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<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are Reckitt <br></span><p>Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.</p><br><br><br>Sales <br><p>Our Sales teams help to deliver Reckitt's purpose by building shared success with our customers, making access to the highest quality hygiene, wellness, and nourishment possible in-stores and online. Within Sales, we're focused on achieving outperformance across all of our channels, operating in highly competitive categories. This focus results in a dynamic, fast paced environment where cross functional teams are encouraged to collaborate to achieve success. We have around 10,000 sales people across the world, within market roles and ranging in areas like Field Sales, Key Accounts, Trade Marketing and Category Development.</p><br> <br><br>About the role <br><p>This position is responsible for driving the ecommerce channel, Initiates partnership with ecommerce platforms to grow&nbsp;IMS, NR &amp; shares in Reckitt categories. Ready to have a tangible impact on our global marketplace? Join us and see your vision shape the future of our sales excellence.</p><br><br><br>Your responsibilities <br><ul> <li>Conduct Joint Business Planning with key platforms.</li> <li>Monthly forecasting and phasing are accurate to ensure sales targets are being met.</li> <li>Responsible of ecommerce P/L.</li> <li>Ensure listing, availability &amp; visibility of all Reckitt SKUs on all platforms.</li> <li>Manage assigned budgets with all ecommerce accounts.</li> <li>Acquire new accounts and ensure strong presence of all Reckitt brands.</li> <li>Implementing marketing activations &amp; promotions with all ecommerce accounts with the alignment of&nbsp;brand teams.</li> <li>Works with internal stake holders and cross functionally with sales, marketing, finance, and supply&nbsp;chain to drive flawless business execution.</li> <li>Ensure better conversion rates on all platforms for Reckitt brands.</li> </ul><br><br>The experience we're looking for <br><ul> <li> 2–4 years of experience in eCommerce sales, marketplace management, or key account management, with a track record of driving online sales growth and account performance.<br> </li> <li> Hands-on experience managing eCommerce customers and utilizing sales, promotional, and performance data to optimize revenue, assortment, and customer engagement<br> </li> <li> Demonstrated ability to collaborate cross-functionally with sales, marketing, supply chain, and category teams to execute eCommerce business plans.<br> </li> </ul><br><br>The skills for success <br><ul> <li>Always evaluate right assortment opportunities to ensure winning of Reckitt brands.</li> <li>Creates networks with key decision makers internally and influential players in own discipline<br>externally.</li> <li>Being agile and to the point</li> <li>Managing P/L and budgets</li> <li>Always seeking for new opportunities to improve the business.</li> <li>Team worker and to work closely with all internal stakeholders to build strong relationships quickly.</li> <li>Manage distributors operations with customers.</li> <li>Adapt to fast paced &amp; exponential high growth environment.</li> <li>Strong commercial awareness.</li> </ul><br><br>What we offer <br><p>With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.</p><br> <br><br>Equality <br><p>We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.</p><br> <br><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Are You Ready to Make It Happen at Mondel z International? Join our Mission to Lead the Future of Snacking. Make It With Pride. You will be responsible for the creation of process orders, managing and executing orders for Bulk &amp; Raw ingredient materials for the plant, and maintaining floor &amp; system inventory accuracy. Through this you will provide an uninterrupted supply of materials for the manufacturing process while preventing waste &amp; following all policies and procedures of the company.</p><p>How you will contribute</p><p>You will: Work effectively with internal (production &amp; supply planning teams, procurement, plant warehouse &amp; logistics teams, plant BD-business development and other multi-functional resources) &amp; external stakeholders (suppliers, transportation, vendors etc.) to ensure consistent and reliable supply of materials for production use in accordance to our standards, procedures and protocols. Proactively and timely report any production or Vendor/shipping/carrier issues, and enlist supplier, transporter, planning teams to pre-empt any business impact and/or accommodate changes production and/or delivery schedules as appropriate. Execute MRPs-Material requirement planning systems, Defining &amp; maintaining boundaries and parameters, Materials call offs processes; RM/PM raw &amp; packing materials and finish product supply chain set up for new products in collaboration with BD; Vendor conformance to schedule, Build self and other Key User s capability on SAP planning systems; Manage inventory for RM &amp; PM and FP as per KPI targets, Plant DMS participation and alignment for Operational excellence, Support IBP preparation &amp; dashboard completion, Adhering to Manufacturing compliance and governance standards. Adopt IL6S-Integrated Lean 6 sigma ways of working and standard work processes and own one or more Pillar systems/ processes at the site/ area level. Actively participate in SN-Supply Network pillar activities and lead systems and projects to drive Supply Chain Loss Analysis and elimination; work on Supply Network capabilities to drive value and loss elimination.</p><p>What you will bring</p><p>A desire to drive your future and accelerate your career and the following experience and knowledge: Relevant work experience in material planning, demand planning, inventory management &amp; handling, purchasing, and/or Forecasting, Computer proficiency (MS Office to include Word, Excel, PowerPoint) &amp; experience in ERP (SAP) systems Excellent communication skills (Verbal and Written), Analytical &amp; Problem solving skills, strong collaboration and relationship management skills.</p><p>More about this role</p><p>What you need to know about this position: Leading MRP-Material Requirement Planning, Defining &amp; maintaining RMPM master data, boundaries and parameters PO issuance, Materials call offs processes, follow ups with suppliers and relevant internal stakeholders from procurement and warehouses Proactively and timely report any production or Vendor/shipping/carrier issues, and enlist supplier transporter, planning teams to pre-empt any business impact and/or accommodate changes production and/or delivery schedules as appropriate. Executing RM/PM &amp; FG supply chain set up of new products in collaboration with BD Monitoring Vendor conformance to schedule in new projects launches leading the Phase-in Phase-out and write-off analysis, reporting, and execution in new project launches Managing the Monthly Provision, GIT, DIOH, Adoption and OTIF reports Building self and other Key User s capability on planning systems; Manage inventory for RM &amp; PM, attend DMS as participation and alignment for Operational excellence, Support IBP preparation &amp; dashboard completion. Adopting IL6S-Integrated Lean 6 sigma ways of working and standard work processes and own Pillar systems/ processes at the site/ area level. WH core team capability building on IL6S tools and concepts. Actively participating in SN-Supply Network pillar activities and lead systems and projects to drive Supply Chain Loss Analysis and Elimination. Managing production plans Responsible for lines RCCP Responsible for short term production planning. Monitoring weekly production plan adherence, owning CTS KPI.</p><p>Education / Certifications: Bachelor's degree in engineering, logistics, supply chain, business or any related field</p><p>Job specific requirements: 3-4 years of relevant experience SAP MRP &amp; APO user High Analytical skills Advanced Excel user Team Player with high Stakeholders management skills.</p><p>Travel requirements: None</p><p>Work schedule: Full-Time</p><p>No Relocation support available</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Relevant work experience in material planning, demand planning, inventory management &amp; handling, purchasing, and/or Forecasting,</li><li>Computer proficiency (MS Office to include Word, Excel, PowerPoint) &amp; experience in ERP (SAP) systems</li><li>Excellent communication skills (Verbal and Written),</li><li>Analytical &amp; Problem solving skills,</li><li>strong collaboration and relationship management skills.</li><li>3-4 years of relevant experience</li><li>SAP MRP &amp; APO user</li><li>High Analytical skills</li><li>Advanced Excel user</li><li>Team Player with high Stakeholders management skills.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About Lucidya Lucidya is an AI-native platform for customer experience (CX) intelligence that manages entire customer lifecycles autonomously, from initial engagement through retention and growth.<br> Unlike platforms that only surface insights and leave the action to you, Lucidya completes the loop with proprietary Natural Language Understanding (NLU) capabilities developed entirely in-house and trained on millions of multilingual conversations.<br> Our platform empowers marketing, customer support, CX, and research teams to deliver personalized experiences that drive measurable improvements in customer satisfaction, retention, and lifetime value.<br> Why This Role Matters At Lucidya, customer support is more than answering tickets - it's a critical part of the customer experience.<br> As we scale our global customer base and move towards 24/7 support coverage, we're building a world-class support function that delivers fast, knowledgeable, and proactive service.<br> As a Customer Support Specialist, you'll be the first point of contact for our customers, helping them resolve issues, navigate the platform, and ensuring every interaction leaves a positive impression.<br> You'll work closely with our Technical Support and Engineering teams, troubleshooting problems, escalating complex issues when needed, and helping us continuously improve the customer experience.<br> Your ability to communicate clearly, solve problems efficiently, and build trust with customers will have a direct impact on customer satisfaction and retention.<br> What You'll Do Serve as the first point of contact for customer inquiries across multiple channels, including live chat, email, and our ticketing platform.<br> Deliver exceptional customer support in both Arabic and English.<br> Investigate, troubleshoot, and resolve customer issues independently wherever possible.<br> Perform initial debugging and quality checks before escalating technical issues to the Technical Support team.<br> Accurately document customer interactions, troubleshooting steps, and resolutions within our ticketing system.<br> Manage customer expectations by providing clear updates, timelines, and proactive communication throughout the support process.<br> Collaborate closely with Technical Support and Engineering to ensure timely issue resolution.<br> Contribute to maintaining and improving internal knowledge base articles and support documentation.<br> Identify recurring customer issues and share feedback to improve product quality and support processes.<br> Participate in quality assurance reviews and continuously improve service standards.<br> Support our evolving 24/7 customer support operation through a rotational shift schedule, including evenings and weekends.<br> What Success Looks Like Within your first 90 days, you'll: Develop a strong understanding of the Lucidya platform, products, and customer workflows.<br> Become confident navigating our support tools and internal processes.<br> Successfully manage customer inquiries independently.<br> Demonstrate strong product knowledge and effective troubleshooting skills.<br> Build productive working relationships with Technical Support and Engineering teams.<br> Consistently achieve key customer support metrics, including First Response Time (FRT), First Contact Resolution (FCR), and Customer Satisfaction (CSAT).<br> Who You Are 2+ years of experience in a Customer Support Specialist, Customer Support Agent, or similar customer-facing support role.<br> Current experience supporting customers in a SaaS environment (required).<br> B2B SaaS experience is strongly preferred.<br> Fluent in both Arabic and English, with excellent written and verbal communication skills.<br> Comfortable explaining technical concepts to non-technical customers.<br> Strong problem-solving and analytical skills with the ability to troubleshoot customer issues independently.<br> Experience working with support and collaboration tools such as Intercom, Jira, CRM platforms, or similar ticketing systems.<br> Comfortable working across multiple systems and managing several customer conversations simultaneously.<br> Highly organized, customer-focused, and able to thrive in a fast-paced environment.<br> Bachelor's degree or equivalent qualification.<br> Nice to Have Experience supporting enterprise or government customers.<br> Familiarity with customer engagement, social listening, or customer experience platforms.<br> Experience contributing to knowledge bases or process documentation.<br> Exposure to QA processes or customer support performance metrics.<br> Why You'll Love Working Here Join one of the region's leading AI-native technology companies.<br> Work alongside talented teams building products used by leading enterprises and government organizations.<br> Help shape a growing Customer Support function with opportunities to influence processes and best practices.<br> Remote-first working environment.<br> Continuous learning and career development opportunities.<br> Collaborative, inclusive, and high-performance culture where your impact is visible.<br> Hiring Process Talent Acquisition Screening Hiring Manager Interview Practical Assessment (if applicable) Final Interview Offer</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Job Title: Local Case Intake Advisor, GBS Patient Safety (GBS-PS) – Supporting NEMAG / One-Year Fixed Term Contract</b></p><br><p><b>Introduction to role:</b> Are you ready to turn real-world safety data into decisive action that protects patients? Do you see yourself orchestrating pharmacovigilance across Jordan, Lebanon, Syria and Palestine, navigating complexity with clarity and pace? As a Local Case Intake Advisor, you will be the key link between local Marketing Companies and Patient Safety, ensuring timely, accurate intake and processing of safety information and seamless engagement with Health Authorities. Your work will safeguard patients and enable confident decisions on our medicines, while strengthening regulatory trust and business continuity. You will join a collaborative, fast-moving team that values sound judgment, precision and initiative. From day one, you will take ownership of cases and processes, solving problems of moderate scope independently, and steadily expanding your influence to elevate safety standards across the region.</p><br><p><b>Accountabilities:</b></p><br><ul><li><b>ICSR Intake and Processing:</b> Manage the intake, assessment, coding and processing of Individual Case Safety Reports from clinical, post-marketing and literature sources in line with SOPs and local regulations.</li><li><b>Adverse Event Governance and Reporting:</b> Ensure timely submission of ICSRs, follow-ups, SUSARs, PBRERs, DSURs, signals, safety notifications and LRMPs to local Health Authorities when applicable.</li><li><b>Health Authority and Stakeholder Liaison:</b> Coordinate accurate, prompt responses to Health Authority queries and build strong relationships with healthcare professionals, license partners, and external service providers.</li><li><b>Quality Management and Compliance:</b> Maintain GVP compliance, implement corrective and preventive actions, process late logs, contribute to procedural document management and drive audit and inspection readiness.</li><li><b>Product Quality and Security Complaints:</b> Identify PQCs and product security complaints, ensuring appropriate linkage to adverse events and complete information capture.</li><li><b>Data Reconciliation and Surveillance</b>: Perform reconciliations to assure data integrity; periodically screen Health Authority databases and conduct literature searches as required.</li><li><b>Systems and Documentation:</b> Use global Patient Safety systems (e.g., Argus, VQV, ERV, ECMS) to manage cases; maintain robust filing and archiving of safety documents.</li><li><b>Organized Data Collection and Digital/social media:</b> Support PV aspects of organized data collection programs, digital and social media activities, externally sponsored research and other collaborations.</li><li><b>Expertise and Guidance:</b> Provide Patient Safety guidance to Marketing, Sales, Regulatory and Medical functions, support risk management planning and monitor the impact of action plans.</li><li><b>Regional Leadership and Deputization:</b> Manage PV activities across Jordan, Lebanon, Syria and Palestine, support external providers to meet local requirements and act as deputy for the regional Patient Safety associate director when needed.</li><li><b>Training and Access Management:</b> Complete required training, obtain and maintain access to relevant systems and conduct TFUQ with healthcare professionals when required.</li></ul><p><b>Essential Skills/Experience:</b></p><br><ul><li>Degree in Pharmacy, Medicine or Science</li><li>Fluent in English and Arabic</li><li>Proven pharmacovigilance knowledge and excellence</li><li>Strong understanding of Good Pharmacovigilance Practice</li><li>Knowledge of Health Authority regulations</li><li>Cross-functional, collaborative approach</li><li>Effective and lateral thinking with strong problem-solving skills</li><li>Vendor management experience</li><li>Excellent attention to detail</li><li>Excellent written and verbal communication skills</li><li>Influencing and conflict resolution skills</li></ul><p><b>Desirable Skills/Experience:</b></p><br><ul><li>Medical knowledge in our key therapeutic areas</li><li>Project management capability</li><li>Successful participation in above-market projects</li><li>Audit and inspection experience</li><li>Familiarity with global Patient Safety systems such as Argus, VQV, ERV and ECMS</li><li>Experience with organized data collection, social media PV monitoring, externally sponsored research and external partnerships</li></ul><p>Why AstraZeneca: Here, science, speed and compassion meet. You will work alongside diverse experts who challenge assumptions and bring unexpected teams into the same room to unleash bold thinking. We combine cutting-edge technology with practical execution, using data to sharpen decisions and improve outcomes for patients. Curiosity is encouraged, smart risks are supported and learning is continuous through coaching and real-time feedback. We value kindness alongside ambition, so you can stretch your skills, shape how we collaborate and see your contribution ripple from local decisions to meaningful patient impact.</p><br><p>Call to Action: If you are ready to elevate patient safety across NEMAG and turn complex data into confident action, send your application and make your impact now!</p><br><p><b>Date Posted</b></p><br>29-يونيو-2026<p><b>Closing Date</b></p><br>02-يوليو-2026<p>AstraZeneca embraces diversity and equality of opportunity. &nbsp;We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. &nbsp;We believe that the more inclusive we are, the better our work will be. &nbsp;We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. &nbsp;We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.</p><br> </div>

