branch manager Jobs in Egypt
3676 Jobs Found
Delivery Hero SE
Egypt - Cairo
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Company Description<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>Job Description<br><p><strong>Role Summary</strong><br>
We’re looking for a Associate Demand Planner to join the team and focus on growing our own Grocery Store “tMart”, which is the region’s first cloud store concept offering 30-minute delivery of groceries at competitive prices. The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq!<br>
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<strong>What’s On Your Plate?</strong></p><br><ul><li>Supporting in creation of POs for replenishment and maintaining availability in the stores and warehouse, data management.</li><li>Creation of PO's based on the demand forecast in a timely manner set by the lead for maintaining availability in the stores, keeping track of receipt of POs.</li><li>Support in ensuring the correct inventory at the stores (No OOS or OVS) by analysing the current inventory status and updating the ordering parameters.</li><li>Daily monitoring of stock movement, running report of daily inventory adjustment.</li><li>Support to lead in Managing stock amounting to KD 1.5M while ensuring issuance of ~ 1,750 POs weekly for stores and DC.</li><li>Fresh products replenishment in coordination with Supplier & store supervisors.</li><li>Preparing the key reports such as availability, lost sales, stock cover and service levels reports.</li><li>Monitoring & Reporting - Close to Expiry Risk Management and mitigation, Overstock and slow moving stock planning.</li><li>Using various system tools to generate data and prepare purchase orders. IM, PO Tool, Tableau, Looker.</li><li>Coordinate with store supervisors and admins to ensure smooth workflow.</li></ul><br>Qualifications<br><p><strong>What Did We Order?</strong></p><br><ul><li>Past experience in FMCG in demand planning and replenishment in a must.</li><li>Data and detail oriented.</li><li>Excellent analytical and communication skills, and always hands-on with several tools.</li><li>Ability to interact/guide the senior-level executives and can manage the expectations of multiple stakeholders.</li><li>Tech Savvy.</li><li>Excel Skills.</li></ul><br><br> </div>
Egypt - Cairo
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<br>About the opportunity<br><p><strong>Role Summary</strong><br>
We’re looking for a Associate Demand Planner to join the team and focus on growing our own Grocery Store “tMart”, which is the region’s first cloud store concept offering 30-minute delivery of groceries at competitive prices. The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq!<br>
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<strong>What’s On Your Plate?</strong></p><br><br><ul><li>Supporting in creation of POs for replenishment and maintaining availability in the stores and warehouse, data management.</li><li>Creation of PO's based on the demand forecast in a timely manner set by the lead for maintaining availability in the stores, keeping track of receipt of POs.</li><li>Support in ensuring the correct inventory at the stores (No OOS or OVS) by analysing the current inventory status and updating the ordering parameters.</li><li>Daily monitoring of stock movement, running report of daily inventory adjustment.</li><li>Support to lead in Managing stock amounting to KD 1.5M while ensuring issuance of ~ 1,750 POs weekly for stores and DC.</li><li>Fresh products replenishment in coordination with Supplier & store supervisors.</li><li>Preparing the key reports such as availability, lost sales, stock cover and service levels reports.</li><li>Monitoring & Reporting - Close to Expiry Risk Management and mitigation, Overstock and slow moving stock planning.</li><li>Using various system tools to generate data and prepare purchase orders. IM, PO Tool, Tableau, Looker.</li><li>Coordinate with store supervisors and admins to ensure smooth workflow.</li></ul><br>What you need to be successful<br><p><strong>What Did We Order?</strong></p><br><br><ul><li>Past experience in FMCG in demand planning and replenishment in a must.</li><li>Data and detail oriented.</li><li>Excellent analytical and communication skills, and always hands-on with several tools.</li><li>Ability to interact/guide the senior-level executives and can manage the expectations of multiple stakeholders.</li><li>Tech Savvy.</li><li>Excel Skills.</li></ul><br>Who we are<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>
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Albostany for real estate
Egypt - Cairo
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<strong>About us :-</strong><br>
<span>Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience altogether to provide a one-stop-shop for delivery solutions. </span><br>
<span>We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system</span><br><br><p><b>Job Duties:- </b></p><br><ul><li>• Own hub-level ASR (Attempt Success Rate), DSR, and Delivery Promise across the assigned area;<br>set and deliver weekly targets.<br>• Monitor daily performance dashboards and lead root-cause analysis whenever a KPI slips.<br>• Manage COD delivery execution and reduce failed and fake delivery attempts.<br>• Plan courier capacity against volume and keep load per courier (OFD/courier) within a healthy,<br>sustainable range.<br>Balance the fleet mix (motorcycles vs. vehicles) to volume, geography, and parcel profile.<br>Backlog & Aging Control<br>• Keep forward backlog and parcel aging within SLA; coordinate overflow across hubs when<br>demand spikes.<br>• Drive down fake attempts, wrong-zoning, not-found, and lost/damaged parcels.<br>• Enforce exception-handling, scanning, and dispatch discipline across all hubs.<br>• Own cost-per-package for the area; manage courier contract rates and right-size structural<br>capacity.<br>• Lead, coach, and develop hub leads and supervisors; build a performance-driven culture.<br>• Partner with Mid-Mile, Tech, Fulfillment, Quality, and Commercial teams to resolve cross-<br>functional issues and protect merchant experience.<br>• Produce clear, data-driven weekly performance reviews for leadership<br></li></ul><br><p><b>Job Requirements:- </b></p><br><ul>
<li>Bachelor's degree in Business, Logistics, Engineering, or a related field.<br>• 4+ years in last-mile, logistics, or field operations, including 2+ years leading teams.<br>• Strong data literacy — confident with Excel, dashboards, and operational metrics.<br>• Proven fleet / courier management and capacity-planning experience.<br>• Strong problem-solving and root-cause analysis skills.<br>• Fluent Arabic; good written and spoken English.<br>• Based in Greater Cairo and able to travel across assigned hubs.</li>
