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<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are hiring Safety Officer to be responsible for ensuring compliance with health and safety standards across installation and maintenance sites while supporting quality initiatives through inspections, documentation, and corrective actions.<br> Key Responsibilities Conduct regular safety inspections across installation and maintenance sites.<br> Prepare and review risk assessments and method statements before work begins.<br> Manage Permit to Work (PTW) activities and ensure compliance with safety procedures.<br> Investigate incidents and near misses and follow up on corrective actions.<br> Deliver toolbox talks and safety inductions for technicians and subcontractors.<br> Support quality inspections, non-conformance reporting, and document control.<br> Maintain accurate safety and quality records in line with ISO 45001 and ISO 9001 requirements.<br> Promote a strong safety culture by identifying hazards and ensuring safe work practices.<br> Requirements Bachelor's degree or diploma in Engineering, Occupational Safety, or a related field.<br> Minimum 3 years of experience in the elevator industry.<br> Previous experience with multinational elevator companies such.<br> Strong knowledge of risk assessments, permit-to-work systems, incident investigations, and safety regulations.<br> Experience with ISO 45001 and ISO 9001 management systems.<br> Excellent communication, reporting, and problem-solving skills.<br> Work Details Working hours: 9:00 AM to 6:00 PM Working days: Sunday to Thursday Office Location: Industrial Area, New Cairo</span> </div>

Company Description ALMehwar Hospital is a modern healthcare facility committed to guiding patients toward healthier lives through comprehensive, high-quality medical services. Supported by an extensive team of medical experts across multiple specialties and under the supervision of distinguished professionals such as Dr. Hazem Abdelazim, the hospital focuses on safe, patient-centered care. The facility includes more than 9 operating theaters, 85 beds, 28 ICU units, and 8 outpatient clinics, enabling continuous and responsive service delivery. With round-the-clock availability, ALMehwar Hospital prioritizes patient well-being and offers a collaborative environment for healthcare professionals to grow and contribute.<br>Role Description The Ward Pharmacist is a full-time, on-site role based at ALMehwar Hospital in 6th of October. The Ward Pharmacist will provide clinical pharmacy services to inpatients, including reviewing medication orders for safety, efficacy, and appropriateness, and ensuring adherence to hospital protocols and guidelines. Daily responsibilities include participating in ward rounds, reconciling medications on admission and discharge, counseling patients and families on proper medication use, and monitoring for drug interactions, adverse effects, and therapeutic outcomes. The role involves close collaboration with physicians, nurses, and other healthcare professionals to optimize pharmacotherapy, support antimicrobial stewardship, and contribute to medication safety initiatives. The Ward Pharmacist will also maintain accurate documentation, support inventory management for ward medications, and assist in training and educating staff on medication-related issues.<br>Qualifications<br> Strong clinical pharmacy knowledge, including pharmacotherapy, dosage adjustment, and interpretation of laboratory results to support safe and effective medication use. Proficiency in medication review, prescription verification, and detection of drug interactions and adverse drug reactions within an inpatient setting. Ability to provide clear patient counseling on medication administration, adherence, and side effects, with strong communication skills for multidisciplinary teamwork. Competence in using hospital information systems, electronic medical records, and pharmacy software to document care and manage medication orders. Knowledge of hospital pharmacy operations, including ward stock management, medication storage requirements, and compliance with regulatory and safety standards. Bachelor’s degree in Pharmacy (BPharm or equivalent); clinical pharmacy or Pharm D qualification is preferred. Valid pharmacist license/registration as required by local regulations. Previous experience as a hospital or clinical pharmacist, particularly in ward-based roles, is highly beneficial. Demonstrated ability to work in a fast-paced environment, manage priorities, and maintain attention to detail. Commitment to continuous professional development

Company Description TÜV Rheinland Egypt is part of TÜV Rheinland, a global leader in testing, inspection, and certification services that supports safety, quality, and sustainability across industries. The Egypt office provides technical expertise and independent assessment services to clients in construction, infrastructure, manufacturing, and related fields. Team members collaborate with international and local stakeholders to ensure compliance with relevant standards and regulations. Joining TÜV Rheinland Egypt offers opportunities for professional growth, exposure to diverse projects, and participation in advancing safety and reliability in the region.<br>Role Description This is a full-time, on-site role based in Cairo, Egypt, focused on MEP (Mechanical, Electrical, and Plumbing) Testing and Commissioning. The role involves planning and performing functional testing of MEP systems, preparing test plans and procedures, and executing commissioning activities according to applicable codes, standards, and project specifications. The person in this position will review technical documentation, verify installation quality, document test results, and prepare clear reports and recommendations for clients and project teams. Daily tasks include coordinating with contractors, consultants, and other stakeholders, identifying and troubleshooting system issues, and ensuring that systems are safe, efficient, and compliant before handover. The role also requires maintaining accurate records, participating in site inspections, and supporting continuous improvement of testing and commissioning methodologies.<br>Qualifications<br> <br>Candidates should possess strong Analytical Skills to interpret technical documentation, evaluate system performance, and diagnose issues in MEP installations. Candidates should possess Testing and Test Cases skills, including planning, executing, and documenting structured tests for mechanical, electrical, and plumbing systems. Candidates should possess Software Testing skills where applicable, such as verifying building management systems, control software, or monitoring tools used in MEP commissioning. Candidates should possess effective Communication skills to collaborate with clients, contractors, and internal teams, and to produce clear reports and presentations. Bachelor’s degree in Mechanical, Electrical, Mechatronics, or a related engineering field. Experience in MEP testing, commissioning, or building services engineering, preferably in commercial or industrial projects. Knowledge of relevant international and local standards, building codes, and safety practices for MEP systems. Ability to work on construction sites, manage multiple assignments, and maintain high attention to detail under time constraints. Proficiency in technical documentation and use of relevant tools, such as test instruments, BMS interfaces, and standard office software. Professional certifications in commissioning, quality, or safety (e.g., commissioning specialist, ISO-related training) are an advantage.

Company Description RPRSNT. Co is a specialized outbound calling partner focused on turning cold conversations into qualified opportunities for clients across competitive industries. Rather than operating as a traditional BPO, the company serves as an extension of each client’s brand, emphasizing professionalism, consistency, and purpose in every interaction. Through structured cold calling, intelligent qualification, and brand-aligned conversations, RPRSNT. Co helps business professionals and growing teams build predictable pipelines and engage prospects earlier in the buying journey. Its approach is rooted in clarity, accountability, and measurable performance, ensuring that cold calls translate into real sales opportunities and stronger market presence. RPRSNT. Co is committed to driving results through high-quality prospect outreach so clients can focus on closing deals. Role Description The Client Hunter role is a full-time, remote position responsible for generating qualified opportunities through proactive outbound calling and targeted prospecting. In this role, you will research and identify potential clients, conduct structured cold calls, and engage prospects in brand-aligned conversations that uncover needs and decision-making timelines. You will qualify leads based on defined criteria, document interactions in CRM or tracking tools, and collaborate with internal teams and client stakeholders to ensure smooth handoff of opportunities to sales closers. Daily activities include managing call lists, refining outreach messaging based on performance data, and consistently meeting or exceeding activity and conversion targets. You will represent client brands with professionalism and clarity, contributing to predictable pipeline growth and measurable results. Qualifications Demonstrated skills in outbound calling, cold calling, and lead generation, with the ability to turn initial conversations into qualified sales opportunities. Experience in prospecting, pipeline building, and using CRM or sales engagement tools to manage and track outreach activities. Strong communication skills, including clear verbal presentation, active listening, and the ability to adapt messaging to different audiences. Capability to qualify prospects effectively by understanding business needs, timelines, and decision-making processes. Goal-oriented mindset with proven ability to meet performance targets, handle rejection professionally, and maintain consistent outreach volume. Comfort working independently in a fully remote environment, with reliable internet access and strong time-management skills. Previous experience in sales development, telemarketing, or business development is highly beneficial; experience in B2B or competitive industries is a plus. Familiarity with structured calling scripts and data-driven optimization of outreach; willingness to follow processes while providing thoughtful feedback for improvement. High level of professionalism, integrity, and accountability when representing client brands in external conversations.

