Cyber Security Engineer Jobs in Egypt
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<p> <b>Responsibilities: </b> <br> Develop automation and management solutions with a keen focus on scalability, observability, automation, reliability, security, and quality. <br> Build and implement tools and frameworks to automate and monitor deployments for company s applications and operations. <br> Design, implement, and operate solutions that empower engineering to deliver the best software while using the computing resources efficiently. <br> Manage and operate clients/internal environments, releases, and deployments. <br> Design, implement, and maintain the CI/CD pipelines.<br> Work with distributed teams/clients across different time zones effectively. <br> Participate in creating and maintaining technical documentation to ensure efficient planning and execution. <br> Point of contact and coordination between different development and operational teams. <br> Design, create and maintain comprehensive documentation of best practices for all implemented services.</p> <p> </p> <p> <b>Knowledge and Skills: </b> <br> Bachelor s degree in computer science or engineering <br> <b>Work experience as a DevOps engineer. <br> Very good understanding of CI/CD patterns and tools such as Jenkins<br> Hands-on experience of Ansible, Shell scripting.</b> <br> Knowledge in supporting Linux based infrastructure. <br> Knowledge in Docker, administration and troubleshooting is a plus. <br> Knowledge with Elasticsearch and Kafka scalability and operations is a plus. <br> Knowledge in one of the following databases: MySQL, Oracle, or MongoDB. <br> Passionate about technology and Internet. <br> Excellent oral and written communication with peers, product teams, management, and customers.</p> <p> </p> <p>IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com </p> <p> </p> <p>IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.</p> <p> </p>
<p>• Define the enterprise analytical architecture — common facts, dimensions, conformed hierarchies, subject-area marts, semantic models, and reusable design patterns</p><p>• Set engineering standards for grain, keys, joins, temporal/effective-date logic, transformation design, testing, reconciliation, lineage, version control, and technical release</p><p>• Determine how complex approved business definitions are implemented and design reusable enterprise transformation patterns using SQL, Python, dbt, or equivalent frameworks</p><p>• Own the technical architecture and performance of shared semantic/tabular models, including relationships, hierarchies, reusable measures, calculation patterns, and security design</p><p>• Design enterprise testing and reconciliation frameworks and lead the hardest challenged-figure investigations, high-risk modelling issues, and cross-system conformance problems</p><p>Lead analytical migration and coexistence strategy, assess enterprise impact of source changes, review complex BI Engineer work, coach the team, and remain hands-on in the hardest engineering cases</p><p><strong>Requirements</strong></p><p></p><p>• Bachelor’s in Computer Science, Information Systems, Data Engineering, Engineering, or equivalent experience</p><p>• 7+ years in BI engineering, analytics engineering, analytical data modelling, or semantic modelling, including at least 2 years in a senior or technical-lead capacity</p><p>• Expert SQL — complex joins, CTEs, window functions, conditional aggregation, temporal/effective-date logic, deduplication, and performance tuning</p><p>• Deep dimensional and analytical modelling — grain, facts, dimensions, conformed dimensions, hierarchies, slowly changing dimensions, and effective-date structures</p><p>• Demonstrated experience designing enterprise or multi-domain analytical architectures, reusable transformation patterns, automated testing, reconciliation, lineage, version control, and controlled deployment</p><p>• Strong semantic/tabular modelling, advanced DAX and Python, plus evidence of architecture decisions, design review, mentoring, or ownership of complex multi-team analytical solutions</p>
<h2>bout passTechnology</h2><p>passTechnology is a SaaS company focused on building modern, scalable software products that help businesses streamline their operations and deliver exceptional user experiences. We leverage modern technologies and engineering best practices to create reliable, high-performance solutions used by customers across multiple industries.<br><br> </p><h2>About the Role</h2><p>We're looking for a skilled <strong>Backend Engineer</strong> to join our engineering team. In this role, you'll design, build, and maintain scalable backend services while collaborating with frontend engineers, product managers, and designers to deliver high-quality products.<br><br> </p><h2>Responsibilities</h2><ul><li><p>Design, develop, and maintain backend services using <strong>Node.js</strong>, <strong>NestJS</strong>, and <strong>TypeScript</strong>.</p></li><li><p>Build secure, scalable, and maintainable RESTful APIs.</p></li><li><p>Design and optimize relational databases and data models.</p></li><li><p>Write clean, testable, and maintainable code.</p></li><li><p>Participate in system architecture and technical design discussions.</p></li><li><p>Review code and contribute to engineering best practices.</p></li><li><p>Monitor, troubleshoot, and resolve production issues.</p></li><li><p>Collaborate with cross-functional teams to deliver features on schedule.</p></li><li><p>Continuously improve system performance, security, and scalability.<br> </p></li></ul><h2>What We Offer</h2><ul><li><p>Competitive salary paid in <strong>USD</strong>.</p></li><li><p>Opportunity to build impactful SaaS products with modern technologies.</p></li><li><p>A collaborative engineering culture that values clean code, ownership, and continuous improvement.</p></li><li><p>Professional growth and career development opportunities.</p></li><li><p>Full-time position with a UAE-based technology company.</p></li></ul><p></p><p><strong>Requirements</strong></p><p> </p><ul><li><p>Experience with Docker and containerized applications.</p></li><li><p>Experience with Redis and caching strategies.</p></li><li><p>Experience with message queues such as RabbitMQ, BullMQ, or Kafka.</p></li><li><p>Experience with cloud platforms such as AWS, Azure, or Google Cloud.</p></li><li><p>Familiarity with CI/CD pipelines.</p></li><li><p>Experience with microservices or distributed systems.</p></li><li><p>3+ years of professional backend development experience.</p></li><li><p>Strong experience with <strong>Node.js</strong>, <strong>TypeScript</strong>, and <strong>NestJS</strong>.</p></li><li><p>Solid understanding of REST API design and backend architecture.</p></li><li><p>Experience with PostgreSQL or MySQL.</p></li><li><p>Experience with Prisma, TypeORM, or similar ORM.</p></li><li><p>Good understanding of authentication and authorization (JWT, OAuth).</p></li><li><p>Experience using Git in a collaborative development environment.</p></li><li><p>Strong analytical and problem-solving skills.