Shipping representative Jobs

<p><h4>Frontend Development Tech Lead, Cairo, Egypt</h4> <p>Connect to your career at Deloitte</p> <p>Deloitte, established globally in 1845, is the world’s largest and leading professional services firm, providing Audit & Assurance, Tax & Legal, and Consulting and related services to public and private clients spanning multiple industries. Present in more than 150 countries, Deloitte is distinct in its ability to help clients solve their most complex problems, from strategy to implementation.</p> <p>Deloitte Innovation Hub (DIH) is a strategic initiative established to support our ambition to become the leading business transformation partner of choice for our clients and to expand and scale our delivery footprint across EMEA. With access to a scaled, diverse, highly skilled, motivated, and engaged workforce, DIH is delivering complex technical solutions for clients’ most complex business problems, across portfolios that include ‘Strategy & Transactions’, ‘Customer’, ‘Engineering, AI & Data’, ‘Enterprise, Technology & Performance’ and ‘Cyber’. DIH is aiming to become the destination for top talents in Egypt for a long, exciting career.</p> <p>We invest in outstanding people of diverse talents and backgrounds and empower them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we. Our organization has grown in scale and diversity, providing services across the region, with our shared culture remaining the same. We aim to help clients realize their ambitions, make a positive difference in society, and maximize the success of our people. This drive fuels the commitment and humanity that run deep through our every action.</p> <p>Connect to your opportunity.</p> <p>This role is for a skilled and adaptable frontend developer to join a fast-paced development effort to re-architect and modernize digital platforms. As a core member of our development team, you will design, develop, and modify custom software solutions that solve problems, improve business operations, and manage the complexity inherent in technology change.</p> <ul> <li>Design, develop and modify frontend systems and custom components using a modern dev stack.</li> <li>Develop software solutions by analysing system performance standards, confer with users or system engineers; analyse systems flow, data usage, and work processes; and investigate problem areas.</li> <li>Integrate existing software into new or modified systems.</li> <li>Develop and execute test procedures for software components.</li> <li>Analyse user requirements to derive technical software design and performance requirements.</li> </ul> <p>Connect to your skills and professional experience</p> <ul> <li>Extensive experience in designing and building responsive user interface (UI) applications using React, Angular, HTML5, AJAX, CSS & JavaScript, Bootstrap, jQuery.</li> <li>Experience working with XML/JSON.</li> <li>Experience using GitLab source code management.</li> <li>Experience working with Agile development methodology.</li> <li>Experience deploying software/database using CI/CD pipeline leveraging tools such as Jenkins, GitLab, etc.</li> <li>Demonstrate high organisational skills and a methodical approach to problem solving.</li> <li>Demonstrate the ability to think creatively and innovatively with a ‘can do’ attitude.</li> <li>Demonstrate strong communication including spanning technical and business language barriers and be able to run feature kick-off sessions and apply story mapping techniques.</li> <li>Demonstrable experience in using tools (JIRA / Confluence / Excel) to manage designs, prototypes, and user stories.</li> </ul> <p><strong>Required:</strong></p> <ul> <li>Bachelor’s degree required.</li> <li>7+ years of experience in front-end development (using React or Angular).</li> </ul> <p>Connect to your service line - Technology and Transformation</p> <p>Distinctive thinking, deep expertise, and collaborative working. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest challenges around, join us. Together, we’ll make an impact that matters.</p> <p><strong>Personal independence</strong></p> <p>Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to several audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your immediate family members are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.</p> <p>Connect to your industry</p> <p>“What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte’s clients include many of the world’s largest organizations; I wanted to be part of a team that made a difference that I could be proud of.”<br><strong>- Dan, Technology and Transformation</strong></p> <p><strong>Our commitment to you</strong></p> <p>Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.</p> <p>We want you. The true you. Your own strengths, perspective, and personality. So, we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.</p> <p>Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.</p> <p><strong>Connect to your next step</strong></p> <p>A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>Who we are</b> <br></span><p>VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology &amp; Transformation. <br>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. <br>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. <br>#VOIS #BeUnrivalled #CreateTheFuture</p><br><br><br><b>About this Role</b> <br>We are seeking a Senior Software Developer to join the Web Applications team, focusing on front-end development for digital channels. The role centres on building scalable, high-performing web applications, enhancing portal performance and SEO, and collaborating closely with business stakeholders to define and deliver new features. This opportunity is ideal for individuals with strong expertise in modern JavaScript frameworks and a passion for continuous improvement and innovation.<br><br><br><b>What you’ll do</b> <br><ul> <li>Develop and maintain front-end components using modern frameworks such as React.js and Next.js</li> <li>Translate business requirements into technical solutions in collaboration with cross-functional stakeholders</li> <li>Perform analysis, coding, unit testing, regression testing, and implementation of new features</li> <li>Design and document high-level and low-level technical solutions (HLDs and LLDs)</li> <li>Ensure timely delivery of projects aligned with organisational specifications and quality standards</li> <li>Support production deployments and provide real-time issue resolution during testing phases</li> <li>Optimise application performance, scalability, and SEO outcomes</li> <li>Contribute to Agile and DevOps delivery processes (Scrum, Kanban)</li> <li>Communicate technical concepts clearly to both technical and non-technical audiences</li> <li>Drive continuous improvement, automation, and adoption of evolving industry technologies</li> </ul><br><br><b>Who you are</b> <br><ul> <li>A degree in Computer Science, Engineering, or a related discipline</li> <li>4–6 years of experience in full lifecycle enterprise software development</li> <li>Strong expertise in modern front-end development, particularly React.js, Next.js, and JavaScript/TypeScript</li> <li>Experience working with GraphQL and RESTful APIs, including API design principles</li> <li>Solid understanding of frontend architecture, performance optimisation, and scalable component-based systems</li> <li>Familiarity with Node.js ecosystems and frontend build tools</li> <li>Experience with static site generation frameworks (e.g. Gatsby)</li> <li>Knowledge of CI/CD pipelines and tools such as Jenkins, GoCD, or GitHub Actions</li> <li>Proficiency with version control systems (Git) and collaborative development practices</li> <li>Experience working in Agile/DevOps cross-functional teams</li> <li>Strong analytical thinking, problem-solving, and communication skills</li> <li>Exposure to issue tracking tools such as Jira or Trello</li> <li>Desirable: familiarity with container technologies (e.g. Docker) and basic network concepts</li> </ul><br><br><b>Not a Perfect Fit?</b> <br> Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.<br> <br><br><br><b>What's in it for you</b> <br><ul> <li>Opportunity to work on large-scale digital platforms within a global technology environment</li> <li>Exposure to modern frameworks, tools, and enterprise-grade architectures</li> <li>Collaborative and inclusive team culture within Agile and DevOps environments</li> <li>Opportunities for continuous learning and professional development</li> <li>Experience working with diverse stakeholders across business and technology teams</li> </ul><br><br><b>What skills you will learn</b> <br><ul> <li>Advanced front-end engineering and architecture design</li> <li>Performance optimisation and SEO strategies for large-scale platforms</li> <li>End-to-end Agile and DevOps delivery practices</li> <li>Stakeholder communication and translating business needs into technical outcomes</li> <li>Continuous improvement techniques, automation, and emerging technology adoption</li> </ul><br><br><b>VOIS Equal Opportunity Employer Commitment</b> <br><p>Vodafone&nbsp;recognises&nbsp;and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race,&nbsp;colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.&nbsp;</p><br><br><br><b>Join Us</b> <br><p>At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. <br>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. <br>With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p><br><br><br><b>Alert </b> <br><p>Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud. <br>#JDEnhancedByTARA</p><br><br><br><b>Follow us on social media</b> <br><ul> <li>LinkedIn: https://www.linkedin.com/company/vois/</li> <li>Facebook:&nbsp;https://www.facebook.com/voisglobal</li> <li>Instagram:&nbsp;https://www.instagram.com/voisglobal/</li> <li>You can also chat with our employees to learn more about our projects:&nbsp;https://lnkd.in/dpkrcvR2</li> </ul><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About MoneyMore &amp; Mondia: MoneyMore is the consumer fintech app of Mondia Group.<br> It turns everyday bank transaction messages into a clear, real-time picture of a person's finances, helping users in Egypt spend smarter, budget better, and save more — in both Arabic and English.<br> We are scaling from an early, product-led launch toward a nationwide personal-finance companion, and evolving into a broader fintech and consumer-intelligence platform.<br> Mondia Group is a digital services and marketplace provider that integrates digital products and experiences into telecom operators, banks, and other large distribution channels.<br> MoneyMore is one of Mondia's key growth bets, built by a small, senior, fast-moving product team.<br> About the Role: We are looking for an experienced Senior Mobile Engineer with deep native Android expertise to build high-quality, scalable, and secure applications.<br> You will play a key role in designing application architecture, implementing new features, improving performance, and mentoring engineers, while collaborating closely with product, design, backend, QA, and iOS teams.<br> The ideal candidate has strong expertise in native Android development and modern Kotlin-based architecture, and is comfortable working in a fast-paced, product-focused environment with a strong sense of ownership.<br> Responsibilities • Design, develop, and maintain high-quality native Android applications.<br> • Build scalable and maintainable solutions using modern Android architecture.<br> • Lead technical design discussions and contribute to system architecture decisions.<br> • Collaborate with Product, Design, Backend, QA, and iOS teams.<br> • Write clean, testable, and reusable code following best engineering practices.<br> • Optimize application performance, memory usage, startup time, and battery consumption.<br> • Ensure application stability through unit testing, UI testing, and code reviews.<br> • Integrate RESTful APIs and collaborate with backend teams on API design.<br> • Mentor junior developers and promote engineering excellence.<br> • Participate in Agile development processes and continuous delivery practices.<br> • Drive technical improvements and help establish engineering standards.<br> Social insurance Health insurance for employee and family The company will contribute up to EUR 25 per month towards staff perks Benefit from our performance-based bonus scheme , in line with company policy.<br> EUR equivalent salaries paid in EGP Programming Languages • Strong proficiency in Kotlin.<br> • Good knowledge of Java.<br> • Familiarity with Swift / SwiftUI and native iOS development concepts.<br> Android Development • Strong experience with native Android development.<br> • Deep understanding of the Android SDK and Jetpack libraries.<br> • Excellent knowledge of the Android application lifecycle and platform internals.<br> • Strong understanding of Android components: Activities, Fragments, Services, Broadcast Receivers, and Content Providers.<br> Modern Android Development • Jetpack Compose, Coroutines, and Kotlin Flow.<br> • WorkManager, Navigation Component, and ViewModel.<br> • Dependency Injection (Hilt / Dagger preferred).<br> Architecture • Strong understanding of MVVM, MVI, and Clean Architecture.<br> • Modular architecture, SOLID principles, and separation of concerns.<br> System Design • Experience designing scalable mobile architectures.<br> • Ability to make architectural decisions and evaluate trade-offs.<br> • Understanding of application modularization and feature separation.<br> Networking • REST APIs, JSON serialization, and backend integration.<br> • Error handling, authentication flows, and network caching.<br> Performance • Strong understanding of UI rendering performance and memory management.<br> • Threading and concurrency, startup optimization, and battery optimization.<br> • ANR prevention, plus performance profiling and debugging.<br> Concurrency • Kotlin Coroutines, Flow, and Dispatchers.<br> • Structured concurrency, threading models, and background processing.<br> Testing • Unit testing, UI testing, and integration testing.<br> • Test-Driven Development (TDD) and mocking frameworks.<br> Development Practices • Git, pull request workflows, and code reviews.<br> • CI-friendly development practices and Agile / Scrum methodologies.<br> Soft Skills • Strong ownership mentality and an execution-focused mindset.<br> • Excellent communication skills and the ability to work independently.<br> • Comfortable in fast-moving, startup-like environments.<br> • Strong problem-solving and analytical skills.<br> Nice to Have • Native iOS development experience using Swift / SwiftUI.<br> • Experience building FinTech or financial applications.<br> • Experience with offline-first applications.<br> • Local persistence technologies such as Room, SQLite, and DataStore.<br> • Experience with CI/CD pipelines.<br> • Experience with analytics platforms (Firebase Analytics, Mixpanel, CleverTap, etc.<br>). • Experience with A/B testing, experimentation frameworks, and feature flags.<br> • Experience implementing mobile security best practices, including: – Encrypted local storage.<br> – SSL certificate pinning.<br> – Secure authentication and authorization flows.<br> – Secure handling of sensitive user data.<br> – Android Keystore usage.<br> Preferred Experience • 5+ years of professional Android development experience.<br> • Experience delivering production applications at scale.<br> • Experience mentoring engineers and conducting code reviews.<br> • Experience working with cross-functional teams in Agile environments.<br> • Proven ability to own features from design through production release.<br> What We're Looking For A successful candidate is someone who: • Writes clean, maintainable, and scalable Kotlin code.<br> • Understands mobile architecture beyond implementation details.<br> • Thinks about performance, security, maintainability, and user experience from the beginning.<br> • Takes ownership of features end-to-end.<br> • Enjoys solving complex engineering challenges.<br> • Continuously learns and adopts modern Android development practices.