وظائف الدعم الفني في مصر

<p><h4>انضم إلينا</h4> <p>في فودافون، نحن لا نُشكّل مستقبل الاتصالات لعملائنا فحسب، بل نُشكّل المستقبل للجميع الذين ينضمون إلى فريقنا. عندما تعمل معنا، أنت جزء من مهمة عالمية لربط الناس، وحل التحديات المعقدة، وخلق عالم أكثر استدامة وشمولية. إذا كنت ترغب في تطوير مسيرتك المهنية مع إيجاد التوازن المثالي بين العمل والحياة، فإن فودافون تقدم الفرص التي تساعدك على الانتماء وتحقيق تأثير حقيقي.</p> <h4>المسؤوليات الأساسية وحقوق اتخاذ القرار</h4> <ul> <li>تقديم دعم فني قوي في النقل</li> <li>ضمان المعاملة الصحيحة وفي الوقت المناسب للشكاوى الفردية/العالمية المرتبطة بمنطقة النقل</li> <li>التطوير والتقرير وتنفيذ مشاريع التحسين وخطوط العمل</li> <li>تنفيذ حزم التصحيح البرمجي الوقائي على عقد النقل لحل مشكلات شبكة النقل</li> <li>تقديم استكشاف الأخطاء والتحليل وحل المشكلات للحالات الحرجة</li> <li>دعم ثانٍ على مدار 24x7 عند الطلب لحالات طوارئ شبكة النقل المبلغ عنها من قبل العملاء الداخليين، لإصلاح المشاكل الحرجة</li> <li>الحضور في الفعاليات الميدانية عند الحاجة</li> <li>تنفيذ وتقرير أنشطة شبكة النقل للإدارة للمتابعة السليمة</li> <li>اتباع إجراء التصعيد والتقارير في الوقت المحدد</li> <li>حضور جميع الدورات التدريبية والجلسات أو ورش العمل المخصصة</li> </ul> <h4>الكفاءات الأساسية والمعرفة والخبرة</h4> <ul> <li>بكالوريوس في هندسة الاتصالات</li> <li>خبرة لا تقل عن 6 سنوات في المجال ذات الصلة</li> <li>معرفة قوية بـ IP، معرفة CCNP شرط أساسي (BGP، ISIS، OSPF، MPLS وL3VPN)</li> <li>فهم جيد لأساسيات تخطيط MW</li> <li>معرفة جيدة بعُقد MW تشمل Ericsson وHuawei وSAIE أو ما يعادلها</li> <li>معرفة جيدة بعُقد/موجهات BH: HU أو ما يعادلها</li> <li>فهم جيد لشبكة GSM/3G/4G</li> <li>معرفة برمجة بايثون ميزة إضافية</li> <li>خبرة في تطوير أدوات الأتمتة والسكريبتينج ميزة إضافية</li> <li>مهارات اتصال/إدارة جيدة</li> </ul> <h4>من نحن</h4> <p>نحن شركة اتصالات دولية رائدة، نخدم الملايين من العملاء. في فودافون، نؤمن بأن الاتصال قوة إيجابية. إذا استخدمناه للأشياء التي تهم حقاً، يمكن أن يحسن حياة الناس والعالم من حولهم. من خلال تقنيتنا نُمكن الناس، نربط الجميع بغض النظر عمن هم أو أين يعيشون ونحمي الكوكب، مع مساعدة عملائنا على القيام بالمثل.</p> <p>الانتماء إلى فودافون ليس مفهومًا؛ إنه حيّ ومتنفَّس ومُزْرَع من خلال كل ما نقوم به. ستكون جزءًا من مجتمع عالمي ومتعدد الثقافات، مع عقول وأ abilities وخلفيات وثقافات مختلفة. نحن ملتزمون بزيادة التنوع، وضمان تمثيل متساوٍ، وجعل فودافون مكانًا يشعر فيه الجميع بالأمان والتقدير والشمولية.</p> <p>إذا كنت بحاجة إلى أي تعديلات معقولة أو لديك طلب وصول كجزء من رحلتك التوظيفية، مثل وقت إضافي أو فترات استراحة بين التقييمات عبر الإنترنت، يرجى التواصل مع فريق التوظيف للارشاد.</p> <p><strong>معًا نستطيع.</strong></p></p><p></p>

