Head Pastry Jobs in Egypt

We are Reckitt<br><br>Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.<br><br>Sales<br><br>Our Sales teams help to deliver Reckitt's purpose by building shared success with our customers, making access to the highest quality hygiene, wellness, and nourishment possible in-stores and online. Within Sales, we're focused on achieving outperformance across all of our channels, operating in highly competitive categories. This focus results in a dynamic, fast paced environment where cross functional teams are encouraged to collaborate to achieve success. We have around 10,000 sales people across the world, within market roles and ranging in areas like Field Sales, Key Accounts, Trade Marketing and Category Development.<br><br>About The Role<br><br>The Unit Sales Manager Giza is responsible for GTM related to direct distribution for the assigned region either served via our distribution partner resources or via Sub DB allocation.<br><br>Your responsibilities<br><br>Responsible to deliver all direct Distribution related KPIs in assigned region. Developing of resources and strengthen the bench of capability to be best in class to outperform. Set and monitor the region’s monthly targets by area till rep level. Responsible on delivering all Sub DBs operational KPIs in assigned areas (Stock levels – Aging and receivables- Asset utilization – Efficiency of operation – Service levels – Db / Sub Db claim cycle) Ability to execute and control all below the line activities that were communicated by the Sales department, with clear focus of price stability. Monitoring competition activities and strategies. Maintain strong relationship with related areas Sub DBs ensuring delivery of all required resources at the quality required on timely manner Informing the Management of any business opportunities/ potentiality in the assigned region Follow-up on the data loaded on the HH and make sure all information is accurate and timely Always have a back plan in case of change of Sub DB to be executed in a smooth way without business disturbance<br><br>The experience we're looking for<br><br>Achievement and ownership are key leadership elements required to do the job with high people and result agility as enablers to manage DBs and key customers and teams in assigned region. Knowledge of assigned region as well key potential Sub DBs within the area. Robust follow up and tracking capability ensuring follow up on KPIs. Proven experience with top tier FMCG experience in Sales, mainly in traditional trade, with a preference in the field of non-food. Bachelor’s degree level ideally in a business-related subject<br><br>The skills for success<br><br>Strategic planning and execution, Relationship building and stakeholder management, Analytical mindset for market trends and data interpretation, Effective communication and presentation skills, Regulatory compliance understanding.<br><br>What we offer<br><br>With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.<br><br>Equality<br><br>We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.

Application Deadline: 1 October 2026Department: Revenue & Reservations Location: Egypt - Cairo<br><br>Description<br><br>Kempinski Palace Cairo<br><br>SCOPE<br>The scope of the position is to position the brand website as the priority channel of electronic distribution, and to optimize the hotel’s overall digital presence. <br>The E- Commerce and Digital Marketing Manager – Lifestyle is responsible for leading the digital presence of Royal Maxim Palace Kempinski’s for Food & Beverage venues, Spa and lifestyle offerings across all relevant platforms. The role focuses on the local market visibility, social engagement, and driving guests and traffic through compelling content, targeted digital campaigns, influencer engagement and active community management — all in alignment with the Kempinski brand voice and commercial objectives.<br><br>OVERALL OBJECTIVES<br><br>The job of E-Commerce & Digital Marketing Manager is executed satisfactorily by:Ensuring accuracy of the property content and presentation on the brand and GHA websites, as well as third party portals, directories and websites where the hotel is listed and/or distributes inventory. Report, analyze and act upon the Kempinski website statistics (using brand key performance indicators); Assist in reaching the targeted website sales and distribution goals. Ensuring consistent brand delivery through social and digital channels. Supporting the brand’s channel and distribution strategy. <br><br>Key Responsibilities<br><br>MAIN RESPONSIBILITIES: <br><br>1. Strategy & Campaign Development Develop and execute comprehensive digital marketing strategies aligned with the hotel’s overall business objectives & revenue goals. Plan a clear calendar focused on local audiences and lifestyle positioning. Conduct market research, competitor analysis, and audience segmentation to identify opportunities and optimize campaign performance. Stay up to date with the latest digital marketing trends, tools, and best practices, particularly within the hospitality sector. Partner with F&B, Spa, PR, E-Commerce and Revenue teams to shape high-impact campaigns for outlets, seasonal promotions, weekend concepts, events and offers. Analyze campaign performance and adjust based on engagement, reach and ROI. Establish and implement the hotel’s F&B annual advertising plan for digital channels. Work on the annual digital marketing strategy for the F&B, Spa and lifestyle offers. Ensure brand and marketing messages on all platforms align with hotel campaigns and corporate identity guidelines.2. Digital Advertising & Paid Campaigns (Local F&B, Spa & Lifestyle Campaigns) Plan, execute and optimize paid digital campaigns across Meta, Google and relevant local platforms. Manage budgets, bid strategies, keyword research, ad copy creation, and landing page optimization for maximum ROI. Monitor campaign performance, analyze data, and generate reports on key metrics such as to improve effectiveness. Align advertising initiatives with feeder market dynamics and commercial objectives. Check the trending social channels in our feeder markets and the know-how on conducting paid campaigns on them. For example, on Snapchat, VK, Weibo, WeChat…etc. Track and report on paid campaign results and digital ROI.3. Performance Monitoring, Analytics & Reporting:Track, analyze, and report on key digital marketing KPIs (e.g., website traffic, conversion rates, ROI, social media engagement, email performance). Provide regular insights and recommendations for optimizing campaign performance and achieving marketing objectives. Utilize various analytical tools to gain actionable insights. Prepare weekly and monthly reports tracking social growth, content engagement, and campaign ROI. Monitor competitor activity to maintain market leadership. Benchmark electronic media trends and share proactive insights with the marketing team.4. Social Media Management Own and manage the hotel’s social media channels (Instagram, Facebook, Linked In), with a priority on lifestyle storytelling and local engagement. Develop and implement the hotel's social media strategy, including content creation, scheduling, and community engagement across relevant platforms. Monitor social media channels for mentions, reviews, and trends, responding to inquiries and feedback promptly. Analyze social media performance and adapt strategies to maximize reach, engagement, and conversions. Curate visually engaging, authentic and on-trend content that reflects the mood and experience of our venues. Engage with followers, respond to DMs, comments and inquiries, and monitor sentiment and trends. Ensure consistent representation of the brand across platforms.5. Email Marketing Cooperate with the hotel E-Commerce & Digital Strategy Manager to develop and execute email marketing campaigns, including newsletters, promotional offers, and loyalty programs, using the CRM system. Collaborate with the E-Commerce & Digital Strategy Manager to manage emails lists segmentation, A/B testing, and performance tracking to optimize open rates, click-through rates, and conversions. Cooperate with the E-commerce & Digital Strategy Manager to actively develop and maintain a database of local guests and patrons through online and offline solicitation. Design and send engaging newsletters featuring offers, events, menus, and Spa treatments. Ensure all email marketing complies with corporate standards and local data privacy laws.6. Content Creation & Visual Branding Collaborate with the marketing team to create engaging and relevant digital content (e.g., blog posts, videos, infographics, virtual tours) that attracts and converts target audiences. Ensure all F&B & Lifestyle digital content is brand-consistent and optimized for various platforms. Oversee production of content (photos, videos, reels, stories, creative copy) for all F&B And Lifestyle digital campaigns. Collaborate with PR, photographers, designers and content creators to generate high-quality visuals and messaging. Maintain a curated image and video library aligned with Kempinski brand guidelines. Upload the photos & videos on Picture Park, follow up on the approval process to update other connected solutions such as Ice portal etc. to ensure that the latest approved photos & videos are updated & uploaded on relevant digital channels. Ensure professional artwork designs for digital collaterals (e-flyers, e-posters, digital menus) are reviewed and aligned with quality standards. Brainstorm and conceptualize campaign visuals and layouts to bring F&B and Spa experiences to life, including outside catering & social events.7. Influencer & Community Engagement Identify and engage with relevant local & international influencers, KOL and content creators. Plan collaborations, activations and giveaways in coordination with the PR and Marketing teams. Support community outreach and content partnerships.8. Website & Listings Management Ensure that hotel website pages, menus, promotions, and event listings are up-to-date, accurate and SEO-optimized. Cooperate with the ecommerce & Digital Strategy Manager in managing & implementing SEO strategies for F&B (on-page, off-page, technical) to improve organic search ranking and drive traffic. Liaise with e Commerce & Digital Strategy Manager on F&B content alignment on relevant platforms. Avoid duplication of images and content; ensure signature visuals are highlighted for related platforms.9. Online Reputation & Review Management Collaborate with the Director of Marketing on maintaining the up-to-date content including special offers & visual assets on all digital channels including review portals such as GMB reviews, Trip Advisor, OTAs review sections… etc. Collaborate with the e-commerce manager on maintaining the up-to-date content including special offers & visual assets on all digital channels including review portals such as GMB reviews, Trip Advisor, OTAs review sections… etc. Monitor F&B online reviews across platforms, while the overall online reviews management and representation of the hotel remain under the capacity of the e Commerce & Digital Strategy Manager. Highlight relevant feedback and escalate recurring guest concerns to F&B and Spa. Track online sentiment and integrate feedback into marketing insights10. Training/Education Participate in mandatory corporate web related trainings offered and brief the respective heads of department where necessary. Participate in the monthly Revenue & E-Commerce corporate calls. Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.<br><br><br>Skills, Knowledge and Expertise<br><br>NATIONALITY: Eligible for a working permit in country of hire<br><br>EDUCATION: Professional Certification (Bachelor, University Degree)<br><br>EXPERIENCE:Three (3) years in a similar position within Web & Electronic Distribution or Digital Marketing At Least 3 years of Experience in the hospitality field and at a luxurious five stars hotel. LANGUAGE:Local language – excellent oral and written skills English – excellent oral and written skills Additional language - beneficial Ability to work and communicate in a multinational environment:COMPETENCIES:Passionate about achieving web traffic and revenue goals Strong communication skills Detail-oriented and hands-on Being able to formulate a strong digital strategy and convince key stakeholders Knowledge of industry-specify measurements and best practices regarding Paid Media, SEO, Social Media, Conversion Rate Optimisation, etc. Ability to adapt to a frequently changing market environment. Be proactive and able to ‘think outside of the box’. Relevant experience in web-related work; hotel operations and revenue management experience are a plus Embraces shifts in digital/social marketing Team player with strong interpersonal skills Ability to investigate system malfunctions or user-input errors High analytical and reporting skills Demonstrates self-confidence, energy, enthusiasm and motivation Ability to analyse data, make meaningful conclusions and base sound decisions and strategies on these TECHNICAL COMPETENCIES: Computer literacy adapted to the field of training:Proven working knowledge of Microsoft Office and Google Suite Content Management System (open source) Web Analytics Tools INDIVIDUAL CHARACTERISTICS: To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:Integrity & trustworthiness People Oriented Straightforward Situational Awareness Self development Interpersonal and intercultural skills Motivational skills Planning & organizational skills Communication and listening skills Follow-up OTHER SKILLS: Depending on region and property Initiative

