Database Developer Jobs

<p><h4>Join us</h4> <p>At Vodafone, weu2019re not just shaping the future of connectivity for our customers u2013 weu2019re shaping the future for everyone who joins our team. When you work with us, youu2019re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p> <h4>What youu2019ll do</h4> <ul> <li>Enable the design and construction of IoT solutions.</li> <li>Identify customersu2019 and usersu2019 needs as well as business and stakeholdersu2019 requirements and translate them into product enablement.</li> <li>Collaborate with diverse enterprise groups to deliver valuable IoT platform verticals.</li> <li><strong>Solution design:</strong> Architect and design end-to-end IoT solutions that integrate hardware, software, and cloud services, ensuring scalability, reliability, and security. Be able to cascade across IT.</li> <li><strong>Technical leadership:</strong> Provide technical guidance and leadership to development teams during the implementation of IoT solutions, ensuring adherence to architectural standards.</li> <li><strong>Marketing & communications:</strong></li> <li>Analyze potential markets before product development and launch.</li> <li>Craft sales pitches for sales team.</li> <li>Build and manage product P&L, forecasts, and operational targets.</li> </ul> <h4>Who you are</h4> <ul> <li>Excellent communication and conflict resolution skills along with the ability to interrelate effectively with different stakeholders.</li> <li>Minimum of 5 yearsu2019 experience in large IoT and/or cloud projects on the software delivery and consulting services using a structured methodology.</li> <li>Agile methodologies awareness and familiarity with Agile tools (preferably Agile PO certified).</li> <li>Commercial awareness.</li> <li>Project and resource management skills.</li> <li>Passionate about transforming lives of digitally excluded consumers, with an ability to uncover needs and design features to serve this unique segment.</li> <li>Proficiency in IoT protocols (MQTT, CoAP, HTTP, etc.).</li> <li>Familiarity with cloud platforms (AWS, Azure, Google Cloud), on-premises setups, and IoT services.</li> <li>Knowledge of data analytics tools and methodologies.</li> <li>Experience with programming languages (Python, Java, C/C++) and scripting.</li> <li>Bacheloru2019s degree in information technology, software engineering, computer science, or related field.</li> <li>Relevant experience in engineering and software architecture design for 4 years.</li> </ul> <h4>Who we are</h4> <p>We are a leading international telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live, and we protect the planet, whilst helping our customers do the same.</p> <p>Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds, and cultures. We're committed to increasing diversity, ensuring equal representation, and making Vodafone a place everyone feels safe, valued, and included.</p> <p>If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please let us know so we can support you.</p> <p>Together we can.</p></p><p></p>

<p><h4>Description</h4> <p><strong>Job purpose</strong><br> Ensure the successful implementation, coordination, and management of Building Information Modeling (BIM) processes, maintaining quality, accuracy, and compliance with project standards.</p> <h4>Key accountability areas</h4> <p><strong>Software expertise:</strong><br> Utilize advanced software tools such as AutoCAD, REVIT, Naviswork, and BIM 360 to automate repetitive tasks and enhance BIM workflows.</p> <p><strong>Information management:</strong><br> Oversee the management of the Common Data Environment (CDE) to ensure proper storage, sharing, and updating of project information.</p> <p><strong>Standards and compliance:</strong><br> Implement and enforce BIM Execution Plans (BEP) and project-specific protocols to ensure compliance with industry standards.</p> <p><strong>Collaboration:</strong><br> Facilitate regular coordination meetings, ensuring clear communication regarding changes, updates, and expectations to project teams.</p> <p><strong>Project delivery and performance:</strong><br> Ensure the timely and accurate delivery of BIM-related project milestones.<br> Track and report on BIM performance metrics, focusing on efficiency and quality.</p> <p><strong>Coordination of BIM models:</strong><br> Manage and integrate BIM models from various disciplines, utilizing tools like Navisworks or BIM 360 for resolution of conflicts and coordination.</p> <p><strong>Accountability outcomes:</strong><br> Optimize BIM workflows to improve team proficiency, ensuring a smooth process and timely project delivery.</p> <p><strong>Continuous improvement:</strong><br> Identify and implement opportunities to improve BIM processes and workflows to enhance efficiency and accuracy.</p> <p><strong>Communication and training:</strong><br> Ensure all team members understand and follow established BIM workflows and standards, providing necessary guidance and training.</p> <p><strong>Model coordination:</strong><br> Maintain the integrity and consistency of BIM models throughout the project lifecycle, ensuring they reflect the most accurate and updated information.</p> <p><strong>Standards implementation:</strong><br> Enforce compliance with the BIM Execution Plan (BEP), project protocols, and industry standards to ensure consistency and quality across all project stages.</p> <p><strong>Process optimization:</strong><br> Deliver high-quality, clash-free BIM models on time while optimizing workflows for improved team efficiency and model accuracy.</p> <p><strong>Clash detection and resolution:</strong><br> Perform clash detection and resolve conflicts between different systems or disciplines within the BIM models to ensure model integration is smooth and optimized.</p> <h4>Role accountability</h4> <p><strong>HR proficiency:</strong><br> Ability to obtain updated soft and technical skills related to the job.<br> To have a vision and a plan for the career path and how to achieve it.</p> <p><strong>Delivery:</strong><br> Perform the planned activities to meet the operational and development targets as per delivery schedules.<br> Utilize resources effectively to achieve objectives within efficient cost and time.<br> Provide a periodic report formatted by detailing the deviation and execution of planned tasks.</p> <p><strong>Problem-solving:</strong><br> Solve any related problems that arise and escalate any complex operational issues.</p> <p><strong>Quality:</strong><br> Ensure quality requirements to develop effective quality control and processes including specifications for products, processes, or related activities.</p> <p><strong>Business process improvements:</strong><br> Coordinate well-defined written systems, policies, procedures, and seek automation opportunities as much as possible.</p> <p><strong>Compliance:</strong><br> Comply with related policies, procedures, and work instructions.</p> <p><strong>Health, safety and environment:</strong><br> Ensure compliance with relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products and services.</p> <h4>Academic qualification</h4> <p>Diploma degree in Electrical Engineering or Electrical Institute.</p> <h4>Work experience</h4> <p>4 to 6 years.</p> <h4>Technical / functional competencies</h4> <p>Project coordination<br> Construction design</p></p><p></p>

<p><h4>Company description</h4> <p>Swissotel Sharm El Sheikh all-inclusive collection resort offers an unforgettable vacation for its guests with a sense of luxury service nested with nature, with a wide range of accommodation types, from rooms and suites featuring contemporary designs, including a unique side for adults.</p> <p>All this in the peaceful surroundings of beautiful gardens, swimming pools, magnificent landscapes, a wide variety of à la carte restaurants, and particular spa services. Esteemed guests are welcome to relax and unwind in a quiet and elegant setting in the resort and enjoy a genuine experience of leisure, pleasure, and successful meetings.</p> <p>Join our motivated and vibrant team and build your career with us.</p> <h4>Job description</h4> <p>Has full awareness, manages, and supervises all tasks of his/her staff.</p> <ul> <li>Directs work assignments of non-supervisory personnel.</li> <li>Informs other operating departments of matters related to Butler operations.</li> <li>Ensures all communication is carried clearly amongst the team.</li> <li>Receives, records, and distributes various reports via the Opera system.</li> <li>Receives, records, and always transmits guest requests and preferences accurately to the team.</li> <li>Maintains and updates administrative data.</li> <li>Maintains key control and track sheet.</li> <li>Ensures that the pre-arrival preparation is under control and reports them to Assistant Head Butler / Head Butler.</li> <li>Ensures smooth handover of daily activities to next shift.</li> <li>Appraises appearance, discipline, and efficiency of all staff under direct supervision.</li> <li>Maintains working area and equipment in a proper state of cleanliness and repair.</li> <li>Takes responsibility and ownership in creating personal connections through emotional luxury between Butlers and guests.</li> <li>Handles guest complaints: delegates immediately and reports to Head Butler / Assistant Head Butler.</li> <li>Meticulously follows consumptions of guest supplies.</li> <li>Designates department trainer, proactively identifies training needs and schedules consistent trainings in multi-aspect that build Butlers’ confidence.</li> <li>Monitors performances and provides timely feedback for improvements.</li> <li>Intuitively anticipates through observation and interactions guests’ needs and wants and orchestrates special occasions and celebrations.</li> <li>Promptly answers any in-house guest calls, instant messages, and emails and communicates with respective departments in the resolution of guests’ requests.</li> <li>Performs related duties and special projects assigned.</li> <li>Ensures repeat guests are met and greeted by Butlers daily and profiles are updated.</li> <li>Ensures long-staying, special attention, occasion celebrating guests are taken care of exclusively by Butlers, paying particular attention to their needs and requests.</li> <li>Fully understands the responsibility of providing the promised service to be given, even if it means running a pantry for the needed period / crunch times.</li> <li>Fully understands that the Butler position and the whole department constantly renews and develops itself to make sure to keep up with the trends in hospitality industry.</li> <li>Has an awareness of all positions in the Butler service department including their job functions.</li> </ul> <h4>Qualifications</h4> <ul> <li>Previous customer related experience an asset</li> <li>Must possess outstanding guest service skills and sophisticated verbal and communication skills</li> <li>Computer literate in Microsoft Windows applications an asset</li> <li>Strong interpersonal and problem solving abilities</li> <li>Highly responsible and reliable</li> <li>Ability to work well under pressure in a fast paced environment</li> <li>Ability to work cohesively with fellow colleagues as part of a team</li> <li>Ability to focus attention on guest needs, remaining calm and courteous at all times</li> </ul></p><p></p>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.<br> Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <p>Fairmont Hotels & Resorts is seeking a professional and customer-focused Fairmont Gold Agent / Reception Agent to join our team in Cairo, Egypt. In this role, you will be the first point of contact for our guests, delivering exceptional service while managing front desk operations with efficiency and warmth. You will be responsible for creating memorable experiences for our guests while maintaining the highest standards of luxury hospitality that Fairmont is known for worldwide.