branch manager Jobs in Egypt

Job Purpose:We are seeking a seasoned, high-volume Customer Service Senior Manager to lead customer experience operations across a premier, large-scale flagship city/community development. Overseeing a vast footprint of residential and commercial residents, this role requires managing mega-volume daily operations, contact center strategy, on-ground service centers, and high-stakes escalation management to ensure exceptional satisfaction across thousands of daily touchpoints.<br>Key Responsibilities:Lead, scale, and optimize end-to-end customer service operations for a massive residential/commercial master-planned development. Direct cross-functional teams spanning inbound/outbound call centers, digital/omnichannel support platforms, and walk-in customer care hubs. Design, implement, and streamline SLAs, KPIs, and workflows capable of seamlessly handling thousands of daily inquiries, requests, and service tickets. Serve as the final escalation authority for complex resident issues, community service disruptions, and high-priority legal or community relations concerns. Analyze customer feedback, CSAT, and NPS metrics across diverse demographic segments to continuously improve community living experiences and operational efficiency. Direct and inspire a large team of managers, supervisors, and front-line staff; lead workforce planning, performance tracking, and continuous training programs. Partner closely with Community Management, Security, Maintenance/Facility Management, Finance, and IT teams to resolve complex cross-functional challenges. Drive digital transformation initiatives, CRM optimization (e.g., Salesforce/Oracle), and self-service portal adoption to scale support efficiently.<br>Requirements & Qualifications:Experience: 10–15+ years of progressive customer service experience, with at least 5+ years in a senior leadership role managing large-scale, high-volume operations. Industry Background: Experience in large Real Estate Developments, Mega Commercial Projects, Telecommunications, Banking, or Hospitality master-developments is highly preferred. Scale Proven Ability: Proven track record of managing operations serving tens/hundreds of thousands of customers/residents. Education: Bachelor’s degree in Business Administration, Operations Management, or a related field (Master’s/MBA is a plus). Technical Skills: Deep expertise in enterprise CRM systems, workforce management tools, and omnichannel customer service platforms. Core Competencies: Exceptional leadership under pressure, conflict resolution, strategic planning, analytical mindset, and outstanding communication skills.

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization specializes in customized, consultative outsourcing solutions designed to meet the unique needs of each client and their customers. With a strong focus on customer-centric services, ETISAL International leverages global coverage, cultural understanding, and industry best practices. The company is committed to transparency, flexibility, integrity, and delivering high-quality, innovative services that enhance client value. ETISAL International also emphasizes the importance of human capital, advanced technologies, and continuously improving management and operational standards.<br>Role Description The Outbound Customer Service Agent / Dubai Account is a full-time, on-site role based in Cairo, Egypt. The agent will make outbound calls to customers on behalf of the Dubai account, handle inquiries, provide information, and promote services in line with client requirements and company guidelines. Daily tasks include resolving customer issues, updating account information, documenting interactions accurately, and ensuring high levels of customer satisfaction. The role involves following scripts and procedures where necessary, meeting performance targets, and collaborating with team members and supervisors to improve service quality. The agent will represent ETISAL International professionally, maintain confidentiality, and adhere to company policies and standards.<br>Qualifications<br> Strong customer-focused skills, including Customer Service and Customer Satisfaction, with experience handling Customer Service Representatives’ workflows or similar environments. Effective Communication abilities, both verbal and written, with the capacity to handle outbound calls confidently and professionally. Experience or aptitude in Account Management, including maintaining accurate customer records and supporting client-specific requirements. Fluency in Arabic and good command of English; previous BPO or call center experience is an advantage. Ability to work on-site in Cairo, Egypt, on a full-time basis, meeting defined performance and quality targets. Good problem-solving skills, attention to detail, and the ability to work under pressure in a fast-paced environment. High school diploma or equivalent; post-secondary education in business, communications

Compliance Analysts provides independent, reasonable objective assurance and recommendations to add value and improve operational controls. The Compliance Analyst is expected to constructively work with Operations, Client Service, and other departments, conduct reviews and recommendations on internal controls across the organization. Monitoring of calls for compliance purposes; targets may vary as directed by management Daily/weekly/monthly reports and other communication materials to highlight quality/compliance metric performance achievements and identify areas of opportunities with risks Input data pertinent to quality and compliance measurement database systems for capturing, analyzing, and providing timely and accurate reporting on call center performance. Support compliance monitoring solutions, identify risks and report them appropriately Interface with Call Center Supervisors, Customer Service Reps, support business units, and other cross-functional areas where needed to help determine compliance needs and provide recommendations on continual process improvement. Identify and report any required training issues to department management and trainers. Take an active part in the evolution of the attribute document Identify changes that need to be made to our evaluation tool Create and update standards as appropriate Create scripting and resources for agents when requested or needed Provide in-depth comments on evaluations for manager coaching Train new members that join our team Follow up with issues identified to ensure they are resolved Contributes to Compliance scorecard evaluations used in monthly, quarterly, and annual performance reviews. Team Accountability - weekly progress report with action items Attend and actively participate in weekly calibration and facilitation on a rotational basis Compliance Orientation for New Hires - as needed Compliance Orientation for Cross Skilling of agents - as needed Perform other duties and special projects as assigned to monitor compliance and fraud activities. Minimum 1-year previous experience as a Compliance and/or Risk Analyst or similar role conducting reviews of calls and/or internal controls (for External). Experience in healthcare BPO work is an advantage. Intermediate knowledge in MS Office especially MS Excel Knowledge of system/data vulnerabilities, preferred Some knowledge of regulatory environments and requirements, preferred Strong interpersonal communication skills Effective oral and written communication skills Team-oriented and Self-motivated Performance-oriented and Results - Oriented