<br> • Collaborates effectively with engineers, designers, and product stakeholders to deliver high-quality mobile experiences.<br> Location &amp; Work Model This is an on-site role based in Cairo, Egypt .<br> Our team works primarily from the office to stay closely aligned in a fast-moving product environment, with up to 13 work-from-home days per quarter (roughly one day per week).<br> Please apply only if you are able to work on-site in Cairo on this basis.<br> Equal Opportunity Mondia Group is an equal-opportunity employer.<br> We welcome applicants of all backgrounds and make hiring decisions based on merit, qualifications, and role fit, without discrimination.<br> We are committed to a fair and inclusive hiring process.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Leo is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Leo will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.<br>The Leo Customer Support team is hiring a site leader for the new Cairo office locations. The role will manage the local Tier 2 Technical Care Agent (TCA) team to help transform the delivery experience for customers with unprecedented quality, efficiency and scale. Our team is actively seeking motivated, talented, and customer obsessed individuals who are eager to build and improve the experience for Leo customers. They will own the customer satisfaction journey from base case customer contacts through complex exceptions and escalation path customer issues.<br>Key job responsibilities<br>Scale the Leo CS site from zero headcount and new site construction to a fully productive network node in 12 months. This site will support global locations and run 24x7, largely supporting EU language contacts in real time across voice and chat channels as well as escalation handling via tickets and case management tools.<br>Own facilities management activities such as construction, associate transportation partnership, and site security by partnering with GREF, Security, and other supporting teams. <br>Help build, lead, and motivate a team of Tier 2 Leo TCAs responsible for delivering exceptional support to Leo B2C, SMB, and Field Service partners while achieving performance targets.<br>Provide ongoing coaching, training, and feedback to team members to enhance their skills and capabilities.<br>Oversee daily operations of the customer service department, including managing inbound inquiries and resolving customer issues.<br>Handle escalated customer inquiries or complaints with professionalism and empathy, seeking resolution to ensure customer satisfaction.<br>Develop and implement strategies to improve efficiency, productivity, and customer satisfaction levels.<br>Analyze customer feedback and data to identify trends, opportunities, and areas for improvement.<br>Conduct regular audits of customer interactions and provide feedback for improvement.<br>Collaborate with other departments, such as Learning and Development, Field Support, and Outsource Partners to ensure alignment and coordination in delivering a seamless customer experience.<br>Maintain accurate records of customer interactions, transactions, and inquiries using the Leo CRM system and trouble ticketing tools.<br>Monitor and analyze key performance indicators (KPIs) to ensure service level agreements (SLAs) are met.<br>Ability to work flexible Full-Time (40+ hours per week) schedule<br>A day in the life<br>As Site Leader, you will hire and develop a group of specialized multi-lingual agents tasked with resolving complex customer issues and escalations including account management, technical support, safety concerns, social media interactions, fraud prevention, installation services, and general customer support. Through collaboration with internal and external stakeholders, you will develop customer-centric solutions. Your team will serve as the primary identifier of emerging issues and trends affecting Leo customer satisfaction, while contributing to process refinements and product improvements that drive continuous improvements.<br>This position may require access to information, technology, or hardware that is subject to export control laws and regulations, including the Export Administration Regulations (EAR) and the International Traffic in Arms Regulations (ITAR). Employment in this position is contingent upon obtaining any required export licenses or other approvals from the United States government. As such, the successful candidate must be eligible to obtain any necessary export licenses or approvals based on their nationality, citizenship, and any other factors considered by the applicable export control regulations.<br>About the team<br>Leo Customer Support is part of the Leo Customer Operations team. Our mission is to plan, develop and execute on strategies to launch and operate Leo services globally through multiple distribution channels. Through regional and local country operations, our team is responsible for delivering revenue from residential and small business broadband services. On a global level, regional and country level, the team develops business models, local and regional partnerships and fixed service operations in service enabled countries.<br>- Bachelor's degree<br>- 4+ years of team management experience<br>- Experience using Windows Operating Systems and Microsoft Outlook<br>- Experience communicating to senior management and customers verbally and in writing<br>- Experience in complex problem solving, and working in a tight schedule environment<br>- Experience handling customer escalations<br>- Experience working with changing priorities and schedules<br>- Experience pulling and reporting data from numerous databases (using Excel, Access, SQL and/or other data management systems)<br>- Experience in Customer Service<br>- Strong leadership and interpersonal skills, with the ability to inspire and motivate team members<br>- Proficiency in using CRM software and other relevant tools to track and manage customer interactions<br>- Results-oriented, have high integrity, and a desire to be part of a world-class, rapidly expanding company<br>- Master's degree<br>- Experience hiring, developing, and managing high-performing technical teams<br>- Experience managing large teams across multiple locations and languages, or experience with current technologies to help handle the workflow in an inbound call/email center<br>- Six Sigma Green Belt, or Six Sigma Black Belt Certification<br>- Enterprise Support experience is a plus<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

<p><h4>Who we are</h4> <p>VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through talent, technology & transformation.</p> <p>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and third party capability.</p> <p>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.</p> <p><strong>#VOIS #BeUnrivalled #CreateTheFuture</strong></p> <h4>About this role</h4> <p>We are seeking a Technical Product Owner who can effectively bridge business needs and technical delivery, ensuring high-quality, scalable solutions aligned with organisational objectives. This role will lead product roadmap delivery, drive technical planning, and collaborate closely with engineering teams to translate requirements into robust technical solutions while maintaining a strong focus on customer value, product quality, and continuous improvement.</p> <h4>What you’ll do</h4> <ul> <li>Own and manage the product backlog, defining, prioritising, and communicating a clear product vision</li> <li>Translate business requirements into technical solutions through close collaboration with development teams</li> <li>Lead sprint planning sessions, ensuring alignment between tasks and product goals</li> <li>Drive product strategy, balancing technical debt, feature delivery, and customer needs</li> <li>Communicate progress, risks, and technical challenges with stakeholders in a clear and structured manner</li> </ul> <p><strong>Technical Guidance & Planning:</strong></p> <ul> <li>Ensure technical designs follow best practices and meet customer requirements</li> <li>Collaborate with technical teams on architecture decisions and tool selection</li> <li>Promote a strong understanding of product technical needs across the team</li> <li>Foster innovation and continuous improvement within the product and technical landscape</li> </ul> <p><strong>Coaching & Team Leadership:</strong></p> <ul> <li>Guide teams in aligning business priorities with technical delivery</li> <li>Provide technical mentorship and support to enable effective execution</li> <li>Encourage a collaborative, inclusive team environment</li> </ul> <p><strong>Quality Control:</strong></p> <ul> <li>Ensure high-quality deliverables through code reviews and adherence to development standards</li> <li>Promote best practices such as unit and integration testing</li> <li>Maintain focus on product maintainability and scalability</li> </ul> <p><strong>Reporting & Communication:</strong></p> <ul> <li>Provide regular product and delivery updates to stakeholders</li> <li>Ensure alignment between business goals and product development</li> <li>Escalate risks and challenges proactively</li> </ul> <p><strong>Commitment to Product Success:</strong></p> <ul> <li>Deliver features on time, within scope, and aligned with business objectives</li> <li>Adapt to evolving requirements and timelines to ensure successful outcomes</li> </ul> <h4>Who you are</h4> <ul> <li>An experienced technical professional with strong expertise in Object-Oriented Programming (Java, Spring Boot)</li> <li>Proficient in design principles such as SOLID and common design patterns</li> <li>Skilled in Microservices Architecture and cloud platforms (AWS, Azure)</li> <li>Experienced with RESTful APIs, SOAP web services, and Spring ecosystem tools</li> <li>Knowledgeable in CI/CD pipelines (Jenkins, Git, Docker, Kubernetes)</li> <li>Familiar with caching and performance tuning tools such as Redis and ElasticSearch</li> <li>Exposure to big data technologies including Kafka and NoSQL databases</li> <li>Experienced in testing frameworks including unit, integration, and BDD approaches</li> </ul> <p><strong>Product Ownership Skills:</strong></p> <ul> <li>Strong understanding of Agile methodologies (Scrum/Kanban) and sprint execution</li> <li>Ability to translate business requirements into actionable technical tasks</li> <li>Experience in backlog prioritisation and product lifecycle management</li> <li>Capable of balancing feature delivery with technical debt</li> </ul> <p><strong>Experience & Education:</strong></p> <ul> <li>Demonstrated experience in technical roles, including software development</li> <li>Prior experience in a product ownership or similar role is beneficial</li> <li>Bachelor’s degree in Computer Science, Engineering, or a related field</li> </ul> <p><strong>Core Capabilities:</strong></p> <ul> <li>Strong communication skills with the ability to engage both technical and non-technical stakeholders</li> <li>Ability to manage multiple priorities effectively and remain composed under pressure</li> <li>Proactive approach to problem-solving and continuous improvement</li> <li>Leadership and mentoring capability to support team success</li> </ul> <h4>Not a perfect fit?</h4> <p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p> <h4>What's in it for you</h4> <ul> <li>Opportunity to work on large-scale, global products within a leading telecommunications organisation</li> <li>Exposure to modern technologies and cloud-based architectures</li> <li>Collaborative and inclusive work environment focused on innovation</li> <li>Opportunities to influence product strategy and technical direction</li> <li>Continuous learning through cross-functional collaboration and complex product challenges</li> </ul> <h4>What skills you will learn</h4> <ul> <li>Advanced product ownership and stakeholder management skills</li> <li>Deep expertise in scalable microservices and cloud-native solutions</li> <li>Enhanced leadership and team collaboration abilities</li> <li>Strategic thinking in balancing technical debt and product delivery</li> <li>Exposure to cutting-edge tools, frameworks, and enterprise-level systems</li> </ul> <h4>VOIS Equal Opportunity Employer Commitment</h4> <p>Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.</p> <h4>Join us</h4> <p>At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.</p> <p>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.</p> <p>With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p> <p><strong>Alert</strong><br> Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.</p></p><p></p>

<p><h4>Who we are</h4> <p>VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through talent, technology & transformation.</p> <p>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and third party capability.</p> <p>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.</p> <h4>About this role</h4> <p>We are seeking a Business Transformation Analyst to join the Customer Demand and Transformation Chapter within Vodafone Business Technology Solutions. In this role, you will work as part of the Product Interlock Squad, driving the onboarding and delivery readiness of new products across the Vodafone Business portfolio. The position spans the full product lifecycle, from early design and pre-sales engagement through delivery, transition, and operational readiness. This opportunity is ideal for individuals with experience in agile delivery, business transformation, continuous improvement, and cross-functional stakeholder engagement within telecommunications or technology-focused environments.</p> <h4>What you will do</h4> <p><strong>What you'll do</strong></p> <ul> <li>Lead Product Interlock activities to ensure new product delivery designs are developed using Agile and Lean methodologies.</li> <li>Manage the onboarding journey of new products, ensuring readiness from development through to market launch.</li> <li>Ensure end-to-end product delivery lifecycles align with customer expectations and business demand.</li> <li>Facilitate knowledge transfer and awareness of new products across relevant business entities.</li> <li>Proactively assess and manage risks associated with product introduction and delivery.</li> <li>Review and optimise existing product delivery processes using customer feedback and operational insights.</li> <li>Ensure squad outcomes are delivered in line with the SAFe Agile Framework.</li> <li>Collaborate with squads, chapters, and guilds to support strategic objectives and business priorities.</li> <li>Build and maintain digital reporting tools to track progress across active product development squads.</li> <li>Support governance, stakeholder engagement, service performance monitoring, and continuous improvement initiatives.</li> <li>Contribute to transformation programmes and process enhancement projects across Vodafone Business Technology Solutions.</li> </ul> <h4>Who you are</h4> <ul> <li>Bachelor's or Master's degree in Engineering, Computer Science, or a related discipline.</li> <li>Minimum of 2 years' professional experience within a multinational organisation, preferably within telecommunications or information technology.</li> <li>Strong understanding of SAFe Agile principles and ways of working.</li> <li>Experience across product delivery, operational management, and transformation initiatives.</li> <li>Knowledge of pre-sales and post-sales models.</li> <li>Understanding of project governance frameworks, PMO functions, stakeholder management, and project delivery lifecycles.</li> <li>Experience facilitating process improvement, value stream mapping, and service enhancement workshops.</li> <li>Ability to define, negotiate, and manage service level agreements with internal and external stakeholders.</li> <li>Strong analytical, organisational, and problem-solving capabilities.</li> <li>Excellent interpersonal, verbal, and written communication skills.</li> <li>Ability to work independently while effectively managing multiple priorities.</li> <li>Adaptable, collaborative, and committed to delivering outcomes from concept through implementation.