Wordpress Developer Jobs in Egypt

<p><h4>About Deloitte<\/h4>\n<p>Connect to your career at Deloitte. Deloitte, established globally in 1845, is the world\u2019s largest and leading professional services firm, providing audit and assurance, tax, consulting, financial advisory, and risk advisory services to public and private clients spanning multiple industries. We are present in more than 150 countries, and as the world's largest management consulting business, Deloitte is distinct in its ability to help clients solve their most complex problems, from strategy to implementation.<\/p>\n<p>Deloitte Innovation Hub (DIH) is a strategic initiative\/priority established by Deloitte North & South Europe (NSE) to support our ambition to become the leading business transformation partner of choice for our clients and to expand and scale our delivery footprint across EMEA. With access to a scaled, diverse, highly skilled, motivated, and engaged workforce, DIH is delivering complex technical solutions for clients\u2019 most complex business problems, across portfolios that include \u2018Strategy & Transactions\u2019, \u2018Customer\u2019, \u2018Engineering, AI & Data\u2019, \u2018Enterprise, Technology & Performance\u2019 and \u2018Cyber\u2019.<\/p>\n<p>DIH is aiming to become the destination for top talents in Egypt for a long, exciting career. We invest in outstanding people of diverse talents and backgrounds and empower them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we. Our organization has grown in scale and diversity, providing services across the region, with our shared culture remaining the same. We aim to help clients realize their ambitions, make a positive difference in society, and maximize the success of our people. This drive fuels the commitment and humanity that run deep through our every action.<\/p>\n\n<h4>About the role<\/h4>\n<p>Connect to your opportunity. Ready to launch your career at the intersection of pharmaceutical manufacturing and cutting-edge technology? Deloitte is seeking a Business Analyst to join our Supply Chain \"Manufacturing\" practice in Cairo. This is an exciting opportunity for ambitious graduates to dive into tech-enabled projects, with a specialized focus on implementing Manufacturing Execution Systems (MES) for leading pharmaceutical clients across the globe.<\/p>\n<p>You'll play a vital role in driving digital transformation within the pharmaceutical sector, optimizing production processes, and delivering tangible impact from day one. This hands-on role focuses specifically on MES implementations\u2014systems that are critical to ensuring compliance, traceability, and operational excellence in pharmaceutical manufacturing.<\/p>\n<p>You'll collaborate with a dynamic team of experienced engineers and tech specialists, learning to analyze complex pharmaceutical manufacturing processes, identify areas for innovation, and design smart MES solutions. Working directly with clients, you'll translate their operational challenges into opportunities for efficiency, compliance, and growth through advanced Manufacturing Execution Systems. If you're eager to make a real difference in the pharmaceutical industry and shape the future of smart manufacturing, this is your chance to learn, grow, and contribute.<\/p>\n\n<h4>Qualifications and experience<\/h4>\n<p><strong>You need:<\/strong><\/p>\n<ul>\n<li>A bachelor's degree in Pharmaceutical Engineering, Pharmaceuticals, Chemical Engineering, Biomedical Engineering, or a closely related discipline, with graduation in 2025 or 2026.<\/li>\n<li>0\u20133 years of professional experience in a technical or techno-functional role, ideally within pharmaceutical manufacturing, data analytics, or consulting.<\/li>\n<li>A strong academic record.<\/li>\n<li>Proficiency in English, both written and spoken, is essential.<\/li>\n<li>A demonstrated strong interest in the pharmaceutical or life sciences industry, ideally with relevant coursework, projects, or internships in pharmaceutical manufacturing or operations.<\/li>\n<li>An eagerness to learn about pharmaceutical manufacturing processes, Manufacturing Execution Systems (MES), information systems, and data analytics in an operational context.<\/li>\n<li>Being passionate about the latest technology trends and developments in pharmaceutical manufacturing.<\/li>\n<li>Excellent analytical and problem-solving skills.<\/li>\n<li>Strong communication and interpersonal skills, with the ability to articulate ideas clearly to both technical and non-technical stakeholders.<\/li>\n<li>A proactive attitude and the ability to work effectively in a collaborative team environment.<\/li>\n<\/ul>\n\n<h4>Preferred skills<\/h4>\n<ul>\n<li>Any exposure to Manufacturing Execution Systems (MES) concepts, pharmaceutical manufacturing workflows, or factory automation during your studies.<\/li>\n<li>Understanding of pharmaceutical regulatory requirements (e.g., GMP, FDA regulations) and their impact on manufacturing systems.<\/li>\n<li>Experience with data analysis and AI tools (e.g., Excel, basic programming languages like Python or R, genAI) from academic projects.<\/li>\n<li>An understanding of data management and information technology principles.<\/li>\n<li>Familiarity with pharmaceutical supply chain management and batch traceability concepts.<\/li>\n<\/ul>\n\n<h4>Required software skills<\/h4>\n<p>Proficiency in Microsoft tools (Word, Excel, PowerPoint, Outlook, OneNote, OneDrive, Teams).<\/p>\n\n<h4>About the service line \u2013 Technology & Transformation<\/h4>\n<p>Distinctive thinking, deep expertise, and collaborative working. That\u2019s what connects us. That\u2019s what makes us Deloitte. If you want to help solve some of the biggest challenges around, join us. Together, we\u2019ll make an impact that matters.<\/p>\n\n<h4>About the industry<\/h4>\n<p>\u201cWhat attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte\u2019s clients include many of the world\u2019s largest organizations; I wanted to be part of a team that made a difference that I could be proud of.\u201d \u2013 Dan, T&T<\/p>\n\n<h4>Our commitment to you<\/h4>\n<p>Making an impact is more than just what we do: it\u2019s why we\u2019re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.<\/p>\n<p>We want you. The true you. Your own strengths, perspective and personality. So we\u2019re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we\u2019ll take your wellbeing seriously, too. Because it\u2019s only when you\u2019re comfortable and at your best that you can make the kind of impact you, and we, live for.<\/p>\n<p>Your expertise is our capability, so we\u2019ll make sure it never stops growing. Whether it\u2019s from the complex work you do, or the people you collaborate with, you\u2019ll learn every day. Through world-class development, you\u2019ll gain invaluable technical and personal skills. Whatever your level, you\u2019ll learn how to lead.<\/p>\n\n<h4>Next steps<\/h4>\n<p>A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you\u2019ll experience a purpose you can believe in and an impact you can see. You\u2019ll be free to bring your true self to work every day. And you\u2019ll never stop growing, whatever your level.<\/p><\/p><p><\/p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Connect to your career at Deloitte. Deloitte , established globally in 1845, is the world s largest and leading professional services firm, providing audit and assurance, tax, consulting, financial advisory, and risk advisory services to public and private clients spanning multiple industries. We are present in more than 150 countries, and as the world's largest management consulting business, Deloitte is distinct in its ability to help clients solve their most complex problems, from strategy to implementation. Deloitte innovation hub (DIH) is a strategic initiative/priority established by Deloitte North &amp; South Europe (NSE) to support our ambition to become the leading business transformation partner of choice for our clients and to expand and scale our delivery footprint across EMEA. With access to a scaled, diverse, highly skilled, motivated, and engaged workforce, DIH is delivering complex technical solutions for clients most complex business problems, across Portfolios that include Strategy &amp; Transactions , Customer , Engineering, AI &amp; Data, Enterprise, Technology &amp; Performance and Cyber . DIH is aiming to become the destination for top talents in Egypt for a long, exciting career. We invest in outstanding people of diverse talents and backgrounds and empower them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we. Our organization has grown in scale and diversity, providing services across the region, with our shared culture remaining the same. We aim to help clients realize their ambitions, make a positive difference in society, and maximize the success of our people. This drive fuels the commitment and humanity that run deep through our every action. Connect to your opportunity. Ready to launch your career at the intersection of product engineering and cutting-edge technology? Deloitte is seeking a Junior or Experienced Graduate to join our Supply Chain "Product Engineering and Development" practice in Cairo. This is an exciting opportunity for ambitious graduates to dive into tech-enabled projects, with a strong focus on implementing Product Lifecycle Management (PLM) for leading clients across the globe. You'll play a vital role in driving digital transformation, particularly within the consumer and engineering, resources and industrials industries, optimizing product engineering and development and delivering tangible impact from day one. You'll collaborate with a dynamic team of experienced engineers and tech specialists, learning to analyze complex product engineering and development processes, identify areas for innovation, and design smart solutions. This hands-on role means working directly with clients, translating their operational challenges into opportunities for efficiency and growth through advanced systems. If you're eager to make a real difference and shape the future of product engineering and development, this is your chance to learn, grow, and contribute. Connect to your skills and professional experience. Preferred Skills: Exposure to Product Lifecycle Management (PLM), Manufacturing Execution Systems (MES), supply chain, or factory automation concepts, gained through academic or practical experience. Experience using data analysis and AI tools (e.g., Excel, Python, R, or GenAI) to derive insights from structured or unstructured data in academic or project settings. Data management principles and core information technology concepts, with the ability to apply them in an enterprise context. Experience in configuration, testing and deployment process automation (experience with: RedHat, Python, Java automation scripts) Required Software Skills Proficiency in Microsoft tools (Word, Excel, PowerPoint, Outlook, OneNote, OneDrive, Teams). Hands-on experience with leading PLM platforms such as Siemens Teamcenter, PTC Windchill, Dassault Systems ENOVIA/3DEXPERIENCE, Or other enterprise PLM solutions. Connect to your service line Technology &amp; Transformation. Distinctive thinking, deep expertise, and collaborative working. That s what connects us. That s what makes us Deloitte. If you want to help solve some of the biggest challenges around, join us. Together, we ll make an impact that matters. Connect to your Industry. What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte s clients include many of the world s largest organizations; I wanted to be part of a team that made a difference that I could be proud of. -Dan, T&amp;T Our commitment to you Making an impact is more than just what we do: it s why we re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we ll take your wellbeing seriously, too. Because it s only when you re comfortable and at your best that you can make the kind of impact you, and we, live for. Your expertise is our capability, so we ll make sure it never stops growing. Whether it s from the complex work you do, or the people you collaborate with, you ll learn every day. Through world-class development, you ll gain invaluable technical and personal skills. Whatever your level, you ll learn how to lead. Connect to your next step A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you ll experience a purpose you can believe in and an impact you can see. You ll be free to bring your true self to work every day. And you ll never stop growing, whatever your level. Discover more reasons to connect with us, our people and purpose-driven culture at Deloitte middle east careers.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>A Bachelor s degree in an engineering field (e.g., Pharmaceuticals, Bio Engineering, Computer Science, Chemical Engineering, Mechanical Engineering, Biomedical Engineering, or a related discipline), with graduation in 2024 or 2025. 3-7 years of relevant experience in technical or techno-functional roles, with a strong preference for backgrounds in product engineering, PLM implementations, data analytics, or consulting-led transformations. Hands-on experience in PLM functional testing, including the development of automated test scripts and execution frameworks to support high-quality system delivery. A strong academic record. Proficiency in English, both written and spoken, is essential. A demonstrated strong interest in the industrial products, consumer or energy, resources and industrials industries, ideally with relevant coursework, projects, or internships. An eagerness to learn about engineering and manufacturing processes, information systems, and data analytics in an operational context. Being passionate about the latest technology trends and developments. Excellent analytical and problem-solving skills. Strong communication and interpersonal skills, with the ability to articulate ideas clearly. A proactive attitude and the ability to work effectively in a collaborative team environment.</p><p></p></section>

