Document Controller

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering customized, high-value outsourcing solutions that help businesses concentrate on their core operations while enhancing service to their own customers. With a strong emphasis on cultural understanding, global coverage, and industry best practices, ETISAL International tailors its services to meet the unique needs of each client. The company is committed to transparency, flexibility, integrity, and passion in service delivery, continuously improving its management and operational standards. ETISAL International values human capital and leverages advanced technologies to consistently exceed client expectations. Role Description This is a full-time, on-site Support Agent role based in Cairo, requiring English language proficiency at B2 level. Support Agents handle incoming customer inquiries via phone, email, or chat, providing clear and accurate information about products and services. They troubleshoot basic issues, escalate complex problems to appropriate teams, and follow up to ensure timely resolution. Daily tasks include documenting interactions in the system, maintaining up-to-date knowledge of client offerings, and adhering to established service quality and performance standards. Support Agents collaborate with colleagues and supervisors to improve processes, contribute to a positive team environment, and deliver a professional, customer-centered experience. Qualifications Strong customer service and communication skills in English (minimum B2 level), with the ability to listen actively, respond clearly, and maintain a professional tone. Proficiency in using computers, CRM or ticketing systems, and common office software to document interactions and access required information efficiently. Problem-solving abilities, including identifying customer needs, analyzing issues, and following structured procedures to resolve or escalate inquiries. Time management and organizational skills to handle multiple interactions, meet service-level targets, and follow established workflows. Ability to work on-site in Cairo, collaborate effectively in a diverse team, and adapt to changing processes, client requirements, and performance goals. Previous experience in call centers, customer support, or BPO environments is an advantage but not mandatory. Graduates/Undergraduate/Gap Year/Drop Out are welcome to apply Commitment to ethical conduct, reliability in attendance, and willingness to participate in ongoing training and performance feedback. Jim

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><em><strong>This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.</strong></em></p><br><p>Our client is a hospitality management organization overseeing a portfolio of hotels, restaurants, and business operations across multiple locations. As the organization continues to expand, they are seeking an Executive Operations Assistant to support leadership with operational coordination, communication management, meeting organization, project follow-through, and executive support activities. This role plays a critical part in helping leadership remain organized, informed, and focused on strategic priorities while ensuring important initiatives continue moving forward across the business.</p><br>Role Overview<p>The <strong>Executive Operations Assistant</strong> will serve as a trusted operational partner to leadership by coordinating communication, documenting meetings, tracking action items, gathering information, and supporting day-to-day operational priorities. The <strong>Executive Operations Assistant</strong> will work closely with executives, department leaders, vendors, and stakeholders to ensure projects, commitments, and organizational priorities remain on track. This role is ideal for a highly organized and proactive professional who thrives in fast-paced environments and enjoys creating structure, accountability, and operational efficiency.</p><br>Location<p>Fully Remote | 9:00 AM - 5:00 PM EST</p><br>Key ResponsibilitiesMeeting Management &amp; Documentation<ul><li><p>Attend meetings and document discussions, decisions, and action items.</p><br></li><li><p>Prepare meeting summaries and distribute follow-up documentation.</p><br></li><li><p>Track action items and maintain accountability across stakeholders.</p><br></li><li><p>Ensure meeting outcomes are properly documented and communicated.</p><br></li><li><p>Participate in meetings on behalf of leadership when appropriate.</p><br></li></ul>Executive Support<ul><li><p>Coordinate calendars, meetings, and scheduling requests.</p><br></li><li><p>Support leadership with day-to-day operational priorities.</p><br></li><li><p>Manage follow-up communications and ongoing initiatives.</p><br></li><li><p>Assist with administrative and operational support tasks.</p><br></li><li><p>Help leadership remain organized and focused on strategic priorities.</p><br></li></ul>Communication &amp; Information Gathering<ul><li><p>Follow up with department leaders, vendors, and stakeholders.</p><br></li><li><p>Gather information and provide updates to leadership.</p><br></li><li><p>Conduct research and compile reports when needed.</p><br></li><li><p>Serve as a communication bridge between teams and departments.</p><br></li><li><p>Support information flow across the organization.</p><br></li></ul>Operational Coordination<ul><li><p>Track project progress and organizational priorities.</p><br></li><li><p>Monitor deadlines, commitments, and deliverables.</p><br></li><li><p>Identify issues requiring leadership attention.</p><br></li><li><p>Escalate risks, roadblocks, and unresolved action items.</p><br></li><li><p>Support execution of strategic initiatives and operational projects.</p><br></li></ul>Project &amp; Initiative Support<ul><li><p>Assist with special projects and business initiatives.</p><br></li><li><p>Coordinate follow-up activities across departments.</p><br></li><li><p>Maintain visibility into ongoing projects and organizational priorities.</p><br></li><li><p>Support leadership with project tracking and execution.</p><br></li><li><p>Contribute to operational efficiency and accountability.</p><br></li></ul>Qualifications Experience<ul><li><p><strong>3+ years</strong> of experience as an Executive Assistant, Operations Assistant, or in a similar role.</p><br></li><li><p>Experience supporting senior leadership teams.</p><br></li><li><p>Experience attending meetings, documenting discussions, decisions, and action items.</p><br></li><li><p>Experience preparing meeting summaries and follow-up documentation.</p><br></li><li><p>Experience coordinating calendars, meetings, and scheduling requests.</p><br></li><li><p>Experience managing follow-up communications and ongoing initiatives.</p><br></li><li><p>Experience gathering information from department leaders, vendors, and stakeholders.</p><br></li><li><p>Experience conducting research and compiling reports.</p><br></li><li><p>Experience tracking project progress, deadlines, commitments, and organizational priorities.</p><br></li><li><p>Experience supporting operational initiatives, special projects, or cross-functional business activities.</p><br></li><li><p>Hospitality, restaurant, retail, or multi-location construction experience preferred.</p><br></li></ul>Qualifications Skills<ul><li><p>Strong meeting documentation and note-taking abilities.</p><br></li><li><p>Strong action-item tracking and accountability management skills.</p><br></li><li><p>Strong calendar management and scheduling coordination skills.</p><br></li><li><p>Strong stakeholder follow-up and communication skills.</p><br></li><li><p>Strong research and information-gathering capabilities.</p><br></li><li><p>Strong organizational and time-management skills.</p><br></li><li><p>Strong project tracking and operational coordination abilities.</p><br></li><li><p>Strong attention to detail and follow-through.</p><br></li><li><p>Ability to manage multiple priorities simultaneously.</p><br></li><li><p>Ability to work independently with minimal supervision.</p><br></li><li><p>Proficiency with <strong>Microsoft Office</strong>.</p><br></li><li><p>Proficiency with <strong>Google Workspace</strong>.</p><br></li><li><p>Proficiency with <strong>Zoom</strong>.</p><br></li><li><p>Proficiency with <strong>Microsoft Teams</strong>.</p><br></li><li><p>Highly proactive and resourceful.</p><br></li><li><p>Strong sense of ownership, urgency, and accountability.</p><br></li><li><p>Comfortable engaging with stakeholders across multiple departments.</p><br></li><li><p>Comfortable escalating issues and identifying areas requiring leadership attention.</p><br></li></ul>What Success Looks Like<ul><li><p>Leadership remains organized, informed, and focused on key priorities.</p><br></li><li><p>Action items are consistently tracked and completed.</p><br></li><li><p>Communication and coordination improve across departments.</p><br></li><li><p>Meetings are documented accurately and efficiently.</p><br></li><li><p>Organizational priorities remain visible and on track.</p><br></li><li><p>Strategic initiatives continue moving forward without requiring constant oversight.</p><br></li><li><p>Operational workflows become increasingly organized and efficient.</p><br></li></ul>Opportunity<p>This is an opportunity to become a trusted operational partner to company leadership while gaining exposure to operations, project coordination, executive support, and strategic initiatives across a growing hospitality organization. The <strong>Executive Operations Assistant</strong> will play a meaningful role in helping leadership execute priorities, improve organizational accountability, and drive operational effectiveness throughout the business.</p><br><strong><u>Application Process:</u></strong>To be considered for this role these steps need to be followed:<ul><li><p>Fill in the application form</p><br></li><li><p>Record a video showcasing your skill sets</p><br></li></ul> </div>