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Mission <br><p><b>JOB PURPOSE:&nbsp;</b></p><br><br><p>The Sr Fraud Controller is responsible for leading small fraud control teams while performing the full range of duties assigned to a Fraud Controller. The role is responsible for providing a high level of customer service to all passengers while carrying out revenue protection, crowd control, and operational support duties. The role also includes providing assistance and information to customers, supporting bus replacement services, reporting faults on stations and trains, and ensuring compliance with revenue protection procedures and operational standards.&nbsp;</p><br><br> Profile <br><p><b>RESPONSIBILITIES/DUTIES&nbsp;</b></p><br><br><p><b>Team Leadership &amp; Operational Supervision</b></p><br><br><p>•Conduct sign-on and operational briefings for team members and ensure compliance with uniform requirements.&nbsp;</p><br><br><p>•Monitor service delivery and lead Controllers to achieve committed performance targets.&nbsp;</p><br><br><p>•Support team members during operational activities and ensure compliance with operational procedures and standards.&nbsp;</p><br><br><p>•Support colleagues and operations teams during degraded operations and emergency scenarios.&nbsp;</p><br><br><p>•Participate in operational training sessions and exercises as required.&nbsp;</p><br><br><p>•Support the de-escalation of tense situations and prevent escalation that may lead to conflicts or injuries.</p><br><br><p><b>Fraud Awareness, Revenue Protection &amp; Cash Handling</b></p><br><br><p>•Conduct undercover journeys on trains to identify and address revenue protection issues, vandalism, anti-social behavior, and non-compliance with the Rules of Carriage, including restrictions related to smoking, eating, and designated train sections.&nbsp;</p><br><br><p>•Follow revenue protection procedures, rules, and associated by-laws applicable to staff and passengers.&nbsp;</p><br><br><p>•Carry out ticket inspection activities on trains and in stations using Portable Checking and Vending Machines capable of reading, analyzing, and determining ticket validity.&nbsp;</p><br><br><p>•Issue penalty fares to passengers traveling without a valid ticket, attempting to evade the correct fare, or violating applicable by-laws.&nbsp;</p><br><br><p>•Ensure the security of fine books, PCVM machines, cash, tickets, and all equipment under assigned responsibility.&nbsp;</p><br><br><p>•Communicate tariff changes and revenue-related updates to passengers and relevant departments.&nbsp;</p><br><br><p>•Remain accountable for cash handling activities during assigned duties.&nbsp;</p><br><br><p>•Perform cash consolidation activities at the end of shifts.</p><br><br><p><b>Operations Support &amp; Customer Service</b></p><br><br><p>•Provide a high standard of customer service and proactive passenger information.&nbsp;</p><br><br><p>•Explain the operation of fare machines, elevators, and other station equipment to passengers when required.&nbsp;</p><br><br><p>•Provide mobility assistance to passengers when required.&nbsp;</p><br><br><p>•Assist in crowd management activities and minimize queuing at station gate lines.&nbsp;</p><br><br><p>•Report faults, operational irregularities, and issues related to non-compliance with operational procedures, safety standards, and work instructions.</p><br><br><p><b>Safety, Security &amp; Incident Reporting</b></p><br><br><p>•Apply a positive safety culture within trains and stations.&nbsp;</p><br><br><p>•Report potential safety hazards and take appropriate action when required.&nbsp;</p><br><br><p>•Report operational incidents, serious offenses, and security concerns promptly to supervisors.&nbsp;</p><br><br><p>•Follow instructions and guidance provided by supervisors and management.&nbsp;</p><br><br><p>•Carry out any additional duties or assignments delegated by superiors.</p><br><br><p><b>Safety Responsibilities</b></p><br><br><p>•Promote a positive safety culture within the workplace and attend any safety-related meetings or briefings as required within the job role.&nbsp;</p><br><br><p>•Comply with the requirements of RDMC RQHSE Policy and Safety Management System.&nbsp;</p><br><br><p>•Be mindful that Safety, Security, and Environmental protection are everyone’s responsibility.&nbsp;</p><br><br><p>•All staff members are accountable for reporting and intervening in any Safety, Security, or Environmental violations.</p><br><br><p><b>ESSENTIAL QUALIFICATIONS, KNOWLEDGE &amp; EXPERIENCE</b></p><br><br><p><b>QUALIFICATIONS:</b></p><br><br><p>•Bachelor’s degree in commerce, Accounting, Finance, or related field.</p><br><br><p>•Proficiency in Arabic; basic English communication skills are preferred.</p><br><br><p><b>KNOWLEDGE:</b></p><br><br><p>•Knowledge of revenue protection procedures, operational control practices, and customer service standards.&nbsp;</p><br><br><p>•Understanding of operational safety procedures, incident reporting, and crowd management practices.&nbsp;</p><br><br><p>•Knowledge of ticket inspection systems, cash handling procedures, and operational reporting requirements.&nbsp;</p><br><br><p>•Good communication, leadership, and conflict-resolution skills.</p><br><br><p><b>EXPERIENCE</b>:</p><br><br><p>•3-5 years of experience in customer service, transport operations, security, or revenue protection activities.</p><br><br><p><b>DESIRED BEHAVIORS &amp; EXPERIENCES</b></p><br><br><p>•Operational Leadership: Leads operational teams effectively while ensuring compliance with procedures and performance expectations.&nbsp;</p><br><br><p>•Customer Focus: Delivers professional and courteous service to passengers while maintaining operational standards.&nbsp;</p><br><br><p>•Safety Commitment: Promotes safe working practices and actively reports safety or security concerns.&nbsp;</p><br><br><p>•Integrity &amp; Accountability: Handles revenue protection and cash-related responsibilities with honesty and professionalism.&nbsp;</p><br><br><p>•Conflict Management: Responds calmly and professionally to tense situations to prevent escalation and maintain a safe environment.&nbsp;</p><br><br><p>•Teamwork: Cooperates effectively with colleagues and supports operational requirements during normal and emergency situations.</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Mission <br><p><b>JOB PURPOSE:&nbsp;</b></p><br><br><p>To perform preventive and corrective maintenance activities on Depot Equipment assets to ensure their safe, reliable, and efficient operation. The role is responsible for executing maintenance tasks, diagnosing faults, supporting operational continuity, and maintaining compliance with railway safety and maintenance standards while contributing to continuous improvement and team collaboration.</p><br><br> Profile <br><p><b>RESPONSIBILITIES/DUTIES&nbsp;</b></p><br><br><p><b>Maintenance Execution</b></p><br><br><p>•Perform preventive and corrective maintenance activities on Depot Equipment in accordance with manufacturer manuals, maintenance procedures, and operational instructions.</p><br><br><p>•Execute repairs, component replacements, adjustments, and reassembly activities within established timeframes.</p><br><br><p>•Ensure maintenance activities are completed according to technical standards, quality requirements, and operational procedures.</p><br><br><p>•Support the operation and maintenance of Depot Equipment to ensure asset reliability and operational availability.</p><br><br><p>•Follow approved work methods and standard operating procedures during maintenance activities.</p><br><br><p><b>Fault Diagnosis &amp; Troubleshooting</b></p><br><br><p>•Diagnose equipment faults using technical documentation, manuals, drawings, and diagnostic tools.</p><br><br><p>•Conduct functional testing, verification, and system resets following maintenance or repair activities.</p><br><br><p>•Support root cause analysis activities by collecting relevant technical data and reporting findings.</p><br><br><p>•Escalate critical faults, technical constraints, and operational risks to the appropriate authority in a timely manner.</p><br><br><p>•Assist in identifying recurring equipment issues and support corrective improvement initiatives.</p><br><br><p><b>Documentation &amp; Traceability</b></p><br><br><p>•Ensure accurate and complete traceability of all maintenance activities through proper documentation and system updates.</p><br><br><p>•Record maintenance activities, fault details, corrective actions, and inspection results within maintenance management systems such as Maximo.</p><br><br><p>•Maintain accurate digital and physical maintenance records in accordance with company procedures.</p><br><br><p>•Provide feedback regarding recurring faults, operational issues, and maintenance process improvements.</p><br><br><p><b>Quality Control &amp; Worksite Management</b></p><br><br><p>•Monitor the availability and condition of tools, spare parts, consumables, and maintenance equipment.</p><br><br><p>•Ensure work areas are organized, clean, and compliant with workplace safety and housekeeping standards.</p><br><br><p>•Support efficient maintenance execution through proper material handling and worksite preparation.</p><br><br><p>•Ensure maintenance quality standards are consistently achieved during all maintenance activities.