وظائف تقنية المعلومات - القاهرة مصر

About the Company: Legacy, a Hassan Allam Holding company, is responsible for operating the Grand Egyptian Museum.<br>Position Overview:The Grand Egyptian Museum is seeking an IT Support Specialist to provide technical support and ensure the smooth operation of end-user systems.<br>Responsibilities:Provide first-line technical support. Install and configure hardware and software. Troubleshoot system and network issues. Support users and maintain IT assets. Escalate complex technical issues as required.<br>Qualifications:Bachelor's degree in Information Technology or related field. Minimum 2 years of IT support experience. Knowledge of Windows environments, networking, and user support. Strong customer service and communication skills.

About the Company: Legacy, a Hassan Allam Holding company, is responsible for operating the Grand Egyptian Museum.<br>Position Overview:We are seeking an experienced IT Specialist to support infrastructure, systems administration, cybersecurity, and technology operations.<br>Responsibilities:Manage and maintain IT infrastructure and systems. Monitor system performance and security. Support server, network, and application administration. Implement technology improvements and best practices. Troubleshoot and resolve advanced technical issues.<br>Qualifications:Bachelor's degree in Information Technology, Computer Science, or related field. Minimum 5 years of relevant experience. Strong knowledge of networks, servers, cybersecurity, and systems administration. Professional certifications are an advantage.

Role Objectives Support the technical operations of the IT department by providing advanced technical expertise and leadership. Serve as a subject matter expert in troubleshooting and resolving complex IT issues, while also mentoring and guiding junior team members. Collaborate with cross-functional teams to implement and optimize IT solutions, manage vendors, and ensure compliance with security standards. Drive continuous improvement initiatives and contribute to the strategic direction of the IT department. Stay abreast of emerging technologies and industry best practices to maintain a cutting-edge IT environment. Roles & Responsibilities:Technical Leadership: Provide advanced technical expertise and leadership in supporting IT systems, networks, and infrastructure. Problem Solving: Resolve complex technical issues by conducting in-depth analysis, troubleshooting, and implementing effective solutions. Mentorship: Mentor and guide junior IT staff, sharing knowledge and best practices to enhance the team's capabilities. Documentation: Create and maintain comprehensive documentation of IT systems, processes, and solutions to facilitate Knowledge Base sharing and training. Continuous Improvement: Identify opportunities for process improvement and optimization, implementing best practices and innovative solutions. Monitoring and Maintenance: Monitor IT systems and networks for performance issues, conducting regular maintenance and updates to ensure optimal functionality. Training and Development: Stay updated on emerging technologies and industry trends, and provide training to team members to enhance their technical skills.<br>REQUIRED EDUCATION, KNOWLEDGE, AND SKILLSBachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience. Minimum of 5 years of experience in a technical support role, with demonstrated expertise in supporting complex IT systems and environments. Profound technical knowledge and hands-on experience with a wide range of IT systems, networks, hardware, and software applications. Proven track record of providing advanced troubleshooting and problem-solving solutions for complex technical issues. Extensive experience in documenting IT processes, procedures, and technical solutions to facilitate knowledge sharing and training. Certifications such as Comp TIA Security+, Cisco Certified Network Associate (CCNA), or Microsoft Certified Solutions Expert (MCSE) are highly desirable. Familiarity with the ITIL (Information Technology Infrastructure Library) framework and experience in implementing IT service management best practices.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> We are seeking a highly skilled <strong>Senior IT Auditor</strong> with expertise in IT Audit, IT risk, and Information Security. The ideal candidate will have strong knowledge of IT general controls, cybersecurity, application controls, cloud environments, and IT frameworks such as <strong>COBIT, NIST, and ISO 27001</strong>.<br><strong>Requirements</strong><br><ul><li>Plan, execute, and report on IT audits across applications, infrastructure, databases, networks, and cybersecurity. </li><li> Perform risk assessments and identify gaps in IT security, data protection, and business continuity. </li><li> Assess IT General Controls (ITGCs), identify weaknesses, and recommend improvements to IT governance, risk management, and internal controls. </li><li> Evaluate compliance with internal policies, IT frameworks, and regulatory requirements. </li><li> Review system security, data integrity, and operational efficiency. </li><li> Support the internal audit team in integrated audits. </li></ul><br><strong>Requirements:</strong><br><ul><li> Bachelor's degree in Information Technology, Computer Science, or a related field. </li><li> Minimum <strong>3 years of experience</strong> in IT auditing or related roles. </li><li> Strong understanding of IT controls, security frameworks, and risk management. </li><li> Hands-on experience with IT frameworks: <strong>COBIT, NIST, ISO 27001</strong>. </li><li> Experience auditing ITGCs, IT security, applications, and compliance. </li><li> Excellent communication and reporting skills.</li></ul><br> </div>

