Document Controller

Company Description Raya CX is a next-generation BPO and customer experience management provider serving clients across a wide range of industries. Since 2001, Raya CX has been a preferred partner for customer service, technical support, and global services for Fortune 1000 companies in North America, Europe, the Middle East, and Africa. The company operates from competitive, highly skilled labor markets and offers integrated business process outsourcing solutions. Its services are supported by advanced technology, robust operational strategies, and a strong focus on continuous improvement and innovation. Team members join a fast-paced, customer-centric environment with opportunities to work on international accounts.<br>Role Description The Airline Customer Service Agent (Fluent) is a full-time, on-site role based in Qesm El Maadi. The agent will handle inbound and outbound customer interactions for airline passengers, including flight bookings, changes, cancellations, and general inquiries. Daily tasks include answering customer questions about schedules, fares, baggage policies, and special assistance, as well as managing complaints and service recovery with empathy and professionalism. The role involves using multiple systems to verify information, process requests, document interactions, and follow airline guidelines and compliance procedures. The agent is expected to meet performance targets, adhere to quality and safety standards, and collaborate with team leaders and colleagues to ensure a seamless customer experience.<br>Qualifications<br> Strong customer service and communication skills, with the ability to handle diverse customer interactions in a calm, professional manner. Fluency in English and at least one additional relevant language for airline customers; clear pronunciation and active listening skills. Competence with computer systems, CRM tools, and data entry; ability to learn airline reservation and ticketing platforms quickly. Problem-solving and decision-making skills, including handling complaints, resolving issues, and following escalation procedures when needed. Time management and organizational skills to handle high volumes of calls, emails, or chats while maintaining accuracy and service quality. Ability to work on-site in Qesm El Maadi and adapt to shift-based schedules, including evenings, weekends, and holidays as required. Previous experience in customer service, call center, travel, or airline operations is an advantage. High school diploma or equivalent; additional education in tourism, hospitality, or related fields is beneficial.

Purpose of Job:Answers inbound calls and respond to customer requests to ensure customer satisfaction. ... Use questioning, trouble shooting and listening skills that support effective telephone communication and help in solving the customer's problems & complaints to ensure achieving the FCR target.<br>Duties and Responsibilities:ln charge of numerous tasks ranging from patient communications to relaying information to providers. Handles incoming or outgoing customer / patient calls, social media, and other communication channels. Handling booking, scheduling, inquiries, transfer to physicians, tele services, customer complaints, billing inquiries, customer survey, or support issues. Ensure that each appointment is scheduled correctly and in harmony with provider’s preference. Perform new patient pre-registration. Positively verifies/updates patient identity, demographics, insurance and all other data as required. Verifies insurance eligibility. Obtain complete and accurate clinical and financial information during the scheduling process. Obtain copy of insurance card, photo ID... etc. to be stored in Electronic Medical Record. Complete all documentation in accordance with department policy and procedure. Utilize and document all conversations, demographics to Electronic Medical Record timely, accurately and efficiently. Reschedule appointment for patients who did not show or cancel. Transfer or schedule a teleconsultation call for our patient to meet our experienced doctors remotely for a medical consultation. Triage calls according to priority and urgency, transferring calls as necessary. Explain and enroll patients in the patient portal. Follow guidelines and coordinate communications with clinical areas to accommodate the customers’ requests. Attend and actively participate in all department, team and/or committee meetings. Maintain knowledge of multiple insurance companies’ requirements Respond to patient requests in a timely manner, accurately and efficiently documenting and tasking messages. Maintain a professional and courteous manner while protecting confidential patient information.<br>Job Requirements:Education: Bachelor’s degree in any field. Experience:Experience in a call center or high-volume call position, preferred Pharmaceutical/ Insurance/ medical/ healthcare background is a plus Knowledge of patient registration, medical appointment scheduling, health insurance is a plus. Skills:Good in English. Customer Oriented. Excellent communication skills and customer handling skills. Strong problem solving and analytical skills Flexible team player. Eagerness to learn and be a pillar of support for the larger brand team. Proactive and Energetic. Action Oriented and detail driven.