Company Description Raya Customer Experience (Raya CX) delivers next-generation business process outsourcing and customer experience management for clients across diverse industries. Since 2001, Raya CX has been a preferred partner for customer service, technical support, and global services for Fortune 1000 companies in North America, Europe, the Middle East, and Africa. The company operates from competitive, highly skilled labor markets to provide reliable, scalable support solutions. Its services are powered by advanced technology, robust operating strategies, and a strong focus on continuous improvement and innovation. Raya CX offers a dynamic, multicultural work environment for individuals who are passionate about customer experience.<br>Role Description The Customer Service Representative – French (Fluent) is a full-time, on-site role based in Qesm El Maadi. The role involves handling inbound and outbound customer inquiries in French, resolving issues, and providing accurate information about products and services. The representative will manage customer interactions via phone, email, chat, or other channels, ensuring timely responses and professional communication. Daily tasks include documenting cases, following up on pending requests, escalating complex issues when necessary, and maintaining up-to-date knowledge of client policies and procedures. The role also requires meeting performance targets, contributing to a positive team environment, and supporting continuous improvement in the customer experience.<br>Qualifications<br> Demonstrated skills in customer service and customer support, with the ability to handle inquiries and resolve issues effectively. Proven focus on customer satisfaction and customer experience, ensuring empathetic, solution-oriented interactions. Experience working as a Customer Service Representative or in similar customer-facing roles is preferred. Fluency in French (spoken and written) and good command of English for internal communication. Strong verbal and written communication skills, active listening, and problem-solving abilities. Comfort working in an on-site, fast-paced environment and meeting defined performance metrics. Basic computer literacy and ability to learn new systems and tools quickly. Previous BPO/contact center experience and familiarity with international clients are advantageous. High school diploma or equivalent required; post-secondary education is a plus.

