UI developer Jobs

About the projects: we are building LLM evaluation and training datasets to train LLM to work on realistic software engineering problems. One of our approaches, in this project, is to build verifiable SWE tasks based on public repository histories in a synthetic approach with human-in-the-loop; while expanding the dataset coverage to different types of tasks in terms of programming language, difficulty level, and etc.<br>About the Role: We are looking for experienced software engineers (tech lead level) who are familiar with high-quality public Git Hub repositories and can contribute to this project. This role involves hands-on software engineering work, including development environment automation, issue triaging, and evaluating test coverage and quality<br>Why Join Us? Turing is one of the world’s fastest-growing AI companies accelerating the advancement and deployment of powerful AI systems. You’ll be at the forefront of evaluating how LLMs interact with real code, influencing the future of AI-assisted software development. This is a unique opportunity to blend practical software engineering with AI research.<br>What does day-to-day look like:Analyze and triage Git Hub issues across trending open-source libraries. Set up and configure code repositories, including Dockerization and environment setup. Evaluating unit test coverage and quality. Modify and run codebases locally to assess LLM performance in bug-fixing scenarios. Collaborate with researchers to design and identify repositories and issues that are challenging for LLMs. Opportunities to lead a team of junior engineers to collaborate on projects.<br>Required Skills:Minimum 3+ years of overall experience Strong experience with at least one of the following languages: GoProficiency with Git, Docker, and basic software pipeline setup. Ability to understand and navigate complex codebases. Comfortable running, modifying, and testing real-world projects locally. Experience contributing to or evaluating open-source projects is a plus.<br>Nice to Have:Previous participation in LLM research or evaluation projects. Experience building or testing developer tools or automation agents.<br>Perks of Freelancing With Turing:Work in a fully remote environment. Opportunity to work on cutting-edge AI projects with leading LLM companies.<br>Offer Details:Commitments Required: At least 4 hours per day and minimum 20 hours per week with overlap of 4 hours with PST. (We have 3 options of time commitment: 20 hrs/week, 30 hrs/week or 40 hrs/week) Employment type : Contractor assignment (no medical/paid leave)<br>After applying, you will receive an email with a login link. Please use that link to access the portal and complete your profile.<br>Know amazing talent? Refer them at turing.com/referrals, and earn money from your network.

About the job<br>About HYVE<br>At HYVE, we are at the forefront of the data analytics revolution, empowering businesses to unlock the full potential of their data. As a leading Data Analytics Service Provider, we pride ourselves on delivering innovative, data-driven solutions that drive efficiency, enhance decision-making, and foster growth. Join us in our mission to transform data into actionable insights, and become a part of our dynamic, collaborative, and forward-thinking team.<br>The Role<br>We are seeking a highly skilled and experienced Senior Datastage Developer to join our team. This pivotal role focuses on building robust, scalable data pipelines that will serve as the backbone for our analytical and operational platforms. The ideal candidate will have a deep understanding of data architecture, ETL processes, and a proven track record in leveraging data integration tools to streamline data workflows and enhance data quality.<br>Key Responsibilities<br>- Design, construct, install, test, and maintain highly scalable data management systems.- Ensure systems meet business requirements and industry practices for data integrity and quality.- Build high-performance algorithms, prototypes, predictive models, and proof of concepts.- Translate complex functional and technical requirements into detailed architecture, design, and high-performing software.- Analyze and organize raw data, evaluating business needs and objectives to develop sustainable data pipelines.- Implement processes and systems to monitor data quality, ensuring production data is always accurate and available for key stakeholders and business processes.<br>Required Skills and Experience<br>- 5+ years of experience in building and optimizing data pipelines, architectures, and data sets.- Strong experience with ETL tools such as Informatica, Data Stage, Talend, and Microsoft SSIS.- Proficiency in building data quality pipelines, data cleansing processes, and ensuring data integrity.- In-depth knowledge of SQL and experience with relational databases, query authoring, as well as working familiarity with a variety of databases.- Experience with big data tools: Hadoop, Spark, Kafka, etc. is a plus.- Knowledge of programming languages such as Python for data manipulation and data analysis is highly advantageous.- Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.- A degree in Computer Science, Engineering, Mathematics, or a related field.<br>How to Apply<br>If you're passionate about data and want to make a tangible impact at a leading analytics firm, we'd love to hear from you. Please send your resume and a cover letter explaining why you're the perfect fit for this role to hr@hyvetechnology.com with the following job code in the subject: ETL_TL<br>Join HYVE and help us turn data into decisions. We look forward to welcoming you to our team!

About the projects: We are building LLM evaluation and training datasets to train LLM to work on realistic software engineering problems. One of our approaches, in this project, is to build verifiable SWE tasks based on public repository histories in a synthetic approach with human-in-the-loop; while expanding the dataset coverage to different types of tasks in terms of programming language, difficulty level, and etc.<br>About the Role: We are looking for experienced software engineers (tech lead level) who are familiar with high-quality public Git Hub repositories and can contribute to this project. This role involves hands-on software engineering work, including development environment automation, issue triaging, and evaluating test coverage and quality<br>Why Join Us? Turing is one of the world’s fastest-growing AI companies accelerating the advancement and deployment of powerful AI systems. You’ll be at the forefront of evaluating how LLMs interact with real code, influencing the future of AI-assisted software development. This is a unique opportunity to blend practical software engineering with AI research.<br>What does day-to-day look like:Analyze and triage Git Hub issues across trending open-source libraries. Set up and configure code repositories, including Dockerization and environment setup. Evaluating unit test coverage and quality. Modify and run codebases locally to assess LLM performance in bug-fixing scenarios. Collaborate with researchers to design and identify repositories and issues that are challenging for LLMs. Opportunities to lead a team of junior engineers to collaborate on projects.<br>Required Skills:Minimum 3+ years of overall experience Strong experience with at least one of the following languages: Ruby Proficiency with Git, Docker, and basic software pipeline setup. Ability to understand and navigate complex codebases. Comfortable running, modifying, and testing real-world projects locally. Experience contributing to or evaluating open-source projects is a plus.<br>Nice to Have:Previous participation in LLM research or evaluation projects. Experience building or testing developer tools or automation agents. Perks of Freelancing With Turing:Work in a fully remote environment. Opportunity to work on cutting-edge AI projects with leading LLM companies.<br>Offer Details:Commitments Required: At least 4 hours per day and minimum 20 hours per week with overlap of 4 hours with PST. (We have 3 options of time commitment: 20 hrs/week, 30 hrs/week or 40 hrs/week) Employment type: Contractor assignment (no medical/paid leave)<br>After applying, you will receive an email with a login link. Please use that link to access the portal and complete your profile.<br>Know amazing talent? Refer them at turing.com/referrals, and earn money from your network.

