Public relations delegate Jobs

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br><p>SYSTRA is one of the world's leading engineering and consultancy groups specialising in public transport and sustainable mobility. With over 10,300 employees, SYSTRA's mission is to design safe and sustainable transport solutions to bring people together, develop social inclusion and facilitate access to employment, education and leisure throughout the world.</p><br><br><p>For 65 years, the Group has been working alongside cities and regions to contribute to their development by creating, improving and modernising their infrastructure and transport systems, throughout the life cycle of their projects. SYSTRA is involved from the earliest stages of design through to the testing, deployment and maintenance phases. The company provides all its services in over 80 countries worldwide and generates 74% of its turnover internationally. With its new services, SYSTRA supports its clients and partners in their digital, ecological and energy transition, in order to invent the mobility of tomorrow.</p><br><br> Context <br><p>MEP Quantity Surveyor -Senior</p><br><br> Missions/Main Duties <br><p>MEP Quantity Surveyor -Senior</p><br><br> Profile/Skills <br><p>MEP Quantity Surveyor -Senior</p><br><br> <br><p>Systra is an equal opportunities company; this position is open to all applicants.</p><br><br> Workplace Type <p>..</p><br><br> <br> Why SYSTRA? Read more <span> sur Why SYSTRA?</span> <br> <br> <br> </div>

<p>The Incident Management Agent serves as the primary point of contact for NCR Financial customers, ensuring the effective management, monitoring, and resolution of incidents and service requests. The role is responsible for handling customer interactions, monitoring ATM incidents, troubleshooting issues, documenting incidents, and coordinating escalations when required. The successful candidate will play a critical role in maintaining service quality, minimizing disruption to customer operations, and ensuring high levels of customer satisfaction through timely and accurate incident management.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in information technology, Business Administration, or a related field.</li><li>Excellent command of the English language, both written and verbal.</li><li>0 to 2 years of experience in a Help Desk, IT Support, Incident Management, Service Desk, Customer Support, or Operations environment.</li><li>Excellent verbal and written communication skills in English.</li><li>Ability to manage multiple tasks and prioritize workload in a fast-paced environment.</li><li>Knowledge of incident management processes and service support principles is an advantage.</li><li>Proficiency in Microsoft Office applications.</li><li>Ability to work independently as well as collaboratively within a team environment.</li><li>Strong analytical and troubleshooting skills.</li><li>Willingness to work in a 24/7 shift-based environment, including public holidays if required.</li></ul>

<p>Development and implementation of advanced cloud solutions using Microsoft Azure and M365. Responsible for the planning, creation and integration of cloud technologies into existing IT systems Development of solutions that represent a combination of public cloud, private cloud and on-premises systems Evaluation and analysis of new cloud technologies and services with regard to their applicability and added value for the company. Function as the central contact person for relevant stakeholders regarding the company-wide introduction of cloud solutions Manage the entire lifecycle of solutions in the area of Azure and M365. Close collaboration with other IT teams, especially with the Security and Application Services.</p><p><strong>Desired Candidate Profile</strong></p><p>Bacheloru2019s degree in Business Informatics, Information Technology, Computer Science, or a related field, or an equivalent qualification. At least 3-5 years of experience in Microsoft Azure Cloud environment. In-depth knowledge of Azure services, Entra ID, and Microsoft 365. Experience with PowerShell and other automation tools is a plus. Knowledge of IT architecture and technologies. Strong analytical and problem-solving skills, excellent communication skills, and the ability to work in a team. Ideally, experience in managing IT projects as well as certifications in the cloud sector.</p>

<p>Supervise public areas Replenish guest supplies and ensure that guests requests are promptly attended to Attend to reports on damage or malfunction in hotel rooms Maintain equipment in proper state of cleanliness Maintain a section floor report Conduct regular room checklists Report unusual behavior/activities on floors to Executive Housekeeper Record room status in allocated section accurately Assist Executive Housekeeper in assessing team members attendance and performance Conduct daily briefings with staff at floor level. Manage and supervise all tasks of his/her team Ensure cleanliness of guest rooms, guest room balconies, guest corridors, linen rooms and housekeeping pantries according to standards and procedures set</p><p><strong>Desired Candidate Profile</strong></p><p>A diploma or degree in Hotel Management, Hospitality, or a related field is preferred. 2-5 years of housekeeping experience, preferably in a supervisory or managerial role . Strong leadership &amp; team management to supervise housekeeping staff. Excellent communication skills for interacting with guests and staff. Attention to detail to maintain high cleanliness standards. Time management &amp; organizational skills for scheduling and task delegation. Problem-solving abilities to handle guest complaints or housekeeping issues. Knowledge of housekeeping procedures, cleaning techniques, and safety regulations.</p>

