وظائف تقنية المعلومات - البحر الأحمر مصر

MTS Globe Egypt<br><br>Who are we?<br><br>MTS Globe is one of Europe’s leading destination management companies, operating in 66 destinations across 23 countries and serving over 11.5 million travellers each year.<br><br>What do we do?<br><br>We connect travel brands, tour operators, and hotels, delivering high-quality destination services through local expertise, strong partnerships, and advanced technology. We provide a full range of destination services - from hotel accommodation and transfers to excursions, guided tours and cruise handling.<br><br>What do we offer?<br><br>At MTS Globe, you’ll be part of an international environment where people collaborate across cultures and borders. We offer a dynamic workplace where talent can grow, learn, and build a global career.<br><br>Why join us?<br><br>Join an international and multicultural team where you can grow your career, develop globally, and be part of a company that is constantly evolving in a dynamic industry.<br><br>JOIN US AND DISCOVER YOUR FUTURE WITH MTS GLOBE GROUP!<br><br>MTS Globe is an equal opportunities employer. <br><br>Job Description<br><br>Reporting & Data Analysis Prepare and analyze daily sales reports, monthly arrivals reports, and performance dashboards. Monitor low-performance indicators and highlight risks, trends, and opportunities. Analyze hotel performance, arrivals, market share, and last-minute sales. Support forecasting and management decision-making through accurate data modeling and visualization. System Support & Operations Handle TKO system support, inquiries, and issue resolution for all departments. Support colleagues with system-related problems and process clarifications. Follow up on provider, reservation, pricing, and data-entry issues that affect reporting accuracy. Performance Monitoring Track daily sales performance and hotel results. Identify discrepancies, incorrect data entries, or unusual trends. Escalate critical issues to the Controlling Manager or Supervisor when required. Coordination & Communication Communicate with Management, Revenue, Contracting, Commercial, Yielding, and other departments. Respond to inquiries via email, phone calls, meetings, and internal systems. Support cross-department collaboration by providing reliable data and insights.<br><br>Requirements<br><br>Education<br><br>Bachelor’s degree in Tourism & Hospitality, Business Administration, Commerce, Information Technology, Data Science or similar field. <br><br>Experience<br><br>2-3 years of experience in Tourism field is a must <br><br>Languages<br><br>Strong English communication skills (B2–C1 recommended). Basic additional languages are a plus. <br><br>Technical Skills<br><br>Proficiency in: Advanced Microsoft Excel (including formulas, dashboards, and VBA is an advantage) Power BI / BI tools (recommended). Microsoft Outlook Strong data analysis and reporting skills Communication tools (Email, Phone, Whats App) <br><br>Soft Skills<br><br>Attention to detail and accuracy Time management and ability to work under pressure Strong communication and teamwork skills Problem-solving and analytical thinking Ability to follow procedures and handle repetitive, detail-oriented tasks

Manara School’s Mission Manara School provides exceptional students with a world-class education based on ethics, academics, and diversity. We expect our students to become the passionate leaders required to shape a more prosperous and equitable world.<br>About Manara School Manara School started its first year of operation in the Fall of 2023, with its inaugural class of 2028. The school is expected to grow to 500 students. As a co-educational residential school, with a mission to provide exceptional students with a world-class education based on ethics, academics, and diversity, Manara continues to build its organizational systems and infrastructure.<br>Reporting to: IT Manager<br>Job Responsibilties:<br>1. Senior Helpdesk and User Support Receive, log, prioritize, troubleshoot, resolve, and follow up daily helpdesk tickets from academic, administrative, dormitory, and operational users. Provide the full range of direct user support, covering both routine service requests and more complex technical incidents. Troubleshoot Windows and Chrome OS devices, printers, interactive displays, classroom technology, audiovisual equipment, network access, email, accounts, and supported applications. Create and maintain user accounts, email accounts, groups, permissions, shared resources, and access assignments according to approved procedures. Prepare, configure, deploy, collect, and maintain laptops, desktops, Chromebooks, peripherals, and other assigned equipment. Provide classroom support, including interactive screens, projectors, presentation equipment, student devices, and connectivity issues. Support the installation, testing, and basic troubleshooting of access points, cameras, printers, telephones, access-control devices, and related equipment. Own tickets from diagnosis through resolution, document actions clearly, and communicate progress and expected resolution times to users. Support onboarding, offboarding, device preparation, account access, permissions, and technology orientation. Maintain the helpdesk knowledge base, standard troubleshooting guides, asset records, and accurate ticket classifications. Identify recurring incidents, conduct root-cause analysis, and recommend permanent corrective actions. Support school events, examinations, meetings, and other critical activities requiring reliable technology services.