Job Title: Digital Solutions Advisor / Technical Lead<br>Job Description:Abacus is seeking a highly skilled and articulate Solution Architect to join our team. Someone experienced GCP Consultant to join our growing Cloud Solutions team. As a strategic technical advisor, you will work closely with clients to understand their business needs and design scalable Google Cloud solutions that support their transformation journey. This role requires strong technical expertise in GCP, excellent communication skills, and the ability to translate complex requirements into clear cloud architectures.<br>Key Responsibilities Client Engagement & Solutioning Lead pre-sales discussions with customers to understand business challenges and cloud requirements. Conduct discovery sessions, workshops, and technical deep-dives to gather client needs. Present GCP capabilities, best practices, and architectural recommendations. Develop customized solution proposals, technical documentation, and value-driven presentations. Solution Design & Architecture Design scalable, secure, and cost-effective GCP architectures covering compute, storage, networking, security, Dev Ops, and data services. Collaborate with technical and delivery teams to validate solution feasibility. Create detailed architecture diagrams, PoCs (Proof of Concepts), and demo environments. Recommend migration strategies for on-prem or multi-cloud environments. Proposals, RFPs & Commercial Support Support sales teams with technical inputs for bids, proposals, RFPs, and pricing models.technically compelling API management and GCP solution inputs for bids, proposals, and RFPs. Highlight differentiators such as API analytics, AI-driven insights, developer experience, and governance frameworks. Ensure solution alignment with GCP frameworks and compliance standards. Support pricing models for Apigee X/hybrid, and ensure alignment with GCP compliance and security standards. Cross-Functional Collaboration Work closely with the Sales, Delivery, and Practice Leads to ensure successful handover from pre-sales to implementation. Participate in internal knowledge-sharing and contribute to building GCP playbooks and best practices. Thought Leadership Stay updated with GCP product updates, certifications, and new releases. Represent the company in GCP events, webinars, and client briefings. Provide insights on market trends and maintain competitive technical knowledge.<br>Required Experience & Skills Technical Skills7+ years of experience in Cloud Pre-Sales or Solution Architecture. Strong hands-on knowledge of GCP services such as:Compute Engine, GKE, Cloud Run Cloud Storage, Big Query, Pub/Sub VPC, Cloud VPN, Interconnect IAM, KMS, Security Command Center Cloud Functions, Center Deep experience with Apigee API Management Experience in developing PoCs, demos, and solution architecture diagrams. Understanding of cloud networking, security, backup, DR, and cost optimization. API proxy design, policies, and flow Experience in Apigee X & Apigee Hybrid architecture<br>Certifications (Preferred) Google Cloud Professional Cloud Architect Google Cloud Engineer / Data Engineer Any relevant cloud certifications (AWS/Azure) are a plus.

Job Title: Digital Solutions Advisor / Technical Lead<br>Job Description:Abacus is seeking a highly skilled and articulate Solution Architect to join our team. Someone experienced GCP Consultant to join our growing Cloud Solutions team. As a strategic technical advisor, you will work closely with clients to understand their business needs and design scalable Google Cloud solutions that support their transformation journey. This role requires strong technical expertise in GCP, excellent communication skills, and the ability to translate complex requirements into clear cloud architectures.<br>Key Responsibilities Client Engagement & Solutioning Lead pre-sales discussions with customers to understand business challenges and cloud requirements. Conduct discovery sessions, workshops, and technical deep-dives to gather client needs. Present GCP capabilities, best practices, and architectural recommendations. Develop customized solution proposals, technical documentation, and value-driven presentations. Solution Design & Architecture Design scalable, secure, and cost-effective GCP architectures covering compute, storage, networking, security, Dev Ops, and data services. Collaborate with technical and delivery teams to validate solution feasibility. Create detailed architecture diagrams, PoCs (Proof of Concepts), and demo environments. Recommend migration strategies for on-prem or multi-cloud environments. Proposals, RFPs & Commercial Support Support sales teams with technical inputs for bids, proposals, RFPs, and pricing models.technically compelling API management and GCP solution inputs for bids, proposals, and RFPs. Highlight differentiators such as API analytics, AI-driven insights, developer experience, and governance frameworks. Ensure solution alignment with GCP frameworks and compliance standards. Support pricing models for Apigee X/hybrid, and ensure alignment with GCP compliance and security standards. Cross-Functional Collaboration Work closely with the Sales, Delivery, and Practice Leads to ensure successful handover from pre-sales to implementation. Participate in internal knowledge-sharing and contribute to building GCP playbooks and best practices. Thought Leadership Stay updated with GCP product updates, certifications, and new releases. Represent the company in GCP events, webinars, and client briefings. Provide insights on market trends and maintain competitive technical knowledge.<br>Required Experience & Skills Technical Skills7+ years of experience in Cloud Pre-Sales or Solution Architecture. Strong hands-on knowledge of GCP services such as:Compute Engine, GKE, Cloud Run Cloud Storage, Big Query, Pub/Sub VPC, Cloud VPN, Interconnect IAM, KMS, Security Command Center Cloud Functions, Center Deep experience with Apigee API Management Experience in developing PoCs, demos, and solution architecture diagrams. Understanding of cloud networking, security, backup, DR, and cost optimization. API proxy design, policies, and flow Experience in Apigee X & Apigee Hybrid architecture<br>Certifications (Preferred) Google Cloud Professional Cloud Architect Google Cloud Engineer / Data Engineer Any relevant cloud certifications (AWS/Azure) are a plus.

Job Title: Digital Solutions Advisor / Technical Lead<br>Job Description:Abacus is seeking a highly skilled and articulate Solution Architect to join our team. Someone experienced GCP Consultant to join our growing Cloud Solutions team. As a strategic technical advisor, you will work closely with clients to understand their business needs and design scalable Google Cloud solutions that support their transformation journey. This role requires strong technical expertise in GCP, excellent communication skills, and the ability to translate complex requirements into clear cloud architectures.<br>Key Responsibilities Client Engagement & Solutioning Lead pre-sales discussions with customers to understand business challenges and cloud requirements. Conduct discovery sessions, workshops, and technical deep-dives to gather client needs. Present GCP capabilities, best practices, and architectural recommendations. Develop customized solution proposals, technical documentation, and value-driven presentations. Solution Design & Architecture Design scalable, secure, and cost-effective GCP architectures covering compute, storage, networking, security, Dev Ops, and data services. Collaborate with technical and delivery teams to validate solution feasibility. Create detailed architecture diagrams, PoCs (Proof of Concepts), and demo environments. Recommend migration strategies for on-prem or multi-cloud environments. Proposals, RFPs & Commercial Support Support sales teams with technical inputs for bids, proposals, RFPs, and pricing models.technically compelling API management and GCP solution inputs for bids, proposals, and RFPs. Highlight differentiators such as API analytics, AI-driven insights, developer experience, and governance frameworks. Ensure solution alignment with GCP frameworks and compliance standards. Support pricing models for Apigee X/hybrid, and ensure alignment with GCP compliance and security standards. Cross-Functional Collaboration Work closely with the Sales, Delivery, and Practice Leads to ensure successful handover from pre-sales to implementation. Participate in internal knowledge-sharing and contribute to building GCP playbooks and best practices. Thought Leadership Stay updated with GCP product updates, certifications, and new releases. Represent the company in GCP events, webinars, and client briefings. Provide insights on market trends and maintain competitive technical knowledge.<br>Required Experience & Skills Technical Skills7+ years of experience in Cloud Pre-Sales or Solution Architecture. Strong hands-on knowledge of GCP services such as:Compute Engine, GKE, Cloud Run Cloud Storage, Big Query, Pub/Sub VPC, Cloud VPN, Interconnect IAM, KMS, Security Command Center Cloud Functions, Center Deep experience with Apigee API Management Experience in developing PoCs, demos, and solution architecture diagrams. Understanding of cloud networking, security, backup, DR, and cost optimization. API proxy design, policies, and flow Experience in Apigee X & Apigee Hybrid architecture<br>Certifications (Preferred) Google Cloud Professional Cloud Architect Google Cloud Engineer / Data Engineer Any relevant cloud certifications (AWS/Azure) are a plus.