Company Description New Cairo Foods for Food Investment & El Mohamady Restaurants builds on a heritage that began in 1965 with a single branch in Mansoura, growing into a renowned local restaurant chain. El Mohamady is known for offering a wide variety of dishes on one menu, combining traditional Middle Eastern and Mediterranean flavors with modern culinary concepts. The brand focuses on using carefully selected local lamb and beef to deliver consistent quality and memorable taste. With soups, salads, desserts, and an array of main dishes ranging from classic kebab to butter-aged steak, El Mohamady aims to satisfy diverse preferences. Driven by customer loyalty and a commitment to innovation, the group continues to expand its presence and enhance the dining experience across Egypt. Role Description This is a full-time, on-site Call Center Representative role based in Qesm 2nd El Mansoura. The Call Center Representative will handle inbound and outbound customer calls, respond to inquiries about menu items, orders, delivery, and restaurant services, and provide accurate information in a clear and courteous manner. Responsibilities include resolving customer complaints, updating order details in the system, coordinating with restaurant and delivery teams, and ensuring that each interaction supports a positive customer experience. The role also involves documenting customer feedback, following call center procedures, and meeting performance targets related to response time and customer satisfaction. Qualifications Customer Service Representatives and Customer Support experience, with the ability to manage high call volumes and diverse customer needs. Strong focus on Customer Satisfaction, including problem-solving skills and a commitment to delivering a positive customer experience. Excellent Interpersonal Skills, such as clear communication, active listening, and a respectful, patient approach to customer interactions. Solid Computer Literacy, including basic data entry, use of call center software, and familiarity with common office applications. Proficiency in spoken and written Arabic; English language skills are an advantage. Previous experience in call centers, hospitality, or food and beverage service is preferred. Ability to work on-site in Qesm 2nd El Mansoura with flexibility for shifts, weekends, and holidays as needed. High school diploma or equivalent; additional training in customer service or communication is beneficial.