Company Description ECB – Engineering Consulting Bureau is a fast-growing engineering and consultancy firm established in 1997, known for its multidisciplinary platform and strong track record across diverse sectors. The company combines in-depth knowledge of Egypt’s market with extensive international exposure to deliver tailored, client-focused solutions. ECB operates with a highly experienced team and a culture centered on meeting client needs in all projects it undertakes. Its management systems for design, site supervision, and project management comply with ISO 9001:2015, reflecting a commitment to quality and continuous improvement.<br>Role Description The Senior Contracts Engineer is a full-time, on-site role based in Qesm Heliopolis. This role oversees the preparation, review, and administration of contracts for engineering and consultancy projects, ensuring compliance with company standards, client requirements, and applicable regulations. Daily tasks include drafting and negotiating contract terms, evaluating bids and proposals, identifying and mitigating contractual risks, and coordinating with project managers, legal teams, and clients to resolve contract-related issues. The Senior Contracts Engineer monitors contract performance, manages variations and claims, prepares reports, and supports decision-making to protect the company’s commercial and legal interests. The role also contributes to improving contract templates, procedures, and best practices across the organization.<br>Qualifications<br> <br>Solid knowledge of contract law, contract administration, and claims management within engineering and construction projects. Proficiency in reviewing, drafting, and negotiating contracts, agreements, and commercial terms with attention to detail and risk analysis. Experience with project management processes, including budgeting, scheduling, and coordination between multidisciplinary teams. Strong analytical, problem-solving, and decision-making skills, with the ability to manage multiple contracts and priorities. Excellent written and verbal communication skills in English; Arabic proficiency is an advantage. Advanced skills in MS Office and familiarity with contract or document management software. Bachelor’s degree in Civil Engineering, Construction Engineering, or a related engineering discipline; a postgraduate qualification in contracts, law, or project management is a plus. Previous experience in a similar senior contracts or commercial role in consultancy or engineering firms, preferably within the Egyptian market. Demonstrated ability to work collaboratively on-site, interact effectively with clients and stakeholders, and uphold high ethical and professional standards.

Team Leader Software Account Manager Software House<br>Tqnia IT is hiring (( Team Leader Account Manager )) to join our team in New Cairo .<br>Key Responsibilities : <br>Manage the technical and operational relationship with clients and serve as the primary point of contact for assigned accounts. Understand client needs, analyze business requirements, and translate them into clear, actionable technical requirements and specifications. Continuously coordinate between clients and internal teams, including Development, QA, UI/UX, and Project Management, to ensure efficient workflow and project execution. Monitor project implementation and ongoing tasks, ensuring adherence to agreed timelines and schedules. Conduct regular client meetings to review project progress, discuss challenges, and provide technical and operational updates. Track and manage issues, bugs, tickets, and escalations, ensuring timely and effective resolution in collaboration with relevant teams. Manage change requests and assess their impact on scope, timeline, and cost before approval. Oversee the quality of technical deliverables and review outputs before final delivery to clients. Train clients on the use of systems or technical products and provide the necessary support during operational phases. Manage crises and handle customer dissatisfaction professionally, balancing client satisfaction with company interests. Prepare and share status reports and periodic updates regarding account and project performance. Monitor account health and identify potential risks or challenges that may affect project success or account stability. Track account financial performance, including invoices, outstanding payments, and contract renewals, in coordination with the finance department. Support upselling and cross-selling opportunities by recommending additional services or solutions that increase contract value. Document all requirements, meetings, technical decisions, and communications to ensure clarity and ease of reference. Contribute to continuously improving the customer experience and increasing client satisfaction levels. Maintain operational stability across accounts and ensure continuous service delivery at the highest possible quality.<br>Required Skills : <br>Strong understanding of the Software Development Lifecycle (SDLC). Good knowledge of APIs, integrations, and systems architecture. Excellent communication and stakeholder management skills. Ability to manage multiple accounts and projects simultaneously. Strong organizational, follow-up, and prioritization skills. Ability to perform preliminary technical issue analysis. Strong problem-solving and critical-thinking abilities. Experience in client management and handling critical situations and escalations. Ability to prepare professional reports and effectively manage operational follow-ups .

Company Description Alorica is a global customer experience (CX) company focused on designing interactions that build lasting customer relationships and elevate client brands. As a full-service CX partner, Alorica combines proven performance, industry expertise, and advanced technology to deliver measurable results and innovative solutions. The company is recognized for pioneering new customer experience approaches, challenging convention, and maintaining strong client partnerships grounded in integrity and authenticity. With about 100,000 professionals in 17 countries, Alorica supports over 250 brands in more than 75 languages. Applicants join a team culture that values curiosity, creativity, connection, and commitment to excellence. Role Description The French Speaker – Wave 0 role is a full-time, on-site position based in Giza. In this role, the team member will handle customer interactions in French, including responding to inquiries, resolving issues, and providing accurate information across phone, chat, or email channels. Daily tasks include following established procedures, documenting customer interactions in internal systems, and escalating complex cases when necessary. The role involves meeting performance targets related to quality, productivity, and customer satisfaction, while adhering to company policies and compliance standards. The team member will collaborate with colleagues and supervisors, participate in training and coaching sessions, and contribute to a positive, service-oriented work environment. Qualifications Strong French & Englisb language skills (spoken and written) Customer service and communication skills, including active listening, clear verbal and written communication, and a respectful, solution-focused approach. Basic computer and typing skills, with the ability to work across multiple systems, document interactions accurately, and follow digital workflows. Problem-solving and analytical skills to understand customer needs, identify root causes, and apply appropriate solutions or escalation paths. Time management and organizational abilities to handle high volumes of interactions while maintaining quality and meeting performance targets. Ability to work on-site in Giza in a full-time schedule, including potential shifts, weekends, or holidays as required. Previous experience in customer support, contact centers, or related service roles is preferred but not mandatory. High school diploma or equivalent; post-secondary education in business, languages, or a related field is an advantage. Adaptability, openness to feedback, and willingness to participate in ongoing training and development.