</p> <ul> <li>Greet guests upon arrival and departure with genuine warmth and professionalism, ensuring a welcoming atmosphere</li> <li>Manage front desk operations including check-ins, check-outs, and room assignments with accuracy and efficiency</li> <li>Provide comprehensive information about hotel facilities, services, and local attractions to enhance guest experiences</li> <li>Process guest requests and resolve concerns promptly and professionally, escalating complex issues when necessary</li> <li>Maintain and update guest records in the hotel management system with attention to detail</li> <li>Manage Fairmont Gold loyalty program inquiries and provide personalized service to program members</li> <li>Coordinate with housekeeping, maintenance, and other departments to ensure seamless guest service</li> <li>Handle telephone inquiries and direct calls appropriately while maintaining professional communication standards</li> <li>Process payments and manage cash transactions accurately and securely</li> <li>Maintain a clean, organized, and professional front desk environment at all times</li> <li>Assist with administrative tasks including scheduling, filing, and documentation as needed</li> <li>Respond to guest feedback and contribute to continuous service improvement initiatives</li> </ul> <h4>Qualifications</h4> <ul> <li>Minimum 2 years of customer service experience in a hospitality or luxury service environment</li> <li>Proven front desk or reception experience in a hotel or similar establishment</li> <li>Fluency in Arabic and English; additional languages (French, German, or Spanish) are highly preferred</li> <li>Proficiency with hotel management systems and property management software</li> <li>Excellent verbal and written communication skills</li> <li>Strong organizational and time management abilities</li> <li>Demonstrated ability to multitask and prioritize in a fast-paced environment</li> <li>Professional appearance and demeanor with strong interpersonal skills</li> <li>Problem-solving mindset with the ability to handle guest concerns with empathy and efficiency</li> <li>Proficiency in Microsoft Office applications</li> <li>Knowledge of luxury hospitality service standards and protocols</li> <li>Experience with loyalty programs or VIP guest services is preferred</li> <li>Ability to work flexible hours, including evenings, weekends, and holidays as required</li> <li>Strong attention to detail and accuracy in data entry and record-keeping</li> </ul> <h4>Additional information</h4> <p>Our commitment to diversity & inclusion:<br> We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About the job Localization Senior Business Development Executive (Hybrid) <p>The Senior Business Development Specialist will play a pivotal role in driving the growth of Bayantech by developing strategic business relationships and enhancing client support. This position requires a seasoned professional with a deep understanding of the translation industry, strong sales acumen, and the ability to lead initiatives that drive revenue and client satisfaction.</p><br> <p><strong>Responsibilities:</strong></p><br> <ul><li><strong>Strategic Growth Development:</strong> Formulate and execute comprehensive growth strategies focused on maximizing financial gain and ensuring exceptional customer satisfaction.</li><li><strong>Client Prospecting:</strong> Identify and target new business opportunities through market research, networking, and leveraging existing relationships.</li><li><strong>Pipeline Management:</strong> Build and maintain a robust pipeline of potential clients, ensuring a consistent flow of opportunities.</li><li><strong>Revenue Generation:</strong> Achieve and exceed assigned revenue quotas through effective sales techniques and relationship management.</li><li><strong>Market Research and Analysis:</strong> Conduct in-depth research to identify new markets, assess customer needs, and analyze competitive landscapes to inform strategic decisions.</li><li><strong>Client Engagement:</strong> Establish and nurture relationships with key decision-makers, ensuring effective communication through calls, emails, and meetings.</li><li><strong>Contract Negotiation:</strong> Prepare, negotiate, and finalize sales contracts, ensuring compliance with legal and regulatory requirements.</li><li><strong>Quote Preparation and Follow-Up:</strong> Generate competitive quotes for clients and lead follow-up efforts to convert quotes into successful projects.</li><li><strong>Sales Documentation:</strong> Maintain accurate records of sales activities, revenue, and client interactions using CRM software.</li><li><strong>Post-Sales Support:</strong> Provide exceptional after-sales support and feedback, fostering long-term relationships with clients.</li><li><strong>Cross-Functional Collaboration:</strong> Collaborate closely with the Marketing team to ensure alignment on messaging, promotional materials, and market strategies.</li><li><strong>Presentations and Demonstrations:</strong> Deliver compelling presentations and demonstrations to potential clients, showcasing Bayantech's unique solutions and value propositions.</li><li><strong>Trend Analysis:</strong> Monitor industry trends and customer drivers, regularly reporting insights to management and stakeholders to shape strategic direction.</li><li><strong>Event Representation:</strong> Represent Bayantech at trade shows, conferences, and other industry events to promote services and expand network connections.</li><li><strong>Mentorship:</strong> Provide guidance and mentorship to junior team members, fostering a culture of continuous learning and improvement.</li></ul> <p><strong>Requirements:</strong></p><br> <ul><li>Proven experience as a business development executive, preferably within the translation or localization industry, with a strong track record of success.</li><li>Demonstrated ability to close new business and achieve sales targets.</li><li>Extensive experience in B2B sales, including negotiations and contract management.</li><li>Proficiency in MS Office and CRM software (e.g., HubSpot).</li><li>Excellent proficiency in English; additional languages are a plus.</li><li>Deep understanding of market dynamics and customer needs in the translation industry.</li><li>Strong communication, negotiation, and interpersonal skills.</li><li>Exceptional time management, organizational, and planning abilities.</li><li>Self-motivated, results-driven, and capable of working independently.</li><li>Bachelor's degree in business administration, sales, or a relevant field; advanced degrees or certifications are a plus.</li><li>Experience with data analysis, forecasting, and budgeting is essential.</li></ul> <p><strong>What We Offer:</strong></p><br> <ul><li>Hybrid Work Model (2 days in the office, 3 days remote).</li><li>Competitive base salary with performance-based commissions.</li><li>Comprehensive social and medical insurance.</li><li>Opportunities for career advancement and professional development.</li></ul> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Role Purpose: (Why This Role Exists) As an appointment setter at FlapKap, you are the engine of our top-of-funnel growth.<br> Your mission is to identify, engage, and qualify the right merchant prospects — converting cold outreach into qualified, meeting-ready opportunities for our Business Development Representatives (BDRs) to close.<br> You are not just filling a calendar; you are building the pipeline that funds FlapKap’s next growth chapter.<br> Success Definition (What Great Looks Like) In the first 1–3 months, success means: Completed onboarding: mastered FlapKap’s product suite, ideal customer profile (ICP), and core messaging across all target verticals.<br> Running a consistent outbound cadence of 90+ daily activities (calls, emails, LinkedIn) with a structured, data-driven approach.<br> Booked your first 50+ qualified meetings for BDRs with accurate and insightful handoff notes.<br> In The First 12 Months, Success Means Consistently hitting or exceeding monthly quotas for qualified meetings booked and pipeline generated.<br> Demonstrated measurable improvement in call-to-meeting and meeting-to-opportunity conversion ratios.<br> Recognized as a key pipeline contributor — a trusted partner to the BDR team with a reputation for quality over quantity.<br> Core Responsibilities: (List 6–10 outcome-focused responsibilities): Outbound Prospecting &amp; Lead Generation: Build and maintain a targeted prospect list across FlapKap’s key verticals: F&amp;B, Clinics, Retail, and B2B.<br> Research target accounts to identify key decision-makers (owners, GMs, Finance Directors) and understand their business context.<br> Execute high-volume outbound outreach via cold calling, personalised email sequences, and LinkedIn social selling.<br> Discovery &amp; Qualification: Conduct structured discovery calls using BANT and SPIN frameworks to assess prospect fit, urgency, and buying intent.<br> Qualify leads against FlapKap’s ICP criteria including revenue threshold, operational history, and sector eligibility.<br> Meeting Booking &amp; BDR Handoff Schedule high-quality qualified meetings for BDRs, ensuring smooth handoff with detailed context on the prospect’s profile and pain points.<br> Maintain a strong show rate by confirming and reminding prospects ahead of scheduled meetings.<br> CRM &amp; Reporting: Log all activities, conversations, and pipeline updates accurately in the CRM (HubSpot).<br> Provide weekly activity reports and conversion metrics to the Head of Sales.<br> Market Intelligence &amp; Continuous Learning: Stay current on industry trends, competitor offerings, and FlapKap product updates to sharpen messaging.<br> Share prospect feedback and market signals with the product and credit teams to improve targeting.<br> ● Competitive Salaries ● Paid time off ● Healthcare coverage ● A highly collaborative team environment that will support your professional and personal growth ● A culture that promotes Work-Life balance and Wellbeing ● A culture of learning and innovation +1 years of experience in an SDR, BDR, or outbound sales role — fintech, SaaS, or B2B services strongly preferred.<br> Proven track record of meeting or exceeding outbound activity and meeting-booking quotas.<br> Hands-on experience with high-volume cold calling and multi-channel outbound sequences (email + phone + LinkedIn).<br> Solid working knowledge of sales qualification frameworks such as BANT and SPIN.<br> Experience using a CRM platform (HubSpot, Salesforce, or similar) to manage pipeline and report on activity.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Assist management in reviewing existing and evolving operating/financial issues. Check figures, postings, and documents for accuracy. Organize, secure, and maintain all files, records, cash and cash equivalents. Record, store, access, and/or analyze computerized financial information. Classify, code, and summarize numerical and financial data to compile and keep financial records, using journals, ledgers, and/or computers. Prepare, maintain, audit, and distribute statistical, financial, accounting, auditing, or payroll reports and tables. Prepare, review, reconcile, and issue bills, invoices, and account statements. Review, reconcile, and/or process credit card vouchers, advance deposits, overpayment, cancelled reservations, tax exemptions, and voucher (e.g., Marriott Rewards and gift certificates) invoices. Respond to and/or resolve questions or disputes from Marriott's Shared Service Center/guest, credit card companies, and banks. Conduct credit checks as directed. Follow-up and resolve past due accounts. Set up, maintain, and manage collections of check guarantee service accounts.<br>Assist management in training, evaluating, counseling, and motivating employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; maintain confidentiality of proprietary information; protect company assets. Anticipate and address guests’ service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Read and visually verify information; stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 2 years of related work experience.<br>Supervisory Experience: At least 1 year of supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather&nbsp;and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver&nbsp;a&nbsp;meaningful guest experience, we encourage you to explore&nbsp;your next career opportunity&nbsp;with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​&nbsp;begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Role Purpose: (Why This Role Exists) As an Cold Caller at FlapKap, you are the engine of our top-of-funnel growth.