Operation Manager Jobs in Egypt

Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.<br><br>Job Description<br><br>The Admin – Real Estate Operations will be responsible for the accurate and timely coordination of all administrative tasks related to Talabat's real estate portfolio. This includes collecting, organizing, and sharing documentation required for lease agreements, renewals, approvals, and internal compliance. The role plays a critical support function in ensuring operational continuity and audit readiness across the real estate team.<br><br>Key Responsibilities<br><br>Documentation & Record Management<br><br>Collect, verify, and organize all required documentation for new leases, lease renewals, extensions, and contract terminations. Maintain an organized digital and physical filing system for all lease-related paperwork, contracts, approval forms, and legal documents. Ensure documents are properly named, tracked, and stored in alignment with internal governance protocols.<br><br>Coordination & Communication<br><br>Coordinate with internal stakeholders (e.g., legal, finance, operations) to gather required inputs for real estate paperwork. Liaise with landlords and property managers to request or submit supporting documentation. Track the progress of document collection and flag pending items to the Real Estate Manager or Sr. Manager.<br><br>Compliance & Tracking<br><br>Ensure documentation submitted meets internal formatting, policy, and approval standards. Support the real estate team in preparing materials for internal approvals and audits. Maintain trackers for active, pending, and upcoming lease-related documentation.<br><br>Process Adherence<br><br>Follow established checklists and workflows to ensure nothing is missed in the leasing lifecycle. Assist in refining documentation workflows to improve turnaround time and reduce errors.<br><br>WHAT DID WE ORDER?<br><br>2 years of experience in administrative, operations, or real estate coordination roles. Strong organizational skills and attention to detail. Ability to manage multiple requests and deadlines simultaneously. Basic familiarity with real estate contracts is a plus. Proficiency in Microsoft Excel, Google Drive, and document management tools.

Job Description About the Role We are seeking an experienced Microsoft Dynamics CRM Manager to lead our Customer Relationship Management initiatives and oversee the implementation, customization, and optimization of our Dynamics 365 platform. This role will drive CRM strategy, manage technical teams, and ensure successful delivery of CRM solutions that support business growth and customer engagement across digital banking services. The ideal candidate will have strong experience in Microsoft Dynamics CRM (on-premises) implementations, integrations with enterprise systems, and leadership of CRM development teams. Key Responsibilities CRM Strategy & Leadership Define and execute CRM strategy aligned with business objectives. Lead the planning, design, and implementation of Microsoft Dynamics CRM solutions. Act as the primary point of contact for all CRM initiatives. Lead and mentor CRM developers and technical teams. Implementation & Technical Management Oversee full lifecycle CRM implementation projects. Manage Dynamics CRM infrastructure and system performance. Design and implement customizations including:Entities Forms Views Workflows Business process flows Plugins Manage integrations with enterprise platforms such as core banking systems, telephony platforms, and marketing tools. System Optimization Monitor CRM performance and implement improvements. Manage CRM governance including security roles and data standards. Provide expert troubleshooting and technical support. Conduct regular system audits and health checks. Required Qualifications Experience8+ years experience with Microsoft Dynamics CRM / Dynamics 365Minimum 3 years in a CRM leadership or management role Proven experience delivering end-to-end CRM implementation projects Technical Skills Dynamics CRM customization and configuration C# plugin development Dynamics CRM SDKWeb APIs and integrations Power Automate Azure Logic Apps SQL Server & SSRSActive Directory & IISPower BIProfessional Skills Strong leadership and stakeholder management Project management experience (Agile / Scrum) Excellent communication and analytical skills Preferred Qualifications Experience within digital banking or financial services Integration experience with core banking systems such as Temenos CRM data migration and ETL tools (SSIS, Kingsway Soft) Azure Dev Ops experience Microsoft Dynamics certifications (MB-200, MB-210, MB-220, MB-230)

