Customer Service Jobs in Egypt

e& CX Solutions is looking for very good to excellent English speakers to join Etisalat UAE via calls and support UAE customers.<br><br>✅ Requirements:<br> • Graduate of any major<br> • English B1+<br> • Rotational shifts flexibility<br><br>✔️ What’s in it for you?<br><br> ???? Net Salary up to 15K + incentives <br><br> ???? Fast career growth (In-source)<br><br> ???? Social & medical insurance<br><br> ???? 3K bonus<br><br> ???? Referral bonus 6K EGP<br><br> ✈️ Opportunity to travel to UAE<br><br>???? Maadi – Degla Square (No transportation)

Job Description<br><br>???? Earn up to 300K EGP annually<br><br>???? Medical insurance up to 200K EGP annually<br><br>???? Transportation provided<br><br>???? Free professional courses<br><br>???? Opportunities to grow within Sutherland after 9 months<br><br>???? International environment with plenty of learning opportunities<br><br>???? Don't miss out!<br><br>???? Apply through the form or text us directly at 01050014512.

Sutherland is a global leader in customer experience and business process transformation, providing innovative solutions and support services to leading brands worldwide. With a strong presence in Egypt, Sutherland offers a professional and dynamic work environment, career development opportunities, and a diverse workplace where employees can grow and build successful careers.<br><br>Job Description<br><br>Key Responsibilities<br><br>Handle customer inquiries and provide professional support. Respond to customer requests and resolve issues efficiently. Provide accurate information about products and services. Ensure a positive customer experience throughout every interaction. Handle customer complaints professionally and provide suitable solutions. Maintain accurate records of customer interactions. Follow company policies, procedures, and quality standards. Escalate complex cases when necessary. <br><br>Qualifications<br><br>Requirements<br><br>English level B2 or above. Graduates and dropouts are welcome to apply. Maximum age: 40 years old. Willing to work on-site. Flexible with rotational shifts. Excellent communication and problem-solving skills<br><br>Benefits<br><br>Additional Information<br><br>Company-provided transportation. Social insurance. Medical insurance. 24/7 door-to-door transportation for ladies working night shifts.

Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.<br><br>For Enterprises, these are key factors of success. For us, they're our core expertise.<br><br>We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering - the foundation that powers rapid innovation and scalable business transformation.<br><br>We've created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as-a-service" model.<br><br>For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don't just enable change - we engineer digital outcomes.<br><br>Sutherland<br><br>Digital Outcomes.<br><br>Job Description<br><br>This is a full-time on-site role located in Cairo for a Customer Service Specialist. In this role, the Customer Service Specialist will be responsible for delivering exceptional customer support, addressing inquiries, resolving issues, and maintaining high levels of customer satisfaction.<br><br>Your day-to-day responsibilities will include:<br><br>???? Handling customer interactions with efficiency and empathy. ????️ Providing tailored solutions to meet customer needs. ???? Ensuring a positive customer experience through effective communication and professional phone etiquette. <br><br>If you are passionate about delivering outstanding service and enjoy problem-solving in a fast-paced environment, we want you on our team!<br><br>Qualifications<br><br>???? We’re Hiring Talented People! ????<br><br>Fresh Grads & Dropouts are welcome to apply! ????<br><br>???? What we’re looking for:<br><br>✅ Fluency in English is a MUST! (B2/C1 level) ????????<br><br>✅ Strong skills in Customer Service & Customer Support ????<br><br>✅ Proven ability to enhance Customer Satisfaction & Customer Experience ????<br><br>✅ Problem-solving, active listening, & attention to detail ????????<br><br>✅ Experience in a customer-facing role and familiarity with CRM tools is a plus! ????️<br><br>✅ Flexibility with night & overnight shifts is essential ????<br><br>✅ Proficiency in professional phone etiquette & communication techniques is a plus ????????<br><br>???? If you’re passionate about making a difference and love helping customers, we want YOU! ????<br><br>Additional Information<br><br>All your information will be kept confidential according to EEO guidelines.

Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.<br><br>For Enterprises, these are key factors of success. For us, they're our core expertise.<br><br>We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering - the foundation that powers rapid innovation and scalable business transformation.<br><br>We've created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as-a-service" model.<br><br>For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don't just enable change - we engineer digital outcomes.<br><br>Sutherland<br><br>Digital Outcomes.<br><br>Job Description<br><br>This is a full-time on-site role located in Cairo for a Customer Service Specialist. In this role, the Customer Service Specialist will be responsible for delivering exceptional customer support, addressing inquiries, resolving issues, and maintaining high levels of customer satisfaction.<br><br>Your day-to-day responsibilities will include:<br><br>???? Handling customer interactions with efficiency and empathy. ????️ Providing tailored solutions to meet customer needs. ???? Ensuring a positive customer experience through effective communication and professional phone etiquette. <br><br>If you are passionate about delivering outstanding service and enjoy problem-solving in a fast-paced environment, we want you on our team!<br><br>Qualifications<br><br>???? We’re Hiring Talented People! ????<br><br>Fresh Grads & Dropouts are welcome to apply! ????<br><br>???? What we’re looking for:<br><br>✅ Fluency in English is a MUST! (B2/C1 level) ????????<br><br>✅ Strong skills in Customer Service & Customer Support ????<br><br>✅ Proven ability to enhance Customer Satisfaction & Customer Experience ????<br><br>✅ Problem-solving, active listening, & attention to detail ????????<br><br>✅ Experience in a customer-facing role and familiarity with CRM tools is a plus! ????️<br><br>✅ Flexibility with night & overnight shifts is essential ????<br><br>✅ Proficiency in professional phone etiquette & communication techniques is a plus ????????<br><br>???? If you’re passionate about making a difference and love helping customers, we want YOU! ????<br><br>Additional Information<br><br>All your information will be kept confidential according to EEO guidelines.

