Microsoft Dynamics Jobs in Egypt

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Job Responsibilities Manage the reception desk, greet and assist office visitors.<br> Answer and direct phone calls Coordinate repairs to office equipment.<br> Perform administrative duties (filing, typing, copying, binding, scanning, etc.<br>). Prepare the employee workstations with all necessary stationery supplies Arrange and coordinate travel bookings for employees (flights, accommodations, visas, and transportation).<br> Assist in preparing travel itineraries and expense reports.<br> Book conference calls, rooms, taxis, couriers, hotels, etc.<br> Maintain travel records and ensure compliance with company travel policies Organize work arrangements for senior managers.<br> Handle sensitive information confidentially.<br> Oversee and supervise the admin team.<br> Bachelor’s university degree.<br> Fluent English.<br> Fresh grad / 1-2 years of experience Excellent English Strong multi-tasking and communication skills Strong time-management and organization skills Presentable and attention to details Knowledge of office management systems and procedures.<br> Excellent time management skills and ability to multitask and prioritize work.<br> Attention to detail and problem-solving skills.<br> Excellent written and verbal communication skills.<br> Strong organizational and planning skills.<br> Proficient in MS Office.<br></span> </div>

<h2></h2><ul><li><p>Understand the company's hiring needs.</p></li><li><p>Prepare and post job vacancies.</p></li><li><p>Source candidates through job portals, LinkedIn, recruitment agencies, employee referrals, universities, and technical institutes.</p></li><li><p>Screen CVs and conduct initial interviews to assess qualifications, experience, and cultural fit.</p></li><li><p>Arrange interviews with hiring managers.</p></li><li><p>Coordinate technical tests when required.</p></li></ul><ul><li><p>Prepare and negotiate job offers within approved salary structures.</p></li><li><p>Complete reference checks and required pre-employment documentation.</p></li><li><p>Complete recruitment and joining documentation.</p></li><li><p>Maintain candidate and recruitment records.</p></li></ul><ul><li><p>Build a pool of candidates for future vacancies.</p></li><li><p>Prepare required recruitment reports.</p></li><li><p>Support manpower planning and high-volume hiring.</p></li><li><p>Maintain good relationships with candidates, agencies, and hiring managers.</p></li></ul><p></p><p></p><p><strong>Requirements</strong></p><p></p><ul><li><p>Bachelor’s degree in <strong>Human Resources, Business Administration, or a related field</strong>.</p></li><li><p><strong>2–5 years of recruitment experience</strong>, preferably in a manufacturing company.</p></li><li><p>Experience in <strong>end-to-end recruitment</strong> is preferred.</p></li><li><p>Good knowledge of <strong>CV screening and interviewing</strong>.</p></li><li><p>Good communication and interpersonal skills.</p></li><li><p>Good knowledge of <strong>MS Office</strong>.</p></li><li><p>Ability to work under pressure and meet hiring targets.</p></li><li><p>Good coordination and organizational skills.</p></li></ul><p></p><p></p>

<p>We are looking for a <strong>Senior Project Engineer</strong> to oversee and coordinate projects from initiation through completion, ensuring timely delivery, effective resource utilization and adherence to quality and company standards.</p><ul><li><p>Coordinate and monitor projects from initiation to completion, ensuring timely delivery and adherence to quality standards.</p></li><li><p>Develop and track project schedules, budgets, milestones and deliverables.</p></li><li><p>Coordinate with internal teams, contractors, consultants and other stakeholders to ensure smooth project execution.</p></li><li><p>Monitor project costs, invoices, changes, risks and issues.</p></li><li><p>Prepare and maintain project documentation, reports and meeting minutes.</p></li><li><p>Follow up on project progress and support resolving issues and delays.</p></li><li><p>Ensure compliance with project procedures and company standards.</p></li></ul><h3></h3><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor’s degree in Engineering.</p></li><li><p>2–5 years of relevant project coordination/project management experience.</p></li><li><p>Experience in construction or large-scale projects is preferred.</p></li><li><p>Proficiency in AutoCAD and MS Project.</p></li><li><p>Primavera knowledge is a plus.</p></li><li><p>PMP or other relevant Project Management certification is a plus.</p></li><li><p>Strong communication, organization and problem-solving skills.</p></li></ul><p></p>