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Egypt - Cairo
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<span>The Field Compliance Coordinator is responsible for supporting Saudi Aramco Upstream Drilling & Workover Operations by ensuring full compliance with Saudi Aramco HSE requirements, drilling standards, and regulatory obligations.<br> The role serves as the field HSE focal point for assigned rigs, promoting safe drilling operations through audits, inspections, incident investigations, risk management, and continuous improvement of safety performance.<br> Act as the Field HSE Advisor for assigned drilling and workover rigs, ensuring compliance with Saudi Aramco HSE Management System (SMS), General Instructions (GIs), and Upstream Drilling standards.<br> Conduct routine HSE audits, field inspections, and compliance assessments, issuing Non-Conformance Reports (NCRs) and tracking corrective actions to closure.<br> Lead and participate in incident investigations, root cause analysis, and implementation of preventive and corrective actions.<br> Support pre-commencement inspections for new drilling rigs and prepare rigs for Saudi Aramco RHSEI, Well Control, Loss Prevention Department (LPD), Corporate, and Environmental Protection Department (EPD) audits.<br> Facilitate hazard identification, risk assessments, emergency preparedness, contractor HSE compliance, and environmental protection initiatives.<br> Mentor rig foremen, supervisors, and Safety Officers to strengthen HSE leadership and improve field safety performance.<br> Conduct behavioral safety observations, participate in rig safety meetings, and promote a proactive safety culture across drilling operations.<br> Prepare HSE reports, compliance documentation, and performance metrics as required by Saudi Aramco management.<br> Qualifications & Experience.<br> Bachelor's degree in Engineering, Occupational Health & Safety, Environmental Science, Industrial Engineering, or a related discipline from a recognized university.<br> NEBOSH International General Certificate (IGC), IOSH Managing Safely, or equivalent internationally recognized HSE certification.<br> Minimum 10 years of HSE experience in the oil and gas industry, including at least 7 years supporting Saudi Aramco or major upstream drilling/workover operations.<br> Strong knowledge of Saudi Aramco Safety Management System (SMS), drilling HSE requirements, incident investigation, risk assessment, emergency response, and audit processes.<br> Demonstrated experience supporting Saudi Aramco drilling compliance audits, field inspections, and HSE performance improvement programs.<br> Excellent communication, leadership, report writing, and stakeholder coordination skills.<br></span> </div>
Egypt - Cairo
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Overview To ensure we produce high quality product for our customers that is complying with our standards. Responsibilities To carry out and record chemical and physical laboratory testing of products both work in progress and finished products by following the correct methods of analysis and work instructions. Ensure tests are carried out in a timely and accurate manner and all results documented and reported correctly following strict methodologies. Ensure any non-conformance of standard is reported correctly to laboratory leader/ quality teams/ production (as required), record corrective actions taken. Perform and record internal calibration check of the lab. Equipment and instruments as per the required intervals. Ensure retained/shelf life samples are stored effectively for traceability and testing as required. Participate in investigations into product issues, customer complaints. To ensure all reagents, tools and instruments are kept in the correct condition and report any issues in a timely manner. Constructing, maintaining and operating standard laboratory equipment, for example, titrators, pipetting machines, and pH meters. To carry out any other tasks relevant to the department as requested by department managers. Adhere to Good Laboratory Practice (GLP) within the lab, and Follow all the Lab. documented procedures and instructions regarding HACCP, ISO, Hygiene, and EHS. Following and ensuring strict safety procedures and safety checks. Carry out Drinking and Waste water analysis according to SOP. Bring any problems to the attention of Lab Supervisors and stuff, in addition to providing advices on quality issues. Perform sanitation & hygiene test procedures to ensure compliance to company standards & local authority standards. validation and verification of the test methods participate in food safety activities in the shift</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Qualifications Food Technology or Agricultural Education (science is preferred) Or any other qualification and has the necessary trainings. Good Communication Skill and English language Analytical Thinking Skills Accuracy & Attention to Details Internal & External Customer Focus Familiar with the requirements of the international and food safety standards.</p><p></p></section>
Egypt - Cairo
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<br>Company Description<br><br><p>"Why work for Accor?</p><br><p>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/<br>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"</p><br><br>Job Description<br><br><ol><li><ol><li>Responsible receive guests in any outlet and escort them to tables by standard way.</li><li> Assigned to work in bars or restaurant</li><li> Inform customers about order alternatives and encourage the sales of targeted services.</li><li>Deliver maximum service in each unit, keeping in line with service rules.</li><li>Maintain and any personal belongings of customers those have been left in the workstation and hand such belongings over to her supervisors.</li><li>Comply with the departmental instructions and procedures published by the F&B Department.</li><li>Carry out duties according to the practices and operational standards identified by the Food and Beverage Manager.</li><li>Comply with operational rules.</li><li>Plan working hours as deemed appropriate by the Food and Beverage Manager. Act according to the weekly work schedule and working hours.</li><li>Attend the orientation training.</li><li>Undergo two performance assessments each year.</li><li>Strive to achieve 100% customer satisfaction.</li><li>To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).</li><li>To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.</li><li>To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.