<br> Your mission is to identify, engage, and qualify the right merchant prospects — converting cold outreach into qualified, meeting-ready opportunities for our Business Development Representatives (BDRs) to close.<br> You are not just filling a calendar; you are building the pipeline that funds FlapKap’s next growth chapter.<br> Success Definition (What Great Looks Like) In the first 1–3 months, success means: Completed onboarding: mastered FlapKap’s product suite, ideal customer profile (ICP), and core messaging across all target verticals.<br> Running a consistent outbound cadence of 90+ daily activities (calls, emails, LinkedIn) with a structured, data-driven approach.<br> Booked your first 50+ qualified meetings for BDRs with accurate and insightful handoff notes.<br> In The First 12 Months, Success Means Consistently hitting or exceeding monthly quotas for qualified meetings booked and pipeline generated.<br> Demonstrated measurable improvement in call-to-meeting and meeting-to-opportunity conversion ratios.<br> Recognized as a key pipeline contributor — a trusted partner to the BDR team with a reputation for quality over quantity.<br> Core Responsibilities: (List 6–10 outcome-focused responsibilities): Outbound Prospecting &amp; Lead Generation: Build and maintain a targeted prospect list across FlapKap’s key verticals: F&amp;B, Clinics, Retail, and B2B.<br> Research target accounts to identify key decision-makers (owners, GMs, Finance Directors) and understand their business context.<br> Execute high-volume outbound outreach via cold calling, personalised email sequences, and LinkedIn social selling.<br> Discovery &amp; Qualification: Conduct structured discovery calls using BANT and SPIN frameworks to assess prospect fit, urgency, and buying intent.<br> Qualify leads against FlapKap’s ICP criteria including revenue threshold, operational history, and sector eligibility.<br> Meeting Booking &amp; BDR Handoff Schedule high-quality qualified meetings for BDRs, ensuring smooth handoff with detailed context on the prospect’s profile and pain points.<br> Maintain a strong show rate by confirming and reminding prospects ahead of scheduled meetings.<br> CRM &amp; Reporting: Log all activities, conversations, and pipeline updates accurately in the CRM (HubSpot).<br> Provide weekly activity reports and conversion metrics to the Head of Sales.<br> Market Intelligence &amp; Continuous Learning: Stay current on industry trends, competitor offerings, and FlapKap product updates to sharpen messaging.<br> Share prospect feedback and market signals with the product and credit teams to improve targeting.<br> ● Competitive Salaries ● Paid time off ● Healthcare coverage ● A highly collaborative team environment that will support your professional and personal growth ● A culture that promotes Work-Life balance and Wellbeing ● A culture of learning and innovation +1 years of experience in an SDR, BDR, or outbound sales role — fintech, SaaS, or B2B services strongly preferred.<br> Proven track record of meeting or exceeding outbound activity and meeting-booking quotas.<br> Hands-on experience with high-volume cold calling and multi-channel outbound sequences (email + phone + LinkedIn).<br> Solid working knowledge of sales qualification frameworks such as BANT and SPIN.<br> Experience using a CRM platform (HubSpot, Salesforce, or similar) to manage pipeline and report on activity.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.<br>The Seller Support Associate acts as the primary interface between Amazon and our business partners. The Seller Support Associate will be responsible for providing timely and accurate operational support to Merchants selling on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Seller Support Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone and/or email cases.<br> <br> Summary of Responsibilities<br> - Demonstrates effective, clear and professional written and oral communication.<br> - Working with Contact Centre environment in metric driven environment to serve Amazon Sellers and Vendor World Wide<br> - Support World Wide Sellers and Vendors in different languages using Amazon approved translation tools <br> - Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers’ issues<br> - Builds Platform and business knowledge to better serve sellers<br> - Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.<br> - Demonstrates excellent time-management skills and the ability to work independently knowledge while using departmental resources, policies and procedures.<br> - Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.<br> - Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.<br> - Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.<br> - Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.<br> <br>- 1+ years of customer service experience<br>- 1+ years of driving process improvements experience<br>- Experience with Microsoft Office products and applications<br>- Experience with Excel<br>- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays<br>- Speak, write, and read fluently in English<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>To lead teams to meet and exceed business objectives ensuring the consistent achievement of all financial and operational KPI s across the Client. . Direct involvement in the recruitment, selection induction and ongoing skills development for all direct reports, ensuring we attract and retain the best talent. Line management responsibility for Client Operations Managers. Ensure CLOE metrics are consistently achieved and appropriate actions taken to address any shortfall. Undertake formal quarterly performance reviews and 1:1 meetings with direct reports against KPI s. Apply a process of continuous review and proactive management of absenteeism and attrition across all Teams taking appropriate action where necessary. Management of any campaign migration or new business implementation for the Client.</p><p>Apply process for tracking of client satisfaction and complaints in terms of response and resolution. Ensure process audits are completed quarterly for each customer related transaction and improvement plans agreed. Preparing, analyzing and presenting data to the client as part of monthly performance reviews. Ensure forecasts and work schedules are accurately completed using relevant client information and scheduling tool. Ensure integrity and accuracy of financial reporting and analysis on client level Ensure budgeted revenue and EBITDA is achieved, by ensuring client is invoiced for all billed hours . Ensure team members are recruited on time and with appropriate skills, and aligned with client forecast, ensuring absenteeism and attrition are managed to maximize EBITDA contribution.</p><p>To ensure actions from Employee Satisfaction survey are implemented and continuously reviewed. Overall accountability for training, development and mentoring of direct reports to provide opportunities for skills expansion and career development. Facilitate a culture of open and honest 2 way communication ensuring key messages are cascaded. Manage client relationship at an operational level in terms of coordinating information and data requests and delivery of these within agreed timescales and to required quality. Co-ordination of responses to any client change control requests. Ensure call monitoring is undertaken in line with CLOE and reported monthly across representative sample of all transaction types and appropriate action taken to correct any shortfall. Ensure client satisfaction surveys are undertaken and action plans implemented and reviewed. Management of any client escalations relating to the Operational team s performance.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Requirements: English Proficiency of C1, with a second language being a plus. 7 - 10 years of experience in the call center industry. Proven 3 -year experience as an operations Manager or equivalent title is a must US Account Experience Strong background in handling U.S.-based clients, understanding cultural nuances, SLAs, and compliance requirements is a MUST Multi-Team Management Experience managing multiple teams and operations managers (overseeing at least 300 to 500 FTEs). P&amp;L and Financial Acumen Proven track record of managing budgets, revenue, and operational costs to maximize profitability. Client &amp; Stakeholder Management Experience in client negotiations, QBRs, and strategic partnerships . Six Sigma (Green Belt or Black Belt) Lean Management Outliers Management Certification PMP (Project Management Professional) COPC Certification</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div><span >How you will contribute</span></div><div><span ><br></span></div><div><span >You will:</span></div><div><span ><br></span></div><div><span >Provide specialist technical expertise to lead both proactive and reactive Recruitment activities in accordance with MDLZ policies, standard operating procedures and guidelines</span></div><div><span >Drive the end-to-end recruitment process, partnering with the People Manager and People Lead providing market insights and accountable for candidate experience, including tracking, assessment, feedback and offer (for externals) and assists with internal offers as needed</span></div><div><span >Work with People Managers to establish business requirements and to determine applicant requirements, leads and coaches managers throughout process to drive identification, selection and landing of best talent</span></div><div><span >Work with TA Coordinator to deliver the end-to-end recruitment process for candidates</span></div><div><span >Source the best candidates for vacancies using range of mediums and channels- owning the creation and execution of a sourcing strategy to generate both active and passive talent for current and future vacancies</span></div><div><span >Act as a candidate relationship manager during hiring processes for immediate needs while proactively building talent pools for future hiring needs and provide high-touch support for key Recruitment moments that matter to candidates and hiring</span></div><div><span >Collaborate with BU Talent Acquisition Lead an/or TA Lead to understand and implement processes, drive continuous improvement and provide quality service. Drives operational efficiency with a focus on continuous improvement, candidate and hiring manager experience and meeting SLAs. Support BU TA Lead and/or TA Lead with candidate and hiring manager satisfaction monitoring and implementing continuous improvement initiatives</span></div><div><span >What you will bring</span></div><div><span ><br></span></div><div><span >A desire to drive your future and accelerate your career and the following experience and knowledge:</span></div><div><span ><br></span></div><div><span >Experience in talent acquisition processes and channels with dedicated and specialised expertise in sourcing , assessment, matching, selling and closing capabilities</span></div><div><span >Expertise in local market knowledge, the most effective sourcing channels, industry networks, and competitive landscapes to drive efficiency in recruitment process</span></div><div><span >Strong stakeholder management, collaboration and influencing skills</span></div><div><span >Good written and verbal communication skills</span></div><div><span >Drive for results &amp; customer service orientation</span></div><div><span >Strong project and vendor management skills, ability to lead complex projects and pro-actively manage work and drive continuous improvement</span></div><div><span >More about this role</span></div><div><br></div><div><span ><b>Education / Certifications:</b></span></div><div><span ><br></span></div><div><span >&nbsp;Bachelor's degree in human resources, Business Administration, or a related field</span></div><div><span >Job specific requirements:</span></div><div><span ><br></span></div><div><span >Experience: 5–7 years of talent acquisition or recruitment experience, preferably in FMCG, manufacturing, or multinational environments</span></div><div><span >Language: Fluent in Arabic and English (written and spoken)</span></div><div><span >Technical Skills: Proficiency in ATS platforms (e.g., Workday, LinkedIn Recruiter, and MS Office</span></div><div><span >Knowledge: Understanding of the Egyptian labor market, sourcing channels, and employment legislation</span></div><div><span >Travel requirements:</span></div><div><br></div><div><br></div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Experience: 5 7 years of talent acquisition or recruitment experience, preferably in FMCG, manufacturing, or multinational environments</p><p>Language: Fluent in Arabic and English (written and spoken)</p><p>Technical Skills: Proficiency in ATS platforms (e.g., Workday, LinkedIn Recruiter, and MS Office</p><p>Knowledge: Understanding of the Egyptian labor market, sourcing channels, and employment legislation</p><p>Travel requirements: Work schedule: No Relocation support available</p><p>Strong stakeholder management and influencing skills</p><p>Excellent communication and interpersonal skills</p><p>Ability to manage multiple requisitions simultaneously with strong prioritization</p><p>Data-driven mindset with ability to leverage recruitment analytics</p><p>Proactive, self-starter attitude with a sense of urgency</p><p>High attention to detail and process orientation</p><p>Passion for diversity, equity, and inclusion in hiring</p><p>Bachelor's degree in human resources, Business Administration, or a related field</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><strong>1</strong></span><span><span><strong>Job Title</strong></span></span><p><span>Assistant Manager</span></p><br><span><span>Department</span></span><p><span>Customer Care Unit, RBG</span></p><br><br><span><span>Direct Supervisor</span></span><p><span>Service Manager</span></p><br><span><span>Job Number</span></span><p><span><strong>J +</strong></span></p><br><br><span><strong>2</strong></span><span><strong>Job Purpose</strong></span><br><p><span>To lead and manage a high-performing complaints team by driving <strong>end-to-end customer outcomes, CSAT improvement, quality, productivity, and capability building</strong>, while ensuring compliance with regulatory and service standards.</span></p><br><br><span><strong>3</strong></span><span><span>Dimensions</span></span><br><p><span>Direct Reports</span></p><br><span>6 – 8 (Complaints handling agents)</span><br><p><span>Coverage</span></p><br><span>All internal &amp; external customers of Mashreq RBG, Operations and other groups</span><br><span><strong>4</strong></span><span><span>Key Result Areas</span></span><br><p><span><span><strong><u>Performance &amp; Productivity Ownership</u></strong></span></span></p><br><ul><li><span><span>Own team and individual productivity, capacity utilization, and complaint backlog control.</span></span></li><li><span><span>Proactively manage queues, aging, and work allocation to meet TAT and service targets.</span></span></li><li><span><span>Drive performance recovery actions where KPIs fall below target.</span></span></li><li><span><span>Own end-to-end customer outcomes, not just case closure.</span></span></li><li><span><span>Drive Complaint CSAT improvement by:</span></span><ul><li><span><span>Analysing survey results, detractor themes, and response trends</span></span></li><li><span><span>Identifying service gaps and recovery opportunities</span></span></li><li><span><span>Implementing targeted actions to improve <strong>CSAT score and survey response rate</strong></span></span></li></ul></li></ul><p><span><span><strong><u>End-to-End Complaint &amp; CSAT Ownership</u></strong></span></span></p><br><ul><li><span><span>Ensure customer communications are <strong>clear, empathetic, accurate, and professional</strong>.</span></span></li></ul><p><span><span><strong><u>Quality, Compliance &amp; Risk-Control</u></strong></span></span></p><br><ul><li><span><span>Ensure all complaints are handled in line with <strong>SOPs, Consumer Protection Regulations, and internal policies</strong>.</span></span></li><li><span><span>Conduct <strong>structured quality reviews</strong> and coach agents to improve decision-making and communication.</span></span></li><li><span><span>Identify and escalate <strong>regulatory, financial, and reputational risks</strong> early.</span></span></li><li><span><span>Own mid-level and complex escalations, including Head Mailbox cases.</span></span></li><li><span><span>Build strong working relationships with Business, Operations, IT, Fraud, and other units to drive faster and more effective resolutions.</span></span></li><li><span><span>Act as a single point of accountability for the team’s escalated cases.</span></span></li><li><span><span>Own the training and capability plan for the team.</span></span></li><li><span><span>Identify skill gaps using quality scores, CSAT, and case errors.</span></span></li><li><span><span>Run a structured coaching and upskilling program for:</span></span><ul><li><span><span>New joiners</span></span></li><li><span><span>Low performers</span></span></li><li><span><span>High-potential team members</span></span></li></ul></li></ul><p><span><span><strong><u>Escalation &amp; Stakeholder Management</u></strong></span></span></p><br><p><span><span><strong><u>Training, Coaching &amp; Capability Building</u></strong></span></span></p><br><ul><li><span>Ensure the team is certified and compliant with required knowledge and skill standards.</span></li></ul><p><span><span><strong><u>Continuous Improvement &amp; Root Cause</u></strong></span></span></p><br><ul><li><span><span>Analyze complaint trends, repeat issues, and detractor feedback.</span></span></li><li><span><span>Provide root-cause insights to management and business units.</span></span></li><li><span><span>Actively participate in and lead process, system, and customer journey improvement initiatives</span></span><span>.</span></li></ul><br><span><strong>5</strong></span><span><span><strong>Operating Environment, Framework and Boundaries, Working Relationships</strong></span></span><br><ul><li><p><span><span>Operates within the Bank’s governance framework, regulatory obligations (including CPR standards), and internal complaint handling policies and procedures.</span></span></p><br></li><li><p><span><span>Ensures adherence to compliance, risk management, and operational control requirements while balancing customer advocacy.</span></span></p><br></li><li><p><span><span>Exercises decision-making authority within defined delegations and escalates matters beyond authority or with systemic/strategic implications.</span></span></p><br></li><li><p><span><span>Reports suspicious transactions, system lapses, or policy breaches promptly to the line manager and governance committees.</span></span></p><br></li></ul><br><br><span><strong>6</strong></span><span><span><strong>Problem Solving</strong></span></span><br><ul><li><p><span><span>Demonstrates ownership, proactive problem-solving, and a data-driven approach to resolving complex issues.</span></span></p><br></li><li><p><span><span>Liaises and coordinates across cross-functional teams to align stakeholders and ensure timely escalation.</span></span></p><br></li><li><p><span><span>Navigates complex problem scenarios, engaging senior management, regulators, and external partners as needed.</span></span></p><br></li><li><p><span><span>Strong troubleshooting skills to resolve difficult transactions and implement permanent solutions.</span></span></p><br></li><li><p><span><span>Communicates persuasively and empathetically, fostering trust while safeguarding the bank’s reputation</span></span></p><br></li></ul><br><span><strong>7</strong></span><span><span><strong>Decision Making Authority &amp; Responsibility</strong></span></span><br><ul><li><p><span><span>Financial Authority to execute discretionary waivers / reversals for customers justified by the investigations conducted for the respective complaints</span></span></p><br></li><li><p><span><span>Hiring of right resources, periodic capacity validation and assessment of training requirements</span></span></p><br></li><li><p><span><span>Authority to recommend process reviews, system changes and modifications across all related functions to improve TAT, technology changes and enhancements on processes and systems impacting the CCU and its performance, quality and customer satisfactions</span></span></p><br></li></ul><br><span><strong>8</strong></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><strong>1</strong></span><span><span><strong>Job Title</strong></span></span><p><span>Assistant Manager</span></p><br><span><span>Department</span></span><p><span>Customer Care Unit, RBG</span></p><br><br><span><span>Direct Supervisor</span></span><p><span>Service Manager</span></p><br><span><span>Job Number</span></span><p><span><strong>J +</strong></span></p><br><br><span><strong>2</strong></span><span><strong>Job Purpose</strong></span><br><p><span>To lead and manage a high-performing complaints team by driving <strong>end-to-end customer outcomes, CSAT improvement, quality, productivity, and capability building</strong>, while ensuring compliance with regulatory and service standards.</span></p><br><br><span><strong>3</strong></span><span><span>Dimensions</span></span><br><p><span>Direct Reports</span></p><br><span>6 – 8 (Complaints handling agents)</span><br><p><span>Coverage</span></p><br><span>All internal &amp; external customers of Mashreq RBG, Operations and other groups</span><br><span><strong>4</strong></span><span><span>Key Result Areas</span></span><br><p><span><span><strong><u>Performance &amp; Productivity Ownership</u></strong></span></span></p><br><ul><li><span><span>Own team and individual productivity, capacity utilization, and complaint backlog control.</span></span></li><li><span><span>Proactively manage queues, aging, and work allocation to meet TAT and service targets.</span></span></li><li><span><span>Drive performance recovery actions where KPIs fall below target.</span></span></li><li><span><span>Own end-to-end customer outcomes, not just case closure.</span></span></li><li><span><span>Drive Complaint CSAT improvement by:</span></span><ul><li><span><span>Analysing survey results, detractor themes, and response trends</span></span></li><li><span><span>Identifying service gaps and recovery opportunities</span></span></li><li><span><span>Implementing targeted actions to improve <strong>CSAT score and survey response rate</strong></span></span></li></ul></li></ul><p><span><span><strong><u>End-to-End Complaint &amp; CSAT Ownership</u></strong></span></span></p><br><ul><li><span><span>Ensure customer communications are <strong>clear, empathetic, accurate, and professional</strong>.</span></span></li></ul><p><span><span><strong><u>Quality, Compliance &amp; Risk-Control</u></strong></span></span></p><br><ul><li><span><span>Ensure all complaints are handled in line with <strong>SOPs, Consumer Protection Regulations, and internal policies</strong>.</span></span></li><li><span><span>Conduct <strong>structured quality reviews</strong> and coach agents to improve decision-making and communication.</span></span></li><li><span><span>Identify and escalate <strong>regulatory, financial, and reputational risks</strong> early.</span></span></li><li><span><span>Own mid-level and complex escalations, including Head Mailbox cases.</span></span></li><li><span><span>Build strong working relationships with Business, Operations, IT, Fraud, and other units to drive faster and more effective resolutions.</span></span></li><li><span><span>Act as a single point of accountability for the team’s escalated cases.</span></span></li><li><span><span>Own the training and capability plan for the team.</span></span></li><li><span><span>Identify skill gaps using quality scores, CSAT, and case errors.</span></span></li><li><span><span>Run a structured coaching and upskilling program for:</span></span><ul><li><span><span>New joiners</span></span></li><li><span><span>Low performers</span></span></li><li><span><span>High-potential team members</span></span></li></ul></li></ul><p><span><span><strong><u>Escalation &amp; Stakeholder Management</u></strong></span></span></p><br><p><span><span><strong><u>Training, Coaching &amp; Capability Building</u></strong></span></span></p><br><ul><li><span>Ensure the team is certified and compliant with required knowledge and skill standards.</span></li></ul><p><span><span><strong><u>Continuous Improvement &amp; Root Cause</u></strong></span></span></p><br><ul><li><span><span>Analyze complaint trends, repeat issues, and detractor feedback.