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Application Deadline: 30 September 2026Department: Sales & Marketing Location: Egypt - Cairo<br><br>Description<br><br>SCOPE<br><br>Responsible for achieving hotel targets by optimizing revenues through an assigned account base, as well as prospecting new clients in assigned markets. Assigned markets may change according to hotel needs. The key measurement of performance will be performance versus the Revenue goals.<br><br>OVERALL OBJECTIVES<br><br>The job of Sales Manager is executed satisfactorily when:The Hotel achieves its Financial Objectives. The Sales Team that the person works with achieves their Revenue Objectives. The person achieves their Personal Objectives. The TTTT is carried out to the satisfaction of both the Director of Sales / Director of Sales & Marketing. MAIN RESPONSIBILITIESResponsible for key account management on an assigned account base or geographic area, ensuring revenue maximization, achievement of personal targets and increasing fair market share versus competitor set. Responsible for prospecting new accounts. Responsible for all segments of assigned geographical markets, which may include, but not be exclusively limited to European markets. Conduct site inspections. Adhere to the Corporate SOP’s. Follow up of tentative bookings in the assigned markets. Detailed knowledge of competitor set. Detailed knowledge of all services provided by the Hotel and all relevant facts and figures of hotel. Responsible for timely contracting from the client base responsible for. SMART contracting to ensure optimum yielding during annual rate negotiations. Attend trade shows, sales blitz, workshops, etc. in the assigned markets. Assist the Director of Sales / Director of Sales & Marketing in defining an annual sales action plan and execute set actions accordingly. Assist the Director of Sales / Director of Sales & Marketing with the preparation of the annual budget by providing statistics and forecasts of account productions. Execute sales actions within set cost budget structure. Document all sales actions in SFA (S&C). Update OPERA contact database at all times.<br>Cross sell other Kempinski Hotels. Understand, and follow the Company Sales Vision. Participation in Duty Manager rota. Understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health & Safety. Ensure that all potential and real hazards are reported and rectified immediately. Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.<br><br>Key Responsibilities<br><br>MAIN RESPONSIBILITIESResponsible for key account management on an assigned account base or geographic area, ensuring revenue maximization, achievement of personal targets and increasing fair market share versus competitor set. Responsible for prospecting new accounts. Responsible for all segments of assigned geographical markets, which may include, but not be exclusively limited to European markets. Conduct site inspections. Adhere to the Corporate SOP’s. Follow up of tentative bookings in the assigned markets. Detailed knowledge of competitor set. Detailed knowledge of all services provided by the Hotel and all relevant facts and figures of hotel. Responsible for timely contracting from the client base responsible for. SMART contracting to ensure optimum yielding during annual rate negotiations. Attend trade shows, sales blitz, workshops, etc. in the assigned markets. Assist the Director of Sales / Director of Sales & Marketing in defining an annual sales action plan and execute set actions accordingly. Assist the Director of Sales / Director of Sales & Marketing with the preparation of the annual budget by providing statistics and forecasts of account productions. Execute sales actions within set cost budget structure. Document all sales actions in SFA (S&C). Update OPERA contact database at all times.<br>Cross sell other Kempinski Hotels. Understand, and follow the Company Sales Vision. Participation in Duty Manager rota. Understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health & Safety. Ensure that all potential and real hazards are reported and rectified immediately. Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.<br><br><br><br><br><br>Skills, Knowledge and Expertise<br><br>EDUCATION: University graduate, Hotel Apprenticeship,<br> Higher College Education. <br><br>EXPERIENCE: Two (2) years experience in a Sales position, preferably in a 4/5 star hotel.<br><br>LANGUAGE:Local language – excellent oral and written skills (as applicable) English – excellent oral and written skills Additional language - beneficial COMPETENCIES: To fill this position the candidate must have:Planning/organization Adaptability Flexibility Initiative Negotiation skills Selling skills Innovative ideas TECHNICAL :Strong computer skills, including Microsoft Office, (Excel/Power Point/Word) Micros Fidelio Opera and Sales & Catering INDIVIDUAL CHARACTERISTICS: To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:People Oriented Passionate for European luxury Entrepreneurial Straightforward Interest to develop in the Sales department, communication, attention to details Organisational skills Problem solving & decision making<br><br><br>Benefits<br><br>About Kempinski<br><br>Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.<br><br>Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.<br><br>For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.<br><br>In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.

Application Deadline: 30 September 2026Department: Sales & Marketing Location: Egypt - Cairo<br><br>Description<br><br>SCOPE<br><br>Responsible for achieving hotel targets by optimizing revenues through an assigned account base, as well as prospecting new clients in assigned markets. Assigned markets may change according to hotel needs. The key measurement of performance will be performance versus the Revenue goals.<br><br>OVERALL OBJECTIVES<br><br>The job of Sales Manager is executed satisfactorily when:The Hotel achieves its Financial Objectives. The Sales Team that the person works with achieves their Revenue Objectives. The person achieves their Personal Objectives. The TTTT is carried out to the satisfaction of both the Director of Sales / Director of Sales & Marketing. MAIN RESPONSIBILITIESResponsible for key account management on an assigned account base or geographic area, ensuring revenue maximization, achievement of personal targets and increasing fair market share versus competitor set. Responsible for prospecting new accounts. Responsible for all segments of assigned geographical markets, which may include, but not be exclusively limited to European markets. Conduct site inspections. Adhere to the Corporate SOP’s. Follow up of tentative bookings in the assigned markets. Detailed knowledge of competitor set. Detailed knowledge of all services provided by the Hotel and all relevant facts and figures of hotel. Responsible for timely contracting from the client base responsible for. SMART contracting to ensure optimum yielding during annual rate negotiations. Attend trade shows, sales blitz, workshops, etc. in the assigned markets. Assist the Director of Sales / Director of Sales & Marketing in defining an annual sales action plan and execute set actions accordingly. Assist the Director of Sales / Director of Sales & Marketing with the preparation of the annual budget by providing statistics and forecasts of account productions. Execute sales actions within set cost budget structure. Document all sales actions in SFA (S&C). Update OPERA contact database at all times.<br>Cross sell other Kempinski Hotels. Understand, and follow the Company Sales Vision. Participation in Duty Manager rota. Understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health & Safety. Ensure that all potential and real hazards are reported and rectified immediately. Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.<br><br>Key Responsibilities<br><br>MAIN RESPONSIBILITIESResponsible for key account management on an assigned account base or geographic area, ensuring revenue maximization, achievement of personal targets and increasing fair market share versus competitor set. Responsible for prospecting new accounts. Responsible for all segments of assigned geographical markets, which may include, but not be exclusively limited to European markets. Conduct site inspections. Adhere to the Corporate SOP’s. Follow up of tentative bookings in the assigned markets. Detailed knowledge of competitor set. Detailed knowledge of all services provided by the Hotel and all relevant facts and figures of hotel. Responsible for timely contracting from the client base responsible for. SMART contracting to ensure optimum yielding during annual rate negotiations. Attend trade shows, sales blitz, workshops, etc. in the assigned markets. Assist the Director of Sales / Director of Sales & Marketing in defining an annual sales action plan and execute set actions accordingly. Assist the Director of Sales / Director of Sales & Marketing with the preparation of the annual budget by providing statistics and forecasts of account productions. Execute sales actions within set cost budget structure. Document all sales actions in SFA (S&C). Update OPERA contact database at all times.<br>Cross sell other Kempinski Hotels. Understand, and follow the Company Sales Vision. Participation in Duty Manager rota. Understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health & Safety. Ensure that all potential and real hazards are reported and rectified immediately. Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.<br><br><br><br><br><br>Skills, Knowledge and Expertise<br><br>EDUCATION: University graduate, Hotel Apprenticeship,<br> Higher College Education. <br><br>EXPERIENCE: Two (2) years experience in a Sales position, preferably in a 4/5 star hotel.<br><br>LANGUAGE:Local language – excellent oral and written skills (as applicable) English – excellent oral and written skills Additional language - beneficial COMPETENCIES: To fill this position the candidate must have:Planning/organization Adaptability Flexibility Initiative Negotiation skills Selling skills Innovative ideas TECHNICAL :Strong computer skills, including Microsoft Office, (Excel/Power Point/Word) Micros Fidelio Opera and Sales & Catering INDIVIDUAL CHARACTERISTICS: To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:People Oriented Passionate for European luxury Entrepreneurial Straightforward Interest to develop in the Sales department, communication, attention to details Organisational skills Problem solving & decision making<br><br><br>Benefits<br><br>About Kempinski<br><br>Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.<br><br>Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.<br><br>For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.<br><br>In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.

