Jobs in Tourism Sector in Egypt

Company Description<br>ATCP Consulting brings together a passion for culinary excellence and extensive industry expertise to guide restaurants, hotels, and individuals. With a focus on designing exceptional culinary environments, ATCP Consulting ensures a seamless blend of functionality and style tailored to each client’s needs. Our dedication to innovative and practical solutions creates lasting value and enhances the operational efficiency of kitchens and food service spaces.<br>Role Description<br>This is a part-time or hybrid role based in New Cairo with the flexibility to work partly from home. As part of the CAD Drawings Design team, you will focus on creating concept designs, developing and drafting technical and detailed drawings for kitchen and food service space areas . Key responsibilities include adhering to CAD standards, collaborating with the team to refine designs, and supporting the Food & Beverage designs for all kinds of hospitality sectors. Includes Hotel kitchen & Laundries, other FB areas , Bakeries, Cafe , catering & Banquting, etc...<br>Qualifications<br>Proficiency in CAD Standards and Computer-Aided Design (CAD) software Strong skills in Technical Drawing and the development of detailed design documents Familiarity with Food & Beverage equipment technical details & MEP Experience with creating, editing, and organizing detailed drawings Excellent collaboration and communication skills to work in a hybrid environment Attention to detail and commitment to high-quality design standards & Hotel operators standard Background in architecture, engineering, design, or a related field is an advantage

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>Job Description:</strong><br><strong>General Accountant (Tourism Industry)</strong><br><strong>Job Summary</strong><br>We are seeking a highly motivated and detail-oriented General Accountant with solid experience in the tourism industry. The ideal candidate will be responsible for managing daily accounting operations, maintaining accurate financial records, preparing financial reports, and ensuring compliance with accounting standards and company policies.<br><strong>Job Location</strong><br>Maadi, Cairo (Near Maadi Metro Station)<br><strong>Employment Type</strong><br>Full-Time<br><strong>Working Hours</strong><br><ul><li>9:00 AM - 6:00 PM<br>OR</li><li>10:00 AM - 7:00 PM</li></ul><br><strong>Days Off</strong><br>Friday &amp; Saturday<br><strong>Work Mode</strong><br>On-site<br><strong>Key Responsibilities</strong><br><ul><li>Prepare and record daily accounting transactions.</li><li>Manage accounts payable and accounts receivable activities.</li><li>Perform bank reconciliations and monitor banking transactions.</li><li>Prepare periodic financial reports and account reconciliations.</li><li>Assist in preparing financial statements and tax-related documentation.</li><li>Follow up on invoices, collections, and supplier payments.</li><li>Maintain accurate financial records and supporting documentation.</li><li>Ensure compliance with accounting principles, company policies, and regulatory requirements.</li><li>Support month-end and year-end closing processes.</li><li>Coordinate with internal departments and external parties when needed.</li></ul><br><strong>Qualifications &amp; Requirements</strong><br><ul><li>Bachelor's degree in Accounting, Finance, or a related field.</li><li>4-5 years of accounting experience.</li><li>Previous experience within the tourism industry is mandatory.</li><li>Previous experience in an accounting firm is highly preferred.</li><li>Strong knowledge of accounting principles and financial reporting.</li><li>Good understanding of taxation and financial compliance requirements.</li><li>Excellent attention to detail and analytical skills.</li><li>Strong communication and organizational skills.</li><li>Ability to work effectively in a fast-paced environment.</li></ul><br><strong>Preferred Candidate Profile</strong><br><ul><li>Male.</li><li>Age range: 25-30 years.</li><li>Ready to join as soon as possible.</li></ul><br><strong>Offer </strong><br><ul><li>Social Insurance.</li><li>Medical Insurance.</li><li>Professional and dynamic work environment.</li><li>Career growth and development opportunities.</li></ul><br><strong>Required Skills:</strong><br>• Support<br>• Development<br>• Accounts Receivable<br>• Accounts Payable<br>• Operations<br>• Regulatory Requirements<br>• Compliance<br>• Tourism<br>• Organizational Skills<br>• Financial Statements<br>• Analytical Skills<br>• Financial Reporting<br>• Attention To Detail<br>• Banking<br>• Insurance<br>• Payments<br>• Records<br>• Accounting<br>• Finance<br>• Documentation<br>• Communication<br> </div>

<p>Sutherland is seeking an air travel industry-savvy Team Manager to join one of our growing travel programs in Cairo . The Team Manager will have a passion for air travel along with working knowledge of airline products and GDS tools while leading a team to ensure the highest level of customer experience.</p><p>As a Team Manager, you'll lead a team of air travel sales/destination expert representatives, ensuring they carry out the following activities with white glove service while meeting and exceeding sales targets:</p><ul><li>Consultative Air Sales - ensure every air request, especially the large, complex, or high-value ones as a sales conversation, not just a booking to fulfill.</li><li>Itinerary Crafting - research, build, and propose air itineraries that are accurately priced, aligned with Client needs, and optimized for value on the same day they're requested.</li><li>Booking Integrity - issue tickets and complete quality control with the accuracy Clients and the business depend on fare, ticket, invoice, seats, and special requests, checked every time.</li><li>Disruption Resilience - monitor airline schedule changes, judge their real impact on the Client's trip, and resolve them calmly, quickly, and without disrupting the tour.</li><li>Seamless Partnership - work with Destination Experts and clients so the air experience feels like one seamless trip - not a separate booking bolted onto the tour</li><li>Responsive Communication - manage every channel - phone, Teams, e-mail, CRM with the responsiveness and clarity Clients and colleagues can count on, especially when something is urgent</li><li>Systems &amp; Ownership - keep bookings, files, and systems airtight - taking ownership of your files and your teammates' - to prevent anything from falling through the cracks.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>2+ years of Team Leadership experience within the air travel industry (luxury travel sales preferred)</p><p>GDS tools experience is a must (Sabre preferred)</p><p>Ability to coach, monitor and develop a team of sales professionals within this niche industry</p><p>Deep passion for travel and strong destination expert knowledge</p><p>Polished, articulate communicator with emotional intelligence and active listening skills</p><p>Strong organization and high attention to detail to manage multiple call types journeys simultaneously</p><p>Self-motivation</p><p>Comfortable in a dynamic, fast-paced, collaborative environment</p>

