Security Supervisor Jobs - Cairo Egypt

<p><h4>Position summary</h4> <p>Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well-being of guests. Complete work orders for maintenance repairs.</p> <p>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.</p> <p>Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs,</p><p></p>

<p><h4>Position summary</h4> <p>Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well-being of guests. Complete work orders for maintenance repairs.</p> <p>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.</p> <p>Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist</p><p></p>

<p><h4>Position summary</h4> <p>Prepare drink orders for guests according to specified recipes using measuring systems. Issue, open, and serve wine/champagne bottles. Set up and maintain cleanliness and condition of bar, bar unit, tables, and other tools. Prepare fresh garnishes for drinks. Stock ice, glassware, and paper supplies. Transport supplies to bar set-up area. Wash soiled glassware. Remove soiled wares from bar top and tables and place in designated area. Anticipate and communicate replenishment needs. Process all payment methods. Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank. Secure liquors, beers, wines, coolers, cabinets, and storage areas. Complete closing duties.</p> <p>Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and</p><p></p>

<p><h4>Position summary</h4> <p>Respond promptly to requests from guests and other departments. Fill cart with supplies and transport cart to assigned area. Enter guest rooms following procedures for gaining access and ensuring vacancy before entering. Replace guest amenities and supplies in rooms. Replace dirty linens and terry with clean items. Make beds and fold terry. Clean bathrooms. Remove trash, dirty linen, and room service items. Check that all appliances are present in the room and in working order. Straighten desk items, furniture, and appliances. Dust, polish, and remove marks from walls and furnishings. Vacuum carpets and perform floor care duties (e.g., in guest rooms and hallway).</p> <p>Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine</p><p></p>

<p><strong>Senior Document Controller &amp; Tendering Coordinator Responsibilities:</strong></p><ul><li>Maintain a well-organized filing system for tender documents (technical, commercial, correspondence, drawings, etc.).</li><li>Register, track, and update all incoming and outgoing documents (RFQs, addenda, clarifications, prequalification forms, etc.).</li><li>Ensure all tender documents are properly formatted, reviewed, and approved before submission.</li><li>Coordinate with Tender Engineers, Estimators, and Managers to gather and update required documentation.</li><li>Control document revisions and ensure the latest versions are always used.</li><li>Upload and manage files on client portals when required.</li><li>Support the tender team in compiling final tender submissions (both soft and hard copies).</li><li>Maintain confidentiality and security of company documents.</li><li>Prepare document transmittals and submission logs for management review.</li><li>Archive closed tenders and maintain historical records for easy retrieval.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Education: Bachelor s degree</li><li>Experience: Minimum of 3 5 years experience as a document controller (preferably in construction or tendering).</li><li>Excellent command of MS Office (Word, Excel, Outlook, Adobe PDF).</li><li>High attention to detail and accuracy.</li><li>Strong organizational and time management skills.</li><li>Ability to work under pressure and meet tender submission deadlines</li></ul>

<p><h4>Position summary</h4> <p>Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well-being of guests. Complete work orders for maintenance repairs.</p> <p>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.</p> <p>Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs,</p><p></p>

<ul><li><p>Supervise the activities of workers engaged in receiving, storing, testing, and shipping products or materials.</p></li><li><p>fully follow up from A to Z for the fleet functions.</p></li><li><p>Create and implement Fleet plan and procedures&nbsp;</p></li><li><p>design an accurate Follow up reports.</p></li><li><p>Plan, develop, or implement warehouse safety and security programs and activities.</p></li><li><p>Inspect physical conditions of warehouses, vehicle fleets, or equipment and order testing, maintenance, repairs, or replacements.</p></li><li><p>Plan, organize, or manage the work of subordinate staff to ensure that the work is accomplished in a manner consistent with organizational requirements.</p></li><li><p>Collaborate with other departments to integrate logistics with business systems or processes, such as customer sales, order management, accounting, or shipping</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor’s degree in <strong>Business Administration, Logistics, Supply Chain, or a related field</strong>.</p></li><li><p><strong>3–7 years of relevant experience in Fleet Management or Transportation Operations</strong>.</p></li><li><p>Good knowledge of <strong>fleet operations, vehicle maintenance, and driver management</strong>.</p></li><li><p>Very good <strong>organizational and follow-up skills</strong>.</p></li><li><p>Very good <strong>communication and interpersonal skills</strong>.</p></li><li><p>Strong coordination and problem-solving skills.</p></li><li><p>Very good knowledge of <strong>Microsoft Office, especially Excel</strong></p></li></ul><p></p>