<section><p class="heading jdMain">وصف الوظيفة</p><p class="heading">الأدوار والمسؤوليات</p><div class="paragraph"><p>المتخصص الفني في دعم العملاء - المساعد هو الدور الفني ضمن منظمة دعم العملاء. يتضمن هذا الدور تلقّي المكالمات من قائمة الانتظار التقنية المخصصة ومساعدة العملاء في استفساراتهم ومشاكلهم الفنية.</p><p>ما ستفعله..</p><ul><li>تقديم المساعدة عن بُعد للعملاء مع مشاكلهم الفنية واستفساراتهم.</li><li>الحفاظ على قوائم الحوادث الشخصية المخصصة، وتحديث العملاء بانتظام.</li><li>الحفاظ على خلفية الحوادث والمكالمات القديمة ضمن النطاقات المحددة</li><li>الحفاظ على مستويات رضا العملاء ضمن النطاق المحدد أو أعلى.</li></ul><p>يجب أن يكون لدى موظفي دعم العملاء أسس فنية صلبة في مجالات مثل أنظمة التشغيل (Wintel أو Unix/ Linux)، والشبكات. يجب أن يمتلكوا خبرة تقنية مثبتة ومنهجية تحديد أخطاء سليمة. يجب أن يمتلكوا مهارات تواصل جيدة وتعاطف تجاه العملاء.</p><p>المهندسون يعالجون المشاكل من البداية للنهاية - سواءً النشر، التهيئة، النسخ الاحتياطي، الأرشفة، الاستعادة، التكرار، قياس الأداء، وغيرها عبر طيف واسع من التقنيات المبتكرة المذكورة أدناه -</p><ul><li>المُشغِّلات على الأرض - VMware، MSFT Hyper-V</li><li>الحاويات - Kubernetes</li><li>محاكيات السحابة - AWS، Azure، GCP، Nutanix AHV، OpenStack، OCI، OpenShift، RHEV</li><li>FS - أنظمة الملفات في ويندوز</li></ul><p>أيضاً، كمكافأة سيحظى المهندسون بفرصة التعلم والعمل على تقنيات تحدّيّة مثل IntelliSnap باستخدام مجموعات التخزين من بائعي مثل NetApp، Nutanix، Dell EMC، HDS، HPE وغيرها</p></div></section><section><p class="heading">الملف الشخصي المرغوب للمرشح</p><p class="paragraph"></p><p>يتطلب هذا الدور خبرة صناعية لا تقل عن سنتين، باستخدام منصات وتطبيقات بمستوى المؤسسات. الإتقان في اللغة الإنجليزية أمر في غاية الأهمية، واللغة الثانية أمر لابد منه (الإسبانية، البرتغالية، الفرنسية)</p><p></p></section>

Medical Techno is currently seeking a professional and motivated Technical Support to join our team in Cairo. Job Type: Full-time Key Requirements:• Previous experience in Technical Support is required.• Good communication and problem-solving skills.• Ability to diagnose technical issues and provide effective solutions.• Professional attitude when dealing with clients.• Ability to provide technical support for medical equipment and related systems. Primary Responsibilities:• Providing technical support and troubleshooting for medical equipment.• Identifying and resolving technical issues efficiently.• Supporting clients and ensuring proper operation of equipment.• Coordinating with the technical team when further maintenance or support is required.• Maintaining professional communication with clients and healthcare institutions. Application Process:Interested candidates are invited to submit their updated CV to:???? HR@Medicaltechno.netPlease mention (Medical Technical Support - Cairo) in the email subject line. OR send your CV via Whats App:???? 01119762666

Company Description Teleperformance is a global leader in customer experience management and contact center services. We provide customer care since 2007 in digital solutions for some of the world’s most recognized brands in more than 25 languages.<br>Requirements Fluency in English (B2/C1) Bachelor's Degree. Flexibility with rotational shifts, starts from 2PM and last shift ends at 6AMAbility to work in a team. Flexibility with the location in New Cairo.<br>Benefits Competitive salary of 19,500K EGP NET included 100 euros KPIs. Social and medical insurance with 400K allowance with AXA.195€ bonuses every three months based on performance. Transportation provided with allowance 1500EGP. Discounts in many stores all over Egypt. Overnight allowance counted after 2:00AM. Over Time allowance 90EGP per hour.<br>Work Schedule Rotational shifts. night and overnight shifts, MAX 2AM for Girls with a door to door transportation. Each shift lasts for 9 hours, with 1hour break.2 Rotational Days off.

Company Description Teleperformance is a global leader in customer experience management and contact center services. We provide customer care since 2007 in digital solutions for some of the world’s most recognized brands in more than 25 languages.<br>Requirements Fluency in English (B2/C1) Graduated. Flexibility with rotational shifts, starts from 2PM and last shift ends at 6AMAbility to work in a team environment. Flexibility with the location in New Cairo.<br>Benefits Competitive salary of 19,500K EGP NET included 100 euros KPIs. Social and medical insurance with 400K allowance with AXA.195€ bonuses every three months based on performance. Transportation provided with allowance 1500EGP. Discounts in many stores all over Egypt. Overnight allowance counted after 2:00AM. Over Time allowance 90EGP per hour.<br>Work Schedule Rotational shifts. night and overnight shifts, MAX 2AM for Females with a door to door transportation. Each shift lasts for 9 hours, with 1hour break.2 Rotational Days off.