ROLE:<br>We are seeking an experienced and dynamic Commercial Manager to drive revenue growth, optimize digital media operations, and lead strategic client partnerships within elements of Augustus brands, including Lovin Dubai, Lovin Abu Dhabi and the 12 Smashi TV verticals.. The ideal candidate will have a proven background in digital media agencies, strong commercial acumen, and expertise in managing high-value client portfolios and media investments across platforms. This role requires a combination of strategic vision, hands-on management of commercial activities, and the ability to deliver innovative solutions that maximize ROI for both clients and the agency.<br>KEY RESPONSIBILITIES : Commercial Strategy & Revenue Growth Develop and implement the Publisher's digital media commercial strategy to achieve revenue targets and profitability. Identify and capitalize on new business opportunities in local and Regional markets (GCC). Drive upselling and cross-selling strategies across client portfolios to grow account revenues. Lead pricing strategy development for media services, ensuring competitive positioning and margin optimization. Client Relationship Management Act as the primary commercial liaison for key clients, building and maintaining long-term partnerships. Oversee negotiation of media contracts, partnerships, and service agreements with clients and suppliers. Build and manage Long-Term Agreements (LTAs) with key clients, ensuring mutually beneficial, strategic partnerships that provide consistent revenue streams. Ensure exceptional service delivery and client satisfaction, translating into account retention and growth. Provide clients with Post Campaign reports & data-driven insights and strategic recommendations to improve campaign effectiveness and ROI. Media Planning & Operations Oversee the commercial performance of paid media campaigns across all major digital platforms (Google, Meta, Tik Tok, Programmatic, etc.). Collaborate with internal teams (Media Planners, Buyers, Account Managers, Content Writer, Video Editors & Graphic Designers) to ensure media strategies align with client objectives. Analyze market trends, audience behavior, and platform updates to inform go-to-market and media investment strategies. Team Leadership & Development Lead and mentor a team of Commercial Executives, and Account Managers, fostering a high-performance culture. Provide training and development on commercial best practices, client negotiation, and media monetization. Align team efforts with agency growth objectives and KPIs. Reporting & Analytics Utilize CRM tools to document and track all stages of the client acquisition process, from initial pitching and proposal submission for prospective clients to deal closure. Monitor and report on commercial performance, revenue forecasts, and profitability to senior management. Develop and present business reviews and ROI reports for key accounts. Use data analytics tools and dashboards to inform commercial decisions and drive optimization. Innovation & Industry Trends Stay ahead of digital media trends, platform changes, and emerging technologies to maintain a competitive edge. Introduce innovative commercial models, including performance-based pricing and value-added services. Represent the agency at industry events, pitches, and conferences, showcasing thought leadership in digital media. Reporting & Analytics Utilize CRM tools to document and track all stages of the client acquisition process, from initial pitching and proposal submission for prospective clients to deal closure. Monitor and report on commercial performance, revenue forecasts, and profitability to senior management. Develop and present business reviews and ROI reports for key accounts. Use data analytics tools and dashboards to inform commercial decisions and drive optimization. Innovation & Industry Trends Stay ahead of digital media trends, platform changes, and emerging technologies to maintain a competitive edge. Introduce innovative commercial models, including performance-based pricing and value-added services. Represent the agency at industry events, pitches, and conferences, showcasing thought leadership in digital media.<br>Requirements 1- Personal Traits & Skills Strong understanding of digital media buying, performance marketing, and programmatic advertising. Excellent negotiation and communication skills with the ability to influence stakeholders. Strategic thinker with a data-driven and results-oriented approach. Ability to manage multiple high-value accounts and projects simultaneously in a fast-paced environment. Strong leadership and team management capabilities.<br>2- Academic & Certifications Bachelor’s degree in Marketing, Business, Media, or a related field (MBA is a plus). Professional Experience Minimum 4-5 years of experience in a digital media agency commercial role, with a proven track record of revenue growth. Experience managing client portfolios with multi-million-dollar media budgets. Proven expertise in Regional markets (GCC) is a plus.<br>PEOPLE :<br>Assist in fostering a high performance led culture; play a central role in recruiting new talent and retention of existing talent in the team/business Act as a strong leader with the ability to listen effectively and influence a team Actively contribute to the leadership in terms of agency/sector vision and be seen as a leader – displaying gravitas, managing difficult client relationships, and demonstrating an understanding of business finance Create and drive initiatives to strengthen skills, promote loyalty, enthusiasm and culture of a practice or the office through training and/or other responsibilities<br>ABOUT AUGUSTUSThe consumption of media is ever present, yet the mediums and the means are ever evolving. We are a ‘New Media’ company, born in one of the most dynamic and vibrant cities in the Middle East. Our vision is to establish and maintain a ‘New Order’ of media advertising with data and content at the heart of everything we do. <br>Augustus is a Middle Eastern digital media company based in Dubai and Riyadh and has been designed to adapt and evolve to this perpetually changing media environment. Our mission is to be the ‘New Media’ company of choice in the Middle East by generating profitable growth through innovation and breaking the mold in marketing communications.<br>Values We understand that achieving our mission is based upon strong values and we have identifiedthree that sit right at our core.<br>• Ingenuity: There is a bit of genius in everything we do. We take pride in our creative originality.• Tenacity: Good things come to those who work for them. We always persevere and persist.• Velocity: High level performance is about speed and momentum. We are fast and agile in howwe think, operate and how we act

Manara School’s Mission Manara School provides exceptional students with a world-class education based on ethics, academics, and diversity. We expect our students to become the passionate leaders required to shape a more prosperous and equitable world.<br>About Manara School Manara School started its first year of operation in the Fall of 2023, with its inaugural class of 2028. The school is expected to grow to 500 students. As a co-educational residential school, with a mission to provide exceptional students with a world-class education based on ethics, academics, and diversity, Manara continues to build its organizational systems and infrastructure.<br>Reporting to: IT Manager<br>Job Responsibilties:<br>1. Senior Helpdesk and User Support Receive, log, prioritize, troubleshoot, resolve, and follow up daily helpdesk tickets from academic, administrative, dormitory, and operational users. Provide the full range of direct user support, covering both routine service requests and more complex technical incidents. Troubleshoot Windows and Chrome OS devices, printers, interactive displays, classroom technology, audiovisual equipment, network access, email, accounts, and supported applications. Create and maintain user accounts, email accounts, groups, permissions, shared resources, and access assignments according to approved procedures. Prepare, configure, deploy, collect, and maintain laptops, desktops, Chromebooks, peripherals, and other assigned equipment. Provide classroom support, including interactive screens, projectors, presentation equipment, student devices, and connectivity issues. Support the installation, testing, and basic troubleshooting of access points, cameras, printers, telephones, access-control devices, and related equipment. Own tickets from diagnosis through resolution, document actions clearly, and communicate progress and expected resolution times to users. Support onboarding, offboarding, device preparation, account access, permissions, and technology orientation. Maintain the helpdesk knowledge base, standard troubleshooting guides, asset records, and accurate ticket classifications. Identify recurring incidents, conduct root-cause analysis, and recommend permanent corrective actions. Support school events, examinations, meetings, and other critical activities requiring reliable technology services.<br>2. Systems, Network and Infrastructure Administration Administer and monitor Windows servers, virtualization platforms, storage, backups, endpoint services, and other assigned infrastructure. Support LAN, WAN, VLAN, Wi-Fi, switching, routing, DHCP, DNS, internet connectivity, and network access under the architecture and security standards approved by the IT Manager. Configure, monitor, troubleshoot, and maintain assigned Cisco networking and telephony systems, Aruba switches and wireless infrastructure, and Forti Gate firewall and security services. Monitor infrastructure availability, capacity, performance, alerts, and logs; respond to incidents and escalate critical risks immediately. Perform approved system updates, patching, configuration changes, preventive maintenance, and lifecycle tasks with documented change and rollback plans. Administer user identities, groups, permissions, shared resources, and access controls according to approved procedures and least-privilege principles. Administer and monitor Kaspersky endpoint protection and EDR services, including policy deployment, updates, alerts, investigations, remediation actions, and reporting. Maintain backup schedules, verify backup success, perform authorized restoration tests, and support disaster-recovery readiness. Maintain technical documentation including diagrams, IP/VLAN records, configurations, inventories, warranties, licenses, and recovery procedures.3. Cloud and Business Applications Support Provide technical administration and advanced support for Google Workspace, the SIS/LMS environment, Odoo ERP, HEIApply, and other school platforms assigned by the IT Manager. Troubleshoot application access, permissions, workflows, data exchange, integrations, and user-reported errors; coordinate with vendors when escalation is required. Support approved configurations, upgrades, testing, automation, reports, and system-improvement initiatives. Assist users with application adoption and provide short training sessions or user guides when needed. Protect data confidentiality and apply role-based access controls across academic, HR, finance, admissions, and operational systems.4. Cybersecurity and Operational Controls Apply approved security policies, hardening standards, patching requirements, MFA, endpoint protection, and access-control procedures. Monitor security alerts and unusual activity, preserve relevant evidence, and report suspected incidents immediately to the IT Manager. Support vulnerability remediation, access reviews, backup verification, audit requests, and cybersecurity awareness activities. Maintain confidentiality of student, employee, financial, admissions, and operational information. Follow change-management procedures and obtain authorization before making changes that may affect service availability or security.5. Projects, Vendors and Team Support Participate in infrastructure, systems, classroom technology, surveillance, access-control, telephony, and application projects as assigned. Coordinate technical visits and follow up vendor tickets, installations, testing, and handover documentation while keeping the IT Manager informed. Support technical evaluation and proof-of-concept activities; provide evidence-based recommendations without committing the school commercially. Guide junior/helpdesk staff, share technical knowledge, review escalations, and promote consistent service standards. Provide planned coverage during absences or peak periods and respond to critical incidents according to the school’s approved support arrangements. Qualifications and Experience Bachelor’s degree in Information Technology, Computer Science, Information Systems, Engineering, or a related discipline; equivalent relevant experience may be considered. At least 4 years of relevant IT experience combining hands-on helpdesk support with systems and network administration. Demonstrated experience with Windows administration, identity and access management, TCP/IP networking, Wi-Fi, switching, DHCP, DNS, backup, endpoint management, and security operations. Hands-on experience with Cisco networking or telephony, Aruba switching and wireless, Forti Gate firewalls, and Kaspersky endpoint protection/EDR is strongly preferred. Experience supporting cloud productivity platforms; Google Workspace experience is strongly preferred. CCNA, ITIL, Aruba/HPE and a relevant Fortinet/Forti Gate certification are preferred.