<ul><li><p>Understand the company's hiring needs.</p></li><li><p>Prepare and post job vacancies.</p></li><li><p>Source candidates through job portals, LinkedIn, recruitment agencies, employee referrals, universities, and technical institutes.</p></li><li><p>Screen CVs and conduct initial interviews to assess qualifications, experience, and cultural fit.</p></li><li><p>Arrange interviews with hiring managers.</p></li><li><p>Coordinate technical tests when required.</p></li></ul><ul><li><p>Prepare and negotiate job offers within approved salary structures.</p></li><li><p>Complete reference checks and required pre-employment documentation.</p></li><li><p>Complete recruitment and joining documentation.</p></li><li><p>Maintain candidate and recruitment records.</p></li></ul><ul><li><p>Build a pool of candidates for future vacancies.</p></li><li><p>Prepare required recruitment reports.</p></li><li><p>Support manpower planning and high-volume hiring.</p></li><li><p>Maintain good relationships with candidates, agencies, and hiring managers.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor’s degree in <strong>Human Resources, Business Administration, or a related field</strong>.</p></li><li><p><strong>2–5 years of recruitment experience</strong>, preferably in a manufacturing company.</p></li><li><p>Experience in <strong>end-to-end recruitment</strong> is preferred.</p></li><li><p>Good knowledge of <strong>CV screening and interviewing</strong>.</p></li><li><p>Good communication and interpersonal skills.</p></li><li><p>Good knowledge of <strong>MS Office</strong>.</p></li><li><p>Ability to work under pressure and meet hiring targets.</p></li><li><p>Good coordination and organizational skills.</p></li></ul><p></p><p></p>

<h3>Job Overview</h3><p>We are looking for a motivated and results-driven <strong>Sales Executive</strong> with strong communication skills in <strong>English and French</strong>. The ideal candidate will be responsible for identifying new business opportunities, building client relationships, and achieving sales targets in international markets.</p><h3>Key Responsibilities</h3><ul><li><p>Identify and develop new business opportunities.</p></li><li><p>Build and maintain strong relationships with prospective and existing clients.</p></li><li><p>Conduct sales presentations and product demonstrations.</p></li><li><p>Negotiate contracts and close sales deals.</p></li><li><p>Follow up on leads and manage the sales pipeline.</p></li><li><p>Coordinate with internal teams to ensure customer satisfaction.</p></li><li><p>Prepare sales reports and maintain CRM records.</p></li><li><p>Meet and exceed monthly and quarterly sales targets.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Minimum <strong>1 year of experience</strong> in sales, business development, or a related role.</p></li><li><p>Fluency in <strong>English and French</strong> (spoken and written) is mandatory.</p></li><li><p>Excellent communication, negotiation, and interpersonal skills.</p></li><li><p>Strong customer-focused approach and problem-solving abilities.</p></li><li><p>Proficiency in MS Office and CRM software is an advantage.</p></li><li><p>Ability to work independently and as part of a team.</p></li></ul><p></p>

<p>Create, maintain, and control documents and records in both physical and digital filing systems Ensure all documents follow proper naming conventions, version control, and approval workflows Receive, log, distribute, and track incoming and outgoing documents Maintain document registers and logs, tracking status (draft, under review, approved, archived) Ensure documents are accurate, complete, and up to date before distribution Coordinate with relevant departments to obtain approvals and resolve documentation issues Ensure compliance with company policies, quality standards, and regulatory requirements. Manage document control software or ERP systems Support internal and external audits by providing timely access to accurate records Archive obsolete documents and maintain retention schedules Ensure confidentiality and security of sensitive information</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree or diploma in business administration or related field. 1u20133 years of experience in document control or administrative support. Proficiency in MS Office and document management systems. Strong attention to detail and organizational skills. Good written and verbal communication skills.</p>

