UI developer Jobs - Cairo Egypt

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>ROLE OVERVIEW An experienced IGA delivery leader who owns end-to-end SailPoint engagements across global clients, stepping into either a people lead or technical delivery lead capacity depending on project demands. This role sits at the intersection of deep SailPoint technical expertise and consulting acumen - expected to drive project outcomes, guide client conversations at an architecture level, and develop the L9 engineers on the team. KEY RESPONSIBILITIES Lead full-lifecycle SailPoint IIQ and/or ISC implementations, from requirements through go-live and hypercare. Own solution architecture decisions including connector strategy, role model design, joiner-mover-leaver automation, and access certification frameworks. Drive integrations with authoritative sources such as SuccessFactors, Workday, Active Directory, Entra ID, and ServiceNow. Lead or support IIQ-to-ISC migration engagements, including data migration, workflow re-platforming, and cutover planning. Act as primary technical point of contact for senior client stakeholders; translate IAM requirements into delivery roadmaps and architecture recommendations. Manage and mentor L9 SailPoint engineers; conduct code/design reviews and support career development. Contribute to pre-sales scoping, effort estimation, and solution proposals. Map IGA capabilities to relevant compliance frameworks (NCA ECC, SAMA CSF, GDPR, ISO 27001) as required per engagement. REQUIRED QUALIFICATIONS 7-10 years of IAM experience, with a minimum of 5 years in SailPoint IIQ or ISC hands-on delivery. Proven track record leading IGA implementations in a consulting or professional services environment. Deep expertise in BeanShell/Java rule development, workflow customization, and connector configuration. Experience with RBAC/ABAC design, SOD policy definition, and access review program design. Strong client-facing communication skills; ability to present to both technical and executive audiences. Prior experience managing or mentoring junior engineers in a project context. PREFERRED QUALIFICATIONS SailPoint IdentityNow (ISC) certification or SailPoint Certified Engineer. Experience with IIQ-to-ISC migration projects. Familiarity with GCC/KSA regulatory frameworks (NCA, SAMA) for client engagements in those markets.</span> </div>

<p>Key job responsibilities</p><p>- Executes labor demand planning by providing data inputs on applicant pipeline, conversion rates, attrition trends, and seasonal peaks (Ramadan, Prime, White Friday) to build staffing strategies that meet business demand across Egypt sites</p><p>- Manages the end-to-end hiring process (direct hiring and/or agency collaboration), tracking hiring event schedules, forecasted attendance rates, and ensuring an suitable candidate experience at all stages</p><p>- Monitors and optimizes candidate funnel performance including cycle time, conversion rates, and applicant pipeline metrics — identifying gaps and recommending actions to improve hiring efficiency</p><p>- Produces and tracks daily, weekly, and monthly KPI reporting, conducting root cause analysis on discrepancies and escalating trends to the WFS Country Manager to support meeting and exceeding business SLAs</p><p>- Collaborates with Site Leadership teams including Operations, Finance, and PXT to support labor requirements, assist in demand forecasting, and ensure alignment on hiring targets</p><p>- Maintains relationships with internal and external stakeholders (agencies, site teams, vendors) to support long-term partnerships and coordinate on hiring status and temporary pool management</p><p>- Supports cost-per-hire management through tracking labor acquisition, advertising, and talent acquisition costs; escalating budget concerns to the WFS Country Manager</p><p>- Contributes to associate experience service levels by executing hiring activities with minimal defects and maintaining high candidate satisfaction standards</p><p>- Ensures compliance with Egyptian Labor Law (Law No. 12 of 2003), Social Insurance regulations, and internal Amazon policies across all hiring and onboarding activities</p><p>- Participates in and supports projects of varying scale, proactively proposing solutions to improve hiring processes and contributing to the WFS Country Manager's vision through data-driven execution</p><p><br></p><p>Basic Qualifications</p><p>- 3+ years of human resources experience</p><p>- Experience with HR processes and systems</p><p><br></p><p>Preferred Qualifications</p><p>- Experience with process improvement and stakeholder management</p><p>- Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards</p><p><strong>Desired Candidate Profile</strong></p><ul><li><br></li></ul>

We’re Hiring: Commercial & Operations Director<br>????Sheraton elmatar, Cairo, Egypt | Full-Time | On-Site<br>Signature Digital Marketing Agency is looking for an experienced Commercial & Operations Director to drive commercial growth, oversee agency operations, and report directly to the CEO.<br>This is a senior leadership position for someone who understands how a fast-paced 360° marketing agency operates — commercially, strategically, and operationally.<br>The ideal candidate will take ownership of the agency’s commercial performance, client lifecycle, team performance, and overall operational efficiency — from the moment a lead enters the pipeline until the client is successfully retained and renewed.<br>Key Responsibilities<br>Commercial Growth & Revenue• Own and drive the agency’s overall revenue performance.• Lead and manage the full sales cycle, pipeline, forecasting, and Business Development team.• Develop and negotiate proposals, quotations, pricing, scopes of work, and commercial terms.• Oversee client contracts and ensure clear scope, deliverables, timelines, and payment terms.• Improve collections and reduce delays in client payments.<br>Client Management & Retention• Oversee the full client lifecycle from onboarding and kickoff through delivery, satisfaction, renewal, and retention.• Participate in strategic and high-level client meetings when required.• Reduce client escalations, improve satisfaction, and increase retention.• Identify opportunities to grow existing accounts and strengthen long-term client relationships.<br>Agency Operations & Delivery• Oversee the agency’s end-to-end workflow across Account Management, Creative, Art, Performance Marketing, and Web Development.• Ensure smooth execution from kickoff → briefing → task creation → creative/production → approvals → delivery.• Monitor deadlines, bottlenecks, workload, and delivery quality and intervene when necessary.• Ensure teams and department heads are accountable for their KPIs, deadlines, and deliverables.• Continuously improve processes to create a more efficient and scalable agency operation.<br>Leadership & Team Performance• Directly oversee the agency’s department heads, including Account Director, Business Development, Creative Head, Art Director, and other functional leads.• Establish and monitor departmental and individual KPIs.• Conduct regular performance reviews with department heads.• Identify performance gaps and recommend corrective actions.• Assess resource requirements and recommend hiring, restructuring, or additional resources when necessary.• Build stronger accountability and collaboration across departments.<br>Marketing & Strategic Oversight• Have a strong understanding of marketing strategy, creative strategy, content, performance marketing, and digital campaigns.• Be capable of reviewing and challenging strategies, campaigns, and creative direction when necessary.• Understand Meta Ads, Google Ads, digital performance metrics, funnels, and key marketing KPIs.• Support strategy development for key clients when required.• Ensure commercial promises are aligned with what the agency can realistically deliver.<br>Reporting & Management• Provide the CEO with a clear weekly management dashboard covering:Revenue & Sales Pipeline | New Business | Collections | Retention & Renewals | Client Health | Department Performance | Delivery Delays | Escalations | Key Operational Risks.<br>Requirements<br>• Minimum 5 years of experience within a digital marketing, creative, or 360° agency is mandatory.• Previous leadership experience in an agency environment with a team of at least 15–20+ employees.• Strong understanding of agency operations and the relationship between Sales, Accounts, Creative, Performance, and Web/Development teams.• Proven experience managing multiple clients, teams, and department heads.