Research and development Jobs in Egypt

Location: Cairo, Egypt (hybrid), with roughly 25% regional travel Entity: Zettasoft Egypt (https://www.zettasoft.com) Reports to: Managing Director, Zettasoft Egypt<br>About Zettasoft Egypt Zettasoft has been building software and advising technology leaders since 2007. Zettasoft Egypt, our Cairo office, serves the Middle East and North Africa with IT consulting, custom software development, and Odoo ERP implementation. For years, the same Cairo team has also designed and shipped production software for American clients, to US standards and on US timelines. Why This Role Exists Odoo built our reputation in the region, but it isn't the ceiling. The delivery muscle for much more is already here and already proven. AI enablement, custom application development, data analytics, cybersecurity operations, cloud management, and fractional CIO/CTO leadership have all been exercised for US clients for years. What we haven't done is sell that capability at scale to the region we sit in. The demand exists across Egypt and the Gulf, and we are barely touching it. We are hiring a Director of Business Development to change that and to build a regional pipeline that extends well beyond ERP implementation. What Zettasoft Egypt ultimately becomes in the region—the mix of consulting, engineering services, and products we lead with—is deliberately open. This role will help define it based on what the market buys. What You Will DoGenerate and own the pipeline• Build and execute a regional business development plan covering Egypt and priority Gulf markets (KSA, UAE, and selectively Qatar and Kuwait)• Identify which industries to go after (manufacturing, distribution and trading, education, retail, healthcare, financial services) and decide where our capability and their spending meet• Source new opportunities through direct outreach, referrals, industry events, and your own network. This role carries a number.• Qualify rigorously. We'd rather run three real deals well than twelve poorly. Expand the portfolio beyond Odoo• Position and sell the full Zettasoft catalogue: AI enablement and engineering, custom software development, data analytics and Power BI automation, cybersecurity strategy and operations, cloud and infrastructure management, and fractional CIO/CTO advisory• Translate technical capability into commercial language a CFO, COO, or business owner will act on• Lead with our strongest differentiator: a Cairo team with a US-client delivery track record, available to regional buyers without the cost or distance of a Western firm Find the software product this market needs• Listen for the problems that come up in deal after deal: the workarounds, the compliance burdens, the gaps between what Odoo does and what regional businesses need• Build the commercial case for the strongest of these: who buys it, what they pay today, and what a regional market is worth• Recruit design partners from your pipeline and existing accounts, and work with our product and engineering leadership to take a validated idea to first paying customers Recurring themes include Arabic-first AI applications, regional e-invoicing and regulatory compliance, and vertical extensions on top of Odoo. We are not committed to any direction yet; making the case is part of the job. Grow existing accounts• Map our Odoo and consulting clients for cross-sell and expansion opportunities• Build senior relationships that outlast individual projects and convert one-off implementations into multi-year engagements Build the partner ecosystem• Deepen our partnership with Odoo into a steady source of referred pipeline• Identify and develop new channel, reseller, and systems-integrator relationships across the region Run deals end to end• Lead every opportunity from first conversation through discovery, scoping, proposal, negotiation, and close• Work with our technical and management teams to turn a stated problem into a solution we can deliver; you bring the client context, they bring the architecture• Own pricing discipline and margin outcomes alongside the Managing Director• Maintain accurate forecasts and pipeline hygiene in our CRM, and hand off cleanly to delivery Inform strategy• Research where the market is going and recommend where Zettasoft should expand next: which countries, industries, and service lines deserve investment• Feed what you learn about competitors, pricing, and demand into our positioning, marketing, and event strategy<br>What Success Looks Like in Year One• A qualified pipeline built from scratch across at least two markets, with a repeatable outbound and referral motion• Signed engagements in at least two service lines outside Odoo implementation• A researched business case for one regional software product, with named design partners, strong enough for a build-or-not decision• Measurable revenue expansion within the existing client base• At least one partner or channel relationship generating referred opportunities• A clear recommendation on where to concentrate our commercial effort in year two<br>What You Bring Required• 8+ years in business development, enterprise sales, or client-facing consulting, with at least 4 years selling technology services (IT consulting, systems integration, custom development, managed services, or ERP) in the MENA region• A record of originating and closing new business you personally sourced• A solid technical foundation, from a computer science or engineering degree or equivalent hands-on experience: you can scope a custom software build, question an architecture, and speak fluently about cloud platforms, ERP systems, data and analytics, and modern AI without an engineer beside you• Credibility with owners, CFOs, and COOs, and comfort being the most senior person in the room representing us• Fluency in the region: you know how buying decisions get made in Egypt and the Gulf, and you have relationships worth leveraging• Strong written and spoken English and Arabic• Comfort with ambiguity and an appetite for building the function rather than inheriting one• Willingness to travel regionally, roughly 25% of the time Strongly preferred• Earlier hands-on experience as a solutions architect, presales engineer, developer, or technical consultant• Experience selling into Gulf markets from Egypt, or an existing network of buyers and partners there• Background in a consultancy, systems integrator, or software services firm rather than pure product sales• Familiarity with Odoo, Microsoft Dynamics, or comparable ERP ecosystems• Exposure to selling AI, data and analytics, or cybersecurity services• Experience building partner or channel programs• Experience taking a software product to market, whether as early-stage Saa S, a new product line inside a services firm, or your own venture<br>What We Offer• Competitive compensation package• Direct access to senior leadership in Cairo and the US• A proven delivery organization behind everything you sell, plus an established regional client list to build from• Ownership of the regional commercial strategy, and the budget and authority to build a team as the pipeline earns it• A path into product: if you find the opportunity and make the case, you will help build and lead it• Hybrid working from our Cairo office• Investment in continuous learning, including partner certifications

Location: Cairo, Egypt (hybrid), with roughly 25% regional travel Entity: Zettasoft Egypt (https://www.zettasoft.com) Reports to: Managing Director, Zettasoft Egypt<br>About Zettasoft Egypt Zettasoft has been building software and advising technology leaders since 2007. Zettasoft Egypt, our Cairo office, serves the Middle East and North Africa with IT consulting, custom software development, and Odoo ERP implementation. For years, the same Cairo team has also designed and shipped production software for American clients, to US standards and on US timelines. Why This Role Exists Odoo built our reputation in the region, but it isn't the ceiling. The delivery muscle for much more is already here and already proven. AI enablement, custom application development, data analytics, cybersecurity operations, cloud management, and fractional CIO/CTO leadership have all been exercised for US clients for years. What we haven't done is sell that capability at scale to the region we sit in. The demand exists across Egypt and the Gulf, and we are barely touching it. We are hiring a Director of Business Development to change that and to build a regional pipeline that extends well beyond ERP implementation. What Zettasoft Egypt ultimately becomes in the region—the mix of consulting, engineering services, and products we lead with—is deliberately open. This role will help define it based on what the market buys. What You Will DoGenerate and own the pipeline• Build and execute a regional business development plan covering Egypt and priority Gulf markets (KSA, UAE, and selectively Qatar and Kuwait)• Identify which industries to go after (manufacturing, distribution and trading, education, retail, healthcare, financial services) and decide where our capability and their spending meet• Source new opportunities through direct outreach, referrals, industry events, and your own network. This role carries a number.• Qualify rigorously. We'd rather run three real deals well than twelve poorly. Expand the portfolio beyond Odoo• Position and sell the full Zettasoft catalogue: AI enablement and engineering, custom software development, data analytics and Power BI automation, cybersecurity strategy and operations, cloud and infrastructure management, and fractional CIO/CTO advisory• Translate technical capability into commercial language a CFO, COO, or business owner will act on• Lead with our strongest differentiator: a Cairo team with a US-client delivery track record, available to regional buyers without the cost or distance of a Western firm Find the software product this market needs• Listen for the problems that come up in deal after deal: the workarounds, the compliance burdens, the gaps between what Odoo does and what regional businesses need• Build the commercial case for the strongest of these: who buys it, what they pay today, and what a regional market is worth• Recruit design partners from your pipeline and existing accounts, and work with our product and engineering leadership to take a validated idea to first paying customers Recurring themes include Arabic-first AI applications, regional e-invoicing and regulatory compliance, and vertical extensions on top of Odoo. We are not committed to any direction yet; making the case is part of the job. Grow existing accounts• Map our Odoo and consulting clients for cross-sell and expansion opportunities• Build senior relationships that outlast individual projects and convert one-off implementations into multi-year engagements Build the partner ecosystem• Deepen our partnership with Odoo into a steady source of referred pipeline• Identify and develop new channel, reseller, and systems-integrator relationships across the region Run deals end to end• Lead every opportunity from first conversation through discovery, scoping, proposal, negotiation, and close• Work with our technical and management teams to turn a stated problem into a solution we can deliver; you bring the client context, they bring the architecture• Own pricing discipline and margin outcomes alongside the Managing Director• Maintain accurate forecasts and pipeline hygiene in our CRM, and hand off cleanly to delivery Inform strategy• Research where the market is going and recommend where Zettasoft should expand next: which countries, industries, and service lines deserve investment• Feed what you learn about competitors, pricing, and demand into our positioning, marketing, and event strategy<br>What Success Looks Like in Year One• A qualified pipeline built from scratch across at least two markets, with a repeatable outbound and referral motion• Signed engagements in at least two service lines outside Odoo implementation• A researched business case for one regional software product, with named design partners, strong enough for a build-or-not decision• Measurable revenue expansion within the existing client base• At least one partner or channel relationship generating referred opportunities• A clear recommendation on where to concentrate our commercial effort in year two<br>What You