</p></li><li><p>Good written and spoken English communication skills.</p></li></ul><p></p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>We are seeking a Senior Data Engineer to design, build, and optimise scalable data solutions that enable effective use of large datasets. This role focuses on improving data systems, ensuring data quality and accessibility, and supporting informed decision-making across the business through reliable data platforms and insights.</p><p><strong>What you ll do</strong></p><ul><li>Analyse and manage raw data across existing data collection systems, recommending improvements and enhancements</li><li>Design, build, and implement new data collection and processing systems where required</li><li>Ensure data systems are secure, scalable, and accessible to relevant stakeholders</li><li>Maintain and document code for future upgrades, enhancements, and system maintenance</li><li>Provide guidance, training, and support to stakeholders on newly implemented systems</li></ul><p><strong>What skills you will learn</strong></p><ul><li>Advanced data engineering techniques and scalable system design</li><li>Hands-on experience with cloud-based data platforms and big data tools</li><li>Data governance, security, and compliance practices in enterprise environments</li><li>Stakeholder engagement and translating business needs into technical solutions</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Who you are</strong></p><ul><li>Bachelor s degree in Computer Science, Engineering, or a related field</li><li>Proven experience (5+ years) in a similar data engineering role</li><li>Strong expertise in data management (ETL), data modelling, visualisation tools (e.g., Tableau, Power BI), and data pipeline development</li><li>Proficiency in SQL and experience in programming languages such as Python or Java</li><li>Experience with Linux environments, shell scripting, and big data tools such as Hadoop and Spark</li><li>Familiarity with cloud platforms (preferably AWS or GCP), data governance, and warehousing solutions</li><li>Strong analytical thinking, problem-solving ability, and attention to detail</li><li>Effective communication and stakeholder engagement skills</li></ul><p>Not a perfect fit? _x000D_ Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p><p></p></section>
<p>Job Purpose:</p><p>Manage and support the company’s IT infrastructure, systems, networks, hardware, software, cybersecurity, and user support requirements, ensuring reliable and secure technology operations across offices and construction sites.</p><p>Key Responsibilities:</p><p>* Manage and maintain IT infrastructure, servers, networks, systems, and hardware.</p><p>* Provide technical support to employees and project/site teams.</p><p>* Install, configure, and maintain computers, laptops, printers, network devices, and other IT equipment.</p><p>* Monitor network performance, connectivity, and system availability.</p><p>* Manage user accounts, access rights, permissions, and IT assets.</p><p>* Troubleshoot hardware, software, network, and connectivity issues.</p><p>* Support IT infrastructure at construction sites and project offices.</p><p>* Implement and monitor backup, recovery, and data-security procedures.</p><p>* Support cybersecurity measures, antivirus, firewalls, and access controls.</p><p>* Coordinate with external IT vendors, service providers, and technology suppliers.</p><p>* Maintain IT documentation, asset registers, licenses, and system records.</p><p>* Support ERP, project-management, communication, and other business applications.</p><p>* Participate in IT infrastructure upgrades, system implementations, and technology projects.</p><p>* Ensure compliance with company IT policies, security standards, and procedures.</p><p><strong>Requirements</strong></p><p>* Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or related field.</p><p>* 6+ years of professional IT experience, preferably within construction, engineering, or a project-based organization.</p><p>* Strong knowledge of networking, Windows environments, hardware, software, and IT infrastructure.</p><p>* Experience with LAN/WAN, TCP/IP, Wi-Fi, VPN, routers, switches, and firewalls.</p><p>* Experience in Microsoft 365, Active Directory, and user/access management is preferred.</p><p>* Good understanding of cybersecurity, backup, and disaster-recovery practices.</p><p>* Experience supporting multiple offices or remote construction/project sites is an advantage.</p><p>* Strong troubleshooting and problem-solving skills.</p><p>* Good communication and stakeholder-management skills.</p><p>* Ability to work under pressure and provide timely technical support.</p><p></p>
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<br>Company Description<br><br><p>Join us at Accor, where life pulses with passion!</p><br><p>As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.</p><br><p>By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.</p><br><p>You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!</p><br><p>You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.</p><br><p>Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.</p><br><p>Hospitality is a work of heart,<br>Join us and become a Heartist®</p><br><br>Job Description<br><br><p>2.1 Is responsible for the cleaning of all public areas, rooms, corridors, personnel changing rooms, restaurants, toilets in the lobby and public areas, and all administrative offices.<br>2.2 When necessary, clean the rooms or floor corridors.<br>2.3 Clean all of the hotel windows.<br>2.4 Clean the carpets and mop the floors.<br>2.5 Clean and treat the marble surfaces.<br>2.6 Wipe the walls and ceilings and carry and arrange furniture.<br>2.7 Vacuum and dust the curtains.<br>2.8 Clean the chairs and carpets.<br>2.9 Ensure maintenance and cleaning of the devices used in the public area, learn how to use these devices and use them.<br>2.10 Carry material that the Housekeeping Department needs from the storage house or warehouse.<br>2.11 Empty the garbage in the general areas.<br>2.12 When necessary, make up rooms.</p><br><p>2.13 Immediately hand over any lost and found items to the Housekeeping Office.<br>2.14 Immediately report any suspicious persons or packages etc. to senior managers for security purposes.<br>2.15 Public area attendant working in the restaurants, bars, room and ballrooms are responsible for vacuuming, shampooing and window cleaning.<br>2.16 Responsible for cleaning and wiping all of the windows at the hotel.<br>2.17 Is familiar with security and protection methods.<br>2.18 Attend vocational training.<br>2.19 Is clean, friendly, and hygienic.<br>2.20 Perform all tasks assigned by seniors.<br>2.21 Take part in the Emergency Response Teams.<br>2.22 Responsible for reporting all breakdowns identified in his/her section to seniors.<br>2.23 To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).<br>2.24 To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.<br>2.25 To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.<br>2.26 Carry out all responsibilities related to the quality management systems implemented at the facilities.<br>2.27 Carry out all other duties assigned by managers and hotel management not specified in the job description.</p><br><br>Qualifications<br><br><p> Education: At least a high school or vocational diploma.<br> Experience: Can learn the job in a few months and enhance knowledge in one year.<br> Foreign Language: Not expected.<br> Courses and Training: Not expected.<br> Computer Literacy: Not required.<br> Skills: Expected to know the standard work routines and general rules. Required to possess certification for the job, if necessary. Expected to use basic tools and devices related to the job.</p><br> </div>