</li><li>Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.</li></ol></li></ol><ul><li>Carry out all other duties assigned by managers and hotel management not specified in the job description</li></ul><br>Qualifications<br><br><ul><li>Minimum 3-5 years of experience as a Hostess or in a similar front-of-house hospitality role</li><li>Proven supervisory or lead experience with the ability to train and motivate team members</li><li>Exceptional communication and interpersonal skills with a customer-focused mindset</li><li>Strong organizational and multitasking abilities in a fast-paced environment</li><li>Proficiency with POS systems and reservation management software</li><li>Excellent problem-solving and conflict resolution skills</li><li>Professional demeanor with a friendly and empathetic approach to guest interactions</li><li>High school diploma or equivalent</li><li>Fluency in English; multilingual abilities (Arabic, French, or other languages) are highly desirable</li><li>Knowledge of hospitality industry standards and best practices</li><li>Ability to work flexible hours, including evenings, weekends, and holidays as required</li></ul> </div>
Egypt - Cairo
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<p><strong>1. JOB DETAILS:</strong></p><br><p>Position Title: Senior Finance Consultant</p><br><p>Grade: </p><br><p>Reports to: ERP Manager</p><br><p>Business Line/ Department: Solutions/IT</p><br><p><strong>2. JOB DIMENSIONS:</strong></p><br><p>Number of Staff Supervised (Direct Reports): As per approved OS</p><br><p>Financial Responsibility: </p><br><p><strong>3. JOB PURPOSE: </strong></p><br><p> The Job Holder is Responsible to Provides expert functional consulting for D365 Finance & Operations Finance modules at Almanea, leading configuration, implementation, and support of Financial Management, Accounts Payable/Receivable, Fixed Assets, Budgeting, and Financial Reporting capabilities.</p><br><p><strong>4. Job Deliverables - Accountability</strong></p><br><p>Description</p><br><p> Deliverables</p><br><p> Finance business requirements & process analysis (GL, AP, AR, Fixed Assets, Tax)</p><br><p> Functional design documents (FDDs) & ERP configuration specifications</p><br><p> Fit-Gap analysis reports (standard ERP vs customization)</p><br><p> Data migration & financial data validation reports (balances, transactions)</p><br><p> UAT testing results & business sign-off documentation</p><br><p><strong>5. Know How (applying of knowledge & skills in job tasks)</strong></p><br><p><strong>Description</strong></p><br><p> ………. Duties</p><br><p>Finance Module Expertise</p><br><p> Lead configuration and implementation of D365 F&O Financial Management modules.</p><br><p> Provide expert guidance on chart of accounts design, financial dimensions, and reporting structures.</p><br><p> Manage period-end and year-end close processes in D365 Finance.</p><br><p> Business Requirements & Design</p><br><p> Conduct requirements workshops with Almanea Finance teams.</p><br><p> Produce functional specifications and configuration guides for Finance modules.</p><br><p> Lead UAT and end-user training for Finance workstreams.</p><br><p> Ongoing Support & Optimisation</p><br><p> Provide L2/L3 support for Finance module issues.</p><br><p> Identify and implement Finance process improvements and system optimization.</p><br><p> Keep current with D365 Finance feature updates and assess impact for Almanea.</p><br><p>Note: The principal accountabilities listed above are an illustrative list and not an exhaustive list. Additional responsibilities may be added from time to time depending on organizational requirements.</p><br> </div>
Confidential
Egypt - Cairo
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>To lead teams to meet and exceed business objectives ensuring the consistent achievement of all financial and operational KPI s across the Client. . Direct involvement in the recruitment, selection induction and ongoing skills development for all direct reports, ensuring we attract and retain the best talent. Line management responsibility for Client Operations Managers. Ensure CLOE metrics are consistently achieved and appropriate actions taken to address any shortfall. Undertake formal quarterly performance reviews and 1:1 meetings with direct reports against KPI s. Apply a process of continuous review and proactive management of absenteeism and attrition across all Teams taking appropriate action where necessary. Management of any campaign migration or new business implementation for the Client.</p><p>Apply process for tracking of client satisfaction and complaints in terms of response and resolution. Ensure process audits are completed quarterly for each customer related transaction and improvement plans agreed. Preparing, analyzing and presenting data to the client as part of monthly performance reviews. Ensure forecasts and work schedules are accurately completed using relevant client information and scheduling tool. Ensure integrity and accuracy of financial reporting and analysis on client level Ensure budgeted revenue and EBITDA is achieved, by ensuring client is invoiced for all billed hours . Ensure team members are recruited on time and with appropriate skills, and aligned with client forecast, ensuring absenteeism and attrition are managed to maximize EBITDA contribution.</p><p>To ensure actions from Employee Satisfaction survey are implemented and continuously reviewed. Overall accountability for training, development and mentoring of direct reports to provide opportunities for skills expansion and career development. Facilitate a culture of open and honest 2 way communication ensuring key messages are cascaded. Manage client relationship at an operational level in terms of coordinating information and data requests and delivery of these within agreed timescales and to required quality. Co-ordination of responses to any client change control requests. Ensure call monitoring is undertaken in line with CLOE and reported monthly across representative sample of all transaction types and appropriate action taken to correct any shortfall. Ensure client satisfaction surveys are undertaken and action plans implemented and reviewed. Management of any client escalations relating to the Operational team s performance.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Requirements: English Proficiency of C1, with a second language being a plus. 7 - 10 years of experience in the call center industry. Proven 3 -year experience as an operations Manager or equivalent title is a must US Account Experience Strong background in handling U.S.-based clients, understanding cultural nuances, SLAs, and compliance requirements is a MUST Multi-Team Management Experience managing multiple teams and operations managers (overseeing at least 300 to 500 FTEs). P&L and Financial Acumen Proven track record of managing budgets, revenue, and operational costs to maximize profitability. Client & Stakeholder Management Experience in client negotiations, QBRs, and strategic partnerships . Six Sigma (Green Belt or Black Belt) Lean Management Outliers Management Certification PMP (Project Management Professional) COPC Certification</p><p></p></section>
