branch manager Jobs in Egypt

Pharmacy Description Green Pharmacy is a well-established community pharmacy located in the heart of Sheikh Zayed, Giza, Egypt. We offer a wide range of pharmaceutical products, including prescription drugs, over-the-counter medicines, medical devices, personal care items, and nutritional supplements. We pride ourselves on delivering high-quality healthcare services to our customers. As a single-branch operation, we focus on creating a friendly, efficient, and professional environment for both our customers and staff.<br>Role Description We’re looking for a licensed Pharmacist to join our team, focusing on patient care and efficient operations. Key responsibilities include:Dispensing medications, reviewing prescriptions, and advising patients on safe usage. Managing inventory, including restocking and ordering. Ensuring compliance with health regulations and maintaining a clean workspace. Handling online orders, coordinating deliveries, and supporting customer service. Providing expert guidance on medications and assisting with product recommendations. Supporting team coordination, including liaising with doctors and assisting in training new staff. Managing e-commerce activities and maintaining partnerships with online platforms.<br>Qualifications Bachelor's degree in Pharmacy (BPharm) and a valid Egyptian pharmacy license. Experience in retail pharmacy or healthcare is preferred. Strong communication, organization, and customer service skills. Flexibility with working hours and proficiency with pharmacy software. Team-oriented, detail-focused, and professional.

We are looking for a detail-oriented Accountant to join our Finance & Accounting team in Egypt for Ramez group. In this position, you will execute daily transaction processing, maintain financial records, support month-end closing, and coordinate across our regional operations in Saudi Arabia and Oman.<br>Key Responsibilities<br>Transaction Processing: Record and review daily accounting transactions accurately and promptly; prepare standard and adjusting journal entries.<br>Core Accounting Operations: Support Accounts Payable (AP), Accounts Receivable (AR), general ledger maintenance, and balance sheet reconciliations.<br>Closing & Reporting: Assist the Chief Accountant with monthly closing activities, financial reporting schedules, and audit trail preparation.<br>Compliance & Documentation: Verify supporting documentation for all entries, maintain confidential records, and enforce internal controls.<br>Regional Coordination: Collaborate with finance counterparts across GCC operations (KSA & Oman) to resolve discrepancies and align cross-border tasks.<br>Qualifications & Requirements<br>Education: Bachelor’s degree in Accounting, Finance, or a related field.<br>Experience: Minimum 3–5 years of hands-on accounting experience.<br>Industry Background: Experience in Retail, Hypermarkets, FMCG, or multi-branch operations is a distinct advantage.<br>Technical Skills: Solid foundation in accounting principles, financial reporting, and ERP system usage (e.g., SAP, Oracle, Odoo).<br>Communication & Competencies: Good English communication skills, high attention to detail, strong analytical ability, and a collaborative team mindset.

Fathy Ibrahim — a premium Egyptian gifting and jewelry brand established in 1928 — is opening a new store on Lebanon Street, Mohandeseen, and we're looking for talented Sales Associates to join our team. If you have a passion for premium retail, a warm personality, and a talent for creating memorable customer experiences, we'd love to meet you. What you'll do:Welcome customers and deliver a refined, premium shopping experience Guide customers in choosing the perfect piece — jewelry, watches, perfumes, and gifts Build genuine relationships that turn first-time visitors into loyal customers Achieve individual and branch sales targets Maintain the elegance and presentation standards of the store What we're looking for:Previous retail sales experience (required) — ideally in jewelry, watches, perfumes, fashion, or other premium/luxury products Excellent communication and interpersonal skills Polished, professional appearance and a warm, customer-first attitude Comfortable working toward sales targets and on commission Able to work retail hours, including evenings and weekends Preferably living in or near Mohandeseen (Dokki, Agouza, Zamalek, Giza, Haram) What we offer:Competitive base salary + sales commission Social and medical insurance A premium work environment and real growth opportunities as we expand Location: Lebanon Street, Mohandeseen, Giza