Company Description WAJJAD | وجّاد is a technology studio that designs scalable digital operating systems for governance, legal, financial, and real estate sectors. Established in 2020, the company focuses on transforming fragmented traditional processes into integrated, high-performance digital infrastructure for modern institutions. WAJJAD builds and operates institutional-grade B2B platforms that enhance efficiency, strengthen control environments, and increase transparency and decision velocity. With eight specialized platforms forming a connected digital ecosystem, the studio leverages centralized innovation and shared infrastructure to accelerate product development. Headquartered in the Kingdom of Saudi Arabia, WAJJAD is positioned for regional and global expansion as a builder of technology-backed operational standards.<br>Role Description This is a full-time remote role for a Technical Support professional at WAJJAD. The role involves providing timely and effective technical support to B2B platform users, including diagnosing issues, guiding users through solutions, and escalating complex cases when needed. The Technical Support professional will handle customer inquiries through multiple channels, document incidents, and maintain accurate records in support systems. Daily responsibilities include troubleshooting platform and configuration issues, monitoring system performance indicators, and collaborating with product and engineering teams to improve stability and usability. The role also focuses on maintaining high customer satisfaction by proactively following up on open cases, sharing clear updates, and contributing to self-help resources such as FAQs and knowledge base articles.<br>Qualifications<br> Strong Technical Support and Troubleshooting skills for software platforms and web-based applications. Customer Support and Customer Satisfaction focus, with the ability to communicate clearly and professionally with diverse user groups. Analytical Skills for diagnosing issues, interpreting logs or error reports, and identifying patterns to prevent recurring problems. Experience with ticketing or helpdesk systems, remote support tools, and basic system/network concepts. Ability to work independently in a remote environment, manage priorities, and meet response and resolution time targets. Solid written and verbal communication skills in English; Arabic proficiency is an advantage. Previous experience in B2B Saa S, enterprise platforms, or technology-driven organizations is preferred. Relevant diploma or bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field is beneficial.

Teleperformance is a French multinational company. We exist in more than 80 countries around the world, and we are the first contact center to open in Egypt in 2007, We have 6 Sites in Egypt, two sites in New Cairo and two sites in Mohandseen and One kattameya. it has more than 45+ Projects operating in countries<br>Role Description<br>This is a full-time, on-site role based in Cairo, Egypt. As a Customer Support Representative, you will handle customer inquiries, provide resolutions to issues, and ensure a high level of customer satisfaction. Daily tasks include responding to customer queries via phone or email, troubleshooting technical issues, and maintaining accurate records of customer interactions. You will also collaborate with internal teams to resolve customer concerns effectively and provide an outstanding service experience.<br>Qualifications<br>Proficient in Customer Support and dedicated to ensuring Customer Satisfaction<br>Strong Interpersonal Skills for effective communication and relationship building with customers<br>Experience with Technical Support and problem-solving for troubleshooting customer issues<br>Strong Analytical Skills to evaluate and resolve customer concerns efficiently<br>Fluency in English, both written and verbal<br>Ability to work collaboratively as part of an on-site team<br>Prior experience in a customer service role is a plus<br>BENEFITS:<br>Salary up to 19.5k Net (including KPIs) + 195 euro quarter bonus<br>KPIs collected in Euro equivalent – maximize your earning potential<br>24/7 transportation across Cairo & Giza<br>Medical Insurance (up to EGP 400,000/year) + Social Insurance with AXA .<br>Free Gym Access<br>Exclusive discounts at stores across Egypt<br>Clear career path after just 6 months<br>VPN line provided<br>Overnight allowance: EGP 1,000

Company Description Teleperformance is a global leader in customer experience management and contact center services. We provide customer care since 2007 in digital solutions for some of the world’s most recognized brands in more than 25 languages.<br>Requirements Fluency in English. Graduated. Flexibility with rotational shifts. Ability to work in a team. Flexibility with the location.<br>Benefits Competitive salary of 20K EGP NET included 100 euros KPIs. Social and medical insurance with 400K allowance with AXA.195€ bonuses every three months based on performance. Transportation provided with allowance 1500EGP. Discounts in many stores all over Egypt. Overnight allowance counted after 11:00PM 90EGP per hour.uncapped incentives in Dollars up to 20,000EGP per month.<br>Work Schedule Rotational shifts. night and overnight shifts. Each shift lasts for 9 hours, with 1hour break. Night shifts MAX 2AM for Girls with a door to door transportation.