<p>Identifying and developing new business opportunities, acquiring new customers from the ground up, leveraging existing industry relationships, and driving revenue growth by promoting the company’s ELV solutions. The role covers the full sales cycle, including prospecting, customer meetings, requirements gathering, solution design, proposal and quotation preparation, BOQs, technical presentations, vendor coordination, responding to RFPs and tenders, commercial negotiations, and closing deals. Strong knowledge of ELV systems and solutions, including structured cabling, CCTV, access control, intrusion detection, public address systems, and building management systems (BMS). Proven experience in technical sales or solution selling within ELV, physical security, IT infrastructure, or related industries, with the ability to understand customer requirements and translate them into competitive technical solutions, proposals, quotations, and BOQs. Experience responding to RFPs, RFQs, and tenders. Good commercial awareness and the ability to manage the complete sales cycle from prospecting to deal closure.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor’s degree in Engineering, Information Technology, or a related field preferred. 2–5 years of relevant experience in a Sales Engineering or related technical role. Relevant vendor certifications are considered a strong advantage. Familiarity with CRM systems and Microsoft Office.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p><br><p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p><br><br>Job Description<br><br><p><strong>Key Responsibilities:</strong></p><br><ul><li><p>Perform preventive and corrective maintenance for HVAC systems.</p><br></li><li><p>Diagnose and repair AC faults in guest rooms and public areas.</p><br></li><li><p>Monitor system performance and ensure energy efficiency.</p><br></li><li><p>Respond promptly to maintenance requests and emergencies.</p><br></li><li><p>Ensure compliance with safety standards and hotel policies.</p><br></li><li><p>Maintain maintenance logs and reports.</p><br></li></ul><br>Qualifications<br><br><p>Education: At least a technical high school or vocational diploma.</p><br><p>Experience: At least 2 years of practical experience required by the job.</p><br><br>Additional Information<br><br><p><br>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><ul><li><span><span><span>Identifying and developing new business opportunities, acquiring new customers from the ground up, leveraging existing industry relationships, and driving revenue growth by promoting the company’s ELV solutions.</span></span></span></li><li><span><span><span><span>The role covers the full sales cycle, including prospecting, customer meetings, requirements gathering, solution design, proposal and quotation preparation, BOQs, technical presentations, vendor coordination, responding to RFPs and tenders, commercial negotiations, and closing deals.</span></span></span></span></li><li><span><span><span><span><span>Strong knowledge of ELV systems and solutions, including structured cabling, CCTV, access control, intrusion detection, public address systems, and building management systems (BMS).</span></span></span></span></span></li><li><span><span><span><span><span>Proven experience in technical sales or solution selling within ELV, physical security, IT infrastructure, or related industries, with the ability to understand customer requirements and translate them into competitive technical solutions, proposals, quotations, and BOQs.</span></span></span></span></span></li><li><span><span><span><span><span>Experience responding to RFPs, RFQs, and tenders.</span></span></span></span></span></li><li><span><span><span><span><span><span>Good commercial awareness and the ability to manage the complete sales cycle from prospecting to deal closure.</span></span></span></span></span><br></span></li></ul><br><span>Requirements</span><ul><li><span><span><span>Bachelor’s degree in Engineering, Information Technology, or a related field preferred.</span></span></span><br></li><li><span><span><span>2–5 years of relevant experience in a Sales Engineering or related technical role.</span></span></span></li><li><span><span><span>Relevant vendor certifications are considered a strong advantage.</span></span></span></li><li><span><span><span>Familiarity with CRM systems and Microsoft Office.</span></span></span></li></ul><br> </div>

<p><strong>About Medany Advocates &amp; Legal Consultants</strong></p><p>Medany Advocates &amp; Legal Consultants is a litigation-focused law firm based in Maadi, Cairo. We provide legal representation, dispute resolution, corporate and commercial legal services, contract drafting, legal opinions, and strategic legal solutions for businesses and individuals.</p><p>We are looking for a motivated <strong>Junior Lawyer</strong> to join our growing team.</p><p><strong>Key Responsibilities</strong></p><ul><li><p>Assist in handling litigation cases before Egyptian courts.</p></li><li><p>Draft legal memoranda, contracts, notices, and legal correspondence.</p></li><li><p>Conduct legal research and prepare legal opinions.</p></li><li><p>Attend court hearings, governmental authorities, and public entities.</p></li><li><p>Prepare and organize legal files and case documentation.</p></li><li><p>Support senior lawyers in case strategy and client matters.</p></li><li><p>Follow up on ongoing litigation and administrative procedures.</p></li><li><p>Ensure compliance with applicable laws and professional standards.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>LL.B. degree from an accredited university.</p></li><li><p>Registered with the Egyptian Bar Association.</p></li><li><p>0–2 years of legal experience.</p></li><li><p>Strong legal drafting and research skills.</p></li><li><p>Excellent written and spoken Arabic.</p></li><li><p>Good command of English.</p></li><li><p>Proficiency in Microsoft Office.</p></li><li><p>Strong analytical and organizational skills.</p></li><li><p>Ability to work under pressure and meet deadlines.</p></li><li><p>High level of integrity, professionalism, and attention to detail.</p></li><li><p>Residence in Cairo is preferred.</p></li></ul><p></p>

<ul><li><p>Greet all customers warmly and deliver an exceptional, high-end shopping experience that reflects the brand’s standards.</p></li><li><p>Assist clients in finding the perfect fit and proactively suggest complementary items to maximize basket size and complete outfits.</p></li><li><p>Achieve daily and monthly sales targets while actively monitoring personal Key Performance Indicators (KPIs).</p></li><li><p>Maintain and develop a personal client book, proactively reaching out to regular customers regarding new arrivals, exclusive collections, and promotional events.</p></li><li><p>Ensure the sales floor remains clean, organized, and compliant with visual merchandising guidelines (folding, hanging, and displaying stock).</p></li><li><p>Assist with stock shipments, conduct inventory counts, and efficiently replenish merchandise from the backroom to the shop floor.</p></li><li><p>Process transactions swiftly and accurately utilizing the Point of Sale (POS) system.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p><strong>Experience</strong>: 0–2 years of experience in retail sales.</p></li><li><p><strong>Education</strong>: High School Diploma or Bachelor’s Degree.</p></li><li><p><strong>Languages</strong>: Good in both Arabic and English to effectively communicate with a diverse customer base.</p></li><li><p><strong>Communication Skills</strong>: Exceptional interpersonal and active listening skills with the ability to build trust and rapport with premium shoppers.</p></li><li><p><strong>Presentation:</strong> A neat, professional, and well-groomed appearance aligned with a premium fashion brand.</p></li><li><p><strong>Flexibility</strong>: Ability to work flexible shift schedules, including weekends, evenings, and public holidays.</p></li></ul><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>WHAT S ON YOUR PLATE?</p><p>Monitor and improve Rider Performance and Compliance. Lead Rider Recruitment for the allocated zones. Lead a Team of Rider Coordinators and/or Rider Captains. Manage rider roster with proper allocation of shifts/breaks/off-days etc. Supervises rider onboarding and training schedule with Rider Trainer and Rider Supervisor. Inventory management and usage compliance of Rider equipments. Groom rider quality (behaviour, appearance, professionalism, presentational etc). Setting up a performance improvement plan to improve performance of low performing riders. Reduce rider complaints originating from customers. Monitor riders performance on individual level and responsible for coaching/warning riders. Audits fleet appearance &amp; rider behaviour via on ground visits.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>WHAT DID WE ORDER?</strong></p><ul><li>Bachelor's Degree</li><li>2-3 years of experience in food/grocery tech industry is highly preferred.</li><li>Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc.</li><li>Strong communication skills, both written and verbal.</li><li>English and Urdu is a must. Arabic is a plus.</li><li>Influencer and a negotiation with good public speaking and presentation skills.</li><li>People management skills: Experience of managing bigger group of people.</li></ul><p></p></section>