Join EVA Pharma, a leading pharmaceutical company dedicated to empowering the fight for health and well-being as a fundamental human right. Recognized and certified as a best place to work, we are committed to fostering a supportive and innovative environment for our team members.<br>Job Summary:We are seeking a passionate and talented Quality Assurance Section Head to join our dynamic team. The ideal candidate will contribute to our mission of enhancing human health and well-being, ensuring that we meet the highest standards of excellence in our industry.<br> Key Responsibilities:Lead the Quality Assurance activities related to validation for both sterile and non-sterile operations, ensuring all validation processes comply with regulatory and c GMP requirements. Ensure the planning, execution, and monitoring of validation activities across manufacturing processes and systems. Collaborate with manufacturing, engineering, and technical teams to ensure validated processes are maintained and continuously improved. Conduct internal audits and assessments of validation activities, documentation, and systems to ensure compliance and identify areas for improvement. Manage and coordinate CAPA (Corrective and Preventive Action) related to validation findings and quality issues, ensuring timely resolution. Support technology transfer and new product introduction, ensuring validation requirements are properly implemented. Lead training initiatives to enhance staff understanding of validation practices, sterile and non-sterile operations, and c GMP requirements<br><br>Requirements<br><br>Bachelor's degree in Pharmacy, Chemistry, or a related field7-8 years of experience in Quality Assurance within the pharmaceutical industry, with strong expertise in validation activities for both sterile and non-sterile operations, including process validation, cleaning validation, and equipment qualification. Good understanding of c GMP and quality systems is required Experience in managing teams and leading audits, strong experience in managing diverse customer requirements, technology transfer projects, and setting timely communication with customers Excellent English, analytical, problem-solving, and communication skills Proven ability to lead diverse teams across multiple geographical regions Solid background in new product project management, technology transfer, and product launches in compliance with EU standards

Company Description Eagle Chemicals™ is a leading manufacturer of resins, polymers, and specialty chemicals in the Middle East, serving a broad range of industrial customers. The company focuses on delivering sustainable, economical, and tailored solutions that support long-term customer success. Its products are trusted in more than 80 countries worldwide, reflecting strong global reach and reliability. Eagle Chemicals™ offers a wide portfolio that includes solvent-based alkyds, acrylics, unsaturated and saturated polyesters, water-based emulsions, adhesives, and specialty chemicals, providing diverse opportunities for technical and operational professionals. Role Description The Electrical Maintenance Section Head is a full-time, on-site role based in Qesm 1st 6 October. This role oversees the electrical maintenance team, plans and executes preventive and corrective maintenance activities, and ensures that all electrical systems and equipment operate safely and efficiently. Day-to-day responsibilities include diagnosing electrical faults, coordinating troubleshooting efforts, monitoring maintenance schedules, and optimizing equipment reliability in production facilities. The role also involves enforcing safety standards, coordinating with other engineering and production teams, managing maintenance documentation, and contributing to continuous improvement initiatives in electrical infrastructure. Qualifications Strong expertise in electrical maintenance and electricity, with the ability to manage and supervise maintenance operations in an industrial environment. Proficiency in troubleshooting and electrical troubleshooting, including diagnosing complex electrical issues and implementing effective corrective actions. Demonstrated experience in preventive maintenance planning and execution for electrical equipment and systems. Solid knowledge of industrial electrical systems, control panels, motors, drives, and related instrumentation. Experience leading maintenance teams, including task prioritization, performance monitoring, and skills development. Familiarity with relevant safety standards, regulations, and best practices for electrical work in manufacturing plants. Strong organizational, analytical, and problem-solving skills, with the ability to work under time constraints and handle multiple tasks. Effective communication and collaboration skills to coordinate with production, engineering, and other cross-functional teams. Bachelor’s degree in Electrical Engineering or a related technical field, or equivalent practical experience. Previous experience in chemical, petrochemical, or heavy industrial environments is an advantage.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Job Requisition ID: </b>179889&nbsp;</p><p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.&nbsp;</p><p>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day</p><p><br></p><p><b>Overview Of The Role:</b></p><p><br></p><ul><li>The Digital Marketing Manager is responsible for planning and executing a comprehensive digital marketing strategy that raises brand awareness and drives sales for the Al-Futtaim Group Real Estate &amp; CFC brands. Reporting to the Head Of Marketing, the manager will lead the digital performance management, overseeing digital channels and social media optimization. The role requires aligning strategies with the regional team and handling coordination with digital agencies, ensuring a strong digital presence and technological innovation in the real estate sector.</li></ul><p><br></p><p><b>What You Will Do:</b></p><p><br></p><p>Strategy Development and Management</p><p><br></p><ul><li>Responsible for planning, developing, implementing &amp; managing the digital marketing strategy that promotes our brand awareness &amp; generates sales.</li><li>Prepare &amp; manage the digital marketing budget.</li><li>Build the digital marketing road map.</li><li>Achieve the set digital marketing plan while aligning with annual marketing objectives.</li><li>Best use of budget; cost vs benefit value.</li></ul><p><br></p><p>Performance and Optimization</p><p><br></p><ul><li>Oversee &amp; promote the company's digital platform/channels &amp; social media accounts.</li><li>Ensure brands are fully optimized &amp; managed properly (SEO/SEM).</li><li>Monitor &amp; evaluate competition digital work.</li><li>Increase in the number of followers on all our social media pages.</li><li>Deliver regular reports on the real estate industry digital marketing activities.</li><li>Increase in visitation, time on site and delivery of best practice agreed in digital plan.</li></ul><p><br></p><p>Coordination and Agency Management</p><p><br></p><ul><li>Align with the regional digital marketing team to ensure brand consistency.</li><li>Comply with the regional branding strategy.</li><li>In charge of digital agencies tenders procedures when needed.</li><li>Coordinate digital work with digital agencies.</li><li>Perform digital media buying when needed.</li><li>Ensure efficiency of agency campaign outcomes and savings on media buying.</li></ul><p><br></p><p>Team Development and Communication</p><p><br></p><ul><li>Manage &amp; develop the digital marketing executive.</li><li>Assist marketing team on technical related requirements from the media agency.</li><li>Development of the marketing executive technically.</li><li>Maintain smooth daily line of communication with digital agencies.</li></ul><p><br></p><p>Performance Measurement and Technological Advancement</p><p><br></p><ul><li>Measure ROIs &amp; set KPIs for digital campaigns.</li><li>Evaluate effectiveness of plans with ROI and delivery of KPI metrics.</li><li>Stay up-to-date with digital technology developments &amp; real estate digital marketing &amp; industry updates.</li><li>Introduce new technologies to our plan if &amp; when seen needed.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Required Skills To Be Successful:</b></p><p><br></p><ul><li>Strong digital marketing experience and strategy development.</li><li>Proficiency in media buying and SEO/SEM optimization.</li><li>Excellent interpersonal and negotiation skills.</li><li>Ability to manage and develop a digital marketing team.</li></ul><p><br></p><p><b>What Qualifies You For The Role:</b></p><p><br></p><ul><li>Bachelor's degree in Commerce, Arts, or a marketing-related major.</li><li>Minimum 5-7 years of experience in digital marketing.</li><li>Proficiency in MS Office and Mac.</li><li>Experience with media buying and digital marketing tools.</li><li>Skills in Adobe Photoshop and Illustrator are a plus.</li></ul><p><br></p></div>

<div><h3 data-path-to-node="6">Role Purpose</h3><p data-path-to-node="7">The IT Program Delivery Manager leads the end-to-end execution of IT programs and projects for DHL Express Egypt while driving the strategic ownership of the Digital Customer Solutions function. This position serves as the critical link between structured program governance and live, customer-facing operations, ensuring customer shipping platforms remain highly available, high-performing, and fully compliant with changing national customs and regulatory mandates.</p><p data-path-to-node="7"><br></p><h3 data-path-to-node="8">Key Responsibilities</h3><ul data-path-to-node="9"><li><p data-path-to-node="9,0,0">Lead the end-to-end planning, execution, and monitoring of local IT programs and projects to achieve business objectives across scope, schedule, resources, budget, and quality.</p></li><li><p data-path-to-node="9,1,0">Manage the delivery of the local customs and regulatory technology portfolio, specifically handling integrations such as Nafeza and Advanced Cargo Information Declaration (ACID) from initiation through benefit realization.</p></li><li><p data-path-to-node="9,2,0">Provide comprehensive functional leadership to the Digital Customer Solutions team, overseeing professional growth, resource planning, and knowledge continuity.</p></li><li><p data-path-to-node="9,3,0">Own the operational performance, service level agreements, and continuous enhancement of customer-facing shipping tools, including MyDHL+, APIs, Electronic Data Interchange (EDI), and breakbulk feeds.</p></li><li><p data-path-to-node="9,4,0">Act as the senior escalation point for technical customer support issues, managing critical operational problems to successful resolution.</p></li><li><p data-path-to-node="9,5,0">Partner with the Commercial division to streamline customer onboarding, training, and technical support on all corporate digital shipping applications.</p></li><li><p data-path-to-node="9,6,0">Drive technology automation and process improvement across internal IT workflows and external digital touchpoints to elevate service quality.</p></li><li><p data-path-to-node="9,7,0">Manage high-level stakeholder relationships across Operations, Commercial, Customer Service, Finance, Customs, Gateway, and external vendor partners.</p></li><li><p data-path-to-node="9,8,0">Represent Egypt IT in regional and global corporate forums, coordinating project dependencies and technical standards with international IT units.</p></li><li><p data-path-to-node="9,9,0">Maintain rigorous project governance, technical documentation, and performance reporting according to local and regional corporate standards.</p></li></ul><div><br></div><h3 data-path-to-node="10">Qualifications, Experience and Competencies</h3><ul data-path-to-node="11"><li><p data-path-to-node="11,0,0">University Graduate with a Bachelor's degree in Information Technology, Computer Science, Engineering, or a closely related technical field.</p></li><li><p data-path-to-node="11,1,0">Project Management Professional (PMP) or PRINCE2 certification is highly desired.</p></li><li><p data-path-to-node="11,2,0">ITIL certification is considered a strong asset for service delivery alignment.</p></li><li><p data-path-to-node="11,3,0">6 to 8 years of proven experience in IT project/program management, systems solution delivery, or technical service management.</p></li><li><p data-path-to-node="11,4,0">2 to 3 years of experience in a formal team leadership or supervisory role, with a focus on coaching and developing technical personnel.</p></li><li><p data-path-to-node="11,5,0">Solid baseline knowledge of digital customer platforms, software application integration, APIs, and Electronic Data Interchange (EDI) protocols.