<p>Deliver the assigned tasks within due timeframe and minimum percentage of defects/bugs, ensuring the needed quality of delivery is attained. Ensure being up to date with the latest technologies needed, aiding the Client s projects needs and delivery. Document all tasks being implemented for easy reference to the development team and Clients. Effectively Communicates with the Team/Client, for an easy flow of information and connection with the team. Manage time to utilize 25% 30% for research and learning and 70% 75% for technical development. Provides information by collecting, analyzing, and summarizing development and service issues.</p><p><strong>Desired Candidate Profile</strong></p><p>Qualifications &amp; Experience: Bachelor degree in software Engineer or Computer Science. Experience 3+ years. A minimum of 5 months 2 Years of experience in related field/needed technology. Culturally fitting with the company s standards and profile. Adapting to dynamic work environment. Possess general programming skills &amp; software development fundamentals.</p><p>Technologies /Frameworks Node.JS ReactJS Expertise in relational databases and data modeling Experience with document databases, preferably MySQLDesign and implementation of RESTful API Knowledge of Web and Data Security Proficient with GIT workflows</p>

<ul><li><p>Strategically manage warehouse in compliance with company’s policies and vision</p></li><li><p>Oversee receiving, warehousing, distribution and maintenance operations</p></li><li><p>Setup layout and ensure efficient space utilization</p></li><li><p>Initiate, coordinate and enforce optimal operational policies and procedures</p></li><li><p>Adhere to all warehousing, handling and shipping legislation requirements</p></li><li><p>Maintain standards of health and safety, hygiene and security</p></li><li><p>Manage stock control and reconcile with data storage system</p></li><li><p>Prepare annual budget</p></li><li><p>Liaise with clients, suppliers and transport companies</p></li><li><p>Plan work rotas, assign tasks appropriately and appraise results</p></li><li><p>Recruit, select, orient, coach and motivate employees</p></li><li><p>Produce reports and statistics regularly (IN/OUT status report, dead stock report, etc)</p></li><li><p>Receive feedback and monitor the quality of services provided</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Proven work <strong>experience 13+ </strong>as a Warehouse Manager</p></li><li><p>Manufacturing industry background is preferred.</p></li><li><p>Expertise in warehouse management procedures and best practices.</p></li><li><p>Strong knowledge of warehousing Key Performance Indicators (KPIs).</p></li><li><p>Hands-on experience with warehouse management software and databases.</p></li><li><p>Leadership skills and ability to manage staff.</p></li><li><p>Strong decision making and problem-solving skills.</p></li><li><p>Excellent communication skills.</p></li><li><p><strong>Menofia resident.</strong></p></li><li><p><strong>ERP System user.</strong></p></li></ul><p></p>