Adidas Group
Egypt - Cairo
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<strong><span>Specialist Brand Communications Lifestyle & Hype </span></strong>
<br> </span><p><strong><span>Area</span></strong><span>: Emerging Markets</span></p><br>
<p><strong><span>Department</span></strong><span>: Marketing</span></p><br>
<p><strong><span>Direct Reporting Line</span></strong><span>: Brand Comms Manager Lifestyle EMC</span></p><br> <p><strong><span>Subsidiary/territory</span></strong><span>: <strong>EM </strong></span></p><br>
<p><strong><span>Grade P1</span></strong></p><br>
<p><strong><span>Location:</span></strong><span> Cairo, Egypt</span></p><br>
<p><strong><span>Number of Personnel Managed -Direct</span></strong><span>: 0</span></p><br> <p><strong><span>Purpose & Overall Relevance for the Organization</span></strong></p><br> <ul>
<li><span>Manage the execution of the Global and Emerging Market Central Brand Strategy for THE SPORTSWEAR CATEGORY </span></li>
<li><span>Implement and execute Sportswear Category Brand Activations (incl. Influencer Marketing) along the defined brand calendar.</span></li>
<li><span>Embody the brand ethos and understand the Originals audience with intimacy.</span></li>
</ul> <p><strong><span>Key Responsibilities: </span></strong></p><br>
<ul>
<li><span>Drive the execution of the Sportswear Calendar and drive local market initiatives where relevant to drive sales. </span></li>
<li><span>Manage assigned MWB (Marketing Working Budget) in alignment with the direct reporting </span></li>
<li><span>Pre- and post ROI analysis of all assigned MWB spending – max the return on all MWB investments</span></li>
<li><span>Manage sportswear briefs including budget allocation, contracts, relationships and activation executions.</span></li>
<li><span>Ensure a world-class campaign execution by focusing on inclusivity, sustainability & culture credibility.</span></li>
<li><span>Negotiate and track quotations with Agencies/vendors by setting clear objectives and expectations.</span></li>
</ul>
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<li><span>Drive EMC Brand KPIs and monitor Brand Health via tracking studies.</span></li>
<li><span>Work closely with Product, Social & Newsroom, Sports Marketing, Brand Activation and Retail and Digital teams </span><span>on each activation to ensure clarity among the team and delivery all KPIs required</span></li>
<li><span>Conduct ongoing and thorough competitive market tracking analysis</span></li>
<li><span>Responsibility to drive the Go to market milestones for the sell ins – presentations / order placements for seeding </span></li>
</ul> <p><strong><span>KPI’s</span></strong><strong><span>:</span></strong></p><br>
<ul>
<li><span>Share of Search</span></li>
<li><span>Market Share</span></li>
<li><span>Market Sales vs Plan</span></li>
<li><span>Market Direct Brand Contribution vs Plan</span></li>
<li><span>Direct to Consumer traffic and conversion</span></li>
</ul> <p><strong><span>Key Relationships: </span></strong></p><br>
<ul>
<li><span>Brand Activation hub and market</span></li>
<li><span>EM Central BU </span></li>
<li><span>EMC CTC TEAMS</span></li>
<li><span>EMC Wholesale, Retail and Digital teams</span></li>
<li><span>External Agencies</span></li>
</ul> <p><strong><span>Knowledge, Skills and Abilities</span></strong><span>: </span></p><br> <ul>
<li><span>Experience in working on the full marketing mix (advertising, events, sponsorship, retail, Ecom) with a major brand or retailer (Fashion industry or FMCG candidates preferred)</span></li>
<li><span>Marketing budget management</span></li>
<li><span>Advanced user of MS Office suite of products</span></li>
</ul>
<p><span>Strong inter-personal/inter-departmental relationship skills</span></p><br> <p><strong><span>Requisite Education and Experience / Minimum Qualifications: </span></strong></p><br> <ul>
<li><span>University degree in Business or Marketing with a minimum of 2-4 years equivalent professional experience.</span></li>
<li><span>Previous experience in a Matrix organization with Global and Local exposure.</span></li>
<li><span>Fluent in English, Arabic </span></li>
</ul> <p><strong><span>Signed by (name, signature): __________________ __________________</span></strong></p><br> <p><strong><span>Received by (</span></strong><strong><span>n</span></strong><strong><span>ame, signature): __________________ __________________</span></strong></p><br> <p><strong><span>Effective (date): ____________________________________</span></strong></p><br> </div>
Egypt - Cairo
Hardware and Software Management:<br><br>• Maintain and support all company hardware, including PCs, printers, mobiles, and tablets.<br><br>• Ensure that all necessary software is installed, updated, and functioning correctly.<br><br>• Install new hardware and software, and provide training to employees on their use.<br><br>• Oversee the installation of hardware at new sites or branches, ensuring adherence to approved plans and installation guides.<br><br>• Manage the purchasing of IT hardware and related needs.<br><br>Operational Duties:<br><br>• Execute daily operations assignments as per IT department needs.<br><br>• Follow established IT procedures to enhance efficiency, streamline workflows, and improve customer satisfaction.<br><br>• Implement and maintain IT protection measures, including encryption, secure data storage, and antivirus/malware solutions.<br><br>• Suggest potential upgrades and improvements within the IT department.<br><br>• Open, track, and close IT tickets, and communicate status and resolutions with supervisors.<br><br>Network and Security Maintenance:<br><br>• Regularly maintain the network infrastructure to meet ongoing demands.<br><br>• Assist in managing firewalls and VPNs to ensure security and effective communication across branches.<br><br>• Support the administration of surveillance camera networks, ensuring they are operational and in optimal condition daily.<br><br>• Assist with the installation and maintenance of access control systems, coordinating with HR to resolve attendance issues.<br><br><br><br>Requirements<br><br>• Get the appropriate qualification - Bachelor of Computer<br>• Proficiency in computer programs and the Internet and Office and Oracle.