</p></li><li><p data-path-to-node="11,6,0">Prior exposure to, or practical experience delivering software solutions for, trade compliance, logistics operations, or customs-related regulatory updates (e.g., Nafeza, ACID).</p></li><li><p data-path-to-node="11,7,0">Advanced analytical problem-solving skills combined with sound decision-making capabilities under demanding, non-negotiable external deadlines.</p></li><li><p data-path-to-node="11,8,0">Excellent communication, presentation, and stakeholder engagement skills, with the ability to influence senior business managers and external partners.</p></li><li><p data-path-to-node="11,9,0">Full professional proficiency in written and spoken English and Arabic.</p></li></ul><div><br></div><p data-path-to-node="12"><strong>Equal Treatment Clause: </strong>We are committed to fostering equal opportunity and strictly reject all forms of discrimination. At DHL Group, employee selection is based exclusively on individual qualification, performance, skills, and professional experience.</p><p data-path-to-node="12"><br></p><p data-path-to-node="13">✨ We ???????????????????????????? ???????????? ????????????????????????????????????????</p><p data-path-to-node="13">✨ We ????????????????</p><p data-path-to-node="13">✨ We ???????????????? ????????????????????????????????</p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Job Description:</p><br><p><b>Customer Relations Service Manager </b></p><br><p><b>Egypt </b></p><br><p><b>Full time </b></p><br><p><b>40 hours per week </b></p><br><p><b>We make Heath Happen:</b></p><br><p><b>Job Purpose</b></p><br><ul><li>Lead the end-to-end complaints management function for BEI and multiple regulators across Bupa Global , ensuring the delivery of consistently high standards of complaint handling and full compliance with the regulatory requirements of multiple jurisdictions and governing authorities.</li><li>Provide strategic oversight of operational and regulatory risks within the Customer Relations function, implementing robust controls and effective risk mitigation measures, while ensuring timely escalation of material risks to senior stakeholders and relevant governance forums.</li><li>Ensure ongoing adherence to Financial Regulatory Authority (FRA) requirements and other applicable regulatory frameworks, maintaining a strong culture of compliance, governance, and customer fairness.</li><li>Oversee the production and continuous enhancement of departmental management information, regulatory reporting, and governance packs, ensuring reporting is accurate, insightful, and fit for executive and committee-level review.</li><li>Drive a comprehensive complaint root cause analysis framework, identifying systemic issues and partnering with cross-functional stakeholders to implement sustainable corrective actions and deliver measurable business improvements, while embedding lessons learned into operational processes, controls, and customer outcomes.</li><li>Provide expert analysis and interpretation of regulatory developments, emerging risks, and complaint trends, presenting clear recommendations and insights to senior leadership and key business stakeholders.</li><li>Monitor and assess operational performance against agreed service standards, Key Performance Indicators (KPIs), and Service Level Agreements (SLAs), driving continuous improvement initiatives to enhance efficiency, quality, and customer satisfaction.</li><li>Lead, coach, and develop a high-performing Complaints team, fostering a culture of accountability, continuous improvement, and customer advocacy. Ensure effective succession planning, talent development, performance management, and employee engagement, while building the capabilities required to meet evolving business, regulatory, and customer expectations.</li><li>Ensure robust competency, training, and accreditation frameworks are maintained across the function, enabling the team to perform effectively within their roles and remain compliant with Bupa Global's Training &amp; Competency requirements.</li><li>Support the business in the preparation, validation, and submission of data used within regulatory reporting and statutory returns, ensuring accuracy, integrity, and compliance.</li><li>Champion the delivery of an exceptional customer experience within the Customer Relations and Customer Operations functions, providing inspirational leadership to the team and fostering a culture of accountability, engagement, and service excellence.</li><li>Build strong relationships with regulators, internal governance bodies, and senior business leaders, acting as a trusted advisor on complaints management, customer outcomes, regulatory compliance, and operational excellence.</li></ul><p><b>How you’ll help us make health happen:</b></p><br><p><b>Deliver the agreed customer service experience through:&nbsp;&nbsp;</b></p><br><ul><li>Coaching,&nbsp;developing&nbsp;and leading a highly skilled team&nbsp;&nbsp;</li></ul><ul><li>Managing absences to the agreed standard&nbsp;&nbsp;</li></ul><ul><li>Dealing with any performance issues&nbsp;&nbsp;</li></ul><ul><li>Complete regular 121s with all team members&nbsp;&nbsp;</li></ul><ul><li>Managing team performance and ensuring the agreed service experience&nbsp;&nbsp;</li></ul><ul><li>Focus on driving the key targets meeting the quality standards for complaints handling as well as the regulatory timelines for complaints handling&nbsp;</li></ul><ul><li>Ensure that resources are managed in line with the workforce plan&nbsp;&nbsp;</li></ul><ul><li>Work closely with the Continuous Improvement Partners and other Service Managers to ensure ongoing improvement and alignment&nbsp;&nbsp;</li></ul><ul><li>Hold regular team meetings to ensure&nbsp;good quality&nbsp;two way&nbsp;communication&nbsp;&nbsp;</li></ul><ul><li>Support recruitment as&nbsp;required&nbsp;&nbsp;</li></ul><ul><li>Drive the communication process with the department, including responsibility for all messages that are conveyed (content and style)&nbsp;&nbsp;</li></ul><ul><li>Accountable for the resolution of customer related issues that are&nbsp;identified&nbsp;by your team. Responsible for identifying&nbsp;/&nbsp;removing any barriers that&nbsp;impacts&nbsp;the delivery of outstanding customer satisfaction&nbsp;&nbsp;</li></ul><ul><li>Ensures&nbsp;high levels&nbsp;of employee engagement, measured through&nbsp;People Pulse&nbsp;(Glint&nbsp;Survey) scores. Understands,&nbsp;acts&nbsp;and shares&nbsp;survey&nbsp;results with the team, building relevant actions plans for improvement.&nbsp;&nbsp;</li></ul><ul><li>Ensure there are&nbsp;high levels&nbsp;of team working and that the team is aligned and engaged with Bupa’s purpose and goals&nbsp;&nbsp;</li></ul><ul><li>Being a role model for the team&nbsp;demonstrating&nbsp;outstanding personal behaviours and performance. Being an ambassador for the function&nbsp;&nbsp;</li></ul><ul><li>Responsible for discovering and implementing potential opportunities for improving the customer experience.&nbsp;&nbsp;</li></ul><ul><li>Adherence to required regulatory guidelines and specifically&nbsp;FRA&nbsp;regulations&nbsp;&nbsp;</li></ul><ul><li>Ensuring the customer is treated in a fair and consistent manner when raising a complaint with Bupa Global&nbsp;</li></ul><ul><li>Ensure the team is following&nbsp;the complaints process and&nbsp;is&nbsp;resolving&nbsp;the cases&nbsp;satisfactorily and&nbsp;in accordance with&nbsp;FRA,&nbsp;FCA&nbsp; FSC&nbsp;and TCF principles or equivalent for other countries&nbsp;</li></ul><ul><li>Responsible for discovering and implementing potential opportunities&nbsp;from the unhappy customers and other stakeholders&nbsp;for improving the customer experience.&nbsp;</li></ul><p><b><i>Role specific accountabilities</i></b>&nbsp;</p><br><ul><li>This is a regulated role by the FRA who will represent Bupa in complaints disputes and any relevant regulatory activities .</li><li>Accountable for design, delivery &amp; adherence to Global regulatory complaints processes and frameworks&nbsp;&nbsp;</li></ul><ul><li>To&nbsp;represent&nbsp;and make decisions on behalf of the&nbsp;Chairman, Chief Executive, General Manager, Directors and Heads of&nbsp;Departments in the case of correspondence and escalated complaints from customers, providers, group&nbsp;secretaries&nbsp;and brokers&nbsp;</li></ul><ul><li>Develop effective complaint root cause analysis and work with senior leadership of other business areas to implement positive learning outcomes&nbsp;</li></ul><ul><li>Identify&nbsp;operational Risks and implement mitigating controls, with&nbsp;appropriate risk&nbsp;escalation where necessary to ensure adherence to&nbsp;appropriate&nbsp;FRA&nbsp;and other regional regulatory requirements&nbsp;</li></ul><ul><li>Review and contest (where&nbsp;appropriate)&nbsp;FRA&nbsp;decisions, and incorporate learning outcomes into process improvements, act as Bupa&nbsp;Global’s&nbsp;focal point with the relevant regulators .&nbsp;&nbsp;&nbsp;</li></ul><ul><li>To champion fair outcomes for customers, effective management of conduct risks and to promote Bupa’s values and best practice in complaint handling.&nbsp;</li></ul><ul><li>Management of reporting in relation to complaints for the Regulators,&nbsp;Compliance&nbsp;and wider business.&nbsp;</li></ul><p><b>Key Skills / Qualifications needed for this role:</b></p><br><p>As this is a regulated role within BEI , the following skills are required :</p><br><ul><li>Significant people leadership and line management experience is essential in a related servicing/customer facing environment. Candidates must be able to demonstrate a successful track record of leading, developing, and inspiring teams to deliver exceptional customer, regulatory, and business outcomes.</li></ul><ul><li>Strong performance management and mentoring capabilities.</li></ul><ul><li>Ability to develop workforce planning strategies, resource allocation models, and capacity management plans to support business growth and regulatory requirements.</li><li>Proven experience in talent management, succession planning, coaching, and performance development.</li><li>Experience in managing teams while fostering an inclusive and collaborative working environment.</li><li>Experience leading organizational change, transformation initiatives, and the implementation of new operating models.</li><li>Ability to influence and collaborate effectively with senior executives, regulators, auditors, and external stakeholders</li><li>Background in the global health insurance market, or relevant transferable skills and knowledge from other financial services industries such as Life Insurance, Retail, Commercial or Investment Banking and Wealth Management.&nbsp;</li><li>Flexibility to work occasional bank holidays may be required to support the achievement of regulatory complaint handling SLAs</li><li>Relevant qualification in complaint handling environment or regulated role or related studies is preferred&nbsp;&nbsp;</li><li>Experience producing management reports, dashboards, and performance metrics.</li><li>Proficiency in identifying trends and recommending service improvements.</li><li>strong Stakeholder and customer relationship management skills</li><li>Strong decision-making, negotiation, and conflict-resolution abilities<br>Strong capability in performance management, including setting KPIs, conducting performance reviews, and implementing improvement plans.</li><li>Experience overseeing complaint governance frameworks, regulatory reporting, and executive-level risk management.</li><li>Strong understanding of conduct risk, customer fairness principles, and complaint-related regulatory obligations.</li><li>Ability to translate regulatory requirements into operational processes, controls, and team objectives.</li></ul><p>&nbsp;<b>Why Bupa?</b></p><br><p>Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.</p><br><p>Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with Sukoon), Egypt and Hong Kong (China) as well as regional offices in mainland Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.</p><br><p>Time Type:</p><br>Full time<p>Job Area:</p><br>Delivery and Operations<p>Locations:</p><br>Egypt - Cairo </div>