• Strong commercial mindset with demonstrated experience in revenue growth, sales, negotiation, and client retention.• Experience with proposals, pricing, pitching, contracts, and commercial negotiations.• Strong understanding of digital marketing, creative processes, and performance marketing.• Experience working with established brands and handling high-value accounts is highly preferred.• Strong leadership, problem-solving, negotiation, and decision-making skills.• Comfortable managing client escalations and difficult commercial situations.• Strong operational mindset with the ability to identify bottlenecks and build scalable processes.• Good command of English for client communication, presentations, and negotiations.<br>If you have successfully led commercial growth and operations inside a marketing/creative agency and are ready to take ownership of both growth and execution, we’d like to hear from you.<br>???? Apply through Linked In with your CV and relevant agency experience.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Business Finance Centre Coordinator - </b><i><b>(BFC Coordinator)</b></i></p><br><br><br><p><b>Location: </b>Cairo, Egypt</p><br><br><p><b>Reports to: </b>MERAST Business Finance Centre Lead</p><br><br><p><b>Works with: </b>MERAST Business Finance Centre Lead, Business Finance Centre Team, DS CoE, Market/Cluster Business Finance</p><br><br><br><p><b>Purpose of Role</b></p><br><br><br><ul><li>Focus on Operating Expenses (OPEX) Coordination</li></ul><ul><li>Support the Business Finance Centre (BFC) and Market/Cluster Finance teams by delivering accurate, timely, and standardised month-end close, planning, and recurring reporting outputs for the assigned scope.</li></ul><ul><li>Ensure data integrity through first-level checks, reconciliations, and variance analysis; provide clear summary views and commentary to support decision-making; and maintain process documentation.</li></ul><ul><li>Contribute to ad hoc continuous improvement initiatives as required.</li></ul><ul><li>This role requires flexibility in working hours during periodic peak periods and a collaborative approach within a highly team-based environment.</li></ul><br><p><b>Key Tasks &amp; Responsibilities</b></p><br><br><br><ul><li>Coordinate for the standard Month-End Close (MEC) deliverables for the assigned scope, ensuring data completeness, mapping accuracy, and alignment with standard definitions.</li></ul><ul><li>Coordinate for variance analysis versus prior month and plan/latest estimate; highlight key drivers for BFC Lead.</li></ul><ul><li>Consolidate planning templates (e.g OPEX, payroll/headcount, Direct marketing expenses where applicable), validate consistency, and perform first-level reasonableness checks.</li><li>Support reconciliations between tracking files and source reports; investigate variances and coordinate corrections with relevant teams.</li></ul><ul><li><span>Ensure timely, efficient, and accurate flow of information for decision-making</span></li></ul><br><p><b>Key Competencies &amp; Experience</b></p><br><br><ul><li>Degree educated, with 1–3 years’ experience in finance, accounting, or analytics.</li></ul><ul><li>Process-oriented, with strong organisation and planning skills.</li></ul><ul><li>Advanced Microsoft Office skills, particularly in Excel, PowerPoint, and Word.</li></ul><ul><li>Strong spreadsheet and financial modelling capability, including comfort with data manipulation and financial systems.</li></ul><ul><li>Proactive and adaptable, with a willingness to learn and use new technologies.</li></ul><ul><li>Fluent in English and comfortable working in a culturally diverse organisation.</li></ul><p>&nbsp;&nbsp;<br><b>Work Location Assignment:&nbsp;Hybrid</b></p><br><br><br><p><span><span><span><span><span><span><span><span><span>Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.</span></span></span></span></span></span></span></span></span></p><br><br><br><br><p>To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on&nbsp;<span><u>Pfizer Careers</u></span>.</p><br><br>&amp;#xa;Finance &amp; Accounting<br><br><br> </div>

The Role <br>The Partnerships Manager owns Lucid's merchant network end-to-end — finding and signing the merchants that give Lucid customers somewhere great to spend, and then managing those relationships so they stay active, healthy, and growing. This is a full-cycle commercial role: you'll prospect and pitch new merchants, negotiate and close agreements, manage your pipeline against quarterly targets, and act as the ongoing relationship owner for the partners you bring on board — reviewing performance, resolving issues, and identifying opportunities to grow transaction volume. You'll work closely with Marketing, Product, and Operations to make sure every merchant you sign has a smooth path from first conversation to a thriving, transacting store. <br>Key Responsibilities Merchant Acquisition & Business Development • Identify, prospect, and pitch new merchants across priority categories — electronics, home appliances, fashion, F&B, travel, and beyond • Present Lucid's value proposition — zero enrollment fees, competitive transaction fees, settlement in four days maximum, zero credit risk, and marketing support — to convert prospects into signed partners • Negotiate commercial terms within approved frameworks and close merchant agreements • Coordinate onboarding and terminal setup (Paymob, Fawry, or Lucid Point) with Product and Operations for a smooth go-live Pipeline & Target Management • Build and maintain a healthy, well-qualified acquisition pipeline from first outreach through signed and live, using CRM/pipeline tools • Own quarterly merchant acquisition targets and contribute to Lucid's company-wide network growth goals • Forecast pipeline conversion, track progress against targets, and proactively flag risks to your numbers • Prioritize outreach by vertical, deal size, and strategic fit to keep the pipeline efficient and healthy <br>Merchant Relationship Management • Act as the primary point of contact for a portfolio of merchant partners post-onboarding • Build trusted, long-term relationships with merchant owners and managers so Lucid remains their BNPL partner of choice • Resolve day-to-day merchant issues and escalations, looping in Support, Product, or Finance as needed • Make sure merchants feel supported, informed, and engaged with the Lucid network <br>Commercial Review & Account Performance • Conduct regular commercial reviews with merchant partners, analyzing transaction volume, basket size, and GMV trends • Identify underperforming merchants and build action plans — in-store visibility, staff training, promotions — to reactivate or grow volumes • Spot upsell and growth opportunities: new store locations, new categories, online integration, comarketing campaigns • Track and report merchant- and portfolio-level performance to Commercial leadership <br>Cross-Functional Collaboration • Partner with Marketing on featured placements, co-funded media, and cross-merchant collaborations and events • Relay merchant feedback to Product and Credit/Risk teams to inform improvements • Represent Lucid at retail industry events, trade shows, and networking opportunities <br><br>What You'll Bring<br> • Bachelor's degree in Business, Finance, Marketing, or a related field • 3–6 years of experience in business development, partnerships, key account management, or sales — fintech, payments, retail, or e-commerce experience strongly preferred • A demonstrated track record of hitting or exceeding acquisition or sales targets • Strong commercial and negotiation skills; comfortable discussing fees, terms, and contracts • Excellent relationship-building skills, from merchant owners to senior retail executives • A data-driven mindset — comfortable with CRM tools, pipeline reporting, and basic performance analysis • Fluency in Arabic and English, written and spoken • Based in Cairo, with willingness to travel across Greater Cairo, Giza, and Alexandria to meet merchants in person • A self-starter mindset — comfortable with ambiguity and shifting priorities in a fast-growing startup <br>Nice to Have <br>• An existing network of contacts across Egyptian retail, fashion, electronics, or F&B • Familiarity with payment/POS ecosystems such as Paymob or Fawry • Prior experience in BNPL, consumer lending, or fintech more broadly • Experience planning or running co-marketing campaigns or partner events <br>How to Apply<br> Send your CV and a short note on relevant experience to aam@lucidco.ai with the subject line “Partnerships Manager Application.”