Company Overview:<br>Dar, the founding member of the Sidara group, is an international multidisciplinary consulting organization specializing in engineering, architecture, planning, environment, project management, facilities management, and economics. Sidara operates in 60 countries with 20,500 professionals, Dar connects people, places, and communities through innovative solutions to the world's most complex challenges. We deliver projects from inception through completion, embracing challenges to empower communities worldwide. Learn more at www.dar.com.<br>Our Vision and Values:<br>We aspire to be the chosen home of those with a gift for crafting solutions that empower people and an unwavering passion for learning and innovation. Our core values shape our culture and guide our decision-making. We are committed to:<br>Excellence Responsibility Empowerment Connectivity Courage<br><br>Job Purpose: Handles general administrative activities in a department independently. Coordinates with staff to ensure timely documentation, task execution, and logistical support aligned with team needs.<br>Key Responsibilities: Manage internal communication flow, documentation, and meeting arrangements. Maintain updated records (physical and digital), registers, and logs. Track document submissions, reminders, and minor follow-ups. Assist in preparing agendas, notes, and summaries for team meetings. Coordinate with IT, HR, or other departments for routine staff or system needs. Process travel, stationery, or supply requests for team members. Maintain confidentiality of departmental records and data. Support compliance with departmental filing and archiving practices. Train or support new junior admin team members.<br><br>Values Alignment: Acts reliably and independently on routine matters. Communicates clearly and contributes positively to a smooth-functioning team.<br> Qualifications:<br>High school diploma or vocational certificate. Below 5 years of experience in administrative roles. Good proficiency in MS Office and standard filing practices.<br> Required Skills:<br><br>Excellent organizational and time-management skills. Strong verbal and written communication skills. High attention to detail and accuracy. Ability to manage multiple tasks and priorities. Professional attitude with strong interpersonal skills. Ability to maintain confidentiality and handle sensitive information. Problem-solving mindset with a proactive approach. Team player with the ability to work independently when required.<br> Equal Opportunity Statement: While we carefully review all applications, only candidates who meet the specified requirements will be contacted for further consideration. We appreciate your understanding and thank you for your interest.

Company Description Dev Spaces Consulting and Training (Dev Spaces C&T) is a consulting firm focused on empowering growth and innovation for organizations in development and corporate sectors. The company offers services in project development, monitoring, evaluation, research, business information systems, and database management to support clients at every stage of their initiatives. Dev Spaces C&T also provides creative graphic design, editing, and translation services to strengthen brand presence and communication. In addition, the firm delivers training and capacity-building programs that equip teams with up-to-date skills and knowledge. Dev Spaces C&T is known for its client-centric approach, commitment to excellence, and use of cutting-edge solutions to achieve impactful results.<br>Role Description The Secretary will provide comprehensive administrative and organizational support to ensure smooth daily operations at Dev Spaces C&T. This full-time, on-site role is based in Giza and includes managing correspondence, scheduling meetings and appointments, maintaining records, and organizing files and documents. The Secretary will handle phone and in-person inquiries, assist in preparing reports and presentations, and support executive staff with administrative tasks. The role also involves coordinating internal and external meetings, updating databases, and assisting with basic office logistics and supplies. The Secretary will collaborate with colleagues across departments to support consulting and training activities and maintain a professional, welcoming office environment.<br>Qualifications<br> Candidates should possess strong clerical skills, including filing, data entry, document preparation, and record management. Candidates should possess excellent communication skills, including clear written correspondence and professional verbal interaction. Candidates should possess experience in company secretarial work, such as organizing meetings, preparing agendas, and maintaining official records. Candidates should possess executive administrative assistance skills, including calendar management, travel coordination, and support for senior leadership. Candidates should possess customer service skills, with the ability to handle inquiries, provide information, and interact courteously with clients and visitors. Proficiency with office software (e.g., word processing, spreadsheets, email, and calendar tools) is required. Strong organizational skills, attention to detail, and the ability to prioritize tasks in a fast-paced environment are essential. Previous experience in an administrative or secretarial role and a relevant diploma or degree are preferred.

Nasoft is hiring for Makaseb company E-Commerce Specialist ,that a specialized E-commerce and Digital Marketing company serving the Gulf markets.<br><br>Join a dynamic, innovative team that's shaping the future of digital commerce across the region.<br><br> Set up and configure e-commerce stores on platforms such as Zid, Salla, Shopify, and Woo Commerce. Create, organize, and manage products, categories, collections, and essential store pages. Configure and connect domains, professional email accounts, payment gateways, and shipping providers. Conduct quality assurance (QA) checks to ensure stores are fully functional and ready before launch. Update and manage store content on an ongoing basis. Coordinate with design, development, and marketing teams to ensure successful project execution. Communicate with clients to understand their business needs and provide support throughout the project lifecycle. Track project tasks and ensure timely delivery according to agreed timelines. Troubleshoot and resolve basic technical and operational store issues. Implement post-launch updates, improvements, and requested modifications. Document store configurations, project settings, and implementation details for future reference. Manage multiple projects simultaneously while maintaining quality standards. Follow company processes and best practices to deliver a professional customer experience. <br><br>Requirements<br><br>Bachelor's degree in a relevant field is preferred but not mandatory. 1-3 years of experience in e-commerce operations, store setup, or e-commerce management. Hands-on experience with one or more e-commerce platforms such as Zid, Salla, Shopify, or Woo Commerce. Experience managing products, collections, categories, and store content. Good understanding of domains, DNS records, and professional email setup. Basic knowledge of HTML, CSS, and Java Script. Familiarity with payment gateways and shipping integrations. Proficiency in Microsoft Excel or Google Sheets. Basic experience using Canva or Adobe Photoshop. Strong understanding of e-commerce operations and best practices. Strong organizational and time management skills. Ability to manage multiple projects simultaneously. Excellent communication and client-handling skills. Strong attention to detail. Problem-solving mindset. Ability to work collaboratively within cross-functional teams. Good command of English is preferred. <br><br>Benefits<br><br> Working Days: 5 days per week Days Off: 2 days per week Work Model: Hybrid Office Attendance: 2 days per week Working Hours: 9 hours per day Location : Elsheikh Zayed Social & Medical Insurance Learning & Development Career path