<p data-path-to-node="4"><strong data-path-to-node="5" data-index-in-node="0">Role Purpose:</strong> Responsible for managing the day-to-day operations of the Customer Service Gateway Team to ensure all regional and global operations and customer service standards are consistently achieved. This role focuses on proactively acquiring accurate information from customers to expedite customs clearance formalities, resolving complex clearance issues, and ensuring a seamless stakeholder experience.</p><p data-path-to-node="6"><strong data-path-to-node="6" data-index-in-node="0"><br></strong></p><p data-path-to-node="6"><strong data-path-to-node="6" data-index-in-node="0">Key Responsibilities:</strong></p><ul data-path-to-node="7"><li><p data-path-to-node="7,0,0">Deliver exceptional customer service, ensuring all telephone and email inquiries are addressed promptly and within established service level standards.</p></li><li><p data-path-to-node="7,1,0">Collaborate extensively with customers and internal station teams to resolve customs clearance issues efficiently.</p></li><li><p data-path-to-node="7,2,0">Proactively acquire and verify critical shipment information from customers to expedite clearance formalities.</p></li><li><p data-path-to-node="7,3,0">Maintain regular, proactive communication with internal and external stakeholders regarding the status of held shipments.</p></li><li><p data-path-to-node="7,4,0">Address specific customer disputes and provide expert advice on technical customs and clearance issues.</p></li><li><p data-path-to-node="7,5,0">Liaise effectively with customs officials to clarify duties payable, resolve disputes, and manage problem shipments.</p></li><li><p data-path-to-node="7,6,0">Extract and analyze data from internal clearance systems (e.g., DCC, DCE, CIA, GIA, GEMA) to inform customers of shipment arrival and pre-clearance status.</p></li><li><p data-path-to-node="7,7,0">Verify that all shipments possess a Bill of Entry and accurate notification of charges prior to delivery dispatch.</p></li><li><p data-path-to-node="7,8,0">Coordinate the retrieval of original paperwork from the warehouse to ensure timely and compliant clearance processes.</p></li><li><p data-path-to-node="7,9,0">Manage administrative processes by scanning paperwork, updating manual system comments, and inputting checkpoints to maintain network visibility and compliance.</p></li><li><p data-path-to-node="7,10,0">Maintain accurate and up-to-date customer databases to capture shipment statuses and retain vital data.</p></li><li><p data-path-to-node="7,11,0">Monitor operational performance to ensure all Key Performance Indicators (KPIs) are met, reporting outcomes and action plans to management.</p></li></ul><p data-path-to-node="8"><strong data-path-to-node="8" data-index-in-node="0"><br></strong></p><p data-path-to-node="8"><strong data-path-to-node="8" data-index-in-node="0">Qualifications, Experience and Competencies:</strong></p><ul data-path-to-node="9"><li><p data-path-to-node="9,0,0">University Graduate.</p></li><li><p data-path-to-node="9,1,0">Advanced to fluent proficiency in both written and spoken English.</p></li><li><p data-path-to-node="9,2,0">Proven professional experience in Customer Service, Logistics, or Customs Clearance.</p></li><li><p data-path-to-node="9,3,0">Strong technical proficiency in utilizing clearance and logistics tracking systems (e.g., DCC, DCE, CIA, GIA, GEMA).</p></li><li><p data-path-to-node="9,4,0">Exceptional interpersonal skills with a demonstrated ability to build and maintain relationships with diverse stakeholders, including customs officials.</p></li><li><p data-path-to-node="9,5,0">High stress tolerance with a consistent passion for delivering outstanding customer delight in a fast-paced environment.</p></li><li><p data-path-to-node="9,6,0">Excellent verbal and written communication skills.</p></li><li><p data-path-to-node="9,7,0">Meticulous attention to detail and accuracy in data management and compliance administration.</p></li><li><p data-path-to-node="9,8,0">Demonstrated problem-solving abilities, specifically in resolving disputes and expediting complex operational processes.</p></li><li><p data-path-to-node="9,9,0">A collaborative team player who works cooperatively to achieve collective operational targets.</p></li></ul><p data-path-to-node="10"><br></p><p data-path-to-node="10"><strong>Equal Treatment Clause:</strong> We are committed to fostering equal opportunity and strictly reject all forms of discrimination. At DHL Group, employee selection is based exclusively on individual qualification, performance, skills, and professional experience.</p><p data-path-to-node="10"><br></p><p data-path-to-node="11">✨ We ???????????????????????????? ???????????? ???????????????????????????????????????? </p><p data-path-to-node="11">✨ We ???????????????? </p><p data-path-to-node="11">✨ We ???????????????? ????????????????????????????????<br></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>This is a full-time on-site role located in Cairo for a Customer Service Specialist . In this role, the Customer Service Specialist will be responsible for delivering exceptional customer support , addressing inquiries, resolving issues, and maintaining high levels of customer satisfaction . Your day-to-day responsibilities will include: Handling customer interactions with efficiency and empathy . Providing tailored solutions to meet customer needs. Ensuring a positive customer experience through effective communication and professional phone etiquette . If you are passionate about delivering outstanding service and enjoy problem-solving in a fast-paced environment, we want you on our team!</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>We re Hiring Talented People! Fresh Grads &amp; Dropouts are welcome to apply! What we re looking for: Fluency in English is a MUST! (B2/C1 level) Strong skills in Customer Service &amp; Customer Support Proven ability to enhance Customer Satisfaction &amp; Customer Experience Problem-solving , active listening , &amp; attention to detail Experience in a customer-facing role and familiarity with CRM tools is a plus! Flexibility with night &amp; overnight shifts is essential Proficiency in professional phone etiquette &amp; communication techniques is a plus If you re passionate about making a difference and love helping customers, we want YOU!</p><p></p></section>

