Jobs in Tourism Sector - Cairo Egypt

<p>Job Description Be present on time for the shift , ensure being on the standard presentable image of the hotel ( Hair style , uniform &amp; grooming ) Guest Relation agent has a list of VIP arrival, she is present in the hotel entrance to welcome all the guest entering the hotel and escort them as per their VIP level. Check the lobby area in regards to cleanliness, light, ashtray, brochures , take on spot necessary action. Make sure that the VIP arrivals for the day are prepared: room assignment as per guest request, transportation &amp; amenities. Inspect the VIP rooms in regards to cleanliness, maintenance &amp; amenities; ensure that the standard is respected. Check the birthday &amp; honey mooner expected for the day and sent the birthday cake with personalized card of the GM. Guest contact: be available in the lobby at the guests, distribute guest comments, up-sell A-Club card member ship, and get feedback from the guests. Follow up on the long staying guest requests: give them a courtesy call &amp; send them amenities as per their request. To be present in the lobby to escort VIP guest to the exit of the hotel upon check-out. Lobby from day time tonight time: Lighting the lobby candles and switch on the light according to the standard.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's in Tourism , Languages or any related Field.</p><p>( 0-3 ) years experience working with Opera or a related system.</p><p>Fluency in English is a must.</p><p>Additional languages are a plus.</p><p>Passion for guest service.</p><p>Excellent written and verbal communication, interpersonal and leadership skills.</p>

<p>Be present on time for the shift , ensure being on the standard presentable image of the hotel ( Hair style , uniform &amp; grooming ) Guest Relation agent has a list of VIP arrival, she is present in the hotel entrance to welcome all the guest entering the hotel and escort them as per their VIP level. Check the lobby area in regards to cleanliness, light, ashtray, brochures , take on spot necessary action. Make sure that the VIP arrivals for the day are prepared: room assignment as per guest request, transportation &amp; amenities. Inspect the VIP rooms in regards to cleanliness, maintenance &amp; amenities; ensure that the standard is respected. Check the birthday &amp; honey mooner expected for the day and sent the birthday cake with personalized card of the GM. Guest contact: be available in the lobby at the guests, distribute guest comments, up-sell A-Club card member ship, and get feedback from the guests. Follow up on the long staying guest requests: give them a courtesy call &amp; send them amenities as per their request. To be present in the lobby to escort VIP guest to the exit of the hotel upon check-out. Lobby from day time tonight time: Lighting the lobby candles and switch on the light according to the standard.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's in Tourism , Languages or any related Field.</li><li>( 0-3 ) years experience working with Opera or a related system.</li><li>Fluency in English is a must.</li><li>Additional languages are a plus.</li><li>Passion for guest service.</li><li>Excellent written and verbal communication, interpersonal and leadership skills.</li></ul>

<p><strong>Remote – 1 hour only of work required daily.</strong></p><p>&nbsp;</p><p>We are a hotel group in Saudi Arabia, operating 3 tourism accommodation properties along with hospitality operations. We are digitizing our operations and improving distribution and revenue efficiency across all booking channels, and we are looking for someone to lead this area professionally.</p><p><strong>Role Summary</strong><br>We are seeking a specialist with a strong command of electronic reservation systems, channel managers, and both global and local booking platforms. The role manages the group's digital presence across all channels, synchronizes rates and availability, prevents overbookings, and increases occupancy and revenue.</p><p>This is a remote, part-time position.</p><p><strong>Key Responsibilities</strong></p><ul><li>Manage and synchronize rooms, rates, and availability across all booking channels through a Channel Manager, and prevent overbookings.</li><li>Create and update hotel listings on each platform (content, photos, descriptions, policies, amenities), and improve content quality and ranking.</li><li>Monitor rate parity across channels, and apply promotions and dynamic pricing to increase occupancy and revenue.</li><li>Manage and respond to guest reviews across platforms to enhance the hotels' reputation.</li><li>Connect to official platforms and issue electronic invoices in line with approved systems.</li><li>Prepare periodic performance reports: occupancy rate, average daily rate (ADR), revenue per available room (RevPAR), and each channel's contribution.</li><li>Resolve technical issues: mapping errors and sync interruptions between the hotel system and the channels.</li><li>Coordinate with the front desk, reservations team, and the hotel's manager, and improve visibility through Google Hotel Ads and search engines.</li><li><strong>Leverage AI tools to streamline daily tasks, content creation, reporting, and guest communication.</strong></li></ul>