Company Description WAJJAD | وجّاد is a technology studio building scalable digital operating systems across governance, legal, financial, and real estate sectors. Founded in 2020 in the Kingdom of Saudi Arabia, the company focuses on transforming fragmented traditional processes into integrated, high-performance digital infrastructure for modern institutions. WAJJAD designs and operates institutional-grade B2B platforms that enhance efficiency, strengthen control environments, increase transparency, and improve decision-making speed. With eight specialized platforms forming a connected digital ecosystem, WAJJAD leverages a studio model to drive centralized innovation and accelerated product development. The company is positioned for regional and global expansion, aiming to set technology-backed operational standards in governance-driven and asset-backed sectors.<br>Role Description The Office Administrator is a full-time, on-site role based in Alexandria, Egypt. This role is responsible for organizing daily office operations, including managing calendars, coordinating meetings, handling correspondence, and maintaining records and documentation. The Office Administrator will oversee the use and maintenance of office equipment and supplies, support internal and external communication, and assist with basic customer service tasks such as greeting visitors and responding to inquiries. The role also includes supporting administrative processes for different teams, preparing reports and presentations as needed, and ensuring a professional, well-structured office environment that aligns with WAJJAD’s operational standards.<br>Qualifications<br> Candidates should possess strong Administrative Assistance and Office Administration skills to manage schedules, documentation, and day-to-day office operations. Candidates should possess solid Communication and Customer Service skills to interact effectively with team members, partners, and visitors. Candidates should possess practical experience with Office Equipment, including basic troubleshooting and coordination with vendors or service providers. Candidates should possess proficiency with productivity tools (e.g., email, calendars, spreadsheets, and document editors) and basic reporting skills. Candidates should possess strong organizational skills, attention to detail, and the ability to prioritize tasks in a fast-paced environment. Candidates should possess the ability to work collaboratively with cross-functional teams and maintain confidentiality and professionalism. Relevant experience in office administration or a similar role is preferred; post-secondary education in business, administration, or a related field is an advantage. Fluency in English is required; proficiency in Arabic is beneficial.

<p><h4>Join us</h4> <p>At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p> <h4>Key accountabilities</h4> <p><strong>Strategic</strong><br> Achieve monthly sales targets through up-selling and cross-selling Vodafone products and services within existing accounts and by acquiring new corporate accounts.<br> Manage product and service mix in line with agreed business objectives and sales plans.<br> Develop new revenue streams through Total Communication, Fixed solutions, and new business projects.<br> Track and analyze account performance and sales trends on a weekly basis.</p> <p><strong>Planning</strong><br> Prepare account plans and schedules to identify targets, opportunities, and customer engagement activities.<br> Manage assigned territory and business portfolio according to the agreed strategy and priorities.</p> <p><strong>Execution sales management</strong><br> Manage and develop assigned accounts to achieve sales objectives and revenue targets.<br> Ensure adequate account coverage through regular customer visits and engagement.<br> Drive achievement of sales quotas and maximize penetration across assigned accounts.</p> <p><strong>Availability & customer management</strong><br> Ensure Vodafone products and services are available and effectively utilized across assigned accounts.<br> Build and maintain strong relationships with key stakeholders and decision makers.<br> Support the successful execution of agreed business plans and initiatives.</p> <p><strong>Reporting & business analysis</strong><br> Prepare and submit accurate weekly and monthly sales and performance reports.<br> Develop business cases, proposals, and management memos to support business growth.<br> Monitor sales performance against targets and recommend corrective actions where required.<br> Document and improve work processes involving customers and internal stakeholders.</p> <p><strong>Communication & stakeholder management</strong><br> <strong>External</strong><br> Maintain regular contact with customers and account stakeholders to support daily operations, strengthen relationships, and resolve issues proactively.<br> <strong>Internal</strong><br> Coordinate with cross-functional teams including Sales, Marketing, IT, and Operations to support business objectives and process improvements.</p> <p><strong>Monitoring & continuous improvement</strong><br> Conduct plan vs. actual analysis and implement actions to address performance gaps.<br> Monitor account performance and service delivery to ensure business continuity and customer satisfaction.<br> Address customer complaints and service issues promptly, escalating when necessary and ensuring appropriate resolution.</p> <p><strong>Customer experience & product adoption</strong><br> Promote and offer the full Vodafone portfolio of products and services across assigned accounts.<br> Educate customers on available solutions and maximize value realization.<br> Communicate company direction, initiatives, and strategic objectives to customers as required.</p> <h4>Core competencies and experience</h4> <p>Required performance drivers levels defined based on detailed description entailed in “The Performance Drivers – A Guide” brochure distributed by Vodafone Egypt HR. Level 1 refers to most advanced competency level, level 2 to intermediate level, and level 3 to foundation level.</p> <ul> <li>Putting customers first: level 1</li> <li>Performing through our people: level 1</li> <li>Delivering results: level 1</li> <li>Managing a changing environment: level 1</li> <li>Making a personal difference: level 1</li> <li>Communicating for impact: level 1</li> </ul> <p><strong>Technical experience:</strong><br> 2-4 years of relevant experience<br> Adequate knowledge and understanding of the local mobile telecommunications market and its dynamics.<br> Good communication and negotiation skills.<br> Located in Delta region is a must.</p> <h4>Not a perfect fit?</h4> <p>Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.</p> <h4>Who we are</h4> <p>We are a leading international telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.</p> <p>Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.</p> <p>If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please contact the recruitment team for guidance.</p> <p>Together we can.</p></p><p></p>