<ul><li><p>Strategically manage warehouse in compliance with company’s policies and vision</p></li><li><p>Oversee receiving, warehousing, distribution and maintenance operations</p></li><li><p>Setup layout and ensure efficient space utilization</p></li><li><p>Initiate, coordinate and enforce optimal operational policies and procedures</p></li><li><p>Adhere to all warehousing, handling and shipping legislation requirements</p></li><li><p>Maintain standards of health and safety, hygiene and security</p></li><li><p>Manage stock control and reconcile with data storage system</p></li><li><p>Prepare annual budget</p></li><li><p>Liaise with clients, suppliers and transport companies</p></li><li><p>Plan work rotas, assign tasks appropriately and appraise results</p></li><li><p>Recruit, select, orient, coach and motivate employees</p></li><li><p>Produce reports and statistics regularly (IN/OUT status report, dead stock report, etc)</p></li><li><p>Receive feedback and monitor the quality of services provided</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Proven work <strong>experience 13+ </strong>as a Warehouse Manager</p></li><li><p>Manufacturing industry background is preferred.</p></li><li><p>Expertise in warehouse management procedures and best practices.</p></li><li><p>Strong knowledge of warehousing Key Performance Indicators (KPIs).</p></li><li><p>Hands-on experience with warehouse management software and databases.</p></li><li><p>Leadership skills and ability to manage staff.</p></li><li><p>Strong decision making and problem-solving skills.</p></li><li><p>Excellent communication skills.</p></li><li><p><strong>Menofia resident.</strong></p></li><li><p><strong>ERP System user.</strong></p></li></ul><p></p>

<p><h4>Position summary</h4> <p>Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well-being of guests. Complete work orders for maintenance repairs.</p> <p>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.</p> <p>Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs,</p><p></p>

<ul><li><p>Greet and welcome guests as soon as they arrive at the office</p></li><li><p>Direct visitors to the appropriate person and office</p></li><li><p>Answer, screen, and forward incoming phone calls</p></li><li><p>Ensure the reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms, and brochures)</p></li><li><p>Provide basic and accurate information in-person and via phone/email</p></li><li><p>Receive, sort, and distribute daily mail/deliveries</p></li><li><p>Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)</p></li><li><p>Order front office supplies and keep an inventory of stock</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Proven work experience as a Receptionist, Front Office Representative or similar role</p></li><li><p>Proficiency in Microsoft Office Suite</p></li><li><p>Hands-on experience with office equipment (e.g. fax machines and printers)</p></li><li><p>Professional attitude and appearance</p></li><li><p>Solid written and verbal communication skills</p></li><li><p>Ability to be resourceful and proactive when issues arise</p></li><li><p>Excellent organizational skills</p></li><li><p>Multitasking and time-management skills, with the ability to prioritize tasks</p></li><li><p>Customer service attitude</p></li><li><p>High school degree; additional certification in Office Management is a plus</p></li><li><p>Females and males</p></li><li><p>max age 29 years</p></li></ul><p></p>

<p><h4>Position summary</h4> <p>Prepare drink orders for guests according to specified recipes using measuring systems. Issue, open, and serve wine/champagne bottles. Set up and maintain cleanliness and condition of bar, bar unit, tables, and other tools. Prepare fresh garnishes for drinks. Stock ice, glassware, and paper supplies. Transport supplies to bar set-up area. Wash soiled glassware. Remove soiled wares from bar top and tables and place in designated area. Anticipate and communicate replenishment needs. Process all payment methods. Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank. Secure liquors, beers, wines, coolers, cabinets, and storage areas. Complete closing duties.</p> <p>Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and thank</p><p></p>

<p><h4>Position summary</h4> <p>Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well-being of guests. Complete work orders for maintenance repairs.</p> <p>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.</p> <p>Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist</p><p></p>

<p><h4>Position summary</h4> <p>Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well-being of guests. Complete work orders for maintenance repairs.</p> <p>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.</p> <p>Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs,</p><p></p>

<p>§&nbsp;Greet and welcome customers and external guests.<br>§&nbsp;Direct visitors to the appropriate person and meeting rooms.<br>§&nbsp;Assist some departments in administrative work.<br>§&nbsp;Answer, screen and forward incoming phone calls.<br>§&nbsp;Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)<br>§&nbsp;Provide basic and accurate information in-person and via phone/email<br>§&nbsp;Receive, sort and distribute daily mail/deliveries and correspondences <br>§&nbsp;Maintain office security by following safety procedures and controlling access via the reception desk.<br>§&nbsp;Order front office supplies and keep inventory of stock.<br>§&nbsp;Update calendars and schedule meetings and meeting rooms reservations<br>§&nbsp;Keep updated records of visitors, mentioning their information, visit reason, timings and concerned departments.</p><p><strong>Requirements</strong></p><p>-Bachelor Degree in business Administration or equivalent.&nbsp;<br>-1-3 years’ Proven work experience as a Front Office Representative or similar role<br>-Proficiency in Microsoft Office Suite<br>-Hands-on experience with office equipment (e.g. fax machines and printers)<br>-Professional attitude and appearance<br>-Solid written and verbal communication skills</p><p></p>