<p>Job Description</p><p>Sutherland is seeking an air travel industry-savvy Team Manager to join one of our growing travel programs in Cairo . The Team Manager will have a passion for air travel along with working knowledge of airline products and GDS tools while leading a team to ensure the highest level of customer experience. As a Team Manager, you'll lead a team of air travel sales/destination expert representatives, ensuring they carry out the following activities with white glove service while meeting and exceeding sales targets:</p><p>Consultative Air Sales - ensure every air request, especially the large, complex, or high-value ones as a sales conversation, not just a booking to fulfill.</p><p>Itinerary Crafting - research, build, and propose air itineraries that are accurately priced, aligned with Client needs, and optimized for value on the same day they're requested.</p><p>Booking Integrity - issue tickets and complete quality control with the accuracy Clients and the business depend on fare, ticket, invoice, seats, and special requests, checked every time.</p><p>Disruption Resilience - monitor airline schedule changes, judge their real impact on the Client's trip, and resolve them calmly, quickly, and without disrupting the tour.</p><p>Seamless Partnership - work with Destination Experts and clients so the air experience feels like one seamless trip - not a separate booking bolted onto the tour</p><p>Responsive Communication - manage every channel - phone, Teams, e-mail, CRM with the responsiveness and clarity Clients and colleagues can count on, especially when something is urgent</p><p>Systems &amp; Ownership - keep bookings, files, and systems airtight - taking ownership of your files and your teammates' - to prevent anything from falling through the cracks.</p><p><strong>Desired Candidate Profile</strong></p><p>What You ll Need:</p><ul><li>2+ years of Team Leadership experience within the air travel industry (luxury travel sales preferred)</li><li>GDS tools experience is a must (Sabre/Amadeus/ADX)</li><li>Ability to coach, monitor and develop a team of sales professionals within this niche industry</li><li>Deep passion for travel and strong destination expert knowledge</li><li>Polished, articulate communicator with emotional intelligence and active listening skills</li><li>Strong organization and high attention to detail to manage multiple call types journeys simultaneously</li><li>Self-motivation</li><li>Comfortable in a dynamic, fast-paced, collaborative environment</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>SCOPE: Sales person managing Leisure, Corporate or Group accounts within the Sales &amp; Marketing department and possibly working with local and international travel agents/ tour operators, conference-meeting-incentive organizers/DMC for individual and group bookings. Responsible for managing their assigned group of agencies and following up to materialize the budgeted revenues of group &amp; travel trade segments through existing clientele and key prospects. Assisting to and cooperating with the Director of Sales / Director of Sales &amp; Marketing in reaching the targeted goals as defined in the Sales &amp; Marketing Plan.</p><p>OVERALL OBJECTIVES The job of Sales Executive is executed satisfactorily when: The Hotel achieves its Financial Objectives. The Sales team that the person works with achieves their Revenue Objectives. The person achieves their Personal Objectives.</p><p>MAIN RESPONSIBILITIES Assist the Director of Groups and Events in the Management of the Department especially in the absence of the Director of Groups and Events. Attend meetings and client events in the absence of and / or instead of the Director of Groups and Events. Direct receipt, qualification and coordination of event &amp; group requests (incl. leads, RFPs, etc.) defined by her/his direct supervisor. Handle requests according to the relevant standards within a maximum of five (business) hours of its receipt. Apply the Kempinski MICE SOP s from Group Enquiry to Contracting. Ensure the ideal and most effective utilization of the Meeting and Conference Rooms. Carry out site inspections with potential MICE clients in coordination with the Field Sales department. Realize up sell possibilities to meet and surpass Group &amp; Event budget goals. Thoroughly input, supervise and maintain the requests in the Opera S&amp;C System according to the data input standards. Create activities to ensure ongoing maintenance of bookings. Generate proper proposals and contracts. Follow up on sent out proposals within 24 hours (1 working day) to ensure the client has received the information and to clarify possible questions and issues. Handle the enquiries until conversion to definite bookings including negotiation, contracting, and site inspection before handing over to the Event Manager (or to the Groups &amp; Events Coordinator). Ensure a proper handover of the converted business to the Event Manager / Groups &amp; Events Coordinator with all relevant information forwarded. Introduce the Event Manager / Groups &amp; Events Coordinator to the client. Conduct Exit Interviews with important customer after their event asking for future business. Cross-sell to other hotels within the Kempinski Group (and GHA). Regular competition checks. Review monthly results and forecasts to recommend and execute activities required to ensure the hotel increases the market share and maximizes its revenue. Properly maintain LOS/CAN and UNC business. Further administrative tasks and other possible assigned duties. Perform any other duties as assigned to them by management.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>University Degree or Hotel Apprenticeship.</li><li>Minimum one (1) year experience in a Sales position, preferably in a 5 star hotel.</li><li>Ability to work and communicate in a multinational environment: Local language excellent oral and written skills (as applicable) English excellent oral and written skills Additional language - beneficial</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>SCOPE: Sales person managing Leisure, Corporate or Group accounts within the Sales &amp; Marketing department and possibly working with local and international travel agents/ tour operators, conference-meeting-incentive organizers/DMC for individual and group bookings. Responsible for managing their assigned group of agencies and following up to materialize the budgeted revenues of group &amp; travel trade segments through existing clientele and key prospects. Assisting to and cooperating with the Director of Sales / Director of Sales &amp; Marketing in reaching the targeted goals as defined in the Sales &amp; Marketing Plan.</p><p>OVERALL OBJECTIVES The job of Sales Executive is executed satisfactorily when:</p><ul><li>The Hotel achieves its Financial Objectives.</li><li>The Sales team that the person works with achieves their Revenue Objectives.</li><li>The person achieves their Personal Objectives.</li></ul><p>MAIN RESPONSIBILITIES</p><ul><li>Assist the Director of Groups and Events in the Management of the Department especially in the absence of the Director of Groups and Events.</li><li>Attend meetings and client events in the absence of and / or instead of the Director of Groups and Events.</li><li>Direct receipt, qualification and coordination of event &amp; group requests (incl. leads, RFPs, etc.) defined by her/his direct supervisor.</li><li>Handle requests according to the relevant standards within a maximum of five (business) hours of its receipt.</li><li>Apply the Kempinski MICE SOP s from Group Enquiry to Contracting.</li><li>Ensure the ideal and most effective utilization of the Meeting and Conference Rooms.</li><li>Carry out site inspections with potential MICE clients in coordination with the Field Sales department.</li><li>Realize up sell possibilities to meet and surpass Group &amp; Event budget goals.</li><li>Thoroughly input, supervise and maintain the requests in the Opera S&amp;C System according to the data input standards.