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<b>Job Description</b><span>Overview </span><p>Atkinsrealis has an exciting career opportunity in Egypt for Electrical design engineers with 6-8 years of experience. Candidates shall have solid experieicne in design and design review of LV and MV electrical distribution networks for various types of buildings</p><br><span>Your role </span><ul><li>Handling the design of electrical distribution network components for different types of buildings, previous experience in different types of projects; offices, residential, infrastructure, commercial buildings, water and wastewater pumping stations and treatment plants.</li><li>Have the ability to the well understanding and interpretation of international codes and standards (BS, IEC, IET, NEC, NFPA, CIBSE, IESNA, ISO,..etc)</li><li>Familiar with the local country codes of middle east and gulf countries.</li><li>Preparation of Single line diagrams and distribution network strategy.</li><li>Preparation of Electrical load Lists & Switchgear/Distribution Board Schedules.</li><li>Design of medium voltage networks.</li><li>Sizing of main electrical equipment, Cable sizing, breaker sizing, CT sizing, power factor correction, lighting, earthing & lightning system.</li><li>Preparation of electrical systems layout drawings - Electrical equipment, interior and exterior lighting, street lighting, small power, cable routing, earthing, lightning protection, motor control centers schedules,.. etc.</li><li>Coordination of electrical works with other disciplines.</li><li>Communicate efficiently with different stakeholders of the project.</li><li>Experience in working with Revit, ACC, Navisworks, and other BIM tools is a must,Dynamo/Revit API is a plus.</li><li>Preparation of technical specifications of different electrical systems and electrical equipment.</li><li>Preparation of BOQ and take off sheets for electrical systems and electrical equipment.</li></ul><span>About you </span><p><i>Job Requirements</i></p><br><ul><li>Dialux and Dialux Evo. ETAP. ProDesign. Generator sizing software. Lightning protection calculation software. (IEC, strikerisk,..etc)</li><li> MS – office6-8 years of proven experience in handling intermediate and mega projects in the middle east region within consultancy firm.</li><li>Bachelor’s degree in electrical engineering from a reputable university with minimum overall grade of “Very Good”.</li><li>Able to independently deliver work and integrate with larger project team.</li><li>Ability to work in multi-cultural multilingual environment.</li><li>Open to new ideas and innovative approaches.</li><li>Responsible for completion of specifically assigned tasks to time and cost.</li><li>Able to work as reliable and pro-active member of the team.</li><li>Self-motivated.</li><li>Excellent command of English language. (Writing and speaking)</li><li>Good communication, presentation and listening skills.</li><li>Writing professional reports.</li><li>Identifies and communicates concerns to immediate supervisor.</li><li>Possess capability to take individual responsibilities.</li><li>Willingness to share information and knowledge with team members.</li><li>Shows flexibility in work tasks and locations.</li><li>Able to adjust to changing priorities</li></ul><span>Rewards & benefits</span><p>Explore the rewards and benefits that help you thrive – at every stage of your life and your career.</p><br><p>This includes:</p><br><ul><li>Comprehensive life insurance coverage</li><li>Medical insurance for you and your dependents</li><li>Annual leave balance in accordance with local labour law</li><li>Flexible and hybrid work solutions</li><li>Opportunity for local and global internal transfers</li><li>Company gratuity scheme</li><li>Discretionary bonus program</li><li>Employee Wellbeing Program: 24/7 access to specialists in finance, legal matters, family care, personal health, fitness, and nutrition</li></ul><p>Seize every opportunity to sharpen your skills, expand your expertise, and be recognized for the impact you make.</p><br><span>About AtkinsRéalis</span> <p>We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people.</p><br><p>Find out more. </p><br><b>Worker Type</b>Employee<b>Job Type</b>Regular<p><span><i>At </i></span> <i><span>AtkinsRéalis</span></i><span><i>, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences. </i></span></p><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>We are looking for an experienced Cybersecurity Tendering Senior Engineer based in Egypt to become a valued member of Cybersecurity Solutions and Services Business Development team, supporting our rapidly growing cybersecurity organization. This position will report to the Regional Cybersecurity Business Leader of the Middle East. Your Mission: Interfacing with cybersecurity front office team, national and international customers, and within Schneider Electric groups for the creation of technical and commercial cybersecurity proposals. Creation of cybersecurity technical solutions architecture with the help of solution architects. Creation of technical (HW and SW) Bill of Materials (BoM). Calculation of engineering and documentation efforts estimation. Development of RFQ/RFP compliance statements. Development of responses to technical questions. Development of technical and commercial proposals. Commercial and technical considerations requiring collaboration with vendors, partners, delivery organization, and primarily with Cybersecurity Business Consultants (CBC). Development of responses to RFIs. Your Responsibility: Develop and implement an order winning strategy. Manage the preparation of proposals for a range of bespoke cybersecurity services solutions by coordinating the bidding activities with all involved teams. Review and manage the customers enquiry process into a costed workable solution. Submit a detailed response to the enquiry documentation and provide answers/responses to any subsequent requests for clarification (respond to customer questions & requests in a timely and efficient manner). Perform a customer site survey when required to estimate / generate a scope of work to suppliers for cabling, cabinet spacing, site supervision, and network communication requirements. Develop optimized costing as part of the quotation process. Act as the company's internal contact point for the customer during the enquiry and bidding processes (external contact is Sales by