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<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Role Purpose: (Why This Role Exists) As an appointment setter at FlapKap, you are the engine of our top-of-funnel growth.<br> Your mission is to identify, engage, and qualify the right merchant prospects — converting cold outreach into qualified, meeting-ready opportunities for our Business Development Representatives (BDRs) to close.<br> You are not just filling a calendar; you are building the pipeline that funds FlapKap’s next growth chapter.<br> Success Definition (What Great Looks Like) In the first 1–3 months, success means: Completed onboarding: mastered FlapKap’s product suite, ideal customer profile (ICP), and core messaging across all target verticals.<br> Running a consistent outbound cadence of 90+ daily activities (calls, emails, LinkedIn) with a structured, data-driven approach.<br> Booked your first 50+ qualified meetings for BDRs with accurate and insightful handoff notes.<br> In The First 12 Months, Success Means Consistently hitting or exceeding monthly quotas for qualified meetings booked and pipeline generated.<br> Demonstrated measurable improvement in call-to-meeting and meeting-to-opportunity conversion ratios.<br> Recognized as a key pipeline contributor — a trusted partner to the BDR team with a reputation for quality over quantity.<br> Core Responsibilities: (List 6–10 outcome-focused responsibilities): Outbound Prospecting & Lead Generation: Build and maintain a targeted prospect list across FlapKap’s key verticals: F&B, Clinics, Retail, and B2B.<br> Research target accounts to identify key decision-makers (owners, GMs, Finance Directors) and understand their business context.<br> Execute high-volume outbound outreach via cold calling, personalised email sequences, and LinkedIn social selling.<br> Discovery & Qualification: Conduct structured discovery calls using BANT and SPIN frameworks to assess prospect fit, urgency, and buying intent.<br> Qualify leads against FlapKap’s ICP criteria including revenue threshold, operational history, and sector eligibility.<br> Meeting Booking & BDR Handoff Schedule high-quality qualified meetings for BDRs, ensuring smooth handoff with detailed context on the prospect’s profile and pain points.<br> Maintain a strong show rate by confirming and reminding prospects ahead of scheduled meetings.<br> CRM & Reporting: Log all activities, conversations, and pipeline updates accurately in the CRM (HubSpot).<br> Provide weekly activity reports and conversion metrics to the Head of Sales.<br> Market Intelligence & Continuous Learning: Stay current on industry trends, competitor offerings, and FlapKap product updates to sharpen messaging.<br> Share prospect feedback and market signals with the product and credit teams to improve targeting.<br> ● Competitive Salaries ● Paid time off ● Healthcare coverage ● A highly collaborative team environment that will support your professional and personal growth ● A culture that promotes Work-Life balance and Wellbeing ● A culture of learning and innovation +1 years of experience in an SDR, BDR, or outbound sales role — fintech, SaaS, or B2B services strongly preferred.<br> Proven track record of meeting or exceeding outbound activity and meeting-booking quotas.<br> Hands-on experience with high-volume cold calling and multi-channel outbound sequences (email + phone + LinkedIn).<br> Solid working knowledge of sales qualification frameworks such as BANT and SPIN.<br> Experience using a CRM platform (HubSpot, Salesforce, or similar) to manage pipeline and report on activity.<br></span> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Role Purpose: (Why This Role Exists) As an Cold Caller at FlapKap, you are the engine of our top-of-funnel growth.<br> Your mission is to identify, engage, and qualify the right merchant prospects — converting cold outreach into qualified, meeting-ready opportunities for our Business Development Representatives (BDRs) to close.<br> You are not just filling a calendar; you are building the pipeline that funds FlapKap’s next growth chapter.<br> Success Definition (What Great Looks Like) In the first 1–3 months, success means: Completed onboarding: mastered FlapKap’s product suite, ideal customer profile (ICP), and core messaging across all target verticals.<br> Running a consistent outbound cadence of 90+ daily activities (calls, emails, LinkedIn) with a structured, data-driven approach.<br> Booked your first 50+ qualified meetings for BDRs with accurate and insightful handoff notes.<br> In The First 12 Months, Success Means Consistently hitting or exceeding monthly quotas for qualified meetings booked and pipeline generated.<br> Demonstrated measurable improvement in call-to-meeting and meeting-to-opportunity conversion ratios.<br> Recognized as a key pipeline contributor — a trusted partner to the BDR team with a reputation for quality over quantity.<br> Core Responsibilities: (List 6–10 outcome-focused responsibilities): Outbound Prospecting & Lead Generation: Build and maintain a targeted prospect list across FlapKap’s key verticals: F&B, Clinics, Retail, and B2B.<br> Research target accounts to identify key decision-makers (owners, GMs, Finance Directors) and understand their business context.<br> Execute high-volume outbound outreach via cold calling, personalised email sequences, and LinkedIn social selling.<br> Discovery & Qualification: Conduct structured discovery calls using BANT and SPIN frameworks to assess prospect fit, urgency, and buying intent.<br> Qualify leads against FlapKap’s ICP criteria including revenue threshold, operational history, and sector eligibility.<br> Meeting Booking & BDR Handoff Schedule high-quality qualified meetings for BDRs, ensuring smooth handoff with detailed context on the prospect’s profile and pain points.<br> Maintain a strong show rate by confirming and reminding prospects ahead of scheduled meetings.<br> CRM & Reporting: Log all activities, conversations, and pipeline updates accurately in the CRM (HubSpot).<br> Provide weekly activity reports and conversion metrics to the Head of Sales.<br> Market Intelligence & Continuous Learning: Stay current on industry trends, competitor offerings, and FlapKap product updates to sharpen messaging.<br> Share prospect feedback and market signals with the product and credit teams to improve targeting.<br> ● Competitive Salaries ● Paid time off ● Healthcare coverage ● A highly collaborative team environment that will support your professional and personal growth ● A culture that promotes Work-Life balance and Wellbeing ● A culture of learning and innovation +1 years of experience in an SDR, BDR, or outbound sales role — fintech, SaaS, or B2B services strongly preferred.<br> Proven track record of meeting or exceeding outbound activity and meeting-booking quotas.<br> Hands-on experience with high-volume cold calling and multi-channel outbound sequences (email + phone + LinkedIn).<br> Solid working knowledge of sales qualification frameworks such as BANT and SPIN.<br> Experience using a CRM platform (HubSpot, Salesforce, or similar) to manage pipeline and report on activity.<br></span> </div>
<p>Join Us</p><p>At Vodafone, we re not just shaping the future of connectivity for our customers we re shaping the future for everyone who joins our team. When you work with us, you re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p><p>What you ll do</p><p>Lead the Business Analysis function for FinTech products and services, managing a team of business analysts and acting as the key link between business and technology teams. Drive business requirements analysis, roadmap planning, and solution definition to ensure successful delivery of strategic initiatives aligned with company objectives. Collaborate closely with architecture, technical, finance, and external partners to define business needs, develop requirements and user stories, support Agile delivery, and ensure end-to-end realization of business benefits across product development initiatives.</p><p>Who you are</p><p>Role: Managing a team of business analysts for fintech products and services. Provide consultation service for Business Units with the support of the Architecture and Technical Domain teams. Actively participate in the IT business roadmap planning activities, by supporting the business departments in creating a feasible roadmap that is in alignment with the company s strategy and main goals. Ensures E2E responsibility for the business goals to be met by the project s deliverables. Understands the requirement and provides technical background information on the existing capabilities. Collect business goals and agree on the deliverable benefits of the requirements to provide best concept and solution for a requirement. Actively cooperates with contacts both within Technology (local, regional, global) internal and external SPOCs. Interacts with Solution Architects and Technical domains / testing team during the project lifecycle to achieve best solution for the company. Supports the Agile methodology by identifying developments suitable for squad operation. Creates Request For Proposal /EPIC/User Story material. Coordinate and collaborate with internal and external stakeholders to elicit functional requirements, flowcharts, modelling those requirements in an organized manner Provide coaching and institutional knowledge to all stakeholders to ensure that all relevant information is understood and explainable. Work closely with finance /Insights team to reach to best reporting model. Maintain all product development plan [Technical and business ] with internal and external vendors.</p><p>Not a perfect fit?</p><p>Worried that you don t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you re excited about this role but your experience doesn t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.</p><p>What's in it for you</p><p>Core competencies, knowledge, and experience:</p><ul><li>6+ years in business analysis or equivalent</li><li>Excellent knowledge of the agile methodology</li><li>Excellent knowledge of the banking sector (Wallets, Payments & Banking products)</li><li>Proven experience in eliciting requirements</li><li>Experience in analysing data to draw business-relevant conclusions and in data visualization techniques and tools</li><li>Strong written and verbal communication skills including technical writing skills in English</li><li>Strong project management skills and multitasking.</li><li>Certified Scrum Product Owner (CSPO), PSPO, Certified SAFe Product Owner (PO)) is plus</li><li>Ability to write concise and clear</li><li>Ability to lead and actively participate in team and client meetings</li></ul><p>Must have technical/professional qualifications:</p><ul><li>Engineering graduate</li><li>Ability to learn new technologies quickly and efficiently</li><li>Excellent communication skills, both written and verbal,</li><li>Excellent time management with a strong sense of urgency.</li><li>Strong relationship building skills.</li><li>Innovative and decision-making skills</li><li>Conflict management.</li></ul><p>Who we are</p><p>We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same. Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance. Together we can.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>6+ years in business analysis or equivalent</li><li>Excellent knowledge of the agile methodology</li><li>Excellent knowledge of the banking sector (Wallets, Payments & Banking products)</li><li>Proven experience in eliciting requirements</li><li>Experience in analysing data to draw business-relevant conclusions and in data visualization techniques and tools</li><li>Strong written and verbal communication skills including technical writing skills in English</li><li>Strong project management skills and multitasking.</li><li>Certified Scrum Product Owner (CSPO), PSPO, Certified SAFe Product Owner (PO)) is plus</li><li>Ability to write concise and clear</li><li>Ability to lead and actively participate in team and client meetings</li><li>Engineering graduate</li><li>Ability to learn new technologies quickly and efficiently</li><li>Excellent communication skills, both written and verbal,</li><li>Excellent time management with a strong sense of urgency.</li><li>Strong relationship building skills.</li><li>Innovative and decision-making skills</li><li>Conflict management.</li></ul>
<p><h4>Who we are</h4>