</span></span></li><li><span><span>Provide root-cause insights to management and business units.</span></span></li><li><span><span>Actively participate in and lead process, system, and customer journey improvement initiatives</span></span><span>.</span></li></ul><br><span><strong>5</strong></span><span><span><strong>Operating Environment, Framework and Boundaries, Working Relationships</strong></span></span><br><ul><li><p><span><span>Operates within the Bank’s governance framework, regulatory obligations (including CPR standards), and internal complaint handling policies and procedures.</span></span></p><br></li><li><p><span><span>Ensures adherence to compliance, risk management, and operational control requirements while balancing customer advocacy.</span></span></p><br></li><li><p><span><span>Exercises decision-making authority within defined delegations and escalates matters beyond authority or with systemic/strategic implications.</span></span></p><br></li><li><p><span><span>Reports suspicious transactions, system lapses, or policy breaches promptly to the line manager and governance committees.</span></span></p><br></li></ul><br><br><span><strong>6</strong></span><span><span><strong>Problem Solving</strong></span></span><br><ul><li><p><span><span>Demonstrates ownership, proactive problem-solving, and a data-driven approach to resolving complex issues.</span></span></p><br></li><li><p><span><span>Liaises and coordinates across cross-functional teams to align stakeholders and ensure timely escalation.</span></span></p><br></li><li><p><span><span>Navigates complex problem scenarios, engaging senior management, regulators, and external partners as needed.</span></span></p><br></li><li><p><span><span>Strong troubleshooting skills to resolve difficult transactions and implement permanent solutions.</span></span></p><br></li><li><p><span><span>Communicates persuasively and empathetically, fostering trust while safeguarding the bank’s reputation</span></span></p><br></li></ul><br><span><strong>7</strong></span><span><span><strong>Decision Making Authority &amp; Responsibility</strong></span></span><br><ul><li><p><span><span>Financial Authority to execute discretionary waivers / reversals for customers justified by the investigations conducted for the respective complaints</span></span></p><br></li><li><p><span><span>Hiring of right resources, periodic capacity validation and assessment of training requirements</span></span></p><br></li><li><p><span><span>Authority to recommend process reviews, system changes and modifications across all related functions to improve TAT, technology changes and enhancements on processes and systems impacting the CCU and its performance, quality and customer satisfactions</span></span></p><br></li></ul><br><span><strong>8</strong></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>The Learning and Development Manager role is an exciting opportunity to shape the future of talent development within our dynamic IT Services company. In this position, you will play a pivotal role in designing and implementing innovative learning programs that empower our employees to reach their full potential. We believe in fostering a culture of continuous learning, and as the Learning and Development Manager, you will be at the forefront of this initiative, driving engagement and enhancing overall employee satisfaction.</p><p>As a key member of our team, you will collaborate closely with various departments to identify training needs and develop tailored solutions that align with our organizational goals. Your expertise will not only contribute to the professional growth of individuals but also to the strategic objectives of the company. We are committed to providing our employees with the resources and support they need to advance their careers, and your leadership will be crucial in achieving this vision.</p><p>In addition to your role in program development, you will also have the opportunity to mentor and guide a team of training professionals. This collaborative environment encourages knowledge sharing and innovation, allowing you to lead by example and inspire others. We value your input and encourage you to bring your unique perspective to our learning initiatives, ensuring that they are relevant and impactful. Join us in creating a thriving workplace where every employee has the chance to grow and succeed.</p><p><b>Responsibilities:</b></p><ol><li>Design and implement comprehensive learning and development programs that align with the company's strategic objectives, utilizing tools such as Learning Management Systems (LMS) to track progress and engagement.</li><li>Conduct regular training needs assessments to identify skill gaps within the organization, ensuring that all training initiatives are data-driven and targeted towards enhancing employee performance.</li><li>Collaborate with department heads to develop customized training solutions that address specific challenges and promote cross-functional collaboration among teams.</li><li>Evaluate the effectiveness of training programs through feedback and performance metrics, making necessary adjustments to improve content and delivery methods.</li><li>Manage and mentor a team of training specialists, fostering a culture of continuous improvement and professional development within the learning department.</li><li>Develop and maintain relationships with external training vendors and consultants to expand the range of learning opportunities available to employees.</li><li>Organize and facilitate workshops, seminars, and training sessions that promote employee engagement and skill enhancement, ensuring a positive learning environment.</li><li>Stay current with industry trends and best practices in learning and development, incorporating innovative approaches to enhance the training experience.</li><li>Prepare and present reports to senior management on the status and impact of learning initiatives, demonstrating the value of investment in employee development.</li></ol> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul><li>Strong project management skills to effectively oversee multiple training initiatives simultaneously.</li><li>Excellent communication abilities, essential for presenting ideas and collaborating with diverse teams.</li><li>Proficiency in Learning Management Systems (LMS) and other educational technology tools to facilitate training delivery.</li><li>Analytical skills to assess training needs and evaluate program effectiveness based on measurable outcomes.</li><li>Leadership capabilities to inspire and guide a team of training professionals towards achieving common goals.</li><li>Creativity in developing engaging training materials that cater to various learning styles and preferences.</li><li>Knowledge of adult learning principles to ensure training programs are relevant and impactful for all employees.</li></ul></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br><p><strong><u>Why join us?</u></strong></p><br><br><p>If you’re looking for a career where you can find different opportunities to develop, join HSBC&nbsp;and discover how valued you’ll be and how your future will be rich with potential. HSBC offers the opportunity to develop a fulfilling career within a supportive and inclusive environment where everyone can achieve their full potential.</p><br><br><br><p><strong><u>The Opportunity:</u></strong></p><br><br><p>Processor will be supporting Account servicing UAE customers by providing list of services and maintenance on Customers profile.</p><br><br><br><p><strong><u>The Responsibility:</u></strong></p><br><br><p>Processor will be responsible for the below:</p><br><br><ul><li>Meet Daily/Monthly targets on productivity and quality as per the targets and metrics defined for the process and ensure that the process related procedures are implemented and followed</li><li>Agreed volume of work is handled contributing to the achievement of the unit/department/center performance target and ensure that the customer issues / problems are effectively investigated and resolved or appropriately referred with recommendations.</li><li>All data requirements (timesheets, leave requests, absence requests and ad hoc process information) is completed and updated in a timely manner</li><li>Assist line manager/supervisor with managing day-to-day operations and support colleagues on process if needed.</li><li>Participate in team meeting / team activities, work towards sustaining team spirit and Support achievement of team objectives.</li><li>Work well independently; complete assigned tasks in the established timeframe as per the process benchmarks and provide the authorities the required information by prepare the reply letter.</li><li>Provide service to customers by focusing on resolving requests efficiently, accurately, and professionally and Demonstrate ways to improve customer service, increase productivity.</li><li>Demonstrate knowledge of features, benefits and procedures and take initiative to review daily process updates for defect free implementation. and maintain equipment, systems and general work environment in good condition, adhering to all appropriate procedures.</li></ul><p><strong>Requirements</strong></p><br><br><ul><li>Excellent command of English language (written &amp; speaking)</li><li>WPB Experience is a plus</li><li>Ability to work under flexible shifts</li><li>Is accountable for the effective cascade of communication across the team and&nbsp;for the delivery &amp; continuous improvement of performance</li><li>Meet or exceed PLAs; reduce operational risk</li><li>Strong customer orientation and passionate about delivering superior customer service and demonstrate high energy; be PRO-ACTIVE, extremely positive and a highly effective problem solver,</li><li>Ability to take complete ownership and facilitate end to end customer journey</li><li>Fast learner and have a “can do” approach and needs to be adept and flexible to rapidly changing business, internal scenarios and unexpected events and ability to understand complex concepts and extract relevant information from extensive documentation quickly</li></ul><br><p><strong>You’ll achieve more at HSBC</strong></p><br><br><p>HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”</p><br><br><br><br> </div>

<p><h4>JLL empowers you to shape a brighter way.</h4> <p>Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.