<p>Supervise hourly team members during assigned shifts, directing workflow and ensuring station coverage throughout service Open or close the restaurant following documented checklists for equipment, cash, security, and facility readiness Handle guest complaints and service recovery during the shift, applying approved comp procedures when appropriate Monitor labor efficiency in real time, sending staff home or calling in additional help to stay on target with sales Conduct pre-shift briefings to communicate daily promotions, staff assignments, and any operational priorities Enforce food safety standards including temperature checks, date labeling, allergen handling, and sanitation routines Train new hourly employees on POS operation, service steps, and company standards during their onboarding period Complete cash handling procedures including till counts, safe drops, and shift summary reports at end of service Perform line checks and food quality audits before service periods to verify prep standards are met Assist senior management in tracking inventory and placing orders for food, beverage, and supply items as directed</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in hospitality, business, or a related field preferred 2 4 years of restaurant within luxury atmosphere</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are hiring an IT Helpdesk Specialist to provide first-line technical support and ensure smooth daily IT operations. You will troubleshoot hardware and software issues, support users, and maintain system reliability across the organization. The role directly impacts productivity, system uptime, and employee experience.</p><p><b>Key Responsibilities</b></p><ul><li>Provide first-line technical support for hardware, software, and network issues.</li><li>Troubleshoot, diagnose, and resolve IT incidents and service requests.</li><li>Install, configure, and maintain user devices, applications, and peripherals.</li><li>Escalate complex technical issues to higher-level support teams when needed.</li><li>Maintain accurate records of incidents, solutions, and asset information.</li><li>Support user onboarding, offboarding, and access management.</li><li>Ensure compliance with IT policies, security standards, and best practices.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelors degree in Information Technology, Computer Science, or a related field.</li><li>1 3 years of experience in IT support, helpdesk, or technical support roles.</li><li>Strong knowledge of Windows environments, basic networking, and common business applications.</li><li>Ability to diagnose and resolve technical issues efficiently and professionally.</li><li>Strong communication and customer service skills.</li><li>Willingness to work on-site and provide hands-on technical support.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Plan, coordinate, and execute all day-to-day general service operations across the corporate to ensure seamless business continuity. Monitor, track, and manage departmental expenses, ensuring all general services and facility operations remain strictly within the approved budget. Direct end-to-end corporate fleet operations, comprehensively managing vehicle maintenance, fleet budgets, and overall logistical efficiency. Supervise and ensure the highest quality of on-site facility services, directly overseeing security, janitorial work, and pest control operations across all the premises. Continuously assess and audit the performance of external service providers and vendors to ensure strict compliance with established Service Level Agreements (SLAs) and quality standards. Spearhead all general services initiatives and perform any additional duties required to support organizational objectives. Manage and monitor the operations of the buffet and catering service provider, ensuring strict adherence to food quality, hygiene standards, and contractual service agreements. Oversee the procurement, inventory management, and distribution of office supplies, stationery, and corporate furniture, ensuring optimal stock levels and cost-effective purchasing arrangements.</p></div></section>