<br>• Courses (MCSE, CCNA, CCNP, Office, ICDL, AIX, CEH, Cyber Security)<br>• Computer hardware and software systems and programs<br>• Computer networks, network administration and network installation<br>• Computer troubleshooting<br>• Computer viruses and security<br>• E-mail and internet programs<br>• an understanding of the northern economic, cultural and political environment<br><br><br>Benefits<br><br>Why Join SMG?<br><br>Legacy, Leadership & Vision <br><br><br> Join a pioneering organization with over five decades of excellence in Egypt’s automotive sector. SMG is the sole importer of Porsche, Scania, and Harley-Davidson, a trusted partner to the main Aftermarket Spare Parts Wholesale and Retail, and the most reliable and business partners of automotive garage tools and equipment. <br> Be part of a forward-thinking company with a diversified investment portfolio and a strong vision for sustainable mobility, innovation, and market leadership. <br> <br>Meaningful & Impactful Work <br><br><br> Contribute to a company that isn’t just selling cars, but shaping the future of road safety, customer experience, and automotive service standards in Egypt. <br> From premium vehicle brands to aftermarket solutions and industrial tools, your work will have an impact across multiple industries and thousands of customers. <br> <br>Growth & Development <br><br><br> SMG empowers its employees with a culture of continuous learning, internal mobility, and career progression. With full support for both internal and external training, you’ll gain access to tools and knowledge that help you thrive as a leader. <br> Whether you’re optimizing operations or leading financial strategy, your contribution will drive real results. People-First Culture <br> Work in an inclusive, collaborative environment that values expertise, transparency, and trust. At SMG, we encourage open communication across all levels—including 24/7 access to HR support—because we believe that progress begins with honest conversation. <br> <br>Competitive Rewards & Benefits <br><br><br>Enjoy a comprehensive compensation package designed to support you and your family, including: <br> Medical, social, and life insurance <br> Pension plan <br> Annual salary review and profit-sharing program <br> Exclusive discounts on service, spare parts, and branded items <br> Fully paid training program
Egypt - Cairo
<h2 class="h5">Job description</h2>
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<br>Company Description<br><br><p>"Why work for Accor?</p><br><p>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/<br>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"</p><br><br>Job Description<br><br><ul><li>Responsible for specific stations in the restaurants or bars, delivers food and beverage services to customers, possesses the related knowledge, and always present at his/her station.</li><li>Assigned to work in the restaurant or bars.</li><li>Prepare the restaurants and bars, taking into account the service flow in these areas.</li><li>Take and serve orders from customers.</li><li>Inform customers about order alternatives and encourage the sales of targeted services.</li><li>Deliver maximum service in each unit, keeping in line with service rules.</li><li>Prepare the service plates needed throughout service, collect the empty plates, and instruct the Bus Boys and interns.</li><li>Maintain and any personal belongings of customers that have been left in the workstation and hand such belongings over to his/her supervisors.</li><li>Comply with the departmental instructions and procedures published by the F&B Department.</li><li>Carry out duties according to the practices and operational standards identified by the Food and Beverage Manager.</li><li>Comply with operational rules.</li><li>Plan working hours as deemed appropriate by the Food and Beverage Manager. Act according to the weekly work schedule and working hours.</li><li>Attend the orientation training.</li><li>Undergo two performance assessments each year.</li><li>Strive to achieve 100% customer satisfaction.</li><li>To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).</li><li>To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.</li><li>To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.</li><li>Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.</li><li>Carry out all other duties assigned by managers and hotel management not specified in the job description.</li></ul><br>Qualifications<br><br><ul><li><strong>Education:</strong> At least a primary school diploma.</li><li><strong>Experience: </strong>Can learn the job in 3 year and perform duties at expected level.</li><li><strong>Foreign Language:</strong> Not required.</li><li><strong>Courses and Seminars:</strong> Prior attendance in trainings in the related field.</li><li><strong>Computer Literacy: </strong>Not required.</li><li><strong>Skills:</strong> Has knowledge of and is capable of using the products, kitchen and equipment. Expected to use non-standard, specific tools and devices related to the job and that can be learned in a few months.</li></ul><br>Additional Information<br><br><p>Your team and working environment:<br>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture<br>Note: Customization may be included for any specific local or legislative requirements, such as work permits<br>Our commitment to Diversity & Inclusion:<br>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><br> </div>
Egypt - Cairo
<strong>Company Description</strong> FlairsTech is an international, technology-driven Managed Services Provider built on innovation, talent, and excellence. With over 1,000 team members across five offices, the company supports more than 100 global partners in software development, analytics, digital solutions, business operations, and customer experience services. FlairsTech collaborates closely with clients in North America, Europe, the Middle East, and Africa, acting as an extension of their internal teams to improve processes and productivity. The organization places strong emphasis on its people, fostering a culture of partnership, continuous improvement, and professional growth. Working at FlairsTech offers exposure to diverse projects, international customers, and a supportive environment focused on long-term success.