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<h2>Job Description: Technical Support Representative – Animal Feed</h2><p><strong>About the Role</strong><br>We are looking for a Technical Support Representative in our Animal Feed business unit to deliver day-to-day technical support services at the farm level, ensure technical and operational efficiency, and help improve farm performance and customer satisfaction.</p><p><strong>Key Responsibilities</strong></p><ul><li>Achieve daily farm visit targets in line with KPI goals</li><li>Record and update farm data in customer profiles accurately and on time</li><li>Provide farm-level consultation on nutrition, feeding methods, and disease management</li><li>Carry out farm services and diagnostic activities effectively and on schedule</li><li>Resolve customer complaints and report on the solutions</li><li>Take part in feed trial plans and report findings</li><li>Ensure purchased livestock meets company quality standards</li><li>Promote Animal Feed products to attract new customers and grow sales volume</li><li>Collect and report retail prices of raw materials and competitor prices for processed feed</li><li>Monitor feed centers for maintenance, safety, and product expiry dates</li><li>Report threats, opportunities, competitor activities, and customer feedback to stakeholders</li></ul><p><strong>Requirements</strong></p><ul><li>Bachelor’s degree in Animal Science, Veterinary Science, Agriculture, or a related field</li><li>2–5 years of experience in livestock, animal feed, or farm technical services</li><li>Knowledge of animal nutrition, feeding practices, and farm management</li><li>Strong customer service and communication skills</li><li>Accurate data recording and reporting skills</li><li>Awareness of the feed market and competitor pricing</li></ul><p><strong>Preferred</strong></p><ul><li>Additional certification in animal nutrition, farm management, or related technical areas</li><li>Training in customer service or farm management practices</li><li>Prior customer-facing technical support experience in the agricultural or feed industry</li></ul><p>&nbsp;</p><p><strong>Reports To:</strong> Technical Support Supervisor</p><p>&nbsp;</p><ul><li>Must own a car and hold a valid driving license</li></ul>

<p>Job Summary:</p><ul><li>Provides technical and functional support throughout (chatting , over the phone or online meeting) in the areas of ERP systems administration, problem resolution, support, process mapping, system testing and development, security access, and training with Good Knowledge in SQL Server</li><li>Test, deploy, and maintain data processing solutions to enhance the ERP systems</li></ul><p>Job Description</p><ul><li>Assists in developing procedures to ensure integrity of ERP system and databases</li><li>Develops and implements project plans for ERP functional support tasks</li><li>Works as a system analyst with key personnel to help define user needs and develop data processing solutions</li><li>Develops and presents training materials for end users</li><li>Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services</li><li>Solve clients’ problems throughout visiting them or over the phone</li><li>Improves system performance by identifying problems</li></ul>

job description Help Desk Technician is needed to be hired at our Asyut Branches Min. 2 years of experience in the same position Bachelor of MIS or any relevant degree is a must Good understanding of computer systems, mobile devices, and other tech products Ability to diagnose and troubleshoot basic technical issues Familiarity with remote desktop applications and help desk software Excellent problem-solving and communication skills* Monitor network performance and optimize the network of optimal speed and availability* Multi-tasking with excellent time management skills and ability to work under pressure.<br>Job Description:<br>Provide hardware, software and all front-end technical support for internal users. Troubleshoot and resolve hardware and software application issues Set up new desktops and laptops with necessary business applications. Installing and configuring computer hardware, software, systems, networks, printers and scanners. Set up user accounts, permissions, mailboxes, groups, Users applications . Configure and troubleshoot hardware as necessary (computers, printers, mobile phones, networking, wiring, etc.). Perform routine and preventative maintenance on printers, scanners and other equipment. Testing new technology and organizing cables and testing the passive network Install, maintenance and testing security cams

Technical Support Advisor – (USA Market) | Premium Salary + Staggered Increases Are you passionate about tech and ready to elevate your career? We are hiring Technical Support Advisors to join our elite team supporting Samsung Mobile users in the US market. This is not just another call center job. We offer a structured financial growth plan that rewards your tenure and performance from Day 1. What’s in it for you? Unmatched Salary Progression:+10% increase on Basic Salary after 6 months.+5% increase on Basic Salary after 1 year.+15% increase on Variable (KPI) pay after 18 months.+10% increase on Variable (KPI) pay after 24 months.<br>Location: Prime location at TP City Walk. Compensation: 20K EGP (Basic + KPIs). Schedule: Rotational 24/7 (Males) | Maximum 2 AM shift for Females | Rotational days off.<br>The Role:You will be the first point of contact for US customers, providing top-tier support across Voice, Email, Social Media & Chat. We are looking for experts who can handle 100% Technical Troubleshooting for Samsung mobile devices. Minimum Requirements:Excellent English communication skills. Strong technical aptitude and troubleshooting ability for mobile devices. Flexibility to work a rotational schedule.<br>Apply Now!

