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Description<br><br>Do you want to be part of a newly formed organization that is designing and launching new business models across MENA? If so, Amazon Now (ANOW) operations is looking for an experienced ACES Specialist with a strong record of achieving results. We are looking to hire an ACES Specialist, UFG who will drive process excellence within our Amazon UFG business. You will contribute to the optimization of our store operations, providing teams with knowledge and tools to improve performance.<br><br>This is a highly collaborative role where you will work to solve complex problems with simple and practical solutions by developing a deep knowledge of the operation processes. You will creating effective communication plans to provide visibility to all impacted teams to enable overall process alignment.<br><br>You will have experience in a similar role in Continuous Improvement. Your ability to influence through change, while using data to drive decisions, will ensure your success in this role.<br><br>Key job responsibilities<br><br>Manage the UFG store improvement plan to focus on best customer experience at the lowest cost<br><br>Develop a culture of continuous improvement and lean thinking<br><br>Contribute to and facilitate Kaizen activities<br><br>Help drive the implementation of Lean Standard Work and SOPs<br><br>Train and support all levels in Kaizen activities<br><br>Disseminate Lean Standard Work principles across teams<br><br>Support and manage the UFG store implementation Agenda<br><br>Take ownership for the LSC (Leadership Steering Committee)<br><br>Coordinate and prioritise LSC process improvement activities and resources<br><br>Lead daily GEMBA activities, going to the source of the problem, working with tenacity to rapidly solve associate identified barriers<br><br>Standardize processes to Amazon and MENA/ECCF benchmark standards<br><br>Maintain strong relationships with Process Owners and store 3P stakeholders<br><br>The ability to create and follow data driven arguments to ascertain root cause, then implement Amazon standard or innovate to develop a solve. Agility to react to countermeasures and a bias for action to implement change. The understanding of Kaizen, PDCA and six sigma processes would be advantageous.<br><br>Basic Qualifications<br><br> Speak, write, and read fluently in English 1+ years of manufacturing or customer-facing environment experience Experience working with data analytics and using these metrics to identify problems<br><br>Preferred Qualifications<br><br> Experience in an operational role Experience communicating with a wide range of stakeholders, including colleagues and leadership<br><br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.<br><br><br>Company - Souq.com for E-Commerce LLC - G32<br><br>Job ID: A10521746
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<p><strong>Job Purpose</strong></p><br><p><span>A Senior Relationship Manager (Corporate Banking) is responsible for managing and growing a portfolio of corporate clients while achieving business and risk objectives.</span></p><br><p><span><strong>Key Result Areas</strong></span></p><br><ul><li><span>Manage and expand a portfolio of corporate clients.</span></li><li><span>Acquire new corporate customers.</span></li><li><span>Identify cross-selling opportunities across banking products.</span></li><li><span>Prepare and present credit proposals.</span></li><li><span>Monitor portfolio performance and asset quality.</span></li><li><span>Ensure compliance with internal policies and regulatory requirements.</span></li><li><span>Coordinate with credit, operations, trade finance, treasury, and legal teams.</span></li><li><span>Achieve annual revenue, deposit, and lending targets while maintaining high customer satisfaction.</span></li></ul><ul><li><span><strong>Knowledge, Skills and Experience</strong></span></li><li><span>Bachelor’s degree in finance, Business, Economics, or a related field.</span></li><li><span>Minimum 10 years of corporate banking experience.</span></li><li><span>Proven experience managing medium and large corporate clients.</span></li><li><span>Strong track record in business development and revenue generation.</span></li><li><span>Corporate lending and credit analysis.</span></li><li><span>Financial statement analysis and cash flow assessment.</span></li><li><span>Structuring loans and trade finance solutions.</span></li><li><span>Treasury and cash management products.</span></li><li><span>Knowledge of banking regulations, AML/KYC, and compliance.</span></li><li><span>Risk assessment and portfolio management.</span></li><li><span>Excellent relationship-building and networking skills.</span></li><li><span>Strong negotiation and influencing abilities.</span></li><li><span>Business development and sales mindset.</span></li><li><span>Strategic thinking and commercial awareness.</span></li><li><span>Communication and presentation skills.</span></li><li><span>Problem-solving and decision-making.</span></li><li><span>Leadership and mentoring capabilities.</span></li><li><span>Time management and multitasking.</span></li></ul><br> The leading financial institution in MENA<br> <span>While more than half a century old, we proudly think like a challenger, startup, and innovator</span><br> <span>in banking and finance, powered by a diverse and dynamic team who put customers first.</span><br> <span>Together, we pioneer key innovations and developments in banking and financial services.</span><br> <span>Our mandate? To help customers find their way to Rise Every Day, partnering with them through</span><br> <span>the highs and lows to help them reach their goals and unlock their unique vision of success.</span><br> <span>Delivering superior service to clients by leading with innovation, treating colleagues with dignity and fairness while pursuing opportunities that grow shareholders value. </span><br> <span>We actively contribute to the community through responsible banking in our mission to inspire more people to Rise.</span><br><br>Responsibilities:<br><ul><li>Management and review of allocated portfolio. Recommend appropriate credit facilities in line with the relationship strategy planned taking into account potential earning maximization and MBs risk appetite </li></ul><ul><li>Identify new prospects with the target market to pursue growth opportunities </li></ul><ul><li>Explore vertical and horizontal relationships with existing clients across their group J owner business divisions </li></ul><ul><li>External control follow ups include period clients calls with call reports, documentations, operational issues, account /facility utility organization, payment regularization, field visits ad gather latest market feedback </li></ul><ul><li>Internal control includes following up on credit reviews with credit product group, documentation process with documentation unit, credit approval process follows up with credit, operational issues with operations and other business segment </li></ul><ul><li>Prepare and structure team sheets, prescreen memos, financial models, risk rating modules and economic profitability reports </li></ul><ul><li>Gather all required information for new credit proposals. initiate with CRC preparation of credit proposals , financial spreads and financial models </li></ul><br>Qualifications:<br><ul><li>Relationship management skills </li></ul><ul><li>Communication and interpersonal skills </li></ul><ul><li>Strong credit skills and tertiary qualifications</li></ul><ul><li>Credit analytical capability </li></ul><ul><li>Credit experience </li></ul><ul><li>Financial spreading and modeling skills </li></ul><ul><li>Credit presentation skills </li></ul> </div>
TOMRA Food is a multinational organisation and a leading provider of sensor-based sorting, peeling and integrated post-harvest solution for the food industries. Transforming global food production to maximise food safety and minimise food loss by making sure Every Resource Counts™, has been our strength for over 50 years.<br><br>At TOMRA, we want people to innovate, show passion in their work and be responsible. We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo. We value passion that focuses and commits to meeting success. We believe in a responsible and safe mindset that takes care of our customers, products, and fellow employees.<br><br>Join the resource revolution!<br><br><br><br>Job Description<br><br>Tomra Food is a leading provider of sensor-based sorting and processing technology for the fresh and processed food industries. Developing state-of-the-art technologies, optimizing customers' production flow, and helping to deliver consistent high-quality output have been our strengths for more than 40 years in the food industry. <br><br>Reporting to the Manager, Customer Project Management, and cooperating with a team of highly skilled engineers, you will be responsible for the execution of the most advanced process solutions for TOMRA FOOD’s largest and most important customers. This will involve the set-up, implementation, and monitoring of a structured stage gate process, where you will cooperate at 360 degrees with our customers, from the initial, pre-sale interactions to the final commissioning of TOMRA’s solutions, guaranteeing them peace of mind. At the same time, you will lead the cooperation with TOMRA internal stakeholders, defining their required input, and with 3rd parties, coordinating interactions, so that standards and deadlines are respected.<br><br>Manage Tomra Food projects from quotation stage right through to commissioning including on-site installation management, ensuring end to end project quality and customer satisfaction. Aide the sales team in accurately costing projects and identifying project risks at the quotation stage when required. Develop the equipment, process, and product expertise required to assist Sales and the Customer in developing the correct solution for their application. Ensure customer design standards/expectations are communicated to the project design team and executed accordingly ensuring customer satisfaction. Develop and maintain working relationships with 3rd party vendors. Assist with equipment supplier negotiations. Responsible for controlling the project budget and change order management. Liaise with operations and logistics to ensure project schedules are maintained. Ensure that projects align with organisational goals and objectives. Conduct regular customer visits, ensuring a hands-on project management approach Facilitate the smooth handover of the project to the Service Organisation at the end of the project execution phase. <br><br>Health & Safety <br><br>Comprehend your health and safety management responsibilities and adhere to all relevant legal obligations and TOMRA Safe standards to foster a safe working environment for everyone. This entails:Accurately document and investigate any incidents. Report and record all potential hazards, conducting risk assessments, and implement practical control measures. Effectively manage all employees and contractors through diligent supervision and comprehensive training.<br><br>Qualifications<br><br>Minimum of 5 years’ experience in an industry-related design or project role. Fluent in Arabic and English Experience in the food or machinery industry is advantageous, but not essential. Strong attention to detail with a keen eye for quality and accuracy. Customer-focused mindset with a commitment to delivering excellent service. Ability to work effectively both as part of a team and independently with minimal supervision. Excellent communication, negotiation and interpersonal skills. Proven problem-solving capability with a practical and solutions-oriented approach. High level of adaptability and flexibility in a dynamic environment.<br><br>Additional Information<br><br>What we offer:<br><br>A competitive compensation package, including a minimum annual base salary starting from 896,000 EGP annual gross, depending on experience and qualifications, plus variable compensation and benefits International and collaborative working environment. Be part of a mission to transform how we all obtain, use, and reuse the planet’s resources to enable a world without waste. Inclusive company culture that values diversity, well-being, and strong camaraderie among our teammates. Professional training and development: We are passionate about people and seeing them succeed. We love innovation, a collaborative environment where idea sharing and thinking outside the box is encouraged.