Company Description WAJJAD is a technology studio that designs scalable digital operating systems for governance, legal, financial, and real estate sectors. Founded in 2020 in the Kingdom of Saudi Arabia, the company focuses on replacing fragmented traditional processes with integrated, high-performance digital infrastructure. WAJJAD builds and operates institutional-grade B2B platforms that modernize core frameworks such as board governance, legal execution, financial structuring, and real estate development management. Its eight specialized platforms form a connected ecosystem engineered to improve efficiency, control, transparency, and decision-making for modern institutions. Positioned within a rapidly transforming regional economy, WAJJAD is pursuing long-term expansion across regional and global markets as a technology infrastructure builder for governance-driven and asset-backed sectors.<br>Role Description The Legal Advisor will provide comprehensive legal support for WAJJAD’s operations, products, and stakeholder relationships in Cairo, Egypt. This full-time, on-site role involves drafting, reviewing, and negotiating a wide range of legal documents and contracts related to technology platforms, governance frameworks, and commercial arrangements. The Legal Advisor will identify and assess legal risks, advise on compliance with applicable laws and regulations, and support the development of internal policies and procedures. Day-to-day responsibilities include providing clear legal guidance to cross-functional teams, handling labor and employment-related matters, and collaborating with external counsel where needed. The role also requires monitoring regulatory developments, contributing to the design of legally robust platform structures, and preparing concise reports and briefings for management.<br>Qualifications<br> Strong foundation in Law, with demonstrated ability to interpret and apply relevant legal frameworks. Proficiency in Legal Document Preparation and contract drafting, including technology, commercial, and governance-related agreements. Experience handling Legal Issues and providing practical Legal Advice to internal stakeholders and leadership. Knowledge of Labor and Employment Law, with experience managing employment-related policies, disputes, and compliance. Bachelor’s degree in Law (LLB) or equivalent; admission to practice law in Egypt or another recognized jurisdiction is a strong advantage. Experience in corporate, commercial, or technology law, ideally within Saa S, platform, or B2B environments. Ability to analyze complex information, assess risk, and present recommendations in clear, business-oriented language. High level of integrity, discretion, and professionalism in handling confidential and sensitive matters. Strong communication and interpersonal skills, with the ability to work collaboratively in a multidisciplinary, fast-paced environment. Fluency in English; proficiency in Arabic is highly beneficial.

Company Description WAJJAD | وجّاد is a technology studio that builds scalable digital operating systems for governance, legal, financial, and real estate sectors. Founded in 2020, the company focuses on replacing fragmented processes with integrated, high-performance digital infrastructure for modern institutions. WAJJAD designs and operates institutional-grade B2B platforms that enhance efficiency, strengthen control environments, increase transparency, and support faster, data-informed decision-making. With eight specialized platforms forming a connected digital ecosystem, the studio model supports centralized innovation and accelerated product development. Headquartered in the Kingdom of Saudi Arabia, WAJJAD is positioned for regional and global expansion as a technology infrastructure builder for governance-driven and asset-backed sectors.<br>Role Description The Head of Legal will lead WAJJAD’s legal function, overseeing all legal affairs across its platforms and operations. This full-time, on-site role is based in Cairo, Egypt and involves managing legal strategy, ensuring regulatory compliance, and advising leadership on legal risk and governance matters. Day-to-day responsibilities include drafting, reviewing, and negotiating a wide range of commercial and technology-related contracts, as well as policies, NDAs, and service agreements. The Head of Legal will monitor relevant laws and regulations, design compliance frameworks, and handle legal issues related to corporate structuring, data protection, intellectual property, and cross-border transactions. The role also includes coordinating with external counsel when needed, supporting internal teams with legal guidance, and contributing to the development of robust legal standards across WAJJAD’s digital ecosystem.<br>Qualifications<br> Strong foundation in Law with a focus on corporate, commercial, and technology-related legal work. Proven experience in Legal Compliance, including regulatory frameworks, data protection, and governance standards. Background in Legal Consulting, providing strategic legal advice to senior leadership and cross-functional teams. Expertise in Legal Document Preparation, including drafting, reviewing, and negotiating contracts and institutional policies. Demonstrated ability to manage complex Legal Issues across multiple jurisdictions and sectors. Licensed attorney with a law degree from an accredited institution; advanced or specialized legal qualifications are an advantage. Experience leading a legal function in a technology, financial, or infrastructure-focused organization, preferably in B2B or platform environments. Strong analytical, risk assessment, and decision-making skills, with the ability to balance legal rigor and business objectives. Excellent written and verbal communication skills in English; proficiency in Arabic is highly beneficial. Ability to work on-site in Cairo, Egypt, collaborate across diverse teams, and operate in a fast-evolving, high-growth environment.

Who we are?- onebank was established in 2020 as the company responsible for launching the 1st digital native bank in Egypt. The digital bank aims to create innovative solutions tailored to serve the needs of the banking customers in Egypt.-Our main goal is to create a positive customer experience through the differentiated journey that our customers live while using the digital bank.-Our Drive: We use our drive and commitment to energies, engage and inspire others, upholding the highest standards of work ethic, honesty and morality.<br>JOB PURPOSE IT Solution Architecture Lead will act as the key liaison between business and technology teams, responsible for translating business strategies into implementable IT solutions. The role involves designing, developing, and maintaining scalable architectures that drive digital banking services, align with compliance requirements, and support the bank's strategic goals. This position requires a strategic thinker with a strong understanding of technical frameworks and business acumen to ensure seamless delivery of IT solutions while adhering to architectural principles and best practices.<br>MINIMUM QUALIFICATIONS/EDUCATION/EXPERIENCEBachelor’s degree in software engineering, Computer Science, Information Technology, or a related field. A master’s degree or certification in TOGAF, Business analysis, AWS is a plus.5+ years of experience in solution architecture, systems analysis, or a related IT role. Proven expertise in designing and implementing IT solutions in banking or financial services. Experience working with business teams to gather and translate requirements into technical deliverables. Strong knowledge of microservices, APIs, and software architecture. Hands-on experience with financial platforms and enterprise IT systems.<br>JOB DUTIES AND RESPONSIBILITIES1. Design and document solution architectures for digital banking services, ensuring alignment with enterprise goals and regulatory requirements.2. Collaborate with stakeholders, including business teams, developers, and engineers, to gather requirements and design efficient IT solutions.3. Create and review technical documentation, including data flow diagrams, Sequence Diagrams & BRDs.4. Facilitate cross-functional requirement sessions to analyze business and system needs, foster collaboration within the teams and across departments to ensure seamless integration of business requirements into technical solutions.5. Oversee architectural reviews to ensure solution scalability, reliability, and compliance with security standards.6. Manage and lead the Solution Architecture team, providing mentorship, guidance, and performance evaluations to ensure high-quality deliverables and alignment with organizational goals.7. Oversee the integration and design of new systems into the bank's architecture, ensuring optimal performance and scalability.