Company Description ETISAL International Group is one of the leading Business Process Outsourcing (BPO) companies in the Middle and Far East, with a strong focus on customer-centric services. The organization specializes in delivering customized, consultative, and innovative outsourcing solutions that address the unique needs of each client. Through global coverage and deep understanding of diverse cultures, ETISAL International applies industry best practices and advanced technologies to support partners across different sectors. The company is committed to transparency, flexibility, integrity, and a passion for service, continuously working to enhance management and operational standards. Team members are encouraged to contribute to first-class service quality and to help exceed client expectations.<br>Role Description This full-time, on-site Technical Support | Chat Account | English role is based in Qesm El Maadi. The role focuses on providing real-time technical and customer support via chat in English, responding to inquiries, resolving issues, and ensuring a positive customer experience. Daily tasks include diagnosing and troubleshooting technical problems, guiding customers through solutions, and escalating complex cases when necessary. The role also involves monitoring chat queues, documenting interactions accurately, and following established procedures and service-level agreements. Team members collaborate with colleagues and supervisors to improve support processes, maintain high customer satisfaction, and contribute to continuous service improvements.<br>Qualifications<br><br> Huawei English Technical Support <br>• Chat Handling<br><br>Requirements:<br>▪️ Graduates Technical graduates are preferred<br>▪️ English Level: B2<br><br>Details:<br>▪️ Salary: 12,000 up to 14,500<br>( Salary varies by college: Technical / Non-Technical ).<br>▪️ Rotational Shifts last shift ends at 10 PM<br>▪️ 2 Days Off (Rotational)<br>▪️ Social & Medical Insurance<br>▪️ Paid Training<br>▪️ Location: Maadi

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) provider serving clients across the Middle and Far East. The company specializes in customized, consultative outsourcing solutions that help organizations focus on their core business while delivering high-quality service to their own customers. With strong attention to cultural nuances, industry best practices, and global coverage, ETISAL International tailors services to match the unique needs of each partner. The organization emphasizes transparency, flexibility, integrity, and a passion for service, consistently working to exceed client expectations. ETISAL International also values human capital and invests in advanced technologies and management standards to maintain first-class service quality.<br>Role Description The English Technical Support | Chat Account role is a full-time, on-site position based in Qesm El Maadi. The role involves providing real-time chat-based technical support in English, responding to customer inquiries, troubleshooting issues, and guiding customers through solutions in a clear and professional manner. Daily tasks include documenting interactions, escalating complex cases to the appropriate teams, and following established procedures and service-level agreements. Team members are expected to maintain a high level of customer satisfaction, collaborate with colleagues and supervisors, and contribute to continuous improvement of support processes and knowledge bases. The role requires consistent adherence to quality standards, timely responses, and respectful, inclusive communication with customers and coworkers.<br>Qualifications<br><br> Huawei English Technical Support <br>• Whats App Handling<br><br>Requirements:<br>▪️Technical graduates <br>▪️ English Level: B2<br><br>Details:<br>▪️ Salary: 12,000 up to 14,500<br>( Salary varies by college: Technical / Non-Technical ).<br>▪️ Rotational Shifts last shift ends at 10 PM<br>▪️ 2 Days Off (Rotational)<br>▪️ Social & Medical Insurance<br>▪️ Paid Training<br>▪️ Location: Maadi

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p><strong>Sutherland</strong> is a global leader in business process transformation and customer experience, providing technology-driven solutions and support services to clients worldwide. With a strong presence in Egypt, Sutherland offers employees a professional, diverse, and dynamic work environment with opportunities for career growth and development.</p><br><br>Job Description<br><p>Key Responsibilities</p><br><ul><li>Provide technical support and assistance to customers through different communication channels.</li><li>Troubleshoot and resolve technical issues efficiently.</li><li>Identify customer needs and provide accurate solutions.</li><li>Ensure a high level of customer satisfaction and professional service.</li><li>Document customer interactions and technical issues accurately.</li><li>Follow company procedures and quality standards.</li><li>Escalate complex technical issues when required.</li></ul><br>Qualifications<br><ul><li>English level <strong>B2 or above</strong>.</li><li>Graduates and dropouts are welcome to apply.</li><li>Maximum age: <strong>40 years old</strong>.</li><li>Willing to work <strong>on-site</strong>.</li><li>Flexible with rotational shifts.</li><li>Good communication and problem-solving skills.</li></ul><br><br> </div>