<p><h4>Who we are</h4> <p>VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through talent, technology & transformation.</p> <p>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and third party capability.</p> <p>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.</p> <h4>About this role</h4> <p>We are seeking a Business Transformation Lead to drive process design, maturity, and continuous improvement across UK delivery operations. This role acts as a trusted process consultant, supporting end-to-end transformation across the Sell–Build–Run lifecycle, from pre-sales through to operations handover. The individual will embed Lean methodologies, lead strategic improvement initiatives, and collaborate with cross-functional stakeholders within an Agile, Spotify-based organisational model to deliver measurable business outcomes.</p> <h4>What you will do</h4> <ul> <li>Lead process design, development, and maturity initiatives across UK delivery functions</li> <li>Conduct benefit case analysis and lead deep-dive process and requirement assessments</li> <li>Develop and document current (as-is) and future (to-be) process states</li> <li>Drive continuous improvement initiatives using Lean Six Sigma methodologies (DMAIC/DFSS)</li> <li>Facilitate workshops to identify process inefficiencies and implement innovative solutions</li> <li>Identify, document, and manage transformation dependencies, risks, and mitigation plans</li> <li>Establish KPIs, SLAs, and performance metrics in collaboration with stakeholders</li> <li>Deliver root cause analysis and data-driven insights to support decision-making</li> <li>Lead improvement teams and maintain corrective action plans</li> <li>Promote a culture of continuous improvement and innovation across teams</li> <li>Monitor process performance and establish control plans, including SPC and control charts</li> <li>Develop and execute Out of Control Action Plans (OCAPs)</li> <li>Provide training and onboarding for new or improved processes</li> <li>Act as escalation point for process-related issues</li> <li>Support pre-sales and project delivery models, including PMO functions</li> <li>Contribute to Agile delivery within squads, tribes, and chapters</li> <li>Ensure compliance with Vodafone standards and quality frameworks (e.g. ISO9001)</li> <li>Apply Lean tools such as 5S and Kaizen to improve workplace efficiency</li> <li>Enable digital transformation through tools such as Visio, SharePoint, and Power Platform</li> </ul> <h4>Who you are</h4> <ul> <li>Proven experience in business transformation and continuous improvement (3-5 years)</li> <li>Degree in engineering, computer science, or a related discipline</li> <li>Strong expertise in Lean Six Sigma methodologies (Green Belt preferred)</li> <li>Demonstrated experience with DMAIC, DFSS, and process optimisation frameworks</li> <li>Solid understanding of statistical process control and capability analysis</li> <li>Experience with BPMS deployment and statistical tools such as Minitab or SPSS</li> <li>Knowledge of Agile frameworks, particularly Spotify model structures</li> <li>Understanding of project lifecycle management, PMO functions, and delivery methodologies</li> <li>Strong stakeholder engagement and communication skills</li> <li>Ability to analyse data, identify trends, and translate insights into action</li> <li>Experience in telecom industry environments is advantageous</li> <li>Capability to lead cross-functional teams and drive transformation programmes</li> <li>Strong organisational skills with the ability to prioritise and work independently</li> <li>Adaptable, solution-oriented, and focused on delivering measurable outcomes</li> </ul> <h4>Not a perfect fit?</h4> <p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p> <h4>What’s in it for you</h4> <ul> <li>Opportunity to lead large-scale transformation initiatives across international markets</li> <li>Exposure to end-to-end telecom delivery models and advanced Agile frameworks</li> <li>Collaborative working environment with cross-functional global teams</li> <li>Continuous learning through hands-on application of Lean Six Sigma and Agile methodologies</li> <li>Involvement in strategic decision-making and business performance optimisation</li> </ul> <h4>What skills you will learn</h4> <ul> <li>Advanced process optimisation and transformation strategy design</li> <li>Leadership of cross-functional continuous improvement programmes</li> <li>Data-driven decision-making and statistical analysis</li> <li>Agile delivery within Spotify organisational frameworks</li> <li>Stakeholder management and strategic communication at scale</li> </ul> <h4>VOIS equal opportunity employer commitment</h4> <p>Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.</p> <h4>Join us</h4> <p>At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.</p> <p>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.</p> <p>With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p> <h4>Alert</h4> <p>Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About us Infomineo is a pioneering global AI-enhanced research company that transforms how businesses access, analyze, and act on critical intelligence.<br> We’ve evolved from traditional business research outsourcing to become the strategic partner that combines cutting-edge artificial intelligence with deep human expertise.<br> We offer 3 services to our global clients (leading consulting companies, Fortune 500 companies, and government entities): AI and Data Advisory, Next-Gen Insights and Resource Scaling.<br> This is made possible by relying on 3 pillars of excellence: 350+ industry experts spread across 5 offices (Cairo, Casablanca, Mexico City, Dubai, Barcelona).<br> Our proprietary AI orchestrator.<br> Extensive knowledge assets combining 500,000+ delivered case studies and database subscriptions.<br> Ready to kick start your career with us?<br> About this role This role will give you the opportunity to work on high added value data governance and data quality projects, building robust data management frameworks for our clients within a growing service company.<br> As our Data Governance Specialist, you will help clients take control of their data assets — defining policies, enforcing quality standards, managing metadata, and deploying governance tooling.<br> You will collaborate closely with data engineers, analysts, and client stakeholders to embed governance practices across the full data lifecycle.<br> What will you do?<br> Design, implement, and operationalize data governance frameworks across client engagements, covering the following areas: DATA GOVERNANCE &amp; POLICY Define and implement data governance frameworks, policies, and standards tailored to client environments.<br> Establish data ownership, stewardship models, and accountability structures across business and technical teams.<br> Develop and maintain data dictionaries, business glossaries, and classification taxonomies.<br> Ensure compliance with data regulations and internal data management policies (GDPR, BCBS 239, etc.<br>). DATA QUALITY &amp; LINEAGE Design and implement data quality rules, profiling routines, and monitoring dashboards.<br> Investigate and remediate data quality issues across structured and unstructured data sources.<br> Map and document end-to-end data lineage to support auditability and impact analysis.<br> Define and track data quality KPIs and SLAs in collaboration with data owners.<br> METADATA &amp; CATALOGUING Deploy and administer data catalog and metadata management tools (e.<br>g. Informatica, Collibra, Alation, Microsoft Purview).<br> Enrich metadata assets with business context, ownership, sensitivity classification, and usage information.<br> Drive adoption of the data catalog across business and technical teams.<br> TOOLING &amp; INTEGRATION Configure and operate data governance platforms, primarily Informatica (IDMC, Axon, EDC, DQ) and equivalent tools.<br> Integrate governance tooling with existing data pipelines, warehouses, and BI environments.<br> Automate data quality checks and governance workflows within ETL/ELT pipelines.<br> OTHER Provide internal training and knowledge-sharing sessions on data governance best practices.<br> Support the Team Lead/Manager on client relationships, business development, and internal projects.<br> Who are you?<br> EDUCATION &amp; PROFESSIONAL EXPERIENCE Master’s degree in a relevant field such as Computer Science, Information Systems, Data Management, Statistics, or Applied Mathematics.<br> Full proficiency in English + 1 additional language (French, Arabic, Spanish, German.<br>..). 3 to 6 years of experience in data governance, data management, or data engineering with a strong governance focus.<br> Experience working in a consulting, financial services, or multi-client environment is a plus.<br> TECHNICAL SKILLS DATA GOVERNANCE TOOLS Proven hands-on experience with Informatica (IDMC / Intelligent Data Management Cloud, Axon Data Governance, Enterprise Data Catalog, Data Quality).<br> Experience with other governance and cataloguing platforms such as Collibra, Alation, Ataccama, or Microsoft Purview.<br> Familiarity with data quality tools: Great Expectations, Monte Carlo, Soda, or equivalent.<br> DATA ENGINEERING &amp; QUERYING Solid experience with SQL for data profiling, querying, and quality rule implementation across relational databases and data warehouses (Snowflake, BigQuery, Synapse, Redshift).<br> Experience in Python for automating data quality checks, metadata extraction, and governance workflows.<br> Understanding of ETL/ELT pipelines and ability to embed governance controls within them (dbt, Airflow, Informatica PowerCenter/IDMC).<br> DATA ARCHITECTURE &amp; PLATFORMS Good understanding of data platform architectures: data lake, lakehouse, and data warehouse environments.<br> Familiarity with cloud platforms and their native governance services: Azure Purview, AWS Glue Data Catalog, Google Dataplex.<br> Understanding of data modelling concepts and their impact on governance (dimensional modelling, data vault, etc.<br>). STANDARDS &amp; COMPLIANCE Knowledge of data governance frameworks and standards: DAMA-DMBOK, BCBS 239, GDPR, ISO 8000.<br> Experience defining and applying data classification schemes (sensitivity labels, PII tagging, retention policies).<br> Exposure to master data management (MDM) concepts and tools is a plus.<br> INTERPERSONAL SKILLS Ability to engage and influence both technical teams and business stakeholders on data governance topics.<br> Strong analytical mindset with the ability to diagnose data quality issues and translate them into actionable remediation plans.<br> Good communication skills with the ability to document governance frameworks clearly and present findings to senior audiences.<br> Detail-oriented, rigorous, and comfortable working across multiple client contexts simultaneously.<br> What we offer A competitive salary.<br> A great working environment.<br> A steep learning curve with interesting and diverse topics to work on.<br> A healthy work-life balance.<br> Health insurance benefits.<br> Equal opportunity employer Infomineo is an equal opportunity employer, we prohibit any sort of discrimination (based on color, race, sex, sexual orientation, religion, national origin or any other attributes) in all aspects of employment (recruiting, hiring, wages and salary, promotions, benefits, training and job termination).<br> If you believe you match our requirements and values, we would be happy to hear from you.<br> Visit our website to know more about us, our services and company culture.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Tiered Approach</strong></p><br> <p>In line with the commitment to safeguard capacity and support personnel already in the Organization, a majority of UNDP UNCDF/UNV vacancies are advertised using a tiered application process whereby:</p><br> <ul> <li><strong>Tier 0</strong>: UNDP/UNCDF/UNV IP staff holding permanent (PA) and fixed-term (FTA) appointments, whose posts will be abolished, or contracts will be terminated or not renewed during 2026.</li> <li><strong>Tier 1</strong>: Other UNDP/UNCDF/UNV staff holding permanent (PA) and fixed-term (FTA) appointments</li> <li><strong>Tier 2</strong>: UNDP/UNCDF/UNV staff holding temporary appointments (TA), personnel on regular PSA contracts, and Expert and Specialist UN Volunteers</li> <li><strong>Tier 3 or no tier indicated</strong>: All other contract types from UNDP/UNCDF/UNV and other agencies, and other external candidates</li> </ul> <p>Please make note of the Tier(s) indicated in the vacancy title, if any, and ensure that you satisfy the eligibility to apply.</p><br> <p><strong>Background</strong></p><br> <p>Under the Egyptian Red Sea Initiative, UNDP is supporting the development of sustainable and reef-positive tourism in and around Wadi El Gemal National Park. The component aims to strengthen tourism models that generate economic opportunities for local communities and the protected area while supporting conservation of the area's natural and cultural assets.</p><br> <p>Activities may include the development and improvement of community-led visitor experiences, nature- and culture-based tourism products, reef-positive tourism activities, and other sustainable tourism interventions identified by ERSI.</p><br> <p>The programme is being developed in partnership with Wadi El Gemal National Park/Nature Conservation Sector, other public institutes, local communities, academia, and the private sector. The overall approach aims to develop viable tourism models that generate benefits for conservation, the protected area and local communities and can continue beyond ERSI support.</p><br> <p>ERSI will recruit a part-time Project Field Coordinator to support day-to-day implementation and ensure effective coordination across the different sustainable tourism activities, partners and stakeholders.</p><br> <p><strong>Duties and Responsibilities</strong></p><br> <p>The Project Field Coordinator will ensure that activities under the Wadi El Gemal sustainable tourism component progress according to agreed workplans and that the different partners, consultants, contractors and stakeholders remain coordinated.</p><br> <p><u>The Project Field Coordinator will undertake the following:</u></p><br> <p><strong>A. Programme and Field Coordination</strong></p><br> <p>Coordinate and report day-to-day implementation of the Wadi El Gemal sustainable tourism component across its different activities. Maintain implementation workplans, follow up on actions and timelines, and coordinate field missions, meetings, approvals and implementation issues across ERSI and programme partners.</p><br> <p><strong>B. Community Partner Capacity and Operations</strong></p><br> <p>Assess and strengthen the capacity of relevant local community organizations and partners to undertake their agreed roles in supported tourism activities. This may include practical management systems, staff and community roles, service-provider arrangements, payment mechanisms, operational procedures and the gradual transfer of agreed management functions.</p><br> <p><strong>C. WGNP Team Coordination</strong></p><br> <p>Work closely with the Wadi El Gemal National Park team to define and strengthen their operational role across supported tourism activities and identify any capacity, staffing, equipment or procedural needs required for effective participation. Support the integration of WGNP staff into visitor management, interpretation, conservation messaging, monitoring, safety and other relevant operational functions, in coordination with NCS/EEAA and ERSI.</p><br> <p><strong>D. Design and Implementation Coordination</strong></p><br> <p>Coordinate field inputs and communication between design consultants, contractors, WGNP, community partners, tourism businesses and ERSI where physical works, equipment or site improvements are required. Follow progress of approved activities, facilitate site access and approvals, needed approvals, flag implementation issues and support inspection and handover, without replacing the technical supervision responsibilities of relevant consultants or authorities.</p><br> <p><strong>E.</strong>&nbsp;<strong>Stakeholders engagement and Coordination</strong></p><br> <p>Maintain regular coordination with local communities, community organizations, tourism businesses and other partners involved in supported activities. Ensure their roles are reflected in programme implementation and address practical issues relating to community participation, visitor services, market access, operations and partnership arrangements.</p><br> <p><strong>F.</strong>&nbsp;<strong>Operational Readiness and Pilot Implementation</strong></p><br> <p>Coordinate preparations for piloting and operationalizing sustainable tourism activities, depending on the intervention special needs. Support pilot implementation, collect feedback from partners and visitors, document concerns through the project's grievance and feedback mechanisms, and coordinate adjustments required before wider operation or scale-up.</p><br> <p><strong>G. Progress Monitoring and Reporting</strong></p><br> <p>Track implementation progress, key decisions, risks and pending actions across the sustainable tourism component. Maintain basic programme records and field documentation and provide regular updates to the ERSI Project Manager on progress and issues requiring management attention.</p><br> <p><strong>&nbsp;Institutional Arrangement</strong></p><br> <p>The Programme Field Coordinator will report to the ERSI Project Manager and work closely with the ERSI team.&nbsp;</p><br> <p>The Coordinator will maintain regular field presence in Wadi El Gemal/Marsa Alam and work directly with WGNP, Abu Ghosoun CDA, private sector, consultants, contractors and other programme partners.&nbsp;</p><br> <p>The Coordinator does not have authority to approve changes to project scope, budget, technical designs or contracts. Any such changes will be referred to ERSI and the responsible partner for approval.</p><br> <p><strong>Competencies</strong></p><br> <p><i>Core</i></p><br> <br> <p>Achieve Results:</p><br> <p>LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline</p><br> <br> <p>Think Innovatively:</p><br> <p>LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements&nbsp;</p><br> <br> <p>Learn Continuously:</p><br> <p>LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback</p><br> <br> <p>Adapt with Agility:</p><br> <p>LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible&nbsp;</p><br> <br> <p>Act with Determination:&nbsp;</p><br> <p>LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident</p><br> <br> <p>Engage and Partner:</p><br> <p>LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships</p><br> <br> <p>Enable Diversity and Inclusion:</p><br> <p>LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination&nbsp;</p><br> <br> <p><i>Cross-Functional &amp; Technical competencies&nbsp;</i></p><br> <p><i>Thematic Area</i></p><br> <p><i>Name</i></p><br> <p><i>Definition</i></p><br> <br> <p><i>Business Management</i></p><br> <p><i>Project management</i></p><br> <p><i>Ability to plan, organize, prioritize, and control resources, procedures, and protocols to achieve specific goals</i></p><br> <br> <p><i>Business Management</i></p><br> <p><i>Partnership management</i></p><br> <p><i>Ability to build and maintain partnerships with wide networks of stakeholders, Governments, civil society and private sector partners, experts and others in line with UNDP strategy and policies</i></p><br> <br> <p><i>Business Management</i></p><br> <p><i>Operations management</i></p><br> <p><i>Ability to effectively plan, organize, and oversee the Organization's business processes in order to convert its assets into the best results in the most efficient manner. Knowledge of relevant concepts and mechanisms</i></p><br> <br> <p><i>Business Development</i></p><br> <p><i>Knowledge generation</i></p><br> <p><i>Ability to research and turn information into useful knowledge, relevant for context, or responsive to a stated need</i></p><br> <br> <p><i>Business Management</i></p><br> <p><i>Result-based management</i></p><br> <p><i>Ability to manage programmes and projects with a focus at improved performance and demonstrable results</i></p><br> <br> <p><i>Partnership management</i></p><br> <p><i>Relationships management</i></p><br> <p><i>Ability to engage with a wide range of public and private partners, build, sustain and/or strengthen working relations, trust and mutual understanding</i></p><br> <br> <p><i>General (across the function)</i></p><br> <p><i>Event planning and execution</i></p><br> Ability to plan, manage and execute of public and private events to ensure that they support and amplify individual communications and advocacy initiatives, as well as UNDP's overall brand and mandate. <br> <br> <p><strong>Required Skills and Experience</strong></p><br> <p><strong><u>Education:</u></strong></p><br> <ul> <li>Secondary education is required.</li> <li>University degree (Bachelor’s degree) in Environmental Management, Marine biology, Natural Resources Management, Protected Area Management, Business Administration, Development Studies, Social Sciences, Marine or Environmental Sciences, or other related fields will be given due consideration.</li> </ul> <p><strong><u>Experience:</u></strong></p><br> <p>Minimum 5 years (with secondary education) or 2 years (with Bachelor’s degree) of relevant professional experience in one or more of the following areas: sustainable tourism, protected area management, community-based development, tourism operations, environmental or conservation programmes, local economic development, or field-based project coordination.</p><br> <p><strong><u>Required&nbsp;skills:</u></strong></p><br> <ul> <li>Experience in field coordination and implementation of projects involving multiple partners and stakeholders.</li> <li>Knowledge of or experience working in nature-based tourism, protected areas and/or conservation-related activities.</li> <li>Experience working with local communities, community organizations or NGOs, and in collaboration with private sector.</li> <li>Practical ability to follow up on workplans, implementation schedules, field activities and operational issues.</li> <li>Good reporting, documentation and communication skills.</li> </ul> <p><strong><u>Desired skills:</u></strong></p><br> <ul> <li>Experience working in protected areas and/or environmentally sensitive tourism destinations is an asset.</li> <li>Knowledge of Wadi El Gemal National Park, Marsa Alam and the Southern Red Sea context is a strong asset.</li> <li>Experience supporting capacity development of local NGOs, community organizations or small tourism service providers is an asset.</li> <li>Familiarity with Egyptian government structures, protected-area authorities and local administrative procedures is an asset.</li> <li>Strong interpersonal, communication, coordination and stakeholder-management skills.</li> <li>Ability to identify implementation challenges, propose practical solutions and follow up until resolution.</li> </ul> <p><strong>Equal opportunity</strong></p><br> <p>As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination.&nbsp;</p><br> <p>UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.</p><br> <p><strong>Sexual harassment, exploitation, and abuse of authority</strong></p><br> <p>UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles.&nbsp;</p><br> <p><strong>Right to select multiple candidates</strong></p><br> <p>UNDP reserves the right to select one or more candidates from this vacancy announcement.&nbsp; We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.</p><br> <p><strong>Use of AI by candidates</strong></p><br> <p>Applicants are invited to read UNDP’s guidance for candidates on using AI responsibly in UNDP recruitment and selection</p><br> <p><strong>Scam alert</strong></p><br> <p>UNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert.</p><br><br> <p><strong>Data Privacy</strong></p><br> <p>Please click here&nbsp;to view UNDP Data Privacy Statement</p><br><br><br> </div>