Company Description Madxia Pharmaceutical, founded in 2022, is dedicated to transforming the medical and cosmetic industries through innovative, science-driven solutions. The company focuses on developing products that address real-world challenges, emphasizing ethical practices, consumer-centric design, and high standards of quality and efficacy. Madxia aims to become a global benchmark for responsible innovation by 2032, setting trends rather than following them in both medical and cosmetic fields. The organization values people as its greatest asset, fostering a culture where creativity, talent, and potential are actively developed. At Madxia, advanced technology is combined with a strong commitment to improving lives, making it an engaging environment for individuals who want to contribute to meaningful breakthroughs.<br>Role Description This is a full-time, on-site Entry Level Regulatory Affairs role based in New Cairo. The role involves supporting the preparation, review, and maintenance of regulatory documentation for medical and cosmetic products in alignment with local and international standards. The individual will assist in compiling regulatory submissions, tracking approvals, and updating internal records and databases. Daily tasks include monitoring regulatory requirements, helping ensure compliance with applicable laws and guidelines, and coordinating with cross-functional teams such as R&D, quality, and manufacturing to gather necessary information. The role also includes participating in internal audits, preparing basic reports, and contributing to continuous improvement of regulatory processes under the guidance of more experienced team members.<br>Qualifications<br> Candidates should possess skills in Regulatory Affairs and understanding of Regulatory Requirements relevant to pharmaceuticals and cosmetics. Candidates should possess skills in Regulatory Documentation, including organizing, reviewing, and maintaining accurate regulatory records. Candidates should possess skills in Regulatory Compliance, with the ability to follow applicable guidelines and standard operating procedures. Candidates should possess skills in preparing and supporting Regulatory Submissions to local and international authorities. Bachelor’s degree in Pharmacy, Pharmaceutical Sciences, Chemistry, Biomedical Sciences, or a related field. Strong attention to detail, organizational skills, and the ability to manage multiple tasks in a fast-paced environment. Good written and verbal communication skills in English; proficiency in other languages is an advantage. Ability to work collaboratively in a team, demonstrate learning agility, and show interest in regulatory frameworks and industry standards. Proficiency in basic office and documentation tools (e.g., Microsoft Office, document management systems) and willingness to learn new systems.

Company Description flix-egypt is Egypt’s first verified home services marketplace, connecting trusted professionals with homeowners in Sheikh Zayed and 6th October, with plans to expand to New Cairo, Maadi, and other areas. The company focuses on delivering reliable, transparent, and high-quality services by thoroughly verifying each professional through ID, criminal record, and background checks. Customers receive clear quotes before work begins, track jobs via GPS, and benefit from photo documentation and a structured dispute resolution process. With secure cashless payments, ratings for every job, and a one-hour guarantee to find a verified professional, flix-egypt aims to make home services safe, efficient, and fairly priced. Founded by Egyptian entrepreneurs, the company is committed to improving everyday life and building trust in the local home services market.<br>Role Description The Heating Air Conditioning Technician is a full-time, on-site role based in Giza, supporting customers served through the flix-egypt platform. The technician will install, maintain, and repair residential HVAC systems, including air conditioners, heaters, and related equipment. Daily tasks include diagnosing system issues, performing troubleshooting and repairs, conducting preventive maintenance, and ensuring work is completed safely and in line with relevant standards and guidelines. The technician will interact directly with customers, explain findings and recommended solutions, provide clear, transparent estimates, and document work through photos and job reports. The role requires punctual arrival to customer locations, adherence to flix-egypt quality and safety procedures, and collaboration with the operations team to ensure timely, professional service delivery.<br>Qualifications<br> <br>Strong diagnostic and problem-solving abilities, including advanced Troubleshooting skills for HVAC systems. Working knowledge of Electricity, including safe handling of wiring, circuits, and electrical components in heating and air conditioning units. Experience with Preventive Maintenance practices for HVAC equipment, such as cleaning, inspection, and performance checks. Familiarity with basic Plumbing as it relates to HVAC systems (condensation lines, drainage, and related connections). Understanding of EPA-related guidelines or equivalent environmental and safety standards for refrigerant handling (formal certification is an advantage). Prior experience as a Heating Air Conditioning Technician or in a similar technical role in residential or light commercial settings. Ability to read and interpret technical manuals, wiring diagrams, and work orders, and to complete service documentation accurately. Strong customer service skills, including clear communication, professional behavior on-site, and respect for customers’ homes. Ability to work on-site across Giza and nearby areas, with reliable transportation and readiness for field-based work. Relevant vocational training or technical diploma in HVAC

Job Title: Data Analyst (SAP/Odoo Specialist) Location: [Maadi] (Hybrid ) Employment Type: Full-Time Department: IT / Business Intelligence Key Responsibilities Data Extraction & Integration Extract, transform, and load (ETL) data from SAP (ECC/S/4HANA) and Odoo databases (Postgre SQL/MySQL). Build and maintain data pipelines to consolidate ERP data with external CRM and e-commerce platforms. Write complex SQL queries to pull transactional data (sales orders, purchase orders, inventory, and financial postings). Analysis & Reporting Develop interactive dashboards (Power BI, Tableau, or Odoo Studio) to track KPIs such as inventory turnover, order fulfillment rates, and gross margin. Perform root-cause analysis on data discrepancies between SAP and Odoo modules (e.g., Finance vs. Logistics). Provide actionable insights to improve business processes, reduce costs, and optimize supply chain efficiency. System Collaboration Partner with Functional Consultants to map business requirements into technical data models. Participate in Odoo migrations or SAP upgrade projects, ensuring data integrity during system transitions. Automate manual reporting processes using Python or Java Script (Odoo Automation). Data Governance Maintain data quality standards by cleansing master data (Customers, Vendors, Materials) across both systems. Document data dictionaries and transformation logic for audit and training purposes. Qualifications Education:Bachelor’s degree in Computer Science, Information Systems, Data Science, Finance, or a related field. Experience:2+ years of experience as a Data Analyst, Business Intelligence Analyst, or ERP Data Specialist. Must have hands-on experience with at least one of the following:SAP: Strong knowledge of tables (MARA, VBAK, LIKP, BSEG), debugging, and SAP Query. Odoo: Deep understanding of Odoo’s ORM, Postgre SQL database structure, and reporting engines. Technical Skills:SQL: Expert level (joins, subqueries, window functions). BI Tools: Proficiency in Power BI, Tableau, or Looker. Programming: Python (Pandas, Num Py) or R for advanced analytics. ERP Knowledge: Familiarity with Odoo’s Accounting, Sales, Purchase, and Inventory modules OR SAP FI/CO, MM, and SD modules. Data Warehousing: Experience with DWH concepts and ETL tools (e.g., Apache Airflow, Talend). Soft Skills:Strong business acumen; ability to translate data findings into plain English for operational managers. Excellent problem-solving skills and attention to detail. Ability to work independently in a hybrid setting while maintaining clear communication across time zones. Preferred (Nice to Have) Experience with Odoo Studio or SAP Fiori reporting. Knowledge of REST APIs for extracting data from third-party apps. Certified in Odoo Functional or SAP Activate methodology. Familiarity with cloud platforms (AWS, Azure, or GCP).

Octopus by RTG is the tech hiring and outsourcing arm of Robusta Technology Group, dedicated to connecting exceptional tech talent with top-tier organizations across the MENA, GCC, Europe, the US, and Canada. We specialize in building strong, long-term partnerships between skilled professionals and innovative companies. Our mission is to empower growth, innovation, and excellence by matching the right talent with the right opportunities.<br><br>We are seeking a Product Owner / Service Designer (Mid-Level) to support product ownership and service design activities within a remote project environment. The role will be responsible for translating user needs, business objectives, and operational requirements into clear product direction and actionable solutions.<br><br>The ideal candidate will lead service design initiatives, facilitate journey mapping activities, define and prioritize product requirements, align stakeholders, and support the creation of efficient operational workflows. This role requires a balance of strategic thinking, customer-centric design, and strong execution skills to ensure successful delivery of product outcomes.<br><br>Key Responsibilities<br><br>Lead product ownership activities, including defining product vision, managing priorities, and supporting delivery of product initiatives Conduct service design activities to identify user needs, business challenges, and opportunities for improvement Facilitate customer journey mapping, service blueprinting, and workflow definition sessions Gather, analyze, and translate business and user requirements into clear product requirements and actionable deliverables Manage and prioritize product backlogs based on business value, user impact, and project objectives Collaborate with cross-functional teams, including business stakeholders, designers, developers, and operational teams Ensure alignment between stakeholders through effective communication, workshops, and decision-making processes Define and optimize operational workflows to improve service efficiency and user experience Support continuous improvement by analyzing feedback, identifying gaps, and recommending enhancements Document processes, requirements, user journeys, and service design outputs<br><br>Requirements<br><br>Bachelor's degree in Business, Design, Information Systems, Engineering, or a related field3-5 years of experience in product ownership, service design, UX design, business analysis, or related roles Proven experience managing product requirements, prioritization, and stakeholder alignment Strong understanding of service design methodologies, customer journey mapping, and user-centered design principles Experience working with Agile methodologies and cross-functional delivery teams Ability to translate complex business needs into structured solutions and clear product requirements Strong facilitation, communication, and presentation skills Analytical mindset with strong problem-solving capabilities Ability to work independently and effectively in a remote environment Experience with digital products, platforms, or service transformation projects is preferred