Job Title: Sales Engineer – Swimming Pools & Equipment Location: Maadi, Cairo, Egypt Job Type: Full-time, Onsite Working Hours: 9:00 AM – 5:00 PM (Sunday – Thursday) Days Off: Friday & Saturday Benefits: Social Insurance + Medical Insurance<br>Position Summary The Sales Engineer will bridge technical expertise and sales, helping clients select the right pool equipment, preparing quotations, providing after-sales support, and closing deals. This role requires knowledge of pool hydraulics, filtration systems, pumps, and chemical treatment – combined with strong selling skills.<br>Key Responsibilities Technical Sales & Consulting Meet with walk-in clients and handle calls/Whats App inquiries to understand their pool specifications (size, volume, usage type).<br>Recommend appropriate pool equipment: pumps, filters (sand/cartridge/DE), heaters, chlorinators, lights, cleaning systems, and spare parts.<br>Prepare technical and commercial offers, including system design suggestions and installation guidance.<br>Upsell maintenance contracts, chemical kits, and energy-efficient solutions.<br>Quotations & Order Management Generate accurate quotations, proforma invoices, and sales orders.<br>Follow up on pending proposals and negotiate pricing within company guidelines.<br>Coordinate with warehouse/logistics for timely order fulfillment and delivery.<br>Customer Support & Problem-Solving Provide basic technical troubleshooting for pump failures, leaks, or pressure issues.<br>Educate customers on proper pool maintenance, chemical dosing, and equipment lifespan.<br>Handle returns, warranty claims, and replacement parts efficiently.<br>Market & Product Knowledge Stay updated on new pool technologies (variable-speed pumps, salt chlorinators, automation systems).<br>Track competitors’ pricing and product offerings in the Egyptian pool market.<br>Report customer feedback to management for inventory and product planning.<br>Qualifications Required Bachelor’s degree in Mechanical Engineering, Mechatronics, or a related field.<br>1–3 years of sales or technical support experience in swimming pools, water treatment, pumps, or HVAC.<br>Strong understanding of pool hydraulics, pump curves, filtration cycles, and basic chemistry.<br>Excellent communication and negotiation skills in Arabic (English is a plus for technical terms).<br>Comfortable working onsite full-time in Maadi.<br>Proficient in Microsoft Office (Excel for quotations, Word for proposals).<br>Preferred Previous experience with pool equipment brands (Pentair, Hayward, Astral, Emaux, Waterco, etc.).<br>Familiarity with CRM tools or inventory systems.<br>Existing network of pool contractors, facility managers, or villa owners.<br>Key Performance Indicators (KPIs) Monthly sales revenue vs. target<br>Number of quotations issued<br>Quotation-to-order conversion rate<br>Customer satisfaction and repeat business<br>Response time to client inquiries<br>What We Offer Fixed salary (commensurate with experience)<br>Performance-based commission/bonus<br>Social Insurance (as per Egyptian law)<br>Medical Insurance (comprehensive coverage)<br>Stable working hours: Sunday–Thursday, 9 AM–5 PM (Friday & Saturday off)<br>Onsite training on pool equipment and sales processes<br>Career growth within a specialized pool equipment company

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Job Description</span><p><b>Are You Ready to Make It Happen at Mondelēz International?</b></p><br><p><b>Join our Mission to Lead the Future of Snacking. Make It With Pride.</b></p><br><p>You will execute initiatives through&nbsp;I2M and IIM processes for the site and ensure&nbsp;effective execution, coordination,&nbsp;tracking &amp; communication of change as it relates to new and existing products, packaging and processes for the plant.</p><br><p><b>How you will contribute</b></p><br><p>You will:</p><br><ul><li>Support Project Development / Execution:&nbsp; Execute initiatives through I2M/IIM&nbsp;(Innovation 2 Market; Initiative Management),&nbsp;Provide critical inputs to the&nbsp;&nbsp;site BD&nbsp;leader (specifically for IIM Design Reviews (DR2 – DR6)); From Design reviews-DR 4 onwards execute project activities on the site; Master data creation,&nbsp;Art Work, Raw/Pack Material availability, Track timings – and report to project team. Organize trials and FPA’s (e.g.&nbsp;materials, team logistics etc.).&nbsp;Communication and execution of promotional activities within the I2M process.</li><li>Support ongoing business simplification: Provide inputs to Site BD leader to support Integration of overall site change management agenda to ensure&nbsp;delivery of projects while maintaining service levels. Coordination (planning and tracking) with all plant departments for plant trials, key project activities.&nbsp;Status tracking and communication of Plant activities key Cross functional team members (external to the plant). Work on the de-complexity agenda and&nbsp;support the delivery of the site productivity and improvement agenda. Ensure execution of regional /global menu cards and ensure that manufacturing&nbsp;hurdle rates are met.</li><li>Support site BD Leader to Manage the interfaces with the category PCMs, be responsible for the timely execution of new initiatives and business&nbsp;related projects using IIM methodology;&nbsp; Coordinates effectively with Operations Core team to setup VSU teams for the projects and with the Engineering&nbsp;team to manage startup and construction activities for the projects.</li></ul><p><b>What you will bring</b></p><br><p>A desire to drive your future and accelerate your career and the following experience and knowledge:</p><br><ul><li>Strong operational &amp; manufacturing experience in CPG industry with experience in TPM-Total productive maintenance, 5s, LEAN, 6 sigma tools and concepts,&nbsp;Safety &amp; GMP standards</li><li>Possess financial &amp; business acumen, project management skills and Knowledge of industrial manufacturing equipment,&nbsp;Technology &amp; Engineering&nbsp;automation basics.</li><li>Computer&nbsp;proficiency (MS Office to include Word, Excel, PowerPoint) &amp; experience in ERP systems. Excellent communication skills (Verbal and Written),&nbsp;Analytical &amp; Problem solving skills, strong collaboration and relationship management skills.</li></ul><p><b><u>More about this role</u></b></p><br><p><b>What you need to know about this position:</b></p><br><p><b>Key Accountabilities</b><br><b>1. CAPEX &amp; Engineering Governance</b><br>Own annual CAPEX planning and long-term infrastructure roadmap.<br>Lead capital projects from feasibility to commissioning and vertical start-up.<br>Prepare capital appropriation requests (CARs) and financial justifications.<br>Ensure projects deliver on scope, timing, cost, and performance guarantees.<br>Manage automation and digitalization programs aligned with Factory of the Future.<br><b>2. Productivity &amp; Cost Leadership</b><br>Drive Conversion and Non-Conversion productivity programs.<br>Lead RM/PM cost optimization workshops with cross-functional teams.<br>Optimize Internal Billing Rates (IBRs) and plant cost structures.<br>Deliver savings aligned with Annual Contract (AC) commitments.<br>Conduct financial evaluations, simulations, and risk assessments for major initiatives.<br><b>3. Capacity &amp; Asset Optimization</b><br>Evaluate and upgrade plant capacities to support growth agenda.<br>Lead debottlenecking initiatives and line extensions.<br>Implement lean manufacturing and IL6S loss elimination principles.<br>Ensure compliance with World Class Manufacturing standards.<br><b>4. Financial &amp; Strategic Planning</b><br>Build and manage BD&amp;E annual budget.<br>Support site P&amp;L through strong financial governance of projects.<br>Conduct scenario analysis and business case modeling.<br>Align site masterplan with 3–5 year growth strategy.<br><b>5. Leadership &amp; Cross-Functional Collaboration</b><br>Lead and mentor engineers and project teams.<br>Act as key liaison between plant and regional BD/Engineering leadership.<br>Facilitate stage-gate approvals and senior leadership reviews.<br>Drive high-performance culture and capability building within the team.</p><br><p><b>What extra ingredients you will bring:</b></p><br><p>Strong business acumen with ability to represent the plant holistically in key projects and forums.<br>Strategic thinking combined with hands-on execution capability.<br>Financial literacy across CAPEX, OPEX, ROI, IRR, and payback modeling.<br>Structured project management approach.<br>Proven ability to lead cross-functional and cross-regional teams.<br>High stakeholder influence and communication capability.<br>Change management and transformation leadership.</p><br><p><b>Education / Certifications:</b></p><br><p>Bachelor’s degree in mechanical or electrical engineering.<br>PMP Certification preferred.</p><br><p><b>Job specific requirements:</b></p><br><p>2–3 years of experience in CAPEX Project Management.<br>&nbsp;</p><br><p><b>Travel requirements:</b></p><br><p><b>None</b></p><br><p><b>Work schedule:</b></p><br><p><b>Full-Time</b></p><br>&amp;#xa;&amp;#xa;No Relocation support available<span><b>Business Unit Summary</b></span>Mondelēz International in the Middle East, North Africa and Pakistan serves the Middle East and Africa markets as well as Australia, New Zealand, the UK and Canada. Headquartered in Dubai, UAE, we have more than 2600 employees working across seven plants and six commercial offices; we make, bake, sell and deliver our products to customers. We are market leaders in key snacking categories with iconic global and local brands including Cadbury Dairy Milk chocolate, Milka, Oreo and belVita biscuits, Barni Cakes,Tang powdered beverage, Chiclets and Trident gum and Halls candy.&nbsp;<p>Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.</p><br><b><span>Job Type</span></b>RegularManufacturing supportManufacturing </div>

Job Purpose: The Officer, Training will administer and coordinate the training components of assigned projects, ensuring the quality, consistency, and effectiveness of training delivery. The role supports project objectives through training material review, trainer preparation and evaluation, monitoring and reporting, and collaboration with internal and external stakeholders, in alignment with institutional and project standards.<br>Core Responsibilities:<br>Training Planning and Coordination:● Coordinate and support the planning and delivery of training activities in alignment with approved project plans and timelines● Ensure training sessions are conducted regularly and efficiently <br>Training Content Review and Quality Assurance:● Review and support the preparation of training and Training-of-Trainers (TOT) materials to ensure alignment with project objectives, quality standards, and target audience needs<br>Trainer Selection and Development:● Support the selection of trainers based on defined evaluation criteria● Conduct TOT sessions for assigned target groups and ensure trainers are adequately prepared to deliver training content<br>Trainer Monitoring and Evaluation:● Observe training delivery, evaluate trainer performance, and provide structured feedback to support continuous improvement and maintain training quality<br>Monitoring, Evaluation and Data Support:● Ensure accurate completion of training monitoring and evaluation tools● Support data collection, consolidation, and reporting related to training activities at the project level<br>Stakeholder Coordination:● Work closely with internal project teams and external partners to coordinate training logistics, schedules, and implementation requirements● Maintain effective communication with relevant focal points<br>Reporting and Documentation:● Maintain accurate records related to training activities, trainer performance, and evaluation outcomes● Provide regular updates to project leadership on training progress and issues<br>Compliance and Quality Standards:● Ensure training activities adhere to approved methodologies, project requirements, and institutional policies<br>General Administrative and Project Support:● Perform other related duties as assigned in support of project and departmental objectives<br>Qualifications:Education and Experience:● Bachelor’s degree in a related field● Training of Trainers (TOT) certification is required● Minimum of seven years of relevant experience in conducting and coordinating TOT programs● Demonstrated experience in observing trainers and providing structured performance feedback<br>Skills:● Training and Development: Strong training delivery and facilitation skills, excellent observation, evaluation, and feedback-giving abilities● Communication: Strong written and verbal communication skills● Technical: Proficiency in standard office applications, e.g., Excel, Power Point and Word● Interpersonal: Ability to work collaboratively with diverse internal and external stakeholders● Personal: High attention to quality, accuracy and documentation<br>This position is open until August 27, 2026.<br>Placement is based on the candidate’s experience and skills. Only candidates who make it to the short list will be contacted.<br>"The American University in Cairo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals with disabilities areencouraged to apply."<br>“We thank all individuals who have expressed interest in working at The American University in Cairo.”