<br><strong>Role Description</strong> This is a full-time, on-site role for Night shift Customer Service Agents (C1 English), based in Qesm El Maadi. The role involves responding to customer inquiries through phone, email, and chat, providing accurate information, and resolving issues in a timely and professional manner. Agents will handle customer complaints, troubleshoot basic problems, and ensure each interaction leads to a positive customer experience and high satisfaction levels. Daily tasks include documenting cases, updating customer records, following defined workflows and service level agreements, and escalating complex issues when necessary. The role also requires collaborating with team members and supervisors, participating in training and coaching, and maintaining consistent performance during night shifts.<br><strong>Qualifications<br></strong> <ul><li>Candidates should possess strong skills in Customer Service and Customer Support to handle inquiries and resolve issues effectively.</li><li>Candidates should possess skills related to Customer Experience and Customer Satisfaction to ensure positive interactions and build long-term trust.</li><li>Candidates should be capable Customer Service Representatives, able to manage high-volume communication and maintain professional conduct.</li><li>C1 level proficiency in English (spoken and written), with clear communication and active listening skills.</li><li>Previous experience in a contact center or customer-facing role, preferably in night shifts or 24/7 operations.</li><li>Ability to work on-site in Qesm El Maadi, adhere to rotating schedules, and maintain reliability and punctuality.</li><li>Strong problem-solving abilities, attention to detail, and comfort using CRM systems and basic computer applications.</li><li>High school diploma or equivalent; a university degree in any field is an advantage.</li></ul>
Egypt - Cairo
Company Description Raya CX is a next-generation business process outsourcing and customer experience management provider serving clients across diverse industries. Since 2001, Raya CX has been a preferred partner for customer service, technical support, and global services for Fortune 1000 companies in North America, Europe, the Middle East, and Africa. The company delivers its services from competitive, highly skilled labor markets to ensure consistent quality and performance. Raya CX offers integrated outsourcing solutions supported by advanced technology, robust strategies, and a strong focus on continuous improvement and innovation. Team members join a dynamic environment that values professional growth, efficiency, and customer satisfaction.<br>Role Description The English (B2–C1) Customer Support role is a full-time, on-site position based in Qesm 1st 6 October. This role involves handling customer inquiries in English via phone, email, and chat, providing accurate information, and resolving issues in a timely and professional manner. The Customer Support team member will document interactions, follow established procedures, and escalate complex cases when needed. Daily tasks include maintaining high-quality service standards, meeting performance targets, and collaborating with colleagues and supervisors to improve processes and customer satisfaction. The role also requires adapting communication style to different customers, following company guidelines, and participating in regular coaching or training sessions.<br>Qualifications<br> Strong English communication skills at B2–C1 level, including clear spoken and written communication. Customer Service experience with a focus on handling inquiries, problem-solving, and maintaining a positive customer experience. Ability to use English Teaching or Training skills to support peer learning, share best practices, and contribute to team development. Basic Translation skills to clarify information or bridge language gaps when needed. Comfort with using computers, CRM systems, and standard office software in a fast-paced environment. Strong listening skills, empathy, patience, and a customer-centric mindset. Ability to work on-site in Qesm 1st 6 October on a full-time schedule, including potential shifts or weekends as required. Previous experience in call centers or BPO environments is an advantage. Completion of secondary education; post-secondary studies in languages, communication, or related fields are a plus.
Egypt - Cairo
We are looking for a highly experienced and dynamic Operations Director to lead and oversee our operational and production activities across Cairo, Qena, and other governorates where the organization operates.<br>The successful candidate will provide strategic and hands-on leadership across multiple sites, ensuring operational excellence, productivity, quality, efficiency, accountability, and alignment with our development mission and strategic objectives.<br>Responsibilities• Lead and develop the organization’s overall operations strategy.• Oversee multiple production and operational sites across different governorates.• Lead production managers, site managers, supervisors, and operational teams.• Develop operational plans, production plans, KPIs, and performance targets.• Monitor productivity, quality, efficiency, costs, and resource utilization.• Drive process improvement and operational efficiency.• Build high-performing teams and develop second-line leadership.• Ensure effective coordination with HR, Finance, Procurement, Sales & Marketing, M&E, and Program teams.• Manage operational risks, quality, health & safety, security, and maintenance standards.• Conduct regular field visits and provide senior management with operational reports and recommendations.• Lead operational change and continuous improvement initiatives.<br>Qualification:-Minimum 10 years of relevant professional experience.• Significant experience in senior operations or production leadership.• Proven experience managing multi-site operations and geographically dispersed teams.• Strong background in development work, NGOs, social enterprises, manufacturing, handicrafts, community development, or similar sectors is highly preferred.• Bachelor’s degree in Business Administration, Management, Operations Management, Engineering, Development Studies, or a related field.• Strong experience in operational planning, KPI management, budgeting, performance management, and process improvement.• Excellent leadership, decision-making, problem-solving, negotiation, and conflict-management skills.• Strong executive presence and leadership maturity.• Ability to lead, motivate, develop, and hold teams accountable.• Willingness and ability to travel frequently between Cairo, Qena, and other operational locations.<br> WHAT WE ARE LOOKING FORA strategic yet hands-on leader who can translate organizational strategy into effective operational execution, strengthen local leadership, solve operational challenges, and build a culture of performance, accountability, teamwork, and continuous improvement.<br>???? Location: Cairo, Qena & other operational locations across Egypt✈️ Frequent travel is required.