About the projects: we are building LLM evaluation and training datasets to train LLM to work on realistic software engineering problems. One of our approaches, in this project, is to build verifiable SWE tasks based on public repository histories in a synthetic approach with human-in-the-loop; while expanding the dataset coverage to different types of tasks in terms of programming language, difficulty level, and etc.<br>About the Role: We are looking for experienced software engineers (tech lead level) who are familiar with high-quality public Git Hub repositories and can contribute to this project. This role involves hands-on software engineering work, including development environment automation, issue triaging, and evaluating test coverage and quality<br>Why Join Us? Turing is one of the world’s fastest-growing AI companies accelerating the advancement and deployment of powerful AI systems. You’ll be at the forefront of evaluating how LLMs interact with real code, influencing the future of AI-assisted software development. This is a unique opportunity to blend practical software engineering with AI research.<br><br>What does day-to-day look like:Analyze and triage Git Hub issues across trending open-source libraries. Set up and configure code repositories, including Dockerization and environment setup. Evaluating unit test coverage and quality. Modify and run codebases locally to assess LLM performance in bug-fixing scenarios. Collaborate with researchers to design and identify repositories and issues that are challenging for LLMs. Opportunities to lead a team of junior engineers to collaborate on projects.<br>Required Skills:Minimum 3+ years of overall experience Strong experience with at least one of the following languages: GoProficiency with Git, Docker, and basic software pipeline setup. Ability to understand and navigate complex codebases. Comfortable running, modifying, and testing real-world projects locally. Experience contributing to or evaluating open-source projects is a plus.<br>Nice to Have:Previous participation in LLM research or evaluation projects. Experience building or testing developer tools or automation agents.<br>Perks of Freelancing With Turing:Work in a fully remote environment. Opportunity to work on cutting-edge AI projects with leading LLM companies.<br>Offer Details:Commitments Required: At least 4 hours per day and minimum 20 hours per week with overlap of 4 hours with PST. (We have 3 options of time commitment: 20 hrs/week, 30 hrs/week or 40 hrs/week) Employment type : Contractor assignment (no medical/paid leave)<br><br>After applying, you will receive an email with a login link. Please use that link to access the portal and complete your profile.<br>Know amazing talent? Refer them at turing.com/referrals, and earn money from your network.

About the projects: We are building LLM evaluation and training datasets to train LLM to work on realistic software engineering problems. One of our approaches, in this project, is to build verifiable SWE tasks based on public repository histories in a synthetic approach with human-in-the-loop; while expanding the dataset coverage to different types of tasks in terms of programming language, difficulty level, and etc.<br>About the Role: We are looking for experienced software engineers (tech lead level) who are familiar with high-quality public Git Hub repositories and can contribute to this project. This role involves hands-on software engineering work, including development environment automation, issue triaging, and evaluating test coverage and quality<br>Why Join Us? Turing is one of the world’s fastest-growing AI companies accelerating the advancement and deployment of powerful AI systems. You’ll be at the forefront of evaluating how LLMs interact with real code, influencing the future of AI-assisted software development. This is a unique opportunity to blend practical software engineering with AI research.<br>What does day-to-day look like:Analyze and triage Git Hub issues across trending open-source libraries. Set up and configure code repositories, including Dockerization and environment setup. Evaluating unit test coverage and quality. Modify and run codebases locally to assess LLM performance in bug-fixing scenarios. Collaborate with researchers to design and identify repositories and issues that are challenging for LLMs. Opportunities to lead a team of junior engineers to collaborate on projects.<br>Required Skills:Minimum 3+ years of overall experience Strong experience with at least one of the following languages: Ruby Proficiency with Git, Docker, and basic software pipeline setup. Ability to understand and navigate complex codebases. Comfortable running, modifying, and testing real-world projects locally. Experience contributing to or evaluating open-source projects is a plus.<br>Nice to Have:Previous participation in LLM research or evaluation projects. Experience building or testing developer tools or automation agents. Perks of Freelancing With Turing:Work in a fully remote environment. Opportunity to work on cutting-edge AI projects with leading LLM companies.<br>Offer Details:Commitments Required: At least 4 hours per day and minimum 20 hours per week with overlap of 4 hours with PST. (We have 3 options of time commitment: 20 hrs/week, 30 hrs/week or 40 hrs/week) Employment type: Contractor assignment (no medical/paid leave)<br>After applying, you will receive an email with a login link. Please use that link to access the portal and complete your profile.<br>Know amazing talent? Refer them at turing.com/referrals, and earn money from your network.

About the projects: We are building LLM evaluation and training datasets to train LLM to work on realistic software engineering problems. One of our approaches, in this project, is to build verifiable SWE tasks based on public repository histories in a synthetic approach with human-in-the-loop; while expanding the dataset coverage to different types of tasks in terms of programming language, difficulty level, and etc.<br>About the Role: We are looking for experienced software engineers (tech lead level) who are familiar with high-quality public Git Hub repositories and can contribute to this project. This role involves hands-on software engineering work, including development environment automation, issue triaging, and evaluating test coverage and quality<br>Why Join Us? Turing is one of the world’s fastest-growing AI companies accelerating the advancement and deployment of powerful AI systems. You’ll be at the forefront of evaluating how LLMs interact with real code, influencing the future of AI-assisted software development. This is a unique opportunity to blend practical software engineering with AI research.<br>What does day-to-day look like:Analyze and triage Git Hub issues across trending open-source libraries. Set up and configure code repositories, including Dockerization and environment setup. Evaluating unit test coverage and quality. Modify and run codebases locally to assess LLM performance in bug-fixing scenarios. Collaborate with researchers to design and identify repositories and issues that are challenging for LLMs. Opportunities to lead a team of junior engineers to collaborate on projects.<br>Required Skills:Minimum 3+ years of overall experience Strong experience with at least one of the following languages: Rust Proficiency with Git, Docker, and basic software pipeline setup. Ability to understand and navigate complex codebases. Comfortable running, modifying, and testing real-world projects locally. Experience contributing to or evaluating open-source projects is a plus.<br>Nice to Have:Previous participation in LLM research or evaluation projects. Experience building or testing developer tools or automation agents. Perks of Freelancing With Turing:Work in a fully remote environment. Opportunity to work on cutting-edge AI projects with leading LLM companies.<br>Offer Details:Commitments Required: At least 4 hours per day and minimum 20 hours per week with overlap of 4 hours with PST. (We have 3 options of time commitment: 20 hrs/week, 30 hrs/week or 40 hrs/week) Employment type : Contractor assignment (no medical/paid leave) Duration of contract : 3 month; [expected start date is next week]<br>After applying, you will receive an email with a login link. Please use that link to access the portal and complete your profile.<br>Know amazing talent? Refer them at turing.com/referrals, and earn money from your network.

