وظائف تقنية المعلومات - البحيرة مصر

<p><strong>Key Responsibilities:</strong>&nbsp;</p><p>&nbsp;</p><ul><li><p>Provided the first tier of support and troubleshooting.</p></li><li><p>Dealing with incoming issues day to day in a professional manner over the Ticketing system, Email &amp; phone calls.</p></li><li><p>Follow up on the Implementation and Modification processes of the IT system</p></li><li><p>Advise, and train users on appropriate action and how to use different types of systems.</p></li><li><p>Responding on time to IT service issues and requests.</p></li><li><p>Follow up with users daily to make sure their computer systems are functioning properly.</p></li><li><p>Acting as a vocal point between the users and the concerned teams internal the IT departments.</p></li><li><p>Install, configure, troubleshoot, diagnose, and resolve problems in all OS Systems (Windows, Linux, Android), Computer Applications, Tablets, Multifunction Printers, Camera,</p></li><li><p>VOIP IP Phones, and Networks.</p></li><li><p>Solid knowledge of remote applications (TeamViewer, Any Desk, etc.).</p></li><li><p>knowledge of EDR, MDM, Antivirus, Backup, Maintenance, and Recovery data Applications (Acronis, CloneZilla, Hiren's Boot CD PE).</p></li><li><p>Working in teamwork and Sharing knowledge with team colleagues</p></li></ul><p></p><p><strong>Requirements</strong></p><p></p><p><strong>Education:&nbsp;</strong>&nbsp;</p><ul><li><p>Bachelor’s degree in Computer Science, Information Technology, or related field.&nbsp;</p></li></ul><p></p><p><strong>Prior Work Experience</strong>:&nbsp;</p><ul><li><p>Bachelor's degree in information technology, Computer Science, or relevant degree.&nbsp;</p></li><li><p>1 to 3 years of experience in the IT Field.&nbsp;</p></li><li><p>Ability to handle daily issues related to IT Infrastructure.&nbsp;</p></li><li><p>Have good communication skills.</p></li></ul><p></p><p><strong>Skills &amp; Abilities:</strong>&nbsp;</p><ul><li><p>Strong knowledge of Windows OS, basic Linux/macOS support</p></li><li><p>Understanding of computer hardware, peripherals, and troubleshooting techniques</p></li><li><p>Basic knowledge of networking concepts (LAN/WAN, TCP/IP, DNS, DHCP)</p></li><li><p>Experience with ticketing systems and incident management tools</p></li><li><p>Ability to install, configure, and maintain software applications</p></li><li><p>Knowledge of IT security basics (antivirus, access control, data protection).</p></li></ul><p></p>

About Innova Gate Innova Gate is a growing technology and education academy dedicated to providing practical, industry-focused education for students, beginners, graduates, and technology enthusiasts. We offer programming courses, diplomas, and technology tracks designed to help learners build strong technical foundations, develop practical skills, and prepare for successful careers in the technology industry. Our mission is to make high-quality technology education accessible and practical by connecting learners with the right knowledge, skills, and learning paths for their goals. As we continue to grow, we are looking for a motivated and results-driven Sales Executive – Technology & Education to join our team. About the Role As a Sales Executive, you will play an important role in the growth of Innova Gate by connecting students and potential learners with the courses and technology tracks that best match their goals. You will communicate with leads, understand their educational and career goals, explain our programs, answer their questions, follow up with interested candidates, and convert qualified leads into enrollments. This role is ideal for someone who understands Computer Science and technology, enjoys communicating with people, and has a strong interest in sales and business growth. The position is hybrid, combining remote work with on-site activities when required. Key Responsibilities Identify and communicate with potential students and leads through calls, messages, social media, and online platforms. Promote and sell Innova Gate's programming courses, diplomas, and technology tracks. Understand students' backgrounds, interests, goals, and career aspirations. Recommend the most suitable courses or learning paths based on each student's needs. Explain course content, structure, benefits, schedules, and learning outcomes clearly. Communicate the value of our programs and answer questions from potential students. Follow up consistently with leads throughout the sales process. Convert qualified leads into successful course registrations and enrollments. Build and maintain strong relationships with students and potential customers. Meet individual and team sales targets. Maintain accurate records of leads, follow-ups, conversations, and sales. Monitor customer feedback, common objections, and market needs. Provide regular sales updates and reports to the management team. Collaborate with the marketing and management teams to improve lead generation and conversion. Represent Innova Gate professionally during events, campaigns, presentations, and promotional activities. Contribute ideas to improve Innova Gate's sales strategies and customer experience. Requirements Good knowledge of Computer Science, Programming, Information Technology, or related fields. Strong communication and interpersonal skills. Strong persuasion, negotiation, and closing skills. Ability to understand technical concepts and explain them clearly to beginners and non-technical customers. Previous experience in sales is preferred. Experience in technology, education, EdTech, training, or related