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Responsibilities:<br>Implement the digital channels business plan in line with CB strategy and budget Assist Digital Channels Manager in assessing and enhancing the digital channels services Gather the needed data that support the gap analysis between the current and desired business processes Support the development and implementation of the Digital Channels Model Reporting the performance of delivery to the Digital Channels Manager Provide solutions to solve problems at hand and to achieve desired outcome Provide high quality project deliverables and support the Digital Channels Manager to improve the quality and efficiency of service delivery to the customer and implement process changes with proper controls Coordinate with the Digital Channels Manager in the vendor selection process and solution assessment Provide – on time, in scope and with high quality – deliverables according to the set plan Ensure adherence to bank policies/compliance/regulators/best practices Perform analytics and MIS functions to improve the channels. Participate in revamping tools and services to increase user satisfaction Participate in revamping different system areas to improve customer experience Participate in developing effective system monitoring solutions/KPI’s Implement efficient processes.<br>Requirements:<br>Min. 4 years experience in Banking in a related field in a leading financial institution University degree from a reputable university Fluent in English Interpersonal and communications skills Understanding of Banking and banking retail operations
About the Role - A relationship-focused and results-driven individual who can manage high-value accounts, strategize for growth, and maintain strong client satisfaction.<br>Responsibilities -<br>Serve as the main point of contact for high-profile clients, addressing their needs and aligning solutions. Develop account plans and execute strategies to achieve revenue growth within assigned accounts. Conduct regular check-ins with clients to assess satisfaction, address issues, and provide solutions. Identify upsell and cross-sell opportunities to maximize account value. Collaborate with sales, product, and customer success teams to ensure client needs are met<br>Qualifications - Education details<br>Required Skills: Experience managing accounts in industries like Data Centers, professional services Managed services Cyber security Iaa S And Paa S5-7 years in account management or client relations, with a focus on senior or high-stakes accounts.<br>Account Management Expertise: Proven ability to manage complex client relationships and drive account growth. Sales Acumen: Ability to understand client needs and align them with company solutions, while identifying upsell opportunities. Negotiation and Conflict Resolution: Skilled in negotiating contract terms and resolving client concerns. Strategic Thinking: Experience developing long-term account strategies that align with client goals and drive mutual success. Communication and Collaboration: Strong interpersonal skills for engaging with clients
Requirements:Bachelor's degree in IT, computer science, business administration or a related field. Master degree is advantageous +1 Years experience in IT risk management or a related role Familiarity with IT infrastructure, systems, and data protection concepts Excellent analytical and problem-solving skills Strong communication and interpersonal skills<br>Core Responsibilities:Integrate controls into IT projects and system implementations. Conduct regular control assessments and evaluations to identify deficiencies and improvement areas. Collaborate with internal audit and Info Sec teams to develop testing plans and establish monitoring processes. Analyze assessment results and recommend remediation measures. Stay updated on regulatory requirements, industry standards, and best practices related to IT controls and compliance. Collaborate with ICT Compliance and Legal teams to ensure controls align with applicable laws and regulations. Provide guidance and support in control remediation efforts. Develop and implement an IT resilience strategy aligned with business objectives. Collaborate with business units to integrate IT resilience into the organization's business continuity management framework. Establish monitoring processes to track the resilience of IT systems and services. Promote awareness of potential risks and the importance of preparedness. Stay updated on emerging technologies, industry trends, and best practices in IT resilience and disaster recovery.