Company Description Lavida is a leading food manufacturing company in Egypt, specializing in high-quality sauces, dressings, syrups, and dessert products. The company is committed to maintaining strong standards of quality, food safety, and operational excellence across all production lines. Role Description We are seeking an Odoo Implementation Specialist to join our team in a full-time, on-site role. The candidate will be responsible for leading Odoo ERP implementation projects, analyzing business processes, configuring Odoo modules, coordinating with stakeholders, and ensuring successful system deployment across different departments. The role requires strong functional expertise, project coordination skills, and the ability to translate business requirements into effective ERP solutions. Role Responsibilities Lead end-to-end Odoo ERP implementation projects. Gather and analyze business requirements from different departments. Configure and customize Odoo modules to meet operational needs. Prepare functional specifications and coordinate with the development team for customizations. Manage data migration, system setup, and user acceptance testing (UAT). Conduct user training sessions and provide post-implementation support. Identify process improvement opportunities and recommend ERP best practices. Coordinate with cross-functional teams to ensure timely project delivery. Monitor project progress, resolve implementation issues, and manage risks. Prepare project documentation, user manuals, and implementation reports. Support Odoo upgrades and the rollout of new modules. Ensure successful adoption of the ERP system across the organization. Qualifications Bachelor's degree in Computer Science, Information Systems, Business Administration, Industrial Engineering, or a related field. Minimum 5 years of experience in Odoo ERP implementation. Strong experience implementing and configuring Odoo modules such as Sales, Purchase, Inventory, Manufacturing, Accounting, HR, and CRM. Excellent understanding of business processes and ERP implementation methodologies. Experience in business analysis, process mapping, and requirements gathering. Familiarity with Odoo customization and the ability to communicate technical requirements with development teams. Experience with data migration, user training, and change management. Strong project management and stakeholder management skills. Excellent analytical, problem-solving, communication, and teamwork skills. Experience in the manufacturing or FMCG industry is highly preferred.

Job Title: ERPNext Implementer Job Summary:The ERPNext Implementer will provide technical and functional support for ERPNext systems, ensuring seamless implementation, customization, and user satisfaction. The role involves collaborating with clients to understand their business needs, designing tailored solutions, providing training, and offering post-implementation support. This position requires a proactive problem-solver with excellent communication skills and a strong understanding of ERP systems. Responsibilities:Implementation Management:Lead end-to-end ERPNext implementations, from requirements gathering to go-live and user training. Customize ERPNext modules to align with client business needs. Technical & Functional Support:Troubleshoot issues and provide resolution during implementation and post-go-live phases. Ensure system performance by identifying areas for improvement and recommending optimizations. Client Collaboration:Engage with clients to understand their business processes and deliver tailored solutions. Solve client issues through site visits or remote support. System Maintenance:Ensure the integrity of ERPNext systems and databases through proper procedures. Test and deploy updates to maintain system efficiency.<br>Requirements:Experience:1–3 year of experience in ERPNext implementation or a similar role. Knowledge of ERP systems is essential; prior experience with accounting systems is a plus. Skills:Strong analytical and problem-solving skills. Excellent communication, training, and analysis skills. Ability to work both independently and in a team environment. Ability to analyze complex processes and translate them into ERPNext solutions Excellent verbal and written communication for client interaction and training delivery. Ability to explain technical concepts in simple, non-technical terms

<ul><li><p>Provide technical support to users, labs, and classrooms for all IT services, including but not limited to operating systems, drivers, applications, and hardware, either in person, over the phone, via email, or through a ticketing system.</p></li><li><p>Install and configure computer applications and operating systems.</p></li><li><p>Troubleshoot and resolve hardware and software issues.</p></li><li><p>Identify, diagnose, and resolve network-related issues.</p></li><li><p>Diagnose, troubleshoot, and resolve user issues by thoroughly questioning them to understand the root cause of the problem.</p></li><li><p>Demonstrate the ability to learn and work with emerging and evolving technologies.</p></li><li><p>Serve as the first point of contact for users experiencing issues with computer systems and equipment.</p></li><li><p>Track user system issues until they are fully resolved, ensuring adherence to agreed timelines.</p></li><li><p>Follow organizational procedures to resolve issues and escalate them to relevant internal departments when necessary.</p></li><li><p>Provide timely and accurate feedback to end users.</p></li><li><p>Ensure proper logging and documentation of all issues.</p></li><li><p>Follow up with end users to confirm that their systems are functioning properly after troubleshooting.</p></li><li><p>Prepare accurate and timely reports on support activities and system performance.</p></li><li><p>Assist in training end users on how to use various systems and technologies.</p></li><li><p>Support the deployment of new software or hardware systems within the university.</p></li><li><p>Perform any additional new tasks assigned by management that are within the same specialty and nature of daily work.</p></li></ul><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>Who we are</b> <br></span><p>VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology &amp; Transformation. <br>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. <br>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. <br>#VOIS #BeUnrivalled #CreateTheFuture</p><br><br><br><b>About this Role</b> <br> <p>We are seeking an individual to support the integration, implementation and delivery of services, products, tariffs and promotions within Billing and Front-End systems. This role combines system configuration, quality assurance, and testing activities across key applications within the Vodafone Customer Care and Billing (CCB) platform, ensuring accurate delivery and performance of business services.</p><br><br><br><b>What you’ll do</b> <br> <p>Perform quality management activities, including defining test cases, creating test customers, executing batch test scenarios, and validating test invoices<br>Execute regression testing for Product Service Manager (PSM) and Customer Billing Manager (CBM) package deliveries<br>Analyse test results for services, products, tariffs, promotions, and layout configurations<br>Maintain and update technical documentation and the team knowledge base<br>Ensure availability of applications and hosted servers across UNIX platforms<br>Troubleshoot and resolve database-related issues<br>Execute standard operational requests related to ALM and Totalview<br>Support the delivery and validation of business rules and layout requirements within billing systems</p><br><br><br><b>Who you are</b> <br> <p>Holds a degree in Engineering, Computer Science, or a related field<br>Possesses 1–3 years of experience in IT operations or engineering<br>Demonstrates strong knowledge of BSS and OSS systems<br>Has solid expertise in Oracle relational databases, SQL, UNIX, Linux, and Perl<br>Familiar with MS Office tools and documentation methodologies<br>Understands billing systems and their operational context<br>Works effectively both independently and collaboratively across teams<br>Communicates clearly and manages time and priorities efficiently<br>Approaches challenges with a logical, inquisitive, and solution-oriented mindset<br>Maintains motivation and initiative in a fast-paced, results-driven environment<br>Holds relevant database and/or Unix/Linux certifications (preferred)<br>Brings hands-on experience with testing tools (advantageous)</p><br><br><br><b>Not a perfect fit?</b> <br><p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p><br><br><br><b>What's in it for you</b> <br> <p>Opportunity to work on critical billing systems within a global telecommunications environment<br>Exposure to end-to-end service delivery and system integration processes<br>Collaboration with cross-functional teams across technology and business areas<br>A supportive environment focused on continuous learning and improvement<br>Experience working with globally recognised platforms and tools</p><br><br><br><b>What skills you will learn</b> <br> <p>Advanced testing and quality assurance techniques for billing systems<br>Practical expertise in BSS/OSS environments and telecom processes<br>Database troubleshooting and optimisation skills<br>System integration and service delivery lifecycle understanding<br>Stakeholder collaboration and technical documentation best practices</p><br><br><br><b>VOIS Equal Opportunity Employer Commitment</b> <br><p>Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status , pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.&nbsp;</p><br><br><br><b>Join Us</b> <br><p>At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. <br>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. <br>With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p><br><br><br><b>Alert </b> <br><p>Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud. <br>#JDEnhancedByTARA</p><br><br><br><b>Follow us on social media</b> <br> <ul> <li>LinkedIn: https://www.linkedin.com/company/vois/</li> <li>Facebook:&nbsp;https://www.facebook.com/voisglobal</li> <li>Instagram:&nbsp;https://www.instagram.com/voisglobal/</li> <li>You can also chat with our employees to learn more about our projects:&nbsp;https://lnkd.in/dpkrcvR2</li> </ul> <br><br><br><br> </div>

