Company description

Swissotel Sharm El Sheikh all-inclusive collection resort offers an unforgettable vacation for its guests with a sense of luxury service nested with nature, with a wide range of accommodation types, from rooms and suites featuring contemporary designs, including a unique side for adults.

All this in the peaceful surroundings of beautiful gardens, swimming pools, magnificent landscapes, a wide variety of à la carte restaurants, and particular spa services. Esteemed guests are welcome to relax and unwind in a quiet and elegant setting in the resort and enjoy a genuine experience of leisure, pleasure, and successful meetings.

Join our motivated and vibrant team and build your career with us.

Job description

Has full awareness, manages, and supervises all tasks of his/her staff.

• Directs work assignments of non-supervisory personnel.
• Informs other operating departments of matters related to Butler operations.
• Ensures all communication is carried clearly amongst the team.
• Receives, records, and distributes various reports via the Opera system.
• Receives, records, and always transmits guest requests and preferences accurately to the team.
• Maintains and updates administrative data.
• Maintains key control and track sheet.
• Ensures that the pre-arrival preparation is under control and reports them to Assistant Head Butler / Head Butler.
• Ensures smooth handover of daily activities to next shift.
• Appraises appearance, discipline, and efficiency of all staff under direct supervision.
• Maintains working area and equipment in a proper state of cleanliness and repair.
• Takes responsibility and ownership in creating personal connections through emotional luxury between Butlers and guests.
• Handles guest complaints: delegates immediately and reports to Head Butler / Assistant Head Butler.
• Meticulously follows consumptions of guest supplies.
• Designates department trainer, proactively identifies training needs and schedules consistent trainings in multi-aspect that build Butlers’ confidence.
• Monitors performances and provides timely feedback for improvements.
• Intuitively anticipates through observation and interactions guests’ needs and wants and orchestrates special occasions and celebrations.
• Promptly answers any in-house guest calls, instant messages, and emails and communicates with respective departments in the resolution of guests’ requests.
• Performs related duties and special projects assigned.
• Ensures repeat guests are met and greeted by Butlers daily and profiles are updated.
• Ensures long-staying, special attention, occasion celebrating guests are taken care of exclusively by Butlers, paying particular attention to their needs and requests.
• Fully understands the responsibility of providing the promised service to be given, even if it means running a pantry for the needed period / crunch times.
• Fully understands that the Butler position and the whole department constantly renews and develops itself to make sure to keep up with the trends in hospitality industry.
• Has an awareness of all positions in the Butler service department including their job functions.

Qualifications

• Previous customer related experience an asset
• Must possess outstanding guest service skills and sophisticated verbal and communication skills
• Computer literate in Microsoft Windows applications an asset
• Strong interpersonal and problem solving abilities
• Highly responsible and reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times