<p><strong>Remote – 1 hour only of work required daily.</strong></p><p>&nbsp;</p><p>We are a hotel group in Saudi Arabia, operating 3 tourism accommodation properties along with hospitality operations. We are digitizing our operations and improving distribution and revenue efficiency across all booking channels, and we are looking for someone to lead this area professionally.</p><p><strong>Role Summary</strong><br>We are seeking a specialist with a strong command of electronic reservation systems, channel managers, and both global and local booking platforms. The role manages the group's digital presence across all channels, synchronizes rates and availability, prevents overbookings, and increases occupancy and revenue.</p><p>This is a remote, part-time position.</p><p><strong>Key Responsibilities</strong></p><ul><li>Manage and synchronize rooms, rates, and availability across all booking channels through a Channel Manager, and prevent overbookings.</li><li>Create and update hotel listings on each platform (content, photos, descriptions, policies, amenities), and improve content quality and ranking.</li><li>Monitor rate parity across channels, and apply promotions and dynamic pricing to increase occupancy and revenue.</li><li>Manage and respond to guest reviews across platforms to enhance the hotels' reputation.</li><li>Connect to official platforms and issue electronic invoices in line with approved systems.</li><li>Prepare periodic performance reports: occupancy rate, average daily rate (ADR), revenue per available room (RevPAR), and each channel's contribution.</li><li>Resolve technical issues: mapping errors and sync interruptions between the hotel system and the channels.</li><li>Coordinate with the front desk, reservations team, and the hotel's manager, and improve visibility through Google Hotel Ads and search engines.</li><li><strong>Leverage AI tools to streamline daily tasks, content creation, reporting, and guest communication.</strong></li></ul>

<p>To produce an outstanding guest experience within the outlet concept by managing a service team in cooperation with the culinary team. The Restaurant Manager provides a courteous, professional and efficient service in accordance with the outlet, hotel and Kempinski standards, driving sales and maximizes profit. The Restaurant Manager is responsible of the following Talent Development tasks for their outlet: Support and implement new Talent Development initiatives. Identify internal and external talents* that match Kempinski s DNA values. Support career development by training and assigning multi-tasking. Grow talent in order to present candidates in quarterly Talent Transfer Calls. Give constant feedback to all employees of the outlet. Conduct yearly performance appraisals and TTTT s for all employee of the outlet (unless Head of Department is able to do it), providing feedback on their job performance. Responsible to Head of Department/ Assistant Head of Department. Responsible for Assistant Restaurant / Outlet Manager, Restaurant Supervisor, Restaurant Head Waiter / Waitress, Waiter / Waitress, Host / Hostess, Outlet Cashier. Set an example by reporting to duty punctually wearing business attire according to the hotels dress code &amp; Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times. Provide a professional and courteous service at all times and ensure that all employees of the assigned outlet follow the example. Ensure that the place of work and surrounding area is kept clean and organised at all times. Execute and demand the team to execute the highest level of service and set-up standards at all times. Be knowledgeable of all services and products offered by the hotel. Understand thoroughly the concept of the outlet and train all employees of the outlet in regards to the concept. Set an example in terms of service, products and guidance of the team that reflects the concept. Actively participate in menu design in cooperation with the outlet Head Chef and Chef Sommelier / Sommelier. Organise tastings of daily dishes and new menus. Know the restaurant scene and gastronomic character of the destination and be recognized in the market. Perform up selling for all items offered by the department assigned as well as offering alternatives. Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department. Produce reports and analysis of the outlet and present report in the monthly performance meeting. Lead the outlet efficiently in cost and expenses, constantly delivering the highest quality as well as driving high top line revenue and profit. Assist in preparation of the outlet s budget. Conduct monthly inventory of operating supplies and equipment together with the stewarding department. Obtain an account for the correct settlement of all sales and be overall responsible for outlet floats when and as required. Identify errors and correct them as required during set-up, service and breakdown of operations. Implement a flexible work schedule based on business patterns. Establish a pool of qualified and trained full and part time employees in conjunction with the hotel s People Services Department. Ensure an effective payroll control through a flexible work force maximizing the utilization of part time employees and closely cooperating with other Food &amp; Beverage departments. Monitor operating supplies, equipment and reduce spoilage and wastage successfully. Attend and contribute to all staff meetings, departmental trainings and hotel initiated trainings. Manage daily or weekly meetings with the kitchen team and fostering team work to constantly develop the restaurant / outlet for more success. Attend all required trainings as described by the department. Conduct daily pre-shift meetings to employees on preparation, guest profile, service and menu served. Report incidents that require disciplinary actions immediately to the Head of Department. Prepare and review outlet s operations manual updates annually in accordance with the Assistant Head of Department. Constantly improve the product quality by sourcing the best available products. Support activities and cooperation with the suppliers. Monitor and constantly improve quality and guest satisfaction of the outlet with the given tools (Leading Quality Assurance, Customer Satisfaction Survey). Organise all required outlet specific trainings as described by the department. Undertake reasonable tasks and secondary duties as appointed by the Head of Department. Respond to any changes in the department as dictated by the hotel management. Handle guest enquiries and complaints in the outlet in a courteous and efficient manner and report to Head of Department / Assistant Head of Department ensuring that the follow up is performed with the guest. Ensure that the opening and closing procedures established for the outlet are followed. Act as Food &amp; Beverage Duty Manager during the absence of the Food &amp; Beverage Head of Department and Assistant Head of Department. Assign responsibilities to subordinates implementing a multi-tasking principle and check their performance periodically.</p><p><strong>Desired Candidate Profile</strong></p><p>Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury. Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service. For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual. In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.</p><p>NATIONALITY: Egyptian.</p><p>EDUCATION: BA/BSc in Hospitality Management or related field, preferably from hotel school or MBA.</p><p>EXPERIENCE: Minimum 2 years in F&amp;B management role, preferably with a 5* Hotel chain.</p><p>LANGUAGE: Ability to work and communicate in a multinational environment Local language excellent oral and written skills. English excellent oral and written skills. Additional language beneficial.</p><p>COMPETENCIES: Ability to work independently, thrive under pressure in challenging circumstances and come up with proactive, rational solutions. Excellent written and verbal communication skills. Ability to establish and retain effective working relationships with hotel staff and clients/vendors. Ability to identify and delegate tasks effectively. Excellent organizational and time management skills. Applies a professional, confidential and ethical approach at all times. Works in a safe, prudent and organized manner.</p><p>TECHNICAL COMPETENCIES: Ability to operate computer and office equipment. Proficiency in Excel and Word.</p>

