Sutherland is a global leader in customer experience and business process transformation, providing innovative solutions and support services to leading brands worldwide. With a strong presence in Egypt, Sutherland offers a professional and dynamic work environment, career development opportunities, and a diverse workplace where employees can grow and build successful careers.

Job Description

Key Responsibilities

Handle customer inquiries and provide professional support. Respond to customer requests and resolve issues efficiently. Provide accurate information about products and services. Ensure a positive customer experience throughout every interaction. Handle customer complaints professionally and provide suitable solutions. Maintain accurate records of customer interactions. Follow company policies, procedures, and quality standards. Escalate complex cases when necessary.

Qualifications

Requirements

English level B2 or above. Graduates and dropouts are welcome to apply. Maximum age: 40 years old. Willing to work on-site. Flexible with rotational shifts. Excellent communication and problem-solving skills

Benefits

Additional Information

Company-provided transportation. Social insurance. Medical insurance. 24/7 door-to-door transportation for ladies working night shifts.