Company Description Hypercell is an Egyptian software development firm headquartered in Cairo, Egypt. The company collaborates closely with clients to deliver highly customized solutions while maintaining a commitment to quality.<br>Role Description This is a full-time on-site role for a IT Application Support located in Cairo, Egypt. The IT Application Support will provide expert-level support for assigned applications, including troubleshooting, problem resolution, and root cause analysis.<br>Qualifications Bachelor's degree in computer science, Information Technology, or related field At least 4~5 years' experience with IT application system support and troubleshooting. Proven experience in IT application maintenance (patching, upgrades, transport management). Strong background with SQL with different type of databases to provide proper troubleshooting. Strong background in incident and problem management, including coordination and resolution of critical production issues. High proficiency in English, both written and verbal, to effectively document procedures and collaborate with stakeholders. Familiarity with core banking environments and Finacle application is a significant advantage. Experience in generating reports and dashboards using SAP Business Objects, Crystal Reports, or similar reporting tools. SAP Certification(s) in relevant module(s) (e.g., SAP BASIS, SAP FI/CO, SAP ABAP, or SAP S/4HANA) is preferred. Responsibilities Application Support: Provide expert-level support for assigned applications, including troubleshooting, problem resolution, and root cause analysis Application Maintenance: Perform regular maintenance tasks, such as system updates, patches, and upgrades. Minor application performance and identify potential issues proactively. Incident Management: Coordinate incident routing and response, manage the workload, own the root cause analysis and provide resolution as necessary with adherence to the approved service level agreement. Application Enhancement: Collaborate with business users to gather requirements for application enhancements and new features. Develop and implement solutions to meet business needs Problem Management: Identify and address recurring issues, provide root cause analysis and permanent resolution. Documentation: Create and maintain comprehensive documentation for supported applications, including user manuals, technical guides, and knowledge base articles. Compliance: Adhere to IT security policies and procedures related to IT security and compliance. User Management: User creation and knowledge of system integration with 2-factor Authentication Provide business analysis and requirements-gathering support for end-users.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>Job Description</strong><br>connectalents, the leading recruitment &amp; HRO company in MENA is currently hiring an Internal Auditor for one of our clients in Riyadh, Saudi Arabia.<br>Our client is a well-established retail and distribution company specializing in stationery products, school supplies, office tools, printers, inks, and related wholesale and retail products.<br><b>Job Summary</b><br>We are seeking a motivated Internal Auditor to support the evaluation and improvement of internal controls and operational processes across the organization. The candidate will assist in reviewing financial and operational activities to ensure compliance with company policies and procedures.<br><b>Key Responsibilities</b><br>• Assist in conducting internal audits across different departments including finance, retail operations, procurement, and warehousing.<br>• Review financial records and operational processes to ensure compliance with company policies.<br>• Identify potential risks and areas for improvement in internal controls.<br>• Prepare audit reports and document findings.<br>• Support the implementation of corrective actions based on audit recommendations.<br>• Assist in monitoring inventory and warehouse audit activities when required.<br><strong>Requirements</strong><br>• Bachelor's degree in Accounting, Finance, or a related field.<br>• 2 years of experience in Internal Audit<br>• Basic understanding of internal control and audit procedures.<br>• Experience in retail, warehousing, or distribution environments is required.<br>• Good analytical and reporting skills.<br>• Good communication skills and ability to work within a team.<br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Envision Employment Solutions</strong> is currently looking for a<strong> Senior ServiceNow Business Analyst</strong>&nbsp;for one of our partners, a global leader in <strong>consulting, digital transformation, technology and engineering services!</strong></p><br><p><strong>About:</strong></p><br><p>The <strong>Senior</strong> <strong>ServiceNow Business Analyst</strong> plays a key role in driving the design, enhancement, and optimization of ServiceNow solutions across the organization. This role partners with business stakeholders and technical teams to gather requirements, streamline workflows, and ensure the successful delivery of scalable, high‑quality ServiceNow functionalities that support enterprise service management.</p><br><p><strong>Responsibilities:</strong></p><br><ul><li>Collaborate with business units to gather, document, and validate requirements for new ServiceNow capabilities and enhancements.</li><li>Translate business needs into functional specifications, user stories, use cases, and acceptance criteria.</li><li>Facilitate workshops, design sessions, sprint planning, and UAT activities.</li><li>Analyze existing workflows and recommend process optimization aligned with ServiceNow best practices.</li><li>Work closely with ServiceNow developers, architects, and administrators to ensure successful delivery of solutions.</li><li>Support the creation and maintenance of platform governance, data standards, and configuration management processes.</li><li>Conduct impact analysis for platform updates, new releases, and integrations.</li><li>Lead testing activities including functional testing, regression testing, and user acceptance.</li><li>Train end users, create documentation, and ensure smooth adoption of new features.</li><li>Monitor platform performance and assist in continuous improvement initiatives.</li></ul> </div>

<h2>Full Job Description</h2><h2>Company Description</h2><p>El Ezaby Pharmacy is Egypt’s leading provider of health and personal care products, growing from a single pharmacy in 1975 into a major healthcare corporation. With nearly four decades of experience, the group operates a nationwide network of over 500 branches and multiple warehouses, serving communities across the country.</p><p>El Ezaby has redefined the pharmacy profession in Egypt through innovative operational models and services such as home delivery, patient consultation, and health awareness initiatives. The company invests heavily in a dedicated development center, where highly qualified professionals train pharmacists and employees to meet global standards. Team members are encouraged to grow their skills and are recognized as trusted sources of advice and consultation for patients.</p><h2>Role Description</h2><p>This is a full-time, on-site <strong>Call Center Pharmacist</strong> role based in Nasr City.</p><p>The Call Center Pharmacist provides professional pharmaceutical consultation to customers over the phone, addressing medication inquiries, dosage instructions, potential side effects, and drug interactions.</p><p>The role includes reviewing prescriptions communicated by customers, verifying accuracy, and guiding patients on safe medication use and adherence.</p><p>The pharmacist documents interactions in the system, follows up on customer cases, and coordinates with branches, warehouses, and delivery teams to resolve issues and ensure timely service.</p><p>Day-to-day tasks also involve handling complaints, escalating complex medical cases when needed, supporting health awareness campaigns, and complying with company policies, quality standards, and regulatory requirements.</p><h2>Qualifications</h2><ul><li>Professional pharmaceutical expertise, including a Bachelor’s degree in Pharmacy and a valid license to practice (or eligibility for licensing in Egypt).</li><li>Strong communication and customer service skills, with the ability to explain medical information clearly and empathetically over the phone.</li><li>Proficiency in using call center systems, pharmacy software, and basic computer applications to document cases and access medical information.</li><li>Solid knowledge of medications, therapeutic classes, drug interactions, and safety guidelines, with attention to detail in reviewing prescriptions.</li><li>Ability to work in a fast-paced environment, manage multiple calls, prioritize tasks, and maintain accuracy under pressure.</li><li>Commitment to ethical practice, patient confidentiality, and adherence to local health regulations and company quality standards.</li><li>Fluency in Arabic and good command of English; previous experience in a call center or retail pharmacy setting is an advantage.</li></ul><h2>Benefits</h2><ul><li>Competitive salary.</li><li>Monthly KPI-based performance incentives.</li><li>2 days off per week.</li><li>Paid training program.</li><li>Career growth and promotion opportunities.</li><li>Medical, social and life insurance.</li><li>Friendly and supportive work environment.</li></ul>