Job Location: ( Cairo )<br>General Responsibilities:Provide administrative support to the Sales team by managing group proposal requests, ensuring timely preparation of proposals, maintaining accurate records, and coordinating with internal departments to support the sales process.<br>Duties:• Receive and acknowledge all group proposal requests on the same business day.• Review requests for completeness and obtain any missing information.• Coordinate with relevant departments to gather required proposal details.• Prepare accurate group proposal drafts and ensure proposals are sent within 24 hours of receiving complete information.• Maintain and update the Group Proposal Tracker with accurate and complete information, and prepare regular reports and presentations on proposal activities and performance.• Conduct regular audits and analysis of the proposal tracker and submitted proposals to ensure data accuracy, identify trends, and provide insights to support sales decision-making.• Ensure all proposals include required details such as hotel, dates, rooms/PAX, board basis, rates, inclusions, payment and cancellation terms, cut-off date, and next action.• Monitor proposal status and follow up on pending actions to ensure timely completion.• Maintain accuracy, confidentiality, and compliance with company standards.<br>Job Specifications• Education:- Bachelor's degree in Business Administration, Hospitality Management, Tourism, or a related field.<br>• Experience:- Minimum 1–2 years of experience in sales administration, hotel sales, reservations, or a similar administrative role.<br>• Skills:- Excellent organizational and administrative capabilities.- High level of accuracy with strong attention to detail.- Highly analytical with the ability to collect, interpret, and analyze data, identify trends, generate insights, and prepare accurate reports to support sales decision-making and performance tracking.- Strong analytical and problem-solving skills, with the ability to identify discrepancies, assess data quality, and recommend corrective actions.- Effective written, verbal, and presentation skills.- Strong communication and interpersonal skills, with the ability to collaborate and coordinate effectively with colleagues and cross-functional teams.- Proficiency in Microsoft Office applications (Word, Excel, and Power Point), particularly Excel for data analysis, reporting, and tracker management.- Proficiency in Canva to develop professional sales presentations and marketing materials.- Ability to prioritize multiple tasks, meet deadlines, and work efficiently in a fast-paced environment. Strong time management skills.- Experience using hotel PMS, CRM, or other sales management systems is an advantage.<br>Deadline: 27 August 2026