<p><h4>JLL empowers you to shape a brighter way.</h4> <p>Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.</p> <h4>About JLL</h4> <p>We’re JLL, a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 108,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.</p> <p>Our core values of teamwork, ethics and excellence are also fundamental to everything we do, and we’re honored to be recognized with awards for our success by organizations both globally and locally.</p> <p>Creating a diverse and inclusive culture where we all feel welcomed, valued, and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation and succeed together.</p> <p>If this job description resonates with you, we encourage you to apply even if you don’t meet all the requirements below. We’re interested in getting to know you and what you bring to the table!</p> <h4>Role purpose:</h4> <p>We are currently looking for an assistant cost manager / quantity surveyor (with pre-contract experience).</p> <h4>What this job involves</h4> <ul> <li>Undertaking cost management / quantity surveying skills and knowledge regarding pre-contract and post-contract consultancy services.</li> <li>Excellent take-off skills required, from both an accuracy and speed perspective.</li> <li>Preparation of budget / pre-contract cost estimates and various stages’ cost plans as required.</li> <li>Preparation and formulation of bills of quantities as per the standard formats.</li> <li>Preparation of pre-tender cost estimates.</li> <li>Preparation of tender evaluation reports.</li> <li>Reviewing and negotiating prices with contractors.</li> <li>Reviewing payment valuations.</li> <li>Managing the project’s change control of all additional works as required.</li> <li>Participating in the cost reporting process of the project and preparing budgets versus actual cost reconciliation reports.</li> <li>Preparing and reviewing measurement tasks as required using CostX or equivalent software tools.</li> <li>Preparing cash flow forecasts for the project in all stages.</li> <li>Attending commercial meetings as required with all the stakeholders of the project.</li> <li>Preparing final accounts and contributing to contractors’ negotiations and agreements.</li> <li>Represent the company in a professional and diligent manner.</li> </ul> <h4>Desired skills and experience for this role</h4> <ul> <li>Hardworking, proactive individual with a strong desire to learn and progress with an eye for detail and a passion for high standards.</li> <li>3-5 years of experience in the real estate sector.</li> <li>Excellent pre and post contract technical cost and commercial management skills.</li> <li>Articulate in written and oral communication.</li> <li>Excellent prioritization and self-management skills and ability to work in a high-pressure environment.</li> </ul> <h4>Key competencies</h4> <ul> <li>Strong knowledge and track record in the application of IT based solutions.</li> <li>Software skills required in AutoCAD and Microsoft Office.</li> <li>Software skills in cost estimation and quantity surveying software like CostX, Plan Swift, Bluebeam or Candy would be advantageous.</li> <li>Degree in related subject (BSc Quantity Surveying, Construction Management, Civil, Architectural, Electrical, Mechanical or equivalent).</li> <li>Experience preferably in construction, fit-out and/or renovation projects.</li> <li>Experience preferably in the Middle East but not essential.</li> </ul> <h4>What you can expect from us</h4> <p>We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.</p> <p>Our total rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.</p> <p>We can’t wait to see where your ambitions take you at JLL. Apply today!</p> <h4>Location:</h4> <p>On-site – Cairo, Egypt</p> <p>If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!</p> <p>At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.</p> <p>Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you is for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with an appropriate level of security and keep it for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.</p> <p>Jones Lang LaSalle (JLL) is an equal opportunity employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may request an accommodation. Please direct any other general recruiting inquiries to the appropriate channels.</p></p><p></p>

