Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) provider in the Middle and Far East, focused on delivering high value, innovative customer service solutions. The company specializes in customized outsourcing services that address the unique needs of each client, enabling them to focus on their core business. ETISAL International emphasizes global coverage, cultural understanding, and industry best practices to enhance client and end-customer experiences. The organization is committed to quality, transparency, flexibility, and integrity in its operations. It continuously works to improve management standards and exceed client expectations through advanced technologies and strong human capital values.
Role Description This full-time, on-site role is based in Qesm El Maadi and focuses on providing English-language customer service for technical accounts. The English customer service agent handles incoming inquiries and support requests, resolves technical and account-related issues, and ensures accurate documentation of interactions in the designated systems. The role includes troubleshooting basic technical problems, escalating complex issues to the appropriate teams, and following up to ensure timely resolution. The agent maintains a high level of professionalism in all communications, supports customer satisfaction goals, and adheres to service level agreements and quality standards. Collaboration with supervisors and other team members to share updates, feedback, and process improvements is an essential part of the daily work.
Qualifications

Candidates should possess strong customer-focused skills, including Customer Service and Customer Satisfaction. Candidates should possess effective Communication skills for handling English-speaking customers and technical inquiries. Candidates should possess skills related to Customer Service Representatives and Account Management to support technical accounts. Strong problem-solving and basic technical troubleshooting abilities are required. Ability to work on-site in Qesm El Maadi and maintain consistent attendance in a full-time schedule. Comfort with using CRM systems, ticketing tools, and standard office software. Previous experience in a call center, BPO, or technical support environment is an advantage.