Job Location: ( Cairo )<br>General Responsibilities:Provide administrative support to the Sales team by managing group proposal requests, ensuring timely preparation of proposals, maintaining accurate records, and coordinating with internal departments to support the sales process.<br>Duties:• Receive and acknowledge all group proposal requests on the same business day.• Review requests for completeness and obtain any missing information.• Coordinate with relevant departments to gather required proposal details.• Prepare accurate group proposal drafts and ensure proposals are sent within 24 hours of receiving complete information.• Maintain and update the Group Proposal Tracker with accurate and complete information, and prepare regular reports and presentations on proposal activities and performance.• Conduct regular audits and analysis of the proposal tracker and submitted proposals to ensure data accuracy, identify trends, and provide insights to support sales decision-making.• Ensure all proposals include required details such as hotel, dates, rooms/PAX, board basis, rates, inclusions, payment and cancellation terms, cut-off date, and next action.• Monitor proposal status and follow up on pending actions to ensure timely completion.• Maintain accuracy, confidentiality, and compliance with company standards.<br>Job Specifications• Education:- Bachelor's degree in Business Administration, Hospitality Management, Tourism, or a related field.<br>• Experience:- Minimum 1–2 years of experience in sales administration, hotel sales, reservations, or a similar administrative role.<br>• Skills:- Excellent organizational and administrative capabilities.- High level of accuracy with strong attention to detail.- Highly analytical with the ability to collect, interpret, and analyze data, identify trends, generate insights, and prepare accurate reports to support sales decision-making and performance tracking.- Strong analytical and problem-solving skills, with the ability to identify discrepancies, assess data quality, and recommend corrective actions.- Effective written, verbal, and presentation skills.- Strong communication and interpersonal skills, with the ability to collaborate and coordinate effectively with colleagues and cross-functional teams.- Proficiency in Microsoft Office applications (Word, Excel, and Power Point), particularly Excel for data analysis, reporting, and tracker management.- Proficiency in Canva to develop professional sales presentations and marketing materials.- Ability to prioritize multiple tasks, meet deadlines, and work efficiently in a fast-paced environment. Strong time management skills.- Experience using hotel PMS, CRM, or other sales management systems is an advantage.<br>Deadline: 27 August 2026

Who we are? Americana Restaurants is a leading restaurant operator and food & beverage platform in the MENA region. With a legacy that dates back to 1964, we’ve grown to represent and manage some of the world’s most beloved restaurant brands—including KFC, Pizza Hut, Hardee’s, Krispy Kreme, and many more—across over 12 countries. Our commitment to operational excellence, innovation, and customer satisfaction continues to drive our growth and success in the region. As we expand, we're looking for passionate professionals who thrive in fast-paced, dynamic environments. If you're driven by purpose and motivated to make an impact, we'd love to have you on our team.<br>Purpose of the Role We are seeking a strategic, insight-driven Assistant Manager, Loyalty & CRM to shape KFC’s customer engagement and retention strategy. This role focuses on connecting store-level and user data to actionable business decisions, guiding loyalty program evolution, and ensuring CRM communications align with KFC’s bold, customer-first brand voice. The ideal candidate brings commercial acumen, cross-functional influence, and experience in fast-paced, data-driven environments such as QSR, e-commerce, or food-tech.<br>Key Responsibilities:Strategic CRM & Loyalty Planning Shape and own the loyalty and CRM strategy, ensuring alignment with KFC’s brand objectives, customer needs, and market opportunities. Develop and implement targeted CRM campaigns (e.g., email, push notifications, in-app messages, SMS) for customer onboarding, retention, re-engagement, and win-back, aligned with marketing objectives and promotional calendars. Utilize customer data to create highly granular segments based on order history, preferences, behavior, demographics, and app usage patterns to deliver personalized experiences Monitor, analyze, and report on CRM campaign performance, customer churn rates, lifetime value (LTV), and engagement metrics, providing actionable insights for continuous improvement. Loyalty Program Leadership Lead the evolution of KFC’s loyalty program to deepen engagement and repeat transactions. Develop and execute campaigns and initiatives specifically aimed at increasing loyalty member engagement, activity, and satisfaction (e.g., tier-based benefits, bonus point events, exclusive offers). Design and manage the rewards catalog, point accrual rules, and redemption processes, ensuring a compelling and desirable value proposition for members. Collaborate with digital, operations, and product teams to integrate loyalty benefits seamlessly into the customer journey. Stay updated on regional loyalty ecosystems (e.g., Landmark’s Shukran, Alshaya’s Aura) to benchmark and innovate. Insight & Data-Driven Decision Making Lead campaign measurements and analysis to drive deep learnings and overall strategy. Should be well-versed with measuring incrementality of campaigns, A/B testing, basic forecasting. Translate complex datasets into actionable insights for leadership, clearly communicating implications and recommended actions. Understand and monitor metrics including CLV, churn, redemption, and campaign effectiveness. Creative & Cross-Functional Influence Act as a confident influencer, collaborating with stakeholders across marketing, operations, and central CRM/CDP teams. Brief creative teams to ensure messaging and design align with KFC’s brand tone — bold, playful, and customer-first. Ensure CRM communications balance insight-led targeting with brand storytelling. Build strong working relationships with global and regional CRM/CDP partners, sharing brand-specific learnings and adopting best practices.<br>Qualifications Bachelor's degree in marketing, Business, Data Analytics, or related field.4–6 years of hands-on experience in CRM, loyalty marketing, or customer lifecycle management. Arabic speaker required. Proficiency in analytics tools (e.g., Google Analytics, SQL) and CRM platforms (e.g.,Clevertap, Salesforce, Braze). Demonstrated ability to translate data into strategy (e.g., case studies showing improved retention/CLV). Experience briefing creative agencies and reviewing assets against brand guidelines. Strong project management skills; ability to juggle multiple campaigns and stakeholders.