<p>We are seeking an experienced and results-driven Assistant Call Center Manager to support the management of daily call center operations and ensure the achievement of operational targets, service quality, client satisfaction, and team performance. In this role, you will assist in overseeing a large-scale account, supporting Team Leaders, Supervisors, and agents to ensure smooth service delivery, adherence to KPIs and SLAs, and continuous improvement across the operation. The ideal candidate is a strong people leader, highly organized, client-focused, and experienced in managing voice operations within a call center environment. You will work closely with the Service Delivery Manager, Operations Manager, and support functions to ensure operational excellence and consistent performance. Key Responsibilities</p><p>1. Operations Management</p><ul><li>Support the management of day-to-day call center operations for the assigned account.</li><li>Ensure operational activities are executed in line with business objectives, client requirements, and service standards.</li><li>Monitor daily performance, service levels, productivity, quality scores, attendance, and other operational KPIs.</li><li>Ensure proper workflow management across shifts, teams, and functions.</li><li>Identify operational gaps and support the implementation of corrective action plans.</li><li>Coordinate with Team Leaders and support teams to ensure smooth and efficient service delivery.</li><li>Ensure all operational issues are escalated and resolved in a timely and effective manner.</li></ul><p>2. Team Leadership and People Management</p><ul><li>Support, guide, and manage Team Leaders, Supervisors, and frontline agents to achieve operational targets.</li><li>Conduct regular performance reviews, coaching sessions, and feedback meetings.</li><li>Support employee engagement initiatives and promote a positive work environment.</li><li>Monitor team performance and ensure proper action plans are in place for underperforming employees.</li><li>Encourage accountability, discipline, professionalism, and continuous improvement across the team.</li><li>Ensure equal support and development opportunities for team members.</li><li>Assist in managing staffing, scheduling, attendance, absenteeism, and adherence.</li></ul><p>3. Performance and KPI Management</p><ul><li>Monitor and analyze operational KPIs, including service level, AHT, productivity, quality, CSAT, attendance, shrinkage, and adherence.</li><li>Ensure performance targets are consistently met or exceeded.</li><li>Prepare performance reports and present insights to management.</li><li>Identify trends, root causes, and areas of improvement.</li><li>Work with Team Leaders to develop and implement performance improvement plans.</li><li>Track action plans and ensure measurable progress against agreed objectives.</li><li>Support initiatives that improve efficiency, quality, and customer experience.</li></ul><p>4. Client and Stakeholder Management</p><ul><li>Support the Service Delivery Manager in client communication, business reviews, and operational meetings.</li><li>Assist in preparing client reports, presentations, and performance updates.</li><li>Ensure client expectations are understood and translated into clear operational actions.</li><li>Support the handling of client escalations and service-related concerns.</li><li>Maintain professional and effective communication with internal and external stakeholders.</li><li>Collaborate with Workforce Management, Quality, Training, HR, Recruitment, IT, and other support teams to ensure operational stability.</li></ul><p>5. Quality and Compliance</p><ul><li>Ensure teams follow agreed processes, procedures, quality standards, and client guidelines.</li><li>Support quality monitoring activities and ensure quality improvement plans are implemented.</li><li>Work closely with the Quality team to identify performance gaps and coaching opportunities.</li><li>Ensure compliance with company policies, contractual obligations, and operational standards.</li><li>Support internal audits and ensure corrective actions are completed on time.</li><li>Promote a quality-focused culture across the operation.</li></ul><p>6. Reporting and Continuous Improvement</p><ul><li>Prepare and review daily, weekly, and monthly operational reports.</li><li>Analyze performance data and recommend improvement initiatives.</li><li>Support process optimization projects to improve service delivery and operational efficiency.</li><li>Participate in operational reviews and management meetings.</li><li>Ensure accurate documentation of performance, actions, escalations, and follow-ups.</li><li>Drive continuous improvement across service quality, productivity, employee engagement, and customer satisfaction.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Business Administration, Management, or a related field.</li><li>Minimum 5-7 years of experience in a call center environment.</li><li>Minimum 2-3 years of experience in a supervisory or assistant manager role.</li><li>Proven experience managing voice operations.</li><li>Strong experience in managing Team Leaders, Supervisors, and large operational teams.</li><li>Excellent command of English, both written and spoken.</li><li>Strong operational knowledge of call center processes and KPIs.</li><li>Ability to manage rotational shifts and 24/7 operations.</li><li>Strong understanding of service delivery, quality, performance management, and customer satisfaction.</li><li>Experience in interpretation management or interpreter services is preferred.</li><li>Knowledge of call center quality frameworks, preferably COPC.</li><li>Experience working with international clients or English-speaking markets.</li><li>Experience managing client-facing operations.</li><li>Proven track record of achieving operational targets and improving performance.</li><li>Experience in workforce planning, quality improvement, and process enhancement is a plus.</li></ul><p><strong>Required Skills and Competencies</strong></p><p><strong>Leadership and People Management</strong></p><ul><li>Strong leadership and team management skills.</li><li>Ability to coach, motivate, and develop Team Leaders and agents.</li><li>Strong decision-making and problem-solving skills.</li><li>Ability to manage performance and drive accountability.</li><li>High level of ownership, discipline, and reliability.</li></ul><p><strong>Operational and Analytical Skills</strong></p><ul><li>Excellent understanding of call center operations and performance metrics.</li><li>Strong analytical skills with the ability to interpret data and identify trends.</li><li>Ability to manage KPIs, SLAs, productivity, quality, and customer experience.</li><li>Strong root cause analysis and action planning skills.</li><li>Ability to manage multiple priorities in a fast-paced environment.</li></ul><p><strong>Communication and Stakeholder Management</strong></p><ul><li>Excellent verbal and written communication skills.</li><li>Strong presentation and reporting skills.</li><li>Ability to communicate professionally with clients, management, and internal teams.</li><li>Strong collaboration skills across different departments and support functions.</li><li>Ability to handle escalations calmly and effectively.</li></ul><p><strong>Client and Customer Orientation</strong></p><ul><li>Strong client orientation and service mindset.</li><li>Ability to understand client requirements and operational expectations.</li><li>Focus on delivering an excellent customer experience.</li><li>Results-driven with a strong quality and performance focus.</li><li>Ability to support business objectives and service improvement initiatives.</li></ul><p><strong>Personal Attributes</strong></p><ul><li>Detail-oriented and reliable.</li><li>Flexible and able to work under pressure.</li><li>Strong time management and prioritization skills.</li><li>Positive attitude with a continuous improvement mindset.</li><li>Professional, proactive, and solution-oriented.</li></ul><p><strong>Work Conditions</strong></p><ul><li>Working Hours: US shift</li><li>Working Model: On-site</li><li>Working Days: 5 working days per week, with 2 days off</li><li>Operation Type: Voice account / 24/7 operations environment</li></ul>