We are looking for an accomplished Group People Operations Director to lead and elevate People Operations across the Group, ensuring operational excellence, strong governance, compliance, and a seamless employee experience.<br>Key Responsibilities• Lead Group-wide People Operations, including personnel, payroll, employee relations, benefits, HR systems, and HR administration.• Establish and standardize HR policies, processes, SOPs, and governance frameworks across all entities.• Ensure full compliance with Egyptian labor law, social insurance regulations, and internal policies.• Drive HR digitalization, automation, HRIS optimization, and continuous process improvement.• Oversee people analytics, operational KPIs, and reporting to support data-driven decision-making.• Partner with senior leadership to support organizational growth, transformation, and scalability.• Lead and develop the People Operations team, fostering a culture of accountability and service excellence.<br><br>Requirements• 15+ years of progressive HR experience, with significant leadership experience in People/HR Operations.• Proven experience within large-scale, complex, or multi-entity organizations.• Strong expertise in personnel, payroll, labor law, social insurance, HR operations, and HRIS.• Demonstrated success in building and optimizing scalable HR processes and governance frameworks.• Strong leadership, business partnering, analytical, and stakeholder management capabilities.<br>Location : Nile Corniche - Cairo - Downtown
Sales Account Manager Job Description:• Secure and develop strategic partnerships with assigned clients, gaining a deep understanding of their business needs and IT landscape.• Collaborate with clients to identify and present customized solutions that address their pain points and strategic goals.• Manage the sales cycle effectively, from initial contact through proposal generation, negotiation, and successful deal closure.• Foster strong relationships with key decision• Makers within client organizations, proactively addressing their concerns and ensuring satisfaction.• Partner with internal teams, including technical specialists and account managers, to deliver seamless solutions and exceptional client service.• Prepare insightful reports on sales activities, client interactions, and market trends, contributing to data-driven decision making.• Stay up-to-date on industry trends and the latest IT solutions to provide clients with expert guidance. Job Requirements:• Bachelor's degree in a relevant field such as Business, Marketing, or Communications.• Fresh Grads - 2 years• Proven ability to manage multiple client accounts, deadlines, and tasks effectively, with a strong track record of building and nurturing client relationships.• Self-motivated and results-oriented, with a strong drive to succeed in a competitive sales environment.• Prior experience within the IT Industry• Fluent in both written and oral English.• Familiarity with CRM software• Residency in Cairo or Giza.
Roles & Responsibilities:Oversee MEP systems, preventive and corrective maintenance Follow regulations, inspections, emergency plans Cleaning, security, pest control, SLA monitoring Layouts, asset register, fit-out support Budget tracking, forecasting, cost optimization Monitor and optimize electricity, water, and fuel consumption; attend Rita One training; and ensure accurate data collection, registration, and platform management in full compliance with company sustainability policies and guidelines Access control, fleet, transportation Internal/external communication and support Coordinate and manage transportation, accommodation, LPR/LPO, PR/PO, SES, and related administrative activities, while ensuring effective coordination with relevant departments (SCP, Finance, HR, etc.) and supporting Security Manager and physical security operations across all Egypt facilities to safeguard personnel and assets in compliance with local regulations and Hitachi standards Maintain audit-ready documentation and approvals Submit Monthly Reports Qualifications:Bachelor’s degree in business administration, Facilities Management, or another relevant discipline. Minimum of four years of relevant experience in facilities coordination, administration, or a related field. Good command of spoken and written English. Proficient in preparing and managing professional emails and business correspondence. Strong communication and interpersonal skills, with a professional and courteous manner. Ability to coordinate effectively with internal departments, suppliers, and other stakeholders. Good organizational, follow-up, and problem-solving skills.
We are looking for a detail-oriented and organized HR Operations Coordinator to join our Back Office HR team.<br>Key Responsibilities Manage the employee lifecycle, including onboarding, contracts, probation, renewals, promotions, transfers, resignations, and terminations. Maintain accurate and up-to-date employee records and HR documentation. Handle attendance, leave requests, and leave balances. Prepare and review payroll inputs, including attendance, leaves, deductions, and other employee-related changes. Manage medical insurance additions, deletions, and related employee requests. Prepare HR letters, certificates, and other employee-related documents. Respond to employee and client inquiries and ensure timely resolution of HR-related requests. Prepare and maintain HR reports, dashboards, and operational records. Ensure compliance with company policies and applicable labor regulations. Use HR systems and tools to maintain accurate data and streamline HR processes.<br>Requirements:1–3 years of experience in HR Operations. Good knowledge of employee lifecycle processes, attendance, leaves, payroll inputs, and HR documentation. Strong attention to detail and ability to handle confidential information. Good communication and organizational skills. Good command of English and Microsoft Office. Ability to work effectively in a fast-paced environment. Should be residents of Maadi or nearby areas.<br>???? Location: Zahraa El Maadi, Cairo – On-site
