Islamic Education teacher Jobs - Giza Egypt

<p><strong>ROLE PURPOSE:</strong></p><p>Serve as TMR’s finance business partner and the key link between retail management and centralized Holding functions. Build financial visibility, support disciplined budgeting and expansion decisions, and turn accurate retail data into practical recommendations. The role coordinates and challenges financial processes without duplicating Holding accounting, treasury execution or statutory responsibilities.</p><p><br></p><p><strong>KEY RESPONSIBILITIES:</strong></p><ul><li>Act as the single operational finance interface across TMR, Holding Finance, Feasibility, Budgeting and Banking/Treasury; follow up deliverables, resolve information gaps and escalate risks. Partner with the Managing Director and Business Unit Directors.</li><li>Coordinate and monitor annual budgets, rolling forecasts and monthly actual-versus-budget reviews across stores, brands, business units and head office. Consolidate sales, OPEX, payroll, marketing, inventory, CAPEX, store-opening costs, working capital and cash requirements; explain variances and drive corrective actions.</li><li>Jointly with Holding Finance, define a consistent KPI dictionary, data owners, sources and reporting cadence. Establish reliable dashboards with Actual/Budget/Forecast/Prior Year views at store, brand, BU and consolidated levels; proactively interpret performance and recommend actions.</li><li>Track sales and like-for-like growth, sales/sqm, conversion, average ticket, gross and contribution margins, markdowns, EBITDA, occupancy and staff costs, stock turnover, sell-through, aging, cash conversion and working capital.</li><li>Support business cases for new brands and stores, challenge assumptions and analyze scenarios, ROI, IRR and payback. Track approved CAPEX and post-opening performance against original feasibility plans.</li><li>Coordinate funding forecasts, supplier/import payments and store-opening commitments with Holding Treasury and Banking; flag potential delays and cash constraints. Improve ERP/data flows, reporting discipline and financial controls.</li></ul><p><br></p><p><strong>REQUIRED PROFILE:</strong></p><ul><li><strong>Experience:</strong> 7–10+ years in retail FP&amp;A, commercial finance or business controlling, with hands-on experience in multi-store / multi-brand retail (fashion, lifestyle, beauty, F&amp;B or entertainment).</li><li><strong>Skills:</strong> Strong store economics, budgeting, financial modeling and investment analysis. Advanced Excel; ERP experience (ideally Microsoft Dynamics 365) and Power BI preferred.</li><li><strong>Education:</strong> Degree in Finance, Accounting, Economics or Business; professional qualification advantageous.</li><li><strong>Essential behaviors:</strong> Analytical and commercially astute; entrepreneurial, proactive and solution-oriented; able to challenge assumptions, work independently, coordinate stakeholders and communicate clear recommendations to non-finance leaders.</li></ul>

<strong>Company Description</strong> Tradeline Stores is the retail arm of Appleline Co., the first company to introduce the Apple Authorized Reseller concept to the Egyptian market. Established in 2007, Tradeline offers a dedicated Apple-focused environment where customers can explore products, solutions, and accessories. The company is committed to enriching the buying experience through hands-on demonstrations, strong product and software knowledge, and comprehensive pre- and after-sales support. Tradeline also provides training, customer finance programs, events, and promotions to meet the needs of both new and experienced Apple users. Team members receive professional training to offer specialist advice and support customers at all levels of expertise.<br><strong>Role Description</strong> The Assistant Store Manager is a full-time, on-site role based in Giza. This role supports the Store Manager in overseeing daily store operations, including staff supervision, scheduling, and ensuring a high standard of customer service. The Assistant Store Manager helps manage product displays, stock levels, and store merchandising to align with brand standards and promotional activities. Day-to-day responsibilities include guiding team members, resolving customer issues, monitoring store performance, and supporting retail loss prevention efforts. The role also involves coordinating training for staff on Apple products and solutions, assisting with sales targets, and contributing to a positive, inclusive, and performance-focused store environment.<br><strong>Qualifications<br></strong> <ul><li>Customer-focused skills, including Customer Service and Customer Satisfaction, with a commitment to delivering a high-quality, personalized in-store experience.</li><li>Strong interpersonal and Communication skills to effectively support, coach, and guide team members and interact with a diverse customer base.</li><li>Store Management capabilities, including overseeing daily operations, supporting staff scheduling, assisting with sales targets, and maintaining merchandising standards.</li><li>Understanding of Retail Loss Prevention practices, with the ability to support inventory control and safeguard store assets.</li><li>Previous experience in retail, preferably in consumer electronics or technology, and familiarity with Apple products and solutions.</li><li>Demonstrated leadership potential, with the ability to motivate teams and contribute to a collaborative, inclusive work environment.</li><li>Strong problem-solving and organizational skills, with attention to detail and reliability in managing responsibilities.</li><li>High school diploma or equivalent required; post-secondary education in business, retail management, or a related field is an advantage.</li></ul>