</li> </ul> <h4>Technical skills</h4> <ul> <li>Strong knowledge of Microsoft Power Automate and Power Apps.</li> <li>Good working knowledge of Jira and Confluence.</li> <li>Advanced SharePoint capabilities including structure design, document management, records management, and auditing.</li> <li>Understanding of sprint planning and delivery management using Jira.</li> <li>Microsoft Power BI knowledge is advantageous.</li> </ul> <h4>Preferred qualifications</h4> <ul> <li>Six Sigma certification.</li> <li>PRINCE2 certification.</li> <li>Certified ScrumMaster (CSM) or Certified Scrum Product Owner (CSPO) certification.</li> <li>Experience leading continuous improvement projects within the telecommunications industry.</li> <li>Experience leading transformation programmes within telecommunications environments.</li> </ul> <h4>Not a perfect fit?</h4> <p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p> <h4>What's in it for you</h4> <ul> <li>Opportunity to work on strategic business transformation initiatives with global Vodafone Business teams.</li> <li>Exposure to end-to-end product lifecycle management across a diverse technology portfolio.</li> <li>Collaboration with cross-functional international teams operating within a SAFe Agile environment.</li> <li>Experience driving innovation, process optimisation, and customer-centric delivery improvements.</li> <li>Opportunity to influence product readiness, governance, and operational excellence on a global scale.</li> </ul> <h4>What skills you will learn</h4> <ul> <li>Advanced product onboarding and delivery readiness management.</li> <li>End-to-end product lifecycle governance within complex enterprise environments.</li> <li>SAFe Agile delivery practices and cross-functional squad collaboration.</li> <li>Business transformation methodologies and Lean continuous improvement techniques.</li> <li>Digital automation and reporting using Microsoft Power Platform solutions.</li> <li>Stakeholder management, service governance, and value stream optimisation.</li> <li>Product risk assessment, operational transition planning, and service performance management.</li> </ul> <h4>VOIS equal opportunity employer commitment</h4> <p>Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.</p> <h4>Join us</h4> <p>At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.</p> <p>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.</p> <p>With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p> <h4>Alert</h4> <p>Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.</p></p><p></p>

<p><h4>Connect to your career at Deloitte<\/h4>\n<p>Deloitte, established globally in 1845, is the world\u2019s largest and leading professional services firm, providing Audit & Assurance, Tax & Legal, Strategic Risk & Transactions Advisory and Technology & Transformation and related services to public and private clients spanning multiple industries. Present in more than 150 countries, Deloitte is distinct in its ability to help clients solve their most complex problems, from strategy to implementation.<\/p>\n<p>Deloitte Innovation Hub (DIH) is a strategic initiative established to support our ambition to become the leading business transformation partner of choice for our clients and to expand and scale our delivery footprint across EMEA. With access to a scaled, diverse, highly skilled, motivated, and engaged workforce, DIH is delivering complex technical solutions for clients\u2019 most complex business problems, across portfolios that include \u2018Strategy & Transactions\u2019, \u2018Customer\u2019, \u2018Engineering, AI & Data\u2019, \u2018Enterprise, Technology & Performance\u2019 and \u2018Cyber\u2019. DIH is aiming to become the destination for top talents in Egypt for a long, exciting career.<\/p>\n<p>We invest in outstanding people of diverse talents and backgrounds and empower them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we. Our organization has grown in scale and diversity, providing services across the region, with our shared culture remaining the same. We aim to help clients realize their ambitions, make a positive difference in society, and maximize the success of our people. This drive fuels the commitment and humanity that run deep through our every action.<\/p>\n<h4>Connect to your opportunity<\/h4>\n<ul>\n<li>Data requirements gathering and client engagement.<\/li>\n<li>Being able to engage with the client to understand their pain points and requirements.<\/li>\n<li>Communicate solutions\/propositions effectively back to client\/team.<\/li>\n<li>Data analysis and pre-processing<\/li>\n<li>Collect and clean large datasets for machine learning projects.<\/li>\n<li>Explore data to identify patterns, anomalies, and potential insights.<\/li>\n<li>Pre-process data, including feature engineering and normalization.<\/li>\n<li>Algorithm development<\/li>\n<li>Design, develop, and implement machine learning algorithms.<\/li>\n<li>Experience with various machine learning models and techniques.<\/li>\n<li>Optimize algorithms for accuracy, efficiency, and scalability.<\/li>\n<li>Model training and evaluation<\/li>\n<li>Train machine learning models using collected data.<\/li>\n<li>Perform testing to validate models.<\/li>\n<li>Evaluate model performance using appropriate metrics and techniques.<\/li>\n<li>Fine-tune models to improve predictive accuracy.<\/li>\n<li>Data visualization<\/li>\n<li>Create informative data visualizations to communicate insights effectively.<\/li>\n<li>Familiarity with visualization libraries like Matplotlib, Seaborn, or data visualization software like Tableau, Power BI.<\/li>\n<\/ul>\n<h4>Connect to your skills and professional experience<\/h4>\n<p>You're a natural problem solver: Collaboration is at the core of our culture, and we're seeking someone who excels in teamwork and brings out the best in their colleagues. You'll be a brilliant listener, promoting a culture of innovation and knowledge sharing. At Deloitte, we believe in giving our AI\/ML Engineers the autonomy they need to excel while upholding our high standards, integrity, and culture.<\/p>\n<ul>\n<li>10+ years of experience in data engineering \/ data science<\/li>\n<\/ul>\n<p><strong>Essentials:<\/strong><\/p>\n<ul>\n<li>Technical expertise: Mastery in AI and ML algorithms, frameworks (e.g., TensorFlow, PyTorch), and libraries.<\/li>\n<li>Data proficiency: Proficient in data collection, pre-processing, and analysis.<\/li>\n<li>Model mastery: Proven experience in developing and fine-tuning machine learning models.<\/li>\n<\/ul>\n<p><strong>Desirables:<\/strong><\/p>\n<ul>\n<li>Domain knowledge: Familiarity with deploying ML frameworks in industry.<\/li>\n<li>Research enthusiast: A strong interest in staying abreast of the latest AI\/ML advancements.<\/li>\n<li>Project leadership: Previous experience leading AI\/ML initiatives.<\/li>\n<\/ul>\n<p>Diversity is our strength, and we celebrate the individuality of our team members. At Deloitte, we embrace differences and encourage everyone to be their authentic selves. We believe that it's these differences that keep us strong, successful, and diverse. Join us and be a part of a team that values your uniqueness!<\/p>\n<h4>Connect to your service line - Technology and Transformation<\/h4>\n<p>Distinctive thinking, deep expertise, and collaborative working. That\u2019s what connects us. That\u2019s what makes us Deloitte. If you want to help solve some of the biggest challenges around, join us. Together, we\u2019ll make an impact that matters.<\/p>\n<h4>Personal independence<\/h4>\n<p>Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to several audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your \"Immediate Family Members\" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further details as you progress through the recruitment process.<\/p>\n<h4>Connect to your industry<\/h4>\n<p>\u201cWhat attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte\u2019s clients include many of the world\u2019s largest organizations; I wanted to be part of a team that made a difference that I could be proud of.\u201d<br>- Dan, Technology & Transformation<\/p>\n<h4>Our commitment to you<\/h4>\n<p>Making an impact is more than just what we do: it\u2019s why we\u2019re here. So, we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.<\/p>\n<p>We want you. The true you. Your own strengths, perspective, and personality. So, we\u2019re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we\u2019ll take your wellbeing seriously, too. Because it\u2019s only when you\u2019re comfortable and at your best that you can make the kind of impact you, and we, live for.<\/p>\n<p>Your expertise is our capability, so we\u2019ll make sure it never stops growing. Whether it\u2019s from the complex work you do, or the people you collaborate with, you\u2019ll learn every day. Through world-class development, you\u2019ll gain invaluable technical and personal skills. Whatever your level, you\u2019ll learn how to lead.<\/p>\n<h4>Connect to your next step<\/h4>\n<p>A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you\u2019ll experience a purpose you can believe in and an impact you can see. You\u2019ll be free to bring your true self to work every day. And you\u2019ll never stop growing, whatever your level.<\/p><\/p><p><\/p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Position Summary</b><br>Location <br> <br> Cairo, Egypt Delivery Center <br><strong> Deloitte Innovation Hub I Order to Cash, Accounts Receivable Senior Accountant, Collection, Cairo, Egypt </strong> <br><strong> Connect to your career at Deloitte </strong> <br> Deloitte, established globally in 1845, is the world's largest and leading professional services firm, providing Audit &amp; Assurance, Tax &amp; Legal, Strategic Risk &amp; Transactions Advisory and Technology &amp; Transformation and related services to public and private clients spanning multiple industries. Present in more than 150 countries, Deloitte is distinct in its ability to help clients solve their most complex problems, from strategy to implementation. <br> Deloitte innovation hub (DIH) is a strategic initiative established to support our ambition to become the leading business transformation partner of choice for our clients and to expand and scale our delivery footprint across EMEA. With access to a scaled, diverse, highly skilled, motivated, and engaged workforce, DIH is delivering complex technical solutions for clients' most complex business problems, across portfolios that include 'Strategy &amp; Transactions', 'Customer', 'Engineering, AI &amp; Data, 'Enterprise, Technology &amp; Performance' and 'Cyber'. DIH is aiming to become the destination for top talents in Egypt for a long, exciting career. <br> We invest in outstanding people of diverse talents and backgrounds and empower them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we. Our organization has grown in scale and diversity, providing services across the region, with our shared culture remaining the same. We aim to help clients realize their ambitions, make a positive difference in society, and maximize the success of our people. This drive fuels the commitment and humanity that run deep through our every action. <br><strong> Connect to your opportunity </strong><br> We are seeking a Collections Associate Experienced to independently manage a moderately complex accounts receivable portfolio and serve as a subject matter expert (SME) for collections processes, tools, and escalation handling. This role focuses on accelerating cash flow, reducing delinquency, and protecting customer relationships through advanced analysis, structured root cause identification, and effective cross-functional collaboration. The ideal candidate can mentor junior team members, manage escalations, and drive improvements that reduce rework and prevent dispute-driven payment delays. <br><strong> Key Responsibilities: </strong><br><ul> <li><strong> Portfolio Ownership (Complexity &amp; Impact): </strong> Independently manage a portfolio of moderately complex, higher-risk accounts (e.g., high-dollar balances, chronic late payers, multi-location customers, complex terms) to drive timely payment. </li> <li><strong> Advanced Collections Strategy: </strong> Develop account-level collection strategies (call cadence, prioritization, promise-to-pay management, escalation thresholds) aligned to policy and customer behaviour. </li> <li><strong> Exception &amp; Root Cause Resolution: </strong> Investigate drivers of delinquency (billing errors, pricing/contract misalignment, missing proof of delivery, master data issues, unapplied cash, dispute volume) and coordinate corrective actions to enable payment. </li> <li><strong> Escalation Management: </strong> Serve as an escalation point for analysts; lead moderately complex customer negotiations and internal alignment to remove payment blockers. </li> <li><strong> Payment Plans &amp; Negotiation: </strong> Define and manage payment plans, negotiate resolution paths, and secure commitments while balancing customer relationship health and financial risk. </li> <li><strong> Cross-Functional Collaboration: </strong> Partner with Billing, Disputes, Cash Application, Sales, Customer Service, and Operations to resolve blockers and reduce repeat delinquency. </li> <li><strong> Documentation &amp; Compliance: </strong> Maintain accurate records of contacts, commitments, and outcomes; ensure collections activities adhere to policies and applicable regulations. </li> <li><strong> Reporting &amp; Insights: </strong> Track and report portfolio KPIs (aging, delinquency, promise-to-pay attainment, DSO drivers, dispute blockers) and recommend actions to leadership. </li> <li><strong> Mentorship &amp; Enablement: </strong> Coach analysts on best practices (call/email effectiveness, negotiation, documentation, prioritization) and contribute to playbooks and standard work. </li> </ul><br><strong> Connect to your skills and professional experience </strong><br><strong> Qualifications and Skills: </strong><br><ul> <li><strong> Experience: </strong> 3 - 7 years of experience in a collections or accounts receivable role is required. </li> <li><strong> AR Knowledge: </strong> In-depth understanding of the end-to-end accounts receivable process, from invoicing to cash application. </li> <li><strong> Communication: </strong> Strong verbal and written communication skills, with the ability to communicate clearly and effectively with both internal and external stakeholders. </li> <li><strong> Technical Proficiency: </strong> Experience with accounting software (e.g., SAP, Oracle) and proficiency in Microsoft Office </li> <li><strong> Attention to Detail: </strong> A high degree of accuracy and attention to detail is essential. </li> <li><strong> Language Skills: </strong> Proficiency in English is desirable and fluency in additional languages as applicable (Mandarin, Japanese, Korean, Cantonese, Tagalog, Thai, Vietnamese, Khmer, Bahasa) is required to support our global customer base. </li> </ul><br><strong> Personal Independence </strong> <br> Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to several audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further details as you progress through the recruitment process. <br><strong> Our commitment to you </strong> <br> Making an impact is more than just what we do: it's why we're here. So, we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. <br> We want you. The true you. Your own strengths, perspective, and personality. So, we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for. <br> Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead. <br><strong> Connect to your next step </strong> <br> A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level.<br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.<br> For Enterprises, these are key factors of success. For us, they're our core expertise.<br> <br> We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering - the foundation that powers rapid innovation and scalable business transformation.<br> <br> We've created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as-a-service" model.