<p>Are you a visionary IT leader ready to shape the technological landscape of a thriving organization? We are seeking an exceptional <strong>IT Manager</strong> to join our dynamic team in <strong>Cairo, Egypt</strong>. This is a thrilling <strong>on-site</strong> opportunity for a seasoned professional to drive innovation, ensure operational excellence, and lead a talented IT department.</p><p><strong>Overview:</strong> As our IT Manager, you will be the cornerstone of our technology operations, responsible for overseeing all aspects of our information technology infrastructure and services. You will strategize, implement, and manage cutting-edge solutions that empower our business and ensure seamless, secure, and efficient operations. This role is perfect for a proactive problem-solver with a passion for technology and leadership.</p><ul><li><strong>Key Responsibilities:</strong><ul><li><strong>Lead and mentor</strong> a dedicated team of IT professionals, fostering an environment of growth and continuous improvement.</li><li><strong>Oversee the design, implementation, and maintenance</strong> of all IT systems, networks, and infrastructure.</li><li><strong>Develop and enforce IT policies and procedures</strong> to ensure data security, system integrity, and compliance.</li><li><strong>Manage IT projects</strong> from conception to completion, ensuring timely delivery and adherence to budget.</li><li><strong>Evaluate and recommend</strong> new technologies, tools, and methodologies to enhance efficiency and productivity.</li><li><strong>Administer vendor relationships</strong>, negotiating contracts and managing service level agreements.</li><li><strong>Provide strategic input</strong> on technology direction, aligning IT initiatives with overall business objectives.</li><li><strong>Ensure robust cybersecurity measures</strong> are in place and constantly updated to protect company assets.</li></ul></li><li><strong>Skills & Technologies:</strong> You will leverage a comprehensive understanding of <strong>Computer Engineering</strong>, <strong>Information Technology (IT)</strong>, and <strong>Computer Science</strong> principles. Expertise in <strong>IT Infrastructure Management</strong>, <strong>Network Administration</strong>, <strong>Cybersecurity</strong>, <strong>Project Management</strong>, and <strong>Team Leadership</strong> is crucial. Familiarity with <strong>Cloud Technologies</strong>, <strong>Data Management</strong>, and <strong>Business Continuity Planning</strong> will be highly valued.</li><li><strong>Growth Opportunities:</strong> This role offers significant potential for professional development and career advancement. You will have the chance to spearhead transformative projects, learn emerging technologies, and expand your leadership capabilities within a supportive and forward-thinking environment. Your contributions will directly influence the company's technological roadmap.</li><li><strong>Team & Culture:</strong> Join a collaborative and innovative team where your ideas are valued, and your expertise is celebrated. We believe in empowering our employees and fostering a culture of mutual respect, continuous learning, and shared success.</li><li><strong>Impact:</strong> Your leadership will be pivotal in maintaining our operational stability, enhancing our technological capabilities, and driving the digital transformation of our business. You will directly contribute to our strategic goals and ensure our technology infrastructure is resilient, scalable, and future-proof.</li></ul><p><strong>Requirements</strong></p><ul><li><strong>Exceptional Qualifications:</strong><ul><li>A solid academic foundation in <strong>Computer Engineering</strong>, <strong>Information Technology (IT)</strong>, or <strong>Computer Science</strong>.</li><li>A minimum of <strong>5-10 years of progressive experience</strong> in IT, with a significant portion in a leadership or managerial capacity.</li><li>Proven expertise in <strong>IT Infrastructure Management</strong>, <strong>Network Administration</strong>, and robust <strong>Cybersecurity</strong> practices.</li><li>Demonstrated success in <strong>Project Management</strong>, delivering complex IT initiatives on time and within scope.</li><li>Strong capabilities in <strong>Team Leadership</strong>, inspiring and developing high-performing IT teams.</li><li>Experience with <strong>Vendor Management</strong> and <strong>Budget Management</strong> for IT operations.</li><li>Strategic thinking with the ability to contribute to <strong>Strategic Planning</strong> and align IT with business goals.</li><li>Proficiency in modern technologies, including various <strong>Cloud Technologies</strong> and best practices in <strong>Data Management</strong> and <strong>Business Continuity Planning</strong>.</li><li>A proactive approach to <strong>Technical Support</strong> and problem-solving, ensuring minimal disruption to operations.</li><li>Excellent communication and interpersonal skills, capable of engaging with all levels of an organization.</li></ul></li><li><strong>Career Level Expectations:</strong> This is a <strong>Manager-level</strong> position requiring a leader who is ready to take ownership, drive change, and inspire excellence within their team and across the organization.</li></ul>

Egypt Education Platform is seeking a dynamic and innovative ICT Teacher to join our team at Madinaty Language School Cairo. The ideal candidate will be responsible for providing engaging instruction in information and communication technology, helping students develop essential digital skills and a strong understanding of technology's role in today's world.<br><br>Requirements<br><br>The successful applicants will have the following:<br><br>A Bachelor's degree in Computer Science, Information Technology, Education, or a related field Proven experience teaching ICT at middle school levels Strong knowledge of current educational technology and teaching methods Excellent communication and interpersonal skills to connect effectively with students and colleagues Ability to develop engaging lesson plans and adapt to different learning styles Passion for technology and staying current with new trends and tools within the ICT field Teaching certifications and relevant qualifications will be an advantage<br><br>The safeguarding of our students is at the core of all that we do. All appointments are conditional on:<br><br>Benefits<br><br>Tuition Discount for Dependents Medical Insurance Social Insurance Transportation upon availability (Meeting Points)

