Microsoft Dynamics Jobs - Cairo Egypt

About the Job Position Overview The Senior Education Specialist is responsible for leading the design, implementation, and continuous improvement of education programs aligned with the Foundation’s mission and strategic objectives. The role involves managing education initiatives, building strategic partnerships, overseeing program budgets, supervising and developing team members, and establishing effective monitoring and evaluation systems to measure impact. The Senior Education Specialist will work closely with government entities, NGOs, academic institutions, donors, subject matter experts, and other stakeholders to maximize program reach, quality, and sustainability. The role also contributes to strategic planning and education policy development while ensuring compliance with relevant standards and donor requirements. Key Responsibilities Education Program Design & Delivery Lead the design, development, and implementation of education programs aligned with the Foundation’s mission, strategic goals, community needs, and national education priorities. Collaborate with subject matter experts and strategic partners to develop program content, delivery methods, learning outcomes, and implementation plans. Oversee the end-to-end delivery of education initiatives, ensuring programs are delivered effectively, on schedule, and to the required quality standards. Identify opportunities to enhance program effectiveness, innovation, scalability, and sustainability. Ensure education programs achieve their intended outcomes and create measurable impact. Strategic Partnerships & Stakeholder Management Build and maintain strong relationships with government bodies, NGOs, academic institutions, donors, and other strategic stakeholders. Develop partnerships that expand program reach, strengthen sustainability, and maximize the Foundation’s impact in education. Lead regular communication and coordination with key stakeholders to align expectations, secure support, and encourage collaboration. Represent the Foundation in relevant meetings, forums, workshops, conferences, and external engagements. Identify and develop opportunities for new strategic partnerships and collaborative initiatives. Budget Management & Financial Oversight Develop and monitor education program budgets in coordination with relevant internal teams. Ensure program expenditures are properly controlled and aligned with approved budgets, Foundation policies, and donor requirements. Monitor financial performance and identify potential risks, variances, and cost-saving opportunities. Ensure resources are utilized efficiently without compromising program quality or impact. Provide financial updates and inputs for management and donor reporting. Team Leadership & Development Lead, supervise, mentor, and coach education program staff to achieve individual and team objectives. Set clear performance expectations, provide regular feedback, and identify professional development and training opportunities. Foster a collaborative, inclusive, and high-performance working environment. Support team members in solving operational challenges and improving program delivery. Build team capabilities and ensure effective allocation of responsibilities and resources. Monitoring, Evaluation & Impact Measurement Design and manage monitoring and evaluation frameworks to measure program effectiveness, outcomes, and impact. Establish appropriate indicators, targets, data collection methods, and reporting mechanisms. Collect, analyze, and interpret program data to identify trends, challenges, and opportunities for improvement. Use evaluation findings and evidence to support data-driven decision-making and continuous program improvement. Ensure accurate documentation of program outcomes, lessons learned, and impact. Quality, Compliance & Risk Management Ensure all education programs comply with relevant legal, ethical, regulatory, quality, and donor requirements. Establish and maintain quality standards across program activities and delivery. Conduct regular quality reviews, audits, and risk assessments to identify and address potential issues. Ensure program documentation and processes meet Foundation policies and relevant external standards. Proactively identify risks and implement appropriate mitigation measures to protect program quality and reputation. Reporting & Management Information Prepare comprehensive program progress reports, performance reports, and donor reports. Consolidate and analyze program, financial, and impact data to provide accurate and meaningful insights. Present key findings, achievements, challenges, and recommendations to senior management, donors, and strategic partners. Maintain accurate and up-to-date program documentation and records. Provide timely information and recommendations to support strategic and operational decision-making. Events & Strategic Initiatives Plan, coordinate, and deliver high-level educational events, workshops, conferences, and strategic initiatives. Develop event strategies that support program objectives, stakeholder engagement, visibility, and community impact. Coordinate with internal teams, external partners, speakers, and stakeholders to ensure successful delivery of major initiatives. Represent the Foundation at relevant education events and public engagements. Identify opportunities to increase the Foundation’s visibility and influence within the education sector. Strategic Planning & Education Policy Contribute to the development and implementation of the Foundation’s long-term education strategy. Conduct research, sector analysis, and environmental scans to identify emerging trends, opportunities, and challenges in education. Develop recommendations and policy inputs that support the Foundation’s strategic direction. Contribute to the development of policies, frameworks, and initiatives that strengthen the Foundation’s role in the education sector. Support senior leadership in identifying strategic opportunities and positioning the Foundation as a credible contributor to education development. Qualifications & Experience Education Bachelor’s degree in Education, Social Sciences, Business Administration, Development Studies, or a related field. Experience Minimum 5 years of relevant experience in education programs, program management, education development, or a similar role. Previous experience in vocational education is preferred. Proven experience in designing and implementing education programs from concept through delivery and evaluation. Experience managing budgets, strategic partnerships, and external stakeholders. Experience in monitoring and evaluation (M&E), impact measurement, and data-driven program improvement. Previous experience in team leadership, staff development, and strategic initiatives is highly desirable. Skills & Competencies Technical Skills Strong knowledge of education program design, implementation, and evaluation. Strong understanding of monitoring and evaluation frameworks, impact measurement, and data analysis. Good knowledge of program budgeting, financial monitoring, and resource management. Proficient in Microsoft Office, including Word, Excel, and Power Point. Strong reporting, documentation, and presentation capabilities. Knowledge of education sector trends, policies, and quality standards. Language Skills Advanced proficiency in English, both written and verbal. Soft Skills Strong leadership and people management skills. Excellent communication and stakeholder management skills. Strong negotiation and relationship-building abilities. Excellent presentation and public speaking skills. Strong analytical and problem-solving skills. Excellent time management and organizational skills. Strong attention to detail and commitment to quality. Ability to manage multiple priorities and work under pressure. Strong teamwork and collaboration skills. Flexible, proactive, and adaptable approach to changing priorities. Strategic thinking with strong execution and follow-through. Certifications Relevant certifications in Education, Project Management, Monitoring & Evaluation, Program Management, or related fields are considered an asset. About the Organization The Foundation is committed to creating meaningful and sustainable impact through education by developing high-quality programs, building strategic partnerships, and supporting initiatives that respond to community needs and national priorities. Through collaboration with government institutions, NGOs, academic organizations, donors, and other stakeholders, the Foundation seeks to strengthen educational opportunities, improve learning outcomes, and contribute to the long-term development of individuals and communities. The Senior Education Specialist will play a key role in advancing these objectives by owning end-to-end education program strategy and delivery, leading high-impact partnerships, managing resources, strengthening monitoring and evaluation, and developing the capabilities of the education team. Due to ongoing project commitments and upcoming large-scale initiatives, the successful candidate will be expected to take ownership of strategic deliverables and ensure continuity, quality, and measurable impact across the Foundation’s education programs.

<p><h4>About the job</h4> <p>We are seeking an experienced Section Manager Protection (Secondary Engineer) to lead our Protection Engineering team within the Transmission & Distribution (T&D) division. The successful candidate will oversee the design, review, and delivery of protection and control systems for substation projects while ensuring technical excellence, efficient resource management, and compliance with international standards.</p> <h4>Key responsibilities / deliverables</h4> <ul> <li>Lead and manage the Protection Engineering Section across multiple projects.</li> <li>Oversee the design and review of protection and control systems for HV/EHV substations.</li> <li>Review and approve engineering deliverables, protection philosophies, relay settings, and technical documentation.</li> <li>Ensure compliance with project specifications, client requirements, and applicable international standards (IEC, IEEE, SEC, SASO).</li> <li>Coordinate with multidisciplinary engineering teams, clients, vendors, and contractors.</li> <li>Support project execution during design, installation, testing, and commissioning phases.</li> <li>Manage section resources, monitor project progress, and ensure timely delivery.</li> <li>Mentor and develop engineering team members while promoting engineering best practices.</li> <li>Support technical proposals, bid evaluations, and business development activities.</li> </ul> <h4>Qualifications and experience</h4> <ul> <li>Bachelor's degree in Electrical Engineering (Power Systems or High Voltage preferred).</li> <li>Minimum 15 years of experience in Transmission & Distribution projects, with strong expertise in protection and control engineering.</li> <li>Strong knowledge of protection systems, relay coordination, substation secondary design, and power system studies.</li> <li>Experience delivering HV/EHV substation projects.</li> </ul> <h4>Language proficiency requirements</h4> <p>Proficiency in English (spoken and written) is required.</p> <h4>Knowledge and functional competencies</h4> <ul> <li>Strong knowledge of protection and control systems, IEC 61850, and international standards (IEC, IEEE, NEC).</li> <li>Proficiency in engineering software such as ETAP, DIgSILENT, AutoCAD, and Microsoft Office.</li> <li>Excellent leadership, planning, and resource management skills.</li> <li>Strong analytical, problem-solving, and decision-making abilities.</li> <li>Excellent communication and stakeholder management skills.</li> <li>Ability to manage multiple projects and deliver high-quality engineering solutions within schedule.</li> </ul> <h4>Why join DAR Engineering?</h4> <p>At DAR Engineering, we believe that great projects are delivered by exceptional people. That's why we are committed to creating an environment where talent thrives, ideas are valued, and careers grow.</p> <p><strong>Competitive rewards & benefits</strong><br> Enjoy an attractive compensation package, comprehensive benefits, and recognition that reflects your expertise and contributions.</p> <p><strong>Continuous learning & career growth</strong><br> We invest in your future through professional development programs, hands-on project exposure, mentorship opportunities, and clear career progression pathways.</p> <p><strong>Collaborative & diverse workplace</strong><br> Work alongside highly skilled professionals from diverse backgrounds, cultures, and disciplines, united by a shared commitment to excellence and innovation.</p> <p><strong>Positive culture & inspiring environment</strong><br> Be part of a dynamic workplace where teamwork, respect, and positive energy drive success, and where every employee contributes to shaping our future.</p> <h4>About DAR Engineering</h4> <p>DAR Engineering is a premier multidisciplinary consultancy delivering world-class solutions in architecture, engineering, design, project management, construction management, and planning services. With a strong presence across diverse sectors, we partner with governments, international organizations, and leading private-sector clients to transform ambitious visions into successful realities.</p> <p>Driven by innovation, technical excellence, and a commitment to sustainable development, our teams combine global expertise with local insight to create impactful projects that shape communities and improve lives.</p> <h4>Equal opportunity commitment</h4> <p>DAR Engineering is proud to be an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace where all employees are respected, valued, and empowered to succeed. Employment decisions are based on qualifications, merit, and business needs.</p> <p>We appreciate your interest in joining DAR Engineering. While only shortlisted candidates will be contacted, we encourage you to stay connected and explore future opportunities with us as we continue building a better future together.</p></p><p></p>

Company Description Skybridge is an experience-focused event management company that turns bold visions into memorable, high-impact events. The team combines creativity, precision, and operational excellence to design and deliver experiences that captivate and inspire diverse audiences. Skybridge partners closely with clients to translate ideas into tailored, end-to-end event solutions. The organization values passion, innovation, and craftsmanship, creating a collaborative environment for professionals who enjoy shaping exceptional moments. Team members contribute to events that leave a lasting impression long after they conclude. We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy. The ideal candidate will be young & energetic, able to appropriately identify the needs of new customers in order to aid customers in their success using our services and this will be achieved by developing an appropriate level of communication with clients and the internal team members, prioritizing tasks and time managing requests, innovating out of the box solutions to meet clients’ needs and have a clear understanding of the technical aspects of the services that the company offers. We are looking for a Business Development Manager who will be able to approach potential customers with the aim of winning new business, you'll strive to maintain good relationships with existing clients, gaining repeat business wherever possible. The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients. <br>JOB DESCRIPTION Industry: Events, Marketing & Advertising Job Type: Full Time - Onsite - Maadi Egypt Experience: 3 to 6 year Salary: Negotiable <br><br>RESPONSIBILITIES <br>• Develop sales strategies to achieve the short and long term sales revenue objectives• Review the sales processes and suggest improvements.• Communicate regularly with customers and management to discuss about advertising project progress, status etc..• Design and implement marketing strategy; including product finalization and pricing details. • Develop innovative and creative ideas for increasing sales.• Prepare contracts for both clients and suppliers, ensuring adherence to law-established rules and company guidelines•Prioritize customers based on revenue potential.• Keep track of annual events in the UAE and identified clients who would be participating. • Assist with sales reports for MTD and YTD performance• Identify decision-makers within targeted leads to begin the sales process.• Maintain and expand the company’s database of prospects.• Set up and deliver sales presentations, product/service demonstrations, and other sales actions• Assist in creating RFP responses to potential clients• Building, Managing & Maintaining Client Relationship to produce Quality Services Deliverance• Manage Key accounts and ensure completion of deliverables Oversee and manage all events, brand activations.• Responsible for sourcing and negotiation of all third-party suppliers, maximizing profit margins• Controlling the production in the workshop to ensure it is as per Client’s requirements.• Interacting with the Client on site to ensure the quality being delivered is as per expectations.• Promote company’s services and enhance brand awareness in the digital space.• Promote the company’s products/services addressing or predicting clients’ objectives• Determine new sales opportunities by studying the latest market trends.• Arrange business meetings with prospective clients• Maintain good relationship with new clients to ensure continuous business growth. • Manage and maintain account relationships through senior-level engagements.• Create presentations, preparing required briefs, fine-tuning marketing plans and all required documents like" schedules, budget allocations, media plans, marketing plans and develop advertising strategies...etc. • Develop strategies for profit and pricing proposals, as well as communicate and understand industry trends, and critical success factors for an effective rollout.• Engage with extended teams in responding to RFPs (Request for Proposals), product transition plans, and resource planning.• Ability to work in a team. Excellent coordination and initiative when dealing with productions, suppliers, and the creative department.• Ensure providing a comprehensive brief to the Art department to deliver a successful artwork as agreed with Account requests/requirements.• Achieve set monthly and quarterly sales target• Responsible for all client communications on all management levels to ensure full client care and support and handle all complaints.• Coordinate with staff members working on the same account to ensure consistent service. • Understanding of brand guidelines & creative quality.• Follow up with all the departments to ensure delivery on time.• Plan and implementation all clients' events from start to finish.• Supervise delivery of all the account requirements.• Prepare proposals for all activities and present it to client.• Manage outsources and suppliers’ deliverables.• Supporting the Sales & Marketing Manager.• Forecasts and tracks client account metrics REQUIREMENTS• Drive to surpass growth targets and revenue projections by coordinating and planning event sales • Proficiency in MS Office and CRM software (e.g. Salesforce)• Proficiency in English• Market knowledge• Communication and negotiation skills• Ability to build rapport• Bachelor’s degree holder• Experience within the Event, Marketing & Advertising Field• Business Development Experience• Articulate and well accustomed to a client-facing role• Ability to work under pressure, meet deadlines and sales targets• Excellent Analytical Skills and Time Management Skills• Creative and have an out of the box attitude towards solving complex problems• Works well with colleagues• UAE Experience is a must• Valid Driving License is a must