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span> <span><span>Requisition ID</span></span> <span><span>36948</span></span> <br> <span><span>Office Country</span></span> <span><span>Egypt</span></span> <br> <span><span>Office City</span></span> <span><span>Cairo</span></span> <br> <span><span>Division</span></span> <span><span>Risk Management&nbsp;&nbsp;</span></span> <br> <span><span>Contract Type</span></span> <span><span>Regular&nbsp;</span></span> <br> <span><span>Contract Length</span></span> <br> <span><span>Posting End Date</span></span> <span><span>11/08/2026&nbsp;</span></span> <br> </span><p><span><strong>Purpose of Job</strong></span></p><br> <p><span>Independently analyse and appraise risks of EBRD’s new and existing portfolio of debt transactions in the corporate sectors; identify required due diligence, recommend appropriate risk mitigation measures and transaction structures, including security, covenants, and pricing. Advise bankers and the Bank’s Committees to ensure that banking projects comply with the Bank’s sound banking mandate. The Corporate Finance Senior Risk Manager reviews portfolio projects, assigns credit ratings and communicates trends in the portfolio and lessons learned to management and peers for their broader strategic decision-making and bottom-up stress-testing. The Corporate Finance Senior Risk Manager&nbsp; is responsible to lead and coach associate risk officers, analysts and junior bankers rotating through Corporate and Project Finance Credit Risk Management Team. The Corporate Finance Senior Risk Manager may be required to deputise in the absence of the Head, Corporate Credit Risk Management Team.</span></p><br> <p><span><strong>Background</strong></span></p><br> <p><span>Risk Management is the Bank’s second line of defence, which is responsible for the independent identification, reporting and mitigation of risks. Corporate Finance Senior Risk Manager provides advice and presents recommendations to the Operations Committee, Small Business Investment Committee (SBIC)/ approves projects together with the Banking department under Delegated Authority, addressing credit concerns, remuneration, and seeks to minimise losses.</span></p><br> <p><span><strong>Accountabilities &amp; Responsibilities</strong></span></p><br> <ul> <li><span>Establish an independent and unbiased view on projects proposed to the Operations Committee / SBIC / under Delegated Authority and make clear recommendations, or approvals, on each proposal.&nbsp;</span></li> <li><span>Analyse the key risks of each proposal and advise on risk mitigation measures, structures, tenor, security, covenants and condition precedents, to the project teams via credit notes. Be versed in climate risk issues that have an effect on new and existing operations, including risk mitigation and reputational issues. Appraise the validity and reliability of key assumptions of each proposal, including via involvement in the commissioning and review of independent due diligence and travel.</span></li> <li><span>Deliver clear authoritative conclusions in the context of large volumes and tight timescales. Take responsibility for the credit risk of designated own portfolio.</span></li> <li><span>Ensure projects comply with any relevant risk guidelines, prudential limits set by the Bank, and that appropriate ratings are assigned for probability of default and loss given default. Have the ownership of Risk data in the area of responsibility.</span></li> <li><span>Exercise independent delegated authority, if granted, regarding portfolio actions (including certain waivers and amendments), and recommendations to senior management on matters requiring higher level approval (including transfers to corporate recovery, provisions and more significant restructuring, etc.).&nbsp; </span></li> <li><span><span>Lead proactive and regular monitoring of the assigned portfolio counterparties</span><span>arranged in sector clusters and countries </span><span>and market developments.&nbsp; </span><span>Actively and constructively engage with Banking and other relevant staff to </span><span>ensure adequacy of front-line monitoring, coach Banking representatives when appropriate (including </span><span>rotation in Corporate &amp; Project Finance Credit Risk Management). </span></span></li> <li><span>In liaison with other Risk Management teams lead sector portfolio reviews and provide input to portfolio stress-tests.&nbsp; Collaborate with other members of staff; especially in the Banking Department, Finance, the Office of the General Counsel, Impact and colleagues in the Resident Office to ensure effective cross-departmental and business functioning.</span></li> <li><span>Participate in various executive Bank committees - including the Operations Committee, SBIC, RiskCom etc.</span></li> <li><span>Participate and contribute positively to various initiatives within Risk Management or bank-wide.&nbsp;</span></li> <li><span>Be an agent of credit culture dissemination, including managing and mentoring of bankers on rotation.</span></li> </ul> <p><span><strong>Knowledge, Skills, Experience &amp; Qualifications</strong></span></p><br> <ul> <li><span>Relevant experience in the corporate sectors with demonstrated deal experience across various sectors.</span></li> <li><span>Influencing skills in overseeing the Banking team’s structuring of the transaction and articulation of any different views. </span></li> <li><span>Experience of structuring high yield loans and other financial instruments, in both corporate and project finance.&nbsp; </span></li> <li><span>May act as the risk expert for one or more corporate sectors and provide operational guidelines to the Banking teams and provide input into project selection and prioritisation.&nbsp; </span></li> <li><span>Proven skills and track record in autonomous decision-making capacity at a senior level in credit risk in high-risk environments.&nbsp;&nbsp; </span></li> <li><span>Deliver clear authoritative conclusions in the context of large volumes and tight timescales. Proven skills and track record in decision-making capacity in credit risk in high-risk environments.</span></li> <li><span>Strong written and spoken communication skills in English and good Excel knowledge.</span></li> <li><span>Advanced degree in finance, business, economics or equivalent on the job training.</span></li> <li><span>Demonstrate developing people management skills for junior staff under their coaching/ mentoring responsibility.</span></li> <li><span>Relevant banking and/or risk management experience is essential. </span></li> </ul> <p><span><span><strong>What is it like to work at the EBRD? / About EBRD&nbsp;</strong></span></span></p><br> <p><span><span>Our agile and innovative approach is what makes life at the EBRD a unique experience! You will be part of a pioneering and diverse international organisation, and use your talents to make a real difference to people's lives and help shape the future of the regions we invest in.&nbsp;&nbsp;</span></span></p><br> <p><span><span>At EBRD, our Values – Inclusiveness, Innovation, Trust, and Responsibility – are at the heart of how we work. We bring these to life through our Workplace Behaviours: listening well and speaking up, collaborating smartly, acting decisively with full commitment, and simplifying to amplify our impact. These principles shape our culture and define our success. We seek individuals who not only share these values but are also committed to embedding them in their daily work, fostering a positive and high-performing environment.&nbsp;</span></span></p><br> <p><span><span>The EBRD environment provides you with:&nbsp;</span></span></p><br> <ul> <li><span><span>Varied, stimulating and engaging work that gives you an opportunity to interact with a wide range of experts in the financial, political, public and private sectors across the regions we invest in.&nbsp;</span></span></li> <li><span><span>A working culture that embraces inclusion and celebrates diversity. Our workforce reflects a broad range of backgrounds, perspectives, and experiences, bringing fresh ideas, energy, and innovation and enhancing our ability to serve our clients, shareholders, and counterparties effectively.</span></span></li> <li><span><span>A hybrid workplace that offers flexibility to teams and individuals; that is based on trust, flexibility and connectedness.&nbsp;</span></span></li> <li><span><span>An environment that places sustainability, equality and digital transformation at the heart of what we do.&nbsp;</span></span></li> <li><span><span>A workplace that prioritises employee wellbeing and provides a comprehensive suite of competitive benefits.&nbsp;</span></span></li> </ul> <p><span><span>Diversity is one of the Bank’s core values which are at the heart of everything it does.&nbsp; As such, the EBRD seeks to ensure that everyone is treated with respect and given equal opportunities and works in an inclusive environment. The EBRD encourages all qualified candidates who are nationals of the EBRD member countries to apply regardless of their racial, ethnic, religious and cultural background, gender, gender identity, sexual orientation, age, socio-economic background or disability.&nbsp;&nbsp;&nbsp;</span></span></p><br> <p><span><span>Please note, that due to the high volume of applications received, we regret to inform you that we are unable to provide detailed feedback to candidates who have not been shortlisted (for further consideration).&nbsp;</span></span></p><br> </div>