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><span><span>·</span></span><span><span>Support planning manager in develop organization-wide or department-wide goals, objectives, policies and procedures for the department.</span></span></p><br><p><span><span>·</span></span><span><span>To appraise performance of subordinates and identify or implement training and development needs.</span></span></p><br><p><span><span>·</span></span><span><span>Monitor all projects specific Level 1 and Level 2 milestones, highlighting any issues and suggestions for resolution to the respective project managers.</span></span></p><br><p><span><span>·</span></span><span><span>Responsible for all data required from planning department during the tender stage.</span></span></p><br><p><span><span>·</span></span><span><span>Participating in discussions with designers, contractors and other third-party entities to proactively identify project risks; and develop recommendations as to how to mitigate the risks.</span></span></p><br><p><span><span>·</span></span><span><span>Participating with the contracts & claim department in preparing the delay analysis and time extension claim</span></span></p><br><p><span><span>·</span></span><span><span>In-charge of the overall project planning, project controls which includes preparation of CPM schedules, project execution plan(s), work packages, progress reports, material/ equipment loading/ utilization histograms/ plans/ reports.</span></span></p><br><p><span><span>·</span></span><span><span>Support project managers in preparing the executive and top management presentations.</span></span></p><br><p><span><span>·</span></span><span><span>Update the client as well as the stakeholders and the management regarding progress of project, inform about milestone reached, bring to notice potential delays and recommend corrective actions.</span></span></p><br><br><br><p><span><span>Monitor works and ensure quality standards across all work products and compliance with the budget and project timeframe.</span></span></p><br> <p><span><span><strong>Minimum</strong></span></span></p><br><br><p><span><span>- </span></span><span><span>Years of experience:</span></span></p><br><p><span><span>8-10 years</span></span></p><br><br><p><span><span>- Academic Qualifications:</span></span></p><br><p><span><span>Bachelor Degree Engineering</span></span></p><br><br><p><span><span>- Professional Certificates:</span></span></p><br><br><p><span><span>- Language proficiency:</span></span></p><br><p><span><span>Intermediate at English</span></span></p><br><br><p><span><span>- Computer skills:</span></span></p><br><p><span><span>Primavera P6.8 Basics/Advanced Level, Microsoft Excel.</span></span></p><br><br><br> </div>
The Document Control is responsible for the day-to-day processing, filing, and distribution of project documents to ensure a smooth flow of information across engineering, construction, and project management teams.<br>Your responsibilities: Process incoming and outgoing documents, including drawings, specifications, reports, correspondence, receipt, logging, scanning, distribution, and filing. Ensure all documents are properly formatted, approved, and tracked according to established procedures. Maintain accurate transmittal records and distribution matrices. Coordinate the document retention, retrieval, and eventual destruction process in accordance with corporate policies and legal requirements. Act as the primary point of contact for all document control-related queries. Ensure the distribution list of all project documents is updated as necessary. Ensure all documents are properly approved, signed, and distributed.<br>Your profile/ qualifications: Technical education and 2-5 years of experience in a relevant field. Ability to work with a diverse workforce in intercultural environments, promoting inclusivity and cultural sensitivity. Proficient in MS Office, including Teams, Outlook, Excel, Word, and relevant IT systems, leveraging technology for data analysis and reporting. Intermediate written and spoken English, enabling effective communication. Fluent in Arabic, facilitating seamless communication with Arabic-speaking individuals. Previous experience as a Document Controller in large infrastructure projects is a plus.
<p>Setting realistic, measurable targets for sales and marketing teams Creating short-term and long-term plans for revenue growth Conducting market research and competitor analysis to inform strategy adjustments Creating and overseeing sales and marketing budgets Allocating resources effectively across various initiatives Analyzing return on investment for marketing campaigns and sales efforts Conducting thorough market research to identify opportunities and trends Analyzing competitor strategies and market positioning Using data to inform decision-making and strategy adjustments Collaborating with product teams to align offerings with market demand Providing input on pricing strategies and product positioning Identifying new market opportunities for existing products or services</p><p><strong>Desired Candidate Profile</strong></p><p>A Bachelor s degree in Hotel Management or Business Administration or equivalent is preferred The ability to thrive in a fast-paced work environment, and to juggle multiple projects simultaneously while meeting deadlines +5 Years experience as Sales and Marketing' hotel management preferably within Luxury atmosphere Must have strong negotiation, strategic, and analytical skills Experience with a full go-to-market cycle: positioning, demand gen, sales enablement, and post-close feedback loop Experience managing staff, and building teams that effectively collaborate with senior staff, the Board, and executive management in a fast-paced, creatively-driven organization</p>