<p><strong>VOIS (Vodafone Intelligent Solutions)</strong> is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through talent, technology & transformation.</p>
<p>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and third-party capability.</p>
<p>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.</p>
<h4>About this role</h4>
<p>We are seeking a Senior UI/UX Designer to drive end-to-end product design for impactful digital solutions across web and mobile platforms. This role focuses on creating intuitive, user-centred experiences that solve real user problems while meeting business objectives. The individual will work closely with product managers, developers, and fellow designers, owning the design journey from concept through to launch in an agile delivery environment.</p>
<h4>What you’ll do</h4>
<ul>
<li>Lead the end-to-end design process from discovery through to delivery for assigned initiatives.</li>
<li>Own and evolve user flows, wireframes, prototypes, and high-fidelity interface designs.</li>
<li>Define, maintain, and contribute to design systems, component libraries, and style guides.</li>
<li>Advocate for usability, accessibility, and inclusive design standards across all products.</li>
<li>Collaborate with cross-functional teams to ensure design feasibility, quality, and consistency.</li>
<li>Conduct and support user research and usability testing to validate design decisions.</li>
<li>Make evidence-based design decisions informed by research, data, and industry best practices.</li>
</ul>
<h4>Who you are</h4>
<ul>
<li>An experienced UI/UX or product designer with a strong track record of delivering end-to-end digital product designs in agile environments.</li>
<li>Highly proficient in Figma, including advanced use of components, auto-layout, variables, tokens, and collaborative workflows.</li>
<li>Confident in designing responsive experiences across multiple devices and platforms.</li>
<li>Knowledgeable in UX principles, accessibility standards, and modern design best practices.</li>
<li>Skilled at translating complex requirements into simple, intuitive user experiences.</li>
<li>A clear communicator who can present and explain design decisions to diverse stakeholders.</li>
<li>Holds a bachelor’s degree in product design, computer engineering, computer science, or a related field, or has equivalent practical experience.</li>
<li>Brings a portfolio that demonstrates impactful, user-centred design outcomes.</li>
<li>Excellent English level.</li>
</ul>
<p><strong>Nice to have:</strong></p>
<ul>
<li>Experience designing AI-driven products or integrating AI into design workflows.</li>
<li>Hands-on experience with scalable design systems and design tokens.</li>
<li>Experience conducting moderated and unmoderated usability testing.</li>
<li>Motion design or micro-interaction prototyping capability.</li>
<li>Working knowledge of HTML and CSS to support effective design handovers.</li>
</ul>
<h4>Not a perfect fit?</h4>
<p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p>
<h4>What's in it for you</h4>
<p>You will have the opportunity to work on meaningful digital products with real user impact, collaborate with multidisciplinary teams, and influence design standards at scale. The role offers exposure to complex design challenges, ownership of key design outcomes, and the chance to shape user experiences across web and mobile platforms within a global organisation.</p>
<h4>What skills you will learn</h4>
<ul>
<li>Advanced design system thinking and scalable component architecture.</li>
<li>Deeper expertise in accessibility and inclusive design practices.</li>
<li>Stronger research-led and data-informed design decision-making.</li>
<li>Enhanced collaboration skills within agile, cross-functional delivery teams.</li>
<li>Broader exposure to emerging practices such as AI-supported design workflows.</li>
</ul>
<h4>VOIS equal opportunity employer commitment</h4>
<p>Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.</p>
<h4>Join us</h4>
<p>At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.</p>
<p>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.</p>
<p>With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p>
<h4>Alert</h4>
<p>Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.</p></p><p></p>
<p><h4>About the job</h4>
<p>We are looking for a proactive and experienced team lead / senior protection engineer (secondary design) to join our high-performing team. In this leadership role, you will be responsible for leading the design, review, and implementation of substation protection and control systems for transmission and distribution projects across various voltage levels.</p>
<p>You will lead project activities, coordinate with multidisciplinary teams, provide technical guidance to engineers, and ensure the successful delivery of high-quality engineering solutions while maintaining compliance with international standards, utility requirements, and project specifications.</p>
<h4>Key responsibilities / deliverables</h4>
<ul>
<li>Lead the design and engineering of LV / MV / HV / EHV substation secondary systems from conceptual and detailed design through to IFC (issued for construction) stage.</li>
<li>Develop, review, and approve detailed engineering deliverables including protection philosophies, protection schemes, relay settings philosophies, single-line diagrams, AC / DC schematics, wiring diagrams, cable schedules, interconnection diagrams, panel layouts, marshalling kiosk drawings, and bill of materials (BOM).</li>
<li>Perform and validate engineering calculations related to protection and control systems, including CT / VT sizing, relay coordination studies, fault calculations, cable sizing, battery sizing, DC load calculations, and auxiliary power system calculations.</li>
<li>Lead the development and review of protection schemes for transmission lines, power transformers, busbars, reactors, capacitor banks, generators, motors, and distribution feeders.</li>
<li>Ensure compliance with applicable international standards such as IEC, IEEE, SEC, and client specifications.</li>
<li>Coordinate multidisciplinary interfaces with primary design, civil, structural, telecommunications, SCADA, automation, and construction engineering teams.</li>
<li>Review and approve vendor documentation, relay configuration files, control and protection panel drawings, technical submittals, and equipment specifications.</li>
<li>Lead technical discussions with clients, consultants, vendors, utilities, and project stakeholders throughout project execution.</li>
<li>Support the integration of protection and control systems with SCADA, RTU, SAS, IEC 61850 communication networks, and digital substation solutions.</li>
<li>Mentor, coach, and support junior engineers while promoting engineering best practices, quality standards, and continuous improvement.</li>
<li>Stay current with emerging technologies, digital substations, IEC 61850 applications, numerical relays, and international standards related to protection and control engineering.</li>
</ul>
<h4>Qualifications and experience</h4>
<ul>
<li>Bachelor's degree in electrical engineering, preferably with a specialization in power systems or protection & control engineering.</li>
<li>Minimum of 7 years of progressive experience in transmission & distribution (T&D) projects, with a strong background in protection and control system design and demonstrated leadership experience.</li>
<li>Proven expertise in protection and control design for AIS and GIS substations across LV / MV / HV / EHV voltage levels.</li>
<li>Strong knowledge of protection schemes for transmission lines, transformers, busbars, feeders, capacitor banks, reactors, and generators.</li>
<li>Solid knowledge of applicable standards (IEC, IEEE, BS) and familiarity with regional regulations (e.g., Saudi standards).</li>
<li>Proficiency in engineering software and tools such as AutoCAD, ETAP, DIgSILENT or equivalent. Experience with relay setting and configuration software is highly desirable.</li>
<li>Strong analytical and problem-solving capabilities with the ability to manage and resolve complex technical challenges independently.</li>
<li>Excellent communication and interpersonal skills, with experience leading engineering teams and interfacing with clients, contractors, vendors, and internal stakeholders.</li>
<li>Results-oriented mindset and a commitment to delivering excellence in engineering and project execution.</li>
</ul>
<h4>Language proficiency requirements</h4>
<p>Proficiency in English (spoken and written) is required.</p>
<h4>Knowledge and functional competencies</h4>
<ul>
<li>Strong knowledge of protection and control engineering principles, relay coordination studies, fault analysis, and substation automation systems.</li>
<li>Strong understanding of IEC 61850 architecture, communication protocols, digital substations, and cybersecurity considerations for protection systems.</li>
<li>Familiarity with international utility standards, project execution methodologies, and engineering quality management systems.</li>
<li>Excellent analytical, problem-solving, and decision-making skills.</li>
<li>Ability to work under pressure, manage multiple projects, prioritize competing tasks, and meet project deadlines.</li>
<li>Strong communication, leadership, and teamwork skills to effectively collaborate with multidisciplinary teams and stakeholders.</li>
</ul>
<h4>Why join DAR Engineering?</h4>
<ul>
<li><strong>Competitive rewards & benefits</strong><br>Enjoy an attractive compensation package, comprehensive benefits, and recognition that reflects your expertise and contributions.</li>
<li><strong>Continuous learning & career growth</strong><br>We invest in your future through professional development programs, hands-on project exposure, mentorship opportunities, and clear career progression pathways.</li>
<li><strong>Collaborative & diverse workplace</strong><br>Work alongside highly skilled professionals from diverse backgrounds, cultures, and disciplines, united by a shared commitment to excellence and innovation.</li>
<li><strong>Positive culture & inspiring environment</strong><br>Be part of a dynamic workplace where teamwork, respect, and positive energy drive success, and where every employee contributes to shaping our future.</li>
</ul>
<h4>About DAR Engineering</h4>
<p>DAR Engineering is a premier multidisciplinary consultancy delivering world-class solutions in architecture, engineering, design, project management, construction management, and planning services. With a strong presence across diverse sectors, we partner with governments, international organizations, and leading private-sector clients to transform ambitious visions into successful realities.</p>
<p>Driven by innovation, technical excellence, and a commitment to sustainable development, our teams combine global expertise with local insight to create impactful projects that shape communities and improve lives.</p>
<h4>Equal opportunity commitment</h4>
<p>DAR Engineering is proud to be an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace where all employees are respected, valued, and empowered to succeed. Employment decisions are based on qualifications, merits, and business needs.</p>
<p>We appreciate your interest in joining DAR Engineering. While only shortlisted candidates will be contacted, we encourage you to stay connected and explore future opportunities with us as we continue building a better future together.</p></p><p></p>
<p><h4>Who we are</h4>
<p><strong>VOIS (Vodafone Intelligent Solutions)</strong> is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through talent, technology & transformation.</p>
<p>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and third party capability.</p>
<p>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.</p>
<h4>About this role</h4>
<p>We are seeking a business consulting transformation lead to deliver complex consulting engagements end-to-end, from problem definition through to target design and value realisation. The role focuses on operating as a trusted advisor to senior stakeholders, shaping transformation agendas, ensuring delivery risks are addressed, and embedding sustainable outcomes across cross-functional environments.</p>
<h4>What you will do</h4>
<ul>
<li>Lead end-to-end diagnostics and opportunity shaping for complex problem statements, quantifying value and prioritising initiatives</li>
<li>Design target operating models and end-to-end process frameworks, including governance, controls, roles, and performance measures</li>
