Contract Representative Jobs in Egypt

Our Kids is a leading Egyptian retail chain specializing in baby and kids' products, with thousands of products across clothing, toys, essentials, and more. We're looking for a Customer Experience Representative to join our CX team. This isn't a role where you'll simply answer customer questions and move on. We're looking for someone who can understand customers, build relationships, solve problems, and proactively identify opportunities to improve their experience and retain their business.<br>What you'll be doing• Handle customer inquiries and complaints through calls, chats, social media, and other CX channels.• Provide accurate, friendly, and personalized support throughout the customer journey.• Understand customer needs and behavior and use that understanding to guide conversations.• Identify opportunities for upselling, cross-selling, and customer retention without making the interaction feel forced or transactional.• Take part in customer retention campaigns and other CX initiatives.• Follow up with customers when needed and take ownership of issues until they are properly handled.• Work closely with other teams to resolve customer and order-related issues.• Learn and adapt quickly to new products, processes, campaigns, and responsibilities.<br>What we're looking for• Previous experience in customer service, customer experience, sales, or a similar role.• Excellent communication skills in Arabic and English, both written and spoken.• A naturally friendly and confident communication style.• Strong understanding of customer needs and behavior.• Commercial awareness and the ability to recognize opportunities to recommend relevant products or services.• A proactive mindset — you don't wait for the customer to tell you exactly what to do.• Strong problem-solving and conflict-resolution skills.• Fast learner who is comfortable taking on different responsibilities and learning new processes.• Good attention to detail and organizational skills.• Ability to work independently while also being a strong team player.• Experience with sales, upselling, retention, or customer engagement is a strong plus.<br>Who would be a great fit? Someone who can have a conversation with a customer and think:<br>"How can I solve their problem, make their experience better, and potentially create more value for them?"<br>If you're someone who enjoys understanding people, learning quickly, taking initiative, and going beyond simply answering questions, we'd love to hear from you.

What is Flap Kap ?<br><br>We are the financial growth partner for the small and medium-sized businesses in the Middle East and Africa. We support our merchants to overcome their cash constraints by financing their working capital and ensuring their growth without losing equity.<br><br>For more info, check our feature on Forbes.<br><br>Why Flap Kap?<br><br>Flap Kap is a fast, smart, collaborative and first of a kind startup that aims to disrupt the financial industry in the MENA region. We are backed by QED, BECO Capital, A15, Outliers, and Nclude with a total financing of over $40m USD. Flap Kap offers a safe environment with a welcoming atmosphere to creativity and innovation. Everyday there are new challenges and significant achievements that make everyone charged, excited and proud to belong.<br><br>What is this role?<br><br>We're looking for a driven, ambitious, and energetic Sales Development Representative (SDR) to join our growing team. In this role, you'll be the first point of contact with potential customers, helping generate new business opportunities and playing a key role in our company's growth.<br><br>This is the perfect opportunity for someone who thrives on challenges, enjoys talking to people, and is motivated by performance-based rewards. Our uncapped commission structure means that top performers regularly earn up to 2x their base salary through commissions, making this a role where your effort directly impacts your income.<br><br>Success Definition (What Great Looks Like)<br><br>In the first 1-3 months, success means:<br><br>Completed onboarding: mastered Flap Kap's product suite, ideal customer profile (ICP), and core messaging across all target verticals Running a consistent outbound cadence of 90+ daily activities (calls, emails, Linked In) with a structured, data-driven approach Booked 50+ qualified meetings/Month for BDRs with accurate and insightful handoff notes<br><br>In the first 12 months, success means:<br><br>Consistently hitting or exceeding monthly quotas for qualified meetings booked and pipeline generated Demonstrated measurable improvement in call-to-meeting and meeting-to-opportunity conversion ratios Recognised as a key pipeline contributor — a trusted partner