Recruitment & Selection:Assist in drafting Role Profiles, taking into consideration needs, role overlaps, and interdependencies. Create and post vacancy announcements via several social media platforms. Conduct interviews and shortlist entry level applicants and sending recommendations to hiring manager, as per guidelines and job requirements. Conduct new employee orientation, explain organizational personnel policies, benefits, procedures, and values to new employees. Process all necessary paperwork and ensure that all the needed documents are filled for recruitment process and new hires. Personnel & Employee Relations:Maintain both hard and digital copies of employees' records. Open employee files on HRS and provide employee with Punch Number. Handle the exit interview and follow up on the termination process. Coordinate and prepare offer letters, NSSF & MOF registration/termination forms and ensure completed paperwork is processed (pre-employment reference and background checks); ensure that all new employee procedures are correctly administered. Maintain an efficient system that tracks contract expiry, renewal and changes in contracts are adequately documented. Ensure smooth running of payroll in coordination with the Accounting Manager; time sheets, holiday management, sick leave, exit clearance, etc. to support payroll preparation Prepare the employment agreement, and documents of all employees. Prepare the medical insurance registration/termination forms and documents of all employees. Ensure all the internal documents are filled by staff and managers in due time. Prepare and handle any other personnel documents as needed (government, certificates, letter, etc.) Performance Management:Provide assistance by answering all enquiries regarding the process to guarantee conformity and consistency. Collect and process survey results, compile performance reports of each employee and share results with them, their direct supervisors, and Directors. Assisting in the planning of staff training & development when needed. General HR Tasks:Participate and assist in research related to HR issues, collecting information to support managerial decision-making. Staying up-to-date on best practices and suggesting adaptations to internal rules, regulations, and procedures accordingly. Updating internal HR documents when needed; communicating updates to staff as needed (HR memo, internal training, etc.) Make sure all employee records are filed correctly and kept confidential. Coordinate with providers (medical compensation insurance and workmen compensation) to manage appropriate covers and policies for staff. Assist in organizing yearly events and employee activities. Book tickets, renew and follow up on Visas for employees when applicable. Prepare and process per diem for cash travel for both management and employees. Organize and follow up on the schedule of drivers and coordinate with executive assistant when needed. Prepare and type employee official warnings.<br>COMPETENCIES § Excellent analytical and time management skills§ People oriented and results driven§ Competence to build and effectively manage interpersonal relationships at all levels of the company<br>QUALIFICATIONS Education: Bachelor’s degree in Human Resources Related Work Experience: Minimum 2 years of experience in human resources management Language Skills: Strong command of English – French - Arabic languages

<p>JOB SUMMARY\n\u00a0\nManages security\/loss prevention operations on a daily basis. Areas of responsibilities include protection of property assets, employees, guests and property, accident and fire prevention and response. Ensures that all areas of the property are safe and secure. Maintains logs, certifications and documents required by law and Standard Operating Procedures. Strives to continually improve guest and employee satisfaction while maximizing the financial performance of the department.\n\u00a0\nCANDIDATE PROFILE\u00a0\n\u00a0\nEducation and Experience\n\u2022 High school diploma or GED; 4 years experience in the security\/loss prevention or related professional area.\nOR\n\u2022 2-year degree from an accredited university in Criminal Justice or related major; 2 years experience in the security\/loss prevention or related professional area.\n\u00a0\nCORE WORK ACTIVITIES\n\u00a0\nManaging Security\/Loss Prevention Operations\n\u2022 Assists in the development and implementation of emergency procedures.\n\u2022 Conducts investigation of all losses of property assets and refers to proper management for disposition.\n\u2022 Deploys security staff to effectively monitor and protect property assets.\n\u2022 Comply with all Corporate Loss Prevention safety and security management guidelines and procedures.\n\u2022 Conduct periodic patrols of entire property and parking areas.\n\u2022 Recognize success across areas of responsibility.\n\u2022 Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.\n\u2022 Identifies and makes recommendations for minimizing physical hazards and unsafe work practices.\n\u2022 Implements action plans to monitor and control risk.\n\u2022 Maintains required reports and documentation regarding patrols of property and parking areas.\n\u2022 Provides means for obtaining necessary medical attention on a timely basis.\n\u00a0\nLeading Security\/Loss Prevention Teams\n\u2022 Attends pre- and post-convention and weekly forecast meetings to understand group needs and gather critical information to communicate to Loss Prevention officers.\n\u2022 Celebrates successes by publicly recognizing the contributions of team members.\n\u2022 Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.\n\u2022 Encourages and builds mutual trust, respect, and cooperation among team members.\n\u2022 Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.\n\u2022 Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.\n\u2022 Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.\n\u2022 Serves as a role model to demonstrate appropriate behaviors.\n\u2022 Solicits employee feedback, utilizes an \"open door\" policy and reviews employee satisfaction results to identify and address employee problems or concerns.\n\u2022 Strives to improve service performance.\n\u2022 Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial\/business decision making; demonstrates honesty\/integrity; leads by example.\n\u00a0\nEnsuring Exceptional Customer Service\n\u2022 Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.\n\u2022 Empowers employees to provide excellent customer service.\n\u2022 Meet quality standards and customer expectations on a daily basis.\n\u2022 Incorporates guest safety and satisfaction as a component of departmental meetings with a focus on continuous improvement.\n\u00a0\n\u00a0\nConducting Human Resources Activities\n\u2022 Assists in minimizing cost of accident claims through aggressive claims management.\n\u2022 Brings issues to the attention of Human Resources as necessary.\n\u2022 Completes proper documentation and reports all employee accident and general liability incidents to Claims Reporting Service.\n\u2022 Conducts hourly employee performance appraisals according to Standard Operating Procedures.\n\u2022 Complete disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.\n\u2022 Administer property policies fairly and consistently.\n\u2022 Maintain first aid and CPR certifications required for Loss Prevention officers.\n\u2022 Handles guest problems and complaints.\n\u2022 Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.\n\u2022 Provides services that are above and beyond for customer satisfaction and retention.\n\u00a0\nAdditional Responsibilities\n\u2022 Analyzes information and evaluating results to choose the best solution and solve problems.\n\u2022 Develops and maintains a working relationship with local law enforcement authorities.\n\u2022 Informs and\/or updates the executives, the peers and the subordinates on relevant information in a timely manner.\n\u2022 Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.\n\u00a0\n\u00a0\nAt Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. ?We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.\u00a0\nWhen you join the Sheraton family, you become a member of its global community. We\u2019ve been a place to gather\u00a0and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you\u2019re a team player who is excited to deliver\u00a0a\u00a0meaningful guest experience, we encourage you to explore\u00a0your next career opportunity\u00a0with Sheraton. Join us on our mission to be \u2018The World\u2019s Gathering Place\u2019. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,?\u00a0begin\u00a0your purpose,\u00a0belong\u00a0to an amazing global?\u00a0team, and\u00a0become\u00a0the best version of you.<\/p><p><\/p>