Application Deadline: 24 August 2026Department: Food & Beverage Location: Egypt - Cairo<br><br>Description<br><br>SCOPE<br><br>The overall scope of the job includes serving food and beverages to guests in the assigned outlet, and providing a courteous, professional, efficient, and flexible service consistent with the standards of the hotel and in line with Kempinski’s DNA values in order to encourage sales and maximize guest satisfaction.<br><br>OVERALL OBJECTIVES<br><br>The job of Restaurant Hostess is executed satisfactorily when:All rules & regulations are strictly adhered to within the hotel including the hotel’s policy on fire and safety as well as hygiene regulations including HACCP. The service team is well managed, having delegated the appropriate tasks to the team members. A High quality of product and service is maintained in the outlet. The outlet is developed in an entrepreneurial manner, looking for opportunities to generate more business at all times.<br><br><br>Key Responsibilities<br><br>MAIN RESPONSIBILITIESResponsible to Assistant Restaurant Manager / Restaurant Manager Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and name tag at all times according to the hotel's dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times. A courteous, professional, and efficient service is provided at all times. All duties and tasks are performed as per the tasks required at the outlet. Be knowledgeable of all services and products offered by the hotel. Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned. Have the knowledge and understanding to explain and perform up-selling all items offered by the department assigned as well as offering alternatives. Monitor operating supplies, and equipment and reduce spoilage and wastage successfully. Ensure that the place of work and surrounding area is kept clean and organized at all times. Successfully perform opening and closing procedures established for the assigned outlet Handle guest inquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors. Report guest complaints immediately to the supervisors and ensure follow-up is performed with the guest. Be knowledgeable about operating the existing POS system based on the trained responsibility level assigned in the department. Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety. Maintain a good rapport and work relations with staff in the assigned department and within the hotel. Attend and contribute to all staff meetings, departmental training, and hotel-initiated training scheduled. Undertake reasonable tasks and secondary duties as assigned by the Department Head. Respond to any changes in the department as dictated by the hotel management. Assist in carrying out scheduled inventories of products and operating equipment. Perform any other assigned reasonable duties and responsibilities as assigned. Project at all times a positive and motivated attitude and exercise self-control. Maintain and update the restaurant's guest history. Maintain a legible and up-to-date reservation book. Maintain and coordinate the printing of the respective restaurant menus. Maintain excellent communication with all related departments i.e Guest Services and Concierge departments Restaurant Reservations All other F&B outlets, In-Room dining, and Banquet Service<br><br>Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.<br><br><br><br>Skills, Knowledge and Expertise<br><br>Language:<br>Ability to work and communicate in a multinational environment Local language – excellent oral and written skills. English – excellent oral and written skills. Additional language – beneficial. Competencies:Ability to work as part of a team, thrive under pressure in challenging circumstances and come up with proactive, rational solutions. Excellent written and verbal communication skills. Excellent organizational and time management skills. Applies a professional, confidential and ethical approach at all times. Works in a safe, prudent and organized manner. TECHNICAL<br>COMPETENCIES: Computer literacy adapted to the field of training:Ability to operate computer and office equipment. Proficiency in Excel and Word is beneficial. INDIVIDUAL<br>CHARACTERISTICS: To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:Passionate for Food & Beverage People Oriented Passionate for European luxury Entrepreneurial Straightforward Sense of responsibility Team player Analytical thinker Flexible and reliable Tolerant and open minded Works well under pressure EXPERIENCE: To fill the position, the following is required:<br>Experience in an F&B service role.<br><br><br>About Kempinski<br><br>Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.<br><br>Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.<br><br>For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.<br><br>In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.

Nurse Case Manager Department Job Title: Nurse Case Manager Department: Patient Support Programs Location: Remote Travel: 0% Calian Manager: Program Manager Education: College or University Level: Junior, Intermediate, Senior Status: Full-Time or Part-Time Summary of Position: The Nurse Case Manager (NCM) is responsible for managing all aspects of the reimbursement environment and program support for assigned physicians in each geographical area. An expert in regional government payer policies and procedures, the NCM supports the regional needs of the client and works directly with the in-house team to facilitate the enrolment, reimbursement, and scheduling process to ensure patients have easy access to their prescribed therapy. The individual also assists the physicians in assessing the needs of each patient resulting in increased patient program enrollment and improved patient outcomes Accountabilities • Customizes program elements to meet the needs of assigned prescribing physicians. • Reviews patient status and assists the prescribing physician to complete patient enrolment, prepare Special Authorization (SA) petitions for public or private coverage by auditing patient charts, assessing previous therapies and tests to complete the SA. • Completes all relevant reports (program specific reports, expenses, etc.) as per specified timelines and as per required standards • Welcomes each patient to the program and captures required patient information. • Provides therapy guidelines for patients and physicians. Proactively helps resolve client issues with regards to assigned physicians. • Ensures patient services are coordinated and tracked, according to KPI’s, resulting in expedited access to therapy. • Coordinates private and public coverage activity directly with insurers following program Standard Operating Procedures. • Follow up with patients regarding the outcome of reimbursement navigation. • Provide information and navigate patient through financial assistance. • Identifies obstacles to obtaining coverage and channels this information to the Associate Program Manager • Participate in scheduled Key Opinion Leader (KOL) physician meetings with Sales Representatives. • Develops strong working relationships with physicians and physician office staff, providing additional office support to ensure smooth maintenance of patients enrolled in the program as needed. • Provides service presentation to KOL physicians in collaboration with the Sales Representatives on new program initiatives. • Acts a liaison and provides ongoing feedback to the Patient Assistance Program based on observations in the field and feedback from customers as it pertains to quality of services, training, and other areas of importance. • Maintain ongoing communication with Program Manager, physicians, physician office staff, client representatives, patients and nursing team as requires. Competencies: • Proven track record of leadership abilities, demonstrating proactiveness in identifying customer needs and ownership in executing solutions. • Strong communication and interpersonal skills. • Ability to develop professional relationships effectively with external customers and internal associates. • Organizational skills that demonstrate ability to prioritize and manage deliverables, and to effectively navigate within a matrix organization. • Ability to establish and encourage patient autonomy. • Ability to manage challenging patient situations with empathy and patience. • Ability to understand and apply medical and/or business knowledge to all aspects of role while complying with professional and ethical standards of practice. • Computer skills (Word/Excel). Qualifications Level Junior: • College or university degree in nursing. • Holds a current and active nursing license in good standing. • Advanced English B2 & French level B2. • 1 year of case management experience preferred. • Minimum 2 years of practical clinical experience as a health care professional. • Experience and background in various therapeutic areas are an asset. • Experience in public or private third-party reimbursement arena or pharmaceutical industry in sales, managed care, or clinical support is an asset. • Background in business administration (pharmaceutical), sales and marketing an asset. • Knowledge of private and public reimbursement structure, systems, and process is an asset. • Experience with reimbursement navigation, special authorization, appeals process and conducting field-based reimbursement support and consultation is an asset; Qualifications Level Intermediate: • College or university degree in nursing. • Holds a current and active nursing license in good standing. • Advanced English. • 1-2 years of case management experience preferred. • 2-3 years of practical clinical experience as a health care professional. • Experience and background in various therapeutic areas are an asset. • Experience in public or private third-party reimbursement arena or pharmaceutical industry in sales, managed care, or clinical support is an asset. • Background in business administration (pharmaceutical), sales and marketing an asset. • Knowledge of private and public reimbursement structure, systems, and process is an asset. • Experience with reimbursement navigation, special authorization, appeals process and conducting field-based reimbursement support and consultation is an asset; Qualifications Level Senior: • College or university degree in nursing. • Holds a current and active nursing license in good standing with applicable province • Advanced English. • 2+ years of case management experience preferred. • 3+ years of practical clinical experience as a health care professional. • Experience and background in various therapeutic areas are an asset. • Experience in public or private third-party reimbursement arena or pharmaceutical industry in sales, managed care, or clinical support is an asset. • Background in business administration (pharmaceutical), sales and marketing an asset. • Knowledge of private and public reimbursement structure, systems, and process is an asset. • Experience with reimbursement navigation, special authorization, appeals process and conducting field-based reimbursement support and consultation is an asset; Working Conditions and / or Job Requirements: • Must possess mobility to use standard office equipment, including a computer (finite movements such as typing), telephoning and other office functions. • Requires mental stamina to maintain attention to detail despite interruptions, and vision to read printed materials and a computer screen. Direct Reports: • None

Job Title: Nurse Case Manager Department: Patient Support Programs Location: Remote Travel: 0%Calian Manager: Program Manager Education: College or University Level: Junior, Intermediate, Senior Status: Full-Time or Part-Time Summary of Position:The Nurse Case Manager (NCM) is responsible for managing all aspects of thereimbursement environment and program support for assigned physicians in eachgeographical area. An expert in regional government payer policies and procedures, the NCMsupports the regional needs of the client and works directly with the in-house team tofacilitate the enrolment, reimbursement, and scheduling process to ensure patients haveeasy access to their prescribed therapy. The individual also assists the physicians inassessing the needs of each patient resulting in increased patient program enrollment andimproved patient outcomes<br>Accountabilities • Customizes program elements to meet the needs of assigned prescribing physicians. • Reviews patient status and assists the prescribing physician to complete patient enrolment, prepare Special Authorization (SA) petitions for public or private coverage by auditing patient charts, assessing previous therapies and tests to complete the SA. • Completes all relevant reports (program specific reports, expenses, etc.) as per specified timelines and as per required standards • Welcomes each patient to the program and captures required patient information. • Provides therapy guidelines for patients and physicians. Proactively helps resolve client issues with regards to assigned physicians. • Ensures patient services are coordinated and tracked, according to KPI’s, resulting in expedited access to therapy. • Coordinates private and public coverage activity directly with insurers following program Standard Operating Procedures. • Follow up with patients regarding the outcome of reimbursement navigation.