We are hiring team leaders who KNOW the way, GO the way and SHOW the way to their teams to ensure set commercial objectives are met if not exceeded. We are seeking people who have the ability to influence others through impactful communication capabilities and drive all for results both qualitative and quantitative . This role requires a self-supported, motivated individual who is an authentic leader who thrives on being part of close-knit team and can inspire a dedicated sales team spread over a territorial geography to achieve business objectives in a complex and ever evolving environment Vacancy:We are hiring First Line Sales Manager as per the following details:Designation: District Sales Manager (First Line Sales Manager) Area: Lower Upper Egypt Reporting: Business Unit Manager Grade:B01/B03Job Purpose:The FLSM acts as an organization before his/her team and represents a focal point of contact for both. The role is all about leading a team of regional Medical Representatives to achieve common goals and results A. Essential Duties and Responsibilities:1. Business Knowledge:Take full ownership of the district and its commercial success Know and lead the way in assigned geographical territories Develop and maintain sustainable partnership with KOLs of the therapy areas of responsibilities Thorough understanding of competitive landscape and share market intelligence as needed with business stakeholder e.g. Marketing, Key Account Team, etc. Maintain and expand customer base by counseling Medical Representatives; building and maintaining rapport with key customers; identifying new customer opportunities Professionally update diseases , products and competitors knowledge2. Team Development:Motivate and inspire the team to consistently do their best by keeping them connected with each other and the broader Incandesce's team, celebrating success and ensuring high performers are valued and recognized Ensure that Representatives understand marketing strategies and thoroughly communicate balanced product information Develop the team ensuring succession and manpower supply Identify and set retention plans for regional talents in liaising with the HR team Determine development needs for the regional team using comprehensive TNA along with the Performance Management System Coach, motivate and inspire assigned team to accomplish business goals and maximize their individual performance, both face-to-face and remotely Delegate task to the team to expose, engage and develop them by doing3. Achieving Business Objectives:Develop and execute a regional business plan that is aligned to overall strategy and tactical objectives. Identify and diagnose under-performance early and putting in place time-based performance plans Actively participate in the staffing process of the team of responsibility Achieve sales operational objectives by contributing regional sales information and recommendations Ensure effective distribution of products in the district including adequate stocking and adequate coverage of all distribution channels Meet (if not exceed) sales financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions Implements trade promotions by publishing, tracking, and evaluating trade spending Monitor and closely follow the activities of the team submitted to the CRM system. Analyze and conclude meaningful outcome B. Qualification/Knowledge/Experience:Level of education: Life Science Degree (Pharmacy, Veterinary or Science) Experience: Previous experience of Pharmaceutical FLSM role is mandatory. Multinational experience is an advantage Language : English proficiency is mandated IT Literacy: Professional MS-Office knowledge Why Incandesce Pharmaceuticals? At Incandesce , we have inexhaustible and sustainable commitment to talents through engaging and developing them in a career-growth driven organizational culture. With us, there are always opportunities to break new ground. We empower you to fulfill your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life! You love a good challenge. You are the first to roll up your sleeves and work with relentless energy until you solve the unsolvable, beat the unbeatable and you always come out on top. Passable doesn't cut it - you've got fire in your belly to learn more, do more and be more. For you, the sweetest success is shared success and you're known for your good nature. You'll fit right in at Incandesce Pharmaceuticals where we surround ourselves with the most talented and agile professionals in the industry, but we check our egos at the door. You can follow us via:<br>Website :https://www.incandesce.net/EES:Incandesce Pharmaceuticals is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, gender identity or expression, age disability, or other characteristics protected by prevailing regulations, practice or customs/traditions. About The Company:Incandesce Pharmaceuticals. is an Egyptian pharmaceutical company committed to enhancing quality of life and providing peace of mind through patient-focused healthcare solutions. The company produces a wide range of pharmaceutical products, including CNS, biological biosimilar, nutraceutical, GIT, CVS, anti-infective, and OTC products. With a goal to become one of the top 20 pharmaceutical companies by 2026, INCANDESCE. is dedicated to being both an excellent place to work and a leader in the pharmaceutical industry. At Incandesce Pharmaceuticals, we believe that, PEOPLE WHO MAKE THE DIFFRENCE accordingly they are the most important asset we have<br>Industry Pharmaceutical Manufacturing Employment Type Full-time

<p> <b>DEADLINE FOR APPLICATIONS</b> </p>6 September 2026-23:59-GMT+02:00 Eastern European Standard Time (Cairo)<p> </p> <p> <i>WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.</i> </p> <p> <br> <b>ABOUT WFP</b> <br> <br> <span>The World Food Programme is the world s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.</span> </p> <p> <br>At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.<br> <br>To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube , LinkedIn , Instagram , Facebook , Twitter , TikTok .</p> <p> </p> <p> <b>WHY JOIN WFP?</b> </p> <ul> <li> <p>WFP is a 2020 Nobel Peace Prize Laureate.</p> </li> <li> <p>WFP offers a highly inclusive, diverse, and multicultural working environment. </p> </li> <li> <p>WFP invests in the personal &amp; professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.</p> </li> <li> <p>A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.</p> </li> <li> <p>We offer an attractive compensation package (please refer to the <b>Terms and Conditions </b>section of this vacancy announcement).</p> </li> </ul> <p> </p> <p> </p> <p> </p> <p> </p> <p> <b>JOB TITLE: </b> Programme Policy Officer (Cooperating Partnerships Management)</p> <p> <b>TYPE OF CONTRACT:</b> Fixed Term - NOB</p> <p> <b>DUTY STATION (City, Country):</b> Cairo, Egypt</p> <p> <b>DURATION:</b> 12 months, with the possibility of extension subject to funding availability and satisfactory performance.</p> <p>This position reports to the Head of Programme</p> <p> </p> <p> <b>BACKGROUND AND PURPOSE OF THE ASSIGNMENT:</b> </p> <p> </p> <p>The World Food Programme (WFP) Egypt Country Office works with a diverse network of governmental and non-governmental organizations as Cooperating Partners (CPs) to implement activities under the Country Strategic Plan (CSP). Effective partnership management is essential to ensure quality programme delivery, compliance with corporate requirements, accountability, risk management and achievement of programme results.</p> <p> </p> <p>The Programme Policy Officer (Cooperating Partnership Management) will support the strengthening and oversight of the Country Office's Cooperating Partner management function. The position will coordinate cooperating partnership processes throughout the partnership lifecycle, including partner mapping, selection, agreement development and management, coordination, performance monitoring, assurance activities, capacity strengthening, and reporting. The incumbent will work closely with Partnerships, Programme, Monitoring, Finance, Supply Chain and other relevant units to promote effective partnerships, mitigate operational and compliance risks, and support consistent application of WFP corporate policies, procedures and guidance.</p> <p> </p> <p>This position contributes to strengthening partnership governance, improving partner performance and accountability, and ensuring that partnerships support the effective and efficient implementation of WFP Egypt's programme activities.</p> <p> </p> <p> <b>KEY ACCOUNTABILITIES</b> (not all-inclusive, within delegated authority):</p> <ul> <li>Coordinate the identification, development and management of potential partnerships with NGOs and Governmental Organizations contributing to improved food security and nutrition of assisted communities.</li> <li>Provide project management support to specific and defined programmes and projects of considerable size/complexity, ensuring a coordinated approach with wider programmes that complies with WFP standards and procedures.</li> <li>Facilitate corporate dialogue with partners through networking and information sharing; Proactively highlight strategic issues to senior managers and propose options for the best course of action to nurture trust and partnership growth.</li> <li>Develop and coordinate data gathering and monitoring systems ensuring that rigorous quality standards are maintained.</li> <li>Contribute to the preparation of accurate and timely reporting on programmes and activities that enable informed decision making and consistency of information presented to stakeholders.</li> <li>Research and analyse a range of policy and operational issues to inform the development of policies, programmes and activities related to NGO and GO partnership management.</li> <li>Liaise with internal and external counterparts to ensure effective collaboration, monitor ongoing projects and highlight potential risks to project delivery.</li> <li>Support the capacity building of WFP staff, partners and national government to prepare for and respond to food assistance needs, e.g. through providing inputs into training materials.</li> <li>Represent WFP in NGO-related meetings, foras and other relevant events.</li> <li>Guide and supervise more junior staff, acting as a point of referral and support them with analysis and queries.</li> <li>Other as required.</li> </ul> <p> </p> <p><br></p> <p> </p> <p> </p><p><strong>Desired Candidate Profile</strong></p><p style="font-size: 11px;"><b style="font-size: 11px;">QUALIFICATIONS &amp; EXPERIENCE REQUIRED:</b></p><p style="font-size: 11px;"></p><p style="font-size: 11px;"><b style="font-size: 11px;">Education:</b></p><p style="font-size: 11px;">Advanced University degree in International Relations, Development Studies, Business Administration, Social Sciences, Economics or other relevant field, or First University degree with additional years of related work experience and/or training/courses.</p><p style="font-size: 11px;"></p><p style="font-size: 11px;"><b style="font-size: 11px;">Experience:</b></p><p style="font-size: 11px;">At least 7 years of relevant experience including 3 years of professional experience in programme, partnerships, grant/project management, development, humanitarian operations or food assistance support.</p><p style="font-size: 11px;"></p><p style="font-size: 11px;"><b style="font-size: 11px;">Knowledge &amp; Skills:</b></p><ul style="font-size: 11px;"><li style="font-size: 11px;">Strong networking and management skills.</li></ul><ul style="font-size: 11px;"><li style="font-size: 11px;">Strong analytical skills, resourcefulness, initiative, sound judgment, tact and negotiation skills.</li><li style="font-size: 11px;">Strong verbal and written communication skills, including the ability to compile and synthesize data, prepare technical briefs, reports and presentations for diverse audiences.</li><li style="font-size: 11px;">Proficiency in Microsoft Office applications, particularly Word, Excel, PowerPoint and Teams.</li><li style="font-size: 11px;">Knowledge of UN system policies, rules, regulations and procedures related to programme implementation, partnerships, risk management and accountability.</li><li style="font-size: 11px;">Knowledge of partner performance management, field monitoring, assurance processes, spot-check methodologies and corrective action follow-up.</li><li style="font-size: 11px;">Strong stakeholder management and coordination skills, with the ability to establish and maintain effective working relationships with governmental and non-governmental counterparts from diverse backgrounds.</li><li style="font-size: 11px;">Ability to manage multiple priorities, work under pressure and adapt to changing operational requirements.</li></ul><p style="font-size: 11px;"></p><p style="font-size: 11px;"><b style="font-size: 11px;">DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE:</b></p><ul style="font-size: 11px;"><li style="font-size: 11px;">Experience in governmental and non-governmental partnership development and management.</li><li style="font-size: 11px;">Experience in managing legal partnership agreements, performance reviews, compliance, oversight and risk management processes, preferably with international assistance organizations.</li><li style="font-size: 11px;">Experience translating operational requirements into clear partnership deliverables, workplans, tracking tools and management updates.</li><li style="font-size: 11px;">Experience in capacity assessment and development of national, local and grassroot organizations.</li></ul><p style="font-size: 11px;"></p><p style="font-size: 11px;"><br></p>