• Troubleshoot analyse and resolve user application issues. <br>• Coordinate with each department head, assign, train and support super users in their field. <br>• Support super users with the needed training and document cycles. <br>• Supervise the application training to new comers, end users by advanced users. <br>• Develop the needed reports based on regular process mapping needs with different departments. <br>• Implement new functions and modules as needed for business <br>• Third party intergration <br>• Follow up subordinates<br><br><br>Requirements<br><br>• Creativity, drive and ability to deliver in an environment of system driven process. <br>• Bachelor Degree (Management in management) <br>• Project Management Certification. <br>• Management Process consultation and Technical skills / certificates if needed <br>• Super User for Oracle Applications <br>• Min of 5 years experience in similar position.<br><br><br>Benefits<br><br>Why Join SMG?<br><br>Legacy, Leadership & Vision <br><br><br> Join a pioneering organization with over five decades of excellence in Egypt’s automotive sector. SMG is the sole importer of Porsche, Scania, and Harley-Davidson, a trusted partner to the main Aftermarket Spare Parts Wholesale and Retail, and the most reliable and business partners of automotive garage tools and equipment. <br> Be part of a forward-thinking company with a diversified investment portfolio and a strong vision for sustainable mobility, innovation, and market leadership. <br> <br>Meaningful & Impactful Work <br><br><br> Contribute to a company that isn’t just selling cars, but shaping the future of road safety, customer experience, and automotive service standards in Egypt. <br> From premium vehicle brands to aftermarket solutions and industrial tools, your work will have an impact across multiple industries and thousands of customers. <br> <br>Growth & Development <br><br><br> SMG empowers its employees with a culture of continuous learning, internal mobility, and career progression. With full support for both internal and external training, you’ll gain access to tools and knowledge that help you thrive as a leader. <br> Whether you’re optimizing operations or leading financial strategy, your contribution will drive real results. People-First Culture <br> Work in an inclusive, collaborative environment that values expertise, transparency, and trust. At SMG, we encourage open communication across all levels—including 24/7 access to HR support—because we believe that progress begins with honest conversation. <br> <br>Competitive Rewards & Benefits <br><br><br>Enjoy a comprehensive compensation package designed to support you and your family, including: <br> Medical, social, and life insurance <br> Pension plan <br> Annual salary review and profit-sharing program <br> Exclusive discounts on service, spare parts, and branded items <br> Fully paid training program<br><br>Skills: • Creativity, drive and ability to deliver in an environment of system driven process.<br>• Bachelor Degree (Management in management)<br>• Project Management Certification.<br>• Management Process consultation and Technical skills / certificates if needed<br>• Super User for Oracle Applications<br>• Min of 5 years experience in similar position.