<p>What's On Your Plate?</p><p>Assists Category Manager in:</p><ul><li>Collect weekly price quotations from produce suppliers, compile data, and propose items allocations based on cost- supplier service levels</li><li>Collecting retail audit from competition</li><li>Generate daily/weekly availability performance, shrinkage, and sales reports to help drive category insights.</li><li>Set up, launch, and activate promotional campaigns directly within the internal promo tool.</li><li>Visit the central market and get update on new seasonal items available in market and decide on item selection</li><li>Visit to tMart stores to monitor freshness and quality</li><li>Work closely with the demand planners and the suppliers to ensure timely and efficient delivery of fresh food products.</li><li>Working on admin related duties like updating price changes, rank change content update on the app etc</li><li>Following up with suppliers on listings, pricing, product availability</li><li>Any other ad hoc requests from the manager.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>You have at least 3+ years of experience in progressive development and management of multiple Private label categories, matured by working for large retailers (FMCG), in an international setting. You have technical knowledge that enables you to provide your manager with accurate information Has decent commercial knowledge such as profitability, margin calculations and benchmarking knowledge. You are very detail-oriented, structured and know how to prioritize -- you consider yourself as someone who delivers solutions and not bottlenecks to be solved.</p>
<p>Manage daily quality activities in line with the project quality plan, monitor quality targets based on critical project factors, and define appropriate methods and tools in accordance with standards and contractual requirements. Participate in site inspections and ensure readiness and compliance with project specifications and quality standards. Conduct regular site visits and surveillances to monitor and confirm compliance of construction activities, identifying and reporting potential issues, deviations, and non-compliance in a timely manner. Support in the preparation of comprehensive monthly quality report by consolidating relevant data, observations, and key quality performance metrics, providing insights for continuous improvement. Assist in developing and refining quality processes and procedures contributing to the continuous improvement of the Quality Management System (QMS) and supporting the development of innovative Quality applications and tools. Collaborate closely with project teams, contractors, and suppliers to ensure a shared understanding of quality requirements and to facilitate effective implementation of quality control measures. Review and verify project documentation for quality-related aspects, ensuring accuracy, completeness, and compliance with project and Siemens standards.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in mechanical, electrical or civil engineering. Demonstrated knowledge and experience in Project Quality Management. ISO 9001:2015 lead auditor certification is a plus Technical knowledge of rail solutions is a plus. Fluency in both written and spoken English and Arabic.</p>
<p><h4>Job description</h4>
<ul>
<li>Supervise and monitor team operation on daily bases.</li>
<li>Minimize the risk by performing analysis and review of credit application to be submitted to risk manager.</li>
<li>Process credit application in an efficient and timely manner.</li>
<li>Prepare appropriate and sound recommendations to be presented to risk manager.</li>
<li>Assist in planning, designing and implementing the company’s overall risk management strategy and processes.</li>
<li>Perform credit analysis for new schemes and products.</li>
<li>Assess and process non-performing cases, loans rescheduling, initiating and dropping legal actions, etc.</li>
<li>Participate in setting or amending credit policies, discretionary powers and workflow.</li>
<li>Track deficiencies and make appropriate recommendations to mitigate said risks in order to find suitable solutions.</li>
<li>Undertake other tasks as requested by risk manager.</li>
</ul>
<h4>Skills description</h4>
<ul>
<li><strong>Educational background:</strong> Bachelor's degree in accounting, finance, business administration or relevant discipline.</li>
<li><strong>Experience:</strong>
<ul>
<li>Minimum 6-7 years of relevant banking and/or microfinance experience.</li>
<li>2-3 years management experience in the same position.</li>
</ul>
</li>
<li><strong>Technical proficiency:</strong>
<ul>
<li>Ability to liaise with colleagues.</li>
<li>Team player.</li>
<li>Communication skills.</li>
<li>Time management.</li>
<li>Good understanding of risk management concepts and applications.</li>