</p> <h4>Reports to:</h4> <p>Program/Project Director or Senior HSE Manager</p> <h4>Direct reports:</h4> <p>Project teams (as applicable) including HSE Officer and HSE Inspector</p> <h4>Collaborates with:</h4> <ul> <li>Senior HSE Manager</li> <li>HSE Lead & Subject Matter Expert – MEA</li> <li>Program & Project Directors/Managers/Associates</li> <li>Construction & Logistics Directors/Managers</li> <li>Other Directors within the JLL Business</li> <li>Regional Functional Support Leads (SMEs)</li> <li>Talent Acquisition Leads</li> <li>MEA HR team representative</li> <li>Service Line Bid Managers</li> <li>Document Controllers</li> <li>QA/QC Auditor</li> <li>External Consultants’ HSE teams and representatives</li> <li>Client HSE teams and representatives</li> </ul> <h4>Years of experience:</h4> <p>7-10 years</p> <hr> <h4>Roles and responsibilities</h4> <h5>Business management</h5> <ul> <li>Helps implement annual HSE business plan objectives and targets at the program/project level</li> <li>Contributes to ‘work winning’ by contributing to RFP responses (as required)</li> <li>Implements the requirements of our ISO 45001 certified Occupational Health & Safety Management System (OHSMS) and provides feedback on potential improvement opportunities</li> <li>Provides HSE support and guidance to program/project staff</li> <li>Helps to deliver JLL’s Global Week campaign on their assigned program/project</li> <li>Implements all new and revised HSE plans, processes, procedures, and other documents as communicated by the Senior HSE Manager or HSE Lead & Subject Matter Expert</li> <li>Attends all MEA HSE meetings and proactively participates</li> </ul> <h5>Program start-up and mobilization</h5> <ul> <li>Acts as primary project contact for HSE matters on their program/project</li> <li>Works with project teams to identify HSE resource requirements</li> <li>Works with project teams to understand client HSE requirements and deliverables</li> <li>Develops and delivers project specific documents (e.g. HSE plans, procedures, forms) using templates from the knowledge platform (KP)</li> <li>Consults with the MEA HSE Lead & SME if client required documents are not available on the KP</li> <li>Submits all project specific HSE documents for the required QA/QC checks</li> <li>Conducts technical evaluations on consultant/contractor technical RFP returns</li> <li>Reviews consultant and contractor HSE document submissions for suitability and compliance with client, legal and JLL requirements</li> <li>Ensures a comprehensive project HSE plan is developed and complies with JLL requirements</li> </ul> <h5>Project delivery</h5> <ul> <li>Conducts internal HSE review meetings and inspections/audits to ensure compliance with the HSE management plan and client requirements</li> <li>Conducts inspections to monitor staff compliance to their HSE responsibilities and JLL requirements; reports any non-compliance to the Senior HSE Manager or program/project Director</li> <li>Provides HSE advice and guidance to the program/project Director</li> <li>Manages performance of direct reports and deals effectively with non-performance issues when needed in a timely manner</li> <li>Conducts audits and inspections to ensure that specified HSE deliverables and contractual obligations are implemented; deals effectively with any shortfalls in performance</li> <li>Ensures the performance of client-employed consultants and contractors is monitored against their contractual requirements and approved HSE plans, raising any issues with the client</li> <li>Provides HSE performance reports and presentations to the client and stakeholders</li> <li>Ensures a structured program of training is delivered to both the project and HSE team</li> <li>Drives a positive safety culture through recognition of important project milestones (e.g. million manhours) and individual behaviors</li> <li>Provides project achievement details to the Senior HSE Manager or MEA HSE Lead & SME in a timely manner</li> <li>Ensures project compliance with all JLL corporate and regional HSE requirements</li> <li>Develops and maintains an environment of trust, diversity, and inclusion</li> <li>Demonstrates behaviors and leadership in line with JLL core values, adhering to the code of ethics in all areas of work delivery and instills this into the whole team at every opportunity</li> <li>Provides support, guidance and coaching to team members</li> <li>Conducts a monthly team meeting to engage, communicate, and cascade information to team members</li> <li>Collates program/project HSE performance data, produces a monthly performance report, and submits to the designated Senior Manager (if applicable), program/project Director and client</li> <li>Conducts project audits to validate compliance with OHSMS, project HSE plans and client HSE deliverables</li> <li>Provides the Senior HSE Manager or MEA HSE Lead & SME with on-time HSE performance statistics for inclusion in the monthly ExCom HSE report</li> </ul> <h5>Human resources management</h5> <ul> <li>Assists the Talent Acquisition team in identifying and selecting suitable HSE candidates</li> <li>Engages in selection, interviewing and recruitment of project HSE candidates (below Director level) with relevant Project Directors</li> <li>Seeks to further the diversity and inclusion agenda and targets (including Saudization and Emiratization targets) throughout the recruitment process</li> <li>Interprets and incorporates HSE business plan objectives into their own (and team members’) goal setting</li> <li>Ensures timely completion of all performance management processes in Workday</li> <li>Ensures the correct management of underperforming direct reports, ensuring correct HR processes are followed and consultation at every stage is sought in a timely manner</li> </ul> <h4>Location:</h4> <p>On-site – Cairo, EGY</p> <p>If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!</p> <p>At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.</p> <h4>JLL privacy notice</h4> <p>Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally, the personal information we collect from you is for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with an appropriate level of security and keep it for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.</p> <p>Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.</p></p><p></p>

<p><h4>Deloitte Innovation Hub | Cloud & DevOps Engineering Senior Technical Lead, Cairo, Egypt</h4> <p>Connect to your career at Deloitte</p> <p>Deloitte, established globally in 1845, is the world’s largest and leading professional services firm, providing Audit & Assurance, Tax & Legal and Consulting and related services to public and private clients spanning multiple industries. Present in more than 150 countries, Deloitte is distinct in its ability to help clients solve their most complex problems, from strategy to implementation.</p> <p>Deloitte Innovation Hub (DIH) is a strategic initiative established to support our ambition to become the leading business transformation partner of choice for our clients and to expand and scale our delivery footprint across EMEA. With access to a scaled, diverse, highly skilled, motivated, and engaged workforce, DIH is delivering complex technical solutions for clients’ most complex business problems, across portfolios that include ‘Strategy & Transactions’, ‘Customer’, ‘Engineering, AI & Data’, ‘Enterprise, Technology & Performance’ and ‘Cyber’. DIH is aiming to become the destination for top talents in Egypt for a long, exciting career.</p> <p>We invest in outstanding people of diverse talents and backgrounds and empower them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we. Our organization has grown in scale and diversity, providing services across the region, with our shared culture remaining the same. We aim to help clients realize their ambitions, make a positive difference in society, and maximize the success of our people. This drive fuels the commitment and humanity that run deep through our every action.</p> <h4>Connect to your opportunity</h4> <ul> <li>Work with a team to realize the ultimate solution for infrastructure and network configuration, automation and deployment for AWS, GCP, Azure.</li> <li>Build and innovate to replace large-scale manual operating processes with scripts and applications.</li> <li>Contribute to build and deploy automation support (CI/CD) in AWS, GCP, Azure.</li> <li>Develop infrastructure as code and testable infrastructure in AWS, GCP, Azure.</li> <li>Develop appropriate metrics to demonstrate performance and operational efficiency by also thinking on how to script and automate better (value) chain monitoring and (chain) testing.</li> <li>Drive analysis, design and development of automation tools for configuration, provisioning, deployment, development, and operational tasks.</li> <li>Work cross-functionally with various App DevOps teams to test and drive amazing results in an international context.</li> <li>Design automated systems management solutions with self-repair/healing as the goal.</li> <li>Focus on reducing technical lead time for infra and network for all DevOps teams.</li> <li>Provide huge positive customer impact by reducing downtime and costs.</li> </ul> <h4>Connect to your skills and professional experience</h4> <ul> <li>10+ years’ experience with cloud hyperscales, such as GCP, AWS or Azure.</li> <li>Experience in cloud implementation such as application development and infrastructure as code (Terraform, AWS SAM, CloudFormation).</li> <li>Confident with key DevOps practices - CI/CD, IaaS, containerization and deployment pipelines.</li> <li>Provide expertise in one or more of the following areas: sysadmin, IaaS, full stack development, virtualization/containerization, environments and configuration management.</li> <li>Experience with Python, Bash, Go scripting.</li> <li>Understand the importance of observability and have built systems to focus on early insight into issues using monitoring and alerting.</li> <li>Pioneer DevOps/SRE best practices with a curious mind and an ability to mentor junior employees.</li> <li>Able to design and build frameworks or toolsets to be reused by the wider engineering community.</li> <li>Extensive experience and expertise across the Splunk platform, its architecture and distributed components including premium apps (ITSI, Enterprise Security, Phantom, etc.).</li> <li>Experience with data streaming technologies.</li> <li>Experience of agile methodologies and associated toolsets and code repositories.</li> <li>Strong collaboration and stakeholder engagement skills.</li> <li>Self-motivated and organized person.</li> <li>High level of attention to detail, the ability to think architecturally at ‘big picture’ and able to translate this into practical implementation.</li> </ul> <h4>Desirable</h4> <ul> <li>Cloud certified with experience.</li> </ul> <h4>Required</h4> <ul> <li>Strong technical skills and demonstrated experience in each of the following areas:</li> <li>Excellent communication (written and oral) and interpersonal skills.</li> <li>Deliver right solution architecture, automation and technology choices starting from experimentation and proof of concept phases of new analytical models.</li> <li>Demonstrated teamwork and collaboration in a professional setting.</li> <li>Flexible and willingness to work on different projects and programming.</li> <li>Coordinate the work of a small team of junior engineers, or the build of a sizable application or tooling component.</li> </ul> <h4>Connect to your service line - Consulting</h4> <p>Distinctive thinking, deep expertise, and collaborative work. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest challenges around, join us. Together, we’ll make an impact on those matters.</p> <h4>Personal independence</h4> <p>Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your immediate family members are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.</p> <h4>Connect to your industry</h4> <p>“What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte’s clients include many of the world’s largest organizations; I wanted to be part of a team that made a difference that I could be proud of.” - Dan, Technology and Transformation</p> <h4>Our commitment to you</h4> <p>Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.</p> <p>We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.</p> <p>Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.</p> <h4>Connect to your next step</h4> <p>A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Responsibilities</strong></p><p>Credit Assessment and Risk Management: Evaluate the creditworthiness of potential clients, including corporate clients, travel agents, and groups. Review and approve credit applications, ensuring they meet the hotel s credit policy. Analyze customer financial history and determine appropriate credit limits for each account. Regularly monitor and assess accounts to identify and mitigate potential credit risks. Accounts Receivable Management: Oversee the management of accounts receivable, ensuring that all invoices are sent promptly and payments are collected on time. Follow up on outstanding accounts and overdue payments to ensure timely resolution. Manage aging reports and work proactively to reduce overdue accounts and minimize bad debt. Ensure that all payments are posted correctly and accurately in the hotel s financial systems. Credit Policy Enforcement: Ensure that all credit policies are adhered to by guests, corporate clients, travel agencies, and other stakeholders. Monitor and enforce the hotel s credit terms, ensuring that clients credit limits and payment terms are respected. Approve or decline requests for extended credit or credit extensions in line with hotel policy. Collections and Dispute Resolution: Lead and manage the collections process, working with customers to ensure timely and full payment. Address and resolve disputes or issues related to billing, credit terms, and payment discrepancies. Negotiate payment arrangements with clients who may be facing financial difficulties. Work with the legal department or external collections agencies when necessary to recover overdue payments. Reporting and Financial Analysis: Prepare and submit regular reports on accounts receivable, aging balances, collections progress, and credit risk to senior management. Provide recommendations on improving cash flow, reducing overdue accounts, and optimizing the credit control process. Assist in preparing financial statements by ensuring all receivables are accounted for and accurately reported. Team Leadership and Supervision: Supervise and train the accounts receivable and credit team to ensure efficient operations. Provide guidance on credit management best practices, improving team performance and reducing errors. Foster a collaborative and effective working environment within the credit and finance departments. Internal and External Coordination: Coordinate with sales, reservations, and front office departments to ensure accurate billing and timely payment processing. Work closely with the finance department to ensure proper cash flow management and adherence to budgets. Communicate effectively with clients, internal teams, and other stakeholders to address credit-related issues. Compliance and Documentation: Ensure compliance with all applicable regulations, industry standards, and internal policies concerning credit management. Maintain accurate records of all credit agreements, transactions, and payment history. Ensure proper filing and documentation of all credit-related documents for auditing purposes.