Company Description Raya CX is a next-generation business process outsourcing and customer experience management provider, supporting clients across diverse industries. Since 2001, the company has been a preferred partner for customer service, technical support, and global services for Fortune 1000 organizations in North America, Europe, the Middle East, and Africa. Raya CX operates from highly competitive and skilled labor markets, delivering consistent, high-quality customer interactions. Its integrated solutions are driven by advanced technology, robust strategies, and ongoing process optimization. The company focuses on continuous improvement and innovation to enhance both client outcomes and employee experience.
Role Description The French CS Agent (B2–C1) role is a full-time, on-site position based in Qesm 1st 6 October. In this role, the agent handles inbound and outbound customer interactions in French, including responding to inquiries, resolving issues, and providing information about products and services. Daily tasks include managing customer cases via phone, email, and chat, documenting interactions accurately, and following established procedures and service-level agreements. The agent collaborates with team leaders and support teams to escalate complex cases, ensure timely resolutions, and maintain high customer satisfaction. The role also involves adhering to quality standards, participating in coaching and training sessions, and contributing to a positive, inclusive team environment.
Qualifications
Strong French language proficiency (B2–C1) and good command of English for effective communication with customers and internal teams. Customer service skills, including active listening, empathy, problem-solving, and the ability to manage difficult or escalated interactions professionally. Basic computer and technical skills, such as working with CRM tools, ticketing systems, and standard office applications. Time management and organizational abilities to handle multiple tasks, prioritize workloads, and meet performance targets. Adaptability and teamwork, with a readiness to learn new processes, accept feedback, and collaborate in a multicultural environment. Previous experience in customer service, call centers, or BPO environments is an advantage. High school diploma or equivalent; a university degree in a related field is considered a plus. Availability to work full-time on-site in Qesm 1st 6 October, including flexible shifts if required by business needs.