<li>Excellent skills in analyzing and evaluating statistical data.</li>
<li>Awareness of company’s policy.</li>
<li>Good analytical and reporting skills.</li>
<li>Planning and organizing.</li>
<li>Problem-solving.</li>
</ul>
</li>
</ul></p><p></p>
<p><h4>Job purpose</h4>
<p>As an O2C accountant in Group Finance Shared Service Centre (FSSC), you will focus on supporting the day-to-day activities of the O2C function whilst complying with the organizationu2019s policies and procedures and ensuring necessary checks and balances to mitigate risks.</p>
<h4>Role description</h4>
<ul>
<li>Timely O2C partnering support to business in day-to-day operations.</li>
<li>Customer analysis and reconciliation.</li>
<li>Receiving customeru2019s cheques and matching them regarding amount and date.</li>
<li>Analyse ledgers and accounts to allow the reconciliation of financial data according to stated schedules so that the company remains aware of its financial position on an ongoing basis and statutory reports can be produced within legislative time limits.</li>
<li>Maintain detailed records of customer accounts, including outstanding balances and payment history.</li>
<li>Perform assigned month-end book closing tasks within O2C.</li>
<li>Review and post O2C related entries.</li>
<li>Any other relevant activities assigned from time to time.</li>
</ul>
<h4>What equips you for the role</h4>
<h4>Minimum qualifications and knowledge</h4>
<ul>
<li>Finance graduate or equivalent qualifications.</li>
<li>Good accounting knowledge (IFRS knowledge is preferred).</li>
<li>Analytical as well as process oriented.</li>
<li>Excellent communication skills.</li>
<li>Prior working knowledge in ERP systems (e.g., SAP, YARDI, AS400, etc.).</li>
<li>Knowledge of Excel, PowerPoint, and other Microsoft Office tools.</li>
<li>Detail-oriented and organized.</li>
</ul>
<h4>Minimum experience</h4>
<p>1-2 years similar experience, with a good knowledge of ERP systems.</p></p><p></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<b>Job Summary:</b><br>Responsible for managing accurate financial records, leading closing processes, ensuring compliance with accounting standards, overseeing accounts receivable and VAT, and supporting audits, budgeting, and interdepartmental coordination.<br><b>Job Responsibilities:</b><br>• Prepare and maintain accurate financial records in accordance with accounting standards (IFRS/GAAP).<br>• Lead month-end and year-end closing processes.<br>• Ensure timely and accurate posting of journal entries.<br>• Reconcile balance sheet accounts, including bank reconciliations and intercompany accounts.<br>• Prepare and review monthly journal entries for accruals, prepayments, and adjustments.<br>• Coordinate with other departments to ensure correct financial data flow.<br>• Oversee billing, invoicing, and collections process.<br>• Monitor aging reports and follow up on overdue accounts.<br>• Review and post receipts, credit memos, and adjustments.<br>• Reconcile AR subledger with General Ledger.<br>• Handle VAT/sales tax accounting and compliance.<br><b>Qualifications:</b><ul><li>Bachelor's degree of accounting and finance</li><li>Proven knowledge of ERP - Microsoft dynamics 365 preferred.</li><li>3-5 years' experience</li><li>Knowledge of Egyptian accounting standards and general accounting concept.</li></ul><br><b>Key Competencies:</b><ul><li>High attention to detail and data accuracy</li><li>Integrity and ability to handle confidential information</li><li>Strong communication and stakeholder management</li><li>Process improvement and project management mindset</li></ul><ul><li>Strong analytical, problem-solving, and reporting skills</li><li>Ability to work either independently or collaboratively as needed.</li><li>Distinctly self-motivated and cable of handling multiple tasks in a high-pressure environment.</li></ul><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Assists Category Manager in:</p><p>Collect weekly price quotations from produce suppliers, compile data, and propose items allocations based on cost- supplier service levels</p><p>Collecting retail audit from competition</p><p>Generate daily/weekly availability performance, shrinkage, and sales reports to help drive category insights.</p><p>Set up, launch, and activate promotional campaigns directly within the internal promo tool.</p><p>Visit the central market and get update on new seasonal items available in market and decide on item selection</p><p>Visit to tMart stores to monitor freshness and quality</p><p>Work closely with the demand planners and the suppliers to ensure timely and efficient delivery of fresh food products.</p><p>Working on admin related duties like updating price changes, rank change content update on the app etc</p><p>Following up with suppliers on listings, pricing, product availability</p><p>Any other ad hoc requests from the manager</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>You have at least 3+ years of experience in progressive development and management of multiple ultra fresh categories, matured by working for large retailers (FMCG), in an international setting.</li><li>You have technical ultra fresh food knowledge that enables you to provide your manager with accurate information</li><li>Has decent commercial knowledge such as profitability, margin calculations and feasibility and benchmarking knowledge.</li><li>You are very detail-oriented, structured and know how to prioritize -- you consider yourself as someone who delivers solutions and not bottlenecks to be solved.