<p><b>We're Hiring: IT Manager Restaurant Chain</b></p><p>Location: Cairo, Egypt</p><p>Industry: Food &amp; Beverage / Restaurant Chain</p><p>Jadeer is hiring on behalf of one of the biggest and most reputable clients in Egypt's Food &amp; Beverage and Restaurant Chain industry. We are looking for an experienced IT Manager to lead technology operations across multiple restaurant locations, ensuring the reliability, security, and efficiency of all IT systems while driving digital transformation and supporting business growth.</p><p>What You'll Do</p><ul><li>Lead IT operations across multiple restaurant branches and the head office.</li><li>Manage POS systems, networks, servers, cybersecurity, and cloud infrastructure.</li><li>Ensure business continuity and high system availability.</li><li>Support digital transformation initiatives and technology projects.</li><li>Lead the IT team and manage external vendors.</li><li>Oversee IT budgets, procurement, and technology planning.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>What We're Looking For</p><ul><li>Bachelor's degree in Information Technology, Computer Science, or a related field.</li><li>5 8+ years of IT experience, including leadership responsibilities.</li><li>Previous experience in the Food &amp; Beverage, Hospitality, Retail, or multi-branch restaurant industry is highly preferred.</li><li>Strong expertise in POS systems, networking, Microsoft technologies, cybersecurity, and IT infrastructure.</li><li>Excellent leadership, communication, and project management skills.</li></ul><p>Why Join?</p><ul><li>Competitive salary and benefits package.</li><li>Opportunity to join one of Egypt's leading restaurant groups.</li><li>Career growth and professional development.</li><li>Dynamic, collaborative, and fast-paced work environment.</li><li>Be part of a company committed to innovation and operational excellence.</li></ul><p>Apply Now</p><p>If you're ready to take the next step in your career and make an impact within one of the leading names in the Food &amp; Beverage industry, we'd love to hear from you. Send your CV to [Insert Email] with the subject: IT Manager Restaurant Chain or apply directly through LinkedIn.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are seeking an experienced IT Manager to oversee IT operations, ensure service excellence, and maintain the stability of business-critical systems.<br> The ideal candidate will have strong expertise in IT operations, incident management, Root Cause Analysis (RCA), CRM systems, SLA management, and on-site technical support.<br> This role requires excellent problem-solving skills, leadership abilities, and a customer-focused mindset to ensure seamless IT service delivery.<br> Key Responsibilities Manage day-to-day IT operations and ensure high availability of IT services.<br> Lead incident management activities, ensuring timely resolution of critical issues.<br> Conduct Root Cause Analysis (RCA) for recurring incidents and implement preventive actions.<br> Monitor and maintain Service Level Agreements (SLAs), ensuring compliance with agreed service targets.<br> Administer, support, and optimize CRM systems to meet business requirements.<br> Provide and oversee on-site technical support for hardware, software, network, and end-user issues.<br> Coordinate with internal teams and external vendors for issue resolution and service delivery.<br> Monitor system performance and implement continuous improvements to enhance operational efficiency.<br> Develop and maintain IT policies, procedures, and documentation.<br> Manage IT assets, licenses, and infrastructure.<br> Prepare operational reports, incident summaries, SLA performance reports, and management dashboards.<br> Lead, mentor, and support IT support teams to ensure high-quality service delivery.<br> Ensure compliance with organizational security standards and IT best practices.<br> Required Skills Strong knowledge of IT Operations Management.<br> Hands-on experience in Incident Management and Problem Management.<br> Expertise in conducting Root Cause Analysis (RCA).<br> Experience working with CRM platforms (e.<br>g., Salesforce, Microsoft Dynamics, Zoho CRM, or similar).<br> Strong understanding of SLA monitoring and service delivery metrics.<br> Experience providing on-site IT support in enterprise environments.<br> Knowledge of ITIL framework and IT Service Management (ITSM) best practices.<br> Familiarity with Windows Server, Active Directory, Microsoft 365, networking, and system administration.<br> Excellent analytical, troubleshooting, and decision-making skills.<br> Strong communication and stakeholder management abilities.<br> Ability to prioritize multiple tasks in a fast-paced environment.<br> Bachelor's degree in Information Technology, Computer Science, or a related field.<br> 4–6 years of experience in IT Operations or IT Infrastructure, with experience in a leadership or supervisory role.<br> ITIL Foundation certification is preferred.<br> Microsoft, Cisco, or other relevant technical certifications are a plus.<br></span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking an experienced IT Manager to oversee IT operations, ensure service excellence, and maintain the stability of business-critical systems. The ideal candidate will have strong expertise in IT operations, incident management, Root Cause Analysis (RCA), CRM systems, SLA management, and on-site technical support. This role requires excellent problem-solving skills, leadership abilities, and a customer-focused mindset to ensure seamless IT service delivery. Key Responsibilities Manage day-to-day IT operations and ensure high availability of IT services. Lead incident management activities, ensuring timely resolution of critical issues. Conduct Root Cause Analysis (RCA) for recurring incidents and implement preventive actions. Monitor and maintain Service Level Agreements (SLAs), ensuring compliance with agreed service targets. Administer, support, and optimize CRM systems to meet business requirements. Provide and oversee on-site technical support for hardware, software, network, and end-user issues. Coordinate with internal teams and external vendors for issue resolution and service delivery. Monitor system performance and implement continuous improvements to enhance operational efficiency. Develop and maintain IT policies, procedures, and documentation. Manage IT assets, licenses, and infrastructure. Prepare operational reports, incident summaries, SLA performance reports, and management dashboards. Lead, mentor, and support IT support teams to ensure high-quality service delivery. Ensure compliance with organizational security standards and IT best practices.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Strong knowledge of IT Operations Management.</li><li>Hands-on experience in Incident Management and Problem Management.</li><li>Expertise in conducting Root Cause Analysis (RCA).</li><li>Experience working with CRM platforms (e.g., Salesforce, Microsoft Dynamics, Zoho CRM, or similar).</li><li>Strong understanding of SLA monitoring and service delivery metrics.</li><li>Experience providing on-site IT support in enterprise environments.</li><li>Knowledge of ITIL framework and IT Service Management (ITSM) best practices.</li><li>Familiarity with Windows Server, Active Directory, Microsoft 365, networking, and system administration.