About the Team/Role We are looking for a highly analytical and execution-oriented Supply Growth Operations Manager to lead driver supply growth across Egypt. You will own end-to-end initiatives that improve driver acquisition, activation, retention, and productivity while ensuring a healthy marketplace balance. This role sits at the intersection of strategy, operations, product, marketing, and data analytics. You'll identify growth opportunities, launch experiments, manage cross-functional projects, and build scalable solutions that drive sustainable marketplace growth.<br><br>Role & Responsibilities:Supply Growth Strategy Develop and execute driver growth strategies to achieve marketplace supply targets. Own key supply metrics including driver acquisition, activation, retention, productivity, and online hours. Monitor marketplace health and recommend actions to balance supply and demand. Growth Operations Design and optimize the driver acquisition funnel across online and offline channels. Improve driver onboarding, document verification, and first-trip conversion. Launch lifecycle programs to increase driver engagement and long-term retention. Build scalable incentive programs and continuously optimize ROI. Data Analysis Analyze marketplace performance and identify growth opportunities using data. Build business cases and prioritize initiatives based on expected impact. Track KPIs through dashboards and present insights to senior leadership. Conduct A/B testing and measure experiment performance. Cross-functional Leadership Partner with Product, Marketing, CRM, Marketplace, Finance, Legal, and Operations teams to deliver growth initiatives Work closely with local field teams and external partners to execute programs effectively Translate local market insights into product and operational improvements Partnerships Identify and manage strategic partnerships with fleets, referral partners, financial institutions, OEMs, and other ecosystem players. Negotiate partnership structures that accelerate driver acquisition and engagement. Operational Excellence Lead high-impact cross-functional projects from planning through execution. Improve operational processes and automate repetitive workflows where possible. Ensure operational efficiency while maintaining an excellent driver experience.<br><br>What the Candidate Will Need Bachelor’s degree and above, or related quantitative disciplines; fluency in both English and Arabic.5 to 8 years of experience in management consulting, Big 4 advisory, or similar analytical roles; automotive or mobility industry exposure is a plus Experience in ride-hailing, mobility, logistics, marketplace, or gig economy business Experience managing growth funnels, CRM, lifecycle marketing, or incentive programs Strong analytical skills with experience in using statistical tools and software. Experience leading cross-functional projects in fast-paced environments Excellent verbal and written communication skills

We are seeking an experienced Senior Business Analyst to support the delivery of digital payment solutions across card issuing, merchant acquiring, payment gateways, and transaction processing platforms. The role serves as the bridge between business stakeholders, product owners, operations, and technology teams to ensure business requirements are translated into scalable, compliant, and high-quality solutions.<br><br>Key Responsibilities Gather, analyze, validate, and document business requirements from internal and external stakeholders. Lead requirement elicitation workshops, interviews, and solution discussions. Prepare high-quality Business Requirement Documents (BRDs), Functional Specification Documents (FSDs), user stories, process flows, and use cases. Perform solution analysis and collaborate with solution architects and technical teams to design optimal business solutions. Analyze Change Requests (CRs), assess business impact, effort, dependencies, and implementation risks. Support end-to-end project lifecycle from initiation through production deployment. Work closely with product managers, applications team, developers, QA teams, operations, and vendors throughout solution delivery. Analyze payment transaction flows for card issuing, merchant acquiring, payment gateways, POS, ATM, e-commerce, and digital wallet solutions. Ensure proposed solutions comply with card scheme rules, regulatory requirements, and organizational standards. Support API integration requirements involving payment switches, card management systems, host systems, and third-party platforms. Review functional designs to ensure alignment with business objectives. Participate in UAT planning, test case reviews, defect triage, and business validation. Provide production support for business issues and assist with root cause analysis. Maintain requirements traceability and ensure proper documentation throughout the project lifecycle. Mentor junior business analysts and contribute to BA best practices<br>.<br>Required Qualifications Bachelor’s degree in business, Information Technology, Computer Science, or a related field.3–5+ years of Business Analysis experience. At least 2 years of experience in digital payments, card issuing, merchant acquiring, or payment processing. Strong understanding of payment ecosystems and transaction lifecycles. Experience preparing BRDs, FSDs, user stories, and process models. Knowledge of APIs, web services, and system integration concepts. Experience working in Agile, Scrum, and Waterfall environments. Excellent analytical, communication, stakeholder management, and documentation skill<br>s.<br>Preferred Skills Card issuing and acquiring platforms Payment gateway integrations ISO 8583 message formats EMV, contactless, QR payments Tokenization and digital wallets Merchant onboarding and settlement Jira, Confluence, Visio, Microsoft Office SQL, Python and data analysis (preferr<br>ed)<br>Key Competencies Business analysis Solution design Requirement elicitation Stakeholder management Problem solving Process improvement Communication and presentation Risk analysis Attention to de<br>tail

We are seeking an experienced Engineering Director to lead our software engineering function, drive enterprise technology strategy, and deliver scalable business solutions that support organizational growth. About the Role As Engineering Director, you will oversee the design, development, and delivery of enterprise software solutions, lead high-performing engineering teams, and act as a key partner to business stakeholders in translating requirements into robust technical solutions. Key Responsibilities Lead the strategy, architecture, and delivery of enterprise business software solutions across the organization Oversee development and integration solutions built on MS Dynamics 365 F&O ERP and related platforms Drive the design and implementation of Web APIs and system integrations connecting core business applications Manage and mentor engineering teams, fostering a culture of technical excellence, accountability, and continuous improvement Align engineering initiatives with broader organizational goals and business strategy Own end-to-end project management for major engineering initiatives, ensuring on-time, on-budget delivery Lead business analysis efforts to gather, evaluate, and transform business requirements into scalable technical solutions Manage relationships with technology vendors, ensuring quality delivery and cost-effective partnerships Oversee solutions involving Laserfiche DMS, MS SQL Server RDBMS, and MS Visual Studio . NETDefine and enforce solution architecture standards, best practices, and governance across engineering projects Report on engineering performance, risks, and delivery progress to senior leadership Requirements Bachelor's degree in Computer Science, Software Engineering, Information Systems, or related field (Master's/MBA a plus) Proven experience in developing and delivering business enterprise software solutions Strong background in business solution architecture and integration solution development Hands-on experience with MS Dynamics 365 F&O ERP, Web APIs, MS SQL Server, and MS Visual Studio . NETExperience with Laserfiche DMS or similar document management systems Demonstrated team leadership experience, managing engineering or development teams Strong track record in project management, vendor management, and cross-functional collaboration Excellent skills in business analysis and translating business requirements into technical deliverables Proven ability to drive organizational goals through technology strategy and execution Strong communication, stakeholder management, and leadership skills Fluency in English (spoken and written) Preferred Qualifications PMP, TOGAF, or relevant architecture/project management certifications Experience leading digital transformation or ERP implementation projects Background working with mid-to-large scale enterprise organizations What We Offer Competitive executive-level compensation package A strategic leadership role with high visibility across the organization Opportunity to shape enterprise technology direction and drive impactful transformation Collaborative and growth-oriented work environment