Qsource is Hiring: 1st Line Systems Support Analyst (IT Technical Support) for a well known company.???? Location: #Alexandria, Egypt<br>???? Full-Time | On-Site???? #Rotational Shifts (Monday to Friday)<br>We are looking for a motivated and technically minded 1st Line Systems Support Analyst to join our support team and provide high-quality technical assistance to our clients.<br>Key Responsibilities:???? Handle and resolve client support tickets in a timely manner???? Provide technical support via phone, email, and remote support tools???? Troubleshoot hardware, software, and network-related issues???? Assist with software installation, configuration, and updates???? Escalate complex issues and collaborate with internal teams when required???? Maintain accurate documentation and updates within the ticketing system<br>Requirements:✔ Excellent English communication skills✔ Good knowledge of Microsoft Windows✔ Basic networking knowledge✔ Strong troubleshooting and problem-solving skills✔ Familiarity with remote support tools such as Team Viewer and Any Desk<br>What We Offer:✅ Social Insurance✅ Medical Insurance✅ Ongoing Training & Development✅ Career Growth Opportunities✅ Supportive Team Environment

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Your Role — Support with Strategic Impact<p>Technical Support Specialist:</p><br><p>You are not just the first point of contact for our hotel customers — you play a key role in Customer Success Management. You ensure that our clients don't just understand the platform, but use it successfully in the long run — and stay with Seekda.</p><br><p><strong>Role Responsibilities:</strong></p><br><p>• Support customers via email and phone — solution-oriented, friendly, and competent.</p><br><p>• Analyse usage patterns and proactively suggest how hotels can use Seekda more effectively.</p><br><p>• Conduct structured onboardings, training sessions, and webinars for lasting adoption.</p><br><p>• Identify opportunities before they become problems — actively contribute to customer retention.</p><br><p>• Channel customer feedback in a structured way to the product team.</p><br><p>• Collaborate closely with 2nd-level support and the development team on technical solutions.</p><br><p>• Act as a contact point for technology partners and agencies.</p><br><p>• Support the integration of our IBE and widgets on hotel websites.</p><br><p>• Use AI coding tools (e.g. Cursor, Claude Code) to automate repetitive workflows and build internal tooling.</p><br><p><strong>Your Profile — Tech-Savvy &amp; Customer-Oriented</strong></p><br><p><strong>Experience &amp; Skills</strong></p><br><p>• 3–5 years in technical support, hotel IT, or</p><br><p>operational hotel management</p><br><p>• Understanding of interfaces, APIs, and web</p><br><p>technologies</p><br><p>• Familiarity with IBE, OTA, conversion, BAR rates —</p><br><p>and PMS systems</p><br><p>• Analytical mindset with focus on customer</p><br><p>relationships</p><br><p>• Fluent German and English (further languages a</p><br><p>plus)</p><br><p><strong>AI Affinity &amp; Digital Mindset</strong></p><br><p>• Genuine curiosity about AI tools and how they</p><br><p>improve daily work</p><br><p>• Hands-on experience with Cursor, Claude Code,</p><br><p>GitHub Copilot or similar</p><br><p>• Comfortable using AI for drafting, research, and</p><br><p>workflow automation</p><br><p>• Thinks in processes — knows where automation</p><br><p>adds value</p><br><p>• Stays current with AI developments and shares</p><br><p>learnings with the team</p><br><p>• Not afraid of experimentation: test, iterate, improve</p><br> </div>

Hiring Now | Technical Support Customer service (English Account)• Maadi, Technology Village• Net Salary: EGP 11K-19K• Incentives up to EGP 3.5K + Transportation Allowance• Rotational Shifts Requirements:• B2 English