<br> <br> For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don't just enable change - we engineer digital outcomes.<br> <strong>Sutherland</strong><br> Digital Outcomes.</p><br><br>Job Description<br><p>Sutherland is looking for an air-travel Quality Analyst to join one of our growing travel programs in Cairo. This is a hands-on quality role for someone who knows Sabre inside out, has a genuine passion for air travel, and can hold a consultative sales floor to the highest standard of customer experience. You won't just flag errors — you'll protect the booking integrity, sales quality, and client experience the business depends on.</p><br><p><strong>What you'll do</strong></p><br><p>From a Quality and Customer Experience standpoint, you'll monitor, score, report on, and coach the following activities performed by our consultative air sales / Destination Expert representatives:</p><br><ul><li><strong>Consultative air sales</strong>&nbsp;— assess whether every air request, especially large, complex, or high-value ones, is handled as a sales conversation rather than a booking to fulfil: discovery questions asked, and alternatives offered across dates, airports, cabins, and fare families.</li><li><strong>Itinerary crafting</strong>&nbsp;— check that air itineraries are accurately priced, aligned to client needs, optimised for value, and turned around the same day they're requested.</li><li><strong>Booking integrity</strong>&nbsp;— verify ticketing and quality control with the accuracy clients and the business rely on: fare, ticket, invoice, seats, and special requests, checked every time.</li><li><strong>Disruption resilience</strong>&nbsp;— evaluate how schedule changes are assessed for real impact on the client's trip, and resolved calmly, quickly, and without disrupting the tour.</li><li><strong>Seamless partnership</strong>&nbsp;— confirm the air experience is delivered as one continuous trip alongside the Destination Experts, not a separate booking bolted onto the tour.</li><li><strong>Responsive communication</strong>&nbsp;— review how each channel (phone, Teams, email, CRM) is managed for responsiveness and clarity, particularly under urgency.</li><li><strong>Systems and ownership</strong>&nbsp;— ensure bookings, files, and systems are kept airtight so nothing falls through the cracks.</li></ul><p>You'll deliver calibrated scoring against the quality framework, root-cause the trends behind the scores, and turn them into clear, actionable feedback and coaching that moves performance — surfacing issues internally before the client ever has to.</p><br><br>Qualifications<br><p><strong>What you'll need</strong></p><br><p><strong><em>Sabre GDS mastery (essential):</em></strong></p><br><ul><li>Read and explain fare basis codes, fare rules (change/cancel penalties, min/max stay, advance purchase), and construction logic in Sabre.</li><li>Construct at least two alternative routings or fare options for a given city pair, and judge which offers the best value and fit.</li><li>Confident with pricing, ticketing, exchanges, and queue management well enough to audit them accurately.</li></ul><p><strong><em>Quality expertise:</em></strong></p><br><ul><li>1–2+ years in a Quality Analyst / CX monitoring role within the air travel industry (luxury travel sales preferred).</li><li>Able to score a call or chat against a sales framework — discovery, options presented, close — and defend the score in calibration.</li><li>Strong grasp of what "good" looks like across booking accuracy, sales quality, and client experience, with the attention to detail to catch what others miss.</li></ul><p><strong><em>The person:</em></strong></p><br><ul><li>Polished, articulate communicator with high emotional intelligence and active listening skills.</li><li>Strong organisation and attention to detail to manage multiple call types and files simultaneously.</li><li>Prior experience in a sales or revenue-generating LOB (travel sales, airline reservations sales, or inbound/outbound sales QA).</li><li>Self-motivated, and comfortable in a dynamic, fast-paced, collaborative environment.</li></ul><br>Additional Information<br><p>All your information will be kept confidential according to EEO guidelines.</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span> <span><span>Requisition ID</span></span> <span><span>36691</span></span> <br> <span><span>Office Country</span></span> <span><span>Egypt</span></span> <br> <span><span>Office City</span></span> <span><span>Cairo</span></span> <br> <span><span>Division</span></span> <span><span>Banking Sectors&nbsp;&nbsp;</span></span> <br> <span><span>Contract Type</span></span> <span><span>Regular&nbsp;</span></span> <br> <span><span>Contract Length</span></span> <br> <span><span>Posting End Date</span></span> <span><span>09/06/2026&nbsp;</span></span> <br> </span><p><strong>Purpose of Job</strong></p><br> <p>The Associate Director – lead for Southern and Eastern Mediterranean (“SEMED”) will originate, execute, monitor and exit private and listed equity and quasi-equity investments in SEMED. In addition, The Associate Director will be accountable for the overall performance of the SEMED equity portfolio. Subject to the Associate Director’s profile and experience, she / he would also source, execute and exit equity investments in Sub Saharan Africa.</p><br> <p>The Associate Director will help to formulate and implement EBRD’s equity investment strategy in SEMED, liaising closely with sector and country teams, and relevant support units.</p><br> <p>The Associate Director will lead multi-disciplinary and cross-departmental teams and will need to ensure that that projects are executed, implemented and monitored in line with the procedures, policies and strategies of the Bank.</p><br> <p>The role is comparable to a Private Equity Fund Investment Director.</p><br> <p>Externally, the Associate Director is one of the Bank’s primary representatives and shall ensure relationships with the Bank’s counterparties, companies, advisors, co-investors are maintained and expanded in keeping with EBRD’s ethical and professional standards.</p><br> <p><strong>Background</strong></p><br> <p>EBRD Private Equity provides growth capital to privately held and listed enterprises, with EUR 4.5bn AUM, through various instruments including straight equity, mezzanine and convertibles. EBRD deploy up to EUR 1bn a year in 20-25 new transactions and invest in a wide range sectors from manufacturing and services to technology, real estate, financial institutions and infrastructure. As a long-standing Impact Investor, the Bank’s equity investments serve to advance high impact initiatives in areas of climate change, social inclusion, digital transition and corporate governance.</p><br> <p><strong>Accountabilities &amp; Responsibilities</strong></p><br> <ol> <li><strong>Business Development</strong></li> </ol> <ul> <li>Help formulate the Bank’s equity investment strategy and business development approach in the SEMED countries EBRD operates in.</li> <li>Lead the deal generation and screening of deal proposal flow, liaising closely with country and sector colleagues within the Bank, and identify sound and executable investments that meet the investment criteria and mandate of the Bank.</li> </ul> <ol> <li><strong>Structuring and Execution</strong></li> </ol> <ul> <li>Lead and manage complex transactions and project teams</li> <li>Lead structuring, negotiation (including review of legal documentation) and the execution of transactions, working with prospective investee companies, consultants and internal units;</li> <li>Manage the resources and the work load of the project teams under the incumbents supervision;</li> <li>Oversee the project due diligence process ensuring it meets the Bank’s standards;</li> <li>Ensure that all transactions within the Associate Director’s responsibility are completed within the specified time frames to a high standard (including preparation of term sheets and all internal memoranda and Board reports) and in line with the policies, procedures and objectives of the Bank.</li> </ul> <ol> <li><strong>Portfolio Monitoring, Value Creation and Reporting</strong></li> </ol> <ul> <li>Take responsibility for the overall performance of the SEMED equity portfolio in order to deliver attractive financial returns for EBRD over a medium-term holding period.</li> <li>Take responsibility for the performance and monitoring of all investments for which he/she is responsible, including taking the lead in maintaining or supervising the management of investee, co-investor, and counterpart relationships, leading value creation efforts, liaising with nominee directors and other shareholders, delivering high quality monitoring reports; proposing regular valuations, working towards exit; managing and supervising more junior bankers who assist in monitoring etc.;</li> <li>Take responsibility for ensuring timely notification of any critical investment issues to the relevant Equity Director and/or other senior management, ensuring availability of adequate data and information for them to be able to take timely decisions.</li> </ul> <ol> <li><strong>Staff Management</strong></li> </ol> <ul> <li>Assist in recruiting, training, coaching, mentoring, and managing junior investment professionals, involving them in all aspects of the project cycle (business origination, appraisal, execution, implementation, monitoring and exit), ensuring adequate quality of project work and appropriate work load distribution amongst the project team members; contribute to their professional and competency development;</li> <li>Develop productive relationships within the organisation to able to work effectively in a country/sector matrix structure and in a multi-cultural working environment.</li> </ul> <p><strong>Knowledge, Skills, Experience &amp; Qualifications</strong></p><br> <p><strong>Qualifications and Skills:</strong></p><br> <ul> <li>Bachelor’s degree. Master’s degree preferred.</li> <li>Professional qualification such as ACA, CFA, ACCA, or CIMA desirable.</li> <li>Strategic thinking and solid investment judgement.</li> <li>Strong quantitative/numerical skills are critical with the ability to interpret financial information and to design and use financial models.</li> <li>Stakeholder management skills.</li> <li>Coaching, mentoring &amp; leadership skills.</li> <li>Relationship management and negotiation skills.</li> <li>Ability to work to deadlines and under time pressure.</li> <li>Excellent written and oral communication skills in English.</li> <li>Strong command of French is an advantage.</li> </ul> <p><strong>Experience &amp; Knowledge:</strong></p><br> <ul> <li>Significant relevant private equity experience (10+years), preferably in a major private equity firm or private equity arm of a major investment, commercial or development bank/IFI, asset management firm.</li> <li>Relevant PE experience and active business network in SEMED is essential. Previous experience investing in Sub-Saharan Africa is an advantage.</li> <li>Practical experience of origination, and leading complex equity transactions through the full project life cycle.</li> </ul> <p><strong>Challenges</strong></p><br> <ul> <li>Leading and co-ordinating transaction teams to complete various tasks to tight deadlines.</li> <li>Co-operating with diverse stakeholders.</li> <li>Managing multiple projects and project teams to meet varying and challenging deadlines.</li> <li>Managing additional tasks in addition to project work.</li> <li>Completing tasks to a high degree of accuracy.&nbsp;</li> </ul> <p><span><span><strong>What is it like to work at the EBRD? / About EBRD&nbsp;</strong></span></span></p><br> <p><span><span>Our agile and innovative approach is what makes life at the EBRD a unique experience! You will be part of a pioneering and diverse international organisation, and use your talents to make a real difference to people's lives and help shape the future of the regions we invest in.&nbsp;&nbsp;</span></span></p><br> <p><span><span>At EBRD, our Values – Inclusiveness, Innovation, Trust, and Responsibility – are at the heart of how we work. We bring these to life through our Workplace Behaviours: listening well and speaking up, collaborating smartly, acting decisively with full commitment, and simplifying to amplify our impact. These principles shape our culture and define our success. We seek individuals who not only share these values but are also committed to embedding them in their daily work, fostering a positive and high-performing environment.&nbsp;</span></span></p><br> <p><span><span>The EBRD environment provides you with:&nbsp;</span></span></p><br> <ul> <li><span><span>Varied, stimulating and engaging work that gives you an opportunity to interact with a wide range of experts in the financial, political, public and private sectors across the regions we invest in.&nbsp;</span></span></li> <li><span><span>A working culture that embraces inclusion and celebrates diversity. Our workforce reflects a broad range of backgrounds, perspectives, and experiences, bringing fresh ideas, energy, and innovation and enhancing our ability to serve our clients, shareholders, and counterparties effectively.</span></span></li> <li><span><span>A hybrid workplace that offers flexibility to teams and individuals; that is based on trust, flexibility and connectedness.&nbsp;</span></span></li> <li><span><span>An environment that places sustainability, equality and digital transformation at the heart of what we do.&nbsp;</span></span></li> <li><span><span>A workplace that prioritises employee wellbeing and provides a comprehensive suite of competitive benefits.&nbsp;</span></span></li> </ul> <p><span><span>Diversity is one of the Bank’s core values which are at the heart of everything it does.&nbsp; As such, the EBRD seeks to ensure that everyone is treated with respect and given equal opportunities and works in an inclusive environment. The EBRD encourages all qualified candidates who are nationals of the EBRD member countries to apply regardless of their racial, ethnic, religious and cultural background, gender, gender identity, sexual orientation, age, socio-economic background or disability.&nbsp;&nbsp;&nbsp;</span></span></p><br> <p><span><span>Please note, that due to the high volume of applications received, we regret to inform you that we are unable to provide detailed feedback to candidates who have not been shortlisted (for further consideration).&nbsp;</span></span></p><br> </div>

