School agent Jobs

Join our fast growing company as a German speaking Pre-Sales Agent wih C1-C2 level German and B2 level of English language skills.<br>It is a remote full time position.<br>Start date: 26.08.2026<br>9 am - 6 pm CET*; flexible, 5 days per week working and 2 days off(determined by the client 1 week in advance)<br>At Mindy-Support you have great opportunity to get:<br>Experience in the international company working with people around the globe;Compensation – $1,200/month during probation period(2 month) , $1,200/month plus up to $100 KPI bonus for reaching KPIs after probation . Training will be provided by the company and the client;Management's attention, support and motivation.<br>Your responsibilities:<br>Follow-up calls in German and English with leads with the aim of bookinga doctor's appointment;Calls to customers who canceled an appointment to re-book;Manage the database of customers in the CRM (Hub Spot);Perform any additional administrative tasks;Report to senior management.<br>You are our perfect candidate if you have:<br>English at the B2 level;German at the C1-C2 level;Super comfortable with calls,Organized and dedicated Previous Sales experience 1+ years (on calls with German speakers) Excellent communication skills;Hub Spot or any similar CRM experience Knowledge of medical terms Ability to remain focused while working remotely. Have a backup Internet, powerbanks, etc. to work without interruptions<br>Mindy-Support is a global company. We empower businesses all over the world through providing remote assistants and outsourced teams specialized in customer support, tech support, back office activities, and agile sales and marketing support.<br>We respect the individuality and culture of each member of our large team, and appreciate the contribution of each employee to support our Customers.<br>We will be glad to welcome you to our team. Grow your career with Mindy-Support!

Company Description Egy Property is a real estate platform focused on creating a safe and trustworthy community for people looking to buy, sell, or rent property. The company offers streamlined services that connect property owners and seekers, ensuring transparent and secure transactions. With an emphasis on reliability and customer satisfaction, Egy Property positions itself as a preferred choice in the local real estate market. The team is dedicated to helping clients find suitable properties while supporting smooth, professional deal execution. Role Description The Property Consultant and Car Resale Agent will work on-site in Cairo in a full-time capacity, assisting clients in buying, selling, and renting residential and commercial properties, as well as reselling vehicles. Day-to-day tasks include meeting clients, conducting property and car viewings, evaluating listings, and advising clients on prices, market trends, and investment opportunities. The role involves preparing and updating listings, managing inquiries, negotiating offers, and coordinating documentation and contracts with relevant stakeholders. The consultant will also maintain accurate records of leads and closed deals, collaborate with internal teams, and represent Egy Property professionally in all client interactions. Qualifications Strong client relationship and sales skills, including negotiation, presentation, and closing capabilities. Solid knowledge of local real estate and car resale markets, with the ability to assess property and vehicle value. Effective communication and interpersonal skills, with fluency in spoken and written English and Arabic preferred. Organizational and time-management skills to handle multiple listings, viewings, and client follow-ups efficiently. Comfort with basic digital tools and platforms for managing listings, customer records, and online communication. Previous experience in real estate, automotive sales, or a related customer-facing field is highly beneficial. Valid driver’s license and ability to travel within Cairo for meetings and viewings. High level of professionalism, integrity, and customer service orientation. Relevant diploma or bachelor’s degree in business, marketing, or a related field is an advantage.

About the job<br>We are seeking a customer-focused and results-driven Call Center Agent to serve as the first point of contact for prospective clients to ensure an exceptional customer experience.<br>In this role, you will manage inbound inquiries, provide accurate information about our projects and developer offerings, qualify leads, and maintain accurate records of all customer interactions. You will play a key role in supporting lead generation efforts while representing the brand with professionalism and excellence.<br>The ideal candidate is an effective communicator, highly organized, and thrives in a fast-paced, target-driven environment.<br>Key Responsibilities Manage all inbound calls through the company hotline, ensuring prompt response times in line with established service level agreements and delivering a professional, customer-centric experience. Provide accurate and up-to-date information on the developer, projects, unit types, and available offerings while effectively identifying customer needs and qualifying lead potential. Capture and maintain complete and accurate lead information following each interaction, including customer details, project preferences, and budget range where applicable. Monitor and track call activity, ensuring all interactions are recorded accurately within the designated systems and maintaining high standards of data integrity. Prepare and submit daily performance reports, including call volumes, response metrics, missed calls, and lead generation outcomes while consistently representing the organization's brand values and service standards.<br>Qualifications Fluency in both English and Arabic is mandatory.1–3 years of experience in a call center or customer service environment; prior experience within the real estate sector is preferred. Excellent verbal communication and interpersonal skills with a professional telephone manner. Strong active listening skills with the ability to identify customer needs and build rapport. High attention to detail with strong data entry and administrative capabilities. Ability to manage multiple priorities and perform effectively in a fast-paced environment. Proficiency in Microsoft Office applications and CRM or lead management systems.