We're Hiring: IT Service Desk We're looking for experienced IT Service Desk professionals to join our team!<br>Requirements:• 2–5 years of experience in an IT Service Desk or IT Support environment• English level: B1 or above• Bachelor's degree.• Windows Operating Systems and desktop support• Active Directory (AD)• Azure Entra ID• Microsoft 365• Intune• Tanium• Familiarity with IT ticketing systems and incident management• Experience in enterprise IT environments• ITIL knowledge and relevant certifications (Comp TIA A+, Network+, Microsoft, or CCNA) are a plus<br>Key Responsibilities:• Provide first-line technical support via phone and email• Troubleshoot hardware, software, and user access issues• Manage and resolve incidents through the ticketing system• Escalate complex issues when needed• Support Active Directory user accounts, security groups, and access management• Document resolutions and maintain accurate ticket records• Ensure SLA compliance and deliver excellent end-user support<br>Location: Katameya, Cairo

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><strong><span>We help the world run better</span></strong><span><br>At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.&nbsp;</span></p><br> <p><span><span>SAP AMS — Functional Gatekeeping Layer</span></span></p><br> <br> <p><span><span>Senior Consultant — SuccessFactors Employee Central + Employee Central Payroll (EC + ECP)</span></span></p><br> <br> <p><span><span>Two-Level AMS operating model — L1 Functional Gatekeeping bridging end users and the L2 application-management factory</span></span></p><br> <br> <p><span><span>1. Engagement Context</span></span></p><br> <br> <p><span><span>Engagement Type</span></span></p><br> <br> <br> <p><span><span>Application Management Services (AMS) — Functional Gatekeeping Layer (L1)</span></span></p><br> <br> <br> <br> <p><span><span>Operating Layer</span></span></p><br> <br> <br> <p><span><span>L1 Functional Gatekeeping — sits between end users and the L2 application-management factory</span></span></p><br> <br> <br> <br> <p><span><span>Delivery Model</span></span></p><br> <br> <br> <p><span><span>Primarily remote delivery; onsite coverage available via change request subject to local mobility and visa requirements</span></span></p><br> <br> <br> <br> <p><span><span>Operating Window</span></span></p><br> <br> <br> <p><span><span>Sunday–Thursday, regional business hours (configurable)</span></span></p><br> <br> <br> <br> <p><span><span>Project Language</span></span></p><br> <br> <br> <p><span><span>English as project language; Arabic/English bilingual capability required for end-user interaction in GCC engagements</span></span></p><br> <br> <br> <br> <p><span><span>Ticketing Tool</span></span></p><br> <br> <br> <p><span><span>Industry-standard ITSM platform (e.g., ServiceNow, SAP for Me)</span></span></p><br> <br> <br> <br> <p><span><span>SLA Framework</span></span></p><br> <br> <br> <p><span><span>Tiered SLA: P1 1h response / 4h resolution → P4 16h / 5 business days; P1/P2 covered outside core hours</span></span></p><br> <br> <br> <br> <p><span><span>Indicative Volume</span></span></p><br> <br> <br> <p><span><span>Indicative AMS volume: ~650 incidents/month and ~100 service requests/month at full ramp (engagement-specific)</span></span></p><br> <br> <br> <br> <br> <br> <p><span><span>2. Role Identity</span></span></p><br> <br> <p><span><span>Role Title</span></span></p><br> <br> <br> <p><span><span>Senior Consultant — SuccessFactors Employee Central + Employee Central Payroll (EC + ECP)</span></span></p><br> <br> <br> <br> <p><span><span>FTE</span></span></p><br> <br> <br> <p><span><span>1.0</span></span></p><br> <br> <br> <br> <p><span><span>Module / Functional Area</span></span></p><br> <br> <br> <p><span><span>SuccessFactors Employee Central (core HR) and Employee Central Payroll (engine, schemas, integration)</span></span></p><br> <br> <br> <br> <p><span><span>Seniority</span></span></p><br> <br> <br> <p><span><span>Senior Consultant</span></span></p><br> <br> <br> <br> <p><span><span>Reporting Line</span></span></p><br> <br> <br> <p><span><span>Reports to the engagement Project Manager. Functional escalation path to the customer Functional Primes and L2 module leads.</span></span></p><br> <br> <br> <br> <br> <br> <p><span><span>3. Primary Modules in Scope</span></span></p><br> <br> <ul> <li> <p><span><span>EC core HR — Employee data, Job Information, Compensation Information.</span></span></p><br> </li> </ul> <br> <ul> <li> <p><span><span>EC Foundation Objects — Legal Entity, Business Unit, Department, Division, Cost Center, Location.</span></span></p><br> </li> </ul> <br> <ul> <li> <p><span><span>Position Management; Workflows; Business Rules; MDF objects.</span></span></p><br> </li> </ul> <br> <ul> <li> <p><span><span>ECP — Payroll schemas, rules, wage types (KSA legal framework preferred).</span></span></p><br> </li> </ul> <br> <ul> <li> <p><span><span>Pre-payroll, payroll run, post-payroll posting; off-cycle, retro and corrections.</span></span></p><br> </li> </ul> <br> <ul> <li> <p><span><span>Point-to-point integration EC ↔ ECP; FI posting integration; statutory reporting.</span></span></p><br> </li> </ul> <br> <p><span><span>4. Must-Have Qualifications</span></span></p><br> <br> <ul> <li> <p><span><span>5+ years SuccessFactors EC + ECP implementation/AMS experience (combined skill profile).</span></span></p><br> </li> </ul> <br> <ul> <li> <p><span><span>EC Core Certification (current release) and hands-on ECP / SAP HCM Payroll experience.</span></span></p><br> </li> </ul> <br> <ul> <li> <p><span><span>Strong PCR / payroll-schema debugging.</span></span></p><br> </li> </ul> <br> <ul> <li> <p><span><span>Hands-on with workflows, business rules, role-based permissions and MDF.</span></span></p><br> </li> </ul> <br> <ul> <li> <p><span><span>EC ↔ ECP replication and configuration-object troubleshooting.</span></span></p><br> </li> </ul> <br> <ul> <li> <p><span><span>Bilingual Arabic + English fluency for end-user interaction.</span></span></p><br> </li> </ul> <br> <p><span><span>5. Nice-to-Have Qualifications</span></span></p><br> <br> <ul> <li> <p><span><span>EC Time-Off / Time-Sheet expertise.</span></span></p><br> </li> </ul> <br> <ul> <li> <p><span><span>GOSI / WPS reporting in KSA; Payroll Control Center.</span></span></p><br> </li> </ul> <br> <ul> <li> <p><span><span>Integration Center / SCI for outbound flows to ECP.</span></span></p><br> </li> </ul> <br> <p><span><span>6. Core L1 Gatekeeping Duties</span></span></p><br> <br> <p><span><span>These duties define the standard Functional Gatekeeping Layer behaviour for this role.</span></span></p><br> <br> <br> <ul> <li> <p><span><span>Validate incoming tickets against the L1 acceptance criteria and module ownership.</span></span></p><br> </li> </ul> <br> <ul> <li> <p><span><span>Categorise tickets and route them along the chain End User → Customer Support Team → L1 Gatekeeping → L2 Factory.</span></span></p><br> </li> </ul> <br> <ul> <li> <p><span><span>Provide basic troubleshooting and first-time resolution within the Functional Gatekeeping Layer.</span></span></p><br> </li> </ul> <br> <ul> <li> <p><span><span>Escalate only validated, qualified tickets — protect contractual ticket-volume thresholds.</span></span></p><br> </li> </ul> <br> <ul> <li> <p><span><span>Resolve ambiguous cases jointly with L2 leads and customer Functional Primes.</span></span></p><br> </li> </ul> <br> <ul> <li> <p><span><span>Transfer knowledge to the customer support team systematically to grow customer self-sufficiency over the engagement lifetime.</span></span></p><br> </li> </ul> <br> <p><span><span>7. Role-Specific Responsibilities</span></span></p><br> <br> <ul> <li> <p><span><span>Resolve EC master-data, workflow and business-rule incidents at L1.</span></span></p><br> </li> </ul> <br> <ul> <li> <p><span><span>Diagnose EC ↔ ECP replication failures and route appropriately.</span></span></p><br> </li> </ul> <br> <ul> <li> <p><span><span>Support every payroll run — pre-checks, run monitoring, post-run reconciliation.</span></span></p><br> </li> </ul> <br> <ul> <li> <p><span><span>Resolve payroll-run failures and wage-type / PCR incidents at L1.</span></span></p><br> </li> </ul> <br> <ul> <li> <p><span><span>Maintain role-based permission catalogue under change-control.</span></span></p><br> </li> </ul> <br> <ul> <li> <p><span><span>Hand off complex payroll-calculation defects to the L2 factory with full schema traces.</span></span></p><br> </li> </ul> <br> <p><span><span>8. Inherited Functional Scope (standard AMS)</span></span></p><br> <br> <ul> <li> <p><span><span>Analyse errors in application transactions — master data, transactions, and reports.</span></span></p><br> </li> </ul> <br> <ul> <li> <p><span><span>Help end users use standard and customised programs effectively (advisory and how-to).</span></span></p><br> </li> </ul> <br> <ul> <li> <p><span><span>Provide advice on fixing master data issues (cleansing performed by the customer).</span></span></p><br> </li> </ul> <br> <ul> <li> <p><span><span>Make necessary configuration changes to fix errors within the standard SAP enhancement framework.</span></span></p><br> </li> </ul> <br> <ul> <li> <p><span><span>Production-environment issue diagnosis and error fixes.</span></span></p><br> </li> </ul> <br> <ul> <li> <p><span><span>Minor changes/fixes to existing WRICEF objects within BADIs, Enhancement Points and Customer Exits.</span></span></p><br> </li> </ul> <br> <br> <ul> <li> <p><span><span>Resolve issues related to settings (configuration) and mapping.</span></span></p><br> </li> </ul> <br> <ul> <li> <p><span><span>Consulting and guidance on operational gaps and end-user training enablement.</span></span></p><br> </li> </ul> <br> <ul> <li> <p><span><span>Provide advisory input on new role definitions when the role touches functional authorisations.</span></span></p><br> </li> </ul> <br> <br> <p><strong><span>Bring o</span></strong></p> </div>