</li><li>Create activities to ensure ongoing maintenance of bookings.</li><li>Generate proper proposals and contracts.</li><li>Follow up on sent out proposals within 24 hours (1 working day) to ensure the client has received the information and to clarify possible questions and issues.</li><li>Handle the enquiries until conversion to definite bookings including negotiation, contracting, and site inspection before handing over to the Event Manager (or to the Groups &amp; Events Coordinator).</li><li>Ensure a proper handover of the converted business to the Event Manager / Groups &amp; Events Coordinator with all relevant information forwarded.</li><li>Introduce the Event Manager / Groups &amp; Events Coordinator to the client.</li><li>Conduct Exit Interviews with important customer after their event asking for future business.</li><li>Cross-sell to other hotels within the Kempinski Group (and GHA).</li><li>Regular competition checks.</li><li>Review monthly results and forecasts to recommend and execute activities required to ensure the hotel increases the market share and maximizes its revenue.</li><li>Properly maintain LOS/CAN and UNC business.</li><li>Further administrative tasks and other possible assigned duties.</li><li>Perform any other duties as assigned to them by management.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>University Degree or Hotel Apprenticeship.</li><li>Minimum one (1) year experience in a Sales position, preferably in a 5 star hotel.</li><li>Ability to work and communicate in a multinational environment: Local language excellent oral and written skills (as applicable) English excellent oral and written skills</li><li>Additional language - beneficial</li></ul><p></p></section>

Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.<br><br>For Enterprises, these are key factors of success. For us, they're our core expertise.<br><br>We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering - the foundation that powers rapid innovation and scalable business transformation.<br><br>We've created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as-a-service" model.<br><br>For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don't just enable change - we engineer digital outcomes.<br><br>Sutherland<br><br>Digital Outcomes.<br><br>Job Description<br><br>Sutherland is seeking an air travel industry-savvy Quality Analyst to join one of our growing travel programs in Cairo. The Quality Analyst will have a passion for air travel along with working knowledge of airline products and GDS tools while ensuring the highest level of customer experience.<br><br>From a Quality/Customer Experience perspective you will monitor, report and provide feedback on the following activities performed by the consultative sales/destination expert representatives:<br><br>Consultative Air Sales - ensure every air request, especially the large, complex, or high-value ones as a sales conversation, not just a booking to fulfill. Itinerary Crafting - research, build, and propose air itineraries that are accurately priced, aligned with Client needs, and optimized for value — on the same day they're requested. Booking Integrity - issue tickets and complete quality control with the accuracy Clients and the business depend on — fare, ticket, invoice, seats, and special requests, checked every time. Disruption Resilience - monitor airline schedule changes, judge their real impact on the Client's trip, and resolve them calmly, quickly, and without disrupting the tour. Seamless Partnership - work with Destination Experts and clients so the air experience feels like one seamless trip - not a separate booking bolted onto the tour Responsive Communication - manage every channel - phone, Teams, e-mail, CRM with the responsiveness and clarity Clients and colleagues can count on, especially when something is urgent Systems & Ownership - keep bookings, files, and systems airtight - taking ownership of your files and your teammates' - to prevent anything from falling through the cracks. <br><br>Qualifications<br><br>What You’ll Need:<br><br>1-2+ years of Quality Analyst/Customer Experience monitoring experience within the air travel industry (luxury travel sales preferred) GDS tools experience (Sabre/Amadeus/ADX) Deep passion for travel and strong destination expert knowledge Polished, articulate communicator with emotional intelligence and active listening skills Strong organization and high attention to detail to manage multiple call types journeys simultaneously Self-motivated Comfortable in a dynamic, fast-paced, collaborative environment<br><br>Additional Information<br><br>All your information will be kept confidential according to EEO guidelines.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are currently seeking for passionate and dynamic Kitchen professionals who pride themselves on their ability to deliver extraordinary levels of service and provide creative solutions.<br><br>As an Executive Chef you are responsible for the smooth operation of the entire kitchen operation, food production and all other related sections and your role will include key responsibilities such as:<br><br>• Monitor all duty schedules in the kitchen operation and review and correct the appearance (condition of uniforms) and grooming of all assigned employees<br>• Conduct regularly presentations of new novelties, etc. to stay in line with operational trends<br>• Evaluate the performance of the assigned team and initiate promotions<br>• Responsible for the timely kitchen preparations for all meal services in the outlets and banquet activities in line with the stipulated opening hours<br>• Frequently tour through all Kitchens, Stores and other food production facilities ensuring the highest possible hygiene and maintenance standards<br>• Frequently tour of the dining outlets and related areas to assure the well being of all guests by maintaining a close friendly contact<br>• Drive together with the Director of Food &amp; Beverage / Food &amp; Beverage Manager all extracurricular events in the outlets as per the annual promotions calendar and develop food promotions if the situation requires<br>• Control the food cost by reviewing and approving all store requisitions and direct purchases and minimize wastage<br>• Ensure HACCP standards are implemented and follow the appropriate hygiene standards as per Municipality requirements at all times</p> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 5+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Certification / diploma </div> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>POSITION SUMMARY Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Recognize opportunities to up-sell the customer and sell enhancements to create a better Marriott experience or event. Encourage guests or callers to purchase or schedule preview package sales/tours. Explain details and requirements related to attending a sales presentation to potential owners. Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for a Marriott vacation club property. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets). Answer guest questions about property facilities/services. Receive, record, and relay messages accurately, completely, and legibly. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education: High school diploma or GED equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None</p><p></p></section>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p> <br> <h4>Job description</h4> <p>We are seeking an experienced and strategic Cluster Commercial Director to lead our commercial operations across the Red Sea region, based in Hurghada, Egypt. In this pivotal role, you will be responsible for driving commercial excellence, revenue growth, and operational performance across our cluster portfolio. The successful candidate will demonstrate exceptional leadership capabilities, commercial acumen, and a proven ability to deliver results in a dynamic, competitive market environment.</p> <ul> <li>Develop and implement comprehensive commercial strategies to drive revenue growth and market share expansion across the cluster</li> <li>Lead, mentor, and manage high-performing commercial teams, fostering a culture of excellence, accountability, and continuous improvement</li> <li>Manage cluster P&L responsibilities, including budgeting, forecasting, and financial performance monitoring to ensure profitability targets are achieved</li> <li>Identify and capitalise on commercial opportunities through market analysis, competitive intelligence, and strategic partnerships</li> <li>Build and maintain strong relationships with key stakeholders, including partners, suppliers, and internal leadership teams</li> <li>Oversee pricing strategies, revenue optimisation, and commercial negotiations to maximise profitability</li> <li>Monitor market trends, competitor activities, and customer behaviour to inform strategic decision-making</li> <li>Ensure alignment of commercial objectives with organisational goals and corporate standards</li> <li>Drive operational excellence and efficiency improvements across all commercial functions</li> <li>Conduct regular performance reviews and provide coaching to support team development and career progression</li> </ul> <br> <h4>Qualifications</h4> <p><strong>Required skills & experience:</strong></p> <ul> <li>Minimum 7 years of commercial or sales leadership experience, with at least 3 years in a cluster or multi-unit management capacity</li> <li>Proven expertise in P&L management, financial forecasting, and budget administration</li> <li>Demonstrated success in developing and executing commercial strategies that deliver measurable revenue growth</li> <li>Strong people management and team leadership capabilities with experience building and motivating high-performing teams</li> <li>Excellent negotiation and stakeholder management skills</li> <li>Strategic thinking with the ability to balance short-term objectives with long-term vision</li> <li>Strong analytical and problem-solving abilities with commercial acumen</li> <li>Proficiency in data analysis and performance metrics interpretation</li> </ul> <p><strong>Desirable skills & experience:</strong></p> <ul> <li>Experience within the hospitality, tourism, or leisure sectors</li> <li>Knowledge of the Egyptian market dynamics and Red Sea region business landscape</li> <li>Exposure to international brand management or multi-national organisations</li> <li>Experience with digital transformation and technology-enabled commercial solutions</li> <li>Track record of successful team expansion and organisational development</li> <li>Familiarity with revenue management systems and commercial software platforms</li> </ul></p><p></p>

<p><h4>Job summary<\/h4>\n<p>Manages the daily functions of the department to ensure protection of property assets, employees, guests and property. Maintains logs, certifications and documents required by law and standard operating procedures. Trains staff in established emergency procedures and implements accident and fire prevention procedures. Position focuses on ensuring guest and employee satisfaction while achieving the operating budget.<\/p>\n\n<h4>Candidate profile<\/h4>\n<h4>Education and experience<\/h4>\n<ul>\n<li>High school diploma or GED; 4 years experience in the security\/loss prevention or related professional area. OR<\/li>\n<li>2-year degree from an accredited university in criminal justice or related major; 2 years experience in the security\/loss prevention or related professional area.<\/li>\n<\/ul>\n\n<h4>Core work activities<\/h4>\n<h4>Managing security\/loss prevention operations<\/h4>\n<ul>\n<li>Assists the director of engineering in administering fire prevention programs and emergency preparedness.<\/li>\n<li>Conducts hazard and risk assessments at the property to include quarterly OSHA\/SAFETY audits, incident tracking, and the hazard abatement process.<\/li>\n<li>Develops detailed \"shut down\" procedures for the property to ensure that all areas are secured at the appropriate times.<\/li>\n<li>Comply with applicable laws and safety regulations.<\/li>\n<li>Follow proper key control guidelines in loss prevention and in the property.<\/li>\n<li>Develop a monthly checklist for all CCTV equipment, alarmed doors, and duress alarms to ensure that they are fully functional.<\/li>\n<li>Incorporate into patrols, which encompass all areas of the property's interior and exterior, an inspection tour of recording system.<\/li>\n<li>Follow Duty of Care process for the protection of guests and employees.<\/li>\n<li>Follows up on all unusual activities in and around the property that would impair the well being of guests and employees.<\/li>\n<li>Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.<\/li>\n<li>Implements action plans to monitor and control risk.<\/li>\n<li>Monitors all unusual activities in and around the property that would impair the well being of guests and employees.<\/li>\n<li>Oversees all loss prevention operations to include but not limited to patrol process, emergency response, investigations (initial & follow up) for all guest and employee related incidents, shipping and receiving process (makes recommendations for improvement), electronic key system and manager on duties responsibilities.<\/li>\n<li>Oversees and guides the efforts of the Accident Prevention Committee.<\/li>\n<li>Oversees first aid program for guests and employees.<\/li>\n<li>Oversees the claims process and protects company assets by closely monitoring the General Liability and Worker's Compensation cases.<\/li>\n<li>Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.<\/li>\n<li>Emphasizes teamwork, close working relationships with other departments and assertive hospitality to serve as a deterrent to crime.<\/li>\n<li>Encourages and builds mutual trust, respect, and cooperation among team members.<\/li>\n<li>Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.<\/li>\n<li>Serves as a role model to demonstrate appropriate behaviors.<\/li>\n<li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial\/business decision making; demonstrates honesty\/integrity; leads by example.<\/li>\n<\/ul>\n\n<h4>Ensuring exceptional customer service<\/h4>\n<ul>\n<li>Meet quality standards and customer expectations on a daily basis.<\/li>\n<li>Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.<\/li>\n<li>Inspects and critiques the performance of the loss prevention department to establish and maintain a high level of professionalism and customer service.<\/li>\n<li>Provides services that are above and beyond for customer satisfaction and retention.<\/li>\n<\/ul>\n\n<h4>Additional responsibilities<\/h4>\n<ul>\n<li>Analyzes information and evaluating results to choose the best solution and solve problems.<\/li>\n<li>Develops liaison with local law enforcement and emergency services.<\/li>\n<li>Informs and\/or updates the executives and peers on relevant information in a timely manner.<\/li>\n<li>Provides information to supervisors and co-workers by telephone, in written form, or in person.<\/li>\n<\/ul>\n\n<p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<\/p>\n\n<p>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of \"Wonderful Hospitality. Always.\" by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that\u2019s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.<\/p>\n\n<p>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you\u2019re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand\u2019s namesake and company founder, J. Willard Marriott. Our hotels offer a work experience unlike any other, where you\u2019ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates<\/p><p><\/p>