Company Description Grand Plast is a leading Egyptian industrial and trading company specializing in plastic products, serving both the local market and international clients. Established in 1996, the company is committed to high quality standards across its product range to ensure customer satisfaction. Grand Plast exports to multiple countries, including Lebanon, Jordan, Libya, Kenya, Palestine, Kuwait, Morocco, Cyprus, and Saudi Arabia. The company employs around 400 well-trained and talented team members, offering a professional environment that supports growth and development. Grand Plast continues to expand its regional presence and invest in modern manufacturing technologies. Role Description *1. Preventive Maintenance:** Implement preventive maintenance plans for equipment and machinery.* Monitor adherence to maintenance schedules and minimize unexpected breakdowns.* Analyze breakdown data to improve maintenance plans.<br>*2. Corrective / Breakdown Maintenance:** Quickly and efficiently diagnose mechanical and electrical faults.* Perform repair and corrective maintenance activities to minimize equipment downtime.* Identify the root causes of breakdowns through *Root Cause Analysis (RCA)*.<br>*3. Mechanical Systems:** Handle mechanical systems, including *Bearings, Gearboxes, Pneumatics, and Hydraulics*.* Read mechanical drawings and perform dismantling and assembly activities.* Monitor the condition of consumable parts and determine replacement requirements.<br>*4. Electrical & Control Systems:** Work with industrial electrical *Control Panels*.* Read and interpret *Electrical Schematics*.* Work with *PLCs, Sensors, and Drives, preferably with experience in **Siemens, Omron, or Schneider* systems.* Inspect, diagnose, and troubleshoot electrical faults.<br>*5. Improvement & Development:** Suggest improvements to enhance equipment efficiency and reduce breakdowns.* Improve energy consumption and minimize production waste.* Monitor and improve *Maintenance KPIs*.<br>*6. Reporting & Follow-up:** Prepare daily and weekly maintenance reports.* Document breakdowns, root causes, and corrective actions taken.* Monitor spare parts and identify maintenance requirements.<br>Qualifications Strong knowledge of Mechatronics and Electromechanics, with the ability to integrate mechanical, electrical, and control systems in industrial machinery. Solid background in Electrical Engineering, including power systems, motor control, sensors, and PLCs or other industrial controllers. Hands-on experience in Maintenance & Repair of automated production equipment, including diagnostics, preventive maintenance, and root cause analysis. Proficiency in Electronics, such as circuit components, wiring, and troubleshooting of control boards and instrumentation. Bachelor’s degree in Mechatronics Engineering is must. Experience in industrial or manufacturing environments, preferably in plastics or similar process industries. Ability to read and interpret technical drawings, electrical schematics, and equipment manuals. Good communication skills, ability to collaborate with cross-functional teams, and strong problem-solving abilities. Comfort working on-site in a fast-paced production setting and adhering to safety and quality standards.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We’re looking for a <b>Technical Customer Support Representative </b>to join Procore’s Customer Support department. In this role, you’ll utilize your strong problem-solving and people skills to support a product that impacts how communities’ hospitals, homes, sports stadiums, and schools worldwide are built. You will help save our customers time and resources via first-contact resolutions, giving our clients the confidence to understand, use, and evangelize Procore's platform.</p><br><br><br><p>As a<b>Technical Customer Support Representative,</b> you’ll partner with Subject Matter Experts and internal departments to resolve customer problems and manage cases to the point of resolution. Use your troubleshooting, communication, and multitasking skills to deliver a best-in-class customer experience across telephone, chat, and email channels. <b>This is an exciting opportunity to join our first CSR team in Cairo, Egypt</b>, offering a launching point for a career in Custom Solutions, Documentation, Enablement, and more.</p><br><br><br><p>This position reports into the Senior Manager of Customer Support and will be based in our <b>Cairo, Egypt office</b>. We’re looking for someone to join us immediately!</p><br><br><br><p><b>What you’ll do:</b></p><br><br><ul> <li><p>Deliver a best-in-class customer experience by managing inquiries via telephone, chat, and email to enable customers to achieve their goals.</p><br><br></li> <li><p>Acquire and maintain a thorough understanding of Procore’s business model, systems, and technologies to optimize customer usage of the software suite.</p><br><br></li> <li><p>Troubleshoot technical issues, diagnose root causes, and research answers to questions using established resources.</p><br><br></li> <li><p>Partner with internal departments to resolve complex customer problems and leverage collaboration skills to provide appropriate solutions.</p><br><br></li> <li><p>Maintain productivity in a high-volume, fast-paced contact center environment while adhering to assigned schedules and performance metrics.</p><br><br></li> <li><p>Document records and data security with consistent attention to detail and integrity.</p><br><br></li> <li><p>Convey Procore’s culture and values of Openness, Optimism, and Ownership in every interaction.</p><br><br></li> <li><p>Seek proactive guidance from management and teammates to ensure continuous improvement and alignment.</p><br><br></li> </ul><p><b>What we’re looking for:</b></p><br><br><ul> <li><p>1+ year of experience in a contact center or technical support environment, or 2+ years of related customer support experience.</p><br><br></li> <li><p>Fluent English speaker with excellent written and oral communication skills (subject to verification via assessment).</p><br><br></li> <li><p>Strong multitasking skills with the ability to self-manage workloads while providing extraordinary client experiences.</p><br><br></li> <li><p>Critical thinking abilities to assess issues, provide proactive advice, and efficiently escalate cases when appropriate.</p><br><br></li> <li><p>Reliable self-starter with excellent attendance, time management skills, and an eagerness to learn quickly.</p><br><br></li> <li><p>Ability to communicate optimistically and professionally with clients, maintaining poise under pressure.</p><br><br></li> <li><p>Team player mentality with an open mind and the ability to work independently in a dynamic environment.</p><br><br></li> </ul><br><br> </div>