industries is a strong advantage. Strong follow-up and customer relationship management skills. Target-oriented and motivated by achieving results. Proactive, confident, and self-motivated personality. Good organizational and time-management skills. Comfortable using social media, messaging platforms, and productivity tools. Ability to work independently while collaborating effectively with the team. Willingness to learn about Innova Gate's programs and continuously improve product knowledge. Fresh Graduates & Students University students and fresh graduates are welcome to apply, especially candidates with a strong Computer Science/technology background and excellent communication and sales potential. Previous sales experience is a plus, but strong communication skills, motivation, and the ability to learn are highly valued. Compensation We offer a flexible compensation structure based on experience, qualifications, and performance. Depending on the candidate's profile, the compensation package may include:Fixed Salary Commission / Percentage on Sales Fixed Salary + Commission The final compensation package will be determined based on the candidate's experience, skills, responsibilities, and expected performance. Work Arrangement Hybrid???? Damanhour, Egypt The role allows remote work while requiring on-site attendance when needed for team meetings, events, campaigns, training, or other business activities. Why Join Innova Gate? Join a growing technology and education company. Work in a dynamic and ambitious environment. Gain valuable experience in Sales, EdTech, and Technology. Develop your communication, negotiation, and business skills. Enjoy a flexible hybrid working environment. Benefit from performance-based earning opportunities. Opportunity for long-term growth within the company. Help students discover the right path toward a career in technology. Work closely with a young and growing team building the future of technology education. Who We Are Looking For We are looking for someone who doesn't just want to sell a course, but wants to understand the learner, identify their needs, and help them choose the right path. If you are passionate about technology, education, communication, and sales, and you are motivated by achieving results, we would love to have you join Innova Gate. Apply now through Linked In Easy Apply and become part of the Innova Gate team.

Job Purpose<br><br>To prepare, coordinate, and maintain maintenance schedules, workforce deployment, resource allocation, and work management activities to support the safe, efficient, and cost-effective delivery of maintenance operations. The role ensures effective scheduling, rostering, material planning, work order management, and performance reporting while supporting operational continuity and compliance with regulatory and company requirements. The position supports planning activities by maintaining accurate data, coordinating with stakeholders, monitoring operational performance, and contributing to continuous improvement initiatives across the maintenance organization.<br><br>Responsibilities/Duties<br><br>Profil de candidat recherché :<br><br>Scheduling & Workforce Planning<br><br> Prepare, maintain, and update short-, medium-, and long-term maintenance schedules for employees and contractors. Support the preparation of schedules that balance operational requirements with workforce availability, leave plans, training schedules, and business priorities. Coordinate with maintenance and operations teams to align workforce schedules with preventive maintenance, corrective maintenance, inspections, and projects. Ensure compliance with working time regulations, company policies, and operational requirements.<br><br>Rostering Management<br><br> Prepare, maintain, and update workforce rosters to ensure adequate operational coverage while considering leave, sickness, training, and other workforce requirements. Monitor roster compliance and adjust schedules to accommodate operational disruptions, emergency requirements, or staffing shortages. Support the implementation of automated rostering solutions and identify opportunities for process improvements to enhance scheduling efficiency and accuracy. Maintain accurate and auditable records of roster changes, approvals, and schedule updates.<br><br>Resource Planning & Optimization<br><br> Monitor workforce utilization and identify capacity constraints, resource gaps, and operational inefficiencies. Analyze workforce utilization trends and support the development of recommendations to optimize resource deployment and operational efficiency. Support budget monitoring activities by providing workforce planning, scheduling, and resource utilization reports. Contribute to cost optimization initiatives through effective workforce planning and resource allocation.<br><br>Material Planning & Coordination<br><br> Monitor material requirements based on maintenance schedules, projects, and operational activities. Coordinate with Procurement and Stores teams to ensure timely availability of spare parts, consumables, and maintenance materials. Align material availability with maintenance plans to minimize operational delays. Monitor material consumption against planned usage and report shortages, variances, or inefficiencies.<br><br>Overtime Monitoring & Workforce Analysis<br><br> Monitor overtime utilization across departments and identify trends and improvement opportunities. Prepare periodic reports highlighting overtime drivers, operational impacts, and cost implications. Support departments by providing workforce planning analysis and overtime-related data. Incorporate overtime performance into operational dashboards and management reports.