Job Description Help our customers when they encounter billing issues or have questions related to their invoice. As a key point of contact for our clients — including clinics, hospitals, and healthcare professionals — your role will be to assist them via phone and email with the use of our software. You will have a direct and meaningful impact on their satisfaction. Your responsibilities will include:Quickly handling incoming client requests remotely;Providing technical support related to the use of MYLE;Understanding and identifying the root cause of issues, and offering appropriate solutions tailored to each situation;Collaborating with other support team members to resolve tickets;Escalating tickets based on their complexity and communicating relevant information to technical teams;Contributing to the expansion of our knowledge base and the improvement of internal processes.<br>Qualifications Previous experience in customer service A genuine desire to help clients and deliver an exceptional experience A knack for problem-solving, even when issues are complex A thirst for knowledge and a willingness to step outside your comfort zone Fluent French and English (spoken and written) A passion for technology and the ability to learn and use new tools effectively

Key Responsibilities:Prepare new computers with the operating system and required applications for end users. Resolve hardware, software, and peripheral issues effectively. Diagnose system errors and other technical issues. Respond to user queries via email or phone in a timely manner. Troubleshoot and resolve problems related to networks and computer systems. Follow up with staff to ensure full resolution of reported issues. Provide remote support to make changes and fix problems as needed. Run reports to analyze common complaints, identify trends, and recommend solutions. Keep hardware and software systems up-to-date to ensure optimal performance.<br>Qualifications:Bachelor’s degree in Engineering, Information Systems, or Computer Science.3 to 5 years of relevant experience in IT support or system administration. MCSE (Microsoft Certified Solutions Expert) 2012 or 2016 certification (Mandatory). A+ and N+ certifications or equivalent knowledge. Preferred: CCNA certification. Excellent command of English and Arabic (written and spoken). Strong analytical and troubleshooting abilities. Effective communication and interpersonal skills. Ability to work both independently and collaboratively in a fast-paced environment.

HIRING NOW Technical support for a well known company located in Alex<br><br>???? Location: Alexandria, Egypt???? Work Model: Full-Time | On-Site???? Working Days: Monday–Friday???? Shifts: Rotational<br>We’re hiring 1st Line Systems Support Analysts to join a well-known company!<br>???? Job Responsibilities<br>* Handle and resolve client support tickets* Provide technical support via phone, email & remote tools* Troubleshoot hardware, software & basic network issues* Install, configure & update software* Escalate complex technical issues when needed* Maintain accurate ticket documentation<br>✅ Requirements<br>* Fresh Graduates are welcome to apply* Call Center background is a MUST* English Account experience is a MUST* Excellent English communication skills* Good knowledge of Microsoft Windows* Basic networking knowledge* Strong troubleshooting & problem-solving skills* Familiarity with Team Viewer / Any Desk is a plus<br>???? Salary & Benefits<br>???? 19,000 EGP Net Salary✅ Social Insurance✅ Medical Insurance✅ Training & Development✅ Career Growth Opportunities✅ Supportive Work Environment

Sutherland is a global leader in business process transformation and customer experience, providing technology-driven solutions and support services to clients worldwide. With a strong presence in Egypt, Sutherland offers employees a professional, diverse, and dynamic work environment with opportunities for career growth and development.<br><br>Job Description<br><br>Key Responsibilities<br><br>Provide technical support and assistance to customers through different communication channels. Troubleshoot and resolve technical issues efficiently. Identify customer needs and provide accurate solutions. Ensure a high level of customer satisfaction and professional service. Document customer interactions and technical issues accurately. Follow company procedures and quality standards. Escalate complex technical issues when required. <br><br>Qualifications<br><br>English level B2 or above. Graduates and dropouts are welcome to apply. Maximum age: 40 years old. Willing to work on-site. Flexible with rotational shifts. Good communication and problem-solving skills.