<p><h4>Company description</h4> <p>Swissotel Sharm El Sheikh All-Inclusive Collection resort offers an unforgettable vacation for its guests with a sense of luxury service nested with nature, with a wide range of accommodation types, from rooms and suites featuring contemporary designs, including a unique side for adults.</p> <p>All this in the peaceful surroundings of beautiful gardens, swimming pools, magnificent landscapes, a wide variety of à la carte restaurants, and particular spa services. Esteemed guests are welcome to relax and unwind in a quiet and elegant setting in the resort and enjoy a genuine experience of leisure, pleasure, and successful meetings.</p> <p>Join our motivated and vibrant team and build your career with us.</p> <h4>Job description</h4> <h4>Key responsibilities</h4> <p><strong>Overall hotel operations</strong><br> Lead and oversee daily operations across all hotel departments to ensure efficiency, consistency, and service excellence.<br> Ensure alignment of all operational activities with brand standards, values, and guest experience expectations.<br> Act as the primary operational point of contact in the absence of the General Manager.<br> Drive collaboration and communication between departments to deliver seamless guest journeys.</p> <p><strong>Food & beverage operations</strong><br> Oversee all Food & Beverage outlets, including restaurants, bars, in-room dining, events, and experiential dining concepts.<br> Partner closely with Culinary leadership to ensure menu execution, quality, creativity, and cost control.<br> Monitor F&B performance, service standards, and guest satisfaction while driving revenue opportunities.</p> <p><strong>Rooms, front office & guest experience</strong><br> Oversee Front Office, Housekeeping, and Guest Experience teams to ensure smooth arrivals, stays, and departures.<br> Ensure room readiness, cleanliness, and maintenance meet brand and quality standards.<br> Champion personalized service and experiential hospitality throughout the guest journey.</p> <p><strong>Engineering, maintenance & security</strong><br> Oversee Engineering and Maintenance operations to ensure facilities, assets, and infrastructure are maintained to the highest standards.<br> Ensure preventative maintenance programs are in place and adhered to.<br> Oversee Security operations to ensure guest and team member safety, emergency preparedness, and compliance with local regulations.</p> <p><strong>Financial & commercial performance</strong><br> Support the General Manager in managing departmental budgets, forecasts, and P&L performance.<br> Monitor labor costs, operating expenses, and productivity across departments.<br> Identify opportunities to improve operational efficiency, revenue generation, and cost optimization.</p> <p><strong>Team leadership & people development</strong><br> Ensure appropriate staffing levels, scheduling, and workforce planning.<br> Foster a positive, inclusive, and performance-driven culture aligned with our Habitas values.<br> Support recruitment, onboarding, training, and development initiatives.</p> <p><strong>Health, safety & compliance</strong><br> Ensure full compliance with local laws, health and safety regulations, food safety standards, and brand policies.<br> Maintain high standards of cleanliness, hygiene, sustainability, and environmental responsibility.<br> Conduct regular inspections, audits, and risk assessments.</p> <p><strong>Brand, culture & sustainability</strong><br> Embed sustainability, wellness, and community engagement into daily operations.<br> Collaborate with Experience, Marketing, and Community teams on activations, events, and storytelling initiatives.</p> <h4>Key skills & competencies</h4> <ul> <li>Strong multi-departmental hotel operations leadership.</li> <li>Proven ability to manage diverse teams and complex operations.</li> <li>Solid financial and commercial acumen.</li> <li>Guest-centric mindset with high emotional intelligence.</li> <li>Strong organizational, communication, and problem-solving skills.</li> <li>Ability to thrive in a dynamic, experiential, and remote destination environment.</li> </ul> <h4>Qualifications</h4> <ul> <li>Minimum 7–10 years of progressive hotel operations experience, preferably in luxury, lifestyle, or resort hospitality.</li> <li>Previous experience as an Operations Manager, Hotel Manager, or similar senior leadership role.</li> <li>Strong background in Food & Beverage combined with rooms and hotel operations exposure.</li> <li>Fluent in English.</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>Kempinski Palace Cairo<br>SCOPE</strong>&nbsp;<br>The scope of the position is to position the brand website as the priority channel of electronic distribution, and to optimize the hotel’s overall digital presence. <br>The E- Commerce and Digital Marketing Manager – Lifestyle is responsible for leading the digital presence of Royal Maxim Palace Kempinski’s for Food &amp; Beverage venues, Spa and lifestyle offerings across all relevant platforms. The role focuses on the local market visibility, social engagement, and driving guests and traffic through compelling content, targeted digital campaigns, influencer engagement and active community management — all in alignment with the Kempinski brand voice and commercial objectives.<br>&nbsp;<br><strong>OVERALL OBJECTIVES</strong>&nbsp;<br>The job of <strong>E-Commerce &amp; Digital Marketing Manager</strong> is executed satisfactorily by:&nbsp;<br><ul><li>Ensuring accuracy of the property content and presentation on the brand and GHA websites, as well as third party portals, directories and websites where the hotel is listed and/or distributes inventory.&nbsp;</li><li>Report, analyze and act upon the Kempinski website statistics (using brand key performance indicators); &nbsp;</li><li>Assist in reaching the targeted website sales and distribution goals.&nbsp;</li><li>Ensuring consistent brand delivery through social and digital channels.&nbsp; Supporting the brand’s channel and distribution strategy. &nbsp;</li></ul><br><strong>MAIN RESPONSIBILITIES:</strong> <br><strong><em>1.</em></strong> <strong><em>Strategy &amp; Campaign Development</em></strong><br><ul><li>&nbsp;Develop and execute comprehensive digital marketing strategies aligned with the hotel’s overall business objectives &amp; revenue goals. Plan a clear calendar focused on local audiences and lifestyle positioning.</li><li>Conduct market research, competitor analysis, and audience segmentation to identify opportunities and optimize campaign performance.</li><li>&nbsp;Stay up to date with the latest digital marketing trends, tools, and best practices, particularly within the hospitality sector.</li><li>&nbsp;Partner with F&amp;B, Spa, PR, E-Commerce and Revenue teams to shape high-impact campaigns for outlets, seasonal promotions, weekend concepts, events and offers.</li><li>&nbsp;Analyze campaign performance and adjust based on engagement, reach and ROI.</li><li>&nbsp;Establish and implement the hotel’s F&amp;B annual advertising plan for digital channels.</li><li>&nbsp;Work on the annual digital marketing strategy for the F&amp;B, Spa and lifestyle offers.</li><li>&nbsp;Ensure brand and marketing messages on all platforms align with hotel campaigns and corporate identity guidelines.</li></ul><strong><em>2. Digital Advertising &amp; Paid Campaigns (Local F&amp;B, Spa &amp; Lifestyle Campaigns)&nbsp;</em></strong><br><ul><li>&nbsp;Plan, execute and optimize paid digital campaigns across Meta, Google and relevant local platforms.</li><li>&nbsp;Manage budgets, bid strategies, keyword research, ad copy creation, and landing page optimization for maximum ROI.</li><li>&nbsp;Monitor campaign performance, analyze data, and generate reports on key metrics such as to improve effectiveness.</li><li>&nbsp;Align advertising initiatives with feeder market dynamics and commercial objectives.</li><li>&nbsp;Check the trending social channels in our feeder markets and the know-how on conducting paid campaigns on them. For example, on Snapchat, VK, Weibo, WeChat…etc.&nbsp;</li><li>&nbsp;Track and report on paid campaign results and digital ROI.</li></ul><strong><em>3. Performance Monitoring, Analytics &amp; Reporting:&nbsp;</em></strong><br><ul><li>&nbsp;Track, analyze, and report on key digital marketing KPIs (e.g., website traffic, conversion rates, ROI, social media engagement, email performance).</li><li>&nbsp;Provide regular insights and recommendations for optimizing&nbsp; &nbsp; &nbsp; campaign performance and achieving marketing objectives.</li><li>&nbsp;Utilize various analytical tools to gain actionable insights.</li><li>&nbsp;Prepare weekly and monthly reports tracking social growth, content engagement, and campaign ROI.</li><li>&nbsp;Monitor competitor activity to maintain market leadership.</li><li>&nbsp;Benchmark electronic media trends and share proactive insights with the marketing team.</li></ul><strong><em>4. Social Media Management</em></strong><br><ul><li>&nbsp;Own and manage the hotel’s social media channels (Instagram, Facebook, LinkedIn), with a priority on lifestyle storytelling and local engagement.</li><li>&nbsp;Develop and implement the hotel's social media strategy, including content creation, scheduling, and community engagement across relevant platforms.</li><li>&nbsp;Monitor social media channels for mentions, reviews, and trends, responding to inquiries and feedback promptly.</li><li>&nbsp;Analyze social media performance and adapt strategies to maximize reach, engagement, and conversions.</li><li>&nbsp;Curate visually engaging, authentic and on-trend content that reflects the mood and experience of our venues.</li><li>&nbsp;Engage with followers, respond to DMs, comments and inquiries, and monitor sentiment and trends.</li><li>&nbsp;Ensure consistent representation of the brand across platforms.</li></ul><strong><em>5.</em></strong> <strong><em>Email Marketing</em></strong><br><ul><li>&nbsp;Cooperate with the hotel E-Commerce &amp; Digital Strategy Manager to develop and execute email marketing campaigns, including newsletters, promotional offers, and loyalty programs, using the CRM system.</li><li>&nbsp;Collaborate with the E-Commerce &amp; Digital Strategy Manager to manage emails lists segmentation, A/B testing, and performance tracking to optimize open rates, click-through rates, and conversions.</li><li>&nbsp;Cooperate with the E-commerce &amp; Digital Strategy Manager to&nbsp; &nbsp; &nbsp; actively develop&nbsp; &nbsp; &nbsp; and maintain a database of local guests and patrons through online and offline solicitation.</li><li>&nbsp;Design and send engaging newsletters featuring offers, events, menus, and Spa treatments.</li><li>&nbsp;Ensure all email marketing complies with corporate standards and local data privacy laws.</li></ul><strong><em>6.</em></strong> <strong><em>Content Creation &amp; Visual Branding</em></strong><br><ul><li>&nbsp;Collaborate with the marketing team to create engaging and relevant digital content (e.g., blog posts, videos, infographics, virtual tours) that attracts and converts target audiences.</li><li>&nbsp; Ensure all F&amp;B &amp; Lifestyle digital content is brand-consistent and optimized for various platforms. Oversee production of content (photos, videos, reels, stories, creative copy) for all F&amp;B And Lifestyle digital campaigns.</li><li>&nbsp;Collaborate with PR, photographers, designers and content creators to generate high-quality visuals and messaging.</li><li>&nbsp;Maintain a curated image and video library aligned with Kempinski brand guidelines.</li><li>&nbsp;Upload the photos &amp; videos on Picture Park, follow up on the approval process to update other connected solutions such as Ice portal etc. to ensure that the latest approved photos &amp; videos are updated &amp; uploaded on relevant digital channels.&nbsp;</li><li>&nbsp;Ensure professional artwork designs for digital collaterals (e-flyers, e-posters, digital menus) are reviewed and aligned with quality standards.</li><li>&nbsp;Brainstorm and conceptualize campaign visuals and layouts to bring F&amp;B and Spa experiences to life, including outside catering &amp; social events.</li></ul><strong><em>7. Influencer &amp; Community Engagement</em></strong><br><ul><li>&nbsp;Identify and engage with relevant local &amp; international influencers, KOL and content creators.</li><li>&nbsp;Plan collaborations, activations and giveaways in coordination with the PR and Marketing teams.</li><li>&nbsp;Support community outreach and content partnerships.</li></ul><strong><em>8. Website &amp; Listings Management</em></strong><br><ul><li>Ensure that hotel website pages, menus, promotions, and event listings are up-to-date, accurate and SEO-optimized.</li><li>Cooperate with the ecommerce &amp; Digital Strategy Manager in managing &amp; implementing SEO strategies for F&amp;B (on-page, off-page, technical) to improve organic search ranking and drive traffic.</li><li>&nbsp;Liaise with eCommerce &amp; Digital Strategy Manager on F&amp;B content alignment on relevant platforms.</li><li>&nbsp;Avoid duplication of images and content; ensure signature visuals are highlighted for related platforms.</li></ul><strong><em>9. Online Reputation &amp; Review Management</em></strong><br><ul><li>Collaborate with the Director of Marketing on maintaining the up-to-date content including special offers &amp; visual assets on all digital channels including review portals such as GMB reviews, TripAdvisor, OTAs review sections… etc. Collaborate with the e-commerce manager on maintaining the up-to-date content including special offers &amp; visual assets on all digital channels including review portals such as GMB reviews, TripAdvisor, OTAs review sections… etc.&nbsp;</li><li>Monitor F&amp;B online reviews across platforms, while the overall online reviews management and representation of the hotel remain under the capacity of the eCommerce &amp; Digital Strategy Manager.&nbsp; &nbsp;&nbsp;</li><li>Highlight relevant feedback and escalate recurring guest concerns to F&amp;B and Spa.&nbsp; &nbsp; &nbsp;&nbsp;</li><li>Track online sentiment and integrate feedback into marketing insights</li></ul><strong><em>10. Training/Education&nbsp;</em></strong><br><ul><li>&nbsp;Participate in mandatory corporate web related trainings offered and brief the respective heads of department where necessary.&nbsp;</li><li>&nbsp;Participate in the monthly Revenue &amp; E-Commerce corporate calls.&nbsp;</li></ul>Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.&nbsp;<br><br> </div>