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Business Partnering Partner with department heads to understand business objectives and develop people strategies aligned with organizational goals.<br> Provide guidance to managers on organizational structure, workforce planning, employee relations, performance management, and talent development.<br> Support organizational change initiatives and promote a high-performance culture.<br> Talent Acquisition Manage the end-to-end recruitment process, including manpower planning, sourcing strategies, interviewing, selection, offer management, and onboarding.<br> Partner with hiring managers to ensure timely hiring while maintaining a positive candidate experience.<br> Monitor recruitment KPIs, identify hiring trends, and implement continuous improvement initiatives.<br> Support employer branding and recruitment marketing activities to attract top talent.<br> Talent Management · Coordinate the performance management cycle, including goal setting, mid-year and annual reviews, calibration sessions, and performance improvement plans in accordance of Linah Group’s procedures.<br> · Identify learning and development needs in collaboration with business leaders and coordinate appropriate development initiatives.<br> · Drive employee engagement initiatives and contribute to retention strategies.<br> HR Operations · Oversee the employee lifecycle, including onboarding, probation management, promotions, transfers, contract renewals, and separation processes.<br> · Ensure accurate employee records and HR documentation while maintaining data integrity within HR systems.<br> · Monitor compliance with company policies, procedures, and applicable labor legislation.<br> · Coordinate with Payroll and Total Rewards to ensure accurate employee data and timely processing of HR transactions.<br> · Prepare and analyze HR reports and dashboards related to headcount, turnover, recruitment, and other workforce metrics.<br> Employee Relations · Act as the first point of contact for employee relations matters and support managers in resolving workplace issues.<br> · Conduct investigations when required and ensure fair and consistent application of company policies.<br> Foster a positive work environment through effective communication and employee engagement initiatives.<br> Bachelor's degree in Human Resources, Business Administration, or a related field.<br> 5–8 years of progressive HR experience, including Talent Acquisition, Talent Management, and HR Operations.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>- JOB PURPOSE: The Senior Account Manager is responsible for leading client relationships, ensuring strategic and operational excellence across projects.<br> They manage mid to large accounts independently, oversee account performance, and guide account teams to deliver work that meets both client expectations and agency standards.<br> 2- DIMENSIONS: Financial : Supports budgeting accuracy, cost control, and smooth financial processes for assigned projects.<br> Non-Financial: Leads client relationships, manages teams, ensures quality of deliverables, and drives strategic growth within existing accounts.<br> 3- RESPONSIBILITIES AND TASKS: • Act as the main point of contact for key clients, building strong relationships through reliability, responsiveness, and strategic understanding.<br> • Translate client briefs into clear, actionable plans and ensure alignment across creative, strategy, and media teams.<br> • Lead end-to-end project execution, ensuring quality, accuracy, timeliness, and consistency across all deliverables.<br> • Lead client presentations and strategic discussions, while proactively identifying challenges and recommending solutions.<br> • Mentor and guide account teams, ensuring adherence to agency processes while identifying opportunities to grow client partnerships.<br> 4- WORK CONTACTS: Internal: Account Management, Strategy, Creative, Studio, Media, and Production Teams.<br> External: Clients, Suppliers, and Production Houses.<br> - J OB SPECIFICATIONS : Education: Bachelor’s degree in Marketing, Advertising, Business, or a related field.<br> Experience: • 6–8 years of experience in client servicing or account management within an advertising or marketing agency.<br> • Minimum 5 years in an advertising agency.<br> Skills Quality &amp; Delivery : • Oversee project execution to ensure high-quality, accurate deliverables, maintaining strong attention to detail and resolving issues proactively.<br> Client &amp; Strategic Relationships: • Lead client relationships with minimal oversight, building trust and identifying opportunities to strengthen partnerships.<br> Strategic &amp; Analytical Thinking: • Translate business objectives and insights into clear, actionable recommendations while aligning internal teams with client goals.<br> Communication &amp; Presentation: • Lead presentations confidently and communicate complex ideas clearly, handling sensitive discussions with professionalism.<br> Project Management &amp; Leadership: • Manage multiple projects and cross-functional teams effectively, mentor junior members, and foster accountability, collaboration, and ownership</span> </div>

Company Description Thirdwayv is a US-based tech company with a mission to take the anxiety out of IoT by securing every element in the system and all the devices connected. https://thirdwayv.com/Thirdwayv has already established a strong foothold with some of the top healthcare and medical industry players providing end-end security. At Thirdwayv, we deal with and harness the power of some of the exciting new technologies such as Blockchain, BLE, NFC, Trust Zone, TLS …etc. Mission & Vision Our objective is to comply with international standards (e.g., FDA - Food and Drug Association- approval) for thirdwayv products and achieve 100% coverage for customer requirements to ensure delivery of high-quality products with no significant issues on the customer side. Thirdwayv Egypt LLC is looking for a creative and innovative engineer who has a passion for learning and the drive to succeed. Thirdwayv offers you an amazing chance to be part of making an impact in a company with unique opportunities to grow and make a true difference.<br>Role Description:Understand and analyze customer requirements and high-level Design, including identifying any gaps or missing information needed to perform SW testing/Integration testing activities. Design and Integration SW test cases based on the customer design requirements. Implement test cases, scripts, and automation to verify that the software meets the customers and the high-level design requirements. Setup the Test Environment and verify it is working as expected before the start of the execution. Execute all types of testing (Function, Integration, Regression). Analyze the executed test cases and debug the failed/passed test results to confirm that the software behavior follows the requirement. Report findings (SW Bugs) on the defects management tool. Prepare and present test reports. Attend daily & weekly meetings to follow up and communicate work progress. Support, train, and mentor other colleagues whenever required. Participate in providing software test /integration test project estimations and technical risk assessment. Debug software/hardware issues by using debugging and validation tools. Participate in Process/ toolchain improvements. Review other team members' work products. Automate Integration of different tools in the testing toolchain. Improve the current process and current toolchain. Required Qualifications:Bachelor's degree in Communication, Mechatronics, Electronics, Computer Engineering, Computer Science, or related field in mobile application testing and development.1-3 years of relevant experience. Practical experience in