In this role, you should be able to produce and implement functional software solutions. You will work with development Team Leaders and Upper Management to define software requirements and take the lead on operational and technical projects.<br>You should be able to work independently with little supervision. You should have excellent organization and problem-solving skills. If you also have hands-on experience in software development and agile methodologies, we’d like to meet you. Your goal will be to develop high-quality software that is aligned with user needs and business goals. Responsibilities: Develop high-quality software design and architecture Identify, prioritize and execute tasks in the software development life cycle. Develop tools and applications by producing clean, efficient code Automate tasks through appropriate tools and scripting Review and debug code Perform validation and verification testing Collaborate with internal teams and vendors to fix and improve products Document development phases and monitor systems Ensure software is up-to-date with the latest technologies Job Requirements Bachelors in Software Engineer or Computer Science.+3 Years of experience in related field/needed technology (Mandatory) C#, ASP. NET Core, . NET Framework, Visual Studio. (Mandatory) Databases MSSQL and Postgresql (Mandatory) Restful API and SOAP API (Mandatory)+1 Year of Experience with Front End development using Java Script, Typescript, and Angular4+ (Mandatory) Culturally fitting with the company’s standards and profile. Adapting to the dynamic work environment. Possess general programming skills & software development fundamentals. Design Patterns, MVC, Dependency injection Entity Framework, LINQDemonstrable experience in unit testing and test-driven design and development. Knowledge and experience of agile development methods (e.g., Scrum, Kanban). Knowledge and experience of agile practices (e.g., Continuous Integration, Refactoring). An aptitude and interest in seeking out and applying new technologies. A track record of delivering software to agreed quality and cost. Excellent communication and writing skills. Desirable Skills And Experience: Working within a Scrum team Experience in Python and Flask Azure Experience Containerization, Docker, Kubernetes Exposure to messaging, e.g., Kafka, Rabbit MQSecure programming practices, really a general understanding of Web security. The Atlassian toolset includes JIRA, GIT, and Bit Bucket. Demonstrable experience working in N-tier architectures, Microservices, event sourcing, CQRS, DDD, SAGA pattern Working with Mongo DB

Freelance Third-Party Quality Inspector (Assignment-Based)???? Location: Egypt (Nationwide) About CSG-EGCSG-EG is an independent third-party Inspection, Audit & Compliance company providing professional quality assurance services across Egypt. We are expanding our network of freelance inspectors to support inspection projects across multiple industries. We are looking for dedicated professionals who are committed to quality, integrity, and delivering reliable inspection services. Key Responsibilities Conduct Final Random Inspections (FRI) Conduct During Production Inspections (DUPRO) Conduct Pre-Production Inspections (PPI) Conduct Container Loading Supervision (CLS) Verify products against specifications and quality requirements Identify and document quality issues Prepare professional inspection reports with clear findings and photographs Submit reports within required timelines Minimum Requirements Applicants should:Be based anywhere in Egypt Be available to travel when required Own a laptop Own a modern digital camera or a high-quality smartphone camera Have good English reading and writing skills Be proficient in Microsoft Word, Excel, Outlook and Email Be able to prepare professional inspection reports Have strong attention to detail and professional ethics Previous experience with a Third-Party Inspection company is preferred but not mandatory. Candidates with factory quality control experience are also encouraged to apply. Preferred Industry Experience Priority will be given to candidates with experience in:Garments & Apparel Home Textiles Textile Manufacturing Carpets & Rugs Experience in the following industries is also an advantage:Consumer Products Glass Products Marble & Building Materials Electrical Appliances Fresh Produce Frozen Foods Herbs & Agricultural Products What We Offer Assignment-based freelance opportunities Professional training and continuous development Long-term cooperation opportunities Exposure to international inspection standards Professional and supportive working environment How to Apply Please send your CV to:???? careers@csg-eg.comEmail Subject:Freelance Third-Party Quality Inspector – [Your City]In your email, please include:Your current city and governorate Industries you have experience inspecting Whether you are currently working with an Inspection, Audit or Certification company (Please specify the company name) Your current inspection/freelance daily rate (if applicable) Your expected daily rate Your availability (Freelance / Full-Time / Both) Your notice period (if currently employed) Confirmation that you own:A laptop A modern digital camera or high-quality smartphone Only shortlisted candidates will be contacted.

Company Description Xceed is a leading multilingual Business Process Outsourcing (BPO) provider in the EMEA region, operating more than 10,000 web-enabled multichannel stations. The company supports government and commercial clients in 10 languages across locations in Egypt, Morocco, Mauritius, the UAE, and Saudi Arabia. Xceed delivers a wide range of services, including inbound and outbound contact center operations, back-office support, helpdesk, recruitment process outsourcing, infrastructure management, and social media analysis. The organization has earned multiple global awards for outsourcing excellence, customer experience, sustainability, and diversity, equity, and inclusion. Xceed also maintains internationally recognized certifications in quality, information security, business continuity, workplace safety, and environmental management. Role Description This is a full-time, on-site English Speaker Call Center role based in 6th of October. The role involves handling inbound and outbound customer calls, responding to inquiries, resolving issues, and providing accurate information in clear, fluent English. The call center representative will document interactions in the system, follow established processes and scripts, and ensure that performance targets such as quality, handling time, and customer satisfaction are met. Daily responsibilities also include escalating complex cases when necessary, following up with customers, and collaborating with team leaders to improve service. The role requires adherence to company policies, schedules, and performance standards while maintaining a professional and empathetic communication style. Qualifications Strong English communication skills, both spoken and written, with the ability to convey information clearly and professionally. Customer service and problem-solving abilities, including active listening, conflict resolution, and a customer-centric approach. Basic computer and typing skills, with the ability to learn and navigate CRM and call center systems quickly. Time management and multitasking skills to handle multiple calls, follow-ups, and documentation efficiently. Ability to work on-site in 6th of October on rotating shifts, including evenings, weekends, and holidays as required. High school diploma or equivalent; a university degree or relevant vocational training is a plus. Prior experience in a call center, BPO, or customer-facing role is preferred but not mandatory. Professional, adaptable, and team-oriented mindset, with openness to coaching and continuous performance improvement.