</p><br><br><p><b>Safety &amp; Compliance</b></p><br><br><p>•Strictly comply with occupational health and safety requirements, railway safety regulations, LOTO procedures, PPE requirements, and safe work instructions.</p><br><br><p>•Identify and report unsafe conditions, incidents, and near misses immediately.</p><br><br><p>•Participate in toolbox talks, risk assessments, safety briefings, and emergency drills.</p><br><br><p>•Promote a strong safety culture and ensure adherence to all company safety procedures and regulatory requirements.</p><br><br><p>•Maintain awareness of operational risks and contribute to safe maintenance practices.</p><br><br><p><b>Communication &amp; Team Collaboration</b></p><br><br><p>•Coordinate effectively with supervisors, engineers, technicians, and peers to support maintenance plans and operational priorities.</p><br><br><p>•Share technical knowledge and support the development of junior technicians, trainees, and new team members.</p><br><br><p>•Maintain effective communication within the team regarding work progress, technical issues, and operational updates.</p><br><br><p>•Support teamwork and collaboration to ensure efficient maintenance execution and operational continuity.</p><br><br><p><b>ESSENTIAL QUALIFICATIONS, KNOWLEDGE &amp; EXPERIENCE</b></p><br><br><p><b>Qualification</b></p><br><br><p>•Diploma in Electrical Maintenance, Mechanical Maintenance, or a related technical field.</p><br><br><p><b>Knowledge</b></p><br><br><p>•Good knowledge of electrical, mechanical, hydraulic, pneumatic, and basic electronic systems.</p><br><br><p>•Understanding of maintenance principles and industrial maintenance practices.</p><br><br><p>•Basic troubleshooting and fault diagnosis techniques.</p><br><br><p>•Ability to read and interpret technical diagrams, drawings, and schematics.</p><br><br><p>•Knowledge of workplace safety procedures and railway safety requirements.</p><br><br><p>•Familiarity with measuring instruments and maintenance tools.</p><br><br><p>•Basic knowledge of Depot Equipment within railway or industrial environments.</p><br><br><p>•Welding knowledge or welding certification is considered an advantage.</p><br><br><p>•Familiarity with maintenance management systems such as Maximo is preferred.</p><br><br><p>•Basic proficiency in MS Office applications, particularly Excel and Word.</p><br><br><p><b>Experience</b></p><br><br><p>•Minimum 3–5 years of experience in industrial or technical maintenance environments.</p><br><br><p>•Experience within the railway industry is preferred.</p><br><br><p>•Experience using asset management or maintenance management systems is considered an advantage.</p><br><br><p><b>DESIRED BEHAVIORS &amp; EXPERIENCES</b></p><br><br><p>•Strong teamwork and collaboration skills.</p><br><br><p>•Good communication and interpersonal abilities.</p><br><br><p>•Strong troubleshooting and problem-solving skills.</p><br><br><p>•Ability to work effectively under pressure and within operational deadlines.</p><br><br><p>•Attention to detail and commitment to maintenance quality.</p><br><br><p>•Strong safety awareness and compliance mindset.</p><br><br><p>•Accountability and reliability in task execution.</p><br><br><p>•Ability to adapt to changing operational priorities and work conditions.</p><br><br><p>•Proactive attitude and willingness to contribute to continuous improvement initiatives.</p><br><br><p>•Ability to make sound technical decisions within assigned responsibilities.</p><br><br><p>•Good organizational and time management skills.</p><br><br><p>•Commitment to operational excellence and continuous learning.</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Job Description</span><p><b>Are You Ready to Make It Happen at Mondelēz International?</b></p><br><p><b>Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours.</b></p><br><p>You play an important role in the department, maintaining systems and performing tasks and activities that support our continuous improvement (CI) processes and culture. You help with data collection, ensure its accuracy, promote CI progress and keep track of the department KPI scorecards.</p><br><p><b>How you will contribute</b></p><br><p>You will:</p><br><ul><li>Provide training on CI tools and techniques. You will also help departments follow our established daily management system (DMS)</li><li>Help teams collect data or extract it from the system to support CI activities and the DMS</li><li>Facilitate root-cause analysis to address identified losses and departmental KPI scorecard gaps</li><li>Establish new work standards to sustain improvement</li><li>Train and qualify colleagues on CI tools and new work standards resulting from CI activities</li></ul><p><b>What you will bring</b></p><br><p>A desire to drive your future and accelerate your career and the following experience and knowledge:</p><br><ul><li>CI and high-performance work systems experience</li><li>Strong facilitation and communication skills to support team discussions on CI activities</li><li>Application of lean and/or TPM tools in a factory or operations environment</li><li>Ability to manipulate and validate data in manual and automated systems</li><li>Mastery of Excel and other data analytics tools</li><li>Organized and disciplined to support and educate on the DMS process</li><li>Logical and structured thinking to extract insights from data</li></ul><p><b><u>More about this role</u></b></p><br><p><b>What you need to know about this position:</b></p><br><p><span>The IL6S Engineer is responsible for optimizing manufacturing processes to maximize performance, eliminate losses, improve capability, and ensure process stability through Identification, Eradication, &amp; Prevention. You will act as a technical problem solver, data-driven analyst, and change agent to ensure sustainable process performance and capability building at front line.</span></p><br><p><b>What extra ingredients you will bring:</b></p><br><p><span>&nbsp;Loss Identification</span></p><br><ul><li><span>Identity and understanding sporadic losses within front line leaders.&nbsp;</span></li><li><span>Accountable for chronic losses identification through weekly, monthly and quarterly exercise</span></li></ul><p><br><span>Loss Eradication</span></p><br><ul><li><span>Drive and teach structured basic problem-solving for sporadic losses.</span></li><li><span>Accountable for structured advance problem-solving for chronical losses.</span></li><li><span>Lead, train and collaborate in Focused Improvement initiatives for productivity commitments</span></li><li><span>Support breakdown analysis with technical expertise PM</span></li></ul><p><span>Loss Prevention</span></p><br><ul><li><span>Standardize best operating conditions thru develop Standard Operating Procedures (SOPs).</span></li><li><span>Implement visual management and control plans.</span></li><li><span>Ensure sustainment through audits and governance.</span></li></ul><p><br><span>IL6S Pillar Integration and Capability Building</span></p><br><ul><li><span>Partner with Autonomous Maintenance (AM) to define process control points.</span></li><li><span>Support Planned Maintenance (PM) with technical input.</span></li><li><span>Train operators and supervisors on process fundamentals, Coach teams in structured problem-solving.</span></li><li><span>Develop technical documentation and training materials.</span></li></ul><p><b>Education / Certifications:</b></p><br><p><span>&nbsp;Bachelor's degree in mechanical/electrical engineering</span><span> (Preferably Production/Industrial)</span></p><br><p><b>Job specific requirements:</b></p><br><ul><li><span>Bachelor’s degree in: Mechanical Engineering Electrical Engineering (Preferred: Production / Industrial Engineering)</span></li><li><span>0-1 years of experience in a manufacturing or production environment.</span></li><li><span>Good knowledge or hands-on exposure to: Lean / TPM / Continuous Improvement tools (e.g., 5S, RCA, Kaizen, CIL, CL, AM/PM)</span></li><li><span>Strong skills in: Microsoft Excel, PowerPoint, Power Bi</span></li><li><span>Interest in digitalization and process improvement</span></li><li><span>Strong problem-solving and analytical thinking</span></li><li><span>Good communication skills and ability to work effectively on the shop floor</span></li><li><span>Eager to learn, proactive, and self-driven</span></li></ul><p><b>Travel requirements:</b></p><br><p><b>None</b></p><br><p><b>Work schedule:</b></p><br><p><b>Full-Time</b></p><br>&amp;#xa;&amp;#xa;No Relocation support available<span><b>Business Unit Summary</b></span>Mondelēz International in the Middle East, North Africa and Pakistan serves the Middle East and Africa markets as well as Australia, New Zealand, the UK and Canada. Headquartered in Dubai, UAE, we have more than 2600 employees working across seven plants and six commercial offices; we make, bake, sell and deliver our products to customers. We are market leaders in key snacking categories with iconic global and local brands including Cadbury Dairy Milk chocolate, Milka, Oreo and belVita biscuits, Barni Cakes,Tang powdered beverage, Chiclets and Trident gum and Halls candy.&nbsp;<p>Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.</p><br><b><span>Job Type</span></b>RegularProcess excellenceBusiness Capability </div>