<li>Develop business cases and transformation roadmaps covering investment rationale, delivery approach, and risk mitigation</li>
<li>Facilitate senior stakeholder forums, aligning priorities and driving agreement on strategic trade-offs</li>
<li>Define and lead benefits realisation frameworks, ensuring value tracking and sustainability of outcomes</li>
<li>Lead change impact assessments and adoption strategies, including communication, readiness, and capability development</li>
<li>Collaborate with programme and project teams to ensure solutions translate into measurable delivery outcomes</li>
<li>Coach consultants and analysts on structured problem solving, consulting methodologies, and high-quality outputs</li>
</ul>
<h4>Who you are</h4>
<ul>
<li>Experienced professional with 6+ years in consulting, transformation, operational excellence, or business change roles</li>
<li>Demonstrated expertise in operating model design, process redesign, and business case ownership</li>
<li>Strong experience in executive stakeholder management and delivering measurable business and customer outcomes</li>
<li>Skilled in consulting engagement leadership, from diagnostics to roadmap execution and value delivery</li>
<li>Knowledge of governance models, decision frameworks, and performance measurement</li>
<li>Experienced in transformation leadership, including change impact and adoption strategies</li>
<li>Proficient in process optimisation methodologies such as Lean and quality management practices</li>
<li>Strong analytical capability, using data to generate insights, KPIs, and decision support</li>
<li>Awareness of digital, automation, and AI-driven opportunities within transformation initiatives</li>
<li>Excellent communication, facilitation, and influencing skills</li>
<li>Ability to operate effectively under ambiguity and across complex stakeholder landscapes</li>
<li>Proficient in Excel and PowerPoint, with exposure to Power BI or similar tools</li>
<li>Desirable: Lean Six Sigma certification, Prosci® Change Management, process mining or automation tools, Certified Management Consultant (CMC®)</li>
</ul>
<h4>Not a perfect fit?</h4>
<p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p>
<h4>What's in it for you</h4>
<ul>
<li>Opportunity to lead high-impact, enterprise-wide transformation engagements</li>
<li>Exposure to senior stakeholders and strategic decision-making forums</li>
<li>Career progression towards broader consulting leadership and portfolio ownership</li>
<li>Ability to shape consulting practices, toolkits, and organisational standards</li>
<li>Involvement in complex, cross-functional projects delivering measurable business value</li>
</ul>
<h4>What skills you will learn</h4>
<ul>
<li>Advanced consulting engagement leadership and structured problem-solving techniques</li>
<li>Target operating model design and governance frameworks at enterprise scale</li>
<li>Value realisation tracking and benefits management methodologies</li>
<li>Strategic stakeholder engagement and executive communication</li>
<li>Application of digital, automation, and AI insights in transformation shaping</li>
</ul>
<h4>VOIS equal opportunity employer commitment</h4>
<p>Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.</p>
<h4>Join us</h4>
<p>At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.</p>
<p>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.</p>
<p>With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p></p><p></p>
<p><h4>About Deloitte</h4>
<p>Deloitte, established globally in 1845, is the world’s largest and leading professional services firm, providing audit & assurance, tax & legal, consulting, and related services to public and private clients spanning multiple industries. Present in more than 150 countries, Deloitte is distinct in its ability to help clients solve their most complex problems, from strategy to implementation.</p>
<p>Deloitte Innovation Hub (DIH) is a strategic initiative established to support our ambition to become the leading business transformation partner of choice for our clients and to expand and scale our delivery footprint across EMEA. With access to a scaled, diverse, highly skilled, motivated, and engaged workforce, DIH is delivering complex technical solutions for clients’ most complex business problems, across portfolios that include ‘Strategy & Transactions’, ‘Customer’, ‘Engineering, AI & Data’, ‘Enterprise, Technology & Performance’, and ‘Cyber’. DIH is aiming to become the destination for top talents in Egypt for a long, exciting career.</p>
<p>We invest in outstanding people of diverse talents and backgrounds and empower them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we. Our organization has grown in scale and diversity, providing services across the region, with our shared culture remaining the same. We aim to help clients realize their ambitions, make a positive difference in society, and maximize the success of our people. This drive fuels the commitment and humanity that run deep through our every action.</p>
<h4>Key Responsibilities</h4>
<ul>
<li><strong>Experience:</strong> 7 - 10 years of experience in the same field.</li>
<li><strong>End-to-End Development:</strong> Undertake end-to-end microservice development, from requirement analysis and design to implementation and deployment.</li>
<li><strong>Technology Stack Mastery:</strong> Proficiency in back-end frameworks / languages (Python).</li>
<li><strong>Architecture Design:</strong> Design scalable and maintainable application architectures, ensuring efficient implementation of architectural patterns.</li>
<li><strong>API Development:</strong> Develop robust and efficient APIs to enable seamless communication between different parts of the application and potentially with third-party services.</li>
<li><strong>Version Control and Collaboration:</strong> Utilize version control systems like Git for collaborative development, ensuring code quality and smooth integration of features from multiple team members.</li>
<li><strong>Agile Development Methods:</strong> Follow test-driven development as a professional discipline to create software. Comfortable doing pair programming.</li>
<li><strong>Testing:</strong> Working knowledge of modern testing tools.</li>
<li><strong>DevOps:</strong> Practical experience in continuous integration / continuous delivery.</li>
<li><strong>Security Considerations:</strong> Implement security best practices, including data encryption, user authentication, and authorization mechanisms, to safeguard the application from potential threats.</li>
<li><strong>Performance Optimization:</strong> Analyse and optimize application performance, identifying bottlenecks and implementing strategies to enhance speed and responsiveness.</li>
<li><strong>Client Interaction:</strong> Collaborate closely with clients and stakeholders to gather requirements, provide updates, and address feedback, demonstrating strong communication and interpersonal skills.</li>
</ul>
<h4>Required Skills and Professional Experience</h4>
<ul>
<li><strong>Back-End Development:</strong> Experience with at least one back-end language/framework combination, like Python and Django, to build server-side logic and APIs.</li>
<li><strong>Containers:</strong> Experience with Docker and Kubernetes.</li>
<li><strong>Version Control:</strong> Competence in using Git for version control, branching, and collaborating effectively with other team members on codebases.</li>
<li><strong>API Development:</strong> Ability to create and document APIs for communication between different parts of the application or external services.</li>
<li><strong>Basic DevOps Skills:</strong> Experience with basic deployment practices.</li>
<li><strong>Cloud Experience:</strong> Experience with Google Cloud Platform (GCP).</li>
<li><strong>Debugging and Troubleshooting:</strong> Skill in identifying and resolving bugs, errors, and performance issues across the entire application stack.</li>
<li><strong>Continuous Learning:</strong> Demonstrated commitment to staying updated with industry trends and learning new technologies through online courses, coding communities, and self-driven projects.</li>
</ul>
<h4>About the Service Line - Technology and Transformation</h4>
<p>Distinctive thinking, deep expertise, and collaborative working. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest challenges around, join us. Together, we’ll make an impact that matters.</p>
<h4>Connect to Your Industry</h4>
<p>“What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte’s clients include many of the world’s largest organisations; I wanted to be part of a team that made a difference that I could be proud of.” – Dan, Technology & Transformation</p>
<h4>Our Commitment to You</h4>
<p>Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.</p>
<p>We want you. The true you. Your own strengths, perspective, and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.</p>
<p>Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.</p>
<h4>Connect to Your Next Step</h4>
<p>A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.</p></p><p></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Join the dynamic Global Operations Excellence (GOE) team, where innovation meets impact. We're at the forefront of developing cutting-edge solutions that drive efficiency and intelligence across Siemens Digital Industries Software. As part of our team, you'll contribute to exciting projects enhancing our operational insights and automation, streamlining processes across teams. We foster a collaborative environment where creativity is encouraged, and your contributions directly shape the future of our digital landscape. Your responsibilities will include management of our active platform initiatives including our Command Center, providing full visibility of our environment and services as a single pane of glass. Also, our full-stack AI infrastructure operations platform including a chat bot and our end-to-end budget tracking system amongst other projects. You will be responsible for the health, design, implementation, and production reliability of the platforms. Key Responsibilities As a Full Stack Developer, your responsibilities will include: • Platform accountability: Take technical accountability for maintaining, evolving, and operating production platform initiatives, with readiness to absorb additional initiatives in the future. • Backend Services: Design, implement, and operate platform components using Python, with an emphasis on reliability, performance, and long-term maintainability. • AI Agent Development: maintain AI agents using Python, working with LLM APIs, agent frameworks, prompt design, tools, guardrails, and fallback flows. Design agents that support infrastructure workflows such as VM provisioning, troubleshooting, incident triage, and operational recommendations. • APIs & Integrations: Build and evolve APIs and integration services for internal and external consumers. Integrate with cloud, virtualization, monitoring, ITSM, and infrastructure systems. • Full-Stack Command Center Development: Maintain web applications using React, Next.js, FastAPI, and TypeScript. • System Design: Contribute to architecture discussions, evaluating trade-offs between simplicity, scalability, and operational complexity. • Monitoring, Logging & Alerting: Improve system operability by enhancing logging, metrics, alerting, observability, and deployment workflows. • Automation & CI/CD: Maintain, and optimize CI/CD pipelines to automate delivery, testing, and deployment processes. • Code Quality: Participate in code reviews and design discussions, maintaining high standards for code quality, testing, and documentation. • AI Risk Management: Monitor agent accuracy, failures, latency, cost, and user feedback. Manage AI risks such as hallucinations, unsafe recommendations, prompt injection, and unauthorized actions. • Production Support: Own incident triage, troubleshooting, and resolution for all Platforms. Skills Required (Non-Technical) • Proven ability to own and deliver complex features from design through production. • Strong verbal and written communication skills, with the ability to articulate complex technical concepts clearly. • Ability to work effectively in a collaborative, global, agile environment. Skills Required (Technical) Python Backend & Platform Engineering • Strong Python development experience at a senior level. • Experience building APIs using FastAPI. • Experience designing backend services for agent execution, workflows, infrastructure actions, and integrations. • Experience building background jobs, queues, schedulers, and automation workflows. • Ability to write reliable, testable, maintainable code and debug production issues. AI Agent & LLM Application Development • Experience building and maintaining AI agents using Python. • Working knowledge of LLM APIs, agent frameworks, prompt design, tools, guardrails, and fallback flows. • Experience using internal documentation, runbooks, logs, tickets, and knowledge bases for retrieval-augmented responses. React / TypeScript Full-Stack Development • Experience with React and Next.js, including server-side rendering, API routes, and modern frontend architecture patterns. • Strong focus on developer experience and maintainable, scalable frontend codebases. • Experience integrating frontend applications with Python backend APIs. Infrastructure & Cloud Operations • Experience with cloud platforms, primarily AWS. • Understanding of virtualization platforms, infrastructure APIs, and infrastructure-as-code concepts. • Experience with monitoring, logging, alerting, and operational runbooks. Cloud & DevOps • Experience with CI/CD pipelines. • Experience with containerization and orchestration using Docker and Kubernetes. • Solid understanding of distributed systems and cloud-native architectures. Education & Experience Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field. 