</li><li>Excellent analytical, troubleshooting, and decision-making skills.</li><li>Strong communication and stakeholder management abilities.</li><li>Ability to prioritize multiple tasks in a fast-paced environment.</li><li>Bachelor's degree in Information Technology, Computer Science, or a related field.</li><li>4 6 years of experience in IT Operations or IT Infrastructure, with experience in a leadership or supervisory role.</li><li>ITIL Foundation certification is preferred.</li><li>Microsoft, Cisco, or other relevant technical certifications are a plus.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Manage and maintain IT infrastructure including servers, storage systems, virtualization platforms (VMware vSphere), network equipment, and end-user devices to ensure reliable operations. Administer Microsoft Active Directory, Group Policies, DNS, DHCP, File Services, and Microsoft 365 services to support organizational IT needs. Monitor system performance, availability, backups, and security events; implement and maintain cybersecurity best practices, endpoint protection, and access management controls to ensure business continuity. Install, configure, and troubleshoot network equipment including switches, wireless networks, and IP telephony solutions to maintain seamless connectivity. Coordinate and execute backup procedures, disaster recovery protocols, and business continuity initiatives to protect critical business operations. Support and manage cloud-based services and hybrid infrastructure environments while managing incidents, service requests, and problem resolution through IT Service Management (ITSM) processes. Develop and maintain technical documentation, operational procedures, and knowledge base articles; prepare regular reports on system health, infrastructure status, asset management, and operational KPIs; participate in IT projects, infrastructure upgrades, system implementations, and process improvement initiatives; and provide technical guidance and training to end-users as required.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor's Degree in Computer Engineering, Computer Science or Information Technology. +3 years of experience in IT Infrastructure, IT Operations, or System Administration. Strong expertise in IT infrastructure management, including Windows Server, Active Directory, DNS, DHCP, Microsoft 365 Administration, VMware vSphere, storage systems, and backup solutions. Solid understanding of networking fundamentals (TCP/IP, VLANs, Routing, Switching, Wireless Networks) with hands-on experience in Cisco networking equipment, IP Telephony systems, and cloud technologies such as Microsoft Azure. Excellent troubleshooting, analytical, and problem-solving capabilities with knowledge of ITSM frameworks and ITIL best practices.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Envision Employment Solutions is currently looking for an IT &amp; Workplace Operations Manager for one of our partners, a leading Digital Bank!<br> Job Summary The IT &amp; Workplace Operations Manager owns the delivery of employee-facing IT support and the digital workplace experience across the Bank, ensuring reliable, secure, and efficient IT services for all staff.<br> This role manages the IT Service Desk, endpoint fleet, workforce identity and access management, and collaboration tools, while also supporting release and operational activities through issue resolution and environment access management.<br> Responsibilities Manage the IT Technical Support function (IT Service Desk), including L1 triage, incident resolution, and request handling for all employees.<br> Own and support the digital workplace environment, including the endpoint fleet (laptops, desktops, mobile devices) and workforce identity and access management (IAM).<br> Manage collaboration tools and platforms (e.<br>g., email, Microsoft 365/Teams, video conferencing) to ensure high availability and adoption across the organization.<br> Support software releases and operational activities through issue resolution and management of environment access.<br> Define and monitor Service Level Agreements (SLAs) for the Service Desk and workplace operations, ensuring consistent service quality.<br> Manage onboarding/offboarding processes for employee IT provisioning, including hardware, access, and application setup.<br> Ensure compliance with IT security policies across endpoints, identity management, and collaboration platforms.<br> Manage relationships with IT support vendors and workplace technology providers.<br> Lead and develop the IT support team, ensuring adequate coverage and continuous improvement of support processes.<br> Bachelor's degree in Computer Science, Information Technology, or a related field.<br> Minimum of 7 years of experience in IT service desk, end-user support, or workplace operations management, ideally within banking or financial services.<br> Strong understanding of ITIL service management practices (incident, request, and problem management).<br> Experience with identity and access management (IAM) tools and endpoint management platforms (e.<br>g., Intune, SCCM, or similar).<br> Familiarity with collaboration and productivity platforms (Microsoft 365, Teams, or similar).<br> Experience managing service desk teams and SLAs.<br> Strong customer service orientation and communication skills.<br> Understanding of IT security best practices relevant to endpoint and identity management.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Description</span><br><span></span><p><span><span>CIB Egypt is pleased to announce that we are seeking qualified ITI 2026 graduates to fill various vacancies within the Information Technology, Security &amp; Resilience Management, Data Science &amp; Advanced Analytics, and Security Technology Risk. We invite interested candidates to fill an online application and submit their CVs.</span></span></p><br><p><span><span><strong><u>Important Notes:</u></strong></span></span></p><br><ul><li><span><span>The HR Team will review all online applications with the utmost diligence and consideration.</span></span></li><li><span><span>Candidates whose applications are shortlisted will be contacted for further discussions regarding their application.</span></span></li></ul><p><span>We encourage you to take advantage of this opportunity to advance your career with CIB. We look forward to receiving your application.</span></p><br><br> <br> <span>Qualifications</span><br><span></span><ul><li><span><span>ITI 2026 Graduates from all tracks can apply. </span></span></li></ul><br> </div>