Company Description Flairs Tech is an international, technology-driven Managed Services Provider built on innovation, talent, and excellence. With over 1,000 professionals across five offices, the company supports more than 100 global partners in software development and analytics, digital solutions, business operations, and customer experience. Flairs Tech collaborates closely with clients across North America, Europe, the Middle East, and Africa, acting as an extension of their teams to improve processes and outcomes. The organization places strong emphasis on its people, fostering a culture where talent is valued and supported as a key driver of success.<br>Role Description The C1 English Travel Advisor (Sabre users only) is a full-time, on-site role based in Qesm El Maadi. In this position, the advisor will assist customers with travel arrangements, including booking flights, accommodations, and related services using the Sabre GDS platform. Daily tasks include handling inbound inquiries, providing accurate travel information, modifying existing bookings, and resolving issues in a timely and professional manner. The advisor will ensure high levels of customer satisfaction by actively listening, communicating clearly in English, and offering suitable travel options that meet customer needs and policies. The role also involves maintaining up-to-date knowledge of travel regulations, company procedures, and promotional offers, while collaborating with team members and supervisors to achieve performance and quality targets.<br>Qualifications<br> Strong customer service and customer satisfaction skills, with a focus on delivering positive experiences and effective problem resolution. Excellent communication skills in English at C1 level, including clear verbal and written interaction with international customers. Proficiency in travel arrangements and travel agency operations, including hands-on experience using Sabre or similar GDS tools. Attention to detail, organizational skills, and the ability to manage multiple bookings and requests in a fast-paced environment. Previous experience in the travel or airline industry, contact centers, or customer support roles is highly beneficial. Comfort working on-site in Qesm El Maadi and collaborating with diverse teams and stakeholders. Basic computer literacy and ability to quickly learn internal systems and workflows. Formal education in tourism, hospitality, business, or a related field is a plus but not mandatory.