Company Description<br><br>Nina June specializes in homestyling and offering full furniture packages tailored to clients' needs. We take pride in crafting bespoke furniture for designers both locally and internationally. While influenced by Scandinavian design, our expertise spans a wide range of styles. We provide guidance to clients on furnishing and styling their homes, either virtually or in person, based on agreement. <br><br>Role Description<br><br>This is a full-time Sales Representative role based on-site in Qesm El Sheikh Zaid. Responsibilities include engaging with potential clients, understanding their furniture and styling needs, presenting suitable packages, and driving sales. Additional duties involve maintaining client relationships, staying informed about industry trends, and working collaboratively with internal teams to deliver tailored solutions. <br><br>Qualifications<br><br>Sales and Customer Engagement skills to effectively connect with clients and close sales.<br>Knowledge in Furniture Design and Homestyling to provide expert guidance to clients.<br>Communication and Relationship-Building skills to maintain strong customer relationships.<br>Problem-Solving and Collaboration skills to address client needs and work with cross-functional teams.<br>Previous experience in furniture or design industries is a plus.<br>must own a car.<br>The job requires the candidate to work for two months at the North Coast branch, then return to settle at the Sheikh Zayed branch.<br>Send your C. V. to 01009930977

<p>Manage the full recruitment life cycle (sourcing, screening, interviewing, and onboarding).</p><p>Mass-recruit frontline operational roles (Store Staff, Warehouse Personnel, and Blue-Collar positions) to meet rapid business expansion.</p><p>Coordinate closely with Area Managers and Branch Managers to align on hiring needs and candidate evaluations.</p><p>Build and maintain a strong talent pipeline using various channels (job boards, social media, and local networks).</p><p>Maintain accurate recruitment trackers and databases to ensure a smooth, time-efficient hiring process.</p>

<p>• Supervising new branch projects and maintenance activities<br>• Preparing and following up on project timelines and execution plans<br>• Coordinating with consultants, contractors, and internal departments<br>• Monitoring project quality and ensuring compliance with approved standards<br>• Reviewing engineering drawings and following up on modifications<br>• Following up on maintenance plans for branches and ensuring execution efficiency<br>• Monitoring project budgets, quotations, and cost control<br>• Preparing periodic reports on project progress and performance<br>• Ensuring projects are delivered according to approved timelines and quality standards</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><br> <div>Job Description</div> <br> <ul> <li>Bring in the daily materials pulled from the storage house to the kitchen.</li> <li>To support directly the Chef de Partie or Demi Chef in the daily operation and work.</li> <li> To take the full responsibilities of his section when his immediate supervisor is not there.</li> <li> To work according to the menu specifications (pictures or/and portions) set by Chef.</li> <li> To keep working area at all times in Hygienic conditions according to the rules set by the hotel.</li> <li>To communicate to his direct supervisor in all relevant &amp; important matters.</li> <li> To control food stock.</li> <li> To promote efficiency, confidence, courtesy and an extremely high standard of social skills.</li> <li>To generally promote and ensure good inter-departmental relations.</li> <li> To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.</li> <li> To demonstrate pride in the workplace and personal appearance at all times when</li> <li>representing the hotel thus identifying a high level of commitment.</li> <li> To adhere to Company and Hotel rules and regulations at all times.</li> <li> To report any equipment failures/problems to the Maintenance Department.</li> <li> To pass any maintenance requests to the Maintenance Department.</li> <li> To participate in any Training/Developments schemes as recommended by senior management.</li> <li> To assist the Duty Manager in any task outlined/detailed by him/her.</li> <li> To comply with any reasonable request made by management to the best of your ability.</li> <li> To ensure that the standards required by laws and by management are maintained at all times in the areas specified above.</li> </ul> <br> <div>Qualifications</div> <br> <p> </p> <ul> <li> Education: At least a primary school diploma.</li> <li> Experience: Can learn the job in 3 year and perform duties at expected level.</li> <li> Foreign Language: Not required.</li> <li> Courses and Seminars: Prior attendance in trainings in the related field.</li> <li> Computer Literacy: Not required.</li> <li> Skills: Has knowledge of and is capable of using the products, kitchen and equipment. Expected to use non-standard, specific tools and devices related to the job and that can be learned in a few months.</li> </ul> <br> <div><span >alent.</span></div></div></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are looking for enthusiastic young men and women to work in the sales team for a UAE-based company in our Cairo branch. Candidates should have the ability to achieve the required sales targets. Working hours are from 9 AM to 5 PM, with a fixed salary and commission based on performance.</p><p>The salary ranges from 6000 to 15000 EGP, depending on experience.</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Experience in the water filtration or sales field is preferred. Familiarity with CRM software is essential.</p></div>

