Customer Service Jobs in Egypt

Working conditions:<br>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Education Mandatory: H Sc. &amp; Graduate in any discipline Desirable: Travel / Hospitality Industry Experience  Min 1 year prior work experience in a Domestic or International process Inbound  Should have prior experience of taking calls  Excellent call management skills  Handle irate customers Outbound  Should ensure that the daily targets assigned are completed on time  Excellent real writing/verbal skills  Ensure adherence to daily activities assigned Sales  Should have prior experience of working in a Sales process  Should be keen on meeting daily targets  Should be self-motivated Language  Arabic Soft Skills:  Excellent communication skills to handle interactions  Be Fluent in speech  Create a WOW exp. for the customer (c-Sat)  Good typing speed  Meet deliver expectations as per defined KRA’s"<br></p> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Roles &amp; Responsibilities</p><br><ul><li>Answer inbound calls, chats, and website form inquiries promptly</li><li>Understand customer issues and identify service needs</li><li>Qualify leads to ensure they meet service criteria</li><li>Schedule appointments for technicians based on availability</li><li>Explain services, pricing basics, and process clearly</li><li>Upsell or cross-sell additional relevant services when appropriate</li><li>Confirm appointments and reduce no-show rates</li><li>Follow up with missed or rescheduled appointments</li><li>Accurately update CRM / booking system</li><li>Maintain SLA response times</li><li>Experience in inbound call center or service-based environment</li><li>Strong communication skills (clear, confident, professional)</li><li>Ability to understand and simplify technical issues</li><li>Basic sales and upselling ability</li><li>Strong organization &amp; scheduling skills</li><li>CRM or booking software experience</li><li>Problem-solving mindset</li></ul> </div>

Company Description TP Career is a growing organization focused on connecting talented professionals with customer-centric roles in dynamic service environments. The company emphasizes professional development, clear career paths, and supportive leadership to help team members succeed. TP Career values strong communication skills, reliable performance, and a collaborative mindset. Team members are encouraged to contribute ideas that improve service quality and operational efficiency. The organization promotes an inclusive, respectful workplace where all employees can thrive.<br>Role Description This is a full-time, on-site Customer Service Morning Account role based in Qesm 1st New Cairo. The role involves handling incoming customer inquiries, primarily via phone, in C1-level English, and providing accurate information, guidance, and issue resolution. The team member will follow established procedures, document interactions in the system, and escalate complex cases when necessary. Daily responsibilities include maintaining professional phone etiquette, supporting a positive customer experience, and meeting service-level and quality targets. The role also requires collaborating with colleagues and supervisors to improve customer satisfaction, participating in training, and adapting to updated policies or products.<br>Qualifications<br> <br>Strong customer-facing capabilities, including Customer Service and Customer Support skills. Ability to foster positive interactions and outcomes, focusing on Customer Experience and Customer Satisfaction. Professional communication skills, especially Phone Etiquette and clear spoken and written English at C1 level. Additional beneficial qualifications: problem-solving ability, patience and resilience under pressure, attention to detail in documentation, and basic computer and CRM navigation skills. Availability for morning shifts on-site in Qesm 1st New Cairo, with reliability, punctuality, and a collaborative attitude.

<p>خبير توظيف محترف يتمتع بخبرة ثلاث سنوات في مجال الموارد البشرية.</p><p>يتميز بقدرته الفائقة على استقطاب المرشحين بدقة عبر قنوات متعددة، وإجراء عمليات فحص دقيقة للسير الذاتية وتقييمات فعّالة للمقابلات.</p><p>يمتلك مهارات تواصل ممتازة بين مختلف الأقسام، وكفاءة عالية في التنفيذ، ملتزماً بمطابقة الشركات مع أفضل الكفاءات بسرعة، وتحسين عملية التوظيف.</p>