Company Description Flairs Tech is an international technology-driven Managed Services Provider (MSP) built on innovation, talent, and excellence. With over 1,000 team members across five offices, the company supports more than 100 global partners with software development, analytics, digital solutions, business operations, and customer experience services. Flairs Tech works closely with clients as an extension of their teams, helping improve processes, outcomes, and productivity across North America, Europe, the Middle East, and Africa. The company’s success is strongly rooted in its people-focused culture and commitment to long-term partnerships.<br>Role Description The French Travel Advisor is a full-time hybrid role based in Qesm El Maadi, with some flexibility for working from home. The role involves assisting French-speaking customers with travel inquiries, creating and modifying travel itineraries, and managing reservations for flights, hotels, and other travel services. Advisors handle incoming calls, emails, and chats, ensuring timely, accurate, and courteous responses while adhering to company policies and procedures. Daily responsibilities include resolving issues, processing changes and cancellations, recommending suitable travel options, and maintaining high levels of customer satisfaction. The role also requires accurate data entry in internal systems, collaboration with colleagues and supervisors, and ongoing learning about travel products, policies, and promotions.<br>Qualifications<br> Strong customer-focused skills, including Customer Service and Customer Satisfaction, with a commitment to delivering high-quality support. Excellent Communication skills in French (written and spoken), with good English proficiency for internal coordination. Experience with Travel Arrangements, such as booking and modifying flights, hotels, and related services. Background in Travel Agency operations or similar travel industry experience is highly beneficial. Good problem-solving abilities, attention to detail, and accuracy in handling reservations and customer data. Comfort with using computer systems, CRM tools, and online booking platforms; ability to learn new software quickly. Ability to work in a hybrid environment, manage time effectively, and handle multiple inquiries in a fast-paced setting. Previous experience in customer support, tourism, hospitality, or contact center roles is an advantage.

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The company focuses on delivering customized, consultative, and innovative outsourcing solutions that address each client’s unique business needs. With strong attention to cultural understanding, industry best practices, and global coverage, ETISAL International helps organizations concentrate on their core operations while enhancing the experience of their customers. The company emphasizes quality, transparency, flexibility, integrity, and the use of advanced technologies to consistently exceed client expectations. ETISAL International values human capital and fosters a service-oriented culture driven by passion and continuous improvement.<br>Role Description The English Customer Support Agent – Voice Account is a full-time, on-site role based in Qesm El Maadi. The agent will handle inbound and outbound customer calls in English, respond to inquiries, and provide accurate information about products and services. Daily responsibilities include resolving issues, guiding customers through solutions, and escalating complex cases when necessary while maintaining professional and courteous communication. The role also involves documenting interactions, updating customer records, and following established procedures to ensure consistent service quality. The agent is expected to contribute to customer satisfaction targets, adhere to performance metrics, and collaborate with team members and supervisors to improve processes and service delivery.<br>Qualifications<br> <br>Candidates should possess strong Customer Support and Customer Service skills, with the ability to manage voice-based interactions professionally. Candidates should possess effective Communication skills, including clear spoken English and active listening capabilities. Candidates should possess the ability to focus on Customer Satisfaction, demonstrating empathy, patience, and a solutions-oriented approach. Candidates should possess Troubleshooting skills to identify issues, provide guidance, and follow step-by-step processes to resolve problems. Relevant qualifications such as previous experience in call centers or BPO environments, particularly in English voice support, are beneficial. Comfort with basic computer applications, CRM systems, and call-handling software is preferred. Ability to work in rotating shifts, maintain punctuality, and perform under performance targets and service-level agreements is advantageous.

Company Description Raya CX provides next-generation business process outsourcing and customer experience management services for clients across diverse industries. Since 2001, Raya CX has been a trusted partner for customer service, technical support, and global service operations for Fortune 1000 companies in North America, Europe, the Middle East, and Africa. The company operates from highly competitive and skilled labor markets, offering integrated outsourcing solutions that enhance service quality and efficiency. Raya CX relies on advanced technology, strong operational strategies, and a culture of continuous improvement and innovation to deliver consistent value to its clients. Candidates joining Raya CX can expect a professional environment focused on excellence in customer experience.<br>Role Description This is a full-time, on-site Customer Service Representative – English (Fluent) role based in Qesm El Maadi. The role involves handling inbound and outbound customer interactions via phone, email, chat, or other channels, ensuring timely and accurate responses in English. The Representative will listen to customer inquiries, provide information, resolve issues, and escalate complex cases when necessary, while maintaining a positive and professional tone. Daily responsibilities include documenting interactions, updating customer records, following established procedures, and meeting performance targets related to quality, productivity, and customer satisfaction. The role also requires collaboration with team members and supervisors to share feedback, improve processes, and support a consistent, high-quality customer experience.<br>Qualifications<br> Demonstrated skills in Customer Service and Customer Support, with the ability to handle diverse inquiries and issues effectively. Experience contributing to Customer Satisfaction and Customer Experience, focusing on empathetic communication and problem resolution. Previous work in Customer Service Representative roles or similar customer-facing positions is preferred. Fluent spoken and written English, with clear communication and active listening abilities. Strong interpersonal skills, patience, and resilience when dealing with challenging situations. Ability to work on-site in Qesm El Maadi, adhere to shift schedules, and perform in a fast-paced environment. Basic computer literacy and comfort using CRM systems, ticketing tools, and communication platforms. High school diploma or equivalent required; post-secondary education in business, communications, or related fields is an advantage.

Purpose: The Secretary will execute the administrative and document control functions of the Maintenance department, ensuring the smooth flow of contracts, invoice processing, and operational coordination for both on-campus facilities and off-campus housing.<br>Responsibilities:Document Control and Administrative Support: Maintain comprehensive filing systems for all departmental contracts, invoices, and official documentation Financial and Procurement Coordination: Facilitate the end-to-end processing of outsourced vendor invoices, ensuring timely receipt, review, and payment, verify the legality and currency of service provider contracts and prepare essential tax documentation to ensure compliance with financial controls Vendor Logistics and Access Management: Serve as the primary coordinator for vendor site access, managing work permits with Security Office for both on-campus and off-campus locations Administration and Staff Support: Support department supervisors in the administrative aspects of the human resources lifecycle, including tracking technician appraisal deadlines and maintaining scholarship matrices for staff families Operational Reporting and Data Compilation: Collect and compile technical data and operational statistics required for departmental performance tracking General Administrative Support: Perform other related duties as requested<br>Requirements:Education and Experience:University degree in a relevant field Minimum of 5 years of experience<br>Skills:Communication Skills: Good command of English, both spoken and written with excellent communication skills, both verbal and written, for interacting with internal and external stakeholders Technical Skills: Strong administrative and organizational skills, with attention to detail with proficiency in business computer software and office applications, e.g. MS Office, SAP, CMMS, or similar systems Interpersonal Skills: Ability to manage multiple tasks, prioritize work, and ensure timely completion with team-working skills and ability to coordinate with multiple departments and vendors <br>This position is open until September 1, 2026<br>Placement is based on the candidate’s experience and skills. Only candidates who make it to the shortlist will be contacted<br>"The American University in Cairo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals with disabilities are encouraged to apply."<br>“We thank all individuals who have expressed interest in working at The American University in Cairo.”