<p><h4>Position summary</h4> <p>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.</p> <p>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation</p><p></p>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <p><strong>Reception agent</strong></p> <p>First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.</p> <h4>What is in it for you:</h4> <ul> <li>Employee benefit card offering discounted rates at Accor worldwide</li> <li>Learning programs through our Academies</li> <li>Opportunity to develop your talent and grow within your property and across the world!</li> <li>Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21</li> </ul> <h4>What you will be doing:</h4> <ul> <li>Greet, check-in, respond to requests and settle accounts while providing exceptional service</li> <li>Take initiative to add a personalized experience</li> <li>Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling</li> </ul> <h4>Qualifications</h4> <p><strong>Your experience and skills include:</strong></p> <ul> <li>Service focused personality is essential</li> </ul> <h4>Additional information</h4> <ul> <li>Experience is an asset</li> <li>Prior experience working with Opera or a related system</li> <li>Fluency in English</li> <li>Additional languages are a plus</li> </ul> <h4>Your team and working environment:</h4> <p>Introduce the team, property or office environment in a way that reflects the culture.</p> <p><em>Note: Customization may be included for any specific local or legislative requirements, such as work permits.</em></p> <h4>Our commitment to diversity & inclusion:</h4> <p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <p><strong>Reception agent</strong></p> <p>First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.</p> <h4>What is in it for you:</h4> <ul> <li>Employee benefit card offering discounted rates at Accor worldwide</li> <li>Learning programs through our Academies</li> <li>Opportunity to develop your talent and grow within your property and across the world</li> <li>Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21</li> </ul> <h4>What you will be doing:</h4> <ul> <li>Greet, check-in, respond to requests and settle accounts while providing exceptional service</li> <li>Take initiative to add a personalized experience</li> <li>Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling</li> </ul> <h4>Qualifications</h4> <p><strong>Your experience and skills include:</strong></p> <ul> <li>Service focused personality is essential</li> <li>Experience is an asset</li> <li>Prior experience working with Opera or a related system</li> <li>Fluency in English</li> <li>Additional languages are a plus</li> </ul> <h4>Your team and working environment</h4> <p>Join a dynamic team in a welcoming property that values collaboration and guest satisfaction.</p> <h4>Our commitment to diversity & inclusion</h4> <p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>

Company Description TP Group, formerly known as Teleperformance, is a global leader in digital business services with a history spanning nearly 47 years. The company has evolved to meet the demands of the AI era, embracing sharper, more modern, and empathetic ways of working. TP focuses on combining human insight with intelligent technology to deliver high-quality customer experience solutions. The organization is future-oriented, aiming to remain a trusted partner for clients worldwide. TP offers diverse career opportunities and a dynamic environment for people who want to grow in customer service and digital support roles.<br>Role Description This is a full-time, on-site Call Centre Agent role located in Egypt for graduates at the B2/C1 language proficiency level, with a salary range of 19K–20K. The Call Centre Agent will handle incoming and outgoing customer calls, respond to inquiries, provide accurate information, and resolve issues efficiently. Daily tasks include documenting interactions, following established procedures, and escalating complex cases when needed. The role also involves meeting performance targets, maintaining a high standard of service quality, and adhering to company policies and compliance requirements. Agents will collaborate with their team leaders and colleagues to improve customer experience and support continuous process improvement.<br>Qualifications<br> Strong spoken and written communication skills in the required language (B2/C1 level) and clear, professional telephone etiquette. Customer service skills, including active listening, problem-solving, and the ability to handle difficult or escalated calls calmly. Basic computer literacy, including the ability to work with call centre software, CRM tools, and standard office applications. Time management and organizational skills, with the ability to multitask and manage call queues while maintaining accuracy. Ability to work on-site in Egypt on a full-time schedule, including shifts, weekends, or holidays as required. Bachelor’s degree or equivalent education level (graduates preferred); prior call centre or customer support experience is an advantage. Team-oriented mindset, reliability, and a strong commitment to meeting performance targets and quality standards. Willingness to learn, adapt to new technologies and processes, and participate in ongoing training and development.