Job Title: Head of Content Creator Location: New Cairo, Egypt (Full-time, On-site) Industry: Marketing / Creative Agency Reports To: Marketing Director / Creative Director<br><br>Role Summary The Head of Content Creator is a pivotal leadership role that blends strategic vision with hands-on creative execution. You will be responsible for leading a team of content creators, videographers, and editors to develop high-quality, engaging content that aligns with our clients' brand identities and marketing objectives . This role demands a creative leader who can not only ideate and produce exceptional content but also mentor a team, manage production workflows, and ensure all output is consistent, on-brand, and delivers results . This is a full-time, on-site position based in our New Cairo office, requiring a leader who can foster a collaborative and energetic team environment . Key Responsibilities Strategic Leadership & Content Strategy:Develop and execute a comprehensive content strategy that supports the agency's and its clients' business goals . Oversee the entire content creation lifecycle, from ideation and planning to production and publishing . Define content KPIs, analyze performance data, and use insights to optimize content strategies for maximum engagement and reach . Team Management & Mentorship:Lead, mentor, and manage a creative team, including Content Creators, Video Editors, and Graphic Designers, fostering a culture of creativity and excellence . Delegate tasks effectively, ensuring project deadlines and quality standards are met . Identify skill gaps within the team and provide training or resources to support professional growth . Content Creation & Production:Actively participate in the creation of high-quality content, including video scripts, storyboards, social media posts, ad creatives, and website copy . Lead the production process for video content, overseeing everything from scriptwriting and storyboarding to directing shoots and final editing . Ensure all content is visually compelling, maintains a consistent brand voice, and is optimized for various digital platforms (e.g., You Tube, Instagram, Tik Tok, Facebook) . Cross-Functional Collaboration:Work closely with the marketing, strategy, and account management teams to ensure content aligns with campaign objectives and client expectations . Present content strategies and creative concepts to internal stakeholders and clients . Manage relationships with external vendors, freelancers, and content production partners as needed . Trend Analysis & Innovation:Stay ahead of industry trends, social media algorithms, and emerging content formats to keep the agency at the forefront of digital marketing innovation . Qualifications & Requirements Experience: Minimum of 4-5 years of experience in content creation, digital marketing, or a related field, with at least 2 years in a leadership or senior role managing a creative team . Leadership: Proven experience in building, leading, and mentoring a high-performing content team . Content Expertise: Strong portfolio demonstrating the ability to create high-quality, multi-format content (video, social media, copywriting) with a track record of driving engagement . Technical Skills: Proficiency in video production, editing, and relevant content creation tools. Familiarity with SEO, social media best practices, and content analytics is a must . Creative & Strategic Mindset: Exceptional storytelling, writing, and editing skills with the ability to balance creativity with strategic business objectives . Project Management: Strong organizational skills and experience managing content calendars, production workflows, and multiple projects in a fast-paced environment . Communication: Excellent written and verbal communication skills. Fluency in both Arabic and English is highly preferred . Location: Must be willing to work full-time, on-site in New Cairo, Egypt . Benefits Competitive salary and benefits package. Opportunity to lead a talented and creative team in a dynamic agency environment. Work on diverse and exciting projects for a range of clients. Professional development and growth opportunities<br>.

Head of Engineering<br><br>About Aggarly<br>Aggarly is building the operating system for short-term rental management in the MENA region. Our platform brings property management, reservations, channel management, guest operations, staff operations, service providers, payments and automation into one connected ecosystem. We are approaching launch and are now hiring our first full-time engineering leader. This is not a traditional engineering management position. We are looking for someone who wants to take technical ownership of a startup, work directly with the founders, remain deeply hands-on, and build the engineering team around them.<br>The Role<br>As Head of Engineering, you will become the internal technical owner of Aggarly. You will inherit an existing production-stage platform and work closely with the founding team to understand, strengthen and evolve the architecture as we launch and scale. You will be expected to write code, make architecture decisions, improve engineering standards, own deployments and infrastructure, mentor engineers, and gradually build and lead the engineering organization. For the right person, this role is intended to develop into CTO as Aggarly grows.<br>What You’ll Own<br>Technical architecture and engineering direction Backend, frontend and mobile architecture Production reliability and performance AWS infrastructure and deployment practices CI/CD and engineering workflows Security and access-control practices Code quality, testing and technical debt Technical documentation Engineering hiring and mentorship Technical evaluation of new features and integrations Incident response and production troubleshooting Working directly with the CEO on product and technical priorities You will initially be highly hands-on. We are not looking for someone who only wants to manage engineers.<br>Current Technology<br>Our platform currently includes technologies such as:Python / Django React / Next.js React Native Postgre SQLRedis AWSDocker Terraform Git Hub / CI/CDExact stack matching is less important than strong engineering fundamentals and the ability to take ownership of a complex existing product.<br>Who We’re Looking For<br>We are looking for an experienced engineer or technical leader who has:Strong full-stack software engineering experience Deep backend and systems understanding Experience shipping and operating real production software Strong knowledge of databases, APIs and distributed systems Experience with cloud infrastructure Strong understanding of software architecture and security Experience reviewing and improving existing codebases Experience mentoring or leading engineers Strong debugging and problem-solving ability Good product judgment and business understanding Experience working in fast-moving startup environments Experience with Saa S, marketplaces, fintech/payments, travel technology or property technology is a strong advantage.<br>What Matters Most<br>We care less about titles and more about ownership. We want someone who takes responsibility when something breaks, challenges weak technical decisions, communicates clearly, and is capable of building systems rather than simply completing tickets. You should be comfortable moving between architecture discussions and writing production code. This is a full-time leadership position and Aggarly must be your primary professional commitment.<br>Why Join Aggarly<br>This is an opportunity to join at a defining stage of the company. You will:Join the core founding team Have significant influence over the product and technology Work directly with the CEOBuild the engineering organization around you Help define engineering culture from the beginning Receive competitive compensation Participate in long-term equity upside Have a clear path toward becoming Aggarly’s CTO based on performance and leadership<br>Application<br>Please apply with your Linked In profile or CV. Rather than a traditional cover letter, we’d also like you to briefly tell us:What is the most technically difficult production system you have personally owned? What specifically were you responsible for? Why does joining an early-stage company at this level interest you? We are deliberately keeping the hiring process selective. This is a core leadership hire, not simply another engineering position.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>A leading software house specializing in delivering innovative digital products and custom software solutions across the MENA region. We are passionate about building technology that creates real business value and exceptional customer experiences. We're looking for a strategic, customer-centric, and hands-on Head of Product to lead our Product function and drive the vision, strategy, and execution of our growing product portfolio.</p><p><strong>About the Role</strong></p><p>As the Head of Product, you will own the end-to-end product strategy, roadmap, and business outcomes across our products. You'll lead and mentor a team of Product Owners, collaborate closely with Engineering, Design, Sales, and executive leadership, and ensure we're building products that customers love while achieving measurable business impact. This role also plays a key part in driving our product expansion across the Egyptian and GCC markets through effective market-entry strategies, localization, and go-to-market execution.</p><p><strong>Key Responsibilities</strong></p><ul><li>Define and execute the overall product vision, strategy, and roadmap.</li><li>Lead and mentor a team of Product Owners, fostering a high-performing product organization.</li><li>Drive product discovery through customer research, market analysis, and data-driven insights.</li><li>Prioritize product initiatives based on business value, customer impact, and strategic objectives.</li><li>Partner with Engineering and Design to deliver high-quality products on time.</li><li>Define and monitor product KPIs, including customer adoption, engagement, retention, and revenue growth.</li><li>Own customer communication related to product direction, roadmap, and feedback.</li><li>Develop and execute go-to-market strategies to support product growth across Egypt and the GCC.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>8 12+ years of experience in Product Management, including at least 4 years in a senior product leadership role.</p><p>Proven experience building and scaling SaaS, web, or mobile products.</p><p>Strong background in product strategy, discovery, roadmap planning, and Agile product delivery.</p><p>Experience leading and mentoring Product Owners or Product Managers.</p><p>Strong analytical mindset with expertise in product metrics and data-driven decision-making.</p><p>Excellent communication, stakeholder management, and leadership skills.</p><p>Experience working with product tools such as Jira, Azure DevOps, or similar platforms.</p><p>Experience with the Egypt and GCC markets is highly desirable.</p><p></p></section>