Company Description<br>TP Cairo EG is a dynamic hub that offers top-quality services and solutions to its clients by combining innovation with a commitment to excellence. As part of a globally recognized company, TP Cairo EG fosters a collaborative and inclusive work environment. The company is dedicated to empowering its employees and providing opportunities for personal and professional growth. Located in New Cairo, TP Cairo EG is a trusted partner for customer service and business solutions.<br>Role Description<br>This is a full-time, on-site role for a Customer Service Representative - Upselling Commissions based in New Cairo. The role involves providing exceptional customer support, ensuring customer satisfaction, and delivering excellent customer experiences. Additionally, the role involves identifying upselling opportunities, promoting suitable products or services, and meeting sales targets to earn commissions. Successful candidates will be expected to handle customer inquiries and resolve issues effectively, maintaining the highest standards of professionalism and efficiency.<br>Qualifications<br>Fluency in English Proficiency in Customer Service, Customer Support, and delivering excellent Customer Experience Ability to ensure Customer Satisfaction through proactive communication and problem-solving Excellent communication and interpersonal skills Ability to work on-site in New Cairo and maintain a customer-focused approach Previous experience in a customer service or sales role is an advantage<br>Benefits & Salary<br>Net Salary up to 20 K KPIs in Euros, Upselling commissions Transportation provided + allowance (door-to-door for females) Medical insurance up to 400K per year Social insurance VPN lines for personal use Gym access Discounts in many stores Learning & Development courses Diplomas with attractive discounts Free gaming area<br>Work nature: 5 days per week (9 rotational hours, including 1 hour break), and 2 rotating days off Apply Now at 01029966945

What You'll Do:<br>Provide Tier 1 technical support to clients via phone, email, and live chat. Troubleshoot software-related issues and guide customers through effective solutions. Handle customer inquiries professionally while ensuring a positive support experience. Diagnose and escalate complex issues to higher support tiers when necessary. Maintain accurate and detailed documentation of customer interactions and issue resolutions in the ticketing system. Collaborate with internal teams to ensure timely and successful issue resolution. Support clients using troubleshooting tools, knowledge bases, and established support procedures.<br>What We're Looking For:<br>Fluent English language proficiency (written and verbal). Excellent communication, interpersonal, and active listening skills. Previous experience in Technical Support, IT Support, Help Desk, or Software Support. Strong knowledge of networking fundamentals and troubleshooting techniques. Hands-on experience with ticketing systems and case management tools. Experience handling customer interactions via phone calls, email, and live chat. Comfortable managing a high volume of client calls while maintaining professionalism and service quality. Excellent documentation and ticket management skills. Ability to explain technical concepts clearly to non-technical users. Comfortable working U. S. business hours. Background in medical or dental software is a strong plus.

Company Description Amjaad Technology is a leading corporation in IoT and utility management, delivering smart metering solutions for electricity, water, BTU, and gas. Through its innovative io Meter System, the company enables utility service providers, real estate developers, and smart cities to drive digital transformation, optimize energy management, and support sustainability goals. Amjaad Technology has extensive expertise in platforms for community and facilities management in smart cities, enhancing efficiency and resource utilization while streamlining operations. With over 300 projects completed across Egypt, Saudi Arabia, and the UAE, its solutions have positively impacted more than 200,000 people by improving operational efficiency and supporting the creation of sustainable communities.<br>Role Description The Technical Support Team Lead is a full-time, on-site role based in Qesm El Maadi. This role is responsible for leading a technical support team that assists customers with the configuration, troubleshooting, and operation of Amjaad’s IoT and smart metering solutions. The Team Lead will oversee daily support activities, including ticket management, prioritization of issues, escalation handling, and quality assurance of responses. They will coach and mentor team members, provide regular performance feedback, and ensure adherence to service-level agreements and customer satisfaction targets. The role also involves collaborating with product, engineering, and operations teams to communicate recurring issues, contribute to support documentation, and recommend improvements to tools and processes.<br>Qualifications<br> <br>Strong technical support skills, including troubleshooting, incident management, and familiarity with IoT or utility management systems. Customer support and customer service skills focused on resolving issues efficiently and maintaining high customer satisfaction. Clear and professional communication skills, both written and verbal, with the ability to explain technical concepts to non-technical stakeholders. Proven experience leading or supervising support teams, including coaching, workload planning, and performance monitoring. Ability to work on-site in Qesm El Maadi and coordinate with cross-functional teams in fast-paced environments. Experience with ticketing systems, CRM platforms, and basic data reporting or analysis is an advantage. Bachelor’s degree in Engineering, Computer Science, Information Technology, or a related field, or equivalent practical experience. Background in utilities, smart cities, or energy management solutions is a plus.