Please submit your CV in English and indicate your level of English proficiency. <br><br>Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems. Participation is project-based, not permanent employment.<br><br>What This Opportunity Involves<br><br>While each project involves unique tasks, contributors may:<br><br>Evaluate AI-generated auto insurance claims decisions for accuracy, coverage correctness, and regulatory compliance;Design FNOL scenarios with deliberate contradictions, decoy files, and outdated documents to test agent robustness;Write and grade fraud-flagging scenarios using structured reason codes (late reporting, recently purchased policy, inconsistent damage) for SIU referral;Build subrogation test cases applying state-specific negligence rules (comparative vs. contributory) and assess likelihood of recovery;Document test cases clearly with correct answers, policy citations, and payout calculations<br><br>What We Look For<br><br>This opportunity is a good fit for professionals with a background in insurance claims, legal services, or broader financial services who are open to part-time, non-permanent projects. Ideally, contributors will have:<br><br>Degree in Insurance, Risk Management, Business Administration, Finance, Law, or any related field;3+ years of insurance, claims, legal, or financial services experience;Current or recent experience in claims & adjusting or adjacent roles;Familiarity with auto insurance coverage decisions, state-specific negligence rules, and adjuster authority-limit culture;AIC, CPCU, CIFI, or SCLA credential is a strong positive signal, though not required if hands-on experience is solid;Strong written English (C1+)<br><br>How It Works<br><br>Apply → Pass qualification(s) → Join a project → Complete tasks → Get paid<br><br>Project time expectations <br><br>For this project, tasks are estimated to require around 10-20 hours per week during active phases, based on project requirements. This is an estimate, not a guaranteed workload, and applies only while the project is active.<br><br>Compensation<br><br>On this project, contributors can earn up to $50 per hour equivalent, depending on their level and pace of contribution.<br><br>Compensation varies across projects depending on scope, complexity, and required expertise. Please note that other projects on the platform may offer different earning levels based on their requirements.

Position Overview We are a premium skincare and beauty brand operating within the GCC market, dedicated to delivering exceptional products and a refined customer experience. We are seeking a Chat Support Agent to join our Customer Experience team and serve as the primary digital representative of the brand. This role requires a high level of professionalism, strong attention to detail, and the ability to deliver a seamless, luxury-standard customer experience across all digital communication channels. Job Purpose To manage customer interactions across digital platforms in a professional and efficient manner, ensuring high levels of customer satisfaction, retention, and a consistently premium brand experience. Key Responsibilities Handle customer inquiries via live chat, Whats App, email, and social media platforms Provide clear, accurate, and brand-aligned responses to all customer queries Assist customers with product information, order processing, and account-related requests Resolve complaints and issues in a professional, solution-oriented manner Escalate complex cases to the relevant departments when necessary Maintain detailed and accurate records of all customer interactions within CRM systems Ensure all communications reflect the brand’s premium tone and positioning Adhere to internal SOPs and customer service guidelines at all times Work Conditions Working Hours: 8 hours per day (including a 1-hour break) Schedule: Rotational shifts with 2 days off per week Requirements Proven experience in customer service, call center, or chat support roles is required Prior experience handling GCC customers or accounts is highly preferred Excellent written communication skills in both Arabic and English Strong typing skills with the ability to manage multiple conversations simultaneously Professional demeanor with a strong customer-first mindset Familiarity with CRM systems or chat support platforms is an advantage Background in the pharmaceutical field is preferred Previous experience in the beauty or skincare industry is a plus Ability to work under pressure while maintaining high-quality standards Skills & Competencies Strong communication and problem-solving skills High level of attention to detail Emotional intelligence and patience in customer interactions Ability to adapt communication style to a luxury brand tone Strong time management and multitasking abilities

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder<br><br>Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.<br><br>18,000 trained professionals350+ locations worldwide Fortune 500Globally unified systems<br><br>Job Description<br><br>As a Lead Agent – Ocean Export, you will support the Supervisor and Manager in running daily operations, ensuring the smooth and timely movement of freight while delivering excellent customer service.<br><br>You will also play a key role in guiding the team, driving efficiency, and maintaining strong relationships with customers.<br><br>Operations<br><br>Ensure smooth and timely processing of ocean export shipments Prepare and verify export documentation Manage accurate data entry, billing, and job costing Coordinate shipments with customers and meet service expectations Monitor shipments to ensure customer satisfaction Follow customer SOPs and company procedures Identify opportunities to improve processes and efficiency<br><br>Team & Performance<br><br>Support workload distribution within the team Monitor workboards and ensure KPIs are met Guide and mentor team members Promote a positive and collaborative team environment Drive adoption of tools and process improvements<br><br>Customer & Business Support<br><br>Build and maintain strong customer relationships Support pricing requests in line with customer needs and market conditions Contribute to customer retention and CRM updates Monitor invoicing and ensure accuracy Communicate proactively with stakeholders<br><br>Qualifications<br><br>Minimum 5 years of experience in Ocean Export or freight forwarding Good understanding of export operations and documentation Knowledge of Expeditors systems, products, and processes Strong customer service mindset Good communication skills in English (written and verbal) Proficiency in Microsoft Office (Excel, Word) Strong organization and time management skills Problem-solving mindset with attention to detail Ability to work independently and within a team Positive attitude and willingness to learn Ability to support and guide team members Preferred: Hazardous Materials certification<br><br>Additional Information<br><br>Expeditors offers excellent benefits:<br><br>Paid Vacation, Holiday, Sick Time Health Plan: Medical Life Insurance Employee Stock Purchase Plan Training and Personnel Development Program