7 years of professional experience as a Principal engineer or in a similar role. Why Join Us? We are Siemens: At Siemens Software, flexibility is how we work—hybrid by default, built on trust and autonomy. Together, 30,000 people across more than 200 countries build technology that shapes the real world. You'll grow through real projects, strong technical peers, and global mobility, backed by the scale and benefits of an industrial software leader. We're committed to equality and inclusion, and we hire based on merit, skills, and impact. Bring your curiosity and creativity and help us shape tomorrow! Compensation & Benefits The salary range for this position is USD 33, 500 to USD 67,000 and this role is eligible to earn incentive compensation. The actual compensation offered is based on the successful candidate's job-related skills, experience, and relevant education/training. Siemens offers health and wellness benefits to employees; you can access the benefits available in your country via the link: https://jobs.sw.siemens.com/benefits/ Our Commitment to Diversity & Inclusion We value equal opportunities and welcome applications from people with disabilities. At Siemens, we believe people who've had real experiences dealing with being different will excel as leaders. Let's foster a culture of creativity and innovation. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Siemens Software. Transform the Everyday #LI-Hybrid</span> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>The Microsoft 365 Endpoint & Identity Consultant is responsible for the end-to-end implementation, configuration, and deployment of the identity and endpoint security foundation across the Microsoft 365 ecosystem.<br> You will own the delivery of Microsoft Entra ID, Microsoft Intune, Microsoft Defender for Endpoint, Conditional Access, and Windows Autopilot solutions, ensuring secure, compliant, and well-governed Zero Trust environments for enterprise and public-sector clients.<br> This is a hands-on consulting and engineering role focused on delivering production-ready identity and endpoint management solutions, translating security and business requirements into secure Microsoft 365 configurations, and ensuring successful deployment, operational readiness, and knowledge transfer.<br> Responsibilities: Microsoft 365 Identity & Endpoint Implementation Solution Design & Deployment: Design, configure, and deploy Microsoft Entra ID, Microsoft Intune, Microsoft Defender for Endpoint, Conditional Access, and Windows Autopilot solutions based on client security and business requirements.<br> Identity & Access: Configure Conditional Access, Multi-Factor Authentication (MFA), passwordless authentication, Privileged Identity Management (PIM), Identity Governance, Entitlement Management, Self-Service Password Reset (SSPR), and B2B access.<br> Endpoint Management: Deploy and manage Microsoft Intune device enrollment, compliance policies, configuration profiles, mobile application management (MAM), Windows Autopilot, Windows 365, and Azure Virtual Desktop (where applicable).<br> Endpoint Protection: Deploy Microsoft Defender for Endpoint, configure attack surface reduction policies, endpoint detection and response (EDR), device risk management, and integrate security signals with Conditional Access.<br> Zero Trust & Security Implementation Zero Trust Architecture: Implement Zero Trust principles by integrating identity, device compliance, and access controls to enforce least-privilege access.<br> Identity Governance: Configure Privileged Identity Management (PIM), access reviews, entitlement management, and identity lifecycle governance.<br> Conditional Access: Implement risk-based access policies using user, device, and sign-in risk signals to strengthen enterprise security.<br> Endpoint Security: Configure device compliance, application protection, endpoint hardening, and security baselines across Windows, macOS, iOS, and Android devices.<br> Deployment Ownership & Delivery Excellence End-to-End Delivery: Own the complete deployment lifecycle from discovery workshops and security assessments through implementation, pilot deployments, production rollout, and operational handover.<br> Configuration Baselines: Develop reusable secure configuration baselines, deployment templates, PowerShell automation scripts, and operational runbooks.<br> Documentation: Produce technical design documents, secure configuration guides, implementation documentation, operational runbooks, and knowledge transfer materials.<br> Client Advisory: Act as a trusted advisor by translating client security objectives into Microsoft 365 Zero Trust solutions and recommending best practices.<br> Stakeholder Collaboration Collaborate closely with Collaboration & Content, Data Security & Compliance, Copilot & AI, and Cybersecurity / Managed SOC teams to deliver integrated Microsoft 365 security solutions.<br> Conduct discovery workshops, security assessments, design reviews, and deployment planning sessions with client stakeholders.<br> Support operational readiness by ensuring deployed solutions align with enterprise governance, compliance, and security standards.<br> Our Culture & Code of Conduct: At ZainTECH, we take pride in a culture built on collaboration, innovation, and uncompromising integrity.<br> We are looking for individuals who share these values and are committed to customer-centricity and ethical excellence.<br> All employees are expected to uphold our Code of Conduct, which serves as a guiding framework for responsible behavior across everything we do — from how we work with each other to how we engage with clients and partners globally.<br> Hands-on experience with Microsoft Entra ID, Microsoft Intune, Microsoft Defender for Endpoint, Conditional Access, Windows Autopilot, Windows 365, and Azure Virtual Desktop.<br> Strong understanding of Microsoft 365 identity architecture, endpoint management, and Zero Trust security principles.<br> Expertise implementing Conditional Access, Multi-Factor Authentication (MFA), passwordless authentication, Privileged Identity Management (PIM), Identity Governance, Entitlement Management, and Self-Service Password Reset (SSPR).<br> Experience designing and implementing least-privilege access models and risk-based authentication.<br> Experience deploying Microsoft Intune device management, compliance policies, configuration profiles, application protection (MAM), and Windows Autopilot.<br> Experience implementing Microsoft Defender for Endpoint, endpoint detection and response (EDR), attack surface reduction, and device risk management.<br> Strong understanding of Zero Trust architecture, device compliance, identity protection, and risk-based access control.<br> Working knowledge of MENA regulatory and data residency requirements affecting Microsoft 365 deployments, including SAMA CSF, NCA ECC, SDAIA, and UAE/Saudi PDPL.<br> Experience with PowerShell scripting and automation for Microsoft 365 administration, deployment, and configuration management.<br> Strong requirements gathering, solution design, client workshop facilitation, and technical documentation skills.<br> Ability to translate business security objectives into scalable Microsoft 365 identity and endpoint solutions.<br> Produce clear solution designs, secure configuration documentation, deployment guides, operational runbooks, and knowledge transfer documentation.<br> 5+ years of hands-on experience deploying and configuring Microsoft identity and endpoint technologies within consulting, professional services, systems integration, or managed security environments.<br> Bachelor's degree in Computer Science, Information Technology, Cybersecurity, Engineering, or a related field (or equivalent practical experience).<br> Certifications (Preferred) : Microsoft Certified: Endpoint Administrator Associate (MD-102), Microsoft Certified: Identity and Access Administrator Associate (SC-300) , Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900) Additional Microsoft Security certifications are advantageous.<br> Must be fluent in English.<br> Working proficiency in Arabic is highly desirable.<br> Location: MENA region with flexibility to support client engagements across Saudi Arabia, UAE, Kuwait, Bahrain, Jordan, Iraq, Egypt, and Sudan.<br> Engagement: Full-time, responsible for the end-to-end delivery of Microsoft 365 identity, endpoint management, and Zero Trust solutions across enterprise and public sector clients.<br></span> </div>
Company Description<br><br>"Why work for Accor?<br><br>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br><br>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/<br><br>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"<br><br>Job Description<br><br>Closely deal with all requests, problems and needs of guests staying at Rixos Hotels Egypt and find solutions to problems, focusing on guest satisfaction. Listen attentively to guests to get an effective customer-oriented perspective and handle complaints properly. Handle guest complaints and find solutions. Report any problems that take time to solve to his/her direct manager and follow-up on the matter. Greet guests that will check-in at the reception in coordination with the Front Office Department and, if possible, accompany the guests to their room and call them during the day to ask for any needs they may have. Make “Guest Contacts” during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these. Write down any comments, requests, suggestions and complaints received from guests during the day into the “Through Our Guests’ Eyes” report together with their answers and actions. Ask guests to fill out a questionnaire during the day. Assess the results of the questionnaire. Translate them into English and e-mail them to all of the department managers. Identify the special days of guests such as birthdays, wedding anniversaries etc., make the necessary organisation together with the related departments and monitor the organisation. Work in coordination with all departments and ensure the flow of necessary information. Take all special orders from guests such as birthday cakes, flowers etc., inform the necessary departments and ensure that the order is delivered to the guest. Ensure that requests for a babysitter, plane or coach ticket, restaurant reservation, medication etc. placed by guests are met as soon as possible. Follow the VIP procedures and greet VIP guests and bid them farewell. Walk agency representatives and potential guests around the facility. Prepare written documents for activities to be announced to guests. Ensure that these documents are distributed to guest rooms with the help of the related departments. Handle guest requests for the A la Carte restaurants and fill out a reservation form for each A la Carte restaurant and inform the F&B Department. Observe the overall guest satisfaction during the activities and in the areas throughout the day and report to the Guest Relations Manager/Supervisor about the atmosphere. Have detailed knowledge of all physical features of the facility as well as all activities/services offered at the facility. Support hotel sales. Is authorised to sell charged services. Take part in the Emergency Response Teams. Keep any items that guests lose in the facility or forget in their room when checking-out. Deliver any lost and found to guests still at the hotel or send them by mail. Respond to guest inquiry forms and all written suggestions, complaints etc. Provide guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitor and report the incident to the Guest Relations Manager. Be open to all developments related to the profession. Closely keep track of the developments so as to contribute to finding solutions. Take part in training programmes and departmental internal communication meetings. Due to being in direct contact with guests, must always look clean, neat and fresh. To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.). To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment. To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs. Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities. Carry out all other duties assigned by managers and hotel management not specified in the job description. <br><br>Qualifications<br><br>Education: At least a Bachelor`s Degree. Experience: At least 2 years of experience in the industry. Foreign Language: Proficiency in English to communicate with guests and understand the professional terminology related to the devices and equipment used and a good command of Arabic, German, French or Russian. Courses and Training: Prior attendance in seminars and trainings related to the job. Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.). Skills: Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field, concern more than one unit/process, and are similar in nature. <br><br>Additional Information<br><br>Your team and working environment:<br><br>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture<br><br>Note: Customization may be included for any specific local or legislative requirements, such as work permits<br><br>Our commitment to Diversity & Inclusion:<br><br>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Company Description<br><br>With its stunning location at Sharm El Sheikh, Rixos Premium Seagate offers a luxurious retreat overlooking the shimmering red sea. The hotel offers an All-Inclusive concept combining exceptional restaurants and bars, top-class entertainment venues that also provide a variety of dining experiences and superb wellness and sports facilities. Rixos Premium Seagate offers stylish rooms and suites with direct access to the private beach, and state-of-the-art conference and banquet venues.<br><br>A beautiful beach, delicious food with top-quality service restaurants with luxurious buffets, pools, Rixy Club exclusively for children and live entertainment all await your ultimate holiday experience.<br><br>Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El-Sheikh and 9 km from Sharm El-Sheikh<br><br>Job Description<br><br> Closely deal with all requests, problems and needs of guests staying at Rixos Hotels Egypt and find solutions to problems, focusing on guest satisfaction. Listen attentively to guests to get an effective customer-oriented perspective and handle complaints properly. Handle guest complaints and find solutions. Report any problems that take time to solve to his/her direct manager and follow-up on the matter. Greet guests that will check-in at the reception in coordination with the Front Office Department and, if possible, accompany the guests to their room and call them during the day to ask for any needs they may have. Make “Guest Contacts” during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these. Write down any comments, requests, suggestions and complaints received from guests during the day into the “Through Our Guests’ Eyes” report together with their answers and actions. Ask guests to fill out a questionnaire during the day. Assess the results of the questionnaire. Translate them into English and e-mail them to all of the department managers. Identify the special days of guests such as birthdays, wedding anniversaries etc., make the necessary organisation together with the related departments and monitor the organisation. Work in coordination with all departments and ensure the flow of necessary information. Take all special orders from guests such as birthday cakes, flowers etc., inform the necessary departments and ensure that the order is delivered to the guest. Ensure that requests for a babysitter, plane or coach ticket, restaurant reservation, medication etc. placed by guests are met as soon as possible. Follow the VIP procedures and greet VIP guests and bid them farewell. Walk agency representatives and potential guests around the facility. Prepare written documents for activities to be announced to guests. Ensure that these documents are distributed to guest rooms with the help of the related departments. Handle guest requests for the A la Carte restaurants and fill out a reservation form for each A la Carte restaurant and inform the F&B Department. Observe the overall guest satisfaction during the activities and in the areas throughout the day and report to the Guest Relations Manager/Supervisor about the atmosphere. Have detailed knowledge of all physical features of the facility as well as all activities/services offered at the facility. Support hotel sales. Is authorised to sell charged services. Take part in the Emergency Response Teams. Keep any items that guests lose in the facility or forget in their room when checking- out. Deliver any lost and found to guests still at the hotel or send them by mail. Respond to guest inquiry forms and all written suggestions, complaints etc Provide guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitor and report the incident to the Guest Relations Manager. Be open to all developments related to the profession. Closely keep track of the developments so as to contribute to finding solutions. Take part in training programmes and departmental internal communication meetings. Due to being in direct contact with guests, must always look clean, neat and fresh. To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.). To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment. To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs. Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities. Carry out all other duties assigned by managers and hotel management not specified in the job description. <br><br>Qualifications<br><br> Education: At least a high school diploma. Experience: At least 2 years of experience in the industry. Foreign Language: Proficiency in English to communicate with guests and understand the professional terminology related to the devices and equipment used and a good command of Arabic, German, French or Russian. Courses and Training: Prior attendance in seminars and trainings related to the job. Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.). Skills: Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field, concern more than one unit/process, and are similar in nature.
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p> We’re looking for a <b>Technical Customer Support Manager</b>to join Procore’s Solution on Demand organization. </p><br><br><br><p>In this role, you will promote a high-performance and customer-focused culture while helping to build a team of top-tier Technical Customer Support Representatives. You will collaborate with other members of our global Support Management team to ensure client success and enhance employee satisfaction. Following the exciting launch of our Cairo team in April of this year, this marks our very first local leadership hire. You’ll have a unique opportunity to shape the culture of this expanding site from day one while collaborating directly with our established global hubs. </p><br><br><br><p>This is a hybrid position with a requirement to be on-site 3 days a week at our Cairo office.</p><br><br><p>This position will report to the Senior Manager, Technical Customer Support in Ireland. We’re looking for a candidate to join us immediately!</p><br><br><br><p><b>What you'll do:</b></p><br><br><ul>
<li><p>Lead and inspire a high-performing team of 10-15 Technical Customer Support Representatives to deliver an excellent customer experience globally, with a focus on the MENA region, via phone, live chat, and email.</p><br><br></li>
<li><p>Foster a high-performing culture by conducting quality coaching, leading by example, and holding your team accountable to our Key Performance Indicators (KPIs)</p><br><br></li>
<li><p>Serve as the Cairo Support Site Leader, managing local day-to-day support operations and clearing roadblocks to empower your team and our regional customers to resolve complex technical challenges.</p><br><br></li>
<li><p>Elevate Productivity by researching and driving process improvements to increase team efficiencies and effectiveness.</p><br><br></li>
<li><p>Analyze customer data to make informed decisions regarding team changes, shift scheduling, and staffing.</p><br><br></li>
<li><p>Promote smart growth by collaborating across all levels of Procore to establish best practices and drive improvements that enhance customer success and support Procore’s evolution as a regional market leader.</p><br><br></li>
<li><p>Empower your team members to take control of their careers by helping them develop and progress toward their professional goals.</p><br><br></li>
<li><p>Stay informed about process and product changes, Procore’s strategy, industry trends, and best practices to support your team effectively.</p><br><br></li>
<li><p>Enhance employee satisfaction by cultivating a sense of belonging within the organization and local teams.</p><br><br></li>
</ul><br><p><b>What we’re looking for:</b></p><br><br><ul>
<li><p>University degree, technical academy certification, or equivalent practical experience in a high-growth tech environment. </p><br><br></li>
<li><p>Experience in a SaaS environment, with 3+ years of experience leading a customer support or technical support team in a contact center.</p><br><br></li>
<li><p>Experience working with customer relationship management (CRM) systems such as Salesforce Service Cloud, Zendesk, and ServiceNow, and proficiency in other customer support-related software.</p><br><br></li>
<li><p>Excellent communication and escalation management skills, with the ability to convey messages effectively to diverse stakeholders and audiences in written and verbal formats.</p><br><br></li>
<li><p>Demonstrated ability to lead independently and adapt your management style to rapid organizational and platform changes.</p><br><br></li>
<li><p>Strong business acumen with an understanding of the issues and challenges support organizations face.</p><br><br></li>
<li><p>Comprehensive knowledge of support metrics and key performance indicators (KPIs), with the capability to drive high performance within a support team.</p><br><br></li>
<li><p>Highly organized and detail-oriented, able to manage and contribute to projects, prioritize workload effectively, and meet commitments consistently.</p><br><br></li>
<li><p>A self-starter who pairs a deep familiarity with the Cairo tech ecosystem and operational landscape with a proven passion for hiring, onboarding, and scaling a local team from scratch. </p><br><br></li>
</ul><br><br> </div>
<h2 class="h5">Job description</h2>