<div><h3 data-path-to-node="1"><strong ></strong></h3></div><div ><p><strong>Role Purpose</strong></p><p>The Customer Service Gateway Advisor is responsible for executing the day-to-day operations of the Customer Service Gateway team. This role ensures regional and global standards of performance are met, delivers exceptional customer support, and proactively acquires accurate data to expedite customs clearance processes and maximize customer satisfaction.</p><strong></strong><p><strong>Key Responsibilities</strong></p><ul > <li>Manage day-to-day customer service gateway tasks to achieve regional and global operational excellence.</li> <li>Respond to all customer telephone calls and electronic inquiries promptly, providing accurate, clear, and professional information.</li> <li>Obtain accurate and up-to-date shipment details from customers via phone or email to facilitate fast customs clearance formalities.</li> <li>Execute pre-clearance procedures by extracting operational data to update customers on shipment arrivals, clearance status, and fee computations.</li> <li>Collaborate closely with internal stations and network contacts to coordinate seamless, end-to-end shipment processing.</li> <li>Liaise with customs officials on specific duty assessments, dispute resolutions, and problem shipment handling.</li> <li>Accurately scan documentation, register status checkpoints, and update internal system comments to maintain complete network visibility.</li> <li>Retrieve original shipment paperwork from warehouse facilities in a timely manner to support efficient clearance operations.</li> <li>Maintain organized, neat, and compliant physical and digital customs records for all handled shipments.</li> <li>Ensure all dispatched deliveries possess a verified Bill of Entry and a formal notification of charges.</li> <li>Monitor key performance indicators, achieve operational metrics, and actively contribute to internal quality audits.</li> <li>Investigate and recover operational issues identified through voice-of-customer channels to ensure customer delight.</li> </ul><strong><br></strong><p><strong>Qualifications, Experience and Competencies</strong></p><ul > <li>University Graduate (bachelor's degree required).</li> <li>Minimum of 2 years of professional experience in Customer Service, Logistics, Express Operations, or Customs Clearance.</li> <li>High proficiency in English language skills (both verbal and written communications).</li> <li>Proven understanding of customs clearance processes, pre-clearance documentation, and duty assessment protocols.</li> <li>Proficiency in navigating complex operational databases, customer tracking systems, and document scanning platforms.</li> <li>Excellent interpersonal and communication skills, with a focus on delivering customer delight and dispute resolution.</li> <li>Strong decision-making and analytical abilities to solve complex shipment issues under tight deadlines.</li> <li>High level of stress tolerance and self-management, maintaining composure and focus under pressure.</li> <li>Exceptional planning, organizational, and time-management skills to prioritize critical tasks effectively.</li> <li>Strong teamwork and collaborative mindset, working cooperatively across departments to achieve shared goals.</li> </ul><p><strong>Equal Treatment Clause:</strong> We are committed to fostering equal opportunity and strictly reject all forms of discrimination. At DHL Group, employee selection is based exclusively on individual qualification, performance, skills, and professional experience.</p><p><span Segoe UI Emoji", sans-serif;">✨</span> We <span Cambria Math", serif;">????????????????????????????</span> <span Cambria Math", serif;">????????????</span> <span Cambria Math", serif;">????????????????????????????????????????</span> </p><p><span Segoe UI Emoji", sans-serif;">✨</span> We <span Cambria Math", serif;">????????????????</span></p><p><span Segoe UI Emoji", sans-serif;">✨</span> We <span Cambria Math", serif;">????????????????</span> <span Cambria Math", serif;">????????????????????????????????</span></p></div><div><font size="2"></font></div>