Bring Required• 8+ years in business development, enterprise sales, or client-facing consulting, with at least 4 years selling technology services (IT consulting, systems integration, custom development, managed services, or ERP) in the MENA region• A record of originating and closing new business you personally sourced• A solid technical foundation, from a computer science or engineering degree or equivalent hands-on experience: you can scope a custom software build, question an architecture, and speak fluently about cloud platforms, ERP systems, data and analytics, and modern AI without an engineer beside you• Credibility with owners, CFOs, and COOs, and comfort being the most senior person in the room representing us• Fluency in the region: you know how buying decisions get made in Egypt and the Gulf, and you have relationships worth leveraging• Strong written and spoken English and Arabic• Comfort with ambiguity and an appetite for building the function rather than inheriting one• Willingness to travel regionally, roughly 25% of the time Strongly preferred• Earlier hands-on experience as a solutions architect, presales engineer, developer, or technical consultant• Experience selling into Gulf markets from Egypt, or an existing network of buyers and partners there• Background in a consultancy, systems integrator, or software services firm rather than pure product sales• Familiarity with Odoo, Microsoft Dynamics, or comparable ERP ecosystems• Exposure to selling AI, data and analytics, or cybersecurity services• Experience building partner or channel programs• Experience taking a software product to market, whether as early-stage Saa S, a new product line inside a services firm, or your own venture<br>What We Offer• Competitive compensation package• Direct access to senior leadership in Cairo and the US• A proven delivery organization behind everything you sell, plus an established regional client list to build from• Ownership of the regional commercial strategy, and the budget and authority to build a team as the pipeline earns it• A path into product: if you find the opportunity and make the case, you will help build and lead it• Hybrid working from our Cairo office• Investment in continuous learning, including partner certifications

Country Business Development Manager – Construction Chemicals | Egypt<br>Location: Giza, Egypt Employment Type: Full-time Job Function: Business Development / Sales Industry: Construction Chemicals<br>About the Role We are looking for an experienced Country Business Development Manager with a strong background in the Construction Chemicals industry to lead the development and growth of a new business in Egypt for a leading multinational organization. This is a Greenfield market leadership role, with responsibility for building the business from an early stage, developing the go-to-market strategy, establishing distribution channels, developing strategic customer relationships, driving specification and project penetration, and delivering sustainable sales and profitability growth. The ideal candidate will have strong hands-on experience in Construction Chemicals, Project Sales, Specification Selling, Distributor Management, and Business Development within the Egyptian market.<br>Key Responsibilities Market & Business Development Develop and execute the Egypt market entry and growth strategy. Identify target segments, market gaps, key customers, and growth opportunities. Develop territory, customer penetration, and route-to-market plans. Build and maintain a qualified sales and project pipeline. Identify and acquire new customers and strategic accounts.<br>Construction Chemicals & Project Sales Develop business across the Egyptian construction market. Drive project sales and project penetration from specification through execution. Build strong relationships with contractors, consultants, developers, applicators, and other key stakeholders. Identify major construction projects and key decision-makers. Develop and secure product specifications in targeted projects.<br>Distributor & Channel Development Identify, appoint, develop, and manage distributors across Egypt. Establish distributor sales targets and performance KPIs. Conduct regular business reviews, training, and joint customer visits. Develop channel coverage plans to maximize market penetration.<br>Commercial & Competitive Management Analyze competitor strategies, pricing, product positioning, and distribution channels. Develop pricing and commercial strategies. Drive sales and profitability targets. Maintain accurate sales forecasts. Monitor customer retention, collections, and overdue accounts. Support the launch and market penetration of new products.<br>Requirements Bachelor's degree in Civil Engineering, Chemical Engineering, Chemistry, Business Administration, or a related field. Minimum 5 years of experience specifically within the Construction Chemicals industry in Egypt. Proven experience in Business Development, Project Sales, and Key Account Management. Strong knowledge of the Egyptian construction chemicals market. Hands-on experience dealing with contractors, consultants, developers, distributors, and applicators. Strong exposure to specification selling and project-based business development. Experience with a multinational construction chemicals manufacturer is highly preferred. Strong commercial, negotiation, networking, and presentation skills. Strategic thinking and strong business planning capabilities. Strong customer relationship management skills. Results-oriented with a strong drive for growth. Fluent in Arabic and English, written and spoken. Valid driving license. Willingness to travel extensively across Egypt.<br>What We Are Looking For We are looking for a commercially driven and entrepreneurial professional who can:Build a business from zero. Develop the market rather than simply manage an existing customer base. Build strong relationships across the construction chemicals ecosystem. Create and convert project opportunities into actual business. Establish and grow distribution channels. Balance revenue growth, profitability, and sustainable market development.<br>Key Success Measures Success in this role will be measured by:Sales and profitability growth. New customers and projects opened. Market share growth. Project wins and specification conversion. Distributor and channel development. Growth of strategic accounts. Sales pipeline quality and forecast accuracy. Customer retention and collection performance. Successful launch and penetration of new products.<br>Location: Giza, Egypt Apply now with your updated CV to be considered for this opportunity.

Country Business Development Manager – Construction Chemicals | Egypt<br>Location: Giza, Egypt Employment Type: Full-time Job Function: Business Development / Sales Industry: Construction Chemicals<br>About the Role We are looking for an experienced Country Business Development Manager with a strong background in the Construction Chemicals industry to lead the development and growth of a new business in Egypt for a leading multinational organization. This is a Greenfield market leadership role, with responsibility for building the business from an early stage, developing the go-to-market strategy, establishing distribution channels, developing strategic customer relationships, driving specification and project penetration, and delivering sustainable sales and profitability growth. The ideal candidate will have strong hands-on experience in Construction Chemicals, Project Sales, Specification Selling, Distributor Management, and Business Development within the Egyptian market.<br>Key Responsibilities Market & Business Development Develop and execute the Egypt market entry and growth strategy. Identify target segments, market gaps, key customers, and growth opportunities. Develop territory, customer penetration, and route-to-market plans. Build and maintain a qualified sales and project pipeline. Identify and acquire new customers and strategic accounts.<br>Construction Chemicals & Project Sales Develop business across the Egyptian construction market. Drive project sales and project penetration from specification through execution. Build strong relationships with contractors, consultants, developers, applicators, and other key stakeholders. Identify major construction projects and key decision-makers. Develop and secure product specifications in targeted projects.<br>Distributor & Channel Development Identify, appoint, develop, and manage distributors across Egypt. Establish distributor sales targets and performance KPIs. Conduct regular business reviews, training, and joint customer visits. Develop channel coverage plans to maximize market penetration.<br>Commercial & Competitive Management Analyze competitor strategies, pricing, product positioning, and distribution channels. Develop pricing and commercial strategies. Drive sales and profitability targets. Maintain accurate sales forecasts. Monitor customer retention, collections, and overdue accounts. Support the launch and market penetration of new products.<br>Requirements Bachelor's degree in Civil Engineering, Chemical Engineering, Chemistry, Business Administration, or a related field. Minimum 5 years of experience specifically within the Construction Chemicals industry in Egypt. Proven experience in Business Development, Project Sales, and Key Account Management. Strong knowledge of the Egyptian construction chemicals market. Hands-on experience dealing with contractors, consultants, developers, distributors, and applicators. Strong exposure to specification selling and project-based business development. Experience with a multinational construction chemicals manufacturer is highly preferred. Strong commercial, negotiation, networking, and presentation skills. Strategic thinking and strong business planning capabilities. Strong customer relationship management skills. Results-oriented with a strong drive for growth. Fluent in Arabic and English, written and spoken. Valid driving license. Willingness to travel extensively across Egypt.<br>What We Are Looking For We are looking for a commercially driven and entrepreneurial professional who can:Build a business from zero. Develop the market rather than simply manage an existing customer base. Build strong relationships across the construction chemicals ecosystem. Create and convert project opportunities into actual business. Establish and grow distribution channels. Balance revenue growth, profitability, and sustainable market development.<br>Key Success Measures Success in this role will be measured by:Sales and profitability growth. New customers and projects opened. Market share growth. Project wins and specification conversion. Distributor and channel development. Growth of strategic accounts. Sales pipeline quality and forecast accuracy. Customer retention and collection performance. Successful launch and penetration of new products.<br>Location: Giza, Egypt Apply now with your updated CV to be considered for this opportunity.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><em><strong>This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.</strong></em></p><br><p>Our client is an established, accredited microbiology laboratory providing specialized testing services to manufacturers across the pharmaceutical, cosmetics, food and beverage, medical device, personal care, and consumer products industries. The organization helps businesses maintain product safety, quality, and regulatory compliance through specialized microbiological testing services.</p><br>Role Overview<p>As a <strong>Sales Development Representative (SDR)</strong>, you will serve as the first point of contact for inbound inquiries while proactively building outbound pipeline across targeted manufacturing companies.</p><br><p>Working closely with the Sales Manager and Account Executive, you will qualify inbound opportunities, research prospective accounts, conduct personalized outreach, and schedule qualified meetings for the sales team. This role combines inbound lead management with outbound prospecting and is ideal for someone who enjoys research, consultative outreach, and developing relationships with decision-makers in technical industries.</p><br>Location<p><strong>Fully Remote | Monday–Friday, 9:00 AM–5:00 PM CST</strong></p><br>Key ResponsibilitiesInbound Lead Qualification<ul><li><p>Respond promptly to inbound inquiries generated through marketing initiatives.