Dyninno is a global group of companies delivering market-leading, innovative products in travel, fintech, and entertainment. With a team of over 5,100 professionals across 20 countries and 50+ markets, we create and promote our offerings through cutting-edge technology and a visionary approach.<br>Our key divisions are: Trevolution, offering air-ticketing and travel services in partnership with 70+ airlines worldwide; Fintech, providing solutions in loans, investments, and banking; and Entertech, transforming talent search with advanced tools. Supporting all of this is Dynatech, the hub where IT, marketing, and administrative expertise come together to drive our business forward.<br>We cultivate a global culture where entrepreneurial spirit is encouraged, learning never stops, and growth is within reach. Together, we build a future of progress and possibilities.<br>As a Accounting Manager you will be responsible for overseeing all accounting functions, ensuring the accurate and timely preparation of financial statements, and maintaining compliance with accounting standards and regulations. This role includes managing the month-end, quarter-end, and year-end closing processes, coordinating audits, and ensuring tax compliance. Accounting Manager will work closely with senior management to provide accurate financial reports and insights, contributing to informed decision-making and financial planning. The ideal candidate will have extensive accounting experience and a strong understanding of financial regulations and best practices.<br>Responsibilities:<br>Manage and oversee all financial operations, including accounts payable and receivable, general ledger, and financial reporting. Ensure calculation, filings and payments of corporate tax returns, VAT reports, payroll taxes (income tax, social insurance, and other mandatory contributions), and withholding tax reports in compliance with Egyptian tax laws. Monitor tax law changes and assess their impact on the company’s financial operations. Lead or support ERP system implementation and maintenance; coordinate with local IT providers and system vendors. Manage month-end, quarter-end, and year-end closing processes, including accruals, prepayments, provisions, and reconciliations. Prepare financial analyses, reports, statements. Generate annual financial statements. Prepare monthly and ad-hoc financial reports for group consolidation, ensuring consistency with parent company reporting requirements. Conduct monthly reconciliations between local and group financials, ensuring alignment and accuracy. Ensure compliance with accounting principles, policies, and relevant regulations. Collaborate with senior management on budgeting, forecasting, and cost control. Collaborate with cross-functional teams to provide financial expertise and support. Manage end-to-end payroll for a large employee headcount (500+ employees): gross-to-net calculations, timely salary disbursements, correct withholding of employee income tax (salary tax) and social insurance contributions, and monthly submission of declarations to the Egyptian Tax Authority (ETA) and National Organization for Social Insurance (NOSI). Represent the company directly before the Egyptian Tax Authority (ETA) during tax inspections and field audits; prepare comprehensive audit files, respond to ETA queries and notices, and manage the objection and appeal process where required. Manage the annual statutory audit: prepare audit files and supporting schedules, coordinate with external statutory auditors throughout the process, and ensure timely audit sign-off. Supervise and develop the accounting team; assign tasks, review work quality, and support the professional development of junior staff. Manage cash flow planning and maintain banking relationships. Calculate, withhold, and file withholding tax (WHT) on vendor payments, contractor fees, and other applicable payments in compliance with Egyptian tax law. Design and maintain internal accounting controls and procedures; maintain a controls risk matrix for key financial processes. Maintain transfer pricing documentation required for intra-group transactions with other Group entities.<br>Requirements:<br>Advanced proficiency in Microsoft Excel, including the use of complex formulas, pivot tables, and financial modeling. Ability to manage month-end, quarter-end, and year-end closing processes. Experience in preparing and analyzing financial statements, budgets, and forecasts. Proven direct experience representing the company before the Egyptian Tax Authority (ETA) during tax inspections, field audits, and examination proceedings, including preparing objection and appeal documentation; separate experience managing the annual statutory audit process from start to sign-off. Proficient in accounting software (e.g., SAP, Navision). Expertise in IFRS and Egyptian Accounting Standards (EAS) and financial reporting. Expertise in cost accounting, cash flow management, and financial planning. Strong interpersonal skills to effectively interact with internal teams, senior management, and external parties such as auditors, vendors, and clients. Commitment to professional development and staying updated on the latest accounting standards and best practices. Fluent English. Arabic: native or near-native proficiency required for ETA communication, tax filings, payroll declarations, and local authority interactions. Bachelor’s degree in Accounting, Finance, or a related field (mandatory). Professional certification (ESAA, CPA, ACCA, or CMA) is strongly preferred. Minimum 5–7 years of progressive accounting experience, with at least 2 years in a Chief Accountant or Accounting Manager role. Proven experience managing payroll for a large headcount (500+ employees), including gross-to-net calculation, salary tax, and social insurance; hands-on experience filing Form 1 (annual salary tax reconciliation) with ETA. Knowledge of Egyptian Income Tax Law No. 91/2005, VAT Law No. 67/2016, Unified Tax Procedures Law No. 206/2020, the Social Insurance Law, and the Egyptian Labor Code. Proven experience in a multinational or international group: group reporting, intercompany reconciliations, consolidation packages, and coordination with Group Finance. Experience managing an accounting team; ability to delegate, review work quality, and develop junior staff. Hands-on experience with ERP systems, especially Microsoft Navision.<br>Benefits Be a part of a top-tier team, work on projects that reach millions worldwide, and create complex in-house products and solutions. Training and education provided by the Company in line with the Company’s policy and schedules. Bonus: Enrollment to the company system after probation. Social Insurance: provided as per Egyptian Labor Code. Health Insurance: enrollment to the company plan after probation. Salary starting from 2,000 USD Gross.