<p>growing travel company at gulf market in Giza&nbsp;</p><p>Looking for a reservation manager&nbsp;&nbsp;</p><p>3years Experience</p><p>Good command of Amadeus</p><p>Galileo's knowledge if available</p><p>good knowledge of online hotel reservation system and, DMC, and packages&nbsp;</p><p>&nbsp;</p><p><strong>What we offer&nbsp;</strong></p><p>Good salary&nbsp; + Commission (Based on experience )</p><p>Career growth opportunities</p><p>Flexible shifts</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>SCOPE</strong><br>The incumbent in this position is responsible for welcoming the guests and members to the Health Club and providing them with assistance during their visit in order to meet or exceed their expectations whilst adhering to service standards.<br><br>The job of <strong>Spa Receptionist</strong> is executed satisfactorily when:<br><ul><li>Hygiene standards are strictly monitored and followed.</li><li>Quality audit results are 85% and above.</li><li>When all the Spa guests are 100% satisfied with the Spa services.</li><li>Receptionist is the first and last impression of the spa, therefore must be very professional and create an experience for the guests.</li><li>Greets all visitors to the Spa and Wellness Centre in a warm and sincere manner, invites them to sign the consultation form.</li><li>Provides them with assistance such as lockers, towels, bathrobes or information concerning our services and facilities in a prompt and efficient manner.</li><li>For visitors interested in a membership at the Wellness Centre, promotes the services by providing information and offering a tour of our facilities. Assists new members in filling out the membership application form correctly. And indorse to the team.</li><li>Handles all Spa cashier transactions such as Retail, daily Spa revenue or any other fees from guests then issues a receipt.&nbsp;</li><li>Targets must be reached, a direct responsibility for revenue via upselling, bookings and retail is one of the main focus points.</li><li>At the end of the shift balances the cash register.</li><li>Receives all incoming telephone calls to the Spa according to the hotel standards, provides/receives information, takes appropriate actions such as booking or refers the matter to the relevant persons to handle. &nbsp;</li><li>Liaises with&nbsp; therapists in case of bookings and / or cancellations from members / guests.</li><li>Upon visitor’s departure from the Spa and Wellness Centre, thanks them for their visit and invites them to return.</li><li>Daily, Weekly and Monthly reports to be completed with details.</li><li>Makes handover report written and verbal if possible for the receptionist on the next shift.&nbsp; Before each shift reads handover report.</li></ul> </div>

<p><h4>Company description</h4> <p>The Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.</p> <p>By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.</p> <p>You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!</p> <p>You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.</p> <p>Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.</p> <h4>Job description</h4> <p>Check guests in and out of the hotel with warm and engaging service.</p> <p>Sophisticated communication skills, both written and verbal.</p> <p>Focus attention on guest needs, remaining calm and courteous at all times.</p> <p>Take responsibility for any guest inquiries and problem solve to resolve any guest issues.</p> <p>Must possess a professional presentation.</p> <p>Must be flexible in terms of working hours, including overnights.</p> <p>Handle cash effectively and accurately.</p> <p>Be fully versed and competent in all aspects of front office operations and provide the highest levels of professional, prompt and discreet guest service.</p> <p>Promote and recommend the use of the hotel outlets and the spa.</p> <p>Assist in the coordination and blocking of rooms for incoming group and tour arrivals.</p> <p>Other duties as assigned.</p> <h4>Qualifications</h4> <ul> <li>Previous customer service experience, preferably in a hotel environment.</li> <li>An energetic, team-focused, and can-do attitude individual.</li> <li>Ability to work independently and demonstrate initiative in a dynamic environment.</li> <li>Enthusiasm to connect with guests and to hear their story.</li> <li>Ability to provide prompt and efficient service, including the ability to build rapport both in person and over the telephone.</li> <li>Self-motivated with a positive and professional attitude.</li> <li>Knowledge of Opera PSM is a bonus.</li> <li>Willingness and availability to work flexible hours, including mornings, nights, weekends, and holiday periods.</li> </ul> <h4>Additional information</h4> <ul> <li>Employee benefit card offering discounted rates at Accor properties worldwide.</li> <li>Exclusive employee and friends & family discounts.</li> <li>Opportunity to develop your talent and grow within your property and across the world.</li> <li>Complimentary meal during your shift through our Colleague Dining Program.</li> <li>Complimentary uniform laundering.</li> <li>Access to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision, and complimentary counseling, wellness sessions, financial and family planning through LifeWorks.</li> <li>Opportunity to develop your talent through coaching and our Leadership Mentoring Programs.</li> </ul></p><p></p>

<p><h4>About Four Seasons:</h4> <p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.</p> <p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p> <h4>About the location:</h4> <p>A true home away from home. Four Seasons Resort at Sharm El Sheikh dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture is personified by its employees - people who share a single focus and encourage to offer phenomenal service.</p> <h4>About the role</h4> <p>As director of food and beverage, you will have full accountability for the strategic and operational leadership of the food and beverage division. You will lead a diverse and multi layered operation, balancing innovation, guest experience, people development, and strong commercial discipline.</p> <p>Reporting directly to the general manager and working closely with the planning committee, you will continue to shape the food and beverage identity of the hotel while ensuring alignment with Four Seasons brand standards and long-term business objectives.</p> <p>This role requires a visible, people focused leader who is equally comfortable setting business strategy and being present on the floor.