Company Description <br>Teleperformance, is a global leader in digital business services with nearly 47 years of experience. In response to the AI era, the company has evolved its brand and operations to remain at the forefront of customer experience and digital transformation. TP combines modern technology with a strong focus on empathy, ensuring intelligent, human-centered solutions for clients worldwide. The organization is committed to innovation, future-readiness, and creating supportive work environments for team members. Joining TP means being part of a dynamic, forward-looking company that values growth and adaptability.<br>Role Description The Technical Support & Sales Representatives role is a full-time, on-site position based in Qesm 1st New Cairo. In this role, team members provide technical support to customers, resolve product and service issues, and guide users through troubleshooting steps. They handle customer inquiries via phone or digital channels, ensuring high levels of customer satisfaction through clear communication and effective problem-solving. Representatives also identify potential sales opportunities, present suitable solutions, and support the closing of sales while adhering to company policies and quality standards. Daily tasks include documenting interactions, following established procedures, collaborating with colleagues and supervisors, and maintaining an excellent level of C1 English communication throughout all customer contacts.<br>Qualifications<br> <br>Strong customer-facing skills, including Customer Support and Customer Satisfaction capabilities. Proficiency in Technical Support and Troubleshooting for software, hardware, or service-related issues. Solid Analytical Skills to diagnose problems, interpret information, and recommend effective solutions. C1 level English proficiency (spoken and written), with clear, professional communication. Ability to work on-site in Qesm 1st New Cairo during night shifts and maintain reliability and punctuality. Comfort with sales-oriented tasks, including identifying customer needs and presenting appropriate offerings. Basic computer literacy and familiarity with CRM or ticketing systems is preferred. Previous experience in technical support, customer service, or sales is an advantage, but motivated graduates are encouraged to apply.

<p>Company Overview Docusign brings agreements to life. More than 1.8 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using the Docusign AI-native IAM platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).</p><h4><b>What you'll do</b></h4><p>The Sr. Technical Support Engineer is a strategic customer advisor and the internal voice for our customer base within a highly technical area of Docusign's Intelligent Agreement Management platform (IAM). The Sr. Technical Support Engineer will both have the accountability and responsibility to deliver on our customers' needs. This role is the technical domain expert between customers and all functions within Docusign to resolve technical support inquiries. Working with resources across Docusign, this role expedites the resolution of complex technical issues to empower customers to achieve the highest value and adoption of our software. This position is an individual contributor role reporting to Technical Support Manager.</p><h4>Responsibility</h4><ul><li>Provide outstanding technical support for the Docusign ecosystem and associated services</li><li>Handle escalated cases of incoming support channels to troubleshoot issues customers face when using Docusign products, including but not limited to API integrations, embedded systems issues, network and security-related impediments, 3rd party integrations, and multi-product workflows, in accordance with team-specific scope</li><li>Own customer issues to engineering interface to resolve technical bugs and influence development roadmap</li><li>Use broad technical product expertise within Docusign ecosystem areas to help customers increase adoption</li><li>Use support tools and resources vital to get the job done, including Salesforce, Jira, Docusign proprietary logging systems, browser developer tools, internal admin console, SQL, and text analysis tooling</li><li>Identify improvements to the product, identify bugs and otherwise determine high-impact opportunities to improve the customer experience</li><li>Promote Docusign products and services to customers and prospective customers via consultative discussion and evaluation of their service and support needs</li><li>Partner with non-delivery teams to identify needs and develop product training</li><li>Collaborate and communicate with cross-functional teams including Product, Engineering, and Account Management to ensure alignment on plans</li><li>Meet and exceed Docusign Customer Support service level goals for areas of Docusign ecosystem expertise</li><li>Serve as an escalation point for eSign Technical Support Team Engineers and Non-eSign aligned TCSMs as needed</li><li>Act as an On-Call escalation contact in a rotation during weekend hours</li></ul><p>Job Designation Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time. Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.</p><p><strong>Desired Candidate Profile</strong></p><h4>What you bring</h4><ul><li>Basic Bachelor of Science degree in a Computer Science, Engineering, or related technical subject area</li><li>5+ years of SaaS network troubleshooting experience in a Technical Support and/or Network Operations Center (NOC) capacity</li><li>Experience with modern markup and programming languages such as XML, JSON</li><li>Experience troubleshooting in a web-based environment including HTTP, JSON, HTML</li><li>Log analysis experience using network tools such as Wireshark, Fiddler, browser developer tools or similar</li><li>Fluent in German and English</li><li>Preferred Self-motivated, goal-oriented, excellent organizational skills and outstanding time management skills</li><li>Knowledge of web services, SDK's, REST and SOAP API's</li><li>Microsoft System Administration work experience</li><li>Docusign organization administration work experience</li><li>Effective communication skills which are a key component of this role, with audiences that include customers, peers, and occasional executive presence</li><li>Ability to maintain composure in critical situations and communicate clearly with both internal and external customers</li><li>Experience troubleshooting embedded signing and sending, as well as Docusign On-demand Signature Service and Docusign Central data replication scenarios</li><li>Expertise with reporting using Salesforce, Excel, and PowerPoint to an executive audience</li><li>Mastery troubleshooting regular expressions, debugging code and/or complex data validation rules</li><li>Domain expertise with web-based applications, web service APIs, monitoring tools (e.g. Dynatrace), and authentication technologies such as SAML, oAuth, SSO and IDP's</li></ul>