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<p>Property Finder is the leading property portal in the Middle East and North Africa (MENA) region, dedicated to shaping an inclusive future for real estate while spearheading the region’s growing tech ecosystem. At its core is a clear and powerful purpose: To change living for good in the region.</p><br><p>Founded on the value of great ambitions, Property Finder connects millions of property seekers with thousands of real estate professionals every day. The platform offers a seamless and enriching experience, empowering both buyers and renters to make informed decisions. Since its inception in 2007, Property Finder has evolved into a trusted partner for developers, brokers, and home seekers. As a lighthouse tech company, it continues to create an environment where people can thrive and contribute meaningfully to the transformation of real estate in MENA.</p><br><br><p><strong>Position Summary</strong></p><br><p>The Head of Sales drives strategic revenue growth across Renewals, Upsells, Acquisitions, and promotions by leading a high-performing, customer-centric team. As a brand ambassador, they own client engagement, deeply understand business needs, and proactively position solutions that maximize retention, expansion, and long-term value.</p><br><p><span><strong>Key Responsibilities </strong></span></p><br><ul><li><p><span>Develop deep expertise in the Property Finder marketplace and solution portfolio to effectively position value across customer segments and drive differentiated engagement </span></p><br></li><li><p><span>Build and scale the Egypt business through targeted acquisition and retention strategies, executing go-to-market plans that align corporate priorities with local market dynamics.</span></p><br></li><li><p><span>Sales Strategy & Execution </span></p><br></li><li><p><span>Partner cross-functionally with Sales Development Representatives (SDR) and Sales Operations to streamline customer acquisition and optimize conversion, leveraging data insights to continuously refine strategies and elevate sales performance </span></p><br></li><li><p><span>Deliver accurate revenue forecasts across weekly, monthly, and quarterly cycles, while monitoring key performance indicators and driving timely interventions to ensure consistent target achievement </span></p><br></li><li><p><span>Engage directly with customers to gather feedback, assess solution utilization, and address concerns, translating insights into actionable improvements while aligning internal resources to support client goals and drive long-term satisfaction </span></p><br></li><li><p><span>Hire, develop, and coach a consultative, high-impact sales team focused on delivering value and building long-term relationships </span></p><br></li><li><p><span>Foster a culture of accountability, collaboration, and continuous learning within the sales organization </span></p><br></li></ul><p><span><strong>Desired Qualifications</strong></span></p><br><ul><li><p><span>Bachelor’s degree in business, Marketing, or Science; MBA preferred. </span></p><br></li><li><p><span>Familiarity with the real estate ecosystem is advantageous. </span></p><br></li><li><p><span>10+ years in B2B SaaS or subscription-based marketplaces, with proven success in sales and account management. Out of which, minimum 5 years leading high-performing B2B sales teams. </span></p><br></li><li><p><span>Demonstrated ability to deliver accurate weekly, monthly, and quarterly revenue forecasts with consistent target achievement. </span></p><br></li><li><p><span>Strong analytical acumen with a metrics-first approach to business management and decision-making. </span></p><br></li><li><p><span>Service-oriented leader with the patience and empathy to navigate diverse customer and employee needs.</span></p><br></li></ul><br><strong>Our promise to talent</strong><p>At Property Finder, we believe talent thrives in an environment where you can be your best self. Where you are empowered to create, elevate, grow, and care. Our team is made up of the best and brightest, united by a shared ambition to change living for good in the region. We attract top talent who want to make an impact. We firmly believe that when our people grow, we all succeed.</p><br><strong>Property Finder Guiding Principles</strong><ol><li><p>Think Future First</p><br></li><li><p>Data Beats Opinions, Speed Beats Perfection</p><br></li><li><p>Optimise for Impact</p><br></li><li><p>Act Like An Owner</p><br></li><li><p>The Biggest Risk is Taking no Risk at All</p><br></li></ol><br><br><br><br><br><br><br><strong>Find us at:</strong><br><br>TwitterFacebookInstagramLinkedinGlassdoor
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Company Description<br><br>"Why work for Accor?<br><br>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br><br>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/<br><br>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"<br><br>Job Description<br><br>Closely deal with all requests, problems and needs of guests staying at Rixos Hotels Egypt and find solutions to problems, focusing on guest satisfaction. Listen attentively to guests to get an effective customer-oriented perspective and handle complaints properly. Handle guest complaints and find solutions. Report any problems that take time to solve to his/her direct manager and follow-up on the matter. Greet guests that will check-in at the reception in coordination with the Front Office Department and, if possible, accompany the guests to their room and call them during the day to ask for any needs they may have. Make “Guest Contacts” during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these. Write down any comments, requests, suggestions and complaints received from guests during the day into the “Through Our Guests’ Eyes” report together with their answers and actions. Ask guests to fill out a questionnaire during the day. Assess the results of the questionnaire. Translate them into English and e-mail them to all of the department managers. Identify the special days of guests such as birthdays, wedding anniversaries etc., make the necessary organization together with the related departments and monitor the organization. Work in coordination with all departments and ensure the flow of necessary information. Take all special orders from guests such as birthday cakes, flowers etc., inform the necessary departments and ensure that the order is delivered to the guest. Ensure that requests for a babysitter, plane or coach ticket, restaurant reservation, medication etc. placed by guests are met as soon as possible. Follow the VIP procedures and greet VIP guests and bid them farewell. Walk agency representatives and potential guests around the facility. Prepare written documents for activities to be announced to guests. Ensure that these documents are distributed to guest rooms with the help of the related departments. Handle guest requests for the A la Carte restaurants and fill out a reservation form for each A la Carte restaurant and inform the F&B Department. Observe the overall guest satisfaction during the activities and in the areas throughout the day and report to the Guest Relations Manager/Supervisor about the atmosphere. Have detailed knowledge of all physical features of the facility as well as all activities/services offered at the facility. Support hotel sales. Is authorised to sell charged services. Take part in the Emergency Response Teams. Keep any items that guests lose in the facility or forget in their room when checking out. Deliver any lost and found to guests still at the hotel or send them by mail. Respond to guest inquiry forms and all written suggestions, complaints etc. Provide guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitor and report the incident to the Guest Relations Manager. Be open to all developments related to the profession. Closely keep track of the developments so as to contribute to finding solutions. Take part in training programs and departmental internal communication meetings. Due to being in direct contact with guests, must always look clean, neat and fresh. To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.). To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment. To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs. Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities. Carry out all other duties assigned by managers and hotel management not specified in the job description. <br><br>Qualifications<br><br>Education: At least a high school diploma. Experience: At least 2 years of experience in the industry. Foreign Language: Proficiency in English to communicate with guests and understand the professional terminology related to the devices and equipment used and a good command of Arabic, German, French or Russian. Courses and Training: Prior attendance in seminars and trainings related to the job. Computer Literacy: MS Office applications, Front Office programs (Fidelio, Opera etc.). Skills: Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field, concern more than one unit/process, and are similar in nature. <br><br>Additional Information<br><br>Your team and working environment:<br><br>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture<br><br>Note: Customization may be included for any specific local or legislative requirements, such as work permits<br><br>Our commitment to Diversity & Inclusion:<br><br>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
<h2 class="h5">Job description</h2>
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Company Description<br><p>Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.<br>
For Enterprises, these are key factors of success. For us, they're our core expertise.<br>
<br>
We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering - the foundation that powers rapid innovation and scalable business transformation.<br>
<br>
We've created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as-a-service" model.<br>
<br>
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don't just enable change - we engineer digital outcomes.<br>
<strong>Sutherland</strong><br>
Digital Outcomes.</p><br><br>Job Description<br><p>Sutherland is seeking an <strong>air travel industry-savvy</strong> <strong>GDS (Sabre)</strong> <strong>Trainer</strong> to join one of our growing <strong>travel </strong>programsin <strong>Cairo</strong>. The <strong>Trainer </strong>will have a passion for air travel along with working knowledge of the <strong>Sabre</strong> platform while leading a team to ensure the highest level of customer experience.</p><br><p><strong>As a Trainer, you will:</strong></p><br><ul><li>Enable and guide: Deliver and evaluate soft & technical skills training on all aspects of client training. (Sabre platform)</li><li>Create, facilitate and / or revise training materials and documents to equip staff with fundamental skills and knowledge.</li><li>Facilitate all aspects of a multi-week transmission and blended type new hire training & nesting.</li><li>Facilitate all aspects of floor-training and BQM training for the program.</li><li>Supervise and coach learners in nesting & BQM type environments.</li></ul><p><strong>You'll also train new hires (luxury air travel sales/representatives) ensuring they are 100% equipped to carry out the following activities with white glove service while meeting and exceeding sales targets:</strong></p><br><ul><li>Consultative Air Sales - ensure every air request, especially the large, complex, or high-value ones as a sales conversation, not just a booking to fulfill.</li><li>Itinerary Crafting - research, build, and propose air itineraries that are accurately priced, aligned with Client needs, and optimized for value — on the same day they're requested.</li><li>Booking Integrity - issue tickets and complete quality control with the accuracy Clients and the business depend on — fare, ticket, invoice, seats, and special requests, checked every time.</li><li>Disruption Resilience - monitor airline schedule changes, judge their real impact on the Client's trip, and resolve them calmly, quickly, and without disrupting the tour.</li><li>Seamless Partnership - work with Destination Experts and clients so the air experience feels like one seamless trip - not a separate booking bolted onto the tour</li><li>Responsive Communication - manage every channel - phone, Teams, e-mail, CRM with the responsiveness and clarity Clients and colleagues can count on, especially when something is urgent</li><li>Systems & Ownership - keep bookings, files, and systems airtight - taking ownership of your files and your teammates' - to prevent anything from falling through the cracks.</li></ul><br>Qualifications<br><p><strong>What You’ll Need:</strong></p><br><ul><li>2+ years of <strong>training facilitation experience</strong> <u>within the air travel industry</u> (luxury travel sales preferred)</li><li>Ability to enable, guide, evaluate & deliver soft & technical skills training on all aspects of client training.</li><li><p><strong>GDS tools training experience is a must (Sabre)</strong></p><br></li><li><p>Deep passion for luxury air travel and knowledge </p><br></li><li><p>Polished, articulate communicator with emotional intelligence and active listening skills</p><br></li><li>Comfortable in a dynamic, fast-paced, collaborative environment</li></ul><br>Additional Information<br><p>All your information will be kept confidential according to EEO guidelines.</p><br><br><br> </div>