</p><br></li><li><p>Conduct discovery conversations to understand prospect needs and determine qualification.</p><br></li><li><p>Schedule qualified meetings for the Account Executive.</p><br></li><li><p>Maintain fast response times while providing a professional and positive prospect experience.</p><br></li></ul>Outbound Prospecting &amp; Lead Generation<ul><li><p>Research target manufacturing companies and identify relevant decision-makers.</p><br></li><li><p>Execute personalized prospecting through email, LinkedIn, and phone outreach.</p><br></li><li><p>Generate qualified opportunities and contribute consistently to outbound pipeline growth.</p><br></li><li><p>Maintain consistent daily prospecting and outreach activity.</p><br></li><li><p>Research prospects thoroughly to support relevant and consultative sales conversations.</p><br></li></ul>CRM &amp; Pipeline Management<ul><li><p>Maintain accurate and up-to-date prospect information within HubSpot.</p><br></li><li><p>Document prospect interactions, outreach activities, follow-ups, and lifecycle stages.</p><br></li><li><p>Maintain clean and organized prospect data throughout the sales process.</p><br></li><li><p>Track activity metrics and provide visibility into outbound and pipeline performance.</p><br></li></ul>Sales Team Collaboration<ul><li><p>Work closely with the Sales Manager and Account Executive to coordinate qualified opportunities.</p><br></li><li><p>Ensure prospects receive timely follow-up and transition smoothly through the sales process.</p><br></li><li><p>Support a structured and process-oriented approach to both inbound and outbound lead generation.</p><br></li></ul>QualificationsExperience<ul><li><p>1–3 years of experience as an SDR, BDR, or in a similar sales development role.</p><br></li><li><p>Hands-on experience conducting outbound prospecting through phone, email, and LinkedIn.</p><br></li><li><p>Experience qualifying prospects and scheduling meetings for Account Executives or sales teams.</p><br></li><li><p>Experience selling into manufacturing, life sciences, laboratory services, healthcare, or other technical industries is preferred.</p><br></li><li><p>Experience building targeted outbound prospect lists is a plus.</p><br></li></ul>Skills<ul><li><p>Demonstrates excellent written communication skills and can create clear, professional, and personalized prospecting messages.</p><br></li><li><p>Communicates confidently over the phone and is comfortable conducting discovery and qualification conversations with prospective customers.</p><br></li><li><p>Has strong research skills and can identify relevant target accounts, decision-makers, and information needed to personalize outreach.</p><br></li><li><p>Has experience using HubSpot and sales engagement platforms such as Apollo, Outreach, Salesloft, or similar tools to manage prospecting activities and pipeline information.</p><br></li><li><p>Is comfortable using LinkedIn for prospect research and outreach, with LinkedIn Sales Navigator experience considered a plus.</p><br></li><li><p>Maintains accurate CRM records and demonstrates strong attention to detail when tracking prospect interactions, follow-ups, and lifecycle stages.</p><br></li><li><p>Can effectively balance inbound lead qualification with consistent outbound prospecting activities.</p><br></li></ul>Mindset &amp; Attributes<ul><li><p>Highly organized and capable of maintaining consistent follow-through.</p><br></li><li><p>Curious and motivated to learn about technical industries and customer needs.</p><br></li><li><p>Persistent and comfortable with outbound prospecting without relying on overly aggressive sales tactics.</p><br></li><li><p>Coachable and receptive to feedback from sales leadership.</p><br></li><li><p>Process-oriented and dependable when managing recurring sales activities.</p><br></li><li><p>Comfortable balancing multiple inbound and outbound priorities.</p><br></li></ul>What Success Looks Like<ul><li><p>Inbound inquiries receive timely responses within established service-level expectations.</p><br></li><li><p>Qualified meetings are consistently generated for the Account Executive.</p><br></li><li><p>A healthy outbound pipeline is developed and maintained through consistent prospecting.</p><br></li><li><p>HubSpot records remain accurate, complete, and organized.</p><br></li><li><p>Prospecting activities are consistent and aligned with target accounts and decision-makers.</p><br></li><li><p>The Sales Development Representative becomes a trusted partner to the Account Executive and Sales Manager within the first 90 days.</p><br></li></ul>Opportunity<p>This is an opportunity to join an established organization serving manufacturers across highly specialized and technical industries. You will gain experience balancing inbound qualification with outbound business development while working directly with sales leadership. For someone who enjoys research, relationship building, and consultative prospecting, this role provides the opportunity to contribute directly to pipeline growth while developing deeper expertise in technical B2B sales.</p><br><strong><u>Application Process:</u></strong>To be considered for this role these steps need to be followed:<ul><li><p>Fill in the application form</p><br></li><li><p>Record a video showcasing your skill sets</p><br></li></ul> </div>

<p>Train and facilitate key hotel and Four Seasons training programs including but not limited to, Embark orientation, service foundations, leadership behaviors, departmental standard training, compliance training, Leadership Development courses etc. Assign, train, manage and deploy designated trainers who are strong in the continuous development of peers for job-role techniques in alignment with FS standards. Inspire and train leaders to effectively participate in the development and training of other employees; this is critical to the successful delivery of the L&amp;D mission. Ensure service quality through the study of LQA/Forbes and other 3rd party evaluation results. Get involved in operational improvements where learning can contribute to the solution, and state when it cannot. Enforce Four Seasons standards through testing and training. Plans and executes property-wide change initiatives, including service initiatives, Company-wide change initiatives, and other large-scale projects related to growth and learning Selects and manages external vendors to deliver specialized training on service and / or management skills Bases the direction for learning on a thorough Learning Needs Analysis Creates and produces a Learning Needs Analysis (LNA) and Training Plan aligned to the property s goals &amp; budget cycle Creates and adheres to an annual budget for all training programs, initiatives, and learning resources Willingness to contribute to the operation where needed. Strong administrative, communication, delegation, and interpersonal skills are required. Assist with all other P&amp;C duties as needed, including but not limited to: Employee Events, policies, recruitment, interviewing, health &amp; safety, community outreach, ordering and purchasing.</p><p><strong>Desired Candidate Profile</strong></p><p>Minimum of 3 years experience working in a managerial capacity; Experience in hotel operations, preferably Four Seasons or other service environments or; Experience in adult education or a similar environment; Experience managing in diverse cultures. University education or equivalent experience</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br><br> </div>

<p><b>Job Purpose</b></p><p> To provide sustainable mobile apps to various Etisalat departments that help optimize business processes. To lead mobile development team to achieve best customer experience. </P><p><b>Report To Position Name</b></p><p>• Build mobile applications development strategy. • Working with business and technical teams to evaluate and select technical solutions • Assess, design and build P&S and other B2E mobile solutions • Lead the technical mobile application development team • Ensure the mobile application development best practices are applied • Ensure the quality of the products • Ensure the code quality and standards • Investigate and select the most suitable mobile application development platforms and tools • Continuous improvement and enhancement for all the team activities and processes • On time and weekly reporting all the projects to ensure achieving the targets which complied with the required KPIs. • Work on recruiting high caliber team members and ensure continuity plan for the team. • Select, communicate and negotiate effectively with the vendors to ensure a win-win situation and successful accomplishments of tasks considering cost optimization without impacting the quality of the vendors’ deliverables. • Ensure & facilitate the development and maintenance of efficient delivery mobile applications following first class standards and procedures. • Empower the business with innovative solutions & technologies to help in achieving Etisalat strategic objectives • Manages day-to-day operational aspects of a project and scope. </p>

<p>Supervise daily learning and development operations and training schedules. Ensure effective delivery of training programs in line with brand standards. Guide and support People Development team members in training activities. Coordinate annual and monthly training plans with department heads. Oversee preparation of training materials, venues, and attendance records. Ensure timely execution of mandatory and departmental training. Monitor accuracy of training matrices, LMS records, and development files. Ensure compliance with audit, legal, and brand learning requirements. Support internal and external audits related to training and development. Supervise colleague induction and orientation programs. Ensure completion of onboarding learning paths for all new hires. Coordinate cross-department participation for induction activities. Support talent development, succession planning, and career programs. Coordinate workshops, assessments, and development initiatives. Promote a culture of continuous learning and engagement. Prepare training performance reports, attendance statistics, and evaluations. Analyze training effectiveness and recommend improvement actions. Maintain accurate dashboards and L&amp;D reports for management.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in Human Resources, Education, Business Administration, or related field. 3 5 years of experience in learning &amp; development or HR roles, preferably in hospitality, with supervisory exposure.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About the job Localization Senior Business Development Executive (Hybrid) <p>The Senior Business Development Specialist will play a pivotal role in driving the growth of Bayantech by developing strategic business relationships and enhancing client support. This position requires a seasoned professional with a deep understanding of the translation industry, strong sales acumen, and the ability to lead initiatives that drive revenue and client satisfaction.</p><br> <p><strong>Responsibilities:</strong></p><br> <ul><li><strong>Strategic Growth Development:</strong> Formulate and execute comprehensive growth strategies focused on maximizing financial gain and ensuring exceptional customer satisfaction.</li><li><strong>Client Prospecting:</strong> Identify and target new business opportunities through market research, networking, and leveraging existing relationships.</li><li><strong>Pipeline Management:</strong> Build and maintain a robust pipeline of potential clients, ensuring a consistent flow of opportunities.</li><li><strong>Revenue Generation:</strong> Achieve and exceed assigned revenue quotas through effective sales techniques and relationship management.</li><li><strong>Market Research and Analysis:</strong> Conduct in-depth research to identify new markets, assess customer needs, and analyze competitive landscapes to inform strategic decisions.</li><li><strong>Client Engagement:</strong> Establish and nurture relationships with key decision-makers, ensuring effective communication through calls, emails, and meetings.</li><li><strong>Contract Negotiation:</strong> Prepare, negotiate, and finalize sales contracts, ensuring compliance with legal and regulatory requirements.