<p><strong>Mission</strong></p><p>JOB PURPOSE: To prepare, coordinate, and maintain maintenance schedules, workforce deployment, resource allocation, and work management activities to support the safe, efficient, and cost-effective delivery of maintenance operations. The role ensures effective scheduling, rostering, material planning, work order management, and performance reporting while supporting operational continuity and compliance with regulatory and company requirements. The position supports planning activities by maintaining accurate data, coordinating with stakeholders, monitoring operational performance, and contributing to continuous improvement initiatives across the maintenance organization.</p><p><strong>Profile</strong></p><p>RESPONSIBILITIES/DUTIES</p><p><strong>Scheduling &amp; Workforce Planning</strong></p><ul><li>Prepare, maintain, and update short-, medium-, and long-term maintenance schedules for employees and contractors.</li><li>Support the preparation of schedules that balance operational requirements with workforce availability, leave plans, training schedules, and business priorities.</li><li>Coordinate with maintenance and operations teams to align workforce schedules with preventive maintenance, corrective maintenance, inspections, and projects.</li><li>Ensure compliance with working time regulations, company policies, and operational requirements.</li></ul><p><strong>Rostering Management</strong></p><ul><li>Prepare, maintain, and update workforce rosters to ensure adequate operational coverage while considering leave, sickness, training, and other workforce requirements.</li><li>Monitor roster compliance and adjust schedules to accommodate operational disruptions, emergency requirements, or staffing shortages.</li><li>Support the implementation of automated rostering solutions and identify opportunities for process improvements to enhance scheduling efficiency and accuracy.</li><li>Maintain accurate and auditable records of roster changes, approvals, and schedule updates.</li></ul><p><strong>Resource Planning &amp; Optimization</strong></p><ul><li>Monitor workforce utilization and identify capacity constraints, resource gaps, and operational inefficiencies.</li><li>Analyze workforce utilization trends and support the development of recommendations to optimize resource deployment and operational efficiency.</li><li>Support budget monitoring activities by providing workforce planning, scheduling, and resource utilization reports.</li><li>Contribute to cost optimization initiatives through effective workforce planning and resource allocation.</li></ul><p><strong>Material Planning &amp; Coordination</strong></p><ul><li>Monitor material requirements based on maintenance schedules, projects, and operational activities.</li><li>Coordinate with Procurement and Stores teams to ensure timely availability of spare parts, consumables, and maintenance materials.</li><li>Align material availability with maintenance plans to minimize operational delays.</li><li>Monitor material consumption against planned usage and report shortages, variances, or inefficiencies.</li></ul><p><strong>Overtime Monitoring &amp; Workforce Analysis</strong></p><ul><li>Monitor overtime utilization across departments and identify trends and improvement opportunities.</li><li>Prepare periodic reports highlighting overtime drivers, operational impacts, and cost implications.</li><li>Support departments by providing workforce planning analysis and overtime-related data.</li><li>Incorporate overtime performance into operational dashboards and management reports.</li></ul><p><strong>Data Analysis &amp; Dashboard Management</strong></p><ul><li>Maintain and update operational dashboards providing visibility of scheduling performance, workforce utilization, overtime, material availability, and operational costs.</li><li>Ensure reporting dashboards are accurate, user-friendly, and aligned with management reporting requirements.</li><li>Coordinate with IT and relevant stakeholders to integrate scheduling and reporting systems with CMMS platforms and other business applications.</li><li>Analyze operational data and generate reports to support informed decision-making.</li></ul><p><strong>Work Order Management</strong></p><ul><li>Support the timely and accurate closure of work orders within IBM Maximo by ensuring complete maintenance documentation.</li><li>Coordinate with maintenance teams to verify labor hours, material usage, and completion records.</li><li>Monitor outstanding work orders and escalate overdue activities where necessary.</li><li>Ensure compliance with CMMS documentation standards, audit requirements, and reporting procedures.</li><li>Support maintenance teams in following standardized work order documentation practices.</li></ul><p><strong>Project Planning &amp; Coordination</strong></p><ul><li>Monitor project schedules, milestones, resource allocation, and material requirements.</li><li>Track project resource utilization and budget performance throughout execution.</li><li>Prepare project progress reports highlighting risks, delays, resource constraints, and corrective actions.</li></ul><p><strong>Cross-Functional Coordination</strong></p><ul><li>Collaborate with Operations, Engineering, HR, Procurement, Finance, Safety, and Logistics teams to ensure alignment of planning and scheduling activities.</li><li>Coordinate workforce and resource planning to support maintenance, operational priorities, and special projects.</li><li>Support planning for major maintenance activities, public holidays, shutdowns, and special operational events.</li><li>Prepare planning reports and resource analyses to support management decision-making.</li></ul><p><strong>Continuous Improvement &amp; Compliance</strong></p><ul><li>Monitor and report KPIs related to scheduling efficiency, workforce utilization, overtime management, material planning, and work order performance.</li><li>Support the implementation of digital tools and system enhancements to improve planning efficiency.</li><li>Ensure planning, scheduling, and work management activities comply with safety, quality, regulatory, and company requirements.</li></ul><p><strong>Safety Responsibilities</strong></p><ul><li>Promote a positive safety culture within the workplace and attend any safety-related meetings or briefings as required within the job role.</li><li>Comply with the requirements of RDMC RQHSE Policy and Safety Management System.</li><li>Be mindful that Safety, Security, and Environmental protection are everyone s responsibility.</li></ul><p><strong>Desired Candidate Profile</strong></p><h2>ESSENTIAL QUALIFICATIONS, KNOWLEDGE &amp; EXPERIENCE</h2><h3>Qualifications</h3><p>Bachelor's degree in Business Administration, Project Management, Operations Management, Supply Chain Management, or a related discipline.</p><h3>Knowledge</h3><ul><li>Proficiency in Computerized Maintenance Management Systems (CMMS), preferably IBM Maximo.</li><li>Good understanding of maintenance planning, scheduling, resource management, and workforce coordination principles.</li><li>Strong knowledge of work order management processes.</li><li>Experience in KPI monitoring, performance measurement, and operational reporting.</li><li>Strong analytical and data interpretation skills.</li><li>Advanced proficiency in Microsoft Office applications, particularly Excel.</li><li>Good understanding of workforce planning, rostering, and overtime management.</li><li>Familiarity with reporting tools, dashboards, and data visualization techniques.</li><li>Strong organizational, planning, and coordination skills.</li></ul><h3>Experience</h3><ul><li>0-3 years of experience in scheduling, planning, project coordination, or resource management will also be considered.</li><li>Experience in maintenance planning, scheduling, workforce planning, or resource coordination.</li><li>Experience within a railway, transportation, industrial, or asset-intensive maintenance environment is preferred.</li><li>Experience using IBM Maximo or similar CMMS platforms is preferred.</li><li>Exposure to change management initiatives and continuous improvement practices is an advantage.</li></ul><h2>DESIRED BEHAVIORS &amp; EXPERIENCES</h2><ul><li><strong>Safety-First Commitment:</strong> Demonstrates commitment to safety by following procedures and supporting compliance with safety, quality, and regulatory requirements.</li><li><strong>Planning and Organizational Skills:</strong> Effectively plans, prioritizes, and coordinates daily scheduling and resource planning activities.</li><li><strong>Attention to Detail:</strong> Maintains a high level of accuracy in schedules, reports, work orders, and operational records.</li><li><strong>Communication and Teamwork:</strong> Collaborates effectively with cross-functional teams and communicates clearly with internal stakeholders.</li><li><strong>Coordination Skills:</strong> Coordinates planning and scheduling activities to support operational requirements and business priorities.</li><li><strong>Customer and Operational Support Orientation:</strong> Delivers responsive support to internal stakeholders while maintaining service quality.</li><li><strong>Accountability and Ownership:</strong> Takes responsibility for assigned activities, meets commitments, and follows through on deliverables.</li><li><strong>Continuous Improvement Mindset:</strong> Identifies opportunities for process improvements and supports the implementation of planning and scheduling enhancements.</li><li><strong>Adaptability:</strong> Responds effectively to changing operational priorities and works efficiently in dynamic environments.</li><li><strong>Time Management:</strong> Manages multiple priorities and consistently meets deadlines.</li></ul>

<p><h4>Who we are</h4> <p>VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through talent, technology & transformation.</p> <p>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and third-party capability.</p> <p>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.</p> <h4>About this role</h4> <p>We are seeking a skilled HR Operations & Resourcing Specialist to support end-to-end HR operations and resourcing activities for non-mass hiring recruitment. The role combines recruitment administration, personnel operations, HR systems management, reporting, onboarding and offboarding support, and continuous process improvement. The successful candidate will work closely with stakeholders to ensure high-quality service delivery, compliance with service level agreements, accurate HR documentation management, and a seamless employee experience throughout the employment lifecycle.</p> <h4>What you’ll do</h4> <strong>Resourcing operations</strong><br> <li>Manage day-to-day resourcing operations activities and ensure operational processes are followed effectively.</li> <li>Create and manage vacancies through the relevant recruitment approval process.</li> <li>Post vacancies on SuccessFactors and Eightfold platforms.</li> <li>Archive candidate CVs and maintain recruitment records.</li> <li>Coordinate and schedule candidate interviews.</li> <li>Communicate hiring documentation requirements to candidates and support the recruitment administration process.</li> <strong>Personnel operations</strong><br> <li>Support the daily operations of HR functions and administration activities.</li> <li>Ensure documentation is available and maintained for HR systems, processes, and procedures.</li> <li>Deliver services within agreed service level agreements and operational standards.</li> <li>Participate in HR projects and initiatives related to HR systems and process enhancement.</li> <li>Review and update processes and procedures where required, ensuring stakeholders are informed of changes.</li> <li>Identify opportunities to improve and streamline existing processes.</li> <li>Issue and authorise HR-related documents, including HR letters, payroll letters, embassy letters, and government-related paperwork.</li> <li>Manage personal document withdrawal and return processes.</li> <li>Maintain employee document archiving for all permanent employees.</li> <li>Support onboarding and offboarding activities across the employee lifecycle.</li> <li>Coordinate contract signing activities for new joiners and contractor-to-employee conversion processes.</li> <li>Process contract renewals accurately and efficiently.</li> <li>Handle confidential employee information with discretion and professionalism.</li> <li>Coordinate onboarding documentation and schedules to support an effective new-joiner experience.</li> <li>Manage all required documentation and administration for employee exit processes.</li> <li>Communicate employee joining and leaving activities with relevant stakeholders and cross-functional teams.</li> <li>Resolve operational escalations promptly and identify root causes to prevent recurrence.</li> <strong>Service delivery & quality</strong><br> <li>Maintain high standards of operational accuracy and quality.</li> <li>Monitor service delivery performance against agreed SLAs.</li> <li>Prioritise workload effectively while demonstrating a strong understanding of business requirements and customer needs.</li> <li>Resolve and close requests in accordance with established service delivery processes and timelines.</li> <h4>Who you are</h4> <strong>Experience & education</strong><br> <li>Bachelor’s degree.</li> <li>3–5 years of HR experience, preferably within HR operations, personnel administration, shared services, or recruitment operations environments.</li> <strong>Knowledge & skills</strong><br> <li>Strong stakeholder management skills.</li> <li>Effective communication skills with the ability to engage across all organisational levels.</li> <li>Experience working with HR systems and HR administration processes.</li> <li>Strong analytical and reporting capabilities.</li> <li>Good knowledge of MIS reporting and customer service practices.</li> <li>Advanced Microsoft Office skills, particularly Excel and PowerPoint.</li> <li>Knowledge of SuccessFactors HR modules and EVO HR systems.</li> <li>Strong organisational skills with excellent attention to detail.</li> <li>Ability to manage multiple priorities in a fast-paced environment.</li> <li>Ability to handle sensitive and confidential information with discretion.</li> <li>Proactive approach to problem-solving and continuous improvement.</li> <h4>Not a perfect fit?</h4> <p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p> <h4>What's in it for you</h4> <li>Opportunity to gain broad exposure across both HR operations and recruitment operations.</li> <li>Involvement in employee lifecycle management from hiring through to offboarding.</li> <li>Participation in HR transformation projects and process improvement initiatives.</li> <li>Collaboration with a wide range of stakeholders across HR and business functions.</li> <li>Opportunity to develop expertise in HR systems, service delivery, reporting, and workforce administration within a global organisation.</li> <h4>What skills you will learn</h4> <li>End-to-end HR operations and employee lifecycle management.</li> <li>Recruitment operations and candidate management processes.</li> <li>HR systems administration, including SuccessFactors and related HR platforms.</li> <li>Advanced HR reporting, analytics, and management information practices.</li> <li>Continuous improvement, process optimisation, and service excellence techniques.</li> <li>Stakeholder engagement and cross-functional collaboration skills.</li> <li>Escalation management and operational problem-solving capabilities.</li> <h4>VOIS equal opportunity employer commitment</h4> <p>Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.</p> <h4>Join us</h4> <p>At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.</p> <p>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.</p> <p>With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p> <h4>Alert</h4> <p>Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.</p></p><p></p>

<p>About PwC At PwC, we believe in harnessing technology and innovation to create solutions for our clients in various sectors. The Egypt Technology and Innovation Centre (ETIC) plays a crucial role in driving tech-forward initiatives and delivering cutting-edge projects. We are looking for a highly motivated and experienced Senior Associate Technical Project Manager to join our dynamic team. About the Resource management team Resource Management at ETIC works closely with stakeholders to respond to resource management activities, ensuring the right resource is allocated for the job request, at the right time. As a Resource Manager, you will also play a pivotal role in supporting and managing your stakeholders and ensuring operational excellence and effective capacity planning deployment. About the Resource management team Resource Management at ETIC works closely with stakeholders to respond to resource management activities, ensuring the right resource is allocated for the job request, at the right time. As a Resource Manager, you will also play a pivotal role in supporting and managing your stakeholders and ensuring operational excellence and effective capacity planning deployment. About the role The Resource Manager is responsible for managing a team that will work closely with key stakeholders and onshore resourcing teams to forecast resource requirements, identify skill gaps, and ensure that the right people are deployed to the right projects at the right time. The Manager and SA/A roles will act as a critical link between project teams and business operations, analysing workforce trends, overseeing resource planning tools, and implementing strategies to enhance efficiency and productivity. These role s are crucial for ensuring that the right talent is available at the right time to meet project and operational demands while optimi sing workforce efficiency. You will collaborate closely with onshore resourcing teams, project managers, business leads, and senior leadership to manage critical resourcing data for the onshore resourcing teams. The ideal resource manager will have strong analytical skills, experience in resource management, strong communication and attention to detail and the ability to balance short-term needs with long-term workforce planning. They will also need experience of line management. This role provides the opportunity to drive operational excellence, influence strategic decision-making, and enhance workforce productivity in a growing and dynamic organization. In a fast paced, dynamic environment, this role will provide you with opportunity to finesse your organisation and coordination skills, though on the job learning and specific training. Core Responsibilities Resource Planning Leadership reporting, to provide insight and trends to resourcing team, and to key stakeholders within the Business Unit. Execute and manage operational processes to ensure data accuracy, integrity, and completeness t o deliver sustainable, high-quality information . Conduct analysis of key operational metrics to support management and leadership to identify actions required. Proactively identify improvement opportunities and propose practical, data-driven solutions to enhance processes, reporting accuracy, or stakeholder outcomes. Provide responsive and professional administrative support to the Resource Management community. Budget &amp; Billing Management Provide reports on resource allocation, utilization, and operational efficiency. Stakeholder Communication Act as a bridge between different teams, ensuring clear communication about resource availability and needs. Develop and maintain strong relationships with key stakeholders at all levels. Build and develop strong and effective relationships with colleagues working across the UK. Act as a trusted advisor to senior management on workforce strategy . Risk Management: Early identification and action to address issues that may adversely impact on delivery, using appropriate escalation protocols, where necessary. Share knowledge and best practice across the team. Process Improvement &amp; Data Analysis Producing regular, standardised Management Information (MI) to provide insight and trends to Resource Managers and senior stakeholders, helping to drive business growth. Performing regular data integrity checks/data cleansing in our workforce planning system to deliver sustainable, high quality information. Update and maintain key systems with business critical data to support the management of headcount budgets and forecasts on a regular basis. Using existing and emerging technologies to process a range of RM related data to ensure that critical business activities are cascaded and/or completed in a timely manner. Skills: Demonstrable experience of workforce planning, resourcing, recruitment or project management experience within a professional environment Evidence of well refined communication skills An ability to cultivate and maintain strong relationships with an ability to communicate and negotiate across all levels of the business Able to plan prioritise, multitask and manage a significant workload under pressure Must be comfortable and confident with systems&nbsp;</p><p><strong>Desired Candidate Profile</strong></p><p>Skills: Demonstrable experience of workforce planning, resourcing, recruitment or project management experience within a professional environment Evidence of well refined communication skills An ability to cultivate and maintain strong relationships with an ability to communicate and negotiate across all levels of the business Able to plan prioritise, multitask and manage a significant workload under pressure Must be comfortable and confident with systems Microsoft Office (particularly Excel) Knowledge of manpower planning systems would be advantageous but not essential Ability to work independently and across multiple workstreams Planning and/or Scheduling skills Maintain high attention to detail, especially when processing high volumes of work Actively manage expectations and escalate where necessary Actively seek and identify opportunities for development Time management and organisational skills Resilient and proactive with a positive, agile attitude towards changing demands and peaks/troughs in workload. Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Degrees/Field of Study preferred: Certifications (if blank, certifications not specified) Required Skills Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, Analytical Thinking, Business Case Development, Business Process Improvement, Change Control Processes, Communication, Costing, Creativity, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, IT Project Lifecycle, Kanban (Project Management), Learning Agility, Optimism, Plan of Action and Milestones (POA&amp;M), Process Mapping, Process Standardization, Program Management, Project Budgeting {+ 23 more} Desired Languages (If blank, desired languages not specified) Travel Requirements Not Specified Available for Work Visa Sponsorship? No Government Clearance Required? No Job Posting End Date</p>