• Provide information and navigate patient through financial assistance. • Identifies obstacles to obtaining coverage and channels this information to the Associate Program Manager • Participate in scheduled Key Opinion Leader (KOL) physician meetings with Sales Representatives. • Develops strong working relationships with physicians and physician office staff, providing additional office support to ensure smooth maintenance of patients enrolled in the program as needed. • Provides service presentation to KOL physicians in collaboration with the Sales Representatives on new program initiatives. • Acts a liaison and provides ongoing feedback to the Patient Assistance Program based on observations in the field and feedback from customers as it pertains to quality of services, training, and other areas of importance. • Maintain ongoing communication with Program Manager, physicians, physician office staff, client representatives, patients and nursing team as requires. Competencies:• Proven track record of leadership abilities, demonstrating proactiveness inidentifying customer needs and ownership in executing solutions.• Strong communication and interpersonal skills.• Ability to develop professional relationships effectively with external customers andinternal associates.• Organizational skills that demonstrate ability to prioritize and manage deliverables,and to effectively navigate within a matrix organization.• Ability to establish and encourage patient autonomy.• Ability to manage challenging patient situations with empathy and patience.• Ability to understand and apply medical and/or business knowledge to all aspects ofrole while complying with professional and ethical standards of practice.• Computer skills (Word/Excel).<br><br>Qualifications Level Junior: • College or university degree in nursing. • Holds a current and active nursing license in good standing. • Advanced English. • 1 year of case management experience preferred. • Minimum 2 years of practical clinical experience as a health care professional. • Experience and background in various therapeutic areas are an asset. • Experience in public or private third-party reimbursement arena or pharmaceutical industry in sales, managed care, or clinical support is an asset. • Background in business administration (pharmaceutical), sales and marketing an asset. • Knowledge of private and public reimbursement structure, systems, and process is an asset. • Experience with reimbursement navigation, special authorization, appeals process and conducting field-based reimbursement support and consultation is an asset;Qualifications Level Intermediate:• College or university degree in nursing.• Holds a current and active nursing license in good standing.• Advanced English.• 1-2 years of case management experience preferred.• 2-3 years of practical clinical experience as a health care professional.• Experience and background in various therapeutic areas are an asset.• Experience in public or private third-party reimbursement arena or pharmaceutical industry in sales, managed care, or clinical support is an asset. • Background in business administration (pharmaceutical), sales and marketing an asset. • Knowledge of private and public reimbursement structure, systems, and process is an asset. • Experience with reimbursement navigation, special authorization, appeals process and conducting field-based reimbursement support and consultation is an asset;Qualifications Level Senior:• College or university degree in nursing.• Holds a current and active nursing license in good standing with applicable province• Advanced English.• 2+ years of case management experience preferred.• 3+ years of practical clinical experience as a health care professional.• Experience and background in various therapeutic areas are an asset.• Experience in public or private third-party reimbursement arena or pharmaceuticalindustry in sales, managed care, or clinical support is an asset.• Background in business administration (pharmaceutical), sales and marketing anasset.• Knowledge of private and public reimbursement structure, systems, and process is anasset.• Experience with reimbursement navigation, special authorization, appeals processand conducting field-based reimbursement support and consultation is an asset;<br>Working Conditions and / or Job Requirements:• Must possess mobility to use standard office equipment, including a computer (finitemovements such as typing), telephoning and other office functions.• Requires mental stamina to maintain attention to detail despite interruptions, and vision to read printed materials and a computer screen. Direct Reports:• None

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>POSITION SNAPSHOT</p><p>Job Title: Order To Cash Lead Company: Nestl Business Solutions Location: Cairo, Egypt</p><p>Main Purpose of Job:</p><p>Lead the end-to-end Order-to-Cash (O2C) operations and services delivered by NBS across in-scope markets, ensuring high-quality service delivery in line with SLAs, robust business controls, and adherence to Global Standard Processes.</p><p>Drive strategic initiatives that improve Nestl s working capital, enhance operational excellence, and promote end-to-end standardization.</p><p>Lead, develop, and empower a team of supervisors while fostering a culture of continuous improvement, service quality, and stakeholder satisfaction.</p><p>KEY RESPONSIBILITIES:</p><p>Driving Excellence in the following areas managed in NBS Centers for O2C E2E:</p><p>Customer Solutions</p><p>Sales Support</p><p>Demand Capture</p><p>Billing</p><p>Payment Application</p><p>Credit Analysis</p><p>Claims Management</p><p>Collections</p><p>Reference Data</p><p>Operations Management / Change Management</p><p>Participate in building and communicating the functional OMP / key priorities.</p><p>Leads a team of supervisors, SPOC and PO in establishing and accomplishing objectives as aligned with the company and functional priorities.</p><p>Ensure full alignment, understanding and execution of the team of people strategies within the functions / teams / processes in scope (Nestle &amp; I, LDv, People plans, talent management strategy, other global people priorities and initiatives)</p><p>Act as a change agent in communicating and aligning key organizational changes that will impact the department.</p><p>Contribute to the stabilization of the operations following a transition.</p><p>Oversees performance and execution of O2C processes and anticipates/plans for potential issues and escalations.</p><p>Manage the immediate resolution of critical issues and escalations.</p><p>Improve the O2C process working closely with the IBS organization / IT/ market(s)</p><p>Responsible for ensuring appropriate controls and audits are in place and performed as required.</p><p>Oversees internal/external audits, knowledge base updates, year-end process interaction and payroll calendar setting.</p><p>Ensure BCP s for O2C are regularly and successfully tested, gaps are identified and addressed.</p><p>Fully align and work with IBS and other centers to ensure Global Alignment to Standardization.</p><p>As a member of the NBS center leadership team, actively contribute to the development of IBS strategy.</p><p>Evaluate the market potential and the need to introduce new services above markets.</p><p>Performance Management:</p><p>Monitors and evaluates team performance and conducts regular performance and development coaching and discussions.</p><p>Provide support in the execution of developmental plans for the team members.</p><p>Talent Management:</p><p>Active participation and contribution in People Day discussions - functional talent calibrations, management calibrations (if relevant)</p><p>Responsible in building a robust talent and succession pipeline for the teams in scope.</p><p>Stakeholder Management:</p><p>Actively participate and contribute in governance and expert network meetings, telcos with markets and other NBS communities.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's Degree in Finance / Accounting or other related field.</li><li>At least 6-8 years of solid leadership experience within a Shared Services Center environment is required, with a demonstrated ability to successfully lead direct and indirect teams.</li><li>Strong stakeholder management experience.</li><li>Solid knowledge and experience in Finance / Accounting / Accounts Receivables / Order to Cash activities.</li><li>Experience in leading / sponsoring / participating in projects.</li><li>Proficient in Microsoft Office Suite particularly MS Excel, MS Word, MS Outlook, MS PowerPoint.</li><li>Fluent in English.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job Objective: Optimize Customs &amp; shipping operations by efficiently managing the customs clearance, storage, and transportation of goods to ensure timely delivery while minimizing costs ensuring adherence to safety regulations and company policies while maintaining high service levels. Environment: Internal: Company departments and Stakeholders. External: foreign Suppliers,Customs Clearance Agents, Shipping Lines, Freight Forwarders, Customs Authority, General Authority for Investment, and General Organization for Export &amp; Import Control, Egyptian Drug Authority, Armament Authority, seaports Authority. Key Responsibility: 1. Ensure adherence to customs laws, regulations, and all import/export restrictions. 2. Coordinate ACID applications on the Nafiza system along with Cargo-X registration processes. 3. Liaise with customs offices in (airport/seaport), freight forwarders and other relevant stakeholders to facilitate clearance procedures. 4. Coordinate the customs clearance process for both imports and exports. 5. Prepare customs documentation to ensure compliance with all domestic and international import and export regulations. 6. Prepare MOH approvals documentation to EDA to obtain importation approvals for Medical Equipment. 7. Complete all required customs documents, including invoices, packing lists, certificates of origin, and shipping declarations. 8. Accurately classify goods using applicable customs tariff codes and ensure correct declarations. 9. Resolve customs-related issues or disputes that may arise during the clearance process. 10.Remain informed of changes in customs regulations and proactively communicate updates to all relevant parties. 11.Collaborate with internal departments such as procurement, planning, and finance, as well as external agencies and specialists,to optimize customs clearance operations 12.Oversee tracking of goods throughout all stages of the freight process, ensuring end-to-end visibility. 13. Inform the internal stakeholders such as planning and warehouse about the exact date of consignment's discharge and share copies of the shipping documents with them. 14. follow up settlements and payments with customs clearance agencies. 15.Review, confirm, and approve the customs documents and release them to Finance department for bank settlement. 16.Maintain comprehensive records and documentation, ensuring both data accuracy and confidentiality. 17.Adhere to reporting protocols for performance metrics, fees, and other reports required by management.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"><b>Academic Experience Required:</b></p><p>Bachelor's Degree in logistics, supply chain management, or a related field is preferred.</p><b>Professional Experience Required</b><p>Minimum 2-4 years of related experience in logistics or related field. Experience in Pharmaceutical sector is a plus.</p><b>Computing Skills:</b><p>Strong computer skills, including proficiency in Microsoft Office Suite (Excel, Word, and Outlook). SAP knowledge will be a plus.</p><b>Personal Skills:</b><p>High levels of motivation and action orientated. Strong people and performance management skills. Strong analytical and problem-solving skills and able to establish logical practical solutions Able to achieve results by setting high standards and committing to clear objectives. Resilient, assertive, optimistic, and open to change.</p><b>Languages:</b><p>Good English comm and written and spoken is required</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><b>About NCR Atleos</b></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></p><br><p>NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.</p><br><b>Job Title: Customer Management Analyst<br>Location: Cairo, Egypt<br>Job Summary:</b>The Customer Management Analyst serves as the primary point of contact for customers from incident reporting through resolution, ensuring the effective delivery of services and a seamless customer experience. This role is responsible for managing customer service engagements, coordinating cross-functional teams, and driving timely issue resolution while adhering to service commitments and contractual obligations. The analyst leverages a strong understanding of service operations, systems, policies, and customer agreements to identify appropriate resolution paths and escalate issues as needed. Additionally, the role focuses on analyzing service performance, improving customer satisfaction, enhancing service quality, and supporting profitability through continuous improvement initiatives. By applying ITIL best practices, the Customer Management Analyst proactively assesses customer environments, identifies opportunities for operational improvements, and fosters long-term customer success and loyalty.<br><br><b><span>KEY AREAS OF RESPONSIBILITY:</span></b><ul><li><b><span>Client Governance</span></b> - Top priority is customer satisfaction. Establish an aligned governance model with your client(s). Cadence drives service performance, engagement, and ongoing improvements. Daily interactions, delivering services contract terms during the lifecycle of the agreement.