About Us:At Hikvision, our vision is to “Empower vision for the security and sustainable growth of the world”. We are committed to explore innovative way to better, perceive and understand the world, and our core values are customer focused, value oriented, integrity and pursuit of excellence. These principles guide our daily actions and foster a culture of innovation, collaboration, inclusivity.<br>Be part of a team that is making a difference.<br>Leadership: Our leaders are not just executives; they are mentors and advocates for professional growth. They are committed to creating a culture where every team member can thrive and contribute to our shared success.<br>Culture: At Hikvision, we pride ourselves on fostering an inclusive and diverse culture where everyone feels valued and respected. Our team is composed of talented individuals from multiple nationalities, bringing together a rich tapestry of perspectives and ideas. This diversity drives our innovation and creativity, making us stronger as we collaborate to achieve our common goals. We believe that when people from different backgrounds come together, we can create something truly extraordinary.<br>Job description<br>Provide technical support and solve technical problems to the client to ensure the smooth implementation of the work. Responsible for the product repair which return from customer Responsible for HIKVISION RMA &Service center operation like spare parts stork management Responsible for HIKVISION authorized RMA system promotion and RMA authorized business Responsible for Project On-site service support Responsible for Customer After-sales & Service satisfied management<br>Job requirements<br>Educational qualification-Graduated from University, relevant electric Engineering background,Years of Experience- 3 + years better Certifications HIKVISION HCSA better Have knowledge about electronic circuit analysis ability Strong logic and a sharp ability to locate technical issues Rich experience in dealing with technical issues. Good command on written and spoken English, experience in making testing reports and feedback would be an advantage<br>Join us:If you are passionate about Information technology and security system and want to work in an environment where you can grow and make an impact, we would love to hear from you.