Junior Export Manager Soileen · Fresh Produce Export (Agriculture Sector Experience is a must)<br>About Soileen Soileen is a fast-growing agricultural export company bringing premium Egyptian fresh produce to European, UK, and Gulf markets. We operate with a clear vision, high standards, and real room to grow — and we're looking for ambitious people who want to grow with us.<br>About the Role As Junior Export Manager, you'll sit at the heart of our export operation: winning new international clients, nurturing existing relationships, and making sure every order moves smoothly from confirmation to shipment. It's a role for someone who is commercially sharp, well-organized, and excited to build a career in international fresh-produce trade. You'll report directly to the CEO and gain hands-on, end-to-end experience that sets you up for a leadership path in export and international sales.<br>What You'll DoIdentify and win new clients across international markets Manage and grow relationships with existing clients Prepare and send quotations, and follow inquiries through to closed sales Oversee export orders end-to-end — from order receipt to shipment — coordinating with the quality, production, and logistics teams (ability to perform the logistics function if the roles doesn't exist yet) Prepare and review export documentation and track shipping and delivery schedules Research new markets, monitor competitor pricing, and surface new export opportunities Represent Soileen professionally with international clients over email, calls, and meetings Report on sales performance, pipeline, and new opportunities, and keep the client database current What We're Looking For Bachelor's degree in Business, Commerce, Agriculture, or a related field2–3 years of experience in Fresh Produce Export Solid knowledge of export procedures and documentation Professional English (spoken and written) with confident, client-facing communication Strong Excel and MS Office skills Excellent organization, attention to detail, and the ability to manage priorities under pressure A commercial mindset with genuine drive to hit and beat sales targets Willingness to travel occasionally Bonus Points Prior experience exporting fresh produce Familiarity with European and/or Gulf markets Strong negotiation skills Why Join Soileen A real growth path — this role is built to develop into leadership within our export and international sales function Direct exposure to senior decision-making, reporting straight to the CEOThe chance to help scale a company through an exciting stage of expansion Work that connects Egyptian agriculture to premium global markets Ready to grow with us? Apply directly through Linked In, or send your CV to amr.ali@soileen.com

Company Description MBC-INDUSTRIAL specializes in concrete repair, protective coatings, and industrial flooring solutions for demanding commercial, marine, and industrial environments. The company delivers comprehensive services, including crack injection, structural strengthening, advanced waterproofing, and rehabilitation of critical structures such as tanks, silos, tunnels, and bridges. Its expertise extends to chemical-resistant and corrosion-control coatings, marine repair works, rock stabilization, and high-impact epoxy, polyurethane, and polyurea systems. MBC-INDUSTRIAL also provides resin-based screeds, self-leveling floors, anti-slip and anti-static systems, hygienic flooring for food and healthcare facilities, and UV-stable finishes for outdoor applications. This breadth of services positions the company as a technical leader in durable, performance-driven construction and flooring solutions.<br>Role Description The Marketing Manager is a full-time, on-site role based in Borg El Arab, responsible for developing and executing marketing strategies that promote MBC-INDUSTRIAL’s concrete repair, protective coatings, and industrial flooring services. Day-to-day tasks include planning and implementing marketing campaigns, creating technical and promotional content, managing digital channels, and coordinating with sales and operations teams to align messaging with project capabilities. The role involves conducting market and competitor research, identifying new segments and opportunities, and organizing participation in industry events, trade shows, and customer presentations. The Marketing Manager will also track campaign performance, manage the marketing budget, and report on KPIs to support business growth and brand positioning in target markets.<br>Qualifications<br> <br>Demonstrated skills in marketing strategy development, campaign planning, and brand positioning within construction, engineering, or industrial services. Ability to create and manage digital marketing initiatives, including social media, website content, email campaigns, and online advertising. Strong competency in market research, competitor analysis, and customer segmentation to support data-driven decision making. Experience producing clear, technical, and promotional content (brochures, case studies, presentations) tailored to industrial and B2B audiences. Proven skills in project management, budgeting, and KPI tracking for marketing activities. Excellent communication and collaboration abilities, with capacity to work closely with sales, engineering, and operations teams. Bachelor’s degree in Marketing, Business, Communications, or a related field; experience in construction materials, flooring, or industrial coatings is a strong advantage. Proficiency in common marketing and design tools (e.g., CRM platforms, analytics tools, presentation software; basic design skills are a plus). Strong organizational skills, attention to detail, and the ability to manage multiple initiatives in a fast-paced, on-site environment.

Company Description Ghazal Health Center is a locally owned Egyptian brand specializing in beauty and therapy services, with two locations in New Cairo and Zayed City. With over seven years of experience and more than 130 team members, Ghazal offers personalized healthy treatments and holistic programs in a serene, luxurious setting. The company emphasizes equal recognition of all team members and invests in ongoing education to help staff become top-rated professionals in the beauty industry. Ghazal uses high-performing, environmentally conscious products that support the well-being of guests, employees, and the wider community. Its mission is to promote mindfulness and well-being while maintaining world-class service standards and a welcoming, growth-oriented work environment. Role Description The Shift Manager is a full-time, on-site role based in Cairo, Egypt, responsible for overseeing daily operations during assigned shifts at Ghazal Health Center. This role includes managing staff schedules, supervising team performance, and ensuring that service standards and guest experience meet Ghazal’s quality and luxury expectations. The Shift Manager monitors workflow on the floor, addresses guest inquiries or concerns, and coordinates with reception, therapists, and beauty professionals to maintain smooth service delivery. They are also responsible for implementing health, safety, and cleanliness protocols, supporting training and onboarding of team members, and reporting operational issues or improvements to senior management. The role requires active presence during shifts, hands-on leadership, and consistent communication to foster a positive, efficient, and mindful work environment. Qualifications Experience in supervising or managing shifts in hospitality, wellness, spa, or beauty service environments, with strong team leadership and people management skills. Ability to coordinate daily operations, including scheduling, task delegation, and workflow monitoring, while maintaining a high level of guest satisfaction. Strong communication and interpersonal skills to interact effectively with guests, team members, and management in a professional and respectful manner. Knowledge of basic administrative practices such as reporting, record-keeping, and incident documentation, along with solid problem-solving and decision-making abilities. Commitment to high standards of hygiene, health, and safety, with an eye for detail and quality in service delivery and workplace ambiance. Ability to work full-time on-site in Cairo, Egypt, with flexibility for evening, weekend, and holiday shifts as needed. Previous experience in beauty, wellness, healthcare, or hospitality sectors is preferred; familiarity with environmentally conscious and holistic service concepts is an advantage. Relevant educational background in hospitality management, business, or a related field is beneficial, though equivalent practical experience will be considered.