<ul><li>Governance Model</li><li>Frequency: <span><span>Daily/Weekly/Monthly/Quarterly</span></span></li><li>Content:<ul><li>HDW/SW/MS/Projects</li><li>Performance Metrics</li><li>Bad Actors/Outliers</li><li>Market Performance</li><li>Entitlement/Billing</li><li>Change Mgmt</li></ul></li></ul></li><li><b><span>Service Performance Delivery of KPIs</span></b> - Ensure data integrity within the NCR ATLEOS systems. Performs reporting and prioritizes, maintains working relationships with client and internal organizations.<ul><li>SLA performance results</li><li>Outlier Mgmt – aged Workorder</li><li>Client KPIs</li><li>Field Retrofit Order (FRO)&nbsp;</li></ul></li><li><b><span>Entitlement</span></b> – Entitlement is what a customer is entitled to under their service contract. Accurate and timely asset entitlement is paramount.<ul><li>Endpoints registration</li><li>Proper coverage in delivery system</li><li>Time &amp; Material billing/disputes</li></ul></li><li><b><span>Bad Actor &amp; Chronic Units</span></b> - Hardware that repeatedly fails to meet standards of quality and performance.<ul><li>Revisit <span><span>identification/improvements</span></span></li><li>Retrips isolation working with Field</li><li>Excessive failure rates of units</li></ul></li><li><b><span>Dispatch Avoidance</span></b> - Eliminate dispatches through remote resolve, CIT, First Time Fix dispatch business rule tuning improvements.<ul><li>Actions to eliminate workorders</li><li>Dispatch rule changes</li><li>CIT avoidance workorders</li></ul></li><li><b><span>Customer Engineer Support - </span></b>Provide general and or account specific support to the customer engineer.<ul><li>Environmental (electrical, CIT)</li><li>HDW/SW</li><li>Site prep/clearance</li><li>Site access, safety issue</li><li>Account procedures&nbsp;</li></ul></li><li><b><span>AR Invoices - </span></b>Accounts receivable are legal claims for payment collected within contract terms.<ul><li>Billing disputes</li><li>Concession approvals</li></ul></li><li><b><span>SLA Penalties - </span></b>Penalties assessed if SLA is breached.<ul><li>Penalty reconciliation</li><li>Penalty avoidance</li></ul></li><li><b><span>Call Pack - </span></b>Prepaid purchase of qty. of FLM calls per month, defined as service actions necessary to clear jams without the use of a tool and in 30 minutes or less.&nbsp;<ul><li>Monthly workorder mitigation</li><li>Over/under reporting</li><li>Right size call pack (WO usage)</li></ul></li><li><b><span>Parts &amp; Logistics - </span></b>Spare Parts Logistics consists of national, local or customer engineer trunk stock required to support the field. Understand the process and be proactive in ensuring parts are in the right place, right time working with Logistics.<ul><li>Parts Availability</li><li>Parts Quality</li><li>Assumption of Service</li></ul></li></ul><ul><li><b><span>Basic Qualifications:</span></b></li><li>Technical/Vocational certification or High School diploma or, 0-1 years of related experience.</li><li>Detailed oriented, analytical, and/or technical experience, preferably within NCR ATLEOS services.</li><li>Demonstrated proficiencies with Microsoft Office Suite software, excellent in Microsoft Excel.</li><li>Excellent written and verbal communications skills.</li><li>Ability to work in a fast-paced environment. multi-task, time management and organizational skills.</li><li>Ability to identify and resolve issues with a sense of urgency.</li><li>Ability to work as part of a team or independently.</li><li>Willing to work non-standard business hours as required by<br>customers.</li><li>Fast learner.</li><li>Strong MS Excel, Word, PowerPoint, and Copilot skills.<br><b>P</b><b>referred SKILLS:</b></li><li>Experience in the various NCR ATLEOS Lines of Businesses</li><li>Experience of working in a managed services or outsourcing environment</li><li>IM</li><li>Cash Management</li><li>CIT Management</li><li>Availability Analytics</li></ul><p>#LI-RM1 / <span>#LI-SM1</span></p><br><p>Offers of employment are conditional upon passage of screening criteria applicable to the job.</p><br><p><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><b>EEO Statement</b></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br>NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.</p><br><p><br><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><b>Statement to Third Party Agencies</b></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></p><br><p><span>To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.</span></p><br> </div>

<p>Under general supervision, coordinates a departmental safety program; makes inspections and conducts safety training; and performs related duties as required. DISTINGUISHING CHARACTERISTICS : This class serves as technical safety specialist in a department. This class differs from the Risk Analyst by the latter's responsibility for coordination and implementation of a countywide safety program. SCOPE To provide a safe and secure hotel environment by safeguarding guests, employees and assets of hotel against fire and other hazards. OVERALL OBJECTIVES The job of Senior Safety Supervisor is executed satisfactorily when: All rules &amp; regulations are strictly established and adhered within the hotel including hotel s policy on fire and safety as well as hygiene regulations including HACCP. Risk assessments completed for all tasks and implemented Job Safety analyses in place and being operated. Adequate (suitable) provision of first-aid and welfare facilities and support. A safe workplace without risk to health. At Kempinski, Talent Development is a management responsibility and consequently an integral and important part of daily activities. The Senior Safety Supervisor is responsible of the following Talent Development tasks for their department: Support and implement new Talent Development initiatives. Identify internal and external talents* that match Kempinski s DNA values. Support in growing talent in order to present candidates in quarterly Talent Transfer Calls. Take the time to meet all new Food &amp; Beverage employees. Support the Director of Food &amp; Beverage in conducting yearly performance appraisal TTTT and give employees regular feedback on their job performance. *A Hotel Talent is an employee, who has the ability to do the current job in their hotel and can be promoted to the next level. Mobility is what makes this person a Kempinski Talent. MAIN RESPONSIBILITIES Investigates, prepares and reviews reports of injury, property damage and claims involving the department. Inspects facilities, construction sites, equipment, work practices and safety devices for conformance with legal requirements. Reports findings and recommends changes to establish safer working conditions. Makes follow up inspections to ensure compliance to the Kempinski standards. Coordinates the record keeping of industrial injuries and safety training. Assists with the development of departmental safety policies and procedures regarding emergency management response planning and workplace safety. Reviews Federal, State and local hazardous materials handling and safety regulations and recommends policies and procedures to comply with these regulations. Advises management on environmental and safety matters, laws and regulations affecting the department. Develops safety training materials and newsletters; conducts safety meetings on requirements of applicable Federal, State and local regulations. Produces daily shift report. Undertakes audits to ensure the workplace satisfies health, safety and welfare requirements for ventilation, temperature, lighting, sanitary, washing and rest facilities. Audits each department in accordance with schedule of work. Ensures all company Prevention and precautions against, or adequate control of, exposure to hazardous substances, and danger from flammable, explosive, electrical, noise, radiation and manual handling risks are in place. Responsible for managing and training shift emergency teams to ensure evacuation and controls are in place. Provides maintenance services for all fire extinguishers and fire alarm monitoring system. Leads the fire fighting team on emergency Provides maintenance services for all fire extinguishers and fire alarm monitoring system Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Two years of experience in safety inspection, promotion or training; or, A combination of training, education, and experience that is equivalent to the employment standard listed above and that provides the required knowledge and abilities.</li><li>College-level course work in Occupational Health and Safety, Industrial Hygiene, Environmental Engineering or related field is highly desirable.</li><li>Ability to work and communicate in a multinational environment: Local language excellent verbal and written skills English excellent verbal and written skills Additional language - beneficial</li><li>Knowledge of : accident prevention and industrial safety practices; safety and occupational health laws and procedures; methods of assessing safety hazards and controls; hazardous materials storage and transfer procedures; emergency preparedness activities.</li><li>Ability to : identify health and safety hazards and determine proper courses of action to mitigate hazards; conduct accident investigations and identify unsafe conditions, equipment and practices; analyze situations accurately and adopt timely and effective recommendations; interpret safety and environmental laws and regulations; plan and present safety training programs; communicate effectively orally and in writing; establish and maintain effective working relationships.</li><li>Computer literacy adapted to the field of training: Word and Excel PowerPoint</li><li>To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially: Integrity &amp; trustworthiness People Oriented Straightforward Situational Awareness Self development Interpersonal and intercultural skills Motivational skills Planning &amp; organizational skills Communication and listening skills Follow-up</li><li>Depending on region and property Flexibility in the scheduling Initiative</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>JOB DESCRIPTION</b></p><br><br><br><p><b>Job Title:</b></p><br><br><p>Parts Quality Assurance (PQA) – Specialist</p><br><br><p><b>Date:</b></p><br><br><p>13-01-2026</p><br><br><p><b>Name:</b></p><br><br><p>Bassem Rafea</p><br><br><p><b>Written by:</b></p><br><br><p>Mahmoud Mourad</p><br><br><br><p><b>Reports to:</b></p><br><br><p>PQA Assistant Manager</p><br><br><p><b>Approved by:</b></p><br><br><p><b>DRAFT </b></p><br><br><p>(Title, <u>not</u> Name)</p><br><br><br><p>(Jobholder)</p><br><br><p><b>Division/Dept:</b></p><br><br><p>QA</p><br><br><p><b>Approved by:</b></p><br><br><p>(Immediate Superior)</p><br><br><p><b>Reference No:</b></p><br><br><br><p><b>Approved by:</b></p><br><br><p>(Next level Superior)</p><br><br><br><p><b>1.&nbsp; JOB PURPOSE</b></p><br><br><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <i>Summarise in one statement why this job exists; and how it contributes to the overall mission/objective of the organisation.</i></p><br><br><br><p>Ensuring that vehicle parts quality is managed properly on time to sustain plant quality, achieving recurrence prevention targets, and contributing effectively to parts defects analysis &amp; problem solving.</p><br><br><br><p><b>2. ORGANISATIONALCHART </b></p><br><br><p><b><i>&nbsp;&nbsp;&nbsp;&nbsp; (Only</i></b><i> Job Titles)</i></p><br><br><br><p><span><b>QA function Head</b></span></p><br><br><p><b>PQA – Specialist</b></p><br><br><p><b>PQA Assistant Manager</b></p><br><br><p><b>PQA – senior associate</b></p><br><br><p><b>PQA – Specialist</b></p><br><br><p><br>&nbsp;<b>3.&nbsp;&nbsp; PRINCIPLE ACCOUNTABILITIES</b></p><br><br><p><i>List the expected end results that must be achieved in order to fulfil your job purpose and the activities that help in achieving these results. </i></p><br><br><br><p><b>EXPECTED END RESULTS</b></p><br><br><p><b>MAJOR ACTIVITIES</b></p><br><br><p><b>New model parts development [Support]</b></p><br><br><ul><li>Support in Validation of Part Submission Warrants PSW for new or modified parts to ensure supplier adherence to quality requirements and accountability.</li><li>Oversee the validation, approval, and implementation of supplier ramp-up plans, including the application of Firewall Activity for critical suppliers utilizing PQA resources (e.g., PQA Engineers, Foremen, GLs) to ensure successful safe launches.</li></ul><p><b>New Model Ramp-up [Responsible]</b></p><br><br><ul><li>&nbsp;Participate in Launching Audits at Start of Production (SOP) in collaboration with the Product Development (PD) team and designated Parts Quality Engineer(s) and perform Mass Production Trial audits upon completion of the ramp-up activities.</li></ul><p><b>Change Management [Responsible]</b></p><br><br><ul><li>Validate supplier-requested Design/Process Change Requests and Special Acceptance Applications, ensuring compliance with quality standards.</li></ul><p><b>Market Claims prevention [Responsible]</b></p><br><br><ul><li>Ensure customer satisfaction by investigating 3-MIS warranty claims for local parts’ quality concerns by resolving issues via the Drive portal. Ensure immediate, temporary (Q3), and permanent (Q4) corrective actions are taken within standard lead times.</li><li>Manage quality concern claims and reporting for local parts</li></ul><p><b>Concerns Resolution [Accountable]</b></p><br><br><ul><li>Support and follow up on quality concern claims and reporting for imported CKD &amp; UCKD parts.</li><li>Validate supplier 8D claim replies to ensure root cause identification and effective countermeasures implementation through joint investigation and recurrence prevention audits. Confirm effectiveness of the applied actions via results review, consulting the PQA/E Manager/AM in the process as needed.