Telesales Agent – Lead Qualifier / Opener<br>Location: Maadi, Cairo Account: Real Estate Employment Type: Full-time English Level: B2<br>Job Summary<br>Atheel CX is hiring Telesales Agents to join our Real Estate account as Lead Qualifiers / Openers.<br>The role focuses on handling inbound and outbound calls, engaging with potential customers, understanding their needs, and qualifying leads for the next stage of the sales process.<br>Key Responsibilities Handle inbound and outbound calls with potential customers. Engage customers and build rapport through effective communication. Identify customer needs and qualify leads based on defined criteria. Provide accurate information and answer customer inquiries. Ensure qualified leads are properly transferred to the next stage. Maintain accurate records of customer interactions and lead information. Follow account procedures and quality standards. Deliver a professional customer experience throughout each interaction. Requirements Telesales experience is a must. B2 English level or above. Strong verbal communication and interpersonal skills. Confident and customer-focused personality. Good listening and questioning skills. Ability to handle both inbound and outbound calls. Ability to work in a fast-paced environment. Job Details Salary: EGP 16,000 Net No sales target – the main focus is lead qualification and opening. Working Hours: Rotational shifts between 9:00 AM and 10:00 PMDays Off: 2 rotational days off Location: Maadi, Cairo<br>Interested candidates can send their CV via Whats App:+20 150 196 9794Please mention “Real Estate Telesales” when applying.

<p><h4>Position summary</h4> <p>Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.</p> <p>No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.</p> <h4>Preferred qualifications</h4> <p><strong>Education:</strong> High school diploma or G.E.D. equivalent.</p> <p><strong>Related work experience:</strong> No related work experience.</p> <p><strong>Supervisory experience:</strong> No supervisory experience.</p> <p><strong>License or certification:</strong> None.</p> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service.</p> <p>We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job Description Guest Welcome: Greet guests warmly upon arrival, ensuring a positive first impression that aligns with Swiss tel s luxury standards. Personalized Assistance: Provide personalized services by addressing guest inquiries, coordinating special requests, and anticipating their needs. Information Provider: Offer detailed information about the resort s services, facilities, activities, and local attractions to enhance the guest experience. Complaint Resolution: Address guest concerns or complaints promptly, escalating unresolved issues to the Guest Relations Manager or Assistant Manager. VIP Handling: Assist in the preparation and execution of personalized services for VIPs and high-profile guests, ensuring their satisfaction. Special Requests: Coordinate guest requests for special occasions, dining reservations, recreational activities, or room arrangements. Feedback Collection: Gather guest feedback through direct interactions, surveys, and reviews, and communicate insights to the Guest Relations Manager. Cross-Department Liaison: Collaborate with other departments, including Housekeeping, Front Office, and Recreation, to ensure seamless guest experiences. Cultural Engagement: Promote activities and experiences that reflect the local culture and the resort s lifestyle-focused identity. Reservation Support: Assist with bookings for activities, spa treatments, and excursions, ensuring smooth coordination and confirmation. Emergency Support: Provide clear and calm communication to guests during emergencies, following the resort s crisis management protocols. Guest Profiles: Maintain accurate and updated guest profiles, including preferences and special requests, to enhance future interactions. Sustainability Advocacy: Promote eco-friendly practices and services to guests, supporting Ennismore s sustainability initiatives. Check-In/Check-Out Assistance: Support the front office team during peak times by assisting with guest arrivals and departures. Professional Appearance: Maintain a polished and professional appearance that reflects Swiss tel s luxury and lifestyle brand. Problem-Solving: Take initiative to resolve minor guest issues independently, ensuring satisfaction and loyalty. Event Participation: Assist in organizing and executing guest events or activities to enhance their stay. Technology Utilization: Use guest service platforms and tools to track requests, preferences, and feedback efficiently. Continuous Improvement: Stay updated on resort offerings, industry trends, and guest service best practices to improve performance. This role is pivotal in delivering personalized and memorable guest experiences, ensuring Swiss tel Resort Sharm El Sheikh maintains its high standards of immersive and all-inclusive hospitality.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education: At least a high school diploma.</p><p>Experience: At least 2 years of experience in the industry.</p><p>Foreign Language: Proficiency in English to communicate with guests , and Russian speaker .</p><p>Courses and Training: Prior attendance in seminars and trainings related to the job.</p><p>Computer Literacy: MS Office applications.</p><p>Skills: Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques and processes related to the job Expected to perform jobs that require experience in the field, concern more than one unit/process, and are similar in nature</p><p></p></section>