</li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Assists Category Manager in: Collect weekly price quotations from produce suppliers, compile data, and propose items allocations based on cost- supplier service levels Collecting retail audit from competition Generate daily/weekly availability performance, shrinkage, and sales reports to help drive category insights. Set up, launch, and activate promotional campaigns directly within the internal promo tool. Visit the central market and get update on new seasonal items available in market and decide on item selection Visit to tMart stores to monitor freshness and quality Work closely with the demand planners and the suppliers to ensure timely and efficient delivery of fresh food products. Working on admin related duties like updating price changes, rank change content update on the app etc Following up with suppliers on listings, pricing, product availability Any other ad hoc requests from the manager</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>You have at least 3+ years of experience in progressive development and management of multiple ultra fresh categories, matured by working for large retailers (FMCG), in an international setting. You have technical ultra fresh food knowledge that enables you to provide your manager with accurate information Has decent commercial knowledge such as profitability, margin calculations and feasibility and benchmarking knowledge. You are very detail-oriented, structured and know how to prioritize -- you consider yourself as someone who delivers solutions and not bottlenecks to be solved.</p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>The Sales Representative plays a critical role in shaping our customer engagement and driving commercial success. As a key ambassador of our customer-centric approach, they cultivate meaningful relationships that deliver value to both customers and patients contributing to sustainable sales growth while upholding the highest standards of compliance and integrity. #LI-Onsite</p><p>Major accountabilities:</p><ul><li>To meet or exceed sales targets (market share/market share growth) within agreed budgets and timescales.</li><li>Drive Competitive Sales Growth -Identify and prioritize high-potential customers through data analysis (HCPs and stakeholders) who influence prescription decisions</li><li>Drive sales performance through the skillful orchestration of positive customer experiences</li><li>Engage and Build Relationships with key stakeholders.</li><li>Establish effective working relationships with opinion leaders and top medical influencers (at territory level) and challenge current behaviors in order to improve the patient journey (right patient, right time) -Develop Deep Customer Insights and Understanding -Gather insights on the customers.</li><li>Achieve agreed contact, coverage and frequency targets through face to face and meetings and deliver agreed customer centric activities within operating budget.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>A degree in Pharmacy is required</p><p>Minimum experience of 0 - 3 years in pharma specialty or heart failure would be a plus.</p><p>Must be based within or near Daqahlia city, or willing to move there.</p><p>Knowledge of Pharma industry and its changing environment.</p><p>Arabic and Fluency in English is a must.</p><p></p></section>
Role Purpose:The Administrative Assistant will serve as a key point of contact for TSFE’s front office and administrative operations, ensuring a professional, well-organized, and efficient office environment. The role combines front-office management, administrative coordination, executive support, scheduling, correspondence, visitor management, and coordination with internal and external stakeholders, including governmental entities. The successful candidate will represent TSFE in a professional and welcoming manner and will be expected to demonstrate excellent communication skills, fluency in English, strong business etiquette, discretion, attention to detail, and the ability to manage multiple priorities with a high degree of professionalism. This position is particularly suited to a highly organized and presentable professional who is confident dealing with senior management, government representatives, external partners, visitors, and service providers.<br>KEY RESPONSIBILITIES:1. Front Office & Reception Management Serve as the first point of contact and professional representative of TSFE for visitors, partners, and external stakeholders. Welcome and assist visitors in a professional, courteous, and efficient manner. Answer, screen, and direct incoming telephone calls and inquiries. Manage incoming and outgoing correspondence and communications. Maintain a professional, organized, and welcoming reception and front-office environment. Coordinate visitor access and meeting arrangements as required. Maintain up-to-date contact lists and relevant administrative records.2. Administrative & Office Management Provide comprehensive administrative support to managers and employees. Coordinate the day-to-day administrative activities of the office. Prepare, format, distribute, and follow up on emails, letters, memos, forms, reports, and other official correspondence. Develop and maintain an effective electronic and physical filing and document management system. Maintain accurate administrative records and ensure documents are properly organized and accessible. Monitor office requirements and coordinate the procurement of office supplies and services. Research suppliers, products, and service providers and support the evaluation of available options. Coordinate with