BUILD YOUR NEXT CHAPTER WITH US.<br><br>We’re Hiring | English Instructors<br><br>???? October Branch<br>???? Working Hours: Afternoon Shifts<br><br>Join one of Egypt’s most reputable educational organizations and become part of an academic community committed to excellence, professional growth, and meaningful learning experiences.<br><br>The Profile We’re Looking For<br><br>• Excellent command of the English language<br>• Strong communication and presentation skills<br>• A confident, engaging, and professional personality<br>• Passion for teaching and learner development<br>• Ability to create an interactive and motivating classroom environment<br>• Previous English teaching experience is highly preferred<br>• A genuine commitment to academic excellence<br><br>You’ll have the opportunity to:<br><br>✨ Work within a professional and well-established educational environment<br>✨ Develop your teaching expertise through continuous learning<br>✨ Collaborate with a strong academic team<br>✨ Build a long-term career within a growing organization<br>✨ Make a measurable impact on your learners’ development<br><br>This is more than a teaching position.<br>It’s an opportunity to grow, inspire, and build your professional legacy in education.<br><br>If you are an ambitious English Instructor who is ready to take the next step in your career, we’d love to hear from you.<br><br>???? Apply now and join our academic team.<br><br>#WeAre Hiring #English Instructor #English Teacher #Teaching Careers #Education #October Jobs #Cairo Jobs #Academic Careers #Career Opportunity #Hiring

???? We’re Hiring – Fitness Trainer<br>???? Location: Zayed Branch???? Company: EMS Body Fit Egypt???? Employment Type: Full-Time (On-Site)<br>Role Description<br>EMS Body Fit Egypt is seeking a motivated and energetic Fitness Trainer to join our team in el sheikh zayed<br>The Fitness Trainer will be responsible for conducting EMS and fitness training sessions, including one-on-one coaching and small group workouts. The role involves assessing clients’ fitness levels, creating personalized training plans, monitoring progress, and ensuring a safe, effective, and enjoyable training experience.<br>The ideal candidate is passionate about fitness, health, and customer success, with the ability to motivate clients and build strong professional relationships.<br>Qualifications<br>* Experience in Fitness Training, Personal Training, or Group Exercise Instruction* Strong knowledge of exercise techniques and fitness principles* Excellent customer service and communication skills* Ability to motivate and engage clients to achieve their fitness goals* Relevant fitness certifications are highly preferred* Strong interpersonal and relationship-building skills* Energetic, professional, and passionate about health and wellness* Knowledge or experience in EMS (Electrical Muscle Stimulation) training is an advantage<br>Requirements<br>* Female & Males candidates* Ability to work on-site in Zayed* Professional appearance and positive attitude<br>Benefits<br>* Competitive salary and incentives* Professional training and career development opportunities* Accommodation provided for candidates relocating from other governorates<br>???? Interested candidates are invited to send their CV to apply.

Maddox Pharma Swiss is officially expanding into Egypt! We are thrilled to announce the Phase 1 (1st Wave Launch) of our premium Nutraceuticals & Vitamins line. <br>We are looking for a creative, dynamic, and strategic Product Manager to lead our product marketing strategy and build a solid foundation in the Egyptian market. <br>???? Location: Cairo / Giza <br>???? Company: Maddox Pharma Swiss (Egypt Branch) <br>???? Employment Type: Full-time <br>???? Key Responsibilities: Develop and execute strategic marketing plans for the Nutraceuticals & Vitamins portfolio. Conduct market research, competitor analyses, and identify high-growth opportunities. Design engaging promotional materials, sales tools, and scientific literature. Monitor sales performance, ROI, and optimize marketing budget allocation. <br>???? Requirements: Experience: 1 to 2 years of experience as a Product Manager / Brand Manager specifically in Food Supplements & Vitamins in Egypt. Education: Bachelor’s degree in Pharmacy, Veterinary Medicine, or Science (Biochemistry/Biology). Strong analytical, presentation, and strategic thinking abilities. Excellent command of written and spoken English. <br>???? What We Offer: Highly competitive salary package + attractive launch performance incentives. Clear career path and leadership growth opportunities in a fast-growing multinational. A supportive, professional, and collaborative work culture. Car allowance / benefits & comprehensive medical insurance. <br>???? How to Apply: If you are ready to drive our launch success, send your updated CV to: ???? Recruitment@maddoxswiss.com<br>⚠️ Subject Line: Product Manager - Cairo/Giza