</li></ul><p><b>Operations activities [Responsible]</b></p><br><br><ul><li>Review and update daily PQA reports to provide plant management with timely updates.</li><li>Collaborate with PQA Engineers to assess and improve part quality through data analysis, continuously enhancing production processes, engaging with Local suppliers, overseas suppliers, and supporting plant manufacturing teams.</li><li>Support in issuance of the Monthly Quality Meeting MQM Reports and ensure active implementation of PDCA-SDCA</li></ul><br><p><b>4.&nbsp;&nbsp; MAJOR CHALLENGES</b></p><br><br><p><i>Describe the major challenges you face in carrying out your job, and what you do in order to overcome them.</i></p><br><br><br><p>Uneven load due to concerns for multiple suppliers in same time, however seeking support from PQA AM for other PQA team members can overcome this issue.</p><br><br><br><p><b>5.&nbsp;&nbsp; KEY INTERACTIONS </b></p><br><br><p><i>Who (internal/external) does this position interact with on a regular basis to perform this role? How often and for what purpose?&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </i></p><br><br><p>Internal</p><br><br><p>External</p><br><br><ul><li>&nbsp;PC &amp; SCM</li><li>MRP</li></ul><ul><li>Local supplier</li><li>Overseas supplier</li></ul><br><p><b>6.</b>&nbsp;&nbsp; <b>DIMENSIONS</b></p><br><br><p><i>List the data which will reflect the scope and scale of activities concerning your job.</i></p><br><br><p><i>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; (These should be quantifiable numerical amounts) </i></p><br><br><p>Total Team Size:</p><br><br><br><p><b>7.&nbsp;&nbsp;&nbsp;&nbsp; SKILLS AND KNOWLEDGE</b></p><br><br><p><i>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; State the minimum acceptable proficiency for <u>this job</u>. Do <u>not</u> state incumbent-specific information</i></p><br><br><br>EDUCATIONAL QUALIFICATIONS<ul><li>Bachelor of Science in Relevant manufacturing / engineering degree</li><li>1-3 years in car manufacturing process management</li><li>Ability to carry out shift working.</li><li>Good knowledge standards such as ISO 9001, 14001.</li></ul><br>RELEVANT EXPERIENCE<p>&nbsp;&nbsp;&nbsp; •&nbsp;&nbsp; 1-3 years in relevant functions.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</p><br><br><br>PERSONAL CHARACTERISTICS &amp; BEHAVIOURS<ul><li>Excellent written and verbal presentation skills</li><li>Ability to work within cross-functional / Cross-Cultural team members</li><li>Competent in problem solving, team building</li><li>Fluent English.</li><li>Excellent communication skills.</li><li>Excellent user of Microsoft Office tools (Excel, Word, PowerPoint) Strong drive to achieve results.</li></ul><p><b>8.&nbsp;&nbsp;&nbsp;&nbsp; APPROVAL</b></p><br><br><br><p><b>Date</b></p><br><br><p><b>Comments</b></p><br><br><p><b>Date</b></p><br><br><p><b>Job Holder</b></p><br><br><p><b>Immediate Superior</b></p><br><br><p><b>Next Level Senior</b></p><br><br><br><br><br><br>Giza Egypt<br> </div>

<p>Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants. IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move. IOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM s workplace culture at IOM workplace culture | International Organization for Migration Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal and internal-equivalent candidates are considered as first-tier candidates.</p><p>Under the overall supervision of the Chief of Mission and direct supervision of the Head of Programme Support Unit (PSU), the Project Associate Development and Reporting will be responsible and accountable for providing general and administrative support to the development and design of new projects, engagement with technical specialists at the International Organization for Migration (IOM) Egypt Country Office (CO) and reporting on programmes/projects implemented.</p><p><strong>Desired Candidate Profile</strong></p><ul><li><b>Education</b><br>Bachelor s/University degree in Political or Social Science, Business Administration, International Relations, Migration or Development Studies, Human Rights, Law or a related field from an accredited academic institution with three years of relevant professional experience; or, High School Diploma with five years of relevant professional experience. Accredited Universities are those listed in the UNESCO World Higher Education Database.</li><li><b>Experience</b><br>Proven work experience either in project development and project management;<br>Work experience in technical writing, editing, and reporting;<br>Work experience in donor relations and report writing for relevant donors would be a distinct advantage;<br>Some experience in and understanding of monitoring and evaluation concepts; and,<br>Some relevant work experience in international development or the humanitarian sector.</li><li><b>Skills</b><br>Ability to work with a wide cross-section of research partners: Government, NGOs, communities, academic institutions, media and international donors;<br>Good English writing skills;<br>Good communication and negotiation skills;<br>Ability and proven track record to prepare and present clear and concise research papers and reports in English and French;<br>Good organisation skills, analytical and creative thinking;<br>High computer literacy; familiarity with standard word processing, spreadsheet, database, publishing, internet research, and e-mail communication;<br>Personal commitment, flexibility, efficiency and drive for results; ability to perform research and make effective decisions under time pressure; and,<br>Ability to work effectively and harmoniously with colleagues from varied cultures and professional backgrounds.</li><li><b>Languages</b><br>All IOM staff members in all categories are required to be fluent in one of the IOM's official languages (English, French, Spanish). For this position, fluency in English and Arabic is required (oral and written). DESIRABLE: Working knowledge of French. Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.</li><li><b>Required Competencies</b><br>IOM s competency framework can be found at this link . Competencies will be assessed during the selection process.<br><b>Values</b> - all IOM staff members must abide by and demonstrate these five values:<br>Inclusion and respect for diversity : Respects and promotes individual and cultural differences. Encourages diversity and inclusion.<br>Integrity and transparency : Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.<br>Professionalism : Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.<br>Courage : Demonstrates willingness to take a stand on issues of importance.<br>Empathy : Shows compassion for others, makes people feel safe, respected and fairly treated.<br><b>Core Competencies behavioural indicators Level 1</b><br>Teamwork : Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.<br>Delivering results : Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.<br>Managing and sharing knowledge : Continuously seeks to learn, share knowledge and innovate.<br>Accountability : Takes ownership for achieving the Organization s priorities and assumes responsibility for own actions and delegated work.<br>Communication : Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br><p><span><span>The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.</span></span></p><br><br><br><p><span><span>Some careers have more impact than others.</span></span></p><br><br><p><span><span>If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.</span></span></p><br><br><br><p><span><span>HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.</span></span></p><br><br><p><span><strong>Why join us?</strong></span></p><br><br><p><span><span>Payments Operations team is a </span><span>wide </span><span>exposure to know more about banking industry &amp; a rapidly growing team which is driven by passion &amp; a commitment to make a difference.<br></span><span>Payment operations provide services for various payments products around the globe, with offshore presence in China, India and Poland. Currently expanding payment operations to Cairo, Cairo’s operations will focus mainly on MENA Markets (but not restricted to).<br><span>We are currently seeking an experienced professional candidate to join our team in the role of</span> Processor Cash and Payments and reconciliation .</span></span></p><br><br><br><p><span><strong><span>What you’ll do:<br></span></strong></span></p><br><br><p><span><span>Ability to use HSBC operational systems and applying relevant technical knowledge to perform job effectively.<br></span><span><br><span>&nbsp; &nbsp; &nbsp; &nbsp; •&nbsp;&nbsp; &nbsp;Maximizing the productivity and improving the quality to meet customer expectations &amp; achieve maximum interest &amp; profitability.</span></span></span></p><br><br><ul><li><span>Review customer’s payment details to identify possible patterns of money laundering and terrorist financing activity.</span></li><li><span>Ensuring compliance with applicable internal policies and procedures and external regulations.</span></li></ul><p><span>•&nbsp;&nbsp; &nbsp;The jobholder will be required to ensure that all customer instructions are efficiently carried out within agreed time frames.&nbsp;</span></p><br><br><p><span><span>•&nbsp;&nbsp; &nbsp;Understanding critical documentation and interpreting information and risk involved.&nbsp;</span><span><br><span>•&nbsp;&nbsp; &nbsp;Ability to multi-task in a fast paced processing environment.</span><br><span>•&nbsp;&nbsp; &nbsp;Effective and speedy prompt problem solving skills.</span></span></span></p><br><br><ul><li><span>Review and analyze transactional activity for suspicious/unusual patterns of activity utilizing various internal systems, reports and external data sources.</span></li><li><span>Conclude whether further investigation is warranted based on a reasonable assessment of information obtained.</span></li><li><span>Review, collect and transmit supporting details to the Assistant Manager of Operations upon conclusion of review; </span></li><li><span>Adhere strictly to compliance and operational risk controls in accordance with Company and regulatory standards, policies and practices; report control weaknesses, compliance breaches and operational loss events; </span></li><li><span>Follow appropriate escalation matrix and proactively highlight questionable profiles based on logical reasoning against text-book approach towards procedures;</span></li><li><span>Keep current with understanding of systems, policies, procedures and US regulations </span></li><li><span>Work on short-term projects/assignments with primary focus on quality.&nbsp;&nbsp; </span></li></ul><br><p><span><strong><span>Qualifications</span></strong></span></p><br><br><br><ul><li><span>A Bachelor’s degree or with equivalent industry/functional experience&nbsp; </span></li><li><span>Computer literate and ability to work on basic applications like MS Excel, MS Word and Lotus Notes </span></li><li><span>Fluent in spoken/ written and written English</span></li><li><span>Ability to be flexible and willing to change along with changes in corporate and department objectives in addition to recommending changes to assist in meeting these objectives.</span></li><li><span>Ability to balance quality and quantity (volumes) with primary focus on quality.</span></li><li><span>Ability to learn quickly and adapt to evolving and changing priorities. Procedures change frequently; selected candidates are expected to implement the changes immediately with minimal training.</span></li><li><span>Is self-motivated, pragmatic (sense of urgency is a must) </span></li><li><span>Willing to work a flexible schedule to accommodate business needs. </span></li></ul><p><span><strong><span>What additional skills will be good to have?</span></strong></span></p><br><br><ul><li><span>Banking / Payments Products knowledge will be an asset</span></li><li><span>Previous customer service experience will be an asset .</span></li></ul><br><p><span><span>HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”</span></span></p><br><br><br><p><span><span>Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.</span></span></p><br><br><br><p><span><span>***Issued By HSBC Electronic Data Processing (Egypt) Private LTD***</span></span></p><br><br><br><br> </div>