Company Description Centro is a diversified technology solutions provider that helps organizations unlock digital opportunities through integrated process orchestration and security-focused services. The company offers a broad range of solutions designed to streamline operations, strengthen security, and support business growth. Centro’s approach combines advanced technology with a culture of shared success, fostering long-term partnerships with clients. Team members join a collaborative environment where innovation, reliability, and client impact are highly valued.<br>Role Description Lead, motivate, and manage a team of customer service agents. Conduct regular team meetings, huddles, and one-on-one coaching sessions. Monitor attendance, adherence, and schedule compliance. Drive employee engagement and maintain a positive work environment. Performance Management Track and manage team KPIs, including: Customer Satisfaction (CSAT), Net Promoter Score (NPS) (if applicable), Quality Scores, Average Handle Time (AHT), First Call Resolution (FCR), Productivity and Occupancy, Service Level Adherence Develop action plans for underperforming team members. Conduct performance reviews and document coaching sessions. Quality & Customer Experience Monitor calls, chats, emails, and case handling quality. Ensure compliance with client requirements and company policies. Analyze customer feedback and implement improvement initiatives. Escalate customer concerns when necessary. Reporting & Analysis Prepare daily, weekly, and monthly performance reports. Analyze trends and identify opportunities for operational improvements. Collaborate with Workforce Management (WFM), Quality Assurance (QA), and Training teams. Training & Development Support onboarding and nesting of new hires. Identify training needs and coordinate refresher sessions. Develop team capabilities through coaching and mentoring. Stakeholder Management Communicate operational updates to management. Support client meetings and business reviews when required. Partner with Operations Managers to achieve business objectives.<br>Qualifications Bachelor's degree in any relevant field. Experience: Minimum 1 year of experience as a Team Leader in a BPO/Contact Center environment. Experience managing customer service teams across voice, chat, email, and/or back-office operations. Proven track record of achieving operational and customer experience targets.
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<p>The Head of Mashreq NEO BIZ is responsible for spearheading the bank's digital transformation for SMEs in Egypt, targeting the NEO BIZ segment. This role involves developing innovative digital banking propositions, designing customer journeys, and achieving annual targets for customer acquisition, revenue, and profitability. The successful candidate will lead a team, collaborate with stakeholders, and ensure the bank's strategic direction aligns with market trends and customer interests.</p><br><span><span>JOB DESCRIPTION</span></span><br><span><span><strong>1</strong></span></span><span><span><strong>Job Title</strong></span></span><span><span>Head of Mashreq NEO BIZ</span></span><span><span>Department</span></span><p><span><span>Business Banking </span></span></p><br><span><span>Egypt</span></span><br><span><span>Direct Supervisor</span><span>: </span></span><span><span>Head of Business Banking Egypt</span></span><br><span><span><strong>2</strong></span></span><span><span><strong>Job Purpose</strong></span></span><br><ul><li><span><span>This role is primary responsible for shaping and implementing the strategy for NEO BIZ segment and for driving the roadmap in Egypt. </span></span></li></ul><ul><li><span><span> The role leads NEO BIZ profitable growth in Egypt, managing clients acquisition through own channels and increasing NEO BIZ clients engagement. </span></span></li></ul><ul><li><span><span>The role will identify Egypt industry, consumer and technology trends and innovation opportunities, leading the build of NEO BIZ Digital Proposition in Egypt, reusing and adapting group framework </span></span></li></ul><ul><li><span><span>Working closely with Head of Business Banking, the role is responsible for delivering agreed financial results for Mashreq Egypt NEO BIZ segment.</span></span></li></ul><ul><li><span><span>Can fulfil the role of Product Owner within a squad, having the end-to-end responsibility for the development, management,</span></span><span><span>harmonization</span></span><span><span>and phasing out of commercial products, services, channel formulas and processes</span></span><span><span> and is familiar with the relationship between these aspects, with a view</span></span><span><span>to achieving an optimum customer experience </span></span></li></ul><p><span><i><span>*</span></i><span>NEO BIZ </span><i><span>Egypt Segment include all clients fulfilling Mashreq Egypt segmentation criteria regardless acquisition channels (own digital or via partnerships)</span></i></span></p><br><br><span><span><strong>3</strong></span></span><p><span><span><strong>Key Result Areas</strong></span></span></p><br><br><p><span><span><strong>KRAs</strong></span></span></p><br><ul><li><span><span>Develop innovative, customer centric and profitable digital banking propositions for NEO BIZ, capitalizing on group framework, adapted to local market conditions. </span></span></li><li><span><span>Design and build customer journeys to deliver superior customer experience</span></span></li><li><span><span>Drive annual customer acquisition, revenue and profitability targets for the NEO BIZ Egypt</span></span></li><li><span><span>Be a subject matter expert across all aspects of NEO BIZ in Egypt</span></span></li><li><span><span>Lead won team and cross functional Teams to deliver challenging business and Digital priorities for NEO BIZ Egypt</span></span></li><li><span><span>Be a key decision maker in building NEO BIZ infrastructure in Egypt</span></span></li><li><span><span>Foster relationships with related key Business banking stakeholders, including customers, regulators, internal and external stakeholders</span></span></li><li><span><span>Sets overall strategy and lead opportunities for partnerships with strategic partners and value added service providers across various categories</span></span></li><li><span><span>Be responsible for overseeing operational activities including planning, budgeting and reporting</span></span></li><li><span><span>Leading own and other cross-functional teams to drive NEO BIZ related product proposition, partnerships and customer engagement from concept to launch, including defining vertical strategy and developing new agreements.</span></span></li><li><p><span><span>Designs strategy in the area of products,</span></span><span><span>channels, promotion, pricing, and</span></span><span><span>process quality, in keeping with</span></span><span><span>MASHREQ's brand policy</span></span><span><span>and with customer interests as the starting point</span></span><span><span>for their ideal customer journey. </span></span></p><br></li><li><p><span><span>Lead the development and implementation of NEO BIZ Egypt marketing and communications strategies with Marketing teams supporting all related teams with the associated business plans</span></span></p><br></li><li><p><span><span>Work closely with Head of Business banking to develop NEO BIZ Egypt strategic direction and tactical plans towards the implementation of an effective go-to-market where and when required</span></span></p><br></li><li><p><span><span>Translates the</span></span><span><span>strategy into practical policy. Formulates the</span></span><span><span>product, process and channel policy in keeping</span></span><span><span>with:</span></span></p><br><ul><li><p><span><span>Assortment policy</span></span></p><br></li><li><p><span><span>IT landscape/architecture</span></span></p><br></li><li><p><span><span>Internal and external legislation and regulations</span></span></p><br></li><li><p><span><span>Process principles</span></span><span><span>aiming for maximum</span></span><span><span>customer satisfaction, efficiency, and the lowest possible cost price.</span></span></p><br></li><li><p><span><span>Directs implementation of this strategy, tracks</span></span><span><span>squad progress and adjusts wherever necessary </span></span></p><br></li></ul></li><li><p><span><span>Prioritizes</span></span><span><span>the backlog regarding strategy,</span></span><span><span>customer interests and feasibility in consultation with the</span></span><span><span>Digital and Business</span></span><span><span>leads.</span></span></p><br></li><li><p><span><span>Provides segment related information to internal and</span></span><span><span>external parties (such as the press and PR,</span></span><span><span>interbank consultations, internal and external</span></span><span><span>suppliers, consumer and interest groups, industry</span></span><span><span>regulators and the government).</span></span></p><br></li><li><p><span><span>Applies profound product/ service knowledge to</span></span><span><span>develop and maintain an attractive and compliant</span></span><span><span>value proposition and delivery excellence for</span></span><span>c</span><span><span>ustomers.</span></span></p><br></li><li><p><span><span>Develops, manages,</span></span><span><span>harmonizes</span></span><span><span>and phases</span></span><span><span>out the customer processes of products and</span></span><span><span>services, as well as everyday customer sales.</span></span></p><br></li><li><p><span><span>Manages, coaches, inspires, develops, evaluates</span></span><span><span>and assesses employees. </span></span></p><br></li><li><p><span><span>Creates the required</span></span><span><span>environment and enables</span></span><span><span>employees to do</span></span><span><span>their</span></span><span><span>jobs well, both now and in the future.</span></span></p><br></li></ul><br> </div>