Job Description: <br>· Develop, implement, and maintain information security policies, standards, and procedures.· As an Information Security Assessor (QSA), you will lead and support client engagements focused on evaluating security controls, validating compliance against regulatory frameworks, and providing structured, evidence-based reporting.· Conduct information security risk assessments and recommend mitigation plans.· Ensure compliance with security frameworks and regulatory requirements (PCI is Must)· Coordinate with internal teams and external auditors during PCI DSS audits and certification processes.· Hands-on experience with PCI DSS compliance and audit processes is Must· Responsible for protecting the organization's systems, networks, and data from cyber threats and security breaches by implementing effective security controls and ensuring compliance with security policies.· Perform Security Assessments: Lead and execute PCI DSS assessments, including scoping client environments, performing control validation, and producing required deliverables such as Reports on Compliance (ROC), Attestations of Compliance (AOC), and Self-Assessment Questionnaires (SAQ), as applicable.· Develop and maintain information security governance frameworks, policies, and procedures.· Develop Assessment Reports: Produce clear, structured reports that document compliance status, supporting evidence, and identified gaps in alignment with applicable regulatory requirements. Provide Advisory Support: Guide clients in preparation for assessments by assisting with scoping, identifying sensitive data flows, performing gap analyses, and outlining remediation actions. Support Technical Documentation: Contribute to or lead the development and review of policies and procedures to align with compliance requirements and industry standards. Assist in the development, implementation, and maintenance of GRC policies, standards, and procedures. Conduct risk assessments to identify, analyze, and evaluate potential risks and vulnerabilities across various business functions and IT systems. Collaborate with cross-functional teams to ensure alignment of GRC activities with business objectives. Requirements:· Bachelor’s degree in computer science, Information Technology, or a related field.· English Level Excellent to fluent is must (written and spoken).· 3+ years of experience in Information Security, Governance, Risk, and Compliance (GRC), or a similar role.· Strong documentation, analytical, and reporting skills.· Excellent communication and stakeholder management skills.· Strong knowledge of security standards and compliance frameworks, including PCI DSS, and other relevant regulations.· Practical experience with PCI DSS compliance, including gap assessments, audit preparation, evidence collection, and remediation activities.<br>Preferred Certifications PCI DSS Professional (PCIP)

Company Description Future Group Language Solutions is a global provider of digital experience and language services that combines human expertise with advanced AI technologies. With over 30 years of experience, the company helps individuals and organizations communicate effectively across cultures and expand internationally. Future Group delivers comprehensive solutions across technology, language, and multicultural marketing, guided by Shariah-compliant ethical standards. Its focus on AI innovation, cultural intelligence, and scalable solutions is designed to support sustainable growth, particularly in emerging markets. Team members join a mission-driven organization committed to meaningful global connections and responsible business practices.<br>Role Description This is a full-time remote role for an OPI/VRI Medical Interpreter (English/German). The interpreter will provide real-time over-the-phone and video remote interpretation between English and German for medical settings, ensuring accurate and clear communication between healthcare professionals and patients. Daily responsibilities include interpreting medical information, explaining procedures and instructions, and conveying questions and concerns while maintaining confidentiality and neutrality. The role requires careful use of medical terminology, adherence to professional codes of ethics, and sensitivity to cultural and contextual nuances. The interpreter will also document sessions as required, follow client and organizational protocols, and collaborate with internal teams to support quality and continuous improvement.<br>Qualifications<br> Candidates should possess strong skills in Medical Interpretation and Interpreting, with proven experience in clinical or healthcare environments. Candidates should possess solid knowledge of Medical Terminology in both English and German to ensure precise and safe communication. Candidates should possess advanced abilities in Simultaneous Interpretation and consecutive interpreting techniques for live OPI/VRI sessions. Candidates should possess competency in Translation of short medical documents or patient information when needed. Native or near-native proficiency in German and excellent command of English, both spoken and written. Familiarity with medical ethics, patient confidentiality standards, and applicable privacy regulations. Strong listening skills, concentration, and emotional resilience when supporting patients in sensitive situations. Reliable high-speed internet connection, suitable remote work setup, and comfort using video and telehealth platforms. Certification or formal training in medical interpreting is preferred; previous professional interpreting experience is highly beneficial. Ability to work scheduled full-time hours with punctuality, professionalism, and a customer-focused mindset.

Valleysoft is an IT services provider delivering enterprise technology, application development, process management, and IT support services to clients around the world. Working across a broad range of client needs, the company helps organizations design and run technology environments that are practical, scalable, and aligned with business priorities.<br><br>In this role, you will help shape architecture decisions that support complex business and technology goals, acting as a key link between enterprise architecture direction and solution delivery. You will work closely with development teams, business stakeholders, and architecture leadership to turn strategic priorities into well-structured technical approaches that support long-term value.<br><br>Responsibilities<br><br>Build and maintain the bank's enterprise architecture tool and related architecture artifacts Design end-to-end solution architectures for products and services in alignment with the EA Head Identify and resolve IT issues, integrating effective solutions into the final product Promote and enforce development best practices and adherence to squad development guidelines Provide architectural feedback to squads, support business objectives, and participate in code reviews Create detailed technical solutions that address specific business requirements Collaborate closely with development teams and stakeholders to align solutions with business goals Provide technical leadership throughout the project lifecycle, from design through implementation Document enterprise architecture artifacts, best practices, solution designs, and technical specifications Assess project constraints, identify alternatives, and mitigate architectural and delivery risks Translate business needs into technical guidance and contribute best-practice recommendations during Architecture Committee discussions Drive cost-effective solution design by evaluating the financial impact of architectural decisions and ensuring alignment with the organization's architecture Monitor emerging technology trends and advise IT and business stakeholders on potential benefits and impacts Develop business capability maps, value streams, and other artifacts to connect strategy with execution in alignment with the EA Head Define application integration guidelines for both cloud and on-premise environments in alignment with the EA Head<br><br>Requirements<br><br>7+ years of experience in solution architecture or related solutions work within ITBachelor's degree in Computer Science, Engineering, or a related field Relevant certifications in architecture or related domains Eligibility to work in Egypt Experience in the banking or financial domain is a plus