<p>Overview As Europe Customer Service Lead, this role is accountable for defining and executing the end-to-end Customer Service and Order Management strategy across Europe, spanning France, NE, UK&amp;I business units. Reporting to the Global Customer Support Lead (LG2), the role leads a large-scale, multi-year transformation agenda focused on standardizing processes, accelerating GCC adoption, deploying digital and AI-enabled capabilities, and building a scalable service model that drives superior customer experience, productivity, and revenue growth. The role provides strategic leadership for a function supporting more than $4MM in Net Revenue, 5 Market Units and approximately 100 FTEs, and millions of customer transactions across diverse markets and operating models. It is accountable for transforming fragmented, market-specific processes into a globally aligned Customer Support model, leveraging technologies such as PEP Order Engine, Process Mining (Celonis), AI, and Engage CX to drive automation, improve service outcomes, increase touchless processing, and enable data-driven decision-making. As a senior Europe Supply Chain leader, this position partners closely with Sector, Business Unit, Commercial, Planning, Logistics, Digital, and Global Customer Support teams to define future-state operating models, govern strategic transformation programs, and deliver productivity, service, and capability-building objectives. The role is responsible for driving operational excellence, establishing governance and service standards, implementing differentiated Premium+ service strategies, and unlocking step-change improvements in customer satisfaction, speed, efficiency, and cost-to-serve across the region. The position also serves as the key leader for GCC expansion, organizational capability development, and cross-market best practice deployment, ensuring Europe evolves from localized execution to a standardized, technology-enabled, globally scalable customer service capability</p><p>Responsibilities</p><p>Functional Responsibilities:</p><p>This senior management role will lead a team of Customer Service Managers who support the Customer Service Representatives (CSRs) Europe locations and business units. This role is responsible for delivering gold standard Premium customer service by ensuring day today order processing and maintaining site performance metrics using standard processes and best practices. Ensure the Customer Service function continually optimizes staffing, schedules and activities that enable timely and seamless order processing across the entire Supply Chain. Develop &amp; deploy strategy &amp; execution of premium service for Europe aligning with other sector leads for people, processes and new technology to provide an enhanced, Proactive service model - Accountable Lead the team responsible to drive end-to-end processing of customer orders &amp; case management &amp; new digital technology including AI in line with the premium + service offering and Accountable Hire, Mentor and develop Europe CCC team committed to delivering exceptional Premium service - Responsible Define and track relevant metrics across key performance indicators (KPIs) to ensure strong performance management. Work with CS Excellence lead to develop a continuous improvement culture with diligent root cause analysis. - Responsible Quickly engage with business units to identify, interpret, and set mitigation plans in place to ensure sales deliveries to all Premium customers. Respond to marketplace demands through an in-depth understanding of order processing practices and complex system technology. Initiate innovation and development of new analytics and business processes to improve service levels and drive efficiency. Identify areas for improvement and close efficiency gaps regarding customer service and order processing. Ensure support and engagement with CSRs and CSR managers while working with a potentially remote, virtual team. Develop team talent and capability build and ensure succession plans are in place</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's Degree in Business/Operations Management, Engineering or applicable degree required. MBA preferred</li><li>10+ years of experience in customer service or operations, including 5+ in a senior leadership with people management role.</li><li>English Fluency both written and verbal required, Spanish would be an asset</li><li>Experience in multinational companies</li><li>Strong analytical skills and experience with service metrics, reporting, and performance management</li><li>Experience with CRM, contact center platforms, and digital service solutions</li><li>Deep understanding of customer support metrics, executive communications, and cross-functional collaboration.</li><li>Strong strategic thinking with the ability to scale operations while preserving premium service quality.</li><li>Exceptional communication, relationship-building, and stakeholder management skills.</li><li>Working knowledge of order processing and order life-cycle in a dynamic Supply Chain</li><li>Ability to positively influence teams outside of direct responsibility and across multiple business units</li><li>Working knowledge of SAP solutions</li><li>Ability to influence leadership and operate in a matrix environment</li><li>Capable of leading a remote work group and being managed by a remote manage</li><li>Utilize technical/functional knowledge that creates opportunities and solves business problems</li><li>Proficiency using PC-based applications such as Microsoft Excel, PowerPoint, Word and alternate meeting technology</li><li>Strong strategic ability</li><li>Ability to identify business issues and generate solutions</li><li>Self-starter with attention to detail</li><li>Solid verbal and written communication skills</li><li>Ability to manage multiple competing priorities</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About the job Islamic Content &amp; Research Assistant <p><strong>Islamic Research &amp; AI Content Specialist</strong></p><br> <p>Company: Future Group</p><br> <p>Employment: Full-time</p><br> <p>Location: Remote</p><br> <p>Department: Islamic Intelligence &amp; Trust</p><br> <p><strong>Position Overview</strong></p><br> <p>Future Group is building an AI-powered platform designed to provide users with accessible, trustworthy, and responsibly sourced Islamic knowledge.</p><br> <p>We are looking for an Islamic Research &amp; AI Content Specialist to work closely with the Head of Islamic Intelligence &amp; Trust in developing, reviewing, and maintaining the organization's Islamic knowledge and trust framework.</p><br> <p>The role combines Islamic scholarship, research, content verification, structured knowledge development, and AI quality assurance. The successful candidate will help ensure that Islamic information is accurate, properly sourced, consistent, responsible, and aligned with Ahl al-Sunnah wal-Jamaa'ah.</p><br> <p>This is an opportunity to help build Future Group's Islamic knowledge and trust framework from the ground up and contribute to the responsible application of Islamic scholarship within AI technology.</p><br> <p><strong>Key Responsibilities</strong></p><br> <p>Islamic Research &amp; Source Verification</p><br> <p>Research and verify Islamic information using trusted and recognized sources.</p><br> <p>Review Islamic claims, rulings, references, quotations, and supporting evidence.</p><br> <p>Research and review content relating to Qur'an, Hadith, Fiqh, Aqeedah, Seerah, and other Islamic disciplines.</p><br> <p>Document the methodology and trusted sources used for each topic.</p><br> <p>Help establish clear standards for source selection and content inclusion.</p><br> <p>Identify content that requires further scholarly review.</p><br> <p>Islamic Knowledge Structuring</p><br> <p>Organize Islamic knowledge into clear domains, subdomains, topics, and user questions.</p><br> <p>Build and maintain structured Islamic content and question datasets.</p><br> <p>Develop and refine topic taxonomies, use cases, and knowledge structures.</p><br> <p>Ensure Islamic content is organized in a way that supports both scholarly accuracy and practical user needs.</p><br> <p>AI Content Review &amp; Quality Assurance</p><br> <p>Review and improve questions, use cases, prompts, and sample answers.</p><br> <p>Evaluate AI-generated answers for:</p><br> <p>Islamic accuracy</p><br> <p>Source quality</p><br> <p>Citations and attribution</p><br> <p>Consistency</p><br> <p>Appropriate handling of scholarly differences</p><br> <p>Clarity and suitability for users</p><br> <p>Compare AI-generated answers with other AI tools to identify gaps and opportunities for improvement.</p><br> <p>Identify unsupported claims, hallucinations, weak sourcing, and potentially misleading content.</p><br> <p>Help develop processes for ongoing Islamic content quality assurance.</p><br> <p>Scholarly Review &amp; Risk Identification</p><br> <p>Review Hadith, Fiqh, and other Islamic content for accuracy and appropriate context.</p><br> <p>Identify areas of recognized scholarly disagreement.</p><br> <p>Flag questions and topics that require review by qualified scholars.</p><br> <p>Distinguish between matters of broad scholarly agreement and legitimate differences of opinion.</p><br> <p>Help ensure disputed matters are not presented as universally agreed upon.</p><br> <p>Escalate sensitive, complex, or insufficiently supported content appropriately.</p><br> <p>Product &amp; Engineering Collaboration</p><br> <p>Work closely with product, engineering, and AI teams to ensure Islamic content is correctly represented within the AI system.</p><br> <p>Translate scholarly requirements into clear, structured content and review criteria.</p><br> <p>Help identify issues arising from how Islamic knowledge is retrieved, structured, or presented by AI.</p><br> <p>Participate in testing and evaluation of new AI features and behaviors.</p><br> <p>Provide clear feedback and recommendations to product and engineering teams.</p><br> <p><strong>Required Qualifications</strong></p><br> <p>Master's or PhD in Shariah, Islamic Studies, or a related field from a recognized institution.</p><br> <p>Strong grounding in Islamic studies and clear adherence to Ahl al-Sunnah wal-Jamaa'ah.</p><br> <p>Strong Arabic, including the ability to read and understand classical Islamic sources.</p><br> <p>Good professional English, both written and spoken.</p><br> <p>Strong research, analytical, and source-verification skills.</p><br> <p>Strong attention to detail and commitment to accurate sourcing.</p><br> <p>Comfortable working with Microsoft Excel, Word, structured templates, and datasets.</p><br> <p>Interest in or experience with AI, chatbots, prompts, or AI-generated content.</p><br> <p><strong>Ideal Candidate</strong></p><br> <p>The ideal candidate:</p><br> <p>Has approximately 5–7 years of relevant experience, although strong candidates with different levels of experience may also be considered.</p><br> <p>Is comfortable working across both Islamic scholarship and technology.</p><br> <p>Notices when a source or claim is unclear, incomplete, or insufficiently supported.</p><br> <p>Can identify gaps, inconsistencies, and potential inaccuracies.</p><br> <p>Knows when an issue requires further scholarly consultation.</p><br> <p>Communicates problems clearly, constructively, and early.</p><br> <p>Understands the importance of representing legitimate scholarly differences accurately.</p><br> <p>Can maintain scholarly rigor while thinking about the needs of real users.</p><br> <p>Is organized, proactive, analytical, and comfortable working in a technology-driven environment.</p><br> <p><strong>Working Environment</strong></p><br> <p>Full-time</p><br> <p>Remote</p><br> <p>Professional</p><br> <p>Religiously oriented</p><br> <p>Collaborative environment combining Islamic scholarship, AI, product, and engineering.</p><br> <p><strong>Why This Role Matters</strong></p><br> <p>You will be part of the team building Future Group's Islamic knowledge and trust framework from the ground up.</p><br> <p>Your work will help establish the sources, standards, research methodologies, review processes, and knowledge structures needed to represent Islamic knowledge responsibly within an AI environment.</p><br> <p>The role offers a unique opportunity to combine traditional Islamic scholarship with modern technology while maintaining scholarly rigor, accuracy, responsible sourcing, and trust.</p><br> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Overview As Europe Customer Service Lead, this role is accountable for defining and executing the end-to-end Customer Service and Order Management strategy across Europe, spanning France, NE, UK&amp;I business units. Reporting to the Global Customer Support Lead (LG2), the role leads a large-scale, multi-year transformation agenda focused on standardizing processes, accelerating GCC adoption, deploying digital and AI-enabled capabilities, and building a scalable service model that drives superior customer experience, productivity, and revenue growth. The role provides strategic leadership for a function supporting more than $4MM in Net Revenue, 5 Market Units and approximately 100 FTEs, and millions of customer transactions across diverse markets and operating models. It is accountable for transforming fragmented, market-specific processes into a globally aligned Customer Support model, leveraging technologies such as PEP Order Engine, Process Mining (Celonis), AI, and Engage CX to drive automation, improve service outcomes, increase touchless processing, and enable data-driven decision-making. As a senior Europe Supply Chain leader, this position partners closely with Sector, Business Unit, Commercial, Planning, Logistics, Digital, and Global Customer Support teams to define future-state operating models, govern strategic transformation programs, and deliver productivity, service, and capability-building objectives. The role is responsible for driving operational excellence, establishing governance and service standards, implementing differentiated Premium+ service strategies, and unlocking step-change improvements in customer satisfaction, speed, efficiency, and cost-to-serve across the region. The position also serves as the key leader for GCC expansion, organizational capability development, and cross-market best practice deployment, ensuring Europe evolves from localized execution to a standardized, technology-enabled, globally scalable customer service capability Responsibilities Functional Responsibilities: This senior management role will lead a team of Customer Service Managers who support the Customer Service Representatives (CSRs) Europe locations and business units. This role is responsible for delivering gold standard Premium customer service by ensuring day today order processing