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Result of Service Strengthened evidence-based disaster risk reduction and resilience efforts in the Arab region through the production of high-quality research, analysis, knowledge products, and technical inputs that support the implementation of the Sendai Framework and related regional priorities. Work Location Home Based Expected duration 15 Aug 2026 - 14 Jan 2027 Duties and Responsibilities Created in December 1999, the United Nations Office for Disaster Risk Reduction (UNDRR) is the designated focal point in the United Nations system for the coordination of efforts to reduce disasters and to ensure synergies among the disaster reduction activities of the United Nations and regional organizations and activities in both developed and less developed countries. Led by the United Nations Special Representative of the Secretary-General for Disaster Risk Reduction (SRSG), UNDRR has over 160 staff located in its headquarters in Geneva, Switzerland, and in regional offices. Specifically, UNDRR guides, monitors, analyses and reports on progress in the implementation of the Sendai Framework for Disaster Risk Reduction 2, supports regional and national implementation of the Framework and catalyzes action and increases global awareness to reduce disaster risk working with UN Member States and a broad range of partners and stakeholders, including civil society, the private sector, parliamentarians and the science and technology community. This consultancy position is recruited by the United Nations Office for Disaster Risk Reduction (UNDRR), Regional Office for Arab (ROAS). The consultant will be reporting to the Deputy Chief of Office. Duties and Responsibilities Under the direct supervision of the Regional Office and in close coordination with relevant technical teams, the Research Assistant will support the development of analytical products and knowledge outputs related to disaster risk reduction (DRR), resilience, climate action, and sustainable development in the Arab region. The consultant will undertake the following tasks: 1. Research and Analysis o Conduct desk reviews and literature research on disaster risk reduction, resilience, climate adaptation, risk governance, disaster loss data, financing for DRR, early warning systems, and related thematic areas. o Compile, review, and synthesize data, reports, policies, and technical documentation from national, regional, and international sources. o Support analytical work related to the implementation and monitoring of the Sendai Framework for Disaster Risk Reduction and its linkages with the Sustainable Development Goals (SDGs) and climate agendas. o Prepare background papers, briefing notes, concept notes, analytical summaries, and research inputs for regional initiatives and technical products. o Support emerging priorities related to disaster risk reduction, resilience-building, and regional cooperation. 2. Regional Assessment Report (RAR) o Support the preparation and drafting of the Regional Assessment Report, including data collection, validation, and analysis. o Contribute to the design and implementation of surveys and questionnaires, and analyze results to inform evidence-based reporting and recommendations. o Contribute to drafting report sections, case studies, country profiles, charts, tables, and supporting analytical content. o Review and verify references, citations, data sources, and factual accuracy of report content. 3. Knowledge Management and Technical Support o Support the development, organization, and maintenance of knowledge products, databases, and information repositories. o Identify, document, and analyze good practices, lessons learned, and regional case studies to inform disaster risk reduction and resilience-building efforts o Develop presentations, technical briefs, talking points, and meeting materials. o Provide research and substantive support for workshops, consultations, webinars, and regional meetings. 4. Editing, Review, and Quality Assurance o Undertake technical and editorial reviews of publications, reports, and knowledge products to ensure accuracy, consistency, and quality of content. o Provide editorial and quality assurance support for reports, guidance notes, and communication materials, ensuring clarity, coherence, and alignment with organizational standards. o Support multilingual knowledge management and communication efforts by reviewing translations and maintaining consistency of technical terminology across English and Arabic publications. The expected deliverables are: 1. Research papers, briefing notes, analytical summaries, technical background documents, knowledge products, presentations, workshop materials, and editorial reviews prepared and delivered in accordance with agreed timelines. 2. Contributions to the Regional Assessment Report and related follow-up activities provided through data collection, analysis, drafting, quality assurance, and coordination support.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Advanced university degree in disaster risk reduction, public policy, international development, economics, environmental studies, climate change, geography, or a related field is required. A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree. At Least 5 years of work experience in research and analytical experience in disaster risk reduction, resilience, climate change, sustainable development, or related areas is required; Experience in national policy development related to disaster risk reduction, climate change adaptation, or sustainable development is required; Experience in research and analysis and academic writing is desirable; Experience in integrating gender, disability and human mobility considerations and into Disaster Risk Reduction frameworks and initiatives is desirable. Languages English and French are the working languages of the United Nations Secretariat. For this job opening, Fluency in spoken and written Arabic and English is required. Knowledge of another official UN secretariat language is desirable. The official United Nations Secretariat languages: Arabic, Chinese, English, French, Russian and Spanish.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Envision Employment Solutions is currently looking for a CEO Office Manager for one of our partners, a pioneer in development.<br> Job Summary: To ensure the effective and efficient management of the Chief Executive Officer's office by coordinating the CEO's schedule, communications, meetings, priorities, and key deliverables.<br> The role serves as the primary coordination hub between the CEO, the Executive Committee (EXCO), the Board, and external stakeholders, ensuring seamless communication, timely follow-up, and strict confidentiality.<br> The role manages operational and administrative priorities, monitors the execution of key actions, and facilitates executive coordination, enabling the CEO to focus on high-priority decisions and engagements.<br> The role also supports the CEO across the full scope of his professional and personal responsibilities, as directed.<br> Responsibilities: Executive Calendar &amp; Time Management Own and manage the CEO's calendar, ensuring effective prioritization of meetings, business commitments, site visits, travel, and key engagements.<br> Evaluate, prioritize, and coordinate meeting requests to ensure the CEO's time is aligned with business priorities.<br> Proactively identify and resolve scheduling conflicts while balancing priorities and business needs.<br> Prepare and maintain the CEO's daily, weekly, and monthly agenda, ensuring all meetings are supported with relevant pre-reading materials, briefing notes, presentations, and required documentation.<br> Coordinate executive schedules with EXCO members and key stakeholders to ensure seamless planning and execution of meetings.<br> Monitor changes to the CEO's commitments and communicate updates promptly to all relevant stakeholders.<br> Executive Meetings &amp; Action Management Organize EXCO, Board, and key stakeholders' meetings including scheduling, logistics, venue arrangements, catering, and technology requirements.<br> Prepare, review and distribute meeting agendas in coordination with the CEO, ensuring all supporting documents and presentations are complete and circulated within agreed timelines.<br> Attend meetings as required, accurately record minutes in Arabic or English, and distribute approved minutes within the agreed time.<br> Maintain a centralized action tracker for decisions, commitments, and assigned actions, proactively following up with relevant departments to ensure timely completion.<br> Monitor the implementation of meeting decisions and escalate overdue or high-risk actions to the CEO as appropriate.<br> Maintain organized and confidential records of agendas, minutes, resolutions, and supporting documentation in accordance with record-retention requirements.<br> Correspondence &amp; Communication Serve as the primary point of contact for the CEO Office, professionally managing incoming emails, correspondence, visitors, and communication requests.<br> Draft, review, edit, translate, and format high-quality correspondence, reports, presentations, speeches, memos, letters, and announcements in both Arabic and English.<br> Manage the flow of incoming and outgoing correspondence to the relevant department, ensuring timely routing, tracking, follow-up, and closure of all requests and responses.<br> Review all items submitted for the CEO's attention or approval to ensure completeness — including supporting documents, required approvals, and relevant context — before presentation to the CEO.<br> Where appropriate, use CEO-approved AI tools to support the review of documents submitted for the CEO's approval — checking completeness, consistency, and quality — before presentation, in compliance with confidentiality and data-security requirements.<br> Support the administration of the CEO's professional digital presence (e.<br>g., LinkedIn), including publishing approved content, monitoring messages, and coordinating with Marketing &amp; Communications and appointed agencies, in accordance with the CEO's approval and delegation framework.<br> Ensure that all communications issued from the CEO Office are accurate, professionally presented, and aligned with organizational standards and priorities.<br> Maintain strict confidentiality when handling sensitive information, executive correspondence, and privileged business matters.<br> Travel &amp; Events Arrangements Plan and coordinate all domestic and international travel arrangements for the CEO, including flights, visas, accommodation, transportation, itineraries, and travel documentation.<br> Prepare comprehensive travel itineraries, briefing packs, meeting schedules, and supporting documentation to ensure the CEO is fully prepared for business travel.<br> Support the planning and execution of executive meetings, corporate events, project launches, Town Halls, leadership off-sites, and other CEO-sponsored events.<br> Coordinate with internal departments and external service providers to ensure all event logistics are delivered efficiently and to the required standard.<br> Prepare and reconcile the CEO's business travel and expense claims in accordance with company policies and Finance requirements.<br> Coordinate the CEO's media engagements, interviews, and public appearances — including scheduling and briefing materials — in liaison with Marketing &amp; Communications and appointed agencies.<br> CEO Office Operations &amp; Coordination Manage the day-to-day operations of the CEO Office, ensuring efficient administrative processes and high service standards.<br> Administer the CEO Office budget, office supplies, and service contracts within delegated authority.<br> Raise purchase requests and coordinate with Procurement and Finance to ensure timely acquisition of CEO Office requirements.<br> Support the onboarding and administrative arrangements for new EXCO members.<br> Maintain organized records, filing systems, and documentation for the CEO Office in accordance with company standards.<br> Confidentiality &amp; Governance Maintain the highest level of confidentiality when handling sensitive commercial, financial, legal, contractual, strategic, and personnel information.<br> Exercise sound judgment in determining matters requiring the CEO's attention and independently resolve routine operational issues where appropriate.<br> Operate within a delegation-of-authority framework agreed with the CEO, acting on or declining requests on the CEO's behalf only within delegated limits, and escalating all matters beyond those limits to the CEO.<br> Safeguard confidential CEO Office records and ensure secure handling, storage, and distribution of sensitive information.<br> Promote professional standards, integrity, and discretion in all interactions involving the CEO Office.<br> Basic salary Performance bonus tied to achieved KPIs Social insurance coverage Medical insurance: Fully covered through GlobeMed Paid Time Off (PTO) Work Setup: Location El Sheikh Zayed Work Model Bachelor's degree in Business Administration, Management, or related discipline.<br> 6–10 years of progressive experience in executive support, with at least 3 years supporting C-level executives.<br> Demonstrated experience in executive reporting, agenda management, minute-taking, and action tracking.<br> Proven ability to manage multiple priorities, work under pressure, and meet tight deadlines while maintaining accuracy and professionalism.<br> Full professional fluency in Arabic and English (written and spoken); business-standard drafting in both languages is essential.<br> Advanced command of Microsoft Office 365; Outlook, Word, Excel, PowerPoint, Teams and SharePoint.<br> Working familiarity with ERP, document management systems, and Power BI dashboards.<br> Working proficiency with AI productivity tools to support drafting, summarization, and document review.<br> Solid business writing, minute-taking, and report consolidation capability.<br></span> </div>