About Tech Vision Tech Vision is a leading IT Solutions & Digital Transformation company specializing in IT Infrastructure, Cybersecurity, Cloud Solutions, Microsoft Technologies, Networking, Backup & Disaster Recovery, IP Telephony, and Managed IT Services. We help organizations optimize, secure, and modernize their IT environments. About the Role Tech Vision is looking for a highly motivated B2B IT Sales Executive to drive business growth by identifying new opportunities, building long-term client relationships, and selling enterprise IT solutions to organizations across various industries. The ideal candidate has a passion for technology, excellent communication skills, and a proven ability to achieve sales targets. Key Responsibilities Generate new B2B sales opportunities through prospecting, networking, cold calling, and referrals. Build and maintain strong relationships with decision-makers, including CEOs, IT Managers, Procurement Managers, and Business Owners. Identify customer needs and recommend tailored IT solutions and services. Prepare proposals, quotations, presentations, and commercial offers. Conduct client meetings and product demonstrations. Negotiate contracts and successfully close deals. Collaborate with pre-sales and technical teams to deliver customized solutions. Maintain an accurate sales pipeline using CRM tools. Meet and exceed monthly and quarterly sales targets. Stay up to date with industry trends, emerging technologies, and competitor offerings. Products & Services IT Infrastructure Solutions Microsoft 365 & Microsoft Azure Cybersecurity Solutions Networking (Cisco, HPE, Aruba, Ubiquiti) Firewalls & Network Security Servers & Storage Backup & Disaster Recovery Virtualization Solutions IP Telephony & Contact Center Solutions CCTV & Access Control Managed IT Services Annual Maintenance Contracts (AMC) Qualifications Bachelor's degree in Business, Information Technology, Computer Science, or a related field.2–5 years of experience in B2B IT Sales. Experience selling IT Infrastructure, Cloud, Cybersecurity, or Enterprise Solutions is highly preferred. Strong communication, presentation, and negotiation skills. Ability to build and maintain long-term client relationships. Target-driven with a proven sales track record. Good command of English and Arabic. Experience using CRM systems and Microsoft Office. What We Offer Competitive Basic Salary. Attractive Uncapped Commission. Performance Bonuses. Professional Sales & Technical Training. Career Development & Growth Opportunities. Supportive Team Environment. Opportunity to work with leading global technology vendors.

About the Role<br>We are looking for an experienced IT Operations Manager to lead and oversee the day-to-day IT operations and infrastructure environment across the Group. The role combines technical leadership and hands-on infrastructure management, ensuring the availability, reliability, security, performance, and continuity of critical IT systems and services. The ideal candidate will have strong experience across infrastructure and systems administration, excellent troubleshooting capabilities, and the ability to lead IT operations while remaining technically involved in day-to-day operations.<br>Key Responsibilities Manage and oversee day-to-day IT Operations and infrastructure services across the Group. Ensure the availability, reliability, performance, and continuity of critical IT infrastructure and services. Maintain hands-on involvement in troubleshooting complex infrastructure, systems, and operational issues. Manage and maintain servers, virtualization platforms, storage, backup systems, cloud infrastructure, and operating systems. Monitor infrastructure performance, availability, capacity, and utilization, and proactively address potential issues. Lead incident management, problem management, and root-cause analysis for major IT incidents. Establish and maintain effective backup, redundancy, disaster recovery, and business continuity arrangements. Ensure effective patching, system maintenance, configuration management, and infrastructure hardening in coordination with Cybersecurity. Review technical solutions, vendor proposals, and infrastructure designs and provide recommendations to IT management. Develop and maintain IT Operations SOPs, SLAs, technical documentation, infrastructure diagrams, and operational procedures. Work closely with the Service Desk to ensure effective escalation and resolution of complex technical issues. Support internal and external IT audits by providing technical documentation, evidence, and operational information. Identify opportunities to improve IT efficiency, service quality, automation, scalability, and cost effectiveness. Lead, coach, and develop the IT Operations team while maintaining strong technical involvement. Manage relationships with vendors, ISPs, managed service providers, and technology partners. Ensure effective communication and escalation during major incidents, outages, infrastructure changes, and critical IT issues. Stay up to date with emerging infrastructure, cloud, virtualization, automation, and IT Operations technologies.<br>Requirements Bachelor’s degree in computer science, Information Technology, Computer Engineering, or a related field.4+ years of relevant experience in IT Operations, Infrastructure, Systems Administration, or Technical Team Management. Strong hands-on experience in IT infrastructure and systems administration. Strong technical knowledge of:Servers and operating systems / Virtualization / Storage and backup / Cloud infrastructure / Enterprise infrastructure Good understanding of networking, cybersecurity, endpoint management, and IT service management. Strong experience in incident management, troubleshooting, root-cause analysis, and problem resolution. Experience managing vendors, ISPs, MSPs, and technology partners. Experience working within a medium- to large-scale organization. Strong analytical and problem-solving skills. Strong leadership and team-management capabilities, with the ability to remain technically hands-on. Excellent communication and stakeholder-management skills.<br>What We’re Looking For We are looking for someone who can balance technical depth with operational leadership — a manager who can lead the IT Operations function while also stepping in to diagnose and resolve complex technical issues when required. If you are a hands-on IT professional with strong infrastructure expertise and a passion for improving IT operations and service reliability, we’d love to hear from you.