Company Description SG Group is a leading provider of aesthetic and healthcare services, focused on transforming lives through advanced medical and aesthetic solutions. The organization emphasizes innovation, clinical expertise, and patient-centered care, maintaining world-class standards across all treatments and services. A multidisciplinary team of skilled professionals uses the latest technologies to deliver surgical, non-invasive, and wellness-based treatments that enhance confidence and well-being. SG Group promotes continuous improvement, ethical practices, and a culture of excellence. Applicants joining the group will be part of a forward-thinking organization shaping the future of aesthetics and healthcare.<br>Role Description This part-time remote role as a Medical Call Center Agent involves handling inbound and outbound calls from patients and prospective clients seeking information about aesthetic and medical services. The agent will schedule and confirm appointments, provide accurate information on treatments and procedures within established guidelines, and document all interactions in the system with attention to detail. Daily responsibilities include responding to inquiries, resolving basic concerns, escalating complex medical questions to appropriate clinical staff, and ensuring a positive, professional experience in every interaction. The role also requires adherence to privacy and confidentiality standards, following call scripts and protocols, and collaborating with the wider team to support patient satisfaction and operational efficiency.<br>Qualifications<br> Customer service and support skills, including experience as Customer Service Representatives and handling Customer Support interactions. Ability to foster Customer Satisfaction through clear communication, empathy, and problem-solving. Strong Interpersonal Skills for engaging respectfully and professionally with diverse patients and team members. Computer Literacy, including proficiency with call center software, electronic records, and basic office applications. Prior experience in a medical or healthcare call center, clinic, or related environment is preferred. Knowledge of basic medical and aesthetic terminology or willingness to learn quickly. Strong organizational skills, attention to detail, and ability to manage multiple calls and tasks efficiently in a remote setting. Reliable internet connection and a quiet, professional workspace suitable for remote call handling. High school diploma or equivalent; additional training or coursework in healthcare, communications, or customer service is an advantage.

Job Description: <br>· Develop, implement, and maintain information security policies, standards, and procedures.· As an Information Security Assessor (QSA), you will lead and support client engagements focused on evaluating security controls, validating compliance against regulatory frameworks, and providing structured, evidence-based reporting.· Conduct information security risk assessments and recommend mitigation plans.· Ensure compliance with security frameworks and regulatory requirements (PCI is Must)· Coordinate with internal teams and external auditors during PCI DSS audits and certification processes.· Hands-on experience with PCI DSS compliance and audit processes is Must· Responsible for protecting the organization's systems, networks, and data from cyber threats and security breaches by implementing effective security controls and ensuring compliance with security policies.· Perform Security Assessments: Lead and execute PCI DSS assessments, including scoping client environments, performing control validation, and producing required deliverables such as Reports on Compliance (ROC), Attestations of Compliance (AOC), and Self-Assessment Questionnaires (SAQ), as applicable.· Develop and maintain information security governance frameworks, policies, and procedures.· Develop Assessment Reports: Produce clear, structured reports that document compliance status, supporting evidence, and identified gaps in alignment with applicable regulatory requirements. Provide Advisory Support: Guide clients in preparation for assessments by assisting with scoping, identifying sensitive data flows, performing gap analyses, and outlining remediation actions. Support Technical Documentation: Contribute to or lead the development and review of policies and procedures to align with compliance requirements and industry standards. Assist in the development, implementation, and maintenance of GRC policies, standards, and procedures. Conduct risk assessments to identify, analyze, and evaluate potential risks and vulnerabilities across various business functions and IT systems. Collaborate with cross-functional teams to ensure alignment of GRC activities with business objectives. Requirements:· Bachelor’s degree in computer science, Information Technology, or a related field.· English Level Excellent to fluent is must (written and spoken).· 3+ years of experience in Information Security, Governance, Risk, and Compliance (GRC), or a similar role.· Strong documentation, analytical, and reporting skills.· Excellent communication and stakeholder management skills.· Strong knowledge of security standards and compliance frameworks, including PCI DSS, and other relevant regulations.· Practical experience with PCI DSS compliance, including gap assessments, audit preparation, evidence collection, and remediation activities.<br>Preferred Certifications PCI DSS Professional (PCIP)

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.<br>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATION<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 1 year of related work experience.<br>Supervisory Experience: At least 1 year of supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott&nbsp;is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