to the BDR team with a reputation for quality over quantity Core Responsibilities: (List 6-10 outcome-focused responsibilities):<br><br>Outbound Prospecting & Lead Generation:<br><br>Build and maintain a targeted prospect list across Flap Kap's key verticals: F&B, Clinics, Retail, and B2BResearch target accounts to identify key decision-makers (owners, GMs, Finance Directors) and understand their business context Execute high-volume outbound outreach via cold calling, personalised email sequences, and Linked In social selling<br><br>Discovery & Qualification:<br><br>Conduct structured discovery calls using BANT and SPIN frameworks to assess prospect fit, urgency, and buying intent Qualify leads against Flap Kap's ICP criteria including revenue threshold, operational history, and sector eligibility<br><br>Meeting Booking & BDR Handoff:<br><br>Schedule high-quality qualified meetings for BDRs, ensuring smooth handoff with detailed context on the prospect's profile and pain points Maintain a strong show rate by confirming and reminding prospects ahead of scheduled meetings<br><br>CRM & Reporting:<br><br>Log all activities, conversations, and pipeline updates accurately in the CRM (Hub Spot) Provide weekly activity reports and conversion metrics to the Head of Sales<br><br>Market Intelligence & Continuous Learning:<br><br>Stay current on industry trends, competitor offerings, and Flap Kap product updates to sharpen messaging Share prospect feedback and market signals with the product and credit teams to improve targeting<br><br>Requirements<br><br>+1 years of experience in an SDR, BDR, or outbound sales role — fintech, Saa S, or B2B services strongly preferred Proven track record of meeting or exceeding outbound activity and meeting-booking quotas Hands-on experience with high-volume cold calling and multi-channel outbound sequences (email + phone + Linked In) Solid working knowledge of sales qualification frameworks such as BANT and SPINExperience using a CRM platform (Hub Spot, Salesforce, or similar) to manage pipeline and report on activity<br><br>Technical Skills:<br><br>CRM Proficiency: Hub Spot or Salesforce — pipeline management, activity logging, and reporting Sales Engagement Tools: Apollo.io, Linked In Sales Navigator, or equivalent outbound sequencing platforms Communication Tools: Microsoft Office / Google Workspace; confident on video calls (Google meet, Teams)<br><br>Benefits<br><br>Competitive salary with an uncapped commission structure Fast career growth in a high-growth fintech company Medical insurance Ongoing learning and professional development A collaborative, high-performance culture where your ideas matter Regular team events and engagement activities The opportunity to make a real impact from day one

French Customer Service Representative<br><br>Cairo, Egypt | Full-Time<br><br>About Sutherland<br><br>At Sutherland, we combine artificial intelligence, cloud engineering, and advanced automation to deliver digital transformation for iconic global brands. With over 360 proprietary innovations and a commitment to operational excellence, we engineer measurable outcomes that elevate customer experiences worldwide.<br><br>Description Du Poste<br><br>We are seeking a customer-focused French Customer Service Representative to join our Cairo team. In this role, you will act as the frontline voice of global brands, delivering high-quality phone support and seamless issue resolution.<br><br>Key Responsibilities<br><br>Handle inbound customer inquiries via phone, providing prompt and empathetic support.<br><br>Diagnose, troubleshoot, and resolve issues effectively while upholding service quality standards.<br><br>Ensure every customer interaction reflects professionalism, active listening, and brand value.<br><br>Collaborate with internal support teams to continuously improve service delivery.<br><br>Qualifications<br><br>Language Proficiency: Fluent French (C1/B2) paired with strong conversational English. Background: Open to fresh graduates, experienced candidates, and college dropouts. Skills: Excellent communication, active listening, and structured problem-solving abilities. Mindset: Adaptable team player with a positive, growth-oriented attitude. Availability: Flexibility to work rotational overnight/night shifts. <br><br>Informations supplémentaires<br><br>Competitive salary package plus performance KPIs (guaranteed during the first 3 months). Fully paid onboarding and continuous product training. Comprehensive social and private medical insurance. Door-to-door / central-point company transportation. Night shift allowance. Clear paths for internal career advancement. <br><br>How To Apply<br><br>Send your updated CV or a voice note in French to 01032333143 or 01034442874.