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) provider in the Middle and Far East, focused on delivering high value, innovative customer service solutions. The company specializes in customized outsourcing services that address the unique needs of each client, enabling them to focus on their core business. ETISAL International emphasizes global coverage, cultural understanding, and industry best practices to enhance client and end-customer experiences. The organization is committed to quality, transparency, flexibility, and integrity in its operations. It continuously works to improve management standards and exceed client expectations through advanced technologies and strong human capital values.<br>Role Description This full-time, on-site role is based in Qesm El Maadi and focuses on providing English-language customer service for technical accounts. The English customer service agent handles incoming inquiries and support requests, resolves technical and account-related issues, and ensures accurate documentation of interactions in the designated systems. The role includes troubleshooting basic technical problems, escalating complex issues to the appropriate teams, and following up to ensure timely resolution. The agent maintains a high level of professionalism in all communications, supports customer satisfaction goals, and adheres to service level agreements and quality standards. Collaboration with supervisors and other team members to share updates, feedback, and process improvements is an essential part of the daily work.<br>Qualifications<br> <br>Candidates should possess strong customer-focused skills, including Customer Service and Customer Satisfaction. Candidates should possess effective Communication skills for handling English-speaking customers and technical inquiries. Candidates should possess skills related to Customer Service Representatives and Account Management to support technical accounts. Strong problem-solving and basic technical troubleshooting abilities are required. Ability to work on-site in Qesm El Maadi and maintain consistent attendance in a full-time schedule. Comfort with using CRM systems, ticketing tools, and standard office software. Previous experience in a call center, BPO, or technical support environment is an advantage.

Key Responsibilities:<br>Dealing with Suppliers, Tour Leaders & Guides. Ready for re-locating and traveling to meet suppliers, check quality and connect the office operations team with the ground operations. Interacting with them via various channels phone, chat, email, etc Providing the best freelance tour guides who are the leaders in the market. Managing last-minute bookings at different times. Having experience in daily tours, multi-day tours & full packages. Collecting daily feedback for the ongoing tours & packages. Maintaining the tour quality with Suppliers, Guides & Leaders. Managing and focusing on better relations with the suppliers. Respecting the company rules and regulations. Fast learning and flexibility to deal with other departments. Answering all queries from the Sales & Guest Relations Team. Participating in planning and launching different products. Evaluating suppliers, tour guides and issuing appropriate feedback forms. Communicating with customers before the tour to update pick-up timings and tour details. Staying connected with the customers during the tour, collecting feedback and comments related to it. Making follow-up calls to the customers, checking for their satisfaction, and requesting them to write a review about their experience with us. Analyzing and resolving customer complaints, ensuring excellent service standards.<br>Required Skills:Bachelor's Degree in Tourism, Hospitality, or a related field. Fluency in English is essential, with proficiency in additional languages relevant to the market considered an advantage. Demonstrated ability to manage multiple tasks concurrently, including handling bookings and coordinating with service providers such as transportation companies, suppliers, and tour guides. Excellent time management skills to ensure smooth and timely execution of operations. Strong verbal and written communication skills to effectively engage with clients, travel partners, and team members. Familiarity with travel booking platforms for tours and meet & assist services is required. Capacity to think quickly and implement practical solutions for last-minute changes, cancellations, or unexpected travel issues such as delays or overbookings. Skilled in resolving customer complaints and conflicts professionally and efficiently. High level of accuracy in processing bookings, handling payments, and maintaining travel itineraries to ensure error-free operations. 2 years of proven experience as an Operations Agent in the tourism industry. Ability to up-sell additional services and negotiate favorable deals with service providers to enhance both customer satisfaction and profitability. Proficiency in Microsoft Office, particularly Excel.

Key Responsibilities:<br>Dealing with Suppliers, Tour Leaders & Guides. Ready for re-locating and traveling to meet suppliers, check quality and connect the office operations team with the ground operations. Interacting with them via various channels phone, chat, email, etc Providing the best freelance tour guides who are the leaders in the market. Managing last-minute bookings at different times. Having experience in daily tours, multi-day tours & full packages. Collecting daily feedback for the ongoing tours & packages. Maintaining the tour quality with Suppliers, Guides & Leaders. Managing and focusing on better relations with the suppliers. Respecting the company rules and regulations. Fast learning and flexibility to deal with other departments. Answering all queries from the Sales & Guest Relations Team. Participating in planning and launching different products. Evaluating suppliers, tour guides and issuing appropriate feedback forms. Communicating with customers before the tour to update pick-up timings and tour details. Staying connected with the customers during the tour, collecting feedback and comments related to it. Making follow-up calls to the customers, checking for their satisfaction, and requesting them to write a review about their experience with us. Analyzing and resolving customer complaints, ensuring excellent service standards.<br>Required Skills:Bachelor's Degree in Tourism, Hospitality, or a related field. Fluency in English is essential, with proficiency in additional languages relevant to the market considered an advantage. Demonstrated ability to manage multiple tasks concurrently, including handling bookings and coordinating with service providers such as transportation companies, suppliers, and tour guides. Excellent time management skills to ensure smooth and timely execution of operations. Strong verbal and written communication skills to effectively engage with clients, travel partners, and team members. Familiarity with travel booking platforms for tours and meet & assist services is required. Capacity to think quickly and implement practical solutions for last-minute changes, cancellations, or unexpected travel issues such as delays or overbookings. Skilled in resolving customer complaints and conflicts professionally and efficiently. High level of accuracy in processing bookings, handling payments, and maintaining travel itineraries to ensure error-free operations. A minimum of 3 years of proven experience as an Operations Agent in the tourism industry. Ability to up-sell additional services and negotiate favorable deals with service providers to enhance both customer satisfaction and profitability. Proficiency in Microsoft Office, particularly Excel.