<p>Makes pre-arrival, mid stay, and post-stay calls to guests to ensure needs are met. Compiles and distributes list of anticipated services and amenities to relevant departments. Contacts appropriate individual or department (e.g., Bell person, Front Desk, Housekeeping, Engineering, and Security) as necessary to resolve guest call, request, or problem. Ensures that any outstanding requests or problems from the previous day receive priority and are resolved. Follows up with guests to ensure their requests or problems have been met to their satisfaction. Listens attentively to guests to get an effective guest-oriented perspective and handles complaints properly. Makes Guest Contacts during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these. Writes down any comments, requests, suggestions and complaints received from guests during the day. Asks guests to fill out a questionnaire during the day. Assesses the results of the questionnaire. Translates them into English and e-mails them to all of the department managers. Identifies the special days of guests such as birthdays, wedding anniversaries etc., makes the necessary organisation together with the related departments and monitors the organisation. Works in coordination with all departments and ensures the flow of necessary information. Follows the VIP procedures and greets VIP guests and bid them farewell. Walks agency representatives and potential guests around the facility. Prepares written documents for activities to be announced to guests. Ensures that these documents are distributed to guest rooms with the help of the related departments. Observes the overall guest satisfaction during the activities and in the areas throughout the day and reports to the Guest Relations Manager about the atmosphere. Keeps any items that guests lose in the facility or forget in their room when checking-out. Delivers any lost and found to guests still at the hotel or send them by mail. Responds to guest inquiry forms and all written suggestions, complaints etc. Provides guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitors and reports the incident to the Guest Relations Manager. To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.). To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment. To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs. Carries out all responsibilities related to the quality management systems implemented at the facilities. Carries out all other duties assigned by managers and hotel management not specified in the job description</p><p><strong>Desired Candidate Profile</strong></p><ul><li>At least High School Degree.</li><li>At least 4 years of experience in the industry.</li><li>Proficiency in English to communicate with guests and understand the professional terminology related to the devices and a good command of Arabic, German, French or Russian.</li><li>Prior attendance in seminars and trainings related to the job.</li><li>MS Office applications, Front Office programmes (Fidelio, Opera etc.).</li><li>Is familiar with guest profiles based on his/her experience.</li><li>Instructs colleagues that are less experienced on how to address guests.</li><li>Expected to use complex devices and equipment related to the job.</li><li>Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field.</li></ul>
<h2 class="h5">Job description</h2>
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Join our Team
<br><p><strong>About this opportunity:</strong></p><br><br><p>We are looking for an experienced Environment, Health & Safety (EHS) Professional to act as the primary spokesperson and focal point for EHS matters with Vodafone Egypt.<br>In this role, you will be responsible for ensuring full compliance with environmental, health, and safety standards across the Vodafone Egypt account, while also contributing as a functional EHS Manager across the CSS unit in the Middle East & Africa.<br>This is a critical and high‑visibility position within a dynamic, multicultural, and operational environment, offering the opportunity to lead EHS governance, engage with senior stakeholders, and drive continuous improvement in safety performance.</p><br><br><br><p><strong>What you will do:</strong></p><br><br><br><ul><li>Act as the primary EHS point of contact (SPOC) for Vodafone Egypt, managing all EHS communications, requirements, and escalations</li><li>Ensure compliance with customer, regulatory, and Ericsson OHS frameworks</li><li>Implement and monitor contractor management processes, including onboarding, evaluation, and performance tracking</li><li>Supervise and report on EHS performance, audits, and inspections across internal teams and external suppliers</li><li>Support and oversee EHS integration in field operations and ensure adherence across delivery teams</li><li>Prepare and submit EHS reports, incident investigations, and compliance documentation</li><li>Lead and support customer audits, ensuring readiness and proper documentation</li><li>Drive the resolution of EHS non‑conformances and corrective actions</li><li>Build strong partnerships with customer EHS representatives and internal stakeholders</li><li>Lead EHS governance, programs, and initiatives across the CSS unit in Middle East & Africa</li><li>Support incident investigations, emergency preparedness, and crisis management activities</li><li>Track EHS KPIs, monitor progress, and ensure alignment with global and regional objectives</li><li>Promote EHS awareness, communication, and continuous improvement initiatives</li></ul><br><p><strong>The skills you bring:</strong></p><br><br><br><ul><li>Degree or recognized qualification in Occupational Health & Safety or Environment (e.g., NEBOSH Diploma or equivalent)</li><li>Minimum 10 years of experience in EHS management within complex, multicultural environments</li><li>Strong experience with EHS management systems and standards (ISO 9001, ISO 14001, ISO 45001)</li><li>Proven experience in incident investigation, emergency preparedness, and crisis management</li><li>Experience managing contractors and supplier performance</li><li>Background in training, auditing, and EHS documentation development</li><li>Strong understanding of EHS regulations in Middle Eastern countries</li><li>Experience working with customers and stakeholders in a service delivery environment</li><li>Excellent communication, reporting, and presentation skills</li><li>Strong analytical, problem-solving, and decision-making capabilities</li><li>Ability to operate both strategically and hands-on</li><li>Strong stakeholder management, influencing, and negotiation skills</li><li>Ability to work under pressure and manage critical or high-risk situations</li></ul><br><p><strong>Nice to have:</strong></p><br><br><br><ul><li>Telecom industry knowledge (RAN, operations, field services)</li><li>Experience with behavioral safety programs and psychosocial risk management</li><li>Certifications in First Aid, Fire Safety, Working at Heights, etc.</li></ul><br><p><strong>Why join Ericsson?</strong>At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.<br> <br><strong>What happens once you apply?</strong>Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.</p><br><br><br><p><strong>Primary country and city:</strong> Egypt (EG) || Cairo</p><br><br><p><strong>Req ID:</strong> 786823 </p><br><br><br><br><br> </div>
<p><h4>Who we are</h4>
<p>VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through talent, technology & transformation.</p>
<p>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and third party capability.</p>
<p>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.</p>
<h4>About this role</h4>
<p>We are seeking a Business Transformation Lead to drive process design, maturity, and continuous improvement across UK delivery operations. This role acts as a trusted process consultant, supporting end-to-end transformation across the Sell–Build–Run lifecycle, from pre-sales through to operations handover. The individual will embed Lean methodologies, lead strategic improvement initiatives, and collaborate with cross-functional stakeholders within an Agile, Spotify-based organisational model to deliver measurable business outcomes.</p>
<h4>What you will do</h4>
<ul>
<li>Lead process design, development, and maturity initiatives across UK delivery functions</li>
<li>Conduct benefit case analysis and lead deep-dive process and requirement assessments</li>
<li>Develop and document current (as-is) and future (to-be) process states</li>
<li>Drive continuous improvement initiatives using Lean Six Sigma methodologies (DMAIC/DFSS)</li>
<li>Facilitate workshops to identify process inefficiencies and implement innovative solutions</li>
<li>Identify, document, and manage transformation dependencies, risks, and mitigation plans</li>
<li>Establish KPIs, SLAs, and performance metrics in collaboration with stakeholders</li>
<li>Deliver root cause analysis and data-driven insights to support decision-making</li>
<li>Lead improvement teams and maintain corrective action plans</li>
<li>Promote a culture of continuous improvement and innovation across teams</li>
<li>Monitor process performance and establish control plans, including SPC and control charts</li>
<li>Develop and execute Out of Control Action Plans (OCAPs)</li>
<li>Provide training and onboarding for new or improved processes</li>
<li>Act as escalation point for process-related issues</li>
<li>Support pre-sales and project delivery models, including PMO functions</li>
<li>Contribute to Agile delivery within squads, tribes, and chapters</li>
<li>Ensure compliance with Vodafone standards and quality frameworks (e.g. ISO9001)</li>
<li>Apply Lean tools such as 5S and Kaizen to improve workplace efficiency</li>
<li>Enable digital transformation through tools such as Visio, SharePoint, and Power Platform</li>
</ul>
<h4>Who you are</h4>
<ul>
<li>Proven experience in business transformation and continuous improvement (3-5 years)</li>
<li>Degree in engineering, computer science, or a related discipline</li>
<li>Strong expertise in Lean Six Sigma methodologies (Green Belt preferred)</li>
<li>Demonstrated experience with DMAIC, DFSS, and process optimisation frameworks</li>
<li>Solid understanding of statistical process control and capability analysis</li>
<li>Experience with BPMS deployment and statistical tools such as Minitab or SPSS</li>
<li>Knowledge of Agile frameworks, particularly Spotify model structures</li>
<li>Understanding of project lifecycle management, PMO functions, and delivery methodologies</li>
<li>Strong stakeholder engagement and communication skills</li>
<li>Ability to analyse data, identify trends, and translate insights into action</li>
<li>Experience in telecom industry environments is advantageous</li>
<li>Capability to lead cross-functional teams and drive transformation programmes</li>
<li>Strong organisational skills with the ability to prioritise and work independently</li>
<li>Adaptable, solution-oriented, and focused on delivering measurable outcomes</li>
</ul>
<h4>Not a perfect fit?</h4>
<p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p>
<h4>What’s in it for you</h4>
<ul>
<li>Opportunity to lead large-scale transformation initiatives across international markets</li>
<li>Exposure to end-to-end telecom delivery models and advanced Agile frameworks</li>
<li>Collaborative working environment with cross-functional global teams</li>
<li>Continuous learning through hands-on application of Lean Six Sigma and Agile methodologies</li>
<li>Involvement in strategic decision-making and business performance optimisation</li>
</ul>
<h4>What skills you will learn</h4>
<ul>
<li>Advanced process optimisation and transformation strategy design</li>
<li>Leadership of cross-functional continuous improvement programmes</li>
<li>Data-driven decision-making and statistical analysis</li>
<li>Agile delivery within Spotify organisational frameworks</li>
<li>Stakeholder management and strategic communication at scale</li>
</ul>
<h4>VOIS equal opportunity employer commitment</h4>
<p>Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.</p>
<h4>Join us</h4>
<p>At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.</p>
<p>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.</p>
<p>With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p>
<h4>Alert</h4>
<p>Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.</p></p><p></p>
<p><h4>Description</h4>
<p>DAR Engineering, a leading design and engineering consulting organization in Saudi Arabia engaged in power generation, electrical transmission and distribution, health care, and high rise buildings.</p>
<h4>About the job</h4>
