Assistance Services Coordinator


A Company based in Smart Village, 6th of October is currently expanding its assistance coordination center and looking to hire young, dynamic, individuals who can

Job Description

  • Coordinate services for customers who have encountered non-medical travel emergencies (ex: assist with replacements of travel documents like passports, lost luggage etc.)
  • Coordinate concierge services in accordance with customer's service benefit, booking arrangements as requested.
  • Initiate cases for customers experiencing medical emergencies while traveling away from home.
  • Collaborate with and assist supporting all parties to ensure the customer receives the highest level of service during a time of need.
  • Manage incoming emails to the Assistance Department following a defined procedure.
  • Provide backup support to the case management process as required to meet overall demand.
  • Escalate customer concerns/issues to Sr. Assistance Coordinator and/or Team Leader for resolution if all other means of satisfying the customer have been exhausted.
  • Provide language support for International travelers both written and oral (may require fluency in a second language.)
  • May perform other duties as assigned.

Excellent command of English, Arabic and a third language.Completed Bachelors degreeFluency in English is a MUST.Good working knowledge of Windows.Problem solving, multi-tasking, time management and organizational skills.Professional verbal and written communication skills.Professional and outgoing demeanor.Willingness to work flexible hoursExcellent problem-solving skills.Shift based ( Night shift is a must )
تاريخ النشر: ٢٥ مارس ٢٠٢٣
الناشر: Wuzzuf .com
تاريخ النشر: ٢٥ مارس ٢٠٢٣
الناشر: Wuzzuf .com