Purpose of Job:Answers inbound calls and respond to customer requests to ensure customer satisfaction. ... Use questioning, trouble shooting and listening skills that support effective telephone communication and help in solving the customer's problems & complaints to ensure achieving the FCR target.<br>Duties and Responsibilities:ln charge of numerous tasks ranging from patient communications to relaying information to providers. Handles incoming or outgoing customer / patient calls, social media, and other communication channels. Handling booking, scheduling, inquiries, transfer to physicians, tele services, customer complaints, billing inquiries, customer survey, or support issues. Ensure that each appointment is scheduled correctly and in harmony with provider’s preference. Perform new patient pre-registration. Positively verifies/updates patient identity, demographics, insurance and all other data as required. Verifies insurance eligibility. Obtain complete and accurate clinical and financial information during the scheduling process. Obtain copy of insurance card, photo ID... etc. to be stored in Electronic Medical Record. Complete all documentation in accordance with department policy and procedure. Utilize and document all conversations, demographics to Electronic Medical Record timely, accurately and efficiently. Reschedule appointment for patients who did not show or cancel. Transfer or schedule a teleconsultation call for our patient to meet our experienced doctors remotely for a medical consultation. Triage calls according to priority and urgency, transferring calls as necessary. Explain and enroll patients in the patient portal. Follow guidelines and coordinate communications with clinical areas to accommodate the customers’ requests. Attend and actively participate in all department, team and/or committee meetings. Maintain knowledge of multiple insurance companies’ requirements Respond to patient requests in a timely manner, accurately and efficiently documenting and tasking messages. Maintain a professional and courteous manner while protecting confidential patient information.<br>Job Requirements:Education: Bachelor’s degree in any field. Experience:Experience in a call center or high-volume call position, preferred Pharmaceutical/ Insurance/ medical/ healthcare background is a plus Knowledge of patient registration, medical appointment scheduling, health insurance is a plus. Skills:Good in English. Customer Oriented. Excellent communication skills and customer handling skills. Strong problem solving and analytical skills Flexible team player. Eagerness to learn and be a pillar of support for the larger brand team. Proactive and Energetic. Action Oriented and detail driven.