<p>Training Design &amp; Content Development</p><ul><li><p>Design and develop training programs, presentations, facilitator guides, learning materials, exercises, and assessments.</p></li><li><p>Translate business processes, SOPs, products, and technical knowledge into engaging and easy-to-understand training content.</p></li><li><p>Develop interactive learning experiences using classroom activities, simulations, case studies, videos, and digital tools.</p></li><li><p>Regularly review and update training materials to reflect business changes and evolving learning needs.</p></li></ul><p>Onboarding &amp; Induction</p><ul><li><p>Design and deliver structured onboarding programs covering Bosta's business model, products, services, processes, values, and culture.</p></li><li><p>Coordinate functional onboarding with department leaders to ensure new joiners acquire essential business and role-related knowledge.</p></li><li><p>Assess onboarding effectiveness and employees' knowledge readiness.</p></li></ul><p>Internal Functional &amp; Behavioral Training</p><ul><li><p>Design and deliver regular training programs across Commercial, Operations, Customer Experience, and other business functions.</p></li><li><p>Facilitate behavioral training covering communication, teamwork, customer centricity, problem-solving, and supervisory skills.</p></li><li><p>Partner with internal subject matter experts to develop and deliver technical and functional training.</p></li><li><p>Conduct refresher training following changes in products, systems, processes, or policies.</p></li></ul><p>Knowledge Transfer &amp; Internal Learning</p><ul><li><p>Build and maintain a structured library of training content and learning resources.</p></li><li><p>Facilitate knowledge-sharing sessions and cross-functional learning initiatives.</p></li><li><p>Support internal trainers and subject matter experts through Train-the-Trainer activities.</p></li><li><p>Contribute to structured learning paths that support employee development and internal promotions.</p></li></ul><p>Training Effectiveness &amp; Reporting</p><ul><li><p>Execute the internal training calendar and ensure timely program delivery.</p></li><li><p>Conduct pre- and post-training assessments to measure learning outcomes.</p></li><li><p>Evaluate training effectiveness through participant feedback and follow-up with line managers.</p></li><li><p>Maintain accurate training records and report training coverage, completion, and effectiveness.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><ul><li>Bachelor's degree in Human Resources, Business Administration, Education, or a related field.</li><li>3 5 years of experience in corporate training, instructional design, or Learning &amp; Development.</li><li>Proven hands-on experience in both training content development and training delivery.</li><li>Strong facilitation, presentation, and communication skills in Arabic and English.</li><li>Proficiency in PowerPoint and training design tools such as Canva, Articulate, or equivalent platforms.</li><li>Ability to simplify complex business and technical information into practical learning materials.</li><li>Experience in technology, e-commerce, logistics, retail, or fast-growing organizations is preferred.</li></ul>Competencies<ul><li>Instructional Design &amp; Content Development</li><li>Training Facilitation &amp; Presentation</li><li>Communication &amp; Storytelling</li><li>Business Understanding &amp; Learning Agility</li><li>Creativity &amp; Digital Learning Tools</li><li>Stakeholder Collaboration</li></ul></li></ul>

<p><strong>Company Description</strong> Alorica is a global customer experience (CX) provider that partners with leading brands to design and deliver exceptional customer interactions from strategy through execution. The company combines proven performance, deep industry expertise, and advanced technology to achieve strong results for clients and create meaningful experiences for customers. Alorica is known for challenging convention, building long-term client relationships, and operating with integrity and authenticity. With 100,000 professionals across 17 countries, serving over 250 brands in more than 75 languages, Alorica offers diverse career paths and growth opportunities. Applicants can join a curious, creative, and connected team focused on elevating customer experiences.</p><p><strong>Role Description</strong> In this full-time, on-site Customer Service role based in Giza, team members handle inbound and outbound customer interactions in English (B2/C1 level), including calls, emails, and chats. Daily tasks include responding to inquiries, resolving issues, providing product or service information, and documenting interactions accurately in internal systems. The role involves following established procedures, meeting performance targets such as quality, productivity, and customer satisfaction, and escalating complex cases when necessary. Customer Service representatives collaborate with supervisors and teammates, participate in coaching and training sessions, and contribute to continuous improvement of processes and customer experience. This position requires consistent attendance on-site in Giza and adherence to scheduled shifts.</p><p><strong>Qualifications</strong></p><p> </p><ul><li>Strong communication skills in English at B2/C1 level, including clear speaking, active listening, and professional written communication.</li><li>Customer service mindset with skills in problem solving, conflict resolution, and empathy when handling diverse customer needs.</li><li>Competence in basic computer use, including typing, navigating multiple systems, and accurately entering and retrieving data.</li><li>Ability to manage time effectively, handle multiple tasks, and maintain attention to detail in a fast-paced contact center environment.</li><li>Adaptability to shifting priorities, new processes, and performance feedback, with a willingness to learn and improve.</li><li>Teamwork and collaboration skills, including reliability, respect for colleagues, and openness to coaching.</li><li>Previous experience in customer support, call centers, or related roles is preferred but not mandatory.</li><li>High school diploma or equivalent required; additional education in business, communication, or related fields is an advantage.</li><li>Availability to work rotating shifts, weekends, and holidays as needed, in an on-site environment in Giza.</li></ul>

<p><strong>Company Description</strong> Three Tech is a fast-growing leader in the design, manufacture, distribution, and sales of premium mobile accessories that enhance the mobile experience. Founded in 2018, the company has expanded across Egypt, the Arab world, and the Gulf countries, with headquarters in Egypt and distribution offices in Dubai and Saudi Arabia. This regional presence allows Three Tech to deliver the latest innovations quickly to a diverse customer base. A dedicated team of experts in management, marketing, and distribution ensures high product quality, reliable delivery, and strong partnerships. Driven by a passion for technology and excellence, Three Tech is reshaping the mobile accessory market with solutions that support both functionality and lifestyle.</p><p><strong>Role Description</strong> The Telesales Specialist is a full-time, on-site role based in Giza. This role is responsible for making outbound and receiving inbound calls to present Three Tech products, qualify customer needs, and close sales in line with company targets. The Telesales Specialist will follow up on leads, maintain accurate records in the CRM, and build long-term relationships with customers through effective communication and support. Daily tasks include handling customer inquiries, addressing objections, coordinating with the sales and distribution teams, and providing feedback on customer trends. The role also involves following established call scripts, meeting performance KPIs, and participating in training sessions to stay informed about new products and promotions.</p><p><strong>Qualifications</strong></p><p> </p><ul><li>Strong Sales skills, including telesales techniques and goal-oriented closing abilities.</li><li>Excellent Communication skills, both verbal and written, with clear and professional phone presence.</li><li>Customer Service and Customer Support skills to handle inquiries, resolve issues, and maintain customer satisfaction.</li><li>Ability to deliver and receive Training, including learning new products quickly and sharing knowledge with team members.</li><li>Proficiency in basic computer and CRM systems; ability to document calls and update customer records accurately.</li><li>Previous experience in telesales, call centers, or phone-based sales roles is preferred.</li><li>Strong time management, resilience under pressure, and the ability to meet or exceed individual and team targets.</li><li>Fluency in Arabic; working knowledge of English is an advantage.</li><li>High school diploma or equivalent required; post-secondary education in business or a related field is an asset.</li></ul>