<ul><li><p>Supervise mechanical site activities and installation works.</p></li><li><p>Review mechanical drawings, specifications, and technical documents.</p></li><li><p>Coordinate with contractors, subcontractors, consultants, and other disciplines.</p></li><li><p>Monitor quality, progress, testing, and commissioning of mechanical systems.</p></li><li><p>Ensure compliance with project specifications, safety standards, and timelines.</p></li><li><p>Resolve technical issues and prepare site progress reports.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor’s degree in mechanical engineering or a related field.</p></li><li><p>4-7 years of relevant experience in mechanical site engineering, preferably within the MEP contracting industry.</p></li><li><p>Familiarity with mechanical systems such as HVAC, plumbing, and fire protection.</p></li><li><p>Ability to read and interpret technical drawings and specifications.</p></li><li><p>Strong organizational and time management skills to handle multiple tasks efficiently.</p></li><li><p>Excellent communication and interpersonal abilities for effective teamwork.</p></li><li><p>Proficiency in MS Office and basic engineering software (e.g., AutoCAD).</p></li><li><p>Knowledge of relevant codes, standards, and safety regulations.</p></li><li><p>Willingness to work on-site and adapt to a fast-paced project environment.</p></li><li><p>Attention to detail and a proactive approach to problem-solving.</p></li></ul><p></p>

<p><strong>Key Responsibilities</strong></p><ul><li><p>Plan, organize, and monitor inbound and outbound shipments.</p></li><li><p>Coordinate with freight forwarders, shipping lines, and transport companies.</p></li><li><p>Prepare and verify shipping documents such as invoices, packing lists, and bills of lading.</p></li><li><p>Track shipments and ensure timely delivery to customers or warehouses.</p></li><li><p>Manage inventory records and support stock control activities.</p></li><li><p>Handle customs clearance documentation and coordinate with clearing agents.</p></li><li><p>Monitoring and resolve shipment delays, damages, or discrepancies.</p></li><li><p>Ensure compliance with safety standards, company procedures, and local regulations.</p></li><li><p>Maintain accurate logistics reports and records.</p></li><li><p>Aware about EDA regulations.</p></li></ul><p>&nbsp;</p><p><strong>Requirements</strong></p><p><strong>Qualifications &amp; Experience</strong></p><ul><li><p>Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or related field.</p></li><li><p>2–5 years of experience in logistics, supply chain, or a similar role.</p></li><li><p>Experience in shipping, customs coordination, and warehouse operations is preferred.</p></li></ul><p><strong>Skills &amp; Competencies</strong></p><ul><li><p>Strong organizational and time-management skills.</p></li><li><p>Good communication and negotiation skills.</p></li><li><p>Problem-solving and decision-making abilities.</p></li><li><p>Proficiency in MS Office and ERP systems.</p></li><li><p>Ability to work under pressure and handle multiple priorities.</p></li></ul><p></p>

<ul><li><p>Collecting, qualifying, and distributing leads to the sales team.</p></li><li><p>&nbsp;Maintaining regular contact with clients through phone calls, emails, and in-person meetings.</p></li><li><p>Keeping the CRM system updated with accurate client information and interactions.</p></li><li><p>Addressing client inquiries and resolving complaints in a timely and professional manner.</p></li><li><p>&nbsp;Providing administrative and logistical support to the sales team.</p></li><li><p>&nbsp;Assisting in the development and execution of marketing campaigns.</p></li><li><p>&nbsp;Generating reports on sales activities, customer satisfaction, and other key metrics.</p></li><li><p>Building and maintaining strong relationships with clients and partners.</p></li><li><p>Conducting market research to identify new opportunities and trends.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Must have &nbsp;a proven work experience as a CRM at least 3 years in Real Estate companies (Developers - brokerage).</p></li><li><p>Strong communication skills along with a customer-oriented attitude</p></li><li><p>Familiarity with CRM systems and practices is preferred.</p></li><li><p>Ability to multi-task, prioritize, and manage time effectively.</p></li><li><p>Very Good in MS Office</p></li><li><p>Very Good&nbsp;English is a must.</p></li></ul><p>&nbsp;</p>

