Database Developer Jobs

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Role purpose&nbsp;</strong><em>(overall high-level summary of the role)</em></p><br><br><p>Client Relationship Management Lead – GSC Egypt is an individual contributor role within the CIB COO -Client Relationship Servicing function.</p><br><br><br><p>The role holder in the team will be responsible for the strategic management and oversight of Global mandate processing for clients, ensuring seamless compliance, operational efficiency, and timely execution. This pivotal role requires close collaboration with international clients to understand their unique requirements, coordinate the delivery of tailored services, and serve as the primary point of contact for all mandate-related inquiries. The position demands a proactive approach to fostering client satisfaction, driving operational excellence, and maintaining the highest standards of service delivery. The incumbent will serve as the bridge between client-facing teams, internal support functions, and governance bodies, ensuring mandates are processed with agility, accuracy, and a deep focus on client centricity. This role is pivotal in managing end-to-end mandate lifecycle activities, while championing client satisfaction across all touchpoints.</p><br><br><br><p><strong>Principal Accountabilities and Responsibilities&nbsp;</strong><em>(e.g., for Business, Customers and Stakeholders; internal control environment, etc.)</em></p><br><br><br><p><strong>Operations Management</strong></p><br><br><ul><li>Define and drive strategic direction for the Mandates team aligned with business priorities and regulatory requirements.</li><li>Ensure the seamless execution of mandate-related activities with a strong focus on service level agreements (SLAs), quality standards, and turnaround times.</li><li>Establish robust processes for the management of new mandates, amendments, renewals, and removals.</li><li>Coordinate cross-functional workflow across geographies (onshore/offshore), ensuring alignment with client, legal, compliance, and operational teams.</li><li>Monitor daily operations through performance dashboards, ensuring adherence to KPIs and flagging exceptions early.</li><li>Implement and maintain controls to ensure data integrity, accuracy, and audit-readiness of all mandate documentation.</li><li>Maintain awareness of operational risk within assigned portfolio and minimise the likelihood of it occurring including its identification, assessment, mitigation and control, loss identification and reporting.</li><li>Align mandate operations with global SLAs, turnaround expectations, regulatory protocols, and quality benchmarks.</li><li>Drive operational control rigor while minimizing manual intervention through technology and standardized processing.</li><li>Act as SME for self &amp; all mandate-related escalations, ensuring timely response and root cause elimination.</li><li>Enhance documentation, audit readiness, and data integrity through proactive quality assurance measures.</li><li>Support the financial performance management/administration.</li><li>Co-ordinate with onshore process owners regarding migration roadmap and implementation.</li><li>Ensure timely escalation of all delays/challenges and proactively look for resolution to minimize any negative impact.</li><li>Ensure that stakeholder expectations are met with highest level of professionalism and value led exceptional service.</li><li>Perform regular root cause analyses on process failures or escalations, recommending and implementing corrective actions.</li><li>Act as escalation point for all operational challenges related to mandates, ensuring timely resolution and communication.</li><li>Standardize and document all processes, ensuring alignment with internal policies and external regulatory requirements.</li><li>Optimize workflows through robust SOPs and lean governance, enabling faster and error-free execution.</li><li>Serve as a Customer Champion, instilling a client-first culture in all mandate interactions.</li><li>Lead efforts to enhance client touchpoints with clear, timely, and transparent communications.</li><li>Resolve client pain points and queries through swift, empathetic, and solution-oriented responses.</li><li>Partner with RMs and client-facing teams to deliver seamless servicing on complex mandates.</li></ul><br><p><strong>Risk Management</strong></p><br><br><ul><li>Develop reporting capabilities to monitor and analyse inherent risks in the process and implement suitable controls to mitigate such risks.</li><li>Identify opportunities to improve the quality of client service within their products and/or processes. Gather information to understand the root causes of client service issues and develop solutions.</li><li>Continually reassess the operational risks associated with the role and inherent in the business, taking account of changing legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology and services.&nbsp;</li><li>Lead &amp; Participate in Governance and Committee meetings and escalate any issues/challenges in a timely manner and propose solutions where required.</li><li>Establish and maintain strong internal controls to mitigate operational, compliance, and reputational risks in mandate processing.</li><li>Ensure strict adherence to regulatory and policy guidelines governing client documentation and mandate governance.</li><li>Continuously assess the risk landscape to identify new and emerging threats, adapting controls accordingly.</li><li>Maintain risk event registers and ensure timely closure of outstanding risk items or audit findings.</li><li>Support the delivery of risk and control self-assessments (RCSA) and business control reviews (BCR).</li><li>Provide subject matter expertise (SME) in risk-related governance forums and working groups.</li><li>Drive automation of risk checks and reconciliation tools to reduce manual errors and enhance assurance.</li></ul><br><p><strong>Stakeholder Management</strong></p><br><br><br><ul><li>Serve as the primary liaison for internal and external stakeholders on all mandates-related matters.</li><li>Build and maintain strong relationships with stakeholders across Front Office, Legal, Fraud, Compliance, Risk, Operations, and Technology teams.</li><li>Drive proactive engagement with stakeholders to identify pain points, resolve issues, and optimize collaboration.</li><li>Lead and present in recurring stakeholder meetings to provide progress updates, insights, and escalations.</li><li>Collaborate with external counterparties (clients, service providers) to ensure accurate mandate execution and delivery.</li><li>Actively participate in governance meetings, representing mandates in strategic forums or change councils.</li><li>Promote transparency and accountability in all stakeholder communications with clear SLAs and ownership defined.</li><li>Track stakeholder satisfaction metrics and take corrective actions for improvement. (VoF)</li><li>Act as a voice of the customer, bringing feedback into the design of future processes and system enhancements.</li><li>Effective stakeholder management across all asset classes/countries that we support and ensuring that engagement levels with stakeholders are done in a proactive and consistent manner.</li><li>Partnership with stakeholders to identify bottlenecks and multiple hand offs tasks to provide best in class service, positively influencing KPIs.</li><li>Interfacing with wide variety of teams like Relationship Managers, WSO, Compliance, Risk, Legal, GPS etc. especially on matters that involve escalation of pending and ageing cases of global mandate requests.</li><li>Maintain and develop positive and professional working relationships with senior business managers at the Group and Regional levels. Lead by example, demonstrating excellent behaviours in line with HSBC core values.</li><li>Recognize, reward and set high internal service excellence benchmarks to ensure client delight.</li></ul><br><p><strong>Operational Effectiveness &amp; Process Optimization</strong></p><br><br><ul><li>Drive initiatives (Automation/Process streamlining/AI) to reduce Turn-Around-Time and confirm NIL business impact, enhance Client experience and reduce RM / downstream touch points.</li><li>Champion process simplification and digitization efforts using automation, robotics, and AI where feasible.</li><li>Drive end-to-end process mapping exercises to identify bottlenecks, inefficiencies, and risks.</li><li>Lead change initiatives impacting the mandates team, including migrations, system upgrades, and regulatory transitions.</li><li>Serve as business owner or sponsor for mandate-specific transformation projects, coordinating with technology and PMO teams.</li><li>Foster a culture of continuous improvement, encouraging ideas from the ground level and converting them into tangible actions.</li><li>Benchmark processes with global best practices to identify opportunities for innovation and standardization.</li><li>Prepare business cases, impact analyses, and cost-benefit assessments for proposed change initiatives.</li><li>Implement control frameworks for post-implementation reviews (PIRs) and lessons learned documentation.</li><li>Required to drive standardisation of activities across globally.</li><li>Expected to project, manage growth and migrations within CIB RSM</li></ul><br><br><p><span><strong>Functional Knowledge &amp; Skills Required</strong></span></p><br><br><ul><li><span>Excellent spoken and written communication skills with experience of adapting your style and approach to the audience and message being delivered. (E)</span></li><li><span>Strong interpersonal skills with highly developed capacity to influence peers and effectively engage stakeholders at all levels across businesses, functions and geographies (E)</span></li><li><span>Knowledge of Mandate documents such as Board Resolution (BR), Power Of Attorney (PoA), Articles of Associations (AoA) and List of Directors (LoD). (D)</span></li><li><span>Process analysis and proven re-engineering experience (D).</span></li><li><span>At least 5 years’ experience in operations &amp; people management, client servicing role with banking experience (E).</span></li><li><span>Solid working knowledge of MS Office Suite, Excel automation (macros/pivots), and relevant workflow / platforms.</span></li><li><span>Analytical skills to interpret MI/data, identify trends, and provide actionable insights to senior stakeholders.</span></li><li><span>Strong documentation and policy writing capabilities, ensuring clarity and regulatory alignment.