nature). Develop, negotiate and agree/confirm contract specifications with a variety of external groups, including contractors, end-users and OEM companies Keep a prioritized listing of outstanding tasks and when completed, filing the quote and cost file in the appropriate network location. Work with the External Sales Managers or customer prospect to ascertain the enquiry information necessary to produce sales proposals including technical product selection, quotation document and costing through costing templates and technical specifications. Offer office based commercial/sales support for our External Sales Managers Support the development of the cost, customers and supplier databases, pricelists and libraries Carry out regular proposal follow ups using/updating and maintaining the CRM and sales programs Interpret and cost solutions and supporting information relevant to new projects Clarify subsequent purchase order receipt and to prepare detailed order handover documentation in a timely manner for Delivery to execute the contract</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Minimum 5 years of experience in the field of cybersecurity</li><li>Prior experience in Industrial Automation and Control Systems (IACS) such as; Distributed Control Systems (DCS), Emergency Shutdown Systems (ESD), Supervisory Control and Data Acquisition Systems (SCADA), Building Management Systems (BMS), etc will be an added advantage</li><li>Prior experience in Operational Technology (OT) Networks and Enterprise/IT Networks</li><li>Working knowledge of cybersecurity solutions and technical controls</li><li>Understanding of high-availability networking technologies</li><li>Experience with LAN, WAN and technologies</li><li>Writing skills to communicate information effectively to customers, Project Managers, and technical staff</li><li>Organizational skills to work with the vast array of information gathered during elicitation and analysis to cope with rapidly changing information and be able to apply the information</li><li>Interpersonal skills, to help negotiate customer priorities and to resolve conflicts among project stakeholders.</li><li>Fluent in English</li><li>Willingness to travel (Travel required circa 20 to 25%)</li><li>Excellent Process Automation & Energy Management Experience.</li><li>Associates or bachelor s degree in a computer related field</li><li>Strong experience of ISA/IEC 62443 standard and preferably holder of IC32 and IC34 certifications</li><li>Technical certifications preferred but not mandatory: CCNA, CCNP, CCIE, CISSP, CISA, CISM, CRISC, MCP.</li></ul><p></p></section>
???? WE’RE HIRING: IT SPECIALIST<br><br>Power Lube, an authorized distributor of Exxon Mobil lubricants in Egypt with more than 35 years of industry experience, is looking for a skilled and highly dependable IT Specialist to join our team. This is a full-time, on-site position based at our office in Obour City. The successful candidate must be available at the office throughout the official working hours to provide immediate technical support and maintain the stability, security, and efficiency of the company’s IT environment.<br><br>???? Work Model: Full-Time, On-Site???? Location: Obour City, Egypt???? Working Hours: 9:00 AM–5:00 PM⚠️ Remote or hybrid work is not available for this position.<br><br>Key Responsibilities:<br>• Provide daily technical support for employees, desktops, laptops, printers, mobile devices, and business applications.• Install, configure, maintain, and troubleshoot hardware, software, and operating systems.• Administer Windows Server, Active Directory, DNS, DHCP, Group Policy, and user-access permissions.• Monitor and support the company’s LAN, WAN, Wi-Fi, VPN, switches, routers, and internet connections.• Assist in managing Fortinet firewalls, switches, Forti Client EMS, endpoint security, and Zero Trust access.• Manage Microsoft 365 accounts, corporate email, licences, and user permissions.• Monitor servers, backups, storage, system performance, and recovery procedures.• Maintain endpoint protection, software updates, patching, and cybersecurity controls.• Support IP cameras, attendance systems, access-control systems, and other office technologies.• Maintain an accurate inventory of IT assets, licences, devices, warranties, and assigned equipment.• Diagnose technical incidents, resolve them promptly, and escalate critical issues when necessary.• Coordinate with vendors and service providers for maintenance, purchasing, and technical support.• Prepare and maintain IT documentation, network diagrams, incident records, and support reports.• Train employees on IT systems, cybersecurity awareness, and safe technology practices.• Ensure compliance with company IT policies, access controls, and data-protection requirements.• Support future IT, ERP, CRM, cybersecurity, automation, and digital-transformation projects.<br><br>Candidate Requirements:<br>• Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or a related field.• Minimum of 2–4 years of relevant IT support or system-administration experience.• Strong knowledge of Windows, Windows Server, Active Directory, networking, and Microsoft 365.• Practical experience with firewalls, switches, VPNs, endpoint protection, backup, and troubleshooting.• Experience with Fortinet products is strongly preferred.• Familiarity with ERP, CRM, SAP, virtualization, or cloud services is an advantage.• Strong analytical, problem-solving, and incident-management skills.• Good command of written and spoken English.• Excellent communication, organization, documentation, and follow-up skills.• Ability to handle confidential information responsibly.• Ability to work independently, prioritize urgent issues, and remain available during working hours.• Candidates must be able to attend the Obour City office daily and on time.<br><br>Preferred Certifications:<br>• CCNA• Microsoft certification• Fortinet NSE/FCP certification• Comp TIA A+, Network+, or Security+What We Offer:• Competitive salary package.• Medical and social insurance.• Professional training and development opportunities.• Exposure to enterprise infrastructure, cybersecurity, ERP, and digital-transformation projects.• A stable and professional working environment with opportunities for career growth.<br><br>???? Interested candidates are invited to send their updated CV to:info@powerlube.netPlease mention “IT Specialist” in the email subject line.<br><br>For further information:<br>???? 01022182777Join Power Lube and help us build a secure, reliable, and future-ready technology environment.<br>#Power Lube #WeAre Hiring #ITSpecialist #ITSupport #System Administration #Network Administration #Cybersecurity #Fortinet #Microsoft365 #Windows Server #OnSite Job #Obour City #Egypt Jobs