</li><li><strong>Quote Preparation and Follow-Up:</strong> Generate competitive quotes for clients and lead follow-up efforts to convert quotes into successful projects.</li><li><strong>Sales Documentation:</strong> Maintain accurate records of sales activities, revenue, and client interactions using CRM software.</li><li><strong>Post-Sales Support:</strong> Provide exceptional after-sales support and feedback, fostering long-term relationships with clients.</li><li><strong>Cross-Functional Collaboration:</strong> Collaborate closely with the Marketing team to ensure alignment on messaging, promotional materials, and market strategies.</li><li><strong>Presentations and Demonstrations:</strong> Deliver compelling presentations and demonstrations to potential clients, showcasing Bayantech's unique solutions and value propositions.</li><li><strong>Trend Analysis:</strong> Monitor industry trends and customer drivers, regularly reporting insights to management and stakeholders to shape strategic direction.</li><li><strong>Event Representation:</strong> Represent Bayantech at trade shows, conferences, and other industry events to promote services and expand network connections.</li><li><strong>Mentorship:</strong> Provide guidance and mentorship to junior team members, fostering a culture of continuous learning and improvement.</li></ul> <p><strong>Requirements:</strong></p><br> <ul><li>Proven experience as a business development executive, preferably within the translation or localization industry, with a strong track record of success.</li><li>Demonstrated ability to close new business and achieve sales targets.</li><li>Extensive experience in B2B sales, including negotiations and contract management.</li><li>Proficiency in MS Office and CRM software (e.g., HubSpot).</li><li>Excellent proficiency in English; additional languages are a plus.</li><li>Deep understanding of market dynamics and customer needs in the translation industry.</li><li>Strong communication, negotiation, and interpersonal skills.</li><li>Exceptional time management, organizational, and planning abilities.</li><li>Self-motivated, results-driven, and capable of working independently.</li><li>Bachelor's degree in business administration, sales, or a relevant field; advanced degrees or certifications are a plus.</li><li>Experience with data analysis, forecasting, and budgeting is essential.</li></ul> <p><strong>What We Offer:</strong></p><br> <ul><li>Hybrid Work Model (2 days in the office, 3 days remote).</li><li>Competitive base salary with performance-based commissions.</li><li>Comprehensive social and medical insurance.</li><li>Opportunities for career advancement and professional development.</li></ul> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>As a Partnership Manager at Nawy Real Estate, you will play a crucial role in driving the growth and success of our company.<br> You will be responsible for developing and managing strategic partnerships and identifying new business opportunities to expand our market presence.<br> Job Responsibilities: Identify and analyze potential business partnership opportunities to support the growth goals of the company.<br> Negotiate and close partnership agreements that align with the company's strategic objectives.<br> Collaborate with cross-functional teams to develop and execute business development strategies and initiatives.<br> Conduct market research and competitive analysis to identify new market trends and opportunities.<br> Stay updated with industry news, market trends, and competitor activities to anticipate changes and capitalize on emerging opportunities.<br> Monitor partnership performance and develop strategies to optimize outcomes and revenue generation.<br> Prepare reports and presentations to communicate the progress of partnerships to the leadership team.<br> Bachelor's degree in business administration, marketing, or related field.<br> Proven experience in business development, partnership management, or a related role within the real estate industry.<br> Strong network and relationships with key stakeholders in the real estate industry.<br> Excellent negotiation skills and ability to close deals successfully.<br> Strategic thinker with a deep understanding of market trends and business dynamics.<br> Exceptional communication and presentation skills.<br></span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job Summary We are looking for a highly organized and creative Brand Development Manager to build, protect, and strengthen our brand by delivering consistent and premium brand experience across all touchpoints. The ideal candidate will lead the planning, coordination, and execution of branding initiatives that reflect our company's values while maintaining the highest standards of quality, professionalism, and attention to detail. Responsibilities Develop and implement brand development strategies aligned with business objectives. Ensure consistency of the corporate identity across all communication channels and marketing materials. Manage the company's digital presence and oversee the production of publications and branded content. Plan, coordinate, and execute corporate events, exhibitions, and visitor experiences. Oversee the development and management of branded merchandise and corporate field gear. Coordinate with designers, suppliers, manufacturers, agencies, and other external partners to deliver high-quality branding projects. Manage multiple projects simultaneously while ensuring timely delivery and exceptional execution. Maintain and organize corporate brand assets and archives. Lead and support the Marketing &amp; Communications team to achieve branding objectives. Continuously identify opportunities to enhance brand visibility and reputation.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bacheloru2019s degree in marketing, Business Administration, Communications, Branding, or a related field. 3-5 yearsu2019 experience in Brand Management, Marketing, Corporate Communications, or a related role. Experience in industries such as luxury brands, hospitality, publishing, branding, creative agencies, premium retail, event management, architecture &amp; interior design, or corporate communications is highly preferred. Outstanding project management and organizational skills. Strong attention to detail with the ability to manage multiple projects simultaneously. Excellent communication and stakeholder management skills. Fluent in written and spoken English (Arabic is an advantage). Creative, proactive, highly dependable, and results-oriented. Experience in the marine industry is not required .</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>The Business Development Executive supports the company’s growth by identifying new sales opportunities, engaging prospective clients, and expanding the client portfolio. This role connects potential clients with the company, promoting translation and localization services and ensuring a positive customer experience from first contact through project onboarding.</p><p><br></p><p><b>Key Responsibilities</b></p><p><br></p><ul><li>Identify and generate new leads through research, outreach, and networking</li><li>Initiate contact with potential clients via email, calls, and social platforms</li><li>Present the company’s translation, localization, and linguistic services to prospective clients</li><li>Support the preparation of proposals, quotations, and client presentations</li><li>Maintain and update the sales pipeline and CRM system with accurate data</li><li>Follow up on leads and inquiries to drive conversion</li><li>Assist in client onboarding and ensure a smooth handover to project management teams</li><li>Conduct basic market and competitor research to support sales strategy</li><li>Participate in industry events, webinars, and networking opportunities</li><li>Collaborate with internal teams (project managers, linguists, operations) to align client expectations</li></ul><p><br></p><p><b>Qualifications &amp; Requirements</b></p><p><br></p><ul><li>Bachelor’s degree in Business, Marketing, Languages, or a related field</li><li>Strong interest in the language services industry</li><li>Excellent communication and interpersonal skills</li><li>Proficiency in Microsoft Office</li><li>Fluency in English; additional languages are an advantage</li></ul><p><br></p><p><b>Key Competencies</b></p><p><br></p><ul><li>Strong communication and persuasion skills</li><li>Proactive and self-motivated approach</li><li>Attention to detail and organization</li><li>Willingness to learn and grow in a sales environment</li><li>Team collaboration and adaptability</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><br></p><p><b>Key Competencies</b></p><p><br></p><ul><li>Strong communication and persuasion skills</li><li>Proactive and self-motivated approach</li><li>Attention to detail and organization</li><li>Willingness to learn and grow in a sales environment</li><li>Team collaboration and adaptability</li></ul><p><br></p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About the job Senior Business Development Executive (Hybrid) <p>The Senior Business Development Specialist will play a pivotal role in driving the growth of Bayantech by</p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Location:</b></p><br><br>Cairo, Cairo, Egypt<br><p><b>Job ID:</b></p><br><br>R1012632<br><p><b>Date Posted:</b></p><br><br>2026-07-07<br><p><b>Company Name:</b></p><br><br>Hitachi Rail RCS France SAS<br><p><b>Profession (Job Category):</b></p><br><br>Sales, Marketing &amp; Product Management<br><p><b>Job Schedule:&nbsp;</b></p><br><br>Full time<br><p><b>Remote:</b></p><br><br>No<br><br><p><b>About Us</b></p><br><br><p><span>A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there’s something for everyone to get stuck into. And that’s where you come in.</span></p><br><br><br><br><p><b>Job Description:</b></p><br><br><p>Hitachi is transforming its business to focus on sustainable growth and profitability in digital and green sectors through its Social Innovation Business. This includes creating a customer-focused model, aligning global processes, and using common digital tools.</p><br><br><br><p>By joining us, you will participate in the development of the values that make up the DNA of our structure: the recognition of people, team leadership and digital innovations. You will benefit from the full support of our teams of experts and consultants who are the driving force behind our successful development.</p><br><br><br><p>In your role as an <b>International Sales &amp; Business Development Manager for Egypt and North Africa</b>, you take the responsibility of important Hitachi Rail Revenue Collection Systems (RCS) Customers in the area overseeing the development of all our RCS activities (for existing and new customers).</p><br><br><br><ul><li>You are based in Egypt and understand the transport ecosystem in major Egyptian cities e.g. Cairo and Alexandria.</li><li>You are a commercially driven and strategically minded International Sales &amp; Business Development Manager who will expand RCS footprint in the mobility, ticketing, and revenue collection ecosystem. Your role focuses on driving international growth across public transport authorities, operators, and mobility service providers by delivering innovative ticketing and fare collection solutions.</li><li>You will play a key role in our Customer Account Teams, identifying new market opportunities, building strategic partnerships, and managing high-value customer relationships, while contributing directly to <b>order intake</b>, <b>revenue growth</b>, and <b>cash performance</b>.</li><li>Your business development actions are targeting mainly ticketing projects (metros/busses/tram...), Parking and road projects (free flow and standard Tolling)</li><li>You must meet your objectives (order intake and quality of the OI).</li></ul><br><p>You will be responsible of prospecting, identifying and qualifying opportunities to build a pipeline over several years.