Egypt - Cairo
Company Description Raya CX is a next-generation BPO and customer experience management provider serving clients in diverse industries. Since 2001, the company has been a trusted partner for customer service, technical support, and global services for Fortune 1000 organizations in North America, Europe, the Middle East, and Africa. Raya CX operates from highly competitive and skilled labor markets, offering integrated outsourcing solutions tailored to client needs. Its services are supported by advanced technology, strong operational strategies, and a focus on continuous improvement and innovation. Team members work in a dynamic, performance-driven environment with opportunities to grow their skills and careers.<br>Role Description The Chat & Email – English (B2–C1) role is a full-time, on-site position based in Qesm 1st 6 October. The role involves handling customer inquiries and requests via chat and email, ensuring clear, accurate, and timely responses in English. Daily tasks include resolving issues, providing product or service information, escalating complex cases when needed, and maintaining detailed records of interactions. Team members are expected to follow company guidelines, meet performance targets, and contribute to a positive customer experience. The role also requires collaboration with colleagues and supervisors to share feedback, improve processes, and support overall service quality.<br>Qualifications<br> Candidates should possess strong English communication skills (written and reading) at B2–C1 level. Candidates should possess customer service and client support skills to handle inquiries professionally and efficiently. Candidates should possess training or coaching capabilities to support knowledge sharing and personal skill development. Candidates should possess translation or language adaptation skills to ensure clarity and accuracy when needed. Strong typing speed and accuracy, with attention to detail in written responses. Ability to work on-site in Qesm 1st 6 October and maintain reliable attendance in a full-time schedule. Comfort with using CRM systems, ticketing tools, and standard office software. Previous experience in contact centers, BPO, or customer support roles is an advantage. High level of professionalism, empathy, and problem-solving ability when dealing with diverse customers.
Egypt - Cairo
Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization specializes in delivering high value, customized outsourcing solutions that help partners focus on their core business while better serving their own customers. ETISAL International emphasizes cultural understanding, global coverage, and industry best practices to tailor services to diverse markets. The company is committed to transparency, flexibility, integrity, and a strong appreciation of human capital, supported by advanced technologies and continuous improvement of management and operational standards. Role Description The Customer Support Agent / Dubai Backoffice Account is a full-time, on-site role based in Cairo, Egypt. In this position, the agent will handle customer inquiries and requests for the Dubai account, provide accurate information, and resolve issues through phone, email, or chat in alignment with service level agreements. The role includes documenting interactions, updating customer records, and following established procedures to ensure consistent, high-quality service. The agent will collaborate with team members and supervisors, escalate complex cases when needed, and contribute to continuous improvement of processes and customer satisfaction. Adherence to company policies, punctuality, and professional conduct are essential aspects of the daily work. Qualifications Strong customer service and communication skills, with the ability to interact clearly and professionally with diverse customers. Proficiency in using computers, CRM systems, and office software to manage customer accounts and backoffice tasks. Ability to follow structured processes, multitask, and manage time effectively in a fast-paced contact center environment. Problem-solving skills, attention to detail, and a focus on accuracy in data entry and documentation. Fluency in English; Arabic language skills and familiarity with Gulf region customers, especially Dubai, are an advantage. Prior experience in BPO, call centers, or customer support roles is preferred but not mandatory. High school diploma or equivalent; post-secondary education in business, communications, or related fields is beneficial. Willingness to work on-site in Cairo, Egypt, on rotational shifts, including evenings, weekends, or holidays as required.
Egypt - Cairo
Company Description Alorica is a global customer experience (CX) provider that partners with brands to design and deliver interactions that build long-term customer loyalty. As a full-service CX company, Alorica combines proven performance, specialized industry knowledge, and advanced technology to drive impactful results. The organization is known for pioneering new approaches to customer experience, grounded in integrity, authenticity, and strong client relationships. With approximately 100,000 professionals in 17 countries, Alorica supports over 250 brands in more than 75 languages. Team members join a culture that values curiosity, creativity, connection, and commitment to excellence.<br>Role Description This full-time Airline Customer Care role is an on-site position based in Qesm El Sheikh Zaid. The role involves handling inbound and outbound customer inquiries related to airline services, including reservations, ticket changes, check-in assistance, and travel information. Team members will support customers in B2-level English, ensuring clear communication, empathy, and accurate resolution of issues. Daily tasks include managing customer complaints, processing service requests, upselling or cross-selling relevant services where appropriate, and documenting interactions in accordance with company policies. The role also requires adherence to aviation and airline procedures, meeting performance targets, and collaborating with colleagues and supervisors to improve customer experience.<br>Qualifications<br> <br>Strong Communication skills, including B2-level proficiency in English and clear, professional verbal and written interaction. Customer Service capabilities, with a focus on empathy, problem-solving, and handling inquiries, complaints, and requests efficiently. Airlines and Aviation knowledge, including common airline procedures, travel requirements, and familiarity with reservation or ticketing systems. Sales skills, such as identifying customer needs, offering relevant services or upgrades, and supporting revenue-generating initiatives. Bachelor’s degree or equivalent education level, preferably in a relevant field (e.g., Business, Tourism, Communication). Ability to work on-site in Qesm El Sheikh Zaid, handle shift work as required, and maintain reliability and punctuality. Proficiency in basic computer applications, CRM tools, and fast, accurate data entry. Demonstrated resilience, attention to detail, and commitment to maintaining high quality and compliance standards.