<ul><li><p><strong>Job Title:</strong>&nbsp;Customer Service Representative</p></li><li><p><strong>Location:</strong>&nbsp;Cairo, Egypt (Hybrid)</p></li><li><p><strong>Company:</strong>&nbsp;VOIS</p></li><li><p><strong>Account:</strong>&nbsp;Vodafone Ireland</p></li><li><p><strong>Job Type:</strong>&nbsp;Full-time</p></li><li><p><strong>About the Role:</strong>&nbsp;Are you passionate about delivering exceptional customer service? Join Vodafone Ireland as a Customer Service Representative! This full-time hybrid role offers a dynamic and engaging work environment where you will be responsible for resolving inquiries, addressing issues, and ensuring customer satisfaction on a daily basis.</p></li></ul><p>&nbsp;</p><p><strong>Key Responsibilities:</strong></p><ul><li><p>Deliver exceptional customer service to all customers.</p></li><li><p>Handle customer inquiries efficiently and resolve issues promptly.</p></li><li><p>Ensure high levels of customer satisfaction through effective communication and problem-solving.</p></li><li><p>Maintain meticulous attention to detail in all customer interactions.</p></li></ul><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Quantanite is a global customer experience and digital solutions partner that blends cutting-edge AI with the human touch. Headquartered in London and operating across four continents, our 2,000-strong team helps some of the world s fastest-growing brands scale smarter, work faster, and deliver better service every time. We re not your typical outsourcing company. We believe great service is built on two things: smart tech and even smarter people. From our proprietary AI tools like M BIUS to our collaborative, people-first culture, we give our teams the tools, training, and trust they need to make an impact. If you want to be part of a forward-thinking, fast-moving, and inclusive global team that values both results and relationships, you ll feel right at home here.</p><p>Key Responsibilities</p><ul><li>Handle inbound customer calls in a professional, courteous, and timely manner.</li><li>Assist customers with inquiries, account-related requests, orders, and general support.</li><li>Identify customer needs and provide accurate information and appropriate solutions.</li><li>Resolve customer issues on the first contact whenever possible, escalating complex cases when required.</li><li>Accurately document customer interactions and update records in the relevant systems.</li><li>Meet quality, productivity, and customer satisfaction (CSAT) targets.</li><li>Follow company policies, processes, and compliance requirements during all customer interactions.</li><li>Maintain a positive, empathetic, and professional attitude when dealing with customers.</li><li>Work collaboratively with team members and other departments to ensure timely issue resolution.</li><li>Stay up to date with product knowledge, processes, and system updates to deliver excellent customer service.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>What You Bring</p><ul><li>Minimum 1 year of customer service experience</li><li>Strong verbal and written communication skills</li><li>Ability to remain calm and professional under pressure</li><li>Strong problem-solving abilities</li><li>Tech-savvy with the ability to navigate multiple systems</li><li>Customer-first mindset with a passion for service excellence</li><li>Flexibility to work shifts, including evenings, weekends, and public holidays</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div>We're looking for an English-speaking Customer Service Representative with a problem-solving mindset to join a community of customer service experts. Apply now and start something brilliant with Transcom!</div> <div> <br> </div> <div> <strong>What's in it for YOU!</strong> </div> <div> <ul> <li>Best salary in the market.</li> <li>Transportation provided.</li> <li>Medical and social insurance.</li> <li>Location is in both New Cairo &amp; Smart Village.</li> <li>International and inclusive environment that makes you feel supported, encouraged, and welcome from day one.</li> <li>Endless growth opportunities: 90% of our managers and leaders started their careers as customer service specialists.</li> <li>One month paid training course that will introduce you to the specifics of the job.</li> </ul> </div> <div> <br> </div> <div> <strong>Join us as a Customer Service Representative!</strong> </div> <div> <br> </div> <div>Be on the front line of support for clients and deliver impactful work on a company level. In this role, you will:</div> <div> <br> </div> <div> <ul> <li>Support a global retail leader, helping deliver innovative products, everyday essentials, and digital shopping solutions to millions of customers. In this role, you will contribute to merchandising and product initiatives, strengthen supplier and partner relationships, and help bring seamless omnichannel experiences and customer-focused solutions to market.</li> <li>Provide an excellent customer experience by responding to customer queries in a timely and accurate way via phone.</li> <li>Contribute to the project's success, propose improvements, share knowledge, and learn together with your colleagues.</li> <li>Work rotational shifts 24/7. <br> <br> </li> </ul> </div> <div> <strong>To be successful in this role, the following is needed:</strong> </div> <div> <ul> <li>C1/B2 written and spoken proficiency in English.</li> <li>Strong verbal and written communication and interpersonal skills, such as empathy and listening.</li> <li>Ability to quickly absorb information, adapt, and respond to change.</li> <li>Positive attitude and willingness to provide brilliant customer experience you believe that customers deserve more than just support.</li> </ul> </div> <div> <br> </div> <div> <strong>What Life at Transcom is like!</strong> </div> <div> <br> </div> <div>At Transcom, we re relentlessly committed to our clients and each other. Every day, someone starts their journey with Transcom, taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That s just how we are at Transcom. Here, we care and root for each other. You re included just as you are from day one. And with the right mindset, there s no end to how far we can go together.</div> <div> <br> </div> <div> We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. </div></div></section>