Company Description Flairs Tech is an international, technology-driven Managed Services Provider built on innovation, talent, and excellence. With over 1,000 team members across five offices, the company supports more than 100 global partners with services in software development and analytics, digital solutions, business operations, and customer experience. Flairs Tech collaborates closely with clients in North America, Europe, the Middle East, and Africa, acting as an extension of their internal teams to improve processes and productivity. The organization attributes its success to its people-first culture and long-term partnerships with customers. Joining Flairs Tech means working in a dynamic, growth-oriented environment with international exposure and development opportunities.<br>Role Description The C1 English Sabre Travel Advisor is a full-time hybrid role based in Qesm El Maadi, with some flexibility for work from home. The role involves using Sabre and other travel platforms to handle flight, hotel, and other travel arrangements, including bookings, changes, and cancellations. Daily responsibilities include responding to customer inquiries via phone, email, or chat, delivering accurate information, and ensuring a high level of customer satisfaction. The advisor will troubleshoot travel-related issues, follow company and partner procedures, and document interactions in accordance with service standards. Collaboration with team members and supervisors to meet performance targets and maintain quality and compliance is also expected.<br>Qualifications<br> Strong customer-focused skills, including Customer Service and Customer Satisfaction, with the ability to handle inquiries and resolve issues effectively. Excellent Communication skills in English at C1 level (spoken and written), with clear, professional, and empathetic interaction. Practical experience in Travel Arrangements, including booking, modifying, and cancelling itineraries using Sabre or similar GDS tools. Background in a Travel Agency or travel industry environment, understanding common processes, terminology, and customer expectations. High attention to detail, accuracy in data entry, and ability to follow structured procedures and guidelines. Comfort working in a hybrid setup in Qesm El Maadi, with reliability in both office and remote environments. Ability to work in shifts if required, manage time effectively, and meet performance and quality targets. Previous experience in customer support or contact center roles is an advantage; familiarity with CRM systems is beneficial. Diploma or degree in tourism, hospitality, business, or a related field is preferred but not mandatory.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>About the role</strong><br>dopay is digitizing payroll for businesses across Egypt and helping workers access their earnings with dignity. As we scale, our Revenue and Operations teams need a single source of truth - one person who owns how we measure performance, where the data lives, and what it tells us to do next.<br>This is that role.<br>You'll be the analytical backbone for two of dopay's most strategic functions. You'll design the KPIs we run the business on, build the Looker dashboards that surface them, and own the semantic layer in LookML so that "active customer," "revenue," and "operational throughput" mean the same thing in every meeting. You'll work side-by-side with Revenue leaders to understand what's working in the funnel, and with Operations to find friction in onboarding, processing, and support. You'll partner closely with our Engineering and Data teams to ensure the BigQuery layer is clean, complete, and accessible.<br>This is not a role for someone who waits for tickets. We need someone who walks into a Revenue weekly, sees a number trending sideways, and shows up Monday with three hypotheses and the data to test them.<br><strong>What you'll own</strong><br><ul><li>The KPI framework for Revenue and Operations. Define, document, and maintain the metrics that matter - from acquisition and activation through retention, expansion, and operational SLAs. Get cross-functional alignment on definitions and defend them.</li><li>The Looker semantic layer (LookML). Build and maintain explores, views, and derived tables so business users can self-serve without breaking things. Treat the model like production code.</li><li>Dashboards that drive action, not just inform. Every dashboard should answer a clear business question and surface what to do next. No vanity metrics. No 40-tile graveyards.</li><li>Deep-dive analysis. Funnel diagnostics, cohort behavior, pricing and discount effectiveness, operational bottleneck analysis, customer health scoring. Bring hypotheses, not just charts.</li><li>The data partnership with Engineering. Work with the tech team to ensure all relevant data flows into BigQuery cleanly and on time. Spec what's missing. Catch what's broken. Advocate for instrumentation when product decisions outrun our data.</li><li>Stakeholder enablement. Train Revenue and Ops leaders to use Looker confidently. Reduce ad-hoc requests by making self-service genuinely possible.</li><li>Forecasting and planning support. Partner on revenue forecasts, capacity planning, and goal-setting with grounded, defensible numbers.</li></ul><br><strong>Requirements</strong><br><strong>What we're looking for</strong><br>Experience:<br><ul><li>4+ years in business analytics, analytics engineering, or revenue/operations analytics, ideally in fintech, B2B SaaS, or a high-growth operational business</li><li>Demonstrated ownership of a BI environment end-to-end - not just dashboard authoring, but data modeling and stakeholder partnership</li></ul><br>Technical:<br><ul><li>Expert SQL. You can write performant queries against BigQuery without thinking twice</li><li>Strong Looker experience required, including LookML development (explores, views, derived tables, persistent derived tables, access controls)</li><li>Comfort with BigQuery: partitioning, cost-aware querying, scheduled queries</li><li>Bonus: dbt, Python for analysis, Git-based workflows for LookML version control</li></ul><br>Business judgment:<br><ul><li>You understand revenue mechanics - funnels, cohorts, retention, unit economics - and can connect a metric to a decision</li><li>You're comfortable in operations conversations: SLAs, throughput, error rates, capacity</li><li>You ask "so what?" before you ask "how do I chart this?"</li></ul><br>Communication:<br><ul><li>You can explain a cohort retention curve to a non-technical commercial leader without losing them, and to an engineer without insulting them</li><li>You write clear documentation and you actually maintain it</li><li>Egyptian Arabic and English fluency strongly preferred for stakeholder work</li></ul><br>Mindset:<br><ul><li>Self-directed. You don't need a ticket queue to know what's important</li><li>Opinionated about data quality, naming conventions, and KPI hygiene - and diplomatic about defending those opinions</li><li>Energized by ambiguous problems in fast-moving environments</li></ul><strong>What this role is not</strong><br>To save everyone time:<br><ul><li>This is not a junior data analyst role. We need someone who has owned analytics for a business function before</li><li>This is not a pure data engineering role. You'll partner closely with Engineering, but you won't own pipelines, infrastructure, or warehouse architecture</li><li>This is not a data science role. There's room for predictive work over time, but the immediate need is descriptive and diagnostic excellence</li></ul><br><strong>Benefits</strong><br><strong>Why dopay</strong><br>We're building the financial infrastructure that lets every worker in Egypt get paid digitally, securely, and with dignity - and lets every employer run payroll without the friction that's defined the category for decades. We work with SME, mid-market, and enterprise clients and operate at a scale where the decisions you support will move real numbers for real people.<br>You'll work directly with senior leadership, see the impact of your analysis in the room, and help shape how a category-defining company runs itself.<br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><em><strong>This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.</strong></em></p><br><p>Our client is a pioneering telehealth company specializing in personalized weight loss programs using GLP-1 medications. The organization delivers medically supervised, data-driven solutions designed to support sustainable health outcomes. With a focus on innovation, safety, technology, and ongoing support, the company is continuing to improve its digital products and internal systems.</p><br>Role Overview<p>As a <strong>Senior QA Engineer</strong>, you will establish and lead the company's quality assurance initiatives from the ground up. This is a hands-on role responsible for creating scalable QA frameworks, testing product releases, establishing testing standards, and serving as a key quality partner to product managers, developers, and designers.</p><br><p>You will test both internal systems and consumer-facing digital experiences while building the processes used to report, track, and resolve product issues. This role is ideal for an experienced QA professional who can bring structure to an environment where formal QA systems are still being developed and take ownership of product quality throughout the release lifecycle.</p><br>Location<p><strong>Fully Remote | Within 9:00 AM–5:00 PM EST</strong></p><br>Key Responsibilities<strong>QA Framework &amp; Process Development</strong><ul><li><p>Design, implement, and manage a comprehensive QA and testing framework from the ground up.</p><br></li><li><p>Establish scalable testing processes that support ongoing product development and releases.</p><br></li><li><p>Develop best practices and standard operating procedures for identifying, reporting, tracking, and resolving bugs.</p><br></li><li><p>Bring structure and consistency to quality assurance processes across the product environment.</p><br></li></ul><strong>Release &amp; Product Testing</strong><ul><li><p>Conduct rigorous manual testing of releases across internal systems and consumer-facing digital properties.</p><br></li><li><p>Test direct-to-consumer landing pages and conversion funnels to ensure seamless functionality and accuracy.</p><br></li><li><p>Verify cross-browser and cross-device compatibility across consumer-facing experiences.</p><br></li><li><p>Identify bugs, inconsistencies, usability issues, and other product quality concerns before releases reach production.</p><br></li><li><p>Support the eventual expansion of QA processes into automated testing.</p><br></li></ul><strong>Project Management &amp; Bug Tracking</strong><ul><li><p>Use Jira and Asana to manage the testing lifecycle and track issues through resolution.</p><br></li><li><p>Ensure bugs and QA tickets are clearly documented, categorized, prioritized, and maintained.</p><br></li><li><p>Create and maintain comprehensive test plans and test cases.</p><br></li><li><p>Document release testing results and maintain organized release sign-offs.</p><br></li><li><p>Ensure QA documentation remains accurate and accessible throughout the product lifecycle.</p><br></li></ul><strong>Cross-Functional Product Collaboration</strong><ul><li><p>Work closely with product managers, developers, and designers throughout the development and release process.</p><br></li><li><p>Communicate technical issues clearly and concisely to distributed team members.</p><br></li><li><p>Serve as a hands-on product partner responsible for maintaining quality standards before code reaches production.</p><br></li><li><p>Provide clear feedback and documentation that enables development teams to efficiently reproduce and resolve issues.</p><br></li></ul><strong>Experience</strong><ul><li><p>5+ years of dedicated Quality Assurance experience.</p><br></li><li><p>Experience testing web applications, internal tools, and high-conversion landing pages.</p><br></li><li><p>Proven experience designing and implementing QA systems, processes, and workflows from scratch.</p><br></li><li><p>Experience managing testing and bug-tracking workflows using Jira and Asana.</p><br></li><li><p>Experience testing direct-to-consumer web experiences and conversion funnels.</p><br></li><li><p>Experience conducting manual software testing, with exposure to automated testing considered valuable as the QA function evolves.</p><br></li></ul><strong>Skills</strong><ul><li><p>Demonstrates strong software quality assurance capabilities and can independently design structured testing processes that support reliable product releases.</p><br></li><li><p>Has hands-on experience creating QA frameworks, test plans, test cases, bug-reporting standards, and release sign-off procedures from the ground up.</p><br></li><li><p>Is highly proficient with Jira and Asana and can use both platforms to document, categorize, track, and manage testing activities throughout the resolution lifecycle.</p><br></li><li><p>Has a strong understanding of direct-to-consumer web experiences and can effectively test landing pages and conversion funnels for functionality, usability, and accuracy.</p><br></li><li><p>Can conduct detailed cross-browser and cross-device testing to identify inconsistencies and ensure reliable consumer-facing experiences.</p><br></li><li><p>Communicates technical issues clearly and can provide developers, product managers, and designers with actionable information needed to reproduce and resolve problems.</p><br></li><li><p>Maintains detailed and accurate QA documentation while managing multiple testing priorities and product releases.</p><br></li><li><p>Can work autonomously while collaborating closely with distributed product, development, and design teams.</p><br></li></ul><strong>Mindset &amp; Attributes</strong><ul><li><p>Highly autonomous with a strong sense of ownership over product quality.</p><br></li><li><p>Exceptionally detail-oriented and committed to identifying issues before they reach production.</p><br></li><li><p>Comfortable bringing structure to ambiguous environments where formal processes may not yet exist.</p><br></li><li><p>Collaborative and comfortable operating as an embedded member of the product team.</p><br></li><li><p>Adaptable to a fast-paced and regulated telehealth environment.</p><br></li><li><p>Strong communicator capable of supporting frequent, real-time collaboration with distributed teams.</p><br></li></ul><strong>What Success Looks Like</strong><ul><li><p>A comprehensive and reliable QA framework is successfully established and adopted by the product team.</p><br></li><li><p>Jira and Asana provide clear visibility into testing activities, bugs, ownership, and resolution status.</p><br></li><li><p>Production bugs are significantly reduced through rigorous pre-release testing.</p><br></li><li><p>Internal systems and consumer-facing experiences consistently meet established quality standards.</p><br></li><li><p>Testing documentation, test cases, and release sign-offs remain organized and reliable.</p><br></li><li><p>Product managers, developers, and designers view the Senior QA Engineer as a trusted partner for product quality.</p><br></li><li><p>QA processes continue evolving toward a more scalable testing environment, including eventual automation.</p><br></li></ul>Opportunity<p>This is an opportunity to take ownership of the quality assurance function within a growing telehealth organization and build the systems that will support product quality as the company evolves. You will work directly alongside product managers, developers, and designers while establishing QA standards, improving release reliability, and helping create a more scalable approach to software testing.</p><br><p>For an experienced QA professional who enjoys building processes from the ground up, solving product quality challenges, and taking hands-on ownership of releases, this role offers meaningful influence over how quality assurance operates across the organization.</p><br><strong><u>Application Process:</u></strong>To be considered for this role these steps need to be followed:<ul><li><p>Fill in the application form</p><br></li><li><p>Record a video showcasing your skill sets</p><br></li></ul> </div>