Job Summary We are looking for a Development Specialist to join our application development team and contribute to the design, development, configuration, testing, integration, and deployment of modern business applications. The role will focus on developing and configuring solutions using Microsoft technologies, Next.js, React Native, Dynamics 365, Power Apps, Power Automate, Dataverse, REST/Graph QL APIs, Azure services, and Azure Dev Ops/Git. The successful candidate will work closely with technical and functional teams to translate approved designs and requirements into high-quality, scalable application components. The role will also be responsible for unit testing, defect resolution, technical documentation, integration support, and release readiness throughout the software delivery lifecycle.<br>Key Responsibilities Application Development & Configuration Develop, configure, customize, and maintain application components based on approved technical and functional designs. Build modern web and business applications using technologies such as Next.js, React, Sitecore, React Native, Dynamics 365, Microsoft Power Platform, and Dataverse. Develop and configure Power Apps and Power Automate solutions to support business processes and automation requirements. Develop and integrate REST and Graph QL APIs and ensure effective communication between applications and external/internal systems. Implement application components using established development standards, coding guidelines, and architecture principles. Translate functional requirements and technical specifications into reliable and maintainable solutions. Participate in application integration activities across multiple systems and platforms. Support Azure-based application components and services as required. Testing & Quality Assurance Perform comprehensive unit testing of developed and configured application components. Prepare and execute unit test cases based on technical and functional requirements. Identify, troubleshoot, and resolve technical issues during development and testing. Support integration testing and defect resolution activities. Ensure developed solutions meet agreed functional, technical, performance, security, and quality standards. Conduct code reviews and apply development best practices where applicable. Ensure fixes and enhancements do not negatively impact existing functionality. Defect Resolution & Production Support Investigate application defects and identify root causes. Resolve technical defects within agreed timelines and support the testing team during defect validation. Analyze issues across application, API, integration, and platform layers. Support troubleshooting activities across development, test, and production environments as required. Provide technical input to incident and problem resolution activities. Document identified issues, resolutions, and technical findings. Integration & Release Readiness Support application integration activities across different platforms and systems. Coordinate with development, testing, architecture, infrastructure, and functional teams to ensure successful integration. Prepare application components for deployment and release. Support release readiness activities, including technical validation, deployment preparation, and resolution of outstanding technical issues. Ensure required technical documentation, configuration details, and deployment information are completed before release. Support post-release validation and issue resolution when required. Source Control & Dev Ops Use Azure Dev Ops and Git for source code management, version control, and collaboration. Follow established branching, pull request, code review, and version control practices. Support CI/CD and deployment activities as required. Maintain proper versioning and traceability of application changes. Collaborate with the wider development team through Azure Dev Ops boards, repositories, pipelines, and related tools. Technical Documentation Prepare and maintain technical documentation related to developed solutions. Document application configurations, integrations, APIs, technical changes, and troubleshooting procedures. Ensure technical documentation is accurate, complete, and maintained throughout the application lifecycle. Contribute to knowledge-sharing activities and technical repositories. Collaboration Work closely with business analysts, functional consultants, solution architects, developers, testers, project managers, and other stakeholders. Participate in technical discussions and provide input on solution implementation. Clarify technical requirements and identify potential implementation challenges early. Collaborate with team members to resolve complex technical issues. Contribute to continuous improvement of development processes, standards, and practices.<br>Required Technical Skills Microsoft & Power Platform Microsoft Power Apps Microsoft Power Automate Microsoft Dataverse Dynamics 365Microsoft Azure services Experience with Microsoft technology ecosystems and enterprise application development Web & Application Development Next.js React / React-based development Sitecore React Native Modern web application development principles Responsive and component-based application development API & Integration REST APIsGraph QL APIsAPI integration and consumption Understanding of authentication, authorization, data exchange, and integration patterns Experience working with distributed applications and system integrations Dev Ops & Source Control Azure Dev Ops Git Source control and branching strategies Pull requests and code reviews CI/CD concepts and deployment processes Development & Testing Application configuration and customization Unit testing Debugging and troubleshooting Defect analysis and resolution Code quality and development best practices Technical documentation<br>Education & Experience Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field. Relevant professional experience in application development, software engineering, or a similar technical role. Hands-on experience with one or more of the following: Next.js, React, Sitecore, React Native, Dynamics 365, Power Apps, Power Automate, Dataverse, REST APIs, Graph QL, and Azure. Experience working with Azure Dev Ops and Git. Experience in enterprise application development and system integration is preferred. Experience working within structured software development and delivery methodologies is preferred.<br>Preferred Qualifications Microsoft certifications related to Power Platform, Dynamics 365, Azure, or application development. Experience working on large-scale enterprise or government projects. Experience with Agile/Scrum development environments. Understanding of application architecture and integration patterns. Experience supporting applications through development, testing, deployment, and production stages. Experience working with CI/CD pipelines and Azure cloud services.<br>Behavioral & Soft Skills Problem Solving Strong analytical and troubleshooting skills. Ability to identify root causes and develop practical technical solutions. Ability to handle complex technical issues in a structured manner. Collaboration Strong teamwork and communication skills. Ability to work effectively with both technical and non-technical stakeholders. Willingness to share knowledge and support team members. Learning Agility Ability and willingness to learn new technologies, platforms, and development frameworks. Comfortable working across different Microsoft and modern application technologies. Ability to adapt to changing technical requirements and project priorities. Attention to Detail Strong focus on code quality, testing, documentation, and technical accuracy. Ability to identify potential issues before they impact delivery. Accountability Takes ownership of assigned deliverables and technical issues. Meets agreed timelines and quality expectations. Proactively communicates risks, blockers, and dependencies. Follows established development, security, quality, and delivery standards.