<p><h4>Deloitte Innovation Hub | Senior Automation Tester, Cairo, Egypt<\/h4>\n<p>Connect to your career at Deloitte<\/p>\n<p>Deloitte, established globally in 1845, is the world\u2019s largest and leading professional services firm, providing Audit & Assurance, Tax & Legal, Consulting, and related services to public and private clients spanning multiple industries. Present in more than 150 countries, Deloitte is distinct in its ability to help clients solve their most complex problems, from strategy to implementation.<\/p>\n<p>Deloitte Innovation Hub (DIH) is a strategic initiative established to support our ambition to become the leading business transformation partner of choice for our clients and to expand and scale our delivery footprint across EMEA. With access to a scaled, diverse, highly skilled, motivated, and engaged workforce, DIH is delivering complex technical solutions for clients\u2019 most complex business problems, across portfolios that include \u2018Strategy & Transactions\u2019, \u2018Customer\u2019, \u2018Engineering, AI & Data\u2019, \u2018Enterprise, Technology & Performance\u2019 and \u2018Cyber\u2019. DIH is aiming to become the destination for top talents in Egypt for a long, exciting career.<\/p>\n<p>We invest in outstanding people of diverse talents and backgrounds and empower them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we. Our organization has grown in scale and diversity, providing services across the region, with our shared culture remaining the same. We aim to help clients realize their ambitions, make a positive difference in society, and maximize the success of our people. This drive fuels the commitment and humanity that run deep through our every action.<\/p>\n<h4>Connect to your opportunity<\/h4>\n<p>Our consultants work in a variety of projects to solve clients' toughest data problems by combining industry experience, consulting, and analytical skills to create a lasting impact.<\/p>\n<p>Our projects and clients vary greatly, and your responsibilities will differ based on your level of experience and skillset and the focus of the client engagement, but within our Analytics & Cognitive SAS practice, your role is likely to include some or all the following:<\/p>\n<ul>\n <li>Advising clients on appropriate tooling for a particular solution based on your expertise in specific technologies<\/li>\n <li>Supporting our future pipeline of work, from design to sales, through to setup and delivery<\/li>\n <li>Placing a focus upon exceeding client expectations and delivering against our continuous improvement goals, taking on a client problem, and turning it into a technical solution<\/li>\n <li>Providing technical oversight for other team members, including mentoring and guidance on technologies and methodologies<\/li>\n <li>Having the opportunity to lead and directly shape client relationships, with extensive client interaction as part of our Analytics team<\/li>\n <li>Working in an environment where self-development, learning, and knowledge sharing is actively encouraged as part of the day-to-day work of the team<\/li>\n<\/ul>\n<h4>Connect to your skills and professional experience<\/h4>\n<ul>\n <li>Bachelor's degree in computer science or computer engineering from a reputable university<\/li>\n <li>3-6 years of experience as a software testing engineer, at least 2 of them in testing automation using Java<\/li>\n <li>2+ years of programming experience, preferably in Java<\/li>\n <li>Experience in test management tools (Jira)<\/li>\n <li>Experience in API testing automation tools (SOAPUI, Postman)<\/li>\n <li>Experience in test automation tools and frameworks (Selenium, Cucumber, Rest Assured; Playwright would be a plus)<\/li>\n <li>Participate in internal and client-facing meetings to discuss requirements and shape test scripts based on knowledge of the product<\/li>\n <li>Identify and break down the necessary tasks to test a new product<\/li>\n <li>Design test scripts by working with stakeholders and other members of the team<\/li>\n <li>Set up automated tests and UAT test scripts<\/li>\n <li>Identify and carry out a root cause analysis of errors and flag issues as and when they surface<\/li>\n <li>Participate in some of the offering development process to understand the growth and capability of the product<\/li>\n <li>Adhere to and update established QA processes<\/li>\n <li>Devise and deploy fixes and improvements<\/li>\n <li>Write and update user documentation and operational procedures<\/li>\n <li>Visualize the test script results either by developing reports independently or working with the visualization developers<\/li>\n <li>Use knowledge of product testing to work in developing any in-built product validation processes where required<\/li>\n<\/ul>\n<h4>Connect to your service line - Consulting<\/h4>\n<p>Distinctive thinking, deep expertise, and collaborative working. That\u2019s what connects us. That\u2019s what makes us Deloitte. If you want to help solve some of the biggest challenges around, join us. Together, we\u2019ll make an impact that matters.<\/p>\n<h4>Personal independence<\/h4>\n<p>Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your \"Immediate Family Members\" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further details as you progress through the recruitment process.<\/p>\n<h4>Connect to your industry<\/h4>\n<p>\u201cWhat attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte\u2019s clients include many of the world\u2019s largest organizations; I wanted to be part of a team that made a difference that I could be proud of.\u201d \u2013 Dan, Technology and Transformation<\/p>\n<h4>Our commitment to you<\/h4>\n<p>Making an impact is more than just what we do: it\u2019s why we\u2019re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.<\/p>\n<p>We want you. The true you. Your own strengths, perspective, and personality. So we\u2019re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we\u2019ll take your wellbeing seriously, too. Because it\u2019s only when you\u2019re comfortable and at your best that you can make the kind of impact you, and we, live for.<\/p>\n<p>Your expertise is our capability, so we\u2019ll make sure it never stops growing. Whether it\u2019s from the complex work you do, or the people you collaborate with, you\u2019ll learn every day. Through world-class development, you\u2019ll gain invaluable technical and personal skills. Whatever your level, you\u2019ll learn how to lead.<\/p>\n<h4>Connect to your next step<\/h4>\n<p>A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you\u2019ll experience a purpose you can believe in and an impact you can see. You\u2019ll be free to bring your true self to work every day. And you\u2019ll never stop growing, whatever your level.<\/p><\/p><p><\/p>

<p><h4>Deloitte Innovation Hub | Automation Testing Senior Tech Lead, Cairo, Egypt</h4> <p>Connect to your career at Deloitte.</p> <p>Deloitte, established globally in 1845, is the world’s largest and leading professional services firm, providing audit and assurance, tax, consulting, financial advisory, and risk advisory services to public and private clients spanning multiple industries. We are present in more than 150 countries, and as the world's largest management consulting business, Deloitte is distinct in its ability to help clients solve their most complex problems, from strategy to implementation.</p> <p>Deloitte Innovation Hub (DIH) is a strategic initiative and priority established to support our ambition to become the leading business transformation partner of choice for our clients and to expand and scale our delivery footprint across EMEA. With access to a scaled, diverse, highly skilled, motivated, and engaged workforce, DIH is delivering complex technical solutions for clients’ most complex business problems, across portfolios that include ‘Strategy & Transactions’, ‘Customer’, ‘Engineering, AI & Data’, ‘Enterprise, Technology & Performance’, and ‘Cyber’.</p> <p>DIH is aiming to become the destination for top talents in Egypt for a long, exciting career. We invest in outstanding people of diverse talents and backgrounds and empower them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we.</p> <p>Our organization has grown in scale and diversity, providing services across the region, with our shared culture remaining the same. We aim to help clients realize their ambitions, make a positive difference in society, and maximize the success of our people. This drive fuels the commitment and humanity that run deep through our every action.</p> <h4>Connect to your opportunity</h4> <p>Our consultants work in a variety of projects to solve clients' toughest data problems by combining industry experience, consulting, and analytical skills to create a lasting impact.</p> <p>Our projects and clients vary greatly, and your responsibilities will differ based on your level of experience and skillset and the focus of the client engagement, but within our Analytics & Cognitive SAS practice, your role is likely to include some or all of the following:</p> <ul> <li>Advising clients on appropriate tooling for a particular solution based on your expertise in specific technologies.</li> <li>Supporting our future pipeline of work, from design to sales, through to setup and delivery.</li> <li>Placing a focus upon exceeding client expectations and delivering against our continuous improvement goals, taking a client problem and turning it into a technical solution.</li> <li>Providing technical oversight for other team members, including mentoring and guidance on technologies and methodologies.</li> <li>Having the opportunity to lead and directly shape client relationships, with extensive client interaction as part of our Analytics team.</li> <li>Working in an environment where self-development, learning, and knowledge sharing is actively encouraged as part of the day-to-day work of the team.</li> </ul> <h4>Connect to your skills and professional experience</h4> <ul> <li>Bachelor's degree in computer science or computer engineering from a reputable university.</li> <li>10+ years of experience as Software Testing Engineer, with at least 2 of them in Testing Automation using Java.</li> <li>4+ years of programming experience, preferably in Java.</li> <li>Experience in Test Management tools (Jira).</li> <li>Experience in API Testing Automation tools (SOAPUI, Postman).</li> <li>Experience in Test Automation tools and frameworks (Selenium, Cucumber, Rest Assured).</li> <li>Participate in internal and client-facing meetings to discuss requirements and shape test scripts based on knowledge of the product.</li> <li>Identify and break down the necessary tasks to test a new product.</li> <li>Design test scripts by working with stakeholders and other members of the team.</li> <li>Set up automated tests and UAT test scripts.</li> <li>Identify and carry out a root cause analysis of errors and flag issues as and when they surface.</li> <li>Participate in some of the offering development process to understand the growth and capability of the product.</li> <li>Adhere to and update established QA processes.</li> <li>Devise and deploy fixes and improvements.</li> <li>Write and update user documentation and operational procedures.</li> <li>Visualize the test script results either by developing reports independently or working with the visualization developers.</li> <li>Use the knowledge of product testing to work in developing any in-built product validation processes where required.</li> </ul> <h4>Connect to your service line - Technology & Transformation</h4> <p>Distinctive thinking, deep expertise, and collaborative working. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest challenges around, join us. Together, we’ll make an impact that matters.</p> <h4>Personal independence</h4> <p>Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your immediate family members are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.</p> <h4>Connect to your industry</h4> <p>“What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte’s clients include many of the world’s largest organisations; I wanted to be part of a team that made a difference that I could be proud of.” – Dan, Technology & Transformation</p> <h4>Our commitment to you</h4> <p>Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.</p> <p>We want you. The true you. Your own strengths, perspective, and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.</p> <p>Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.</p> <h4>Connect to your next step</h4> <p>A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.</p></p><p></p>

<p><h4>Deloitte Innovation Hub | Automation Testing Senior Tech Lead, Cairo, Egypt</h4> <p>Connect to your career at Deloitte.</p> <p>Deloitte, established globally in 1845, is the world’s largest and leading professional services firm, providing audit and assurance, tax, consulting, financial advisory, and risk advisory services to public and private clients spanning multiple industries. We are present in more than 150 countries, and as the world's largest management consulting business, Deloitte is distinct in its ability to help clients solve their most complex problems, from strategy to implementation.</p> <p>Deloitte Innovation Hub (DIH) is a strategic initiative and priority established to support our ambition to become the leading business transformation partner of choice for our clients and to expand and scale our delivery footprint across EMEA. With access to a scaled, diverse, highly skilled, motivated, and engaged workforce, DIH is delivering complex technical solutions for clients’ most complex business problems, across portfolios that include ‘Strategy & Transactions’, ‘Customer’, ‘Engineering, AI & Data’, ‘Enterprise, Technology & Performance’, and ‘Cyber’.</p> <p>DIH is aiming to become the destination for top talents in Egypt for a long, exciting career. We invest in outstanding people of diverse talents and backgrounds and empower them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we.</p> <p>Our organization has grown in scale and diversity, providing services across the region, with our shared culture remaining the same. We aim to help clients realize their ambitions, make a positive difference in society, and maximize the success of our people. This drive fuels the commitment and humanity that run deep through our every action.</p> <h4>Connect to your opportunity</h4> <p>Our consultants work in a variety of projects to solve clients' toughest data problems by combining industry experience, consulting, and analytical skills to create a lasting impact.</p> <p>Our projects and clients vary greatly, and your responsibilities will differ based on your level of experience and skillset and the focus of the client engagement, but within our Analytics & Cognitive SAS practice, your role is likely to include some or all of the following:</p> <ul> <li>Advising clients on appropriate tooling for a particular solution based on your expertise in specific technologies.</li> <li>Supporting our future pipeline of work, from design to sales, through to setup and delivery.</li> <li>Placing a focus upon exceeding client expectations and delivering against our continuous improvement goals, taking a client problem and turning it into a technical solution.</li> <li>Providing technical oversight for other team members, including mentoring and guidance on technologies and methodologies.</li> <li>Having the opportunity to lead and directly shape client relationships, with extensive client interaction as part of our Analytics team.</li> <li>Working in an environment where self-development, learning, and knowledge sharing is actively encouraged as part of the day-to-day work of the team.</li> </ul> <h4>Connect to your skills and professional experience</h4> <ul> <li>Bachelor's degree in computer science or computer engineering from a reputable university.</li> <li>10+ years of experience as Software Testing Engineer, with at least 2 of them in Testing Automation using Java.</li> <li>4+ years of programming experience, preferably in Java.</li> <li>Experience in Test Management tools (Jira).</li> <li>Experience in API Testing Automation tools (SOAPUI, Postman).</li> <li>Experience in Test Automation tools and frameworks (Selenium, Cucumber, Rest Assured).</li> <li>Participate in internal and client-facing meetings to discuss requirements and shape test scripts based on knowledge of the product.</li> <li>Identify and break down the necessary tasks to test a new product.</li> <li>Design test scripts by working with stakeholders and other members of the team.</li> <li>Set up automated tests and UAT test scripts.</li> <li>Identify and carry out a root cause analysis of errors and flag issues as and when they surface.</li> <li>Participate in some of the offering development process to understand the growth and capability of the product.</li> <li>Adhere to and update established QA processes.</li> <li>Devise and deploy fixes and improvements.</li> <li>Write and update user documentation and operational procedures.</li> <li>Visualize the test script results either by developing reports independently or working with the visualization developers.</li> <li>Use the knowledge of product testing to work in developing any in-built product validation processes where required.</li> </ul> <h4>Connect to your service line - Technology & Transformation</h4> <p>Distinctive thinking, deep expertise, and collaborative working. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest challenges around, join us. Together, we’ll make an impact that matters.</p> <h4>Personal independence</h4> <p>Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your immediate family members are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.</p> <h4>Connect to your industry</h4> <p>“What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte’s clients include many of the world’s largest organisations; I wanted to be part of a team that made a difference that I could be proud of.” – Dan, Technology & Transformation</p> <h4>Our commitment to you</h4> <p>Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.</p> <p>We want you. The true you. Your own strengths, perspective, and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.</p> <p>Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.</p> <h4>Connect to your next step</h4> <p>A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.</p></p><p></p>