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<p>The Manager, Microservices Development will lead the design, development, and deployment of scalable microservices-based solutions using cutting-edge technologies. This role demands deep technical expertise, strategic vision, and strong leadership to drive innovation and delivery excellence across cross-functional teams.</p><br><ul> <li>Lead and mentor a team of microservices developers, fostering a culture of innovation, collaboration, and continuous improvement.</li> <li>Define and execute the microservices strategy and roadmap in alignment with enterprise architecture and business goals.</li> <li>Collaborate with architects and senior stakeholders to shape the technical vision and ensure alignment with product and platform strategies.</li> <li>Architect and implement microservices using modern frameworks such as Spring Boot, Node.js, and Python Flask.</li> <li>Drive adoption of containerization (Docker), orchestration (Kubernetes), and cloud-native patterns (AWS/GCP/Azure).</li> <li>Ensure robust API design and integration using RESTful services, GraphQL, and event-driven architectures (Kafka, RabbitMQ).</li> <li>Oversee project timelines, resource allocation, and delivery milestones across multiple squads.</li> <li>Implement Agile methodologies and ensure sprint goals are met with high quality and velocity.</li> <li>Manage stakeholder expectations and ensure transparency through effective reporting and communication.</li> <li>Establish coding standards, code reviews, and automated testing frameworks.</li> <li>Monitor performance metrics and implement proactive alerting and logging strategies.</li></ul><br> The leading financial institution in MENA<br> <span>While more than half a century old, we proudly think like a challenger, startup, and innovator</span><br> <span>in banking and finance, powered by a diverse and dynamic team who put customers first.</span><br> <span>Together, we pioneer key innovations and developments in banking and financial services.</span><br> <span>Our mandate? To help customers find their way to Rise Every Day, partnering with them through</span><br> <span>the highs and lows to help them reach their goals and unlock their unique vision of success.</span><br> <span>Delivering superior service to clients by leading with innovation, treating colleagues with dignity and fairness while pursuing opportunities that grow shareholders value. </span><br> <span>We actively contribute to the community through responsible banking in our mission to inspire more people to Rise.</span><br><br>Responsibilities:<br><ul> <li>Possess strong understanding of digital technologies including AI, cloud computing, data analytics, and emerging trends. </li> <li>Align technology solutions with business goals by understanding organizational processes and challenges. </li> <li>Stay informed about market trends and competitor activities to drive strategic transformation. </li> <li>Lead development and execution of a digital roadmap with clear milestones and deliverables. </li> <li>Apply hands-on technical skills for feasibility studies, proof-of-concepts, and MVPs. </li> <li>Manage cross-functional projects with regular progress reviews and corrective actions. </li> <li>Ensure infrastructure readiness and scalability for digital solutions. </li> <li>Oversee execution of digital transformation initiatives aligned with strategic goals. </li> <li>Establish governance structures and methodologies for streamlined execution. </li> <li>Monitor and secure IT systems to ensure resilience and reliability. </li> <li>Engage stakeholders effectively through strong communication and collaboration. </li> <li>Build and lead high-performing teams for seamless project delivery. </li> <li>Drive employee training and upskilling to support digital adoption. </li> <li>Foster collaboration through networking with industry peers and stakeholders. </li> <li>Implement innovative IT services using design thinking principles. </li> <li>Analyze business and application data to derive actionable insights. </li> <li>Manage vendor relationships and procurement of digital technologies. </li> <li>Track KPIs to evaluate the impact of digital initiatives on business outcomes. </li> <li>Identify and implement process improvements for operational efficiency. </li></ul> <ul> <li>Communicate progress, challenges, and successes through structured reporting.</li> </ul><br><br>Qualifications:<br><p>4-8 years of experience in software development, with at least 3 years in microservices architecture.</p><br><ul> <li>Proven experience in leading large-scale distributed systems and cloud-native applications.</li> <li>Strong proficiency in Java/Spring Boot, Node.js. Experience in React JS is a plus</li> <li>Hands-on experience with Kubernetes, Docker, and cloud platforms (AWS/GCP/Azure).</li> <li>Familiarity with API gateways, service mesh, and observability tools.</li> <li>Experience with Agile/Scrum, DevOps, and CI/CD pipelines.</li> <li>Excellent communication, stakeholder management, and team leadership skills.</li></ul> </div>
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<ul><li>Develop and execute a comprehensive VoC strategy that aligns with business goals. Collaborate with cross-functional teams to ensure the effective integration of customer insights into operational practices.</li><li>Identify and implement necessary changes to improve customer journeys, streamline processes, and eliminate operational bottlenecks.</li><li>Establish a robust framework for collecting, analyzing, and acting on customer feedback.to improve product functionality, processes and tech infrastructure to improve client experience</li><li>Utilize insights to inform strategic decisions and foster a customer-centric culture across the organization.</li><li>Collaborate with internal and external stakeholders to design and implement customer experience initiatives. Facilitate workshops and discussions to drive alignment on strategic priorities.</li><li>Utilize data-driven methodologies (e.g., Lean, Six Sigma) to streamline workflows and eliminate bottlenecks.</li><li>Build and maintain strong relationships with internal stakeholders and cross-functional teams and external partners to integrate customer insights into service enhancements and product development.</li><li>Analyze data and performance reports and update the business, product and operation teams on areas of improvement and recommend corrective actions</li><li>Drive a culture of continuous improvement through regular monitoring and analysis of service performance and customer feedback.</li><li>Stay updated on industry trends and best practices to continuously improve the customer experience, leveraging CX technologies</li></ul><p>Key Results areas </p><br><ul><li>Increased customer satisfaction and loyalty metrics.</li><li>Reduction in customer complaints and churn rates.</li><li>Successful implementation of CX initiatives and process improvements within established timelines and budgets.</li><li>Enhanced employee engagement in customer experience practices.</li></ul><p><span><span>Improvement in Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT).</span></span></p><br><p><span><span><strong>Operating Environment, Framework and Boundaries, Working Relationships</strong></span></span></p><br><ul><li>Collaborate with cross-functional teams including Business, Product Development, and Support functions to ensure alignment on customer experience and process improvement initiatives.</li><li>Engage with customers to gather feedback and insights, and potentially with vendors or partners for CX tools and technologies.</li></ul><p><span><span>Strict compliance to established work instructions and operating procedures</span></span></p><br><p><span><span>Problem Solving :</span></span></p><br><p>Ability to assess complex data and identify patterns or trends.</p><br><ul><li>Ability to analyze root of problems and define escalation processes and to track problem resolution</li><li>Ability to deal with unstructured and complex problems related to customers, which will need to be resolved by coordinating with main processing units, branches, etc.</li></ul><p><span><span>Manage the work-related issues faced by the team members in their everyday activities and the inter-departmental interactions.</span></span></p><br><p><span><span>Decision Making :</span></span></p><br><ul><li><p>Strong judgment in selecting the best course of action based on data and insights.</p><br></li><li> Liaise with executive leadership to ensure alignment on governance strategies.</li></ul><p><span><span>Authority to recommend process reviews, technology changes and Modifications </span></span></p><br><p><span><span>Knowledge and Experience:</span></span></p><br><ul><li><span>University degree with at least 8-9 years in customer service, corporate background, product management or related area within commercial banking </span></li><li><span>5+ years of experience in customer experience management, process improvement, or related roles..</span></li><li><span>Strong analytical, reporting, and problem-solving skills.</span></li><li><span>Clear and effective communication skills to convey findings and solutions to stakeholders.</span></li><li><span>Ability to work with cross-functional teams to brainstorm and implement solutions.</span></li><li><span>Proven track record of applying Lean Six Sigma principles to drive process improvements and enhance customer satisfaction.</span></li><li><span>Ability to understand technology related issues in keeping with the job demands necessary.</span></li><li><span>Clear understanding of market dynamics and the ability to assess trends.</span></li></ul><p><span><span>Able to assess the benefits of new technologies being introduced and their impact client experience.</span></span></p><br><br> The leading financial institution in MENA<br> <span>While more than half a century old, we proudly think like a challenger, startup, and innovator</span><br> <span>in banking and finance, powered by a diverse and dynamic team who put customers first.</span><br> <span>Together, we pioneer key innovations and developments in banking and financial services.</span><br> <span>Our mandate? To help customers find their way to Rise Every Day, partnering with them through</span><br> <span>the highs and lows to help them reach their goals and unlock their unique vision of success.</span><br> <span>Delivering superior service to clients by leading with innovation, treating colleagues with dignity and fairness while pursuing opportunities that grow shareholders value. </span><br> <span>We actively contribute to the community through responsible banking in our mission to inspire more people to Rise.</span><br> </div>