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Description ARAK Lighting is a growing KSA-based lighting company seeking an experienced Technical Support Engineer to join its Technical Office team remotely from Egypt.<br> This role is strictly suited for professionals with a solid background in the lighting industry (lighting companies only) , with strong hands-on experience in quotations, tendering, BOQs, and cost estimation for lighting projects .<br> The selected candidate will play a key role in evaluating RFQs and tender requirements, preparing competitive technical and commercial offers, coordinating with international lighting manufacturers, and ensuring accurate cost and pricing outputs for projects across public and private sectors.<br> Key Responsibilities Review and analyze RFQs, tender documents, specifications, and project requirements.<br> Prepare accurate technical and commercial offers for lighting projects.<br> Develop BOQs, pricing sheets, and detailed cost estimations.<br> Perform quantity take-offs from lighting layouts and project documentation.<br> Conduct lighting calculations using Dialux evo (supporting role when required).<br> Evaluate lighting fixtures and select suitable products based on project specifications and budget.<br> Coordinate with international lighting manufacturers (European and Chinese brands) for technical and commercial inputs.<br> Prepare technical submittals and support full tender submission packages.<br> Ensure compliance with international standards and project specifications.<br> Support value engineering and cost optimization proposals.<br> Remote work environment (Sunday–Thursday, 9:00 AM–5:00 PM).<br> Salary paid in USD.<br> Medical and Social Insurance.<br> Bonus structure.<br> Opportunity to work on large-scale international lighting projects.<br> Potential future relocation opportunity.<br> Bachelor’s Degree in Electrical Engineering, Electronics Engineering, or related discipline.<br> 3–5 years of hands-on experience within lighting companies only .<br> Strong background in quotations, tendering, BOQs, and cost estimation for lighting projects.<br> Must have worked with international lighting brands (European and/or Chinese manufacturers) .<br> Strong exposure to public sector / government / infrastructure / large-scale lighting projects .<br> High proficiency in Microsoft Excel (pricing models, costing sheets, BOQs) .<br> Working knowledge of Dialux evo, AutoCAD, and Microsoft Office .<br> Strong analytical and commercial mindset with attention to pricing accuracy.<br> Good command of English (written and spoken).<br> Photoshop and InDesign are a plus.<br></span> </div>

<h2 class="h5">وصف الوظيفة</h2> <div class="t-break" data-jb-field="description"> <span></span><p><strong>عن مجموعة أتوس</strong></p><br> <p>مجموعة أتوس هي رائدة عالمياً في التحول الرقمي بواقع نحو 56,000 موظف وإيرادات سنوية نحو 7.2 مليار يورو (ضمن النطاق المستقبلي)، وتعمل في 54 دولة تحت علامتين تجاريتين - أتوس للخدمات وإفيدن للمنتجات والأنظمة. الأولى في أوروبا في الأمن السيبراني وقيادية في السحابة، تلتزم مجموعة أتوس بمستقبل آمن وخال من الكربون وتوفر حلولاً موجهة بالذكاء الاصطناعي وشاملة للجميع للصناعات. تُدار مجموعة أتوس تحت العلامة التي تشغلها شركة أتوِس إس إي Societas Europaea. مدرجة في يورونكست باريس.&nbsp;</p><br> <p><br>الغرض من مجموعة أتوس هو المساعدة في تصميم مستقبل فضاء المعلومات. خبرتها وخدماتها تدعم تطوير المعرفة والتعليم والبحث في إطار متعدد الثقافات وتساهم في تطوير التميز العلمي والتكنولوجي. حول العالم، تمكّن المجموعة عملاءها وموظفيها وأعضاء المجتمعات بشكل عام من العيش والعمل والتطوير المستدام في فضاء معلومات آمن ومؤمن.&nbsp;</p><br><span>وصف الدور</span> <p><span>الممثل لخدمات المكتب الفني باللغة الإنجليزية مسؤول عن تقديم الدعم للعملاء والمساعدة التقنية للمستخدمين في بيئة ناطقة باللغة الإنجليزية. سيتعامل ممثل المكتب الفني مع الاستفسارات الواردة، ويحل المشكلات التقنية، ويقدّم الحلول في الوقت المناسب أو يصعّده إلى الفرق المناسبة.</span></p><br> <span>ما ستقوم به</span> <span><strong>المسؤوليات الأساسية</strong></span> <ul> <li><span>تقديم الدعم باللغة الإنجليزية للمستخدمين عبر الهاتف أو البريد الإلكتروني أو الدردشة، والرد على الاستفسارات، وحل المشكلات التقنية، وتقديم الحلول.</span></li> <li><span>توثيق وتتبع جميع تفاعلات العملاء وحلولها بدقة في نظام التذاكر.</span></li> <li><span>تصعيد القضايا المعقدة أو غير المحلولة إلى الفرق المناسبة أو الدعم على مستوى أعلى لمزيد من التحقيق والحل.</span></li> <li><span>اتباع الإجراءات المعتمدة لإدارة الحوادث، وإدارة المشكلات، وتلبية طلبات الخدمة.</span></li> <li><span>الحفاظ على مستوى عالٍ من رضا العملاء من خلال الاستجابة الفعالة والفورية والحل السريع.</span></li> <li><span>التعاون مع فرق متعددة الوظائف لتحديد وتنفيذ تحسينات عملية وتحديثات قاعدة المعرفة.</span></li> <li><span>البقاء على اطلاع بمعرفة المنتج وتحديثات النظام واتجاهات الصناعة لتقديم معلومات دقيقة وذات صلة للعملاء.</span></li> <li><span>تقديم ملاحظات لتحسين وثائق المستخدم ومقالات قاعدة المعرفة لتعزيز خيارات الخدمة الذاتية للعملاء.</span></li> <li><span>الالتزام باتفاقيات مستوى الخدمة (SLAs) والمؤشرات الأساسية للأداء (KPIs) المتعلقة بزمن الاستجابة، وزمن الحل، ورضا العملاء.</span></li> <li><span>تطوير وتعزيز المهارات التقنية والمعرفة باستمرار من خلال التدريب والتعلم الذاتي.</span></li> </ul> <span>الخبرة &amp; المؤهلات.</span> <ul> <li><span>إتقان اللغة الإنجليزية، مهارات مكتوبة وشفوية.</span></li> <li><span>خبرة سابقة في دور دعم العملاء أو مكتب الدعم، ويفضل في بيئة دعم فنية.</span></li> <li><span>القدرة على تحليل المشكلات التقنية وحلها بشكل مستقل أو من خلال التعاون.</span></li> <li><span>مهارات خدمة عملاء وتواصل شخصية ممتازة، مع القدرة على التعامل مع استفسارات العملاء بشكل مهني ومتعاطف.</span></li> <li><span>القدرة على العمل تحت الضغط ومواجهة المهل الضيقة في بيئة ديناميكية وسريعة الإيقاع.</span></li> <li><span>مهارات تنظيمية قوية، الانتباه للتفاصيل، والقدرة على تعدد المهام بفعالية.</span></li> <li><span>المرونة في العمل بنظام الشفتات، بما في ذلك العطلات ونهاية الأسبوع، وفقاً لاحتياجات العمل.</span></li> </ul> <span>المهارات، المعرفة والقدرات</span> <ul> <li><span>مهارات قوية في حل المشكلات واستقصاء الأخطاء</span></li> <li><span>القدرة على التكيف.</span></li> <li><span>التعلم الذاتي.</span></li> <li><span>التفكير النقدي.</span></li> <li><span>حل المشكلات.</span></li> <li><span>الانتباه للتفاصيل.</span></li> <li><span>الاتصال والعمل الجماعي.</span></li> </ul> <p><span><strong><u>معايير الأداء</u></strong></span></p><br> <ul> <li><span>زمن الاستجابة.</span></li> <li><span>حل أول تواصل.</span></li> <li><span>رضا العملاء.</span></li> <li><span>توثيق وتخطيط التذاكر وإدارتها.</span></li> <li><span>المعرفة التقنية.</span></li> <li><span>إتقان اللغة.</span></li> <li><span>زمن حل الحوادث.</span></li> <li><span>جودة الخدمة.</span></li> <li><span>مشاركة المعرفة.</span></li> <li><span>المهنية والتعاون.</span></li> </ul> <p>هنا في أتوس، التنوّع والشمول مدمجان في حمضنا النووي.&nbsp;اقرأ المزيد عن التزامنا ببيئة عمل عادلة للجميع.<br>&nbsp;</p><br> <p>تُعد أتوس رائدة معترف بها في صناعتها عبر معايير البيئة والمجتمع والحوكمة (ESG). اكتشف المزيد عن التزامنا بالمسؤولية الاجتماعية للشركات CSR.&nbsp;</p><br> <p><br><strong>اختر مستقبلك. اختر أتوس.</strong></p><br> </div>

