Operation Specialist Jobs in Egypt

Job Title: ERP & Warehouse Operations Specialist Location: Benghazi<br>We are seeking a highly competent and proactive leader to join our team as the “ERP & Warehouse Operations Specialist”. In this role, you will hold overall responsibility for leading, guiding, and monitoring unit operations. Your mission is to ensure total synergy, integration, and data alignment across system data entry, reporting, and administrative record-keeping to prevent discrepancies and eliminate operational gaps. <br>Administrative & Operational Leadership:Direct daily operations for unit personnel (System Data Entry, Administrative Officers, and Reporting Specialists), assigning tasks with clear accountability. Ensure flawless alignment between digital ERP inputs and physical documentation, tracking inventory movements, custodian records, and archives without conflict. Review and audit daily/weekly operational reports prior to executive submission to guarantee top-tier accuracy and reliability. Efficiency Measurement & Operational Problem-Solving:Prepare periodic efficiency and productivity reports, evaluating team adherence to Key Performance Indicators (KPIs). Identify, analyze, and address operational or technical bottlenecks, escalating formal reports with actionable solutions to Department Manager. Resolve field conflicts and streamline coordination between administrative unit staff and site/warehouse execution teams. Continuous Improvement & Strategic Coordination:Continuously evaluate current workflows, recommending innovative archiving methods and ERP system enhancements to save time and boost control. Formulate adaptable administrative and technical solutions to meet evolving project timelines and field contingencies. Oversee professional development and skill-building programs for unit staff to keep pace with evolving corporate systems. Maintain direct communication with Project Engineers, Procurement, and IT departments to strengthen operational integration.<br>Qualifications & Requirements Proven experience in managing systems, operational reporting, and administrative affairs (preferably in Logistics, Warehousing, Contracting, or Construction sectors). Excellent expertise in Enterprise Resource Planning (ERP) systems, inventory data management, and digital transformation of administrative workflows. Very good analytical skills with a proven track record in performance reporting, KPI tracking, and root-cause problem solving. Very good communication and conflict-resolution abilities to manage cross-functional touchpoints with IT, Procurement, and Site Engineering teams. Demonstrated capability to adapt workflows to high-volume, dynamic site project environments.

We're Hiring! Digital Operations & AI Content Creation Specialist. We are seeking a versatile, tech-savvy Digital Operations and Content Specialist to manage our online presence and marketing workflows. Location: Mansoura Office, Egypt Working Hours: 9:00 AM – 5:00 PMThis role is perfect for a self-starter who excels at launching digital platforms and leverages modern AI tools to produce high-quality creative work efficiently. Daily Tasks & Responsibilities:Web Development & Launch: Set up, design, and launch a new company website. Social Media Setup: Create and configure official Instagram and Facebook channels for the brand. Content Management: Consistently update the website and social media platforms with high-quality pictures and promotional media. Video Production: Produce and edit engaging marketing videos to showcase our diverse product catalog. Customer Service Operations: Design and implement an email management workflow to effectively organize, control, and route incoming customer service traffic. Required Skills & Qualifications:AI Tool Proficiency: Must be highly fluent and comfortable using generative AI tools for web design, copywriting, image creation, and video editing to maximize daily output. Multimedia Production: Experience in basic video editing, graphic design, and content layout. Digital Setup: Prior experience launching websites and managing professional social media channels. Strong communication and organizational skills. Ability to work independently and manage multiple projects. Compensation:Salary will be determined based on qualifications, portfolio review, and proven experience. How to Apply:Please send your CV, Portfolio, and a brief note detailing the specific AI tools you utilize to streamline your creative process to:???? hr@glabsolutions.com

Role Objectives:<br>As the Logistics Specialist, you will support real-time monitoring and execution of delivery operations by ensuring DA compliance, resolving live issues, and maintaining service quality standards. Roles & Responsibilities :Monitor DA appearance, hygiene, and branding compliance. Conduct field audits to ensure SOP adherence. Collect and document restaurant feedback on DA performance and attitude. Track and validate DA cash collection and escalate irregularities. Support implementation of new operational processes and tools. Assist in tracking delay reasons and coordinating live interventions. Provide weekly field reports highlighting compliance, risks, and recommendations. Escalate operational risks such as repeated delays or DA non-responsiveness.<br>Required Education, Knowledge, and Skills :Bachelor’s degree or diploma in Logistics, Business, or a related field.1–2 years of experience in delivery support or logistics operations. Experience with dispatch tools and real-time support systems. Ability to multitask and work under pressure. Strong attention to detail and organizational skills. Familiarity with DA workflows and SLA enforcement.