</span></li><li><span>Proven ability to work well under pressure and prioritize competing demands (E)</span></li></ul><ul><li><span>Awareness of market specific banking systems such as HUB, SFE, HFE, OBS, BMM, Client Document Reader, IQA, Filenet, WCAS systems, DQM, Connecto, Connecto-Mandates, CME, Customer Footprint, ERDS, and awareness of local regulations. (D)</span></li><li><span>Strong network across Business Services, Product, and central Operational Support Teams.</span></li></ul><ul><li><span>Must be proactive and prepared to investigate issues of own initiative with the minimum of information.</span></li><li><span>Strong relationship management skills with the ability to manage &amp; engage multiple parties, meet their expectations, negotiate in situations of conflicting interests and influence key decision makers in a positive manner.</span></li><li><span>Self-Motivated, positive, and passionate individual with a solution-oriented mindset.</span></li><li><span>Excellent communication and stakeholder engagement skills, with the ability to influence across all levels.</span></li><li><span>Strong risk and control mindset, with a track record of clean audit and regulatory reviews.</span></li><li><span>Flexible approach to duties and hours of work (E).</span></li></ul><p><span><strong>Additional Information</strong></span></p><br><br><ul><li><span>All applicants must have successfully completed their probation period.</span></li><li><span>Bachelor’s degree/Graduate in any field</span></li><li><span>Employees must meet performance and behavioural standards as defined in the policy.</span></li><li><span>Applicant should not be on a corrective action plan/ disciplinary action in the last 6 months or any other performance action as on the date of application.</span></li><li><span>Application form should be submitted along with the current CV.</span></li><li><span>All applicants should inform their respective Line Managers of their application.</span></li><li><span>All the completed applications should be submitted on or before the closing date.</span></li><li><span>Applicant should not be on a corrective action plan/ disciplinary action in the last 6 months or any other performance action as on the date of application.</span></li><li><span>The Company reserves the right to change any terms and conditions related to employment, mentioned in the Offer Letter and the Rules and Regulations governing the conduct of the employee in the Company. Such change would be intimated by the Company through an internal communication to the employees at large.</span></li><li><span>Right to work is required. Local employment rulings and restrictions will apply.</span></li></ul><br><p><span><strong>You’ll achieve more at HSBC.</strong></span></p><br><br><p><span>HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.</span></p><br><br><br><br> </div>

Staff Data Engineer<br>About the Role Intellias is looking for a Staff Data Engineer to join a large-scale digital healthcare initiative focused on building the data and AI foundations that power personalized healthcare experiences. This is a Staff-level Individual Contributor role for an engineer who combines deep data engineering expertise with distributed systems thinking, backend development, and technical leadership. You will design and build scalable data infrastructure, solve complex cross-platform engineering challenges, and establish technical patterns and standards adopted across multiple engineering teams. The role is highly hands-on while also requiring the ability to provide technical direction, mentor experienced engineers, and influence architecture across the broader platform.<br>Project Overview The project is building a FHIR-based healthcare data platform that integrates data from EHRs, healthcare applications, wearables, portals, and other sources to enable connected and personalized healthcare experiences. The platform supports:Real-time and batch data processing Operational and analytical workloads Healthcare interoperability Data-intensive product capabilities Machine learning and AI use cases Scalable, cloud-native data infrastructure<br>The technology landscape includes Python, PySpark, Apache Spark, Kafka, Duck DB, Prefect/Airflow, Fast API, Mongo DB, Docker, Kubernetes, and cloud-native infrastructure. The core engineering challenge is to build secure, reliable, and scalable data foundations capable of processing heterogeneous healthcare data while supporting product engineering, analytics, machine learning, and emerging AI capabilities.<br>What You’ll DoDesign and implement solutions for large-scale, ambiguous data engineering and distributed-systems challenges. Architect, build, and evolve real-time and batch data infrastructure supporting operational, analytical, and AI/ML workloads. Design and scale event-driven data pipelines using technologies such as Kafka, Spark, and PySpark. Build production backend services and APIs using Python and Fast API to support data and platform capabilities. Define scalable approaches to data ingestion, transformation, modeling, validation, storage, and delivery. Design data architectures that address schema evolution, data quality, heterogeneous data integration, scalability, and operational reliability. Establish and champion technical standards, architectural patterns, engineering best practices, and reusable platform components. Serve as a cross-team technical authority for data systems, distributed processing, pipelines, and platform architecture. Improve the reliability, scalability, performance, and cost efficiency of data infrastructure. Implement robust observability, logging, monitoring, and alerting across distributed data systems. Design systems with security, privacy, healthcare compliance, and scalability built in from the beginning. Improve engineering workflows, CI/CD pipelines, automated testing, and production deployment practices. Collaborate closely with Product, ML/AI, Platform, Infrastructure, and application engineering teams to develop shared data capabilities. Provide technical mentorship through architecture reviews, design discussions, pairing, and knowledge sharing. Evaluate emerging data and AI technologies and introduce them where they provide measurable improvements to platform capabilities or engineering efficiency. Remain hands-on with production engineering, validating architectural decisions through implementation and operational experience.<br>What You Bring Required Qualifications8+ years of professional software and data engineering experience, including at least 3 years working with large-scale distributed data systems. Deep expertise designing and building scalable data platforms, pipelines, and distributed processing systems. Strong hands-on proficiency in Python, with production experience using technologies and libraries such as PySpark, Pandas, and Fast API. Strong experience with Apache Spark/PySpark and distributed data processing at scale. Experience designing and implementing real-time and batch data pipelines using Kafka, Spark, or comparable distributed processing technologies. Strong understanding of data architecture, data modeling, schema evolution, data quality, and heterogeneous data integration. Experience with workflow orchestration technologies such as Prefect, Apache Airflow, or equivalent. Experience building production backend services and APIs supporting data and platform capabilities. Strong SQL skills and hands-on experience with modern data storage technologies, including relational and NoSQL databases such as Mongo DB. Strong understanding of distributed systems principles, including scalability, reliability, fault tolerance, consistency, and performance. Experience designing and implementing observability, logging, monitoring, and alerting for distributed data systems. Strong cloud-native engineering experience, including Docker, Kubernetes, CI/CD, and production deployment practices. Proven ability to independently design solutions for ambiguous, large-scale engineering problems spanning multiple systems and teams. Demonstrated experience establishing technical standards, engineering patterns, development practices, and reusable platform capabilities. Strong technical leadership skills, including experience mentoring senior engineers, conducting design reviews, and influencing architecture without formal people-management authority. Strong understanding of security, privacy, and data protection principles for production data platforms. Professional English proficiency sufficient for direct collaboration with U. S.-based engineering, product, ML, and platform teams. Bachelor's degree in computer science, Engineering, or a related field.<br>Nice to Have Experience with FHIR, HL7, C-CDA, or other healthcare interoperability standards. Previous experience in healthcare, Health Tech, or another regulated data environment. Understanding of HIPAA, HITECH, or comparable data privacy and compliance requirements. Experience deploying or supporting LLMs, ML models, AI-enabled data products, or retrieval-based systems. Experience building data infrastructure supporting ML/AI workloads and production inference. Hands-on experience with observability technologies such as Open Telemetry, Datadog, Prometheus, or similar platforms. Experience with Duck DB or modern analytical data-processing technologies. Experience with AI-assisted engineering tools such as Claude Code, Git Hub Copilot, Cursor, or comparable solutions. Contributions to open-source projects or publicly available engineering initiatives.<br>Why Join This Initiative? This role offers the opportunity to shape the data and AI foundations of a modern healthcare platform operating at significant scale. You will work on technically complex challenges spanning:Distributed data processing Event-driven architectures Backend services Cloud-native infrastructure Healthcare interoperability Data platform architecture AI/ML enablement<br>As a Staff-level Individual Contributor, your impact will extend well beyond individual services or pipelines. You will establish architectural patterns, influence technical decisions across teams, mentor experienced engineers, and help define how the broader engineering organization builds and operates data-intensive systems. At the same time, this is fundamentally a hands-on engineering role. You will design systems, build critical components, validate architectural decisions through code, and remain closely connected to how systems behave in production. This position is particularly well suited for an engineer who wants to combine deep technical expertise with organization-wide engineering influence while building data infrastructure that directly enables better healthcare products and emerging AI capabilities.