<strong>Position Summary<br><br></strong>As a Contact Center Team Leader, you will lead a multi-channel customer support team handling calls, email, and chat, ensuring every interaction reflects Property Finder's commitment to service excellence.<br><br>You own the day-to-day floor operations of your team, driving performance against SLAs, quality, and productivity targets across all channels. You will coach, motivate, and develop your agents, resolve escalations, and use real-time data to keep service levels on track.<br><br>Beyond daily operations, you act as a bridge between your team and Workforce Management, Quality, and Training functions, identifying process gaps and driving improvements that raise the standard of service.<br><br>Ultimately, your purpose is to build a high-performing, engaged team that delivers a consistently excellent, fast, and reliable experience to every customer who reaches out to Property Finder, reinforcing our reputation as the region's leading real estate platform.<br><br><strong>Key Responsibilities<br><br></strong><ul><li>Manage daily operations across voice, email, and chat channels, ensuring SLAs, response times, and quality standards are consistently met.</li><li>Monitor real-time queues and adjust staffing, breaks, and schedules to maintain service levels across all channels.</li><li>Coach, mentor, and conduct regular 1:1s and performance reviews with team members; identify skill gaps and build individual development plans.</li><li>Review call, chat, and email interactions for quality assurance and provide timely, actionable feedback.</li><li>Handle escalations and complex customer cases that require supervisor-level intervention.</li><li>Track and report on KPIs (AHT, FRT, CSAT, occupancy, adherence, backlog) and share insights with management.</li><li>Drive team engagement, motivation, and retention through recognition and a positive team culture.</li><li>Ensure adherence to schedules, attendance, and shift-adherence policies.</li><li>Collaborate with QA, Workforce Management, and Training teams to improve processes and agent performance.</li><li>Identify recurring issues or process gaps and propose improvements to leadership.</li><li>Support hiring, onboarding, and training of new team members.</li><li>Ensure compliance with company policies, data protection, and customer service standards.<br><br></li></ul><strong>The Person<br><br></strong><strong>Desired Qualifications<br><br></strong><ul><li>Bachelor's degree in Business Administration or a relevant field.</li><li>Fluency in Arabic and English (written and spoken).</li><li>Proficient with CRM/helpdesk tools (e.g., Zendesk, Salesforce, or similar) and reporting dashboards.<br><br></li></ul><strong>Expected Years Of Experience<br><br></strong><ul><li>3+ years of experience in a contact center environment.</li><li>At least 2 year in a team lead or supervisory role.</li><li>Experience managing multi-channel support (voice, email, chat) preferred.<br><br></li></ul><strong>Skills<br><br></strong><ul><li>Strong knowledge of contact center KPIs and workforce management principles.</li><li>Excellent coaching, leadership, and conflict-resolution skills.</li><li>Strong analytical skills with the ability to translate data into action.</li><li>Ability to work in a fast-paced, target-driven environment, including flexible/shift-based schedules.</li><li>Familiarity with QA scoring frameworks and call/chat monitoring tools.</li><li>Clear, confident communication with both agents and senior stakeholders.</li><li>Cross-functional collaboration with different teams/departments, such as Legal, Finance, Product, and Engineering.</li><li>Track record of driving process enhancements that improve efficiency, quality, or customer experience.</li><li>Comfortable identifying automation opportunities to reduce manual/repetitive work across channels.</li><li>Curious and proactive about using AI tools to find creative solutions to operational challenges.<br><br></li></ul><strong>Behavioral Competencies<br><br></strong><ul><li>High accountability and ownership; sees issues through to resolution.</li><li>Calm and composed under pressure, always solution-focused.</li><li>Proactive mindset with a continuous improvement focus.</li><li>Trusted leader who builds credibility quickly with team and stakeholders.</li><li>Embodies Property Finder's values of trust, innovation, and customer obsession.<br><br></li></ul><strong>Our promise to talent<br><br></strong>At Property Finder, we believe talent thrives in an environment where you can be your best self. Where you are empowered to create, elevate, grow, and care. Our team is made up of the best and brightest, united by a shared ambition to change living for good in the region. We attract top talent who want to make an impact. We firmly believe that when our people grow, we all succeed.<br><br><strong>Property Finder Guiding Principles<br><br></strong><ul><li>Think Future First</li><li>Data Beats Opinions, Speed Beats Perfection</li><li>Optimise for Impact</li><li>Act Like An Owner</li><li>The Biggest Risk is Taking no Risk at All<br><br></li></ul><strong>Find Us At<br><br></strong>Twitter<br><br>Facebook<br><br>Instagram<br><br>Linkedin<br><br>Glassdoor