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<p><em><strong>Envision Employment Solutions </strong></em><em>is currently looking for an</em><em><strong> Business Continuity Management Head</strong></em><em> for one of our partners, a leading Digital Bank!</em></p><br><p><strong>THE ROLE</strong></p><br><p>You build the discipline that decides whether the bank survives its worst day. There's no framework to inherit here, no manual to update, you design the Business Continuity Management architecture, the crisis command structure, and the recovery playbooks from a blank page, and then you prove they hold under pressure. When a disruption or cyber-attack hits, yours is the plan the bank runs on, and yours is the judgement that guides leadership through it.</p><br><p><strong>WHAT YOU’LL DO</strong></p><br><ul><li>Design and build the bank's comprehensive Business Continuity Management Framework, policy manuals, and disaster recovery strategies completely from scratch, aligned with ISO 22301 and CBE resilience circulars</li><li>Lead enterprise-wide Business Impact Analyses (BIAs) and risk assessments to identify critical business functions, dependencies, recovery time objectives (RTOs), and recovery point objectives (RPOs)</li><li>Collaborate closely with technology, infrastructure, and engineering teams to validate disaster recovery (DR) plans, cloud redundancy models, and multi-region failover capabilities</li><li>Formulate and operationalize the bank's Crisis Management Plan (CMP), establishing the command structure and communication workflows required to handle major disruptions or cyber-attacks</li><li>Design and execute rigorous BCM tabletop exercises, operational crisis simulations, and failover tests across departments and outsourced partners to validate organizational readiness</li><li>Serve as the primary BCM point of contact for internal audits, external reviews, and CBE regulatory examinations, ensuring continuous compliance with statutory resilience standards</li></ul><p><strong>WHAT WE’RE LOOKING FOR</strong></p><br><ul><li>10+ years of cumulative professional experience, including 4 to 5 years in a dedicated BCM, operational resilience, or crisis management leadership role within banking, financial services, or critical technology sectors</li><li>In-depth understanding of Central Bank of Egypt (CBE) business continuity regulations, guidelines, and risk expectations for financial institutions</li><li>Strong command of international resilience standards, particularly ISO 22301 and NIST SP 800-34</li><li>Industry-recognized certifications such as CBCP, MBCP, MBCI, or ISO 22301 Lead Implementer/Auditor are strongly preferred</li><li>A builder mindset, highly operational and strategic, comfortable building and automating resilient processes from the ground up in a fast-paced digital bank</li><li>Exceptional communication skills and composure under pressure, capable of guiding executive leadership and cross-functional teams during high-stakes operational crises</li></ul><p><strong>YOU’LL THRIVE HERE IF YOU</strong></p><br><ul><li>You'd rather design the framework than inherit one that's never been tested</li><li>You stay composed when everyone else in the room isn't, and people look to you because of it</li><li>You treat a tabletop exercise as a real test, not a compliance checkbox</li><li>You can translate a regulatory requirement into a plan people can actually execute under pressure</li><li>You want to build the function that decides whether the bank survives its worst day</li></ul> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Account Management Manage a portfolio of key telecom operator accounts and strategic partners in Egypt. Build and maintain strong relationships with decision-makers and operational teams. Act as the primary point of contact for assigned accounts. Ensure a high level of customer satisfaction and long-term partnership development. Business Growth Identify opportunities to increase revenues within existing accounts. Develop and implement account growth plans aligned with business objectives. Promote new Digital Virgo products and services to existing partners. Negotiate commercial conditions and support contract renewals and amendments. Project Management Coordinate the launch of new services with internal and external stakeholders. Work closely with Product, Marketing, Technical, Finance and Operations teams to ensure successful implementation. Monitor project timelines and ensure timely execution. Performance Monitoring Monitor business performance through regular analysis of key KPIs. Review revenue trends, subscription performance, conversion rates and customer engagement. Recommend optimization actions to improve business performance. Prepare monthly business reviews and performance reports. Market & Partner Development Stay informed about telecom, mobile payment and digital service market trends. Identify new opportunities within existing partnerships. Support the Regional Director in defining account development strategies.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"><b>Qualifications</b></p><p>Bachelor's degree in Business Administration, Marketing, Telecommunications or a related field. Minimum 4 6 years of experience in Key Account Management, Account Management or Business Development. Experience within Telecommunications, Mobile Payments, Fintech or Digital Services. Experience working with Mobile Network Operators (Vodafone Egypt, Orange Egypt, e& Egypt or WE) is highly preferred. Strong commercial awareness and negotiation skills. Excellent communication and stakeholder management skills. Fluent in English and Arabic. Technical Skills Strong knowledge of the telecom ecosystem. Understanding of Direct Carrier Billing (DCB), Mobile Payments or Value Added Services (VAS) is a strong advantage. Good analytical skills with the ability to interpret business performance data. Proficiency in Microsoft Excel and PowerPoint. Experience with CRM tools is a plus.</p><p></p></section>
<p>Network Architecture & Design: Design end-to-end IoT communication architectures, select appropriate connectivity technologies based on project requirements, develop network topologies for large-scale IoT deployments, and optimize network performance, reliability, and scalability.<br>IoT Connectivity: Work with various communication technologies including: Cellular IoT (NB-IoT, LTE-M, 4G, 5G), Wi-Fi, Bluetooth / BLE, Zigbee, Thread, LoRa WAN, Sigfox, Ethernet, and Satellite IoT (where applicable).<br>Communication Protocols: Design, implement, and troubleshoot IoT communication protocols including: MQTT, MQTT-SN, CoAP, HTTP/HTTPS, WebSockets, AMQP, DDS, Modbus, OPC UA, BACnet, CAN Bus, RS-485, TCP/IP, and UDP.<br>Integration: Integrate IoT devices with gateways, connect edge devices with cloud platforms, Support API integrations, and ensure interoperability among multi-vendor devices.<br>Security: Implement secure communication including: TLS/SSL, VPNs, Certificate management, Authentication & authorization, Secure device provisioning, Encryption, and Key management.<br>Testing & Validation: Perform protocol analysis, conduct interoperability testing, Network performance testing, Packet analysis using Wireshark, and Connectivity troubleshooting.<br>Monitoring & Optimization: Monitor network health, analyze communication latency, improve bandwidth utilization, and optimize power consumption for constrained devices.<br>Documentation: Prepare and maintain network architecture documents, Interface specifications, Communication flow diagrams, technical documentation, and Standard operating procedures.</p>