About the Company<br><br>i Qor is a global provider of customer engagement and technology-enabled BPO solutions. We are committed to delivering exceptional customer experiences while driving operational efficiency through innovation, collaboration, and inclusivity.<br><br>About the Role<br><br>We are looking for a B2B Representative | Greek Speaker to join our team in New Cairo. In this role, you will be responsible for managing professional interactions with business clients in Greek, handling inbound and outbound communications, understanding client needs, providing accurate information, and ensuring a high level of service throughout the customer journey. You will work closely with internal teams and supervisors to resolve client inquiries, follow established procedures, maintain accurate records, and contribute to improving client satisfaction and overall business performance.<br><br>Responsibilities<br><br>Handle inbound and outbound B2B communications in Greek. Build and maintain strong professional relationships with business clients. Understand client requirements and provide accurate information about products and services. Address inquiries, concerns, and issues in a professional and timely manner. Follow up with clients to ensure proper resolution and satisfaction. Document all client interactions accurately using CRM and company systems. Escalate complex cases to the appropriate teams when necessary. Meet established quality, productivity, and performance targets. Maintain professional communication and a customer-focused approach at all times. Collaborate with team members and supervisors to improve processes and client experience. Adhere to company policies, procedures, and compliance standards. Participate in ongoing training and development programs.<br><br>Qualifications<br><br>Greek proficiency: B2–C1, with strong speaking, reading, and writing skills. Good command of English for internal communication.<br><br>Required Skills<br><br>Strong communication and interpersonal skills. Customer-oriented mindset with the ability to understand and address business clients' needs. Strong active listening, problem-solving, and negotiation skills. Ability to handle difficult conversations professionally and confidently. Basic computer and typing skills. Ability to navigate CRM/contact center systems and multiple applications. Strong attention to detail and organizational skills. Ability to work effectively within a diverse and collaborative team.<br><br>Preferred Skills<br><br>Previous experience in B2B, customer service, sales, account management, or contact centers is an advantage, but not mandatory. Willingness to work on-site in New Cairo and follow a rotating shift schedule when required.<br><br>Pay range and compensation package<br><br>Fully Paid Training Social & Medical Insurance Ongoing training and career development opportunities. Supportive and collaborative work environment.<br><br>Equal Opportunity Statement<br><br>If you are a Greek speaker with strong communication skills and are interested in building a career in B2B client management, we would love to hear from you. Apply now and join the i Qor team!<br><br>#Hiring #IQor #B2B #Greek Speaker #Greek Jobs #Customer Service #B2BRepresentative #New Cairo #Egypt Jobs #Call Center Jobs #Career Opportunity

Job Purpose We are seeking a proactive Organization Development Specialist to support and implement organizational development and change management initiatives that foster a high-performing, inclusive, and continuously improving workplace. The successful candidate will partner with business leaders to enhance organizational effectiveness through organization design, performance management, competency frameworks, HR policies, and employee development initiatives. Key Responsibilities Organization Development & Change Management Support the implementation of organization development and change management strategies aligned with the University's strategic objectives. Participate in organization design initiatives and business optimization projects. Design and maintain organizational structures and organization charts, reflecting promotions, transfers, and new hires. Document processes and prepare reports for senior management and Quality. Organization Design & Job Architecture Develop, review, and update job descriptions. Conduct job evaluation and grading in accordance with compensation guidelines. Develop and maintain job families and career path frameworks to support employee growth. Develop and update competency frameworks, including core, leadership, and technical competencies. HR Policies & Employee Relations Develop, review, and maintain HR policies and the Employee Handbook. Deliver HR induction sessions for newly hired employees. Provide HR policy guidance and consultation to employees and managers. Support grievance resolution while ensuring policy compliance. Performance Management Implement, maintain, and continuously improve the University's performance management system. Support departments in setting SMART objectives and measurable KPIs aligned with organizational goals. Guide employees and managers throughout the performance management cycle. Analyze performance results and recommend promotions, incentives, and recognition initiatives. Collaborate with Learning & Development to identify development needs based on performance outcomes. Evaluate the effectiveness of performance management programs and recommend improvements. Talent & Leadership Development Partner with Talent Acquisition and Learning & Development to integrate competency frameworks into recruitment and development processes. Support the design and implementation of succession planning initiatives. Advise managers on organizational, leadership, and performance-related matters. Stay up to date with emerging Organization Development trends and best practices. Qualifications Education Bachelor's degree in Human Resources, Business Administration, or a related field. HR Diploma or Professional Certification is preferred. Experience2–4 years of experience in Organization Development, HR Development, or a related HR function. Required Skills Excellent command of English (written and spoken). Strong business writing and documentation skills. Advanced proficiency in Microsoft Office (Excel, Word, and Power Point). Strong analytical and problem-solving abilities. Excellent organizational, planning, and time management skills. Ability to manage multiple projects simultaneously. Strong communication, interpersonal, and stakeholder management skills. Knowledge of organizational development principles, job evaluation, competency frameworks, and performance management. Ability to work effectively in a diverse and collaborative environment.

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering high-value, customized outsourcing solutions that address each client’s unique business needs and help them concentrate on their core operations. ETISAL International combines global coverage, cultural awareness, and industry best practices to provide consultative, innovative services. The company is committed to transparency, flexibility, integrity, and a strong appreciation of human capital. Its teams work continuously to exceed client expectations through first-class quality and the use of advanced technologies. Role Description The Customer Service Agent / Dubai Freezone Account role is a full-time, on-site position based in Cairo, Egypt. The role involves handling inbound and outbound customer interactions related to Dubai Freezone services, including responding to inquiries, providing accurate information, and resolving issues promptly and professionally. The Customer Service Agent will guide customers through procedures, clarify requirements, update account information, and document all interactions in the designated systems. The role also includes coordinating with internal teams to follow up on pending requests, escalating complex cases when necessary, and ensuring that service levels and quality standards are consistently met. The successful candidate will represent ETISAL International’s values, maintain a customer-centric approach, and contribute to continuous improvement in processes and customer experience. Qualifications Strong customer service and communication skills, including active listening, clear verbal and written communication, and a professional, empathetic approach. Proficiency in call handling and contact center operations, including managing inquiries, documenting interactions, and following established workflows and service level requirements. Ability to quickly learn and apply Dubai Freezone policies, procedures, and service offerings, with solid attention to detail and accuracy in information provided. Good problem-solving and conflict-resolution abilities, with the capacity to handle objections, resolve complaints, and escalate complex issues appropriately. Comfort with using computer systems and CRM or contact center software, along with basic data entry and reporting skills. Capability to work on-site in Cairo, Egypt, in a fast-paced, shift-based environment, while maintaining reliability, punctuality, and teamwork. Fluency in English and Arabic is preferred; additional languages are an advantage for serving diverse customer groups. Previous experience in customer service, call centers, or BPO environments is beneficial; knowledge of Freezone or business setup services is a plus. Minimum high school diploma; a college degree or relevant vocational training in business, communications, or a related field is an advantage