<strong>Company Description</strong> ELTarek Automotive began over 40 years ago in Alexandria, Egypt, as an authorized distributor for Mercedes-Benz passenger cars and has since grown into a leading automotive retailer. The company now represents more than 18 brands across branches in Egypt and holds approximately 16% of the Egyptian market share. ELTarek Automotive is committed to delivering a distinctive sales and after-sales experience that goes beyond traditional car dealerships. Its integrated services include insurance, financing, and trade-in options, offering customers a comprehensive automotive solution. Team members join a dynamic, customer-focused environment with strong roots and a reputation for quality service.<br><strong>Role Description</strong> The Car Salesperson role at ELTarek Automotive is a full-time, on-site position based in Giza. The Car Salesperson will welcome and engage potential customers, assess their needs, present suitable vehicle options, and conduct test drives. This role includes explaining features, pricing, financing, insurance, and trade-in options, as well as preparing and reviewing sales paperwork to ensure accuracy and compliance with company policies. The Car Salesperson will follow up with prospects and existing customers to support customer retention and referrals, coordinate with the after-sales and finance teams, and maintain an organized, professional showroom environment. Regular achievement of individual and team sales targets, along with staying updated on product knowledge and market trends, is expected.<br><strong>Qualifications<br></strong> <ul><li>Customer-focused capabilities, including strong Customer Satisfaction and Customer Retention skills.</li><li>Interpersonal Skills and Communication skills to build trust, negotiate effectively, and support a positive showroom experience.</li><li>Experience or strong interest in Automotive Sales, with the ability to understand and explain vehicle features and value propositions.</li><li>Solid sales and negotiation skills, including prospecting, closing deals, and managing objections.</li><li>Basic understanding of financing, insurance, and trade-in processes in the automotive sector.</li><li>Ability to work on-site full time in Giza, including weekends or extended hours as business requires.</li><li>Proficiency in record-keeping and using sales or CRM systems; basic computer literacy is required.</li><li>Previous experience in retail sales or automotive sales is preferred but not mandatory; training may be provided.</li><li>High school diploma or equivalent required; further education in business, marketing, or related fields is an advantage.</li><li>Professional appearance, integrity, and a commitment to delivering an inclusive, respectful customer experience.</li></ul>

<p><strong>Company Description</strong> <strong>EGEC </strong>is a multi-disciplinary engineering consultancy firm operating across Buildings &amp; Facilities, Urban Development, Water &amp; Environment, and Transportation, with a strong regional presence in the Middle East and North Africa. Established in 1986 in Cairo, Egypt as a shareholding company and registered as an Engineering House of Expertise, EGEC quickly gained recognition as a leading consultancy firm in Egypt. Over nearly three decades, the firm has built a solid reputation for reliable expertise and commitment to quality, and is certified in accordance with ISO 9001:2008 requirements. EGEC follows comprehensive practices in Quality and Operation Management, HSE, Training and Staff Development, Human Resources, Business Integrity, and Social Responsibility. Its portfolio includes residential, commercial, educational, healthcare and public buildings, industrial facilities, transportation engineering, highways and bridges, water and environment projects, and heavy civil works such as tunnels, dams, and marine structures.</p><p><strong>About the Role:</strong></p><p>EGEC is expanding its engineering team in our Cairo Branch (Haram, Giza) and is actively looking for a skilled <strong>Senior Electrical Shop Drawing Engineer</strong> with proven expertise in electrical detailing, BIM workflows, and multidisciplinary MEP coordination for high-profile regional and KSA projects.</p><p><strong> Key Responsibilities:</strong></p><ul><li>Develop and deliver fully coordinated electrical shop drawings, single-line diagrams (SLDs), schematic diagrams, and containment routing.</li><li>Produce builder’s work drawings and resolve clashes across architectural, structural, and mechanical systems.</li><li>Ensure all shop drawings comply with project specifications, design intents, and local/Gulf building codes (SBC, IEC, NEC).</li><li>Prepare detailed quantity take-offs (BOQ support) and material submittals review where needed.</li><li>Coordinate effectively with site teams, project managers, and lead consultants to meet milestone deadlines.</li></ul><p><strong> Requirements &amp; Qualifications:</strong></p><ul><li><strong>Education:</strong> Bachelor’s degree in Electrical Engineering.</li><li><strong>Experience:</strong> <strong>7 to 10 y</strong>ears of professional experience in <strong>electrical shop drawings and MEP coordination (engineering consultancy or leading main contractor background).</strong></li><li><strong>Software Proficiency:</strong> Advanced mastery of <strong>AutoCAD</strong>, <strong>Revit MEP</strong>, and <strong>Navisworks</strong> (clash detection &amp; coordination).</li><li><strong>Technical Skills:</strong> Extensive hands-on knowledge in power distribution, indoor/outdoor lighting, earthing &amp; lightning protection, and Low-Current / ELV routing.</li><li><strong>Regional Exposure:</strong> Prior experience working on <strong>KSA projects</strong> is highly preferred.</li><li><strong>Availability:</strong> Candidates with immediate availability or short notice periods will be given priority.</li></ul><p><br></p>

<strong>Company Description</strong> ElTarek Automotive and Trading Co. was founded over 40 years ago in Alexandria, Egypt, initially serving as an authorized distributor for Mercedes-Benz passenger cars. Over time, the company has expanded beyond traditional car sales to offer a comprehensive customer experience that includes insurance, financing, and trade-in services. Today, ELTarek Automotive connects with hundreds of customers daily through its branches across Egypt. The company distributes more than 18 automotive brands and holds approximately 16% of the Egyptian market share, reflecting its strong presence and ongoing growth in the automotive sector.<br><strong>Role Description</strong> The junior Operational Specialist – Ex Automotive is a full-time, on-site role based in Giza. This role supports daily operational activities across the showroom and service areas, including coordinating vehicle deliveries, monitoring inventory movements, and ensuring accurate documentation for sales, trade-in, and after-sales processes. The specialist assists in organizing schedules, following up on insurance and financing workflows, and liaising with internal teams to maintain smooth operations. The role also involves updating internal systems, preparing basic operational reports, and supporting continuous improvement in customer-facing processes. The specialist is expected to collaborate closely with senior team members, follow established procedures, and uphold ELTarek Automotive standards for efficiency and service quality.<br><strong>Qualifications<br></strong> <ul><li>Operational and administrative skills: ability to handle documentation, data entry, record-keeping, and basic reporting with attention to detail.</li><li>Coordination and organizational skills: capability to manage schedules, track vehicle movements, and support cross-functional workflows.</li><li>Customer-oriented skills: strong service mindset, clear communication, and professional interaction with internal and external stakeholders.</li><li>Analytical and problem-solving skills: capacity to identify operational issues, follow procedures, and escalate or resolve problems in a timely manner.</li><li>Technical and digital skills: proficiency in MS Office (Excel, Word, Outlook) and familiarity with ERP or dealership management systems is an advantage.</li><li>Automotive sector awareness: interest or previous exposure to automotive operations, vehicle sales, or after-sales services is beneficial.</li><li>Education: bachelor’s degree or equivalent in Business, Operations Management, Logistics, or a related field is preferred.</li><li>Work style: ability to work on-site in Giza, collaborate within a team, follow guidelines, and adapt to a fast-paced environment.</li></ul>