</p><br><br><br><p>Your prospecting actions will mainly target ticketing opportunities. You will be responsible for meeting the qualitative and quantitative targets set for you. Your main tasks will be to:</p><br><br><ul><li>Developing the Sales Portfolio with existing and new customers in the region for the whole RCS product portfolio</li><li>Pre-sales activities: promoting the RCS solutions, identifying and qualifying the opportunities</li><li>Being in full adherence with the internal standard and rules, and with the Bid department support, to produce, deliver, and negotiate RCS offers until contract signature</li><li>To closely track your opportunity target in close collaboration with your partner network</li><li>Internal commercial reporting</li><li>Collect market information (needs, trends, competition, etc.) and share it with the Sales and Marketing Departments.</li><li>Work in full collaboration with Hitachi SRS Segments and Markets</li></ul><br><br><span>Your Key Responsibilities:</span><span><b>Business Development &amp; Sales Growth</b></span><ul><li>Drive <b>international sales growth</b> in mobility solutions, including <b>automated fare collection (AFC), account-based ticketing (ABT), and digital payment systems</b>.</li><li>Identify and develop <b>new business opportunities</b> with transport authorities, operators, integrators, and technology partners.</li><li>Build and expand a strong network within the <b>mobility ecosystem</b>, including regulators, payment providers, system integrators, and smart city stakeholders.</li><li>Analyze market trends such as <b>Mobility-as-a-Service (MaaS)</b>, contactless payments, and digital ticketing innovations to position solutions effectively.</li><li>Lead complex, multi-stakeholder sales cycles from opportunity creation through contract closure.</li></ul><br><span><b>Sales &amp; Account Management</b></span><ul><li>Manage and grow relationships with key accounts, including public transport authorities and major operators.</li><li>Develop <b>account strategies</b> focused on long-term partnerships, service expansion, and lifecycle revenue.</li><li>Act as a trusted advisor by understanding client needs in areas such as <b>fare policy, revenue optimization, and passenger experience</b>.</li><li>Ensure delivery alignment and customer satisfaction through close coordination with project and delivery teams.</li><li>Maintain a strong pipeline and ensure accurate forecasting aligned with business targets.</li></ul><br><span><b>Governance &amp; Cross-Functional Collaboration</b></span><ul><li>&nbsp;operates according to Hitachi’s governance model, ensuring compliant and high-quality deal execution.</li><li>Adhere to all <b>governance frameworks, policies, and approval processes</b> across the commercial lifecycle.</li><li>Organize and lead <b>governance and approval meetings</b> for bids, partnerships, and strategic deals.</li><li>Collaborate closely with <b>Bid Management, Finance, Legal, Engineering and Procurement</b> to develop competitive, compliant, and financially robust proposals.</li><li>Ensure that contractual, financial, and risk considerations are fully addressed prior to deal closure.</li><li>Support structured decision-making and transparency in complex, high-value opportunities.</li></ul><br><span><b>Market Engagement &amp; Industry Presence</b></span><ul><li>Represent the company at leading <b>mobility and transport industry events</b>, such as trade shows, business forums, and customer days.</li><li>Engage with stakeholders at events related to <b>public transport, smart cities, and digital payments</b>.</li><li>Promote the organization’s capabilities in <b>ticketing, fare collection, and revenue management systems</b>.</li><li>Leverage events to identify new opportunities, strengthen relationships, gather market intelligence and increase market visibility.</li></ul><br><span><b>Team Collaboration &amp; Performance Delivery</b></span><ul><li>Work in close partnership with your <b>Customer Account Team </b>and with all departments to build winning proposals.</li><li>Demonstrate full ownership and engagement in achieving <b>order intake, revenue, and cash objectives</b>.</li><li>Contribute to a high-performance, collaborative culture focused on delivering measurable business outcomes.</li><li>Collaborate with Sales Operation team to update the CRM</li><li>Collaborate with procurement and finance for proper procurement forecasting</li><li>Collaborate with the Segment and Regional management for business reviews and progress</li><li>Continuously improve sales approaches, leveraging insights from the market and internal best practices</li></ul><br><span>Your Profile:</span><br><ul><li>Graduated from Business or Engineering School</li><li>You have at least 10 years of experience in a complex environment and on highly critical projects.</li><li>Have worked with public transport authorities, operators and/or technology partners in Egypt and the countries under your responsibilities.</li><li>Proven experience in <b>international sales and business development within mobility, transport, fare collection or payment systems</b></li><li>Proven track record of <b>won deals</b> and excellent understanding of the business culture in <b>Egypt.</b></li><li>You have a good knowledge of the ticketing market (customers, competitors, partners).</li><li>You have significant experience in build &amp; run ticketing system projects, including system integration, software engineering, infrastructure, networks and security</li><li>You have proven abilities to negotiate and close deals. Credentials are essential.</li><li>You have a proven taste for customer contact, and your relational skills are qualities that we attribute to you.</li><li>You have proven track record in business development and deal closures leading to sales growth.</li><li>You have proven track record in managing complex bids and captures</li><li>You have the ability to operate effectively in a <b>matrix and cross-functional environment</b>.</li><li>You possess excellent communication skills</li><li>Languages: A perfect command of English is essential, Fluent Arabic (written/spoken), French is desirable.</li></ul><br><br><br><p><b>Thank you for your interest in Hitachi Rail. If your application is of interest, we will be in contact. Please do not hesitate to discover more about us and our latest jobs at &nbsp;</b><b><span><span><span><span>https://www.hitachirail.com/careers</span></span></span></span></b><b>.</b></p><br><br><br><br><p><b>At Hitachi Rail, there is a place for everyone. </b><b>We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and world view. </b><b>It is our commitment to create an inclusive environment - we are proud to be an equal opportunity employer.</b></p><br><br><br><br><p><b>We would be delighted if you would be one of our followers at <u><span><span><span><span>https://www.linkedin.com/company/hitachirail</span></span></span></span></u></b></p><br><br><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Learning &amp; Facilitation</p><p>Review the Learning needs analysis for the hotel(s) prior to the budget</p><p>Review with the hotel(s) the implementation and facilitation of a hotel(s) Training Plan and budget that is aligned with the hotel s goals and strategic plan</p><p>Follow-up on all training activities within the hotel(s)</p><p>Ensure the hotel(s) are 100% compliant with all Ennismore Compliance Training</p><p>Ensure coordination and delivery of training programs of all internal providers</p><p>Champion company provided online and e-learning tools and portals, ensuring approval processes are in place and executed, as well as registrations and completions are monitored and tracked</p><p>Assist their hotel(s) in developing quality introductory and ongoing departmental training plans and learning activities; maintain active follow-up through on-going coaching, guidance and support of junior-, mid-level- and senior leaders</p><p>Support the Quality and Learning Manager in the development of Departmental Trainers as required</p><p>See where synergies can be made with regards to training programmes</p><p>Participate in regional meetings / workshops and ensure such activities are rolled out as required in the hotel(s)</p><p>Manage the Connect portal, Ennismore Learning (LMS) and Ennismore Lobby &amp; ensure colleague completion of all required training</p><p>Supervise the completion of compliance training i.e., Ennismore Way, Anti-Bribery, Antitrust, GDPR, Fire Safety, School of Change, Sustainability, First Aid</p><p>Review how cross training is used in the hotel(s) and see if there can be a way to do multi-property training</p><p>Able to facilitate training to all levels in the hotel(s)</p><p>Act as a champion of the creation of a learning culture</p><p>Demonstrate proactivity in measuring both feedback about the learning experience as well as sustainable behavioural change. Is confident using Connect, Ennismore Learning &amp; Ennismore Lobby to create reports, can analyse and interpret this data to share with key stakeholders. Uses data for decision-making.</p><p>Talent Development &amp; Performance Management</p><p>Assists with the bi-annual Talent Review process in conjunction with the Department Heads are conducted and associated documentation maintained to the required standard.</p><p>Facilitate the performance management cycle from probation reviews, annual performance reviews, development plans and goal setting as well as on the job training for Department Heads and in turn their teams</p><p>Ensure Departments have adequate Departmental Trainers, and these are well utilised</p><p>For all supervisory &amp; managerial positions have a transparent development programme in place in conjunction with the People &amp; Culture leader.</p><p>Development of indirect reports to give them ongoing feedback and development.</p><p>People &amp; Culture Employee Engagement and Communications</p><p>Strive to increase employee s engagement by promoting a positive work environment where each team member is informed and proactive about the overall business goals.</p><p>Ensure the consistent delivery of business and associate information with transparency so that each team member understands how they contribute to the company s success. This will include working on the Employee Engagement Survey (CultureAmp) and People &amp; Culture Audit.</p><p>Ensure the Employee Engagement Survey Champions for the hotel/departmental action plans in order to increase employees engagement and improve Engagement scores year on year.</p><p>Represent the organization as an exemplary ambassador the Ennismore Culture.</p><p>Finance</p><p>Plan the activities and understands how the contribution of the role will impact the performance of the hotel(s).</p><p>Act on behalf of the business to work through complex situations and reduce risk, interpreting and implementing company policies and employment legislation as appropriate. Always exercise sound judgment and integrity to ensure confidentiality of protected information.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s Degree/Master s Degree from a reputable hospitality/business school preferred in Hospitality or Business Administration, Psychology, Education, Human Resources Management (or equivalent)</li><li>Minimum 7 years of total experience ideally with strong operations background</li><li>At least 4 years of experience in in a leadership role</li><li>High degree of professionalism with strong understanding of hotel operations and business acumen</li><li>Excellent reading, writing and oral proficiency in English language</li><li>Strong working knowledge of digital tools</li><li>Strong leadership, interpersonal and training skills</li><li>Excellent communication and customer contact skills</li><li>Results and service oriented with an eye for details</li><li>Ability to multi-task, work well in stressful &amp; high-pressure situations</li><li>A motivator &amp; self-starter</li><li>Well-presented and professionally always groomed</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Tiered Approach</b></p><br> <p>In line with the commitment to safeguard capacity and support personnel already in the Organization, a majority of UNDP UNCDF/UNV vacancies are advertised using a tiered application process whereby:</p><br> <ul> <li><b>Tier 0</b>: UNDP/UNCDF/UNV IP staff holding permanent (PA) and fixed-term (FTA) appointments, whose posts will be abolished, or contracts will be terminated or not renewed during 2026.