Company Description Wintag is a leading manufacturer and supplier of high-quality shutter windows, UPVC windows and doors, and window accessories, offering modern solutions that combine durability, insulation, and aesthetic appeal. With years of industry expertise, the company focuses on customized designs, professional installation, and reliable after-sales service to ensure lasting comfort and protection for its clients. Wintag serves residential, commercial, and industrial projects, providing window solutions tailored to diverse building needs. The company is committed to innovation, quality, and long-term performance, positioning itself as a trusted partner for modern window systems. Applicants joining Wintag will be part of a growing organization dedicated to enhancing spaces through advanced window technologies.<br>Role Description This is a full-time, on-site Sales Executive role based in Qesm Marina El Alameen El Seyahia. The Sales Executive will actively identify and pursue new business opportunities, develop and maintain relationships with residential, commercial, and industrial clients, and promote Wintag’s shutter windows, UPVC products, and window accessories. Daily tasks include prospecting and field visits, conducting product presentations and demonstrations, preparing and following up on quotations, and negotiating terms to close deals. The role also involves coordinating with the operations and installation teams to ensure accurate order handling, monitoring market trends and competitors, and providing regular sales reports and forecasts. The Sales Executive is expected to uphold high standards of customer service, represent the brand professionally, and contribute to achieving sales targets and overall business growth.<br>Qualifications<br> Strong sales and negotiation abilities, with a track record in field sales or business development, preferably in construction materials, building solutions, or related industries. Customer relationship management skills, including the ability to build trust, handle inquiries, and provide clear product guidance to diverse client segments. Solid communication and presentation capabilities, with confidence in explaining technical product features and benefits to both technical and non-technical stakeholders. Basic understanding of window and door systems, or willingness to learn product specifications, installation considerations, and after-sales requirements. Organizational and time management skills to handle multiple leads, site visits, quotations, and follow-ups efficiently. Comfort working on-site and traveling within the region, with adaptability to different project types and client environments. Proficiency in using common office and sales tools (e.g., email, spreadsheets, CRM software) to document activities and prepare reports. Relevant education in Business, Marketing, Engineering, or a related field is preferred, along with previous experience in a similar sales role. Commitment to ethical, inclusive, and non-discriminatory business practices, with a collaborative mindset and

Company Description Met Life has been serving the Middle East region for nearly 65 years, including over two decades of operations in Egypt, providing smart financial solutions for everyday needs. As the first life insurance company to enter the Egyptian market, Met Life Egypt offers life, accident, and health insurance, retirement planning, and wealth management solutions to more than one million customers. The company is recognized for its strong distribution capabilities and diverse insurance product portfolio. In response to a rapidly changing world, Met Life Egypt focuses on providing reliable guidance to help individuals and businesses meet their financial goals and navigate life’s challenges. Joining Met Life Egypt means contributing to a trusted brand with a long-standing commitment to customer-centric financial protection and planning.<br>Role Description The Sales Insurance role at Met Life Egypt is a full-time, hybrid position based in Cairo, Egypt, with some flexibility for working from home. The role involves identifying prospective clients, presenting appropriate insurance and financial solutions, and guiding customers through the process of selecting life, accident, health, retirement, and wealth management products. Responsibilities include understanding client needs, preparing tailored proposals, managing policy applications, and maintaining ongoing relationships to support renewals and cross-selling opportunities. The Sales Insurance professional will collaborate with internal teams and insurance brokers, ensure compliance with company policies and regulatory requirements, and use CRM tools to track sales activities and customer interactions. The role also includes providing high-quality customer service by responding to inquiries, resolving issues, and delivering clear, accurate information about Met Life’s offerings.<br>Qualifications<br> <br>Foundational knowledge and practical experience in Insurance and Insurance Brokerage, with the ability to explain and position life, accident, health, and retirement products. Background in Finance or financial services, including basic understanding of wealth management, risk, and return to support client recommendations. Strong Communication and Customer Service skills, including the ability to build trust, listen actively, and provide clear, respectful guidance to diverse customers. Proven sales aptitude, target-orientation, and ability to manage a pipeline of leads and opportunities. Comfort using digital tools and CRM systems to document interactions and manage client information. Ability to work effectively in a hybrid environment, collaborating on-site in Cairo and independently from home. Bachelor’s degree in Business, Finance, Economics, or a related field is preferred, or equivalent relevant experience. Previous experience in insurance sales or financial advisory roles in Egypt or the region is an advantage. Proficiency in Arabic and working knowledge of English to engage with customers and internal stakeholders.

Company Description Grand Plast is a leading Egyptian industrial and trading company specializing in plastic products, serving both the local market and international clients. Established in 1996, the company is committed to high quality standards across its product range to ensure customer satisfaction. Grand Plast exports to multiple countries, including Lebanon, Jordan, Libya, Kenya, Palestine, Kuwait, Morocco, Cyprus, and Saudi Arabia. The company employs around 400 well-trained and talented team members, offering a professional environment that supports growth and development. Grand Plast continues to expand its regional presence and invest in modern manufacturing technologies. Role Description *1. Preventive Maintenance:** Implement preventive maintenance plans for equipment and machinery.* Monitor adherence to maintenance schedules and minimize unexpected breakdowns.* Analyze breakdown data to improve maintenance plans.<br>*2. Corrective / Breakdown Maintenance:** Quickly and efficiently diagnose mechanical and electrical faults.* Perform repair and corrective maintenance activities to minimize equipment downtime.* Identify the root causes of breakdowns through *Root Cause Analysis (RCA)*.<br>*3. Mechanical Systems:** Handle mechanical systems, including *Bearings, Gearboxes, Pneumatics, and Hydraulics*.* Read mechanical drawings and perform dismantling and assembly activities.* Monitor the condition of consumable parts and determine replacement requirements.<br>*4. Electrical & Control Systems:** Work with industrial electrical *Control Panels*.* Read and interpret *Electrical Schematics*.* Work with *PLCs, Sensors, and Drives, preferably with experience in **Siemens, Omron, or Schneider* systems.* Inspect, diagnose, and troubleshoot electrical faults.<br>*5. Improvement & Development:** Suggest improvements to enhance equipment efficiency and reduce breakdowns.* Improve energy consumption and minimize production waste.* Monitor and improve *Maintenance KPIs*.<br>*6. Reporting & Follow-up:** Prepare daily and weekly maintenance reports.* Document breakdowns, root causes, and corrective actions taken.* Monitor spare parts and identify maintenance requirements.<br>Qualifications Strong knowledge of Mechatronics and Electromechanics, with the ability to integrate mechanical, electrical, and control systems in industrial machinery. Solid background in Electrical Engineering, including power systems, motor control, sensors, and PLCs or other industrial controllers. Hands-on experience in Maintenance & Repair of automated production equipment, including diagnostics, preventive maintenance, and root cause analysis. Proficiency in Electronics, such as circuit components, wiring, and troubleshooting of control boards and instrumentation. Bachelor’s degree in Mechatronics Engineering is must. Experience in industrial or manufacturing environments, preferably in plastics or similar process industries. Ability to read and interpret technical drawings, electrical schematics, and equipment manuals. Good communication skills, ability to collaborate with cross-functional teams, and strong problem-solving abilities. Comfort working on-site in a fast-paced production setting and adhering to safety and quality standards.

About the Role We are hiring four Business Analysts to support the design, development, and delivery of digital banking services within our platform. Each analyst will specialize in one or more areas including Everyday Banking, Cards & Loans, Payments & Transfers, Value Added Services (VAS), and Data Analysis. The ideal candidates will have a strong understanding of financial products, customer journeys, and digital banking services, and will work closely with product managers, engineers, designers, and operations teams to transform business requirements into actionable solutions. Key Responsibilities Requirements Analysis Elicit and document business requirements across digital banking journeys, including accounts, cards, loans, payments, and digital services. Conduct workshops, interviews, and process mapping sessions to analyze and validate requirements. Product & Delivery Support Translate business requirements into clear functional and non-functional specifications for technical teams. Develop user stories and support Agile delivery through sprint planning, backlog refinement, and UAT. Documentation & Process Design Create and maintain process flows, wireframes, and functional documentation. Conduct gap analysis between current systems and desired business outcomes. Cross-Functional Collaboration Work closely with product owners, UI/UX designers, developers, QA engineers, and compliance teams. Participate in end-to-end testing and validation of implemented solutions. Data & Insights Collaborate with data teams to define business rules, KPIs, and data sources for reporting and dashboards. Support data-driven decision-making through analytical insights. Implementation & Change Management Support training, documentation, and go-live activities. Assist with change management and knowledge transfer across teams. Coverage Areas Business Analysts will be distributed across the following domains:Everyday Banking – account management and digital banking services Cards & Loans – credit card products, personal loans, and loan application journeys Payments & Transfers – domestic and international transfers, instant payments, bill payments Value Added Services (VAS) – loyalty programs, rewards, subscriptions, and bundled offerings Data Analysis – defining KPIs, metrics, and supporting data analytics initiatives Required Qualifications Education Bachelor’s degree in Business Administration, Finance, Computer Science, or related field Experience4+ years of experience in business analysis Experience within banking, fintech, or digital financial services is highly preferred Core Skills Strong analytical and problem-solving skills Experience with Agile/Scrum methodologies Experience using tools such as JIRA and Confluence Strong documentation and presentation skills Ability to translate business needs into technical requirements Communication Strong stakeholder management skills Ability to communicate effectively across technical and non-technical teams Preferred Qualifications Familiarity with Egyptian banking regulations and CBE digital mandates Experience working on digital banking transformation initiatives Understanding of core banking systems and payment infrastructure Experience working with financial reporting or analytics platforms