About the job<br>Location: Sodic, Sixth of October (Hybrid: 4 days office / 1 day Work from Home)<br>About UsConnection Marketing Ventures is a fast-growing marketing communications agency in Egypt with a branch in the UAE, serving clients across KSA. Since 2018, we’ve specialized in Experiential Marketing, Sports Marketing, Branding, Event Management, and Social Media Management delivering standout campaigns for top brands in Telecom, Banking, Oil & Gas, Automotive, Hospitality, and Technology.<br>Role We’re looking for a creative Graphic Designer (3–5 years’ experience) to bring advertising campaigns to life. You’ll turn concepts into striking visuals across events, digital, and social media, making a tangible impact on our clients’ brand presence.<br>What You’ll Do· Develop creative concepts for advertising campaigns and branding initiatives.· Design 2D event visuals, roadshows, and building simulations.· Produce digital and social media content that captures attention.· Collaborate across teams to deliver high-quality work on time. What We’re Looking For· 3–5 years managing large campaigns in a BTL/advertising environment.· Proficiency in 2D event design, digital, and social media design.· Strong portfolio demonstrating creative campaigns and branding work.· Skilled in Adobe Creative Suite and visual storytelling. Why Join Us· Dynamic, collaborative environment with high-profile clients.· Opportunity to shape impactful campaigns and grow your career. Apply Now Send your resume to talent.acquisition@connectioneg.com with the subject line: Graphic Designer.

Provide excellent customer service through understanding the needs of the customers and matching it with the current available inventory for rent. Achieve and extend agreed-upon sales targets and outcomes within the schedule. Prepare the rental agreement while advising on and up-selling vehicles and optional extras to the customer according to their needs and manage vehicles status change on systems. Maintain accuracy of all financial transactions related to rental agreement and ensure that all assigned transactions are done successfully. Communicate via telephone and email to confirm the reservations and drop offs in an efficient manner. Follow up on the logistics of the vehicles and ensure that all required documents are handed to CSA, Fleet checker. Assist branch with returning and turnaround of vehicles as needed Perform other job duties as assigned to meet the business needs <br><br>Requirements<br><br>Bachelor's degree of any discipline. 1 - 3 Years of experience in customer service or sales Self-motivated and driven by targets with a proven track record in sales. Excellent customer service and problem-solving skills. Strong communication skills - including both verbal and written The ability to influence and negotiate with others. Commercial awareness Attention to detail and accuracy Ability to multitask Exceptional interpersonal and relationship building skills

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Landed Costing &amp; Inventory Accounting: Calculate the exact "Total Landed Cost" for every batch of electrical appliances imported from China. This includes factoring in factory purchase prices, ocean freight, customs duties, SABER clearance fees, and local transport to ensure accurate product margins. Accounts Payable (AP) Sourcing &amp; Freight: Manage vendor accounts for international suppliers and freight forwarders. Reconcile supplier invoices against purchase orders and receiving logs, and prepare payment schedules for corporate approval. Accounts Receivable (AR) &amp; B2B Billing: Issue accurate, professional invoices to KSA B2B project clients based on contract milestones and delivery notes. Track payment terms and flag overdue accounts for the KSA team to follow up on. Multi-Branch Financial Reconciliation: Perform daily and monthly reconciliations of bank accounts, petty cash, and credit card transactions for the Dammam showroom, the upcoming Jeddah showroom, and the central hub. ZATCA &amp; Tax Readiness: Assist in preparing the necessary transactional documentation, financial ledgers, and sales logs required for Saudi VAT compliance and ZATCA e-invoicing, ensuring everything is audit-ready for the KSA finance team.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor s degree in Commerce, Accounting, Finance, or a related field from a reputable university. Fresh graduates are welcomed. Fluency in English is a must.</p><p></p></section>