<p><strong>Title : Graphic Designer - (FMCG Exp is a must)</strong></p><p><strong>Location : 6th of October City, Giza, Egypt</strong></p><p><strong>Job Type : Full Time</strong></p><ul><li><strong>Please Read the Post Requirements Carefully !!</strong></li><li><strong>Please Answer All Screening Questions Carefully !!</strong></li></ul><p><br></p><p><strong>Job Purpose</strong></p><p>Develop high-quality visual assets by translating brand requirements into creative designs, ensuring consistency, clarity, and strong visual impact across all brand communications, packaging, and marketing materials.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Brand &amp; Content Development</strong>: Review visual assets for compliance with brand identity systems (logo usage, typography, color application) and ensure consistent application of brand guidelines across all channels</li></ul><p><br></p><ul><li><strong>Marketing &amp; Campaign Visuals</strong>: Produce creative and persuasive visuals—including banners, posters, online advertisements, and digital graphics—to support marketing campaigns, improve promotional effectiveness, and increase brand visibility</li></ul><p><br></p><ul><li><strong>Packaging &amp; Product Design</strong>: Incorporate brand identity into packaging layouts, product labels, and retail displays while aligning with printing specifications, material constraints, and regulatory standards</li></ul><p><br></p><ul><li><strong>Digital Content</strong>: Design engaging visual content tailored for digital platforms, e-commerce, and social media channels</li></ul><p><br></p><ul><li><strong>Corporate &amp; Internal Communications</strong>: Support internal brand engagement and corporate communications by designing internal newsletters, corporate templates, executive communications, training materials, and corporate announcements</li></ul><p><br></p><ul><li><strong>Event &amp; Exhibition Design</strong>: Develop event branding, exhibition booths, signage, invitations, stage backdrops, and presentation templates for both internal and external company events</li></ul><p><br></p><ul><li><strong>Resource Optimization</strong>: Organize digital asset libraries and design files systematically to enable efficient retrieval and reduce duplicated efforts</li></ul><p><br></p><ul><li><strong>Vendor Coordination</strong>: Coordinate with external vendors by preparing print-ready files, specifying production requirements, and reviewing proofs to ensure final outputs meet technical standards</li></ul><p><br></p><ul><li><strong>NPD Support</strong>: Support New Product Development (NPD) launch readiness by creating product packaging, promotional visuals, and mockups</li></ul><p><br></p><p><strong>Job Requirements:</strong></p><ul><li><strong>Education</strong>: Bachelor’s degree or diploma in Graphic Design, Visual Arts, Multimedia, or a related field</li><li><strong>.Experience</strong>: 3–5 years of experience in graphic design, preferably with 2–4 years within a marketing or communications environment</li><li>Proven experience in packaging design and artwork adaptation.</li><li>Strong knowledge of print production and prepress processes.</li><li>Advanced Adobe Illustrator skills, with proficiency in Photoshop and InDesign.</li><li>Experience preparing print-ready artwork and working within brand guidelines.</li><li>Experience creating packaging and promotional materials.</li><li>FMCG or food industry experience, preferably in food packaging.</li><li>Strong attention to detail, creativity, and the ability to manage multiple projects under tight deadlines.</li></ul><p>.</p>

<strong>Company Description</strong> Raya CX (RAYA Customer Experience) delivers next-generation BPO and customer experience management services for clients across multiple industries. Since 2001, Raya CX has been a preferred partner for customer service, technical support, and global services for Fortune 1000 companies in North America, Europe, the Middle East, and Africa. The company operates from competitive, highly skilled labor markets to provide reliable, scalable support. Raya CX offers integrated outsourcing solutions powered by advanced technology, strong operational strategies, and a commitment to continuous improvement and innovation. Team members join a dynamic environment focused on quality, performance, and professional development.<br><strong>Role Description</strong> The Senior Customer Service Advisor (C1) is a full-time, on-site role based in Qesm 2nd 6 October. The role involves handling inbound and outbound customer interactions, answering inquiries, resolving issues, and ensuring a high standard of customer satisfaction. The Senior Advisor will manage complex cases, provide guidance to junior team members, and escalate issues when necessary according to defined procedures. Daily responsibilities include maintaining accurate records of customer interactions, following scripts and policies, and using CRM tools and contact center systems efficiently. The role also requires meeting performance targets, adhering to quality and compliance standards, and contributing to a positive, collaborative work environment.<br><strong>Qualifications<br></strong> <ul><li>Candidates should possess strong Customer-focused Service and Customer Satisfaction skills to understand and address customer needs effectively.</li><li>Candidates should possess professional Telephone Manner skills to communicate clearly, respectfully, and efficiently over the phone.</li><li>Candidates should possess solid Customer Support and Customer Service skills to manage inquiries, complaints, and requests across channels.</li><li>Strong communication and active listening skills, with the ability to handle high-volume interactions and de-escalate challenging situations.</li><li>Previous experience in contact centers, BPO, or customer-facing roles, preferably in senior or escalations positions.</li><li>Ability to work on-site in Qesm 2nd 6 October, adhere to set schedules, and collaborate within a diverse team environment.</li><li>Competence in using CRM systems, ticketing tools, and basic office software; familiarity with performance metrics (AHT, CSAT, NPS) is an advantage.</li><li>Relevant education in business, communications, or a related field is beneficial; multilingual skills are a plus.</li></ul>