<br><br>Data Analysis & Dashboard Management<br><br> Maintain and update operational dashboards providing visibility of scheduling performance, workforce utilization, overtime, material availability, and operational costs. Ensure reporting dashboards are accurate, user-friendly, and aligned with management reporting requirements. Coordinate with IT and relevant stakeholders to integrate scheduling and reporting systems with CMMS platforms and other business applications. Analyze operational data and generate reports to support informed decision-making.<br><br>Work Order Management<br><br> Support the timely and accurate closure of work orders within IBM Maximo by ensuring complete maintenance documentation. Coordinate with maintenance teams to verify labor hours, material usage, and completion records. Monitor outstanding work orders and escalate overdue activities where necessary. Ensure compliance with CMMS documentation standards, audit requirements, and reporting procedures. Support maintenance teams in following standardized work order documentation practices.<br><br>Project Planning & Coordination<br><br> Monitor project schedules, milestones, resource allocation, and material requirements. Track project resource utilization and budget performance throughout execution. Prepare project progress reports highlighting risks, delays, resource constraints, and corrective actions.<br><br>Cross-Functional Coordination<br><br> Collaborate with Operations, Engineering, HR, Procurement, Finance, Safety, and Logistics teams to ensure alignment of planning and scheduling activities. Coordinate workforce and resource planning to support maintenance, operational priorities, and special projects. Support planning for major maintenance activities, public holidays, shutdowns, and special operational events. Prepare planning reports and resource analyses to support management decision-making.<br><br>Continuous Improvement & Compliance<br><br> Monitor and report KPIs related to scheduling efficiency, workforce utilization, overtime management, material planning, and work order performance. Support the implementation of digital tools and system enhancements to improve planning efficiency. Ensure planning, scheduling, and work management activities comply with safety, quality, regulatory, and company requirements.<br><br>Safety Responsibilities<br><br> Promote a positive safety culture within the workplace and attend any safety-related meetings or briefings as required within the job role. Comply with the requirements of RDMC RQHSE Policy and Safety Management System. Be mindful that Safety, Security, and Environmental protection are everyone’s responsibility.<br><br>Qualifications<br><br>ESSENTIAL QUALIFICATIONS, KNOWLEDGE & EXPERIENCE<br><br> Bachelor's degree in Business Administration, Project Management, Operations Management, Supply Chain Management, or a related discipline.<br><br>Knowledge<br><br> Proficiency in Computerized Maintenance Management Systems (CMMS), preferably IBM Maximo. Good understanding of maintenance planning, scheduling, resource management, and workforce coordination principles. Strong knowledge of work order management processes. Experience in KPI monitoring, performance measurement, and operational reporting. Strong analytical and data interpretation skills. Advanced proficiency in Microsoft Office applications, particularly Excel. Good understanding of workforce planning, rostering, and overtime management. Familiarity with reporting tools, dashboards, and data visualization techniques. Strong organizational, planning, and coordination skills.<br><br>Experience<br><br> 0–3 years of experience in scheduling, planning, project coordination, or resource management will also be considered. experience in maintenance planning, scheduling, workforce planning, or resource coordination. Experience within a railway, transportation, industrial, or asset-intensive maintenance environment is preferred. Experience using IBM Maximo or similar CMMS platforms is preferred. Exposure to change management initiatives and continuous improvement practices is an advantage.<br><br>Desired Behaviors & Experiences<br><br> Safety-First Commitment: Demonstrates commitment to safety by following procedures and supporting compliance with safety, quality, and regulatory requirements. Planning and Organizational Skills: Effectively plans, prioritizes, and coordinates daily scheduling and resource planning activities. Attention to Detail: Maintains a high level of accuracy in schedules, reports, work orders, and operational records. Communication and Teamwork: Collaborates effectively with cross-functional teams and communicates clearly with internal stakeholders. Coordination Skills: Coordinates planning and scheduling activities to support operational requirements and business priorities. Customer and Operational Support Orientation: Delivers responsive support to internal stakeholders while maintaining service quality. Accountability and Ownership: Takes responsibility for assigned activities, meets commitments, and follows through on deliverables. Continuous Improvement Mindset: Identifies opportunities for process improvements and supports the implementation of planning and scheduling enhancements. Adaptability: Responds effectively to changing operational priorities and works efficiently in dynamic environments. Time Management: Manages multiple priorities and consistently meets deadlines.