Job Description: <br>· Develop, implement, and maintain information security policies, standards, and procedures.· As an Information Security Assessor (QSA), you will lead and support client engagements focused on evaluating security controls, validating compliance against regulatory frameworks, and providing structured, evidence-based reporting.· Conduct information security risk assessments and recommend mitigation plans.· Ensure compliance with security frameworks and regulatory requirements (PCI is Must)· Coordinate with internal teams and external auditors during PCI DSS audits and certification processes.· Hands-on experience with PCI DSS compliance and audit processes is Must· Responsible for protecting the organization's systems, networks, and data from cyber threats and security breaches by implementing effective security controls and ensuring compliance with security policies.· Perform Security Assessments: Lead and execute PCI DSS assessments, including scoping client environments, performing control validation, and producing required deliverables such as Reports on Compliance (ROC), Attestations of Compliance (AOC), and Self-Assessment Questionnaires (SAQ), as applicable.· Develop and maintain information security governance frameworks, policies, and procedures.· Develop Assessment Reports: Produce clear, structured reports that document compliance status, supporting evidence, and identified gaps in alignment with applicable regulatory requirements. Provide Advisory Support: Guide clients in preparation for assessments by assisting with scoping, identifying sensitive data flows, performing gap analyses, and outlining remediation actions. Support Technical Documentation: Contribute to or lead the development and review of policies and procedures to align with compliance requirements and industry standards. Assist in the development, implementation, and maintenance of GRC policies, standards, and procedures. Conduct risk assessments to identify, analyze, and evaluate potential risks and vulnerabilities across various business functions and IT systems. Collaborate with cross-functional teams to ensure alignment of GRC activities with business objectives. Requirements:· Bachelor’s degree in Computer Science, Information Technology, or a related field.· English Level Excellent to fluent is must (written and spoken).· 3+ years of experience in Information Security, Governance, Risk, and Compliance (GRC), or a similar role.· Strong documentation, analytical, and reporting skills.· Excellent communication and stakeholder management skills.· Strong knowledge of security standards and compliance frameworks, including PCI DSS, and other relevant regulations.·Practical experience with PCI DSS compliance, including gap assessments, audit preparation, evidence collection, and remediation activities.<br>Preferred Certifications PCI DSS Professional (PCIP)

Under the supervision of the Design Manager, the Design Senior Architect is responsible for the day-to day project(s) activities including internal and external coordination and communications. In addition to maintaining set objectives for the project(s) he/she is assigned for, as well as ensuring accuracy and highest quality regarding the technical performance, time schedule, and budget.<br>KEY ACCOUNTABILITIES:1. Coordinate with the Development Management / Development Controls team during the projectpreparation, scheduling, and specs acquisition phases.2. Assist in managing the outsourced Consultants/Architects in developing creative and innovativearchitectural concepts, designs and plans for projects.3. Assist in preparing initial action plans and outline design schedules for new Projects.4. Compile data required for the outsourced consultant’s design process from kick-off till completion.5. Prepare analysis reports, technical studies, and areas breakdowns for projects.6. Assist in preparing the Design management documents that are out of the outsourced Consultants’ scope of work such as request for proposal (RFP), Terms of reference (TOR), Projects’ breakdown (components & areas schedules),7. Assist in preparing periodical Design progress reports.8. Assist the Design Manager in coordinating the Project review process with External Consultants.9. Attend the Design progress meetings with the Consultants/Suppliers when needed.10. Develop graphic and narrative reports on project sites and land planning.11. Assist in reviewing the design document received from the outsourced consultant in Auto CAD or Revit.12. Maintain design plan documents such as finish schedules, specifications, product / room matrixes,templates, schedules, and all project-related documentation whether hard copies or electronic folders.13. Guide new Team Members (Junior Architects) to smoothly blend in the company culture and act as their mentor while they are being handed over with their job responsibilities.14. Assist the Architecture Design Manager in providing Junior Architects with the necessary support and training to fine-tune their design skills and improve their industry knowledge.<br>POSITION REQUIREMENTS:Academic: Bachelor’s degree in architectural engineering. Experience: 3-5 years of experience in a similar position, with real estate or construction background. Skills: Good command of English Language. Excellent presentation skills. Proven ability to work with design software like Auto CAD & BIM. ERP user & exposure to ERP implementation is preferable. Proficient user of Microsoft Office365 Apps and its applications.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About iSchool<p>iSchool is a leading EdTech company dedicated to empowering students with future-ready technology skills. We are looking for passionate and motivated students to join our Product Team and gain hands-on experience by contributing to real-world projects in a collaborative and innovative environment.</p><br>Role Overview<p>As a Product Development Intern, you will work alongside experienced professionals to support the design, development, testing, and enhancement of our products. Depending on your area of expertise and interest, you will join one of the following tracks:</p><br>Full-Stack Development<ul><li>Develop and maintain web applications using React.js and Node.js.</li><li>Build and integrate RESTful APIs.</li><li>Design, manage, and optimize databases.</li><li>Collaborate with cross-functional teams to deliver high-quality features.</li><li>Troubleshoot and resolve technical issues.</li></ul>Data Analytics<ul><li>Collect, analyze, and interpret data to support business and product decisions.</li><li>Build reports and dashboards to monitor key metrics.</li><li>Identify trends and provide actionable insights.</li><li>Support data validation and reporting activities.</li></ul>Quality Assurance (QA)<ul><li>Execute manual testing for web and mobile applications.</li><li>Identify, document, and track software defects.</li><li>Verify bug fixes and perform regression testing.</li><li>Ensure products meet quality standards before release.</li></ul>AI Engineering<ul><li>Support the development and integration of AI and Machine Learning solutions.</li><li>Work with Large Language Models (LLMs) and AI-powered applications.</li><li>Assist in testing and optimizing AI features.</li><li>Research and implement emerging AI technologies.</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About iSchool<p>iSchool is a leading EdTech company dedicated to empowering students with future-ready technology skills. We are looking for passionate and motivated students to join our Product Team and gain hands-on experience by contributing to real-world projects in a collaborative and innovative environment.</p><br>Role Overview<p>As a Product Development Intern, you will work alongside experienced professionals to support the design, development, testing, and enhancement of our products. Depending on your area of expertise and interest, you will join one of the following tracks:</p><br>Full-Stack Development<ul><li>Develop and maintain web applications using React.js and Node.js.</li><li>Build and integrate RESTful APIs.</li><li>Design, manage, and optimize databases.</li><li>Collaborate with cross-functional teams to deliver high-quality features.</li><li>Troubleshoot and resolve technical issues.</li></ul>Data Analytics<ul><li>Collect, analyze, and interpret data to support business and product decisions.</li><li>Build reports and dashboards to monitor key metrics.</li><li>Identify trends and provide actionable insights.</li><li>Support data validation and reporting activities.</li></ul>Quality Assurance (QA)<ul><li>Execute manual testing for web and mobile applications.</li><li>Identify, document, and track software defects.</li><li>Verify bug fixes and perform regression testing.</li><li>Ensure products meet quality standards before release.</li></ul>AI Engineering<ul><li>Support the development and integration of AI and Machine Learning solutions.</li><li>Work with Large Language Models (LLMs) and AI-powered applications.</li><li>Assist in testing and optimizing AI features.</li><li>Research and implement emerging AI technologies.</li></ul> </div>