<p><h4>Join us</h4> <p>At Vodafone, weu2019re not just shaping the future of connectivity for our customers u2013 weu2019re shaping the future for everyone who joins our team. When you work with us, youu2019re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p> <h4>What youu2019ll do</h4> <p>The IoT Engagement Manager is responsible for driving customer engagement and satisfaction throughout the lifecycle of IoT projects. This role involves liaising between clients, technical teams, and stakeholders to ensure successful implementation and adoption of IoT solutions. The Engagement Manager plays a critical role in understanding strategic customer needs, fostering relationships, and aligning project objectives with business goals.</p> <ul> <li><strong>Customer relationship management:</strong> Build and maintain strong relationships with strategic customers, understanding their business needs and objectives related to IoT solutions.</li> <li><strong>Vendor relationship management:</strong> Manage and handle all the vendor requirements and validate all the actuals on ground understanding of their business and technical needs related to IoT solutions.</li> <li><strong>Project oversight:</strong> Oversee the end-to-end execution of IoT projects, ensuring alignment with client expectations, timelines, and budgets.</li> <li><strong>Requirements analysis:</strong> Collaborate with clients to gather requirements and translate them into actionable plans for technical, project management and finance teams, ensuring clarity and alignment.</li> <li><strong>Stakeholder communication:</strong> Facilitate regular communication between customers and all the internal teams, providing updates on project status, milestones, and potential challenges.</li> </ul> <h4>Who you are</h4> <ul> <li>Excellent communication and conflict resolution skills along with the ability to interrelate effectively with different stakeholders.</li> <li>Minimum of 3 to 5 years of experience in mega projects or customer engagement roles, preferably in the IoT or technology sector.</li> <li>Agile methodologies awareness and familiarity with Agile tools (preferably Agile PO certified).</li> <li>Commercial awareness.</li> <li>Project and resource management skills.</li> <li>Passionate about transforming lives of digitally excluded consumers, with an ability to uncover needs and design features to serve this unique segment.</li> <li>Understanding of IoT technologies, platforms, and solutions.</li> <li>Familiarity with project management tools and methodologies (Agile, Waterfall).</li> <li>Knowledge of data analytics tools and methodologies.</li> <li>Exceptional communication and interpersonal skills, with the ability to engage effectively with diverse stakeholders.</li> </ul> <h4>Who we are</h4> <p>We are a leading international telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.</p> <p>Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.</p></p><p></p>

<p><h4>Join us</h4> <p>At Vodafone, weu2019re not just shaping the future of connectivity for our customers u2013 weu2019re shaping the future for everyone who joins our team. When you work with us, youu2019re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p> <h4>What youu2019ll do</h4> <ul> <li>Enable the design and construction of IoT solutions.</li> <li>Identify customersu2019 and usersu2019 needs as well as business and stakeholdersu2019 requirements and translate them into product enablement.</li> <li>Collaborate with diverse enterprise groups to deliver valuable IoT platform verticals.</li> <li><strong>Solution design:</strong> Architect and design end-to-end IoT solutions that integrate hardware, software, and cloud services, ensuring scalability, reliability, and security. Be able to cascade across IT.</li> <li><strong>Technical leadership:</strong> Provide technical guidance and leadership to development teams during the implementation of IoT solutions, ensuring adherence to architectural standards.</li> <li><strong>Marketing & communications:</strong></li> <li>Analyze potential markets before product development and launch.</li> <li>Craft sales pitches for sales team.</li> <li>Build and manage product P&L, forecasts, and operational targets.</li> </ul> <h4>Who you are</h4> <ul> <li>Excellent communication and conflict resolution skills along with the ability to interrelate effectively with different stakeholders.</li> <li>Minimum of 5 yearsu2019 experience in large IoT and/or cloud projects on the software delivery and consulting services using a structured methodology.</li> <li>Agile methodologies awareness and familiarity with Agile tools (preferably Agile PO certified).</li> <li>Commercial awareness.</li> <li>Project and resource management skills.</li> <li>Passionate about transforming lives of digitally excluded consumers, with an ability to uncover needs and design features to serve this unique segment.</li> <li>Proficiency in IoT protocols (MQTT, CoAP, HTTP, etc.).</li> <li>Familiarity with cloud platforms (AWS, Azure, Google Cloud), on-premises setups, and IoT services.</li> <li>Knowledge of data analytics tools and methodologies.</li> <li>Experience with programming languages (Python, Java, C/C++) and scripting.</li> <li>Bacheloru2019s degree in information technology, software engineering, computer science, or related field.</li> <li>Relevant experience in engineering and software architecture design for 4 years.</li> </ul> <h4>Who we are</h4> <p>We are a leading international telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live, and we protect the planet, whilst helping our customers do the same.</p> <p>Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds, and cultures. We're committed to increasing diversity, ensuring equal representation, and making Vodafone a place everyone feels safe, valued, and included.</p> <p>If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please let us know so we can support you.</p> <p>Together we can.</p></p><p></p>

<p><h4>Description</h4> <p><strong>Job purpose</strong><br> Ensure the successful implementation, coordination, and management of Building Information Modeling (BIM) processes, maintaining quality, accuracy, and compliance with project standards.</p> <h4>Key accountability areas</h4> <p><strong>Software expertise:</strong><br> Utilize advanced software tools such as AutoCAD, REVIT, Naviswork, and BIM 360 to automate repetitive tasks and enhance BIM workflows.</p> <p><strong>Information management:</strong><br> Oversee the management of the Common Data Environment (CDE) to ensure proper storage, sharing, and updating of project information.</p> <p><strong>Standards and compliance:</strong><br> Implement and enforce BIM Execution Plans (BEP) and project-specific protocols to ensure compliance with industry standards.</p> <p><strong>Collaboration:</strong><br> Facilitate regular coordination meetings, ensuring clear communication regarding changes, updates, and expectations to project teams.</p> <p><strong>Project delivery and performance:</strong><br> Ensure the timely and accurate delivery of BIM-related project milestones.<br> Track and report on BIM performance metrics, focusing on efficiency and quality.</p> <p><strong>Coordination of BIM models:</strong><br> Manage and integrate BIM models from various disciplines, utilizing tools like Navisworks or BIM 360 for resolution of conflicts and coordination.</p> <p><strong>Accountability outcomes:</strong><br> Optimize BIM workflows to improve team proficiency, ensuring a smooth process and timely project delivery.</p> <p><strong>Continuous improvement:</strong><br> Identify and implement opportunities to improve BIM processes and workflows to enhance efficiency and accuracy.</p> <p><strong>Communication and training:</strong><br> Ensure all team members understand and follow established BIM workflows and standards, providing necessary guidance and training.</p> <p><strong>Model coordination:</strong><br> Maintain the integrity and consistency of BIM models throughout the project lifecycle, ensuring they reflect the most accurate and updated information.</p> <p><strong>Standards implementation:</strong><br> Enforce compliance with the BIM Execution Plan (BEP), project protocols, and industry standards to ensure consistency and quality across all project stages.</p> <p><strong>Process optimization:</strong><br> Deliver high-quality, clash-free BIM models on time while optimizing workflows for improved team efficiency and model accuracy.</p> <p><strong>Clash detection and resolution:</strong><br> Perform clash detection and resolve conflicts between different systems or disciplines within the BIM models to ensure model integration is smooth and optimized.</p> <h4>Role accountability</h4> <p><strong>HR proficiency:</strong><br> Ability to obtain updated soft and technical skills related to the job.<br> To have a vision and a plan for the career path and how to achieve it.</p> <p><strong>Delivery:</strong><br> Perform the planned activities to meet the operational and development targets as per delivery schedules.<br> Utilize resources effectively to achieve objectives within efficient cost and time.<br> Provide a periodic report formatted by detailing the deviation and execution of planned tasks.</p> <p><strong>Problem-solving:</strong><br> Solve any related problems that arise and escalate any complex operational issues.</p> <p><strong>Quality:</strong><br> Ensure quality requirements to develop effective quality control and processes including specifications for products, processes, or related activities.</p> <p><strong>Business process improvements:</strong><br> Coordinate well-defined written systems, policies, procedures, and seek automation opportunities as much as possible.</p> <p><strong>Compliance:</strong><br> Comply with related policies, procedures, and work instructions.</p> <p><strong>Health, safety and environment:</strong><br> Ensure compliance with relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products and services.</p> <h4>Academic qualification</h4> <p>Diploma degree in Electrical Engineering or Electrical Institute.</p> <h4>Work experience</h4> <p>4 to 6 years.</p> <h4>Technical / functional competencies</h4> <p>Project coordination<br> Construction design</p></p><p></p>

<p><h4>Company description</h4> <p>Swissotel Sharm El Sheikh all-inclusive collection resort offers an unforgettable vacation for its guests with a sense of luxury service nested with nature, with a wide range of accommodation types, from rooms and suites featuring contemporary designs, including a unique side for adults.</p> <p>All this in the peaceful surroundings of beautiful gardens, swimming pools, magnificent landscapes, a wide variety of à la carte restaurants, and particular spa services. Esteemed guests are welcome to relax and unwind in a quiet and elegant setting in the resort and enjoy a genuine experience of leisure, pleasure, and successful meetings.</p> <p>Join our motivated and vibrant team and build your career with us.</p> <h4>Job description</h4> <p>Has full awareness, manages, and supervises all tasks of his/her staff.</p> <ul> <li>Directs work assignments of non-supervisory personnel.</li> <li>Informs other operating departments of matters related to Butler operations.</li> <li>Ensures all communication is carried clearly amongst the team.</li> <li>Receives, records, and distributes various reports via the Opera system.</li> <li>Receives, records, and always transmits guest requests and preferences accurately to the team.</li> <li>Maintains and updates administrative data.</li> <li>Maintains key control and track sheet.</li> <li>Ensures that the pre-arrival preparation is under control and reports them to Assistant Head Butler / Head Butler.</li> <li>Ensures smooth handover of daily activities to next shift.</li> <li>Appraises appearance, discipline, and efficiency of all staff under direct supervision.</li> <li>Maintains working area and equipment in a proper state of cleanliness and repair.</li> <li>Takes responsibility and ownership in creating personal connections through emotional luxury between Butlers and guests.</li> <li>Handles guest complaints: delegates immediately and reports to Head Butler / Assistant Head Butler.</li> <li>Meticulously follows consumptions of guest supplies.</li> <li>Designates department trainer, proactively identifies training needs and schedules consistent trainings in multi-aspect that build Butlers’ confidence.</li> <li>Monitors performances and provides timely feedback for improvements.