<p><h4>About Deloitte</h4> <p>Deloitte, established globally in 1845, is the world’s largest and leading professional services firm, providing Audit & Assurance, Tax & Legal, Consulting, and related services to public and private clients spanning multiple industries. Present in more than 150 countries, Deloitte is distinct in its ability to help clients solve their most complex problems, from strategy to implementation.</p> <p>Deloitte Innovation Hub (DIH) is a strategic initiative established to support our ambition to become the leading business transformation partner of choice for our clients and to expand and scale our delivery footprint across EMEA. With access to a scaled, diverse, highly skilled, motivated, and engaged workforce, DIH is delivering complex technical solutions for clients’ most complex business problems, across portfolios that include ‘Strategy & Transactions’, ‘Customer’, ‘Engineering, AI & Data’, ‘Enterprise, Technology & Performance’ and ‘Cyber’. DIH is aiming to become the destination for top talents in Egypt for a long, exciting career.</p> <p>We invest in outstanding people of diverse talents and backgrounds and empower them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we. Our organization has grown in scale and diversity, providing services across the region, with our shared culture remaining the same. We aim to help clients realize their ambitions, make a positive difference in society, and maximize the success of our people. This drive fuels the commitment and humanity that run deep through our every action.</p> <h4>Connect to your opportunity</h4> <p>Our consultants work in a variety of projects to solve clients' toughest data problems by combining industry experience, consulting, and analytical skills to create a lasting impact.</p> <p>Our projects and clients vary greatly, and your responsibilities will differ based on your level of experience and skillset and the focus of the client engagement, but within our Analytics & Cognitive SAS practice, your role is likely to include some or all of the following:</p> <ul> <li>Advising clients on appropriate tooling for a particular solution based on your expertise in specific technologies.</li> <li>Supporting our future pipeline of work, from design to sales, through to setup and delivery.</li> <li>Placing a focus upon exceeding client expectations and delivering against our continuous improvement goals, taking a client problem and turning it into a technical solution.</li> <li>Providing technical oversight for other team members, including mentoring and guidance on technologies and methodologies.</li> <li>Having the opportunity to lead and directly shape client relationships, with extensive client interaction as part of our Analytics team.</li> <li>Working in an environment where self-development, learning, and knowledge sharing is actively encouraged as part of the day-to-day work of the team.</li> </ul> <h4>Connect to your skills and professional experience</h4> <ul> <li>Bachelor's degree in computer science or computer engineering from a reputable university.</li> <li>7 - 10 years of experience as Software Testing Engineer, with at least 2 years in Testing Automation.</li> <li>2+ years of programming experience, preferably in Java.</li> <li>Experience in Test Management tools (Jira).</li> <li>Experience in API Testing Automation tools (SOAPUI, Postman).</li> <li>Experience in Test Automation tools and frameworks (Selenium, Cucumber, Rest Assured, Playwright would be a plus).</li> <li>Participate in internal and client-facing meetings to discuss requirements and shape test scripts based on knowledge of the product.</li> <li>Identify and breakdown the necessary tasks to test a new product.</li> <li>Design test scripts by working with stakeholders and other members of the team.</li> <li>Set up automated tests and UAT test scripts.</li> <li>Identify and carry out a root cause analysis of errors and flag issues as and when they surface.</li> <li>Participate in some of the offering development process to understand the growth and capability of the product.</li> <li>Adhere to and update established QA processes.</li> <li>Devise and deploy fixes and improvements.</li> <li>Write and update user documentation and operational procedures.</li> <li>Visualize the test script results either by developing reports independently or working with the visualization developers.</li> <li>Use knowledge of product testing to work in developing any in-built product validation processes where required.</li> </ul> <h4>Connect to your service line - Technology & Transformation</h4> <p>Distinctive thinking, deep expertise, and collaborative working. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest challenges around, join us. Together, we’ll make an impact that matters.</p> <h4>Personal independence</h4> <p>Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your immediate family members are not permitted to hold certain financial interests (shares, funds, bonds, etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.</p> <h4>Connect to your industry</h4> <p>“What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte’s clients include many of the world’s largest organizations; I wanted to be part of a team that made a difference that I could be proud of.” – Dan, Technology & Transformation</p> <h4>Our commitment to you</h4> <p>Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.</p> <p>We want you. The true you. Your own strengths, perspective, and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.</p> <p>Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.</p> <h4>Connect to your next step</h4> <p>A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.</p></p><p></p>

<p><h4>Connect to your career at Deloitte</h4> <p>Deloitte, established globally in 1845, is the world’s largest and leading professional services firm, providing audit & assurance, tax & legal, consulting, and related services to public and private clients spanning multiple industries. Present in more than 150 countries, Deloitte is distinct in its ability to help clients solve their most complex problems, from strategy to implementation.</p> <p>Deloitte Innovation Hub (DIH) is a strategic initiative to support our ambition to become the leading business transformation partner of choice for our clients and to expand and scale our delivery footprint across EMEA. With access to a scaled, diverse, highly skilled, motivated, and engaged workforce, DIH is delivering complex technical solutions for clients’ most complex business problems, across portfolios that include ‘Strategy & Transactions’, ‘Customer’, ‘Engineering, AI & Data’, ‘Enterprise, Technology & Performance’ and ‘Cyber’.</p> <p>DIH is aiming to become the destination for top talents in Egypt for a long, exciting career. We invest in outstanding people of diverse talents and backgrounds and empower them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we.</p> <p>Our organization has grown in scale and diversity, providing services across the region, with our shared culture remaining the same. We aim to help clients realize their ambitions, make a positive difference in society, and maximize the success of our people. This drive fuels the commitment and humanity that run deep through our every action.</p> <h4>Connect to your opportunity</h4> <p>As a Cloud SOC Design Consultant, you will be responsible for the overall design and continuous improvements of our next-gen detection and response capability. You will provide the bridge between our strategy and our services, providing the blueprints to which our engineers build, and our threat hunters deliver our services.</p> <p>You will also be responsible for the architecture at a business level, from defining our operating model, refining our processes to shape the overall technical design and tooling selection. Given the freedom to research and experiment with different approaches and tooling to ensure we remain on the cutting edge of detection and response, you will influence our macro approach and set the direction for how we meet our clients’ demands.</p> <ul> <li>Decide the best course of action to detect, investigate, and respond to threats.</li> <li>Develop and establish processes, governance, and ways of working to enable the delivery of our target operating model and service catalogue.</li> <li>Support research activities to continually maintain the edge in cybersecurity practices.</li> <li>Serve as point of escalation for the junior architects.</li> <li>Work with engineers and threat hunters to analyse data from dashboards to effectively chart strategy and continuous improvement.</li> <li>Actively seek to improve and develop new content based upon observed security activity.</li> <li>Responsible for establishing and growing client relationships and an understanding of the client’s needs.</li> <li>Develop positive working relationships with Deloitte and client teams.</li> <li>Involvement in the determination of support contract development and renewals.</li> </ul> <h4>Connect to your skills and professional experience</h4> <p>To succeed in this role, you will need to match the following criteria:</p> <ul> <li>3+ years of relevant experience in cybersecurity.</li> <li>Minimum 1 year of experience in solution design and development of various SOC tools (SIEM, SOAR, EDR/XDR/NDR, etc.).</li> <li>Experience working within Agile, DevOps, or Kanban delivery models.</li> <li>Experience working with architecture frameworks, ideally TOGAF.</li> <li>Experience in developing HLD & LLD documents for security solutions.</li> <li>Strong understanding of security operations working within or alongside Security Operations Centre(s), ideally MSSP based.</li> <li>Experience working in one or more hyperscaler environments, preferably holding Professional Cloud Architect Certification.</li> <li>Experience with multiple SIEM & SOAR tooling, preferably Google SecOps (formerly Chronicle), SPLUNK, Sentinel, XSOAR, XSIAM, or Arcsight.</li> <li>Experience with EDR/XDR and NDR tooling, preferably Crowdstrike, Corelight, and Microsoft Defender XDR.</li> </ul> <p>The following attributes are essential:</p> <ul> <li>A willingness to work as part of a diverse team.</li> <li>A commitment to continuous improvement and lifelong learning.</li> <li>A passion for technology and a drive to deliver secure, high-quality solutions.</li> <li>An ability to remain calm under pressure whilst continuing to pay attention to detail.</li> <li>Strong analytical and problem-solving skills.</li> <li>Excellent communication and interpersonal abilities.</li> <li>Ability to work effectively in a fast-paced and dynamic environment.</li> <li>Proactive and self-motivated with a keen attention to detail.</li> </ul> <h4>Connect to your service line – Technology and Transformation</h4> <p>Distinctive thinking, deep expertise, and collaborative working. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest challenges around, join us. Together, we’ll make an impact that matters.</p> <h4>Personal independence</h4> <p>Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to several audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your immediate family members are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.</p> <h4>Connect to your industry</h4> <p>“What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte’s clients include many of the world’s largest organizations; I wanted to be part of a team that made a difference that I could be proud of.” – Dan, T&T.</p> <h4>Our commitment to you</h4> <p>Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.</p> <p>We want you. The true you. Your own strengths, perspective, and personality. So, we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.</p> <p>Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.</p> <h4>Connect to your next step</h4> <p>A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.</p></p><p></p>

<p><h4>Connect to your career at Deloitte</h4> <p>Deloitte, established globally in 1845, is the world’s largest and leading professional services firm, providing audit & assurance, tax & legal, consulting, and related services to public and private clients spanning multiple industries. Present in more than 150 countries, Deloitte is distinct in its ability to help clients solve their most complex problems, from strategy to implementation.</p> <p>Deloitte Innovation Hub (DIH) is a strategic initiative to support our ambition to become the leading business transformation partner of choice for our clients and to expand and scale our delivery footprint across EMEA. With access to a scaled, diverse, highly skilled, motivated, and engaged workforce, DIH is delivering complex technical solutions for clients’ most complex business problems, across portfolios that include ‘Strategy & Transactions’, ‘Customer’, ‘Engineering, AI & Data’, ‘Enterprise, Technology & Performance’ and ‘Cyber’.</p> <p>DIH is aiming to become the destination for top talents in Egypt for a long, exciting career. We invest in outstanding people of diverse talents and backgrounds and empower them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we.</p> <p>Our organization has grown in scale and diversity, providing services across the region, with our shared culture remaining the same. We aim to help clients realize their ambitions, make a positive difference in society, and maximize the success of our people. This drive fuels the commitment and humanity that run deep through our every action.</p> <h4>Connect to your opportunity</h4> <p>As a Cloud SOC Design Consultant, you will be responsible for the overall design and continuous improvements of our next-gen detection and response capability. You will provide the bridge between our strategy and our services, providing the blueprints to which our engineers build, and our threat hunters deliver our services.</p> <p>You will also be responsible for the architecture at a business level, from defining our operating model, refining our processes to shape the overall technical design and tooling selection. Given the freedom to research and experiment with different approaches and tooling to ensure we remain on the cutting edge of detection and response, you will influence our macro approach and set the direction for how we meet our clients’ demands.</p> <ul> <li>Decide the best course of action to detect, investigate, and respond to threats.</li> <li>Develop and establish processes, governance, and ways of working to enable the delivery of our target operating model and service catalogue.</li> <li>Support research activities to continually maintain the edge in cybersecurity practices.</li> <li>Serve as point of escalation for the junior architects.</li> <li>Work with engineers and threat hunters to analyse data from dashboards to effectively chart strategy and continuous improvement.</li> <li>Actively seek to improve and develop new content based upon observed security activity.</li> <li>Responsible for establishing and growing client relationships and an understanding of the client’s needs.</li> <li>Develop positive working relationships with Deloitte and client teams.</li> <li>Involvement in the determination of support contract development and renewals.</li> </ul> <h4>Connect to your skills and professional experience</h4> <p>To succeed in this role, you will need to match the following criteria:</p> <ul> <li>3+ years of relevant experience in cybersecurity.