Who we are? Americana Restaurants is a leading restaurant operator and food & beverage platform in the MENA region. With a legacy that dates back to 1964, we’ve grown to represent and manage some of the world’s most beloved restaurant brands—including KFC, Pizza Hut, Hardee’s, Krispy Kreme, and many more—across over 12 countries. Our commitment to operational excellence, innovation, and customer satisfaction continues to drive our growth and success in the region. As we expand, we're looking for passionate professionals who thrive in fast-paced, dynamic environments. If you're driven by purpose and motivated to make an impact, we'd love to have you on our team.<br>Purpose of the Role We are seeking a strategic, insight-driven Assistant Manager, Loyalty & CRM to shape KFC’s customer engagement and retention strategy. This role focuses on connecting store-level and user data to actionable business decisions, guiding loyalty program evolution, and ensuring CRM communications align with KFC’s bold, customer-first brand voice. The ideal candidate brings commercial acumen, cross-functional influence, and experience in fast-paced, data-driven environments such as QSR, e-commerce, or food-tech.<br>Key Responsibilities:Strategic CRM & Loyalty Planning Shape and own the loyalty and CRM strategy, ensuring alignment with KFC’s brand objectives, customer needs, and market opportunities. Develop and implement targeted CRM campaigns (e.g., email, push notifications, in-app messages, SMS) for customer onboarding, retention, re-engagement, and win-back, aligned with marketing objectives and promotional calendars. Utilize customer data to create highly granular segments based on order history, preferences, behavior, demographics, and app usage patterns to deliver personalized experiences Monitor, analyze, and report on CRM campaign performance, customer churn rates, lifetime value (LTV), and engagement metrics, providing actionable insights for continuous improvement. Loyalty Program Leadership Lead the evolution of KFC’s loyalty program to deepen engagement and repeat transactions. Develop and execute campaigns and initiatives specifically aimed at increasing loyalty member engagement, activity, and satisfaction (e.g., tier-based benefits, bonus point events, exclusive offers). Design and manage the rewards catalog, point accrual rules, and redemption processes, ensuring a compelling and desirable value proposition for members. Collaborate with digital, operations, and product teams to integrate loyalty benefits seamlessly into the customer journey. Stay updated on regional loyalty ecosystems (e.g., Landmark’s Shukran, Alshaya’s Aura) to benchmark and innovate. Insight & Data-Driven Decision Making Lead campaign measurements and analysis to drive deep learnings and overall strategy. Should be well-versed with measuring incrementality of campaigns, A/B testing, basic forecasting. Translate complex datasets into actionable insights for leadership, clearly communicating implications and recommended actions. Understand and monitor metrics including CLV, churn, redemption, and campaign effectiveness. Creative & Cross-Functional Influence Act as a confident influencer, collaborating with stakeholders across marketing, operations, and central CRM/CDP teams. Brief creative teams to ensure messaging and design align with KFC’s brand tone — bold, playful, and customer-first. Ensure CRM communications balance insight-led targeting with brand storytelling. Build strong working relationships with global and regional CRM/CDP partners, sharing brand-specific learnings and adopting best practices.<br>Qualifications Bachelor's degree in marketing, Business, Data Analytics, or related field.4–6 years of hands-on experience in CRM, loyalty marketing, or customer lifecycle management. Arabic speaker required. Proficiency in analytics tools (e.g., Google Analytics, SQL) and CRM platforms (e.g.,Clevertap, Salesforce, Braze). Demonstrated ability to translate data into strategy (e.g., case studies showing improved retention/CLV). Experience briefing creative agencies and reviewing assets against brand guidelines. Strong project management skills; ability to juggle multiple campaigns and stakeholders.