BUSINESS INTRODUCTIONMajid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.<br>JOB TITLEManager, Customer Care | MAF Global Solutions | Global Solutions Egypt<br>ROLE SUMMARYThe Manager of Customer Care is responsible for the execution of customer care initiatives, operational delivery, vendor governance, and customer experience across all MAF business units. The role delivers customer care initiatives, supports technology enhancements, and manages vendor relationships in line with the Group Customer Care Policy and the strategy set by the Senior Manager of Customer Care Solutions.<br>ROLE PROFILEExecute customer care and outsourcing strategies while supporting the transformation of the contact centre operating model. Align operational plans with business objectives and monitor customer engagement performance Manage end-to-end vendor governance, ensuring service quality, SLA compliance, and contract adherence Conduct audits, mystery shopping, and performance evaluations to maintain quality standards. Oversee contact centre operations including agent lifecycle management and service desk activities. Monitor KPIs and SLAs, leveraging customer insights (NPS, CRM data, VoC) to drive improvements. Perform root cause analysis and implement continuous improvement initiatives across customer journeys,Support forecasting, headcount planning, and cross-functional collaboration with Business Units and vendor.<br>REQUIREMENTS<br>Bachelor’s degree with 8+ years of experience in contact centre operations. Strong knowledge of contact centre KPIs (NPS, CSAT, CES, SLA, FCR, etc.). Proven experience in vendor management and outsourcing governance. Hands-on experience with CRM systems, telephony, and customer analytics tools. Strong analytical, organizational, and stakeholder management skills. Excellent communication skills in English and Arabic, with GCC experience being a plus.<br>WHAT WE OFFER<br>At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us! Work in a friendly environment, where everyone shares positive vibes and excited about our future. Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.

Company Description El Shams Company for Dyeing, Preparation, Printing of Textiles and Ready-Made Garment Industry is a leading player in Egypt’s textile manufacturing sector, offering end-to-end fabric and garment solutions. The company specializes in advanced dyeing, finishing, high-quality printing, and apparel production, serving both local and international markets. Operations integrate modern technology with sustainable practices to ensure consistent quality, efficiency, and environmental responsibility. El Shams is committed to innovation, precision, and integrity, aiming to create lasting value for customers, team members, and the wider community. Role Description The Sales Manager is a part-time, on-site role based in Cairo, Egypt, responsible for driving sales growth for the company’s textile and ready-made garment products. This role involves identifying and developing new business opportunities, managing relationships with existing clients, and maintaining strong communication with local and international buyers. The Sales Manager will prepare and deliver sales presentations and quotations, negotiate contracts and pricing, and ensure timely follow-up on inquiries and orders. Daily tasks include monitoring market trends, coordinating with production and logistics teams to align customer requirements with operational capabilities, and preparing regular sales reports and forecasts. The role also includes contributing to sales strategies, participating in trade shows or client visits as needed, and upholding the company’s standards of quality and customer service. Qualifications Proven sales experience in textiles, garments, or related manufacturing industries, with strong skills in client relationship management and negotiation. Ability to identify market opportunities, conduct basic market research, and contribute to effective sales and pricing strategies. Solid communication and presentation skills in English; Arabic language proficiency is a strong advantage. Strong organizational and time-management abilities to handle multiple accounts, follow up on leads, and meet sales targets in a part-time capacity. Comfort working on-site in a production-oriented environment, collaborating closely with operations, quality, and logistics teams. Understanding of textile and garment production processes, product specifications, and quality standards is highly beneficial. Proficiency with standard office and CRM tools (e.g., spreadsheets, presentation software, customer databases). Bachelor’s degree in Business, Marketing, Textile Engineering, or a related field preferred, or equivalent practical experience in sales. Demonstrated commitment to ethical business practices and an interest in sustainable and responsible manufacturing.

Company Description Mac Construction is an urban planning and construction company focused on delivering functional, sustainable, and well-designed projects for growing cities. The company supports a range of developments, from infrastructure and mixed-use projects to community-focused spaces. Collaboration, quality, and responsible project execution are central to how Mac Construction operates. Team members work in a professional environment that values reliability, clear communication, and continuous improvement. The organization offers opportunities to contribute to impactful urban projects while developing long-term careers in a stable, growth-oriented setting.<br>Role Description This is a full-time, on-site Office Manager role based in Heliopolis. The Office Manager will oversee day-to-day office operations, including managing schedules, coordinating meetings, and maintaining organized records and filing systems. Responsibilities include supervising office supplies and equipment, ensuring a safe and orderly workspace, and coordinating with vendors, service providers, and internal teams. The role involves greeting visitors, supporting customer and stakeholder inquiries, and directing communication via phone, email, and in person. The Office Manager will also assist with basic reporting, document preparation, and administrative support for project and management teams in the urban planning and construction environment.<br>Qualifications<br> Strong Communication skills, including clear verbal and written interaction with colleagues, clients, and vendors. Proficiency in Administrative Assistance and Office Administration, including scheduling, filing, and documentation control. Practical experience with Office Equipment such as printers, scanners, copiers, and basic IT-related troubleshooting. Customer Service skills to handle inquiries, manage front-desk activities, and maintain a professional office atmosphere. Ability to prioritize tasks, manage time effectively, and maintain attention to detail in a fast-paced office. Comfort using productivity software (e.g., MS Office or similar tools) for spreadsheets, documents, and presentations. Previous experience as an Office Manager, Administrative Coordinator, or similar role, preferably in construction, engineering, or urban planning. Relevant diploma or bachelor’s degree in Business Administration, Management, or a related field is preferred.