</li> <li>Minimum 1 year of experience in solution design and development of various SOC tools (SIEM, SOAR, EDR/XDR/NDR, etc.).</li> <li>Experience working within Agile, DevOps, or Kanban delivery models.</li> <li>Experience working with architecture frameworks, ideally TOGAF.</li> <li>Experience in developing HLD & LLD documents for security solutions.</li> <li>Strong understanding of security operations working within or alongside Security Operations Centre(s), ideally MSSP based.</li> <li>Experience working in one or more hyperscaler environments, preferably holding Professional Cloud Architect Certification.</li> <li>Experience with multiple SIEM & SOAR tooling, preferably Google SecOps (formerly Chronicle), SPLUNK, Sentinel, XSOAR, XSIAM, or Arcsight.</li> <li>Experience with EDR/XDR and NDR tooling, preferably Crowdstrike, Corelight, and Microsoft Defender XDR.</li> </ul> <p>The following attributes are essential:</p> <ul> <li>A willingness to work as part of a diverse team.</li> <li>A commitment to continuous improvement and lifelong learning.</li> <li>A passion for technology and a drive to deliver secure, high-quality solutions.</li> <li>An ability to remain calm under pressure whilst continuing to pay attention to detail.</li> <li>Strong analytical and problem-solving skills.</li> <li>Excellent communication and interpersonal abilities.</li> <li>Ability to work effectively in a fast-paced and dynamic environment.</li> <li>Proactive and self-motivated with a keen attention to detail.</li> </ul> <h4>Connect to your service line – Technology and Transformation</h4> <p>Distinctive thinking, deep expertise, and collaborative working. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest challenges around, join us. Together, we’ll make an impact that matters.</p> <h4>Personal independence</h4> <p>Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to several audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your immediate family members are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.</p> <h4>Connect to your industry</h4> <p>“What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte’s clients include many of the world’s largest organizations; I wanted to be part of a team that made a difference that I could be proud of.” – Dan, T&T.</p> <h4>Our commitment to you</h4> <p>Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.</p> <p>We want you. The true you. Your own strengths, perspective, and personality. So, we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.</p> <p>Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.</p> <h4>Connect to your next step</h4> <p>A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Testing Specialist is responsible for the successful and cost-effective implementation of Amideast Testing programs: ETS: CMD, SAT, PROMETRIC and Miscellaneous tests effectively as per the set policies and procedures. S/he plays an active role in providing customer service and strong public relationship with institutions (schools, academies, universities, and corporates) and create public awareness of Amideast s testing services in the community. S/he will support registration, administration, training; contacting Proctors, Test Center Administrators (TCAs), Test Center Supervisors (TCSs), tracks documents and forms and update databases; complete reporting documentation; consistently ensure that that testing quality and security standards are met; and will actively interact with all stakeholders in a professional and positive manner and all associated logistics.</p><p>RESPONSIBILITIES</p><ul><li>Support testing department members in all projects &amp; tasks assigned</li><li>Perform actively in cross-functional projects teamwork tasks</li><li>Learn all testing product knowledge and act as testing resource for all projects</li><li>Handle testing unit duties (test registrations, back-office work &amp; results)</li><li>Comply with all procedures set forth by the various international test regulations &amp; client s agreement</li><li>Handles onsite &amp; offsite test administrations</li><li>Maintain excellent relationship with all stakeholders including schools, academies, universities, and corporates</li><li>Supervise Test Center Administrators (TCAs), Test Center Supervisors (TCSs ), and Proctors. Support in scheduling their assignments</li><li>Registers candidates for paper and pencil examinations and computer-based examinations by accurately collecting, entering, and verifying candidate information and payment information</li><li>Receive, verify test materials, and securely store them till test date</li><li>Handles all filling system &amp; maintain organized track for storage inventory</li><li>Score, and distribute test scores</li><li>Handle local registration, confirmation with test takers and candidate complaints courteously and promptly</li><li>Monitor the usage and expiration of voucher logs for local registration of international tests</li><li>Complete PROMETRIC certification and pass certification exam annually</li><li>Act as Prometric TCA when needed</li><li>Support in preparing accurate data for invoice, annual business plan, budget, etc</li><li>Respond promptly to testing inquiries and provide information about various testing programs to candidates</li><li>Acts as test day supervisor in Institutional TOEFL and TOEIC examinations for internal and external clients and takes all required security precautions according to set rules &amp; regulations to maintain test security</li><li>Work in remote proctoring project for TOEIC and TOEFL Exams. Handle 2 roles proctor and administrator</li><li>Schedule TOEIC public exams with ETS according to set deadlines and arrange and proctor test administrations.</li><li>Handle online shopping cart and ensure test takers are registered, rescheduled to proper exams, ensure refunds are processed, extract rosters for online registrations, update test policies</li><li>Submit a full report following any event or testing administration regarding policy violations and any issue that occur during the test administration</li><li>Distributes TOEFL, TOEIC and SAT score</li><li>Create additional score reports and mail them to institutions</li><li>Assist in the preparation and distribution of SAT scores</li><li>Coordinate none ETS paper-based exams, online exam activities, and arrange for test events including their staffing and work closely with the client to meet and exceed customer service levels and maintain test security and integrity</li><li>Complete departmental forms by thoroughly and accurately documenting information to provide quality service</li><li>Records and prepares accurate monthly statistics</li><li>Attend ETS &amp; Amideast H.Q meetings, training &amp; calls</li><li>Provide backup support for Testing Unit Representatives during peak hours, shifts and staff absence</li><li>Handle work tasks and responsibilities independently and with minimal supervision</li><li>Work closely with several internal departments &amp; grant</li><li>Handles all escalated calls in a professional and positive manner</li><li>Identify customer issues and concerns and respond where needed</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in any relevant field</li><li>Minimum of 3 - 7 years of work experience preferably in the field of Education/ administration</li><li>High language proficiency in both Arabic and English</li><li>Very good email writing skills</li><li>Very good speaking skills</li><li>Organised</li><li>Project management skills with precise attention to detail, planning, organizing, and ability to work under time pressure</li><li>Strong decision making and problem-solving skills</li><li>Ability to work independently and as part of a team</li><li>Ability to handle complaints and difficult situations</li><li>Must be available to work in afternoons/evenings and weekends, for the announced exam dates when requested and as needed. (Additional hours in afternoons to be compensated in other work days)</li><li>Integrity in keeping confidentiality is a must</li><li>Self-motivated</li><li>Able to maintain professional demeanor and appearance</li><li>Proficient use of Microsoft Outlook, Word, Excel, Power point</li><li>English TOEIC score of minimum 800.</li><li>Project Management certification.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Job Description</strong></p><p>The Experience Manager is a strategic leadership role within the Experience Management Office (XMO) , responsible for driving continuous improvement of the end-to-end employee digital experience. The role ensures that IT services are aligned with user expectations and business objectives through data-driven insights, user feedback, innovation, and service excellence initiatives.</p><p><strong>Key Responsibilities</strong></p><p>1. Experience Strategy &amp; Governance</p><ul><li>Define, implement, and continuously evolve the Experience Management strategy in alignment with organizational objectives and IT vision.</li><li>Establish and maintain experience management frameworks, governance models, and performance metrics.</li><li>Develop and monitor KPIs that measure service effectiveness, user satisfaction, and business value.</li><li>Lead the Experience Management Office (XMO) and ensure alignment with digital transformation, automation, and modernization initiatives.</li><li>Promote a culture of continuous improvement and user-centric service delivery across the organization.</li></ul><p>2. Insights &amp; Continuous Improvement</p><ul><li>Collaborate with UX specialists, researchers, and analysts to collect and interpret user feedback and experience insights.</li><li>Oversee the analysis of experience data generated through Digital Experience Monitoring (DEM) platforms such as Nexthink and Lakeside SysTrack.</li><li>Identify trends, recurring issues, pain points, and opportunities for service enhancement.</li><li>Define, prioritize, and govern a portfolio of experience improvement initiatives.</li><li>Balance short-term service enhancements with long-term strategic transformation programs.</li><li>Ensure measurable improvements are implemented based on user needs and business priorities.</li></ul><p>3. Client &amp; Stakeholder Engagement</p><ul><li>Serve as the primary point of contact between the Experience Management Office and key business stakeholders.</li><li>Build and maintain strong relationships with client representatives, including the Client Experience Owner.</li><li>Facilitate governance meetings, experience reviews, and stakeholder workshops.</li><li>Communicate progress, achievements, and recommendations to executive and operational stakeholders.</li><li>Present the business impact and ROI of operational improvements and transformation initiatives.</li><li>Drive stakeholder alignment on priorities, objectives, and expected outcomes.</li></ul><p>4. Service Design &amp; Delivery</p><ul><li>Ensure IT services are designed, enhanced, and delivered using user-centered design principles.</li><li>Define experience standards and ensure service delivery aligns with those standards.</li><li>Support the identification, scoping, and planning of operational and transformation projects.</li><li>Track initiative progress and ensure timely delivery against agreed milestones.</li><li>Collaborate with Service Management, Operations, UX, and Automation teams to improve service quality and experience outcomes.</li><li>Monitor and report on performance against experience objectives and business goals.</li></ul><p>5. Innovation &amp; Adoption</p><ul><li>Drive the adoption of new digital workplace technologies, services, and automation capabilities.</li><li>Lead innovation programs focused on enhancing employee experience and service effectiveness.</li><li>Identify opportunities to leverage emerging technologies and industry best practices.</li><li>Establish continuous feedback mechanisms to gather real-time user insights.</li><li>Ensure experience improvements are effectively adopted and sustained across the organization.</li><li>Support organizational change and user engagement activities related to new initiatives.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Proven experience in Experience Management, Employee Experience, Digital Workplace, IT Service Management, or related leadership roles.</li><li>Demonstrated experience leading cross-functional teams and managing complex transformation initiatives.</li><li>Experience developing and executing experience management strategies and continuous improvement programs.</li><li>Strong background in stakeholder management and executive-level engagement.</li><li>Experience working within enterprise IT environments and digital workplace ecosystems.</li><li>Familiarity with Digital Experience Monitoring (DEM) tools such as Nexthink, Lakeside SysTrack, or similar platforms.</li><li>Experience managing service improvement portfolios and transformation roadmaps.</li><li>Bachelor's degree in Information Technology, Business Administration, User Experience, Service Management, or a related discipline.</li><li><strong>Technical &amp; Professional Skills</strong></li><li>Strong understanding of Experience Management frameworks and best practices.</li><li>Solid knowledge of User Experience (UX), Employee Experience (EX), and Service Design methodologies.</li><li>Strong analytical and problem-solving skills with the ability to translate data into actionable business insights.</li><li>Excellent understanding of IT Service Management (ITSM) principles and service lifecycle management.</li><li>Knowledge of Digital Workplace technologies and end-user computing environments.</li><li>Ability to define, measure, and improve experience-related KPIs and service metrics.</li><li>Strong project and program management capabilities.</li><li>Experience with continuous improvement methodologies and performance management practices.</li><li>Ability to prioritize initiatives based on business value, user impact, and strategic objectives.</li><li>Strong reporting, dashboard interpretation, and data storytelling capabilities.</li><li><strong>Leadership &amp; Stakeholder Management</strong></li><li>Proven ability to lead, mentor, and influence cross-functional teams.</li><li>Strong relationship-building and stakeholder engagement skills.</li><li>Ability to manage senior stakeholders and executive-level communications.</li><li>Experience facilitating workshops, governance meetings, and strategic planning sessions.</li><li>Strong negotiation, decision-making, and conflict-resolution capabilities.</li><li><strong>Communication &amp; Language</strong></li><li>Excellent verbal and written communication skills in English ( C2 Level ).</li><li>Strong presentation and executive reporting skills.</li><li>Ability to communicate complex concepts clearly to both technical and non-technical audiences.</li><li>Strong facilitation and business storytelling skills.</li><li><strong>Preferred Qualifications</strong></li><li>Certifications in IT Service Management (ITIL), Experience Management, User Experience, Project Management, or Change Management.</li><li>Experience working within large-scale digital transformation programs.</li><li>Knowledge of automation, AI-driven workplace solutions, and employee experience platforms.</li><li>Exposure to customer/employee satisfaction measurement frameworks and Voice of Employee (VoE) programs.</li><li>Experience establishing governance frameworks, service standards, and experience maturity models.</li></ul><p></p></section>