Company Description The Ark Animal Clinic, founded in 2013, is a leading veterinary practice with locations in Garden City, Cairo; Dahab, South Sinai; and Dubai, UAE. Committed to high standards, the clinic offers advanced veterinary services, combining modern technology with compassionate care to ensure optimal outcomes for pets. Beyond clinical services, The Ark actively participates in initiatives such as Trap-Neuter-Return (TNR) campaigns and community education to promote animal welfare. Employees enjoy opportunities for growth while making a meaningful impact on the lives of animals and their owners. Joining The Ark means becoming part of a team dedicated to delivering exceptional pet care guided by values of professionalism and integrity.<br>Role Description The Ark Animal Clinic is hiring a Senior Veterinarian for its Dahab branch with strong clinical and surgical skills, English proficiency, and willingness to relocate to Garden City if required. Key Responsibilities:• Perform clinical examinations and develop treatment plans• Independently manage surgical and medical cases• Mentor junior veterinarians• Maintain accurate patient records• Communicate effectively in English with clients and team• Support the development of medical SOPsQualifications:• Bachelor of veterinary medical science• 3–5 years clinical experience• Strong surgical and diagnostic skills• Excellent communication in English• Leadership and teamwork abilities To Apply: Send your CV to: Egypt.hr@theark.ae / ark.animalcare@gmail.com

Company Description SEIF Pharmacies has been serving communities across Egypt for over 45 years, focusing on accessible, trusted health and wellness support. The organization is committed to safe, reliable pharmaceutical services and strives to continuously improve by listening to the needs of the community. Team members work in an environment that values accountability, learning, and high-quality patient care. Applicants can expect a stable, mission-driven workplace that emphasizes professional ethics, service excellence, and long-term relationships with patients. Role Description This is a full-time, on-site Pharmacist role based in Cairo. The Pharmacist will dispense medications accurately, review prescriptions for appropriateness, and provide clear counseling to patients on dosage, side effects, and proper use. The role includes maintaining up-to-date patient medication records, monitoring for potential drug interactions, and advising on over-the-counter products when appropriate. The Pharmacist will support daily pharmacy operations by overseeing inventory, ensuring proper storage of medications, and complying with all regulatory and safety standards. Collaboration with pharmacy team members and other healthcare professionals is expected to ensure high-quality, efficient service for all patients. Qualifications Candidates should possess strong knowledge of pharmacology, prescription interpretation, and safe dispensing practices. Candidates should possess skills in patient counseling, clear communication, and providing education on medication use and side effects. Candidates should possess attention to detail, accuracy in documentation, and the ability to maintain organized patient records and inventory. Candidates should possess familiarity with pharmacy regulations, quality and safety standards, and ethical professional conduct. Candidates should possess problem-solving skills and the ability to work effectively in a fast-paced, customer-focused environment. Relevant academic qualifications, such as a degree in Pharmacy and valid professional licensure in Egypt, are required. Previous experience in a community or retail pharmacy setting is beneficial. Basic computer literacy and ability to work with pharmacy management systems are advantageous.<br>???? تعلن صيدليات سيف عن فتح باب التعيين للصيادلةفي إطار خطط التوسع وافتتاح فروع جديدة، تعلن صيدليات سيف عن توافر فرص عمل للصيادلة للانضمام إلى فريق عملها.<br>???? أماكن العملالرحاب، العبور، التجمع الخامس، السادس من أكتوبر، الشيخ زايد، شبرا الخيمة، حلوان، المعادي، المهندسين، وسط البلد، شارع بورسعيد (السيدة زينب)، شبرا مصر، الزمالك، مدينة نصر، مصر الجديدة، الشروق.<br>✨ المزاياتم تعديل قيمة أجر الساعة للصيادلة الحاصلين على كارنيه النقابة.عمولات وحوافز شهرية مجزية.تأمين اجتماعي، وتأمين طبي، وتأمين على الحياة.توفير سكن للمغتربين.برامج تدريب وتطوير مهني مستمرة.التوزيع على أقرب فرع لمحل السكن.???? طريقة التقديمبالحضور إلى مقر الإدارة:???? 11 شارع أحمد عمارة – مصر القديمة.???? مواعيد التقديم: من الساعة 11:00 صباحًا حتى 3:00 عصرًا، وذلك عدا الجمعة والسبت والاثنين.???? إرسال السيرة الذاتية (CV): careers@seifgroup.com???? للاستفسار:0120706688701226064935

