Company Description Alorica is a global customer experience (CX) provider that partners with brands from strategy to execution to deliver measurable results and long-term customer relationships. The company combines proven performance, industry expertise, and advanced technology to design experiences that elevate client brands. Alorica is recognized for pioneering customer experiences, challenging convention, and maintaining strong client partnerships grounded in integrity and authenticity. With about 100,000 professionals across 17 countries, serving over 250 brands in more than 75 languages, Alorica offers diverse career opportunities in a collaborative, values-driven environment. Applicants can explore more about the company and available roles at alorica.com/careers.

Role Description This is a full-time, on-site role based in Giza for an English Customer Support Representative for a Medical Insurance account. The role involves responding to customer inquiries in English about medical insurance coverage, claims, benefits, and account information via phone, email, and chat. The representative will handle issue resolution, document interactions accurately, and follow established procedures to ensure compliance with company and client policies. Daily tasks include clarifying policy details, guiding customers through processes, escalating complex cases when necessary, and collaborating with team leaders and support teams. The role also includes participating in training sessions, meeting performance metrics, and contributing to a positive, customer-focused environment.

Qualifications

• Strong customer service and communication skills, with the ability to actively listen, clarify information, and respond clearly and professionally in English.
• Experience or training in English teaching, language support, or coaching, demonstrating excellent command of written and spoken English.
• Skills in translation or interpreting English content as needed to ensure customer understanding of medical insurance terms and processes.
• Ability to assist in training sessions, share best practices, and support team knowledge-building for processes and customer interaction standards.
• Bachelor’s degree or equivalent education, preferably in a related field (languages, communication, business, or healthcare administration).
• Comfort working with computer-based systems, CRM tools, and documentation platforms, with attention to accuracy and confidentiality.
• Willingness to work full-time on-site in Giza and to follow shift schedules, including possible evening or weekend hours as required.
• Previous experience in call centers, medical insurance, or healthcare customer support is beneficial but not mandatory.