</li> <li><b>Tier 1</b>: Other UNDP/UNCDF/UNV staff holding permanent (PA) and fixed-term (FTA) appointments</li> <li><b>Tier 2</b>: UNDP/UNCDF/UNV staff holding temporary appointments (TA), personnel on regular PSA contracts, and Expert and Specialist UN Volunteers</li> <li><b>Tier 3 or no tier indicated</b>: All other contract types from UNDP/UNCDF/UNV and other agencies, and other external candidates</li> </ul> <p>Please make note of the Tier(s) indicated in the vacancy title, if any, and ensure that you satisfy the eligibility to apply.</p><br> <p><b>Background</b></p><br> <p>UNDP’s decades-long partnership with Egypt has fostered a diverse portfolio of support across the economic, social, and environmental sectors. The current strategy builds on this strong foundation, aligning with Egypt Vision 2030 to advance a green, inclusive, and resilient development pathway driven by innovation and collaboration.&nbsp;</p><br> <p>As a strategic partner, UNDP Egypt plays a central role in accelerating progress toward the SDGs, with three pillars of support: Inclusive Growth and Digital Transformation; Governance, Social Inclusion, and Gender; and Climate and Nature. Drawing on global expertise and grounded in local experience, the Country Office works closely with partners on policy advisory and programmatic support, and bringing stakeholders together across the spectrum including government, private sector, academia and CSOs to address complex challenges and take advantage of opportunities.</p><br> <p>To remain agile within a rapidly changing development landscape, UNDP Egypt is implementing an organizational change process that aims to transition to a structure and financially viable business model that is more effectively and efficiently able to deliver on evolving national priorities.&nbsp;</p><br> <p>It is guided by four core principles:</p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Retaining key capacities while investing in new expertise</p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strengthening and integrating quality assurance and programme finance</p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Standardization and optimization across the teams / functions</p><br> <p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Financial sustainability of core structure - with flexibility for expansion / contraction</p><br> <p>The ICT team plays a crucial role in the Country Office (CO) as reliance on digital technology and AI continues to increase in all office operations, projects, and programme deliveries.&nbsp;</p><br> <p>The team drives <b>UNDP’s digital transformation efforts</b> in the CO to better enable, leverage and deploy technology solutions that help the CO implement new ways of doing business to work smarter and more efficiently, and ultimately to improve the way it provides value to UNDP partners, stakeholders, and beneficiaries.&nbsp;</p><br> <p>Under&nbsp;the&nbsp;guidance&nbsp;and&nbsp;direct&nbsp;supervision&nbsp;of&nbsp;the&nbsp;Procurement and ICT Analyst (NOB), the ICT &amp; Procurement Associate provides ICT services, while implementing procurement processes in the management of ICT good, systems and strategies, and provides daily technical support to users of information management tools and technology infrastructure. The ICT &amp; Procurement Associate may supervise and/or lead the support staff if/when delegated by supervisor.</p><br> <p>The ICT Associate promotes a client-oriented approach particularly in the service of UN Common system partners and agencies.&nbsp; The&nbsp;ICT&nbsp;Associate works&nbsp;in close collaboration with Programme, Operations and projects teams in the&nbsp;CO, UNDP HQ staff, Regional Information Officer (RIO), and the Regional Bureau Information Manager (RBIM) to resolve complex ICT/Procurement related issues.</p><br> <p>UNDP adopts a portfolio approach to accommodate changing business needs and leverage linkages across interventions to achieve its strategic goals. Therefore, UNDP personnel are expected to work across units, functions, teams, and projects in multidisciplinary teams in order to enhance and enable horizontal collaboration.</p><br> <p><b>Duties and Responsibilities</b></p><br> <p><b>1.)&nbsp;Ensure implementation of ICT strategies and introduction/implementation of new technologies:</b></p><br> <ul> <li>Ensure compliance with corporate information management and technology standards, guidelines, and procedures for the CO technology environment.</li> <li>Participate in development and implementation of Standard Operating Procedures in ICT services.&nbsp;</li> <li>Conduct market research and analysis and provide support in introducing new technology for CO system updating and improvement.</li> <li>Provide advice on and assistance in procurement of new ICT equipment for the CO and projects; and provide technical specifications and information on best options in both local and international markets. Review quotations and bids.&nbsp;</li> <li>Participate in development and implementation of ICT annual plan. Maintain the measures in place for business continuity and disaster recovery processes and procedures.&nbsp;</li> <li>Provide support for the use of ERP functionality for improved business results and improved client services.</li> <li>Provide ICT support for key events.&nbsp;</li> </ul> <p><b>2.) Ensure effective functioning of the CO hardware and software packages and efficient management support of shared ICT infrastructure and common services:</b></p><br> <ul> <li>Monitor shared network environments and cloud-based resources daily to ensure stable connectivity for all resident UN Agencies.</li> <li>Deploy countermeasures and cybersecurity protocols to protect the data resources of the CO and partner agencies from malicious attacks. Ensure UNDP desktop and network resources are protected from malicious virus attacks and deploy countermeasures in the event of attacks.</li> <li>Maintain an up-to-date inventory of shared ICT assets, managing their lifecycle from procurement to sustainable disposal/recycling.</li> <li>Support effective functioning (installation, operation, and maintenance) of all UNDP hardware equipment and acquisition of hardware supplies.</li> <li>Perform specific technical functions, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and making routine repairs.</li> <li>Maintain an up-to-date inventory and stock of supplies and spare parts in cooperation with the Administration and Procurement Teams.</li> </ul> <p><b>3.) Manage ICT contracts and vendor performance for integrated service delivery:</b></p><br> <ul> <li>Oversee technical performance against Key Performance Indicators (KPIs) for ICT-related Long-Term Agreements (LTAs) used by the CO and UN partners.</li> <li>Respond to complex technical issues and service interruptions by serving as the primary liaison between the UN and technology service providers.</li> <li>Ensure full compliance with software licensing, hardware warranties, and service-level agreements (SLAs) throughout the contract lifecycle.</li> </ul> <p><b>4.) Ensure strategic sourcing and procurement of ICT goods and services for the CO and UN Agencies:</b></p><br> <ul> <li>Organize end-to-end procurement processes (RFQ, ITB, RFP) for hardware, software, and technical services such as cloud hosting and cybersecurity for the CO and UN partners.</li> <li>Draft technical specifications and Terms of Reference (TOR) that harmonize requirements across agencies to facilitate joint procurement and leverage economies of scale.</li> <li>Conduct market research to identify innovative "Green ICT" providers and maintain a specialized vendor roster accessible to the UN Country Team (UNCT).</li> <li>Support technical evaluation committees to ensure technology bids comply with UNDP rules and inter-agency interoperability standards&nbsp;<br> &nbsp;</li> </ul> <p><b>5) Support digital transformation, AI enablement, and knowledge management:</b></p><br> <ul> <li>Identify opportunities to digitalize and automate business processes.</li> <li>Provide technical support for ERP systems (e.g., Quantum) to enable data-driven decision-making.</li> <li>Contribute to the development and use of AI tools and digital solutions to enhance efficiency.</li> <li>Promote the use of data analytics for performance monitoring and reporting.</li> <li>Support knowledge sharing, documentation of best practices, and capacity-building activities.</li> <li>Participate in the organization of training for the CO staff on ICT/Procurement issues</li> <li>Contribute to knowledge networks and communities of practice.</li> </ul> <p>The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization</p><br> <p>Supervisory/Managerial Responsibilities: The ICT &amp; Procurement Associate may supervise and/or lead the support staff if/when delegated by supervisor.</p><br> <p><b>Competencies</b></p><br> <i><b>Core&nbsp;</b></i> <br> <p><b>Achieve Results</b></p><br> <p>LEVEL 2: Scale up solutions and simplifies processes, balances speed and accuracy in&nbsp;</p><br> <p>doing work</p><br> <br> <p><b>Think Innovatively</b></p><br> LEVEL 2: Offer new ideas/open to new approaches, demonstrate systemic/integrated thinking <br> <p><b>Learn Continuously</b></p><br> <p>LEVEL 2: Go outside comfort zone, learn from others and support their learning</p><br> <br> <p><b>Adapt with Agility&nbsp;</b></p><br> <p>LEVEL 2: Adapt processes/approaches to new situations, involve others in change&nbsp;</p><br> <p>process</p><br> <br> <b>Act with Determination&nbsp;</b> LEVEL 2: Able to persevere and deal with multiple sources of pressure simultaneously <br> <p><b>Engage and Partner</b></p><br> LEVEL 2: Is facilitator/integrator, bring people together, build/maintain coalitions/partnerships <br> <p><b>Enable Diversity and Inclusion</b></p><br> LEVEL 2: Facilitate conversations to bridge differences, considers in decision making&nbsp; <br> <p><b>Cross-Functional &amp; Technical competencies&nbsp;</b></p><br> <i><b>Thematic Area</b></i> <i><b>Name</b></i> <i><b>Definition</b></i> <br> <b>Business Management</b> Results-based Management Ability to manage programmes and projects with a focus on improved performance and demonstrable results. <br> <b>Business Management</b> Customer Satisfaction/Client Management Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers' needs, provide&nbsp;inputs to the development of customer service strategy, look&nbsp;for ways to add value beyond clients' immediate requests, Ability to anticipate client's upcoming needs and concerns. <br> <b>Business Management</b> Working with Evidence and Data Ability to inspect, cleanse, transform and model data with the goal of &nbsp;discovering useful information, informing conclusions, and supporting decision-making. <br> <b>Business Management</b> Digital Awareness and Literacy Ability and inclination to rapidly adopt new technologies, either through skillfully grasping their usage or through understanding their impact and empowering others to use them as needed. <br> <b>Information Management and Technology</b> <p>IT Customer&nbsp;</p><br> <p>Support</p><br> Ability&nbsp;to support customers on IT related issues and generate and contribute to continuous improvement processes to deliver a great user experience. Knowledge of ISO 9001 desirable. ITIL certification or similar is&nbsp;desirable. <br> <b>Information Management and Technology</b> Network, Communication, and Infrastructure Management Ability to develop/integrate/operate/manage IT network, communications, Cloud or on-premises infrastructure, and new technologies like IoT. Cisco CCIE CCNP or similar is desirable. <br> <b>Information Management and Technology</b> User Experience and Business Analyst Capacity to translate efficiently user needs into IT requirements around human-centered design. <br> <p><b>Required Skills and Experience</b></p><br> <p><b>Education:</b></p><br> <ul> <li>Secondary education is required with formal training in IT systems, business software and/or web-based applications.&nbsp;</li> <li>A university degree (Bachelor’s degree) in Information Technology, Information Management, Telecommunications, Computer Science, or an equivalent field will be given due consideration, but it is not a requirement.</li> <li>CIPS level 2&nbsp;is highly desirable for this position and candidates holding this level at the time of application will have a distinct advantage. If the desired certification is not available at the time of recruitment, it should be obtained within one year of recruitment. Candidates holding a CIPS certification at any level below at the time of application will have a proportionate advantage.