Head of Marketing — AR-Corporates (Cairo,On-site) We're hiring a Head of Marketing to run marketing across three fronts at once: our current FMCG clients and personal branding clients, new clients from other industries as they come on, and the agency's own brand. We're specifically looking for someone with genuine creative instincts, not someone who just runs the same playbook on every account. Full-time, on-site, Cairo. The job is market planning, brand positioning and campaign management, start to finish, across online and offline, with personal branding built into that rather than tacked on. Day to day, you're running the marketing team, sitting in on planning with Sales and Operations, and catching messaging before it starts drifting differently across accounts. You're also the one turning market and performance data into reports leadership can actually use, and calling where the budget goes. Outside the daily grind, you're at industry events, keeping partners and agencies close, and looking after how the company is seen in the market.<br>What you'd be doing:Setting offline and digital marketing strategy for existing clients, personal branding clients, new clients across different sectors, and the agency it self. Building personal branding strategy and content, for our leadership and for client founders. Planning and organizing seminars, events and local and international exhibitions our clients participate in. Scouting exhibitions and events that could benefit our clients, and recommending which ones they should join. Market planning, brand positioning and category management, including consumer marketing across local and international markets. Supporting new product development for FMCG clients, working with their manufacturing and commercial teams. Go-to-market plans across retail, wholesale and distributor channels, including outside Egypt Digital marketing — SEO, paid, email, social — plus trade marketing and activations, for clients and for us. Content that brings in leads, including content built around personal brands. PR and corporate comms — media relations, press releases, partnerships. Reading market trends and performance numbers and turning them into something leadership can act on. Working with Sales, Business Development, Supply Chain, Operations and Manufacturing so marketing isn't guessing what the rest of the business is doing. Shaping the pitch when we go after new business. Managing agency relationships, media planning and the marketing budget. Building and running the marketing team.<br>What we're looking for:Creativity matters more than anything else on this list. If someone shows up with real, original ideas, ones that make us stop and pay attention, we'll bend on a few of the boxes below. Everything else here matters, just not as much as that. Creative, in the way that actually shows up in the work, not just claimed on a CVA track record across personal branding, offline marketing and online marketing, all three, proven, not assumed Bachelor's degree from a well-regarded international university Multinational background, or solid experience working across different markets and cultures7+ years in marketing, with at least 3 spent leading a team Agency background in advertising, branding or digital is a strong plus; FMCG experience even more so Personal branding work you've built yourself, or for someone else, with results you can actually show Comfortable moving between digital, branding, performance marketing and content Real PR experience, not just a press release from three years ago Worked closely enough with Sales to know how marketing and revenue targets actually connect Makes decisions with data and knows the tools well enough to back it up Has led people before and can hold their own with the stakeholders this role brings Fluency in both Arabic English, spoken and written.<br>Location: Zahraa Al Maadi

<p><h4>Company description</h4> <p>Reasons to work at Accor</p> <p>We are far more than a global leader. We welcome you as you are, and with us you will find a career and a brand that match your personality.</p> <p>We support you in growing and learning every day. We make sure that your work has meaning in your life and that, on your journey with us, you can explore Accor’s limitless opportunities.</p> <p>At Accor, you can write every chapter of your own story, and together we can shape the future of hospitality.</p> <p>Do what you love, contribute to communities around the world</p> <h4>Job description</h4> <h4>Scope of position:</h4> <p>As our revenue manager, you will lead the development and execution of strategic revenue initiatives designed to maximize room revenue, total hotel profitability, and market share. You will leverage strong analytical expertise and commercial acumen to drive data-informed pricing, forecasting, and distribution decisions. Working in close collaboration with sales, marketing and operations, you will ensure optimal commercial alignment, performance optimization, and sustainable revenue growth across all segments. Additionally, you will directly oversee the reservations team via the reservations manager to ensure optimal booking conversion, quality control, and luxury service alignment with distribution strategies.</p> <h4>Responsibilities:</h4> <ul> <li><strong>Revenue strategy & optimization</strong><br> Develop and implement comprehensive revenue management strategies to maximize room revenue, total hotel profitability, and market share;<br> Drive dynamic pricing strategies based on demand patterns, seasonality, booking pace, and market trends;<br> Continuously evaluate performance and adjust tactical and strategic approaches to optimize results.<br> Drive total revenue management initiatives, collaborating with F&B, spa, and ancillary departments to optimize total revenue per available room (TrevPAR).<br> Partner with the F&B director and culinary teams to implement structured restaurant revenue management strategies; analyse shift-by-shift demand, optimize table mix/seating configurations, and introduce dynamic pricing or menu engineering strategies during peak and off-peak periods to maximize RevPASH (revenue per available seat hour).</li> <li><strong>Forecasting & budgeting</strong><br> Prepare accurate daily, weekly, and monthly forecasts using historical data, market intelligence, and forward-looking demand indicators;<br> Actively participate in the annual budgeting process, providing strategic insights and revenue projections;<br> Conduct variance analysis and present actionable recommendations to senior management.</li> <li><strong>Reservations & operational oversight</strong><br> Directly manage and mentor the reservations manager, ensuring the reservations department is aligned with daily yielding strategies, inventory controls, and overbooking policies.<br> Monitor and optimize reservation voice-channel performance, including call conversion rates, mystery shopper scores, and luxury service standards.<br> Ensure optimal management of group blocks, wholesale provisionals, and all VIP guest desk queues within the reservations team.</li> <li><strong>Distribution channel management</strong><br> Oversee and optimize all distribution channels, including OTA, direct, GDS, corporate, HConnect, Tourplan, CGConnect and wholesale segments;<br> Ensure a balanced and profitable channel mix, minimizing distribution costs while maximizing net revenue contribution;<br> Maintain absolute integrity and compliance with Accor rate parity policies and brand distribution standards.<br> Monitor channel performance and implement strategies to drive direct bookings and improve channel efficiency.<br> Leverage ALL (Accor Live Limitless) loyalty data, promotions, and private rates to drive direct booking conversion and member acquisition.</li> <li><strong>Market analysis & competitive benchmarking</strong><br> Analyze market trends, competitor performance, and industry dynamics using tools such as STR reports and other market intelligence platforms;<br> Identify revenue opportunities and proactively mitigate potential risks;<br> Maintain a strong understanding of the competitive landscape to support strategic positioning.</li> <li><strong>Commercial collaboration</strong><br> Work closely with the director of revenue / director of sales & marketing to align pricing strategies with promotional campaigns and sales initiatives;<br> Provide revenue guidance and analytical support for corporate, group, and MICE contract negotiations to ensure profitability.</li> <li><strong>Systems & data management</strong><br> Manage revenue management systems and ensure data accuracy and integrity across PMS, CRS, RMS, and distribution platforms;<br> Leverage technology and automation tools to enhance forecasting precision and operational efficiency.<br> Act as the property champion for Accor revenue management audits, ensuring all system configurations meet corporate benchmarks.</li> <li><strong>Reporting & performance monitoring</strong><br> Deliver regular revenue performance reports to the general manager, director of revenue and regional leadership;<br> Monitor and analyze key KPIs including RevPAR, ADR, occupancy, GOP;<br> Translate data into strategic insights to drive informed decision-making.</li> <li><strong>Team leadership & development</strong><br> Lead, mentor, and develop the revenue and reservations team to achieve high-performance standards;<br> Foster a strong data-driven and analytical culture within the department, promoting continuous improvement and commercial excellence.</li> </ul> <h4>Qualifications</h4> <ul> <li>Bachelor’s degree in hospitality, business, finance, or related field (master’s preferred);</li> <li>Strong knowledge of luxury hospitality market dynamics (leisure, MICE, corporate, wholesale);</li> <li>Expertise in forecasting, pricing strategy, yield management, and distribution optimization;</li> <li>Deep working knowledge of Accor distribution systems (TARS, Opera PMS and Accor-approved RMS platforms like IDeaS);</li> <li>Analytical mindset with excellent attention to detail;</li> <li>Strong communication, presentation, and cross-department collaboration skills;</li> <li>Strategic thinker with hands-on execution capability;</li> <li>Fluency in English;</li> <li>Proven leadership experience in managing and developing high-performing teams, specifically spanning both revenue and reservations functions;</li> <li>Familiarity with restaurant revenue management (RRM) principles, metrics (e.g., RevPASH, meal duration, seat occupancy optimization), and F&B reservation platforms (e.g., SevenRooms, OpenTable, Dineplan);</li> <li>Proven track record and strong understanding of revenue management principles;</li> <li>Confident and articulate communication, presenting data, negotiation and relationship building;</li> <li>Proficient in establishing and nurturing effective working connections across all organisational levels;</li> <li>Challenge and influence strategy and identify new opportunities;</li> <li>Skilled in inspiring, educating, and instilling a revenue-focused ethos within the hotel.</li> </ul></p><p></p>

Swissotel Sharm El Sheikh All-Inclusive Collection resort offers an unforgettable vacation for its guests with a sense of luxury service nested with nature, with a wide range of accommodation types, from rooms, and suites featuring contemporary designs, including a unique side for adults.<br><br>All this in the peaceful surroundings of beautiful gardens, swimming pools, magnificent landscapes, a wide variety of à la carte restaurants, and particular spa services. Esteemed guests are welcome to relax and unwind in a quiet and elegant setting in the resort and enjoy a genuine experience of leisure, pleasure, and successful meetings.<br><br>Join our motivated and vibrant Team and build your career with us.<br><br><br><br>Job Description<br><br>Responsibilities<br><br>Beverage Operations Management:<br><br>· Oversee all aspects of beverage operations, ensuring quality service and consistent product delivery across all food and beverage outlets.<br><br>· Manage beverage service during peak and off-peak times, ensuring that guest expectations are exceeded at all times.<br><br>· Ensure the efficient operation of bars, lounges, and other beverage-related services, maintaining high standards of cleanliness, organization, and presentation.<br><br>Team Leadership:<br><br>· Lead, mentor, and train the beverage team, including supervisors, bartenders, baristas, and barbacks, ensuring they meet service standards and operate efficiently.<br><br>· Foster a positive work environment, promote teamwork, and develop team members through continuous coaching and feedback to the team to enhance performance and career growth.<br><br>· Conduct performance reviews, provide feedback, identify areas for improvement support development plans, to enhance team effectiveness and ensure a motivated team culture.<br><br>Menu Development & Innovation:<br><br>· Collaborate with the culinary team and F&B Operations Manager and Director of Food & Beverage to develop and update beverage menus, ensuring creativity and variety while aligning with guest preferences and seasonal trends.<br><br>· Introduce innovative drink offerings, including signature cocktails, premium beverage selections, and local-inspired drinks, to differentiate the hotel’s beverage offerings.<br><br>· Regularly evaluate the menu, adjust recipes, and create seasonal or promotional beverage items that enhance guest experience and increase sales.<br><br>Inventory & Stock Management:<br><br>· Oversee the beverage inventory, ensuring proper storage, rotation, and control of products.<br><br>· Manage stock levels to minimize waste and ensure consistent availability of beverages, particularly high-demand items.<br><br>· Maintain accurate inventory records, conduct regular stock audits, and place timely orders based on usage trends and budget forecasts.<br><br>Cost Control & Revenue Growth:<br><br>· Develop and implement strategies to control beverage costs while maintaining product quality and guest satisfaction.<br><br>· Monitor beverage sales and analyze trends to identify opportunities for increasing revenue through upselling, promotions, and efficient operations.<br><br>· Collaborate with the culinary team and F&B Operations Manager and Director of Food & Beverage to establish beverage pricing strategies that are competitive and profitable, while ensuring alignment with brand positioning.<br><br>Guest Experience & Satisfaction:<br><br>· Ensure that all beverage service meets or exceeds the standards of quality, service, and presentation.<br><br>· Address guest complaints or concerns promptly and professionally, ensuring swift resolution to ensure maximum guest satisfaction.