Service Delivery Engineer 2
إعلان موثق ( إقرأ التعليمات)
|المكان||مصر - – Cairo|
PRINCIPAL DUTIES AND RESPONSIBILITIES
- Design and development of technical content defined in the Statement of Work.
- Designs DELL EMC solutions.
- Prepares technical architectural and implementation design documents and works with internal team and customers to develop the Implementation plan.
- Helps to identify and leverage DELL EMC and Partner Resources in order to satisfy the technical needs and objectives of the implementation.
- Contributes to the development of strategies, policies and best practices through participation in management meetings and other direct contributions. Develops and cultivates strong customer relationships ensuring a ''Customers for Life'' relationship.
- Adheres to proper escalation and change control procedures, Prepares, maintains and submits activity/progress reports and time recording/management reports in accordance with published procedures.
- Stays current on technical specifications for hardware/software requirements of DELL EMC and industry products and solutions through professional associations, trade journals, networking, and associated training and seminars.
- Supports the installation, customization, and integration of the solution.
- Participates, as needed, as a technical expert in the pre-sales qualification and is responsible for the delivery of the technical architectural design, strategies and plans that will be a delivered in the engagement.
- May be responsible for the creation of proposals that address current and evolving client requirements.
- May be responsible for the creation of proposals that address current and evolving client requirements. Participates in requirements gathering for project engagements.
- Leads project quality assurance activities, including performing technical QA reviews on components for a team and performing QA reviews of code documentation.
- Comfortable to travel, on short notice.
- Strong understanding of disciplined IT infrastructure operational methodologies (processes and procedures, availability management, change management, capacity and performance management, life cycle and maintenance strategies, problem identification, issues correlation, root cause analysis, gap analysis, assessments, remediation planning) is required in this role to drive maximum value.
- Fluency in English.
- Fluency in French.
- Proficiency in hardware, software and/or operating systems environments
- Has a previous experience with implementation/support of IT projects related to infrastructure solutions with experiences in technical architecture, research, design and implementation.
- Hands on experience with Dell EMC and/or Vendor backup technologies.
- Knowledge of MS Exchange, SharePoint and MS SQL.
- Hands on Experience on one or more of the following products:
- Data Domain
- An understanding of Performance analysis concepts and methodologies
- Has an experience leading and driving collaboration amongst multiple operational teams and project teams to produce desired outcomes.
- Excellent interpersonal and communications skills and the ability to build key relationships with stakeholders, up to and including Manager and Director Levels.
- Has an experience in working effectively in an unstructured and largely self-directed work environment with minimal supervision.
- Has an experience to engage in discussions about technical subjects and confidently deliver technical presentation to a wide array of audiences with both technical and non-technical backgrounds.
- Proven experience to work in a high pressure environment with multiple tasks, changing priorities, and changing resources.
- Experience working autonomously and prioritizing multiple competing priorities.
- DELL EMC Certification in one or more products related to backup and recovery technologies (DPS).
- Can travel up to 100%
- Pre-sales / consultancy experience
- Experience with virtualization technologies
- Enterprise Class Storage Area Networking experience (FiberChannel Directors and Switches, zoning,multipathing etc)
- SAN switches: Zone Management, port/component health on one or more of the following switches Cisco, McData or Brocade.
- Knowledge of Linux, and/or UNIX system administration concepts including network administration (NTFS/CIFS/NFS).
- Can influence others to achieve results.