Company Description Raya CX is a next-generation business process outsourcing and customer experience management provider serving clients across diverse industries. Since 2001, Raya CX has been a preferred partner for customer service, technical support, and global services for Fortune 1000 companies in North America, Europe, the Middle East, and Africa. The company delivers its services from competitive, highly skilled labor markets to ensure consistent quality and performance. Raya CX offers integrated outsourcing solutions supported by advanced technology, robust strategies, and a strong focus on continuous improvement and innovation. Team members join a dynamic environment that values professional growth, efficiency, and customer satisfaction.
Role Description The English (B2–C1) Customer Support role is a full-time, on-site position based in Qesm 1st 6 October. This role involves handling customer inquiries in English via phone, email, and chat, providing accurate information, and resolving issues in a timely and professional manner. The Customer Support team member will document interactions, follow established procedures, and escalate complex cases when needed. Daily tasks include maintaining high-quality service standards, meeting performance targets, and collaborating with colleagues and supervisors to improve processes and customer satisfaction. The role also requires adapting communication style to different customers, following company guidelines, and participating in regular coaching or training sessions.
Qualifications
Strong English communication skills at B2–C1 level, including clear spoken and written communication. Customer Service experience with a focus on handling inquiries, problem-solving, and maintaining a positive customer experience. Ability to use English Teaching or Training skills to support peer learning, share best practices, and contribute to team development. Basic Translation skills to clarify information or bridge language gaps when needed. Comfort with using computers, CRM systems, and standard office software in a fast-paced environment. Strong listening skills, empathy, patience, and a customer-centric mindset. Ability to work on-site in Qesm 1st 6 October on a full-time schedule, including potential shifts or weekends as required. Previous experience in call centers or BPO environments is an advantage. Completion of secondary education; post-secondary studies in languages, communication, or related fields are a plus.