Company Description Alorica is a global customer experience (CX) partner focused on creating customers for life through innovative, brand-elevating interactions. The company blends proven performance, industry expertise, and advanced technology to deliver measurable results for clients across diverse sectors. Alorica distinguishes itself by pioneering customer experiences, challenging convention, and maintaining strong client relationships grounded in integrity and authenticity. With 100,000 professionals in 17 countries, Alorica supports over 250 brands in more than 75 languages. Team members join a curious, creative, and connected organization with wide-ranging career opportunities.<br>Role Description The Airline Customer Care role is a full-time, on-site position based in Qesm El Sheikh Zaid. The role focuses on supporting airline customers by handling inquiries related to bookings, flight changes, cancellations, baggage, loyalty programs, and general travel information. Daily tasks include managing inbound calls and other communication channels, resolving issues efficiently, and providing clear, accurate information aligned with airline policies and procedures. Team members are expected to maintain high service standards, document interactions in the system, and follow established workflows to meet performance and quality targets. The role may also involve identifying customer needs, offering suitable services or upgrades, and collaborating with colleagues and supervisors to ensure a smooth customer experience.<br>Qualifications<br> <br>Candidates should possess strong Communication skills, including clear spoken and written English at a minimum B2 level, active listening, and professional interpersonal abilities. Candidates should possess solid Customer Service skills, such as empathy, problem-solving, conflict resolution, and a customer-first mindset. Candidates should possess basic knowledge or strong interest in Airlines and Aviation, including familiarity with airline terminology, reservations, and travel procedures. Candidates should possess Sales-related skills, including the ability to identify customer needs, suggest relevant services, and handle upselling or cross-selling in a customer-centric way. Bachelor’s degree (graduate level) in any field is required; prior experience in contact centers, travel, or hospitality is an advantage. Ability to work on-site in Qesm El Sheikh Zaid, adapt to shift schedules, use computer-based systems efficiently, and meet performance and quality metrics. Demonstrated reliability, teamwork, and resilience in fast-paced environments, with a commitment to Alorica’s values of integrity and authenticity.