&nbsp;</li> <li>Certifications in&nbsp;CCNA,&nbsp;MSCA, MSCE,&nbsp;and/or MCP are&nbsp;an asset&nbsp;</li> </ul> <p><b>Experience:</b></p><br> <ul> <li>Minimum of 6 years (with high school diploma) or 3 years (with bachelor’s degree) of relevant working&nbsp;experience&nbsp;in&nbsp;network&nbsp;administration and operations, web design, providing technical support for&nbsp;hardware/software or Cloud ERP environments, working with telecommunications facilities; and applying&nbsp;knowledge&nbsp;of&nbsp;database applications, web-based management systems and cloud infrastructure solutions.</li> <li>Previous experience providing ICT services, ICT procurement support, or shared services within the UN system or international organizations is desired.</li> <li>Hands‑on experience with ERP systems (e.g. Quantum, Oracle, SAP) and other web‑based ICT or procurement management platforms is desired.</li> <li>Experience supporting ICT infrastructure, networks, cloud/shared environments, cybersecurity monitoring, and ICT asset lifecycle management is desired.</li> <li>Experience supporting RFQ/ITB/RFP processes, drafting technical specifications or TORs, vendor coordination, and support to technical evaluation committees is desired.</li> <li>Possession of valid <b>CIPS Level 2 </b>certification is desired.</li> <li>Possession of valid <b>Cisco (e.g. CCNA) or equivalent ICT&nbsp;</b>certification is desired.</li> </ul> <p><b>Language Requirements:</b></p><br> <ul> <li>Fluency in English and Arabic is required.</li> </ul> <p><b>Equal opportunity</b></p><br> <p>As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination.&nbsp;</p><br> <p>UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.</p><br> <p><b>Sexual harassment, exploitation, and abuse of authority</b></p><br> <p>UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles.&nbsp;</p><br> <p><b>Probation</b></p><br> <p>For all new UNDP fixed term appointments (FTA), including for staff members being transferred or seconded to UNDP under the Inter-Organization Agreement concerning Transfer, Secondment or Loan of Staff, on an appointment of more than one year, continuation of the appointment beyond the initial 12 months is contingent upon the successful completion of a probationary period.</p><br> <p><b>Right to select multiple candidates</b></p><br> <p>UNDP reserves the right to select one or more candidates from this vacancy announcement.&nbsp; We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.</p><br> <p><b>Use of AI by candidates</b></p><br> <p>Applicants are invited to read UNDP’s guidance for candidates on using AI responsibly in UNDP recruitment and selection</p><br> <p><b>Scam alert</b></p><br> <p>UNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert.</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Job Purpose Lead and optimize aftersales operations to drive profitability, operational efficiency, and customer satisfaction, while ensuring full compliance with OEM standards and company policies.<br> ​ Responsibilities: Define and implement operational objectives aligned with overall business strategy.<br> Monitor and analyze key performance indicators (KPIs) including sales, productivity, efficiency, inventory, and profitability.<br> Ensure effective resource allocation and optimize workflow planning across aftersales functions.<br> Identify and drive revenue growth opportunities (e.<br>g., accessories, service contracts, campaigns).<br> Foster strong collaboration between Service, Parts, and Warranty teams to ensure seamless operations.<br> Lead internal audits across Sales and Aftersales to ensure compliance and performance standards.<br> Ensure full adherence to OEM standards and operational guidelines.<br> Own and drive Net Promoter Score (NPS) improvement initiatives.<br> Manage customer complaints through structured root cause analysis (RCA) and implement corrective actions.<br> Coordinate with OEM (Stellantis) on quality reporting and performance reviews.<br> Drive continuous improvement initiatives across processes and customer experience.<br> Act as the escalation point for critical operational and customer issues.<br> Bachelor’s degree in mechanical engineering or a related field.<br> MBA is a strong advantage.<br> 8–12 years of experience in aftersales operations, with a proven managerial background.<br></span> </div>

<p><h4>About us</h4> <p>Worley is a global company of energy, chemicals and resources experts headquartered in Australia. We partner with our customers to deliver projects and create value across the life of their assets. We specialize in consulting, engineering, procurement and construction across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we support customers in navigating complexity as they meet today's needs and transition to more sustainable solutions.</p> <h4>Site instrumentation & control (I&C) construction supervision lead</h4> <p>As a Site Instrumentation & Control (I&C) Construction Supervision Lead, you will lead site supervision activities, ensuring I&C installations are delivered safely, efficiently, and in compliance with technical, quality, and regulatory requirements while supporting the customer and leading a multidisciplinary team.</p> <h4>Duties and responsibilities</h4> <ul> <li>Lead and coordinate the I&C construction supervision team.</li> <li>Oversee I&C installation, construction, and testing activities.</li> <li>Ensure compliance with safety, quality, technical, and regulatory requirements.</li> <li>Support and interface with the customer and key stakeholders.</li> <li>Monitor project progress and report on performance.</li> <li>Review technical documentation, procedures, and contractor deliverables.</li> <li>Manage resources and support multidisciplinary collaboration.</li> <li>Ensure adherence to project execution plans and quality standards.</li> </ul> <h4>Experience and qualifications</h4> <ul> <li>Bachelor’s degree or higher in Electrical Engineering or Instrumentation & Control (I&C) Engineering.</li> <li>10+ years of nuclear power plant construction supervision experience.</li> <li>Strong knowledge of nuclear electrical and I&C codes and standards.</li> <li>Proven experience leading multicultural teams.</li> <li>Strong construction oversight and technical review skills.</li> <li>Excellent English communication and report-writing skills.</li> <li>Demonstrated expertise in I&C systems and construction practices.</li> </ul> <h4>Special job requirements</h4> <ul> <li>Strong leadership and stakeholder management skills.</li> <li>Knowledge of nuclear industry standards and regulations.</li> <li>Ability to work effectively in multicultural teams.</li> <li>Fluent English; Russian is an advantage.</li> <li>Willingness to work on site.</li> </ul> <h4>Moving forward together</h4> <p>We want our people to be energized and empowered to drive sustainable impact. So, our focus is on a values-inspired culture that unlocks brilliance through belonging, connection and innovation. We're building a diverse, inclusive and respectful workplace. Creating a space where everyone feels they belong, can be themselves, and are heard.</p> <p>And we're not just talking about it; we're doing it. We're reskilling our people, leveraging transferable skills, and supporting the transition of our workforce to become experts in today's low carbon energy infrastructure and technology. Whatever your ambition, there's a path for you here.</p> <p>And there's no barrier to your potential career success. Join us to broaden your horizons, explore diverse opportunities, and be part of delivering sustainable change.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us at USCareers@airbus.com</span></p><br><br><br><ul><li>Notice: Know Your Rights: Workplace Discrimination is Illegal</li><li>Notice: Pay Transparency Nondiscrimination (English)</li><li>Aviso: Transparencia en el Pago No Discriminación&nbsp;(Spanish)</li></ul><br><br><p><span><b><b>Job Description:</b></b></span></p><br><br><p><b><b>Job Summary: </b></b></p><br><br><br><p><b><span>Partnering closely with functional leads and business lines, the Head of Customer Services Latin America &amp; Caribbean (LAC) drives the achievement of agreed AOP targets, services business development, and order intake growth across the region and its subsidiaries, spanning SATAIR, FHS/TSP, Airframe Services, Training, and SKYWISE Digital Services.&nbsp;</span></b></p><br><br><p><b><span>Strategically aligned with our corporate focus on reliability and customer satisfaction, the job holder secures operational paths to maintain a great CSIP confidence index and customer satisfaction, continuously monitors fleet operational reliability, and ensures regional support deliverables consistently meet or exceed customer expectations. Adhering to our core company values, the leader is fully accountable for cultivating and growing a high-performance regional Customer Services team.&nbsp;</span></b></p><br><br><br><p><b><b>Primary Responsibilities:&nbsp;</b></b></p><br><br><br><br><br><p><b><span>Manage all regional Customer Services activities:</span><span> 50%</span></b></p><br><br><ul><li><p><b><span>Achieve Customer satisfaction through CSIP (Customer Support Improvement Program) and objectives for support and services (Prepare the future)</span></b></p><br><br></li><li><p><b><span>Ensuring Safety of Operations in the LAC</span></b></p><br><br></li><li><p><b><span>Delivering the Customer Support and Services business objectives, and securing Customer Satisfaction with customers in the LAC region (airlines/MROs/lessors)</span></b></p><br><br></li><li><p><b><span>Contribute to services sales campaigns through GAM.&nbsp;</span></b></p><br><br></li><li><p><b><span>The job holder is responsible for S services order intake targets (Satair, Skywise, Customer care) in the region in accordance with business objectives and specific business line AOP targets</span></b></p><br><br></li><li><p><b><span>Develop new business services (airport services, MRO services, training partnership, FHS local repair,...) in the region in accordance with business objectives.</span></b></p><br><br></li><li><p><b><span>Secure and accelerate successful development of services (Boost competitiveness)</span></b></p><br><br></li><li><p><b><span>Deliver our AOP in terms of support, cost, services revenues gross margin (Deliver on commitment)</span></b></p><br><br></li><li><p><b><span>Sustain aircraft operational reliability (Deliver on commitment)</span></b></p><br><br></li></ul><br><p><b><span>In coordination with Central Customer Services organization and relevant functional organisations, lead and ensure the following activities are properly conducted for the LAC region:&nbsp;</span></b></p><br><br><ul><li><p><b><span>Customer Support Directors</span></b></p><br><br></li><li><p><b><span>Field Service</span></b></p><br><br></li><li><p><b><span>Customer Services Business Development</span></b></p><br><br></li><li><p><b><span>Services delivery (e.g. FHS-TSP, Flight crew and maintenance training, airframe services, digital services)</span></b></p><br><br></li><li><p><b><span>Materials and logistics delivery and support through SATAIR</span></b></p><br><br></li><li><p><b><span>Engineering and technical publications support</span></b></p><br><br></li><li><p><b><span>Fleet efficiency and Engineering activity</span></b></p><br><br></li><li><p><b><span>Digital development and solutions support</span></b></p><br><br></li><li><p><b><span>Flight Operations support activity</span></b></p><br><br></li><li><p><b><span>Flight Operations and Digital Services delivery through SKYWISE</span></b></p><br><br></li><li><p><b><span>Supplier Support</span></b></p><br><br></li></ul><br><br><p><b><span>Strategic initiatives: </span><span>20%</span></b></p><br><br><ul><li><p><b><span>Drive Airbus Customer Services Strategic initiative in the region (e.g. infrastructure development, MRO activity through partners, training partnerships, supporting delivery of solutions to nations, ecosystem development, developing alliances)</span></b></p><br><br></li><li><p><b><span>Safely support growing fleet in Latin America &amp; Caribbean Region</span></b></p><br><br></li><li><p><b><span>Secure fleet growth and prepare Airbus Latin America &amp; Caribbean, in particular on the support platform&nbsp;</span></b></p><br><br></li><li><p><b><span>Support customer services’ cooperation strategy</span></b></p><br><br></li><li><p><b><span>Increase proximity to customer for facilitating support and services</span></b></p><br><br></li></ul><br><br><br><br><p><b><span>Local management for Customer services : </span><span> 20%</span></b></p><br><br><p><b><span>Lead Local Customer services activities, projects and continuous improvement initiatives .Team management Oversee the planning, execution, and delivery of customer services LAC projects and activities, ensuring they are completed on time, within budget, and to the required quality standards. Develop services and partnerships (MRO, Airlines)</span></b></p><br><br><p><b><span>Lead a team located in Miami, Fl, and in the LAC countries, fostering a culture of innovation, collaboration, and continuous improvement. Provide mentorship and guidance to team members, supporting their professional development and ensuring high levels of performance. Implement the Airbus People Tempo (HR cycle) actions for each direct employee and ensure the actions are closed at lower organizational levels</span></b></p><br><br><p><b><span>Global Continuous Alignment </span><span> 5%</span></b></p><br><br><ul><li><p><b><span>Ensure associated worldwide processes are applied to ensure continuity with all other geographic regions.