</p> <h4>What you will do</h4> <li>Provide strategic leadership and direction for all food and beverage and culinary operations across the hotel</li> <li>Lead, mentor, and develop a large leadership team including senior operational and culinary leaders</li> <li>Champion a culture of excellence, collaboration, and service rooted in Four Seasons values</li> <li>Drive commercial performance across all outlets, banqueting, and total food and beverage revenue streams</li> <li>Ensure consistent delivery of exceptional guest experience and brand standards</li> <li>Partner closely with culinary leadership on concept development, quality, and innovation</li> <li>Oversee budgeting, forecasting, cost control, and profitability targets</li> <li>Work collaboratively with sales, marketing, rooms, and events teams to maximise opportunities</li> <li>Ensure compliance with all health, safety, licensing, and regulatory requirements</li> <li>Act as a senior ambassador for the hotel across internal and external stakeholders</li> <li>Ability to lead in alignment with Four Seasons brand and philosophy</li> <h4>What you bring</h4> <li>Significant senior leadership experience within luxury hospitality food and beverage operations</li> <li>Proven international experience overseeing complex, multi outlet operations including high volume banqueting and culinary teams with a minimum of 5–7 years in luxury hotel or resort operations</li> <li>A strong people leader with a track record of developing and inspiring high performing teams</li> <li>Experience working with celebrity chefs and managing external partnerships or licensee agreements preferred</li> <li>Strong operational knowledge of food & beverage operations, systems, and luxury service standards</li> <li>Exceptional leadership skills with the ability to inspire and lead diverse, high-performing teams</li> <li>Strong interpersonal, communication, and stakeholder management skills, with the ability to influence at all levels</li> <li>Deep understanding of luxury service standards and guest expectations</li> <li>Confident operating at executive committee level with strong stakeholder management skills</li> <li>A calm, credible, and visible leadership presence</li> <li>Experience in forecasting, budgeting, and financial planning at a divisional level</li> <li>Commitment to maintaining the highest standards of hygiene, safety, and quality in partnership with culinary and stewarding teams</li> <h4>What we offer:</h4> <li>Competitive salary, wages, and a comprehensive benefits package tailored specifically for our planning committee members</li> <li>Excellent training and development opportunities</li> <li>Complimentary and discounted stays and services at Four Seasons worldwide</li> <li>Comprehensive time off package including vacation, sick and holiday pay</li> <li>Complimentary employee meals prepared by the Four Seasons culinary team</li> <li>Complimentary dry cleaning and laundry services</li></p><p></p>

Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.<br><br>For Enterprises, these are key factors of success. For us, they're our core expertise.<br><br>We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering - the foundation that powers rapid innovation and scalable business transformation.<br><br>We've created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as-a-service" model.<br><br>For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don't just enable change - we engineer digital outcomes.<br><br>Sutherland<br><br>Digital Outcomes.<br><br>Job Description<br><br>Sutherland is seeking an air travel industry-savvy Team Manager to join one of our growing travel programs in Cairo. The Team Manager will have a passion for air travel along with working knowledge of airline products and GDS tools while leading a team to ensure the highest level of customer experience.<br><br>As a Team Manager, you'll lead a team of air travel sales/destination expert representatives, ensuring they carry out the following activities with white glove service while meeting and exceeding sales targets:<br><br>Consultative Air Sales - ensure every air request, especially the large, complex, or high-value ones as a sales conversation, not just a booking to fulfill. Itinerary Crafting - research, build, and propose air itineraries that are accurately priced, aligned with Client needs, and optimized for value — on the same day they're requested. Booking Integrity - issue tickets and complete quality control with the accuracy Clients and the business depend on — fare, ticket, invoice, seats, and special requests, checked every time. Disruption Resilience - monitor airline schedule changes, judge their real impact on the Client's trip, and resolve them calmly, quickly, and without disrupting the tour. Seamless Partnership - work with Destination Experts and clients so the air experience feels like one seamless trip - not a separate booking bolted onto the tour Responsive Communication - manage every channel - phone, Teams, e-mail, CRM with the responsiveness and clarity Clients and colleagues can count on, especially when something is urgent Systems & Ownership - keep bookings, files, and systems airtight - taking ownership of your files and your teammates' - to prevent anything from falling through the cracks. <br><br>Qualifications<br><br>What You’ll Need:<br><br>2+ years of Team Leadership experience within the air travel industry (luxury travel sales preferred) GDS tools experience is a must (Sabre/Amadeus/ADX) Ability to coach, monitor and develop a team of sales professionals within this niche industry Deep passion for travel and strong destination expert knowledge Polished, articulate communicator with emotional intelligence and active listening skills Strong organization and high attention to detail to manage multiple call types journeys simultaneously Self-motivation Comfortable in a dynamic, fast-paced, collaborative environment<br><br>Additional Information<br><br>All your information will be kept confidential according to EEO guidelines.

<p><h4>Company description</h4> <p>With its stunning location at Sharm El Sheikh, Rixos Premium Seagate offers a luxurious retreat overlooking the shimmering Red Sea. The hotel offers an all-inclusive concept combining exceptional restaurants and bars, top-class entertainment venues that also provide a variety of dining experiences and superb wellness and sports facilities. Rixos Premium Seagate offers stylish rooms and suites with direct access to the private beach, and state-of-the-art conference and banquet venues.</p> <p>A beautiful beach, delicious food with top-quality service, restaurants with luxurious buffets, pools, Rixy Club exclusively for children, and live entertainment all await your ultimate holiday experience.</p> <p>Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El-Sheikh, and 9 km from Sharm El-Sheikh.</p> <h4>Job description</h4> <ul> <li>Ensure banquet rooms, restaurants, and coffee breaks are ready for service.</li> <li>Ensure proper materials are displayed on every table. Inspect the cleanliness and presentation of all china, glass, and silver prior to use.</li> <li>Set tables according to type of event and service standards.</li> <li>Address guests' service needs in a professional, positive, and timely manner.</li> <li>Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.</li> <li>Perform his/her duties according to the practices and operational standards identified by the Food and Beverage Manager.</li> <li>Ensure that the services to be offered in all of the restaurants are performed, implemented, and monitored in line with the budget discipline and standards.</li> <li>Coordinate the restaurants and their personnel.</li> <li>Ensure the necessary organisation to achieve the highest service quality in the restaurants.</li> <li>Identify and ensure repair of technical breakdowns.</li> <li>Carry out and monitor preparations of the restaurants on a daily basis.</li> <li>Ensure that preparations are made before service for special occasions and monitor the preparations.</li> <li>Maintain the department’s equipment.