<p><h4>Position summary</h4> <p>Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.</p> <p>No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.</p> <h4>Preferred qualifications</h4> <ul> <li><strong>Education:</strong> High school diploma or G.E.D. equivalent.</li> <li><strong>Related work experience:</strong> No related work experience.</li> <li><strong>Supervisory experience:</strong> No supervisory experience.</li> <li><strong>License or certification:</strong> None.</li> </ul> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’.</p> <p>In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p> <br> <h4>Job description</h4> <h4>Overview</h4> <p>We are looking for a true sales leader – someone driven by results, passionate about selling, and deeply connected to their market.</p> <p>The Cluster Director of Sales will lead all commercial activities for both Sofitel Luxembourg properties, with one clear mission: generate revenue through proactive sales, strong client relationships, and market expertise.</p> <p>This role is designed for a hands-on commercial profile with a strong background in corporate accounts, MICE, and event agencies, and ideally exposure to online distribution channels (OTAs / direct sales platforms such as Accor ecosystem).</p> <br> <h4>Key responsibilities</h4> <strong>Sales leadership & revenue performance</strong> <ul> <li>Define and execute a clear, aggressive sales strategy focused on revenue generation across rooms, F&B and events</li> <li>Personally drive new business acquisition and expand market share in the luxury segment</li> <li>Set ambitious sales targets to your team (5 people) and ensure consistent delivery through proactive actions</li> <li>Maintain a strong focus on conversion, pipeline management, and results</li> </ul> <strong>Business development & client portfolio</strong> <p>Build, develop and maintain a high-value client portfolio:</p> <ul> <li>Corporate accounts</li> <li>MICE segment</li> <li>Event agencies</li> <li>Key leisure and travel partners</li> </ul> <p>Leverage an existing network of decision-makers to generate immediate business opportunities</p> <p>Identify and secure new accounts through active prospecting and field presence</p> <p>Act as a key negotiator for major contracts and partnerships</p> <strong>Market presence & networking</strong> <ul> <li>Represent the hotels in key industry events, trade shows and sales missions</li> <li>Maintain strong visibility within the local and international business community</li> <li>Develop long-term partnerships with event agencies and corporate clients</li> <li>Stay closely connected to market dynamics and competitors</li> </ul> <strong>E-commerce & distribution (commercial focus)</strong> <ul> <li>Drive revenue through direct and indirect online channels (OTAs, brand.com)</li> <li>Manage relationships with key online partners and optimize performance</li> <li>Ensure strong visibility and conversion across distribution platforms</li> </ul> <strong>Sales performance management</strong> <ul> <li>Track and analyze sales performance, KPIs, and revenue figures & ensure full ownership of the sales pipeline and forecasting accuracy</li> <li>Implement corrective actions quickly to maximize results</li> <li>Lead by example with a strong results-driven mindset</li> </ul> <br> <h4>Qualifications</h4> <strong>What we are really looking for</strong> <ul> <li>A true salesperson – someone who enjoys selling, negotiating, and closing deals</li> <li>A network-driven professional with strong connections in corporate segment / event agencies / MICE</li> <li>A profile comfortable both in field sales & client interaction, revenue ownership and performance tracking</li> <li>Strong commercial instinct with a clear understanding of numbers, targets, and profitability</li> </ul> <strong>Requirements</strong> <ul> <li>Minimum 5+ years in a senior sales role within hospitality (luxury segment preferred)</li> <li>Proven track record in business development and revenue generation</li> <li>Experience or exposure to e-commerce / online distribution channels is a plus</li> <li>Fluency in English and French required</li> <li>Strong understanding of the Luxembourg / European market is an advantage</li> </ul></p><p></p>

<p>The Burger King Restaurant General Manager (RGM) is fully responsible for the overall operations, financial performance, and leadership of the restaurant. The RGM ensures that the team consistently delivers outstanding Quality, Service, and Cleanliness (<strong>QSC</strong>) to maximize sales and profitability, while strictly maintaining Burger King’s global brand standards and ensuring complete guest satisfaction.</p>

<strong>مجال الوظيفة</strong> : سياحة وضيافة<br><strong>تخصص الوظيفة</strong> : الطبخ<br>سلسة مطاعم ايه ام ايه سوشي هى شركة من اكبر شركات المطاعم تقدم جودة عالية جدا من حيث الخامات المستخدمة والتقنيات الفنية والعمل فى فروعنا <strong>( بالتجمع الخامس - الشيخ زايد -مدينتى - الزمالك-الكوربة -المعادى-العبور )</strong><br>تقدم الشركة بدل انتقال وقيمته 2000 جنيها للعمل بفرع الشيخ زايد<br>كما تقدم بدل انتقال 1000جنيها للعمل بفرع مدينتى كما انها توفى باص لتوصيل الموظفين الى الفرع<br>كما تقدم بدل انتقال 1000جنيها للعمل بفرع العبور