Executive Assistant / Office Manager Supporting the Executive Leadership Team<br>???? Location: Hurghada, Egypt???? Hurghada residents are preferred<br>Hwaidak Investments Group is seeking a highly organized, proactive, and professional Executive Assistant / Office Manager to support the Group's Executive Leadership Team.<br>This position offers the opportunity to work closely with senior executives, supporting day-to-day business operations, executive scheduling, coordination of meetings, preparation of presentations and reports, and ensuring smooth administrative support across the executive office.<br>We are looking for an individual who is technologically savvy, detail-oriented, and comfortable utilizing modern AI and productivity tools to enhance efficiency and organization.<br>Key Responsibilities:Manage executive calendars, appointments, meetings, and travel arrangements. Coordinate agendas, meeting materials, minutes, and follow-up actions. Prepare professional presentations, reports, correspondence, and executive documentation. Support the preparation and analysis of spreadsheets, reports, and business presentations. Coordinate administrative and office requirements for the executive office. Track action items and ensure timely follow-up on key deliverables. Utilize AI applications and productivity tools to improve efficiency and workflow management. Maintain confidentiality and professionalism in all executive interactions.<br>Requirements:Excellent command of English, both written and spoken. Advanced proficiency in Microsoft Excel, Power Point, and Word. Strong familiarity with AI applications and modern productivity tools to enhance workflow efficiency and executive support. Proven experience supporting senior executives or management teams in an Executive Assistant, Personal Assistant, or Office Manager capacity. Experience preparing professional presentations, reports, meeting materials, and executive documentation. Exceptional organizational, planning, and time-management skills. Strong attention to detail with the ability to manage multiple priorities and deadlines effectively. Professional communication, interpersonal, and stakeholder-management skills. High level of discretion, confidentiality, and professionalism.<br>What We Offer:Attractive net salary package. Accommodation. Meals. Laundry service. Medical insurance. Exposure to senior leadership and strategic business operations. Professional growth within a diversified investment group.<br>If you are an organized, technology-driven professional who thrives in a dynamic executive environment, we would be delighted to hear from you.<br>To apply, please send your updated CV to recruitment@hwaidakinvestments.com quoting "Executive Assistant / Office Manager – Hurghada" in the email subject line.<br>Only shortlisted candidates will be contacted.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>JOB SUMMARY Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan. CORE WORK ACTIVITIES Assisting in Management of Restaurant Team Handles employee questions and concerns. Monitors employees to ensure performance expectations are met. Provides feedback to employees based on observation of service behaviors. Assists in supervising daily shift operations. Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager. Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results. Conducting Day-to-Day Restaurant Operations Ensures all employees have proper supplies, equipment and uniforms. Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels. Ensures compliance with all restaurant policies, standards and procedures. Monitors alcohol beverage service in compliance with local laws. Manages to achieve or exceed budgeted goals. Performs all duties of restaurant employees and related departments as necessary. Opens and closes restaurant shifts. Providing Exceptional Customer Service Interacts with guests to obtain feedback on product quality and service levels. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Encourages employees to provide excellent customer service within guidelines. Handles guest problems and complaints, seeking assistance from supervisor as necessary. Strives to improve service performance. Sets a positive example for guest relations. Assists in the review of comment cards and guest satisfaction results with employees. Meets and greets guests. Conducting Human Resource Activities Supervises on-going training initiatives. Uses all available on the job training tools for employees. Communicates performance expectations in accordance with job descriptions for each position. Coaches and counsels employees regarding performance on an on-going basis. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Assists servers and hosts on the floor during meal periods and high demand times. Recognizes good quality products and presentations. Supervises daily shift operations in absence of Restaurant Manager.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education and Experience High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.</p><p></p></section>

About the Role<br>We are looking for an experienced Supply Chain Support Manager to lead our Egypt Supply Chain Captive Center and oversee the team responsible for providing tactical, transactional, and operational support to our Corporate Supply Chain function. The role will ensure efficient workload management, timely execution, service quality, accuracy, and compliance with agreed SLAs and Supply Chain policies.<br>Key Responsibilities Lead and manage the Egypt Supply Chain Captive Center and drive team performance. Allocate workloads, set priorities, and monitor productivity and SLA performance. Ensure timely and accurate processing of Supply Chain transactions and activities. Oversee operational support across Procurement, Sourcing, Contracts & Suppliers, Logistics, Planning & Inventory, Master Data, and Reporting. Monitor backlog, aging, service levels, transaction accuracy, and operational risks. Establish effective workflows, SLAs, and escalation mechanisms with Corporate Supply Chain in KSA. Ensure compliance with Supply Chain policies, procedures, SOPs, and approved authorities. Identify opportunities to standardize, simplify, and automate transactional processes. Coach and develop the team while ensuring effective cross-training and business continuity. Act as the primary operational escalation point between the Egypt Captive Center and Corporate Supply Chain. Drive continuous improvement and enhance overall service delivery and stakeholder satisfaction.<br>Key Requirements Bachelor's degree in supply chain, Logistics, Business Administration, Finance, or a related field.10–12 years of relevant Supply Chain experience, including 3–5 years in a managerial or supervisory role. Experience in Supply Chain Operations, Shared Services, or Captive Center environments. Strong knowledge of Procurement, Sourcing, Logistics, Planning, Inventory, Master Data, and ERP processes. Strong leadership and team management skills. Excellent stakeholder management, analytical, and problem-solving abilities. Strong understanding of SLA, KPI, productivity, and operational performance management. Ability to manage high-volume transactional operations and drive process improvements.