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East, with a strong focus on customer-centric solutions. The organization specializes in consultative and customized services that address the unique business needs of each client, helping them focus on core operations and better serve their own customers. ETISAL International combines global coverage, cultural understanding, and industry best practices to deliver high value, distinct, and innovative outsourcing services. The company is committed to transparency, flexibility, integrity, and a passion for service, continuously enhancing its management and operational standards. ETISAL also places strong emphasis on human capital, quality, and the use of state-of-the-art technologies to exceed client expectations. Role Description This full-time, on-site Customer Service Agent | Business Startups in Dubai role is based in Cairo, Egypt. The Customer Service Agent will support entrepreneurs and businesses looking to establish or grow their operations in Dubai by handling inbound and outbound customer interactions via phone, email, and digital channels. Daily tasks include responding to inquiries about business setup processes, services, and requirements, providing clear and accurate information, and guiding customers through documentation and procedural steps. The role involves maintaining up-to-date knowledge of relevant regulations and service offerings, documenting all interactions in CRM systems, and escalating complex cases to senior team members when needed. The Customer Service Agent is also expected to meet performance targets, uphold service quality standards, and collaborate with colleagues and supervisors to improve workflows and customer experience. Qualifications Strong customer service and communication skills, including active listening, clear verbal and written communication, and professional phone etiquette. Problem-solving and analytical abilities, with capacity to understand customer needs, interpret business setup requirements, and provide accurate guidance. Organizational and time management skills, including the ability to handle multiple inquiries, prioritize tasks, and maintain accurate records. Basic technical proficiency, including comfort with CRM systems, office productivity tools, and digital communication platforms. Ability to work in a fast-paced, target-driven environment while maintaining attention to detail and service quality. Background or interest in business, entrepreneurship, or government and regulatory

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization specializes in customized, consultative outsourcing solutions that address each client’s specific business needs and help them focus on their core operations. ETISAL International combines global coverage, cultural understanding, and industry best practices to deliver high-value, innovative services. The company places strong emphasis on service quality, human capital, and the use of state-of-the-art technologies. Its culture is built on transparency, flexibility, integrity, and a commitment to exceeding client expectations.<br>Role Description The English Customer Care Representative is a full-time, on-site role based in El Abasia El Qeblia. This role focuses on handling inbound and outbound customer interactions in English through phone, email, and chat, ensuring timely and accurate responses to inquiries, requests, and complaints. The representative will provide clear information about products and services, troubleshoot issues, and escalate complex cases as needed, while maintaining detailed records using internal systems and tools. Daily tasks include following established procedures, meeting performance and quality targets, and contributing to continuous improvement in customer experience. The role also involves collaborating with team members and supervisors to share feedback from customers and support a positive, service-oriented environment.<br>Qualifications<br> Demonstrated experience in Customer Service and Customer Support, with the ability to manage inquiries professionally and efficiently. Skills in maintaining and improving Customer Satisfaction and Customer Experience through empathetic communication and problem-solving. Previous work as Customer Service Representatives or in similar customer-facing roles is strongly preferred. Strong English communication skills (spoken and written), with clear, courteous, and structured language. Ability to work on-site in El Abasia El Qeblia on a full-time schedule, including potential shifts, weekends, or holidays as required. Proficiency in basic computer applications and CRM or contact center systems; ability to learn new tools quickly. High level of reliability, attention to detail, and resilience in a fast-paced contact center environment. Secondary education certificate or higher; prior BPO or call center experience is an advantage.

Company Description Flairs Tech is an international, technology-driven Managed Services Provider built on innovation, talent, and excellence. With over 1,000 team members across five offices, the company supports more than 100 global partners with services in software development, analytics, digital solutions, business operations, and customer experience. Flairs Tech works closely with clients in North America, Europe, the Middle East, and Africa as an extension of their internal teams, helping improve processes and productivity. The organization attributes its success to its people-focused culture and collaborative approach, offering opportunities to contribute to diverse, impactful projects.<br>Role Description This is a full-time, hybrid French Travel Advisors role based in Qesm El Maadi, with some flexibility to work from home. The French Travel Advisor will assist French-speaking customers with travel inquiries, including flight, hotel, and transportation arrangements, ensuring accurate, timely, and personalized service. Daily responsibilities include handling inbound and outbound communications via phone, email, and chat; providing clear information on itineraries, policies, and travel options; and resolving issues or complaints in a professional manner. The role also involves maintaining up-to-date knowledge of travel agency systems, partner offerings, and company procedures to support high levels of customer satisfaction. Advisors will collaborate with team members and supervisors, meet performance targets, and document interactions and bookings in the designated systems.<br>Qualifications<br> Strong customer-focused skills, including Customer Satisfaction and Customer Service capabilities. Excellent Communication skills in French (spoken and written), with good English proficiency preferred. Experience with Travel Arrangements, including booking and modifying flights, hotels, and other services. Familiarity with Travel Agency practices, reservation systems, or related platforms. Solid problem-solving skills and the ability to handle sensitive or time-critical requests calmly and efficiently. Comfort working in a hybrid environment based in Qesm El Maadi, with reliable internet connectivity for remote work. Previous experience in customer support, hospitality, tourism, or a similar service-oriented role is an advantage. High attention to detail, organizational skills, and the ability to work with targets and performance metrics. Flexibility to work in shifts, including evenings, weekends, or holidays as required by business needs.

The Warehouse Manager is responsible for the end-to-end management of Elsewedy Building Solutions’ warehousing operations, overseeing the receipt, storage, handling, and dispatch of all company equipment and inventory. The role ensures inventory accuracy, warehouse safety, and timely order fulfillment, while maintaining full alignment with company policy, group governance standards, and applicable regulatory requirements. The Warehouse Manager is responsible for the end-to-end management of Elsewedy Building Solutions’ warehousing operations, overseeing the receipt, storage, handling, and dispatch of all company equipment and inventory. The role ensures inventory accuracy, warehouse safety, and timely order fulfillment, while maintaining full alignment with company policy, group governance standards, and applicable regulatory requirements.<br>Warehouse Operations Management Plan, organize, and control the day-to-day operations of the warehouse(s) housing the company's full equipment portfolio, ensuring efficient use of storage space, equipment, and manpower. Oversee receiving, put-away, storage, picking, packing, and dispatch processes to ensure smooth and timely flow of goods. Establish and enforce standard operating procedures (SOPs) for warehouse handling of heavy equipment, HVAC units, elevators, copper tube, firefighting systems, and water pumps, accounting for their differing handling, storage, and safety requirements. Warehouse Operations Management Plan, organize, and control the day-to-day operations of the warehouse(s) housing the company's full equipment portfolio, ensuring efficient use of storage space, equipment, and manpower. Oversee receiving, put-away, storage, picking, packing, and dispatch processes to ensure smooth and timely flow of goods. Establish and enforce standard operating procedures (SOPs) for warehouse handling of heavy equipment, HVAC units, elevators, copper tube, firefighting systems, and water pumps, accounting for their differing handling, storage, and safety requirements. Coordinate with the Logistics team on inbound shipment schedules, customs clearance timelines, and delivery planning to ensure warehouse readiness. Ensure optimal warehouse layout and space utilization in line with product categories, turnover rates, and handling equipment needs. Inventory & Stock Control Maintain full inventory accuracy through regular cycle counts, physical stock takes, and reconciliation of warehouse records against SAP. Monitor stock levels, aging, and slow-moving or obsolete items, and recommend corrective action to relevant stakeholders. Ensure all inventory transactions (receipts, transfers, issues, returns) are recorded accurately and in a timely manner within the ERP/SAP system. Lead investigation and resolution of stock discrepancies, damages, and losses, implementing preventive measures. Order Fulfillment & Distribution Ensure orders are picked, verified, and dispatched accurately and on time to meet customer and internal delivery commitments. Coordinate with Sales, Sales Support, and After Sales Service teams to align warehouse readiness with customer delivery schedules. Monitor and drive performance against on-time delivery and perfect order (complete, undamaged) targets. Oversee proper packaging, labeling, and handling of equipment to prevent damage during storage and transit. Cost Control & Continuous Improvement Manage warehouse operating costs within approved budget, identifying opportunities for cost savings without compromising service levels. Monitor and validate logistics cost accuracy before and after import to ensure alignment with approved landed cost estimates. Identify and implement process improvements to increase warehouse efficiency, accuracy, and throughput. Systems & Reporting Ensure warehouse master data and transactions in SAP are complete, accurate, and up to date at all times. Prepare periodic reports on warehouse performance, inventory status, and KPI achievement for management review. Support digitalization initiatives aimed at improving warehouse tracking, visibility, and reporting capabilities. Team Leadership & Supervision Lead, supervise, and develop warehouse supervisors, storekeepers, and warehouse operators, setting clear objectives and performance expectations. Plan manpower and shift schedules to ensure adequate warehouse coverage, including peak periods. Conduct performance reviews, identify training needs, and support the development of the warehouse team.<br>Qualifications<br>Bachelor’s degree in Logistics, Supply Chain Management, or related fields10 – 13 years of experience in warehouse or inventory management Proficient in Microsoft Office products (Excel and Word) - SAPSupply Chain Management certificate is a plus Building & Developing effective Teams Business Acumen Communication skills & a very good English speaker