About the Role<br>We are looking for an experienced IT Operations Manager to lead and oversee the day-to-day IT operations and infrastructure environment across the Group. The role combines technical leadership and hands-on infrastructure management, ensuring the availability, reliability, security, performance, and continuity of critical IT systems and services. The ideal candidate will have strong experience across infrastructure and systems administration, excellent troubleshooting capabilities, and the ability to lead IT operations while remaining technically involved in day-to-day operations.<br>Key Responsibilities Manage and oversee day-to-day IT Operations and infrastructure services across the Group. Ensure the availability, reliability, performance, and continuity of critical IT infrastructure and services. Maintain hands-on involvement in troubleshooting complex infrastructure, systems, and operational issues. Manage and maintain servers, virtualization platforms, storage, backup systems, cloud infrastructure, and operating systems. Monitor infrastructure performance, availability, capacity, and utilization, and proactively address potential issues. Lead incident management, problem management, and root-cause analysis for major IT incidents. Establish and maintain effective backup, redundancy, disaster recovery, and business continuity arrangements. Ensure effective patching, system maintenance, configuration management, and infrastructure hardening in coordination with Cybersecurity. Review technical solutions, vendor proposals, and infrastructure designs and provide recommendations to IT management. Develop and maintain IT Operations SOPs, SLAs, technical documentation, infrastructure diagrams, and operational procedures. Work closely with the Service Desk to ensure effective escalation and resolution of complex technical issues. Support internal and external IT audits by providing technical documentation, evidence, and operational information. Identify opportunities to improve IT efficiency, service quality, automation, scalability, and cost effectiveness. Lead, coach, and develop the IT Operations team while maintaining strong technical involvement. Manage relationships with vendors, ISPs, managed service providers, and technology partners. Ensure effective communication and escalation during major incidents, outages, infrastructure changes, and critical IT issues. Stay up to date with emerging infrastructure, cloud, virtualization, automation, and IT Operations technologies.<br>Requirements Bachelor’s degree in computer science, Information Technology, Computer Engineering, or a related field.4+ years of relevant experience in IT Operations, Infrastructure, Systems Administration, or Technical Team Management. Strong hands-on experience in IT infrastructure and systems administration. Strong technical knowledge of:Servers and operating systems / Virtualization / Storage and backup / Cloud infrastructure / Enterprise infrastructure Good understanding of networking, cybersecurity, endpoint management, and IT service management. Strong experience in incident management, troubleshooting, root-cause analysis, and problem resolution. Experience managing vendors, ISPs, MSPs, and technology partners. Experience working within a medium- to large-scale organization. Strong analytical and problem-solving skills. Strong leadership and team-management capabilities, with the ability to remain technically hands-on. Excellent communication and stakeholder-management skills.<br>What We’re Looking For We are looking for someone who can balance technical depth with operational leadership — a manager who can lead the IT Operations function while also stepping in to diagnose and resolve complex technical issues when required. If you are a hands-on IT professional with strong infrastructure expertise and a passion for improving IT operations and service reliability, we’d love to hear from you.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>The Technical Support Specialist is responsible for providing first-line support to end-users, troubleshooting and resolving hardware and software-related issues, and ensuring the smooth operation of the organization's IT systems.<br> They will serve as the primary point of contact for users, offering technical guidance, training, and assistance to maintain productivity and minimize downtime.<br> Respond to user requests and inquiries through various channels, including phone, email, and ticketing systems, and provide timely and effective support.<br> Diagnose and troubleshoot hardware and software problems, such as network connectivity, application malfunctions, and user account issues.<br> Provide step-by-step instructions and guidance to users on the proper use of IT systems, applications, and equipment.<br> Escalate complex or unresolved issues to the appropriate IT team or subject matter experts for further investigation and resolution.<br> Document all support activities, including problem descriptions, troubleshooting steps, and resolutions, in the IT service management system.<br> Maintain and update the knowledge base with solutions to common problems and best practices for end-user support.<br> Assist with the deployment and configuration of new hardware and software, ensuring a smooth transition for users.<br> Collaborate with other IT teams to ensure the seamless integration and operation of systems and applications.<br> Provide on-site support and remote assistance to users as needed, including after-hours and weekend support for critical systems.<br> Participate in the development and implementation of IT policies, procedures, and standards related to user support.<br> Contribute to the continuous improvement of the IT support processes and the enhancement of the user experience.<br> Stay up to date with the latest technologies, tools, and best practices in the field of IT support.<br> Mentor and train junior IT support staff or interns as needed.<br> Associate degree or bachelor’s degree in computer science, Information Technology, or a related field.<br> 1-3 years of experience in a technical support or helpdesk role, preferably in a corporate or enterprise environment.<br> Strong troubleshooting and problem-solving skills to diagnose and resolve a wide range of hardware and software issues.<br> Proficient in the use of Windows, macOS, and/or Linux operating systems, as well as common office productivity applications.<br> Knowledge of networking concepts, including TCP/IP, Wi-Fi, and basic troubleshooting techniques.<br> Familiarity with IT service management practices, including incident management and service desk operations.<br> Excellent communication and interpersonal skills to effectively interact with users and provide clear, concise, and user-friendly support.