<p><h4>Who we are</h4> <p>VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through talent, technology & transformation.</p> <p>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and third party capability.</p> <p>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.</p> <h4>About this role</h4> <p>We are seeking an experienced PMO professional to support the Vodafone UK Digital & IT Delivery organisation during a period of significant transformation and change. This role partners closely with delivery teams, PMO leads, senior stakeholders, and portfolio leadership to ensure projects and programmes are effectively planned, governed, monitored, and delivered. The successful candidate will contribute to driving governance excellence, process optimisation, financial oversight, resource planning, and the adoption of hybrid delivery practices aligned with SAFe principles.</p> <h4>What you’ll do</h4> <ul> <li>Collaborate with the Value & Execution Lead and PMO Leads to support the effective planning, execution, and monitoring of projects and programmes.</li> <li>Support Technology Delivery teams in maintaining delivery standards, sharing best practices, and driving continuous improvement.</li> <li>Ensure project management processes, controls, and governance standards are consistently applied and optimised.</li> <li>Monitor and maintain accurate real-time project and programme status updates within relevant delivery systems.</li> <li>Track project milestones, risks, issues, dependencies, and mitigating actions to support effective delivery.</li> <li>Promote the adoption of hybrid delivery methodologies and alignment with SAFe principles across Technology Delivery teams.</li> <li>Facilitate regular project and programme reporting cycles, ensuring accurate and timely updates for stakeholders.</li> <li>Coordinate financial reporting activities and ensure alignment with governance and organisational requirements.</li> <li>Partner with the PMO & Transformation Manager to maintain and enhance delivery methodologies and governance frameworks.</li> <li>Support project managers in the development and maintenance of project plans, schedules, and delivery roadmaps.</li> <li>Assist with resource planning activities in partnership with Capacity Management teams to optimise utilisation and balance workloads.</li> <li>Monitor resource capacity, availability, and constraints, highlighting potential risks and bottlenecks.</li> <li>Deliver training sessions and guidance on PMO processes, governance practices, and supporting tools.</li> <li>Produce weekly performance, health, and governance reports for senior management stakeholders.</li> <li>Analyse project and programme performance data to identify trends, insights, risks, and opportunities for improvement.</li> <li>Support assurance activities to ensure programmes are appropriately planned, funded, resourced, governed, and delivered to quality standards.</li> </ul> <h4>Who you are</h4> <ul> <li>Minimum of 2 years’ experience in a Project Management Office (PMO) Analyst or project support role.</li> <li>Experience supporting a diverse portfolio of initiatives ranging from large-scale transformation programmes to smaller projects.</li> <li>Strong communication and stakeholder management skills, with the ability to engage effectively across all organisational levels.</li> <li>Highly organised and capable of managing multiple priorities simultaneously.</li> <li>Strong numerical and analytical skills, with the ability to identify patterns, trends, and areas for improvement.</li> <li>Self-motivated, proactive, and results-oriented, with the ability to work independently and collaboratively.</li> <li>Experience in financial reporting, tracking, and maintenance.</li> <li>Understanding of project management methodologies and governance frameworks.</li> <li>Knowledge of Waterfall delivery methodologies is desirable.</li> <li>Familiarity with SAFe concepts and principles is desirable.</li> <li>Advanced Microsoft Excel skills.</li> <li>Experience with Power BI, automation tools, or reporting technologies is advantageous.</li> <li>Strong attention to detail and commitment to maintaining high-quality project governance standards.</li> </ul> <h4>Not a perfect fit?</h4> <p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p> <h4>What's in it for you</h4> <ul> <li>Opportunity to work within a large-scale Digital & IT transformation environment.</li> <li>Exposure to enterprise project and programme governance practices.</li> <li>Experience partnering with senior stakeholders and delivery leadership teams.</li> <li>Opportunity to develop expertise across project controls, financial management, resource planning, and reporting.</li> <li>Involvement in continuous improvement initiatives that influence delivery excellence across multiple portfolios.</li> <li>Exposure to Agile, hybrid delivery models, and SAFe ways of working within a global organisation.</li> </ul> <h4>What skills you will learn</h4> <ul> <li>Advanced PMO governance and assurance practices.</li> <li>Portfolio, programme, and project reporting techniques.</li> <li>Financial management and forecasting within transformation programmes.</li> <li>Resource and capacity planning methodologies.</li> <li>Stakeholder management and executive reporting skills.</li> <li>Data analysis, performance measurement, and trend identification.</li> <li>Delivery framework optimisation and continuous improvement techniques.</li> <li>Practical application of hybrid delivery methodologies and SAFe principles.</li> </ul> <h4>VOIS equal opportunity employer commitment</h4> <p>Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.</p> <h4>Join us</h4> <p>At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.</p> <p>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.</p> <p>With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p> <h4>Alert</h4> <p>Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.</p></p><p></p>

<p><h4>Who we are</h4> <p>VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through talent, technology & transformation.</p> <p>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and third-party capability.</p> <p>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.</p> <h4>About this role</h4> <p>We are seeking an IT Service Desk Specialist to provide first-line service desk support for enterprise end users, supporting Vodafone Automotive and Global Catalogue users through a helpdesk-to-helpdesk support model. The role covers request management, incident management, authorisation management, service level management, relationship management, problem management and inventory-related support, while coordinating with internal teams, partners, affiliates and third-party suppliers to deliver timely, quality-focused resolutions.</p> <p>This role is based in Cairo and sits within the Enterprise function, supporting service desk operations for Vodafone Automotive, a Vodafone Group entity delivering automotive products and services to multinational customers and their end users.</p> <h4>What you’ll do</h4> <ul> <li>Receive and manage requests and incidents through channels such as M2M, Remedy, VGECO, ServiceNow, email, phone and other integrated portals, with a strong focus on call-based support.</li> <li>Acknowledge requests and incidents within agreed response times and ensure they are processed accurately in the relevant service support systems.</li> <li>Support Vodafone Automotive users and Global Catalogue users by analysing issues, processing tickets and orders, and providing clear updates throughout the ticket lifecycle.</li> <li>Take ownership of incidents, escalations, orders and tickets, including follow-up activities and liaison with partners until resolution.</li> <li>Validate requests and incidents against agreed templates to ensure the information submitted to the next level of support is complete and accurate.</li> <li>Liaise with internal and external partners, including OPAs, Service Managers and Account Managers, to support effective service delivery.</li> <li>Monitor agreed SLAs and proactively follow up with partners by email or phone to support timely resolution.</li> <li>Provide Level 1 support and first-time resolution where possible, with Level 2 support and resolution where applicable.</li> <li>Contribute to Incident Management, Knowledge Management, Quality Management and Problem Management processes.</li> <li>Create and maintain FAQ content, knowledge management materials and contact lists to improve service desk effectiveness.</li> <li>Authorise senders and callers against authorised contact lists using defined validation procedures, and report unauthorised communications to the correct authorised contacts.</li> <li>Submit requests to add, remove or update authorised contacts through the appropriate internal teams.</li> <li>Contribute to service improvement initiatives that enhance the service desk operation and customer experience.</li> </ul> <h4>Who you are</h4> <ul> <li>You have experience working in a customer-facing support function, preferably within IT.</li> <li>You bring good technical and IT knowledge, with the ability to analyse customer issues and support practical resolutions.</li> <li>You have experience working in a multi-partner environment and can collaborate effectively with internal and external stakeholders.</li> <li>You are confident using Microsoft Office applications and service support systems.</li> <li>You communicate clearly in business-level German and English, both written and spoken.</li> <li>You are organised, analytical and able to manage detailed issue investigation while maintaining a helpful and customer-focused approach.</li> <li>You can work effectively in an international and virtual team environment.</li> <li>You are comfortable working in dynamic, changing environments and can adapt your approach as business needs evolve.</li> <li>Knowledge of ITIL processes or an ITIL v3 qualification would be an advantage.</li> <li>Familiarity with Remedy or other support tools, shared service centre experience, Vodafone process knowledge, relevant qualifications or a general understanding of IoT would be beneficial.</li> <li>Additional written and spoken language skills, especially Spanish, French, Italian or Hungarian, would be an advantage.</li> </ul> <h4>Not a perfect fit?</h4> <p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p> <h4>What's in it for you</h4> <ul> <li>An opportunity to support multinational Vodafone Automotive customers and enterprise end users in a global service environment.</li> <li>Exposure to a broad service desk model covering incident management, request management, authorisation management, service level management, knowledge management and problem management.</li> <li>The chance to collaborate with internal teams, partners, affiliates and third-party suppliers across a multi-partner support ecosystem.</li> <li>Practical experience with service support tools and integrated customer support portals, including Remedy, VGECO, ServiceNow, M2M, email and phone-based support channels.</li> <li>A role that supports continuous service improvement and encourages contribution to improved service desk operations.</li> </ul> <h4>What skills you will learn</h4> <ul> <li>End-to-end incident, request, ticket and order lifecycle management within an enterprise service desk environment.</li> <li>SLA monitoring, escalation follow-up and partner coordination across internal and external support teams.</li> <li>Knowledge management practices, including FAQ creation, support collateral maintenance and contact list management.</li> <li>Authorisation management and validation procedures for approved contacts and support communications.</li> <li>Practical application of ITIL-aligned service management processes, including incident, problem, quality and knowledge management.</li> <li>Customer communication, issue analysis and first-time resolution techniques in a multilingual support environment.</li> </ul> <h4>VOIS equal opportunity employer commitment</h4> <p>Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.</p> <h4>Join us</h4> <p>At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.</p> <p>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.</p> <p>With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p> <h4>Alert</h4> <p>Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Paragon is searching for a General Counsel &amp; Compliance Officer for a staff position with an international Oil &amp; Gas operator based in Egypt. Reporting directly to the CEO, the General Counsel &amp; Compliance Officer will serve as the Company's principal legal advisor, providing strategic and commercially focused legal support across corporate governance, commercial contracting, regulatory matters, legal risk management, dispute resolution, and ethics &amp; compliance. The role will support the Board and executive leadership team while ensuring the Company maintains the highest standards of legal and regulatory compliance across its operations. The successful candidate will advise on a broad range of upstream Oil &amp; Gas matters, including Production Sharing Contracts (PSCs), Joint Venture (JV) arrangements, commercial agreements, financings, regulatory engagement, and corporate transactions. The role will also support growth initiatives, including acquisitions, divestments, and other M&amp;A activities, while overseeing external legal counsel and managing legal risks associated with the Company's business operations. In addition to leading the Company's legal function, the General Counsel &amp; Compliance Officer will be responsible for driving a risk-based compliance program encompassing due diligence, investigations, policy guidance, training, monitoring, and ethical business conduct. The position requires a commercially minded legal professional with strong stakeholder management skills, the ability to influence at Board and executive level, and a proven track record of balancing legal risk with business objectives. Candidates should possess significant corporate and commercial legal experience within the Oil &amp; Gas or Energy sector, including exposure to the Egyptian upstream industry, PSCs, JV structures, and M&amp;A transactions. Strong contract drafting and negotiation skills, sound judgement, and experience operating within complex, regulated, and project-driven environments are essential. Due to current business requirements, this opportunity is open to Egyptian nationals only. Position Title : General Counsel &amp; Compliance Officer Staff or Temp : Staff Expected package : To be discussed Location : Egypt Reports to: CEO Role Summary The General Counsel &amp; Compliance Officer is the company s primary legal advisor, providing business-focused counsel across corporate governance, commercial contracting, regulatory engagement, and legal risk management for the Company and its subsidiaries/branches ("The Company"). The incumbent will be accountable for the delivery of business focused legal services for The Company. The role safeguards The Company complaint standing enables compliant execution of strategy and projects and supports sound decision-making in a dynamic Oil &amp; Gas environment. Compliance responsibilities are delivered as a focused, risk-based program to promote ethical conduct and policy adherence. Key Accountabilities Deliver timely, pragmatic legal advice to management and the Board, identifying legal and commercial risks and recommending actionable mitigations. Own the quality and consistency of legal agreements (drafting, review, negotiation) and ensure alignment with The Company standards and delegation of authority. Maintain effective corporate governance and company secretarial support, including board/committee documentation and statutory records as applicable. Manage legal risk and disputes, including strategy, documentation and settlement/litigation recommendations where material. Manage external legal counsel and ensure timely and efficient delivery. Provide focused Ethics &amp; Compliance support through risk-based planning, due diligence, training, monitoring, and recordkeeping (summarized scope). Core Responsibilities A. Legal Advisory &amp; Commercial Support Advise the CEO, leadership team, and Board on legal aspects of strategic, operational, governance, and ethical matters; translate ambiguity into clear options and decisions. Support commercial teams in negotiations with partners, contractors, lenders/banks, and governmental authorities; ensure risks, liabilities, and protections are appropriately balanced. Plan, organize and lead the provision of external legal support to The Company, including but not limited to projects that have strategic value and financial impact, regulatory compliance issues and employment matters. Draft, review, negotiate, and maintain templates for contracts and legal documents (e.g., NDAs, services, procurement, JV/partnering, financing, and other business agreements). B. Corporate Governance &amp; Company Secretariat Provide support on corporate governance and company secretarial matters, including Board/committee meeting packs, resolutions, minutes, approvals, and statutory filings where applicable. Support maintenance of corporate records and authority registers; advise on governance best practices and control frameworks. Liaise with shareholder legal teams as needed and coordinate specialist input (tax, regulatory, competition, HSE/legal intersections, etc.). C. Disputes, Claims &amp; Legal Risk Management Advise on contractual disputes, claims, and issues arising under contracts/concessions; propose resolution strategies, escalation paths, and settlement parameters. Lead coordination with external counsel: scope, budgets, instructions, review of pleadings/advice, and management reporting for material matters. Identify and manage legal risks (contract, regulatory, reputational, financial); maintain a legal risk register and ensure controls/mitigations are implemented. Support financings and day-to-day banking legal matters (security documents, guarantees, conditions precedent, and related documentation) as required. D. Ethics &amp; Compliance Serve as a speak-up channel and triage concerns; coordinate investigations and outcomes with relevant stakeholders while maintaining confidentiality and fairness. Develop and execute an annual, risk-based compliance plan (risk assessments, targeted training, and monitoring). Conduct integrity due diligence on counterparties; flag red flags and recommend mitigations and risk ratings. Advise on core policy topics (Gifts &amp; Entertainment, Conflicts of Interest, sponsorships/social investments, trade sanctions) and maintain essential registers and records.&nbsp;&nbsp;</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><strong>Education (Preferred):</strong> Bachelor's degree in law (LL.B.). Postgraduate qualifications (LL.M., diploma in corporate/commercial law)</li><li><strong>Experience (Minimum):</strong> 10+ years of progressive legal experience, including corporate/commercial contracting and advisory work in the Oil &amp; Gas/Energy Industry. Prior exposure to project-based environments, or regulated industries is strongly preferred.</li><li><strong>Core Competencies:</strong></li><ul><li>Demonstrated knowledge and practical experience in the international oil and gas industry</li><li>Knowledge and experience in UK law/contract law.</li><li>Strong corporate/commercial legal drafting and negotiation skills; ability to simplify complex issues for business decision-makers.</li><li>Sound judgement and integrity; confident handling of sensitive and privileged information.</li><li>Stakeholder management and influence across functions and with external parties.</li><li>Structured risk management mindset; proactive issue spotting and mitigation planning.</li><li>Thorough understanding and hands-on experience with Due Diligence (CDD) and related compliance frameworks</li></ul><li><strong>Technical &amp; Digital Skills:</strong> Advanced Microsoft 365 (Word, PowerPoint, Excel, Outlook, Teams, SharePoint) and disciplined document control/versioning.</li><li><strong>Languages:</strong> Fluent English (written and spoken) is mandatory. Arabic is strongly preferred.</li><li><strong>Certifications (Preferred):</strong> Company secretarial/governance training, compliance/ethics certification, or equivalent professional accreditation is an advantage.</li><li><strong>Personal Attributes:</strong></li><ul><li>Business-oriented mindset with the ability to balance legal protection and commercial outcomes.</li><li>Calm under pressure; able to manage competing priorities and tight deadlines.</li><li>High attention to detail with clear, executive-ready writing and communication.</li><li>Independent, proactive, and collaborative approach; comfortable operating in fast-paced environments.</li></ul></ul><p></p></section>