We’re Hiring: Customer Service Representative Looking to move away from routine roles and join a dynamic team? This could be your next step. Centro is currently hiring Customer Service Representatives for an appointment setter account.<br>What we offer:• 16,000 EGP Net + up to 4,000 EGP KPIs•Rotational US shift• Rotational 2 Days Off• Transportation provided after shift• Clear promotion path after 3 months<br>Requirements:• Previous Customer Service experience is required<br>Location: Maadi, Corniche<br>If you're interested in joining a growing team with real career progression opportunities, feel free to apply or reach out directly.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.<br> For Enterprises, these are key factors of success. For us, they're our core expertise.<br> <br> We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering - the foundation that powers rapid innovation and scalable business transformation.<br> <br> We've created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as-a-service" model.<br> <br> For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don't just enable change - we engineer digital outcomes.<br> <strong>Sutherland</strong><br> Digital Outcomes.</p><br><br>Job Description<br><p>This is a full-time on-site role located in&nbsp;<strong>Alexandria</strong>&nbsp;for a&nbsp;<strong>Customer Service Specialist</strong>. In this role, the Customer Service Specialist will be responsible for delivering&nbsp;<strong>exceptional customer support</strong>, addressing inquiries, resolving issues, and maintaining high levels of&nbsp;<strong>customer satisfaction</strong>.</p><br><p>Your&nbsp;<strong>day-to-day responsibilities</strong>&nbsp;will include:</p><br><ul><li> Handling customer interactions with&nbsp;<strong>efficiency</strong>&nbsp;and&nbsp;<strong>empathy</strong>.</li><li>️ Providing&nbsp;<strong>tailored solutions</strong>&nbsp;to meet customer needs.</li><li> Ensuring a&nbsp;<strong>positive customer experience</strong>&nbsp;through&nbsp;<strong>effective communication</strong>&nbsp;and&nbsp;<strong>professional phone etiquette</strong>.</li></ul><p>If you are passionate about delivering outstanding service and enjoy problem-solving in a fast-paced environment, we want you on our team!</p><br><br>Qualifications<br><p><strong></strong><strong> We’re Hiring Talented People! </strong><strong></strong><br> <strong>Fresh Grads &amp; Dropouts</strong>&nbsp;are welcome to apply! </p><br><p>&nbsp;<strong>What we’re looking for:</strong></p><br><p>✅&nbsp;<strong>Fluency in English</strong>&nbsp;is a MUST! (B2/C1 level) <br> ✅ Strong skills in&nbsp;<strong>Customer Service</strong>&nbsp;&amp;&nbsp;<strong>Customer Support</strong>&nbsp;<br> ✅ Proven ability to&nbsp;<strong>enhance Customer Satisfaction</strong>&nbsp;&amp;&nbsp;<strong>Customer Experience</strong>&nbsp;<br> ✅&nbsp;<strong>Problem-solving</strong>,&nbsp;<strong>active listening</strong>, &amp;&nbsp;<strong>attention to detail</strong>&nbsp;<br> ✅ Experience in a&nbsp;<strong>customer-facing role</strong>&nbsp;and familiarity with&nbsp;<strong>CRM tools</strong>&nbsp;is a plus! ️<br> ✅&nbsp;<strong>Flexibility</strong>&nbsp;with&nbsp;<strong>night &amp; overnight shifts</strong>&nbsp;is essential <br> ✅ Proficiency in&nbsp;<strong>professional phone etiquette</strong>&nbsp;&amp;&nbsp;<strong>communication techniques</strong>&nbsp;is a plus </p><br><p> If you’re passionate about making a difference and love helping customers, we want YOU! </p><br><br>Additional Information<br><p>All your information will be kept confidential according to EEO guidelines.</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><span>Job Purpose</span></span><p><span><span>To delight internal and external customers over the phone ( inbound &amp; outbound -call back)</span></span></p><br><ul><li><span><span>Interact with customers over the phone, chat , email to understand their banking needs.</span></span></li><li><span><span>Provide excellent customer service to achieve customer loyalty.</span></span></li><li><span><span>Resolve problems over the live chat, email or telephone.</span></span></li><li><span><span>Convert sales opportunities in order to meet financial targets.</span></span></li><li><span><span>Clarify and explain procedures and products over the telephone.</span></span></li><li><span><span>Capture and report customer feedback towards continual product development.</span></span></li></ul><br><span><span>Key Result Areas&nbsp;</span></span><p><span><span>Achieve the required KPI set in term of</span></span></p><br><p><span><span>Adherence</span></span></p><br><p><span><span>CRD</span></span></p><br><p><span><span>AHT</span></span></p><br><p><span><span>Quality score</span></span></p><br><p><span><span>post call suveuy</span></span></p><br><p><span><span>NPS</span></span></p><br><br><span><span>Key Result Areas (Continued)</span></span><ul><li><span><span>Operates in a Call Centre environment where the interface with customers is over the telephone.</span></span></li><li><span><span>Operates within standard rules and guidelines set by the Bank and additional ones set by and unique to the Direct Banking Center.</span></span></li><li><span><span>Mostly related to explaining procedures or providing information regarding retail banking products.</span></span></li><li><span><span>Also involves root cause analysis and reversals of charges and fees when necessary.</span></span></li></ul><br><span><span>Knowledge, Skills and Experience</span></span><br><span><span>Knowledge, Skills and Experience (Continued)</span></span><ul><li><span><span>University Graduate (preferably with some finance / banking or maths component).</span></span></li><li><span><span>1 – 3 years experience</span></span></li><li><span><span>Very customer focused</span></span></li><li><span><span>Computer literate</span></span></li><li><span><span>Excellent communication skills</span></span></li><li><span><span>Strong listening skills.</span></span></li></ul><br><br><br> The leading financial institution in MENA<br> <span>While more than half a century old, we proudly think like a challenger, startup, and innovator</span><br> <span>in banking and finance, powered by a diverse and dynamic team who put customers first.</span><br> <span>Together, we pioneer key innovations and developments in banking and financial services.</span><br> <span>Our mandate? To help customers find their way to Rise Every Day, partnering with them through</span><br> <span>the highs and lows to help them reach their goals and unlock their unique vision of success.</span><br> <span>Delivering superior service to clients by leading with innovation, treating colleagues with dignity and fairness while pursuing opportunities that grow shareholders value.&nbsp;</span><br> <span>We actively contribute to the community through responsible banking in our mission to inspire more people to Rise.</span><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job Title: Nespresso Customer Service Specialist l French Speakers</p><p>Location: Cairo, Egypt</p><p>Company: Nestl Business Solutions</p><p>Full-time/Hybrid mode</p><p>Fluent in French (Level C1)</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>0-2 years of experience in a customer-engagement services (mandatory)</li><li>Proficiency in Microsoft Office (Outlook, PowerPoint, Excel, etc.)</li><li>Fluent in French (C1 level)</li><li>Excellent interpersonal and communication skills</li><li>Ability to multitask effectively</li><li>Positive mindset with a strong eagerness to learn and collaborate as a team player</li><li>Strong organizational and prioritization skills to excel in a fast-paced environment</li><li>Demonstrated work ethic and respectfulness.</li></ul><p></p></section>