<p><h4>About Four Seasons:</h4> <p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.</p> <p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p> <h4>About the location:</h4> <p>The heartbeat of the Nile. In the heart of Cairo on the banks of the River Nile, our hotel opens the door to discovering Egypt’s 5,000-year-old ancient mysteries. Just a short drive away, set out to explore the majestic pyramids, the 1,000-year-old market, the 12th-century citadel and the ancient Egyptian museum. Later, experience Cairo’s breathtaking sunset from the Nile on a traditional felucca, dine at our nine acclaimed restaurants, relive the pharaoh’s beauty secrets at the spa or simply take an art tour to see the collection of contemporary local artwork that fills our halls.</p> <h4>About Four Seasons Hotel Cairo at Nile Plaza, Egypt:</h4> <p>Four Seasons Hotel Cairo at Nile Plaza dedicates itself to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture is personified by its employees - people who share a single focus and encourage offering phenomenal service.</p> <p>We seek creative talents that are well-mannered, visionary, passionate and have a deep understanding of the hospitality concept.</p> <h4>The role of Reception Agent:</h4> <p>We are currently seeking a full-time talented Reception Agent who is well-mannered, visionary, passionate and has a deep understanding of the hospitality concept to join our team.</p> <p>The Reception Agent is a central part of the Front Office Team whose main objective is to ensure our guests have a smooth arrival and departure experience, handle all guest interactions with the highest level of professionalism and hospitality, accommodating guest special requests whenever possible. Interactions with guests will be in person and by phone.</p> <h4>Our ideal Reception Agent:</h4> <ul> <li>A special talent and passion for ensuring you and your team deliver the highest level of guest experience to our guests.</li> <li>Reading, writing and oral proficiency in the English language.</li> <li>A bachelor degree graduate is a must with 1-2 years of previous luxury experience in a related position.</li> </ul> <h4>Unlock a world of employee well-being and satisfaction with our comprehensive benefit offerings:</h4> <ul> <li>Competitive salary, wages, and a comprehensive benefits package</li> <li>Excellent training and development opportunities</li> <li>Complimentary dry cleaning for employee uniforms, employee meals and stays at Four Seasons properties (based on availability), with discounted meals</li> <li>Comprehensive private medical insurance, dental, disability and life insurance</li> <li>Retirement benefits and pension</li> </ul> <p>In line with our plans for future growth, we have faith in our staff levels in keeping with our exceptional staff-to-guest ratios. We believe that attitude counts as much as skill. As a result, Four Seasons hires motivated people who we train to perform superbly, while we craft an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways. We look forward to receiving your application!</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>The heartbeat of the nile. In the heart of Cairo on the banks of the River Nile, our Hotel opens the door to discovering Egypt’s 5,000-year-old ancient mysteries. Just a short drive away, set out to explore the majestic pyramids, the 1,000-year old market, the 12th-century citadel and the ancient Egyptian museum. Later, experience Cairo’s breathtaking sunset from the Nile on a traditional felucca, dine at our nine acclaimed restaurants, relive the pharaoh’s beauty secrets at the Spa or simply take an art tour to see the collection of contemporary local artwork that fills our halls.<br><br><p><b>Communications Agent&nbsp;– Four Seasons Hotel Cairo at Nile Plaza, Egypt</b>&nbsp;</p><br><br><br><p><b>About Four Seasons Hotel Cairo at Nile Plaza, Egypt:</b>&nbsp;</p><br><br><p>Four Seasons Hotel Cairo at Nile Plaza dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture personifies by its employees - people who share a single focus and&nbsp;encourage&nbsp;to offer phenomenal service.&nbsp;</p><br><br><p>We seek&nbsp;the creative&nbsp;talents that are well-mannered, visionary, and passionate and&nbsp;having&nbsp;a deep understanding of the hospitality concept.&nbsp;</p><br><br><br><p><b>The Role of&nbsp;Communications Agent:</b>&nbsp;</p><br><br><p>We are currently seeking the creative&nbsp;talent&nbsp;a Full-time&nbsp;<b>Communications Agent&nbsp;</b>that&nbsp;is&nbsp;well-mannered, visionary, and passionate and&nbsp;having&nbsp;a deep understanding of the hospitality concept to join our team, having the ability to follow proper payroll procedures, the ability to provide general information and inquiries to all callers&nbsp;and is familiar with hotel services, hours of operation, key hotel personnel, daily activities, special function&nbsp;etc&nbsp;while also having the ability to&nbsp;successfully utilize the telephone switchboard, the hotel computer system, telex and facsimile machines.&nbsp;<br>&nbsp;</p><br><br><p><b>Our Ideal&nbsp;Communications Agent:</b>&nbsp;</p><br><br><p>A special talent and passion for ensuring you and your team deliver the highest&nbsp;level of guest experience&nbsp;and quality&nbsp;to our guests. Proficiency&nbsp;in reading&nbsp;and&nbsp;writing&nbsp;in&nbsp;English is necessary for this role.&nbsp;Fluency in English speaking is mandatory.&nbsp;<br>&nbsp;</p><br><br><p><b>Unlock a world of employee well-being &amp; satisfaction with our comprehensive benefit offerings:</b>&nbsp;</p><br><br><br><ul><li><p>Competitive Salary, wages, and a comprehensive benefits package&nbsp;</p><br><br></li></ul><ul><li><p>Excellent Training and Development opportunities&nbsp;</p><br><br></li></ul><ul><li><p>Complimentary Dry Cleaning for Employee Uniforms, Employee Meals and stays at FS properties (based on availability), with discounted meals.