<br><br>· Proactively engage with guests, obtaining feedback on beverage offerings and making recommendations to enhance their experience.<br><br>Health & Safety Compliance:<br><br>· Ensure that all beverage operations comply with health and safety regulations, including safe alcohol service practices.<br><br>· Oversee the implementation and adherence to hygiene and safety procedures across all beverage areas.<br><br>· Conduct regular training with staff on safety practices, including alcohol service laws, fire safety, and safe handling of equipment.<br><br>Staff Scheduling & Budgeting:<br><br>· Develop staff schedules for beverage outlets, ensuring adequate coverage during peak hours and minimizing labor costs during slower periods.<br><br>· Work with senior management to develop and manage the beverage department's budget, ensuring that all costs are in line with financial goals.<br><br>· Monitor staffing levels and adjust as necessary based on business needs and guest demand.<br><br>Reporting & Documentation:<br><br>· Prepare and submit weekly and monthly reports on beverage sales, inventory levels, team performance, and guest feedback.<br><br>· Maintain accurate records of all beverage-related transactions, including orders, receipts, and financial documentation.<br><br>· Provide insights and recommendations to senior management for continuous improvement.<br><br>Collaboration with Other Departments:<br><br>· Work closely with the Food & Beverage team, kitchen staff, housekeeping, and other departments to ensure seamless service and guest satisfaction.<br><br>· Collaborate with marketing and events teams to develop beverage-related promotions, themed nights, and special events that enhance guest experience and increase sales.<br><br>Promotions & Events:<br><br>· Organize and manage beverage-focused promotions, events, and seasonal offerings to attract guests and drive sales.<br><br>· Coordinate with the events team to ensure that beverage offerings meet the needs and expectations of large-scale functions, banquets, or special events.<br><br>Additional Responsibilities:<br><br>· Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.<br><br><br><br>Qualifications<br><br>perience/Certificates/Education<br><br>· Experience: Minimum of 3-5 years in a supervisory / leadership role in beverage management, preferably a luxury hospitality environment. Experience in managing beverage operations, menu development, cost control, and staff leadership. Strong background in beverage sales, with experience in maximizing revenue and controlling costs.<br><br>· Education: Bachelor’s degree in Hospitality Management, Business Administration, or a related field. Certification in beverage management, mixology, or sommelier training is a plus.<br><br>· Skills & Attributes:<br><br>o Strong leadership and people management skills.<br><br>o Excellent interpersonal and communication abilities.<br><br>o Attention to detail and strong organizational skills.<br><br>o Proven ability to manage multiple priorities and meet deadlines.<br><br>o Ability to handle confidential and sensitive information.<br><br>o In-depth knowledge of beverage trends, mixology, and premium beverage offerings.<br><br>o Ability to create unique and appealing beverage menus tailored to guest preferences.<br><br>o Strong financial acumen and experience in managing budgets, costs, and profitability.<br><br>o Proficiency in relevant software and MS Office Suite.<br><br>o Professional and well-presented at all times.<br><br>o Customer-centric approach with a passion for hospitality.<br><br>o Proactive problem-solver with a solutions-oriented mindset.<br><br>o Ability to work in a fast-paced, dynamic environment.<br><br>o Must be able to handle multiple tasks and adapt to changing priorities.<br><br>· Language:<br><br>o Excellent reading, writing and oral proficiency in English language.<br><br>o Ability to speak other languages and basic understanding of local languages will be an advantage.<br><br><br><br>Additional Information<br><br>experience is an asset<br><br>Prior experience working with Opera or a related system<br><br>Strong interpersonal and problem solving abilities<br><br>Fluency in English, additional languages are a plus

<p style=\"text-align:left\"><b>Job Location</b></p>CAIRO BUSINESS OFFICE<p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><b>Job Description</b></p><p>As a Data Scientist at our organization, you will constructively disrupt current Data Science practices and design new and better models that transform current and future business processes. You will be expected to directly contribute to the design and development of scaled Data Science algorithms and work with Data and Software Engineering teams to productionize algorithms. You will apply thorough technical knowledge to massive datasets with exploratory data analysis, feature engineering, and model building to deliver accurate and impactful algorithms. You will develop others as a technical coach and lead or actively participate and contribute to a community of practice group. Lastly, you will become a known expert on one or multiple Data Science techniques and quantify improvement in business areas resulting from the use of the algorithms and modeling.</p><p></p><p><b>Key Responsibilities:</b></p><ul><li><p>Directly contribute to the design and development of scaled Data Science algorithms.</p></li><li><p>Work with Data and Software Engineering teams to productionize algorithms.   </p></li><li><p>Apply thorough technical knowledge to massive datasets with exploratory data analysis, feature engineering, and model building.</p></li><li><p>Develop others as a technical coach.   </p></li><li><p>Become a known expert on one or multiple Data Science techniques.</p></li></ul><p></p><p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><b>Job Qualifications</b></p><ul><li><p>Demonstrates depth of applied IT skills across at least two IT job profiles.</p></li><li><p>Bachelor's degree on Data Science, Actuarial Science, Engineering, Computer Science or any related major.  </p></li><li><p>1 to 3 years of relative experience.</p></li><li><p>Requires at least three relevant roles with experience across domains, OUs, or sub-OUs. </p></li><li><p>Influences senior leaders on key organizational, business, and technology decisions.</p></li><li><p>Sets and executes IT strategy at the P&G OU, service category, major company IT platform, or infrastructure level.     </p></li><li><p>Actively participates in developing others in the function.</p></li></ul><p></p><p><b>ABOUT US</b></p><p>We produce globally recognized brands and we grow the best business leaders in the industry. With a portfolio of trusted brands as diverse as ours, it is paramount our leaders are able to lead with courage the vast array of brands, categories and functions. We serve consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Neurobion, Sangobion, Vicks, Always®, Ariel®, Gillette®, Head & Shoulders®, Herbal Essences®, Oral-B®, Pampers®, Pantene®, Tampax® and more. Our community includes operations in approximately 70 countries worldwide.</p><p></p><p>Visit <a href=\"http://www.pg.com/\" target=\"_blank\">http://www.pg.com</a> to know more.</p><p>We are an equal opportunity employer and value diversity at our company. We do not discriminate against individuals on the basis of race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, HIV/AIDS status, or any other legally protected factor.</p><p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><b>Job Schedule</b></p>Full time<p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><b>Job Number</b></p>R000155123<p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><b>Job Segmentation</b></p>Entry Level

Application Deadline: 30 September 2026Department: Sales & Marketing Location: Egypt - Cairo<br><br>Description<br><br>SCOPE<br><br>Responsible for achieving hotel targets by optimizing revenues through an assigned account base, as well as prospecting new clients in assigned markets. Assigned markets may change according to hotel needs. The key measurement of performance will be performance versus the Revenue goals.<br><br>OVERALL OBJECTIVES<br><br>The job of Sales Manager is executed satisfactorily when:The Hotel achieves its Financial Objectives. The Sales Team that the person works with achieves their Revenue Objectives. The person achieves their Personal Objectives. The TTTT is carried out to the satisfaction of both the Director of Sales / Director of Sales & Marketing. MAIN RESPONSIBILITIESResponsible for key account management on an assigned account base or geographic area, ensuring revenue maximization, achievement of personal targets and increasing fair market share versus competitor set. Responsible for prospecting new accounts. Responsible for all segments of assigned geographical markets, which may include, but not be exclusively limited to European markets. Conduct site inspections. Adhere to the Corporate SOP’s. Follow up of tentative bookings in the assigned markets. Detailed knowledge of competitor set. Detailed knowledge of all services provided by the Hotel and all relevant facts and figures of hotel. Responsible for timely contracting from the client base responsible for. SMART contracting to ensure optimum yielding during annual rate negotiations. Attend trade shows, sales blitz, workshops, etc. in the assigned markets. Assist the Director of Sales / Director of Sales & Marketing in defining an annual sales action plan and execute set actions accordingly. Assist the Director of Sales / Director of Sales & Marketing with the preparation of the annual budget by providing statistics and forecasts of account productions. Execute sales actions within set cost budget structure. Document all sales actions in SFA (S&C). Update OPERA contact database at all times.<br>Cross sell other Kempinski Hotels. Understand, and follow the Company Sales Vision. Participation in Duty Manager rota. Understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health & Safety. Ensure that all potential and real hazards are reported and rectified immediately. Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.<br><br>Key Responsibilities<br><br>MAIN RESPONSIBILITIESResponsible for key account management on an assigned account base or geographic area, ensuring revenue maximization, achievement of personal targets and increasing fair market share versus competitor set. Responsible for prospecting new accounts. Responsible for all segments of assigned geographical markets, which may include, but not be exclusively limited to European markets. Conduct site inspections. Adhere to the Corporate SOP’s. Follow up of tentative bookings in the assigned markets. Detailed knowledge of competitor set. Detailed knowledge of all services provided by the Hotel and all relevant facts and figures of hotel. Responsible for timely contracting from the client base responsible for. SMART contracting to ensure optimum yielding during annual rate negotiations. Attend trade shows, sales blitz, workshops, etc. in the assigned markets. Assist the Director of Sales / Director of Sales & Marketing in defining an annual sales action plan and execute set actions accordingly. Assist the Director of Sales / Director of Sales & Marketing with the preparation of the annual budget by providing statistics and forecasts of account productions. Execute sales actions within set cost budget structure. Document all sales actions in SFA (S&C). Update OPERA contact database at all times.<br>Cross sell other Kempinski Hotels. Understand, and follow the Company Sales Vision. Participation in Duty Manager rota. Understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health & Safety. Ensure that all potential and real hazards are reported and rectified immediately. Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.<br><br><br><br><br><br>Skills, Knowledge and Expertise<br><br>EDUCATION: University graduate, Hotel Apprenticeship,<br> Higher College Education. <br><br>EXPERIENCE: Two (2) years experience in a Sales position, preferably in a 4/5 star hotel.<br><br>LANGUAGE:Local language – excellent oral and written skills (as applicable) English – excellent oral and written skills Additional language - beneficial COMPETENCIES: To fill this position the candidate must have:Planning/organization Adaptability Flexibility Initiative Negotiation skills Selling skills Innovative ideas TECHNICAL :Strong computer skills, including Microsoft Office, (Excel/Power Point/Word) Micros Fidelio Opera and Sales & Catering INDIVIDUAL CHARACTERISTICS: To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:People Oriented Passionate for European luxury Entrepreneurial Straightforward Interest to develop in the Sales department, communication, attention to details Organisational skills Problem solving & decision making<br><br><br>Benefits<br><br>About Kempinski<br><br>Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.<br><br>Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.<br><br>For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.<br><br>In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.