</li> <li>Intuitively anticipates through observation and interactions guests’ needs and wants and orchestrates special occasions and celebrations.</li> <li>Promptly answers any in-house guest calls, instant messages, and emails and communicates with respective departments in the resolution of guests’ requests.</li> <li>Performs related duties and special projects assigned.</li> <li>Ensures repeat guests are met and greeted by Butlers daily and profiles are updated.</li> <li>Ensures long-staying, special attention, occasion celebrating guests are taken care of exclusively by Butlers, paying particular attention to their needs and requests.</li> <li>Fully understands the responsibility of providing the promised service to be given, even if it means running a pantry for the needed period / crunch times.</li> <li>Fully understands that the Butler position and the whole department constantly renews and develops itself to make sure to keep up with the trends in hospitality industry.</li> <li>Has an awareness of all positions in the Butler service department including their job functions.</li> </ul> <h4>Qualifications</h4> <ul> <li>Previous customer related experience an asset</li> <li>Must possess outstanding guest service skills and sophisticated verbal and communication skills</li> <li>Computer literate in Microsoft Windows applications an asset</li> <li>Strong interpersonal and problem solving abilities</li> <li>Highly responsible and reliable</li> <li>Ability to work well under pressure in a fast paced environment</li> <li>Ability to work cohesively with fellow colleagues as part of a team</li> <li>Ability to focus attention on guest needs, remaining calm and courteous at all times</li> </ul></p><p></p>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.<br> Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <p>Fairmont Hotels & Resorts is seeking a professional and customer-focused Fairmont Gold Agent / Reception Agent to join our team in Cairo, Egypt. In this role, you will be the first point of contact for our guests, delivering exceptional service while managing front desk operations with efficiency and warmth. You will be responsible for creating memorable experiences for our guests while maintaining the highest standards of luxury hospitality that Fairmont is known for worldwide.</p> <ul> <li>Greet guests upon arrival and departure with genuine warmth and professionalism, ensuring a welcoming atmosphere</li> <li>Manage front desk operations including check-ins, check-outs, and room assignments with accuracy and efficiency</li> <li>Provide comprehensive information about hotel facilities, services, and local attractions to enhance guest experiences</li> <li>Process guest requests and resolve concerns promptly and professionally, escalating complex issues when necessary</li> <li>Maintain and update guest records in the hotel management system with attention to detail</li> <li>Manage Fairmont Gold loyalty program inquiries and provide personalized service to program members</li> <li>Coordinate with housekeeping, maintenance, and other departments to ensure seamless guest service</li> <li>Handle telephone inquiries and direct calls appropriately while maintaining professional communication standards</li> <li>Process payments and manage cash transactions accurately and securely</li> <li>Maintain a clean, organized, and professional front desk environment at all times</li> <li>Assist with administrative tasks including scheduling, filing, and documentation as needed</li> <li>Respond to guest feedback and contribute to continuous service improvement initiatives</li> </ul> <h4>Qualifications</h4> <ul> <li>Minimum 2 years of customer service experience in a hospitality or luxury service environment</li> <li>Proven front desk or reception experience in a hotel or similar establishment</li> <li>Fluency in Arabic and English; additional languages (French, German, or Spanish) are highly preferred</li> <li>Proficiency with hotel management systems and property management software</li> <li>Excellent verbal and written communication skills</li> <li>Strong organizational and time management abilities</li> <li>Demonstrated ability to multitask and prioritize in a fast-paced environment</li> <li>Professional appearance and demeanor with strong interpersonal skills</li> <li>Problem-solving mindset with the ability to handle guest concerns with empathy and efficiency</li> <li>Proficiency in Microsoft Office applications</li> <li>Knowledge of luxury hospitality service standards and protocols</li> <li>Experience with loyalty programs or VIP guest services is preferred</li> <li>Ability to work flexible hours, including evenings, weekends, and holidays as required</li> <li>Strong attention to detail and accuracy in data entry and record-keeping</li> </ul> <h4>Additional information</h4> <p>Our commitment to diversity & inclusion:<br> We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About the job Localization Senior Business Development Executive (Hybrid) <p>The Senior Business Development Specialist will play a pivotal role in driving the growth of Bayantech by developing strategic business relationships and enhancing client support. This position requires a seasoned professional with a deep understanding of the translation industry, strong sales acumen, and the ability to lead initiatives that drive revenue and client satisfaction.</p><br> <p><strong>Responsibilities:</strong></p><br> <ul><li><strong>Strategic Growth Development:</strong> Formulate and execute comprehensive growth strategies focused on maximizing financial gain and ensuring exceptional customer satisfaction.</li><li><strong>Client Prospecting:</strong> Identify and target new business opportunities through market research, networking, and leveraging existing relationships.</li><li><strong>Pipeline Management:</strong> Build and maintain a robust pipeline of potential clients, ensuring a consistent flow of opportunities.</li><li><strong>Revenue Generation:</strong> Achieve and exceed assigned revenue quotas through effective sales techniques and relationship management.</li><li><strong>Market Research and Analysis:</strong> Conduct in-depth research to identify new markets, assess customer needs, and analyze competitive landscapes to inform strategic decisions.</li><li><strong>Client Engagement:</strong> Establish and nurture relationships with key decision-makers, ensuring effective communication through calls, emails, and meetings.</li><li><strong>Contract Negotiation:</strong> Prepare, negotiate, and finalize sales contracts, ensuring compliance with legal and regulatory requirements.</li><li><strong>Quote Preparation and Follow-Up:</strong> Generate competitive quotes for clients and lead follow-up efforts to convert quotes into successful projects.</li><li><strong>Sales Documentation:</strong> Maintain accurate records of sales activities, revenue, and client interactions using CRM software.</li><li><strong>Post-Sales Support:</strong> Provide exceptional after-sales support and feedback, fostering long-term relationships with clients.</li><li><strong>Cross-Functional Collaboration:</strong> Collaborate closely with the Marketing team to ensure alignment on messaging, promotional materials, and market strategies.</li><li><strong>Presentations and Demonstrations:</strong> Deliver compelling presentations and demonstrations to potential clients, showcasing Bayantech's unique solutions and value propositions.</li><li><strong>Trend Analysis:</strong> Monitor industry trends and customer drivers, regularly reporting insights to management and stakeholders to shape strategic direction.</li><li><strong>Event Representation:</strong> Represent Bayantech at trade shows, conferences, and other industry events to promote services and expand network connections.</li><li><strong>Mentorship:</strong> Provide guidance and mentorship to junior team members, fostering a culture of continuous learning and improvement.</li></ul> <p><strong>Requirements:</strong></p><br> <ul><li>Proven experience as a business development executive, preferably within the translation or localization industry, with a strong track record of success.</li><li>Demonstrated ability to close new business and achieve sales targets.</li><li>Extensive experience in B2B sales, including negotiations and contract management.</li><li>Proficiency in MS Office and CRM software (e.g., HubSpot).</li><li>Excellent proficiency in English; additional languages are a plus.</li><li>Deep understanding of market dynamics and customer needs in the translation industry.</li><li>Strong communication, negotiation, and interpersonal skills.</li><li>Exceptional time management, organizational, and planning abilities.</li><li>Self-motivated, results-driven, and capable of working independently.</li><li>Bachelor's degree in business administration, sales, or a relevant field; advanced degrees or certifications are a plus.</li><li>Experience with data analysis, forecasting, and budgeting is essential.</li></ul> <p><strong>What We Offer:</strong></p><br> <ul><li>Hybrid Work Model (2 days in the office, 3 days remote).</li><li>Competitive base salary with performance-based commissions.</li><li>Comprehensive social and medical insurance.</li><li>Opportunities for career advancement and professional development.</li></ul> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Role Purpose: (Why This Role Exists) As an appointment setter at FlapKap, you are the engine of our top-of-funnel growth.<br> Your mission is to identify, engage, and qualify the right merchant prospects — converting cold outreach into qualified, meeting-ready opportunities for our Business Development Representatives (BDRs) to close.<br> You are not just filling a calendar; you are building the pipeline that funds FlapKap’s next growth chapter.<br> Success Definition (What Great Looks Like) In the first 1–3 months, success means: Completed onboarding: mastered FlapKap’s product suite, ideal customer profile (ICP), and core messaging across all target verticals.<br> Running a consistent outbound cadence of 90+ daily activities (calls, emails, LinkedIn) with a structured, data-driven approach.<br> Booked your first 50+ qualified meetings for BDRs with accurate and insightful handoff notes.<br> In The First 12 Months, Success Means Consistently hitting or exceeding monthly quotas for qualified meetings booked and pipeline generated.<br> Demonstrated measurable improvement in call-to-meeting and meeting-to-opportunity conversion ratios.<br> Recognized as a key pipeline contributor — a trusted partner to the BDR team with a reputation for quality over quantity.<br> Core Responsibilities: (List 6–10 outcome-focused responsibilities): Outbound Prospecting &amp; Lead Generation: Build and maintain a targeted prospect list across FlapKap’s key verticals: F&amp;B, Clinics, Retail, and B2B.<br> Research target accounts to identify key decision-makers (owners, GMs, Finance Directors) and understand their business context.<br> Execute high-volume outbound outreach via cold calling, personalised email sequences, and LinkedIn social selling.<br> Discovery &amp; Qualification: Conduct structured discovery calls using BANT and SPIN frameworks to assess prospect fit, urgency, and buying intent.<br> Qualify leads against FlapKap’s ICP criteria including revenue threshold, operational history, and sector eligibility.<br> Meeting Booking &amp; BDR Handoff Schedule high-quality qualified meetings for BDRs, ensuring smooth handoff with detailed context on the prospect’s profile and pain points.<br> Maintain a strong show rate by confirming and reminding prospects ahead of scheduled meetings.<br> CRM &amp; Reporting: Log all activities, conversations, and pipeline updates accurately in the CRM (HubSpot).<br> Provide weekly activity reports and conversion metrics to the Head of Sales.<br> Market Intelligence &amp; Continuous Learning: Stay current on industry trends, competitor offerings, and FlapKap product updates to sharpen messaging.<br> Share prospect feedback and market signals with the product and credit teams to improve targeting.<br> ● Competitive Salaries ● Paid time off ● Healthcare coverage ● A highly collaborative team environment that will support your professional and personal growth ● A culture that promotes Work-Life balance and Wellbeing ● A culture of learning and innovation +1 years of experience in an SDR, BDR, or outbound sales role — fintech, SaaS, or B2B services strongly preferred.