Egypt - Cairo
Company Description Leo Trading Agency is a limited liability company specializing in trading services and operating a franchise business model. The company has been a Vodafone partner since July 2012 and owns and operates 31 Vodafone Express stores across Egypt. In addition to retail operations, Leo Trading Agency is involved in import and export activities and provides outsourcing recruitment services. The organization offers opportunities to work within a dynamic, customer-focused environment with exposure to international business practices. Team members benefit from a structured corporate setting with clear processes and performance standards.<br>Role Description This is a full-time, on-site C1 English Speakers Customer Service Representative role based in Qesm El Maadi. The CSR will handle inbound and outbound customer interactions, respond to inquiries, resolve issues, and provide accurate information about products and services in clear, fluent English. Daily responsibilities include documenting customer interactions, updating account information, following established procedures, and meeting quality and productivity targets. The role involves rotational overnight shifts, requiring flexibility to work late hours, weekends, and holidays as needed. CSR team members collaborate with colleagues and supervisors to escalate complex issues and ensure a consistent, positive customer experience.<br>Qualifications<br> Strong communication skills in English at C1 level, with clear speaking, active listening, and professional writing abilities. Customer service skills, including problem-solving, conflict resolution, and empathy when dealing with diverse customer needs. Basic computer and technical skills, such as typing proficiency, using CRM or call center systems, and navigating online tools. Organizational and time-management skills, including the ability to handle multiple tasks, follow procedures, and meet performance targets. Ability to work rotational overnight shifts, maintain reliability in attendance, and perform effectively under pressure. Previous experience in customer service, call centers, or retail environments is preferred but not mandatory. High school diploma or equivalent; additional education in business, communications, or related fields is an advantage. Professional attitude, willingness to learn, and commitment to delivering respectful, non-discriminatory service to all customers.
Egypt - Cairo
Americana Restaurants is a leading restaurant operator and food & beverage platform in the MENA region. With a legacy that dates back to 1964, we’ve grown to represent and manage some of the world’s most beloved restaurant brands—including KFC, Pizza Hut, Hardee’s, Krispy Kreme, and many more—across over 12 countries. Our commitment to operational excellence, innovation, and customer satisfaction continues to drive our growth and success in the region. As we expand, we're looking for passionate professionals who thrive in fast-paced, dynamic environments. If you're driven by purpose and motivated to make an impact, we'd love to have you on our team<br>Key Responsibilities Manage and coordinate all maintenance and facility management activities across outlets in the assigned area (Masr El Gedida, Nasr City, Maadi). Lead, supervise, and develop a team of maintenance technicians and area supervisors, ensuring clear task allocation and accountability. Ensure timely response and resolution of maintenance breakdowns (electrical, mechanical, HVAC, refrigeration, plumbing, civil) to minimize store downtime. Implement and monitor preventive maintenance programs across all covered outlets. Conduct regular site visits and inspections to assess equipment condition, safety compliance, and maintenance quality. Coordinate with contractors and vendors for repairs, servicing, and CAPEX/OPEX-related works; monitor quality and cost of work delivered. Support budgeting and cost control for maintenance activities within the assigned area. Maintain accurate maintenance records, reports, and documentation for audits and management review. Ensure compliance with health, safety, and food-safety-related facility standards across all outlets. Escalate critical issues and provide regular status updates to the Engineering & Maintenance Manager.<br>Required Qualifications & Experience Minimum 7 years of relevant experience in maintenance / facility management, engineering operations, or MEP roles. Prior experience in Retail, Hotels, or Restaurant/QSR maintenance and facility management is required. Proven experience directly managing a team of technicians and supervisors. Strong hands-on, ground-level experience — comfortable working across multiple sites and responding to on-site issues directly. Solid working knowledge of electrical, mechanical, HVAC/refrigeration, and civil maintenance systems. Bachelor's degree or diploma in Mechanical/Electrical Engineering or a related technical field is preferred. Willingness and ability to travel regularly between outlets in Masr El Gedida, Nasr City, and Maadi.
Egypt - Cairo
Job Purpose:We are seeking a seasoned, high-volume Customer Service Senior Manager to lead customer experience operations across a premier, large-scale flagship city/community development. Overseeing a vast footprint of residential and commercial residents, this role requires managing mega-volume daily operations, contact center strategy, on-ground service centers, and high-stakes escalation management to ensure exceptional satisfaction across thousands of daily touchpoints.<br>Key Responsibilities:Lead, scale, and optimize end-to-end customer service operations for a massive residential/commercial master-planned development. Direct cross-functional teams spanning inbound/outbound call centers, digital/omnichannel support platforms, and walk-in customer care hubs. Design, implement, and streamline SLAs, KPIs, and workflows capable of seamlessly handling thousands of daily inquiries, requests, and service tickets. Serve as the final escalation authority for complex resident issues, community service disruptions, and high-priority legal or community relations concerns. Analyze customer feedback, CSAT, and NPS metrics across diverse demographic segments to continuously improve community living experiences and operational efficiency. Direct and inspire a large team of managers, supervisors, and front-line staff; lead workforce planning, performance tracking, and continuous training programs. Partner closely with Community Management, Security, Maintenance/Facility Management, Finance, and IT teams to resolve complex cross-functional challenges. Drive digital transformation initiatives, CRM optimization (e.g., Salesforce/Oracle), and self-service portal adoption to scale support efficiently.<br>Requirements & Qualifications:Experience: 10–15+ years of progressive customer service experience, with at least 5+ years in a senior leadership role managing large-scale, high-volume operations. Industry Background: Experience in large Real Estate Developments, Mega Commercial Projects, Telecommunications, Banking, or Hospitality master-developments is highly preferred. Scale Proven Ability: Proven track record of managing operations serving tens/hundreds of thousands of customers/residents. Education: Bachelor’s degree in Business Administration, Operations Management, or a related field (Master’s/MBA is a plus). Technical Skills: Deep expertise in enterprise CRM systems, workforce management tools, and omnichannel customer service platforms. Core Competencies: Exceptional leadership under pressure, conflict resolution, strategic planning, analytical mindset, and outstanding communication skills.