<p><strong>Company Description</strong> Alorica is a global customer experience (CX) provider that partners with brands from strategy to execution to deliver measurable results and long-term customer relationships. The company combines proven performance, industry expertise, and advanced technology to design experiences that elevate client brands. Alorica is recognized for pioneering customer experiences, challenging convention, and maintaining strong client partnerships grounded in integrity and authenticity. With about 100,000 professionals across 17 countries, serving over 250 brands in more than 75 languages, Alorica offers diverse career opportunities in a collaborative, values-driven environment. Applicants can explore more about the company and available roles at alorica.com/careers.</p><p><strong>Role Description</strong> This is a full-time, on-site role based in Giza for an English Customer Support Representative for a Medical Insurance account. The role involves responding to customer inquiries in English about medical insurance coverage, claims, benefits, and account information via phone, email, and chat. The representative will handle issue resolution, document interactions accurately, and follow established procedures to ensure compliance with company and client policies. Daily tasks include clarifying policy details, guiding customers through processes, escalating complex cases when necessary, and collaborating with team leaders and support teams. The role also includes participating in training sessions, meeting performance metrics, and contributing to a positive, customer-focused environment.</p><p><strong>Qualifications</strong></p><p> </p><ul><li>Strong customer service and communication skills, with the ability to actively listen, clarify information, and respond clearly and professionally in English.</li><li>Experience or training in English teaching, language support, or coaching, demonstrating excellent command of written and spoken English.</li><li>Skills in translation or interpreting English content as needed to ensure customer understanding of medical insurance terms and processes.</li><li>Ability to assist in training sessions, share best practices, and support team knowledge-building for processes and customer interaction standards.</li><li>Bachelor’s degree or equivalent education, preferably in a related field (languages, communication, business, or healthcare administration).</li><li>Comfort working with computer-based systems, CRM tools, and documentation platforms, with attention to accuracy and confidentiality.</li><li>Willingness to work full-time on-site in Giza and to follow shift schedules, including possible evening or weekend hours as required.</li><li>Previous experience in call centers, medical insurance, or healthcare customer support is beneficial but not mandatory.</li></ul>

<p><strong>Company Description</strong> Alorica is a global customer experience provider that partners with leading brands to design and deliver services that build long-term customer relationships. As a full-service CX organization, Alorica combines strategy, operational excellence, and advanced technology to create impactful and measurable results. The company is known for challenging conventions, maintaining strong client partnerships, and living its values of integrity and authenticity. With about 100,000 professionals across 17 countries, Alorica supports more than 250 brands in over 75 languages. Team members join a culture that values curiosity, creativity, connection, and commitment to exceptional customer care.</p><p><strong>Role Description</strong> The English Customer Service (Healthcare Account) role is a full-time, on-site position based in Cairo, Egypt. The role involves responding to inbound calls, emails, or chat messages from customers, addressing questions about healthcare services, billing, coverage, and account status in clear and accurate English. Team members handle inquiries, resolve issues, escalate complex cases to the appropriate departments, and document all interactions in the customer management system. Daily tasks include following established procedures, adhering to compliance and data privacy standards, meeting performance targets, and participating in coaching and training sessions to maintain up-to-date knowledge of healthcare policies and client-specific processes. The role requires a customer-centered approach, professional communication, and consistent collaboration with supervisors and peers to improve service quality.</p><p><strong>Qualifications</strong></p><p> </p><ul><li>Strong English communication skills, including clear speaking, active listening, and professional writing for calls, emails, and chat.</li><li>Customer service capabilities such as empathy, patience, problem-solving, and effective conflict resolution in a fast-paced environment.</li><li>Basic understanding of healthcare-related concepts (e.g., insurance, benefits, billing) or willingness to learn through training.</li><li>Computer literacy, including typing proficiency, multitasking across multiple systems, and accurate data entry.</li><li>Ability to follow structured processes, adhere to compliance guidelines, maintain confidentiality, and meet quality and productivity targets.</li><li>Flexibility to work in shifts, including evenings, weekends, or holidays, as required by business needs.</li><li>Previous experience in call centers, customer support, or healthcare service roles is an advantage but not strictly required.</li><li>High school diploma or equivalent; post-secondary education in any field is beneficial.</li><li>Strong teamwork mindset, reliability, and a positive attitude toward feedback and continuous improvement.</li></ul>

<p>We are looking for a <strong>Tax Preparer for United States taxes</strong> to be responsible for preparing accurate and timely tax returns for individuals and businesses, providing exceptional client service, and staying current with evolving tax laws.&nbsp;</p><p>This role offers the opportunity to work closely with a supportive team and contribute directly to our clients' financial well-being.</p><p><strong>The office working hours will be between 3:00 pm to 12:00 am and during the time saving 4:00 pm to 1:00 am.</strong></p><ul><li><p>Prepare accurate federal, state, and local income tax returns for individuals (Form 1040) and various business entities (e.g., S-Corps, C-Corps, Partnerships – Forms 1120, 1120S, 1065), as well as trust and gift tax returns (Forms 1041, 709) as needed.</p></li><li><p>Gather necessary financial documentation from clients, ensuring completeness and accuracy.</p></li><li><p>Interview clients to obtain additional information and clarify relevant tax matters.</p></li><li><p>Research complex tax issues and provide advice on tax planning strategies to minimize tax liabilities.</p></li><li><p>Communicate effectively with clients regarding their tax returns, answering questions and explaining tax concepts clearly.</p></li><li><p>Assist with tax projections and estimated tax calculations.</p></li><li><p>Maintain client confidentiality and adhere to professional ethics.</p></li><li><p>Stay up to date with current tax laws, regulations, and industry best practices through continuous professional education.</p></li><li><p>Utilize tax preparation software proficiently to ensure efficiency and accuracy.</p></li><li><p>Assist with responding to tax notices from federal and state authorities.</p></li></ul><p><strong>Compensation will be determined based on the candidate's experience, qualifications, and performance during the final interview.</strong></p><p><strong>Requirements</strong></p><ul><li><p><strong>MUST READ, WRITE AND SPEAK ENGLISH FLUENTLY.</strong></p></li><li><p>Knowledge of preparing <strong>USA tax returns</strong> for individuals and businesses in a public accounting firm or similar environment. If no knowledge at all for US Taxes, training will be provided to the selected candidates.</p></li><li><p>Bachelor’s degree in Accounting, Finance, or a related field preferred.</p></li><li><p>Knowledgeable with tax preparation software (Lacerte, ProSeries, CCH Axcess Tax, CFS, Tax Tools Workshop) and accounting software (e.g., QuickBooks, Xero).</p></li><li><p>Strong understanding of federal and state tax laws and regulations.</p></li><li><p>Excellent analytical and problem-solving skills.</p></li><li><p>Exceptional attention to detail and accuracy.</p></li><li><p>Strong communication (written and verbal) and interpersonal skills.</p></li><li><p>Ability to manage multiple priorities and work efficiently in a fast-paced environment, especially during peak tax season.</p></li><li><p>Client service oriented with a professional and approachable demeanor.</p></li></ul><p></p>