Intelcia is hiring English Customer Service Representatives<br>Compensation & Benefits:<br>14,000 Net Basic Salary<br>$100 KPI Bonus<br>Unlimited Incentives ($7 per sale )<br>Fully Paid Training<br>Social & Medical Insurance<br>Transportation Provided<br>Work Details:<br>Locations: Office-based in Cairo Zayed - Maadi & Alexandria (Borg El Arab / Silicon Valley).<br>Schedule: 9-hour rotational shifts (includes 1-hour break). 5 working days, 2 days off.<br>Perk: Full flexibility to swap shifts and days off with coworkers.<br>Requirements:<br>Fluency in English

English account Market: USChannel: Voice Work Location: Teleperformance "City Walk"<br>NET Salary: 20K NETOvernight allowance starting 6 pm shift (90 EGP/DAY)<br>Shifts: Rotational shifts starting from 3 PM till 4 AM (max 2 AM for females) Days off: Fixed Saturdays and Sundays- Premium Overtime in US Dollars- US National Holidays are all Off and doesn't deduct from your balance.<br>Benefits:- Transportation provided all over Cairo and Giza with different collection points, [Door to door transportation for females after 11:00 PM]. - ⁠Medical insurance [400K/year].- ⁠Social insurance.- ⁠Gym access.- Discounts in many stores all over Egypt.- ⁠VPN line allowance.