<ul><li><p>MSF in Egypt is focusing on providing health services for vulnerable populations in 2 locations: Aswan Governorate and Greater Cairo.</p></li></ul><ul><li><p>MSF in Egypt has shifted to a different model where all of the abovementioned clinics are now operated together with local NGO partners.</p></li></ul><ul><li><p>Given the complexity of the referral needs of the target population, along with the new partnership model and the complexity of the Egyptian health care system, it is important for a more senior Social Worker to centralize all the social work activities in the various clinics and define more strategic approaches to ensure a more effiecient work process.</p></li></ul><ul><li><p><strong>Main Purpose:</strong></p></li><li><p>Design, oversee and monitor all the Social Work (SW) related activities in the mission. As the most senior Social Work role in the mission, lead the strategic development of SW services across all projects, ensuring alignment with the MSF Social Work Framework and the overall medical operational strategy</p></li></ul><ul><li><p><strong>Accountabilities:</strong></p></li><li><p><strong>General::</strong></p></li><li><p>&nbsp;&nbsp;&nbsp;&nbsp; In close collaboration with the Country MedCo/Country Coordinator, co-define and implement the overall SW strategy of Egypt mission.</p></li><li><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensures regular collaboration and coordination with the Aswan project and Greater Cairo Project teams</p></li><li><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Supports in the development of protection objectives and interventions based on the context analysis.</p></li><li><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensures ongoing capacity building and supervision of the SW team.</p></li><li><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensures regular reporting on SW and protection activities.</p></li></ul><ul><li><p><strong>1. Social case management:</strong></p></li><li><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; In collaboration with the PMR/MAM and PC, and taking into account the SW team’s experiences, co-define and regularly reviews the case management strategy</p></li></ul><ul><li><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Monitor and actively network with relevant external stakeholders (UNHCR, government social services, CBOs, NGOs) and attend relevant sub-cluster meetings (protection, child protection, etc) to ensure complementarity of services, identify gaps, and advocate for patients facing barriers to accessing services</p></li><li><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure that critical social needs of individuals are responded to by SW teams</p></li><li><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Support and coach the SW teams, as well referral focal points/nurses</p></li><li><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Intervene directly for the management of complex cases (e.g. high risk of recurrence of violence, un-accompanied minor, etc.) as defined according to the context.</p></li><li><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Organize regular case management meetings across projects to discuss complex or high-risk cases, facilitate multidisciplinary case discussions, and support decision-making.</p></li></ul><p></p><ul><li><p><strong>2. Social support:</strong></p></li><li><p>&nbsp;&nbsp;&nbsp;&nbsp; Support the establishment of a safe, dignified and confidential environment of care within the MSF facility, fostering the promotion of patient’s information and rights, accessibility to feedback and complaints mechanism.</p></li><li><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Support the analysis and reporting of patients’ feedback</p></li><li><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure that SWs foster patients’ agency and provide adapted accompaniment to patients along their pathway (entry-stay-discharge) and respond to potential special needs (e.g. caretaker).</p></li><li><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Contribute to the sensitization on the concepts of protection mainstreaming, child safeguarding, protection from sexual exploitation and abuse.</p></li></ul><ul><li><p><strong>Others:</strong></p></li><li><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure the application at all times of the MSF SW framework, and in respect of the legal and protection frameworks, as well the data protection policy.</p></li><li><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Guarantee that records, statistics and files are collected in a timely manner and kept according to the data protection policy, MSF ethical guidelines and legal standards.</p></li><li><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Consolidate SW data recording and reporting to ensure provide in-depth analysis to identify trends and patterns and report on regular basis to PMR / FC and relevant functional managers and use these findings to inform programme adaptation and continuous quality improvement</p></li><li><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Identify and monitor relevant indicators of SW activities results and achievements.</p></li><li><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Develop, adapt and regularly review SW SOPs, referral pathways, tools and guidance materials adapted to project needs, in collaboration with relevant coordinator/referent.</p></li><li><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Plan and supervise the HR associated processes of SW personnel of the project, and contribute to team wellbeing, including identifying learning needs and developing capacity-building and coaching plans for the SW team. Monitor the quality of SW interventions across all projects, ensuring adherence to SOPs, ethical principles, survivor-centred approaches and data protection standards.</p></li><li><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure accountability for safeguarding, child safeguarding, PSEA, confidentiality, informed consent, Do No Harm and survivor-centred approaches as core principles across all SW activities in the mission</p></li><li><p><strong>Job Conditions:</strong></p><ul><li><p>Location: Cairo. Regular visits to the projects in Greater Cairo and Aswan.</p></li><li><p>Contract type: Fixed-term Contract – Full-time&nbsp;(working hours: 8:30 am – 5:00 pm)</p></li><li><p>Please note that the salary is not negotiable, and that previous MSF experience will be taken into account for salary calculation.</p></li><li><p>Adhere to the MSF principles and to our managerial values: Respect, Transparency, Integrity, accountability, trust and Empowerment.</p></li><li><p>Adhere to the MSF Behavioural</p></li></ul></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p><strong>Education:</strong></p></li><li><p>Degree in social work or other relevant degree in Social Sciences, Psychology, Law.</p></li><li><p>Master’s degree in social work as added value.</p></li></ul><ul><li><p><strong>Experience:</strong></p></li><li><p>Essential:</p></li><li><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; minimum 3 years’ professional experience in managing social work or similar programs (protection, psychosocial, sexual and gender-based violence,...)</p></li></ul><ul><li><p>Highly desirable:</p></li><li><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Work experience in health-related, humanitarian, protection and/or migration context.</p></li><li><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proven experience of delivering social / protection case management in emergency settings is an added value.&nbsp;</p></li><li><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Demonstrated understanding of and ability to navigate the national/local social welfare system</p></li><li><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience in managing teams is an asset</p></li></ul><ul><li><p><strong>LANGUAGE</strong>:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</p></li><li><p>Written and Spoken English and Arabic essential.</p></li></ul><ul><li><p><strong>KNOWLEDGE:</strong></p></li><li><p>Essential computer literacy (Microsoft Office)</p></li></ul><ul><li><p><strong>COMPETENCIES:</strong></p></li><li><p>&nbsp;&nbsp; Commitment to MSF principles: Understand and accept MSF principles, follow MSF protocols.</p></li><li><p>&nbsp;&nbsp; Stress management Teamwork and cooperation: demonstrate an open and integrating attitude, respect of different point of views and is able to work in a interdisciplinary team.</p></li><li><p>&nbsp;&nbsp; Cross-cultural awareness: Ability to work in a multicultural environment.</p></li><li><p>&nbsp;&nbsp; Service orientation: ability to Know and understand patients’ needs and ability respond empathetically to them.</p></li><li><p>&nbsp;&nbsp; Behavioral flexibility: ability to adapt the behaviour to the needs of the situation.</p></li><li><p>&nbsp;&nbsp; Result and quality orientation: ability to work towards objectives, preserving established standards and capacity to work autonomously.</p></li></ul><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Testing Specialist is responsible for the successful and cost-effective implementation of Amideast Testing programs: ETS: CMD, SAT, PROMETRIC and Miscellaneous tests effectively as per the set policies and procedures. S/he plays an active role in providing customer service and strong public relationship with institutions (schools, academies, universities, and corporates) and create public awareness of Amideast s testing services in the community. S/he will support registration, administration, training; contacting Proctors, Test Center Administrators (TCAs), Test Center Supervisors (TCSs), tracks documents and forms and update databases; complete reporting documentation; consistently ensure that that testing quality and security standards are met; and will actively interact with all stakeholders in a professional and positive manner and all associated logistics.</p><p>RESPONSIBILITIES</p><ul><li>Support testing department members in all projects &amp; tasks assigned</li><li>Perform actively in cross-functional projects teamwork tasks</li><li>Learn all testing product knowledge and act as testing resource for all projects</li><li>Handle testing unit duties (test registrations, back-office work &amp; results)</li><li>Comply with all procedures set forth by the various international test regulations &amp; client s agreement</li><li>Handles onsite &amp; offsite test administrations</li><li>Maintain excellent relationship with all stakeholders including schools, academies, universities, and corporates</li><li>Supervise Test Center Administrators (TCAs), Test Center Supervisors (TCSs ), and Proctors. Support in scheduling their assignments</li><li>Registers candidates for paper and pencil examinations and computer-based examinations by accurately collecting, entering, and verifying candidate information and payment information</li><li>Receive, verify test materials, and securely store them till test date</li><li>Handles all filling system &amp; maintain organized track for storage inventory</li><li>Score, and distribute test scores</li><li>Handle local registration, confirmation with test takers and candidate complaints courteously and promptly</li><li>Monitor the usage and expiration of voucher logs for local registration of international tests</li><li>Complete PROMETRIC certification and pass certification exam annually</li><li>Act as Prometric TCA when needed</li><li>Support in preparing accurate data for invoice, annual business plan, budget, etc</li><li>Respond promptly to testing inquiries and provide information about various testing programs to candidates</li><li>Acts as test day supervisor in Institutional TOEFL and TOEIC examinations for internal and external clients and takes all required security precautions according to set rules &amp; regulations to maintain test security</li><li>Work in remote proctoring project for TOEIC and TOEFL Exams. Handle 2 roles proctor and administrator</li><li>Schedule TOEIC public exams with ETS according to set deadlines and arrange and proctor test administrations.</li><li>Handle online shopping cart and ensure test takers are registered, rescheduled to proper exams, ensure refunds are processed, extract rosters for online registrations, update test policies</li><li>Submit a full report following any event or testing administration regarding policy violations and any issue that occur during the test administration</li><li>Distributes TOEFL, TOEIC and SAT score</li><li>Create additional score reports and mail them to institutions</li><li>Assist in the preparation and distribution of SAT scores</li><li>Coordinate none ETS paper-based exams, online exam activities, and arrange for test events including their staffing and work closely with the client to meet and exceed customer service levels and maintain test security and integrity</li><li>Complete departmental forms by thoroughly and accurately documenting information to provide quality service</li><li>Records and prepares accurate monthly statistics</li><li>Attend ETS &amp; Amideast H.Q meetings, training &amp; calls</li><li>Provide backup support for Testing Unit Representatives during peak hours, shifts and staff absence</li><li>Handle work tasks and responsibilities independently and with minimal supervision</li><li>Work closely with several internal departments &amp; grant</li><li>Handles all escalated calls in a professional and positive manner</li><li>Identify customer issues and concerns and respond where needed</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in any relevant field</li><li>Minimum of 3 - 7 years of work experience preferably in the field of Education/ administration</li><li>High language proficiency in both Arabic and English</li><li>Very good email writing skills</li><li>Very good speaking skills</li><li>Organised</li><li>Project management skills with precise attention to detail, planning, organizing, and ability to work under time pressure</li><li>Strong decision making and problem-solving skills</li><li>Ability to work independently and as part of a team</li><li>Ability to handle complaints and difficult situations</li><li>Must be available to work in afternoons/evenings and weekends, for the announced exam dates when requested and as needed. (Additional hours in afternoons to be compensated in other work days)</li><li>Integrity in keeping confidentiality is a must</li><li>Self-motivated</li><li>Able to maintain professional demeanor and appearance</li><li>Proficient use of Microsoft Outlook, Word, Excel, Power point</li><li>English TOEIC score of minimum 800.</li><li>Project Management certification.</li></ul><p></p></section>