Primary Function:Logistics Specialist is responsible for providing comprehensive support in import and export operations, ensuring accurate documentation, smooth communication with logistics partners, and timely reporting to facilitate compliance and efficient shipment handling. Specific Duties and Responsibilities:Duties and responsibilities noted below are the essential functions of the job.· Support in all paperwork for both import and export business.· Manage the documentation cycle of import and export processes.· Communicate with suppliers, freight forwarders, and clearance brokers for pick-up and shipping.· Follow up on the status of all shipments at airport and seaport.· Prepare weekly and monthly reports as required.· Operate on the NAFEZA system and communicate with GOEIC to follow up on new decrees.· Request packing lists and draft invoices from HQ after receiving final confirmation on required quantities.· Coordinate with customs consultants to verify legal requirements, document legalization, tariffs, HS codes, and applicable agreements.· Monitor daily delivery reports from logistics teams and assist in resolving delivery issues.· Verify shipment documents before submitting them to brokers to ensure clearance readiness.· Submit all shipment data and documents on the company’s system.· Send SOH daily and tracking reports weekly without delay.· Perform outdoor visits / willingness to travel and attend governmental courses when required.· Update shared tracking report on the shared point.· Update & send the tracking to all supply chain team.<br>Other Duties:The incumbent may be asked to perform additional job-related duties and take on other responsibilities as dictated by events and circumstances and working conditions. Qualifications, Education and /or Experience Requirements:· Bachelor’s degree in Business Administration, Logistics, Supply Chain, or related field· 2–4 years of experience in import/export operations or logistics· Strong knowledge of documentation cycles, customs regulations, HS codes, and applicable trade agreements· Familiarity with NAFEZA system and communication with GOEIC· Excellent communication skills for coordination with suppliers, freight forwarders, and clearance brokers· Proficiency in preparing reports and working with company systems· Flexibility to conduct outdoor visits and attend governmental training courses

About Noor Nation<br><br>Noor Nation is Egypt's first African renewable energy development and manufacturing startup, providing decentralized solar-powered energy and water solutions across Egypt and Sub-Saharan Africa. Its flagship product, Life Box, is a mobile, solar-powered unit that delivers clean electricity and safe water to farming, tourism, and rural communities. Designed and manufactured in Egypt, Life Box supports sustainability, industrial localization, and economic growth while improving access to essential resources in underserved areas.<br><br>Resposibilities<br><br>Accounting & Reporting<br><br>Prepare monthly, quarterly, and annual financial statements Manage GL, journal entries, accruals, and reconciliations Ensure accurate and timely financial reporting<br><br>Budgeting & Cash Flow<br><br>Prepare budgets and forecasts with relevant departments Monitor cash flow, working capital, and financial performance Control costs across operations, projects, procurement, and manufacturing<br><br>Funding & Investors<br><br>Prepare financial reports for investors, grants, and funding programs Track fund utilization and supporting documents Support audits, due diligence, and investor requirements<br><br>Procurement, Inventory & Projects<br><br>Review vendor pricing, procurement costs, and inventory valuation Monitor stock movements and stock-taking Review project costs, advances, and settlements Track project financial performance from execution to after-sales<br><br>Payroll, Tax & Compliance<br><br>Oversee payroll, deductions, allowances, and statutory contributions Handle tax, VAT, social insurance, and labor compliance Coordinate with Tax Authority, GAFI, auditors, and external advisors<br><br>Controls & Process Improvement<br><br>Maintain accounting policies, SOPs, and internal controls Ensure proper documentation and audit readiness Improve financial processes and reporting<br><br>Requirements<br><br>Qualifications<br><br>Bachelor's degree in Accounting, Finance, or a related field Minimum 3 years of progressive accounting experience, preferably in industrial, manufacturing, or infrastructure-related environments Strong experience in:Financial statements and balance sheets Budgeting, cash flow, and cost control Taxation, payroll, and social insurance Investor and funding-related accounting Solid understanding of Egyptian tax laws and regulatory frameworks Proficiency in accounting software, Google Sheets, and advanced Microsoft Excel Fluency in English is mandatory (written and spoken) High level of accuracy, confidentiality, and professional integrity<br><br>Strong analytical, organizational, and leadership skills.<br><br>Ability to manage multiple priorities in a fast-paced, growing organization<br><br>Benefits<br><br>Competitive salary package Social insurance coverage Private medical insurance coverage Performance-based salary reviews and increases Clear career growth and promotion opportunities based on performance and KPIsLearning, training, and professional development opportunities