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<span>Purpose of the Job
<br></span><p>The Managing Director for North Africa holds a key leadership position within the company, leading a key cluster of countries while also establishing new strategic countries within their territory.</p><br><br>
<p>The Managing Director is accountable for leading the Region as an enabler region to deliver sustainable growth, profitability, and targeted operational excellence, while ensuring alignment with corporate strategy, values, and governance standards.</p><br><br>
<p>The role requires the ability to operate at the Executive and CEO level, balancing strategic leadership with disciplined execution, and fostering a strong, compliant, and high-performance culture across the region.</p><br><br>Job Description
<br><p><strong><span>Geographic Scope</span></strong><span><br>- Egypt <br>- Morocco<br>- Libya <br>- Sudan<br>- Algeria <br>- Tunisia<br>- Further development of the footprint in line with our strategy.<br><strong>Functional Scope</strong><br>- Commercial and customer leadership<br>- Financial performance and P&L ownership<br>- Key market operations and execution<br>- People, culture, and leadership development<br>- Risk, compliance, and governance<br><strong>Key Responsibilities</strong><br><strong> 1. Enterprise Leadership & Governance</strong><br>- Act as a member of the Global Executive Team, contributing to regional and enterprise level strategy and decision making<br>- Prepare and present clear, professional updates on regional performance and key developments, including Board updates as required<br>- Exercise sound judgement in high impact decisions, acting consistently in the best interests of the business<br>- Fulfil all directorship responsibilities associated with the role<br><strong>2. Strategy & Market Leadership</strong><br>- Develop and deliver a region-specific strategic roadmap aligned with corporate strategy<br>- Define clear revenue, market share, product, and vertical growth targets based on deep regional market insights <br>- Lead execution of regional and global strategic initiatives<br>- Develop priority trade lanes and verticals as applicable to the region under the global strategy<br><strong>3. Financial Stewardship & Performance</strong><br>- Hold full P&L accountability for the region<br>- Lead regional budget preparation in accordance with corporate guidelines and timelines<br>- Deliver regional profitability targets with strong cost and performance discipline<br>- Proactively develop and implement contingency plans to address underperformance<br><strong>4. Commercial, Customer & Brand Leadership</strong><br>- Maintain direct relationships with key customers and suppliers across the region<br>- Define and execute tailored product and pricing strategies aligned with corporate objectives<br>- Drive customer acquisition, retention, and sustainable sales growth<br>- Protect and enhance the company’s brand, reputation, and external relationships<br><strong> 5. Regional & Global Alignment</strong><br>- Ensure seamless alignment with other regions and the central/global teams<br>- Promote consistency in ways of working, knowledge sharing, and strategy execution<br>- Enable cross regional collaboration and best practice exchange<br><strong> 6. Risk, Compliance & Integrity</strong><br>- Ensure compliance with applicable laws and regulations, including employment, labor, corporate governance, environmental, IP, and data protection requirements<br>- Uphold and enforce all global and local policies and procedures<br>- Actively manage financial, operational, regulatory, and reputational risks<br>- Maintain the highest standards of integrity and corporate responsibility<br><strong>Decision Authority</strong><br>- Approve regional budgets and resource allocation within agreed governance frameworks<br>- Make strategic commercial and operational decisions impacting regional performance<br>- Represent the company with key customers, partners, and external stakeholders<br>All decisions are exercised within Board approved strategy, policies, and risk appetite. </span></p><br><br>Job Requirements - Experience and Education
<br><ul>
<li>Senior executive leadership experience in the industry</li>
<li>Proven track record in regional strategy development</li>
<li>Strong experience in budgeting, financial management, and P&L accountability</li>
<li>Proven senior leadership experience driving commercial growth and delivery of revenue, margin, and market share targets across complex, multi market environments</li>
<li>Demonstrated ability to translate commercial strategy into measurable financial outcomes, with a consistent track record of meeting or exceeding budgeted performance</li>
<li>Strong experience aligning operations, supply chain, and service delivery to commercial objectives to ensure customer commitments are delivered reliably and at scale</li>
<li>Track record of partnering commercial and operational teams to balance customer requirements, cost discipline, and operational feasibility</li>
</ul>
<p><strong>Key Stakeholders</strong><br>- Board of Directors<br>- Chief Executive Officer<br>- Global Executive Team<br>- Regional leadership teams<br>- Key customers, partners, suppliers, and regulatory stakeholders<br><strong>Measures of Success:</strong><br>- Delivery of regional revenue, profitability, and market share targets<br>- Effective execution of strategic initiatives<br>- Strength of leadership bench and cultural health<br>- Compliance, risk management, and governance effectiveness<br>- Customer satisfaction and brand reputation in the region</p><br><br>Leadership Behaviors
<br>Building Outstanding Teams<br>Setting a clear direction<br>Simplification<br>Collaborate & break silos<br>Execution & Accountability<br>Growth mindset<br>Innovation<br>Inclusion<br>External focus<br>Skills
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<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><span >Roles and Responsibilities</span></p><p>Business Management</p><ul><li>Helps Implement annual HSE Business Plan objectives and targets at the program/project level</li><li>Contributes to work winning by contributing to RFP responses (as required)</li><li>Implements the requirements of our ISO 45001 certified Occupational Health & Safety Management System (OHSMS) and provides feedback on potential improvement opportunities</li><li>Provides HSE support and guidance to program/project Staff</li><li>Helps to deliver JLL s Global Week campaign on their assigned program/project</li><li>Implements all new and revised HSE plans, processes, procedure, and other documents as communicated by the Senior HSE Manager or HSE Lead & Subject Matter Expert</li><li>Attends all MEA HSE Meetings and proactively participates</li></ul><p>Program Start-up and Mobilization</p><ul><li>Acts as primary project contact for HSE Matters on their program/project</li><li>Works with project teams to identify HSE resource requirements</li><li>Works with project teams to understand client HSE requirements and deliverables</li><li>Develops and delivers project specific documents (e.g. HSE plans, procedures, forms) using templates from the knowledge platform (KP)</li><li>Consults with the MEA HSE Lead & SME if Client required documents are not available on the KP</li><li>Submits all project specific HSE documents for the required QA/QC checks</li><li>Conducts technical evaluations on consultant/contractor technical RFP returns</li><li>Review s consultant and contractor HSE document submissions for suitability and compliance with Client, legal and JLL requirements</li><li>Ensures a comprehensive project HSE Plan is developed, and complies with JLL requirements</li></ul><p>Project Delivery</p><ul><li>Conducts internal HSE review meetings and inspections/audits to ensure compliance with the HSE Management Plan and Client requirements</li><li>Conducts inspections to monitor Staff compliance to their HSE responsibilities and JLL requirements. Reports any non-compliance to the Senior HSE manager or program/project Director</li><li>Provides HSE advice and guidance to the program/project Director</li><li>Manages performance of direct reports, and deals effectively with non-performance issues when needed in a timely manner</li><li>Conducts audits and inspections to ensure that specified HSE deliverables and contractual obligations are implemented. Deals effectively with any shortfalls in performance</li><li>Ensures the performance of Client employed consultants and contractors is monitored against their contractual requirements, approved HSE plans, and raises any issues with the Client</li><li>Provides HSE performance reports and presentations to the Client and stakeholders</li><li>Ensures a structured program of training is delivered to both the project and HSE Team</li><li>Drives a positive safety culture through recognition of important project milestones (e.g. million manhours) and individual behaviors</li><li>Provides project achievement details to the Senior HSE manager or MEA HSE Lead & SME in a timely manner</li><li>Ensures project compliance with all JLL corporate and regional HSE requirements</li><li>Ensures project compliance with all JLL corporate and regional HSE requirements</li><li>Develops and maintains an environment of trust, diversity, and inclusion</li><li>Develops and maintains an environment of trust, diversity, and inclusion</li><li>Demonstrates behaviors and leadership in line with JLL core values, adhering to the code of ethics in all areas of work delivery and instills this into the whole team at every opportunity.