Main Responsibilities<br><br>Reporting to the Director (Banking Legal Services), the Manager (Banking Legal Services) will assist the Legal Department in ensuring that it contributes fully to the Bank's mission of stimulating a consistent expansion of and diversification of African trade so as to rapidly increase Africa's share of global trade, while operating as a first class, profit oriented, socially responsible financial institution and a Centre of Excellence in African trade matters.<br><br>Key Responsibilities:<br><br> Providing advice to the Bank and its subsidiaries on a broad range of banking and finance matters to ensure delivery of tailored, commercially focused legal solutions Providing legal and strategic advice to the Bank and its subsidiaries entities on special projects/initiatives and identifying potential legal risks Participating in the planning, organisation and implementation of legal support for business activities of the Bank, research of relevant precedents, presentation of appropriate solutions Providing guidance on the proper application and interpretation of laws and regulations as applicable to the Bank's business and ensuring adequacy of controls to mitigate legal and other risks or concerns that may arise thereto Providing assistance in connection with the formulation and implementation of effective legal processes to ensure timely delivery of transaction documentation. and facilitating the development of appropriate forms of standardised documentation/legal precedents Serving as subject matter expert and key legal advisor to business stakeholders by providing counsel on all aspects of legal matters related to the Bank's loan products Serving as Legal stakeholder on internal committees/working groups, managing special projects and engaging with advocacy efforts relating to the Bank's development mandate Coordinating the engagement of external legal counsel in order to ensure value for money in the procurement of legal services Providing legal advice to management and staff in all areas of the Bank's activities and proffering solutions to legal problems, constraints, risks, options, consequences and approaches Providing advice in connection with the Bank borrowings in the international capital and money markets, including the review and negotiation of legal documentation required for the implementation of the Bank's borrowing strategy and capital markets transactions Providing legal advice on the Bank's Asset and Liability Management procedures and policies and participating in the work of the Bank's Asset and Liability Management Committee and its working groups Providing legal advice on equity participations, grants and other financing and co-financing agreements with other multilateral and bilateral financial institutions and related arrangements Representing the Bank internally and externally in negotiation, disputes, consultations and other proceedings that require legal representation Working with internal staff and external parties as required by management; Conducting deal appraisals (with provision of input) and legal due diligence exercises on proposed transactions; Preparing a variety of legal documentation including transaction documentation designed to protect the interests of the Bank as lender, borrower and in other capacities Negotiating a wide range of legal documents with the Bank's transaction counterparties, under the guidance of management; Providing legal advice to management and staff in all areas of the Bank's activities and proffering solutions to legal problems, constraints, risks, options, consequences and approaches Reviewing documentation and assessing legal matters arising from the various financing and non-financing activities of the Bank; Conducting, managing and monitoring the legal workstreams of ongoing transactions<br><br>Compliance Responsibilities<br><br> Understanding and adhering to the Bank's AML, Regulatory and Conduct Compliance policies and procedures, notably:<br><br>(i) Staff Handbook (has code of conduct provisions)<br><br>(ii) Anti-Money Laundering (AML), Counter Financing of Terrorism and Counter Proliferation Financing<br><br>(iii) Conflicts of Interest and Policies on Staff Involvement in External Engagements/Activities<br><br>(iv) Anti-Bribery & Corruption<br><br>(v) Insider Trading Guidelines<br><br> Reporting any suspicious or non-compliant activities or matters relating to the Bank's staff or the customers to the Compliance Department Completing the Annual Compliance Training/Assessment<br><br>Requirements<br><br>Requirements<br><br>Master's degree in French Civil Law from a recognized university Minimum of 8 years of professional legal practice and experience, with particular emphasis on the banking and financial services industry Experience in handling documentation related to cross-border trade and project finance transactions, particularly in the following areas:Structured trade and corporate finance Project and asset-based finance Guarantees and specialised finance Sovereign lending Private equity Good knowledge of banking practices in Africa and the ability to communicate and function effectively in a culturally diverse and change-oriented environment Ability to interact with senior officials of banks, corporates and governments, and to present legal advice on various management issues to the Bank's senior management Excellent verbal and written communication skills in English Knowledge of one or more of the Bank's other working languages is an added advantage: French, Arabic or Portuguese Strong drafting skills across a variety of legal documents, with the ability to communicate complex issues clearly and concisely Familiarity with trade and project finance issues, treasury matters and transnational transactions Ability to quickly grasp the essence, content and implications of the Bank's constitutive documents in order to provide sound legal advice Ability to review documents and provide advice under strict deadlines Strong negotiation skills and the ability to work with legal and non-legal professionals to develop innovative solutions to conflicting interests and positions Ability to organise and manage human resources to achieve goals Proficiency Level<br><br>Leadership Skills<br><br>Specialists or managers should be able to:<br><br>Oversee teams and manage transactions from a legal perspective throughout the credit value chain Advise internal and external stakeholders and staff Contribute to innovation in business practices Engage with internal and external stakeholders, representing Afreximbank Group at third-party events and meetings Contribute to negotiations, primarily in a technical capacity, with firm-wide impact Proactively explore opportunities for technical or innovative advancements for the Bank Influence within their own team, and occasionally beyond their team, to drive and achieve results<br><br>Interpersonal Skills<br><br>The role requires the ability to:<br><br>Strengthen internal and, where relevant, external relationships Mentor junior colleagues and share technical knowledge to foster collaboration and support project outcomes Influence decisions at the functional level Contribute to external negotiations using technical knowledge where required Articulate complex ideas clearly and succinctly Manage the delivery of projects and communicate information effectively to senior staff members<br><br>Problem Solving and Business Impact<br><br>The role requires the ability to:<br><br>Use experience and deeper technical knowledge to identify core issues Analyse complex data and synthesise information to support the development and implementation of strategic solutions Support technical initiatives and contribute to strategy Occasionally contribute new ideas to drive innovation<br><br>Supporting Afreximbank's Mandate<br><br>The role requires:<br><br>A substantial understanding of Afreximbank Group's products and services A clear understanding of how the role contributes to Afreximbank Group's values and mission Good knowledge of the Continent and African Diaspora's political, economic and trade landscape The ability to offer well-informed opinions on relevant matters internally and to external counterparts The ability to identify practical ways in which Afreximbank Group's values and mission can be cascaded to junior colleagues and external parties<br><br>Key Competencies<br><br>Self-Starter with Minimal Supervision<br><br>Proactive, motivated and able to manage tasks with minimal oversight Timely, detail-oriented and sensitive to deadlines, ensuring that assigned tasks are delivered to the required quality<br><br>Team Collaboration and Communication<br><br>Strong team player with good interpersonal skills Ability to work effectively as part of a multidisciplinary and multicultural team Ability to influence teams and build networks across boundaries High level of emotional intelligence and emotional resilience, with the ability to work effectively in a diverse legal team<br><br>Leadership Experience<br><br>Strong analytical skills Ability to think strategically, analyse and synthesise information from diverse sources, and draw conclusions from complex materials and publications Experience in communicating complex transactional and legal risk management issues to the Board, Executive Management and external stakeholders High level of emotional intelligence and emotional resilience<br><br>Skills, Knowledge and Attitude<br><br>Excellent oral and written communication skills in English Knowledge of the Bank's other working languages is an added advantage: French, Arabic and Portuguese Proficiency in Microsoft Office programs, including Word, Power Point, Excel and Outlook Familiarity with legal risk management systems Good project management skills Ability to manage multiple tasks simultaneously under tight deadlines<br><br>Internal Change Agent<br><br>Ability to function in a change-oriented environment Good knowledge of legal risk management practices in Africa and globally Ability to articulate and promote the Bank's legal risk management narrative to various internal stakeholders<br><br>Afreximbank's Core Values<br><br>Commitment to Africa and supporting the emancipation and empowerment of Africans Uncompromising integrity Passion for learning and drive Teamwork Trust and respect for the individual Innovation, excellence and flexibility Professionalism and responsiveness<br><br>Benefits<br><br>Private Health Insurance Training & Development Performance Bonus

About Sutherland<br><br>Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.<br><br>We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.<br><br>We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.<br><br>For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.<br><br>Sutherland<br><br>Unlocking digital performance. Delivering measurable results.<br><br>Job Description<br><br> POSITION SUMMARY What is the main purpose of this position? Why does it exist?<br><br>▪ The CLS program training Leader role partners with the business & functional owners to<br><br>establish and execute strategic training methodologies that drive business performance. The<br><br>role is responsible for the training and development operations for all programs & client in<br><br>assigned in the vertical; Manage training resources to meet Sutherland and Client KPI<br><br>targets; Hire-train-develop a team of Training Manager and Training Specialists; Ensure<br><br>supervision and trainee development in classroom and nesting, effective execution of New<br><br>Hire Training, Nesting, and 0–30-day processes, compliance to all CLS mandated tools,<br><br>templates, formats, and reporting guidelines; Maintain budgetary compliance, HC and<br><br>ratios, and own the VTF program in the programs assigned under a vertical.<br><br>- Plan, project, manage, and ensure execution of training delivery (New Hire + Ongoing) for clients. Ensure ramp plan is in place, updated, executed. Trainer and Training Room assignments are locked for each class. - Observe classes, Nesting & Bottom Quartile Management delivery and lead coaching sessions for the group. Ensure effective Training Delivery takes place and Trainers are observed, given feedback, and coached on facilitation and classroom management effectiveness. - Assess, maintains, and ensure Training Curriculum is updated based on Client Needs and Program performance- Ensures that trainees are empowered to provide feedback on training experience and employee welfare through Daily Training Pulse, Training Reaction Quotient, FGD, and open communication with Trainer, Training Manager, and Site Leaders. - Ensures the tracking & assessment of the key performance indicators, including 30-60-90 days performance post nesting for each wave. - Ensure Training Curriculum is updated with latest call flow, call drivers, and call samples. Assess and ensures activities, exercises, and modifications are aligned with the Account needs and updates. - Ensure New Hire Consultants are getting right level of coaching, support, and development during and post Nesting (30-60-90 days tenure). - Monitor retention per class per client and execute initiatives that will positively impact learner experience and welfare. - Forecast attrition in Training and Nesting and execute appropriate retention strategies. - Conduct FGDs for Learners and address issues and help items raised. - Utilize feedback from Daily Training Pulse and Training Reaction Quotient to continuously improve Training Environment and Learner Experience. - Ensure updated knowledge of the two key programs at the operating center with self at all times. - Participates in weekly/bi-weekly performance calls with Enterprise Managers, SD & Client as required. - Facilitate or Participate on Needs Analysis driven by Performance Improvement and/or potential growth. Ensures strategic action plans based on needs analysis are executed by Training Team and other business units. - Coach & Develop Training Managers and Trainers in their core competencies. - Conduct Performance Reviews for Training Managers covering help items, New Hire Performance, Training Throughput, Trainer Observation, Training Reaction Quotient, Productivity, Action Plans and Initiatives. - Establish development plans for Training Managers and ensures it’s in place for Trainers. - Ensures client related billable/non-billable reports and every other reporting requirements are collated, audited and sent out all through Analyst/Coordinator - Maintain updated hiring & resource planners (TRPD) for all the operating center/site. - Ensures consistency & compliance to all CLS mandated tools, & reporting guidelines (e.g. TRPD, CLS Tracker, Trainer Productivity, etc) – (via Training Specialists/Managers & Coordinator). - Creates weekly CLS site report (4 Blocker). - Management of the Site Training Budget; people (VTF & Trainers utilization), facilities and equipment. Drive hiring and sourcing. Establish and execute CLS strategies to address program challenges- Proactively engages and manages the operating-center service delivery relationship. - Proactively seeks to improve Training Delivery for the site via content, context & curriculum analysis. Uses other acceptable ISD/Improvement Methodologies as applicable. - Demonstrate business acumen to analyze and design solutions that address performance challenges- Assess if need of new technology or methodology is needed to enhance performance and support for new hires. - Maintain and understand the pulse of the Program/Site - Articulate drivers and root causes enabling design of initiatives, working with Site Leadership and other business units. - Formulate initiatives to improve retention, satisfaction and engagement- Forecast CLS talent needs and develop human capital management solutions answering both current and future needs- Partners with stakeholders to support revenue growth and demands for the operating center. - Represents CLS in all relevant strategic and tactical forums; internal & external for the operating center. - Partners with Service Delivery and Quality to determine needs and gaps within the operating site. - Conducts & leads detailed gaps & needs analysis and post-training assessment initiatives for the program. - Lead special projects or new business developments that require specialized training attention. - Analyze and correlate Daily Training Pulse and Training Reaction Quotient results with Echo Survey, Attrition Trend, and New Hire Performance to enable formulation of initiatives to address employee retention and performance issues. - Lead/ participate in CLS Geo-wide projects targeting process improvements, innovations, department governance. <br><br>Qualifications<br><br>College Degree (Masters/MBA is a plus) Minimum of 7 years BPO experience with at least 4-5 years of managing Training and Development business unit. Demonstrated ability to use MS Office applications: Excel, Power Point, Word, and Outlook Excellent written and oral communication skills Excellent ability to build networks within and across functions through proactive communication. Ability to maintain a high degree of confidentiality and professionalism is critical Strong work ethic, integrity, flexibility, diversity, customer service orientation, leadership/coaching skills and team building abilities are essential<br><br>Additional Information<br><br>All your information will be kept confidential according to EEO guidelines.