<p>Job Responsibilities :</p><p></p><ul><li><p>Coordinates Talent Acquisition activities across the team, including administrative tasks, candidate sourcing, initial screening, and communicating with applicants to determine qualifications and interest levels.</p></li><li><p>Responds to basic inquiries related to job posting and the Talent Acquisition cycle</p></li><li><p>Maintain and organize records of candidate applications, interview feedback, offer letters, and contracts in both physical and digital formats.</p></li><li><p>Assist in onboarding new employees and completing hiring documentation</p></li><li><p>Maintain accurate Talent Acquisition data and documentation across systems, internal tracker, while ensuring data confidentiality.</p></li><li><p>Screen resumes against predefined criteria and shortlist candidates.</p></li><li><p>Prepare basic Talent Acquisition reports and status updates as required.</p></li><li><p>Promote a positive and inclusive candidate experience.</p></li><li><p>Perform additional Duties as assigned by the line manager.</p></li></ul><p></p><p></p><p><strong>Requirements</strong></p><p>Job Requirements :</p><p></p><p>Educational Qualifications :</p><ul><li><p>Bachelor’s degree in Human Resources, Business Administration, or a related field.</p></li></ul><p>Experience :</p><ul><li><p>3 year of experience in recruitment, talent acquisition, or HR coordination</p></li></ul><p>Technical Skills :</p><ul><li><p>Strong knowledge of MS Office (Excel,Word, PowerPoint)</p></li></ul><p>• Familiarity Wuzzuf and LinkedIn sourcing</p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><span><strong>French</strong></span></span><strong> Speaking call center agent&nbsp;</strong><br><span><span><strong>About the job</strong></span></span><br><strong>Key Responsibilities:</strong><br><ul><li><p>Handle inbound calls providing detailed information on visa requirements and application procedures</p><br></li><li><p>Assist customers with completing online visa application forms</p><br></li><li><p>Comprehend customers' queries / complaints / comments</p><br></li><li><p>Display empathy/ understanding of the issue/ concern towards the customer</p><br></li><li><p>Provide quick and effective resolution to customers' queries</p><br></li><li><p>Talks in a way the customer can understand</p><br></li><li><p>Is able to handle pressure situations and complaints of irate customers</p><br></li><li><p>Works accurately and with an eye for details</p><br></li><li><p>Is able to use automated information systems to analyze the customer's situation</p><br></li></ul><strong>Eligibility:</strong><br><ul><li>HSC / Graduate freshers can apply with zero experience&nbsp;<br></li><li><p>Minimum 6 months experience in Customer Service</p><br></li><li><p>Good English &amp; <span><span>French</span></span> (B2 level) Communication Skills</p><br></li><li><p>Excellent real writing/verbal skills</p><br></li><li><p>Ensure adherence to daily activities assigned</p><br></li></ul><strong>Technical Competencies: Job related</strong><br><ul><li><p>Prefer having typing Speed +25 wpm with 90% accuracy</p><br></li><li><p>MS office knowledge mandatory</p><br></li><li><p>Basic computer knowledge</p><br></li><li><p>Language - <span><span>French</span></span> and English B1 - B2</p><br></li></ul><br> </div>

<p>Alfa is looking for a detail-oriented <strong>AR Claims Accountant</strong> to join our Finance team. The successful candidate will be responsible for managing accounts receivable claims, ensuring accurate billing, and resolving discrepancies with insurance providers and corporate clients in a timely manner.</p><p></p><h3>Key Responsibilities</h3><ul><li><p>Prepare, submit, and follow up on insurance and corporate claims.</p></li><li><p>Reconcile AR claims accounts and resolve outstanding balances.</p></li><li><p>Investigate and resolve claim rejections, denials, and short payments.</p></li><li><p>Coordinate with insurance companies and third-party payers to ensure timely settlement.</p></li><li><p>Maintain accurate records of claims status and correspondence.</p></li><li><p>Prepare periodic AR claims reports for management review.</p></li><li><p>Ensure compliance with company policies and healthcare billing regulations.</p></li></ul><p></p><p><strong>Requirements</strong></p><h3>Requirements</h3><ul><li><p>Bachelor's degree in Accounting, Finance, or related field.</p></li><li><p>3–5 years of experience in AR claims accounting, preferably in healthcare/diagnostics.</p></li><li><p>Strong knowledge of insurance claim processes and reconciliation.</p></li><li><p>Proficiency in accounting software and MS Excel.</p></li><li><p>Strong analytical and problem-solving skills.</p></li><li><p>Excellent communication and negotiation skills.</p></li></ul><p></p>