<p><h4>Who we are</h4> <p>VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through talent, technology & transformation.</p> <p>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and third party capability.</p> <p>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.</p> <h4>About this role</h4> <p>We are seeking a Business Transformation Analyst to join the Customer Demand and Transformation Chapter within Vodafone Business Technology Solutions. In this role, you will work as part of the Product Interlock Squad, driving the onboarding and delivery readiness of new products across the Vodafone Business portfolio. The position spans the full product lifecycle, from early design and pre-sales engagement through delivery, transition, and operational readiness. This opportunity is ideal for individuals with experience in agile delivery, business transformation, continuous improvement, and cross-functional stakeholder engagement within telecommunications or technology-focused environments.</p> <h4>What you will do</h4> <p><strong>What you'll do</strong></p> <ul> <li>Lead Product Interlock activities to ensure new product delivery designs are developed using Agile and Lean methodologies.</li> <li>Manage the onboarding journey of new products, ensuring readiness from development through to market launch.</li> <li>Ensure end-to-end product delivery lifecycles align with customer expectations and business demand.</li> <li>Facilitate knowledge transfer and awareness of new products across relevant business entities.</li> <li>Proactively assess and manage risks associated with product introduction and delivery.</li> <li>Review and optimise existing product delivery processes using customer feedback and operational insights.</li> <li>Ensure squad outcomes are delivered in line with the SAFe Agile Framework.</li> <li>Collaborate with squads, chapters, and guilds to support strategic objectives and business priorities.</li> <li>Build and maintain digital reporting tools to track progress across active product development squads.</li> <li>Support governance, stakeholder engagement, service performance monitoring, and continuous improvement initiatives.</li> <li>Contribute to transformation programmes and process enhancement projects across Vodafone Business Technology Solutions.</li> </ul> <h4>Who you are</h4> <ul> <li>Bachelor's or Master's degree in Engineering, Computer Science, or a related discipline.</li> <li>Minimum of 2 years' professional experience within a multinational organisation, preferably within telecommunications or information technology.</li> <li>Strong understanding of SAFe Agile principles and ways of working.</li> <li>Experience across product delivery, operational management, and transformation initiatives.</li> <li>Knowledge of pre-sales and post-sales models.</li> <li>Understanding of project governance frameworks, PMO functions, stakeholder management, and project delivery lifecycles.</li> <li>Experience facilitating process improvement, value stream mapping, and service enhancement workshops.</li> <li>Ability to define, negotiate, and manage service level agreements with internal and external stakeholders.</li> <li>Strong analytical, organisational, and problem-solving capabilities.</li> <li>Excellent interpersonal, verbal, and written communication skills.</li> <li>Ability to work independently while effectively managing multiple priorities.</li> <li>Adaptable, collaborative, and committed to delivering outcomes from concept through implementation.</li> </ul> <h4>Technical skills</h4> <ul> <li>Strong knowledge of Microsoft Power Automate and Power Apps.</li> <li>Good working knowledge of Jira and Confluence.</li> <li>Advanced SharePoint capabilities including structure design, document management, records management, and auditing.</li> <li>Understanding of sprint planning and delivery management using Jira.</li> <li>Microsoft Power BI knowledge is advantageous.</li> </ul> <h4>Preferred qualifications</h4> <ul> <li>Six Sigma certification.</li> <li>PRINCE2 certification.</li> <li>Certified ScrumMaster (CSM) or Certified Scrum Product Owner (CSPO) certification.</li> <li>Experience leading continuous improvement projects within the telecommunications industry.</li> <li>Experience leading transformation programmes within telecommunications environments.</li> </ul> <h4>Not a perfect fit?</h4> <p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p> <h4>What's in it for you</h4> <ul> <li>Opportunity to work on strategic business transformation initiatives with global Vodafone Business teams.</li> <li>Exposure to end-to-end product lifecycle management across a diverse technology portfolio.</li> <li>Collaboration with cross-functional international teams operating within a SAFe Agile environment.</li> <li>Experience driving innovation, process optimisation, and customer-centric delivery improvements.</li> <li>Opportunity to influence product readiness, governance, and operational excellence on a global scale.</li> </ul> <h4>What skills you will learn</h4> <ul> <li>Advanced product onboarding and delivery readiness management.</li> <li>End-to-end product lifecycle governance within complex enterprise environments.</li> <li>SAFe Agile delivery practices and cross-functional squad collaboration.</li> <li>Business transformation methodologies and Lean continuous improvement techniques.</li> <li>Digital automation and reporting using Microsoft Power Platform solutions.</li> <li>Stakeholder management, service governance, and value stream optimisation.</li> <li>Product risk assessment, operational transition planning, and service performance management.</li> </ul> <h4>VOIS equal opportunity employer commitment</h4> <p>Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.</p> <h4>Join us</h4> <p>At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.</p> <p>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.</p> <p>With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p> <h4>Alert</h4> <p>Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.</p></p><p></p>