</p><p><strong>Additional Responsibilities:</strong></p><p>Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.</p><p><strong>People &amp; Culture</strong></p><p>Employee Relations Foster a positive and structured work environment which encourages the successful operation of the business, calling upon the necessary processes to deal with disciplinary, grievance and workforce change situations. Work alongside with the People &amp; Culture leader to investigate, document and administer corrective action immediately and effectively to reach the mutual goals of the business and the Heartist. Recruitment Hire new Heartists in conjunction with the People &amp; Culture Leader through INES. Use the interview guides provided and Talent Meter to gain further information on any potential candidate. Employee Engagement and Communications Strive to increase Heartist engagement by promoting a positive work environment where each Heartist is informed and proactive about the overall business goals. Ensure the consistent delivery of business and associate information with transparency so that each Heartist understands how they contribute to the company s success. This will include working on the Employee Engagement Survey (EES) and People &amp; Culture Audit. Ensure the EES Champions for the hotel/departmental action plans in order to increase Heartist engagement and improve EES scores year on year. Represent the organization as an exemplary ambassador the Accor All Inclusive - Heartist Service Culture. Labour Turnover to be closely monitored and proactive actions taken with regards to trends and suggestions to People &amp; Culture leader as well as Hotel Manager/General Manager. Learning &amp; Talent Development &amp; Performance Management Ensure bi-annual Talent Review process is conducted and associated documentation maintained to the required standard. Facilitate the performance management cycle from probation reviews, annual performance reviews, development plans as well as on the job training. Ensure Departments have adequate Departmental trainers, and these are well utilised. For all supervisory positions have a transparent development programme in place in conjunction with the Talent &amp; Culture leader as well as Learning &amp; Development. Development of direct reports to give them ongoing feedback and development. Contributes to the morale and team spirit of the hotel by maintaining effective relationships with colleagues. Performs additional duties as directed by supervisors. Makes appropriate suggestions and recommendations to supervisors for the general improvement of the hotel. Is fully conversant with all health and safety, fire and emergency procedures. Maintains a high standard of personal hygiene, dress, uniform, and body language. Is polite and professional in any situation where the image or regulation of the hotel is represented. Attends meetings and training as required by supervisors. Ensures that all activities are carried out honestly, ethically, and within the parameters of local Law. Interacts with guests actively soliciting feedback.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Experience/Certificates/Education</strong></p><p>Experience: At least 3-5 years of experience in credit management, preferably within the hospitality industry. Education: A degree in Finance, Accounting, Business Administration, or a related field. A certification in credit management or finance (e.g., Certified Credit Executive - CCE) is a plus. Skills &amp; Attributes: o Proficiency in accounting software and property management systems (e.g., Opera, SAP, or similar platforms). o Strong Microsoft Excel skills for data analysis, reporting, and financial tracking. o Strong ability to analyze financial data, assess credit risks, and make informed decisions. o Strong negotiation skills to resolve payment issues, extend credit terms, or settle disputes. o Ability to manage financial records and ensure accuracy in all credit-related activities. o Ability to resolve issues related to billing, collections, and disputes effectively. o Experience in supervising and guiding a team to meet departmental objectives.</p><p><strong>Additional Information</strong></p><p>Your team and working environment: In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture Note: Customization may be included for any specific local or legislative requirements, such as work permits Our commitment to Diversity &amp; Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><p></p></section>

<p><h4>Join us</h4> <p>At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p> <h4>Role purpose</h4> <p>Coordinate and manage the day-to-day activities of the radio planning subgroup and ensure that targets are met within the defined time frame. Come up with initiatives to improve radio planning workflow processes with external entities and cost-saving initiatives as well. Ensure that all trials are done according to plan.</p> <h4>Key accountabilities & decision ownership</h4> <h4>Technical management</h4> <p>Throughout the assigned geographical area, the senior supervisor shall have the following responsibilities for both 2G and 3G radio access networks:</p> <ul> <li>Supervise the radio base station rollout activities for his area in a timely manner according to the agreed rollout plan.</li> <li>Ensure regular survey schedules are conducted according to plan.</li> <li>Ensure that different types of planning analysis methodologies are carried out by subordinates to identify problem areas and assess network planning new techniques.</li> <li>Guide and supervise the BTS sites design in the area of responsibility to support the coverage, capacity, and quality targets (macro, micro, indoor cells).</li> <li>Be fully aware of the impact and apply the requirements of Egyptian protocols on BTS design.</li> <li>Supervise the dimensioning process to maintain radio network accessibility within the acceptable grade of service (2%) without overproviding the access layer capacity.</li> <li>Be fully aware of and proactively manage the traffic trends in the areas of responsibility.</li> <li>Support the sales and marketing teams with emergency events and sales coverage issues within specified timescales.</li> </ul> <h4>HR management</h4> <ul> <li>Supervise a group of radio planning engineers.</li> <li>Build a solid proactive team with full cooperation and teamwork spirit.</li> <li>Keep team members motivated supporting team ideas and activities while being transparent for management.</li> <li>Organize activities and distribute tasks within the team.</li> <li>Coach new team members and integrate them into the team.</li> <li>Carry out required performance appraisals for team members.</li> <li>Provide development plans for team members.</li> <li>Conduct regular meetings with the team and provide on-target feedback.</li> </ul> <h4>Reporting</h4> <ul> <li>Provide visibility through regular reports and keep records of all activities in the areas of responsibility.</li> <li>Review all subordinates’ reports before submission to management.</li> </ul> <h4>Customers’ satisfaction</h4> <p>Ensure a high standard of quality of service to our subscribers.</p> <h4>Global network coordination</h4> <ul> <li>Liaise with VF-Group to ensure the best target architecture is implemented in the network.</li> <li>Manage the technical plans in coordination with the global competence centre.</li> </ul> <h4>Environmental / legal standards</h4> <p>Perform all previously mentioned duties and tasks in compliance with the environmental standards and legal requirements governing the area of responsibility. Be fully acquainted with the following:</p> <ul> <li>Vodafone Environmental Management System (EMS) policy and related documentation.</li> <li>Significant impacts related to the job and the role and responsibility to control them.</li> <li>Potential consequences of not following related EMS documentation.</li> </ul> <h4>Communication / interfaces</h4> <ul> <li>Interface with different departments within the company.</li> <li>Attend relevant meetings with senior management.</li> </ul> <h4>Core competencies, knowledge, and experience</h4> <ul> <li><strong>Education:</strong> B.Sc. in Electrical Engineering, Communication section from a reputable university.</li> <li><strong>Work experience:</strong> A minimum of 7 years working experience, preferably in RAN planning.</li> <li><strong>PC knowledge:</strong> Experience with MS Office (Excel, Word, and PowerPoint). Familiarity with MS Access is preferred.</li> <li><strong>Technical skills:</strong> Good knowledge of radio propagation theories; fully aware of radio planning tools and techniques in addition to knowledge of radio network planning roadmap and capacity features used in network planning.</li> <li><strong>Personal skills:</strong> Managerial skills, good command of English language, ability to work independently and under pressure. A supervisor with a strong yet diplomatic personality, analytical and creative thinking. Well organized, cooperative, and able to meet changing work conditions and peak workloads.</li> </ul> <h4>Putting customer first</h4> <ul> <li>Is responsive.</li> <li>Communicates clearly.</li> <li>Takes personal responsibility.</li> </ul> <h4>Performing through our people</h4> <ul> <li>Gets the right resources and manages team.</li> <li>Communicates to support team effectiveness and keeps people informed.</li> <li>Cooperates and speaks positively about the team and promotes team effectiveness.</li> <li>Delegates challenging work and encourages others.</li> <li>Works to build commitment.</li> <li>Understands emotion and verbal content.</li> <li>Directs people, sets limits and sticks to performance standards, and takes actions to address performance when necessary.</li> </ul> <h4>Delivering results</h4> <ul> <li>Wants to do job well and creates own measures of excellence.</li> <li>Helps others to concentrate on priorities and improves performance.</li> <li>Reacts to short-term opportunities.</li> <li>Takes account of financial impact of actions.</li> <li>Is sensitive in a time-sensitive situation.</li> </ul> <h4>Managing a changing environment</h4> <ul> <li>Accepts the need for flexibility and applies rules flexibly.</li> <li>Takes a long-term perspective.</li> <li>Identifies problems and sees basic relationships and patterns.</li> </ul> <h4>Making a personal difference</h4> <ul> <li>Acts confidently within job role.</li> <li>Willing to learn and take action to improve self.</li> <li>Acts according to basic values and openness and honesty.</li> </ul> <h4>Communicating for impact</h4> <ul> <li>States intention and takes action to persuade directly.</li> <li>Understands formal and informal structures.</li> </ul> <h4>Who we are</h4> <p>We are a leading international telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.