</li> <li>Control employees’ compliance with the work schedule, dress code, and hygiene rules.</li> <li>Request the daily material to be used from the storage house.</li> <li>Organise the process to greet customers, seat them at their table, and see them out.</li> <li>Responsible for the training of employees in his/her department and for setting an example to them.</li> <li>Forward the Food and Beverage Manager’s orders to the restaurant personnel.</li> <li>Ensure communication with other departments, sections, and senior managers.</li> <li>Predict that all activities and purchased equipment and belongings may create disease for the environment; join all activities organized to protect biological diversity and share the responsibilities and individual responsibilities in order to increase environmental knowledge and carry out necessary trainings. Provide minimum consumption of currently used items and equipment (paper, printed material, etc.).</li> <li>Implement necessary warnings and departmental trainings to save energy inside the facility. Carry on implementing decisions taken for saving energy. Predict effects of environment and energy efficiency on purchased equipment.</li> <li>Implement responsibilities to eliminate and collect waste properly, reduce environmental pollution, and harmful effects to the environment.</li> <li>Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.</li> <li>Carry out all other duties assigned by managers and hotel management not specified in the job description.</li> </ul> <h4>Qualifications</h4> <ul> <li>Education: At least a high school or vocational diploma.</li> <li>Experience: At least 5 years of experience in the industry.</li> <li>Foreign language: Intermediate level of English and/or Arabic to communicate and keep track of the technical information in the related field.</li> <li>Courses and training: Vocational trainings and seminars.</li> <li>Computer literacy: Not required.</li> <li>Skills: Knowledge of products and services in the related field. Expected to integrate and coordinate his/her unit’s operations.</li> </ul></p><p></p>

<p><h4>Company description</h4> <p>Swissotel Sharm El Sheikh All-Inclusive Collection resort offers an unforgettable vacation for its guests with a sense of luxury service nested with nature, with a wide range of accommodation types, from rooms and suites featuring contemporary designs, including a unique side for adults.</p> <p>All this in the peaceful surroundings of beautiful gardens, swimming pools, magnificent landscapes, a wide variety of à la carte restaurants, and particular spa services. Esteemed guests are welcome to relax and unwind in a quiet and elegant setting in the resort and enjoy a genuine experience of leisure, pleasure, and successful meetings.</p> <p>Join our motivated and vibrant team and build your career with us.</p> <h4>Job description</h4> <p><strong>Guest experience leadership:</strong> Oversee all aspects of guest relations to ensure exceptional guest experiences that align with Ennismore’s immersive and lifestyle-focused vision within the Altra All-Inclusive resort category.</p> <p><strong>Personalized service:</strong> Develop and implement strategies to provide personalized services to guests, enhancing satisfaction and loyalty in the all-inclusive environment.</p> <p><strong>Team management:</strong> Lead, train, and mentor the guest relations team, fostering a culture of excellence and adherence to Swissôtel’s luxury standards.</p> <p><strong>Guest feedback management:</strong> Monitor and analyze guest feedback from various channels, implementing improvements to address concerns and enhance overall guest satisfaction.</p> <p><strong>VIP services:</strong> Coordinate special services for VIPs and high-profile guests, ensuring their needs are anticipated and met with the highest level of professionalism.</p> <p><strong>Complaint resolution:</strong> Handle guest complaints and issues promptly and effectively, ensuring satisfactory resolutions while maintaining the resort’s reputation.</p> <p><strong>Cross-department collaboration:</strong> Work closely with other departments—such as Front Office, Housekeeping, Recreation, and Food & Beverage—to ensure seamless guest experiences throughout their stay.</p> <p><strong>Brand alignment:</strong> Incorporate Ennismore’s lifestyle and immersive brand elements into guest relations practices, enhancing the uniqueness of the Altra All-Inclusive collection.</p> <p><strong>Cultural and lifestyle integration:</strong> Promote activities and experiences that reflect local culture and the resort’s lifestyle positioning, enriching the guest experience.</p> <p><strong>Event coordination:</strong> Assist in planning and executing guest events and activities that align with the resort’s immersive and iconic identity.</p> <p><strong>Guest information management:</strong> Maintain accurate guest profiles and preferences to personalize services and anticipate needs during current and future stays.</p> <p><strong>Training and development:</strong> Collaborate with the Learning & Development team to provide training for guest relations staff on service excellence and brand standards.</p> <p><strong>Quality assurance:</strong> Conduct regular audits of guest interactions and services to ensure compliance with Swissôtel’s luxury standards and identify areas for improvement.</p> <p><strong>Sustainability initiatives:</strong> Promote and integrate sustainable practices in guest relations activities, aligning with Ennismore’s commitment to eco-conscious hospitality.</p> <p><strong>Crisis management:</strong> Participate in developing and implementing emergency response plans, ensuring guest safety and effective communication during crises.</p> <p><strong>Technology utilization:</strong> Leverage guest service technologies and platforms to enhance communication, personalization, and efficiency in service delivery.</p> <p><strong>Market trends awareness:</strong> Stay updated on industry trends in guest services and hospitality to continuously enhance the guest relations function.</p> <p><strong>Reporting:</strong> Prepare and present reports on guest satisfaction metrics, feedback trends, and guest relations initiatives to senior management.</p> <p><strong>Brand ambassador:</strong> Act as an ambassador for Swissôtel and Ennismore, embodying the brand values in all guest interactions and promoting the resort’s unique offerings.</p> <p><strong>Continuous improvement:</strong> Identify opportunities to elevate the guest experience and implement innovative solutions in line with the resort’s luxury and lifestyle positioning.</p> <h4>Qualifications</h4> <ul> <li>Proven experience in guest services or hospitality industry, preferably in a supervisory role</li> <li>Strong understanding of hotel operations, including front desk, reception, cashiering, and reservations</li> <li>Excellent customer service skills with a focus on guest satisfaction</li> <li>Demonstrated leadership abilities and experience in training and developing team members</li> <li>Strong problem-solving skills and ability to handle guest complaints effectively</li> <li>Proficiency in hotel management software and reservation systems</li> <li>Excellent communication and interpersonal skills</li> <li>Ability to multitask and work efficiently in a fast-paced environment</li> <li>Detail-oriented with strong organizational skills</li> <li>Sales-oriented mindset with the ability to upsell hotel services</li> <li>Flexibility to work varying shifts, including weekends and holidays</li> <li>Knowledge of health and safety regulations in the hospitality industry</li> <li>Familiarity with the local area and attractions in Coimbatore is a plus</li> </ul></p><p></p>