Application Deadline: 30 September 2026Department: Sales & Marketing Location: Egypt - Cairo<br><br>Description<br><br>SCOPE<br><br>Responsible for achieving hotel targets by optimizing revenues through an assigned account base, as well as prospecting new clients in assigned markets. Assigned markets may change according to hotel needs. The key measurement of performance will be performance versus the Revenue goals.<br><br>OVERALL OBJECTIVES<br><br>The job of Sales Manager is executed satisfactorily when:The Hotel achieves its Financial Objectives. The Sales Team that the person works with achieves their Revenue Objectives. The person achieves their Personal Objectives. The TTTT is carried out to the satisfaction of both the Director of Sales / Director of Sales & Marketing. MAIN RESPONSIBILITIESResponsible for key account management on an assigned account base or geographic area, ensuring revenue maximization, achievement of personal targets and increasing fair market share versus competitor set. Responsible for prospecting new accounts. Responsible for all segments of assigned geographical markets, which may include, but not be exclusively limited to European markets. Conduct site inspections. Adhere to the Corporate SOP’s. Follow up of tentative bookings in the assigned markets. Detailed knowledge of competitor set. Detailed knowledge of all services provided by the Hotel and all relevant facts and figures of hotel. Responsible for timely contracting from the client base responsible for. SMART contracting to ensure optimum yielding during annual rate negotiations. Attend trade shows, sales blitz, workshops, etc. in the assigned markets. Assist the Director of Sales / Director of Sales & Marketing in defining an annual sales action plan and execute set actions accordingly. Assist the Director of Sales / Director of Sales & Marketing with the preparation of the annual budget by providing statistics and forecasts of account productions. Execute sales actions within set cost budget structure. Document all sales actions in SFA (S&C). Update OPERA contact database at all times.<br>Cross sell other Kempinski Hotels. Understand, and follow the Company Sales Vision. Participation in Duty Manager rota. Understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health & Safety. Ensure that all potential and real hazards are reported and rectified immediately. Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.<br><br>Key Responsibilities<br><br>MAIN RESPONSIBILITIESResponsible for key account management on an assigned account base or geographic area, ensuring revenue maximization, achievement of personal targets and increasing fair market share versus competitor set. Responsible for prospecting new accounts. Responsible for all segments of assigned geographical markets, which may include, but not be exclusively limited to European markets. Conduct site inspections. Adhere to the Corporate SOP’s. Follow up of tentative bookings in the assigned markets. Detailed knowledge of competitor set. Detailed knowledge of all services provided by the Hotel and all relevant facts and figures of hotel. Responsible for timely contracting from the client base responsible for. SMART contracting to ensure optimum yielding during annual rate negotiations. Attend trade shows, sales blitz, workshops, etc. in the assigned markets. Assist the Director of Sales / Director of Sales & Marketing in defining an annual sales action plan and execute set actions accordingly. Assist the Director of Sales / Director of Sales & Marketing with the preparation of the annual budget by providing statistics and forecasts of account productions. Execute sales actions within set cost budget structure. Document all sales actions in SFA (S&C). Update OPERA contact database at all times.<br>Cross sell other Kempinski Hotels. Understand, and follow the Company Sales Vision. Participation in Duty Manager rota. Understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health & Safety. Ensure that all potential and real hazards are reported and rectified immediately. Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.<br><br><br><br><br><br>Skills, Knowledge and Expertise<br><br>EDUCATION: University graduate, Hotel Apprenticeship,<br> Higher College Education. <br><br>EXPERIENCE: Two (2) years experience in a Sales position, preferably in a 4/5 star hotel.<br><br>LANGUAGE:Local language – excellent oral and written skills (as applicable) English – excellent oral and written skills Additional language - beneficial COMPETENCIES: To fill this position the candidate must have:Planning/organization Adaptability Flexibility Initiative Negotiation skills Selling skills Innovative ideas TECHNICAL :Strong computer skills, including Microsoft Office, (Excel/Power Point/Word) Micros Fidelio Opera and Sales & Catering INDIVIDUAL CHARACTERISTICS: To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:People Oriented Passionate for European luxury Entrepreneurial Straightforward Interest to develop in the Sales department, communication, attention to details Organisational skills Problem solving & decision making<br><br><br>Benefits<br><br>About Kempinski<br><br>Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.<br><br>Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.<br><br>For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.<br><br>In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Company Description Portaluna, a Morgans Originals Hotel Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know -- connecting people to the city, the culture and the moment. This is an exciting new position within Ennismore s growing portfolio of lifestyle brands, representing the first Morgans Originals hotel in Egypt.</p><p>Job Description Responsibilities Operational Management: Oversee the in-room dining operations, including taking orders, preparing and delivering food, and ensuring accuracy and efficiency in the execution of service, monitor the flow of orders from the kitchen to guest rooms, ensuring a smooth and streamlined process, ensuring seamless coordination between front-of-house and back-of-house teams. Ensure timely and high-quality delivery of in-room dining orders, with attention to detail in food presentation and guest requests. Ensure smooth coordination between kitchen and service teams to guarantee guest satisfaction. Maintain a thorough understanding of the menu offerings, including specials and promotions, ensuring all team members are knowledgeable.</p><p>Team Leadership: Lead, mentor, and train the In-Room Dining team ensuring they adhere to service standards and operational procedures. Foster a collaborative and positive team environment, providing guidance and support to staff while maintaining high levels of performance. Conduct regular team meetings and training sessions to improve operational efficiency, service quality, and guest satisfaction. Set performance expectations, provide coaching and support, and recognize team achievements.</p><p>Guest Experience &amp; Satisfaction: Ensure exceptional guest experiences by delivering a personalized service with attention to detail in the in-room dining experience. Build and maintain strong relationships with repeat guests and VIPs, understanding their preferences and needs, and ensuring a personalized experience. Address any guest concerns or complaints regarding in-room dining promptly and professionally, working to resolve issues and ensure satisfaction. Proactively anticipate guest preferences and needs, offering customized service and menu suggestions to enhance their stay. Monitor guest feedback and consistently work towards improving the overall guest experience.</p><p>Revenue Generation &amp; Upselling: Collaborate with the F&amp;B Operations Manager and F&amp;B Director to develop pricing strategies for the in-room dining menu, ensuring profitability while maintaining competitive rates. Promote upselling and cross-selling of premium items, wines, and specialty services to enhance guest experience and increase revenue. Monitor sales and financial performance, identifying opportunities to improve revenue and control costs through efficient operations.</p><p>Inventory &amp; Stock Control: Oversee inventory control for in-room dining supplies, ensuring stock levels are maintained and orders are placed in a timely manner. Ensure the proper storage and handling of food and beverage items, as well as any other items used for room service. Monitor stock rotation and waste management, ensuring that supplies are fresh and utilized efficiently.</p><p>Staffing &amp; Scheduling: Create and manage the staff schedule, ensuring proper coverage for peak times while maintaining efficient operations during off-peak hours. Oversee recruitment and onboarding of new staff, ensuring they meet the in-room dining's service standards. Provide continuous feedback to the team, conduct performance appraisals, and ensure training needs are met. Monitor performance and provide feedback to ensure high levels of customer satisfaction and adherence to operational standards. Support the development of team members, creating opportunities for growth and promoting internal talent.</p><p>Menu Planning &amp; Quality Control: Collaborate with the Executive Chef and F&amp;B Operations Manager and F&amp;B Director to review and update the in-room dining menu to reflect current trends, seasonal ingredients, and guest preferences. Ensure the quality and presentation of food and beverages meet the hotel s high standards before being sent to the guest room. Maintain strict hygiene and food safety standards within the in-room dining service. Maintain strong communication with the kitchen team to guarantee timely food delivery and address any operational challenges.</p><p>Health, Safety &amp; Compliance: Ensure that all health, safety, and hygiene regulations are followed in the in-room dining department. Ensure all team members are trained in food safety and hygiene practices, and adhere to local and company standards. Monitor the cleanliness of all in-room dining equipment, staff uniforms, and work areas. Conduct regular checks to ensure compliance with local regulations, including food safety, fire safety, and employee health protocols.</p><p>Collaboration with Other Departments: Work closely with other F&amp;B outlets, housekeeping, and front desk to ensure seamless communication and coordination for smooth delivery of in-room dining services. Coordinate with housekeeping to ensure that any special guest requests are met, such as specific dietary requirements or preferences for room setups.</p><p>Administrative &amp; Reporting: Prepare and submit weekly and monthly reports on operational performance, guest feedback, and financial results. Maintain records of guest preferences, complaints, and requests, using this data to improve services and meet guest needs. Maintain accurate records of inventory, sales, payroll, and employee attendance. Oversee the completion of daily reports and operational checklists, ensuring all tasks are performed in a timely and efficient manner.</p><p><br></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Strong leadership and people management skills.</li><li>Excellent interpersonal and communication abilities.</li><li>Attention to detail and strong organizational skills.</li><li>Proven ability to manage multiple priorities and meet deadlines.</li><li>Ability to handle confidential and sensitive information.</li><li>Strong understanding of food and beverage trends, menu development, and service excellence.</li><li>Proficiency in relevant software and MS Office Suite.</li><li>Professional and well-presented at all times.</li><li>Customer-centric approach with a passion for hospitality.</li><li>Proactive problem-solver with a solutions-oriented mindset.</li><li>Ability to work in a fast-paced, dynamic environment.</li><li>Must be able to handle multiple tasks and adapt to changing priorities.</li><li>Excellent reading, writing and oral proficiency in English language.</li><li>Ability to speak other languages and basic understanding of local languages will be an advantage.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>About the role:</strong></p><br><br> <p><span>The Head of Safety provides strategic and technical leadership for all aspects of occupational safety, process safety, and railway safety across complex operations. The role ensures that people, equipment, and assets are protected through advanced engineering controls, technology-driven risk management, and rigorous compliance with global standards, including responsibilities for environmental discipline.</span></p><br><br> <br> <p><span><strong>Your responsibilities:</strong><br></span></p><br><br><ul><li> Responsible for all safety of the company, ensuring compliance with global occupational health and safety, railway safety, and emergency guidelines.</li></ul><ul><li><span>Lead the Railway Assurance process and Railway Safety Team.</span></li></ul> <ul><li> Develop accident-prevention systems and programs for incorporation into the operational policies of the organization.</li></ul> <ul><li> Develop, implement, coordinate, maintain, and monitor enterprise-wide safety and environmental policies, procedures, and guidelines for the protection of employees, information, assets, and the reputation of the organization.</li></ul> <ul><li> Schedule and oversee the company's safety committee.</li></ul> <ul><li> Manage and be a member of the Emergency Response Team.</li></ul> <ul><li> Establish organization-wide standards and best practices, including developing policies, procedures, and workflows for safety, environmental, and quality topics.</li><li>Work closely with operations to identify occupational safety and environmental risks and develop and implement control methodologies for these risks.</li><li>Ensure regulatory reports are completed accurately, reviewed thoroughly, and submitted on time.</li></ul><ul><li> Investigate accidents and injuries, recommend or coordinate corrective actions, and continuously identify, assess, and reduce or eliminate Health &amp; Safety risks. </li></ul> <br> <p><strong><span>Q</span><span>ualifications:</span></strong></p><br><br><ul><li> Bachelor's degree or MBA in Occupational Health &amp; Safety or a related field preferred.</li></ul> <ul><li> Minimum 10–15 years of experience in safety-related industries, including Health &amp; Safety, ISO 45001, ISO 14001, and ISO 9001.</li></ul> <ul><li> Proven knowledge of compliance requirements, including a general working knowledge of relevant laws and the law enforcement community.</li></ul> <ul><li> Relevant certification in Health &amp; Safety and ISO standards is preferred; ISO 45001 auditor course or similar certification is an advantage.</li></ul> <ul><li> EN 50126, EN 50128, and EN 50129 training is beneficial.</li></ul> <ul><li> Fluent in written and spoken English and Arabic, with excellent communication skills; additional languages are preferred.</li><li>Experience working in a diverse, fast-paced multinational environment is an advantage.</li><li>Advanced and independent user of MS Office applications, mainly Excel, and proficient in Teams, Outlook, Word, and relevant IT systems.</li><li>Strong time management, organizational, presentation, interpersonal, analytical, and problem-solving skills.</li><li>Ability to work under pressure in a fast-paced start-up environment, collaborate across intercultural teams, and take on a management position.</li></ul><br> </div>