</li><li>Provides support, guidance and coaching to team members</li><li>Conducts a Monthly team meeting to engage, communicate, and cascade information to team members</li><li>Collates program/project HSE performance data, produces a Monthly performance report, and submits to the designated Senior Manager (if applicable), program/project Director and Client</li><li>Conducts project audits to validate compliance with OHSMS, Project HSE Plans and Client HSE deliverables</li><li>Provides the Senior HSE Manager or MEA HSE Lead & SME with on-time HSE performance statistics, for inclusion in the Monthly ExCom HSE report</li></ul><p>Human Resources Management</p><ul><li>Assist the Talent Acquisition team in identifying and selecting suitable HSE candidates</li><li>Engages in selection, interviewing and recruitment of project HSE candidates (below Director level) with relevant Project Directors</li><li>Seeks to further the Diversity and Inclusion agenda and targets (including Saudization and Emiratization targets) throughout the recruitment process</li><li>Interprets and Incorporates HSE Business Plan objectives into their own (and team members) Goal setting</li><li>Ensures timely completion of all Performance Management processes in Workday</li><li>Ensures the correct management of underperforming direct reports ensuring correct HR processes are followed and consultation at every stage is sought in a timely manner</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education: Bachelor's degree in Occupational Health and Safety, Environmental Science, Engineering, or related field. Master's degree preferred.</p><p>Experience: 7-10 years of progressive experience in health, safety, and environmental management, with at least 3-5 years in a supervisory or management role.</p><p>Industry Experience: Experience in relevant industry sectors (construction, manufacturing, facilities management, or commercial real estate preferred). Familiarity with contractor management and construction site safety protocols.</p><p>Leadership Skills: Proven ability to lead and develop HSE teams. Strong influence and stakeholder management capabilities across all organizational levels.</p><p>Communication: Excellent written and verbal communication skills. Ability to deliver effective HSE training and presentations to diverse audiences.</p><p>Analytical Skills: Strong analytical and problem-solving abilities. Experience with HSE management systems, metrics tracking, and data-driven decision making.</p><p>Technical Proficiency: Proficiency with Microsoft Office Suite and HSE management software platforms. Experience with incident reporting and management systems</p><p></p></section>
<p>Support the design, implementation, configuration, and integration of SOC technologies, including SIEM, SOAR, EDR/XDR, and NDR solutions. Contribute to the development and enhancement of security use cases, detection rules, dashboards, and automated workflows. Support technical analysis and design activities to identify appropriate security solutions based on client requirements and existing environments. Assist senior engineers and architects in developing technical designs, solution documentation, and implementation plans. Contribute to the assessment of existing SOC capabilities and identify opportunities for technical and process improvements. Research emerging threats, technologies, and industry practices to support solution design and advisory activities. Collaborate with Deloitte and client teams throughout the design and implementation lifecycle.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or a related field 1 3 years of relevant experience in SOC and Cybersecurity. Hands-on experience or strong exposure to the implementation and configuration of SOC technologies such as SIEM, SOAR, EDR/XDR, or NDR. Good understanding of Security Operations, including detection and response concepts and how SOC technologies integrate within a security environment. Experience with at least one SIEM or SOAR technology, such as Google SecOps (Chronicle), Microsoft Sentinel, Splunk, Cortex XSOAR/XSIAM, or ArcSight. Exposure to EDR/XDR or NDR technologies such as Microsoft Defender XDR, CrowdStrike, Corelight, or similar solutions. Exposure to cloud environments such as Microsoft Azure, AWS, or Google Cloud Platform is advantageous. Exposure to technical design documentation, including HLDs and LLDs, is advantageous. Strong analytical and problem-solving skills with an interest in developing expertise across security engineering, architecture, and advisory. Strong command of the English language.</p><ul><li>A willingness to work as part of a diverse team.</li><li>A commitment to continuous improvement and lifelong learning.</li><li>A passion for technology and a drive to deliver secure, high-quality solutions.</li><li>An ability to remain calm under pressure whilst continuing to pay attention to detail.</li><li>Strong analytical and problem-solving skills.</li><li>Excellent communication and interpersonal abilities.</li><li>Ability to work effectively in a fast-paced and dynamic environment.</li><li>Proactive and self-motivated with a keen attention to detail.</li></ul>
Job Purpose Lead the delivery of after-sales services for SBS ensuring effective maintenance, service excellence, customer satisfaction, SLA compliance, and sustainable growth of the service and AMC business while maintaining profitability and HSE standards.<br>Key Accountabilities Ensure effective delivery of preventive, corrective, and emergency maintenance services in line with contractual SLAs and customer expectations. Develop and grow the Annual Maintenance Contract portfolio through contract renewals, upselling, and acquisition of new service agreements. Manage customer relationships, serving as the primary escalation point for service-related issues and ensuring high levels of customer satisfaction. Oversee service engineers and technicians, ensuring optimal resource allocation, technical competency, and productivity. Monitor service KPIs, including response time, resolution time, system availability, first-time fix rate, and customer satisfaction. Manage warranty obligations, service contracts, and maintenance schedules to ensure timely and cost-effective execution. Identify opportunities for system upgrades, retrofits, modernization projects, and additional service offerings. Coordinate with vendors, suppliers, and OEMs to ensure availability of spare parts, technical support, and product updates. Ensure compliance with QHSE standards, company policies, and regulatory requirements across all service activities. Drive continuous improvement initiatives to enhance service quality, operational efficiency, and customer experience. Prepare and present periodic service performance, financial, and customer satisfaction reports to management. Support project handover activities to ensure smooth transition from project execution to long-term service and maintenance.<br>Qualifications & Requirements Experience in BMS/ ELV/ Building automation, with full lifecycle delivery of large BMS projects. Minimum 10 years of experience, including 2 years in a managerial role. Bachelor degree in Electrical, Communications or Mechatronics Engineering. Prefered MBA or post-graduate business studies. Vendor training on major BMS platforms (e.g., Honeywell, Siemens, Schneider, Johnson Controls) And Preferred to have KNX Partner, Tridium Niagara, or equivalent certification. Computer skills: MS Office, Auto CAD, CRM, estimation tools, ERP (SAP/Oracle). Very Good English both written & spoken.
Job Purpose Lead the delivery of after-sales services for SBS ensuring effective maintenance, service excellence, customer satisfaction, SLA compliance, and sustainable growth of the service and AMC business while maintaining profitability and HSE standards.<br>Key Accountabilities Ensure effective delivery of preventive, corrective, and emergency maintenance services in line with contractual SLAs and customer expectations. Develop and grow the Annual Maintenance Contract portfolio through contract renewals, upselling, and acquisition of new service agreements. Manage customer relationships, serving as the primary escalation point for service-related issues and ensuring high levels of customer satisfaction. Oversee service engineers and technicians, ensuring optimal resource allocation, technical competency, and productivity. Monitor service KPIs, including response time, resolution time, system availability, first-time fix rate, and customer satisfaction. Manage warranty obligations, service contracts, and maintenance schedules to ensure timely and cost-effective execution. Identify opportunities for system upgrades, retrofits, modernization projects, and additional service offerings. Coordinate with vendors, suppliers, and OEMs to ensure availability of spare parts, technical support, and product updates. Ensure compliance with QHSE standards, company policies, and regulatory requirements across all service activities. Drive continuous improvement initiatives to enhance service quality, operational efficiency, and customer experience. Prepare and present periodic service performance, financial, and customer satisfaction reports to management. Support project handover activities to ensure smooth transition from project execution to long-term service and maintenance.<br>Qualifications & Requirements Experience in BMS/ ELV/ Building automation, with full lifecycle delivery of large BMS projects. Minimum 10 years of experience, including 2 years in a managerial role. Bachelor degree in Electrical, Communications or Mechatronics Engineering. Prefered MBA or post-graduate business studies. Vendor training on major BMS platforms (e.g., Honeywell, Siemens, Schneider, Johnson Controls) And Preferred to have KNX Partner, Tridium Niagara, or equivalent certification. Computer skills: MS Office, Auto CAD, CRM, estimation tools, ERP (SAP/Oracle). Very Good English both written & spoken.