<p>Alfa Labs is seeking a proactive <strong>Collection Agent</strong> to manage the collection of outstanding receivables from clients and insurance companies, ensuring cash flow targets are met while maintaining strong client relationships.<br></p><p><strong>Requirements</strong></p><p><strong>Key Responsibilities</strong><br>- Follow up on overdue accounts via phone, email, and in-person visits.<br>- Negotiate payment plans and settlements with clients as needed.<br>- Maintain accurate and up-to-date collection records.<br>- Prepare regular aging reports and escalate high-risk accounts to management.<br>- Coordinate with the AR and Claims teams on disputed or unresolved balances.<br>- Ensure collection activities comply with company policy and relevant regulations.<br>- Build and maintain positive relationships with clients to support timely payments.<br><br><strong>Requirements</strong><br>- Bachelor's degree in Accounting, Finance, Business, or related field.<br>- 3–5 years of experience in collections, preferably in healthcare/diagnostics.<br>- Strong negotiation and interpersonal skills.<br>- Persistent, target-driven, and well organized.<br>- Proficiency in MS Excel and accounting/ERP systems.<br>- Good command of written and spoken communication.<br></p><p></p>

<p><strong>Ability to deal with all Treasury & Cash Accounting activities, which include:</strong></p><ul><li><p>Manage daily cash and bank transactions, including receipts, disbursements, deposits, and checks, ensuring accurate recording in the accounting system &#40;manual/computerized&#41;.</p></li><li><p>Handle petty cash custody, disbursement, and monthly settlement, along with all cash-related daily routines.</p></li><li><p>Issue customer invoices, follow up on collections, and manage payables/receivables to ensure timely settlement of balances.</p></li><li><p>Reconcile bank statements with company records regularly and resolve any discrepancies.</p></li><li><p>Prepare daily cash position reports and assist in monthly/quarterly closing related to treasury accounts.</p></li><li><p>Maintain accurate customer/vendor account files and ensure compliance with internal controls for cash handling.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p><strong>Requirements:</strong></p><ul><li><p>B.Sc. or higher degree in accounting from an accredited university or institute.</p></li><li><p>At least 2–3 years of experience in Treasury/Cash Accounting or a similar role.</p></li><li><p>Very good computer skills, MS Office package (especially Excel).</p></li><li><p>Attention to detail and deadline-oriented.</p></li><li><p>Very good command of English.</p></li><li><p>Very good communication skills.</p></li><li><p>Good experience in commercial/banking activities.</p></li></ul></li></ul><p></p>

<ul><li><p>Manage all accounting transactions</p></li><li><p>Prepare budget forecasts</p></li><li><p>Publish financial statements in time</p></li><li><p>Handle monthly, quarterly and annual closings</p></li><li><p>Reconcile accounts payable and receivable</p></li><li><p>Ensure timely bank payments</p></li><li><p>Compute taxes and prepare tax returns</p></li><li><p>Manage balance sheets and profit/loss statements</p></li><li><p>Report on the company’s financial health and liquidity</p></li><li><p>Audit financial transactions and documents</p></li><li><p>Reinforce financial data confidentiality and conduct database backups when necessary</p></li><li><p>Comply with financial policies and regulations</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>BSc in <strong>Accounting</strong>, Finance or relevant degree prefer <strong>English Section</strong></p></li><li><p>Work experience as an Accountant preferred in <strong>KSA.</strong></p></li><li><p>Excellent knowledge of accounting regulations and procedures, including the Generally Accepted Accounting Principles (GAAP)</p></li><li><p>Hands-on experience with accounting software like <strong>Zoho</strong>, FreshBooks and QuickBooks</p></li><li><p>Advanced MS Excel skills including V lookups and pivot tables</p></li><li><p>Experience with general ledger functions</p></li><li><p>Strong attention to detail and good analytical skills</p></li><li><p>Preferred who has previous experience in <strong>Audit &amp; Accounting offices&nbsp;</strong></p></li><li><p>Additional certification (CPA or CMA) is a plus</p></li></ul><p></p>

