Company Description Alorica is a global customer experience (CX) company focused on designing interactions that build lasting customer relationships and elevate client brands. As a full-service CX partner, Alorica combines proven performance, industry expertise, and advanced technology to deliver measurable results and innovative solutions. The company is recognized for pioneering new customer experience approaches, challenging convention, and maintaining strong client partnerships grounded in integrity and authenticity. With about 100,000 professionals in 17 countries, Alorica supports over 250 brands in more than 75 languages. Applicants join a team culture that values curiosity, creativity, connection, and commitment to excellence. Role Description The French Speaker – Wave 0 role is a full-time, on-site position based in Giza. In this role, the team member will handle customer interactions in French, including responding to inquiries, resolving issues, and providing accurate information across phone, chat, or email channels. Daily tasks include following established procedures, documenting customer interactions in internal systems, and escalating complex cases when necessary. The role involves meeting performance targets related to quality, productivity, and customer satisfaction, while adhering to company policies and compliance standards. The team member will collaborate with colleagues and supervisors, participate in training and coaching sessions, and contribute to a positive, service-oriented work environment. Qualifications Strong French & Englisb language skills (spoken and written) Customer service and communication skills, including active listening, clear verbal and written communication, and a respectful, solution-focused approach. Basic computer and typing skills, with the ability to work across multiple systems, document interactions accurately, and follow digital workflows. Problem-solving and analytical skills to understand customer needs, identify root causes, and apply appropriate solutions or escalation paths. Time management and organizational abilities to handle high volumes of interactions while maintaining quality and meeting performance targets. Ability to work on-site in Giza in a full-time schedule, including potential shifts, weekends, or holidays as required. Previous experience in customer support, contact centers, or related service roles is preferred but not mandatory. High school diploma or equivalent; post-secondary education in business, languages, or a related field is an advantage. Adaptability, openness to feedback, and willingness to participate in ongoing training and development.