Role: Head of Technology Reports to: CTOLocation: Cairo, Egypt (on-site)<br>ABOUT FLENDFlend is Egypt's leading digital SME lender and the only fully licensed digital NBFI focused on small and medium businesses. We have built a proprietary, end-to-end technology platform that originates, underwrites, disburses, and services loans in a fraction of the time of any conventional lender in the market — funding most clients within 24 to 72 hours through a fully digital process. We are FRA-regulated, backed by institutional investors, and funded by a growing panel of Egyptian and international banking partners. <br>KEY RESPONSIBILITIESTechnology Strategy & Architecture• Own the three-year technology roadmap across the Loan Management System, credit and risk engines, partner integrations, data platform, customer-facing applications, and AI/ML capabilities.• Define and continuously evolve the architecture of Flend's proprietary platform — including service boundaries, data flows, integration patterns, and the principles that govern how new capabilities are added.• Sequence and trade off priorities between short-term product launches, medium-term platform investments, and long-term moats such as AI underwriting and embedded lending APIs. Platform Build & Hands-On Engineering• Personally lead the build-out of mission-critical systems, including the LMS enhancements, the universal credit scoring engine, the qualitative risk scoring engine, I-Score and AML integrations, the new products workflow, various pricing calculations, bulk repayments, and the self-service top-up experience.• Architect the data layer — consolidating partner, client, transactional, and risk data into a centralized data lake / warehouse that is securitization-ready and forms the foundation for all downstream AI and analytics work.• Own the customer-facing application stack, including the full redesign and rebuild of the Flend mobile app, direct-client onboarding flows, and the eventual Whats App-native loan management experience.• Build for multi-currency, multi-product, and multi-market from day one, ahead of USD lending launch and regional expansion — not retrofitted afterward. Engineering Organization & Leadership• Build, structure, and lead Flend's engineering organization, including hiring senior engineers, defining team topology, setting the engineering standards bar, and establishing the delivery cadence.• Embed a lean-by-design culture, consistent with Flend's broader operating model: small, high-leverage teams supported by deliberate automation rather than headcount scaling.• Establish engineering excellence practices across code review, testing, deployment, observability, incident response, and post-mortem discipline. Information Security & Regulatory Technology• Own Flend's information security posture end-to-end, including application security, infrastructure security, data protection, access management, vendor security, and incident response — to a standard appropriate for a regulated, institutional-grade lender.• Ensure regulatory and audit readiness across FRA reporting, AML automation, credit bureau filings, immutable audit logging, and the data-room requirements of debt providers, equity investors, and rating-relevant counterparties.• Implement explainable AI for every model-driven credit decision, in line with evolving FRA expectations and DFI/international-lender requirements. Data, AI & Underwriting Technology• Automate credit and risk scoring engines, evolving them from rules-based logic to machine-learning-augmented systems that improve accuracy, speed, and addressable client universe over time.• Automate predictive early-warning, dynamic pricing, and portfolio composition models that move Flend from periodic management judgment to continuously optimized, AI-guided risk and pricing decisions.• Establish model monitoring, drift detection, and an A/B testing framework so credit policy becomes a continuously optimized function rather than a periodic review.• Industrialize document intelligence and OCR-driven onboarding to eliminate manual data-entry friction across the client lifecycle.<br>Partner Integrations & Embedded Lending• Harden and standardize all partner API integrations and establish a repeatable, productized integration playbook so each new partner is an onboarding rather than a custom build.• Productize Flend's lending engine into a set of APIs and SDKs that partners can embed into their own checkout, dashboards, or mobile apps — Flend's most scalable long-term distribution moat.• Build partner-facing dashboards that turn each partner relationship from a passive distribution channel into an actively engaged commercial ally with real-time performance visibility. Executive & Stakeholder Leadership• Sit on Flend's executive committee and contribute to overall company strategy, capital planning, and product decisions.• Represent Flend's technology and security posture externally in debt provider due diligence, equity raises, FRA interactions, partner integrations, and ecosystem forums.• Partner directly with the CEO, Head of Credit & Risk, Head of BD & Partnerships, Treasury, and Finance to translate commercial ambition into a technology roadmap that is sequenced, resourced, and delivered.<br>Cloud Infrastructure Management• Own Flend's cloud infrastructure strategy, ensuring the platform is architected for resilience, scalability, and cost efficiency across all environments.• Design and implement data retention and disaster recovery frameworks that meet institutional-grade standards, including RPO/RTO targets appropriate for a regulated lender, immutable backups, and geographically distributed failover capability.• Establish infrastructure-as-code practices and environment management to ensure consistent, auditable, and reproducible provisioning across development, staging, and production environments. Dev Ops Discipline & Release Processes• Streamline the end-to-end CI/CD pipeline to enable frequent, reliable, and low-risk deployments — moving from periodic release windows to a continuous delivery model with automated testing and canary releases.• Define and enforce release governance, including versioning strategy, rollback procedures, environment promotion policies, and deployment approval workflows that satisfy both engineering velocity and regulatory compliance.• Instrument comprehensive observability across the entire platform — including structured logging, distributed tracing, real-time alerting, and SLO-driven operational dashboards — to make every deployment measurable and every incident diagnosable. Cybersecurity Adherence & Vendor Risk• Coordinate and oversee penetration testing programs, managing the full lifecycle from scoping and vendor selection through remediation tracking and retesting — ensuring Flend's platform is tested against evolving threat models at a cadence appropriate for a regulated financial institution.