Company Description SEIF Pharmacies has been supporting the health and wellness of communities across Egypt for over 45 years. The pharmacy network is dedicated to providing safe, reliable pharmaceutical care and accessible health services to people from all walks of life. Team members are encouraged to listen to customers, respond to their needs, and contribute to continuous improvement in service quality. SEIF Pharmacies values integrity, accountability, and learning from experience to better serve the community. The organization offers a stable, mission-driven environment for healthcare professionals who want to make a meaningful impact. Role Description This is a full-time, on-site Pharmacist role based in Cairo. The Pharmacist will dispense prescribed medications, verify prescriptions for accuracy, check for potential drug interactions, and provide clear counseling to customers on proper medication use, side effects, and storage. The role includes reviewing patient histories when applicable, advising on over-the-counter products, and supporting chronic disease management through education and guidance. The Pharmacist will ensure compliance with all regulatory and safety standards, maintain accurate records, and monitor inventory levels, including ordering and checking stock for expiry and quality. The role also involves collaborating with pharmacy team members, maintaining a clean and organized workspace, and supporting customer service initiatives to ensure a positive experience for every visitor. Qualifications Licensed Pharmacist with a Bachelor’s degree in Pharmacy (or higher) from an accredited institution; valid registration with relevant Egyptian authorities. Strong knowledge of pharmacology, prescription medications, drug interactions, and dosage calculations. Proficiency in patient counseling, including clear communication of medication instructions, side effects, and health advice. Experience with pharmacy management systems, prescription processing software, and basic computer skills (e.g., MS Office). Attention to detail and accuracy in dispensing, documentation, and record-keeping to ensure patient safety and regulatory compliance. Customer service skills, including empathy, active listening, and the ability to handle questions or concerns in a professional manner. Ability to work effectively in a fast-paced, on-site retail pharmacy environment, including evenings, weekends, or shifts as needed. Strong teamwork, collaboration, and problem-solving skills to support colleagues and maintain smooth pharmacy operations. Familiarity with inventory management, including stock rotation, expiry checks, ordering, and storage standards. Previous experience in community or retail pharmacy is preferred; fluency in Arabic and working proficiency in English is an advantage.<br>نظراً لتوسعنا وافتتاح فروع جديدة في<br>( الرحاب - العبور – التجمع الخامس – أكتوبر - الشيخ زايد – حلوان – المعادي – المهندسين - وسط البلد - وشارع بورسعيد السيدة زينب )<br>ومتاح فرص بفروع:<br>( شبرا مصر – الزمالك – الشروق )<br> تم تعديل سعر الساعة للصيادلة الحاصلين على كارنيه نقابة<br>المميزات:<br> عمولات وحوافز شهرية<br> تأمين اجتماعي وطبي وتأمين على الحياة<br> سكن للمغتربين<br> دورات تدريبية<br> التوزيع حسب أقرب فرع لسكنك<br>???? إرسال CV على: careers@seifgroup.com<br>???? 01207066887