<p>Is responsible for the cleaning of all public areas, rooms, corridors, personnel changing rooms, restaurants, toilets in the lobby and public areas, and all administrative offices.</p><p>When necessary, clean the rooms or floor corridors.</p><p>Clean all of the hotel windows.</p><p>Clean the carpets and mop the floors.</p><p>Clean and treat the marble surfaces.</p><p>Wipe the walls and ceilings and carry and arrange furniture.</p><p>Vacuum and dust the curtains.</p><p>Clean the chairs and carpets.</p><p>Ensure maintenance and cleaning of the devices used in the public area, learn how to use these devices and use them.</p><p>Carry material that the Housekeeping Department needs from the storage house or warehouse.</p><p>Empty the garbage in the general areas.</p><p>When necessary, make up rooms.</p><p>Immediately hand over any lost and found items to the Housekeeping Office.</p><p>Immediately report any suspicious persons or packages etc. to senior managers for security purposes.</p><p>Public area attendant working in the restaurants, bars, room and ballrooms are responsible for vacuuming, shampooing and window cleaning.</p><p>Responsible for cleaning and wiping all of the windows at the hotel.</p><p>Is familiar with security and protection methods.</p><p>Attend vocational training.</p><p>Is clean, friendly, and hygienic.</p><p>Perform all tasks assigned by seniors.</p><p>Take part in the Emergency Response Teams.</p><p>Responsible for reporting all breakdowns identified in his/her section to seniors.</p><p>To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).</p><p>To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.</p><p>To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.</p><p>Carry out all responsibilities related to the quality management systems implemented at the facilities.</p><p>Carry out all other duties assigned by managers and hotel management not specified in the job description.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Education: At least a high school or vocational diploma.</li><li>Experience: Can learn the job in a few months and enhance knowledge in one year.</li><li>Foreign Language: Not expected.</li><li>Courses and Training: Not expected.</li><li>Computer Literacy: Not required.</li><li>Skills: Expected to know the standard work routines and general rules. Required to possess certification for the job, if necessary. Expected to use basic tools and devices related to the job.</li></ul>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>To participate in minimizing Business Banking fraud by properly implementing the anti-fraud identification process to support the business growth while maintaining the portfolio quality and protecting the business from actual losses occurring from fraud in alignment with the bank's policy.</p><p>1. Implement the fraud identification process to capture suspected fraudulent transactions and documents to minimize fraud and have a high quality asset portfolio.</p><p>2. Apply the BB Fraud Detection System transactions checking to trigger alerts for investigation in conjunction with IT and Data Office to pinpoint truly fraud cases.</p><p>3. Review and approve business banking existing borrowing customers daily transactions (drawdown and disbursement) within the approved turn-around time to ensure abidance to agreed SLAs & enhance customer experience.</p><p>4. Validate documents that are channelled from stakeholders with issuing parties to ensure no forged documents exist in the company`s files.</p><p>5. Detect & highlight all suspected cases from transaction & documentation perspective for further investigation and conduct external visits/verifications upon necessity (to borrower, supplier, buyer, auditor, etc ) to validate fraud allegations.</p><p>6. Prepare inspection reports related to suspicious cases after conducting the necessary checks & validations and include all necessary data, that are needed to decide the customer strategy from fraud perspective.</p><p>7. Apply the determined sampling methodology to drag the highly potential fraud cases (transaction & documents) to detect real fraud cases.</p><p>8. Update the fraud database with companies, individuals, auditors, and other parties who were involved in any fraudulent acts to avoid re-dealing with those parties as part of the fraud prevention process.</p><p>9. Highlight fraud areas, processes loopholes & propose new controls based on raised threats, that will yield the best techniques to prevent the fraud at earlier stages.</p><p>10. Update the daily logs with the performed tasks (transactions & Documents) & fraud cases in a timely and efficient manner to keep a reliable data to enhance the decision making process.</p><p>11. Prepare and deliver the daily, weekly, monthly and quarterly MIS to provide insights for management & stakeholders on a timely, efficient & informative manner that used in assessing the portfolio fraud triggers to keep the fraud losses within the bank appetite.</p><p>12. Handle incoming inquiries, requests from other banks related to suspicious cases with no violation to the bank`s policy to keep the reciprocal professional relationship.</p><p>13. Respond to all inquiries and requests from our stakeholders related to any company, auditor & individual included in our negative lists to maintain the smooth workflow.</p><p>Policies, Processes and Procedures</p><p>14. Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner Day- to-day operations</p><p>15. Follow the day-to-day operations related to own jobs in the Fraud Management department to ensure continuity of work Compliance</p><p>16. Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB s sound legal position and mitigate any potential risks.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><b>Qualifications & Experience:</b></li><li>Bachelor s degree of commerce, Business Administration, accounting or equivalent.</li><li>Senior Officer: 5 7 years of experience in banking (fraud, risk, credit, operations)</li><li>Officer: 3 5 years of experience in banking (fraud, risk, credit, operations)</li><li>Credit Certificate is a plus.</li><li>Data and Cyber Security Knowledge is required.</li><li><b>Skills</b></li><li>Very good command of English and Arabic languages.</li><li>Analytical skills.</li><li>Street smart with good analytical skills</li><li>Process driven</li><li>Technology oriented</li></ul><p></p></section>