<strong>Company Description</strong> Raya Customer Experience (Raya CX) is a next-generation BPO and customer experience management provider serving clients across diverse industries. Since 2001, Raya CX has been a preferred partner for customer service, technical support, and global services for Fortune 1000 companies in North America, Europe, the Middle East, and Africa. The company operates from highly competitive and skilled labor markets, offering integrated outsourcing solutions tailored to international standards. Raya CX leverages advanced technology, strong operational strategies, and a culture of continuous improvement to deliver high-quality customer experiences. Team members join a dynamic environment focused on innovation, performance, and professional growth.<br><strong>Role Description</strong> The English Speaker (B2–C1) Customer Advisor is a full-time, on-site role based in Qesm 1st 6 October. The person in this role will handle inbound and outbound customer interactions in English, providing accurate information, resolving inquiries, and addressing complaints in a professional manner. Daily tasks include listening to customer needs, documenting interactions in company systems, following defined procedures, and escalating complex issues when necessary. The Customer Advisor will collaborate with team leaders and colleagues, meet performance and quality targets, and adhere to company policies and data protection standards. The role also involves continuously improving product knowledge and communication techniques to enhance the customer experience.<br><strong>Qualifications<br></strong> <ul><li>Strong English communication skills (B2–C1 level) in speaking, reading, and writing, with clear and courteous customer interaction.</li><li>Customer service and problem-solving abilities, including active listening, empathy, and effective issue resolution.</li><li>Basic computer literacy and ability to work with CRM or contact center systems, email, and chat tools.</li><li>Teamwork and time-management skills, with reliability in meeting schedules, attendance, and performance targets.</li><li>Adaptability to a fast-paced environment, openness to feedback, and willingness to learn new processes and products.</li><li>Previous experience in customer support, call centers, or BPO environments is an advantage but not mandatory.</li><li>High school diploma or equivalent required; post-secondary education in business, languages, or related fields is a plus.</li><li>Availability to work on-site in Qesm 1st 6 October in rotating shifts, including evenings, weekends, or holidays as needed.</li></ul>

<ul><li><strong>About Us</strong></li></ul><p>Cyber Shield is a cybersecurity and IT solutions company dedicated to protecting and optimizing Egypt’s growing digital ecosystem. The organization supports businesses across Egypt with fortified threat defense and intelligent infrastructure solutions. Cyber Shield focuses on helping clients operate with trust, resilience, and confidence in an increasingly complex digital landscape. Team members contribute to building stronger security and smarter solutions that empower organizations of all sizes.</p><p><br></p><ul><li><strong>Role Description</strong> This is a full-time, on-site Motion Designer role based in Qesm El Sheikh Zaid. The Motion Designer will create product-focused animations and motion graphics that explain and promote Cyber Shield’s SaaS and cybersecurity solutions, including UI/UX flows, feature highlights, and product walkthroughs. Daily tasks include concept development, storyboarding, designing visual assets, animating interface elements, and producing short videos for marketing, product, and customer education. The role also involves collaborating with product managers, marketers, and designers to translate complex technical concepts into clear, engaging visual stories, while maintaining brand consistency and meeting project deadlines.</li></ul><p><br></p><ul><li><strong>Job Title: Motion Designer</strong></li><li><strong>Working Conditions: Full-Time - On-site office based role ( Shiekh Zayed City )</strong></li></ul><p><br></p><p><br></p><p><br></p><ul><li><strong>Main Qualifications Required:</strong></li></ul><p><br></p><p><span></span>SaaS / product animation experience (must) — real client work animating for software or tech products (explainer videos, UI/feature walkthroughs, product launches), not just consumer brand, retail, or agency marketing content. This has been the single hardest filter — almost the entire pool has cosmetics/retail/F&amp;B/agency backgrounds and no SaaS clients at all.</p><p><br></p><p><span></span>Illustrator self-sufficiency (must) — able to build their own artboards and character/asset work from scratch in Illustrator, not just animate assets someone else designed. We've been checking whether a candidate's "illustration" credit is genuinely their own artwork or adapted/traced from references.</p><p><br></p><p><span></span>Familiarity with Higgsfield AI (must) — hands-on exposure to Higgsfield specifically, not just AI video tools in general.</p><p><br></p><p><span></span>Hands-on AI video generation experience (must) — actual production use of AI video tools (Runway, Kling, Pixverse, etc.) that made it into real client-facing deliverables, not just used for mood boards/concepting.</p><p><br></p><p><br></p><ul><li><strong>Do you want to join our growing Technical Team ? apply now by sending an updated CV with mentioning the job title via E-MAIL: k.hesham@cybershieldits.com</strong></li></ul><p><br></p>