<p><h4>Join us</h4> <p>At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p> <h4>Role purpose</h4> <p>The Healthcare Project Manager is responsible for planning and delivering healthcare projects, ensuring alignment between customer requirements, technical solutions, and business objectives. The role collaborates with customers, Vodafone teams, and vendors to translate business needs into effective technical designs, manage project delivery, monitor operations, and ensure all scope changes are properly evaluated and implemented. The role also manages customer escalations and drives successful project outcomes.</p> <h4>Job profile</h4> <ul> <li>Develop and maintain project timelines by coordinating with vendors and key stakeholders to ensure timely delivery of project milestones.</li> <li>Identify, assess, and proactively mitigate potential risks that may impact project objectives, timelines, or deliverables.</li> <li>Define and prioritize business requirements, ensuring focus on essential business needs while challenging non-value-adding or outdated requests.</li> <li>Organize and document requirements within the Product Specification Document (PSD), linking them to clear business scenarios and use cases.</li> <li>Translate business requirements into technical requirements and project milestones, leveraging analysis and modeling techniques to align business objectives with practical technical solutions.</li> </ul> <h4>Competencies & qualifications</h4> <p><strong>Core competencies, knowledge and experience:</strong></p> <ul> <li>Detail oriented</li> <li>Problem solving</li> <li>Analytical skills</li> <li>Negotiation and presentation skills</li> <li>Vendor management</li> <li>Customer handling</li> </ul> <p><strong>Must have technical / professional qualifications:</strong></p> <ul> <li>B.Sc. in communication / computer engineering</li> <li>IT cross-function experience including reporting and process management</li> <li>Moderate understanding of healthcare digitalization and its IT applications</li> <li>10+ years of experience</li> </ul> <h4>Not a perfect fit?</h4> <p>Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.</p> <h4>Who we are</h4> <p>We are a leading international telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.</p> <p>Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.</p> <p>If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to the application adjustments guidance provided by Vodafone.</p> <p>Together we can.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Role Overview<p>We are looking for a proactive and curious DevOps Engineer who is passionate about automation, cloud infrastructure, software development, Kubernetes, and artificial intelligence.</p><br><p>The ideal candidate follows developments in the AI industry, experiments with new tools, and works on personal projects to continuously improve their technical skills. This role is suited to someone who enjoys solving problems, taking ownership, learning independently, and challenging themselves to exceed their current capabilities.</p><br>Key Responsibilities<p>Build, maintain, and improve reliable and scalable cloud infrastructure.</p><br><p>Deploy, manage, and troubleshoot Kubernetes clusters and containerized applications.</p><br><p>Monitor cluster health, performance, availability, and resource usage.</p><br><p>Manage Kubernetes workloads, services, ingress, storage, networking, secrets, and configuration.</p><br><p>Develop and maintain CI/CD pipelines for automated software delivery.</p><br><p>Automate infrastructure provisioning, configuration, monitoring, and operational processes.</p><br><p>Manage infrastructure and services primarily on AWS.</p><br><p>Support selected workloads and services on Microsoft Azure.</p><br><p>Troubleshoot infrastructure, application, deployment, networking, and cluster-related issues.</p><br><p>Work closely with software engineers to improve development and release processes.</p><br><p>Use Infrastructure as Code tools to create repeatable and scalable environments.</p><br><p>Identify opportunities to use AI tools to improve engineering productivity, automation, monitoring, and internal workflows.</p><br><p>Research new technologies and recommend practical improvements.</p><br><p>Document systems, architecture, processes, and operational procedures.</p><br>Required Skills and Experience<p>Professional experience in DevOps, cloud engineering, software engineering, systems engineering, or a related role.</p><br><p>Strong practical experience with Kubernetes and production cluster management.</p><br><p>Experience deploying, scaling, upgrading, monitoring, and troubleshooting Kubernetes clusters.</p><br><p>Experience with managed Kubernetes services, preferably Amazon EKS.</p><br><p>Familiarity with Azure Kubernetes Service is an advantage.</p><br><p>Strong understanding of Docker and containerized environments.</p><br><p>Practical experience with AWS services and cloud architecture.</p><br><p>Familiarity with Microsoft Azure services and concepts.</p><br><p>Strong understanding of software development principles and the software delivery lifecycle.</p><br><p>Experience with at least one programming or scripting language, such as Python, JavaScript, Bash, Go, or PowerShell.</p><br><p>Experience with CI/CD platforms and automated deployment processes.</p><br><p>Knowledge of Infrastructure as Code tools, such as Terraform, AWS CloudFormation, or Azure Bicep.</p><br><p>Understanding of Linux, networking, security, monitoring, logging, and troubleshooting.</p><br><p>Experience using Git and modern source control workflows.</p><br>Kubernetes and Cluster Management<p>The successful candidate should have experience with:</p><br><p>Kubernetes architecture, including control plane and worker node components.</p><br><p>Cluster installation, configuration, maintenance, and upgrades.</p><br><p>Deployments, StatefulSets, DaemonSets, Jobs, and CronJobs.</p><br><p>Services, ingress controllers, load balancing, and DNS.</p><br><p>Kubernetes networking, storage, secrets, and configuration management.</p><br><p>Helm charts and Kubernetes package management.</p><br><p>Autoscaling, resource limits, requests, and capacity planning.</p><br><p>Role-Based Access Control, identity, permissions, and cluster security.</p><br><p>Cluster monitoring, logging, alerting, and incident troubleshooting.</p><br><p>High availability, disaster recovery, backup, and restoration processes.</p><br><p>Production environments with multiple clusters or namespaces.</p><br>AI and Continuous Learning<p>We are particularly interested in candidates who:</p><br><p>Actively follow developments in AI, large language models, automation, and developer tools.</p><br><p>Experiment with AI tools in their work or personal projects.</p><br><p>Understand how AI can support engineering, operations, monitoring, and automation.</p><br><p>Build personal projects, contribute to open-source projects, or independently explore new technologies.</p><br><p>Demonstrate a strong desire to learn, improve, and expand beyond their current capabilities.</p><br>Personal Qualities<p>Proactive and comfortable taking ownership.</p><br><p>Curious, self-motivated, and willing to experiment.</p><br><p>Able to identify problems and propose solutions without waiting for detailed instructions.</p><br><p>Strong analytical and problem-solving skills.</p><br><p>Comfortable working independently and collaborating with technical teams.</p><br><p>Open to feedback and committed to continuous improvement.</p><br><p>Ambitious and motivated to exceed their current level of knowledge and performance.</p><br>Nice to Have<p>Experience with Amazon EKS, Azure Kubernetes Service, or self-managed Kubernetes clusters.</p><br><p>Experience with GitOps tools such as Argo CD or Flux.</p><br><p>Experience with service mesh technologies such as Istio or Linkerd.</p><br><p>Experience with observability tools such as Prometheus, Grafana, Datadog, CloudWatch, or Azure Monitor.</p><br><p>Knowledge of cloud security, identity management, and access control.</p><br><p>Experience integrating AI APIs or building AI-powered tools.</p><br><p>Public personal projects, a GitHub portfolio, technical writing, or open-source contributions.</p><br><p>Relevant AWS, Azure, Kubernetes, or DevOps certifications.</p><br>What We Offer<p>The opportunity to work with modern cloud, Kubernetes, automation, software, and AI technologies.</p><br><p>A role with meaningful ownership and room to introduce new ideas.</p><br><p>Support for professional development and continuous learning.</p><br><p>The freedom to experiment, improve processes, and build better technical solutions.</p><br><p>A collaborative environment for people who want to challenge themselves and grow.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Senior Client Relations Specialist</span><p><span>Are you an experienced client relations or account management professional who knows how to build strong relationships, resolve challenges, and identify opportunities for account growth?</span></p><br><p><span>Join <strong>KALAM</strong> as a <strong>Senior Client Relations Specialist</strong> and take ownership of a portfolio of clients, acting as the primary link between them and our internal teams. You will play a key role in strengthening client satisfaction, supporting retention and renewals, managing escalations, and identifying opportunities to expand our partnerships.