<p>We are seeking an experienced, strategic, and creative <strong>Content Lead</strong> to direct our content strategy and oversee the development of compelling, high-performing content across multiple channels. Based in Giza, this role requires a collaborative managerial leader who can combine creative vision with data-driven decision-making to build brand authority, engage target audiences, and drive measurable business growth.</p><p>Key Responsibilities:</p><ul><li><strong>Content Strategy &amp; Planning:</strong> Design and execute end-to-end multi-channel content strategies aligned with overarching business objectives and marketing campaigns.</li><li><strong>Team Leadership &amp; Editorial Oversight:</strong> Manage, mentor, and lead an agile team of content creators, copywriters, and freelance contributors, ensuring high editorial standards and brand consistency.</li><li><strong>Content Creation &amp; Optimization:</strong> Oversee the production of diverse content formats including blogs, whitepapers, social media assets, video scripts, email newsletters, and landing pages.</li><li><strong>SEO &amp; Performance Analysis:</strong> Collaborate with the digital marketing team to integrate SEO best practices, monitor KPIs (traffic, engagement, conversion), and continuously optimize content performance.</li><li><strong>Stakeholder Collaboration:</strong> Partner with cross-functional teams including Product, Design, Sales, and Brand Marketing to translate technical and commercial requirements into engaging narratives.</li><li><strong>Editorial Calendar Management:</strong> Maintain a comprehensive editorial calendar, ensuring timely delivery of all content initiatives and effective resource allocation.</li></ul><p>Qualifications &amp; Requirements:</p><ul><li>Bachelor’s degree in Marketing, Communications, Journalism, English, or a related discipline.</li><li>3 to 8 years of proven experience in content creation, copywriting, or editorial management, with at least 2 years in a leadership or managerial capacity.</li><li>Demonstrated portfolio showcasing successful content strategies and diverse writing samples across digital platforms.</li><li>Deep understanding of SEO principles, web traffic metrics, and content management systems (e.g., WordPress).</li><li>Bilingual proficiency in English and Arabic (written and spoken) is highly desirable.</li></ul><p>Required Skills:</p><ul><li>Exceptional storytelling, copywriting, and editing capabilities.</li><li>Strong leadership, project management, and organizational skills.</li><li>Proficiency with analytics tools (Google Analytics, SEMrush, Ahrefs, or similar).</li><li>Strategic mindset capable of turning complex concepts into clear, engaging messages.</li><li>Ability to thrive in a fast-paced, deadline-driven environment.</li></ul><p>Benefits &amp; Perks:</p><ul><li>Competitive salary package commensurate with experience.</li><li>Comprehensive health and medical insurance coverage.</li><li>Professional development and career advancement opportunities.</li><li>Collaborative, supportive, and modern work environment.</li><li>Paid annual leave and official national holidays.</li></ul>

Company Description Mac Construction is a growing organization focused on delivering high-quality construction and urban development projects. The company is committed to integrating modern planning practices with practical, cost-effective implementation on the ground. Mac Construction values collaboration, safety, and sustainable growth, aiming to enhance the built environment in rapidly developing urban areas. Team members are encouraged to contribute ideas, take ownership of their work, and support continuous improvement in project delivery. The organization offers opportunities to work on diverse projects and develop professionally in a supportive, performance-driven environment.<br>Role Description The Senior Planning Engineer will lead planning activities for urban development projects, ensuring that project schedules, resources, and workflows are clearly defined and aligned with overall business objectives. This full-time, on-site role is based in 10th of Ramadan and involves preparing and maintaining detailed project schedules, monitoring progress, and updating stakeholders on key milestones and risks. The person in this role will coordinate with engineering, construction, and production teams to optimize plans, resolve conflicts, and ensure timely delivery of project phases. Daily responsibilities include analyzing data, forecasting resource needs, supporting production planning, and implementing project control procedures. The Senior Planning Engineer will also prepare reports, participate in progress meetings, and contribute to continuous improvement of planning processes and tools.<br>Qualifications<br> Candidates should possess strong Planning and Production Planning skills to develop, coordinate, and optimize project schedules and workflows. Candidates should possess solid Analytical Skills to interpret data, forecast trends, assess risks, and support decision-making. Candidates should possess effective Communication skills to collaborate with cross-functional teams and present planning updates clearly. Candidates should possess Project Control skills to track performance, manage variances, and implement corrective actions. Relevant experience as a Planning Engineer or similar role in construction or urban development projects. Proficiency in planning and scheduling software (e.g., Primavera, MS Project) and standard office tools. Bachelor’s degree in Civil Engineering, Urban Planning, Construction Management, or a related field. Ability to work on-site in 10th of Ramadan, manage multiple priorities, and meet deadlines under time constraints. Knowledge of construction methodologies, project lifecycle, and industry standards; familiarity with urban planning regulations is an advantage.

About the Company We are a global leader in sustainable packaging and paper solutions, driven by innovation, operational excellence, with a strong presence in manufacturing across multiple regions.<br>About the Role As part of our continuous growth, we are looking for a dynamic Administration Officer / Facility & Operations Support professional to join our team. In this role, you will be the face of our organization at the front desk, welcoming clients and visitors, while ensuring our workplace runs seamlessly within our multinational manufacturing environment. This position is ideal for a highly organized professional who thrives on coordination, enjoys supporting a global team, and takes pride in maintaining a well-oiled office, reception, and facility operation.<br>Responsibilities Manage the reception area, greeting and welcoming clients, vendors, and visitors in a professional manner Coordinate and schedule business meetings, manage conference room bookings, and handle front-desk inquiries Seamlessly manage logistics, including booking flight tickets, travel arrangements, hotel accommodations, and company transportation Oversee daily facility operations, including office setup, workplace maintenance, and general services Act as the primary point of contact for external vendors and service providers, including security, cleaning, and maintenance teams Lead, supervise, and mentor office support staff to maintain high service and operational standards Collaborate closely with the HR department to support employee services and ensure local operations align with global corporate standards Utilize company systems to track administrative expenses, facility requests, and vendor data<br>Qualifications University degree in business administration, office management, or a related field1–4 years of relevant experience in reception, administration, or facility coordination (experience in a multinational manufacturing setup is highly preferred)<br>Required Skills Strong knowledge of front-desk management, customer service, and corporate travel booking Proficiency in MS Office tools (Word, Excel, Power Point) Very good command of the English language (written and spoken) Strong analytical thinking, multitasking, and problem-solving abilities Excellent interpersonal and communication skills to manage both internal stakeholders and external visitors<br>Preferred Skills Experience with SAP software (preferred) Experience working within a global or multinational corporate structure<br>What We Offer:Work in a global manufacturing environment. Opportunities for professional growth and administrative training. Collaborative, diverse, and safety-focused workplace. Social & medical insurance. Transportation provided.