<p>Negotiate rates with worldwide agents, carriers, and shipping lines. Prepare quotations and follow up with customers to meet shipping requirements and optimize costs. Secure vessel space and manage shipment bookings. Coordinate with agents, shipping lines, trucking providers, and customs clearance teams. Track shipments from loading to final delivery and provide regular status updates. Prepare, review, and manage shipping documentation, including Bills of Lading (BLs), invoices, and shipment records. Monitor shipment arrivals and communicate arrival notices to customers. Maintain strong relationships with carriers, suppliers, and customers. Prepare daily and weekly operational reports. Verify carrier invoices and coordinate payment requests with the finance department.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Logistics, Supply Chain, Business Administration, or a related field.</li><li>1-3 years of experience in Freight Forwarding, Logistics, or Shipping Lines (is a must)</li><li>Strong knowledge of international shipping regulations, customs clearance, and trade compliance.</li><li>Excellent communication and negotiation skills.</li><li>Strong problem-solving, organizational, and analytical skills.</li><li>Strong skills in MS Excel, Word, and PowerPoint.</li></ul>

<p><strong>Ability to deal with all Treasury & Cash Accounting activities, which include:</strong></p><ul><li><p>Manage daily cash and bank transactions, including receipts, disbursements, deposits, and checks, ensuring accurate recording in the accounting system &#40;manual/computerized&#41;.</p></li><li><p>Handle petty cash custody, disbursement, and monthly settlement, along with all cash-related daily routines.</p></li><li><p>Issue customer invoices, follow up on collections, and manage payables/receivables to ensure timely settlement of balances.</p></li><li><p>Reconcile bank statements with company records regularly and resolve any discrepancies.</p></li><li><p>Prepare daily cash position reports and assist in monthly/quarterly closing related to treasury accounts.</p></li><li><p>Maintain accurate customer/vendor account files and ensure compliance with internal controls for cash handling.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p><strong>Requirements:</strong></p><ul><li><p>B.Sc. or higher degree in accounting from an accredited university or institute.</p></li><li><p>At least 2–3 years of experience in Treasury/Cash Accounting or a similar role.</p></li><li><p>Very good computer skills, MS Office package (especially Excel).</p></li><li><p>Attention to detail and deadline-oriented.</p></li><li><p>Very good command of English.</p></li><li><p>Very good communication skills.</p></li><li><p>Good experience in commercial/banking activities.</p></li></ul></li></ul><p></p>