<br>2. Systems, Network and Infrastructure Administration Administer and monitor Windows servers, virtualization platforms, storage, backups, endpoint services, and other assigned infrastructure. Support LAN, WAN, VLAN, Wi-Fi, switching, routing, DHCP, DNS, internet connectivity, and network access under the architecture and security standards approved by the IT Manager. Configure, monitor, troubleshoot, and maintain assigned Cisco networking and telephony systems, Aruba switches and wireless infrastructure, and Forti Gate firewall and security services. Monitor infrastructure availability, capacity, performance, alerts, and logs; respond to incidents and escalate critical risks immediately. Perform approved system updates, patching, configuration changes, preventive maintenance, and lifecycle tasks with documented change and rollback plans. Administer user identities, groups, permissions, shared resources, and access controls according to approved procedures and least-privilege principles. Administer and monitor Kaspersky endpoint protection and EDR services, including policy deployment, updates, alerts, investigations, remediation actions, and reporting. Maintain backup schedules, verify backup success, perform authorized restoration tests, and support disaster-recovery readiness. Maintain technical documentation including diagrams, IP/VLAN records, configurations, inventories, warranties, licenses, and recovery procedures.3. Cloud and Business Applications Support Provide technical administration and advanced support for Google Workspace, the SIS/LMS environment, Odoo ERP, HEIApply, and other school platforms assigned by the IT Manager. Troubleshoot application access, permissions, workflows, data exchange, integrations, and user-reported errors; coordinate with vendors when escalation is required. Support approved configurations, upgrades, testing, automation, reports, and system-improvement initiatives. Assist users with application adoption and provide short training sessions or user guides when needed. Protect data confidentiality and apply role-based access controls across academic, HR, finance, admissions, and operational systems.4. Cybersecurity and Operational Controls Apply approved security policies, hardening standards, patching requirements, MFA, endpoint protection, and access-control procedures. Monitor security alerts and unusual activity, preserve relevant evidence, and report suspected incidents immediately to the IT Manager. Support vulnerability remediation, access reviews, backup verification, audit requests, and cybersecurity awareness activities. Maintain confidentiality of student, employee, financial, admissions, and operational information. Follow change-management procedures and obtain authorization before making changes that may affect service availability or security.5. Projects, Vendors and Team Support Participate in infrastructure, systems, classroom technology, surveillance, access-control, telephony, and application projects as assigned. Coordinate technical visits and follow up vendor tickets, installations, testing, and handover documentation while keeping the IT Manager informed. Support technical evaluation and proof-of-concept activities; provide evidence-based recommendations without committing the school commercially. Guide junior/helpdesk staff, share technical knowledge, review escalations, and promote consistent service standards. Provide planned coverage during absences or peak periods and respond to critical incidents according to the school’s approved support arrangements. Qualifications and Experience Bachelor’s degree in Information Technology, Computer Science, Information Systems, Engineering, or a related discipline; equivalent relevant experience may be considered. At least 4 years of relevant IT experience combining hands-on helpdesk support with systems and network administration. Demonstrated experience with Windows administration, identity and access management, TCP/IP networking, Wi-Fi, switching, DHCP, DNS, backup, endpoint management, and security operations. Hands-on experience with Cisco networking or telephony, Aruba switching and wireless, Forti Gate firewalls, and Kaspersky endpoint protection/EDR is strongly preferred. Experience supporting cloud productivity platforms; Google Workspace experience is strongly preferred. CCNA, ITIL, Aruba/HPE and a relevant Fortinet/Forti Gate certification are preferred.