Company Description Xceed is a leading multilingual Business Process Outsourcing provider in the EMEA region, operating more than 10,000 web-enabled multichannel stations and serving government and commercial clients in 10 languages. The company has delivery centers in Egypt, Morocco, Mauritius, the UAE, and Saudi Arabia, offering inbound and outbound contact center services, back office support, recruitment process outsourcing, helpdesk, infrastructure management, and social media analysis. Xceed has received multiple international awards for outsourcing excellence, customer experience, sustainability, CSR, and diversity, equity, and inclusion. The organization is certified against global standards such as COPC, ISO 9001, ISO 14001, ISO 45001, ISO 22301, and ISO/IEC 27001, reflecting strong commitments to quality, business continuity, information security, and a decent work environment. Applicants join a recognized employer that focuses on people development, impact sourcing, and long-term career growth.<br>Role Description The Quality Monitoring Specialist will be responsible for evaluating call center interactions to ensure service quality, adherence to scripts and procedures, and compliance with internal and client standards. Day-to-day tasks include monitoring live and recorded calls, scoring performance, identifying areas for improvement, and preparing clear reports and dashboards for operations and management. The specialist will provide constructive feedback and coaching insights to team leaders, support calibration sessions to align quality standards, and contribute to continuous improvement initiatives across the contact center. The role requires regular collaboration with supervisors, trainers, and support functions to enhance customer experience and operational effectiveness. This is a full-time, on-site role based in Cairo.<br>Qualifications<br> <br>Candidates should possess strong Analytical Skills to interpret performance data, identify trends, and recommend actionable improvements. Candidates should possess Quality Control and Quality Assurance skills to monitor interactions, ensure adherence to standards, and maintain consistent service levels. Candidates should possess Quality Auditing skills to conduct structured reviews, document findings, and support internal and external compliance requirements. Candidates should possess excellent Communication skills to deliver clear feedback, collaborate with stakeholders, and prepare concise reports and presentations. B2 or higher English level (spoken and written), with the ability to understand and assess calls in English. Previous experience in call center quality monitoring, customer service, or contact center operations is highly beneficial. Proficiency with call monitoring tools, quality evaluation systems, and basic office applications (e.g., Excel, Power Point) is an advantage. Attention to detail, objectivity in evaluation, and the ability to work in a fast-paced, target-driven environment. Relevant diploma or bachelor’s degree in business, communications, or a related field is preferred.

We are seeking a highly organized and detail-oriented Construction Project Engineer to support Project Managers across multiple active commercial construction projects within a fast-paced General Contractor / Design-Build environment. This role has a strong focus on submittals, quantity takeoffs, RFIs, project coordination, document control, and cost support. The ideal candidate is comfortable managing several projects at the same time, shifting priorities when needed, and coordinating effectively with subcontractors, consultants, design teams, and internal stakeholders.<br>Key Responsibilities Support Project Managers with daily project coordination across multiple active projects. Manage submittals and RFIs end-to-end, including shop drawings, product data, samples, tracking, follow-up, and coordination with architects, engineers, and subcontractors. Perform quantity takeoffs and support estimating and preconstruction activities across multiple construction scopes. Review and coordinate plans, specifications, shop drawings, addenda, revisions, and other technical documentation. Support scope reviews, subcontractor bid comparisons, and identification of potential scope gaps. Coordinate with project and field teams to ensure drawings, quantities, specifications, and site conditions remain aligned. Add the meeting minutes agenda, action items and distribute them to the attendees Support procurement, subcontractor documentation, cost tracking, invoice/pay application review, and change documentation. Assist with punch lists, warranties, O&M manuals, and as-built documentation as required. Maintain accurate project information using Procore or similar construction project management software.<br>Requirements Must-Have Bachelor’s degree in Civil Engineering, Architectural Engineering, Construction Management, or a related field. Fluent English communication skills, both written and verbal. Hands-on experience managing construction submittals and the ability to clearly explain the submittal process from start to finish. Hands-on experience performing quantity takeoffs. Strong understanding of construction drawings, specifications, shop drawings, and technical documentation. Strong organizational and time-management skills with the ability to support multiple projects and competing priorities simultaneously. High attention to detail with strong documentation and follow-up skills. Strong Microsoft Office skills, particularly Excel.<br>Preferred1–4 years of relevant construction experience as a Project Engineer, Assistant Project Manager, Technical Office Engineer, Project Coordinator, Estimator, Quantity Surveyor, or similar role. Experience working within a General Contractor or Design-Build environment. Experience supporting multiple small-to-mid-sized commercial construction projects. Experience with architectural finishes, interiors, carpentry, drywall, ceilings, flooring, or similar scopes. Experience with RFIs, change orders, pay applications, procurement, subcontract administration, or project closeout. Experience using Procore or similar construction management software. Auto CAD or Microsoft project experience is a plus.<br>Benefits Social Insurance Medical Insurance Professional Development & Training Opportunities<br>Work Arrangement: Remote Schedule: Full-time | 4:00 PM – 1:00 AM Egypt Time | Monday–Friday

عن 22Serviceشركة 22Service FZ-LLC شركة تقنية مقرها دبي (مدينة ميدان الحرة)، تبني مجموعة من منتجات الاتصال والسفر الرقمية تحت العلامة التجارية "22". منتجنا الأساسي 22SIM منصة e SIM للمسافرين، تخدم بشكل رئيسي مستخدمي دول الخليجالدعم لدينا ليس وظيفة هامشية — بل هو نقطة التماس الأساسية مع المسافر في اللحظة التي يحتاج فيها الاتصال أكثر من أي وقت، ونبحث عمّن يتعامل معه بهذه الجدية.عن الوظيفةنبحث عن ممثل دعم عملاء محترف ومتمحور حول الخدمة، يجيد العربية والإنجليزية، ويمتلك خلفية تقنية حقيقية تمكّنه من تشخيص المشكلات لا مجرد نقلها.المهام الرئيسيةالرد على استفسارات العملاء عبر البريد الإلكتروني والدردشة المباشرة والهاتف ووسائل التواصل الاجتماعيتقديم معلومات واضحة ودقيقة حول المنتجات باللغتين العربية والإنجليزيةتشخيص المشكلات التقنية الشائعة وحلها من الخط الأول قبل التصعيدمتابعة الحالات المفتوحة حتى الحل الكامل وتوثيق التفاعلات بدقةتصعيد الحالات المعقدة مع وصف دقيق وخطوات إعادة إنتاج المشكلةرصد المشكلات المتكررة والمساهمة في تحسين الخدمة وقاعدة المعرفةالمتطلباتخبرة لا تقل عن سنتين في دعم العملاء أو الدعم التقنيإجادة تامة للعربية والإنجليزية كتابةً وتحدثاً (شرط أساسي)خلفية تقنية عملية: المنتجات والتطبيقات الرقمية، إعدادات i OS وAndroid، أساسيات الشبكات والاتصالفهم عملي لتقنية e SIM: تفعيل رموز QR، ملفات التعريف، إعدادات APN، توافق الأجهزةالإلمام بمفاهيم التجوال الدولي وتبديل الشبكاتالقدرة على استخدام لوحات التحكم الداخلية وقراءة سجلات الأخطاءخبرة في أنظمة CRM ومنصات الدعم (Zendesk، Intercom، Freshdesk، Hub Spot أو ما يماثلها)الإلمام بأساسيات الـ APIs والـ webhooks ميزة إضافيةأسلوب مهني وصبور يضع العميل في صميم الاهتمام، وقدرة قوية على إدارة المواقف الصعبةيشترط التفرغ الكامللماذا تنضم إليناأثر مباشر وواضح — ملاحظاتك تصل إلى فريق المنتج والتطوير مباشرةمنتجات حقيقية بحجم استخدام كبير وعملاء في عشرات الدولحوافز شهرية و حوافز على الانجازات بيئة عمل ملائمة و متعددة الثقافات <br><br>About 22Service22Service FZ-LLC is a Dubai-based technology company (Meydan Free Zone) building a suite of digital connectivity and travel products under the "22" brand. Support isn't a side function here — it's the primary point of contact with a traveler at the moment connectivity matters most. We're looking for someone who treats it that way. The Role We're looking for a professional, service-oriented Customer Support Representative who is fluent in both Arabic and English and brings a real technical background — someone who can diagnose issues, not just pass them along. Key Responsibilities Respond to customer inquiries across email, live chat, phone, and social media Provide clear, accurate product information in both Arabic and English Diagnose and resolve common technical issues at first-line level before escalating Follow open cases through to full resolution and document interactions accurately Escalate complex cases with precise descriptions and reproduction steps Identify recurring issues and contribute to service and knowledge-base improvements Requirements Minimum 2 years in customer support or technical support Full written and spoken fluency in Arabic and English (required) Hands-on technical background: digital products and apps, i OS and Android settings, networking and connectivity fundamentals Practical understanding of e SIM technology: QR activation, profiles, APN settings, device compatibility Familiarity with international roaming and network switching Comfortable in internal admin dashboards and reading error logs Experience with CRM/support platforms (Zendesk, Intercom, Freshdesk, Hub Spot or similar) API and webhook basics are a plus Professional, patient, customer-first approach with strong de-escalation skills Full-time availability required Why Join UsDirect, visible impact — your findings go straight to product and engineering Real products at real scale, with customers across dozens of countries A bilingual environment spanning Kuwait and Dubai, with room to take ownership and grow