Quality Assurance Specialist (Call Center)

  • Monitor inbound & Outbound calls and evaluate agents performance concerning the quality of service offered through all channels.
  • Provide clear insight into performance drivers and the levers which impact performance.
  • Give recommendations for process improvements based on the customer experience and feedback.
  • Design quality rules and guidelines to achieve the highest performances with team managers.
  • Compile and track performance for teams and individual level.


Job Requirements High school diploma, general education degree or equivalent.Comfortable using computers.Fluency in English is a MUST Keywords: Call Center English Quality Quality Assurance
تاريخ النشر: ١ نوفمبر ٢٠٢٠
الناشر: Wuzzuf .com
تاريخ النشر: ١ نوفمبر ٢٠٢٠
الناشر: Wuzzuf .com