applying testing techniques. Detailed-oriented with a critical eye. Practical knowledge of mobile operating systems such as i OS and Android. Well-versed with test automation frameworks like Selenium and Appium. Good knowledge of Embedded systems Architecture and Micro-controllers. SPI, I2C, and UART knowledge are required. Familiar with hardware testing and measurement tools. Certified ISTQB (Is a plus). Good knowledge of programming languages (Java, Python, C) Knowledge of test automation tools and techniques. Strong problem-solving and analytical skills. Solid understanding of the Agile Software Development Lifecycle (SDLC). Excellent command of English (spoken and written) Knowledge of pipeline integrations and CI/CD tools (Git, Jenkins) (Is a plus). Knowledge in JIRA integrated test management tools<br>Why Thirdwayv? Thirdwayv offers:A competitive package. Annual bonus scheme. Transportation allowance. Full medical insurance for employees and their families. Bonus for recognizing outstanding achievements. Compensation for optional working on official holidays. Compensation for unused vacations (Based on Employee request) Full financial support for training, courses, and tools for its employees to ensure its employees are updated with the latest technologies in the market Work from home policy. Team building and entertainment activities. Free in-house entertainment facilities, kitchen equipped with free coffee, tea, juices, fresh fruit, snacks, etc.

<p><h4>Company description</h4> <p>The Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.</p> <p>By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.</p> <p>You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!</p> <p>You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.</p> <p>Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.</p> <h4>Job description</h4> <p>Review and process invoices, ensuring accuracy and compliance with company policies and local regulations.<br> Manage vendor payments through various methods, including checks and bank transfers.<br> Reconcile accounts payable ledger and prepare monthly reports.<br> Communicate with vendors regarding invoice discrepancies and payment inquiries.<br> Process employee expense claims and maintain vendor master files.<br> Assist in month-end and year-end closing activities, including financial statement preparation.<br> Identify and implement process improvements to enhance accounts payable efficiency.<br> Provide support during internal and external audits.<br> Stay current with accounts payable best practices and relevant accounting standards.</p> <h4>Qualifications</h4> <p>Bachelor's degree in accounting, finance, or related field.<br> Proven experience in accounts payable with strong understanding of accounting principles.<br> Proficiency in accounting software (e.g., SAP, QuickBooks) and Microsoft Excel.<br> Knowledge of local tax regulations and financial guidelines in Saudi Arabia.<br> Excellent analytical, communication, and problem-solving skills.<br> Ability to work independently, manage multiple priorities, and adapt to changing processes.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>Job Description</strong><br><b>Senior Accountant - Zoho Books (KSA Experience Required)</b><br>Location: Dubai, UAE<br>Preferred: Egypt-based candidates ready for relocation<br>Full-time<br>About the Role<br>We are looking for a highly experienced <b>Senior Accountant</b> with strong hands-on expertise in <b>Zoho Books (mandatory)</b> and proven experience working with <b>Saudi Arabian companies</b>, including deep knowledge of <b>Saudi tax regulations (ZATCA, VAT, WHT, etc.)</b>.<br>The ideal candidate is currently based in Egypt and open to relocating to Dubai, with prior experience handling full accounting cycles for KSA-based entities.<br>Key Responsibilities<br><b>Accounting &amp; Financial Management</b><br><ul><li>Manage full accounting cycle (AP, AR, GL, Bank Reconciliation)</li><li>Prepare monthly, quarterly, and annual financial statements</li><li>Handle budgeting, forecasting, and financial reporting</li><li>Manage balance sheet, P&amp;L, and cash flow statements</li><li>Ensure timely month-end and year-end closing</li></ul><br><b>Saudi Tax &amp; Compliance (Mandatory)</b><br><ul><li>Prepare and file VAT returns (ZATCA compliance)</li><li>Handle WHT filings and tax computations</li><li>Ensure compliance with Saudi tax regulations and e-invoicing requirements</li><li>Coordinate with external auditors and tax consultants</li><li>Maintain proper documentation for audits and regulatory inspections</li></ul><br><b>Zoho Books (Mandatory)</b><br><ul><li>Full implementation and management of Zoho Books</li><li>Chart of accounts setup and optimization</li><li>Automation of workflows and financial reporting</li><li>Integration with payroll and other systems if required</li><li>Maintain data accuracy and system integrity</li></ul><br><b>Payroll &amp; HR Financial Coordination</b><br><ul><li>Payroll processing and bank transfers</li><li>End-of-service calculations</li><li>Support in compliance related to GOSI, Qiwa, Muqeem, Mudad, etc. (preferred)</li></ul><br><strong>Requirements</strong><br><ul><li>Bachelor's Degree in Accounting (Master's or CMA/IFRS certification is a plus)</li><li>Minimum 8-12 years of accounting experience</li><li>Proven experience working with <b>Saudi companies</b></li><li>Strong knowledge of <b>Saudi VAT, WHT, and tax regulations</b></li><li><b>Zoho Books experience is mandatory</b></li><li>Experience with ERP systems</li><li>Strong analytical and financial modeling skills</li><li>Excellent English communication skills</li><li>Currently based in Egypt and willing to relocate to Dubai</li></ul><br><b>Preferred Qualifications</b><br><ul><li>Experience in contracting, trading, retail, or event-based businesses</li><li>Exposure to UAE accounting standards (advantage)</li><li>Experience handling multi-entity accounting</li></ul><br><strong>Benefits</strong><br><ul><li>Relocation opportunity to Dubai</li><li>Dynamic, fast-growing company environment</li><li>Exposure to GCC multi-market operations</li><li>Career growth opportunity into Finance Manager / CFO track</li></ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>JOB TITLE</strong><br>Development Director – Residential (Midar) | MAF Properties | Egypt Portfolio<br><strong>ROLE SUMMARY</strong><br>The Development Director of Communities is responsible for the end-to-end management and delivery of master-planned community projects within the DBU portfolio, ensuring that every development phase from initial concept and feasibility to construction and handover is executed to the highest standards of quality, financial control, and stakeholder alignment.<br><strong>ROLE PROFILE</strong></p><br><br><ul><li>Lead the full lifecycle of assigned community development projects, from pre-concept through design, procurement, construction, and handover.</li><li>Oversee infrastructure coordination, utilities planning, and phasing strategies to support multi-phase community delivery.</li><li>Support the evaluation of new development opportunities and pipeline projects, working with Strategy, Finance, and COE teams to validate market demand, cost assumptions, and ROI projections.</li><li>Contribute to early-stage feasibility and master plan evaluations, providing recommendations to the Development Owner for portfolio prioritization.</li><li>Manage appointed consultants and contractors to ensure delivery of design documentation, tender packages, and technical submittals that meet MAF’s quality and sustainability standards.</li><li>Review design progress and coordinate with Design Studio (DS) and Design Management (DM) teams to ensure seamless integration between master plans, infrastructure, and architectural elements.