Company Description Gold Trading Center (GTC) specializes in gold bullion, investment products, and fine jewelry, offering secure options in a volatile investment landscape. Founded in 2020 and built on over 70 years of experience established by Imad El Nahhas, GTC provides high-quality gold products through its Damietta store, website, and mobile app. The company focuses on gold as a durable, reliable asset and a safe haven that protects against inflation and economic uncertainty. GTC emphasizes ease of trading and high liquidity, helping customers buy, sell, and trade gold with confidence. The team is dedicated to guiding investors through their decisions with professional support and clear information.<br>Role Description The Sales Specialist is a full-time, on-site position based at GTC’s location in Damietta. This role involves engaging with customers in the showroom, understanding their investment and jewelry needs, and providing accurate, clear information about gold products, pricing, and market trends. The Sales Specialist will handle product presentations, answer inquiries, process sales transactions, and support customers in using GTC’s online channels and mobile app. Daily tasks include maintaining product displays, updating customers on offers and promotions, following up on leads, and contributing to sales targets. The role also includes working closely with the team to ensure excellent customer service, assisting in basic training for new staff on product knowledge, and adhering to company policies and compliance standards.<br>Qualifications<br> Candidates should possess strong Communication skills to explain product features, investment benefits, and market information clearly to a diverse customer base. Candidates should possess Customer Service skills to build trust, handle inquiries and concerns professionally, and provide a positive in-store experience. Candidates should possess Sales skills to identify customer needs, recommend appropriate products, close sales effectively, and meet or exceed sales targets. Candidates should possess Training and Sales Management skills to support onboarding of team members, share product knowledge, and contribute to organized, goal-driven sales activities. Additional beneficial qualifications include prior experience in retail, jewelry, or investment products; basic understanding of gold markets; proficiency with POS systems and digital tools; and the ability to work flexible hours. A high school diploma or equivalent is required; further education in business, finance, or a related field is an advantage.

**WE ARE HIRING!**Tourism Spirit Travel & Tourism, a leading Saudi Arabian travel company, is looking to hire qualified professionals to join our Egypt Branch. We seek individuals with passion and experience to grow with us.<br>**Location:** Al Merag, Maadi, Cairo, Egypt**Work Location:** On-site at the company's branch<br>**OPEN POSITIONS**<br>**1. Travel Consultant / Tour Packages Specialist (1 Position)**<br>* Design and propose outbound travel and tour packages.* Book flights, hotels, transportation, and handle travel arrangements.* Handle booking systems and follow up with clients through service completion.* Provide travel consultation and recommend the best travel packages based on clients' needs.* Prepare and calculate tour costs and quotations.<br>**2. Accountant (1 Position)**<br>* Manage the company's daily operations and transactions.* Prepare invoices, payments, and receipts, and handle accounts for travel and tourism companies.* Prepare and follow up on tax calculations and returns, ensuring compliance with tax regulations and accounting programs.* Apply knowledge of the Saudi tax system, VAT, and tax returns programs.<br>**3. English Language Course Coordinator (1 Position)**<br>* Coordinate English language courses and training programs for students.* Communicate with instructors and organize schedules.* Follow up on registrations, instructions, and course requirements.* Assist in developing and coordinating English language training programs.<br>**GENERAL REQUIREMENTS**<br>* Minimum 2 years of experience in the travel and tourism industry, preferably in the Saudi market.* Relevant experience in the position applied for.* Good command of English and Microsoft Office applications.* Excellent communication and organizational skills.* Ability to work under pressure and as part of a team.* **For Travel Consultant:** Experience in creating travel packages and calculating tour costs. Experience with Amadeus, Galileo, or Sabre reservation systems is an advantage.* **For Accountant:** Previous experience working in tourism companies in Saudi Arabia and strong knowledge of VAT and tax returns is highly preferred.<br>**WHAT WE OFFER & BENEFITS**<br>* Attractive and competitive salaries based on experience and qualifications.* Competitive bonus structure and health insurance benefits.* Professional development workshops and company social events.* Professional and cooperative working environment with career growth opportunities.* Full-time employment (On-site in Al Merag, Cairo).<br>**HOW TO APPLY**Interested candidates are invited to send their resumes mentioning the job title they are applying for to:<br>* **Email:** abdulrahman@tourism-spirit.com* **Whats App:** +966333993890

<p><h4>Job purpose</h4> <p>The QS engineer is responsible for quantity take-off, measurement, cost estimation, payment certification, and commercial documentation for construction projects. The role requires accuracy, drawing interpretation capability, and strong commercial awareness.</p> <h4>Functional responsibilities</h4> <p><strong>Quantity take-off & measurement</strong></p> <ul> <li>Perform accurate quantity take-offs from engineering drawings, specifications, and BOQ documents.</li> <li>Measure executed works for interim payment applications, subcontractor evaluations, and commercial reporting.</li> <li>Maintain organized measurement records and ensure quantities are traceable and auditable.</li> </ul> <p><strong>Tendering, estimation & contract support</strong></p> <ul> <li>Support tender preparation, cost estimation, pricing inputs, and commercial comparisons.</li> <li>Review technical and commercial documents to identify measurement gaps, scope risks, and pricing assumptions.</li> <li>Support contract administration through BOQ analysis, variation measurement, and billing documentation.</li> </ul> <p><strong>Billing & payment certification</strong></p> <ul> <li>Prepare and review payment certification documents and support billing procedures.</li> <li>Coordinate with site, planning, cost control, and finance teams to validate progress quantities and payment status.</li> <li>Assist in evaluating variation orders and claims from a quantity and measurement perspective.</li> </ul> <h4>General responsibilities</h4> <p><strong>HR proficiency:</strong><br> Ability to obtain updated soft and technical skills related to the job.<br> To have a vision and a plan for the career path and how to achieve it.</p> <p><strong>Delivery:</strong><br> Perform the planned activities to meet the operational and development targets as per delivery schedules.<br> Utilize resources effectively to achieve objectives within efficient cost and time.<br> Provide a periodic report formatted by detailing the deviation and execution of planned tasks.</p> <p><strong>Problem-solving:</strong><br> Solve any related problems that arise and escalate any complex operational issues.</p> <p><strong>Quality:</strong><br> Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.</p> <p><strong>Business process improvements:</strong><br> Coordinate well-defined written systems, policies, procedures, and seek automation opportunities as much as possible.</p> <p><strong>Compliance:</strong><br> Comply with related policies, procedures, and work instructions.</p> <p><strong>Health, safety, and environment:</strong><br> Ensure compliance with relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.</p> <h4>Qualification</h4> <p>Bachelor in civil engineering or architectural engineering</p> <h4>Experience</h4> <p>4 to 6 years</p> <h4>Skills</h4> <ul> <li>Cost estimating</li> <li>Construction engineering</li> <li>Procurement</li> <li>Reporting</li> </ul></p><p></p>