<br> Ability to work independently and as part of a team to support the IT needs of the organization.<br> Adaptability and a willingness to learn about new technologies and stay up to date with industry trends.<br> Strong customer service orientation and a commitment to providing high-quality user support.<br> Industry certifications (e.<br>g., CompTIA A+, Network+, Security+) are preferred.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<p>LEONI is a global provider of products, solutions and services for energy and data management in the automotive industry. The group of companies has around 86,000 employees in 21 countries and generated consolidated sales of EUR 3.9 billion in 2025.</p><br><p>The value chain ranges from standardized cables and special and data cables to highly complex wiring systems and related components, from development to production. As an innovation partner with distinctive development and systems expertise, we support our customers on the path to increasingly sustainable and connected mobility concepts from autonomous driving to alternative drives as well as charging systems.</p><br><br><br>Job Description<p>Manage and maintain IT infrastructure including servers, storage systems, virtualization platforms (VMware vSphere), network equipment, and end-user devices to ensure reliable operations.</p><br><p>Administer Microsoft Active Directory, Group Policies, DNS, DHCP, File Services, and Microsoft 365 services to support organizational IT needs.</p><br><p>Monitor system performance, availability, backups, and security events; implement and maintain cybersecurity best practices, endpoint protection, and access management controls to ensure business continuity.</p><br><p>Install, configure, and troubleshoot network equipment including switches, wireless networks, and IP telephony solutions to maintain seamless connectivity.</p><br><p>Coordinate and execute backup procedures, disaster recovery protocols, and business continuity initiatives to protect critical business operations.</p><br><p>Support and manage cloud-based services and hybrid infrastructure environments while managing incidents, service requests, and problem resolution through IT Service Management (ITSM) processes.</p><br><p>Develop and maintain technical documentation, operational procedures, and knowledge base articles; prepare regular reports on system health, infrastructure status, asset management, and operational KPIs; participate in IT projects, infrastructure upgrades, system implementations, and process improvement initiatives; and provide technical guidance and training to end-users as required.</p><br><br><br>Qualifications and Experience<ul><li>Bachelor's Degree in Computer Engineering, Computer Science or Information Technology.</li><li>+3 years of experience in IT Infrastructure, IT Operations, or System Administration.&nbsp;</li><li>Strong expertise in IT infrastructure management, including Windows Server, Active Directory, DNS, DHCP, Microsoft 365 Administration, VMware vSphere, storage systems, and backup solutions.</li><li>Solid understanding of networking fundamentals (TCP/IP, VLANs, Routing, Switching, Wireless Networks) with hands-on experience in Cisco networking equipment, IP Telephony systems, and cloud technologies such as Microsoft Azure.</li><li>Excellent troubleshooting, analytical, and problem-solving capabilities with knowledge of ITSM frameworks and ITIL best practices.</li></ul><br> </div>

We are hiring an IT Helpdesk to serve as the first line of support for internal users. You will resolve day-to-day technical issues across systems, hardware, software, and basic networking. You will manage tickets end-to-end, document fixes, and escalate complex cases when needed. Your work will keep employees productive and ensure consistent IT service quality.<br>About us NOK Human Capital is a leading HR consulting and talent acquisition firm with a global footprint and a proven track record of supporting Fortune 500 clients. We specialize in connecting top-tier talent with industry leaders, driving innovation, and fostering high-performance cultures across the MENA region and beyond.<br>Key Responsibilities Respond to helpdesk tickets, emails, and phone calls promptly and professionally Provide first-level support for Windows, Microsoft 365 (Office 365), and standard business applications Troubleshoot hardware, software, printer, and connectivity issues Install, configure, and maintain desktops, laptops, and mobile devices Manage user accounts, access permissions, and password resets using Active Directory Document incidents, troubleshooting steps, and resolutions in the ticketing system Escalate complex or recurring issues to senior IT team members with clear diagnostics Support onboarding/offboarding by preparing workstations and assisting with access setup.<br>Requirements Bachelor’s degree in Information Technology, Computer Science, or a related field1-3 year of experience in an IT support or helpdesk role Hands-on troubleshooting skills for Windows 10/11 and Microsoft 365 (Office 365) Basic networking knowledge (IP, DNS, DHCP) and common connectivity troubleshooting Experience with ticketing systems (e.g., Jira, Zendesk, Service Now) Familiarity with Active Directory and remote support tools Flexibility to work varying hours, including weekends as needed

Qualifications Proven experience in IT sales or account management, with a focus on solutions such as cloud computing, cybersecurity, data center, networking, or ERP/business applications. Strong skills in prospecting, lead qualification, and pipeline management, including the ability to conduct effective client discovery and needs analysis. Demonstrated ability to prepare proposals, deliver presentations, and negotiate commercial terms while maintaining positive, long-term client relationships. Solid understanding of enterprise technology environments and the ability to collaborate with technical teams to translate client requirements into solution designs. Excellent communication, interpersonal, and persuasion skills, with the ability to engage stakeholders at different organizational levels. Strong organizational and time-management abilities, including accurate forecasting and reporting using CRM or similar sales tools. Bachelor’s degree in Business, Information Technology, Engineering, or a related field (or equivalent practical experience). Fluency in English and Arabic, and familiarity with the Middle East and Africa business landscape, are highly beneficial. Results-oriented mindset, high level of integrity, and willingness to work on-site in Giza with occasional travel to client locations when required.