<strong>Company Description</strong> Abo Ali Pharmacies is a well-established pharmacy chain serving the Sixth of October and Sheikh Zayed areas, founded in 1996 by Dr. Ahmed Abo Ali. The group has grown from a single pharmacy to more than 28 branches across the Zayed and October regions and is expanding its reach nationwide. The company is committed to delivering high-quality pharmaceutical services and exceptional customer care. Team development is a core priority, with ongoing training and skill enhancement to support professional growth. Abo Ali Pharmacies fosters a culture of excellence, customer-centricity, and respect for all team members.<br><strong>Role Description</strong> This is a full-time, on-site Pharmacist role based in 6th of October. The Pharmacist will dispense medications accurately, review prescriptions for appropriateness, and provide clear counseling to customers on proper use, side effects, and drug interactions. Responsibilities include maintaining up-to-date knowledge of pharmaceutical products, ensuring compliance with professional and regulatory standards, and monitoring stock levels to support efficient inventory management. The role also involves collaborating with colleagues to deliver timely service, assisting in handling insurance-related queries, and supporting medication safety initiatives. The Pharmacist is expected to contribute to a positive customer experience by demonstrating professionalism, empathy, and strong ethical standards.<br><strong>Qualifications<br></strong> <br><ul><li>Relevant academic background, such as a Bachelor’s degree in Pharmacy (B.Pharm or PharmD), with valid registration/license to practice as a Pharmacist.</li><li>Strong knowledge of pharmacology, drug interactions, dosage calculations, and best practices in dispensing and medication safety.</li><li>Ability to provide clear patient counseling, including medication instructions, adherence guidance, and health education in a customer-focused manner.</li><li>Competence in pharmacy operations, including prescription processing, inventory management, and basic use of pharmacy software systems.</li><li>Excellent communication and interpersonal skills, with the ability to work collaboratively in a team-oriented environment and handle customer inquiries professionally.</li><li>High attention to detail, strong problem-solving skills, and commitment to ethical practice and regulatory compliance.</li><li>Willingness to work full time on-site in 6th of October and to participate in ongoing training and professional development.</li><li>Prior experience in community or retail pharmacy is an advantage; familiarity with insurance processes and local healthcare regulations is beneficial.</li></ul>

<p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <strong>Supervise and monitor the data entry processes for all Accounts ledgers, ensuring accuracy and completeness of financial data.</strong></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <strong>Oversee the data entry and verification of Stock Take records to maintain precise inventory accounting.</strong></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <strong>Supervise the data entry and classification of Fixed Assets, ensuring accurate recording and depreciation schedules.</strong></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <strong>Review purchasing documentation to ensure compliance with Egyptian law and internal approval policies.</strong></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <strong>Conduct internal audits on expenses to verify adherence to internal controls and approval processes.</strong></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <strong>Classify, analyze, and register fixed assets, including calculating and monitoring depreciation to safeguard company resources.</strong></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <strong>Coordinate with the Material Manager to manage scrapping processes in compliance with Egyptian regulations and company policies.</strong></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <strong>Prepare and develop financial reports, providing insightful analysis to support management decision-making and strategic planning.</strong></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <strong>Review and mentor the preparation of bank reconciliations, as well as Accounts Payable (AP) and Accounts Receivable (AR) reconciliations.</strong></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <strong>Oversee and mentor the processing of all payments, including bank transfers and cheques, ensuring accuracy and compliance.</strong></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <strong>Provide analytical data and supporting documentation to regulatory authorities as required.</strong></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <strong>Perform any other duties assigned by the Direct Manager.</strong></p><p><strong>Requirements</strong></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <strong>Education: </strong>Bachelor’s degree in accounting, Finance, or Commerce.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <strong>Experience: </strong>4-6 years of accounting experience, including at least 2 years in a senior or supervisory role</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <strong>Technical Skills: </strong>Advanced Microsoft Excel, ERP systems</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <strong>Accounting Knowledge: </strong>Strong understanding of IFRS/Egyptian Accounting Standards, General Ledger, Fixed Assets, Inventory, AP, AR, Treasury, and Financial Reporting.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <strong>Soft Skills: </strong>Leadership, analytical thinking, attention to detail, communication, problem-solving, and team mentoring abilities.</p>

<p></p><ul><li><p><strong>Responsibilities:</strong></p><ul><li><p>Lead the end-to-end accounts payable process, from invoice receipt to payment, ensuring accuracy and adherence to company policies and regulatory requirements.</p></li><li><p>Perform complex reconciliations of vendor statements, general ledger accounts, and bank statements with precision.</p></li><li><p>Collaborate closely with various departments to resolve discrepancies and streamline payment processes.</p></li><li><p>Contribute to month-end and year-end close procedures, including preparing accruals and detailed financial reports.</p></li><li><p>Utilize advanced ERP systems and Microsoft Excel for efficient data management and analysis.</p></li><li><p>Ensure strict compliance with financial regulations, internal controls, and corporate governance.</p></li><li><p>Mentor and support junior team members, fostering a culture of excellence and continuous improvement.</p></li><li><p>Participate in process improvement initiatives to enhance AP efficiency and control.</p></li></ul></li><li><p><strong>Skills/Technologies:</strong> This role demands a strong foundation in <strong>Accounting</strong> principles, deep expertise in <strong>AP</strong> processes, and a solid understanding of <strong>Finance</strong> and <strong>Financial Management</strong>, particularly within the <strong>Banking</strong> sector. Proficiency with <strong>ERP Systems</strong> and advanced <strong>Microsoft Excel</strong> is crucial. We value strong skills in <strong>Financial Reporting</strong>, <strong>General Ledger</strong> management, and meticulous <strong>Reconciliation</strong>. Exceptional <strong>Attention to Detail</strong>, a proactive approach to <strong>Problem-solving</strong>, and strong <strong>Stakeholder Management</strong> abilities are key to success.</p></li></ul><p></p><p></p><p><strong>Requirements</strong></p><ul><li><strong>Required Skills & Expertise:</strong><ul><li>Demonstrable mastery in <strong>Accounting</strong> principles and practices.</li><li>Extensive experience in <strong>AP (Accounts Payable)</strong> operations and best practices.</li><li>Profound understanding of <strong>Finance</strong> and <strong>Financial Management</strong>.</li><li>Solid background in the <strong>Banking</strong> sector, with relevant industry exposure.</li><li>Exceptional command of <strong>Financial Reporting</strong>, <strong>General Ledger</strong>, and complex <strong>Reconciliation</strong>.</li><li>Proficiency with modern <strong>ERP Systems</strong> and advanced <strong>Microsoft Excel</strong> functionalities.</li><li>Unwavering <strong>Attention to Detail</strong> and a commitment to accuracy.</li><li>Proven ability in <strong>Compliance</strong> and adherence to regulatory standards.</li><li>Strong analytical and <strong>Problem-solving</strong> capabilities.</li><li>Excellent communication and <strong>Stakeholder Management</strong> skills.</li></ul></li><li><strong>Education Requirements:</strong><ul><li>A Bachelor's degree in Accounting, Finance, or a related field is typically expected for this level of expertise.</li></ul></li><li><strong>Experience Requirements:</strong><ul><li>A minimum of <strong>5-7 years</strong> of progressive, relevant experience in Accounts Payable or a similar financial role, ideally within the Banking or Finance industry.</li></ul></li><li><strong>Career Level Expectations:</strong><ul><li>This is an exciting opportunity for an <strong>Experienced</strong> professional ready to take on significant responsibilities and lead by example in a crucial financial function.</li></ul></li></ul>