<p>Are you a visionary <strong>Senior Landscape Engineer</strong> ready to shape the future of urban and natural environments in the vibrant heart of Cairo? We are seeking <strong>three exceptional leaders</strong> to join our dynamic team on-site, contributing to groundbreaking projects that blend innovative design with robust engineering principles. This is a unique opportunity to lead, inspire, and leave a lasting impact on our city's landscape.</p><p>As a <strong>Senior Landscape Engineer</strong>, you will be at the forefront of designing and implementing breathtaking outdoor spaces, from sprawling public parks to intricate urban developments. Your expertise will bridge the gap between creative vision and practical execution, ensuring sustainability, functionality, and aesthetic excellence in every endeavor.</p><ul><li><p><strong>Inspiring Responsibilities:</strong></p><ul><li><p>Lead the design and development of complex landscape architecture projects from concept through completion, ensuring adherence to project scope, budget, and timeline.</p></li><li><p>Oversee and mentor junior engineers and designers, fostering a collaborative and high-performing team environment.</p></li><li><p>Conduct comprehensive site analyses, interpret environmental data, and integrate sustainable design principles into all projects.</p></li><li><p>Collaborate with cross-functional teams including architects, civil engineers, urban planners, and contractors to deliver integrated solutions.</p></li><li><p>Prepare detailed construction documents, specifications, and cost estimates.</p></li><li><p>Manage client relationships, present design concepts, and ensure client satisfaction throughout the project lifecycle.</p></li><li><p>Ensure all designs comply with local regulations, environmental standards, and industry best practices.</p></li></ul></li><li><p><strong>Skills &amp; Technologies for Success:</strong></p><p>You will leverage a powerful blend of <strong>Engineering</strong> prowess, sophisticated <strong>Architectural Design</strong> sensibilities, and meticulous <strong>Construction Engineering</strong> knowledge. Proficiency in tools such as <strong>AutoCAD</strong> and <strong>GIS</strong> will be crucial, alongside a deep understanding of <strong>Sustainable Design</strong> and <strong>Site Analysis</strong> techniques. Your expertise in <strong>Landscape Architecture</strong> and <strong>Urban Planning</strong> will define your success.</p></li><li><p><strong>Unparalleled Growth Opportunities:</strong></p><p>This role offers more than just a job; it's a career trajectory. As a Manager-level professional with 6-10 years of experience, you will have significant autonomy, leading large-scale projects and mentoring emerging talent. We are committed to your professional development, providing avenues to expand your leadership skills, engage in cutting-edge design methodologies, and become an industry thought leader.</p></li><li><p><strong>A Culture of Innovation &amp; Impact:</strong></p><p>Join a passionate team dedicated to creating meaningful, sustainable spaces. We foster a culture of creativity, collaboration, and continuous learning. Your work will directly contribute to enhancing public spaces, improving ecological systems, and creating vibrant communities in <strong>Cairo, Egypt</strong>, leaving a tangible legacy for generations to come. This is an <strong>on-site</strong> role, allowing for direct engagement with projects and team members.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p><strong>Proven Leadership &amp; Extensive Experience:</strong></p><ul><li><p>A minimum of <strong>6-10 years of progressive experience</strong> in Landscape Engineering or a closely related field, demonstrating a strong track record of successful project delivery and team leadership.</p></li><li><p>Previous experience in a <strong>Manager-level</strong> role, with the ability to guide and inspire technical teams.</p></li></ul></li><li><p><strong>Core Expertise in Engineering &amp; Design:</strong></p><ul><li><p>Exceptional proficiency in <strong>Engineering</strong> principles, particularly within civil and construction contexts.</p></li><li><p>Advanced skills in <strong>Architectural Design</strong> and a deep understanding of aesthetic and functional design principles for outdoor environments.</p></li><li><p>Solid foundation in <strong>Construction Engineering</strong>, including knowledge of materials, methods, and site supervision.</p></li><li><p>Specialized expertise in <strong>Landscape Architecture</strong> and <strong>Urban Planning</strong>.</p></li></ul></li><li><p><strong>Technical Mastery:</strong></p><ul><li><p>Demonstrable proficiency with industry-standard software such as <strong>AutoCAD</strong> and <strong>Revit </strong>and <strong>GIS (Geographic Information Systems)</strong>.</p></li><li><p>Strong grasp of <strong>Sustainable Design</strong> principles and practices.</p></li><li><p>Expertise in <strong>Site Analysis</strong> and environmental assessment.</p></li></ul></li><li><p><strong>Strategic &amp; Soft Skills:</strong></p><ul><li><p>Proven capabilities in <strong>Project Management</strong>, including planning, execution, and oversight of complex projects.</p></li><li><p>Outstanding <strong>Team Leadership</strong> and mentorship abilities.</p></li><li><p>Excellent <strong>Client Communication</strong> and presentation skills, with the ability to articulate complex ideas clearly.</p></li><li><p>Experience with <strong>Budget Management</strong> and resource allocation.</p></li><li><p>Knowledge of relevant <strong>Regulatory Compliance</strong> and permitting processes.</p></li></ul></li><li><p><strong>Educational Background:</strong></p><ul><li><p>A Bachelor's or Master's degree in Landscape Architecture, Architecture, or a related field is highly preferred.</p></li></ul></li></ul><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><span>At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling, and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.</span></p><br> <p><span>Could you be the full-time Senior Business Development Manager in Cairo we’re looking for?</span></p><br><p><span><strong>Your future role</strong></span></p><br> <p><span>Take on a new challenge and apply your strategic and relationship management expertise in a dynamic and innovative field. You’ll work alongside a collaborative and forward-thinking team of professionals.</span></p><br> <p><span>You'll play a critical role in shaping Alstom’s business strategy and driving sustainable growth by fostering strong relationships with key stakeholders and identifying new opportunities. Day-to-day, you’ll work closely with cross-functional teams across the business (including tendering, marketing, and project management), lead strategic partnerships, and much more.</span></p><br> <p><span>You’ll specifically take care of developing and managing relationships with customers, government authorities, and industry partners, but also ensuring customer needs are at the heart of our business development strategies.</span></p><br> <p><strong><span>We’ll look to you for:</span></strong></p><br> <ul> <li> <p><span>Developing and managing strategic relationships with customers, government authorities, funding agencies, consultants, and industry partners.</span></p><br> </li> <li> <p><span>Identifying and cultivating new business opportunities through proactive stakeholder engagement and market intelligence.</span></p><br> </li> <li> <p><span>Understanding customer needs and ensuring they are reflected in our business strategies.</span></p><br> </li> <li> <p><span>Influencing project development and procurement strategies through early customer engagement.</span></p><br> </li> <li> <p><span>Building and maintaining strategic partnerships to enhance competitiveness and market positioning.</span></p><br> </li> <li> <p><span>Monitoring industry developments and identifying emerging opportunities and risks.</span></p><br> </li> <li> <p><span>Championing a customer-centric culture across the organization.</span></p><br> </li> <li> <p><span>Defining and implementing business development strategies aligned with regional business plans.</span></p><br> </li> </ul> <p><br><span><strong>All about you</strong></span></p><br> <p><span>We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:</span></p><br> <ul> <li> <p><span>A degree in Business Administration, Engineering, or a related field.</span></p><br> </li> <li> <p><span>15 to 20 years of professional experience, ideally in a project-based environment.</span></p><br> </li> <li> <p><span>Experience working closely with governmental entities and public sector stakeholders.</span></p><br> </li> <li> <p><span>Strong leadership, organizational, and project management skills.</span></p><br> </li> <li> <p><span>Good knowledge of public laws and regulations (e.g., civil law, Law No. 182 of 2018).</span></p><br> </li> <li> <p><span>Excellent communication skills, with the ability to adapt information to diverse audiences.</span></p><br> </li> <li> <p><span>Proficiency in English (written and spoken).</span></p><br> </li> <li> <p><span>Self-starting capability and ability to work autonomously.</span></p><br> </li> </ul> <p><span><strong>Things you’ll enjoy</strong> Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:</span></p><br> <ul> <li> <p><span>Enjoy stability, challenges, and a long-term career free from boring daily routines.</span></p><br> </li> <li> <p><span>Work with new security standards for rail signalling.</span></p><br> </li> <li> <p><span>Collaborate with transverse teams and helpful colleagues.</span></p><br> </li> <li> <p><span>Contribute to innovative projects that shape the future of mobility.</span></p><br> </li> <li> <p><span>Utilise our flexible and inclusive working environment.</span></p><br> </li> <li> <p><span>Steer your career in whatever direction you choose across functions and countries.</span></p><br> </li> <li> <p><span>Benefit from our investment in your development, through award-winning learning programs.</span></p><br> </li> <li> <p><span>Progress towards senior leadership roles or specialized career paths.</span></p><br> </li> <li> <p><span>Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension).</span></p><br> </li> </ul><p><span>You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!</span></p><br> <p><span><strong>Important to note</strong></span></p><br> <p><span>As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.</span></p><br> </div>