• Set cybersecurity priorities and drive the remediation roadmap, translating penetration test findings, threat intelligence, and regulatory requirements into a risk-prioritized backlog that is sequenced, resourced, and tracked to closure.• Identify and manage cybersecurity risks with vendors and third parties, including conducting security assessments of all technology vendors, integration partners, and cloud service providers; maintaining a vendor risk register; and ensuring contractual security obligations are met and periodically revalidated.<br>REQUIRED EXPERIENCE & QUALIFICATIONS<br>Non-Negotiable• Hands-on track record of building technology stacks for financial-services companies — meaningful, personally-led builds at a bank, NBFI, digital lender, payments company, fintech, or comparable regulated financial institution. Generalist software leadership without financial-services depth will not be a fit for this role.• Deep, current engineering skills. This role is hands-on. The successful candidate is still in the code, still in the architecture diagrams, and still owns the technical depth of the platform — not just the org chart above it.• Proven experience designing and operating core lending or banking systems, including some combination of loan management systems, credit scoring engines, payment rails, partner API integrations, and regulatory reporting infrastructure.• Experience leading engineering organizations end-to-end, including hiring, structuring teams, setting standards, and shipping at executive level• Information security and regulatory fluency, with demonstrable experience operating in an environment with regulated data, audit obligations, and institutional debt-provider scrutiny.<br>Strongly Preferred• Direct experience building or operating lending platforms.• Hands-on work with data lakes / warehouses, model deployment, and applied ML in a credit, risk, or fraud context.• Experience embedding lending or payments capabilities into partner ecosystems via APIs and SDKs.• Familiarity with the Egyptian or wider MENA regulatory environment (FRA, CBE, I-Score, central bank AML frameworks). Personal Profile• A builder, not a manager of someone else's build.• Bias to ownership: comfortable being the single accountable owner of every technology decision at Flend.• Operates with both architectural rigor and product pragmatism — able to ship now without compromising what the platform must become.• High clock-speed, low-ego, and able to operate in a small, senior, fast-moving executive team.• Comfortable being the technical voice in front of investors, banks, regulators, and partners.<br>HOW TO APPLY: careers@flend.ioCandidate submissions should include a CV, a short technical leadership summary highlighting two or three platforms personally built or led at a financial-services company, and (where available) references to architecture decisions, regulatory engagements, or scale milestones the candidate is most proud of.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Egypt Education Platform is excited to announce an opening for a Front of House Representative at GEMS British International School Al Rehab .<br> This role is ideal for a professional, friendly, and customer-focused individual who will serve as the first point of contact for students, parents, visitors, and staff, ensuring a welcoming and efficient front office experience.<br> Key Responsibilities: Welcome and assist parents, visitors, students, and staff professionally and courteously.<br> Manage the school's reception area and ensure a positive first impression for all visitors.<br> Answer, screen, and direct incoming phone calls and email inquiries.<br> Handle visitor registration and ensure safeguarding and security procedures are followed.<br> Provide accurate information regarding school services, policies, and procedures.<br> Coordinate appointments, meetings, and courier deliveries.<br> Maintain reception records and assist with administrative tasks as required.<br> Collaborate with internal departments to ensure smooth day-to-day operations and excellent customer service.<br> Medical Insurance for self Social Insurance Transportation upon availability (Meeting Points) Bachelor's degree in Business Administration, Communications, or a related field.<br> Previous experience in a front desk, reception, customer service, or administrative role, preferably within a school or hospitality environment.<br> Excellent verbal and written communication skills in English and Arabic.<br> Strong interpersonal and customer service skills.<br> Proficiency in Microsoft Office applications.<br> Excellent organizational and multitasking abilities.<br> Professional appearance with a positive and welcoming attitude.<br> Location: GEMS British International School Al Rehab – Cairo, Egypt</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Egypt Education Platform is excited to announce an opening for a Front of House Representative at GEMS British International School Al Rehab .<br> This role is ideal for a professional, friendly, and customer-focused individual who will serve as the first point of contact for students, parents, visitors, and staff, ensuring a welcoming and efficient front office experience.<br> Key Responsibilities: Welcome and assist parents, visitors, students, and staff professionally and courteously.<br> Manage the school's reception area and ensure a positive first impression for all visitors.<br> Answer, screen, and direct incoming phone calls and email inquiries.<br> Handle visitor registration and ensure safeguarding and security procedures are followed.<br> Provide accurate information regarding school services, policies, and procedures.<br> Coordinate appointments, meetings, and courier deliveries.<br> Maintain reception records and assist with administrative tasks as required.<br> Collaborate with internal departments to ensure smooth day-to-day operations and excellent customer service.<br> Medical Insurance for self Social Insurance Transportation upon availability (Meeting Points) Bachelor's degree in Business Administration, Communications, or a related field.<br> Previous experience in a front desk, reception, customer service, or administrative role, preferably within a school or hospitality environment.<br> Excellent verbal and written communication skills in English and Arabic.<br> Strong interpersonal and customer service skills.<br> Proficiency in Microsoft Office applications.<br> Excellent organizational and multitasking abilities.<br> Professional appearance with a positive and welcoming attitude.<br> Location: GEMS British International School Al Rehab – Cairo, Egypt</span> </div>