<br> Proven track record of meeting or exceeding outbound activity and meeting-booking quotas.<br> Hands-on experience with high-volume cold calling and multi-channel outbound sequences (email + phone + LinkedIn).<br> Solid working knowledge of sales qualification frameworks such as BANT and SPIN.<br> Experience using a CRM platform (HubSpot, Salesforce, or similar) to manage pipeline and report on activity.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Assist management in reviewing existing and evolving operating/financial issues. Check figures, postings, and documents for accuracy. Organize, secure, and maintain all files, records, cash and cash equivalents. Record, store, access, and/or analyze computerized financial information. Classify, code, and summarize numerical and financial data to compile and keep financial records, using journals, ledgers, and/or computers. Prepare, maintain, audit, and distribute statistical, financial, accounting, auditing, or payroll reports and tables. Prepare, review, reconcile, and issue bills, invoices, and account statements. Review, reconcile, and/or process credit card vouchers, advance deposits, overpayment, cancelled reservations, tax exemptions, and voucher (e.g., Marriott Rewards and gift certificates) invoices. Respond to and/or resolve questions or disputes from Marriott's Shared Service Center/guest, credit card companies, and banks. Conduct credit checks as directed. Follow-up and resolve past due accounts. Set up, maintain, and manage collections of check guarantee service accounts.<br>Assist management in training, evaluating, counseling, and motivating employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; maintain confidentiality of proprietary information; protect company assets. Anticipate and address guests’ service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Read and visually verify information; stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 2 years of related work experience.<br>Supervisory Experience: At least 1 year of supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather&nbsp;and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver&nbsp;a&nbsp;meaningful guest experience, we encourage you to explore&nbsp;your next career opportunity&nbsp;with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​&nbsp;begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Role Purpose: (Why This Role Exists) As an Cold Caller at FlapKap, you are the engine of our top-of-funnel growth.<br> Your mission is to identify, engage, and qualify the right merchant prospects — converting cold outreach into qualified, meeting-ready opportunities for our Business Development Representatives (BDRs) to close.<br> You are not just filling a calendar; you are building the pipeline that funds FlapKap’s next growth chapter.<br> Success Definition (What Great Looks Like) In the first 1–3 months, success means: Completed onboarding: mastered FlapKap’s product suite, ideal customer profile (ICP), and core messaging across all target verticals.<br> Running a consistent outbound cadence of 90+ daily activities (calls, emails, LinkedIn) with a structured, data-driven approach.<br> Booked your first 50+ qualified meetings for BDRs with accurate and insightful handoff notes.<br> In The First 12 Months, Success Means Consistently hitting or exceeding monthly quotas for qualified meetings booked and pipeline generated.<br> Demonstrated measurable improvement in call-to-meeting and meeting-to-opportunity conversion ratios.<br> Recognized as a key pipeline contributor — a trusted partner to the BDR team with a reputation for quality over quantity.<br> Core Responsibilities: (List 6–10 outcome-focused responsibilities): Outbound Prospecting &amp; Lead Generation: Build and maintain a targeted prospect list across FlapKap’s key verticals: F&amp;B, Clinics, Retail, and B2B.<br> Research target accounts to identify key decision-makers (owners, GMs, Finance Directors) and understand their business context.<br> Execute high-volume outbound outreach via cold calling, personalised email sequences, and LinkedIn social selling.<br> Discovery &amp; Qualification: Conduct structured discovery calls using BANT and SPIN frameworks to assess prospect fit, urgency, and buying intent.<br> Qualify leads against FlapKap’s ICP criteria including revenue threshold, operational history, and sector eligibility.<br> Meeting Booking &amp; BDR Handoff Schedule high-quality qualified meetings for BDRs, ensuring smooth handoff with detailed context on the prospect’s profile and pain points.<br> Maintain a strong show rate by confirming and reminding prospects ahead of scheduled meetings.<br> CRM &amp; Reporting: Log all activities, conversations, and pipeline updates accurately in the CRM (HubSpot).<br> Provide weekly activity reports and conversion metrics to the Head of Sales.<br> Market Intelligence &amp; Continuous Learning: Stay current on industry trends, competitor offerings, and FlapKap product updates to sharpen messaging.<br> Share prospect feedback and market signals with the product and credit teams to improve targeting.<br> ● Competitive Salaries ● Paid time off ● Healthcare coverage ● A highly collaborative team environment that will support your professional and personal growth ● A culture that promotes Work-Life balance and Wellbeing ● A culture of learning and innovation +1 years of experience in an SDR, BDR, or outbound sales role — fintech, SaaS, or B2B services strongly preferred.<br> Proven track record of meeting or exceeding outbound activity and meeting-booking quotas.<br> Hands-on experience with high-volume cold calling and multi-channel outbound sequences (email + phone + LinkedIn).<br> Solid working knowledge of sales qualification frameworks such as BANT and SPIN.<br> Experience using a CRM platform (HubSpot, Salesforce, or similar) to manage pipeline and report on activity.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.<br>The Seller Support Associate acts as the primary interface between Amazon and our business partners. The Seller Support Associate will be responsible for providing timely and accurate operational support to Merchants selling on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Seller Support Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone and/or email cases.<br> <br> Summary of Responsibilities<br> - Demonstrates effective, clear and professional written and oral communication.<br> - Working with Contact Centre environment in metric driven environment to serve Amazon Sellers and Vendor World Wide<br> - Support World Wide Sellers and Vendors in different languages using Amazon approved translation tools <br> - Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers’ issues<br> - Builds Platform and business knowledge to better serve sellers<br> - Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.<br> - Demonstrates excellent time-management skills and the ability to work independently knowledge while using departmental resources, policies and procedures.<br> - Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.<br> - Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.<br> - Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.<br> - Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.<br> <br>- 1+ years of customer service experience<br>- 1+ years of driving process improvements experience<br>- Experience with Microsoft Office products and applications<br>- Experience with Excel<br>- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays<br>- Speak, write, and read fluently in English<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>To lead teams to meet and exceed business objectives ensuring the consistent achievement of all financial and operational KPI s across the Client. . Direct involvement in the recruitment, selection induction and ongoing skills development for all direct reports, ensuring we attract and retain the best talent. Line management responsibility for Client Operations Managers. Ensure CLOE metrics are consistently achieved and appropriate actions taken to address any shortfall. Undertake formal quarterly performance reviews and 1:1 meetings with direct reports against KPI s. Apply a process of continuous review and proactive management of absenteeism and attrition across all Teams taking appropriate action where necessary. Management of any campaign migration or new business implementation for the Client.</p><p>Apply process for tracking of client satisfaction and complaints in terms of response and resolution. Ensure process audits are completed quarterly for each customer related transaction and improvement plans agreed. Preparing, analyzing and presenting data to the client as part of monthly performance reviews. Ensure forecasts and work schedules are accurately completed using relevant client information and scheduling tool. Ensure integrity and accuracy of financial reporting and analysis on client level Ensure budgeted revenue and EBITDA is achieved, by ensuring client is invoiced for all billed hours . Ensure team members are recruited on time and with appropriate skills, and aligned with client forecast, ensuring absenteeism and attrition are managed to maximize EBITDA contribution.</p><p>To ensure actions from Employee Satisfaction survey are implemented and continuously reviewed. Overall accountability for training, development and mentoring of direct reports to provide opportunities for skills expansion and career development. Facilitate a culture of open and honest 2 way communication ensuring key messages are cascaded. Manage client relationship at an operational level in terms of coordinating information and data requests and delivery of these within agreed timescales and to required quality. Co-ordination of responses to any client change control requests. Ensure call monitoring is undertaken in line with CLOE and reported monthly across representative sample of all transaction types and appropriate action taken to correct any shortfall. Ensure client satisfaction surveys are undertaken and action plans implemented and reviewed. Management of any client escalations relating to the Operational team s performance.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Requirements: English Proficiency of C1, with a second language being a plus. 7 - 10 years of experience in the call center industry. Proven 3 -year experience as an operations Manager or equivalent title is a must US Account Experience Strong background in handling U.S.-based clients, understanding cultural nuances, SLAs, and compliance requirements is a MUST Multi-Team Management Experience managing multiple teams and operations managers (overseeing at least 300 to 500 FTEs). P&amp;L and Financial Acumen Proven track record of managing budgets, revenue, and operational costs to maximize profitability. Client &amp; Stakeholder Management Experience in client negotiations, QBRs, and strategic partnerships . Six Sigma (Green Belt or Black Belt) Lean Management Outliers Management Certification PMP (Project Management Professional) COPC Certification</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div><span >How you will contribute</span></div><div><span ><br></span></div><div><span >You will:</span></div><div><span ><br></span></div><div><span >Provide specialist technical expertise to lead both proactive and reactive Recruitment activities in accordance with MDLZ policies, standard operating procedures and guidelines</span></div><div><span >Drive the end-to-end recruitment process, partnering with the People Manager and People Lead providing market insights and accountable for candidate experience, including tracking, assessment, feedback and offer (for externals) and assists with internal offers as needed</span></div><div><span >Work with People Managers to establish business requirements and to determine applicant requirements, leads and coaches managers throughout process to drive identification, selection and landing of best talent</span></div><div><span >Work with TA Coordinator to deliver the end-to-end recruitment process for candidates</span></div><div><span >Source the best candidates for vacancies using range of mediums and channels- owning the creation and execution of a sourcing strategy to generate both active and passive talent for current and future vacancies</span></div><div><span >Act as a candidate relationship manager during hiring processes for immediate needs while proactively building talent pools for future hiring needs and provide