- Investigate complaints thoroughly , gather relevant information and analyze<br><br>- Provide timely and accurate responses to customer inquiries and complaints.<br><br>- Handle and resolve all unstructured and complex complaints in an effective and timely manner for all RBG, SME customers<br><br>- To develop and maintain optimum level of service quality with external and internal customers by ensuring complaints resolution in reasonable TAT as per SLAs<br><br>- To perform in-depth investigation and true RCA (root-cause analysis) to get to the bottom of problems impacting customers<br><br>- To maintain courteous, proactive and resolution-oriented relationship with all interacting units/ departments of the bank in order to ensure complete resolution of customer complaints<br><br>- To visibly improve customer satisfaction scores and related survey results through complaint resolution<br><br>- Document all customer interactions, complaints, and resolutions accurately and comprehensively in the complaint management system (CRM) Ensure that customer interactions comply with regulatory requirements, confidentiality standards, and bank policies<br><br>- Coordinate and maintain a strong follow-up with internal departments, including Operations, Business, Compliance, and Risk, Technology and legal teams, to investigate and resolve complaints effectively.<br><br>- Work to exceed the service standards and indicators and be individually responsible for prompt reporting of the same on an ongoing basis.<br><br>- Contribute towards team building and create positive energy to boost team’s productivity.<br><br><br><br><br><br>Operating Environment, Framework and Boundaries, Working Relationships- Strict compliance to compliance, established work instructions, service standards and call handling procedures<br><br>- Cordial interaction with support units, customers, RBG, Ops on telephone and in person.<br><br>- Report suspicious transactions, system lapses to the supervisor / department manager.<br><br><br>Problem Solving<br>- Ensure effective coordination with RBG and facilitate departments to correctly comprehend, act in a timely manner towards problem resolution<br><br>- Complete knowledge of products, policies, procedure and back office processes is vital to structure seamless solution and appropriate, prompt & accurate response.<br><br>Decision Making Authority & Responsibility<br>- Provide the highest level of Customer Service in response to complaints and ensure excellent Customer Experience.<br><br>- Manage customer expectation through result oriented proactive actions and correct understanding of escalation hierarchy for swift resolutions.<br><br>- CRM maintenance at all times with correct capturing of records & comments<br><br>- Continuously update and manage knowledge database<br><br>- Timely escalations to supervisor to avoid and control reputational damage for Mashreq<br><br>- Maintain a professional image of MB throughout his/her interactions, written & oral, with customers –internal & external<br><br>- Authority to recommend financial waivers / reversals for customers justified by the investigation conducted for the respective customer complaint.<br><br>- Level 1 Authority as per Delegation Matrix for financial reversals, to recommend process reviews, system changes and modifications across all related functions to improve customer satisfactions.<br><br><br>Knowledge, Skills and Experience<br>- Should be proactive and customer focused without compromising the bank’s interest. Courteous and respectful in communication<br><br>- Understanding of complete Retail Banking, SME ,Neo products, processes and systems<br><br>- Previous experience in customer service, complaints handling is advantageous<br><br>- Excellent analytical skills to enable resolution of complex problems.<br><br>- Working knowledge of banking operating systems, Microsoft Word and Excel<br><br>- Excellent inter-personal and communication skills (English written and oral) – Arabic will be added advantage<br><br>- Ability to work independently as well as collaboratively in a team environment.<br><br>- Demonstrated professionalism, patience, and diplomacy in handling customer interactions.<br><br>- 1 – 2 years customer service experience in banking<br><br>- Graduate

<p><h4>Company description</h4> <p>With its stunning location at Sharm El Sheikh, Rixos Premium Seagate offers a luxurious retreat overlooking the shimmering Red Sea. The hotel offers an all-inclusive concept combining exceptional restaurants and bars, top-class entertainment venues that also provide a variety of dining experiences and superb wellness and sports facilities. Rixos Premium Seagate offers stylish rooms and suites with direct access to the private beach, and state-of-the-art conference and banquet venues.</p> <p>A beautiful beach, delicious food with top-quality service, restaurants with luxurious buffets, pools, Rixy Club exclusively for children, and live entertainment all await your ultimate holiday experience.</p> <p>Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El Sheikh, and 9 km from Sharm El Sheikh.</p> <h4>Job description</h4> <ul> <li>Charge each personnel with the appropriate model and sized uniform and spare uniform.</li> <li>Fill out a liability card and assign a number, stitch the number on the uniform, and store the uniforms.</li> <li>Collect dirty uniforms and towels from the personnel and replace with clean ones.</li> <li>Practice caution when using the machines and tools and ensure their maintenance.</li> <li>Wear a uniform, pay attention to personal hygiene and proper look.</li> <li>Control the uniforms sent from the laundry, sew and mend as needed.</li> <li>Separate any uniforms that can no longer be used.</li> <li>Record the names of any personnel that intentionally damage or lose his/her uniform and report the incident to the supervisor. Keep the uniform room tidy.</li> <li>Sew pillow covers etc. as requested by the management.</li> <li>Sew and mend items as requested by guests. Sew and mend hotel textiles and report any missing materials to the supervisor.</li> <li>To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).</li> <li>To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.</li> <li>To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.</li> <li>Carry out all responsibilities related to the quality management systems implemented at the facilities.</li> <li>Carry out all other duties assigned by managers and hotel management not specified in the job description.</li> </ul> <h4>Qualifications</h4> <ul> <li>Education: At least a primary school or vocational diploma.</li> <li>Experience: At least 2 years of experience in the related field.</li> <li>Foreign language: Not expected.</li> <li>Courses and training: Prior attendance in courses and seminars in the related field.</li> <li>Computer literacy: Not expected.</li> <li>Skills: Expected to use complex tools and devices related to the job. Expected to have sufficient knowledge and experience concerning the methods, techniques and work processes in the related field. Expected to perform jobs that require experience in the field, concern more than one unit/process, and are similar in nature. Is reliable, aware of personal hygiene, in good health to perform the job, can express him/herself well and communicate easily, is presentable, eager to learn and work in this area, has a sense of responsibility, is disciplined, respectful and friendly.</li> </ul></p><p></p>