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<span><br>POSITION SUMMARY<br>Install, configure, manage, maintain, test, evaluate, and repair computer networks, workstations, support server system(s), supporting hardware/software, user accounts, and computer/telephone rooms. Train/instruct users in proper use and security of all systems. Troubleshoot/repair/resolve technical problems/issues related to computer hardware/software/LAN and WAN/internet. Respond to program error messages. Provide network communications support and technical guidance. Refer major problems to vendors/technicians. Analyze, recommend, and implement process improvements. Consult with others to assess/analyze/resolve computing needs and system requirements. Inspect, test, and diagnose computer equipment/systems. Plan and coordinate information technology-related equipment installations, moves, additions, changes, and system enhancements. Plan, coordinate, and implement network security measures. Provide end-user support for all applications. Plan and manage disk space for entire network. Maintain accurate inventory of all technological devices. Enter commands and activate controls on computers and equipment. Ensure backup tapes are locked in a fireproof safe.<br>Follow all company policies and procedures, report accidents, injuries, and unsafe work conditions to manager. Maintain confidentiality of proprietary information; protect company assets. Address guests’ service needs; assist other employees. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Serve as role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations/standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds. Stand, sit, or walk for extended periods of time. Enter and locate information using computers/ Point of Sale (POS) systems. Move up and down stairs/ramps. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: Technical, Trade, or Vocational School Degree.<br>Related Work Experience: At least 2 years of related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<p>Mal is pioneering the future of ethical banking as the world s first AI-powered, Sharia-compliant neobank. Our mission is to deliver modern, trustworthy, and truly inclusive financial services to Muslims worldwide combining cutting-edge technology with unwavering ethical values. As a Senior Software Engineer at Mal, you will join a high-caliber team dedicated to building the next generation of digital banking, grounded in Islamic principles and world-class engineering standards. We are organizing around business domains, empowering engineers to own end-to-end problem solving in areas such as Growth, Payments & Core Banking, Cards & Accounts, and Customer domains. We are seeking leaders, not coders engineers with deep banking experience who are passionate about creating impactful, high-quality solutions that transform how communities experience finance. Expect to work with different coding languages, different parts of the repo, and even different stacks. No such a thing as I'm mobile, front or back. We are looking for software engineers who can solve business problems, no matter what</p><p>Lead end-to-end solution design and delivery for a core business domain (Growth, Payments, Cards, Accounts, or Customers)</p><p>Collaborate directly with product, compliance, and design stakeholders to translate business requirements into scalable technical solutions</p><p>Set the bar for code quality, security, and maintainability throughout the software development lifecycle</p><p>Mentor, coach, and guide engineers within your domain to foster a culture of excellence and ethical responsibility</p><p>Drive architectural decisions, ensuring solutions are robust, compliant, and aligned with Islamic financial principles</p><p>Identify and resolve complex technical and business challenges proactively</p><p>Most of the time you will be interacting with multiple different stakeholders and doing work that most would consider "product" or "business" work</p><p>Expect to spend most of your time working on the backend as we adopt backend-driven development</p><p>Establish technical direction and delivery plan for your assigned business domain</p><p>Conduct in-depth analysis of existing systems, identifying and addressing key gaps</p><p>Deliver at least one major feature or capability aligned with Mal's business priorities</p><p>Mentor and onboard new engineers, raising the team's technical and ethical standards</p><p>Ensure all domain solutions meet regulatory, security, and Sharia compliance requirements</p><p><strong>Desired Candidate Profile</strong></p><p>Proven track record delivering complex software solutions in banking or fintech domains</p><p>Deep understanding of banking products, regulatory requirements, and industry best practices</p><p>Demonstrated leadership in cross-functional engineering teams, driving projects from concept to production</p><p>Ability to architect, implement, and optimize solutions independent of tech stack or programming language</p><p>Commitment to delivering secure, reliable, and auditable code</p><p>Strong problem-solving skills with a focus on business outcomes and customer impact</p><p>Excellent communication skills with the ability to collaborate across technical and non-technical teams</p><p>Expert in at least one coding language, no matter which</p><p>Experience in Islamic banking, finance, or Sharia-compliant products</p><p>Exposure to AI/ML-driven financial services or digital banking platforms</p><p>Familiarity with cloud-native architectures and DevOps practices</p><p>Track record of scaling products in a high-growth startup environment</p><p>Contributions to open source or fintech communities'</p>
Senior Technical Business Analyst – Fintech, Payments & Digital Platforms<br>Job Description:· Gather, analyze, and document business and technical requirements from internal and external stakeholders.· Must have experience and working with agile module· Software Documentation Prepare clear and structured documentation, including Business Requirements Documents (BRD) Functional Requirements Documents (FRD) Software Requirement Specifications (SRS) · Analyze payment workflows, transaction lifecycles, settlement, reconciliation, and financial reporting requirements.· Technical Coordination Work closely with developers, solution architects, QA engineers, UI/UX designers, Dev Ops, and external vendors. Explain requirements to the development team · Collaborate with engineering teams on API integrations with banks, payment gateways, wallets, and third-party services.· Payments, Fintech and Digital Commerce Flows Analyze and document payment-related workflows, including Checkout flows Payment status handling Card payments Bank transfers Wallet payments· Familiarity with compliance and security standards such as PCI DSS, AML, KYC, and financial regulations.· QA and Testing Support Prepare acceptance criteria and test scenarios for each feature.· Coordinate User Acceptance Testing (UAT) and validate delivered solutions against business requirements.<br>Requirements:· Bachelor's degree in computer science, Information Systems, Engineering, Business, or a related field.· Must have experience and working with agile module· English Level Excellent is must (written and spoken)· 3+ years of experience in a Senior or Technical Business Analyst role.· Proven experience in Fin Tech, Banking, Digital Payments, Payment Gateways, Wallets, or Financial Services.· Strong understanding of payment ecosystems, transaction processing,· Excellent communication and documentation skills.