high-touch support for key Recruitment moments that matter to candidates and hiring</span></div><div><span >Collaborate with BU Talent Acquisition Lead an/or TA Lead to understand and implement processes, drive continuous improvement and provide quality service. Drives operational efficiency with a focus on continuous improvement, candidate and hiring manager experience and meeting SLAs. Support BU TA Lead and/or TA Lead with candidate and hiring manager satisfaction monitoring and implementing continuous improvement initiatives</span></div><div><span >What you will bring</span></div><div><span ><br></span></div><div><span >A desire to drive your future and accelerate your career and the following experience and knowledge:</span></div><div><span ><br></span></div><div><span >Experience in talent acquisition processes and channels with dedicated and specialised expertise in sourcing , assessment, matching, selling and closing capabilities</span></div><div><span >Expertise in local market knowledge, the most effective sourcing channels, industry networks, and competitive landscapes to drive efficiency in recruitment process</span></div><div><span >Strong stakeholder management, collaboration and influencing skills</span></div><div><span >Good written and verbal communication skills</span></div><div><span >Drive for results &amp; customer service orientation</span></div><div><span >Strong project and vendor management skills, ability to lead complex projects and pro-actively manage work and drive continuous improvement</span></div><div><span >More about this role</span></div><div><br></div><div><span ><b>Education / Certifications:</b></span></div><div><span ><br></span></div><div><span >&nbsp;Bachelor's degree in human resources, Business Administration, or a related field</span></div><div><span >Job specific requirements:</span></div><div><span ><br></span></div><div><span >Experience: 5–7 years of talent acquisition or recruitment experience, preferably in FMCG, manufacturing, or multinational environments</span></div><div><span >Language: Fluent in Arabic and English (written and spoken)</span></div><div><span >Technical Skills: Proficiency in ATS platforms (e.g., Workday, LinkedIn Recruiter, and MS Office</span></div><div><span >Knowledge: Understanding of the Egyptian labor market, sourcing channels, and employment legislation</span></div><div><span >Travel requirements:</span></div><div><br></div><div><br></div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Experience: 5 7 years of talent acquisition or recruitment experience, preferably in FMCG, manufacturing, or multinational environments</p><p>Language: Fluent in Arabic and English (written and spoken)</p><p>Technical Skills: Proficiency in ATS platforms (e.g., Workday, LinkedIn Recruiter, and MS Office</p><p>Knowledge: Understanding of the Egyptian labor market, sourcing channels, and employment legislation</p><p>Travel requirements: Work schedule: No Relocation support available</p><p>Strong stakeholder management and influencing skills</p><p>Excellent communication and interpersonal skills</p><p>Ability to manage multiple requisitions simultaneously with strong prioritization</p><p>Data-driven mindset with ability to leverage recruitment analytics</p><p>Proactive, self-starter attitude with a sense of urgency</p><p>High attention to detail and process orientation</p><p>Passion for diversity, equity, and inclusion in hiring</p><p>Bachelor's degree in human resources, Business Administration, or a related field</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><strong>1</strong></span><span><span><strong>Job Title</strong></span></span><p><span>Assistant Manager</span></p><br><span><span>Department</span></span><p><span>Customer Care Unit, RBG</span></p><br><br><span><span>Direct Supervisor</span></span><p><span>Service Manager</span></p><br><span><span>Job Number</span></span><p><span><strong>J +</strong></span></p><br><br><span><strong>2</strong></span><span><strong>Job Purpose</strong></span><br><p><span>To lead and manage a high-performing complaints team by driving <strong>end-to-end customer outcomes, CSAT improvement, quality, productivity, and capability building</strong>, while ensuring compliance with regulatory and service standards.</span></p><br><br><span><strong>3</strong></span><span><span>Dimensions</span></span><br><p><span>Direct Reports</span></p><br><span>6 – 8 (Complaints handling agents)</span><br><p><span>Coverage</span></p><br><span>All internal &amp; external customers of Mashreq RBG, Operations and other groups</span><br><span><strong>4</strong></span><span><span>Key Result Areas</span></span><br><p><span><span><strong><u>Performance &amp; Productivity Ownership</u></strong></span></span></p><br><ul><li><span><span>Own team and individual productivity, capacity utilization, and complaint backlog control.</span></span></li><li><span><span>Proactively manage queues, aging, and work allocation to meet TAT and service targets.</span></span></li><li><span><span>Drive performance recovery actions where KPIs fall below target.</span></span></li><li><span><span>Own end-to-end customer outcomes, not just case closure.</span></span></li><li><span><span>Drive Complaint CSAT improvement by:</span></span><ul><li><span><span>Analysing survey results, detractor themes, and response trends</span></span></li><li><span><span>Identifying service gaps and recovery opportunities</span></span></li><li><span><span>Implementing targeted actions to improve <strong>CSAT score and survey response rate</strong></span></span></li></ul></li></ul><p><span><span><strong><u>End-to-End Complaint &amp; CSAT Ownership</u></strong></span></span></p><br><ul><li><span><span>Ensure customer communications are <strong>clear, empathetic, accurate, and professional</strong>.</span></span></li></ul><p><span><span><strong><u>Quality, Compliance &amp; Risk-Control</u></strong></span></span></p><br><ul><li><span><span>Ensure all complaints are handled in line with <strong>SOPs, Consumer Protection Regulations, and internal policies</strong>.</span></span></li><li><span><span>Conduct <strong>structured quality reviews</strong> and coach agents to improve decision-making and communication.</span></span></li><li><span><span>Identify and escalate <strong>regulatory, financial, and reputational risks</strong> early.</span></span></li><li><span><span>Own mid-level and complex escalations, including Head Mailbox cases.</span></span></li><li><span><span>Build strong working relationships with Business, Operations, IT, Fraud, and other units to drive faster and more effective resolutions.</span></span></li><li><span><span>Act as a single point of accountability for the team’s escalated cases.</span></span></li><li><span><span>Own the training and capability plan for the team.</span></span></li><li><span><span>Identify skill gaps using quality scores, CSAT, and case errors.</span></span></li><li><span><span>Run a structured coaching and upskilling program for:</span></span><ul><li><span><span>New joiners</span></span></li><li><span><span>Low performers</span></span></li><li><span><span>High-potential team members</span></span></li></ul></li></ul><p><span><span><strong><u>Escalation &amp; Stakeholder Management</u></strong></span></span></p><br><p><span><span><strong><u>Training, Coaching &amp; Capability Building</u></strong></span></span></p><br><ul><li><span>Ensure the team is certified and compliant with required knowledge and skill standards.</span></li></ul><p><span><span><strong><u>Continuous Improvement &amp; Root Cause</u></strong></span></span></p><br><ul><li><span><span>Analyze complaint trends, repeat issues, and detractor feedback.</span></span></li><li><span><span>Provide root-cause insights to management and business units.</span></span></li><li><span><span>Actively participate in and lead process, system, and customer journey improvement initiatives</span></span><span>.</span></li></ul><br><span><strong>5</strong></span><span><span><strong>Operating Environment, Framework and Boundaries, Working Relationships</strong></span></span><br><ul><li><p><span><span>Operates within the Bank’s governance framework, regulatory obligations (including CPR standards), and internal complaint handling policies and procedures.</span></span></p><br></li><li><p><span><span>Ensures adherence to compliance, risk management, and operational control requirements while balancing customer advocacy.</span></span></p><br></li><li><p><span><span>Exercises decision-making authority within defined delegations and escalates matters beyond authority or with systemic/strategic implications.</span></span></p><br></li><li><p><span><span>Reports suspicious transactions, system lapses, or policy breaches promptly to the line manager and governance committees.</span></span></p><br></li></ul><br><br><span><strong>6</strong></span><span><span><strong>Problem Solving</strong></span></span><br><ul><li><p><span><span>Demonstrates ownership, proactive problem-solving, and a data-driven approach to resolving complex issues.</span></span></p><br></li><li><p><span><span>Liaises and coordinates across cross-functional teams to align stakeholders and ensure timely escalation.</span></span></p><br></li><li><p><span><span>Navigates complex problem scenarios, engaging senior management, regulators, and external partners as needed.</span></span></p><br></li><li><p><span><span>Strong troubleshooting skills to resolve difficult transactions and implement permanent solutions.</span></span></p><br></li><li><p><span><span>Communicates persuasively and empathetically, fostering trust while safeguarding the bank’s reputation</span></span></p><br></li></ul><br><span><strong>7</strong></span><span><span><strong>Decision Making Authority &amp; Responsibility</strong></span></span><br><ul><li><p><span><span>Financial Authority to execute discretionary waivers / reversals for customers justified by the investigations conducted for the respective complaints</span></span></p><br></li><li><p><span><span>Hiring of right resources, periodic capacity validation and assessment of training requirements</span></span></p><br></li><li><p><span><span>Authority to recommend process reviews, system changes and modifications across all related functions to improve TAT, technology changes and enhancements on processes and systems impacting the CCU and its performance, quality and customer satisfactions</span></span></p><br></li></ul><br><span><strong>8</strong></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><strong>1</strong></span><span><span><strong>Job Title</strong></span></span><p><span>Assistant Manager</span></p><br><span><span>Department</span></span><p><span>Customer Care Unit, RBG</span></p><br><br><span><span>Direct Supervisor</span></span><p><span>Service Manager</span></p><br><span><span>Job Number</span></span><p><span><strong>J +</strong></span></p><br><br><span><strong>2</strong></span><span><strong>Job Purpose</strong></span><br><p><span>To lead and manage a high-performing complaints team by driving <strong>end-to-end customer outcomes, CSAT improvement, quality, productivity, and capability building</strong>, while ensuring compliance with regulatory and service standards.</span></p><br><br><span><strong>3</strong></span><span><span>Dimensions</span></span><br><p><span>Direct Reports</span></p><br><span>6 – 8 (Complaints handling agents)</span><br><p><span>Coverage</span></p><br><span>All internal &amp; external customers of Mashreq RBG, Operations and other groups</span><br><span><strong>4</strong></span><span><span>Key Result Areas</span></span><br><p><span><span><strong><u>Performance &amp; Productivity Ownership</u></strong></span></span></p><br><ul><li><span><span>Own team and individual productivity, capacity utilization, and complaint backlog control.</span></span></li><li><span><span>Proactively manage queues, aging, and work allocation to meet TAT and service targets.</span></span></li><li><span><span>Drive performance recovery actions where KPIs fall below target.</span></span></li><li><span><span>Own end-to-end customer outcomes, not just case closure.</span></span></li><li><span><span>Drive Complaint CSAT improvement by:</span></span><ul><li><span><span>Analysing survey results, detractor themes, and response trends</span></span></li><li><span><span>Identifying service gaps and recovery opportunities</span></span></li><li><span><span>Implementing targeted actions to improve <strong>CSAT score and survey response rate</strong></span></span></li></ul></li></ul><p><span><span><strong><u>End-to-End Complaint &amp; CSAT Ownership</u></strong></span></span></p><br><ul><li><span><span>Ensure customer communications are <strong>clear, empathetic, accurate, and professional</strong>.