<p><strong>1. Position Overview</strong></p><p>The Planning Manager is responsible for end-to-end planning and inventory management across all business units. The role oversees demand planning, production planning, replenishment, and inventory control for both trading items and raw materials used in manufacturing. The Planning Manager drives the Sales &amp; Operations Planning (S&amp;OP) process, ensures optimal stock levels, and leads a cross-functional planning team to achieve supply continuity, cost efficiency, and service level targets.</p><p>&nbsp;</p><p><strong>2.&nbsp; Key Responsibilities</strong></p><p><strong>&nbsp;</strong></p><p><strong>A.&nbsp; Demand Planning &amp; Forecasting</strong></p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Develop and maintain rolling demand forecasts (monthly / quarterly / annual) across all product categories — medical devices, consumables, and raw materials.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Collaborate with Sales, Marketing, and Business Unit Managers to gather market intelligence and incorporate into statistical forecast models.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Monitor forecast accuracy (MAPE / Bias) and implement corrective actions to continuously improve forecasting precision.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Analyze historical sales data, seasonality, product lifecycle stages, and market trends to refine demand signals.</p><p>&nbsp;</p><p><strong>B.&nbsp; Sales &amp; Operations Planning (S&amp;OP)</strong></p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Facilitate and chair the monthly S&amp;OP cycle: Pre-S&amp;OP demand review, supply review, financial reconciliation, and Executive S&amp;OP sign-off.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Prepare S&amp;OP meeting packs including demand vs. supply gap analysis, inventory projections, and risk/opportunity registers.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure alignment between commercial commitments and supply capacity across all 7 business units.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Track and communicate consensus plan to procurement, warehouse, and finance teams.</p><p>&nbsp;</p><p><strong>C.&nbsp; Inventory Management &amp; Optimization</strong></p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Define and maintain optimum inventory levels — safety stock, reorder points, and min/max parameters — using ABC/XYZ segmentation across ~4,000 active SKUs.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Monitor inventory health metrics: Days of Supply on Hand (DSOH), stock coverage, excess &amp; obsolete (E&amp;O) inventory, and slow-moving items.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Execute periodic physical inventory counts and cycle counts; reconcile system vs. physical balances in ERP system.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Drive inventory reduction initiatives without compromising service levels; maintain target fill rate across all product categories.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Manage shelf-life and expiry risk for medical consumables and pharmaceutical-grade raw materials.</p><p><strong>&nbsp;</strong></p><p><strong>D.&nbsp; Production Planning (MTO / MTS)</strong></p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Develop and release Master Production Schedules (MPS) for Make-to-Stock (MTS) and Make-to-Order (MTO) products aligned with capacity constraints.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Coordinate with Manufacturing and Quality teams to incorporate production lead times, batch sizes, and changeover requirements into plans.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Monitor production adherence to plan (Schedule Attainment %) and escalate deviations in a timely manner.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Plan raw material requirements using MRP outputs and ensure materials are available ahead of production schedules.</p><p>&nbsp;</p><p><strong>E.&nbsp; Purchase Requisitions (PRs)</strong></p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Issue and manage Purchase Requisitions (PRs) for all trading items, raw materials, and imported goods across 40+ foreign agents/suppliers.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Review and approve replenishment orders generated from MRP/DRP runs in ERP system</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Coordinate with the Procurement team on supplier lead times, MOQs, LC requirements, and import documentation to align purchase plans.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Manage order prioritization during supply shortages or disruptions, ensuring critical items are sourced on time.</p><p>&nbsp;</p><p><strong>F.&nbsp; Team Leadership &amp; Development</strong></p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Directly manage and develop the planning team (demand planners, inventory analysts, production planners, and data analysts).</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Set clear KPIs, conduct regular performance reviews, and build individual development plans for team members.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Foster a culture of continuous improvement, data-driven decision making, and cross-functional collaboration.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Conduct training on planning tools, ERP system usage, and best-practice supply chain methodologies.</p><p>&nbsp;</p><p><strong>G.&nbsp; Reporting &amp; Analytics</strong></p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Prepare and present monthly planning dashboards covering: DSOH, forecast accuracy, stock coverage, fill rate, E&amp;O value, and PR/PO cycle time.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Provide the Supply Chain Director with regular insights on supply risks, inventory exposure, and improvement opportunities.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Develop and maintain ERP reports and Power BI / Excel dashboards for planning performance tracking.</p><p>&nbsp;</p><p>&nbsp;</p><p>&nbsp;</p><p>&nbsp;</p><p>&nbsp;</p><p>&nbsp;</p><p>&nbsp;</p><p>&nbsp;</p><p>&nbsp;</p><p>&nbsp;</p><p>&nbsp;</p><p>&nbsp;</p><p><strong>3.&nbsp; Required Qualifications</strong></p><p><strong>Education</strong></p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Bachelor’s degree in supply chain management, Industrial Engineering, Business Administration, Pharmacy, or a related field.</p><p><strong>Professional Experience</strong></p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Minimum 8–10 years of progressive experience in supply chain planning, with at least 3 years in a managerial role.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proven experience in the medical devices, pharmaceutical, or FMCG industry — preferably within Egypt or the MENA region.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Demonstrated track record of managing planning for both trading (import) and manufacturing (MTO/MTS) environments.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Hands-on experience managing large SKU portfolios (&gt;1,000 SKUs) with multiple product categories and diverse supplier bases.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Prior exposure to S&amp;OP facilitation and cross-functional stakeholder management at a senior level.</p><p><strong>Professional Certifications (Preferred)</strong></p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; CPIM (Certified in Planning and Inventory Management) - Preferred</p><p>&nbsp;</p><p><strong>4.&nbsp; Required Skills &amp; Competencies</strong></p><p><strong>Technical Skills</strong></p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Deep expertise in demand planning, MRP/DRP, MPS, safety stock modelling, and inventory optimization techniques.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proficiency with ERP systems — MS Dynamics 365 (preferred), or equivalent; ability to configure and leverage planning modules.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong command of ABC/XYZ inventory segmentation, EOQ/ROP models, and service-level target setting.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Advanced Excel skills (pivot tables, solver, scenario modelling); experience with Power BI or similar BI tools is a plus.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Familiarity with import/export operations, LC mechanics, and coordination with foreign agents and freight forwarders.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Understanding of medical device regulatory requirements (MOHP, GAFI registrations) as they affect planning lead times.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Knowledge of manufacturing planning concepts: capacity planning, OEE, batch manufacturing, and BOM management.</p><p><strong>&nbsp;</strong></p><p><strong>Leadership &amp; Soft Skills</strong></p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong leadership presence with the ability to motivate, coach, and develop a diverse planning team.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Excellent analytical and critical thinking skills — comfortable translating data into actionable business decisions.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Effective communicator at all organizational levels; capable of presenting complex supply plans to senior management.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; High attention to detail with the ability to manage multiple priorities under time pressure.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Collaborative cross-functional mindset; skilled at influencing without direct authority (sales, finance, operations).</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Continuous improvement orientation — proactively identifies process gaps and drives structured solutions.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Fluent in Arabic and English (written and spoken).</p>

<p><h4>Job summary</h4> <p>As the original house of luxury, St. Regis continues to redefine modern luxury through service. At the core is the Butler program, an icon to our heritage and the heart and soul of new luxury. It is high-touch, personalized, creative and original. It is brought to life by all talent but serving as the primary face to the program is our Butler team, who are the ultimate luxury ambassadors.</p> <p>The Executive Butler is a department head with responsibility for the successful functioning and delivery of our critical and differentiating butler services to guests. You set the tone for and are primarily accountable to providing a seamless face to the guest pre-arrival, during the guest stay and at departure. Butler services are accomplished by directly managing the Butler team – comprised of Butlers and Butler Valets – and strong coordination with other departments. The Executive Butler leads by working to continually improve guest and associate satisfaction, and maximize the financial performance of the department.</p> <p>While the St. Regis brand is steeped in history with roots that can be traced back to the early 1900s, every team member is part of a trailblazing future to redefine modern luxury through service. The Executive Butler’s success is rooted in a deep passion for service, uncompromising standards, leadership excellence, the ability to anticipate needs, impeccable interpersonal skills and technology skills to successfully lead the Butler program.</p> <h4>Candidate profile</h4> <h4>Education and experience</h4> <ul> <li>High school diploma or GED; 2 years of experience in butler services, guest relations, or related professional area; completion of a formal butler training program.</li> <li>OR</li> <li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; completion of a formal butler training program; no work experience required.</li> </ul> <h4>Core work activities</h4> <h4>Managing butler services</h4> <ul> <li>Manages day-to-day butler services operations verifying that quality and standards exceed the expectations of guests on a daily basis. This includes all pre-arrival activities, Butler Service Desk operations, and Butler staff in order to provide a seamless butler program for guests.</li> <li>Manages VIP guests. Recognizes repeat and important guests and builds rapport in order to develop personal guest contact, obtains preferences and proactively anticipates guest needs and requirement.</li> <li>Manages VIP guests’ schedules as appropriate to support potential needs.</li> <li>Manages the guest experience so that a high level of privacy is afforded and confidentiality is kept on behalf of VIP guests when possible.</li> <li>Supervises Butler Service Desk and verifies resources provide seamless services during the on-site guest journey.</li> <li>Conducts daily stand-ups and communicates clear and consistent messages through stand-ups regarding the Butler team updates and goals to produce desired results.</li> <li>Obtains list of check-ins and VIP guests both to prepare work assignments for the Butler team.</li> <li>Keeps the Butler team focused on the critical components of operations to drive guest satisfaction and the desired financial results.</li> <li>Encourages and builds mutual trust, respect, and cooperation among departments such as Front Office and Housekeeping whose touch points intersect with butler services and Butler team members.</li> <li>Serves as a role model to demonstrate appropriate behaviors and sets the bar for execution of butler services through training and mentorship.</li> <li>Continuously strives with the team to provide the bespoke and uncompromising services.</li> <li>Supports and trains other departments who deliver on signature services (e.g., housekeeping, room inspections, delivery).</li> </ul> <h4>Supporting management of front desk team</h4> <ul> <li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li> <li>Encourages and builds mutual trust, respect, and cooperation among team members.</li> <li>Serving as a role model to demonstrate appropriate behaviors.</li> <li>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li> <li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li> <li>Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.</li> </ul> <h4>Guest relations</h4> <ul> <li>Sets the standard and tone for how Butler team members drive guest relations.</li> <li>Coaches team members to recognize and build rapport with guests.</li> <li>Establishes processes to obtain guest preferences and proactively anticipate guest needs and requirements.</li> <li>Verifies Butler teams manage guests’ schedules to anticipate potential needs.</li> <li>Verifies Butler teams maintain a high level of privacy, discretion and confidentiality on behalf of guests when possible.</li> <li>Verifies Butler teams address guests' service needs in a professional, positive, and timely manner, consistent with company policy.</li> <li>Fosters positive guest relations by coaching team members to actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.</li> <li>Assists other employees to verify proper coverage and prompt guest service.</li> </ul> <h4>Managing departmental costs</h4> <ul> <li>Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.</li> <li>Manages department controllable expenses and cost per occupied room to achieve or exceed budgeted goals.</li> <li>Supervises and approves the budgeting and ordering of product and supplies in support of butler services.</li> <li>Manages departmental budget in such a way that the overall property financial goals are met, and supporting staff are educated on relevant details as appropriate.</li> </ul> <h4>Conducting human resources activities</h4> <ul> <li>Interviews, hires and develops Butler team members with the appropriate skills to meet the business needs of the operation.</li> <li>Communicates performance expectations in accordance with job descriptions for each position and monitors progress.</li> <li>Reviews staffing levels and modifies as appropriate so that butler services are delivered at the expected level, balanced with meeting financial and operational objectives. In reviewing staffing levels, creates monthly/weekly schedules, meeting departmental and individuals’ needs. Includes control of attendance by using software used by Human Resources Department.</li> <li>Establishes and maintains open, collaborative relationships with employees and verifies employees do the same within the team.</li> <li>Verifies recognition of employees is taking place across areas of responsibility.</li> </ul> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service.</p> <p>We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>