Job Title: Sales Engineer Location: Heliopolis, Cairo, Egypt We're expanding our sales team and hiring Sales Engineers to drive business development across two distinct areas: Industrial & Enterprise sectors, and Government & Institutional Projects. If you have a proven B2B IT/Technology sales background and an established network of decision makers in any of the sectors below, we want to hear from you. Open Positions Sales Engineer – Industrial Sector (Factories & Manufacturing, Energy & Utilities, Oil & Gas/Petrochemical, Logistics & Warehouses, Data Centers, Telecommunications, Large Industrial/Enterprise Companies) Sales Engineer – Government & Projects (Government Entities, Public Sector, Contractors & Construction, Consultants, Infrastructure Projects, Healthcare, Education, Large Institutional Projects) Key Responsibilities Develop new business opportunities within your assigned sector Identify new customers, projects, tenders, and technology requirements Build and maintain relationships with key decision makers (CIOs, CTOs, IT Managers, Procurement Managers, Project Managers, Consultants, or Government Stakeholders depending on role) Translate customer requirements into qualified sales opportunities Work closely with Presales and Technical teams to prepare IT solutions and proposals Prepare quotations and commercial proposals, managing them through negotiation and closing Conduct regular customer meetings, site visits, and project meetings Maintain and grow an active sales pipeline, following up until closure Monitor competitors and market developments Support customer payment collection and maintain accurate records Achieve assigned sales and business development targets Requirements Minimum 3 years of proven B2B IT/Technology (or project) sales experience Relevant experience specifically within the sector you're applying for in the form below— general sales experience alone will not be considered Background in Systems Integration, IT Infrastructure, Cybersecurity, Networking, Data Centers, Cloud, or ELV highly preferred Benefits:Employment Type: Full-time, On-site Working Hours: 9:00 AM to 5:00 PMDays Off: Friday and Saturday Benefits: Social Insurance and Medical Insurance Compensation: Competitive salary + performance-based commission/incentives Apply by Filling the form below:https://docs.google.com/forms/d/e/1FAIpQLSfwy Jccq7c0mm8-Bzsydz HaS5MhRoOoZbj Mgw BCZxpe DWry OQ/viewform?usp=header
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<span>About AllCare.<br>ai AllCare is transforming senior healthcare by delivering fully coordinated, in-facility care built around one shared care plan.<br> We bring together in-facility providers — including primary care, psychiatry, podiatry, diagnostics, wound care, and chronic care — alongside pharmacy services, all supported by a 24/7 medical concierge team to ensure seamless, high-quality care for residents.<br> Prior experience working within the U.<br>S. healthcare system and its billing practices is required for this role.<br> Your Role Execute precise billing operations for U.<br>S. senior care providers , ensuring accurate reimbursement across Assisted Living, Hospice, and RCFE settings.<br> You’ll be the backbone of our revenue cycle, directly impacting financial health while working with cutting-edge billing technology.<br> This role is ideal for someone who has hands-on experience with U.<br>S. healthcare billing workflows and is comfortable navigating Medicare/Medicaid and private payers.<br> Key Responsibilities Claims Processing: Submit and track claims for U.<br>S. Medicare/Medicaid and private payers , focusing on Assisted Living, Hospice, and RCFE billing requirements.<br> Denial Management: Investigate and resolve claim rejections, underpayments, and coding errors (ICD-10, CPT).<br> Documentation Support: Collaborate with clinical teams to ensure service documentation aligns with billing compliance.<br> Patient Billing: Generate statements, process payments, and address patient inquiries.<br> Reporting: Assist in generating AR aging reports and reconciliation audits.<br> What We Offer Compensation: $500 base salary, plus up to 20% monthly performance bonus.<br> Fully remote working opportunity.<br> Competitive compensation.<br> Comprehensive medical insurance.<br> Generous paid time off (PTO).<br> Ongoing training in AllCare’s tech-enabled billing platforms.<br> Leadership development pathways.<br> Requirements Must be available to work Pacific Time (California) hours, Monday–Friday.<br> Minimum 2+ years of medical billing experience within the U.<br>S. healthcare system (senior care settings strongly preferred: ALFs, Hospice, RCFEs).<br> Proficiency in U.<br>S. Medicare/Medicaid billing rules and EHR systems (e.<br>g., Epic, Cerner).<br> Experience with U.<br>S.-based payers and reimbursement processes is mandatory.<br> Knowledge of California-specific billing regulations is a strong plus.<br> Strong attention to detail and problem-solving skills.<br> High school diploma required; AAPC certification (e.<br>g., CPC, CPB) is a plus.<br></span> </div>
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<span>About AllCare.<br>ai AllCare is transforming senior healthcare by delivering fully coordinated, in-facility care built around one shared care plan.<br> We bring together in-facility providers — including primary care, psychiatry, podiatry, diagnostics, wound care, and chronic care — alongside pharmacy services, all supported by a 24/7 medical concierge team to ensure seamless, high-quality care for residents.<br> Prior experience working within the U.<br>S. healthcare system and its billing practices is required for this role.<br> Your Role Execute precise billing operations for U.<br>S. senior care providers , ensuring accurate reimbursement across Assisted Living, Hospice, and RCFE settings.<br> You’ll be the backbone of our revenue cycle, directly impacting financial health while working with cutting-edge billing technology.<br> This role is ideal for someone who has hands-on experience with U.<br>S. healthcare billing workflows and is comfortable navigating Medicare/Medicaid and private payers.<br> Key Responsibilities Claims Processing: Submit and track claims for U.<br>S. Medicare/Medicaid and private payers , focusing on Assisted Living, Hospice, and RCFE billing requirements.<br> Denial Management: Investigate and resolve claim rejections, underpayments, and coding errors (ICD-10, CPT).<br> Documentation Support: Collaborate with clinical teams to ensure service documentation aligns with billing compliance.<br> Patient Billing: Generate statements, process payments, and address patient inquiries.<br> Reporting: Assist in generating AR aging reports and reconciliation audits.<br> What We Offer Compensation: $500 base salary, plus up to 20% monthly performance bonus.<br> Fully remote working opportunity.<br> Competitive compensation.<br> Comprehensive medical insurance.<br> Generous paid time off (PTO).<br> Ongoing training in AllCare’s tech-enabled billing platforms.<br> Leadership development pathways.<br> Requirements Must be available to work Pacific Time (California) hours, Monday–Friday.<br> Minimum 2+ years of medical billing experience within the U.<br>S. healthcare system (senior care settings strongly preferred: ALFs, Hospice, RCFEs).<br> Proficiency in U.<br>S. Medicare/Medicaid billing rules and EHR systems (e.<br>g., Epic, Cerner).<br> Experience with U.<br>S.-based payers and reimbursement processes is mandatory.<br> Knowledge of California-specific billing regulations is a strong plus.<br> Strong attention to detail and problem-solving skills.<br> High school diploma required; AAPC certification (e.<br>g., CPC, CPB) is a plus.<br></span> </div>
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<span>This is a fully remote opportunity for the role of Sales / Appointment Setter (Inbound Lead Qualification & Sales Coordination).<br> Applications that include an introduction video will be prioritized.<br> Due to the fully remote nature of this position, candidates should be comfortable communicating through video calls.<br> ROLE TITLESales / Appointment Setter (Inbound Lead Qualification & Sales Coordination) ROLE SUMMARY You serve as the first point of contact between potential customers and the sales team.<br> Your responsibility is not simply answering inquiries—it is ensuring every inbound lead is qualified correctly, responded to promptly, and moved efficiently through the sales pipeline.<br> Every interaction should move a prospect one step closer to becoming a customer.<br> On a daily basis, you will encounter: high volumes of inbound inquiries leads with varying levels of buying intent incomplete customer information scheduling conflicts follow-up opportunities that require persistence multiple communication channels requiring quick response Your role is to prioritize qualified opportunities, maintain accurate lead records, and ensure no sales opportunity is lost due to poor follow-up or delayed communication.<br> This position requires initiative.<br> Waiting for reminders before responding to leads or following up on prospects creates missed revenue opportunities.<br> Filtering Signal: This role is not suitable for individuals who require constant supervision, avoid voice conversations, or struggle with sales follow-up and customer engagement.<br> CORE RESPONSIBILITIES (REAL-WORLD EXECUTION)1.<br> Inbound Lead Management (Speed & Response) Respond promptly to inbound inquiries received through landing pages, social media, email, and other marketing channels Gather missing information to properly qualify each prospect Ensure every lead receives timely communication Identify high-intent opportunities and prioritize accordingly 2.<br> Lead Qualification (Sales Pipeline Management) Qualify leads based on budget, business profile, urgency, and buying intent Categorize leads into Tier 1, Tier 2, or Tier 3 according to established qualification criteria Route qualified opportunities to the appropriate sales representative Escalate hot prospects requiring immediate sales engagement 3.<br> Appointment Setting (Sales Coordination) Schedule discovery calls and sales meetings with qualified prospects Coordinate calendars to maximize appointment availability Confirm appointments and send reminders when necessary Follow up with prospects who miss scheduled meetings 4.<br> CRM & Lead Tracking (Pipeline Accuracy) Maintain accurate lead records and sales pipeline stages Update prospect information after every interaction Ensure notes, tags, and follow-up dates remain current Assist with future migration from spreadsheets into CRM platforms when required 5.<br> Follow-up & Pipeline Ownership (No Lead Left Behind) Execute timely follow-up activities with warm and inactive prospects Re-engage leads that have stalled in the sales process Monitor outstanding actions until appropriate resolution Ensure opportunities are never lost because of delayed communication 6.<br> Social Media Lead Support (Engagement & Conversion) Publish approved marketing content across social media platforms Monitor inbound messages and engagement Respond appropriately to inquiries or endorse qualified prospects to the sales process Track social-generated leads for reporting purposes 7.