&nbsp;</p><br><br></li></ul><ul><li><p>Comprehensive private medical insurance, Dental/disability/life insurance&nbsp;</p><br><br></li></ul><ul><li><p>Retirement benefits/pension&nbsp;</p><br><br></li></ul><br><p><b>Learn more about what it is like to work at Four Seasons - visit us:</b>&nbsp;</p><br><br><br><ul><li><p><u>https://www.linkedin.com/company/four-seasons-hotels-and-resorts</u>&nbsp;</p><br><br></li></ul><ul><li><p><u>https://www.facebook.com/FourSeasonsJobs</u>&nbsp;<br>​</p><br><br></li></ul><p>In line with our plans for future growth, we have faith in our staff levels in keeping with our exceptional staff-to-guest ratios. We believe that attitude counts as&nbsp;much as&nbsp;skill. As a result, Four Seasons hires motivated people who we train to perform superbly, while we craft an environment where they can flourish.&nbsp;Ultimately, our culture breeds success, and rewards it in many different ways. <i>We look forward to receiving your application</i><b>!</b>&nbsp;</p><br><br><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>The heartbeat of the nile. In the heart of Cairo on the banks of the River Nile, our Hotel opens the door to discovering Egypt’s 5,000-year-old ancient mysteries. Just a short drive away, set out to explore the majestic pyramids, the 1,000-year old market, the 12th-century citadel and the ancient Egyptian museum. Later, experience Cairo’s breathtaking sunset from the Nile on a traditional felucca, dine at our nine acclaimed restaurants, relive the pharaoh’s beauty secrets at the Spa or simply take an art tour to see the collection of contemporary local artwork that fills our halls.<br><br><p><b><u><span>Reception</span><span>&nbsp;Agent</span></u></b><b><span>– Four Seasons Hotel Cairo at Nile Plaza, Egypt</span></b></p><br><br><br><p><b><span>About Four Seasons Hotel Cairo at Nile Plaza, Egypt:</span></b></p><br><br><p><span><span>Four Seasons Hotel Cairo at Nile Plaza dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture personifies by its employees - people who share a single focus and</span><span>encourage</span><span>to offer phenomenal service.&nbsp;</span></span></p><br><br><p><span><span>We seek</span><span>the creative</span><span>talents that are well-mannered, visionary, and passionate and</span><span>having</span><span>a deep understanding of the hospitality concept.&nbsp;</span></span></p><br><br><br><p><b><span>The Role of</span><span>Reception Agent</span><span>:</span></b></p><br><br><p><span><span>We are currently seeking the creative</span><span>talent</span><span>a Full-time talented </span><span>Reception Agent</span><span>&nbsp;that&nbsp;</span><span>is</span><span>&nbsp;well-mannered, visionary, and passionate and</span><span>having</span><span>a deep understanding of the hospitality concept to join our team.&nbsp;</span></span></p><br><br><p><span><span>The&nbsp;</span><span>Reception</span><span>&nbsp;Agent is a central part of the Front Office Team whose main</span><span>objective</span><span>is to ensure our guests have a smooth arrival and departure experience</span><span>, handle all guest interactions with the highest level of professionalism and hospitality, accommodating guest special request</span><span>s whenever possible. Interactions with guests will be in person and by phone.</span></span><br></p><br><br><p><b><span>Our Ideal&nbsp;</span><span>Reception</span><span>&nbsp;Agent:</span></b></p><br><br><p><span><span>A special talent and passion for ensuring you and your team deliver the highest level of guest experience to our guests</span><span>.&nbsp;</span><span>Reading, writing and oral</span><span>proficiency</span><span>in the English language and a</span><span>bachelor</span><span>degree graduate is</span><span>a must</span><span>with 1-2 years of pervious luxury experience in related position</span><span>. </span></span></p><br><br><br><p><b><span>Unlock a world of employee well-being &amp; satisfaction with our comprehensive benefit offerings:</span></b></p><br><br><p><span><span>Competitive Salary, wages, and a comprehensive benefits package&nbsp;</span></span></p><br><br><p><span><span>Excellent Training and Development opportunities&nbsp;</span></span></p><br><br><p><span><span>Complimentary Dry Cleaning for Employee Uniforms, Employee Meals and stays at FS properties (based on availability), with discounted meals.&nbsp;</span></span></p><br><br><p><span><span>Comprehensive private medical insurance, Dental/disability/life insurance&nbsp;</span></span></p><br><br><p><span><span>Retirement benefits/pension&nbsp;</span></span></p><br><br><br><p><b><span>Learn more about what it is like to work at Four Seasons - visit us:</span></b></p><br><br><p><u><span>https://www.linkedin.com/company/four-seasons-hotels-and-resorts</span></u></p><br><br><p><u><span>https://www.facebook.com/FourSeasonsJobs</span></u></p><br><br><br><p><span><span>In line with our plans for future growth, we have faith in our staff levels in keeping with our exceptional staff-to-guest ratios. We believe that attitude counts as</span><span>much as</span><span>skill. As a result, Four Seasons hires motivated people who we train to perform superbly, while we craft an environment where they can flourish.</span><span>Ultimately, our culture breeds success, and rewards it in many different ways.</span></span><i><span>We look forward to receiving your application</span></i><b><span>!</span></b></p><br><br><br><br><br><br><br><br> </div>