<p>Dorra Developments is looking for a professional, presentable, and customer-oriented Front Desk Executive to join our team. If you have excellent communication skills and enjoy creating a positive first impression, we'd love to hear from you.<br><br>Key Responsibilities:<br>• Welcome visitors and clients in a professional and friendly manner.<br>• Manage the front desk and ensure the reception area is organized and presentable.<br>• Answer and direct incoming phone calls to the appropriate departments.<br>• Receive, record, and distribute incoming mail, documents, and packages.<br>• Assist visitors by providing accurate information and directing them to the relevant departments.<br>• Schedule meeting rooms and coordinate visitor appointments when required.<br>• Maintain visitor logs and ensure compliance with company security procedures.<br>• Coordinate with internal departments to support daily administrative operations.<br>• Handle general administrative tasks and maintain accurate records.</p><p><strong>Requirements</strong></p><p>• 1–3 years of experience as a Front Desk Executive, Receptionist, Customer Service Representative, or in a similar role.<br>• Excellent command of English (spoken and written).<br>• Previous experience in the real estate industry is preferred.<br>• Professional, presentable appearance with a positive attitude.<br>• Excellent communication and interpersonal skills.<br>• Strong customer service and customer-handling skills.<br>• Ability to multitask and work effectively in a fast-paced environment.<br>• Strong organizational skills and attention to detail.<br>• Proficiency in Microsoft Office applications.<br>• Ability to work full-time on-site in Sheikh Zayed.</p>

<p>Provide first-line technical support for end users via ticketing systems, phone, chat, and email. Troubleshoot and resolve Microsoft Windows operating system issues. Support and troubleshoot Microsoft 365 applications, including Outlook, Teams, OneDrive, and Office applications. Diagnose and resolve software-related incidents and application issues. Perform basic network troubleshooting and connectivity diagnostics. Escalate complex issues to second-line support teams when required. Document incidents, troubleshooting steps, and resolutions accurately within the ticketing system. Follow IT service management processes and SLA requirements. Assist users with account-related issues, access requests, and basic system configurations. Provide excellent customer service and maintain effective communication throughout the support process. Work efficiently in a fast-paced environment while managing multiple tasks and applications simultaneously.</p><p><strong>Technical Skills</strong></p><p>Operating Systems</p><ul><li>Strong knowledge of Microsoft Windows environments.</li><li>Windows troubleshooting and end-user support.</li></ul><p>Microsoft 365</p><ul><li>Microsoft Outlook troubleshooting.</li><li>Microsoft Office applications support.</li><li>Microsoft Teams and OneDrive basic support.</li><li>Microsoft 365 user administration fundamentals.</li></ul><p>Networking</p><ul><li>Network fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi, LAN/WAN).</li><li>Basic network troubleshooting and connectivity diagnostics.</li></ul><p>Cloud Technologies</p><ul><li>Basic understanding of Microsoft Azure and cloud computing concepts.</li><li>Familiarity with cloud environments and identity management fundamentals.</li></ul><p>Software Support</p><ul><li>Software installation, configuration, troubleshooting, and maintenance.</li><li>Application support and issue resolution.</li></ul><p>Soft Skills</p><ul><li>Strong verbal and written communication skills.</li><li>Excellent customer service and user support skills.</li><li>Strong troubleshooting and analytical thinking abilities.</li><li>Ability to work under pressure and manage multiple priorities.</li><li>Ability to work on multiple applications and tasks simultaneously.</li><li>Strong teamwork and collaboration skills.</li><li>Attention to detail and commitment to service quality.</li></ul><p>Preferred Skills</p><ul><li>Familiarity with ITSM tools such as Jira Service Management, or similar ticketing systems.</li><li>Basic knowledge of azure and user account management.</li><li>Understanding of ITIL concepts and Service Desk best practices.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>We are seeking a motivated and customer-focused Service Desk Analyst (L1 Support) to provide first-line technical support to end users. The successful candidate will be responsible for troubleshooting hardware, software, network, and Microsoft-related issues while delivering excellent customer service and ensuring timely resolution of incidents and service requests.</p><p><strong>Qualifications</strong></p><ul><li>Bachelor's degree or diploma in Information Technology, Computer Science, or a related field</li><li>Equivalent practical experience considered in lieu of formal education</li><li>0 - 2 years of experience in a Service Desk, Help Desk, or IT Support role</li><li>Hands-on experience supporting Microsoft Windows environments</li><li>Experience with Microsoft 365 applications (Outlook, Teams, OneDrive, Office)</li><li>Exposure to ticketing systems and ITSM workflows</li></ul>