مجال الوظيفة : سياحة وضيافة<br>تخصص الوظيفة : الطبخ<br>سلسة مطاعم ايه ام ايه سوشي هى شركة من اكبر شركات المطاعم تقدم جودة عالية جدا من حيث الخامات المستخدمة والتقنيات الفنية والعمل فى فروعنا ( بالتجمع الخامس - الشيخ زايد -مدينتى - الزمالك-الكوربة -المعادى-العبور )<br>تقدم الشركة بدل انتقال وقيمته 2000 جنيها للعمل بفرع الشيخ زايد<br>كما تقدم بدل انتقال 1000جنيها للعمل بفرع مدينتى كما انها توفى باص لتوصيل الموظفين الى الفرع<br>كما تقدم بدل انتقال 1000جنيها للعمل بفرع العبور

<p>Answers incoming calls, connects them to the appropriate extensions and takes down messages when necessary. Receives and places long distance and overseas calls; computes and records charges, informs guest and forwards charges immediately to Front Office Cashier. Screens incoming calls for guest when requested. Updates room rack in Telephone Exchange. Handles wake-up calls and requests for directory assistance from guests; gives general information to guests. Handles emergency communications for the hotel. Maintains cleanliness and order of work area. Performs duties as may be assigned.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's in Tourism , Languages or any related Field.</li><li>- ( 0-3 ) years experience working with Opera or a related system.</li><li>- Fluency in English is a must.</li><li>- Additional languages are a plus.</li></ul>

<p>Answers incoming calls, connects them to the appropriate extensions and takes down messages when necessary. Receives and places long distance and overseas calls; computes and records charges, informs guest and forwards charges immediately to Front Office Cashier. Screens incoming calls for guest when requested. Updates room rack in Telephone Exchange. Handles wake-up calls and requests for directory assistance from guests; gives general information to guests. Handles emergency communications for the hotel. Maintains cleanliness and order of work area. Performs duties as may be assigned.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's in Tourism , Languages or any related Field. - ( 0-3 ) years experience working with Opera or a related system. - Fluency in English is a must. - Additional languages are a plus.</p>

<p>Answers incoming calls, connects them to the appropriate extensions and takes down messages when necessary. Receives and places long distance and overseas calls; computes and records charges, informs guest and forwards charges immediately to Front Office Cashier. Screens incoming calls for guest when requested. Updates room rack in Telephone Exchange. Handles wake-up calls and requests for directory assistance from guests; gives general information to guests. Handles emergency communications for the hotel. Maintains cleanliness and order of work area. Performs duties as may be assigned.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's in Tourism , Languages or any related Field. - ( 0-3 ) years experience working with Opera or a related system. - Fluency in English is a must. - Additional languages are a plus.</p>