<p>Closely deal with all requests, problems and needs of guests staying at Rixos Hotels Egypt and find solutions to problems, focusing on guest satisfaction. Listen attentively to guests to get an effective customer-oriented perspective and handle complaints properly. Handle guest complaints and find solutions. Report any problems that take time to solve to his/her direct manager and follow-up on the matter. Greet guests that will check-in at the reception in coordination with the Front Office Department and, if possible, accompany the guests to their room and call them during the day to ask for any needs they may have. Make Guest Contacts during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these. Write down any comments, requests, suggestions and complaints received from guests during the day into the Through Our Guests Eyes report together with their answers and actions. Ask guests to fill out a questionnaire during the day. Assess the results of the questionnaire. Translate them into English and e-mail them to all of the department managers. Identify the special days of guests such as birthdays, wedding anniversaries etc., make the necessary organization together with the related departments and monitor the organization. Work in coordination with all departments and ensure the flow of necessary information. Take all special orders from guests such as birthday cakes, flowers etc., inform the necessary departments and ensure that the order is delivered to the guest. Ensure that requests for a babysitter, plane or coach ticket, restaurant reservation, medication etc. placed by guests are met as soon as possible. Follow the VIP procedures and greet VIP guests and bid them farewell. Walk agency representatives and potential guests around the facility. Prepare written documents for activities to be announced to guests. Ensure that these documents are distributed to guest rooms with the help of the related departments. Handle guest requests for the A la Carte restaurants and fill out a reservation form for each A la Carte restaurant and inform the F&amp;B Department. Observe the overall guest satisfaction during the activities and in the areas throughout the day and report to the Guest Relations Manager/Supervisor about the atmosphere. Have detailed knowledge of all physical features of the facility as well as all activities/services offered at the facility. Support hotel sales. Is authorised to sell charged services. Take part in the Emergency Response Teams. Keep any items that guests lose in the facility or forget in their room when checking out. Deliver any lost and found to guests still at the hotel or send them by mail. Respond to guest inquiry forms and all written suggestions, complaints etc. Provide guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitor and report the incident to the Guest Relations Manager. Be open to all developments related to the profession. Closely keep track of the developments so as to contribute to finding solutions. Take part in training programs and departmental internal communication meetings. Due to being in direct contact with guests, must always look clean, neat and fresh. To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.). To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment. To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs. Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities. Carry out all other duties assigned by managers and hotel management not specified in the job description.</p><p><strong>Desired Candidate Profile</strong></p><p>At least a high school diploma. At least 2 years of experience in the industry. Proficiency in English to communicate with guests and understand the professional terminology related to the devices and equipment used and a good command of Arabic, German, French or Russian. Prior attendance in seminars and trainings related to the job. MS Office applications, Front Office programs (Fidelio, Opera etc.). Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field, concern more than one unit/process, and are similar in nature.</p>