<br> Reporting & Sales Administration (Visibility) Maintain accurate lead trackers and activity reports Report appointment numbers, lead sources, and qualification outcomes Identify recurring issues affecting lead conversion Maintain organized documentation supporting sales activities REQUIREMENTS (Non-Negotiable) Previous experience in Sales, Appointment Setting, Inside Sales, or Lead Qualification Fluent verbal and written communication in both English and Egyptian Arabic Comfortable handling voice-based sales conversations Strong lead qualification and objection-handling skills Experience scheduling appointments and coordinating calendars Familiarity with CRM systems, lead pipelines, and sales processes Strong organizational and time management skills Able to manage multiple conversations while maintaining attention to detail Comfortable working independently with minimal supervision Quick learner with the ability to adapt to new tools and workflows Candidates who avoid proactive follow-up or depend on constant direction are unlikely to succeed in this role TOOLS Asana Email Google Calendar Google Workspace / Microsoft Office Social Media Platforms (Facebook, Instagram, LinkedIn, etc.<br>) CRM systems (current spreadsheet tracker with future CRM migration) WHAT WE VALUE MOST You respond quickly to new sales opportunities.<br> You qualify leads accurately rather than simply forwarding inquiries.<br> You maintain an organized and reliable sales pipeline.<br> You proactively follow up instead of waiting for prospects to respond.<br> You communicate professionally over voice and written channels.<br> You help maximize conversion through consistent execution.<br> You take ownership of every lead until the appropriate next step is completed.<br> WHAT THIS ROLE IS NOT Not a customer support position focused solely on answering questions Not a passive administrative role that only schedules meetings Not a social media management position Not a cold-calling role focused exclusively on outbound prospecting Not a role where leads are forwarded without qualification Not suitable for individuals uncomfortable with voice communication or proactive follow-up POSITION DETAILS Remote Full-time US business hours or overlapping schedule as required Independent contractor engagement Fast-paced sales environment with performance expectations Consistent responsiveness and follow-through are essential APPLICATION INSTRUCTIONS To apply, please answer the scenario below: Scenario: A prospect submits an inquiry through the company website requesting more information about the service.<br> During your initial call, you discover they have the budget and authority to purchase but are hesitant because they are comparing several competitors.<br> Task: Describe your actions during the first 15 minutes of handling this lead.<br> Explain how you would qualify the prospect, address their concerns, schedule the discovery call, and document the interaction.<br> We are evaluating: Sales communication skills Lead qualification process Decision-making and prioritization Follow-up strategy Organization and attention to detail Clear thinking and practical sales judgment are more important than writing style.<br> Benefits Paid Time Off HMO Fully Remote Work</span> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Design and development of advanced web applications and websites using modern technologies, industry best practices, and established development standards. Provides technical leadership in user interface design, front-end architecture, and web development while mentoring junior team members and ensuring the delivery of scalable, secure, and high-quality digital solutions. Collaborates with stakeholders to translate business requirements into innovative and effective web experiences that align with organizational goals.</p><p>Responsibilities:</p><ul><li>Lead the design, architecture, and development of complex web applications and websites.</li><li>Provide technical leadership and guidance to junior and mid-level designers and developers.</li><li>Review code, designs, and technical deliverables to ensure compliance with development standards and best practices.</li><li>Design and implement responsive, scalable, and high-performance web solutions.</li><li>Analyze business requirements and recommend appropriate technical solutions and development approaches.</li><li>Lead technical discussions, effort estimations, and project planning activities.</li><li>Design high-impact user interfaces, branding materials, marketing assets, and digital experiences.</li><li>Ensure consistency in design systems, UI standards, and user experience across projects.</li><li>Collaborate with Product Owners, QA Engineers, Project Managers, and stakeholders throughout the development lifecycle.</li><li>Define and enforce coding standards, development methodologies, and quality assurance practices.</li><li>Identify performance bottlenecks and implement optimization strategies.</li><li>Participate in system architecture decisions and technology evaluations.</li><li>Mentor team members through coaching, knowledge sharing, and technical training.</li><li>Monitor project progress, task assignments, and issue resolution to ensure successful project delivery.</li><li>Contribute to continuous process improvement initiatives and technology roadmaps.</li><li>Support project delivery by managing technical risks and providing solutions to complex challenges.</li><li>Complete special projects and assignments as required.</li></ul><p>Required Skills</p><ul><li>Expert-level experience in:</li><li>Android, iOS applications architecture, design and development</li><li>HTML5, CSS3, SASS/SCSS</li><li>JavaScript, jQuery, AJAX</li><li>Modern JavaScript Frameworks (Angular, React, Vue.js) is a plus</li><li>XML, JSON</li><li>Git and version control systems</li><li>Responsive Design, Bootstrap, Foundation, and Mobile-First Development</li><li>Adobe Creative Suite (Photoshop, Illustrator, XD, Figma)</li><li>Strong leadership and mentoring capabilities.</li><li>Excellent analytical and problem-solving skills.</li><li>Strong project estimation and planning skills.</li><li>Excellent communication and stakeholder management skills.</li><li>Ability to manage multiple projects and priorities simultaneously.</li><li>Strong attention to detail and commitment to quality.</li><li>Excellent organizational and time management skills.</li></ul><p>Qualifications and Experience:</p><ul><li>Bachelor s degree in Computer Science or equivalent.</li><li>Minimum 4 7 years of professional experience in web design and front-end/web application development.</li><li>Proven experience leading web development projects and mentoring team members.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s degree in Computer Science or equivalent.</li><li>Minimum 4 7 years of professional experience in web design and front-end/web application development.</li><li>Proven experience leading web development projects and mentoring team members.</li><li>Expert-level experience in:<ul><li>Android, iOS applications architecture, design and development</li><li>HTML5, CSS3, SASS/SCSS</li><li>JavaScript, jQuery, AJAX</li><li>Modern JavaScript Frameworks (Angular, React, Vue.js) is a plus</li><li>XML, JSON</li><li>Git and version control systems</li><li>Responsive Design, Bootstrap, Foundation, and Mobile-First Development</li><li>Adobe Creative Suite (Photoshop, Illustrator, XD, Figma)</li></ul></li><li>Strong leadership and mentoring capabilities.</li><li>Excellent analytical and problem-solving skills.</li><li>Strong project estimation and planning skills.</li><li>Excellent communication and stakeholder management skills.</li><li>Ability to manage multiple projects and priorities simultaneously.</li><li>Strong attention to detail and commitment to quality.</li><li>Excellent organizational and time management skills.</li></ul><p></p></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><strong>Recruitment Fraud Alert</strong></p><br><br>
<p>We’ve learned that scammers are impersonating Commvault team members—including HR and leadership—via email or text. These bad actors may conduct fake interviews and ask for personal information, such as your social security number. </p><br><br>
<p><strong>What to know:</strong></p><br><br>
<ul>
<li>Commvault does <em>not</em> conduct interviews by email or text.</li>
<li>We will never ask you to submit sensitive documents (including banking information, SSN, etc) before your first day.</li>
</ul>
<p>If you suspect a recruiting scam, please contact us at <u>wwrecruitingteam@commvault.com </u></p><br><br>
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<p><strong>About Commvault</strong> </p><br><br>
<p>Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data. </p><br><br><br>
Company Description:<br>Commvault is a worldwide leader in delivering backup and recovery solutions for the complex enterprise. Commvault allows you to protect, manage, and use your data, while running it in a consistent, compliant way. Our automated solutions work on-prem and in the cloud, and work with the digital tools and procedures you’re already using. Keep your data accessible and actionable with a single solution that ensures your data is always available — no matter what.<br>What you'll do...<br>
<ul>
<li>Troubleshoot and resolve critical support problems.</li>
<li>Troubleshoot customer issues using remote desktop software.</li>
<li>Optimally interact through phone and email with customers as you address their problems.</li>
<li>Dedication to the success and satisfaction of our customers</li>
<li>Recreation of problems in house</li>
<li>Root Cause Analysis and / or provision of examples of software bug</li>
<li>Working independently and as a team to come up with the best solutions to a customer problem.</li>
<li>Providing outstanding phone-based support for a variety of sophisticated, time critical issues.</li>
<li>Using and sharing your knowledge of a wide range of technologies</li>
<li>Working remotely on enterprise level customers and dark sites</li>
<li>Having the opportunity to build labs and simulators.</li>
<li>Ability to be involved in product BETA testing.</li>
<li>Contributing to our Solutions Engine and online forums</li>
</ul>
Who you are:<br>
<ul>
<li>At least 2+ years of technical/customer support experience</li>
<li>Detailed knowledge of administration and trouble shooting in storage technologies (think troubleshooting via the event logs, acquiring crash and application dumps, analysing network packets, windows firewall, VSS).</li>
<li>Solid understanding of SAN & NAS.</li>
<li>Networking and troubleshooting connectivity, name resolution and performance-based issues with OS and/or hardware. Microsoft clustering technologies and TCP/IP and DNS</li>
<li>Understanding backup theory and design. Backup and data management fundamentals</li>
<li>Previous experience with backup software such as Veritas, Symantec, Backup Exec, Shadow Protect, NetBackup, Networker, Avamar, VEEAM, or TSM is a plus.</li>
<li>Linux Skills - desirable</li>
<li>Previous experience fixing / addressing enterprise environments.</li>
<li>Strong customer relations skills.</li>
<li>Strong multi-tasking and prioritization skills.</li>
<li>Strong written and verbal communication skills.</li>
<li>Excellent teammate.</li>
<li>Proficiency in one of the following languages is a must (German, French, Italian or Spanish)</li>
</ul>
<strong>You’ll love working here because:</strong><br>
<ul>
<li>Continuous professional development, product training, and career path</li>
<li>Annual health check-ups, Car lease Program, and Tuition Reimbursement</li>
<li>A comprehensive company culture, an opportunity to join our Community Guilds</li>
</ul>