Role Objectives:<br>As the Logistics Specialist, you will support real-time monitoring and execution of delivery operations by ensuring DA compliance, resolving live issues, and maintaining service quality standards. Roles & Responsibilities :Monitor DA appearance, hygiene, and branding compliance. Conduct field audits to ensure SOP adherence. Collect and document restaurant feedback on DA performance and attitude. Track and validate DA cash collection and escalate irregularities. Support implementation of new operational processes and tools. Assist in tracking delay reasons and coordinating live interventions. Provide weekly field reports highlighting compliance, risks, and recommendations. Escalate operational risks such as repeated delays or DA non-responsiveness.<br>Required Education, Knowledge, and Skills :Bachelor’s degree or diploma in Logistics, Business, or a related field.1–2 years of experience in delivery support or logistics operations. Experience with dispatch tools and real-time support systems. Ability to multitask and work under pressure. Strong attention to detail and organizational skills. Familiarity with DA workflows and SLA enforcement.

We are seeking a TEMENOS Payments Specialist with strong experience in TPH (Temenos Payments Hub) to support the implementation and operation of enterprise payment solutions. The successful candidate will work closely with business, operations, and technology teams to deliver secure and scalable payment services. Key Responsibilities Configure and support Temenos Payments Hub (TPH). Support payment workflows and transaction processing. Implement integrations with payment schemes and banking channels. Support payment investigations and reconciliation processes. Assist in testing, deployment, and production support activities. Ensure compliance with payment standards and regulations. Required Qualifications4+ years of payments experience. Strong hands-on experience with TPH. Knowledge of:SWIFTInstant Payments ACHRTGSPayment Processing Preferred Qualifications Experience in digital banking environments. ISO 20022 knowledge. Regulatory and compliance understanding.

Company Description Xceed is a leading multilingual Business Process Outsourcing provider in the EMEA region, operating more than 10,000 web-enabled multichannel stations. The company supports key government and commercial clients in 10 languages through services such as inbound and outbound customer support, back office operations, helpdesk, social media analysis, and recruitment process outsourcing. Xceed has operational sites in Egypt, Morocco, Mauritius, UAE, and Saudi Arabia, offering diverse career opportunities across these locations. The company is widely recognized with multiple international awards for outsourcing excellence, customer experience, sustainability, diversity, equity and inclusion, and impact sourcing. Xceed also maintains a strong commitment to quality and compliance through numerous global certifications, including ISO standards and COPC.<br>Role Description This is a full-time, on-site role for a Quality Monitoring Specialist supporting a telecom account, based in Qesm El Maadi. The specialist will monitor and evaluate customer interactions across various channels to ensure adherence to quality standards, procedures, and regulatory requirements. Daily tasks include conducting call and case audits, documenting findings, identifying performance gaps, and providing clear, constructive feedback to frontline team members and supervisors. The role involves preparing quality reports and dashboards, tracking trends, and collaborating with operations and training teams to recommend process improvements and support coaching initiatives. The specialist will also participate in calibration sessions, contribute to quality framework updates, and communicate effectively in fluent English to internal stakeholders and, when needed, client representatives.<br>Qualifications<br> <br>Experience in Telecom accounts such as Vodafone UK, WE, Orange, Etisalat, AT&T, etc.<br><br>- Previous experience as a Quality Specialist/Quality Analyst or in an Acting Quality role.<br><br>- Fluent English is required.<br><br>???? If you’re interested and meet the requirements, feel free to send your CV to Whatsapp number 0155115535

We are looking for a Sales Operations Specialist to join our team and support the sales function by ensuring smooth day-to-day operations, accurate data management and effective coordination across different teams.<br>Key Responsibilities:Manage and maintain the CRM system, ensuring data accuracy, consistency and timely updates. Analyze sales performance data and prepare reports/insights to support decision-making and improve sales efficiency. Monitor and streamline daily sales workflows and processes to ensure operational efficiency. Coordinate closely with Sales, Finance, Community & Asset Management, Client Relations, Development and other relevant departments to ensure smooth business operations and timely resolution of operational requirements. Manage and maintain inventory and unit-related data, ensuring availability and accuracy of information. Handle sales commission-related activities and inquiries, coordinating with relevant stakeholders to ensure accurate and timely resolution. Support broker-related operations and inquiries, ensuring effective communication and follow-up with internal and external stakeholders. Identify operational gaps and recommend process improvements to enhance the overall effectiveness of the sales team. Provide ongoing administrative and operational support to the sales team to ensure business continuity and achievement of sales objectives.<br>Requirements:Bachelor's degree in Business Administration, Commerce or any other relevant field.1–2 years of relevant experience in Sales Operations within the Real Estate sector. Hands-on experience with CRM systems; Salesforce is highly preferred. Excellent written and spoken English. Excellent communication, coordination and stakeholder management skills. Ability to work effectively across multiple functions and manage competing priorities. Willingness and flexibility to work rotating shifts, overtime and across different office locations when required. Microsoft Excel literacy.

<ul><li>Monitored plant construction progress and gained comprehensive technical knowledge of plant equipment, structures, and operations.</li><li>Participated in plant testing, commissioning, and the handover process between EPC and O&amp;M contractors.<br>Supervised asset operations and maintenance activities, ensuring optimal performance, reliability, availability, and effective asset value maximization.</li><li>Managed O&amp;M plans, preventive maintenance schedules, KPIs, spare parts availability, and contractors’ compliance with LTSA/O&amp;M contractual obligations.</li><li>Prepared technical performance reports for investors and actively participated in project, contractor, and off-taker meetings,</li><li>providing technical support on operational, contractual, regulatory, and commercial matters.</li></ul>

About the Company: Legacy, a Hassan Allam Holding company, is responsible for operating the Grand Egyptian Museum.<br>Position Overview: We are seeking a Compliance Assurance Specialist to support compliance monitoring, policy implementation, and organizational governance.<br>Responsibilities:Conduct compliance reviews and assessments. Monitor adherence to policies and procedures. Identify compliance risks and recommend improvements. Support internal audits and reporting activities. Assist in developing compliance awareness initiatives.<br>Qualifications:Bachelor's degree in Business, Law, or related field. Minimum 5 years of relevant experience. Strong analytical and reporting skills. Knowledge of compliance frameworks and risk management.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Job Summary<br><br><br>&nbsp;The B2B Field Operations Specialist is responsible for supporting and managing day-to-day operational activities related to B2B merchants and business partners. The role ensures seamless merchant onboarding, service activation, issue resolution, and operational excellence while maintaining strong coordination with internal teams and external stakeholders. The specialist also contributes to process improvements and supports the successful implementation of new products and services. Responsibilities <br>&nbsp;• Coordinate and oversee the onboarding process for B2B merchants, ensuring timely and accurate service activation. <br>&nbsp;• Monitor operational performance and address merchant-related issues to ensure high service quality and customer satisfaction. <br>&nbsp;• Conduct regular field visits to merchants and business partners to support operational needs, gather feedback, and ensure compliance with company standards. <br>&nbsp;• Collaborate with cross-functional teams, including Sales, Customer Service, Technology, and Finance, to facilitate smooth operational execution. <br>&nbsp;• Track and manage service requests, escalations, and operational incidents through successful resolution. <br>&nbsp;• Prepare and maintain operational reports, dashboards, and performance updates related to merchant activities and service delivery. <br>&nbsp;• Support the rollout and implementation of new products, services, and operational initiatives for B2B merchants. <br>&nbsp;• Ensure adherence to company policies, procedures, regulatory requirements, and operational guidelines. <br>&nbsp;• Maintain accurate records, documentation, and databases related to merchant operations and field activities. <br>&nbsp;• Identify opportunities for process optimization and recommend improvements to enhance operational efficiency and service effectiveness. <br>&nbsp;• Provide ongoing support to merchants and internal stakeholders to ensure seamless customer experience.<br><br></span><br><span>RequirementsJob Specifications<br>&nbsp;<br>&nbsp;• Bachelor's degree in business administration, Commerce, or related field. <br>&nbsp;• 1-3 years of experience in operations, merchant management, field operations, or related functions. <br>&nbsp;• Experience within fintech, banking, telecommunications, or service industries is an advantage. <br>&nbsp;• Strong communication and coordination skills. <br>&nbsp;• Good analytical and problem-solving abilities. <br>&nbsp;• Proficiency in Microsoft Office applications, especially Excel. <br>&nbsp;• Ability to work under pressure and manage multiple tasks effectively. <br>&nbsp;• Willingness to travel for field visits when required<br> Job Competencies <br><br> • Strong communication skills. <br><br> • Analytical thinking and problem-solving. <br><br> • Proficiency in Microsoft Office applications, particularly Microsoft Excel. <br><br> • Ownership <br><br> • Attention to detail and accuracy. <br><br> • Customer-oriented mindset with a focus on service excellence. <br><br> • Willingness and flexibility to travel for field visits as required.<br><br></span><br> </div>

Company Description Soft Trend is a fast-growing company specializing in software licensing and IT services, supporting clients with efficient and cost-effective technology solutions. The company’s mission is to become a market leader in the information technology field by helping partners and clients maximize profits through state-of-the-art tools. With strong expertise in IT, Soft Trend focuses on reducing operational costs, improving efficiency, and addressing diverse business needs. The team is committed to understanding each customer’s requirements and delivering tailored solutions that drive performance and growth.<br>Role Description The Human Resources Operations Specialist is a full-time, on-site role based in Cairo, Egypt. This role is responsible for managing day-to-day HR operations, including maintaining employee records, processing HR documentation, and ensuring compliance with company policies and local labor regulations. The specialist will support employee lifecycle processes such as onboarding, offboarding, and internal transfers, and will coordinate with different departments to resolve HR-related inquiries. The role also involves supporting employee relations activities, implementing HR initiatives, and contributing to continuous improvement of HR processes and systems.<br>Qualifications<br> Strong skills in HR Operations and Human Resources (HR) to manage daily HR processes and employee lifecycle activities. Experience in HR Management and HR Policies to ensure compliance, consistency, and effective implementation of HR frameworks. Ability to handle Employee Relations with professionalism, including conflict resolution, employee support, and engagement initiatives. Knowledge of local labor laws and regulations in Egypt and experience working in an on-site corporate environment. Excellent organizational, time-management, and communication skills, with attention to detail and confidentiality. Proficiency in HRIS or similar HR systems and standard office software (e.g., MS Office). Bachelor’s degree in Human Resources, Business Administration, or a related field; HR certifications are an advantage. Ability to work collaboratively with cross-functional teams and adapt in a fast-growing, technology-focused company.

About the job<br>Capital Drilling (Egypt) Ltd is a highly respected mineral exploration drilling company with operations in Egypt. We are known for our commitment to operational excellence and ambitious growth strategies. We are seeking applications for the Administrator Specialist position from dedicated and professional individuals who would like to join our dynamic team.<br>This role will provide a vital opportunity to be part of a team that ensures the smooth and efficient administrative.<br>Administrator Specialist<br>Location: Sukari, Marsa Allam- Egypt<br>The Administrator Specialist plays a vital role in ensuring the efficient and organized management of administrative and logistical operations on-site. This role is responsible for handling financial disbursements, coordinating employee travel and site access, maintaining accurate records, and ensuring smooth daily operations that support both employees and management.<br>The Administrator Specialist contributes directly to the seamless functioning of the site by managing petty cash, travel logistics, documentation, and administrative compliance.<br>Responsibilities<br> Manage the site petty cash fund, including disbursements and payment of<br>maintenance and administrative expenses<br> Handle flight bookings for national employees<br> Maintain travel analysis reports and records for monthly payment processing<br> Coordinate local transport services for employees and manage driver scheduling<br> Oversee site access for newcomers and visitors by preparing security permits<br> Ensure housekeeping standards are maintained and process site clearance<br>forms with the necessary approvals<br> Process employee refunds and submit documentation to the Cairo office<br> Other duties as directed<br>Requirements<br> Bachelor’s degree in business administration, Management, or a related field<br> Highly effective communicator in Arabic & English<br> Ability to work on rotation schedule: 20 days on Site/ 10 days Off site<br> Proficiency in MS Office Suite (Word, Excel, Share Point, Teams etc.)<br> High attention to detail with strong organizational and record-keeping skills<br> Excellent interpersonal skills with the ability to handle multiple tasks<br> Good time management<br> Ability to work under pressure<br><br>Interested candidates can apply by sending their CV at (human.resources@capdrill.com)

We are seeking a proactive HR Specialist to join our NGO. In this role, you will handle core human resources functions, including talent acquisition, personnel administration, employee relations, and onboarding operations. Your efforts will directly support organizational growth, maintain full legal compliance, and foster a productive and positive work environment.<br>Key Responsibilities Manage full-cycle recruitment processes for entry to mid-level roles, from sourcing and screening to conducting initial interviews and extending offers. Oversee personnel administration, maintain accurate employee files, and ensure full compliance with labor laws and social insurance regulations. Coordinate daily HR operations, including attendance tracking, leave management, and preparing monthly payroll inputs. Lead comprehensive onboarding and orientation programs to ensure seamless integration for new hires. Serve as a primary point of contact for employee inquiries, resolve workplace relations issues, and support internal engagement initiatives. Assist in tracking periodic performance reviews and coordinating employee training and development logistics.<br>Requirements & Qualifications Bachelor’s degree in human resources, Business Administration, or a related field.2 to 4 years of proven hands-on experience as an HR Specialist or HR Generalist. Solid knowledge of labor law regulations, personnel operations, and HR best practices. Proficiency in MS Office (especially Excel) and experience working with HRIS or ATS platforms. Strong interpersonal, problem-solving, and communication skills with high attention to detail.

???? we're Hiring immediately: #Senior_Hr_Operation_Specialist<br>???? Location: Maadi, Cairo, Egypt (Office will be relocated to Mokattam after 3–4 months.<br>#Key_Responsibilities<br>- Manage all Personnel activities, including hiring documentation, employee files, contracts, social insurance, medical insurance, and employment lifecycle processes.<br>- Prepare and process monthly payroll accurately and on time.<br>- Maintain attendance, leave balances, overtime, deductions, and payroll records.<br>- Ensure compliance with the Egyptian Labor Law and internal HR policies.<br>- Handle employee onboarding, offboarding, resignations, and final settlements.<br>- Coordinate with Finance regarding payroll, salaries, and employee payments.<br>- Prepare HR reports related to payroll, attendance, and personnel operations.<br>- Support audits and ensure all employee documentation is complete and updated.<br>- Respond to employees' inquiries related to personnel and payroll matters.<br><br>#Requirements<br>- Bachelor's degree in Business Administration, Human Resources, Commerce, or a related field.<br>- 3+ years of experience in Personnel and Payroll is a must.<br>- Strong knowledge of the Egyptian Labor Law, Social Insurance, and payroll processes.<br>- Experience using HRMS or payroll systems is highly preferred.<br>- Excellent attention to detail and organizational skills.<br>- Good communication and problem-solving skills.<br>- Good command of English.<br>- Cairo residents only.<br><br>???? Interested candidates are invited to send their updated CV to mayarelessawy231@gmail.com and mention "Senior Operations Specialist" in the email subject.

About ISchool<br><br>i School is a leading EdTech company dedicated to empowering students with future-ready technology skills. We are looking for a highly analytical and data-driven Senior Operations Specialist who is passionate about transforming operational data into actionable insights. This role is ideal for someone who enjoys working with reports, dashboards, KPIs, process optimization, and workflow automation to drive operational excellence.<br><br>Job Summary<br><br>The Senior Operations Specialist is responsible for monitoring operational performance, analyzing large volumes of operational data, ensuring compliance with standard operating procedures (SOPs), and driving continuous improvement across business operations. The ideal candidate has a strong data-driven mindset, enjoys working with reports and dashboards, and proactively identifies opportunities to automate repetitive processes, optimize workflows, and improve operational efficiency through data and technology.<br><br>Key Responsibilities<br><br> Monitor daily operational performance and ensure the smooth execution of business operations Analyze operational data, KPIs, and performance metrics to identify trends, inefficiencies, and opportunities for improvement Build, maintain, and automate operational reports, dashboards, and recurring performance reports Develop actionable insights and present recommendations to support data-driven decision-making Design and implement workflow automation solutions to improve operational efficiency and reduce manual work Monitor compliance with company policies, operational standards, and SOPs while identifying areas for process optimization Collaborate with cross-functional teams to improve operational processes and enhance service delivery Investigate operational issues, perform root cause analysis, and implement corrective and preventive actions Ensure data accuracy, consistency, and integrity across operational systems and reports Support the implementation of new operational initiatives, systems, automation tools, and process improvements Assist in onboarding and training team members on operational processes, reporting standards, and best practices Maintain comprehensive operational documentation, reports, and process updates Perform additional operational duties as assigned to support business objectives<br><br>Requirements<br><br>Bachelor's degree in Business Administration, Operations Management, Data Analytics, Information Systems, or a related field3-5 years of experience in Operations, Business Operations, Process Improvement, or a similar analytical role Previous experience in Education Operations, EdTech, or Tech Operations is highly preferred Strong analytical thinking with a data-driven mindset and excellent problem-solving skills Advanced proficiency in Microsoft Excel (Pivot Tables, Power Query, advanced formulas) and Google Sheets Strong experience with Google Apps Script and workflow automation Experience with workflow automation platforms such as Make, Zapier, Microsoft Power Automate, n8n, or similar tools is a strong advantage Experience working with automation, process optimization, and operational workflows Experience working with CRM systems and operational management platforms Experience with Big Data, large datasets, or data-driven operational environments is a strong advantage Experience creating dashboards and reports using Power BI, Looker Studio, Tableau, or similar Business Intelligence tools is highly preferred Familiarity with SQL or database querying is a plus Excellent organizational, communication, and stakeholder management skills Ability to manage multiple priorities in a fast-paced environment Fluent in English, both written and spoken<br><br>Benefits<br><br> Competitive Salary Performance-Based Incentives & Bonuses Medical Insurance Learning & Development Opportunities Career Growth in a fast-paced EdTech environment

On behalf of World famous ICT company - Huawei, we are looking for an E-commerce Operations Specialist to join the team.<br>Role Overview Responsible for the daily business operation of the brand’s official e-commerce website in Egypt, with a focus on business planning, inventory management, partner coordination, campaign execution, and website operation support. The role will work closely with internal teams, business partners, and the remote website operations team to drive online sales growth and improve business efficiency.<br>Key Responsibilities* Develop website operation plans and support product, pricing, promotion, and campaign strategies based on sales targets and market conditions.* Manage **Sell-in, Sell-out, and Inventory**, including sales forecasting, stock monitoring, replenishment follow-up, and inventory risk management.* Manage day-to-day communication with business partners, align on sales targets, inventory plans, promotions, and execution.* Plan and execute e-commerce campaigns, coordinate internal resources, communicate requirements to the remote operations team, and follow up on implementation.* Support basic Shopify or website operations, including product information, pricing, inventory, promotions, banners, and content updates when required.* Regularly track sales, inventory, traffic, and key product performance, and provide basic business reviews and improvement actions.* Monitor competitors’ products, pricing, promotions, and campaigns in the Egypt market.* Provide simple **Arabic-English translation and content proofreading** for daily e-commerce operations.<br>Requirements* Bachelor’s degree in Business, Marketing, E-commerce, Supply Chain, or related fields.* **2–4 years of experience** in e-commerce, retail, website operations, or similar roles.* Good understanding of sales, inventory, pricing, and basic e-commerce operations.* Basic knowledge of **Sell-in, Sell-out, and Inventory management**.* Good analytical skills and proficiency in Excel and Power Point.* Strong communication, partner management, and cross-functional coordination skills.* **Good English and Arabic communication skills**, with the ability to handle simple translation and content checking.<br>Preferred* Experience with Shopify, DTC websites, or other e-commerce CMS platforms.* Experience in inventory management, sales forecasting, or partner management.* Experience in consumer electronics, smartphones, retail, or international brands.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><b>Our Company</b></span></p><br> <p><span>At Teradata, we believe that people thrive when empowered with better information. Teradata Autonomous Knowledge Platform activates enterprise intelligence by unifying data, knowledge and business context to achieve tangible outcomes. With Teradata, organizations can provide agents with full context for impact when it matters. Our solution lets businesses connect and scale on premises, in the cloud, or through a hybrid approach. Teradata delivers real business value with AI.</span></p><br> <p><span><strong><span>What You'll Do</span></strong></span></p><br> <p><span>As an Accounting Specialist II, you will play a key role in supporting the accounting and finance operations of the Egypt entity. The position will be responsible for delivering accurate and timely financial activities while ensuring compliance with company policies and local regulations.</span></p><br> <p><span>Key areas of responsibility include:</span></p><br> <ul> <li><span>Support day-to-day accounting and finance operations.</span></li> <li><span>Tax-related accounting and compliance activities.</span></li> <li><span>Month-end close activities and reconciliations.</span></li> <li><span>Preparation and review of accounting schedules and supporting documentation.</span></li> <li><span>Perform analytical review of financial results and account balances.</span></li> <li><span>Support external audit requirements.</span></li> <li><span>Maintain accurate financial records and documentation.</span></li> <li><span>Assist with process improvement and finance automation initiatives.</span></li> </ul> <p><span><strong><span>Who You'll Work With</span></strong></span></p><br> <p><span>The Accounting Specialist II will report directly to the Accounting Manager and work closely with the regional finance organization to support accounting operations.</span></p><br> <p><span><strong><span>What Makes You a Qualified Candidate</span></strong></span></p><br> <ul> <li><span>Bachelor's Degree in Commerce (English Section).</span></li> <li><span>Minimum 4 years of relevant accounting experience, preferably within multinational organizations.</span></li> <li><span>Fluency in written and spoken English.</span></li> <li><span>Strong understanding of accounting principles and IFRS.</span></li> <li><span>Experience in accounting operations, taxation, month-end close activities, and analytical review.</span></li> <li><span>Background in a Big 4 audit firm is a plus.</span></li> </ul> <p><span><strong><span>What You'll Bring</span></strong></span></p><br> <ul> <li><span>Strong execution and organizational skills.</span></li> <li><span>Analytical mindset with strong attention to detail.</span></li> <li><span>Ownership mentality and ability to work independently.</span></li> <li><span>Ability to perform effectively under month-end close deadlines.</span></li> <li><span>Strong communication and interpersonal skills.</span></li> <li><span>Pursuing a professional accounting qualification is preferred.</span></li> <li><span>Willingness to learn automation and new technologies.</span></li> <li><span>High level of integrity and professionalism.</span></li> </ul> <p><span>#LI-AH1</span></p><br> </div>

Job Purpose<br><br>The Application Support Specialist is tasked with delivering day-to-day technical and functional support for all business applications across TLD. This role encompasses diagnosing and resolving software-related issues, coordinating with vendors, ensuring system uptime, and assisting end-users to facilitate the smooth operation of critical applications. Acting as a bridge between business operations and IT, the specialist plays a vital role in ensuring business continuity and enhancing user satisfaction.<br><br>Key Responsibilities<br><br> Provide daily technical and functional support for core business systems (ERP, CRM, HRMS, DMS, etc.). Troubleshoot application errors, user issues, and integration problems in a timely manner. Collaborate with vendors and internal teams to minimize system downtime. Maintain system configuration, access permissions, and user roles in accordance with company policies. Assist in system upgrades, testing, and the deployment of new functionalities. Respond to user inquiries and support requests within the defined service level agreements (SLAs). Conduct user orientation and refresher sessions on system usage. Maintain application documentation, FAQs, and troubleshooting guides. Support data validation, backups, and audit processes to maintain system integrity. Collaborate with the Digital Systems Specialist and IT team to drive system improvements and process automation.<br><br>Key Accountabilities<br><br> Ensure consistent system uptime and stable performance across all applications. Deliver timely and effective application support in line with internal SLAs. Maintain accurate system documentation and support logs. Enhance user satisfaction and adoption rates for digital tools. Support the successful rollout of new modules, integrations, and upgrades.<br><br>Job Specification (Qualifications)<br><br> Bachelor’s degree in Information Systems, Computer Science, or a related field. 2–4 years of experience in application or system support, preferably in the real estate or service industries. Hands-on experience with business applications, specifically Microsoft Dynamics. Strong understanding of SQL, data integrity, and system integrations. Excellent analytical, troubleshooting, and documentation skills. Outstanding communication and coordination abilities across departments.

Technical Application Support Specialist – POS Systems About the Role We are seeking a skilled Technical Application Support Specialist to join our team. In this role, you will provide expert-level support for Point of Sale (POS) systems, ensuring seamless operations for our clients. You will troubleshoot technical issues, maintain system performance, and serve as a key point of contact for escalated support requests. Key Responsibilities Provide first and second-level technical support for POS applications and related systems Diagnose and resolve software, hardware, and network issues affecting POS operations Write and execute SQL queries to troubleshoot data issues, generate reports, and support system maintenance Troubleshoot network connectivity issues including LAN/WAN, TCP/IP, DNS, DHCP, and firewall configurations Perform Windows OS troubleshooting, including system errors, application crashes, and performance issues Configure, troubleshoot, and maintain network printers and shared printing environments Document technical issues, resolutions, and knowledge base articles for future reference Communicate effectively with clients to understand issues, provide updates, and deliver solutions Participate in on-call rotation to provide 24/7 support as needed Required Qualifications Proven experience in technical application support, with POS systems Strong proficiency in SQL (writing queries, troubleshooting database issues) Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, subnetting, firewalls) Hands-on experience with Windows OS troubleshooting Experience configuring and troubleshooting network printers and shared printing environments Excellent verbal and written communication skills in English Strong analytical and problem-solving abilities Ability to work independently and manage multiple priorities in a fast-paced environment Experience with hospitality or retail POS platforms Familiarity with remote support tools and ticketing systems Preferred Qualifications (not required but good to have) Knowledge of RESTful APIs and web services (troubleshooting, testing with tools like Postman) Understanding of Windows services (starting, stopping, configuring, and troubleshooting) ITIL Foundation certification or familiarity with ITIL practices Comp TIA A+, Network+, or similar certifications

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><em><strong>This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.</strong></em></p><br><p>Our client is seeking a <strong>CRM AI Automation Specialist</strong> to lead the adoption and execution of AI-driven workflows across the organization. The company is focused on leveraging AI to improve operational efficiency, streamline business processes, and automate workflows across finance, operations, scheduling, and data management. They are looking for a proactive professional who can identify process improvements, implement AI solutions, train cross-functional teams, and drive organization-wide AI adoption.</p><br>Role Overview<p>The <strong>CRM AI Automation Specialist</strong> will be responsible for designing, implementing, and optimizing AI-driven workflows and automations across multiple business functions. The <strong>CRM AI Automation Specialist</strong> will collaborate with department leaders to identify operational bottlenecks, develop agentic AI solutions, integrate AI platforms with existing systems, and train teams on AI best practices. This role is ideal for someone with hands-on AI implementation experience who enjoys combining business process optimization, automation, system integration, and cross-functional enablement to improve organizational performance.</p><br>Location<p><strong>Fully Remote | 9:00 AM - 5:00 PM EST</strong></p><br>Key ResponsibilitiesAI Workflow Implementation<ul><li><p>Design, implement, and maintain AI-driven systems and automations across the organization.</p><br></li><li><p>Build agentic AI solutions for finance, operations, scheduling, and data management.</p><br></li><li><p>Identify business bottlenecks and implement AI-powered workflow improvements.</p><br></li><li><p>Partner with department leaders to streamline processes and improve operational efficiency.</p><br></li></ul>Process Analysis &amp; Optimization<ul><li><p>Audit existing workflows to identify redundancies, inefficiencies, and automation opportunities.</p><br></li><li><p>Design AI solutions that improve reporting, operational execution, and decision-making.</p><br></li><li><p>Continuously monitor, evaluate, and optimize AI workflows to maximize business impact.</p><br></li><li><p>Recommend ongoing process improvements that support organizational growth.</p><br></li></ul>Training &amp; AI Enablement<ul><li><p>Develop training materials and documentation for AI tools and workflows.</p><br></li><li><p>Conduct training sessions and workshops for cross-functional teams.</p><br></li><li><p>Support organization-wide adoption of AI initiatives.</p><br></li><li><p>Provide ongoing guidance and support to users of AI-enabled systems.</p><br></li></ul>Data &amp; Systems Integration<ul><li><p>Integrate AI tools with existing software platforms and business systems.</p><br></li><li><p>Track implementation outcomes using reporting and data analytics.</p><br></li><li><p>Ensure AI solutions comply with company standards and data security requirements.</p><br></li><li><p>Maintain reliable, scalable, and efficient AI-enabled workflows.</p><br></li></ul>QualificationsExperience<ul><li><p><strong>3+ years</strong> of experience implementing AI solutions or workflow automations within business environments.</p><br></li><li><p>Experience designing and deploying AI-powered workflow solutions.</p><br></li><li><p>Experience implementing business process automation across multiple departments.</p><br></li><li><p>Experience integrating AI tools with business systems and software platforms.</p><br></li><li><p>Experience supporting AI adoption and organizational change initiatives.</p><br></li></ul>Skills<ul><li><p>Hands-on experience with AI platforms such as <strong>ChatGPT</strong>, <strong>Claude</strong>, or similar tools.</p><br></li><li><p>Strong understanding of workflow automation and business process optimization.</p><br></li><li><p>Experience building agentic AI solutions.</p><br></li><li><p>Strong understanding of finance, operations, scheduling, and CRM workflows.</p><br></li><li><p>Strong analytical and problem-solving abilities.</p><br></li><li><p>Ability to evaluate business processes and identify automation opportunities.</p><br></li><li><p>Experience integrating AI platforms with existing business systems.</p><br></li><li><p>Strong communication and presentation skills.</p><br></li><li><p>Experience creating training materials and delivering end-user training.</p><br></li><li><p>Excellent organizational and project management skills.</p><br></li><li><p>Ability to work independently while collaborating across multiple departments.</p><br></li></ul>What Success Looks Like<ul><li><p>AI-powered workflows are successfully implemented across key business functions.</p><br></li><li><p>Operational bottlenecks are significantly reduced through automation.</p><br></li><li><p>Teams confidently adopt and utilize AI tools in their daily work.</p><br></li><li><p>AI systems integrate seamlessly with existing business platforms.</p><br></li><li><p>AI initiatives consistently deliver measurable improvements in efficiency and business performance.</p><br></li><li><p>Leadership has clear visibility into AI adoption, ROI, and operational impact.</p><br></li></ul>Opportunity<p>This is an exciting opportunity to lead AI transformation across a growing organization. As the <strong>CRM AI Automation Specialist</strong>, you'll work directly with leadership to modernize business operations, implement impactful AI solutions, empower teams through training and enablement, and play a key role in shaping the company's long-term AI strategy.</p><br><strong><u>Application Process:</u></strong>To be considered for this role these steps need to be followed:<ul><li><p>Fill in the application form</p><br></li><li><p>Record a video showcasing your skill sets</p><br></li></ul> </div>