Responsibilities:<br><br>Respond to customer inquiries via phone, email, and chat. Assist customers with questions, orders, and requests. Handle complaints and provide effective solutions. Follow up with customers to ensure their satisfaction. Maintain accurate customer records and update systems. Coordinate with other departments to resolve customer issues. <br><br>Job Description<br><br>✅ Requirements:<br><br>Previous customer service experience is preferred. Excellent communication and interpersonal skills. Good English communication skills. Strong problem-solving abilities. Good computer skills. Ability to work under pressure and as part of a team. Positive, professional, and customer-focused attitude. <br><br>???? We Offer:<br><br>Competitive salary. Supportive working environment. Training and development opportunities. Career growth opportunities

Company Description Raya CX provides next-generation business process outsourcing and customer experience management services for clients across diverse industries. Since 2001, Raya CX has been a trusted partner for customer service, technical support, and global service operations for Fortune 1000 companies in North America, Europe, the Middle East, and Africa. The company operates from highly competitive and skilled labor markets, offering integrated outsourcing solutions that enhance service quality and efficiency. Raya CX relies on advanced technology, strong operational strategies, and a culture of continuous improvement and innovation to deliver consistent value to its clients. Candidates joining Raya CX can expect a professional environment focused on excellence in customer experience.<br>Role Description This is a full-time, on-site Customer Service Representative – English (Fluent) role based in Qesm El Maadi. The role involves handling inbound and outbound customer interactions via phone, email, chat, or other channels, ensuring timely and accurate responses in English. The Representative will listen to customer inquiries, provide information, resolve issues, and escalate complex cases when necessary, while maintaining a positive and professional tone. Daily responsibilities include documenting interactions, updating customer records, following established procedures, and meeting performance targets related to quality, productivity, and customer satisfaction. The role also requires collaboration with team members and supervisors to share feedback, improve processes, and support a consistent, high-quality customer experience.<br>Qualifications<br> Demonstrated skills in Customer Service and Customer Support, with the ability to handle diverse inquiries and issues effectively. Experience contributing to Customer Satisfaction and Customer Experience, focusing on empathetic communication and problem resolution. Previous work in Customer Service Representative roles or similar customer-facing positions is preferred. Fluent spoken and written English, with clear communication and active listening abilities. Strong interpersonal skills, patience, and resilience when dealing with challenging situations. Ability to work on-site in Qesm El Maadi, adhere to shift schedules, and perform in a fast-paced environment. Basic computer literacy and comfort using CRM systems, ticketing tools, and communication platforms. High school diploma or equivalent required; post-secondary education in business, communications, or related fields is an advantage.

French Customer Service Representative | New Account | Alorica Egypt<br>Join Our New Account at Alorica !<br>Are you a French speaker looking for your next career opportunity? We're excited to launch a brand-new account and are looking for motivated individuals to join our growing team in Egypt, Bulgaria.<br>What You'll DoProvide exceptional customer support to French-speaking customers via phone, email, and chat. Resolve customer inquiries efficiently while delivering an outstanding customer experience. Accurately document customer interactions and follow internal processes. Collaborate with teammates to ensure high-quality service and customer satisfaction.<br>What We're Looking For Fluent French (B2/C1 or above). Good English skills (B1/B2 or above). Strong communication and problem-solving skills. Customer-focused mindset. Previous customer service experience is a plus but not required.<br>What We Offer✨ Competitive salary and attractive benefits package.✨ Paid training.✨ Career growth and development opportunities.✨ Supportive and international work environment.✨ Relocation support (if applicable).✨ Be part of an exciting new project from day one!<br>???? Location: Sheikh Zayed City<br>Interested? Apply now