<p>The Public Relations Executive serves as the primary liaison between SUNRISE Resorts &amp; Cruises and the media landscape. This role owns the brand's press relationships, drives earned media coverage across print, digital, and broadcast, manages influencer partnerships, and produces all official communications from press releases to crisis statements. The ideal candidate operates with editorial instinct, relationship intelligence, and an understanding of how hospitality brands earn attention in competitive markets. Responsibilities Act as the primary point of contact for all media inquiries, press requests, and journalist relationships across Egypt and target international markets. Build and maintain a proactive media network journalists, editors, broadcast contacts, and digital publications relevant to travel, hospitality, and lifestyle. Draft, edit, and distribute press releases, media statements, announcements, and brand stories aligned with SUNRISE's tone and positioning. Identify, negotiate, and manage media partnerships and coverage deals including advertorials, editorial features, and co-branded campaigns. Source, vet, and manage influencer collaborations from briefing and itinerary planning to post-visit content review and performance tracking. Coordinate press trips and media familiarization visits across SUNRISE Resorts &amp; Cruises. Monitor brand mentions, media coverage, and sentiment delivering regular reports on PR performance and share of voice. Collaborate with the digital marketing and content teams to amplify PR outputs across owned and social channels. Support crisis communications when needed drafting reactive statements and coordinating with leadership on narrative management.</p><p><strong>Desired Candidate Profile</strong></p><p><strong>Requirements</strong></p><ul><li>Education: Bachelor's degree in Public Relations, Mass Communication, Journalism, or a related field.</li><li>Experience: 2 3 years Proven experience in a PR, media relations, or communications role preferably in hospitality, tourism, or lifestyle industries.</li><li>Established network of media contacts across Egyptian and regional press (print, digital, and broadcast).</li><li>Strong command of Arabic and English written and spoken with the ability to draft professional copy in both languages.</li><li>Experience negotiating and executing media deals and partnerships.</li><li>Hands-on experience managing influencer campaigns including selection, briefing, contracting, and reporting.</li><li>Demonstrated ability to produce press releases, brand stories, and communication materials at a high standard.</li><li>Comfortable operating in a fast-paced, multi-property environment with competing deadlines.</li></ul><p><strong>Skills</strong></p><ul><li>Media relations</li><li>Press release writing</li><li>Influencer management</li><li>Bilingual copywriting (AR/EN)</li><li>Crisis communications</li><li>PR performance reporting</li><li>Stakeholder management</li><li>Hospitality positioning</li><li>Campaign coordination</li></ul>

<p>To oversee, direct, and optimize the daily operational, administrative, and clinical support activities of the Outpatient Department (OPD). The OPD Manager ensures high standards of patient care, efficient clinic flow, exceptional patient satisfaction, and optimal utilization of medical and administrative resources.</p><h3>1. Operations &amp; Clinic Management</h3><ul><li><p>???? <strong>Daily Operations:</strong> Oversee day-to-day operations across all outpatient specialty clinics, ensuring timely openings, smooth patient flow, and minimal wait times.</p></li><li><p>????️ <strong>Roster &amp; Schedule Management:</strong> Coordinate physician schedules, clinic availability, and staffing levels (nurses, receptionists, clinic assistants) to match patient volume demands.</p></li><li><p>???? <strong>Patient Flow Optimization:</strong> Identify operational bottlenecks in registration, consultation, diagnostics, and billing, implementing solutions to enhance turnaround time.</p></li><li><p>????️ <strong>Facility &amp; Equipment Upkeep:</strong> Ensure clinic rooms, waiting areas, and medical equipment are clean, fully functional, and regularly maintained in coordination with biomedical engineering and housekeeping teams.</p></li></ul><h3>2. Patient Experience &amp; Quality Assurance</h3><ul><li><p>⭐ <strong>Service Excellence:</strong> Drive patient satisfaction initiatives, handling patient feedback, complaints, and service recovery swiftly and professionally.</p></li><li><p>????️ <strong>Quality &amp; Accreditation Compliance:</strong> Enforce compliance with hospital policies, infection control standards, and healthcare accreditation guidelines (e.g., JCI, GAHAR).</p></li><li><p>???? <strong>KPI Tracking:</strong> Monitor OPD performance metrics, including daily patient volume, average waiting time, clinic utilization rates, and overall satisfaction scores.</p></li></ul><h3>3. Financial &amp; Resource Management</h3><ul><li><p>???? <strong>Revenue Optimization:</strong> Work closely with billing and insurance departments to minimize claim rejections, prevent leakage, and maximize clinic profitability.</p></li><li><p>???? <strong>Inventory &amp; Supply Chain:</strong> Oversee inventory levels of medical consumables, office supplies, and equipment needed for OPD operations.</p></li></ul><h3>4. Leadership &amp; Team Development</h3><ul><li><p>???? <strong>People Management:</strong> Lead, mentor, and evaluate administrative and clinical support staff within the OPD.</p></li><li><p>???? <strong>Training &amp; Onboarding:</strong> Conduct regular training sessions on customer service standards, communication skills, and operational workflows for clinic staff.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p><strong>Education:</strong></p><ul><li><p>Bachelor’s degree in healthcare administration, Medicine, Nursing, Business Administration, or related field.</p></li><li><p><em>A master's degree (MHA, MBA, or Healthcare Management) is a strong plus.</em></p></li></ul></li><li><p><strong>Experience:</strong></p><ul><li><p>5–8 years of experience in healthcare operations, with at least 2–3 years in a managerial or supervisory role within an Outpatient Department or Polyclinic environment.</p></li></ul></li><li><p><strong>Technical Skills:</strong></p><ul><li><p>In-depth understanding of Hospital Information Systems (HIS / EMR), appointment scheduling software, and queue management systems.</p></li><li><p>Proficiency in data analysis, reporting (Excel/Power BI), and resource allocation.</p></li></ul></li></ul><p></p>