<p><h4>Location</h4> <p>Cairo, Egypt</p> <h4>Role purpose</h4> <p>The Claims Retrospective Officer is responsible for the clinical assessment and adjudication of medical claims, ensuring compliance with medical necessity, policy coverage, and clinical guidelines. This role combines the expertise of a physician with the operational duties of a claims officer to deliver high-quality service and decision-making in a fast-paced environment.</p> <h4>Key responsibilities / what you do</h4> <ul> <li>Conduct clinical assessments of inpatient and outpatient medical claims to ensure accuracy and compliance with policy terms and clinical guidelines.</li> <li>Validate diagnoses, procedures, and services against medical records and policy terms.</li> <li>Identify discrepancies, overutilization, or non-compliance with guidelines.</li> <li>Collaborate with claims teams to support adjudication decisions and ensure alignment with medical policies and regulatory requirements.</li> <li>Utilize AWC’s client database accurately to reflect departmental workload and facilitate effective target planning.</li> <li>Respond to customer inquiries professionally and liaise with other departments to ensure efficient and professional responses, achieving customer satisfaction.</li> <li>Participate in departmental medical training to expand knowledge of medical terminology and procedures and develop comprehensive claims processing skills.</li> <li>Contribute to team and departmental productivity targets to achieve agreed SLA and provide high-level customer service.</li> <li>Other ad hoc duties as required.</li> </ul> <p>At Allianz Partners, AI is revolutionizing customer service and claims management through innovative solutions. These AI-driven tools enhance productivity by streamlining complex claims processes, reducing administrative burdens, and accelerating resolution times. Our AI-powered technology has made claims processing faster, offering quicker resolutions, all while ensuring human oversight for claims to maintain service integrity.</p> <p>By embracing AI and emerging technologies, Allianz Partners continues to lead the industry, meeting ever-changing customer needs with innovative solutions. Our commitment to ethical AI practices safeguards data integrity and trust, ensuring responsible deployment across all operations. This approach not only enhances customer experiences but also supports strategic initiatives like fraud detection and personalized product offerings, solidifying Allianz Partners' position as a leader in the insurance sector.</p> <h4>Key requirements / what you bring</h4> <ul> <li>Bachelor of Medicine and Surgery (Physician), Internal Medicine or Physical Therapy only.</li> <li>Minimum 1–3 years of clinical practice or medical review experience.</li> <li>Familiarity with ICD, CPT, DRG coding, and insurance guidelines.</li> <li>Strong analytical and decision-making skills with high accuracy and attention to detail.</li> <li>Proficiency in medical review systems, documentation tools, and MS Office.</li> <li>Excellent written and verbal communication skills in English.</li> <li>Flexibility to adapt to changing business needs and work under pressure.</li> <li>Legally permitted to work in the country of operations.</li> <li>Hybrid working option available as per business requirements.</li> </ul> <h4>How we hire</h4> <p><strong>Agency statement:</strong> Allianz Partners does not accept unsolicited CVs or approaches from agencies. We only work with partners on our approved supplier list, under contract. Any unsolicited submission will not be considered.</p> <p>Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams, and challenges is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow, and to shape a better future for our customers and the world around us.</p> <p>At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion, and trust.</p> <p>We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.</p> <p>Great to have you on board. Let's care for tomorrow.</p></p><p></p>

<p><h4>About Four Seasons</h4> <p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.</p> <p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p> <h4>About the location</h4> <p>Classical grandeur in the heart of Cairo. Flanked by zoological gardens and the western bank of the Nile, our address in Giza’s prestigious First Mall complex puts you in the centre of it all. Catch a glimpse of the river or the Great Pyramids from your room as you head out to explore the ancient wonders, or spend the day by the pool, indulging in an aromatic massage once reserved for Egyptian royalty. Or opt for shopping in the high-end boutiques at the First Mall or experience the best of gastronomy aboard our First Nile Boat, offering panoramic Nile views and brilliant international cuisine.</p> <h4>About Four Seasons</h4> <p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.</p> <p>We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.</p> <h4>About the location</h4> <p>Nile side Egyptian glamour; a sleek setting, our hotel embodies modern Cairo and its unique cosmopolitan flair. On one side, the Nile glistens in the sun; on the other, a garden view buzzes with life. This stunning hotel opened in 2002 and has a combination of classic hotel design. Our hotel is connected to a shopping mall, it has 269 units, a heated swimming pool, spa and fitness center, and 11 food and beverage venues.</p> <p>Four Seasons Hotel Cairo at The First Residence is flanked by zoological gardens and the western bank of the Nile. Our address in Giza’s prestigious First Mall complex puts you in the center of it all. Catch a glimpse of the river or the Great Pyramids from your room as you head out to explore the ancient wonders, or spend the day by the pool, indulging in an aromatic massage once reserved for Egyptian royalty. Or opt for shopping in the high-end boutiques at the First Mall or experience the best of gastronomy aboard our newly opened First Nile Boat, offering panoramic Nile views and brilliant international cuisine.</p> <h4>Assistant Director of Housekeeping</h4> <p>Four Seasons Hotel Cairo at The First Residence is looking for a talented and experienced Assistant Director of Housekeeping who shares our passion for excellence and is enthusiastic about creating the ultimate experience.</p> <h4>About the role</h4> <p>The Assistant Director of Housekeeping is responsible for supporting the Director of Housekeeping in the overall management and daily operations of the Housekeeping Department. This role assists in ensuring exceptional cleanliness, guest satisfaction, team member engagement, operational efficiency, and compliance with company standards. The Assistant Director provides leadership training, coaching, and guidance to all Housekeeping team members while maintaining a safe, productive, and service-oriented environment.</p> <h4>Duties & Functions</h4> <ul> <li>Assist the Director of Housekeeping in overseeing all housekeeping operations, including guestrooms, public areas, laundry operations, and back-of-house areas.</li> <li>Ensure all guestrooms and public spaces meet brand standards for cleanliness, presentation, and guest readiness.</li> <li>Supervise Housekeeping Supervisors, Room Attendants, Housepersons, Laundry Attendants, and Public Area Attendants.</li> <li>Conduct daily inspections of guestrooms, VIP arrivals, suites, and public areas to ensure quality standards are consistently achieved.</li> <li>Support departmental opening and closing procedures and ensure operational consistency across all shifts.</li> <li>Coordinate room availability with Front Office and other departments to maximize guest satisfaction and operational efficiency.</li> <li>Monitor room status reports and reconcile discrepancies between Housekeeping and Property Management Systems (PMS).</li> </ul> <h4>Guest Experience</h4> <ul> <li>Respond promptly and professionally to guest requests, complaints, concerns, and service recovery opportunities.</li> <li>Follow up on all guest issues to ensure complete resolution and satisfaction.</li> <li>Promote a culture of exceptional guest service while ensuring compliance with company service standards and core values.</li> <li>Ensure guest privacy, security, and confidentiality are maintained at all times.</li> </ul> <h4>Team Leadership and Development</h4> <ul> <li>Assist in recruiting, onboarding, training, and developing Housekeeping team members.</li> <li>Conduct ongoing coaching, counseling, and performance evaluations.</li> <li>Lead daily pre-shift meetings and communicate departmental goals, priorities, and service expectations.</li> <li>Promote a positive work environment through employee engagement, recognition, and motivation programs.</li> <li>Ensure all associates receive required training, including Standard Operating Procedures (SOPs), safety standards, and service excellence initiatives.</li> <li>Foster teamwork and collaboration within the department and across all hotel operations.</li> </ul> <h4>Quality Assurance and Productivity</h4> <ul> <li>Conduct regular quality inspections and provide immediate feedback to team members.</li> <li>Maintain departmental productivity standards while ensuring exceptional service delivery.</li> <li>Monitor housekeeping performance metrics and implement corrective action plans when necessary.</li> <li>Ensure proper execution of preventative cleaning schedules, including deep cleaning programs, floor care, mattress rotation, and specialty cleaning projects.</li> <li>Assist in developing and maintaining departmental checklists, procedures, and quality standards.</li> </ul> <h4>Inventory and Cost Control</h4> <ul> <li>Assist with managing departmental budgets and controlling operating expenses.</li> <li>Monitor inventory levels of cleaning supplies, guest amenities, linen, uniforms, and operating equipment.</li> <li>Conduct monthly, quarterly, and annual inventory counts as required.</li> <li>Assist in purchasing and replenishment activities while maintaining approved inventory levels.</li> <li>Identify cost-saving opportunities without compromising quality standards.</li> </ul> <h4>Safety and Compliance</h4> <ul> <li>Ensure compliance with all health, safety, sanitation, and risk management policies.</li> <li>Maintain current Safety Data Sheets (SDS/MSDS) and ensure team members understand proper chemical handling procedures.</li> <li>Respond effectively to emergencies and assist in implementing emergency procedures when required.</li> <li>Ensure compliance with all company policies, labor laws, and workplace regulations.</li> <li>Maintain a safe work environment and ensure proper use of Personal Protective Equipment (PPE).</li> </ul> <h4>Maintenance Coordination</h4> <ul> <li>Identify maintenance issues during inspections and submit work orders promptly.</li> <li>Follow up with Engineering to ensure timely completion of repairs.</li> <li>Assist in coordinating preventative maintenance initiatives within guestrooms and public areas.</li> <li>Ensure guestrooms are maintained in excellent condition and out-of-order rooms are monitored appropriately.</li> </ul> <h4>Administrative Responsibilities</h4> <ul> <li>Assist in preparing weekly schedules based on occupancy forecasts and labor productivity targets.</li> <li>Review employee attendance, worked hours, and payroll submissions for accuracy.</li> <li>Prepare departmental reports and maintain accurate operational records.</li> <li>Utilize hotel systems and software programs including PMS, Microsoft Office, payroll, purchasing, and inventory management systems.</li> <li>Maintain confidentiality of employee and guest information.</li> </ul> <h4>Additional Responsibilities</h4> <ul> <li>Participate in departmental, property-wide, and corporate meetings as required.</li> <li>Support company initiatives, sustainability programs, and community involvement activities.</li> <li>Demonstrate leadership by example and serve as a role model for professionalism, integrity, and guest service.</li> <li>Perform additional duties and special projects as assigned by the Director of Housekeeping or Executive Leadership Team.</li> <li>Provide hands-on operational support whenever necessary to ensure exceptional guest experiences.</li> </ul> <h4>What You Bring</h4> <ul> <li>Requires a working knowledge of division operations, generally learned on the job.</li> <li>Ability to operate computer equipment and housekeeping systems.</li> <li>Proficiency in reading, writing, and oral English.</li> <li>More than 1 year of experience.</li> <li>Native Arabic speaker.</li> <li>Authorized citizenship.</li> </ul> <h4>What We Offer</h4> <ul> <li>Competitive salary, wages, and a comprehensive benefits package.</li> <li>Excellent training and development opportunities.</li> <li>Complimentary dry cleaning for employee uniforms and business attire.</li> <li>Complimentary employee meals.</li> <li>Complimentary stays at Four Seasons properties (based on availability), with discounted meals.</li> <li>Dental, medical, disability, and life insurance.</li> <li>Retirement pension plan.</li> <li>Employee service awards.</li> <li>Annual employee party, social, and sports events.</li> </ul> <h4>Schedule & Hours</h4> <p>Full-time job with 5 working days a week.</p></p><p></p>

<p><h4>Who we are</h4> <p>VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through talent, technology & transformation.</p> <p>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and third party capability.</p> <p>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.</p> <h4>About this role</h4> <p>We are seeking a solutions architect to design, optimise, and govern end-to-end monitoring and service management solutions across complex IT and network environments. This role plays a critical part in translating business service requirements into high-quality technical designs, ensuring robust service modelling, data quality, and operational excellence across tools and platforms.</p> <h4>What you will do</h4> <ul> <li>Deliver high-level and low-level design documentation for monitoring solutions supporting multiple business services.</li> <li>Act as a subject matter expert for support, project, demand, and integrator teams to ensure monitoring requirements are clearly understood and consistently delivered.</li> <li>Design, configure, optimise, and administer IT and network service management tools such as Cribl and Dynatrace.</li> <li>Build and optimise business services, business processes, and IT service models with strong data quality controls.</li> <li>Govern data accuracy and the quality of deliverables produced by suppliers and engineering teams.</li> <li>Drive continuous improvement across day-to-day operations and engineering activities within tools and automation teams.</li> <li>Apply ITIL practices across incident, change, capacity, and performance management disciplines.</li> </ul> <h4>Who you are</h4> <ul> <li>An experienced solutions design professional with 6+ years of overall experience, including 3+ years in solutions architecture, business service modelling, or data quality control.</li> <li>Degree-qualified in Computer Science, Telecommunications Engineering, or a related discipline.</li> <li>Technically proficient across UNIX and Windows operating systems, including Solaris, HP-UX, Linux, and Microsoft Windows Server.</li> <li>Knowledgeable in database technologies such as Oracle, MySQL, SQL Server, or similar platforms.</li> <li>Comfortable working with network and management protocols including SNMP, HTTP, SOAP, IPv4, and IPv6.</li> <li>Skilled in development and scripting languages such as Java, JavaScript, SQL, XML, JDBC/ODBC, shell scripting, and related technologies.</li> <li>Familiar with software development methodologies, object-oriented programming, test-driven development, and web service test automation.</li> <li>A clear communicator with strong written and verbal communication skills and the ability to quickly adopt new technologies.</li> </ul> <h4>Not a perfect fit?</h4> <p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p> <h4>What’s in it for you</h4> <ul> <li>Opportunities to work on large-scale, enterprise-level monitoring and service management solutions within a global organisation.</li> <li>Exposure to advanced tooling, automation, and transformation initiatives across diverse technology landscapes.</li> <li>A collaborative environment that values professional integrity, continuous improvement, and knowledge sharing.</li> </ul> <h4>What skills you will learn</h4> <ul> <li>Advanced service and business modelling techniques within complex, multi-technology environments.</li> <li>Governance best practices for data quality and supplier deliverables.</li> <li>Deeper expertise in observability, monitoring architecture, and automation at scale.</li> <li>Enhanced stakeholder engagement and solution ownership across cross-functional teams.</li> </ul> <h4>VOIS equal opportunity employer commitment</h4> <p>Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.</p> <h4>Join us</h4> <p>At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.</p> <p>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.</p> <p>With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p> <h4>Alert</h4> <p>Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.</p></p><p></p>