We enable financial institutions to become digital leaders.<br>As a professional team of global scale, we work with the best clients for great and exciting projects, in an environment where we learn amazing things every day. Each code, each voice, each contribution, each challenge, each success is celebrated here. We welcome candidates who share our values, have the skills and are passionate to enjoy our journey to build the digital future of finance, together.<br>About Job:We are looking for Support Engineer, who will be responsible for the operational support, monitoring, and maintenance of client environments within the agreed Managed Services scope. The role ensures timely incident resolution, proactive monitoring, and adherence to service level agreements (SLAs) while maintaining high standards of reliability and security. The position supports banking and financial services clients, operating within structured change management and governance frameworks.<br>What you will be doing:Monitor client environments using Azure-native monitoring tools and respond to alerts in accordance with SLA requirements. Investigate and resolve incidents affecting the Veri Park solution and its supporting Azure infrastructure. Perform structured log analysis and troubleshooting to determine root cause and ownership (application, infrastructure, or third-party integration). Escalate complex issues to senior engineers or Team Lead when required. Create, update, and maintain monitoring dashboards and alert configurations. Execute approved changes in accordance with the change management process. Support patching and preventive maintenance activities within the agreed scope. Participate in root cause analysis (RCA) activities and contribute to preventive improvements. Maintain accurate incident records and documentation in the Service Desk system. Assist in preparing operational and SLA performance reports. Support client communication during incident handling and service restoration. Contribute to knowledge base articles and operational documentation. Technical & Cloud Operations Practical experience with Microsoft Azure (Iaa S and/or Paa S environments). Familiarity with Azure networking concepts (VNet, NSG, DNS basics). Ability to configure and adjust alert rules and thresholds. Understanding of Role-Based Access Control (RBAC) principles. Basic knowledge of backup and disaster recovery concepts in cloud environments. Ability to differentiate between application-related issues and infrastructure-related issues. Incident & Service Management Understanding of ITIL-based Incident and Change Management processes. Experience handling production incidents in a structured support environment. Ability to meet defined SLA response and resolution targets. Strong troubleshooting and analytical skills. Security & Compliance Awareness Awareness of operational security principles in cloud environments. Basic understanding of patch management and vulnerability handling. Familiarity with working in regulated environments (banking/financial services preferred). Communication & Professional Skills Strong written and verbal communication skills. Ability to document incidents clearly and concisely. Client-focused and service-oriented mindset. Ability to work under pressure during high-severity incidents. Strong organizational and time management skills. Basic / Preferred Skills:Experience with Azure Monitor, Log Analytics, and Application Insights. Ability to write and interpret Kusto Query Language (KQL) queries for:Log analysis Incident investigation Troubleshooting and diagnostics Experience creating and maintaining custom dashboards and monitoring workbooks.<br>What we are looking for:Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent practical experience).3–5 years of experience in IT support, cloud operations, or Managed Services. This role will be required to work in shift rotation as you will provide 24/7 service to Managed Services customers. Experience working in production environments. Experience using IT service management tools (Service Desk systems). Exposure to Azure cloud operations is required.<br>Preferred Qualifications Microsoft Azure certifications (e.g., AZ-900, AZ-104). ITIL Foundation certification. Experience supporting fintech or banking platforms. Exposure to automation or Infrastructure-as-Code concepts is an advantage.<br>What we are offering:Performance-Linked Bonus: Your hard work doesn't go unnoticed! Enjoy a performance-linked bonus as a testament to your dedication! Rewards Beyond the Job: Enjoy a comprehensive benefits package, including Remote Work Support, Health Insurance, Care Program, and Online Psychological Support. We care you! Birthday Leave, Because You Matter: We value your special moments! Take the day off on your birthday and treat yourself. Global Impact, Cutting-Edge Tech: Immerse yourself in global projects with top-tier clients and stay ahead with cutting-edge technologies. Your skills will shape the future of our industry. Unleash Your Potential: Develop yourself with Veri Park Academy opportunities; webinars, and in-house training sessions. Diverse, Vibrant Community: Be part of a dynamic environment that values diversity and inclusivity. Together Culture: Even in a remote world, we cultivate connections through engaging face-to-face gatherings as well as online fun events. Special information sharing environment where you can update & align yourself.<br>About Veri Park:We are a global technology company with more than two decades of expertise in the Financial Services industry. Our mission is to enable financial institutions to become digital leaders by delivering world class customer journeys in digital and assisted channels. We develop omni-channel delivery, customer engagement (CRM), branch automation and loan origination solutions based on Microsoft technology (Azure, Dynamics 365, Power Platform) for banks and insurance companies worldwide. With offices in 15 countries from Canada over Europe and the Middle East to Kuala Lumpur, our 900+ colleagues are serving customers in more than 30 countries worldwide.<br>https://www.veripark.com