<p>An international technology startup is building its core development team in Egypt for the development and launch of a new-generation digital platform.</p><p>We are seeking an experienced AI / Machine Learning Engineer who can design, build, deploy and continuously improve production-grade AI systems. The successful candidate will work closely with European management and the wider engineering team to develop the platform’s core AI capabilities.</p><p>Key Responsibilities:</p><p>• Design and implement AI and machine learning solutions for a scalable digital platform<br>• Develop applications using Large Language Models (LLMs), Generative AI and Natural Language Processing<br>• Build Retrieval-Augmented Generation (RAG) pipelines, embedding systems, semantic search and vector database integrations<br>• Integrate external and internal AI APIs into production applications<br>• Develop evaluation, testing and monitoring processes for AI outputs<br>• Optimize AI systems for accuracy, latency, reliability, security and operating cost<br>• Build and maintain data processing, indexing and retrieval pipelines<br>• Collaborate with backend, frontend, mobile, cloud and product teams<br>• Document technical decisions, architectures and development processes<br>• Contribute to engineering standards, code reviews and continuous product improvement</p><p>Working Environment:</p><p>• International technology project<br>• Egypt-based development team<br>• Collaboration with European management<br>• Long-term full-time opportunity<br>• Competitive compensation based on experience<br>• Professional growth as the company and technical team scale</p><p>Due to the innovative and confidential nature of the project, detailed information regarding the product, business model and proprietary technology will be disclosed only to shortlisted candidates and, where appropriate, after execution of a Non-Disclosure Agreement (NDA).</p><p><strong>Requirements</strong></p><p>• 4–7 years of professional experience in AI, Machine Learning or production software engineering</p><p>• Strong proficiency in Python and experience writing clean, tested and maintainable production code</p><p>• Hands-on experience with Large Language Models (LLMs), Generative AI, prompt engineering and AI APIs</p><p>• Practical experience building Retrieval-Augmented Generation (RAG) systems</p><p>• Experience with embeddings, vector databases, semantic search, information retrieval and reranking</p><p>• Strong knowledge of Natural Language Processing; experience with multilingual systems is considered an advantage</p><p>• Experience deploying, evaluating and monitoring AI or machine learning systems in production</p><p>• Familiarity with REST APIs, PostgreSQL, data pipelines and backend service integration</p><p>• Experience with Docker and at least one major cloud platform: AWS, Microsoft Azure or Google Cloud Platform</p><p>• Understanding of AI security, data privacy, access control and responsible handling of sensitive information</p><p>• Strong problem-solving skills and ability to work independently, document decisions and meet deadlines</p><p>• Good command of written and spoken English</p><p>• Candidates must be based in Egypt or available to work as part of our Egypt development team</p><p>• Bachelor’s degree in Computer Science, Artificial Intelligence, Engineering or a related field, or equivalent demonstrated professional experience</p><p>Preferred Qualifications:</p><p>• Experience with MLOps, model evaluation, observability, caching and cost optimization</p><p>• Experience developing scalable SaaS platforms or startup products</p><p>• Knowledge of PyTorch, TensorFlow, LangChain, LlamaIndex or similar frameworks</p><p>• Previous experience collaborating with international or distributed engineering teams</p><p>Applicants should provide a CV, LinkedIn profile and GitHub profile or technical portfolio, where available.</p><p></p>
About The Role<br><br>We are looking for an experienced Full Stack Team Lead to lead the design, development, and delivery of scalable software solutions. You will manage a team of engineers while remaining hands-on in architecture, development, and technical decision-making.<br><br>Key Responsibilities<br><br> Lead and mentor a team of web, backend, and mobile developers. Design and develop scalable web applications, services, and APIs. Define software architecture standards and best practices. Translate business requirements into technical solutions. Drive Agile development processes and delivery planning. Conduct code reviews and ensure code quality. Collaborate with product, business, and UI/UX teams. Ensure application performance, security, and scalability. Support CI/CD processes and deployment activities. Research and recommend new technologies and improvements.<br><br>Requirements<br><br> 7+ years of software development experience. 2+ years of experience leading development teams. Strong experience with Java, PHP, Python, Node.js, or similar backend technologies. Strong understanding of OOP, Design Patterns, MVC, MVVM, and Microservices Architecture. Experience with SQL databases such as Oracle, MSSQL, or Postgre SQL. Experience with Agile/Scrum methodologies. Experience with CI/CD and source control systems. Strong problem-solving and communication skills. Experience developing enterprise-grade web applications.<br><br>Nice To Have<br><br> AWS or other cloud platforms. Docker and Kubernetes. Kafka and Elasticsearch. Angular, Flutter, or modern frontend frameworks.<br><br>Education<br><br> Bachelor’s degree in Computer Science, Engineering, or a related field. Professional proficiency in Arabic and English.
Sumerge's Support team sets new standards of customer experience. Through immense support and instant problem solving, our support engineers fulfill our customers' desires by exploring new technology areas, products, and multi-technology solutions. The Support team takes our deep technical expertise and tailor proficient solutions according to the clients' needs and goals allowing them to grow and solve their biggest business challenges by getting the most out of our offerings. Ultimately,you will ensure the effective delivery of technical support services, maintaining customer satisfaction, and leading the support team to meet service commitments and operational objectives.<br><br><br>Responsibilities<br><br>Manage day-to-day technical support operations and ensure timely resolution of customer issues. Monitor and ensure compliance with SLAs, OLAs, and support KPIs. Oversee incident, problem, and escalation management processes. Ensure proper ticket handling, prioritization, and follow-up until closure. Coordinate major incident response and communication with stakeholders. Lead, mentor, and develop technical support engineers and team leaders. Conduct performance reviews and establish individual development plans. Identify training needs and ensure continuous technical and soft skills development. Manage team workload, resource allocation, and shift planning. Maintain high levels of customer satisfaction through effective communication and issue resolution. Manage customer escalations and act as the primary point of contact for critical support matters. Review customer feedback and implement improvement initiatives. Establish and improve support processes, procedures, and knowledge management practices. Drive root cause analysis and preventive actions for recurring issues. Maintain accurate documentation of support activities and known issues. Provide regular service reports and operational updates to management. Coordinate with Development, Platform Engineering, Infrastructure, Security, and Business teams to resolve complex issues. Track and report on support metrics (SLA achievement, First Response Time (FRT), Mean Time to Resolution (MTTR), Ticket backlog and Customer Satisfaction) Identify risks and recommend corrective actions<br><br>Requirements<br><br><br>Bachelor's degree of Computer Science or Engineering or a related field9+ years of relevant experience 3+ years of people management experience Strong Experience of Linux/Windows server administration. Strong Experience of CI/CD pipelines, automation tools (Jenkins, Git Lab CI, Git Hub Actions), and scripting (Bash, Power Shell, Python). Experience with containers and orchestration (Open Shift, Docker and Kubernetes). Strong Experience with Elasticsearch. Strong Experience with Databases (SQL, DB2, Mongo DB, etc.). Strong Experience with Platform monitoring and observability tools (Grafana & Prometheus). Managing backups, DR plans, and systems resilience. Strong Experience of SLA/SLO and service reliability practices. Experience with supporting at least two IBM Cloud Paks (CP4BA, CP4I, CP4D) is a plus. Experience with Confluent is a plus. <br>Skills Identify and track Team KPIs Delegation and monitoring. Leadership and team building. Performance management Resource planning Decision making Risk management Incident management, troubleshooting, and root-cause analysis. Customer relationship Management Stakeholder management Vendor management Continuous improvement mindset Escalation management Communication & Negotiation