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We re looking for an Assistant Manager Demand Planning to join the team and focus on growing our own Grocery Store tMart , which is the region s first cloud store concept offering 30-minute delivery of groceries at hypermarket prices. The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq!</p><p>This role requires you to organise the forecasting demand of supplies to stores, create POs for replenishment and maintaining availability in the stores, with a team of demand planners to manage Back Office data.</p><p>Organize the transition to 3PL, manage relations, and secure Talabat with Egypt best practices. Be accountable for the overall demand planning/replenishment of Tmart stores and warehouses in Egypt and the performance of the direct reports</p><p>Manage stock amounting to AED 20M while ensuring the issuance of ~ 8,000 POs weekly for stores and DC</p><p>Ensuring timely and accurate analysis and reporting of inventory and purchase forecasts</p><p>Provides DP/ replenishment insights and plans/ initiatives to keep availability at par with the management's business plan, accountable for the holding stock value, supplier service level. Aging stock optimization</p><p>Be able to provide solutions and initiatives to solve problems with stocks in the warehouse and stores</p><p>Guidance to store supervisors and admins to ensure smooth workflow</p><p>Guide the commercial and operations pro-actively to ensure supplies and suppliers are not affected.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Strong knowledge of the fundamentals of demand planning, as well as the ability to work on demand forecasting from A-Z</li><li>Experience in FMCG in demand planning and replenishment is a must</li><li>Experience in Warehouse management or 3PL partner relation is a must</li><li>Data and detail-oriented, and tech-savvy</li><li>Ability to guide senior-level executives and manage the expectations of multiple stakeholders</li><li>Ability to lead, coordinate, and facilitate the work of others; have supervisory responsibilities</li><li>Ability to take a broad perspective to problems and spot new, less obvious solutions</li><li>Ability to perform a variety of the most complex tasks and/or lead one or more teams</li><li>Be able to use knowledge of how the team integrates with other teams to coordinate efforts and resources to achieve shared and individual objectives</li><li>Excellent analytical and communication skills, and always hands-on with several tools</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>About Bosta:&nbsp;</strong><br> Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions.&nbsp;<br> We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.<br> <strong>About the Role :</strong><br> Support and manage the damaged parcel process across Bosta's network by reviewing reported damage cases, ensuring proper classification and documentation, coordinating with operational stakeholders, and helping drive initiatives that reduce parcel damage and improve handling practices.<br> <strong>Job Code : </strong><br> <span>Incremental 2026OPER-150</span><br> <br><p><b>Key Responsibilities</b></p><br><ul><li>- Review damaged parcel cases submitted by hub teams and assess supporting evidence, including photos and incident details.<br>- Approve or reject damage claims according to established guidelines and policies.<br>- Classify damaged parcels based on damage type and severity.<br>- Determine and coordinate the appropriate next steps for damaged parcels, including disposal, return, recovery, or further investigation.<br>- Act as the main point of contact for damage-related inquiries from Hub Supervisors, Area Managers, Investigations, and other operational stakeholders.<br>- Train and support hub teams on proper damage reporting procedures, documentation standards, and photo requirements.<br>- Follow up with hubs to ensure timely and accurate submission of damage cases.<br>- Maintain accurate records of all damage cases and decisions.damage trends and highlight recurring issues to relevant stakeholders.<br>- Support root cause investigations and recommend actions to reduce future damage incidents.<br>- Collaborate with Commercial and Operations teams to identify opportunities to improve packaging, handling, and operational processes.<br>- Prepare regular reports on damage volumes, classifications, and trends.<br></li></ul><br><p><b>Qualifications</b></p><br><ul><li>- 0–2 years of experience in Operations, Logistics, Supply Chain, Quality, or a related field.<br>- Fresh graduates are encouraged to apply.<br>- Strong attention to detail and ability to make objective decisions.<br>- Good analytical and problem-solving skills.<br>- Strong communication and stakeholder management abilities.<br>- Proficiency in Excel or Google Sheets.<br></li></ul><br> </div>

Job Purpose:Administration:Leads the administration of SOAR (Security Orchestration and Response solution) solutions within the Cyber Defense Center, enhancing the efficiency and effectiveness of an organization’s security operations through the use of automation and orchestration. This role involves working closely with the security operations team to develop automated workflows, integrate various security tools, and respond to security incidents efficiently SOAR Manager effectively streamlines security operations, improve incident response times, and enhance overall cybersecurity resilience<br>Key Result Areas:Technical Proficiency: Deep understanding of security technologies, including SOAR (Security Orchestration and Response solution) platforms, threat intelligence platforms, SIEM solutions and other cyber monitoring tools and technologies. Design, implement, optimize security workflows, Create automated playbooks and ensure proper orchestration between multiple security tools and systems Automation and Scripting: Proficiency in scripting languages such as Python, Power Shell, or Bash to automate repetitive tasks and integrate different security tools. Incident Response: Strong knowledge of incident response processes and frameworks, including the ability to coordinate response efforts during security incidents. Analytical Skills: Ability to analyze complex security data, identify patterns, and make informed decisions to enhance security operation. Project Management: Experience in managing projects, including planning, execution, and monitoring of SOAR implementations and improvements.<br>Key Principles:<br>Alignment with Business Priorities: Provide strategic direction and oversight for the SOAR process, ensuring alignment with organizational goals and objectives Ownership and Accountability: The SOAR Manager takes full responsibility for activities and the department’s, holding self and team accountable for their outcomes. Driving SOAR Maturity Enhancement: Proactively drives initiatives that enhance incident response and resilient cyber posture. Focus on Outputs and Impact: Focus on delivering outputs that create meaningful impact such as enhanced security culture and protection posture of the bank. Innovation and Automation: Continuously seek innovative solutions and automated processes for efficiency. Continuous Learning and Improvement: Committed to learning from experiences and continuously improving the processes and outcomes.<br>Operating Environment, Framework and Boundaries, Working Relationships:<br>HO (Head Office), Local CISOs, Regulators and Supervisors across the bank Cyber Security Standards and Industry best practices All business units including LOD 1-3 including LOD1 – Business, DPP, Technology, LOD-2 Group Compliance, Fraud Prevention, Risk Management and LOD-3 Internal Audit.<br>Problem Solving:<br>Analytical Thinking: The ability to break down complex problems into manageable parts and analyze them systematically is crucial for identifying security threats and vulnerabilities. Technical Proficiency: Deep understanding of security technologies, protocols, and tools is essential for designing and implementing SOAR solutions. Creativity: Innovative thinking helps in developing unique solutions to security challenges, especially when standard approaches are insufficient.<br>Decision Making Authority & Responsibility:<br>SOAR Manager is a SME role who has overall responsibility for SOAR processes withing the Security Incident Response domain and supporting the Head of Cyber Defense Center to achieve organization’s Information Security strategy and goals. Confirm adequacy of the process controls against Security Incident response policies, standards and applicable regulatory requirements.<br>Knowledge, Skills, and Experience:<br>Essential knowledge Have over 8+ years of rich experience in information security domain and at least 4-6 years of dedicated experience in Security Incident Response using SOAR solutions. Hands on experience in implementing and operationalizing SOAR tools preferably on Sentinel or Splunk SOAR, Palo Alto Cortex XSOAR, or IBM Resilient Familiarity with advanced SOC monitoring technologies, risk, threat and security measures. Knowledge across the SOC domains including governance, control frameworks, policies, compliance management, risk management and incident response etc. Preferably worked in BFSI domain with proven experience in SOC function. Knowledge of key security standards and regulations such as NIST 800-61, CERT/CC, PCI, ISO 27035 etc.<br>Skills and Application <br>Automate potential resilient security processes to ensure continuous compliance with security best practices. Maintaining up-to-date knowledge of security trends, threats, and countermeasures Assess and design security posture SOAR solutions, tools and methodologies Reviewing use cases/playbooks for SOAR tools Continuously monitor security hygiene and performance using tools and processes Collaborate with other IS teams, Ops and tech teams on enhancing security incident response resilience<br>Other<br>Sound knowledge of evolving advanced tech stacks and related control and risk universe from a SOC perspective. The ideal candidate will have a technical or computer science degree. Professional certifications: GCIH, CISSP, CEH etc.