<p><h4>Company description</h4> <p>With its stunning location at Sharm El Sheikh, Rixos Premium Seagate offers a luxurious retreat overlooking the shimmering Red Sea. The hotel offers an all-inclusive concept combining exceptional restaurants and bars, top-class entertainment venues that also provide a variety of dining experiences and superb wellness and sports facilities. Rixos Premium Seagate offers stylish rooms and suites with direct access to the private beach, and state-of-the-art conference and banquet venues.</p> <p>A beautiful beach, delicious food with top-quality service, restaurants with luxurious buffets, pools, Rixy Club exclusively for children, and live entertainment all await your ultimate holiday experience.</p> <p>Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El-Sheikh, and 9 km from Sharm El-Sheikh airport.</p> <h4>Job description</h4> <ul> <li>Is responsible for the cleaning of all public areas, rooms, corridors, personnel changing rooms, restaurants, toilets in the lobby and public areas, and all administrative offices.</li> <li>When necessary, clean the rooms or floor corridors.</li> <li>Clean all of the hotel windows.</li> <li>Clean the carpets and mop the floors.</li> <li>Clean and treat the marble surfaces.</li> <li>Wipe the walls and ceilings and carry and arrange furniture.</li> <li>Vacuum and dust the curtains.</li> <li>Clean the chairs and carpets.</li> <li>Ensure maintenance and cleaning of the devices used in the public area, learn how to use these devices and use them.</li> <li>Carry material that the Housekeeping Department needs from the storage house or warehouse.</li> <li>Empty the garbage in the general areas.</li> <li>When necessary, make up rooms.</li> <li>Immediately hand over any lost and found items to the Housekeeping Office.</li> <li>Immediately report any suspicious persons or packages to senior managers for security purposes.</li> <li>Public area attendants working in the restaurants, bars, rooms, and ballrooms are responsible for vacuuming, shampooing, and window cleaning.</li> <li>Responsible for cleaning and wiping all of the windows at the hotel.</li> <li>Is familiar with security and protection methods.</li> <li>Attend vocational training.</li> <li>Is clean, friendly, and hygienic.</li> <li>Perform all tasks assigned by seniors.</li> <li>Take part in the Emergency Response Teams.</li> <li>Responsible for reporting all breakdowns identified in his/her section to seniors.</li> <li>Anticipate that all activities and purchased equipment and belongings may impact the environment; participate in all activities organized to protect biological diversity and share individual responsibilities to increase environmental knowledge and carry out necessary training.</li> <li>Work to minimize consumption of all materials and equipment currently used (such as paper and printed materials).</li> <li>Implement necessary warnings and departmental training to save energy inside the facility. Carry out decisions made for saving energy and assess the environmental effects and energy efficiency of purchased equipment.</li> <li>Carry out responsibilities to eliminate and collect waste properly, reduce environmental pollution, and minimize harmful effects on the environment.</li> <li>Carry out all responsibilities related to the quality management systems implemented at the facilities.</li> <li>Perform all other duties assigned by managers and hotel management not specified in the job description.</li> </ul> <h4>Qualifications</h4> <ul> <li>Education: At least a high school or vocational diploma.</li> <li>Experience: Able to learn the job within a few months and enhance knowledge within one year.</li> <li>Foreign language: Not expected.</li> <li>Courses and training: Not expected.</li> <li>Computer literacy: Not required.</li> <li>Skills: Expected to know the standard work routines and general rules. Required to possess certification for the job, if necessary. Expected to use basic tools and devices related to the job.</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p><strong>Sutherland</strong>&nbsp;is a global leader specializing in&nbsp;<strong>AI</strong>,&nbsp;<strong>automation</strong>,&nbsp;<strong>cloud engineering</strong>, and&nbsp;<strong>advanced analytics</strong>&nbsp;to drive&nbsp;<strong>digital transformation</strong>&nbsp;and provide scalable business solutions for top-tier brands worldwide.</p><br><p>With a strong emphasis on&nbsp;<strong>digital engineering services</strong>, we deliver&nbsp;<strong>innovative technologies</strong>&nbsp;and&nbsp;<strong>business process excellence</strong>, creating unique value propositions for our clients. Our commitment to innovation is demonstrated by our impressive portfolio of&nbsp;<strong>363 independent inventions</strong>, including&nbsp;<strong>250 AI-based solutions</strong>&nbsp;with&nbsp;<strong>patents</strong>&nbsp;in key technologies that continuously enhance business operations and transform user experiences.</p><br><p>Sutherland’s cutting-edge solutions are delivered through a seamless&nbsp;<strong>"as-a-service" model</strong>, enabling rapid innovation and supporting sustainable business growth.</p><br><br>Job Description<br><ul><li>Research, build, and price air itineraries in GDS&nbsp;— accurately, and with same-day turnaround</li><li>Treat every air request as a sales conversation: articulate Kensington Air's value (24/7 service, expertise, seamless coordination with the tour) and address price objections confidently</li><li>Identify and act on upsell opportunities (cabin class, added segments) within policy, and pursue every requested segment, including lower-commission ones</li><li>Issue tickets and perform full quality control — fare, ticket, invoice, seat assignments, and special requests — on every booking</li><li>Process refunds, exchanges, and reissues accurately and in line with standard procedure</li><li>Monitor assigned bookings daily for airline schedule changes, assess real impact on the client's trip, and resolve issues calmly and quickly</li><li>Partner closely with Destination Experts so air bookings align seamlessly with each client's land/tour/cruise itinerary</li><li>Manage phone, Teams, email, and CRM channels within a 2-hour Service Level Agreement, prioritizing urgent and time-sensitive requests</li><li>Keep bookings and files airtight — accurate, timely documentation in TMT, internal trackers, and Excel reports</li><li>Stay current on airline rules, routes, and regulations affecting ticketing, and flag ADX/system errors to IT for resolution</li></ul><br>Qualifications<br><ul><li>GDS ticketing experience (ADX and/or Sabre)</li><li>Airline fare and contract knowledge (published, net, and contract fares)</li><li>Oral and written English fluency</li><li>Proven ability to identify and communicate upsell opportunities in a consultative manner</li><li>Strong attention to detail and quality control mindset, with demonstrated accuracy in multi-step ticketing processes</li><li>Excellent customer service skills with the ability to handle objections and resolve issues calmly under pressure</li><li>Proficiency in managing multiple communication channels (phone, email, Teams, CRM systems) simultaneously</li><li>Experience with travel industry systems, booking platforms, and documentation standards (TMT, Excel, or similar tools)</li></ul><br>Additional Information<br><p>All your information will be kept confidential according to EEO guidelines.</p><br><br><br> </div>