<div><h3 data-path-to-node="6">Role Purpose</h3><p data-path-to-node="7">The IT Program Delivery Manager leads the end-to-end execution of IT programs and projects for DHL Express Egypt while driving the strategic ownership of the Digital Customer Solutions function. This position serves as the critical link between structured program governance and live, customer-facing operations, ensuring customer shipping platforms remain highly available, high-performing, and fully compliant with changing national customs and regulatory mandates.</p><p data-path-to-node="7"><br></p><h3 data-path-to-node="8">Key Responsibilities</h3><ul data-path-to-node="9"><li><p data-path-to-node="9,0,0">Lead the end-to-end planning, execution, and monitoring of local IT programs and projects to achieve business objectives across scope, schedule, resources, budget, and quality.</p></li><li><p data-path-to-node="9,1,0">Manage the delivery of the local customs and regulatory technology portfolio, specifically handling integrations such as Nafeza and Advanced Cargo Information Declaration (ACID) from initiation through benefit realization.</p></li><li><p data-path-to-node="9,2,0">Provide comprehensive functional leadership to the Digital Customer Solutions team, overseeing professional growth, resource planning, and knowledge continuity.</p></li><li><p data-path-to-node="9,3,0">Own the operational performance, service level agreements, and continuous enhancement of customer-facing shipping tools, including MyDHL+, APIs, Electronic Data Interchange (EDI), and breakbulk feeds.</p></li><li><p data-path-to-node="9,4,0">Act as the senior escalation point for technical customer support issues, managing critical operational problems to successful resolution.</p></li><li><p data-path-to-node="9,5,0">Partner with the Commercial division to streamline customer onboarding, training, and technical support on all corporate digital shipping applications.</p></li><li><p data-path-to-node="9,6,0">Drive technology automation and process improvement across internal IT workflows and external digital touchpoints to elevate service quality.</p></li><li><p data-path-to-node="9,7,0">Manage high-level stakeholder relationships across Operations, Commercial, Customer Service, Finance, Customs, Gateway, and external vendor partners.</p></li><li><p data-path-to-node="9,8,0">Represent Egypt IT in regional and global corporate forums, coordinating project dependencies and technical standards with international IT units.</p></li><li><p data-path-to-node="9,9,0">Maintain rigorous project governance, technical documentation, and performance reporting according to local and regional corporate standards.</p></li></ul><div><br></div><h3 data-path-to-node="10">Qualifications, Experience and Competencies</h3><ul data-path-to-node="11"><li><p data-path-to-node="11,0,0">University Graduate with a Bachelor's degree in Information Technology, Computer Science, Engineering, or a closely related technical field.</p></li><li><p data-path-to-node="11,1,0">Project Management Professional (PMP) or PRINCE2 certification is highly desired.</p></li><li><p data-path-to-node="11,2,0">ITIL certification is considered a strong asset for service delivery alignment.</p></li><li><p data-path-to-node="11,3,0">6 to 8 years of proven experience in IT project/program management, systems solution delivery, or technical service management.</p></li><li><p data-path-to-node="11,4,0">2 to 3 years of experience in a formal team leadership or supervisory role, with a focus on coaching and developing technical personnel.</p></li><li><p data-path-to-node="11,5,0">Solid baseline knowledge of digital customer platforms, software application integration, APIs, and Electronic Data Interchange (EDI) protocols.</p></li><li><p data-path-to-node="11,6,0">Prior exposure to, or practical experience delivering software solutions for, trade compliance, logistics operations, or customs-related regulatory updates (e.g., Nafeza, ACID).</p></li><li><p data-path-to-node="11,7,0">Advanced analytical problem-solving skills combined with sound decision-making capabilities under demanding, non-negotiable external deadlines.</p></li><li><p data-path-to-node="11,8,0">Excellent communication, presentation, and stakeholder engagement skills, with the ability to influence senior business managers and external partners.</p></li><li><p data-path-to-node="11,9,0">Full professional proficiency in written and spoken English and Arabic.</p></li></ul><div><br></div><p data-path-to-node="12"><strong>Equal Treatment Clause: </strong>We are committed to fostering equal opportunity and strictly reject all forms of discrimination. At DHL Group, employee selection is based exclusively on individual qualification, performance, skills, and professional experience.</p><p data-path-to-node="12"><br></p><p data-path-to-node="13">✨ We ???????????????????????????? ???????????? ????????????????????????????????????????</p><p data-path-to-node="13">✨ We ????????????????</p><p data-path-to-node="13">✨ We ???????????????? ????????????????????????????????</p></div>