</span></span></li></ul><p><span><span><strong><u>Quality, Compliance &amp; Risk-Control</u></strong></span></span></p><br><ul><li><span><span>Ensure all complaints are handled in line with <strong>SOPs, Consumer Protection Regulations, and internal policies</strong>.</span></span></li><li><span><span>Conduct <strong>structured quality reviews</strong> and coach agents to improve decision-making and communication.</span></span></li><li><span><span>Identify and escalate <strong>regulatory, financial, and reputational risks</strong> early.</span></span></li><li><span><span>Own mid-level and complex escalations, including Head Mailbox cases.</span></span></li><li><span><span>Build strong working relationships with Business, Operations, IT, Fraud, and other units to drive faster and more effective resolutions.</span></span></li><li><span><span>Act as a single point of accountability for the team’s escalated cases.</span></span></li><li><span><span>Own the training and capability plan for the team.</span></span></li><li><span><span>Identify skill gaps using quality scores, CSAT, and case errors.</span></span></li><li><span><span>Run a structured coaching and upskilling program for:</span></span><ul><li><span><span>New joiners</span></span></li><li><span><span>Low performers</span></span></li><li><span><span>High-potential team members</span></span></li></ul></li></ul><p><span><span><strong><u>Escalation &amp; Stakeholder Management</u></strong></span></span></p><br><p><span><span><strong><u>Training, Coaching &amp; Capability Building</u></strong></span></span></p><br><ul><li><span>Ensure the team is certified and compliant with required knowledge and skill standards.</span></li></ul><p><span><span><strong><u>Continuous Improvement &amp; Root Cause</u></strong></span></span></p><br><ul><li><span><span>Analyze complaint trends, repeat issues, and detractor feedback.</span></span></li><li><span><span>Provide root-cause insights to management and business units.</span></span></li><li><span><span>Actively participate in and lead process, system, and customer journey improvement initiatives</span></span><span>.</span></li></ul><br><span><strong>5</strong></span><span><span><strong>Operating Environment, Framework and Boundaries, Working Relationships</strong></span></span><br><ul><li><p><span><span>Operates within the Bank’s governance framework, regulatory obligations (including CPR standards), and internal complaint handling policies and procedures.</span></span></p><br></li><li><p><span><span>Ensures adherence to compliance, risk management, and operational control requirements while balancing customer advocacy.</span></span></p><br></li><li><p><span><span>Exercises decision-making authority within defined delegations and escalates matters beyond authority or with systemic/strategic implications.</span></span></p><br></li><li><p><span><span>Reports suspicious transactions, system lapses, or policy breaches promptly to the line manager and governance committees.</span></span></p><br></li></ul><br><br><span><strong>6</strong></span><span><span><strong>Problem Solving</strong></span></span><br><ul><li><p><span><span>Demonstrates ownership, proactive problem-solving, and a data-driven approach to resolving complex issues.</span></span></p><br></li><li><p><span><span>Liaises and coordinates across cross-functional teams to align stakeholders and ensure timely escalation.</span></span></p><br></li><li><p><span><span>Navigates complex problem scenarios, engaging senior management, regulators, and external partners as needed.</span></span></p><br></li><li><p><span><span>Strong troubleshooting skills to resolve difficult transactions and implement permanent solutions.</span></span></p><br></li><li><p><span><span>Communicates persuasively and empathetically, fostering trust while safeguarding the bank’s reputation</span></span></p><br></li></ul><br><span><strong>7</strong></span><span><span><strong>Decision Making Authority &amp; Responsibility</strong></span></span><br><ul><li><p><span><span>Financial Authority to execute discretionary waivers / reversals for customers justified by the investigations conducted for the respective complaints</span></span></p><br></li><li><p><span><span>Hiring of right resources, periodic capacity validation and assessment of training requirements</span></span></p><br></li><li><p><span><span>Authority to recommend process reviews, system changes and modifications across all related functions to improve TAT, technology changes and enhancements on processes and systems impacting the CCU and its performance, quality and customer satisfactions</span></span></p><br></li></ul><br><span><strong>8</strong></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>The Learning and Development Manager role is an exciting opportunity to shape the future of talent development within our dynamic IT Services company. In this position, you will play a pivotal role in designing and implementing innovative learning programs that empower our employees to reach their full potential. We believe in fostering a culture of continuous learning, and as the Learning and Development Manager, you will be at the forefront of this initiative, driving engagement and enhancing overall employee satisfaction.</p><p>As a key member of our team, you will collaborate closely with various departments to identify training needs and develop tailored solutions that align with our organizational goals. Your expertise will not only contribute to the professional growth of individuals but also to the strategic objectives of the company. We are committed to providing our employees with the resources and support they need to advance their careers, and your leadership will be crucial in achieving this vision.</p><p>In addition to your role in program development, you will also have the opportunity to mentor and guide a team of training professionals. This collaborative environment encourages knowledge sharing and innovation, allowing you to lead by example and inspire others. We value your input and encourage you to bring your unique perspective to our learning initiatives, ensuring that they are relevant and impactful. Join us in creating a thriving workplace where every employee has the chance to grow and succeed.</p><p><b>Responsibilities:</b></p><ol><li>Design and implement comprehensive learning and development programs that align with the company's strategic objectives, utilizing tools such as Learning Management Systems (LMS) to track progress and engagement.</li><li>Conduct regular training needs assessments to identify skill gaps within the organization, ensuring that all training initiatives are data-driven and targeted towards enhancing employee performance.</li><li>Collaborate with department heads to develop customized training solutions that address specific challenges and promote cross-functional collaboration among teams.</li><li>Evaluate the effectiveness of training programs through feedback and performance metrics, making necessary adjustments to improve content and delivery methods.</li><li>Manage and mentor a team of training specialists, fostering a culture of continuous improvement and professional development within the learning department.</li><li>Develop and maintain relationships with external training vendors and consultants to expand the range of learning opportunities available to employees.</li><li>Organize and facilitate workshops, seminars, and training sessions that promote employee engagement and skill enhancement, ensuring a positive learning environment.</li><li>Stay current with industry trends and best practices in learning and development, incorporating innovative approaches to enhance the training experience.</li><li>Prepare and present reports to senior management on the status and impact of learning initiatives, demonstrating the value of investment in employee development.</li></ol> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul><li>Strong project management skills to effectively oversee multiple training initiatives simultaneously.</li><li>Excellent communication abilities, essential for presenting ideas and collaborating with diverse teams.</li><li>Proficiency in Learning Management Systems (LMS) and other educational technology tools to facilitate training delivery.</li><li>Analytical skills to assess training needs and evaluate program effectiveness based on measurable outcomes.</li><li>Leadership capabilities to inspire and guide a team of training professionals towards achieving common goals.</li><li>Creativity in developing engaging training materials that cater to various learning styles and preferences.</li><li>Knowledge of adult learning principles to ensure training programs are relevant and impactful for all employees.</li></ul></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br><p><strong><u>Why join us?</u></strong></p><br><br><p>If you’re looking for a career where you can find different opportunities to develop, join HSBC&nbsp;and discover how valued you’ll be and how your future will be rich with potential. HSBC offers the opportunity to develop a fulfilling career within a supportive and inclusive environment where everyone can achieve their full potential.</p><br><br><br><p><strong><u>The Opportunity:</u></strong></p><br><br><p>Processor will be supporting Account servicing UAE customers by providing list of services and maintenance on Customers profile.</p><br><br><br><p><strong><u>The Responsibility:</u></strong></p><br><br><p>Processor will be responsible for the below:</p><br><br><ul><li>Meet Daily/Monthly targets on productivity and quality as per the targets and metrics defined for the process and ensure that the process related procedures are implemented and followed</li><li>Agreed volume of work is handled contributing to the achievement of the unit/department/center performance target and ensure that the customer issues / problems are effectively investigated and resolved or appropriately referred with recommendations.</li><li>All data requirements (timesheets, leave requests, absence requests and ad hoc process information) is completed and updated in a timely manner</li><li>Assist line manager/supervisor with managing day-to-day operations and support colleagues on process if needed.</li><li>Participate in team meeting / team activities, work towards sustaining team spirit and Support achievement of team objectives.</li><li>Work well independently; complete assigned tasks in the established timeframe as per the process benchmarks and provide the authorities the required information by prepare the reply letter.</li><li>Provide service to customers by focusing on resolving requests efficiently, accurately, and professionally and Demonstrate ways to improve customer service, increase productivity.</li><li>Demonstrate knowledge of features, benefits and procedures and take initiative to review daily process updates for defect free implementation. and maintain equipment, systems and general work environment in good condition, adhering to all appropriate procedures.</li></ul><p><strong>Requirements</strong></p><br><br><ul><li>Excellent command of English language (written &amp; speaking)</li><li>WPB Experience is a plus</li><li>Ability to work under flexible shifts</li><li>Is accountable for the effective cascade of communication across the team and&nbsp;for the delivery &amp; continuous improvement of performance</li><li>Meet or exceed PLAs; reduce operational risk</li><li>Strong customer orientation and passionate about delivering superior customer service and demonstrate high energy; be PRO-ACTIVE, extremely positive and a highly effective problem solver,</li><li>Ability to take complete ownership and facilitate end to end customer journey</li><li>Fast learner and have a “can do” approach and needs to be adept and flexible to rapidly changing business, internal scenarios and unexpected events and ability to understand complex concepts and extract relevant information from extensive documentation quickly</li></ul><br><p><strong>You’ll achieve more at HSBC</strong></p><br><br><p>HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”</p><br><br><br><br> </div>