<p><h4>JLL empowers you to shape a brighter way.</h4> <p>Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether youu2019ve got deep experience in commercial real estate, skilled trades or technology, or youu2019re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.</p> <h4>About JLL</h4> <p>Weu2019re JLL, a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 108,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. Thatu2019s why weu2019re committed to our purpose to shape the future of real estate for a better world. Weu2019re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.</p> <p>Our core values of teamwork, ethics and excellence are also fundamental to everything we do, and weu2019re honored to be recognized with awards for our success by organizations both globally and locally.</p> <p>Creating a diverse and inclusive culture where we all feel welcomed, valued, and empowered to achieve our full potential is important to who we are today and where weu2019re headed in the future. And we know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation and succeed together.</p> <p>If this job description resonates with you, we encourage you to apply even if you donu2019t meet all the requirements below. Weu2019re interested in getting to know you and what you bring to the table!</p> <h4>Role purpose:</h4> <p>We are currently looking for an assistant cost manager / quantity surveyor (MEP and infrastructure works).</p> <h4>What this job involves</h4> <ul> <li>Undertaking cost management / quantity surveying skills and knowledge regarding pre-contract and post-contract consultancy services.</li> <li>Excellent take-off skills required, from both an accuracy and speed perspective.</li> <li>Preparation of budget / pre-contract cost estimates and various stagesu2019 cost plans as required.</li> <li>Preparation and formulation of bills of quantities as per the standard formats.</li> <li>Preparation of pre-tender cost estimates.</li> <li>Preparation of tender evaluation reports.</li> <li>Reviewing and negotiating prices with contractors.</li> <li>Reviewing payment valuations.</li> <li>Managing the projectu2019s change control of all additional works as required.</li> <li>Participating in the cost reporting process of the project and preparing budgets vs actual cost reconciliation reports.</li> <li>Preparing and reviewing measurement tasks as required using CostX or equivalent software tools.</li> <li>Preparing cash flow forecasts for the project in all stages.</li> <li>Attending commercial meetings as required with all the stakeholders of the project.</li> <li>Preparing final accounts and contributing to contractorsu2019 negotiations and agreements.</li> <li>Represent the company in a professional and diligent manner.</li> </ul> <h4>Desired skills and experience for this role</h4> <ul> <li>Hardworking, proactive individual with a strong desire to learn and progress with an eye for detail and a passion for high standards.</li> <li>3-5 years of experience in the real estate sector.</li> <li>Excellent pre and post contract technical cost and commercial management skills.</li> <li>Articulate in written and oral communication.</li> <li>Excellent prioritization and self-management skills and ability to work in a high-pressure environment.</li> </ul> <h4>Key competencies</h4> <ul> <li>Strong knowledge and track record in the application of IT based solutions.</li> <li>Software skills required in AutoCAD and Microsoft Office.</li> <li>Software skills in cost estimation and quantity surveying software like CostX, Plan Swift, Bluebeam or Candy would be advantageous.</li> <li>Degree in related subject (BSc Quantity Surveying, Construction Management, Civil, Architectural, Electrical, Mechanical or equivalent).</li> <li>Experience preferably in construction, fit-out and/or renovation projects.</li> <li>Experience preferably in the Middle East but not essential.</li> </ul> <h4>What you can expect from us</h4> <p>We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.</p> <p>Our total rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.</p> <p>We canu2019t wait to see where your ambitions take you at JLL. Apply today!</p> <h4>Location:</h4> <p>On-site u2013 Cairo, Egypt</p> <p>If this job description resonates with you, we encourage you to apply even if you donu2019t meet all of the requirements. Weu2019re interested in getting to know you and what you bring to the table!</p> <p>At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.</p></p><p></p>

مساعد إداري - الموارد البشرية<br>نبذة عن الدور<br>نبحث عن مدير تنفيذي للعمليات الإدارية متميز في التنظيم واستباقية العمل للانضمام إلى فريقنا. يُعدّ هذا الدور ركيزةً أساسية لضمان سلاسة العمليات الداخلية عبر مجالات الموارد البشرية، وتنسيق المشاريع، والتدريب، ووسائل التواصل الاجتماعي، والاتصالات الخارجية (CRM ومتابعة مكتب المساعدة). يُتوقع من المرشح المثالي أن يكون العمود الفقري التشغيلي للمنظمة، داعماً الإدارة وضامناً التنسيق بين الأقسام والموردين والشركاء.<br>المسؤوليات الرئيسية<br>إدارة الموارد البشرية وتوثيق الموظفين<br>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; إدارة وثائق دورة حياة الموظف بما تشمل العقود، ومستندات الإلحاق، والإقرارات بالسياسات، والتجديدات<br><br>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; الحفاظ على سجلات الموظفين منظمةً ومحدَّثةً باستمرار<br><br>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; صياغة عقود العمل والتعديلات عليها ومراجعتها والتنسيق بشأنها<br><br>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ضمان الامتثال لقوانين العمل المحلية والسياسات الداخلية للموارد البشرية<br><br>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; دعم تنسيق التوظيف وجدولة المقابلات وإجراءات الإلحاق<br><br>&nbsp;&nbsp;&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; متابعة أرصدة الإجازات وسجلات الحضور وتقييمات فترة التجربة<br><br>&nbsp;<br><br>التدريب والتطوير الداخلي<br>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; تطوير برامج الإلحاق للموظفين الجدد وتنسيقها<br><br>&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; إجراء تدريب داخلي على العمليات لضمان فهم الموظفين لمسارات العمل والأدوات والتوقعات<br><br>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; إنشاء مواد تدريبية وإجراءات تشغيل موحدة وتوثيق داخلي<br><br>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; تقييم فهم الموظفين من خلال التقييمات والملاحظات ومتابعة الأداء<br><br>&nbsp;&nbsp;&nbsp;&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; تحديد الفجوات المهارية والتوصية بمبادرات تدريبية لتحسين الكفاءة<br><br>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; مراقبة أداء فترة التجربة وتقديم ملاحظات منهجية للقيادة<br><br>&nbsp;&nbsp;&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ضمان التحسين المستمر للعمليات الداخلية عبر تحديثات التدريب<br><br>&nbsp;<br><br>تنسيق المكتب والمرافق<br>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; إدارة اتفاقيات إيجار المكتب وتجديد عقود الإيجار والتواصل مع الملاك<br><br>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; الإشراف على شراء اللوازم المكتبية وإدارة الأصول وصيانة المرافق<br><br>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ضمان بيئة عمل آمنة ونظيفة واحترافية لجميع الموظفين<br><br>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; تنسيق عمليات نقل المكتب أو التوسع أو التجديد عند الحاجة<br><br>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; إدارة العلاقات مع الموردين ومزودي الخدمات (النظافة، والبنية التحتية لتقنية المعلومات، والخدمات العامة، إلخ)<br><br>&nbsp;<br><br>التواصل الاجتماعي وتنسيق العلامة التجارية<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; إدارة حسابات التواصل الاجتماعي للشركة وجدولة المحتوى<br><br>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; التنسيق مع فرق التسويق أو الوكالات بشأن الحملات والمخرجات<br><br>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; تتبع مقاييس التفاعل وإعداد تقارير أداء شهرية<br><br>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ضمان اتساق العلامة التجارية عبر جميع المنصات<br><br>&nbsp;<br><br>الدعم التنفيذي وإعداد التقارير<br>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; العمل بوصفه الدعم الإداري الرئيسي للإدارة<br><br>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; إعداد تقارير تشغيلية أسبوعية وشهرية<br><br>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; تتبع مؤشرات الأداء الرئيسية عبر الأقسام ومتابعة مقاييس الأداء<br><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ضمان تنفيذ الأولويات الاستراتيجية التي تضعها القيادة<br><br>&nbsp;<br><br>التواصل الخارجي وإدارة الموردين<br>&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; العمل وسيطاً بين الشركة والشركاء التسويقيين الخارجيين<br><br>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; إدارة علاقات الموردين والعقود وتجديدها<br><br>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; التفاوض على اتفاقيات الخدمة وضمان تسليم المخرجات<br><br>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; التنسيق مع الموردين ومزودي الخدمات لضمان استمرارية التشغيل<br><br>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; الحفاظ على تواصل احترافي مع أصحاب المصلحة الخارجيين<br><br>&nbsp;<br><br>دعم مكتب المساعدة<br>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; الإشراف على مسار مكتب المساعدة بالشركة لضمان الالتزام بـ SLA، وتتبع التذاكر، وإدارة جداول المهام مع بنود أوامر العمل<br><br>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; مراقبة أنشطة مكتب المساعدة والمتابعات ومؤشرات الأداء الرئيسية<br><br>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; إنشاء تقارير وتحليلات مكتب المساعدة لدعم قرارات تطوير الأعمال<br><br>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; تدريب الموظفين على أفضل ممارسات مكتب المساعدة وضمان تبنيها بشكل متسق عبر الفرق<br><br>&nbsp;<br><br>المؤهلات المطلوبة<br>الخبرة والتعليم<br>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; درجة البكالوريوس في إدارة الأعمال أو الإدارة أو الموارد البشرية أو مجال ذي صلة<br><br>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; خبرة من 2 إلى 4 سنوات في الإدارة أو العمليات أو تنسيق الموارد البشرية أو إدارة المكاتب<br><br>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; يُفضَّل بشدة وجود خبرة في التدريب أو الإلحاق أو إدارة العمليات الداخلية<br><br>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; تُعدّ خبرة دعم الإدارة العليا أو أصحاب الأعمال ميزةً إضافية<br><br>&nbsp;<br><br>المهارات التقنية<br>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; إتقان Microsoft Office وGoogle Workspace<br><br>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; خبرة في أنظمة الموارد البشرية وإدارة الوثائق<br><br>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; الإلمام بأدوات إدارة المشاريع (مثل Odoo وAsana وTrello *********** وغيرها)<br><br>&nbsp;&nbsp;&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; معرفة منصات التواصل الاجتماعي وأدوات التحليلات<br><br>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; مهارات قوية في إعداد التقارير والتوثيق<br><br>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; القدرة على إنشاء مواد تدريبية منظمة وتوثيق إجراءات التشغيل الموحدة<br><br>&nbsp;<br><br>الكفاءات الأساسية<br>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; مهارات تنظيمية وإدارة وقت استثنائية<br><br>&nbsp;&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; انضباط قوي في المتابعة والاهتمام بالتفاصيل<br><br>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; مهارات تواصل كتابية وشفهية ممتازة<br><br>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; القدرة على تعدد المهام وترتيب الأولويات في بيئة عمل سريعة الإيقاع<br><br>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; عقلية حل المشكلات والمبادرة الاستباقية<br><br>&nbsp;&nbsp;&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; مهارات قوية في التيسير والتدريب<br><br>&nbsp;<br><br>متطلبات اللغة<br>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; إتقان اللغتين العربية والإنجليزية إلزامي (كتابةً وتحدثاً)<br><br>&nbsp;<br><br>المؤهلات المفضلة<br>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; معرفة بقانون العمل وإجراءات الامتثال للموارد البشرية<br><br>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; خبرة في التفاوض مع الموردين وإدارة العقود<br><br>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; الإلمام بتتبع مؤشرات الأداء وإعداد التقارير التنفيذية<br><br>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; شهادة في إدارة المشاريع أو الموارد البشرية تُعدّ ميزةً إضافية<br><br>&nbsp;<br><br>مقاييس الأداء<br>يُقاس النجاح في هذا الدور وفق المعايير التالية:<br><br>&nbsp;<br><br>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; دقة واكتمال توثيق الموارد البشرية<br><br>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; فاعلية برامج الإلحاق والتدريب<br><br>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; أداء الموظفين خلال فترات التجربة<br><br>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; تنفيذ المشاريع الداخلية في الوقت المحدد<br><br>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; معدلات إتمام المهام وكفاءة المتابعة<br><br>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; جودة التقارير التنفيذية واتساقها<br><br>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; الالتزام بالعقود وأداء الموردين<br><br>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; كفاءة التوظيف وفاعلية الفرز<br><br>&nbsp;•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; تحسينات الكفاءة التشغيلية<br><br>&nbsp;<br><br>مجال مؤشر الأداء<br>المقياس<br>الامتثال لقوانين العمل<br>100% امتثال للوائح قانون العمل<br>التوظيف<br>متوسط وقت التوظيف ≤ 30 يومًا<br>الاحتفاظ بالموظفين<br>معدل دوران سنوي أقل من متوسط القطاع<br>تسليم المشاريع<br>≥ 90% من المشاريع الداخلية تُسلَّم في الموعد<br>أداء مكتب المساعدة<br>معدل الالتزام بـ SLA ≥ 95%<br>دقة بيانات CRM<br>≥ 98% اكتمال ودقة البيانات<br>تنفيذ التدريب<br>100% إتمام خطة التدريب السنوية<br>رضا الموظفين<br>≥ 80% درجة رضا في الاستطلاعات السنوية<br>&nbsp;<br><br>ظروف العمل<br>&nbsp;&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; دوام كامل من السبت إلى الخميس<br><br>&nbsp;•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; العمل من المكتب مع سفر عرضي للتدريب أو اجتماعات الموردين أو المهام المتعلقة بالمكتب<br><br>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; قد تُطلب ساعات عمل إضافية خلال فترات الذروة أو مواعيد تسليم المشاريع