Occupation Description The Total Rewards Assistant Manager directs and oversees the day-to-day operations for Compensation and Benefits. He / She responsible for managing end-to-end payroll operations, ensuring strict compliance with local Egyptian Tax, Social Insurance, and Labor Laws, and driving competitive compensation and benefits initiatives. This role requires advanced numerical and Excel modelling capabilities to handle complex additions, deductions, salary structures, and variable incentive schemes unique to real estate operations.<br>Job Scope Lead the complete monthly payroll cycle, ensuring accuracy, timeliness, and strict confidentiality. Calculate, audit, and input all variable additions (overtime, sales commissions, site/project per diems, allowances) and deductions (penalties, absences, unpaid leaves). Prepare, reconcile, and lock the final payroll register before transferring net salaries through banking portals. Calculate and apply Egyptian Income Tax ensuring accurate tax brackets, exemptions, and proper monthly tax deductions. Manage monthly Social Insurance calculations ensuring accuracy. Lead and provide strategic direction to the development of pay, reward, recognition, and benefits. Define a fair, equitable, and competitive total compensation and benefits package that fits and is aligned with the company’s strategy and business goals. Do annual remuneration processes ensuring the processes are fair and equitable and in line with the reward strategy. Ensure regular benchmarking and market-related pay research is undertaken when necessary to enable the company to remain competitive and an employer of choice. Manage the yearly Profit Share plan according to performance management system. Prepare the Manpower plan Budget. Prepare the regular headcount report. Revise quarterly the benefits expenditures versus the planned budget to ensure control and compliance with the set budget.<br>Education and Most Common Work Experience Requested7+ years of related experience of which a minimum of 4-7 years should be in a similar position/responsibility, previous experience in real estate is a must. Bachelor's Degree in Marketing, Finance, Business, Engineering or equivalent.

???? We're Hiring "Assistant Logistics Manager – Import & Export"<br>For a leading Sri Lankan multinational company with a proud heritage of over 100 years and a strong global reputation in apparel manufacturing. Partner with some of the world’s most recognized retail brands to deliver innovative, high-quality, and sustainable apparel solutions. With state of the art manufacturing facilities across six countries "Sri Lanka, Bangladesh, Vietnam, Ethiopia, Nicaragua, Egypt"<br>???? Location: Ismailia, Egypt<br>Job description:-Manage and coordinate inbound and outbound shipments. Coordinate with freight forwarders, shipping agents, customs brokers, and relevant government authorities. Ensure the timely customs clearance of imported and exported goods. Prepare, review, and maintain shipping and customs documentation. Ensure compliance with import/export regulations and Free Zone requirements. Monitor the movement of materials and finished goods. Coordinate logistics activities with the warehouse team. Monitor and optimize freight costs, transportation efficiency, and delivery timelines. Evaluate the performance of freight forwarders and other logistics service providers. Work closely with the planning, procurement, warehouse, production, and finance teams. Prepare logistics reports and maintain accurate shipment records. Identify opportunities to improve logistics operations and implement corrective actions.<br>Requirements:-6–10 years of experience in logistics, supply chain, import/export, shipping, or commercial operations. Experience in the apparel or garment manufacturing industry. Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, Commerce, or a relevant discipline. Experience in a manufacturing environment involving import and export activities. Experience with Free Zone operations and customs procedures is strongly preferred. Strong knowledge of import/export and shipping documentation. Good understanding of customs clearance and international shipping processes. Strong coordination, analytical, and problem-solving skills. Good communication and stakeholder management skills. Good command of both Arabic and English.<br><br>????To apply:Send your CV to s.hussein@tawzef.comkindly mention the job title in the subject line.

Occupation Description The Total Rewards Assistant Manager directs and oversees the day-to-day operations for Compensation and Benefits. He / She responsible for managing end-to-end payroll operations, ensuring strict compliance with local Egyptian Tax, Social Insurance, and Labor Laws, and driving competitive compensation and benefits initiatives. This role requires advanced numerical and Excel modelling capabilities to handle complex additions, deductions, salary structures, and variable incentive schemes unique to real estate operations.<br>Job Scope Lead the complete monthly payroll cycle, ensuring accuracy, timeliness, and strict confidentiality. Calculate, audit, and input all variable additions (overtime, sales commissions, site/project per diems, allowances) and deductions (penalties, absences, unpaid leaves). Prepare, reconcile, and lock the final payroll register before transferring net salaries through banking portals. Calculate and apply Egyptian Income Tax ensuring accurate tax brackets, exemptions, and proper monthly tax deductions. Manage monthly Social Insurance calculations ensuring accuracy. Lead and provide strategic direction to the development of pay, reward, recognition, and benefits. Define a fair, equitable, and competitive total compensation and benefits package that fits and is aligned with the company’s strategy and business goals. Do annual remuneration processes ensuring the processes are fair and equitable and in line with the reward strategy. Ensure regular benchmarking and market-related pay research is undertaken when necessary to enable the company to remain competitive and an employer of choice. Manage the yearly Profit Share plan according to performance management system. Prepare the Manpower plan Budget. Prepare the regular headcount report. Revise quarterly the benefits expenditures versus the planned budget to ensure control and compliance with the set budget. <br>Education and Most Common Work Experience Requested7-12 years of related experience of which a minimum of 4-7 years should be in a similar position/responsibility, previous experience in real estate is a must. Bachelor's Degree in Marketing, Finance, Business, Engineering or equivalent.