For a very well known Multinational Company based in Sheikh Zayed, A Customer Service Specialist is urgently needed (6 months)<br>Job Responsibilities:<br>Act as the main Supply Chain contact, managing all customer communications, new product launches, and operational compliance to ensure excellent service and trust-based relationships. Collaborate with internal teams to deliver clear, consistent updates and confirm successful processing of orders while addressing any shortages or requests. Ensure customer orders are delivered on time and in full by coordinating with order creation, SMS, and logistics teams. Track service performance (DR & CCFOT), resolve master data issues and customer complaints, and drive continuous improvement initiatives. Maintain customer fact books and implement supply chain enhancements such as new delivery points and lead-time reduction. Manage S&OE cycle and Q0 operations, ensuring monthly sales plans align with supply and sales targets. Analyze performance issues and develop root cause analyses with corrective action plans.<br>Job Requirements:Bachelor’s degree in Engineering is a must Fluency in English Young, motivated, and eager to work in a fast-paced environment Curious and analytical mindset Strong Microsoft Office skills is a must Programming and data analytics skills are a plus SAP experience is a plus

TP is hiring for English Account! Apply now & Start Next Week! Description: Handling internet issues. <br>Salary : Total 19,000 NETOvernight Allowance Transportation provided across Cairo & Giza. Working Hours: Rotational Shifts Special Benefits : 195 Euros as quarterly bonus linked to productivity & performance Extra 50$ incentive based on performance<br>Requirements:Graduates English Level B2/C1Flexible with rotational/night shifts.<br><br>Account starts next week, apply now! (Online Interview process)

About Tech Mahindra Egypt Join Tech Mahindra Egypt, a fast-growing global delivery hub providing customer experience, operations, and digital business services to international clients. With two offices across Cairo and a capacity of 1,000+ employees, we offer a dynamic and multicultural environment where talent can learn, grow, and build rewarding careers.<br>As part of Tech Mahindra's global network spanning 90+ countries and 149,000+ professionals, you'll gain exposure to world-class clients, innovative technologies, and international best practices while delivering exceptional customer experiences.<br>Key Responsibilities Deliver engaging and effective training programs for German-speaking Customer Service Associates. Conduct new hire training, refresher sessions, and continuous learning programs. Assess trainees' language proficiency, communication skills, and product knowledge. Monitor trainee performance and provide coaching, feedback, and development plans. Develop, maintain, and update training materials, assessments, and learning content. Partner with Operations and Quality teams to identify training needs and performance gaps. Track training effectiveness and prepare reports on trainee progress and readiness. Support employees in improving customer experience, communication, and service excellence standards.<br>Qualifications Fluent German language proficiency (C1/C2 preferred). Minimum 2-3 years of experience as a Trainer, Customer Service Trainer, Language Trainer, Learning Specialist, or a similar training role. Experience delivering training programs for customer service, customer support, or contact center teams. Strong understanding of customer service operations and best practices. Excellent presentation, facilitation, coaching, and communication skills. Strong interpersonal skills with the ability to engage, motivate, and develop employees. Ability to assess learning needs and adapt training approaches accordingly. Proficiency in Microsoft Office applications and reporting tools. Bachelor's degree is preferred.