???? We're Hiring: Junior Inventory Officer<br>Are you detail-oriented with a passion for logistics and supply chain management? Join [Your Company Name], a leading [industry/sector], as our new Junior Inventory Officer!<br>Location: Al Nahda - Al salam Type: Full-Time - On-site Working days : 6 days/week Salary: Competitive, commensurate with experience<br>About the Role:As a Junior Inventory Officer, you will support our inventory management processes, ensure accurate stock records, and assist in optimizing our supply chain operations.<br>What You'll Do:✅ Assist in monitoring and managing inventory levels of fresh fruits ✅ Conduct regular stock counts and quality checks ✅ Record and update inventory data accurately ✅ Coordinate with suppliers and logistics partners ✅ Support inventory reporting and documentation ✅ Ensure proper storage and freshness of products ✅ Identify discrepancies and assist in resolving inventory issues<br>What We're Looking For:???? High school diploma or equivalent (additional certifications are a plus)???? Basic knowledge of inventory management systems???? Passion for F&B and fresh produce ???? Strong attention to detail and organizational skills???? Good communication and teamwork???? Ability to thrive in a fast-paced environment<br>Nice to Have:✨ Previous experience in inventory or warehouse roles ✨ Familiarity with barcode scanning and data entry<br>Why Join Us? Competitive compensation and benefits package Career growth opportunities Supportive team environment Exposure to diverse financial processes<br>Company Description We are an innovative and dynamic fresh fruit brand committed to delivering premium quality Egyptian produce to customers in Egypt, the UAE, and Qatar, with ambitious plans to expand into other GCC and international markets., we specialize in offering seasonal, export-grade fruits while ensuring exceptional freshness, reliability, and satisfaction through our efficient logistics and customer-focused sales approach. Our mission is to revolutionize the regional fruit trade and redefine the direct-to-consumer produce experience. Rooted in values of trust, excellence, and consistency, we aim to bring premium Egyptian fruits from farm to fork with unmatched quality. Join us in driving forward a transformation in the fruit industry on a global scale. Ready to join us? Apply now by sending your resume to manal.radwan@inripe.com <br>Join us in bringing the freshest fruits to our customers every day! ????????????

Purpose: The Landscape Technician will provide technical agricultural operations and supervisory support to the Landscape and Ground unit, ensuring the optimal health, maintenance, and appearance of all campus landscapes, plants, and nurseries through effective execution of planting, plant care, pest management, and team oversight.<br>Responsibilities:Execute Planting and Soil Preparation: Perform and supervise all planting operations, including excavation, soil preparation, adding fertilizers, planting materials, and replacement of dead plants Implement Plant Health Programs: Perform and monitor fertigation, foliar applications, and execute precautionary and remedial pest management, e.g., spraying, applying fungicides, and biological control Maintain Specialized Areas: Execute and monitor agricultural activities in the in-campus greenhouse and open nurseries, e.g., seed germination, propagation, and grafting, and maintain indoor plants in offices and courts Monitor and Report Plant Status: Daily monitoring of plants, including date palms, to investigate growth, problems, infections, and promptly report information or notes to landscape engineers Manage Resources and Inventory: Check and monitor the stock and inventory of pro-materials, tools, chemical fertilizers, and supplies in coordination with the storekeeper Ensure Safety and Cleanliness: Apply safety precautions while using toxic materials and monitor trash or plant residue cleaning activities Supervise Team Performance: Supervise gardeners and technicians, monitor work assignments, and control labor performance for efficiency General Administrative Support: Perform other related duties as requested<br>Requirements:Minimum Education Requirements:High school diploma, Intermediate school diploma or a related degree Experience:Minimum five years of experience in related landscape roles<br>Skills:Agricultural Operations: Demonstrated ability to perform hands-on tasks including excavation, planting, pest management, fertigation, and technical nursery operations like propagation and grafting Reporting and Monitoring: Competency in monitoring plant health, taking accurate notes, preparing records, and following up on issues to effectively communicate necessary actions to landscape engineers Safety Adherence: Understanding and strict application of safety procedures when handling equipment and toxic materials<br>This position is open until September 6, 2026Placement is based on the candidate’s experience and skills. Only candidates who make it to the shortlist will be contacted<br>"The American University in Cairo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals with disabilities are encouraged to apply."

Company Description Aura Communication is a leading HR outsourcing, staffing, and payroll outsourcing consultancy founded in 2012 and headquartered in Cairo, Egypt, with a branch in Miami, Florida, USA. The company supports organizations across Egypt and the wider MENA region, including Iraq, Syria, Jordan, Morocco, Algeria, and Saudi Arabia. Aura Communication operates as a trusted one-stop HRO/BPO partner, providing comprehensive workforce and business process solutions. Its diverse client base includes local and international companies seeking reliable, scalable, and high-quality service delivery. Team members join a growing, regionally connected organization with opportunities to work in fast-paced, client-focused environments.<br>Role Description This full-time, on-site C1 English CSR role is based in Cairo, Egypt and involves working rotational overnight shifts. The Customer Service Representative responds to inbound and outbound customer inquiries via phone, email, and chat, ensuring clear and accurate communication in C1-level English. Responsibilities include handling customer issues, providing product or service information, resolving complaints, and documenting interactions in the company’s systems. The role requires maintaining high standards of customer experience and satisfaction by following established procedures, meeting performance targets, and adhering to quality guidelines. Team members are expected to collaborate with colleagues and supervisors to escalate complex cases, share feedback, and support continuous process improvement.<br>Qualifications<br> Strong customer-facing skills, including Customer Service and Customer Support, with the ability to handle inquiries professionally and efficiently. Experience contributing to Customer Satisfaction and Customer Experience by resolving issues, managing expectations, and following up on open cases. Background working as Customer Service Representatives in call center or BPO environments, preferably with rotational or overnight shifts. C1-level proficiency in spoken and written English, with clear pronunciation and effective communication skills. Ability to work on-site in Cairo, Egypt, and flexibly adapt to rotational overnight schedules. Strong problem-solving, active listening, and conflict-resolution abilities, with attention to detail and accurate data entry. Comfort using CRM or call center systems and basic office software; prior BPO or outsourcing experience is an advantage. High school diploma or relevant tertiary education; previous customer service or contact center experience is preferred but not mandatory.