</li><li>Coordinate closely with internal functions including Legal, Finance, Sales, Operations, and Marketing to ensure delivery alignment with business, regulatory, and commercial requirements.</li><li>Prepare and maintain project budgets, forecasts, and cost plans in collaboration with the Finance and Commercial teams.</li></ul><p><br><strong>REQUIREMENTS</strong></p><br><br><ul><li>Bachelor’s or Master’s degree in Civil Engineering, Urban Planning, Architecture, or Real Estate Development.</li><li>10–15 years of experience in real estate development or master-planned community projects, including at least 5 years in a leadership or delivery management role.</li><li>Strong understanding of regulatory frameworks, infrastructure coordination, and residential project phasing.</li><li>Execution-focused strategist with strong commercial and technical acumen, delivering high-quality results, proactively mitigating risks, and driving business objectives forward.</li><li>Collaborative and influential leader who builds strong stakeholder partnerships, aligns teams around priorities, and ensures successful outcomes through effective communication and a commitment to quality.</li></ul> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>To support the Light Mobility Sales division by managing end to end purchasing operations through SAP, ensuring procurement compliance, and delivering accurate sales reporting and analysis that enables data driven commercial decisions.<br> Duties &amp; Responsibilities: Procurement &amp; Purchase Management Create and process Purchase Requisitions (PRs) in SAP for operational and commercial requirements, ensuring proper cost center and budget allocation at the point of creation.<br> Convert approved PRs into Purchase Orders (POs) in line with company procurement policies and approval authority matrices.<br> Monitor PR and PO approval workflows to ensure timely processing and escalate delays when necessary.<br> Track PO status throughout the full cycle — from creation through goods receipt and invoice processing — maintaining visibility at every stage.<br> Reconcile purchase orders against supplier invoices and delivery confirmations, resolving discrepancies in coordination with relevant stakeholders.<br> Maintain accurate and audit-ready purchasing records and documentation within SAP Cross-functional Coordination Coordinate with the Procurement and Finance departments regarding budget availability, cost center allocations, and purchasing requirements.<br> Liaise with vendors and internal teams to resolve PO or delivery-related issues in a timely manner Sales Reporting &amp; Analysis Prepare regular sales reports covering key performance metrics for the Light Mobility division.<br> Analyze sales trends, variances, and pipeline data to support the Sales Director in decision-making.<br> Maintain and update sales trackers and dashboards as required.<br> Bachelor's degree in business Administration, Commerce, or a related field.<br> 2 to 4 years of experience in sales operations, procurement coordination, or a similar role preferably within the automotive sector or FMCG sector.<br> Hands-on experience with SAP (PR/PO workflows is a must).<br> Proficiency in Microsoft Excel; Power BI or similar reporting tools is a plus.<br> Strong attention to detail and ability to manage multiple priorities simultaneously.<br> Good communication and coordination skills across departments.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Incorta is a next-generation data analytics and business intelligence platform that excels at rapidly delivering business value from transactional data, this is the first real breakthrough in data analytics in 20 years. We provide an integrated end-to-end data experience, from data acquisition and enrichment to visualizing and sharing results. Our platform cuts project implementation time from months to weeks provides revolutionary query speed and maintains a unified, single source of truth for multiple workloads including business intelligence, analytics, and machine learning. Fully 90% of companies that try Incorta become customers, and over 98% of our customers are still with us. Our cloud-based service widens our reach into businesses of all sizes. There is simply no other analytics solution that is as cost-effective, agile, and impactful.&nbsp;&nbsp;<br> <span><strong>Customer Support Engineer Internship Opportunity at Incorta</strong></span><br> <span>We're seeking a technically curious, customer-focused, and detail-oriented <strong>Customer Support</strong> Intern with a background in System Administration and Networking to join our team.&nbsp;</span><br> <br><br><p><b>YOU WILL GAIN</b></p><br><ul> <li>Support Technical Support Engineers in investigating and troubleshooting customer-reported issues.</li> <li>Focus on diagnosing issues related to customers' infrastructure and environments.</li> <li>Apply knowledge of operating systems, networking, servers, virtualization, and system administration to identify environment-related problems.</li> <li>Validate customer configurations and assist in troubleshooting infrastructure and application issues affecting the enterprise SaaS platform.</li> <li>Collaborate with the Support team to accelerate issue resolution and improve customer outcomes.</li> <li>Gain hands-on experience supporting enterprise customers in a technical environment.</li> <li>Develop advanced troubleshooting, analytical, and customer communication skills.</li> <li>Learn how world-class Technical Support teams collaborate to resolve complex technical issues.</li> <li>Gain exposure to a modern, multi-technology enterprise SaaS platform and its support processes.<br></li> </ul><br><p><b>Details</b></p><br><ul> <li><strong>Duration:</strong> 1-2 months</li> <li>&nbsp;<strong>Start Date:</strong> August 2026</li> <li>&nbsp;<strong>Location:</strong> Onsite</li> <li>&nbsp;<strong>Compensation:</strong> Paid Internship</li> <li><strong>Eligibility</strong>: 3rd and 4th-year students only are welcome to apply<br></li> </ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong><span>JOB TITLE</span></strong><span><br><span>Manager, Customer Care | MAF Global Solutions | Global Solutions Egypt</span><br><strong><span>ROLE SUMMARY</span></strong><br><span>The Manager of Customer Care is responsible for the execution of customer care initiatives, operational delivery, vendor governance, and customer experience across all MAF business units. The role delivers customer care initiatives, supports technology enhancements, and manages vendor relationships in line with the Group Customer Care Policy and the strategy set by the Senior Manager of Customer Care Solutions.</span><br><strong><span>ROLE PROFILE</span></strong></span></p><br><br><ul><li><span>Execute customer care and outsourcing strategies while supporting the transformation of the contact centre operating model.</span></li><li><span>Align operational plans with business objectives and monitor customer engagement performance</span></li><li><span>Manage end-to-end vendor governance, ensuring service quality, SLA compliance, and contract adherence</span></li><li><span>Conduct audits, mystery shopping, and performance evaluations to maintain quality standards.</span></li><li><span>Oversee contact centre operations including agent lifecycle management and service desk activities.</span></li><li><span>Monitor KPIs and SLAs, leveraging customer insights (NPS, CRM data, VoC) to drive improvements.</span></li><li><span>Perform root cause analysis and implement continuous improvement initiatives across customer journeys,</span></li><li><span>Support forecasting, headcount planning, and cross-functional collaboration with Business Units and vendor.</span></li></ul><p><span><br><strong><span>REQUIREMENTS</span></strong><br></span></p><br><br><ul><li><span>Bachelor’s degree with 8+ years of experience in contact centre operations.</span></li><li><span>Strong knowledge of contact centre KPIs (NPS, CSAT, CES, SLA, FCR, etc.).</span></li><li><span>Proven experience in vendor management and outsourcing governance.</span></li><li><span>Hands-on experience with CRM systems, telephony, and customer analytics tools.</span></li><li><span>Strong analytical, organizational, and stakeholder management skills.</span></li><li><span>Excellent communication skills in English and Arabic, with GCC experience being a plus.</span></li></ul><p><span><br><strong><span>WHAT WE OFFER</span></strong><br></span></p><br><br><ul><li><span>At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!</span></li><li><span>Work in a friendly environment, where everyone shares positive vibes and excited about our future.</span></li><li><span>Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.</span></li></ul> <br> </div>

Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.<br><br>Job Description<br><br>As a Manager People & Culture Business Partner, this role involves closely partnering with our stakeholders (Business Leaders) to support their organizational needs. It combines both operational and creative aspects – you never know what new initiatives you might be working on in the upcoming quarter! We’re looking for someone flexible, creative, and resourceful to navigate the many challenges ahead, with the autonomy to make things happen. This role will be pivotal in managing the people strategy and end-to-end employee lifecycle for Quick Commerce vertical, ensuring seamless integration of People strategies and experience.<br><br>General Responsibilities<br><br>Lead on the People & Culture Strategy while assessing the local population people need to tailor fit-for-purpose people initiatives. Own the Manpower Plan and partner with Talent Acquisition to fulfill the hiring needs and requirements. Support the Business to maintain the MPP Budget efficiently and effectively, while executing the needed changes within the assigned budget whenever needed. Managing his/her team to execute the monthly employees’ transactions and changes (New Joiners, Internal Movement/Promotions, and Leavers) and maintaining people’s data across different platforms and systems, thoroughly and accurately. Provide reports and analytics to present insights to the Business/People & Culture on people’s related aspects. Elevate talabat’s culture and employee experience through behavioral change, enhancing the on-boarding and off-boarding journey, and leading the people’s engagement initiatives and activities which impacts the employees’ satisfaction and motivation within talabat. Drive a high-performance culture by managing the Performance Review Cycles and Talent Reviews, and supporting the Business Leaders by tackling performance improvement plans and/or growth and development plans to elevate individual performance. Collaborate with the Talent Development Team to enhance teams’ performance, growth, and development by identifying performance gaps, development needs and tools, growth opportunities, and coaching and mentoring employees and managers on performance-related matters. Partner with the Total Rewards Team and the Head of Functions to lead the ‘annual’ Pay Review Cycle. Perform regular compensation checks/reviews and initiate rewards programs to ensure healthy pay and compensation mix and equity in alignment with talabat’s rewards strategy. Provide expert advice to maintain the served-verticals’ Organizational Structure and hierarchy, as well as to lead the Organizational Changes and Succession Planning in alignment with the business needs and drive for efficiency and effectiveness. Managing the transformation by developing change management strategies with the Head of function in collaboration with management. Supporting the building of change both top-down and bottom-up, and owning the change topics on the business area level. Comfortably influencing others in continuous improvement and acting as a change ambassador and mentor within the People & Culture team.<br><br>Qualifications<br><br>8-12 years of HR experience with a strong focus on HR business partnering. Experience in warehouse / factory environments is a plus (preferably in a high-growth, fast-paced environment). Proven experience in leading and developing teams. Exceptional stakeholder management skills, with the ability to build strong relationships and collaborate effectively. Ability to influence and advise senior leaders on People & Culture matters, providing strategic solutions to business challenges. Strong analytical and problem-solving skills, with the ability to leverage data and HR systems to drive informed decisions. Fluency in English is a must. Regional experience in working with diverse, multi-location teams is highly desirable. Exposure to Talent and Reward functions would be considered a plus.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>A leading software house specializing in delivering innovative digital products and custom software solutions across the MENA region. We are passionate about building technology that creates real business value and exceptional customer experiences. We're looking for a strategic, customer-centric, and hands-on Head of Product to lead our Product function and drive the vision, strategy, and execution of our growing product portfolio.</p><p><strong>About the Role</strong></p><p>As the Head of Product, you will own the end-to-end product strategy, roadmap, and business outcomes across our products. You'll lead and mentor a team of Product Owners, collaborate closely with Engineering, Design, Sales, and executive leadership, and ensure we're building products that customers love while achieving measurable business impact. This role also plays a key part in driving our product expansion across the Egyptian and GCC markets through effective market-entry strategies, localization, and go-to-market execution.</p><p><strong>Key Responsibilities</strong></p><ul><li>Define and execute the overall product vision, strategy, and roadmap.</li><li>Lead and mentor a team of Product Owners, fostering a high-performing product organization.</li><li>Drive product discovery through customer research, market analysis, and data-driven insights.</li><li>Prioritize product initiatives based on business value, customer impact, and strategic objectives.</li><li>Partner with Engineering and Design to deliver high-quality products on time.</li><li>Define and monitor product KPIs, including customer adoption, engagement, retention, and revenue growth.</li><li>Own customer communication related to product direction, roadmap, and feedback.</li><li>Develop and execute go-to-market strategies to support product growth across Egypt and the GCC.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>8 12+ years of experience in Product Management, including at least 4 years in a senior product leadership role.</li><li>Proven experience building and scaling SaaS, web, or mobile products.</li><li>Strong background in product strategy, discovery, roadmap planning, and Agile product delivery.</li><li>Experience leading and mentoring Product Owners or Product Managers.</li><li>Strong analytical mindset with expertise in product metrics and data-driven decision-making.</li><li>Excellent communication, stakeholder management, and leadership skills.</li><li>Experience working with product tools such as Jira, Azure DevOps, or similar platforms.</li><li>Experience with the Egypt and GCC markets is highly desirable.</li></ul><p></p></section>