</span></b></p><br><br></li><li><p><b><span>The job holder ensures and is accountable for the Customer Support process adherence in the LAC region</span></b></p><br><br></li><li><p><b><span>The job holder contributes to Airbus overall strategy in the region including driving Customer Services’ cooperation strategy</span></b></p><br><br></li></ul><br><p><b><b>Additional Responsibilities:</b><span> 5%</span></b></p><br><br><br><p><b><span>Other duties as assigned by the operations or functional management (5%)</span></b></p><br><br><br><p><b><b>Qualified Experience and Training:&nbsp;</b></b></p><br><br><br><p><b><b>Education:</b></b></p><br><br><p><b><span>Required</span></b></p><br><br><ul><li><p><b><span>BS degree or equivalent in Engineering or Business Administration or related fields.</span></b></p><br><br></li></ul><p><b><span>Preferred</span></b></p><br><br><ul><li><p><b><span>Master degree</span></b></p><br><br></li><li><p><b><span>Aviation Engineering degree preferred&nbsp;</span></b></p><br><br></li></ul><br><p><b><b>Experience:</b></b></p><br><br><p><b><span>Required</span></b></p><br><br><ul><li><p><b><span>15 years of professional experience including&nbsp;</span></b></p><br><br></li><li><p><b><span>5 years in a leadership role with direct or Indirect (functional or project) people management</span></b></p><br><br></li><li><p><b><span>5 years experience in a Customer Services functions OR Airline operations</span></b></p><br><br></li><li><p><b><span>Significant Proven experience with Airline operations exposure, technical and business</span></b></p><br><br></li></ul><p><b><span>Preferred</span></b></p><br><br><br><p><b><b>Licensure/Certifications: NA</b></b></p><br><br><br><p><b><b>Travel Required:&nbsp;</b></b></p><br><br><ul><li><p><b><span> 50% </span><span>Domestic and International</span></b></p><br><br></li></ul><p><b><b>Citizenship:</b></b></p><br><br><ul><li><p><b><span>&nbsp;Eligible for employment in the U.S.</span></b></p><br><br></li></ul><p><b><b>Clearance:</b><i> NA</i></b></p><br><br><br><p><b><b>Qualified Skills:&nbsp;</b></b></p><br><br><br><p><b><b>Knowledge, Skills, Demonstrated Capabilities:</b></b></p><br><br><p><b><span>Required</span></b></p><br><br><ul><li><p><b><span>Capacity to connect and influence a very diverse and multicultural environment with a strong understanding of Latin America and Caribbean culture (Mexico, Colombia, Chile, Brazil, Argentina, Peru) and European culture.&nbsp;</span></b></p><br><br></li><li><p><b><span>Communication</span></b></p><br><br><ul><li><p><b><span>Excellent presentation skills both oral and written with negotiations skills,&nbsp;</span></b></p><br><br></li><li><p><b><span>Commercial and financial exposure,&nbsp;</span></b></p><br><br></li><li><p><b><span>Active listener&nbsp;</span></b></p><br><br></li><li><p><b><span>Complex problem Solving and creativity </span></b></p><br><br></li></ul></li><li><p><b><span>Strong customer focus with a deep ingrained services-minded approach to continuously exceed customer expectations and drive regional satisfaction indexes</span></b></p><br><br></li><li><p><b><span>Organization and Coordination to coordinate support deliverables across disparate international teams&nbsp;</span></b></p><br><br></li><li><p><b><span>Leadership:&nbsp;</span></b></p><br><br><ul><li><p><b><span>Agility</span></b></p><br><br></li><li><p><b><span>Strategic vision,&nbsp;</span></b></p><br><br></li><li><p><b><span>Emotional intelligence, to lead inspire diverse teams</span></b></p><br><br></li><li><p><b><span>Facilitation</span></b></p><br><br></li><li><p><b><span>Negotiation and Influence</span></b></p><br><br></li></ul></li></ul><br><p><b><span>Preferred:</span></b></p><br><br><br><p><b><b>Organizational information:</b></b></p><br><br><p><b><span>Operational report to Head of Latin America &amp; Caribbean (AAIL)</span></b></p><br><br><p><b><span>Functional report to Airbus Head of Customer Support (SC)</span></b></p><br><br><br><p><b><b>Communication Skills:&nbsp;</b></b></p><br><br><p><b><i>Languages Required</i><span>:</span></b></p><br><br><ul><li><p><b><span>Fluent (influence level) in English</span><span> and Spanish&nbsp;</span></b></p><br><br></li></ul><p><b><span>Languages Preferred:</span></b></p><br><br><ul><li><p><b><span>Portuguese, French, German</span></b></p><br><br></li></ul><br><p><b><b>Technical Systems Proficiency:</b></b></p><br><br><p><b><span>Required:</span></b></p><br><br><ul><li><p><b><span>Good technical knowledge of aircraft and services portfolio, probably gained through education and/or experience and interest&nbsp;</span></b></p><br><br></li></ul><br><p><b><b>Complexity of the Role:</b></b></p><br><br><br><p><b><b>Level of Decision Making:</b></b></p><br><br><ul><li><p><b><span>Strategic decision making</span></b></p><br><br></li><li><p><b><span>Fully accountable on his budget and activities</span></b></p><br><br></li></ul><br><p><b><b>Direct Reports:&nbsp;</b></b></p><br><br><p><b><span>Is this a people manager? </span><i>YES</i></b></p><br><br><p><b><span># of Exempt Reports: 25 in Miami + 100 in LAC region </span></b></p><br><br><br><br><p><b><b>Job Dimensions:&nbsp;</b></b></p><br><br><ul><li><p><b><span>The jobholder has the overall responsibility for ensuring Safety of Operations, delivering Customer Support and Services business objectives, and securing Customer Satisfaction with customers in the region (airlines/MROs/lessors)</span></b></p><br><br></li><li><p><b><span>The jobholder has the responsibility to contribute to services sales campaigns through GAM&nbsp;</span></b></p><br><br></li><li><p><b><span>The jobholder has responsibility for S services order intake targets (Satair, Skywise, Customer care) in the region in accordance with business objectives and specific business line AOP targets.</span></b></p><br><br></li><li><p><b><span>The jobholder has the responsibility to develop new business services (airport services, MRO services, training partnership, FHS local repair,...) in the region in accordance with business objectives.</span></b></p><br><br></li><li><p><b><span>The jobholder has responsibility for Customer Support process adherence in the region</span></b></p><br><br></li><li><p><b><span>The jobholder has the responsibility to contribute to Airbus overall strategy in the region including driving Customer Services’ cooperation strategy</span></b></p><br><br></li><li><p><b><b>Operating Budget (financial terms):&nbsp;</b></b></p><br><br><ul><li><p><b><u>Operating budget: 7,8M USD target in 2026</u></b></p><br><br></li><li><p><b><u>Region Services Sales Order Intake target 2026</u><span>: 308 MUSD</span></b></p><br><br></li></ul></li></ul><br><ul><li><p><b><b>Other dimensions relevant to the position:&nbsp;</b></b></p><br><br><ul><li><p><b><u>Number of customers</u><span>: 17&nbsp;</span></b></p><br><br></li><li><p><b><u>Airline Fleet in service</u><span>: ~809 aircraft</span></b></p><br><br></li><li><p><b><u>Airline Fleet backlog</u><span>: ~800+ aircraft</span></b></p><br><br></li></ul></li></ul><br><p><b><b>Nature of Contacts:&nbsp;</b></b></p><br><br><ul><li><p><b><span>Internal and External Executive level (Influencing and Negotiating)</span></b></p><br><br></li><li><p><b><span>Customers at all levels including CEOs (Influencing and Negotiating)</span></b></p><br><br></li><li><p><b><span>Internal Airbus network (all levels and all countries)</span></b></p><br><br></li><li><p><b><span>Influence in a multicultural environment, and strong understanding of Latin America and Caribbean culture (Mexico, Colombia, Chile, Brazil, Argentina, Peru)</span></b></p><br><br></li></ul><br><p><b><b>Physical Requirements:</b></b></p><br><br><br><ul><li><p><b><span>Onsite or remote: 100% on site </span></b></p><br><br></li><li><p><b><span>Vision: Daily able to see and read computer screens and other electronic equipment with screens, able to read documents, reports and engineering drawings.&nbsp;</span></b></p><br><br></li><li><p><b><span>Hearing: Daily able to participate in conversations in person and via teleconference or phone and to hear sounds on the production floor including safety warnings or alarms.&nbsp;</span></b></p><br><br></li><li><p><b><span>Speaking: Daily able to speak in conversations and meetings, deliver information and participate in communications.&nbsp;</span></b></p><br><br></li><li><p><b><span>Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): Daily able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts.</span></b></p><br><br></li><li><p><b><span>Carrying: Occasonally able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs.&nbsp;</span></b></p><br><br></li><li><p><b><span>Lifting: Occasonally able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs.</span></b></p><br><br></li><li><p><b><span>Pushing / Pulling: Occasonally able to push and pull small office furniture and some equipment and tools.&nbsp;</span></b></p><br><br></li><li><p><b><span>Sitting: Daily able to sit for long periods of time in meetings, working on the computer.&nbsp;</span></b></p><br><br></li><li><p><b><span>Squatting / Kneeling: able to squat or kneel to retrieve or replace items stored on low shelving.</span></b></p><br><br></li><li><p><b><span>Standing: Daily able to stand for discussions in offices or on production floor.&nbsp;</span></b></p><br><br></li><li><p><b><span>Travel: able to travel independently and at short notice. 50%</span></b></p><br><br></li><li><p><b><span>Walking (include routine walking such as to a shared printer to retrieve documents): Daily able to walk through office and production areas including uneven surfaces.&nbsp;</span></b></p><br><br></li><li><p><b><span>Personal Protective Equipment required: Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer site</span></b></p><br><br></li><li><p><b><span>Administrative position only PPE required: Steel-toed shoes are required for all shop floor visit, appropriate hearing/eye protection may also be required when visiting the shop floor.</span></b></p><br><br></li></ul><br><p>This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.</p><br><br><br><p><span><b><b><b><b>Company:</b></b></b></b></span></p><br><br>Airbus Americas, Inc.<br><p><b>Employment Type:</b></p><br><br>Permanent<br><p><b>Experience Level:</b></p><br><br>Professional<br><p><b>Remote Type:</b></p><br><br>On-site<br><p><b>Job Family:</b></p><br><br>Leadership &lt;JF-FA-EM&gt;<p>------</p><br><br>Job Posting End Date: 07.13.2026<p>------</p><br><br>Airbus provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. Airbus does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice. Airbus reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.<br><p>By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.<br>Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.</p><br><br><p><span>Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to&nbsp;</span><span>emsom@airbus.com.</span></p><br><br><br> </div>