For DP World Logistics Services Masr <br>Job Purpose:Oversee the entire journey of the shipped goods, ensuring they reach their destination efficiently and compliantly.<br>Key Accountability:<br>Customs Clearances Process all import/export documents like bills of lading, commercial invoices, and customs forms. Ensure accuracy and completeness to avoid delays. Make sure shipments comply with ever-changing trade regulations and specific customs requirements of the destination country. Liaise with customs authorities to answer questions, address issues, and facilitate the smooth clearance of goods. Investigate and resolve any customs hold-ups that may arise due to missing paperwork, discrepancies, or restricted items. Full awareness of MTS <br>Transportation:Coordinate the entire shipment journey, from booking cargo to final delivery at the destination. Negotiation rates with vendors, and trucking companies, considering factors like cost, efficiency, and the client's specific needs. Arrange inland transportation (pick-up and delivery) at both the origin and destination points,Ensure the goods get to and from Customer’s premises. Good knowledge of cross-border transportation process and regulations Track shipments throughout their journey and keep clients informed about the status of their goods.<br>Overall Management:Maintain clear and consistent communication with clients, suppliers, carriers, and internal teams to ensure everyone is on the same page. Ensure adherence to company policies and safety regulations throughout the entire process. Look for ways to continuously improve the freight forwarding process to save time and money for the company and its clients. Provide clients with accurate quotes that consider all potential costs to avoid any surprises later.<br><br>Qualifications and Certificates Bachelor’s degree.<br>Experience and Knowledge5:7 years working experience in the same field (Clearance, and freight forwarding) Strong knowledge in Freight Forwarding Activities, Regularity compliance, Customs Regulations and Procedures. <br>Skills and Abilities:V. Good English Language skills V. Good Communication Skills Able to manage clients V. Good in Microsoft Office Programs: Excel, Word, Outlook V. Good Customer services skills. V. good Negotiation and persuasion skills Able to work with different internal and external teams and track multiple processes. Able to work on own initiative and as part of a team. Able to cope with high work pressure.

Company Description Talent Solutions is a workforce optimization and HR consulting firm that supports organizations in achieving their business objectives through customized solutions for different types of businesses. The company focuses on ensuring that each client’s workforce is equipped to drive success and sustainable growth. Talent Solutions provides a range of services, including business consultation, workforce management solutions, hiring services, payroll services, performance management, training, and medical insurance support. The team is committed to helping businesses create positive, productive work environments through practical, high-quality HR consultation.<br>Role Description The Veterinary Clinic Receptionist is a full-time, on-site role based in New Cairo. The receptionist is responsible for greeting clients and their animals, managing check-in and check-out processes, and ensuring a welcoming, organized front-desk environment. Daily tasks include answering phone calls, responding to inquiries, scheduling and confirming appointments, updating client records, and coordinating with veterinary staff regarding patient flow and room availability. The role also involves handling payments, processing invoices, managing basic administrative paperwork, and maintaining confidentiality of client and medical information. The receptionist will collaborate closely with veterinarians, technicians, and management to support efficient clinic operations and a positive client experience.<br>Qualifications<br> Candidates should possess strong receptionist and front-desk skills, including Receptionist Duties and experience in a Medical Office setting. Candidates should possess appointment coordination skills, including Appointment Scheduling and managing client bookings and follow-ups. Candidates should possess professional communication skills, including Phone Etiquette and clear, courteous interaction with clients and team members. Candidates should possess familiarity with Medical Terminology related to veterinary or healthcare environments. Strong customer service orientation and ability to handle sensitive situations with empathy and patience. Good organizational skills, attention to detail, and ability to manage multiple tasks in a fast-paced environment. Basic computer proficiency, including use of scheduling software and electronic records systems. Previous experience in a veterinary clinic, healthcare facility, or similar customer-facing role is preferred. High school diploma or equivalent; additional coursework or certification in administration or healthcare support is an advantage.

Company Description Raya CX is a next-generation business process outsourcing and customer experience management provider, supporting clients across diverse industries. Since 2001, the company has been a preferred partner for customer service, technical support, and global services for Fortune 1000 organizations in North America, Europe, the Middle East, and Africa. Raya CX operates from highly competitive and skilled labor markets, delivering consistent, high-quality customer interactions. Its integrated solutions are driven by advanced technology, robust strategies, and ongoing process optimization. The company focuses on continuous improvement and innovation to enhance both client outcomes and employee experience.<br>Role Description The French CS Agent (B2–C1) role is a full-time, on-site position based in Qesm 1st 6 October. In this role, the agent handles inbound and outbound customer interactions in French, including responding to inquiries, resolving issues, and providing information about products and services. Daily tasks include managing customer cases via phone, email, and chat, documenting interactions accurately, and following established procedures and service-level agreements. The agent collaborates with team leaders and support teams to escalate complex cases, ensure timely resolutions, and maintain high customer satisfaction. The role also involves adhering to quality standards, participating in coaching and training sessions, and contributing to a positive, inclusive team environment.<br>Qualifications<br> Strong French language proficiency (B2–C1) and good command of English for effective communication with customers and internal teams. Customer service skills, including active listening, empathy, problem-solving, and the ability to manage difficult or escalated interactions professionally. Basic computer and technical skills, such as working with CRM tools, ticketing systems, and standard office applications. Time management and organizational abilities to handle multiple tasks, prioritize workloads, and meet performance targets. Adaptability and teamwork, with a readiness to learn new processes, accept feedback, and collaborate in a multicultural environment. Previous experience in customer service, call centers, or BPO environments is an advantage. High school diploma or equivalent; a university degree in a related field is considered a plus. Availability to work full-time on-site in Qesm 1st 6 October, including flexible shifts if required by business needs.