<ul><li><p><strong>Record all accounting transactions related to import and export activities.</strong></p></li><li><p><strong>Follow up on purchase orders from issuance until receipt of shipments.</strong></p></li><li><p><strong>Record commercial invoices in the accounting system.</strong></p></li><li><p><strong>Calculate the Landed Cost of imported materials, including:</strong></p><p><strong>Manufacturing cost</strong></p><p><strong>Purchase cost</strong></p><p><strong>Insurance</strong></p><p><strong>Customs duties</strong></p><p><strong>Freight</strong></p><p><strong>Taxes and other applicable charges</strong></p></li><li><p><strong>Review all inventory transactions, including receipts, issues, transfers, and returns.</strong></p></li><li><p><strong>Reconcile inventory balances between the accounting system and warehouse records.</strong></p></li><li><p><strong>Review and verify inventory receipt and issue documents before approval.</strong></p></li><li><p><strong>Prepare periodic inventory cost reports.</strong></p></li><li><p><strong>Monitor product costs and ensure compliance with the company's pricing policy.</strong></p></li><li><p><strong>Participate in periodic and annual inventory counts and analyze inventory variances.</strong></p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p><strong>Bachelor’s degree in Accounting, Finance, or a related field.</strong></p></li><li><p><strong>3–5 years of proven experience in accounting or finance.</strong></p></li><li><p><strong>Solid knowledge of accounting principles and practices.</strong></p></li><li><p><strong>Proficiency in MS Office (especially Excel); experience with accounting software (SAP, Oracle, Odoo) is a plus.</strong></p></li><li><p><strong>Strong attention to detail, accuracy, and problem-solving skills.</strong></p></li><li><p><strong>Ability to work under pressure and meet deadlines.</strong></p></li></ul><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><span><strong>Organizational Setting</strong></span></p><br><p><span>The Regional Office for the Near East and North Africa (RNE) leads FAO's support to countries in the region in transforming their agrifood systems to achieve the Sustainable Development Goals (SDGs). It identifies regional priorities for food security, agriculture and rural development and ensures the planning and implementation of FAO's strategic response in the region through a multidisciplinary approach. It implements approved programmes and projects, monitors programme implementation, and ensures that they contribute to addressing regional priorities. RNE also advises on the incorporation of regional priorities into the Organization's Strategic Framework and Programme of Work and Budget. RNE supports regional policy dialogues, facilitates the emergence of regional partnerships, and supports knowledge exchange, capacity development and resource mobilization for food security, agriculture and rural development in the region. It develops and maintains relations with region-wide institutions including the Regional Economic Integration Organizations (REIOs).</span></p><br><p><span>The position is located in the <strong>Regional Office for the Near East and North Africa (RNE) in Cairo, Egypt.</strong></span></p><br><p><br><span><strong>Main Purpose</strong></span></p><br><p><span>The Information Technology Assistant coordinates and performs the full range of Information Technology (IT) support functions. He /she ensures quality, transparency and consistency of IT service delivery in line with established IT procedures and Service Level Agreements (SLAs).</span></p><br><p><span><strong>Supervision Received/Exercised</strong></span></p><br><p><span>The Information Technology Assistant reports to the National Professional Officer (Information and Communication Technology) and follows technical standards and procedures established by the IT Division. The incumbent operates independently and takes decisions on work priorities. Supervision received is focused on office IT priorities, in particular the meeting of timelines and the quality of support given to clients.</span></p><br><p><span><strong>Working Relationships</strong></span></p><br><p><span>The incumbent has frequent interaction with staff at all levels within the work unit to resolve routine and non-routine IT-related problems and coordinate IT service delivery. He /she works closely with the IT Division to ensure problem resolution and service delivery.</span></p><br><p><br><span><strong>Key Functions/Results</strong></span></p><br><p><span>• Receive and log all requests from users relating to IT services in the Service Desk System.</span><br><span>• Provide first and second level * (*see below) support for office users to resolve issues regarding the full range of computer applications as well as standard and non-standard hardware, software and peripherals (CD-writers, scanners, USB-drives, etc); act as liaison between users and the IT Division for resolution of more complex or persistent issues that cannot be solved directly; monitor progress and ensure problem resolution.</span><br><span>• Assist in more complex tasks related to web publishing and media production and provide support on how to make the most effective use of information technology.</span><br><span>• Deploy and configure hardware and software, including non-standard equipment that has been cleared for use as per established policies and procedures; assist in implementing procedures for data backups.</span><br><span>• Ensure user access to the corporate/office IT infrastructure: set up network services according to established policies and procedures (e.g. e-mail accounts and user access profiles, file share security); manage office shared drives and public e-mail folders.</span><br><span>• Operate and troubleshoot a variety of office equipment, such as personal computers, printers, photocopiers, PDAs and smartphones, and maintain IT stationery supplies.</span><br><span>• Provide user guidance and training on IT equipment and services and contribute to the IT knowledge base.