Company Description Promata Blue Egypt specializes in premium AdBlue that is fully compliant with ISO 22241 standards and sourced from VDA-certified factories. The company ensures consistent product quality under its official label, meeting stringent industry and environmental requirements. With a fully stocked inventory, Promata Blue Egypt is equipped for immediate local delivery across Egypt and efficient international export. The organization focuses on reliable supply chain operations, minimizing delays for commercial and industrial partners. This commitment to quality and responsiveness supports customers in maintaining optimal performance and compliance for their diesel vehicles and equipment. Role Description The Chemical Engineer role at Promata Blue Egypt is a temporary, on-site position based in Alexandria, Egypt. The Chemical Engineer will oversee and optimize processes related to AdBlue production, quality control, and packaging to ensure adherence to ISO 22241 and VDA standards. Daily responsibilities include monitoring process parameters, performing data analysis, coordinating with laboratory teams on product testing, and supporting troubleshooting of production issues. The role involves collaborating with operations and logistics teams to maintain efficiency, safety, and consistent product quality. The Chemical Engineer will also assist in preparing technical documentation, reports, and recommendations for process improvement throughout the assignment period. Qualifications Candidates should possess strong Analytical Skills to interpret process data, evaluate test results, and support data-driven decision-making. Candidates should possess Laboratory Skills to perform or oversee chemical testing, quality control procedures, and adherence to ISO 22241 standards. Candidates should possess experience in the Chemical Industry, preferably in industrial chemicals, petrochemicals, or related manufacturing environments. Candidates should possess solid Process Engineering skills to design, monitor, and optimize production processes, ensuring safety, efficiency, and compliance. Candidates should possess clear Communication skills to work effectively with cross-functional teams, document findings, and present technical information. Bachelor’s degree or higher in Chemical Engineering or a closely related discipline. Knowledge of quality management systems and industrial safety standards; familiarity with ISO norms is an advantage. Ability to work on-site in Alexandria, Egypt, manage time effectively, and adapt to a fast-paced, production-focused environment. Proficiency with common engineering software tools and Microsoft Office for reporting and analysis.

Job Summary As a Mobile Core Performance Optimization Engineer, you will be responsible for monitoring, analyzing, and optimizing the performance of Mobile Packet Core and IMS networks to ensure the highest levels of service quality, network efficiency, and customer experience. You will work closely with Operations, Planning, Engineering, and Vendor teams to identify performance bottlenecks, optimize network resources, and support capacity planning initiatives. Key Responsibilities Monitor the performance and KPIs of Mobile Core network elements including EPC, 5GC, IMS, PCRF/PCF, CGF, and related platforms. Analyze network performance trends and identify performance degradation or abnormal behavior. Investigate customer experience issues and perform root cause analysis. Optimize Mobile Core parameters to improve network efficiency and service quality. Generate daily, weekly, and monthly performance reports and present optimization recommendations. Work closely with Operations, Planning, and Vendor teams to implement optimization actions. Perform capacity analysis and recommend hardware/software upgrades before congestion occurs. Monitor CPU, Memory, Storage, Throughput, Session Capacity, and Signaling utilization across Core Network nodes. Analyze signaling performance for Diameter, GTP, SIP, HTTP/2, and SCTP protocols. Validate the impact of software upgrades, new features, and network changes on system performance. Develop dashboards and automation scripts for KPI reporting and performance monitoring. Ensure compliance with SLAs and operational KPIs. Participate in major incident investigations and recommend preventive actions. Document optimization activities, network improvements, and technical procedures. Qualifications Bachelor's degree in Electronics & Communications Engineering, Computer Engineering, Telecommunications, or a related field.5-7 years of experience in Mobile Core Performance, Operations, or Optimization. Excellent understanding of LTE EPC, 5G Core, and IMS architecture. Strong Knowledge of Mobile Core nodes such as:MME- SGW- PGW- SMF- AMF- UPF - PCRF - PCF HSS / UDM - IMS Core nodes P- S CSCFStrong knowledge of telecom protocols including:GTP – Diameter- SIP – SCTP - HTTP/2Strong Experience with KPI analysis and performance troubleshooting. Strong Knowledge of QoS, APN configuration, bearer management, and subscriber session handling. Familiarity with OSS Performance Management tools. Experience with SQL and database querying. Basic scripting skills (Python, Bash, or Shell scripting) are preferred. Experience with Linux operating systems. Strong analytical and troubleshooting skills. Excellent communication and teamwork abilities. Proficiency in Microsoft Office applications, especially Power BI, Excel and Power Point

Provide technical support to customers through phone, email, remote sessions, and online meetings. Contact clients after the sales process to activate software licenses and ensure successful deployment. Guide customers through software installation, configuration, and best practices to prevent common issues. Troubleshoot technical problems and provide timely, effective solutions to ensure customer satisfaction. Escalate requests related to additional products, upgrades, or services to the Account Manager. Research technical solutions through vendor knowledge bases, documentation, and support portals. Communicate directly with software vendors when advanced technical support is required. Document all customer interactions, troubleshooting steps, and resolutions in the support system. Maintain accurate records of support tickets, escalations, and customer feedback. Monitor recurring issues and report them to the management team to improve service quality. Assist in identifying customers' technical needs and provide recommendations for optimal system usage. Support internal IT operations by identifying hardware and software requirements. Coordinate the procurement of required IT equipment and software licenses. Maintain and update the company's IT asset inventory, including hardware, software, and licenses. Collaborate with Sales and Account Management teams to ensure a seamless customer experience. Ensure compliance with company support procedures and service standards. <br><br>Requirements<br><br> Bachelor's degree in Information Technology, Computer Science, or a related field. Minimum 3 years of experience in Technical Customer Support, IT Support, or Technical Services. Strong knowledge of Windows and mac OS operating systems. Good understanding of basic networking concepts (TCP/IP, DNS, LAN/WAN, Wi-Fi). Experience troubleshooting software installation and licensing issues. Ability to explain technical concepts clearly to non-technical users. Strong analytical and problem-solving skills. Excellent communication and customer service skills. English proficiency: B1 level or above. Experience using remote support tools (Team Viewer, Any Desk, Remote Desktop, etc.) is a plus. Experience with ticketing/helpdesk systems is a plus. Knowledge of Autodesk products or similar engineering software is an advantage. IT certifications (such as Comp TIA A+, Network+, Microsoft, or similar) are a plus. Strong organizational skills with excellent attention to detail. Ability to prioritize tasks, manage multiple support requests, and work under pressure. Team player with the ability to work independently when needed. Proficiency in Microsoft Office applications and general IT administration tasks.