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <h4>Responsibilities</h4> <p><strong>Credit assessment and risk management:</strong></p> <ul> <li>Evaluate the creditworthiness of potential clients, including corporate clients, travel agents, and groups.</li> <li>Review and approve credit applications, ensuring they meet the hotel’s credit policy.</li> <li>Analyze customer financial history and determine appropriate credit limits for each account.</li> <li>Regularly monitor and assess accounts to identify and mitigate potential credit risks.</li> </ul> <p><strong>Accounts receivable management:</strong></p> <ul> <li>Oversee the management of accounts receivable, ensuring that all invoices are sent promptly and payments are collected on time.</li> <li>Follow up on outstanding accounts and overdue payments to ensure timely resolution.</li> <li>Manage aging reports and work proactively to reduce overdue accounts and minimize bad debt.</li> <li>Ensure that all payments are posted correctly and accurately in the hotel’s financial systems.</li> </ul> <p><strong>Credit policy enforcement:</strong></p> <ul> <li>Ensure that all credit policies are adhered to by guests, corporate clients, travel agencies, and other stakeholders.</li> <li>Monitor and enforce the hotel’s credit terms, ensuring that clients’ credit limits and payment terms are respected.</li> <li>Approve or decline requests for extended credit or credit extensions in line with hotel policy.</li> </ul> <p><strong>Collections and dispute resolution:</strong></p> <ul> <li>Lead and manage the collections process, working with customers to ensure timely and full payment.</li> <li>Address and resolve disputes or issues related to billing, credit terms, and payment discrepancies.</li> <li>Negotiate payment arrangements with clients who may be facing financial difficulties.</li> <li>Work with the legal department or external collections agencies when necessary to recover overdue payments.</li> </ul> <p><strong>Reporting and financial analysis:</strong></p> <ul> <li>Prepare and submit regular reports on accounts receivable, aging balances, collections progress, and credit risk to senior management.</li> <li>Provide recommendations on improving cash flow, reducing overdue accounts, and optimizing the credit control process.</li> <li>Assist in preparing financial statements by ensuring all receivables are accounted for and accurately reported.</li> </ul> <p><strong>Team leadership and supervision:</strong></p> <ul> <li>Supervise and train the accounts receivable and credit team to ensure efficient operations.</li> <li>Provide guidance on credit management best practices, improving team performance and reducing errors.</li> <li>Foster a collaborative and effective working environment within the credit and finance departments.</li> </ul> <p><strong>Internal and external coordination:</strong></p> <ul> <li>Coordinate with sales, reservations, and front office departments to ensure accurate billing and timely payment processing.</li> <li>Work closely with the finance department to ensure proper cash flow management and adherence to budgets.</li> <li>Communicate effectively with clients, internal teams, and other stakeholders to address credit-related issues.</li> </ul> <p><strong>Compliance and documentation:</strong></p> <ul> <li>Ensure compliance with all applicable regulations, industry standards, and internal policies concerning credit management.</li> <li>Maintain accurate records of all credit agreements, transactions, and payment history.</li> <li>Ensure proper filing and documentation of all credit-related documents for auditing purposes.</li> </ul> <p><strong>Additional responsibilities:</strong></p> <ul> <li>Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.</li> </ul> <h4>People & culture</h4> <p><strong>Employee relations</strong></p> <ul> <li>Foster a positive and structured work environment which encourages the successful operation of the business, calling upon the necessary processes to deal with disciplinary, grievance and workforce change situations.</li> <li>Work alongside the People & Culture leader to investigate, document and administer corrective action immediately and effectively to reach the mutual goals of the business and the Heartist.</li> </ul> <p><strong>Recruitment</strong></p> <ul> <li>Hire new Heartists in conjunction with the People & Culture leader through INES.</li> <li>Use the interview guides provided and Talent Meter to gain further information on any potential candidate.</li> </ul> <p><strong>Employee engagement and communications</strong></p> <ul> <li>Strive to increase Heartist engagement by promoting a positive work environment where each Heartist is informed and proactive about the overall business goals. Ensure the consistent delivery of business and associate information with transparency so that each Heartist understands how they contribute to the company’s success. This will include working on the Employee Engagement Survey (EES) and People & Culture Audit. Ensure the EES Champions for the hotel/departmental action plans in order to increase Heartist engagement and improve EES scores year on year.</li> <li>Represent the organization as an exemplary ambassador of the Accor All Inclusive - Heartist Service Culture.</li> <li>Labour turnover to be closely monitored and proactive actions taken with regards to trends and suggestions to People & Culture leader as well as Hotel Manager/General Manager.</li> </ul> <h4>Learning & talent development & performance management</h4> <ul> <li>Ensure bi-annual Talent Review process is conducted and associated documentation maintained to the required standard.</li> <li>Facilitate the performance management cycle from probation reviews, annual performance reviews, development plans as well as on the job training.</li> <li>Ensure departments have adequate departmental trainers, and these are well utilised.</li> <li>For all supervisory positions have a transparent development programme in place in conjunction with the Talent & Culture leader as well as Learning & Development.</li> <li>Development of direct reports to give them ongoing feedback and development.</li> <li>Contributes to the morale and team spirit of the hotel by maintaining effective relationships with colleagues.</li> <li>Performs additional duties as directed by supervisors.</li> <li>Makes appropriate suggestions and recommendations to supervisors for the general improvement of the hotel.</li> <li>Is fully conversant with all health and safety, fire and emergency procedures.</li> <li>Maintains a high standard of personal hygiene, dress, uniform, and body language.</li> <li>Is polite and professional in any situation where the image or regulation of the hotel is represented.</li> <li>Attends meetings and training as required by supervisors.</li> <li>Ensures that all activities are carried out honestly, ethically, and within the parameters of local law.</li> <li>Interacts with guests actively soliciting feedback.</li> </ul> <h4>Finance</h4> <ul> <li>The activities and contribution of the role will impact the performance of the hotel.</li> <li>Act on behalf of the business to work through complex situations and reduce risk, interpreting and implementing company policies and employment legislation as appropriate.</li> <li>Exercise sound judgment and integrity at all times to ensure confidentiality of protected information.</li> <li>Be fiscally competent in budgeting, forecasting including the commentary that goes with the documents/meetings.</li> <li>Demonstrate full awareness of departmental budget/P&L and work towards achieving it by minimizing expenses and maximizing room revenue.</li> </ul> <p>This role demands strategic thinking, strong leadership, and a focus on delivering exceptional guest experiences while maximizing revenue and profitability.</p> <h4>Qualifications</h4> <p><strong>Abilities/key competencies/skills</strong></p> <p>Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Heartist service culture to be responsive, respectful and deliver a great experience.</p> <p><strong>Leading myself</strong></p> <ul> <li>Positive orientation</li> <li>Operational decision making</li> <li>Self-development & management</li> </ul> <p><strong>Leading others</strong></p> <ul> <li>Developing an empowered team</li> <li>Leading an engaged and diverse team</li> <li>Communication</li> </ul> <p><strong>Leading the business</strong></p> <ul> <li>Advocating guest passion</li> <li>Business planning and analysis</li> <li>Business improvement and change</li> </ul> <p><strong>Experience/certificates/education</strong></p> <ul> <li>Experience: At least 3-5 years of experience in credit management, preferably within the hospitality industry.</li> <li>Education: A degree in finance, accounting, business administration, or a related field. A certification in credit management or finance (e.g., Certified Credit Executive - CCE) is a plus.</li> <li>Skills & attributes: <ul> <li>Proficiency in accounting software and property management systems (e.g., Opera, SAP, or similar platforms).</li> <li>Strong Microsoft Excel skills for data analysis, reporting, and financial tracking.</li> <li>Strong ability to analyze financial data, assess credit risks, and make informed decisions.</li> <li>Strong negotiation skills to resolve payment issues, extend credit terms, or settle disputes.</li> <li>Ability to manage financial records and ensure accuracy in all credit-related activities.</li> <li>Ability to resolve issues related to billing, collections, and disputes effectively.</li> <li>Experience in supervising and guiding a team to meet departmental objectives.</li> </ul> </li> </ul> <h4>Additional information</h4> <p><strong>Your team and working environment:</strong></p> <p>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.</p> <p><strong>Our commitment to diversity & inclusion:</strong></p> <p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <h4>Responsibilities</h4> <strong>Credit assessment and risk management:</strong><br> <li>Evaluate the creditworthiness of potential clients, including corporate clients, travel agents, and groups.</li> <li>Review and approve credit applications, ensuring they meet the hotel’s credit policy.</li> <li>Analyze customer financial history and determine appropriate credit limits for each account.</li> <li>Regularly monitor and assess accounts to identify and mitigate potential credit risks.</li> <strong>Accounts receivable management:</strong><br> <li>Oversee the management of accounts receivable, ensuring that all invoices are sent promptly and payments are collected on time.</li> <li>Follow up on outstanding accounts and overdue payments to ensure timely resolution.</li> <li>Manage aging reports and work proactively to reduce overdue accounts and minimize bad debt.</li> <li>Ensure that all payments are posted correctly and accurately in the hotel’s financial systems.</li> <strong>Credit policy enforcement:</strong><br> <li>Ensure that all credit policies are adhered to by guests, corporate clients, travel agencies, and other stakeholders.</li> <li>Monitor and enforce the hotel’s credit terms, ensuring that clients’ credit limits and payment terms are respected.</li> <li>Approve or decline requests for extended credit or credit extensions in line with hotel policy.</li> <strong>Collections and dispute resolution:</strong><br> <li>Lead and manage the collections process, working with customers to ensure timely and full payment.</li> <li>Address and resolve disputes or issues related to billing, credit terms, and payment discrepancies.</li> <li>Negotiate payment arrangements with clients who may be facing financial difficulties.</li> <li>Work with the legal department or external collections agencies when necessary to recover overdue payments.</li> <strong>Reporting and financial analysis:</strong><br> <li>Prepare and submit regular reports on accounts receivable, aging balances, collections progress, and credit risk to senior management.</li> <li>Provide recommendations on improving cash flow, reducing overdue accounts, and optimizing the credit control process.</li> <li>Assist in preparing financial statements by ensuring all receivables are accounted for and accurately reported.</li> <strong>Team leadership and supervision:</strong><br> <li>Supervise and train the accounts receivable and credit team to ensure efficient operations.</li> <li>Provide guidance on credit management best practices, improving team performance and reducing errors.</li> <li>Foster a collaborative and effective working environment within the credit and finance departments.</li> <strong>Internal and external coordination:</strong><br> <li>Coordinate with sales, reservations, and front office departments to ensure accurate billing and timely payment processing.</li> <li>Work closely with the finance department to ensure proper cash flow management and adherence to budgets.</li> <li>Communicate effectively with clients, internal teams, and other stakeholders to address credit-related issues.</li> <strong>Compliance and documentation:</strong><br> <li>Ensure compliance with all applicable regulations, industry standards, and internal policies concerning credit management.</li> <li>Maintain accurate records of all credit agreements, transactions, and payment history.</li> <li>Ensure proper filing and documentation of all credit-related documents for auditing purposes.</li> <strong>Additional responsibilities:</strong><br> <li>Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.</li> <h4>People & culture</h4> <strong>Employee relations:</strong><br> <li>Foster a positive and structured work environment which encourages the successful operation of the business, calling upon the necessary processes to deal with disciplinary, grievance and workforce change situations.</li> <li>Work alongside the People & Culture leader to investigate, document and administer corrective action immediately and effectively to reach the mutual goals of the business and the Heartist.</li> <strong>Recruitment:</strong><br> <li>Hire new Heartists in conjunction with the People & Culture Leader through INES.</li> <li>Use the interview guides provided and Talent Meter to gain further information on any potential candidate.</li> <strong>Employee engagement and communications:</strong><br> <li>Strive to increase Heartist engagement by promoting a positive work environment where each Heartist is informed and proactive about the overall business goals. Ensure the consistent delivery of business and associate information with transparency so that each Heartist understands how they contribute to the company’s success. This will include working on the Employee Engagement Survey (EES) and People & Culture Audit. Ensure the EES Champions for the hotel/departmental action plans in order to increase Heartist engagement and improve EES scores year on year.</li> <li>Represent the organization as an exemplary ambassador of the Accor All Inclusive - Heartist Service Culture.</li> <li>Labour turnover to be closely monitored and proactive actions taken with regards to trends and suggestions to People & Culture leader as well as Hotel Manager/General Manager.</li> <h4>Learning & talent development & performance management</h4> <li>Ensure bi-annual Talent Review process is conducted and associated documentation maintained to the required standard.</li> <li>Facilitate the performance management cycle from probation reviews, annual performance reviews, development plans as well as on the job training.</li> <li>Ensure departments have adequate departmental trainers, and these are well utilised.</li> <li>For all supervisory positions have a transparent development programme in place in conjunction with the Talent & Culture leader as well as Learning & Development.</li> <li>Development of direct reports to give them ongoing feedback and development.</li> <li>Contributes to the morale and team spirit of the hotel by maintaining effective relationships with colleagues.</li> <li>Performs additional duties as directed by supervisors.</li> <li>Makes appropriate suggestions and recommendations to supervisors for the general improvement of the hotel.</li> <li>Is fully conversant with all health and safety, fire and emergency procedures.</li> <li>Maintains a high standard of personal hygiene, dress, uniform, and body language.</li> <li>Is polite and professional in any situation where the image or regulation of the hotel is represented.</li> <li>Attends meetings and training as required by supervisors.</li> <li>Ensures that all activities are carried out honestly, ethically, and within the parameters of local law.</li> <li>Interacts with guests actively soliciting feedback.</li> <h4>Finance</h4> <li>The activities and contribution of the role will impact the performance of the hotel.</li> <li>Act on behalf of the business to work through complex situations and reduce risk, interpreting and implementing company policies and employment legislation as appropriate.</li> <li>Exercise sound judgment and integrity at all times to ensure confidentiality of protected information.</li> <li>Be fiscally competent in budgeting, forecasting including the commentary that goes with the documents/meetings.</li> <li>Demonstrate full awareness of departmental budget/P&L and work towards achieving it by minimizing expenses and maximizing room revenue.</li> <p>This role demands strategic thinking, strong leadership, and a focus on delivering exceptional guest experiences while maximizing revenue and profitability.</p> <h4>Qualifications</h4> <h4>Abilities / key competencies / skills</h4> <p>Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Heartist service culture to be responsive, respectful and deliver a great experience.</p> <strong>Leading myself</strong><br> <li>Positive orientation</li> <li>Operational decision making</li> <li>Self-development & management</li> <strong>Leading others</strong><br> <li>Developing an empowered team</li> <li>Leading an engaged and diverse team</li> <li>Communication</li> <strong>Leading the business</strong><br> <li>Advocating guest passion</li> <li>Business planning and analysis</li> <li>Business improvement and change</li> <h4>Experience / certificates / education</h4> <li>Experience: At least 3-5 years of experience in credit management, preferably within the hospitality industry.</li> <li>Education: A degree in finance, accounting, business administration, or a related field. A certification in credit management or finance (e.g., Certified Credit Executive - CCE) is a plus.</li> <li>Skills & attributes: <ul> <li>Proficiency in accounting software and property management systems (e.g., Opera, SAP, or similar platforms).</li> <li>Strong Microsoft Excel skills for data analysis, reporting, and financial tracking.</li> <li>Strong ability to analyze financial data, assess credit risks, and make informed decisions.</li> <li>Strong negotiation skills to resolve payment issues, extend credit terms, or settle disputes.</li> <li>Ability to manage financial records and ensure accuracy in all credit-related activities.</li> <li>Ability to resolve issues related to billing, collections, and disputes effectively.</li> <li>Experience in supervising and guiding a team to meet departmental objectives.</li> </ul> </li> <h4>Additional information</h4> <strong>Your team and working environment:</strong><br> <p>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.</p> <p>Note: Customization may be included for any specific local or legislative requirements, such as work permits.</p> <strong>Our commitment to diversity & inclusion:</strong><br> <p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>