<p><h4>JLL empowers you to shape a brighter way.</h4> <p>Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.</p> <h4>Reports to:</h4> <p>Program/Project Director or Senior HSE Manager</p> <h4>Direct reports:</h4> <p>Project teams (as applicable) including HSE Officer and HSE Inspector</p> <h4>Collaborates with:</h4> <ul> <li>Senior HSE Manager</li> <li>HSE Lead & Subject Matter Expert – MEA</li> <li>Program & Project Directors/Managers/Associates</li> <li>Construction & Logistics Directors/Managers</li> <li>Other Directors within the JLL Business</li> <li>Regional Functional Support Leads (SMEs)</li> <li>Talent Acquisition Leads</li> <li>MEA HR team representative</li> <li>Service Line Bid Managers</li> <li>Document Controllers</li> <li>QA/QC Auditor</li> <li>External Consultants’ HSE teams and representatives</li> <li>Client HSE teams and representatives</li> </ul> <h4>Years of experience:</h4> <p>7-10 years</p> <hr> <h4>Roles and responsibilities</h4> <h5>Business management</h5> <ul> <li>Helps implement annual HSE business plan objectives and targets at the program/project level</li> <li>Contributes to ‘work winning’ by contributing to RFP responses (as required)</li> <li>Implements the requirements of our ISO 45001 certified Occupational Health & Safety Management System (OHSMS) and provides feedback on potential improvement opportunities</li> <li>Provides HSE support and guidance to program/project staff</li> <li>Helps to deliver JLL’s Global Week campaign on their assigned program/project</li> <li>Implements all new and revised HSE plans, processes, procedures, and other documents as communicated by the Senior HSE Manager or HSE Lead & Subject Matter Expert</li> <li>Attends all MEA HSE meetings and proactively participates</li> </ul> <h5>Program start-up and mobilization</h5> <ul> <li>Acts as primary project contact for HSE matters on their program/project</li> <li>Works with project teams to identify HSE resource requirements</li> <li>Works with project teams to understand client HSE requirements and deliverables</li> <li>Develops and delivers project specific documents (e.g. HSE plans, procedures, forms) using templates from the knowledge platform (KP)</li> <li>Consults with the MEA HSE Lead & SME if client required documents are not available on the KP</li> <li>Submits all project specific HSE documents for the required QA/QC checks</li> <li>Conducts technical evaluations on consultant/contractor technical RFP returns</li> <li>Reviews consultant and contractor HSE document submissions for suitability and compliance with client, legal and JLL requirements</li> <li>Ensures a comprehensive project HSE plan is developed and complies with JLL requirements</li> </ul> <h5>Project delivery</h5> <ul> <li>Conducts internal HSE review meetings and inspections/audits to ensure compliance with the HSE management plan and client requirements</li> <li>Conducts inspections to monitor staff compliance to their HSE responsibilities and JLL requirements; reports any non-compliance to the Senior HSE Manager or program/project Director</li> <li>Provides HSE advice and guidance to the program/project Director</li> <li>Manages performance of direct reports and deals effectively with non-performance issues when needed in a timely manner</li> <li>Conducts audits and inspections to ensure that specified HSE deliverables and contractual obligations are implemented; deals effectively with any shortfalls in performance</li> <li>Ensures the performance of client-employed consultants and contractors is monitored against their contractual requirements and approved HSE plans, raising any issues with the client</li> <li>Provides HSE performance reports and presentations to the client and stakeholders</li> <li>Ensures a structured program of training is delivered to both the project and HSE team</li> <li>Drives a positive safety culture through recognition of important project milestones (e.g. million manhours) and individual behaviors</li> <li>Provides project achievement details to the Senior HSE Manager or MEA HSE Lead & SME in a timely manner</li> <li>Ensures project compliance with all JLL corporate and regional HSE requirements</li> <li>Develops and maintains an environment of trust, diversity, and inclusion</li> <li>Demonstrates behaviors and leadership in line with JLL core values, adhering to the code of ethics in all areas of work delivery and instills this into the whole team at every opportunity</li> <li>Provides support, guidance and coaching to team members</li> <li>Conducts a monthly team meeting to engage, communicate, and cascade information to team members</li> <li>Collates program/project HSE performance data, produces a monthly performance report, and submits to the designated Senior Manager (if applicable), program/project Director and client</li> <li>Conducts project audits to validate compliance with OHSMS, project HSE plans and client HSE deliverables</li> <li>Provides the Senior HSE Manager or MEA HSE Lead & SME with on-time HSE performance statistics for inclusion in the monthly ExCom HSE report</li> </ul> <h5>Human resources management</h5> <ul> <li>Assists the Talent Acquisition team in identifying and selecting suitable HSE candidates</li> <li>Engages in selection, interviewing and recruitment of project HSE candidates (below Director level) with relevant Project Directors</li> <li>Seeks to further the diversity and inclusion agenda and targets (including Saudization and Emiratization targets) throughout the recruitment process</li> <li>Interprets and incorporates HSE business plan objectives into their own (and team members’) goal setting</li> <li>Ensures timely completion of all performance management processes in Workday</li> <li>Ensures the correct management of underperforming direct reports, ensuring correct HR processes are followed and consultation at every stage is sought in a timely manner</li> </ul> <h4>Location:</h4> <p>On-site – Cairo, EGY</p> <p>If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!</p> <p>At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.</p> <h4>JLL privacy notice</h4> <p>Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally, the personal information we collect from you is for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with an appropriate level of security and keep it for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.</p> <p>Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.</p></p><p></p>

<p><h4>Deloitte Innovation Hub | Cloud & DevOps Engineering Senior Technical Lead, Cairo, Egypt</h4> <p>Connect to your career at Deloitte</p> <p>Deloitte, established globally in 1845, is the world’s largest and leading professional services firm, providing Audit & Assurance, Tax & Legal and Consulting and related services to public and private clients spanning multiple industries. Present in more than 150 countries, Deloitte is distinct in its ability to help clients solve their most complex problems, from strategy to implementation.</p> <p>Deloitte Innovation Hub (DIH) is a strategic initiative established to support our ambition to become the leading business transformation partner of choice for our clients and to expand and scale our delivery footprint across EMEA. With access to a scaled, diverse, highly skilled, motivated, and engaged workforce, DIH is delivering complex technical solutions for clients’ most complex business problems, across portfolios that include ‘Strategy & Transactions’, ‘Customer’, ‘Engineering, AI & Data’, ‘Enterprise, Technology & Performance’ and ‘Cyber’. DIH is aiming to become the destination for top talents in Egypt for a long, exciting career.</p> <p>We invest in outstanding people of diverse talents and backgrounds and empower them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we. Our organization has grown in scale and diversity, providing services across the region, with our shared culture remaining the same. We aim to help clients realize their ambitions, make a positive difference in society, and maximize the success of our people. This drive fuels the commitment and humanity that run deep through our every action.</p> <h4>Connect to your opportunity</h4> <ul> <li>Work with a team to realize the ultimate solution for infrastructure and network configuration, automation and deployment for AWS, GCP, Azure.</li> <li>Build and innovate to replace large-scale manual operating processes with scripts and applications.</li> <li>Contribute to build and deploy automation support (CI/CD) in AWS, GCP, Azure.</li> <li>Develop infrastructure as code and testable infrastructure in AWS, GCP, Azure.</li> <li>Develop appropriate metrics to demonstrate performance and operational efficiency by also thinking on how to script and automate better (value) chain monitoring and (chain) testing.</li> <li>Drive analysis, design and development of automation tools for configuration, provisioning, deployment, development, and operational tasks.</li> <li>Work cross-functionally with various App DevOps teams to test and drive amazing results in an international context.</li> <li>Design automated systems management solutions with self-repair/healing as the goal.</li> <li>Focus on reducing technical lead time for infra and network for all DevOps teams.</li> <li>Provide huge positive customer impact by reducing downtime and costs.</li> </ul> <h4>Connect to your skills and professional experience</h4> <ul> <li>10+ years’ experience with cloud hyperscales, such as GCP, AWS or Azure.</li> <li>Experience in cloud implementation such as application development and infrastructure as code (Terraform, AWS SAM, CloudFormation).</li> <li>Confident with key DevOps practices - CI/CD, IaaS, containerization and deployment pipelines.</li> <li>Provide expertise in one or more of the following areas: sysadmin, IaaS, full stack development, virtualization/containerization, environments and configuration management.</li> <li>Experience with Python, Bash, Go scripting.</li> <li>Understand the importance of observability and have built systems to focus on early insight into issues using monitoring and alerting.</li> <li>Pioneer DevOps/SRE best practices with a curious mind and an ability to mentor junior employees.</li> <li>Able to design and build frameworks or toolsets to be reused by the wider engineering community.</li> <li>Extensive experience and expertise across the Splunk platform, its architecture and distributed components including premium apps (ITSI, Enterprise Security, Phantom, etc.).</li> <li>Experience with data streaming technologies.</li> <li>Experience of agile methodologies and associated toolsets and code repositories.</li> <li>Strong collaboration and stakeholder engagement skills.</li> <li>Self-motivated and organized person.</li> <li>High level of attention to detail, the ability to think architecturally at ‘big picture’ and able to translate this into practical implementation.</li> </ul> <h4>Desirable</h4> <ul> <li>Cloud certified with experience.</li> </ul> <h4>Required</h4> <ul> <li>Strong technical skills and demonstrated experience in each of the following areas:</li> <li>Excellent communication (written and oral) and interpersonal skills.</li> <li>Deliver right solution architecture, automation and technology choices starting from experimentation and proof of concept phases of new analytical models.</li> <li>Demonstrated teamwork and collaboration in a professional setting.</li> <li>Flexible and willingness to work on different projects and programming.</li> <li>Coordinate the work of a small team of junior engineers, or the build of a sizable application or tooling component.</li> </ul> <h4>Connect to your service line - Consulting</h4> <p>Distinctive thinking, deep expertise, and collaborative work. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest challenges around, join us. Together, we’ll make an impact on those matters.</p> <h4>Personal independence</h4> <p>Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your immediate family members are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.</p> <h4>Connect to your industry</h4> <p>“What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte’s clients include many of the world’s largest organizations; I wanted to be part of a team that made a difference that I could be proud of.” - Dan, Technology and Transformation</p> <h4>Our commitment to you</h4> <p>Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.</p> <p>We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.</p> <p>Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.</p> <h4>Connect to your next step</h4> <p>A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.</p></p><p></p>