About Tech Mahindra Egypt Join Tech Mahindra Egypt, a fast-growing global delivery hub providing customer experience, operations, and digital business services to international clients. With two offices across Cairo and a capacity of 1,000+ employees, we offer a dynamic and multicultural environment where talent can learn, grow, and build rewarding careers.<br>As part of Tech Mahindra's global network spanning 90+ countries and 149,000+ professionals, you'll gain exposure to world-class clients, innovative technologies, and international best practices while delivering exceptional customer experiences.<br>Job Purpose We are seeking a customer-focused and enthusiastic German Customer Service Associate to join our team. The successful candidate will be responsible for handling customer inquiries, resolving issues, and delivering an exceptional customer experience through various communication channels.<br>Key Responsibilities Handle inbound customer interactions via phone, email, chat, and other support channels. Provide accurate information regarding products, services, policies, and procedures. Resolve customer inquiries, concerns, and complaints in a professional and timely manner. Maintain detailed records of customer interactions in the relevant systems. Escalate complex issues to the appropriate departments when necessary. Meet individual and team performance targets, including quality and productivity metrics. Deliver a high level of customer satisfaction and contribute to continuous service improvement. Adhere to company policies, processes, and compliance requirements.<br>Required Qualifications Bachelor's degree or equivalent qualification. German language proficiency at B2+ level or above (mandatory). Good command of the English language, both written and spoken.0-2 years of experience in customer service, call center, or customer-facing roles. Fresh graduates are welcome to apply. Excellent communication and interpersonal skills. Strong problem-solving and customer-handling abilities. Ability to multitask and work in a fast-paced environment. Basic computer proficiency, including Microsoft Office applications.<br>What We Offer Competitive salary and benefits package. Comprehensive training and development programs. Career growth opportunities within a global organization. Exposure to international clients and best-in-class customer experience practices. A diverse, inclusive, and collaborative work environment.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span><span>We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.</span></span></span></p><br><br><p><span><span><span>Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.</span></span></span></p><br><br><p><span><span><span><b>We connect. We inspire.</b></span></span></span></p><br><br><p>The British Council is seeking a highly professional and customer-focused <strong>Customer Service and Sales Officer</strong> to join its Customer Management team. This role plays a key part in delivering an outstanding customer experience while supporting the organisation’s English and Examinations business objectives.</p><br><br><p>Acting as an ambassador for the British Council, the post holder is responsible for providing accurate information and high-quality service to customers and students across multiple channels. The role involves guiding customers throughout their journey, from initial enquiry through to registration, ensuring a consistent and seamless experience aligned with corporate standards and global customer service strategy.</p><br><br><p>In addition, the role contributes to achieving agreed sales and conversion targets by proactively engaging with prospective customers, understanding their needs, and promoting relevant products and services. The post holder will maintain strong relationships with customers, utilise CRM systems effectively, and support business growth through informed and professional interactions.</p><br><br><p>Working collaboratively with internal stakeholders, the Customer Service and Sales Officer will support the delivery of teaching and examinations services, ensure accurate data management, and uphold the highest standards of compliance, safeguarding and financial processes. The role requires the ability to manage competing priorities in a fast-paced environment while maintaining attention to detail and service excellence.</p><br><br><p>The ideal candidate will demonstrate strong communication and organisational skills, a results-oriented mindset, and a commitment to delivering high-quality customer service within a target-driven environment. This is an excellent opportunity to contribute to a purpose-led organisation that builds connections, understanding and trust through education and cultural relations.<br></p><br><br>Further information<p><strong>Contract Type</strong> – one year fixed term contract<br><strong>Pay Band</strong> -&nbsp; 4/H<br><strong>Salary</strong> - 16,667 EGP<br><strong>Job type</strong> – Full-time&nbsp;<br><strong>Location </strong>– Agouza Office, Cairo, Egypt<br><strong>Closing Date</strong> – Monday, 3rd of August 2026</p><br><br>&nbsp;<br><br><p><span><span><span>A connected and trusted UK in a more connected and trusted world.</span></span></span></p><br><br><p><span><span><span><b>Equality, Diversity and Inclusion Statement</b></span></span></span></p><br><br><p><span><span><span>We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.</span></span></span></p><br><br><br><p><span><span><span><b>Safeguarding Statement</b></span></span></span></p><br><br><p><span><span><span>The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.</span></span></span></p><br><br><p><span><span><span>If you experience any difficulties with submitting your application, please email <u>askhr@britishcouncil.org</u></span></span></span></p><br><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>Job Purpose</b> Lead the end-to-end complaints management function for BEI and multiple regulators across Bupa Global , ensuring the delivery of consistently high standards of complaint handling and full compliance with the regulatory requirements of multiple jurisdictions and governing authorities. Provide strategic oversight of operational and regulatory risks within the Customer Relations function, implementing robust controls and effective risk mitigation measures, while ensuring timely escalation of material risks to senior stakeholders and relevant governance forums. Ensure ongoing adherence to Financial Regulatory Authority (FRA) requirements and other applicable regulatory frameworks, maintaining a strong culture of compliance, governance, and customer fairness. Oversee the production and continuous enhancement of departmental management information, regulatory reporting, and governance packs, ensuring reporting is accurate, insightful, and fit for executive and committee-level review. Drive a comprehensive complaint root cause analysis framework, identifying systemic issues and partnering with cross-functional stakeholders to implement sustainable corrective actions and deliver measurable business improvements, while embedding lessons learned into operational processes, controls, and customer outcomes. Provide expert analysis and interpretation of regulatory developments, emerging risks, and complaint trends, presenting clear recommendations and insights to