<p>We are looking for a proactive and experienced team lead / senior protection engineer (secondary design) to join our high-performing team. In this leadership role, you will be responsible for leading the design, review, and implementation of substation protection and control systems for transmission and distribution projects across various voltage levels.</p>
<p>You will lead project activities, coordinate with multidisciplinary teams, provide technical guidance to engineers, and ensure the successful delivery of high-quality engineering solutions while maintaining compliance with international standards, utility requirements, and project specifications.</p>
<h4>Key responsibilities / deliverables</h4>
<ul>
<li>Lead the design and engineering of LV/MV/HV/EHV substation secondary systems from conceptual and detailed design through to IFC (issued for construction) stage.</li>
<li>Develop, review, and approve detailed engineering deliverables including protection philosophies, protection schemes, relay settings philosophies, single-line diagrams, AC/DC schematics, wiring diagrams, cable schedules, interconnection diagrams, panel layouts, marshalling kiosk drawings, and bill of materials (BOM).</li>
<li>Perform and validate engineering calculations related to protection and control systems, including CT/VT sizing, relay coordination studies, fault calculations, cable sizing, battery sizing, DC load calculations, and auxiliary power system calculations.</li>
<li>Lead the development and review of protection schemes for transmission lines, power transformers, busbars, reactors, capacitor banks, generators, motors, and distribution feeders.</li>
<li>Ensure compliance with applicable international standards such as IEC, IEEE, SEC, and client specifications.</li>
<li>Coordinate multidisciplinary interfaces with primary design, civil, structural, telecommunications, SCADA, automation, and construction engineering teams.</li>
<li>Review and approve vendor documentation, relay configuration files, control and protection panel drawings, technical submittals, and equipment specifications.</li>
<li>Lead technical discussions with clients, consultants, vendors, utilities, and project stakeholders throughout project execution.</li>
<li>Support the integration of protection and control systems with SCADA, RTU, SAS, IEC 61850 communication networks, and digital substation solutions.</li>
<li>Mentor, coach, and support junior engineers while promoting engineering best practices, quality standards, and continuous improvement.</li>
<li>Stay current with emerging technologies, digital substations, IEC 61850 applications, numerical relays, and international standards related to protection and control engineering.</li>
</ul>
<h4>Qualifications and experience</h4>
<ul>
<li>Bachelor's degree in electrical engineering, preferably with a specialization in power systems or protection and control engineering.</li>
<li>Minimum of 7 years of progressive experience in transmission and distribution (T&D) projects, with a strong background in protection and control system design and demonstrated leadership experience.</li>
<li>Proven expertise in protection and control design for AIS and GIS substations across LV/MV/HV/EHV voltage levels.</li>
<li>Strong knowledge of protection schemes for transmission lines, transformers, busbars, feeders, capacitor banks, reactors, and generators.</li>
<li>Solid knowledge of applicable standards (IEC, IEEE, BS) and familiarity with regional regulations (e.g., Saudi standards).</li>
<li>Proficiency in engineering software and tools such as AutoCAD, ETAP, DIgSILENT or equivalent. Experience with relay setting and configuration software is highly desirable.</li>
<li>Strong analytical and problem-solving capabilities with the ability to manage and resolve complex technical challenges independently.</li>
<li>Excellent communication and interpersonal skills, with experience leading engineering teams and interfacing with clients, contractors, vendors, and internal stakeholders.</li>
<li>Results-oriented mindset and a commitment to delivering excellence in engineering and project execution.</li>
</ul>
<h4>Language proficiency requirements</h4>
<p>Proficiency in English (spoken and written) is required.</p>
<h4>Knowledge and functional competencies</h4>
<ul>
<li>Strong knowledge of protection and control engineering principles, relay coordination studies, fault analysis, and substation automation systems.</li>
<li>Strong understanding of IEC 61850 architecture, communication protocols, digital substations, and cybersecurity considerations for protection systems.</li>
<li>Familiarity with international utility standards, project execution methodologies, and engineering quality management systems.</li>
<li>Excellent analytical, problem-solving, and decision-making skills.</li>
<li>Ability to work under pressure, manage multiple projects, prioritize competing tasks, and meet project deadlines.</li>
<li>Strong communication, leadership, and teamwork skills to effectively collaborate with multidisciplinary teams and stakeholders.</li>
</ul>
<h4>Why join DAR Engineering?</h4>
<p>At DAR Engineering, we believe that great projects are delivered by exceptional people. That's why we are committed to creating an environment where talent thrives, ideas are valued, and careers grow.</p>
<ul>
<li><strong>Competitive rewards & benefits</strong><br>Enjoy an attractive compensation package, comprehensive benefits, and recognition that reflects your expertise and contributions.</li>
<li><strong>Continuous learning & career growth</strong><br>We invest in your future through professional development programs, hands-on project exposure, mentorship opportunities, and clear career progression pathways.</li>
<li><strong>Collaborative & diverse workplace</strong><br>Work alongside highly skilled professionals from diverse backgrounds, cultures, and disciplines, united by a shared commitment to excellence and innovation.</li>
<li><strong>Positive culture & inspiring environment</strong><br>Be part of a dynamic workplace where teamwork, respect, and positive energy drive success, and where every employee contributes to shaping our future.</li>
</ul>
<h4>About DAR Engineering</h4>
<p>DAR Engineering is a premier multidisciplinary consultancy delivering world-class solutions in architecture, engineering, design, project management, construction management, and planning services. With a strong presence across diverse sectors, we partner with governments, international organizations, and leading private-sector clients to transform ambitious visions into successful realities.</p>
<p>Driven by innovation, technical excellence, and a commitment to sustainable development, our teams combine global expertise with local insight to create impactful projects that shape communities and improve lives.</p>
<h4>Equal opportunity commitment</h4>
<p>DAR Engineering is proud to be an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace where all employees are respected, valued, and empowered to succeed. Employment decisions are based on qualifications, merits, and business needs.</p>
<p>We appreciate your interest in joining DAR Engineering. While only shortlisted candidates will be contacted, we encourage you to stay connected and explore future opportunities with us as we continue building a better future together.</p></p><p></p>
<p><h4>Join us</h4>
<p>At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p>
<h4>What you’ll do</h4>
<p><strong>Role purpose:</strong><br>
Act as architecture and design authority across IT organization.<br>
Impact assessment of requirements arising from the business and product owners to define solutions that align with our architecture strategy and achieve the optimum balance between compliance to requirements and delivery time/costs.<br>
Contributing to the technical solution architecture strategy and roadmap.<br>
Responsible for delivering end to end solution designs that meet business needs and requirements.<br>
Responsible for aligning Vodafone Egypt IT roadmap with group strategy and guidelines.<br>
In charge of resolving technology disagreements among different IT teams.<br>
Responsible for auditing/reviewing IT processes and solutions.<br>
Instruct and follow up on delivery teams to modify them according to IT strategy.</p>
<h4>Who you are</h4>
<p><strong>Job responsibility:</strong></p>
<ul>
<li>Lead technical design activities for major business and technology projects across IT in a way that directly impacts revenue, cost saving initiatives and NPS.</li>
<li>Manage business requirements planning to ensure they are reflected into technology enablers to be implemented by delivery teams, ensuring overall business objectives will be realized.</li>
<li>Lead strategic technical activities that require cooperation with group architecture team(s) and adapt Vodafone group P&S related architecture initiatives within Vodafone Egypt in a way that suits local targets and strategies.</li>
<li>Work with SMEs and technical domain/chapter leads across the IT organization on designing solutions and identifying needed technical capabilities and required systems changes.</li>
<li>Deliver solution technical documents such as SoW and HLD describing the end to end solution architecture and roles and responsibilities of systems and teams.</li>
<li>Participate in RFP and PoC process of new technical platforms and capabilities.</li>
<li>Authorized to take necessary decisions to resolve technical conflicts among different delivery functions.</li>
<li>Lead technical stakeholders to produce system roadmaps that meet architecture guidelines and business requirements.</li>
</ul>
<h4>Not a perfect fit?</h4>
<p>Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.</p>
<h4>What's in it for you</h4>
<p><strong>Core competencies and technical skills:</strong></p>
<ul>
<li>Proven and demonstrable architecture, development and technical leadership skills (within the telecom industry would be a bonus).</li>
<li>Clear logical thinker and problem solver, able to think outside the box with a pragmatic approach to solution development.</li>
<li>A deep understanding of technical security concepts to protect us and our users.</li>
<li>A track record of building reliable and safe distributed systems, with an appreciation of the trade-offs made during construction.</li>
<li>Stakeholder management (IT, business) and good communication skills, striking the right balance between complexity, business requirements, affordability, delivery risk, etc.</li>
<li>Strong communicator, with a passion for new technology and a drive to push your boundaries.</li>
<li>Strong decision making and leadership capabilities.</li>
<li>Helicopter view identifying key information and patterns.</li>
<li>Innovativeness and ability to generate viable alternatives out of challenging situations.</li>
<li>Proven ability to work in virtual teams.</li>
</ul>
<p><strong>Must have technical / professional qualifications:</strong></p>
<ul>
<li>Communication, computer, telecom engineering, computer science or equivalent bachelor’s degree is a must.</li>
<li>At least 7 years technical experience in different telecommunication and/or IT domains.</li>
<li>Must have worked in at least 2 different technology areas before, preferably in telecom/IT related domains.</li>
<li>Hands-on experience in developing and delivering different IT/telecom related applications and services.</li>
<li>Previous experience in multinational/vendor companies is a plus.</li>
<li>Previous experience working on large scale and complex IT projects.</li>
<li>IT/enterprise architecture standards, frameworks, reference models background is a plus.</li>
<li>Knowledge of agile principles and methodologies – previous experience working in an agile environment is a plus.</li>
<li>Knowledge of infrastructure, cloud, and virtualization concepts and solutions.</li>
<li>Knowledge of different OS/DB types.</li>
<li>Knowledge of software development techniques, REST web services, SOA, architecture patterns, and microservices architecture.</li>
<li>Experience in integration/middleware domain is a plus.</li>
<li>TOGAF, AWS or equivalent certifications is a plus.</li>
</ul>
<h4>Who we are</h4>
<p>We are a leading international telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.</p>
<p>Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.</p>
<p>If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please contact the recruitment team for guidance.</p>
<p>Together we can.</p></p><p></p>