Job Title: Technical Support Engineer (General Industries) Location: New Cairo<br>Role Objective Provide accurate technical design and proposal support that enables successful project execution and customer solutions.<br>Key Responsibilities Prepare technical and commercial quotations from RFQs and project specifications. Perform sizing and engineering calculations for steam and heat transfer equipment. Review P&IDs, prepare technical drawings, and specifications. Prepare technical submittals including datasheets, compliance sheets, and clarifications. Support sales engineers in optimizing technical solutions. Coordinate with principals for specialized selections when required. Assist in steam audit reporting and solution development. Maintain structured documentation and quotation records.<br>Requirements Bachelor’s degree in mechanical power or mechatronics Engineering.1–3 years’ experience in technical support, design engineering, or industrial equipment. Strong understanding of steam, condensate, and heat transfer systems. Ability to interpret P&IDs and technical documentation. Strong analytical skills and attention to detail. Proficiency in AUTOCAD, Excel and engineering calculation tools.

Company Description Teleperformance is a global leader in customer experience management and contact center services. We provide customer care since 2007 in digital solutions for some of the world’s most recognized brands in more than 25 languages.<br>Requirements Fluency in English (B2/C1) Bachelor's Degree. Flexibility with rotational shifts, starts at 2PM and last shift ends at 6AMAbility to work in a team. Flexibility with the location in New Cairo.<br>Benefits Competitive salary of 19.500K EGP NET included 100 euros KPIs. Social and medical insurance with 400K allowance with AXA.195€ bonuses every three months based on performance. Transportation provided with allowance 1500EGP. Discounts in many stores all over Egypt. Overnight allowance counted after 2:00AMPM. OT allowance 5$ per hour.<br>Work Schedule Rotational shifts. night and overnight shifts, MAX 2AM for Girls with a door to door transportation. Each shift lasts for 9 hours, with 1hour break.2 Rotational Days off.