Company Description Xceed is a leading multilingual Business Process Outsourcing provider in the EMEA region, operating more than 10,000 web-enabled multichannel stations and serving government and commercial clients in 10 languages. With sites in Egypt, Morocco, Mauritius, the UAE, and Saudi Arabia, Xceed delivers inbound, outbound, back-office, infrastructure management, recruitment process outsourcing, helpdesk, and social media analysis services. The company has earned repeated recognition from IAOP’s Global Outsourcing 100™ and Impact Sourcing Champions Index, as well as multiple regional and international awards for CSR, sustainability, customer experience, and DEI programs. Xceed maintains robust quality and security standards through certifications including COPC, ISO 9001, ISO 14001, ISO 45001, ISO 22301, and ISO/IEC 27001, demonstrating its commitment to operational excellence and a decent, inclusive work environment. Candidates joining Xceed can expect a structured, award-winning workplace focused on development, performance, and long-term growth. Role Description The English Real Estate Agent role at Xceed is a full-time, on-site position based in Cairo, Egypt. The agent will handle real estate inquiries in English, guide clients through property search and selection, and provide detailed information on listings, pricing, and contractual terms. Daily tasks include responding to client calls and messages, scheduling and coordinating property viewings, maintaining up-to-date knowledge of available properties, and supporting sales processes in line with client and partner requirements. The agent will document interactions accurately, update CRM systems, and collaborate with internal teams to ensure a smooth client experience. The role also involves meeting performance targets, adhering to company policies and compliance standards, and contributing to a professional and customer-focused environment. Qualifications Time management and problem-solving abilities. Candidates should possess excellent Customer Service skills, with strong listening, problem-solving, and client relationship abilities. Good command in spoken and written English; additional languages are an advantage. Strong communication and negotiation skills, with the ability to explain complex information clearly. Ability to work on-site in Cairo, Egypt, in a structured, performance-driven environment. High level of professionalism, ethical Ability to work on-site in Cairo, Egypt, on rotating shifts if required, and collaborate effectively within a multicultural team.

Company Description WAJJAD | وجّاد is a technology studio that architects scalable digital operating systems for governance, legal, financial, and real estate sectors. Founded in 2020 in the Kingdom of Saudi Arabia, WAJJAD focuses on replacing fragmented traditional processes with integrated, high-performance digital infrastructure. The company designs and operates institutional-grade B2B platforms that modernize core operational frameworks, enhance efficiency, and strengthen control environments. WAJJAD currently runs eight specialized platforms within a connected digital ecosystem, enabling centralized innovation and accelerated product development. With a long-term ambition for regional and global expansion, WAJJAD is building technology-backed operational standards for modern, governance-driven and asset-backed institutions.<br>Role Description This is a full-time remote legal role responsible for supporting WAJJAD’s platforms and operations across governance, legal, financial, and real estate domains. The role includes reviewing, drafting, and structuring legal documents and agreements, ensuring alignment with applicable laws and regulatory frameworks. Day-to-day tasks involve providing legal consulting to internal teams and clients, identifying and addressing legal issues related to platform design, data usage, contracts, and compliance. The role also includes collaborating with product, operations, and business stakeholders to embed legal standards into digital workflows, managing legal risk, and maintaining clear, accessible legal documentation. The legal professional will contribute to the development of policies, terms of use, and governance frameworks that support scalable, institution-grade digital solutions.<br>Qualifications<br> Strong foundation in Law with experience handling complex Legal Issues in corporate, technology, or commercial contexts. Proficiency in Legal Consulting, including advising cross-functional teams and stakeholders on risk, compliance, and structuring of digital and B2B platforms. Hands-on experience in Legal Document Preparation, including drafting, reviewing, and negotiating contracts, policies, and governance documents. Excellent Communication skills, with the ability to convey legal concepts clearly to both legal and non-legal audiences and collaborate in remote, distributed teams. Bachelor’s degree in Law (LLB) or equivalent; advanced legal qualifications or bar admission in a relevant jurisdiction are highly beneficial. Experience with technology, Saa S, or platform-based business models and familiarity with data protection, commercial, and corporate regulations. Strong analytical thinking, attention to detail, and a systematic approach to building scalable legal and governance frameworks. Ability to work independently in a remote environment, manage multiple priorities, and adapt to a fast-evolving regional and global regulatory landscape.