internal departments and external service providers to ensure smooth office operations. Support office-related procedures, policies, and administrative activities.3. External Stakeholder Coordination Act as an administrative coordination point with governmental entities and external stakeholders, as assigned. Coordinate correspondence, appointments, meetings, documentation, and follow-ups with relevant governmental and external parties. Ensure timely communication and follow-up on administrative requests and requirements. Maintain organized records of communications, submissions, appointments, and follow-up actions. Handle sensitive and official information with professionalism, confidentiality, and discretion. Represent TSFE appropriately when communicating with external and governmental stakeholders.4. Scheduling & Calendar Management Provide real-time scheduling and administrative support to management and relevant teams. Coordinate meetings, appointments, and conference calls. Manage calendars and ensure appropriate scheduling and follow-up. Identify and prevent scheduling conflicts. Prepare meeting logistics, including rooms, attendees, materials, and required arrangements. Coordinate meeting invitations and follow-up communications.5. Travel & Logistics Coordinate domestic and international travel arrangements, including:Flight bookings Hotel reservations Ground transportation Meeting arrangements Restaurant reservations Prepare and organize travel itineraries and relevant documentation. Coordinate travel requirements with employees, managers, travel providers, and external parties. Ensure travel arrangements are completed accurately and in a timely manner.6. Communication & Correspondence Draft, proofread, format, and distribute professional correspondence and administrative documents. Ensure communications are clear, accurate, professional, and appropriately presented. Maintain a high standard of written and verbal communication in English and Arabic, where applicable. Handle confidential and sensitive information appropriately. Follow up on outstanding communications and administrative actions to ensure timely completion.7. General Support Provide administrative support for projects, meetings, events, and other organizational activities. Assist with office-related coordination and administrative matters as required. Support HR and management with administrative activities when needed. Maintain a high level of responsiveness and professionalism when dealing with internal and external stakeholders. Perform other administrative duties reasonably assigned in support of TSFE’s operations. CANDIDATE PROFILE:We are looking for a highly professional, polished, and proactive administrative professional who can confidently operate in a fast-paced environment and interact with senior stakeholders and governmental entities. The ideal candidate should be:Highly presentable and professional, with excellent business etiquette. Fluent in spoken and written English, with strong professional communication skills. Highly organized, detail-oriented, and structured in their approach to work. Confident and comfortable communicating with senior management, government representatives, and external stakeholders. Proactive, resourceful, and capable of working independently. Able to manage multiple priorities while maintaining a high level of accuracy. Discreet and trustworthy when handling confidential and sensitive information. Technologically proficient and comfortable working with multiple digital systems and platforms. Able to represent TSFE professionally in all interactions.<br>EDUCATION & EXPERIENCE:Bachelor’s degree in business administration, Management, Communications, Public Administration, or a related field.5+ years of relevant experience in administrative support, office administration, executive administration, office management, or a similar role. Previous experience dealing with government entities, public-sector organizations, or external institutional stakeholders is highly desirable. Previous experience in a professional corporate, investment, governmental, or multinational environment is an advantage. Proven experience managing multiple administrative responsibilities and priorities simultaneously. KNOWLEDGE, SKILLS & COMPETENCIES:Communication & Professionalism Excellent English communication skills, both written and verbal. Excellent interpersonal and stakeholder-management skills. Professional presence, strong business etiquette, and a high level of personal presentation. Ability to communicate confidently and appropriately with senior executives and external stakeholders. Organization & Administration Strong knowledge of modern office administration and office management practices. Exceptional organizational skills and attention to detail. Excellent time-management and prioritization skills. Proven ability to meet deadlines and follow through on commitments. Strong follow-up and coordination skills. Technology & Digital Skills Advanced proficiency in Microsoft Office, particularly:Microsoft Word Microsoft Excel Microsoft Power Point Microsoft Outlook Ability to prepare high-quality, professionally formatted documents, presentations, reports, and correspondence. Strong ability to manage electronic files, calendars, correspondence, databases, and digital records. Professional and presentable. Discreet and trustworthy. Calm and professional under pressure. Strong problem-solving and decision-making abilities. Team-oriented while capable of working independently. Strong sense of ownership and responsibility.