Premier Group is seeking a Group Marketing Manager to lead the development and execution of a unified marketing, branding, and communications strategy across all Group companies. The role ensures strong brand positioning, market competitiveness, customer engagement, and marketing ROI across all business units. It also oversees digital marketing and market intelligence at the Group level.<br>Key Responsibilities:Strategic Leadership Develop a Group-wide brand and marketing strategy that strengthens market presence. Establish unified brand guidelines for all companies under the Group. Ensure marketing alignment with corporate strategy and revenue growth. Marketing Operations & Execution Oversee development of annual marketing plans and campaigns across subsidiaries. Lead digital marketing transformation (SEO, SEM, social media, website, CRM). Ensure consistent customer experience and brand messaging across all platforms. Market Research & Insights Lead market intelligence initiatives to assess competition, market trends, and customer behavior. Provide insights to business units for strategic planning and product positioning. Corporate Communication Manage Group corporate identity and public relations. Support crisis communication and CEO communications as needed. Team Leadership Provide functional leadership to marketing teams in subsidiaries. Build Group-level marketing capabilities and introduce advanced marketing tools. Drive innovation in branding, content creation, and customer engagement. Budget & Agency Management Manage Group marketing budgets and ensure ROI for all marketing spend. Manage relationships with advertising agencies, media houses, and creative partners. Any other-role related duty assigned by the line manager.<br>Education Bachelor’s degree in Marketing, Business Administration, or related field is a must. Master’s degree (MBA or Marketing Management) preferred Experience15+ years of marketing experience, with at least 5 years in Managerial Role Proven experience overseeing multi-company or multi-country IT operations Strong experience in digital marketing and brand strategy Skills Brand management Digital marketing & analytics Corporate communication Creative campaign development Stakeholder management Competency Profile Strategic & creative thinking Strong leadership & influencing skills Data-driven decision making Excellent communication & presentation skills Customer-centric mindset

<p><h4>Overview of the role:</h4> <p>The project coordinator is pivotal in supporting real estate development projects by working closely with the Sr. Project Manager to ensure the seamless execution of plans across design, construction, and handover stages. The role demands a strong focus on maintaining communication with internal and external stakeholders, coordinating project components, and ensuring timely deliverables. Success in this role hinges on the ability to manage multiple tasks in a dynamic environment, foster teamwork, and adapt to project specifications. A significant emphasis lies in the promotion of collaboration, accuracy in updates, and anticipation of necessary support to keep projects on track.</p> <h4>What you will do:</h4> <p><strong>General</strong></p> <ul> <li>Support the Sr. Project Manager in the coordination and execution of real estate development projects across design, construction, and handover stages.</li> <li>Assist in preparing and updating project schedules, progress reports, and key performance documentation.</li> <li>Coordinate with internal departments and external consultants/contractors to ensure timely delivery of project components.</li> <li>Follow up on action items and project deliverables, escalating issues as necessary to the senior Project Manager.</li> <li>Promote collaboration, ownership, and continuous improvement within the team.</li> <li>Manage multiple project tasks and priorities in a fast-paced environment.</li> <li>Build alignment and maintain communication among diverse internal and external stakeholders.</li> <li>Adapt quickly to changing project needs and timelines while maintaining accuracy and professionalism.</li> </ul> <h4>Required skills to be successful:</h4> <ul> <li>Proactive coordination skills to effectively manage project timelines and support needs.</li> <li>Exceptional communication and organizational skills for stakeholder management.</li> <li>Strong ability to swiftly adapt to dynamic project requirements.</li> <li>High attention to detail, particularly in architectural finishing and quality control.</li> </ul> <h4>What qualifies you for the role:</h4> <ul> <li>Minimum 7 years experience in real estate or construction project management, with at least 3 years at a reputable real estate developer.</li> <li>Proven expertise in contractual, schedule, and budget framework adherence.</li> <li>Strong communication, organizational, and follow-up skills.</li> <li>Solution-oriented approach with high negotiation capabilities.</li> <li>Highly presentable with excellent English language skills.</li> </ul> <h4>About Al-Futtaim Group Real Estate</h4> <p>The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.</p> <p>Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.</p> <p>AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>This role is based in our Cairo Festival City Business Park, New Cairo, Cairo, Egypt office. Reports to: VP Creative Solutions, EMEA The Role We're currently looking for a Project Manager to join our in-house creative team. The team works across a wide range of global events and campaigns, and we're seeking someone who can confidently manage creative workflow, resource planning, and stakeholder coordination in a fast-paced, collaborative environment. Job Summary/Responsibilities: Manage studio resource scheduling to keep operations running smoothly Oversee and allocate resource requests, ensuring briefs are complete and approved Collaborate with the Creative Lead to plan and prioritise workloads Communicate project updates, risks, and changes clearly to all stakeholders Identify and resolve any resource conflicts before they escalate Coordinate with Marketing Managers to ensure alignment across project phases Build strong relationships across teams to support effective delivery Track resource usage and ensure project demands are being met Maintain project documentation and keep communication channels clear</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Excellent organisational and multitasking skills Strong background in creative project or studio management Comfortable working in a high-volume, fast-paced environment Proficient with Microsoft Office and ideally experienced with Monday.com Confident in stakeholder management and problem solving Able to lead project meetings and manage shifting priorities with ease</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>This role is based in our Cairo Festival City Business Park, New Cairo, Cairo, Egypt office. Reports to: VP Creative Solutions, EMEA The Role We're currently looking for a Project Manager to join our in-house creative team. The team works across a wide range of global events and campaigns, and we're seeking someone who can confidently manage creative workflow, resource planning, and stakeholder coordination in a fast-paced, collaborative environment. Job Summary/Responsibilities: Manage studio resource scheduling to keep operations running smoothly Oversee and allocate resource requests, ensuring briefs are complete and approved Collaborate with the Creative Lead to plan and prioritise workloads Communicate project updates, risks, and changes clearly to all stakeholders Identify and resolve any resource conflicts before they escalate Coordinate with Marketing Managers to ensure alignment across project phases Build strong relationships across teams to support effective delivery Track resource usage and ensure project demands are being met Maintain project documentation and keep communication channels clear</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Excellent organisational and multitasking skills</li><li>Strong background in creative project or studio management</li><li>Comfortable working in a high-volume, fast-paced environment</li><li>Proficient with Microsoft Office and ideally experienced with Monday.com</li><li>Confident in stakeholder management and problem solving</li><li>Able to lead project meetings and manage shifting priorities with ease</li></ul><p></p></section>