Company Description<br><br>GPS is a community-focused pharmacy group committed to providing accessible, reliable, and high-quality pharmaceutical care. <br>The company serves local neighborhoods with a wide range of prescription medications, over-the-counter products, and health-related services. <br>GPS emphasizes patient safety, clear counseling, and personalized support to help individuals manage their health effectively. <br>Team members work in a collaborative environment where continuous learning, professional integrity, and customer service are highly valued.<br><br>Job locations:<br>Hadayek Al Ahram, Al Haram, Giza. El Tabba, 10th District of East Nasr City.<br>Role Description <br>The Community Pharmacist at GPS is a full-time, on-site role based in Giza and Cairo. <br>The pharmacist is responsible for: <br>1. Dispensing medications accurately, <br>2. Reviewing prescriptions for potential interactions, and ensuring compliance with relevant regulations and pharmacy standards. <br>3. Day-to-day tasks include counseling patients on proper medication use, side effects, and health conditions; managing inventory and storage of medicines; and supervising pharmacy technicians and support staff as needed. <br>4. Maintaining detailed records, handling insurance and reimbursement queries, and supporting public health initiatives such as vaccination campaigns and health awareness programs.<br><br>Qualifications<br>Relevant academic background, such as a Bachelor’s degree in Pharmacy (BPharm) or equivalent, with valid licensure or eligibility to practice as a pharmacist in Egypt. Strong knowledge of pharmacology, drug interactions, dosage calculations, and good pharmacy practice guidelines. Ability to provide clear, empathetic patient counseling and deliver excellent customer service in a busy community setting. Good organizational, time management, and basic computer skills to handle prescriptions, documentation, and inventory systems. Attention to detail and adherence to safety, ethical, and legal standards related to medication dispensing and storage. Ability to work collaboratively with pharmacy staff and other healthcare professionals, and to adapt to changing patient needs. Previous experience in a community or retail pharmacy environment is an advantage; fluency in Arabic and working proficiency in English are beneficial.

Job Summary:We are seeking a highly skilled SAP HCM Consultant with expertise in Kuwait/KSA Payroll to support the implementation, configuration, and maintenance of the SAP Human Capital Management (HCM) module. The ideal candidate will have strong functional experience in SAP Payroll localized for Kuwait, along with a solid understanding of SAP Time Management, Personnel Administration, and Organizational Management.<br>Key Responsibilities:Lead the design, configuration, and testing of SAP HCM Payroll for Kuwait/KSA in line with local labor laws and organizational policies. Conduct requirement gathering sessions with business stakeholders to understand payroll processes and translate them into SAP solutions. Ensure accurate payroll processing, including earnings, deductions, end-of-service benefits (EOSB), loans, and retroactive calculations per Kuwait regulations. Configure taxation, social security (PIFSS), indemnity, and other statutory components specific to Kuwait. Support data migration, payroll simulations, and UAT (User Acceptance Testing). Provide production support, troubleshoot payroll issues, and implement changes or enhancements. Work closely with cross-functional teams including Time Management, PA, OM, and Finance for integration touchpoints. Prepare detailed documentation including functional specs, process flows, and end-user training materials. Ensure compliance with local regulatory requirements and internal audit standards.<br>Required Skills & Qualifications:Minimum 5 years of experience as an SAP HCM Consultant with at least 2 full-cycle implementations Deep functional knowledge of SAP Payroll localization for Kuwait (including legal compliance and reporting). Proficient in Personnel Administration (PA), Organizational Management (OM), and Time Management. Hands-on experience with schemas, rules, wage types, and payroll cluster analysis. Experience working with SAP Fiori, Success Factors Integration, or SAP S/4HANA. Familiarity with end-of-service calculations and localization nuances in the GCC region. Experience supporting public sector or oil & gas Or Banking industry clients in Kuwait

Company Description Al-Azhar University is a leading institution of Islamic education and modern sciences, with strong programs in health sciences, chemistry, applied sciences, and engineering. The university promotes a balanced Islamic worldview and aims for excellence in education and scientific research. It offers a supportive and inclusive environment that values independence, freedom, democracy, and equality, preparing future leaders at local, regional, and international levels. With a clear focus on community welfare and sustainable development, Al-Azhar University positions itself as a center for innovation and progress.<br>Role Description The Dentist is a full-time, on-site role based in Cairo, responsible for providing high-quality dental care to patients within the university’s clinical facilities. Daily responsibilities include conducting dental examinations, diagnosing oral health conditions, developing treatment plans, and performing preventive and restorative procedures. The role involves educating patients on oral hygiene practices, maintaining accurate and confidential medical records, and adhering to infection control and safety protocols. The Dentist collaborates with other healthcare professionals, supports clinical training activities when needed, and contributes to continuous improvement of patient care standards.<br>Qualifications<br> <br>Demonstrated clinical competence in general dentistry, including diagnosis, treatment planning, and delivery of preventive and restorative care. Strong knowledge of dental radiography, oral pathology, periodontal care, and infection control procedures. Excellent communication and interpersonal skills to interact effectively with patients, colleagues, and students in a diverse environment. Ability to work collaboratively in a multidisciplinary healthcare setting and contribute to a patient-centered care model. Doctor of Dental Surgery (DDS) or Doctor of Dental Medicine (DMD), or equivalent recognized dental degree. Valid professional licensure (or eligibility for licensure) in the relevant jurisdiction and compliance with local regulatory requirements. Commitment to ethical practice, continuous professional development, and adherence to evidence-based clinical guidelines. Experience in an academic or teaching hospital setting is an advantage, as is familiarity with community outreach or public health initiatives.

A GLIMPSE ABOUT CRÉDIT AGRICOLE EGYPT:Crédit Agricole Egypt Since its launch in 2006, Crédit Agricole Egypt has succeeded to become a strong player on the economic scene, positioning itself as the Reference European Bank in Egypt. Aiming to become a leading innovation-driven sustainable bank, Crédit Agricole Egypt is committed to bring its international expertise to the local market to serve its clients and drive the sustainable development in line with Egypt’s national priorities. With a universal customer-focused model, Crédit Agricole Egypt is “a whole bank just for you” serving the entire spectrum of customers: individuals, SMEs, enterprises, Corporate and public sector. Prioritizing its customers’ best interests, Crédit Agricole Egypt presents an extensive range of services, tailored financial solutions and the sound advice, to accompany its clients in their walk of life. Awarded most innovative bank in Egypt, convenience and distinguished customer experience is Crédit Agricole Egypt’s endeavor to attain its customers’ satisfaction throughout its nationwide network of branches and its state-of-the-art fully-fledged platform of digital services. Furthermore, Crédit Agricole Egypt is in line with the world’s digital transformation, encouraging and implementing an innovative environment to exceed its customers’ expectations. In addition, for being an active contributor to the local economy, the bank is committed to support the development of the Egyptian community and the respect of the environment<br>Responsibilites & duties:<br>Handles all inquiries related to the Bank products/services & Marketing campaigns [Inbound/Outbound]Handles the clients' complaints & act on decrease its ratio Meets Call Center KPI's Achieves the monthly benchmark [calls monitoring/CRM]Applies customer service policy & online help to the callers Achieves the assigned targets Applies compliance & Bank Policy<br>Qualifications:Bachelor degree Computer skills, ability to operate different MS applications Interpersonal skills Written & oral communication