<p><h4>Company description</h4> <p>With its stunning location at Sharm El Sheikh, Rixos Premium Seagate offers a luxurious retreat overlooking the shimmering Red Sea. The hotel offers an all-inclusive concept combining exceptional restaurants and bars, top-class entertainment venues that also provide a variety of dining experiences, and superb wellness and sports facilities. Rixos Premium Seagate offers stylish rooms and suites with direct access to the private beach, and state-of-the-art conference and banquet venues.</p> <p>A beautiful beach, delicious food with top-quality service, restaurants with luxurious buffets, pools, Rixy Club exclusively for children, and live entertainment all await your ultimate holiday experience.</p> <p>Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El-Sheikh, and 9 km from Sharm El-Sheikh.</p> <h4>Job description</h4> <p>Charge each personnel with the appropriate model and size uniform and spare uniform.<br> Fill out a liability card and assign a number, stitch the number on the uniform, and store the uniforms.<br> Collect dirty uniforms and towels from the personnel and replace them with clean ones.<br> Practice caution when using the machines and tools and ensure their maintenance.<br> Wear a uniform, pay attention to personal hygiene and proper appearance.<br> Control the uniforms sent from the laundry, sew and mend as needed.<br> Separate any uniforms that can no longer be used.<br> Record the names of any personnel that intentionally damage or lose his or her uniform and report the incident to the supervisor.<br> Keep the uniform room tidy.<br> Sew pillow covers, etc., as requested by the management.<br> Sew and mend items as requested by guests.<br> Sew and mend hotel textiles and report any missing materials to the supervisor.<br> Predict that all activities and purchased equipment and belongings may create disease for the environment.<br> Join all activities organized to protect biological diversity and share the responsibilities.<br> Share individual responsibilities to increase environmental knowledge and carry out necessary trainings.<br> Provide minimum consumption of currently used items and equipment (paper, printed materials, etc.).<br> Implement necessary warnings and departmental trainings to save energy inside the facility.<br> Carry on implementing decisions taken for saving energy.<br> Predict effects of environment and energy efficiency on purchased equipment.<br> Implement responsibilities to eliminate and collect waste properly, reduce environmental pollution, and minimize harmful effects on the environment.<br> Carry out all responsibilities related to the quality management systems implemented at the facilities.<br> Carry out all other duties assigned by managers and hotel management not specified in the job description.</p> <h4>Qualifications</h4> <ul> <li>Education: At least a primary school or vocational diploma.</li> <li>Experience: At least 2 years of experience in the related field.</li> <li>Foreign language: Not expected.</li> <li>Courses and training: Prior attendance in courses and seminars in the related field.</li> <li>Computer literacy: Not expected.</li> <li>Skills: Expected to use complex tools and devices related to the job. Expected to have sufficient knowledge and experience concerning the methods, techniques, and work processes in the related field. Expected to perform jobs that require experience in the field, concern more than one unit or process, and are similar in nature. Is reliable, aware of personal hygiene, in good health to perform the job, can express himself or herself well and communicate easily, is presentable, eager to learn and work in this area, has a sense of responsibility, is disciplined, respectful, and friendly.</li> </ul></p><p></p>