<strong>MTS Globe Egypt<br><br></strong><strong>Who are we?<br><br></strong>MTS Globe is one of Europe’s leading destination management companies, operating in 66 destinations across 23 countries and serving over 11.5 million travellers each year.<br><br><strong>What do we do?<br><br></strong>We connect travel brands, tour operators, and hotels, delivering high-quality destination services through local expertise, strong partnerships, and advanced technology. We provide a full range of destination services - from hotel accommodation and transfers to excursions, guided tours and cruise handling.<br><br><strong>What do we offer?<br><br></strong>At MTS Globe, you’ll be part of an international environment where people collaborate across cultures and borders. We offer a dynamic workplace where talent can grow, learn, and build a global career.<br><br><strong>Why join us?<br><br></strong>Join an international and multicultural team where you can grow your career, develop globally, and be part of a company that is constantly evolving in a dynamic industry.<br><br><strong>JOIN US AND DISCOVER YOUR FUTURE WITH MTS GLOBE GROUP!<br><br></strong><strong>MTS Globe is an equal opportunities employer. <br><br></strong><strong>Job Description<br><br></strong><ul><li> Reservation Analytics &amp; Reporting</li><li>Analyze reservation data, booking trends, cancellations, no-shows, and occupancy performance.</li><li>Prepare daily, weekly, and monthly reservation performance reports and dashboards.</li><li>Monitor key reservation KPIs including conversion rates, booking pace, lead time, occupancy, and revenue contribution.</li><li>Identify trends, risks, and opportunities related to reservation performance and customer booking behavior.</li><li>Support forecasting and demand planning through data modeling and reservation trend analysis.</li><li> Reservation Systems &amp; Data Management</li><li>Manage and validate reservation data across internal systems and distribution channels.</li><li>Support reservation teams with system-related inquiries and troubleshooting.</li><li>Monitor data accuracy, booking integrations, rates, allotments, and inventory updates.</li><li>Investigate and resolve reservation data discrepancies to ensure reporting reliability.</li><li>Collaborate with IT and system providers to improve reservation data quality and processes.</li><li> Performance Monitoring &amp; Insights</li><li>Track daily booking performance, room nights, occupancy, pickup trends, and cancellations.</li><li>Analyze source markets, travel dates, booking windows, and customer booking patterns.</li><li>Identify anomalies, booking irregularities, and performance gaps.</li><li>Provide actionable insights to Reservation, Revenue, Yielding, and Commercial teams to optimize sales performance.</li><li> Coordination &amp; Communication</li><li>Work closely with Reservation, Revenue, Yielding, Contracting, Commercial, and Customer Service teams.</li><li>Present reservation insights and recommendations to management.</li><li>Support strategic decision-making by providing accurate reservation analysis and forecasting data.</li><li>Assist departments in understanding reservation performance trends and business opportunities.<br><br></li></ul><strong>Requirements<br><br></strong><strong>Education<br><br></strong><ul><li>Bachelor's Degree in Tourism &amp; Hospitality, Business Administration, Statistics, Data Analytics, Information Technology, Commerce, or a related field.<br><br></li></ul><strong>Experience<br><br></strong><ul><li>2-3 years of experience in Reservations, Revenue Management, Yielding, Tourism Analytics, or Hotel Operations is a must.</li><li>Experience working with reservation systems, booking platforms, or tourism-related databases is highly preferred.<br><br></li></ul><strong>Languages<br><br></strong><ul><li>Strong English communication skills (B2-C1).</li><li>Additional languages are considered an advantage.<br><br></li></ul><strong>Technical Skills<br><br></strong><ul><li>Advanced Microsoft Excel (Pivot Tables, Power Query, Dashboards, Advanced Formulas).</li><li>Power BI, Tableau, or other Business Intelligence tools.</li><li>Knowledge of reservation systems, CRS, PMS, or tourism booking platforms.</li><li>Strong analytical and reporting skills.</li><li>Experience with forecasting, occupancy analysis, and booking trend analysis.</li><li>Proficiency in Microsoft Outlook and Office applications.<br><br></li></ul><strong>Soft Skills<br><br></strong><ul><li>Strong attention to detail and data accuracy.</li><li>Analytical thinking and problem-solving abilities.</li><li>Ability to identify discrepancies, trends, and business opportunities.</li><li>Excellent communication and cross-functional coordination skills.</li><li>Strong organizational and time-management skills.</li><li>Ability to work under pressure and meet deadlines.</li><li>Proactive mindset with a continuous improvement approach.</li><li>Ability to follow procedures while managing repetitive and detail-oriented tasks efficiently.</li></ul>