A Technical Advisor provides exceptional technical assistance and customer service to our clients. You will be responsible for diagnosing and resolving technical issues, answering inquiries, and ensuring customer satisfaction, you will act as a liaison between customers and internal teams, escalating complex issues as needed.<br>Responsibilities:Provide timely and accurate technical support to customers. Diagnose and troubleshoot technical issues related to our products and services. Guide customers through problem-solving processes, providing clear and concise instructions. Maintain a thorough understanding of our products and services, as well as industry best practices. Provide feedback to product development and support teams regarding common customer issues.<br>Requirements:Strong verbal and written communication skills in English (B2-C1) Ready to start immediately. Strong problem-solving and analytical skills. Ability to multitask and prioritize tasks effectively.<br>Benefits:Competitive salary and package. Opportunities for professional development and getting promoted after 6 months. Social & Medical insurance. Transportation Provided.

Company Description Teleperformance is a global leader in customer experience management and contact center services. We provide customer care since 2007 in digital solutions for some of the world’s most recognized brands in more than 25 languages.<br>Requirements Fluency in English (B2/C1) Bachelor's Degree. Flexibility with rotational shifts, starts at 2PM and last shift ends at 6AMAbility to work in a team. Flexibility with the location in New Cairo.<br>Benefits Competitive salary of 19.500K EGP NET included 100 euros KPIs. Social and medical insurance with 400K allowance with AXA.195€ bonuses every three months based on performance. Transportation provided with allowance 1500EGP. Discounts in many stores all over Egypt. Overnight allowance counted after 2:00AMPM. OT allowance 5$ per hour.<br>Work Schedule Rotational shifts. night and overnight shifts, MAX 2AM for Girls with a door to door transportation. Each shift lasts for 9 hours, with 1hour break.2 Rotational Days off.

Tech Company Calls support US - English Profile B2+/C1Shifts: Rotational from 03:00PM to 04:00AMLocation: New Cairo - SAMCO for operations Interviews: Ops interviews not end-to-end / Online<br>Salary:20,684 Gross including KPIs +night shift allowance up to 1200

About Us: Tech Mahindra offers technology consulting and digital solutions to global enterprises across industries, enabling transformative scale at unparalleled speed. With 149k+ professionals across 90+ countries helping 1100+ clients, Tech M provides a full spectrum of services including consulting, information technology, enterprise applications, business process services, engineering services, network services, customer experience & design services, AI & analytics, and cloud & infrastructure services. It is the first Indian company in the world to have been awarded the Sustainable Markets Initiative’s Terra Carta Seal, in recognition of actively leading the charge to create a climate and nature-positive future. Tech Mahindra (NSE: TECHM) is part of the Mahindra Group, founded in 1945, one of the largest and most admired multinational federations of companies.<br>Job Details Experience: 2 – 4 years<br>Job Summary:The Onsite Service Delivery Manager (SDM) will act as the primary interface between the client and delivery organization, ensuring seamless execution of IT services in alignment with contractual SLAs, KPIs, and business objectives. This role is responsible for service governance, stakeholder engagement, operational performance, escalation management, and continuous improvement, while coordinating closely with offshore teams, vendors, and internal stakeholders.<br>Key responsibilities:Provide technical point of contact for customers’ incidents. Owns the resolution responsibility of the reported customer incidents either solely or with the help/intervention of other teams. Diagnose fault-related incidents by effectively utilizing software diagnostics and other network/product utility programs. Document all troubleshooting and incident management actions via the electronic incident management system in a timely manner. Perform technical escalations to different Problem Management teams in line with company procedure and case/incident excellence. Perform and own technical management escalations in line with company procedure and case excellence policy. Obtain and document data integrity issues and ensure getting valid Reason for Outage (RFO) when applicable and to note it in detail and gain agreement to incident closure by customer or Service desk representative.<br>Experience required:Excellent customer service skills Networking basics (LAN & WAN protocols & Technologies) Interpersonal and communication skills. Time management. Ability to work under pressure and deal with multiple tasks. Problem solving skills. Language skills (Proficient in Spoken and Written French OR German)<br>Educational background: Bachelor of Science /Computer Engineering (E&TC, IT, CS). Cisco certificate at least CCNA, (CCNP plus) <br>How To Apply:It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page, or you can also share resume directly to provided email address. We look forward to receiving your application! Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions.