Operation Manager Jobs in Egypt

<p><h4>Job summary</h4> <p>Position has responsibility for supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget.</p> <h4>Candidate profile</h4> <h4>Education and experience</h4> <ul> <li>High school diploma or GED; 2 years experience in the spa, guest services, or related professional area.</li> </ul> <h4>Core work activities</h4> <h4>Supporting management of spa operations and budgets</h4> <ul> <li>Assumes the responsibilities of the spa director in his/her absence.</li> <li>Ensures all employees have the proper supplies, equipment and uniforms.</li> <li>Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.</li> <li>Manages supplies and equipment inventories within budget.</li> <li>Maintains cleanliness of spa and related areas and equipment.</li> <li>Understands the impact of department’s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.</li> </ul> <h4>Ensuring and delivering exceptional customer service</h4> <ul> <li>Sets a positive example for guest relations.</li> <li>Interacts with guests to obtain feedback on product quality and service levels.</li> <li>Handles guest problems and complaints.</li> <li>Empowers employees to provide excellent customer service.</li> <li>Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.</li> <li>Strives to improve service performance.</li> </ul> <h4>Conducting human resources activities</h4> <ul> <li>Solicits employee feedback, utilizing an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns.</li> <li>Ensures employees understand expectations and parameters.</li> <li>Brings issues to the attention of the department manager and Human Resources as necessary.</li> <li>Observes service behaviors of employees and providing feedback to individuals.</li> <li>Participates in employee progressive discipline procedures.</li> <li>Participates in an on-going employee recognition program.</li> <li>Reviews comment cards and guest satisfaction results with employees.</li> <li>Supports a spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.</li> <li>Supervises on-going training initiatives and conducting training when appropriate.</li> <li>Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.</li> <li>Celebrates successes and publicly recognizes the contributions of team members.</li> <li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</li> <li>Assists the spa director in managing the day-to-day operations of the spa as necessary.</li> </ul> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Job Description:</p><br><p><b>BES CS Manager</b></p><br><p><b>Egypt </b></p><br><p><b>Full time </b></p><br><p><b>We make Heath Happen:</b></p><br><p>This role is responsible to ensure that agreed customer service experience is delivered at all times within the Customer Service Department through the effective leadership of our Customer Service Consultants and team coaches.</p><br><p>The focus of this role is to ensure that we are coaching, managing performance, delivering on SLAs and growing our people to deliver outstanding performance against targets.</p><br><p>The Service Managers are responsible for the Customer Service department meeting all SLAs. The Service Manager will drive a culture of customer focus and continuous improvement.</p><br><p><b>How you’ll help us make health happen:</b></p><br><ul><li>Support or lead recruitment and&nbsp; the academy function&nbsp;</li><li>Being a role model for the team demonstrating outstanding personal behaviours and performance. Being an ambassador for the function</li><li>Ensure there are high levels of team working and that the team is aligned and engaged with Bupa’s purpose and goals</li><li>Drive the communication process with the department, including responsibility for all messages that are conveyed (content and style)</li><li>Ensure that resources are managed in line with the workforce plan</li><li>Work closely with the Continuous Improvement Partners and other Service Managers to ensure ongoing improvement and alignment</li><li>Responsible for discovering and implementing potential opportunities for improving the customer experience.</li><li>Works closely with the Continuous improvement team to ensure that processes across Customer Services are effective and support the best customer experience</li><li>Focus on driving the key targets of first call resolution, Net Promoter scores, Customer Interaction Survey scores and quality assessments</li><li>Accountable for the resolution of customer related issues that are identified by your team. Responsible for identifying/removing any barriers that impacts the delivery of outstanding customer satisfaction</li><li>Point of escalation for customer issues that need to be referred by the Customer Service Consultants</li><li>Monitoring of calls and Email Performance throughout the day</li><li>Managing absences to the agreed standard</li><li>Coaching, developing and leading a highly skilled team</li><li>Dealing with any performance issues</li><li>Complete regular 121s with all team members</li><li>Managing team performance and ensuring the agreed service experience</li><li>Ensures high levels of employee engagement, measured through eNPS (pulse surveys) . Understands, acts and shares eNPS results with the team, building relevant actions plans for improvement.</li><li>Hold regular team meetings to ensure good quality two way communication</li></ul><p><b>Key Skills / Qualifications needed for this role:</b></p><br><ul><li>Graduate level with relevant qualifications.</li><li>Significant experience and proven ability to lead and manage Customer Service Teams in Financial Services organisation/s in a health care sector.</li><li>Proven experience of building and maintaining strong, long lasting customer relationships and maximising business opportunities through B2B.</li><li>Strong determined communicator and negotiator with experience of corporate level/board level selling, persuasion, and negotiation</li><li>In depth knowledge of successfully increasing revenue, profits, and growth within …….. in a regulated environment such as the healthcare market.</li><li>Track record of ‘treating customers fairly’ and delivering compliant sales within a regulatory environment is key.</li><li>Resilience and confidence in own and Bupa’s ability to succeed</li><li>Acts ethically and honestly in all dealing with customers and colleagues building compliance, authenticity and trust.</li><li>Demonstrates necessary gravitas to be viewed externally as the voice of Corporate distribution in Bupa.</li><li>Capable of representing Bupa at various external forums</li><li>Our desire to grow in the Corporate market means that a strong leader with in-depth knowledge of the market is crucial</li></ul><p><b>Why Bupa?</b></p><br><p>Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.</p><br><p>Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with Sukoon), Egypt and Hong Kong (China) as well as regional offices in mainland Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.</p><br><p>Time Type:</p><br>Full time<p>Job Area:</p><br>Call Centre<p>Locations:</p><br>Egypt - Cairo </div>

Company Description Défilé D'Egypte Group is a privately held events planning and conference organizing company committed to delivering high-quality, professional experiences. The organization focuses on creating memorable events for a diverse range of clients, aiming for excellence in every project. Team members collaborate closely to design, coordinate, and execute events that meet precise client requirements. The company values creativity, reliability, and strong client relationships, offering a dynamic environment for professionals who enjoy working in the events industry. Role Description The B2B Outdoor Account Manager is a full-time, on-site role based in Cairo, Egypt. This position is responsible for identifying and approaching prospective clients, presenting event and conference services, and building long-term business relationships. Daily tasks include conducting field visits, following up on leads, preparing proposals and quotations, and negotiating contracts in coordination with the internal events team. The role also involves maintaining an active client pipeline, meeting sales targets, gathering market feedback, and collaborating with operations staff to ensure smooth event delivery. The Outdoor Sales Specialist represents Défilé D'Egypte Group at meetings, networking events, and industry functions to increase brand visibility and drive revenue growth. Qualifications Demonstrated experience in outdoor or field sales, preferably in events, conferences, hospitality, or related services. Strong communication, presentation, and interpersonal skills, with the ability to engage clients and build trust. Ability to negotiate, close deals, and manage client accounts to meet or exceed sales targets. Solid organizational and time-management abilities to handle multiple leads, visits, and follow-ups efficiently. Comfort working on-site and in the field across Cairo, with readiness for travel within the city as needed. Proficiency in basic business tools (e.g., email, spreadsheets, CRM or lead-tracking systems) and reporting on sales activities. Professional demeanor, customer-focused mindset, and resilience in a fast-paced, target-driven environment. Relevant diploma or bachelor’s degree in Business, Marketing, or a related field is preferred; equivalent experience considered. Fluency in spoken and written English and Arabic is highly advantageous.

Role Objectives:<br>To build and grow Breadfast's domestic B2B fresh produce revenue. developing a pipeline of institutional, hospitality, food manufacturing, and dark store clients, and managing key account relationships with the consistency and quality standards that Breadfast's brand demands. This role bridges Breadfast's supply capabilities with market demand, ensuring that domestic commercial commitments are fully aligned with what the agriculture and sourcing team can reliably deliver.<br>Roles & Responsibilities:<br>Own and grow Breadfast's domestic B2B fresh produce revenue target, including supply to hospitality groups, food manufacturers, food service distributors, and institutional buyers Develop and manage key account relationships: negotiate seasonal and annual supply agreements covering volume, price, grade specification, delivery cadence, and service terms Build a qualified pipeline of new B2B accounts in priority segments; manage the full sales cycle from prospecting through to delivery and account onboarding Provide the A&E Planning & Operations team with forecasts by SKU and account; flag demand changes or account losses with sufficient lead time to prevent supply waste Coordinate product allocation decisions with the Commercial Senior Manager when supply is constrained. Monitor competitor pricing and product availability in the domestic B2B fresh produce market; provide the BU Head with a monthly commercial intelligence update Own customer satisfaction and dispute resolution for all domestic B2B accounts, including quality claims, short deliveries, and specification deviations<br>Required Education, Knowledge, And Skills:<br>Bachelor's degree in Business Administration, Marketing, Agriculture, or a related field.8–10 years of experience in B2B sales, key account management, or commercial roles within FMCG, fresh produce, or food service, including 2+ years in a managerial or team leadership role. Proven track record of achieving sales targets and driving revenue growth. Strong negotiation, key account management, and commercial planning skills. Strong understanding of fresh produce seasonality, supply chain dynamics, and demand forecasting. Professional proficiency in Arabic and English. Comfortable operating in an early-stage business unit, building commercial processes and customer portfolios from scratch.

Position Overview <br>The Poultry Equipment Key Account Manager is responsible for developing thepoultry farming equipment market, managing key customer relationships, anddriving project-based sales across the region.<br>This role requires a strong combination of technical knowledge in poultry farming systems + commercial capability, with a focus on delivering integratedsolutions for broiler, layer, and breeder farms.<br>Key Responsibilities <br>1. Market Development & Key Account Management Develop the regional market for poultry farming equipment (broiler, layer, breeder) Build and maintain long-term relationships with key clients, including poultry integrators, farm owners, and investors<br>2. Channel & Ecosystem Development Develop and manage sales channels, including agents, distributors, and technical consultants Engage with government authorities, agricultural organizations, and industry stakeholders to identify project opportunities<br>3. Project Sales & Opportunity Conversion Identify and track poultry farm projects (greenfield, expansion, modernization) Prepare technical solutions, layouts, and commercial quotations Support bidding, negotiation, and contract signing to achieve sales targets<br>4. Project Execution & Commercial Follow-up Coordinate with internal engineering and delivery teams to ensure smooth project execution Monitor contract performance and project timelines Follow up on receivables and ensure timely payment collection<br>5. Marketing & Brand Promotion Support and organize exhibitions, technical seminars, farm visits, and customerworkshops Strengthen the regional brand presence of FAMSUN in the poultry sector<br>Qualifications <br>Bachelor’s degree or above in: o Animal Science / Poultry Science o Agricultural Engineering o Mechanical Engineering / Automation o Marketing / International Trade<br>3+ years of experience in the poultry industry, such as: o Poultry equipment (housing, feeding, drinking, ventilation systems) o Poultry farm operations (broiler, layer, breeder) o Poultry project or engineering companies<br>Experience in technical sales or project-based sales is highly preferred Existing network within poultry farms / integrators / distributors is a strong advantage.<br><br>Core Competencies <br>Solid understanding of poultry production systems (broilers, layers, breeders) Familiarity with key poultry equipment systems:Feeding & drinking systems Cage / housing systems Ventilation & climate control Ability to deliver solution-based selling (not just product selling) Strong project management awareness (from opportunity → execution → collection) Excellent communication and stakeholder management skills.

We are hiring a Marketing Manager – Religious Tourism (Hajj & Umrah) Location: El Sheikh Zayed, Cairo, Egypt (On-site) Department: Religious Tourism Employment Type: Full-Time, Rotational Shift (8 hours/day, 1 day off) Benefits: Social Insurance & Mobile Allowance Included<br>Job Purpose:Develop and execute strategic marketing initiatives that drive sales growth, brand awareness, and customer acquisition for Hajj, Umrah, and Religious Tourism programs. Key Responsibilities:Strategy & Execution: Develop and execute annual marketing strategies and budgets tailored for Hajj and Umrah programs. Digital Campaign Management: Oversee and optimize high-performing digital marketing campaigns across Meta (Facebook, Instagram), Google Ads, and other social media platforms to drive lead generation. Team Leadership: Lead, mentor, and manage a small, high-performing marketing team (3 subordinates) to meet departmental KPIs. Partnership Development: Build and maintain strategic B2B relationships with agents, sub-agents, and corporate partners. Content & Branding: Direct content creation, branding initiatives, and the production of promotional materials. Performance Tracking: Monitor campaign performance, ROI, and customer acquisition metrics, preparing monthly performance dashboards for management. Market Intelligence: Conduct ongoing market research and competitor analysis to identify new growth opportunities. Cross-Functional Collaboration: Align closely with Operations and Sales teams to maximize booking conversions and ensure exceptional customer satisfaction.<br>Job Requirements:Experience:Minimum 5–8 years of overall experience in Marketing. Mandatory: Minimum 3 years of specialized experience in Religious Tourism Marketing (Hajj & Umrah). Proven track record in digital campaign management with measurable lead generation and customer acquisition results. Education: Bachelor’s Degree in Marketing, Business Administration, Tourism Management, Commerce, or a related field. Certifications (Preferred): Digital Marketing, Google Ads, Meta Marketing, or Tourism Marketing certifications. Skills & Competencies:Advanced computer proficiency and deep knowledge of Meta Business Suite, Google Ads, Google Analytics, CRM systems, and Canva/Adobe Creative Suite. Deep, thorough understanding of the Egyptian Religious Tourism market. Strong leadership, communication, and negotiation skills. Language: Very Good command of English.<br>Target Industries:Religious Tourism Companies / Hajj & Umrah Operators Travel Agencies & Hospitality/Destination Management Companies (DMCs)

G4S, the world's leading integrated security company, is looking for a Finance Manager to take full ownership of our Egypt operation's finance function. This is not a divisional or support role — you will be the most senior finance professional in the country, reporting directly to the Country Managing Director and acting as their commercial right hand.<br>The role<br>You will lead the complete finance agenda for G4S Egypt, with accountability that most finance professionals wait a decade to get:<br>Full P&L, balance sheet and cash flow ownership for the country business Business partnering with the Managing Director on pricing, contract bids, margin improvement and growth strategy Statutory and group reporting, budgeting, forecasting and monthly performance reviews with regional leadership Treasury, working capital and FX management in a complex currency environment Tax compliance and management of external audit, banking and regulatory relationships Leading, developing and building capability in the local finance team Driving controls, governance and continuous improvement across the operation<br>You will present directly to regional finance leadership and have real visibility across the Middle East business — your work will not disappear into a consolidation layer.<br>Who we're looking for<br>A qualified accountant (CMA, CPA, ACCA, CA or equivalent)8+ years of progressive finance experience, including leadership of a finance team Strong command of the full finance stack — financial control, FP&A, treasury, tax and commercial finance — not just one specialism Experience in a multinational, matrix environment; services, security, facilities management or other labour-intensive industries are a strong advantage Deep familiarity with the Egyptian regulatory, tax and banking landscape Fluent English and Arabic A commercially-minded operator who wants to influence business decisions, not just report on them<br>Why this role<br>If you are a strong finance leader who wants country-level ownership, direct MD partnership, and regional exposure inside one of the world's largest security companies, this is the platform to prove you can run a business's finances end to end.<br>Apply now with your CV. All applications are treated in strict confidence.

Job Summary The Marketing Manager is responsible for developing and executing strategic marketing initiatives that align with the company’s mission to elevate local brands. This role oversees multi-channel campaigns, digital presence, and external partnerships to drive brand awareness, engagement, and growth.<br>Key Responsibilities Develop, implement, and manage comprehensive marketing strategies aligned with company goals and brand values. Plan and execute multi-channel marketing campaigns including digital, social media, events, PR, and influencer collaborations. Work closely with local brand partners to create joint promotions and campaigns that highlight their unique stories and products. Manage and optimize the company’s digital presence, including website, social media channels, and email marketing. Manage paid advertising campaigns on digital platforms (Instagram, Facebook, Google Ads, etc.). Lead on back-to-back calendar of propositions to increase brand awareness and equity. Analyze marketing performance data to refine strategies and maximize ROI. Lead content creation efforts, ensuring all messaging resonates with our target audience and reflects our mission to elevate local brands. Collaborate with sales, merchandising, and operations teams to ensure marketing activities support overall business objectives. Manage marketing budgets, vendor relationships, and external agencies or freelancers. Stay up to date with industry trends, consumer behavior, and competitive landscape.<br>Qualifications Education Bachelor’s degree in Business, Marketing, or a related field. Experience5–7 years of experience in marketing, preferably within fashion retail or lifestyle sectors.<br>Soft Skills Proven track record in planning and executing successful marketing campaigns. Strong digital marketing skills including social media management, SEO, and content marketing. Excellent communication, creativity, and project management skills. Ability to work collaboratively across teams and with external partners. Passion for local fashion brands, culture, and sustainability.<br>Technical Skills Proficiency in digital marketing tools and platforms.<br>Language Skills Excellent command of Arabic and English (spoken and written).<br>Computer Skills Proficient in Microsoft Office and marketing analytics tools.<br>Other Requirements Ability to manage multiple projects and meet deadlines.<br>Core Competencies Strategic Marketing & Campaign Management Digital Marketing Expertise Data-Driven Decision Making & Analytics Collaboration & Stakeholder Management Creativity & Brand Storytelling

Job Summary The Brand Manager is responsible for developing and executing strategic brand initiatives that align with the company’s mission to elevate local brands. This role oversees brand positioning, marketing campaigns, and external partnerships to strengthen brand awareness, engagement, and growth across multiple channels.<br>Key Responsibilities Develop and implement comprehensive brand strategies aligned with company goals and brand values. Plan and execute multi-channel campaigns including digital marketing, social media, PR, events, and influencer collaborations. Work closely with local brand partners to create joint promotions and campaigns that highlight their stories and products. Manage and enhance the company’s brand presence across digital platforms, including website, social media, and email marketing. Oversee paid advertising campaigns across digital platforms (Instagram, Facebook, Google Ads, etc.). Identify and develop strategic partnerships that strengthen brand positioning and market presence. Lead the planning of brand calendars and seasonal campaigns to increase brand awareness and engagement. Analyze brand and marketing performance data to refine strategies and maximize ROI. Collaborate with sales, merchandising, and operations teams to ensure brand initiatives support overall business objectives. Manage brand budgets, external vendors, agencies, and freelancers. Stay updated with market trends, consumer behavior, and competitive landscape.<br>Qualifications Education Bachelor’s degree in Business, Marketing, or a related field.<br>Experience5 – 7 years of experience in brand management or marketing, preferably within fashion retail or lifestyle sectors.<br>Soft Skills Proven track record in building and managing successful brand campaigns. Strong understanding of digital marketing and brand positioning. Excellent communication, creativity, and project management skills. Ability to collaborate across teams and manage external partnerships. Passion for local fashion brands, culture, and sustainability.<br>Technical Skills Proficiency in digital marketing tools and platforms.<br>Language Skills Excellent command of Arabic and English (spoken and written).<br>Computer Skills Proficient in Microsoft Office and marketing analytics tools.<br>Other Requirements Ability to manage multiple projects simultaneously and meet deadlines.<br>Core Competencies Brand Strategy & Campaign Management Digital Marketing & Brand Positioning Data-Driven Decision Making & Analytics Collaboration & Stakeholder Management Creativity & Brand Storytelling

We are hiring a Marketing Manager – Religious Tourism (Hajj & Umrah) Location: El Sheikh Zayed, Cairo, Egypt (On-site) Department: Religious Tourism Employment Type: Full-Time, Rotational Shift (8 hours/day, 1 day off) Benefits: Social Insurance & Mobile Allowance Included<br>Job Purpose:Develop and execute strategic marketing initiatives that drive sales growth, brand awareness, and customer acquisition for Hajj, Umrah, and Religious Tourism programs. Key Responsibilities:Strategy & Execution: Develop and execute annual marketing strategies and budgets tailored for Hajj and Umrah programs. Digital Campaign Management: Oversee and optimize high-performing digital marketing campaigns across Meta (Facebook, Instagram), Google Ads, and other social media platforms to drive lead generation. Team Leadership: Lead, mentor, and manage a small, high-performing marketing team (3 subordinates) to meet departmental KPIs. Partnership Development: Build and maintain strategic B2B relationships with agents, sub-agents, and corporate partners. Content & Branding: Direct content creation, branding initiatives, and the production of promotional materials. Performance Tracking: Monitor campaign performance, ROI, and customer acquisition metrics, preparing monthly performance dashboards for management. Market Intelligence: Conduct ongoing market research and competitor analysis to identify new growth opportunities. Cross-Functional Collaboration: Align closely with Operations and Sales teams to maximize booking conversions and ensure exceptional customer satisfaction.<br>Job Requirements:Experience:Minimum 5–8 years of overall experience in Marketing. Mandatory: Minimum 3 years of specialized experience in Religious Tourism Marketing (Hajj & Umrah). Proven track record in digital campaign management with measurable lead generation and customer acquisition results. Education: Bachelor’s Degree in Marketing, Business Administration, Tourism Management, Commerce, or a related field. Certifications (Preferred): Digital Marketing, Google Ads, Meta Marketing, or Tourism Marketing certifications. Skills & Competencies:Advanced computer proficiency and deep knowledge of Meta Business Suite, Google Ads, Google Analytics, CRM systems, and Canva/Adobe Creative Suite. Deep, thorough understanding of the Egyptian Religious Tourism market. Strong leadership, communication, and negotiation skills. Language: Very Good command of English.<br>Target Industries:Religious Tourism Companies / Hajj & Umrah Operators Travel Agencies & Hospitality/Destination Management Companies (DMCs)

Rimo Tours Group is expanding Rimo Global, our all-in-one B2B travel distribution platform enabling travel agencies and corporates to book hotels, transportation, and activities worldwide through a single, seamless system. We are looking for an experienced B2B Sales Manager with a proven track record in travel distribution and strong experience selling to retail travel agencies (B2A) and/or corporate accounts.<br>What You’ll DoThis role combines new business acquisition and key account growth. You will build a strong pipeline, onboard partners, drive activation, and increase booking volume across our multi-product inventory.<br>Key Responsibilities Acquire and onboard travel agencies, DMCs, and corporate travel accounts Present and position Rimo Global as a competitive multi-product alternative to leading B2B platforms Drive partner activation and improve booking performance post-onboarding Build and execute account growth plans across hotels + transfers + activities Negotiate commercial terms, promotions, credit/payment structures where applicable Track and report key KPIs (pipeline, sign-ups, activation rate, booking volume, margin, retention) Coordinate with product, operations, and supply teams to improve conversion and competitiveness Conduct regular partner visits and training sessions Represent Rimo Global at industry events and networking activities Requirements Strong B2B travel sales background with relevant distribution/wholesale/platform experience Proven experience selling to travel agencies (must) and/or corporates (plus) Solid understanding of B2B travel platform dynamics:agency onboarding and activationpricing/markup/margin fundamentalspromotions and commercial levers Strong negotiation, pipeline management, and relationship-building skills Comfortable with CRM-based sales execution Excellent English Highly Preferred Experience with B2B regional platforms Existing network of active travel agencies Experience scaling multi-product platforms (not hotels-only) What Success Looks Like Consistent growth in new agency sign-ups High activation rate and fast time-to-first-booking Increasing wallet share across hotels, transfers, and activities Strong retention and measurable revenue growth from key accounts What We Offer A high-impact role in a fast-growing B2B platform Competitive package + performance-based incentives The opportunity to shape market strategy and expansion plans

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> The Cost Accounting Manager is responsible for leading the cost accounting function, ensuring accurate cost control, inventory valuation, and profitability analysis. This role provides critical financial insights to support strategic decision-making, enhance operational efficiency, and drive cost optimization across the organization.<br><strong>Key Responsibilities</strong><br><ul><li>Lead and manage all cost accounting activities, ensuring accuracy and compliance with accounting standards.</li><li>Develop and maintain product costing models, including standard and actual costing.</li><li>Monitor and analyze production costs, identifying trends, variances, and opportunities for cost reduction.</li><li>Prepare detailed profitability reports by product, category, and sales channel.</li><li>Analyze gross margins and highlight underperforming areas with actionable recommendations.</li><li>Conduct variance analysis (actual vs. budget/standard) and provide clear explanations of deviations.</li><li>Oversee inventory valuation and ensure accurate recording of Cost of Goods Sold (COGS).</li><li>Support budgeting, forecasting, and financial planning processes.</li><li>Design, develop, and automate financial reports and dashboards using <strong>Excel and Power BI</strong>.</li><li>Collaborate with cross-functional teams (Operations, Supply Chain, Finance) to improve cost efficiency.</li><li>Establish and maintain strong internal controls over cost processes and inventory management.</li><li>Support internal and external audits by providing required financial data and documentation.</li><li>Lead, mentor, and develop the cost accounting team.</li></ul><br><strong>Requirements</strong><br><ul><li>Bachelor's degree in Accounting, Finance, or a related field.</li><li><strong>Minimum of 5+ years of experience</strong> in cost accounting, preferably in a manufacturing or product-based environment.</li><li>Strong knowledge of cost accounting principles, inventory management, and financial analysis.</li><li>Hands-on experience with ERP systems (e.g., SAP, Oracle, or similar).</li><li>Advanced proficiency in <strong>Microsoft Excel</strong> (Pivot Tables, Power Query, Financial Modeling).</li><li>Strong experience in <strong>Power BI</strong> (data modeling, dashboards, DAX).</li><li>Proven experience in budgeting, forecasting, and variance analysis.</li><li>Strong analytical thinking and problem-solving skills.</li><li>Excellent communication and stakeholder management abilities.</li><li>Ability to manage multiple priorities and meet tight deadlines.</li><li>Professional certification (CMA, CPA, or equivalent) is a plus.</li></ul><br><strong>Benefits</strong><br><strong>Discover the benefits of joining B.TECH: More than just a job</strong><br><ul><li>Comprehensive health and life insurance.</li><li>Flexible work arrangements to support work-life balance.</li><li>Professional development and training opportunities for advancement and career growth.</li><li>Employee discounts and wellness programs.</li><li>High performance and rewarding culture.</li></ul><br>If you're ready to take your career to the next level and contribute to the success of a thriving organization, B.TECH is the place for you.<br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><u><b>Job Summary</b></u> <br></span><p>The Senior Technical and Engineering Manager responsible for all engineering/technical aspects of the Company's operations, inclusive of value engineering opportunities, construction and overall methodology, method statements, engineering design drawings, shop drawings and material submittals and follow up approval. This position also manages the preparation/verification of detailed constructional drawings, negotiation and securing of technical and statutory approvals to achieve and monitor the optimum effectiveness.</p><br> <br><br><u><b>Job Responsibilities 1</b></u> <br><p>Develop and implement technical strategies aligned with organizational goals.</p><br> <p>Oversee the planning, execution, and completion of engineering projects, ensuring they meet quality, budget, and timeline requirements.</p><br> <p>Provide technical guidance and oversight on complex engineering problems and projects.</p><br> <p>Manage and allocate resources effectively to optimize project outcomes and team performance.</p><br> <p>Collaborate with cross-functional teams, stakeholders, and clients to understand project requirements and deliver solutions.</p><br> <p>Drive innovation and continuous improvement initiatives to enhance engineering processes and product development.</p><br> <p>Identify and mitigate risks associated with engineering projects and ensure compliance with industry standards and regulations.</p><br> <p>Develop and manage budgets for engineering projects and departmental operations.</p><br> <p>Monitor and evaluate the performance of engineering projects and team members, implementing corrective actions as necessary to achieve objectives.</p><br> <br><br><u><b>Job Responsibilities 2</b></u> <br><br><b>Additional Responsibilities 3</b> <br><br><u><b>Job Knowledge &amp; Skills</b></u> <br><p>Profound understanding of engineering principles and technical concepts across multiple disciplines.</p><br> <p>Demonstrated leadership skills in managing interdisciplinary teams and complex projects.</p><br> <p>Strong project management abilities to oversee project lifecycles, budgets, and schedules effectively.</p><br> <p>Advanced problem-solving capabilities to address technical challenges and drive innovative solutions.</p><br> <p>Excellent communication and stakeholder management skills to facilitate collaboration and ensure project success.</p><br> <p>ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.</p><br><br><br><u><b>Job Experience</b></u> <br><p>Minimum 8 years working experience, 5 years in a relevant supervisory position, 2 years GCC experience is a plus</p><br><br><br><u><b>Competencies</b></u> <br>Agility<br>AI Fluency<br>Resilience<br>Quality<br>Leadership<br>Cost Management L4<br>QA/QC L4<br>Geotechnical Engineering L4<br>Drawings/Specifications L4<br>HSE L4<br>Build High-Performing Teams<br>Speed of Execution<br>Build Process and Systems<br>Provide Direction<br>Drive Cost Optimization<br><br><br><u><b>Education</b></u> <br>Bachelor's Degree in Civil Engineering or Engineering<br>Profesional degree in MMUP Engineer Registration (UPDA)<br><br><br><br> </div>

About Shiny White Dental Centers<br>Shiny White Dental Centers is one of Egypt's leading dental service organizations, providing comprehensive dental solutions through a network of specialized clinics, advanced technology, and highly qualified healthcare professionals. Our mission is to deliver exceptional patient care while maintaining the highest standards of quality, safety, and patient experience.<br><br>Job Summary<br>The Branch Manager is responsible for leading the branch's operational, clinical, and business performance, ensuring the achievement of branch targets while maintaining excellence in patient care, medical quality, and team performance.<br><br>Key Responsibilities<br>• Ensure high levels of patient satisfaction and exceptional patient experience.<br>• Improve conversion rates of new patients into active treatment cases.<br>• Oversee medical quality standards and clinical compliance.<br>• Ensure full implementation of infection control policies and procedures.<br>• Monitor treatment plan completion and patient follow-up.<br>• Maintain staff discipline and adherence to company policies and standards.<br>• Lead onboarding, training, and development of new team members.<br>• Handle patient complaints and resolve escalated issues professionally.<br>• Lead and motivate medical and administrative teams to achieve branch objectives.<br>• Monitor branch performance indicators and drive continuous improvement initiatives.<br>• Optimize operational costs and minimize waste while maintaining quality standards.<br><br>Qualifications<br>• Bachelor's Degree in Dentistry (Dental Graduate is a must).<br>. Graduation year must be 2020 or earlier<br>• MBA or postgraduate studies in Management are a plus.<br>• Strong medical knowledge combined with business acumen.<br>• Proven managerial and leadership skills.<br>• Excellent communication and interpersonal skills.<br>• Strong problem-solving and decision-making abilities.<br>• Ability to manage difficult situations and handle angry customers professionally.<br>• Good command of English (written and spoken).<br>• Presentable and professional appearance.<br>•Experience in healthcare or dental operations management..<br><br>Key Performance Indicators (KPIs)<br>• Patient Satisfaction Score.<br>• New Patient Conversion Rate.<br>• Treatment Plan Completion Rate.<br>• Medical Quality Compliance.<br>• Infection Control Compliance.<br>• Staff Discipline and Retention.<br>• New Employee Training Completion.<br>• Branch Revenue and Collection Targets.<br>• Cost Optimization.<br>• Waste Reduction and Resource Utilization Efficiency.<br><br>Compensation & Benefits<br>• Competitive fixed salary.<br>• Attractive performance-based incentive scheme.<br>• Career growth and development opportunities.

About company <br>Shiny White Dental Centers is one of Egypt's leading dental service organizations, providing comprehensive dental solutions through a network of specialized clinics, advanced technology, and highly qualified healthcare professionals. Our mission is to deliver exceptional patient care while maintaining the highest standards of quality, safety, and patient experience.<br><br>Job Summary <br>The Branch Manager is responsible for leading the branch's operational, clinical, and business performance, ensuring the achievement of branch targets while maintaining excellence in patient care, medical quality, and team performance.<br><br>Key Responsibilities<br>• Ensure high levels of patient satisfaction and exceptional patient experience.<br>• Improve conversion rates of new patients into active treatment cases.<br>• Oversee medical quality standards and clinical compliance.<br>• Ensure full implementation of infection control policies and procedures.<br>• Monitor treatment plan completion and patient follow-up.<br>• Maintain staff discipline and adherence to company policies and standards.<br>• Lead onboarding, training, and development of new team members.<br>• Handle patient complaints and resolve escalated issues professionally.<br>• Lead and motivate medical and administrative teams to achieve branch objectives.<br>• Monitor branch performance indicators and drive continuous improvement initiatives.<br>• Optimize operational costs and minimize waste while maintaining quality standards.<br><br>Qualifications<br> Bachelor's Degree in Dentistry (Dental Graduate is a must). MBA or postgraduate studies in Management are a plus. Strong medical knowledge combined with business acumen. Proven managerial and leadership skills. Excellent communication and interpersonal skills. Strong problem-solving and decision-making abilities.•Ability to manage difficult situations and handle angry customers professionally. Good command of English (written and spoken). Presentable and professional appearance. Experience in healthcare or dental operations management is preferred<br><br>Key Performance Indicators (KPIs)<br>Patient Satisfaction Score. New Patient Conversion Rate. Treatment Plan Completion Rate. Medical Quality Compliance. Infection Control Compliance. Staff Discipline and Retention. New Employee Training Completion. Branch Revenue and Collection Targets. Cost Optimization. Waste Reduction and Resource Utilization Efficiency. Compensation & Benefits Competitive fixed salary. Attractive performance-based incentive scheme. Career growth and development opportunities. Professional and dynamic work environment<br><br>Compensation & Benefits<br>Competitive fixed salary. Attractive performance-based incentive scheme. Career growth and development opportunities.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>1.1Ensure the workflow in the bars, actions in the outlets, manage personnel, ensure coordinated work with other sections, implement standards identified by the hotel, and strive to achieve the revenues budget.</p><p>2.2 Perform the job according to the practices and operational standards identified by the Food and Beverage Manager.</p><p>2.3 Coordinate the bars and its personnel.</p><p>2.4 Make organisations in order to achieve high service quality in the bar outlets.</p><p>2.5 Identify any technical breakdowns in the units and ensure such breakdowns are fixed.</p><p>2.6 Arrange the monthly inventory count and report the result to the Food and Beverage Manager.</p><p>2.7 Ensure and control on a daily basis that preparations are carried out in the bars.</p><p>2.8 Consolidate the relationships between departmental employees.</p><p>2.9 Ensure that preparations are made before service for special occasions and control the preparations.</p><p>2.10 Maintain departmental equipment.</p><p>2.11 Control employee compliance with the work schedule.</p><p>2.12 Identify the daily beverage consumption demands.</p><p>2.13 Regularly control the backup beverage storage, identify par stock levels and monitor that stock is always available according to the par stock levels.</p><p>2.14 Organise the process of greeting customers, seating them at their table and seeing them out.</p><p>2.15 Responsible for developing the training programmes and for the training of employees in his/her department.</p><p>2.16 Organise meetings in order to reach the best results.</p><p>2.17 Prepare the weekly schedule of employees.</p><p>2.18 Control and analyse the points listed below:</p><ul><li>Sales</li><li>Cost</li><li>Presentation quality of the food and beverages</li><li>Service standards</li><li>Maintenance and cleaning of the departmental equipment/utensils</li><li>Customer satisfaction</li></ul><p>2.19 To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).</p><p>2.20 To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.</p><p>2.21 To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.</p><p>2.22 Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.</p><p>2.23 Carry out all other duties assigned by managers and hotel management not specified in the job description.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Education: At least a high school or vocational diploma</li><li>Experience: At least 7 years of experience in the industry.</li><li>Foreign Language: Good command of English to communicate well and keep track of technical information in the related field of expertise.</li><li>Courses and Training: Vocational trainings and seminars.</li><li>Computer Literacy: MS Office applications.</li><li>Skills: Knowledge of products and services in the related field, and good command of process related to other departments.</li><li>Expected to integrate and coordinate the operations related to this important unit in the facility.</li></ul><p></p></section>

<p><h4>Job description</h4> <p>Establishes the cyber security governance framework, including policies and standards, to ensure all organizational operations align with legal and regulatory requirements.<br> Directs the enterprise cyber risk management program to identify, analyze, and monitor threats in support of business objectives.<br> Governs the enterprise cyber risk register and remediation plans to ensure all identified risks are treated effectively and documented.<br> Leads formal compliance programs, including PCI DSS, ISO/IEC 27001, and SOC2, to protect sensitive financial data and payment systems.<br> Manages internal and external audit cycles, including certification and surveillance audits, to maintain valid security credentials and industry standing.<br> Develops Key Risk Indicators (KRIs) and security metrics to provide executive leadership and the board with clear visibility into the organization’s risk posture.<br> Oversees third-party and vendor cyber security risk management to ensure the security integrity of the external supply chain.<br> Standardizes security awareness and compliance training programs to foster a risk-aware culture across the organization.<br> Administers policy exceptions and risk acceptance processes to maintain control effectiveness and transparency in governance.<br> Acts as the primary liaison for regulators, banks, and auditors to facilitate due diligence requests and regulatory reporting.</p> <h4>Skills description</h4> <p><strong>Interpersonal skills</strong><br> • Strong leadership and team management skills.<br> • Ability to communicate complex cyber risks in business terms to executives.<br> • Strong stakeholder engagement and cross-functional collaboration.<br> • Strategic thinking and governance mindset.<br> • Strong documentation, reporting, and presentation skills.<br> • High ethical standards and professional integrity.</p> <p><strong>Technical skills</strong><br> • Strong knowledge of fintech and payment security requirements.<br> • Deep expertise in security frameworks including ISO 27001/27002, NIST CSF, and CIS Controls.<br> • Strong working knowledge of PCI DSS requirements and cardholder data protection.<br> • Experience implementing and maintaining SOC 2 controls and audit readiness.<br> • Understanding of cloud security controls across AWS, Azure, or GCP.<br> • Experience with enterprise risk management methodologies.<br> • Familiarity with security architecture, IAM, vulnerability management, and security monitoring controls.<br> • Experience using GRC tools for risk and compliance management.</p> <p><strong>Professional experience</strong><br> • 7+ years of experience in Governance, Risk & Compliance roles.<br> • Minimum 5 years managing SOC or security operations teams.</p> <p><strong>Management experience</strong><br> 3-4 years</p> <p><strong>Educational background</strong><br> • Bachelor’s degree in Cyber Security, Computer Science, Information Technology or related field.<br> • Relevant certifications may include:<br> ?o CISSP – Certified Information Systems Security Professional<br> ?o CISM – Certified Information Security Manager<br> ?o CRISC – Certified in Risk and Information Systems Control<br> ?o CISA – Certified Information Systems Auditor<br> ?o PCI ISA, PCI QSA (preferred for payment environments)<br> ?o ISO 27001 Lead Implementer or Lead Auditor</p></p><p></p>

talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.<br><br>Job Description<br><br>Managing the full operations end to end (inventory management, pick-pack process, property/asset management, operational standards, expense control, maintenance related). Inventory management: Ensure correct processes, policies and proper execution of inventory management (stock-in and stock-out). Shrink/Expiry control and Quality focus (in terms of inventory no damaged or poor fresh food quality; close to expiry). Pick-Pack process: Ensure efficient and correct pick and pack process and service level (starting with ensuring availability, picking up the correct item/quantity at the correct price) & proper management of the staffing and scheduling as per demand to achieve desired UTR and service level. Property / Asset management: Proper management of the property and facility, plus asset management and tracking. Expense Control: Identify potential opportunities to reduce expenses with same operational efficiency. Maintenance related: Define the guidelines for all engineering and maintenance tasks / equipment / key activities i.e. outsourcing VS internal services, local VS regional contracts, preventive maintenance plan, etc. Managing Productivity, work standards, and development of store staff. Monitoring and managing the store costs VS budget for the section. Ensuring continuous improvement of current performance VS accepted standard/best practices at the store (i.e. stock level, productivity, service level). Monitoring financial and operational performance of each store and initiating required actions for improvement. Controlling and ensuring that equipment, infrastructure, etc. in stores are used and maintained properly. Developing action plans with the department manager to address weak areas in need of improvement. Instituting training and developmental programs for staff and monitoring effective implementation. Ensuring proper implementation of merchandising and space planning guidelines in stores. Monitoring product range availability according to selected store product range. Develop preventive and regular maintenance plans.<br><br>Qualifications<br><br>You have at least 5+ years of experience in progressive development and management of multiple Stores, product categories, matured by working for large retailers, in an international setting. You have built teams and led cross-functional projects at scale. You are very detail-oriented, structured and know how to prioritize -- you consider yourself as someone who delivers solutions and not bottlenecks to be solved. You are able to interact with senior-level executives and can manage the expectations of multiple stakeholders. You are someone energized by the unknown and look forward to learning each day on the job. You have excellent analytical and communication skills, and always like to be hands-on with several tools. Additionally, you have robust interpersonal and intercultural skills. You can inspire several teams and stakeholders to rally behind a mission. Language skills: Fluent English and Arabic would be highly advantageous.

About Tech Mahindra Egypt Join Tech Mahindra Egypt, a fast-growing global delivery hub providing customer experience, operations, and digital business services to international clients. With two offices across Cairo and a capacity of 1,000+ employees, we offer a dynamic and multicultural environment where talent can learn, grow, and build rewarding careers. As part of Tech Mahindra's global network spanning 90+ countries and 149,000+ professionals, you'll gain exposure to world-class clients, innovative technologies, and international best practices while delivering exceptional customer experiences.<br>Role Overview Tech Mahindra is seeking an experienced and customer-focused Technical Customer Service Senior Manager to join our growing team in Cairo. This role is responsible for ensuring service excellence, driving customer satisfaction, managing strategic customer relationships, and leading continuous improvement initiatives. The successful candidate will serve as a trusted advisor to customers while overseeing the delivery of high-quality service management practices.<br>Key Responsibilities Customer Relationship Management Serve as the primary point of contact and escalation point for assigned customers. Take full accountability for the quality of solutions and services delivered to customers. Maintain awareness of customer service performance and overall service management profitability. Proactively identify customer needs, opportunities, and areas for growth while strengthening customer relationships with Tech Mahindra. Collaborate with Account Teams to support the growth and adoption of Tech Mahindra products and services. Service Management & Customer Satisfaction Develop and manage Service Improvement Plans (SIPs) based on: Customer Satisfaction Surveys Customer Complaints Proactive improvement initiatives Ensure customer complaints and service issues are addressed and resolved in a timely and professional manner. Prepare and conduct periodic customer service reviews. Handle complex customer service issues and non-commercial customer inquiries. Technical Service Oversight Proactively communicate planned service interruptions and maintenance activities to customers and end users. Provide capacity analysis, forecasting, and recommendations to support customer operations. Lead and review Root Cause Analysis (RCA) activities and communicate customer-facing RCAs as required. Manage change requests, implementation tracking, reporting, and billing coordination. Ensure the integrity and accuracy of customer information across all applicable systems and tools. Provide customers with up-to-date technical documentation, including Customer Operations Guides. Ensure all technical documentation is maintained, updated, and readily accessible. Leadership & Team Development Support management through coaching and mentoring Customer Service Managers and team members. Develop and deliver induction and onboarding training programs. Lead knowledge management initiatives and maintain team knowledge repositories. Participate in interviews and selection processes for Customer Service Managers and Customer Service Analysts. Drive knowledge ramp-up and capability development for junior team members. Business Support & Growth Support bids, RFP responses, customer presentations, and contract renewal activities. Identify and drive Service Management revenue opportunities within existing and prospective customer accounts. Contribute to strategic customer success initiatives and continuous service improvement programs.<br>Qualifications & Experience Minimum 10 years of relevant experience in Technical Customer Service, Service Delivery, Customer Success, Service Management, Telecommunications, Managed Services, or related customer-facing technical roles. Bachelor's degree in Telecommunications, Information Technology, Computer Science, Engineering, Business Administration, or a related field. Proven experience managing enterprise customers and complex service environments. Strong understanding of service management principles, customer lifecycle management, and operational excellence. Experience handling customer escalations, incident management, change management, and Root Cause Analysis (RCA). Excellent stakeholder management, communication, presentation, and negotiation skills. Strong analytical and problem-solving abilities with a continuous improvement mindset. Demonstrated leadership experience, including coaching, mentoring, and team development. Experience supporting RFPs, customer presentations, and contract renewals is highly desirable. ITIL Certification (Foundation level or higher) or an equivalent Service Management certification is mandatory.<br>Why Join Tech Mahindra? Be part of a global technology leader serving clients across industries worldwide. Work in a diverse, collaborative, and high-performing environment. Gain exposure to international customers, best practices, and innovative technologies. Enjoy opportunities for continuous learning, professional development, and career growth. Play a key role in delivering exceptional customer experiences and driving business success.

???? Job Title: Religious Tourism Manager – Hajj & Umrah Role Summary Silk Road Tours Egypt is seeking a strategic, highly experienced, and dynamic Religious Tourism Manager to lead, scale, and elevate our Hajj and Umrah sector. In this role, you will hold end-to-end accountability for the department—driving product design, pricing strategies, operational execution, and vendor relations, while maintaining a robust sales pipeline and partner network. The ideal candidate blends deep operational expertise in religious tourism with a commercial mindset to deliver seamless, spiritually fulfilling travel experiences. What Success Looks Like Success in this role means establishing Silk Road Tours as a benchmark for premium, reliable, and spiritually enriching Hajj and Umrah journeys. You will achieve this by:Designing competitive, impeccably structured travel programs that achieve high profit-margin targets without compromising quality. Cultivating an airtight, reliable network of top-tier hotels, transport providers, and field supervisors to eliminate operational friction. Consistently hitting and exceeding sales and B2B partnership goals while driving zero-complaint seasons through world-class service delivery. Organizational Fit This role serves as a critical strategic pillar within Silk Road Tours Egypt. Operating directly at the intersection of Operations, Finance, and Sales, you will lead the specialized Religious Tourism team while collaborating closely with executive leadership to expand our market share. By building scalable B2B partnerships and optimizing vendor contracts, this role directly drives the company's seasonal revenue spikes and strengthens our overall brand equity in the region. Key Responsibilities Product Design & Innovation: Conceptualize, structure, and launch diverse, multi-level Hajj and Umrah travel packages tailored to various market segments. Financial Management: Execute precise cost-benefit analyses, establish competitive pricing structures, and continuously review profit margins to maximize departmental revenue. Vendor & Logistics Management: Source, negotiate with, and manage relationships with key suppliers, including international and local hotels, transport providers, supervisors, and destination management agents. End-to-End Operations: Oversee the complete operational lifecycle of trips—ensuring meticulous pre-departure planning, flawless execution during the season, and comprehensive post-trip evaluations. Commercial Support & Sales Drive: Empower the internal sales and customer service teams with deep product knowledge, marketing materials, and tailored offers to boost conversion rates. B2B & Strategic Partnerships: Identify, build, and maintain high-value partnerships with external travel agents, marketing affiliates, and referral networks to expand distribution channels. Regulatory Compliance: Monitor and enforce strict adherence to official governmental regulations, visa quotas, and formal travel protocols governing religious tourism. Quality Assurance & Resolution: Address and resolve customer grievances promptly, continually refining service standards to ensure maximum traveler satisfaction and peace of mind. Performance Reporting: Compile, analyze, and present periodic reports detailing sales metrics, operational efficiency, profitability, and overall seasonal performance to senior management. Qualifications & Requirements Required:Experience: Proven, hands-on management experience specifically within the Hajj and Umrah sector at a reputable travel agency or tourism firm. Operational Knowledge: Deep understanding of the logistics, pricing mechanics, and vendor landscapes (hotels and transport) native to Saudi Arabian religious tourism. Relationship Management: Outstanding interpersonal and networking skills, with a track record of attracting new B2B clients and maintaining strong public relations. Leadership & Resilience: Demonstrated ability to lead cross-functional teams and maintain composure, decisive action, and organization during high-intensity peak seasons. Soft Skills: Advanced negotiation, organization, strategic planning, and collaborative problem-solving capabilities. Technical Proficiency: Advanced command of Microsoft Excel for budgeting and data tracking, alongside comfort using digital monitoring and operational systems. Preferred:Proven track record in managing B2B partnerships or international travel agent networks. Experience utilizing Customer Relationship Management (CRM) software to optimize sales pipelines. A portfolio showcasing prior success in developing entirely new, innovative religious tourism products.???? Job Details Employment Type: Full-time Location: Al Haram, Giza, Egypt (Conveniently located in front of the Grand Egyptian Museum) Company Culture: Dedicated to organizing journeys built on absolute trust and serenityfor more details : https://www.linkedin.com/feed/update/urn:li:activity:7472764924390211584<br>To apply:Send your CV to: info@silkroadegypt.com