senior leadership and key business stakeholders. Monitor and assess operational performance against agreed service standards, Key Performance Indicators (KPIs), and Service Level Agreements (SLAs), driving continuous improvement initiatives to enhance efficiency, quality, and customer satisfaction. Lead, coach, and develop a high-performing Complaints team, fostering a culture of accountability, continuous improvement, and customer advocacy. Ensure effective succession planning, talent development, performance management, and employee engagement, while building the capabilities required to meet evolving business, regulatory, and customer expectations. Ensure robust competency, training, and accreditation frameworks are maintained across the function, enabling the team to perform effectively within their roles and remain compliant with Bupa Global's Training &amp; Competency requirements. Support the business in the preparation, validation, and submission of data used within regulatory reporting and statutory returns, ensuring accuracy, integrity, and compliance. Champion the delivery of an exceptional customer experience within the Customer Relations and Customer Operations functions, providing inspirational leadership to the team and fostering a culture of accountability, engagement, and service excellence. Build strong relationships with regulators, internal governance bodies, and senior business leaders, acting as a trusted advisor on complaints management, customer outcomes, regulatory compliance, and operational excellence. How you ll help us make health happen: Deliver the agreed customer service experience through: Coaching, developing and leading a highly skilled team Managing absences to the agreed standard Dealing with any performance issues Complete regular 121s with all team members Managing team performance and ensuring the agreed service experience Focus on driving the key targets meeting the quality standards for complaints handling as well as the regulatory timelines for complaints handling Ensure that resources are managed in line with the workforce plan Work closely with the Continuous Improvement Partners and other Service Managers to ensure ongoing improvement and alignment Hold regular team meetings to ensure good quality two way communication Support recruitment as required Drive the communication process with the department, including responsibility for all messages that are conveyed (content and style) Accountable for the resolution of customer related issues that are identified by your team. Responsible for identifying / removing any barriers that impacts the delivery of outstanding customer satisfaction Ensures high levels of employee engagement, measured through People Pulse (Glint Survey) scores. Understands, acts and shares survey results with the team, building relevant actions plans for improvement. Ensure there are high levels of team working and that the team is aligned and engaged with Bupa s purpose and goals Being a role model for the team demonstrating outstanding personal behaviours and performance. Being an ambassador for the function Responsible for discovering and implementing potential opportunities for improving the customer experience. Adherence to required regulatory guidelines and specifically FRA regulations Ensuring the customer is treated in a fair and consistent manner when raising a complaint with Bupa Global Ensure the team is following the complaints process and is resolving the cases satisfactorily and in accordance with FRA, FCA FSC and TCF principles or equivalent for other countries Responsible for discovering and implementing potential opportunities from the unhappy customers and other stakeholders for improving the customer experience. Role specific accountabilities This is a regulated role by the FRA who will represent Bupa in complaints disputes and any relevant regulatory activities . Accountable for design, delivery &amp; adherence to Global regulatory complaints processes and frameworks To represent and make decisions on behalf of the Chairman, Chief Executive, General Manager, Directors and Heads of Departments in the case of correspondence and escalated complaints from customers, providers, group secretaries and brokers Develop effective complaint root cause analysis and work with senior leadership of other business areas to implement positive learning outcomes Identify operational Risks and implement mitigating controls, with appropriate risk escalation where necessary to ensure adherence to appropriate FRA and other regional regulatory requirements Review and contest (where appropriate) FRA decisions, and incorporate learning outcomes into process improvements, act as Bupa Global s focal point with the relevant regulators . To champion fair outcomes for customers, effective management of conduct risks and to promote Bupa s values and best practice in complaint handling. Management of reporting in relation to complaints for the Regulators, Compliance and wider business.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><b>Key Skills</b> / Qualifications needed for this role: As this is a regulated role within BEI , the following skills are required : Significant people leadership and line management experience is essential in a related servicing/customer facing environment. Candidates must be able to demonstrate a successful track record of leading, developing, and inspiring teams to deliver exceptional customer, regulatory, and business outcomes. Strong performance management and mentoring capabilities. Ability to develop workforce planning strategies, resource allocation models, and capacity management plans to support business growth and regulatory requirements. Proven experience in talent management, succession planning, coaching, and performance development. Experience in managing teams while fostering an inclusive and collaborative working environment. Experience leading organizational change, transformation initiatives, and the implementation of new operating models. Ability to influence and collaborate effectively with senior executives, regulators, auditors, and external stakeholders Background in the global health insurance market, or relevant transferable skills and knowledge from other financial services industries such as Life Insurance, Retail, Commercial or Investment Banking and Wealth Management. Flexibility to work occasional bank holidays may be required to support the achievement of regulatory complaint handling SLAs Relevant qualification in complaint handling environment or regulated role or related studies is preferred Experience producing management reports, dashboards, and performance metrics. Proficiency in identifying trends and recommending service improvements. strong Stakeholder and customer relationship management skills Strong decision-making, negotiation, and conflict-resolution abilities Strong capability in performance management, including setting KPIs, conducting performance reviews, and implementing improvement plans. Experience overseeing complaint governance frameworks, regulatory reporting, and executive-level risk management. Strong understanding of conduct risk, customer fairness principles, and complaint-related regulatory obligations. Ability to translate regulatory requirements into operational processes, controls, and team objectives.</p><p></p></section>