<p><h4>Job summary</h4> <p>The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals.</p> <h4>Candidate profile</h4> <h4>Education and experience</h4> <ul> <li>2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area. OR</li> <li>4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.</li> </ul> <h4>Core work activities</h4> <h4>Building successful relationships that generate sales opportunities</h4> <ul> <li>Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.</li> <li>Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.</li> <li>Develops relationships within community to strengthen and expand customer base for sales opportunities.</li> <li>Manages and develops relationships with key internal and external stakeholders.</li> <li>Provides accurate, complete and effective turnover to Event Management.</li> </ul> <h4>Managing sales activities</h4> <ul> <li>Participates in sales calls with members of sales team to acquire new business and/or close on business.</li> <li>Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).</li> </ul> <h4>Using knowledge of market trends and target customer information to maximize revenue</h4> <ul> <li>Identifies new business to achieve personal and location revenue goals.</li> <li>Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.</li> <li>Closes the best opportunities for the location based on market conditions and location needs.</li> <li>Gains understanding of the location’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.</li> </ul> <h4>Providing exceptional customer service</h4> <ul> <li>Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.</li> <li>Services our customers in order to grow share of the account.</li> <li>Executes and supports the company’s customer service standards.</li> <li>Provides excellent customer service consistent with the daily service basics of the company.</li> <li>Sets a positive example for guest relations.</li> <li>Interacts with guests to obtain feedback on product quality and service levels.</li> </ul> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.</p> <p>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</p> <p>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality.</p> <p>As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</p> <p>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<p><h4>Job summary</h4> <p>The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals.</p> <h4>Candidate profile</h4> <h4>Education and experience</h4> <ul> <li>2-year degree from an accredited university in business administration, marketing, hotel and restaurant management, or related major; 3 years experience in the sales and marketing or related professional area. or</li> <li>4-year bachelor's degree in business administration, marketing, hotel and restaurant management, or related major; 1 year experience in the sales and marketing or related professional area.</li> </ul> <h4>Core work activities</h4> <h4>Building successful relationships that generate sales opportunities</h4> <ul> <li>Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.</li> <li>Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, fam trips, trade shows, etc.</li> <li>Develops relationships within community to strengthen and expand customer base for sales opportunities.</li> <li>Manages and develops relationships with key internal and external stakeholders.</li> <li>Provides accurate, complete and effective turnover to event management.</li> </ul> <h4>Managing sales activities</h4> <ul> <li>Participates in sales calls with members of sales team to acquire new business and/or close on business.</li> <li>Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).</li> </ul> <h4>Using knowledge of market trends and target customer information to maximize revenue</h4> <ul> <li>Identifies new business to achieve personal and location revenue goals.</li> <li>Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.</li> <li>Closes the best opportunities for the location based on market conditions and location needs.</li> <li>Gains understanding of the location’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.</li> </ul> <h4>Providing exceptional customer service</h4> <ul> <li>Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.</li> <li>Services our customers in order to grow share of the account.</li> <li>Executes and supports the company’s customer service standards.</li> <li>Provides excellent customer service consistent with the daily service basics of the company.</li> <li>Sets a positive example for guest relations.</li> <li>Interacts with guests to obtain feedback on product quality and service levels.</li> </ul> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.</p> <p>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</p> <p>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality.</p> <p>As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</p> <p>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<p>Embark on an exciting journey with us as a <strong>Travel Advisor</strong> in vibrant Cairo, Egypt! Are you passionate about crafting unforgettable experiences and connecting people with their dream destinations? We're seeking an experienced, dynamic individual to join our dedicated team on-site and elevate our customer service to new heights. This is your chance to be at the heart of the tourism industry, making a tangible impact on travelers' lives.</p><p><strong>Overview:</strong> As a Travel Advisor, you will be the cornerstone of our customer's travel experience. From initial inquiry to post-trip follow-up, you will guide them through every step, ensuring seamless and memorable adventures. This full-time, on-site role in Cairo offers a unique opportunity to blend your passion for travel with your exceptional customer service skills.</p><p>&nbsp;</p><p><strong>Responsibilities:</strong></p><ul><li><strong>Craft bespoke travel itineraries</strong> tailored to individual client preferences and budgets.</li><li><strong>Provide expert advice</strong> on destinations, accommodations, transportation, and activities.</li><li><strong>Manage bookings and reservations</strong> for flights, hotels, tours, and car rentals.</li><li><strong>Deliver outstanding customer care</strong>, addressing inquiries and resolving issues promptly and professionally.</li><li><strong>Stay abreast of travel trends</strong>, industry changes, and new destinations to offer the most current and appealing options.</li><li><strong>Maintain accurate client records</strong> and ensure all travel documentation is in order.</li><li><strong>Collaborate with internal teams</strong> to optimize service delivery and enhance the customer journey.</li><li><strong>Skills &amp; Technologies:</strong></li><li>Proficiency in <strong>Customer Care</strong> and delivering exceptional <strong>Customer Service</strong>.</li><li>Extensive knowledge and passion for <strong>Travel Planning</strong> and <strong>Tourism</strong>.</li><li>Strong grasp of <strong>Destination Knowledge</strong>, especially within the region and popular international spots.</li><li>Familiarity with various <strong>Booking Systems</strong> and travel industry software.</li><li>Exceptional <strong>Communication</strong> and interpersonal skills.</li><li>Proven ability in <strong>Problem-Solving</strong> and conflict resolution.</li><li>A natural flair for <strong>Sales</strong> and identifying client needs.</li><li>Strong <strong>Relationship Management</strong> capabilities.</li><li>High level of <strong>Cultural Awareness</strong> and sensitivity.</li></ul><p>&nbsp;</p><ul><li><strong>Growth Opportunities:</strong> We are committed to your professional development. This role offers ample opportunities to deepen your expertise in travel advisement, explore new markets, and take on leadership responsibilities within our growing operations. Continuous learning and career advancement are integral to our philosophy.</li></ul><p>&nbsp;</p><ul><li><strong>Team &amp; Culture:</strong> Join a passionate and collaborative team that thrives on creating happiness through travel. Our culture is built on mutual respect, enthusiasm, and a shared dedication to excellence. We celebrate diverse perspectives and foster an environment where every team member feels valued and empowered.</li></ul><p>&nbsp;</p><ul><li><strong>Impact:</strong> Your role as a Travel Advisor directly contributes to our clients' joy and the success of our organization. You will be instrumental in shaping unforgettable memories and building lasting relationships, making a significant impact on both individual travelers and our overall business growth.</li></ul>