<p>Job Description</p><p><p><strong>Desired Candidate Profile</strong></p><p>Graduates only</p><p>C1 English level required</p><p>Medical insurance: Up to 200K EGP annually</p><p>Transportation provided</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Lead Sev-1 and Sev-2 incidents from diagnosis through resolution.<br> Ensure incidents and service requests meet agreed SLAs.<br> Analyze recurring incidents and implement permanent fixes.<br> Prepare root cause analysis reports and corrective action plans.<br> Build scripts, automation solutions, and support tools.<br> Monitor aged L2 tickets and drive resolution within three working days.<br> Manage complex support cases and maintain high customer satisfaction.<br> Review negative client feedback and implement improvement actions.<br> Lead technical projects across multiple workstreams.<br> Train and coach L1 and L2 support engineers.<br> Supervise service quality and support client improvement plans.<br> Maintain technical documentation and knowledge base articles.<br> Record billable and non-billable work through the service management platform.<br> Build trusted relationships with clients and internal stakeholders.<br> A culture of growth: Many of our leaders started in junior roles — we believe in investing in our people and growing talent from within.<br> Continuous feedback: We don’t wait for annual reviews — we believe in real-time coaching and development.<br> Supportive &amp; collaborative vibes: We're all about learning together, cheering each other on, and diving into challenges as a team.<br> A space for every personality: Love socializing?<br> You’ll thrive in our lively environment where conversation and connection are key.<br> Prefer quiet focus?<br> We’ve got dedicated Focus Rooms perfect for deep work.<br> Flexible work options: Enjoy up to 6 Work from Home days per month — balance that works for you.<br> Technical Requirements Advanced troubleshooting of Windows 10 and Windows 11 environments.<br> Strong knowledge of Windows Server administration.<br> Hands-on experience with Active Directory, Group Policy, DNS, and DHCP.<br> Experience administering Microsoft 365, Exchange Online, Microsoft Teams, SharePoint, and OneDrive.<br> Knowledge of Microsoft Entra ID, identity management, access controls, and multifactor authentication.<br> Experience with Microsoft Intune, endpoint management, security policies, and device compliance.<br> Strong understanding of TCP/IP, VLANs, routing, switching, Wi-Fi, and VPN technologies.<br> Experience managing firewalls, endpoint protection, security patches, and antivirus or EDR solutions.<br> Knowledge of server virtualization platforms such as Hyper-V or VMware.<br> Experience with backup, recovery, and disaster recovery processes.<br> Ability to perform backup restoration tests and verify recovery readiness.<br> Experience with Azure services and hybrid infrastructure environments.<br> Hands-on experience with monitoring and remote support tools.<br> Experience using HaloPSA or another ITSM or PSA platform.<br> Strong PowerShell scripting skills for task automation and system administration.<br> Knowledge of ITIL incident, problem, change, and service request management practices.<br> Ability to produce network diagrams, technical documentation, RCA reports, and implementation plans.<br> Working knowledge of VoIP systems such as 3CX is preferred.<br> Exposure to Linux administration, cloud platforms, or cybersecurity operations is an advantage.<br> Professional Requirements Bachelor’s degree in Computer Science, Information Technology, or a related field.<br> Eight or more years of experience in technical support, IT infrastructure, or managed services.<br> Experience working in an MSP environment and supporting multiple clients.<br> Experience leading critical incidents and technical escalation cases.<br> Experience coaching or supervising technical support teams.<br> Proven technical project delivery experience.<br> Strong client and stakeholder management skills.<br> Arabic communication skills and English proficiency suitable for client meetings and technical documentation.<br> Ability to manage multiple priorities and make decisions during service disruptions.<br> Certifications At least one relevant professional certification is required.<br> ITIL 4 Foundation or higher.<br> Microsoft 365 Certified Administrator Expert.<br> Microsoft Certified Azure Administrator Associate.<br> Microsoft Certified Windows Server Hybrid Administrator Associate.<br> Microsoft Certified Endpoint Administrator Associate.<br> Microsoft Certified Identity and Access Administrator Associate.<br> Cisco Certified Network Associate.<br> CompTIA Network+ or Security+.<br> A current Fortinet, Sophos, or equivalent firewall certification.<br> 3CX certification is preferred.<br></span> </div>

Company Description ETISAL International Group is one of the leading Business Process Outsourcing (BPO) companies in the Middle and Far East, with a strong focus on customer-centric services. The company designs customized outsourcing solutions that help organizations focus on their core business while improving service to their own customers. ETISAL International combines global coverage, cultural understanding, and industry best practices to deliver high-value, innovative BPO services. The organization places strong emphasis on quality, human capital, advanced technologies, and transparent, flexible operations. Its teams are driven by integrity, passion to serve, and a commitment to consistently exceed client expectations.<br>Role Description The English Technical Support role is a full-time, on-site position based in Cairo, working a fixed morning shift. In this role, the team member will provide technical support in English to customers, handling inquiries, troubleshooting issues, and guiding users through solutions via phone, email, or chat. Responsibilities include documenting cases accurately, escalating complex problems to the appropriate teams, and following established procedures to ensure timely resolution. The role involves maintaining clear and professional communication, contributing to knowledge bases, and supporting continuous improvement of support processes. Collaboration with colleagues and adherence to company quality and performance standards are expected on a daily basis.<br>Qualifications<br><br> Huawei English Technical Support Agents<br>• Outbound Follow Up <br><br>Requirements:<br>▪️ Graduates Technical graduates are preferred<br>▪️ English Level: B2<br><br>Details:<br>▪️ Salary: 12500 up to 15000<br>▪️ Fixed Shift: 9 AM – 6 PM<br>▪️ 2 Days Off (Rotational)<br>▪️ Social & Medical Insurance<br>▪️ Paid Training<br>▪️ Location: Maadi