and maintaining site performance metrics using standard processes and best practices. Ensure the Customer Service function continually optimizes staffing, schedules and activities that enable timely and seamless order processing across the entire Supply Chain. Develop &amp; deploy strategy &amp; execution of premium service for Europe aligning with other sector leads for people, processes and new technology to provide an enhanced, Proactive service model - Accountable Lead the team responsible to drive end-to-end processing of customer orders &amp; case management &amp; new digital technology including AI in line with the premium + service offering and Accountable Hire, Mentor and develop Europe CCC team committed to delivering exceptional Premium service - Responsible Define and track relevant metrics across key performance indicators (KPIs) to ensure strong performance management. Work with CS Excellence lead to develop a continuous improvement culture with diligent root cause analysis. - Responsible Quickly engage with business units to identify, interpret, and set mitigation plans in place to ensure sales deliveries to all Premium customers. Respond to marketplace demands through an in-depth understanding of order processing practices and complex system technology. Initiate innovation and development of new analytics and business processes to improve service levels and drive efficiency. Identify areas for improvement and close efficiency gaps regarding customer service and order processing. Ensure support and engagement with CSRs and CSR managers while working with a potentially remote, virtual team. Develop team talent and capability build and ensure succession plans are in place Qualifications Bachelor’s Degree in Business/Operations Management, Engineering or applicable degree required. MBA preferred 10+ years of experience in customer service or operations, including 5+ in a senior leadership with people management role.English Fluency both written and verbal required, Spanish would be an asset Experience in multinational companies Strong analytical skills and experience with service metrics, reporting, and performance management Experience with CRM, contact center platforms, and digital service solutions Deep understanding of customer support metrics, executive communications, and cross-functional collaboration. Strong strategic thinking with the ability to scale operations while preserving premium service quality. Exceptional communication, relationship-building, and stakeholder management skills. Working knowledge of order processing and order life-cycle in a dynamic Supply Chain Ability to positively influence teams outside of direct responsibility and across multiple business units Working knowledge of SAP solutions Ability to influence leadership and operate in a matrix environment Capable of leading a remote work group and being managed by a remote manage Utilize technical/functional knowledge that creates opportunities and solves business problems Proficiency using PC-based applications such as Microsoft Excel, PowerPoint, Word and alternate meeting technology Strong strategic ability Ability to identify business issues and generate solutions Self-starter with attention to detail Solid verbal and written communication skills Ability to manage multiple competing priorities</p> </div>

<p>Provides order-to-cash service support to the organization by verifying the accuracy of order information and processing orders in a timely manner to ensure products reach customers on time and in full. Has an interactive discussion with customers to understand their requirements and fulfilling their needs. Executes any process changes and/or corrective action identified by key stakeholders to ensure an excellent standard of service and a high level of customer satisfaction are maintained. Records customer complaints and responds in accordance with guidelines from supervisor</p><p><strong>Customer Order Service Administration:</strong></p><ul><li>Receive process and follow up orders. Confirm orders in writing.</li><li>Review Outstanding Order Report for pending orders and ensure OTIF is met for all orders.</li><li>Agree on delivery dates, documentation, transport and packaging matters with customers.</li><li>Send product information to customers (product data, material safety data).</li><li>Work with the organization s other regional offices to resolve problems, facilitate solutions and enhance customer service experience.</li><li>Ensure timely invoicing to customers. Invoices should be sent to customers as soon as proof of delivery has been established or as per agreed incoterms.</li><li>Extremely close communication with other regional customer service teams to ensure orders are fulfilled as per agreed timelines</li><li>Prepare the lab requests to R&amp;D for sample request from clients. Follow-up on their processing.</li><li>Divert customer complaints to Technical Support and arranges products returns from customers</li><li>Administrate and file customer complaints.</li><li>Archiving of all COS related documentation in a proper and timely manner.</li><li>Ensures customer orders comply with any defined local authority matrices.</li><li>Ensure correct order maintenance for OTIF reporting.</li><li>Ensure all customers &amp; orders documentation is properly filed and desks are clear of any unnecessary paperwork.</li></ul><p><strong>Connect with warehouse &amp; logistics team:</strong></p><ul><li>Extremely close communication with regional as well as local production as well as planning teams to ensure strict timelines are met.</li><li>Serve as communication link between external customers and internal local and regional stakeholders.</li><li>Prepare picking lists for dispatches and liaise with warehouse staff.</li><li>Prepare daily dispatch requests for the warehouse / logistics team.</li><li>Ensure that delivery dates, transport and packaging matters are agreed with customers</li></ul><p><strong>Invoicing &amp; OWC management:</strong></p><ul><li>Create and verify invoices, debit/credit notes, and rebate agreements (where relevant).</li><li>Improve OWC in cooperation with Sales Manager, Credit Control and customers.</li><li>Ensure correct date maintenance for orders to improve OWC. Special emphasis on bulk orders.</li><li>Ensure minimum numbers of orders are processed which require manual input of prices into system.</li><li>Ensure timely invoicing in system basis to ensure no pending invoices</li></ul><p><strong>Customer Communication &amp; Sales related activities:</strong></p><ul><li>Answers customer inquiries/communications as required.</li><li>Ensure that all orders are processed on time with order acknowledgements sent to customers</li><li>Serve as communication link between external customers and internal stakeholders</li><li>Write internal and external correspondence according to instructions of the COS Manager and Sales Manager</li><li>Contribute as a checker function to ensure quotations and customers contracts comply with any locally defined authority matrices</li></ul><p><strong>Maintenance of Process Flowcharts &amp; SOP s:</strong></p><ul><li>Contributes to the development and maintenance of standards, policies and procedures regarding customer service.</li><li>Regularly provides feedback on the soundness and effectiveness of the customer service department s policies and procedures.</li><li>Based on feedback gathered from ERP users, proposes and implements approved improvements in the service &amp; distribution process flow.</li></ul><p><strong>Reporting:</strong></p><ul><li>OTIF Reason Code maintenance and OTIF Reporting.</li><li>Outstanding Order Report.</li><li>Standard reporting on a daily/weekly/monthly basis on COS activities in line with defined KPIs.</li></ul><p><strong>Compliance:</strong></p><ul><li>Adheres to all corporate policies, guidelines and statutory requirements and recommends to (senior) management adoption and/or changes to policies and guidelines to reflect circumstances within the customer service area</li><li>Is familiar with the applicable corporate &amp; site policies/procedures with regard to personal conduct and HSE standards and acting in compliance with all applicable regulations</li></ul><p><strong>Cover for colleagues:</strong></p><ul><li>Provide vacation cover for other COS colleagues in other businesses</li></ul><p><strong>Desired Candidate Profile</strong></p><p>At least 2-3 years progressive customer service experience required, with strong ERP experience (preferably SAP)</p><p>Bachelor degree in relevant discipline.</p><p>This role requires an individual who is fluent in written and spoken English who is numerate, able to manage complex data, operationally and service focused, has good ERP experience (preferably SAP), and is a good communicator .</p><p>Must be able to work well under pressure and adhere to strict deadlines, be able to multitask, and have good interpersonal and communication skills. Must be able to work well in a team environment.</p><p>Good MS Office (Excel / Word / PowerPoint).</p><p>Good customer service and negotiation skills.</p><p>Able to manage time and prioritize activities effectively. Must be able to execute tasks quickly and efficiently.</p><p>Knowledge of ERP systems and Order to cash processes in a business to business environment.</p><p>Sound understanding of other functional areas: sales, supply chain, marketing and logistics.</p>

<p><h4>The role of the policy management officer</h4> <p>The role of the Policy Management Officer involves working in a fast-moving environment and administrating a portfolio of corporate clients. The role provides candidates with the opportunity to be the <strong>face</strong> of our company, working with our colleagues to ensure that we exceed the requirements of the client or brokers on the administration and renewal of their contracts.</p> <h4>What you do</h4> <ul> <li>Be a strong team player with good communication skills</li> <li>Ability to be flexible and open to learning new skills</li> <li>Respond to requests from external and internal clients through email within our 24 hour service level agreements (SLA)</li> <li>Process 40+ emails per day and work on additional tasks</li> <li>Act as the main point of contact for assigned group schemes, sales managers and brokers</li> <li>Build positive and professional working relationships with internal clients</li> <li>Be courteous in your verbal and written communication and at the same time ensure that your message is clear and complete</li> <li>Demonstrate a cooperative spirit and contribute to a positive and supportive working environment</li> <li>Responsible for the policy management of small, medium and large corporate clients</li> <li>Follow department and company procedures in relation to anti-corruption and fraud, complaints handling and data protection</li> <li>Aim to achieve a first-time resolution when communicating via email or phone</li> <li>Build positive and professional working relationships with external clients (i.e. group contacts, brokers, etc.)</li> <li>Manage your markets effectively as per team requirements</li> <li>Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data, analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use</li> </ul> <h4>What you bring</h4> <ul> <li>Fluency in English is a must</li> <li>Administrative experience in a customer focused role</li> <li>Strong knowledge of Microsoft Office (Word and Excel)</li> <li>Experience working in pressurized environment with tight deadlines</li> <li>High attention to detail</li> <li>Time management</li> <li>Strong communication (verbal and written)</li> <li>Team player</li> <li>Flexible and display ability to prioritise workload</li> <li>Proactive and ability to use initiative, solution driven</li> <li>Ability to work well under pressure</li> <li>Shows leadership skills and ability to delegate</li> </ul> <h4>How we hire</h4> <p>Agency statement: Allianz Partners does not accept unsolicited CVs or approaches from agencies. We only work with partners on our approved supplier list, under contract. Any unsolicited submission will not be considered.</p> <h4>What we offer</h4> <p>Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance. Our products are embedded seamlessly into our partners’ businesses or sold directly to customers, and are available through four commercial brands: Allianz Assistance, Allianz Automotive, Allianz Travel and Allianz Care.</p> <p>At Allianz Partners, artificial intelligence (AI) is transforming service delivery and innovation. By leveraging business intelligence and data analytics, we enhance strategic decision-making and customer experiences. Our commitment to ethical AI ensures responsible deployment, maintaining data integrity and trust. Conversational AI improves communication, while emerging technologies and generative AI drive industry leadership and new opportunities. With robust information security management, we protect sensitive information, ensuring compliance and security. Embrace the future of AI with Allianz Partners, where possibilities become realities.</p> <h4>About Allianz Group</h4> <p>Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.</p> <p>At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.</p> <p>We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.</p> <p>Great to have you on board. Let's care for tomorrow.</p> <h4>Additional information</h4> <p>Having different strengths, experiences, perspectives and approaches is an integral part of Allianz’s company culture. One means to achieve this is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group.</p></p><p></p>