Job Purpose:The HR Generalist is responsible for establishing and managing the Human Resources function for a newly established business operation in Egypt. This role will lead the implementation of HR policies, processes, and systems while ensuring full compliance with Egyptian Labour Law and statutory regulations. The successful candidate will manage the complete employee lifecycle, including recruitment, onboarding, payroll, employee relations, performance management, compensation and benefits, compliance, and offboarding. This position requires a hands-on HR professional with previous experience supporting start-up or greenfield operations and the ability to build HR processes from the ground up.<br>Key Responsibilities:<br>HR Set-up & Process Development Establish and implement HR policies, procedures, and processes aligned with business objectives and local legislation. Develop and maintain employee handbooks, HR forms, templates, and documentation. Implement HR systems and ensure accurate employee record management. Build scalable HR practices to support business growth. Continuously improve HR processes and operational efficiency.<br>HR Compliance & Government Relations:Ensure full compliance with Egyptian Labour Law and all applicable employment regulations. Manage employee registration with the Social Insurance Authority and other relevant government entities. Coordinate all employment-related documentation required by government authorities. Liaise with legal advisors and external authorities regarding employment matters. Ensure employment contracts and HR documentation comply with legal requirements. Monitor legislative updates and implement required policy changes. Support internal and external HR compliance audits.<br>Recruitment & Onboarding:Manage the end-to-end recruitment process in partnership with hiring managers. Prepare employment offers and employment contracts. Coordinate pre-employment documentation. Manage onboarding and induction for new employees. Ensure a seamless onboarding experience for all new hires.<br>Employee Relations:Serve as the primary HR contact for employees and managers. Provide guidance on HR policies and procedures. Handle employee grievances, disciplinary matters, and workplace investigations. Foster a positive and productive work environment. Support employee engagement and retention initiatives. Performance Management Coordinate probation reviews and annual performance evaluations. Support managers with performance improvement plans (PIPs). Monitor completion of performance reviews. Assist in talent development and succession planning initiatives.<br>Qualifications:Bachelor's degree in Human Resources, Business Administration, Commerce, or a related field. Professional HR certification such as CIPD, SHRM-CP, PHRi, or equivalent is preferred. Experience:Minimum 5–8 years of progressive HR Generalist experience. Previous experience establishing or supporting HR operations for a start-up, greenfield project, or newly established business. Proven experience managing the complete employee lifecycle independently. Strong payroll administration experience. Experience dealing directly with government authorities and statutory bodies in Egypt. Experience implementing HR policies, procedures, and HR systems from scratch is highly preferred.<br>Technical Knowledge:The ideal candidate should possess strong knowledge of:Egyptian Labour Law. Social Insurance regulations. Payroll administration and statutory deductions. Employment contracts and legal documentation. HR operations and employee relations. Compensation and benefits administration. HRIS and payroll systems. Microsoft Office, particularly advanced Excel.<br>Competencies:Strong understanding of HR best practices and employment legislation. Excellent knowledge of establishing HR processes and systems. Strong communication and stakeholder management skills. Excellent planning and organizational abilities. High level of integrity and confidentiality. Strong analytical and problem-solving skills. Ability to work independently and thrive in a fast-paced, evolving environment. Proactive, adaptable, and results-oriented. Excellent attention to detail and commitment to compliance. Key Performance Indicators (KPIs) Successful implementation of HR policies and processes. Payroll accuracy and on-time processing. Compliance with Egyptian labour and statutory regulations. Timely recruitment and onboarding. HRIS data accuracy. Employee satisfaction and retention. Resolution of employee relations matters within agreed timelines. Timely completion of probation and performance review processes. Accuracy and timeliness of HR reporting.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>A leading software house specializing in delivering innovative digital products and custom software solutions across the MENA region. We are passionate about building technology that creates real business value and exceptional customer experiences. We're looking for a strategic, customer-centric, and hands-on Head of Product to lead our Product function and drive the vision, strategy, and execution of our growing product portfolio.</p><p><strong>About the Role</strong></p><p>As the Head of Product, you will own the end-to-end product strategy, roadmap, and business outcomes across our products. You'll lead and mentor a team of Product Owners, collaborate closely with Engineering, Design, Sales, and executive leadership, and ensure we're building products that customers love while achieving measurable business impact. This role also plays a key part in driving our product expansion across the Egyptian and GCC markets through effective market-entry strategies, localization, and go-to-market execution.</p><p><strong>Key Responsibilities</strong></p><ul><li>Define and execute the overall product vision, strategy, and roadmap.</li><li>Lead and mentor a team of Product Owners, fostering a high-performing product organization.</li><li>Drive product discovery through customer research, market analysis, and data-driven insights.</li><li>Prioritize product initiatives based on business value, customer impact, and strategic objectives.</li><li>Partner with Engineering and Design to deliver high-quality products on time.</li><li>Define and monitor product KPIs, including customer adoption, engagement, retention, and revenue growth.</li><li>Own customer communication related to product direction, roadmap, and feedback.</li><li>Develop and execute go-to-market strategies to support product growth across Egypt and the GCC.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>8 12+ years of experience in Product Management, including at least 4 years in a senior product leadership role.</p><p>Proven experience building and scaling SaaS, web, or mobile products.</p><p>Strong background in product strategy, discovery, roadmap planning, and Agile product delivery.</p><p>Experience leading and mentoring Product Owners or Product Managers.</p><p>Strong analytical mindset with expertise in product metrics and data-driven decision-making.</p><p>Excellent communication, stakeholder management, and leadership skills.</p><p>Experience working with product tools such as Jira, Azure DevOps, or similar platforms.</p><p>Experience with the Egypt and GCC markets is highly desirable.</p><p></p></section>