e& CX Solutions is hiring very good English up to Excellent English speakers to be a customer service advisor responsible for handling UAE customers through calls. (Etisalat UAE MSE account).<br>Job requirements: . Grad of any major . Very good up to Excellent English speakers (B2/B1+). Flexibility with rotational shifts <br>Job Benefits:. Salary up to 19000 net Up to 700 AED commission. Cola increase from the joining date (20%).career path (insource). Social and medical insurance . Free VPN line. Salary annual increase .bonus program (3k eg).chance for promoted after 6 months. Unlimited commission . Referral program (6k eg). Opportunity To travel To UAE <br>Location:Maadi, Degla Square (No transportation provided)

e& CX Solutions is looking for very good to excellent English speakers to join Etisalat UAE via calls and support UAE customers.<br>✅ Requirements: • Graduate of any major • English B1+ • Rotational shifts flexibility<br>✔️ What’s in it for you?<br> ???? Net Salary up to 15K + incentives <br> ???? Fast career growth (In-source)<br> ???? Social & medical insurance<br> ???? 3K bonus<br> ???? Referral bonus 6K EGP<br> ✈️ Opportunity to travel to UAE<br>???? Maadi – Degla Square (No transportation)

Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.<br><br>For Enterprises, these are key factors of success. For us, they're our core expertise.<br><br>We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering - the foundation that powers rapid innovation and scalable business transformation.<br><br>We've created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as-a-service" model.<br><br>For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don't just enable change - we engineer digital outcomes.<br><br>Sutherland<br><br>Digital Outcomes.<br><br>Job Description<br><br>This is a full-time on-site role located in Cairo for a Customer Service Specialist. In this role, the Customer Service Specialist will be responsible for delivering exceptional customer support, addressing inquiries, resolving issues, and maintaining high levels of customer satisfaction.<br><br>Your day-to-day responsibilities will include:<br><br>???? Handling customer interactions with efficiency and empathy. ????️ Providing tailored solutions to meet customer needs. ???? Ensuring a positive customer experience through effective communication and professional phone etiquette. <br><br>If you are passionate about delivering outstanding service and enjoy problem-solving in a fast-paced environment, we want you on our team!<br><br>Qualifications<br><br>???? We’re Hiring Talented People! ????<br><br>Fresh Grads & Dropouts are welcome to apply! ????<br><br>???? What we’re looking for:<br><br>✅ Fluency in English is a MUST! (B2/C1 level) ????????<br><br>✅ Strong skills in Customer Service & Customer Support ????<br><br>✅ Proven ability to enhance Customer Satisfaction & Customer Experience ????<br><br>✅ Problem-solving, active listening, & attention to detail ????????<br><br>✅ Experience in a customer-facing role and familiarity with CRM tools is a plus! ????️<br><br>✅ Flexibility with night & overnight shifts is essential ????<br><br>✅ Proficiency in professional phone etiquette & communication techniques is a plus ????????<br><br>???? If you’re passionate about making a difference and love helping customers, we want YOU! ????<br><br>Additional Information<br><br>All your information will be kept confidential according to EEO guidelines.

We’re looking for Customer Service Representatives to join our team with great career opportunities, including the chance to travel to the UAE or get promoted within 6 months<br>Requirements:<br>English level: B1+ to B2<br>University graduates<br>Flexible with rotational shifts<br>Cairo residents<br>What We Offer:<br>Net Salary: EGP 15,000 – 19,000 depending on English level<br>Bonus: EGP 3,000<br>Social & medical insurance<br>Free VPN line<br><br>Location: Maadi – Degla Square