</p> <p>Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds, and cultures. We're committed to increasing diversity, ensuring equal representation, and making Vodafone a place everyone feels safe, valued, and included.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p><strong>About AbbVie</strong></p><br><p>AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at&nbsp;www.abbvie.com. Follow @abbvie on&nbsp;LinkedIn,&nbsp;Facebook,&nbsp;Instagram,&nbsp;X&nbsp;and&nbsp;YouTube.</p><br><br>Job Description<br><br><p>The Medical Science Liaison (MSL) Director for the Plastics &amp; Regenerative Medicine team is a "player-coach" role responsible for providing leadership, strategic direction, and day-to-day operational management of a 6-person MSL team, while simultaneously maintaining an active field presence as the primary MSL for a small, dedicated territory (exact geography TBD). In the leadership capacity, this individual is accountable for ensuring the team is adequately staffed (according to local needs), trained (therapeutic and functional), and clear on the expectations of their role in the execution of the medical plans. They are accountable for ensuring MSL stakeholder engagement plans are robust, focus on understanding the stakeholder's scientific needs, and align to Brand strategy and medical objectives. They are also responsible for the execution of all MSL activities and ensuring MSLs' scientific engagements with external experts (EEs)/Health Care Professionals (HCPs) are of high scientific quality and appropriately coordinated with other in-field team members to ensure a seamless approach to best meet stakeholder needs.</p><br><p>In the player capacity, the MSL Director serves as the primary MSL for a designated territory, maintaining active engagement with Key Opinion Leaders (KOLs) and HCPs in that region to stay close to the science, customer needs, and evolving market dynamics within Plastics &amp; Regenerative Medicine. This dual mandate ensures that the Director leads by example and retains first-hand clinical insight that strengthens their ability to coach the broader team.</p><br><p>The MSL Director establishes a productive work environment by creating trust and respect within the 6-person MSL team; provides regular coaching and feedback to direct reports based on field observation, co-rides, and feedback from other in-field teams; and executes performance management activities including MSL professional growth and development plans. The Director also interfaces and aligns with other members of the Affiliate Medical team and must work collaboratively with numerous cross-functional stakeholders to ensure all in-field teams are working together to provide a coordinated approach to best execute strategies and plans.</p><br><p>Responsibilities</p><br><ul><li>Ensuring development and implementation of scientific interaction plans for the Plastics &amp; Regenerative Medicine therapeutic area for both on-market products and pipeline products in a timely manner. Provides field scientific support across the lifecycle of a product including both planning and execution by the MSL team and conducts ongoing analysis of clinical and market trends to develop key supporting strategies to meet business objectives.</li><li>Proactively participate in Brand Team Meetings ensuring the field medical voice is present to help with plans, communication, monitoring and reporting of MSL metrics and bringing MSL data points and observations into the discussion to help with development of insights for action plans. Ensure MSLs are fully utilizing technology (e.g., CRM, virtual engagement tools, P2P platforms) according to requirements and guidance provided.</li><li>Proactively analyzes business needs working in conjunction with the Infield team and the Brand Team (if applicable) to identify opportunities where MSL function enhances business results.</li><li>Manage performance of the 6-person MSL team to ensure activities are appropriately aligned to Brand and Medical strategies and plans, while ensuring compliance with all national, local guidelines, and company policies and procedures.</li><li>Provide expertise and feedback to coach MSLs in their most important activities (including engagement planning, ensuring that EE/HCP interactions are of high quality in scientific content and interaction approach (Challenger) and scientific storytelling, clinical study engagement activities, responding to medical information enquiries, capturing and reporting of data points and observations, coordination of activities with other in field teams). This includes setting of objectives and regular performance reviews.</li><li>Monitor the overall MSL team activities/workload and plan appropriately for resource needs-based product lifecycle and therapeutic area needs.</li><li>Maintains proactive and appropriate communication within the broader affiliate Medical Team and Brand Team for therapeutic area/product as it relates to MSL activities/outcomes that support the achievement of business objectives.</li><li>Conduct regular field co-rides and 1:1s with all direct reports, using an appropriate combination of direction, support, coaching, and constructive challenge to enable direct reports to fulfill their role requirements, achieve their goals, and continually develop. Field co-rides should include direct observation of scientific exchanges, OR-based interactions, and KOL engagement visits where relevant.</li><li>Ensure coordination between MSLs and other members of the in-field teams to ensure integration of medical activities with in- field plans.</li><li>Drive recruitment activities for new or replacement positions; ensure on-boarding and training of new MSLs within the therapeutic area team.</li><li>Ensure appropriate scientific support and training is provided to the internal stakeholders (i.e. sales training).</li><li>In-field team leaders regularly participate in team meetings and contributing to development of plans and monitoring of progress on such plans (mainly related to Field Medical role).</li><li>Highlighting FM value to the business by communicating MSL achievements and metrics with appropriate affiliate roles.</li><li>Drive field readiness across the team, ensuring MSLs have the scientific training, tools, and resources they need to excel in their roles, including management and maintenance of Operating Room (OR) certifications for team members. Proactively identify gaps and escalate to appropriate responsible parties to ensure rapid resolution. Oversee operational logistics including MSL tool management and vendor contracting as required.</li><li>Keeping up to date in therapeutic area, scientific narratives and main study data (at appropriate level) to ensure ability to coach MSL on scientific content of presentations.</li><li>Responsible for overall financial and administrative management for the MSL team, including timely review and approval of MSL expense reports to ensure compliance with company policy. Manages day-to-day administrative team duties and operational logistics to ensure smooth team functioning.</li><li>Serve as the primary MSL for a small, designated territory (exact geography TBD), maintaining active KOL and HCP engagement in that region to provide direct scientific value, stay current with evolving market dynamics, and model best-in-class field engagement practices for the broader team.</li></ul><p><strong><u>INTERNAL / EXTERNAL CONTACTS AND INTERACTIONS:</u></strong></p><br><ul><li>Affiliate medical personnel: Clinical Research Manager, Clinical Operations Manager, Medical Managers/Advisers; Medical Information team / specialists; affiliate pharmacovigilance / drug safety personnel</li><li>Marketing and Sales (including district sales manager, and national sale managers) for assigned product and therapeutic area; Market access teams; Affiliate Brand teams, and Customer Excellence.</li><li>Affiliate Government Affairs; Affiliate Public Affairs; Regulatory Affairs; Legal; OEC.</li><li>Local Medical Information; Pharmacovigilance.</li><li>Library Information Resources.</li><li>Regionally and HQ based Therapeutic Area medical affairs teams.</li><li>Area/Regional commercial Staff / Brand Team members</li><li>Area Medical Affairs teams</li><li>Project/Medical Directors and Clinical Teams within Pharmaceutical Development and Global Medical Affairs.</li><li>Healthcare personnel (including physicians, nurses, pharmacists).</li><li>Participating Research Investigators; thought leaders/external experts.</li><li>Institutions and Scientific or Medical Societies.</li><li>Hospitals, other healthcare providers, payers and Local Regulatory Authorities.</li></ul><p><strong><u>AUTHORITY AND REPORTING LINES:</u></strong></p><br><ul><li>This position reports into the TA Lead.&nbsp;</li></ul><p><strong><u>LOCATION:</u></strong></p><br><ul><li>The MSL Director is field based.</li></ul><br>Qualifications<br><br><ul><li>Advanced degree in health sciences or clinical discipline required. Preferred: Doctorate level degree (i.e. Pharm D, MD/DO, PhD).</li><li>Solid knowledge of the pharmaceutical environment and the role of Medical Affairs in contributing to the medical and scientific objectives.</li><li>A minimum of 5 years clinical, scientific/research, or pharma industry related experience or equivalent with at least 2 of those years as an MSL.</li><li>Prior line management experience of a field-based MSL team strongly preferred; experience as a player-coach or working manager is a distinct advantage.</li><li>Excellent written and spoken communication and presentation skills (local language and English preferred).</li><li>Proven success in managing multiple projects simultaneously.</li><li>Proven ability to work collaboratively cross functionally.</li><li>Experience managing and resolving challenging personnel issues.</li><li>Ability to travel regularly (approximately 50–60%) to support both direct territory KOL engagement and team co-rides/coaching activities across the 6-person MSL team's geography.</li></ul><p>Experience with OR/surgical suite environments and familiarity with credentialing and OR certification processes strongly preferred, given the Plastics &amp; Regenerative Medicine therapeutic focus.</p><br><p>Demonstrated ability to manage operational and administrative responsibilities (e.g., expense approvals, vendor contracting, tool and resource management) alongside active field engagement duties.</p><br><br>Additional Information<br><br><p>Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or&nbsp;local law:&nbsp;​</p><br><ul><li><p>The compensation range described below is the range of possible base pay compensation that the Company&nbsp;believes in&nbsp;good faith it will pay for this role at the time&nbsp;of this posting based on the job grade for this position.&nbsp;Individual&nbsp;compensation paid within this range will depend on many factors including geographic location, and&nbsp;we&nbsp;may&nbsp;ultimately&nbsp;pay&nbsp;more or less than the posted range. This range may be&nbsp;modified&nbsp;in the&nbsp;future.&nbsp;​</p><br></li><li><p>We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick),&nbsp;medical/dental/vision&nbsp;insurance and 401(k) to eligible&nbsp;employees.​</p><br></li><li><p>This job is eligible to&nbsp;participate&nbsp;in our long-term incentive&nbsp;programs.&nbsp;​</p><br></li></ul><p>Note: No amount of pay&nbsp;is considered to be&nbsp;wages or compensation until such amount is earned, vested, and&nbsp;determinable.&nbsp;The amount and availability of any bonus,&nbsp;commission, incentive, benefits, or any other form of&nbsp;compensation and benefits&nbsp;that are allocable to a particular employee&nbsp;remains&nbsp;in the Company's sole and&nbsp;absolute&nbsp;discretion unless and until paid and&nbsp;may be&nbsp;modified&nbsp;at the Company’s sole and absolute discretion, consistent with&nbsp;applicable law.</p><br><p>AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.&nbsp;</p><br><p>US &amp; Puerto Rico only - to learn more, visit&nbsp;https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html</p><br><p>US &amp; Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:</p><br><p>https://www.abbvie.com/join-us/reasonable-accommodations.html</p><br> </div>