<p>Key Responsibilities:<br><br>* Prepare and analyze product costing and cost reports.<br>* Monitor manufacturing costs, inventory, and production variances.<br>* Analyze raw material, labor, and overhead costs.<br>* Perform inventory valuation and stock reconciliations.<br>* Support month-end closing activities related to costing and inventory.<br>* Prepare variance analysis and recommend cost-saving opportunities.<br>* Coordinate with Production, Procurement, Warehouse, and Finance teams.<br>* Assist in budgeting, forecasting, and financial reporting.<br><br></p><p><strong>Requirements</strong></p><p></p><p>Requirements:<br><br>* Bachelor’s degree in Accounting, Finance<br>* 3–5 years of experience in cost accounting within a manufacturing company.<br>* Strong knowledge of standard costing, inventory control, and cost analysis.<br>* Proficiency in Microsoft Excel and ERP systems</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b><span>Who is Forcepoint?</span></b></p><br><p><span>Forcepoint simplifies security for global businesses and governments. Forcepoint’s all-in-one, truly cloud-native platform makes it easy to adopt Zero Trust and prevent the theft or loss of sensitive data and intellectual property no matter where people are working. 20+ years in business. 2.7k employees. 150 countries. 11k+ customers. 300+ patents. If our mission excites you, you’re in the right place; we want you to bring your own energy to help us create a safer world. All we’re missing is you!</span></p><br><p><span><b>Job Description</b></span></p><br><p><span>A Technical Support Engineer III is responsible for providing a world-class support experience to our enterprise customer base. Living our corporate values of being Trustworthy, Collaborative, Accountable, Respectful, Innovative, and Relentless, you will be responsible for assisting our customers with troubleshooting and resolving issues related to Forcepoint as well as associated third-party products, enabling our customers to stop the bad and free the good. You will utilize your knowledge and experience to interpret the customers’ needs and ensure they are achieving maximum value from Forcepoint. You will be seen as a technical advisor within the team and called upon to provide assistance to other team members on issues within your area of expertise. You will actively participate in product supportability programs.</span></p><br><p><span><b>Responsibilities:</b></span></p><br><ul><li><p><span>Respond to customer cases in line with Service Level Agreements.</span></p><br></li></ul><ul><li><p><span>Proactively identify and resolve potential problems in an effort to prevent them from occurring and improve the overall customer experience.</span></p><br></li></ul><ul><li><p><span>Approach each case with a goal of ensuring Forcepoint products are performing at an optimal level by addressing any underlying or additional problems uncovered during each customer engagement.</span></p><br></li></ul><ul><li><p><span>Ensure full understanding of the issue, including impact to customer.</span></p><br></li></ul><ul><li><p><span>Gather logs, configuration details and attempt to reproduce the reported issues.</span></p><br></li></ul><ul><li><p><span>Research the issue in the Knowledge Base, documentation and with your team members as needed.</span></p><br></li></ul><ul><li><p><span>Recommend solutions to customers and follow through to resolution or escalate the case in a timely manner if no resolution can be found.</span></p><br></li></ul><ul><li><p><span>Prioritize workload based on severity and impact to customer and demonstrate a sense of urgency when handling cases.</span></p><br></li></ul><ul><li><p><span>Be accountable for customer escalations and drive them internally to a speedy resolution while ensuring that customers are kept fully informed of progress throughout the escalation.</span></p><br></li></ul><ul><li><p><span>Document all interactions and case details within the customer tracking database, including a detailed description of the issue and any resolutions recommended.</span></p><br></li></ul><ul><li><p><span>Adhere to company policies and procedures regarding customer handling, case management and service entitlement verification.</span></p><br></li></ul><ul><li><p><span>Participate in knowledge sharing via involvement in technical discussions and Knowledge Base documentation.</span></p><br></li></ul><ul><li><p><span>Create and deliver formal mentoring programs to Technical Support Engineers</span></p><br></li></ul><ul><li><p><span>Provide technical reviews of user documentation, product requirements documents and functional specifications.</span></p><br></li></ul><ul><li><p><span>Act as subject matter expert with regard to specific product components and integrations.</span></p><br></li></ul><ul><li><p><span>Provide in-depth training in areas of expertise, general product knowledge, and integration.</span></p><br></li></ul><ul><li><p><span>Perform other duties and projects as assigned.</span></p><br></li></ul><p><span><b>Person Specification:</b></span></p><br><p><span>You demonstrate extreme levels of accountability and are results driven; you value teamwork and collaboration; you communicate transparently and with candour, while always being genuine; you act boldly, take initiative and are comfortable taking calculated risks to achieve successful outcomes; you execute with speed and integrity, delivering high quality work product which you are proud of.</span></p><br><p><span><b>Required Skills and Experience:</b></span></p><br><ul><li><p><span>Bachelor’s Degree or higher in Information Systems, Computer Science, or equivalent experience.</span></p><br></li></ul><ul><li><p><span>Six or more years of experience supporting business to business customers</span></p><br></li></ul><ul><li><p><span>Hands-on experience that demonstrate knowledge of:</span></p><br></li></ul><ul><li><p><span>Networking fundamentals (Layer 2 and 3, TCP/IP, 3-way handshake, DNS etc.)</span></p><br></li></ul><ul><li><p><span>HTTP protocol (Structure, status codes, authentication, etc.)</span></p><br></li></ul><ul><li><p><span>Application Support Basics (Common troubleshooting methodology for Windows and Linux programs)</span></p><br></li></ul><ul><li><p><span>SSL/TLS protocols (Structure, certificates, initial handshake, etc.)</span></p><br></li></ul><ul><li><p><span>SMTP (Protocol, Routing, MX Records, commands, status/response codes etc.)</span></p><br></li></ul><ul><li><p><span>Packet Capture/Analysis with tcpdump and Wireshark</span></p><br></li></ul><ul><li><p><span>Diagnosing network latency and intermittent issues</span></p><br></li></ul><ul><li><p><span>Reading and analysing log files</span></p><br></li></ul><ul><li><p><span>Active Directory (Domains, structure, permissions, group policies, etc.)</span></p><br></li></ul><ul><li><p><span>MSSQL fundamentals (Management interface, accessing logs, browsing databases, simple queries, permissions, jobs, etc.)</span></p><br></li></ul><ul><li><p><span>Information Security Concepts</span></p><br></li></ul><ul><li><p><span>Experience supporting the following applications:</span></p><br></li></ul><ul><li><p><span>Red Hat Linux fundamentals (command line navigation and basic features, file system, permissions, networking, etc.)</span></p><br></li></ul><ul><li><p><span>Windows (Permissions, services, file system, Event Viewer, etc.)</span></p><br></li></ul><p><span><b>Desired Skills and Experience:</b></span></p><br><ul><li><p><span>Endpoint application stack diagnostics and analysis for Windows, Mac, and Linux Endpoints</span></p><br></li></ul><ul><li><p><span>Windows and Linux memory dump capture and analysis</span></p><br></li></ul><p><i>Don’t meet every single qualification? Studies show people are hesitant to apply if they don’t meet all requirements listed in a job posting. Forcepoint is focused on building an inclusive and diverse workplace – so if there is something slightly different about your previous experience, but it otherwise aligns and you’re excited about this role, we encourage you to apply. You could be a great candidate for this or other roles on our team.</i></p><br><p><i>The policy of Forcepoint is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.</i></p><br><p><i>Forcepoint is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by sending an email to </i><i>recruiting@forcepoint.com</i><i>.</i></p><br><p><i>Applicants must have the right to work in the location to which you have applied.</i></p><br> </div>