<strong>Additional Information:</strong><br>Recognized as a leader in the Gartner Magic Quadrant for Data Centre Backup and Recovery Software, our industry’s definitive independent ranking. For the sixth straight year, Commvault has been named a leader. And this year we’re further on the “Completeness of vision” and highest on the “ability to implement”.<br>Commvault offers its products through a broad array of distribution partner globally, while building upon its validated portfolio of strategic partnership with leading technology companies including Microsoft, Amazon web services, Cisco, Oracle, SAP, Nutanix, Pure, HP, Hitachi, NetApp & many others. Commvault’s global headquarter is in Tinton Falls NJ, with additional offices that support customers globally across the Americas, EMEA & APAC.<br>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform critical job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.<br>Ready to #makeyourmark at Commvault? Apply now!<br>
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<p>Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.</p><br><br>
<p>Commvault’s goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email <span>accommodations@commvault.com</span> For any inquiries not related to an accommodation please reach out to <span>wwrecruitingteam@commvault.com</span>.</p><br><br>
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<p>Commvault's Privacy Policy </p><br><br>
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About UsDaftra - دفترة is a leading cloud-based Saa S provider supporting more than 50 business sectors across the Arab region. Our platform delivers secure, scalable, and fully customizable enterprise management solutions with a 99.9% uptime guarantee, accessible anytime, anywhere, across multiple devices. At Daftra, we simplify business operations by empowering organizations with flexible systems that grow with their needs backed by strong engineering, product excellence, and customer-centric innovation.<br>Objective of the Position:Lead and develop the ERP Sales team to achieve sales targets by driving performance, optimizing sales operations, coaching team members, and supporting strategic customer opportunities while ensuring compliance and contributing to sustainable business growth.<br>Key Responsibilities:Team Leadership & Development • Oversee the daily activities and performance of the Sales Account Managers to ensure alignment with company objectives.• Monitor team performance, identify skill gaps, and design tailored development plans for continuous improvement.• Deliver regular coaching sessions and create actionable plans to elevate underperformers and unify team performance.• Support recruitment and onboarding processes, including shadowing programs, to ensure seamless integration of new hires. Sales Performance & Operations • Analyze key sales metrics (e.g., conversion rates, deal values, sales cycle duration, outreach effectiveness) and recommend actionable improvements.• Ensure sales processes and closed deals adhere to company sales policies and compliance standards.• Audit and enhance data entry accuracy and consistency in our tools (CRM, Portal and communication tools) promote best practices for internal communication and documentation.• Use the department’s existing tools to automate routine tasks and help the team work more efficiently• Proactively identify operational or sales obstacles and work collaboratively with relevant departments to resolve them promptly. Client Engagement & Strategic Growth • Support Sales Account Managers in high-value enterprise deals and attend client meetings when necessary.• Manage escalated customer issues to ensure timely and satisfactory resolution.• Support reseller and partner programs to grow the market and explore new opportunities• Oversee team attendance and scheduling to align with resource planning needs.<br>Required Qualifications:Education & Experience: Bachelor’s degree in in Marketing٫ Business or related field. Minimum of 4 years of experience in sales account management., preferably in the Saa S industry. Proven experience in Managing Sales Teams at least 2 years,Technical Skills: Use CRM (e.g. Hub Spot) effectively for data accuracy and sales tracking. Leverage data analysis and business intelligence tools to monitor and improve team performance. Advanced data analysis and visualization skills (e.g., Excel, Power BI). Strong in creating Presentation Material using (Canva, Power Point, etc..) Soft Skills: • Strong leadership and team management skills.• Excellent problem-solving and decision-making abilities.• Effective communication and presentation skills.• Attention to detail and a commitment to excellence.• Strong Presentation skills.<br>Why Join Daftra?- USD Salary- Transportation allowance- Career growth- MBA discount- Gym membership- Friendly environment
<p><h4>JLL empowers you to shape a brighter way.</h4>
<p>Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.</p>
<h4>Roles and responsibilities</h4>
<h4>Business management</h4>
<ul>
<li>Helps implement annual HSE business plan objectives and targets at the program/project level</li>
<li>Contributes to ‘work winning’ by contributing to RFP responses (as required)</li>
<li>Implements the requirements of our ISO 45001 certified Occupational Health & Safety Management System (OHSMS) and provides feedback on potential improvement opportunities</li>
<li>Provides HSE support and guidance to program/project staff</li>
<li>Helps to deliver JLL’s Global Week campaign on their assigned program/project</li>
<li>Implements all new and revised HSE plans, processes, procedures, and other documents as communicated by the Senior HSE Manager or HSE Lead & Subject Matter Expert</li>
<li>Attends all MEA HSE meetings and proactively participates</li>
</ul>
<h4>Program start-up and mobilization</h4>
<ul>
<li>Acts as primary project contact for HSE matters on their program/project</li>
<li>Works with project teams to identify HSE resource requirements</li>
<li>Works with project teams to understand client HSE requirements and deliverables</li>
<li>Develops and delivers project specific documents (e.g. HSE plans, procedures, forms) using templates from the knowledge platform (KP)</li>
<li>Consults with the MEA HSE Lead & SME if client required documents are not available on the KP</li>
<li>Submits all project specific HSE documents for the required QA/QC checks</li>
<li>Conducts technical evaluations on consultant/contractor technical RFP returns</li>
<li>Reviews consultant and contractor HSE document submissions for suitability and compliance with client, legal and JLL requirements</li>
<li>Ensures a comprehensive project HSE plan is developed, and complies with JLL requirements</li>
</ul>
<h4>Project delivery</h4>
<ul>
<li>Conducts internal HSE review meetings and inspections/audits to ensure compliance with the HSE management plan and client requirements</li>
<li>Conducts inspections to monitor staff compliance to their HSE responsibilities and JLL requirements. Reports any non-compliance to the Senior HSE Manager or program/project director</li>
<li>Provides HSE advice and guidance to the program/project director</li>
<li>Manages performance of direct reports, and deals effectively with non-performance issues when needed in a timely manner</li>
<li>Conducts audits and inspections to ensure that specified HSE deliverables and contractual obligations are implemented. Deals effectively with any shortfalls in performance</li>
<li>Ensures the performance of client employed consultants and contractors is monitored against their contractual requirements, approved HSE plans, and raises any issues with the client</li>
<li>Provides HSE performance reports and presentations to the client and stakeholders</li>
<li>Ensures a structured program of training is delivered to both the project and HSE team</li>
<li>Drives a positive safety culture through recognition of important project milestones (e.g. million manhours) and individual behaviors</li>
<li>Provides project achievement details to the Senior HSE Manager or MEA HSE Lead & SME in a timely manner</li>
<li>Ensures project compliance with all JLL corporate and regional HSE requirements</li>
<li>Develops and maintains an environment of trust, diversity, and inclusion</li>
<li>Demonstrates behaviors and leadership in line with JLL core values, adhering to the code of ethics in all areas of work delivery and instills this into the whole team at every opportunity</li>
<li>Provides support, guidance and coaching to team members</li>
<li>Conducts a monthly team meeting to engage, communicate, and cascade information to team members</li>
<li>Collates program/project HSE performance data, produces a monthly performance report, and submits to the designated Senior Manager (if applicable), program/project director and client</li>
<li>Conducts project audits to validate compliance with OHSMS, project HSE plans and client HSE deliverables</li>
<li>Provides the Senior HSE Manager or MEA HSE Lead & SME with on-time HSE performance statistics, for inclusion in the monthly ExCom HSE report</li>
</ul>
<h4>Human resources management</h4>
<ul>
<li>Assists the Talent Acquisition team in identifying and selecting suitable HSE candidates</li>
<li>Engages in selection, interviewing and recruitment of project HSE candidates (below director level) with relevant project directors</li>
<li>Seeks to further the diversity and inclusion agenda and targets (including Saudization and Emiratization targets) throughout the recruitment process</li>
<li>Interprets and incorporates HSE business plan objectives into their own (and team members’) goal setting</li>
<li>Ensures timely completion of all performance management processes in Workday</li>
<li>Ensures the correct management of underperforming direct reports ensuring correct HR processes are followed and consultation at every stage is sought in a timely manner</li>
</ul>
<h4>Requirement</h4>
<p><strong>Education:</strong> Bachelor's degree in Occupational Health and Safety, Environmental Science, Engineering, or related field. Master's degree preferred.</p>
<p><strong>Experience:</strong> 7-10 years of progressive experience in health, safety, and environmental management, with at least 3-5 years in a supervisory or management role.</p>
<p><strong>Industry experience:</strong> Experience in relevant industry sectors (construction, manufacturing, facilities management, or commercial real estate preferred). Familiarity with contractor management and construction site safety protocols.</p>
<p><strong>Leadership skills:</strong> Proven ability to lead and develop HSE teams. Strong influence and stakeholder management capabilities across all organizational levels.</p>
<p><strong>Communication:</strong> Excellent written and verbal communication skills. Ability to deliver effective HSE training and presentations to diverse audiences.</p>
<p><strong>Analytical skills:</strong> Strong analytical and problem-solving abilities. Experience with HSE management systems, metrics tracking, and data-driven decision making.</p>
<p><strong>Technical proficiency:</strong> Proficiency with Microsoft Office Suite and HSE management software platforms. Experience with incident reporting and management systems.</p>
<p><strong>Location:</strong> On-site – Cairo, EGY</p>
<p>If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!</p>
<p>At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.</p>
<p>Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally, the personal information we collect from you is for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with an appropriate level of security and keep it for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.</p>
<p>Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may request accommodation through the appropriate channels provided during the application process.</p></p><p></p>