</span><br><span>• Provide hands-on assistance to users in organizing presentations and setting up audio-visual equipment.</span><br><span>• Advise office staff on the selection of both standard and non-standard IT hardware and software, carry out market research on availability and pricing and liaise with external suppliers as appropriate.</span><br><span>• Assist in the planning and procurement of IT equipment and software, based on established equipment life cycle processes: provide specifications for the purchase of hardware, software and peripherals and assist users in the preparation of IT-related Purchase Requisitions, Low Value Orders and Local Orders in Oracle for hardware, software and peripherals; liaise with the IT Division for clearance of non-standard equipment and software.</span><br><span>• Manage the office pool of IT equipment and local stock of IT supplies and materials: maintain the inventory and assets in the Service Desk System and GRMS fixed assets; ensure that software licenses are legally acquired and formally recorded.</span><br><span>• Process separation clearance as per established procedures.</span><br><span>• Perform other related duties as required.</span></p><br><p><span>• <strong> Level 1</strong> provides support for received calls from users and solve technical issues if technically able to do so, coordinating responses to/from 2nd level teams and generally managing the users' requests for support in all areas of IT.' Examples of activities performed at 1st level are: basic trouble-shooting providing information relating to hardware and software models, and existing policies and procedures, basic account management functions, data transfers, drafting of technical documentation and process flows.</span><br><span>• <strong>Level 2</strong> support builds on Level 1 activities and provides support for incidents or service requests of moderate complexity such as: recommending acquisition of hardware, software, devices, tools; complex software and hardware troubleshooting; maintaining inventories; desktop and laptop deployment and configuration; simple user account administration; website development and updates; configuration and testing of hardware and software; assistance in testing and evaluation of new products and technologies; information systems monitoring and support; and, maintaining information systems such as databases.</span></p><br><p><br><span><strong>Impact Of Work</strong></span></p><br><p><span>The incumbent plays a lead role in the overall provision of FAO information technology services. He/she plays a lead role in the provision of information technology support services for successful achievement of the organizational unit's mandate.</span></p><br><p><span><strong>CANDIDATES WILL BE ASSESSED AGAINST THE FOLLOWING</strong></span></p><br><p><br><span><strong>Minimum Requirements</strong></span></p><br><p><span><strong>Education: </strong>Secondary School Education.</span><br><span><strong>Work Experience:</strong> Four years of relevant experience in IT-support work.</span><br><span><strong>Languages:</strong> Working knowledge (proficiency - level C) of English.</span></p><br><p><span><strong>IT Skills:</strong></span></p><br><p><span>• Very good knowledge of the MS Office applications and Microsoft 365, systems installation and configuration, Internet and office technology equipment.</span><br><span>• Networking and IT Equipment support.</span><br><span>• Basic UNDSS IT Security Awareness or equivalent.</span></p><br><p><br><span><strong>Residency: </strong>General Service Staff are recruited locally. To be eligible for this position, candidates must be nationals of the country of the duty station or possess an existing valid visa to work or a valid work permit, and reside within commuting distance of the duty station at the time of the application. "Commuting distance" means the distance within which staff members can travel daily between their place of work and their residence.</span></p><br><p><span><strong>Competencies</strong></span></p><br><p><span>• Results Focus</span><br><span>• Teamwork</span><br><span>• Communication</span><br><span>• Building Effective Relationships</span><br><span>• Knowledge Sharing and Continuous Improvement</span></p><br><p><span><strong>Technical Skills</strong></span></p><br><p><span>• Very good understanding of the IT infrastructure.</span><br><span>• Very good knowledge of IT governance policies and procedures.</span><br><span>• Very good problem-solving skills related to IT issues.</span></p><br><p><span><strong>Desirable Qualifications And Skills</strong></span></p><br><p><span>• Working knowledge (proficiency - level C) of Arabic</span></p><br> </div>

Create, modify, disable, and manage user accounts across Active Directory, Microsoft Entra ID (Azure AD), Microsoft 365, and business applications Manage user permissions, security groups, shared mailboxes, and access requests in accordance with company policies Support employee onboarding and offboarding, including account provisioning, access management, and IT asset allocation Perform system updates, software deployments, security patches, and firmware upgrades Monitor IT systems and infrastructure health and proactively resolve performance and reliability issues Troubleshoot and resolve hardware, software, network, and user access issues Maintain accurate IT documentation, user records, and system configurations Follow IT security policies and best practices to ensure secure and reliable operations<br><br>Requirements<br><br>2-3 years of experience in IT Operations, System Administration, or a related role Hands-on experience with Active Directory, Microsoft Entra ID, and Microsoft 365Good understanding of user access management, permissions, security groups, and IT support processes Basic knowledge of Windows Server, networking, system troubleshooting, and IT security Strong troubleshooting and problem-solving skills Good communication and teamwork skills<br><br>Benefits<br><br>Hybrid Working Model Social and Medical Insurance Flexible working Environment Transportation