Intelcia is hiring English Customer Service Representatives <br>Compensation & Benefits:<br>14,000 Net Basic Salary<br>$100 KPI Bonus<br>Unlimited Incentives ($7 per sale )<br>Fully Paid Training<br>Social & Medical Insurance<br>Transportation Provided<br>Work Details:<br>Locations: Office-based in Cairo Zayed - Maadi & Alexandria (Borg El Arab / Silicon Valley).<br>Schedule: 9-hour rotational shifts (includes 1-hour break). 5 working days, 2 days off.<br>Perk: Full flexibility to swap shifts and days off with coworkers.<br>Requirements:<br>Fluency in English

We’re Hiring: Customer Service Representative Looking to move away from routine roles and join a dynamic team? This could be your next step. Centro is currently hiring Customer Service Representatives for an appointment setter account.<br>What we offer:• 16,000 EGP Net + up to 4,000 EGP KPIs•Rotational US shift• Rotational 2 Days Off• Transportation provided after shift• Clear promotion path after 3 months<br>Requirements:• Previous Customer Service experience is required<br>Location: Maadi, Corniche<br>If you're interested in joining a growing team with real career progression opportunities, feel free to apply or reach out directly.

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East, with a strong focus on customer-centric solutions. The organization specializes in consultative and customized services that address the unique business needs of each client, helping them focus on core operations and better serve their own customers. ETISAL International combines global coverage, cultural understanding, and industry best practices to deliver high value, distinct, and innovative outsourcing services. The company is committed to transparency, flexibility, integrity, and a passion for service, continuously enhancing its management and operational standards. ETISAL also places strong emphasis on human capital, quality, and the use of state-of-the-art technologies to exceed client expectations. Role Description This full-time, on-site Customer Service Agent | Business Startups in Dubai role is based in Cairo, Egypt. The Customer Service Agent will support entrepreneurs and businesses looking to establish or grow their operations in Dubai by handling inbound and outbound customer interactions via phone, email, and digital channels. Daily tasks include responding to inquiries about business setup processes, services, and requirements, providing clear and accurate information, and guiding customers through documentation and procedural steps. The role involves maintaining up-to-date knowledge of relevant regulations and service offerings, documenting all interactions in CRM systems, and escalating complex cases to senior team members when needed. The Customer Service Agent is also expected to meet performance targets, uphold service quality standards, and collaborate with colleagues and supervisors to improve workflows and customer experience. Qualifications Strong customer service and communication skills, including active listening, clear verbal and written communication, and professional phone etiquette. Problem-solving and analytical abilities, with capacity to understand customer needs, interpret business setup requirements, and provide accurate guidance. Organizational and time management skills, including the ability to handle multiple inquiries, prioritize tasks, and maintain accurate records. Basic technical proficiency, including comfort with CRM systems, office productivity tools, and digital communication platforms. Ability to work in a fast-paced, target-driven environment while maintaining attention to detail and service quality. Background or interest in business, entrepreneurship, or government and regulatory

J&T Express KSA is looking for a detail-oriented Customer Service fluent in Chinese, Arabic, and English to support our regional Customer Service team in Cairo. Requirements:Education: Bachelor’s degree in Chinese Language, HSK5. Experience: 1+ years in logistics, supply chain, or order management. Languages: Fluent in Chinese, Arabic, and English (written & spoken). Skills: Proficient in MS Office (Excel/Word) and internal ERP system handling.