<p><h4>Who we are</h4>
<p>VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through talent, technology & transformation.</p>
<p>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and third party capability.</p>
<p>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.</p>
<p><strong>#VOIS #BeUnrivalled #CreateTheFuture</strong></p>
<h4>About this role</h4>
<p>We are seeking a Technical Product Owner who can effectively bridge business needs and technical delivery, ensuring high-quality, scalable solutions aligned with organisational objectives. This role will lead product roadmap delivery, drive technical planning, and collaborate closely with engineering teams to translate requirements into robust technical solutions while maintaining a strong focus on customer value, product quality, and continuous improvement.</p>
<h4>What you’ll do</h4>
<ul>
<li>Own and manage the product backlog, defining, prioritising, and communicating a clear product vision</li>
<li>Translate business requirements into technical solutions through close collaboration with development teams</li>
<li>Lead sprint planning sessions, ensuring alignment between tasks and product goals</li>
<li>Drive product strategy, balancing technical debt, feature delivery, and customer needs</li>
<li>Communicate progress, risks, and technical challenges with stakeholders in a clear and structured manner</li>
</ul>
<p><strong>Technical Guidance & Planning:</strong></p>
<ul>
<li>Ensure technical designs follow best practices and meet customer requirements</li>
<li>Collaborate with technical teams on architecture decisions and tool selection</li>
<li>Promote a strong understanding of product technical needs across the team</li>
<li>Foster innovation and continuous improvement within the product and technical landscape</li>
</ul>
<p><strong>Coaching & Team Leadership:</strong></p>
<ul>
<li>Guide teams in aligning business priorities with technical delivery</li>
<li>Provide technical mentorship and support to enable effective execution</li>
<li>Encourage a collaborative, inclusive team environment</li>
</ul>
<p><strong>Quality Control:</strong></p>
<ul>
<li>Ensure high-quality deliverables through code reviews and adherence to development standards</li>
<li>Promote best practices such as unit and integration testing</li>
<li>Maintain focus on product maintainability and scalability</li>
</ul>
<p><strong>Reporting & Communication:</strong></p>
<ul>
<li>Provide regular product and delivery updates to stakeholders</li>
<li>Ensure alignment between business goals and product development</li>
<li>Escalate risks and challenges proactively</li>
</ul>
<p><strong>Commitment to Product Success:</strong></p>
<ul>
<li>Deliver features on time, within scope, and aligned with business objectives</li>
<li>Adapt to evolving requirements and timelines to ensure successful outcomes</li>
</ul>
<h4>Who you are</h4>
<ul>
<li>An experienced technical professional with strong expertise in Object-Oriented Programming (Java, Spring Boot)</li>
<li>Proficient in design principles such as SOLID and common design patterns</li>
<li>Skilled in Microservices Architecture and cloud platforms (AWS, Azure)</li>
<li>Experienced with RESTful APIs, SOAP web services, and Spring ecosystem tools</li>
<li>Knowledgeable in CI/CD pipelines (Jenkins, Git, Docker, Kubernetes)</li>
<li>Familiar with caching and performance tuning tools such as Redis and ElasticSearch</li>
<li>Exposure to big data technologies including Kafka and NoSQL databases</li>
<li>Experienced in testing frameworks including unit, integration, and BDD approaches</li>
</ul>
<p><strong>Product Ownership Skills:</strong></p>
<ul>
<li>Strong understanding of Agile methodologies (Scrum/Kanban) and sprint execution</li>
<li>Ability to translate business requirements into actionable technical tasks</li>
<li>Experience in backlog prioritisation and product lifecycle management</li>
<li>Capable of balancing feature delivery with technical debt</li>
</ul>
<p><strong>Experience & Education:</strong></p>
<ul>
<li>Demonstrated experience in technical roles, including software development</li>
<li>Prior experience in a product ownership or similar role is beneficial</li>
<li>Bachelor’s degree in Computer Science, Engineering, or a related field</li>
</ul>
<p><strong>Core Capabilities:</strong></p>
<ul>
<li>Strong communication skills with the ability to engage both technical and non-technical stakeholders</li>
<li>Ability to manage multiple priorities effectively and remain composed under pressure</li>
<li>Proactive approach to problem-solving and continuous improvement</li>
<li>Leadership and mentoring capability to support team success</li>
</ul>
<h4>Not a perfect fit?</h4>
<p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p>
<h4>What's in it for you</h4>
<ul>
<li>Opportunity to work on large-scale, global products within a leading telecommunications organisation</li>
<li>Exposure to modern technologies and cloud-based architectures</li>
<li>Collaborative and inclusive work environment focused on innovation</li>
<li>Opportunities to influence product strategy and technical direction</li>
<li>Continuous learning through cross-functional collaboration and complex product challenges</li>
</ul>
<h4>What skills you will learn</h4>
<ul>
<li>Advanced product ownership and stakeholder management skills</li>
<li>Deep expertise in scalable microservices and cloud-native solutions</li>
<li>Enhanced leadership and team collaboration abilities</li>
<li>Strategic thinking in balancing technical debt and product delivery</li>
<li>Exposure to cutting-edge tools, frameworks, and enterprise-level systems</li>
</ul>
<h4>VOIS Equal Opportunity Employer Commitment</h4>
<p>Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.</p>
<h4>Join us</h4>
<p>At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.</p>
<p>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.</p>
<p>With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p>
<p><strong>Alert</strong><br>
Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.</p></p><p></p>