</span></p><br><span>About the Role</span><p><span>As a Senior Client Relations Specialist, you will manage the day-to-day relationship with assigned clients and develop a strong understanding of their business, priorities, expectations, and evolving needs.</span></p><br><p><span>This role goes beyond responding to client requests. You will proactively monitor account health, identify potential risks, coordinate the resolution of service issues, support renewals, and uncover opportunities for account growth.</span></p><br><p><span>You will work closely with Operations, Service Delivery, Quality, Finance, Business Development, Technology, and other internal teams to ensure client commitments are clearly communicated and effectively delivered.</span></p><br><span>Key Responsibilities</span><span>Client Relationship &amp;amp; Portfolio Management</span><ul><li><p><span>Own the day-to-day relationship for an assigned portfolio of clients.</span></p><br></li><li><p><span>Act as the primary coordination point between clients and KALAM's internal teams.</span></p><br></li><li><p><span>Develop a deep understanding of each client's business, operating model, requirements, priorities, and contractual commitments.</span></p><br></li><li><p><span>Build trusted professional relationships with stakeholders at different organizational levels.</span></p><br></li><li><p><span>Maintain proactive and regular communication with clients.</span></p><br></li><li><p><span>Ensure clients receive accurate, professional, consistent, and timely communication.</span></p><br></li><li><p><span>Monitor overall account health and proactively identify potential risks and opportunities.</span></p><br></li></ul><span>Client Experience &amp;amp; Retention</span><ul><li><p><span>Monitor client satisfaction and the overall client experience across assigned accounts.</span></p><br></li><li><p><span>Identify early signs of dissatisfaction, service concerns, relationship deterioration, or potential churn.</span></p><br></li><li><p><span>Coordinate proactive actions with internal teams before issues escalate.</span></p><br></li><li><p><span>Support client retention and renewal activities.</span></p><br></li><li><p><span>Gather, document, and communicate client feedback to relevant stakeholders.</span></p><br></li><li><p><span>Help strengthen relationships that position KALAM as a trusted long-term business partner.</span></p><br></li></ul><span>Complaint &amp;amp; Escalation Management</span><ul><li><p><span>Own client complaints and escalations from acknowledgment through resolution and closure.</span></p><br></li><li><p><span>Assess issue urgency, severity, and business impact.</span></p><br></li><li><p><span>Coordinate with Operations, Service Delivery, Quality, Finance, Technology, and other relevant teams to resolve issues.</span></p><br></li><li><p><span>Keep clients informed throughout the resolution process.</span></p><br></li><li><p><span>Follow up on agreed actions and ensure commitments are completed.</span></p><br></li><li><p><span>Support root-cause analysis to help prevent recurring issues.</span></p><br></li><li><p><span>Escalate major relationship, service, contractual, or financial risks when required.</span></p><br></li></ul><span>Account Growth &amp;amp; Commercial Opportunities</span><ul><li><p><span>Identify potential opportunities for account expansion, upselling, cross-selling, and additional services.</span></p><br></li><li><p><span>Understand changing client requirements and translate them into potential business opportunities.</span></p><br></li><li><p><span>Qualify potential opportunities before escalating them to the Senior Client Relations Manager and/or Business Development team.</span></p><br></li><li><p><span>Provide relevant client and account intelligence to support opportunity development.</span></p><br></li><li><p><span>Coordinate internally to confirm operational feasibility before commitments are made.</span></p><br></li><li><p><span>Support proposals, renewals, and account expansion discussions.</span></p><br></li><li><p><span>Maintain ownership of the overall client relationship while senior management or Business Development leads final commercial negotiations.</span></p><br></li></ul><span>Renewals &amp;amp; Contract Support</span><ul><li><p><span>Monitor upcoming contract renewals and begin preparations well in advance.</span></p><br></li><li><p><span>Review client satisfaction, account performance, risks, outstanding issues, and potential growth opportunities before renewal discussions.</span></p><br></li><li><p><span>Coordinate required information with internal stakeholders.</span></p><br></li><li><p><span>Support renewal negotiations and discussions.</span></p><br></li><li><p><span>Ensure agreed contractual changes and client commitments are clearly communicated internally.</span></p><br></li></ul><span>Financial &amp;amp; Collection Support</span><ul><li><p><span>Maintain awareness of the financial status of assigned client accounts.</span></p><br></li><li><p><span>Coordinate with Finance regarding overdue invoices and collection priorities.</span></p><br></li><li><p><span>Follow up professionally with clients regarding outstanding balances.</span></p><br></li><li><p><span>Escalate payment disputes, recurring collection issues, or financial risks when needed.</span></p><br></li><li><p><span>Coordinate with Finance to resolve client queries related to invoices.</span></p><br></li></ul><span>Client Intelligence &amp;amp; Forecasting</span><ul><li><p><span>Maintain accurate and up-to-date information on assigned accounts.</span></p><br></li><li><p><span>Track changes in client demand, expected volumes, service requirements, business conditions, and expansion plans.</span></p><br></li><li><p><span>Share relevant client insights with Operations, Planning &amp;amp; Control, Finance, Business Development, and other stakeholders.</span></p><br></li><li><p><span>Support operational and commercial forecasting through timely client intelligence.</span></p><br></li><li><p><span>Identify relevant market or competitor information obtained through client interactions.</span></p><br></li></ul><span>Cross-Functional Coordination</span><ul><li><p><span>Collaborate closely with Service Delivery, Operations, Planning &amp;amp; Control, Quality, Finance, Business Development, Technology, and other departments.</span></p><br></li><li><p><span>Translate client requirements into clear and actionable internal information.</span></p><br></li><li><p><span>Ensure internal stakeholders understand client priorities and commitments.</span></p><br></li><li><p><span>Coordinate cross-functional actions related to assigned accounts.</span></p><br></li><li><p><span>Follow up on delays, gaps, conflicting information, or unresolved actions that may affect the client relationship.</span></p><br></li><li><p><span>Ensure external commitments remain aligned with KALAM's operational capabilities.</span></p><br></li></ul><span>Qualifications &amp;amp; Experience</span><span>Education</span><ul><li><p><span>Bachelor's degree in Business Administration, Management, Marketing, Communications, or a related field.</span></p><br></li></ul><span>Experience</span><ul><li><p><span><strong>3–4 years of relevant professional experience.</strong></span></p><br></li><li><p><span>At least <strong>2–3 years of experience in Client Relations, Account Management, Customer Success, Service Delivery, BPO, or a similar client-facing role.</strong></span></p><br></li><li><p><span>Proven experience managing multiple client accounts or stakeholder relationships simultaneously.</span></p><br></li><li><p><span>Previous experience within <strong>BPO, outsourcing, interpretation, contact centers, customer experience, or professional services</strong> is highly preferred.</span></p><br></li></ul><span>Key Competencies</span><ul><li><p><span>Client Relationship Management</span></p><br></li><li><p><span>Account Management</span></p><br></li><li><p><span>Customer Success &amp;amp; Retention</span></p><br></li><li><p><span>Complaint &amp;amp; Escalation Management</span></p><br></li><li><p><span>Stakeholder Management</span></p><br></li><li><p><span>Cross-Functional Coordination</span></p><br></li><li><p><span>Business Development &amp;amp; Account Growth</span></p><br></li><li><p><span>Negotiation &amp;amp; Commercial Awareness</span></p><br></li><li><p><span>Problem Solving</span></p><br></li><li><p><span>Communication &amp;amp; Presentation Skills</span></p><br></li><li><p><span>Client Reporting &amp;amp; Account Intelligence</span></p><br></li><li><p><span>Time Management &amp;amp; Prioritization</span></p><br></li></ul><span>Why Join KALAM?</span><p><span>KALAM provides language and business-process solutions to organizations across international markets, with services covering areas such as remote interpretation, customer experience management, shared services, and digital CX.</span></p><br><p><span>If you are passionate about building strong client partnerships, solving complex challenges, and contributing to long-term account growth, we would like to hear from you.</span></p><br> </div>