<p><h4>Join us</h4> <p>At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p> <h4>Role purpose</h4> <p>An expert level professional technical specialist for data center mobile and fixed core infrastructure team, technical mentor to a team who is responsible for the end-to-end delivery of design, planning, and optimization of technology center and energy-saving solutions across different technologies and vendors. Liaise with different business domains to capture business requirements and customers’ needs.</p> <h4>Key accountabilities & decision ownership</h4> <ul> <li>Lead the end-to-end core networks and TX solution design and delivery, managing technology solution projects and implementation phases in electromechanical infrastructure according to customer requirements and European standard KPIs.</li> <li>Communicate and influence effectively across technology and business stakeholders in global multi-cultural teams.</li> <li>Act as the technical representative of the project teams and competence area to all stakeholders, including the customer and technology management.</li> <li>Deliver technical proposals and contribute to the overall team strategy in addition to solution design documents (HLD/LLD).</li> <li>Evaluate and identify opportunities to add value to the business as a consultant to customer teams, in addition to advising and sharing experience on complex issues by providing technical guidance to project team members.</li> <li>Work closely with the infrastructure architecture and capacity planning teams to ensure a clear and concise delivery schedule of all projects and system enhancements as agreed in technical review meetings.</li> <li>Handle and follow up on new systems installation with the administration team as a prerequisite to projects.</li> <li>Manage the stream of projects from infrastructure implementation until handover to system administration and operations.</li> <li>Apply health and safety consequences associated with network engineering.</li> <li>Coordinate with the team to reach team goals, fostering team spirit and engagement.</li> </ul> <h4>Core competencies, knowledge, and experience</h4> <ul> <li>Strong understanding of infrastructure technology centers design European standards CDCS, TIA 942, and Uptime.</li> <li>Strong understanding of energy saving according to European standards EUREM and American standards CEM.</li> <li>Strong understanding of health safety OSHA certificate.</li> <li>Integration and deployment work delivery.</li> <li>Track record of high/low level integration solutions design.</li> <li>Technical/professional qualifications: <ul> <li>B.Sc. in Electric Power and Machine Department.</li> <li>2 to 4 years of experience in the telecom sector (data center infrastructure field).</li> <li>Experience in energy management systems.</li> <li>Experience in delivering end-to-end data center infrastructure solution designs.</li> <li>Deep understanding of core network new technologies and roadmap products.</li> <li>Strong understanding of project management skills (methodologies and tools) proven by a successful track record of project delivery.</li> <li>Advanced knowledge of different programming and automation languages (C++, Python).</li> </ul> </li> </ul> <h4>Who we are</h4> <p>We are a leading international telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live, and we protect the planet, whilst helping our customers do the same.</p> <p>Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds, and cultures. We're committed to increasing diversity, ensuring equal representation, and making Vodafone a place everyone feels safe, valued, and included.</p> <p>If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please contact the recruitment team for guidance.</p> <p>Together we can.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><em><strong>This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.</strong></em></p><br><p>Our client is an innovative game development company focused on delivering engaging gaming experiences and providing high-quality support to its player community. They are seeking a dedicated <strong>Technical Customer Support Representative</strong> to manage player inquiries, troubleshoot issues, support app store review management, and collaborate with internal teams to improve the overall player experience.</p><br>Role Overview<p>As the <strong>Technical Customer Support Representative</strong>, you will be responsible for providing timely and professional support to players through Zendesk while helping identify, document, and escalate technical issues.</p><br><p>You will handle billing, account, and bug-related inquiries, manage player reviews across the Apple App Store and Google Play Store, assist with QA smoke testing, and collaborate with QA and development teams to resolve customer-reported issues.</p><br><p>This role is ideal for someone who is detail-oriented, tech-savvy, comfortable troubleshooting digital products, and interested in working within the gaming industry.</p><br>Location<p>Fully Remote (Work from Home) | Tuesday–Saturday, 10 AM–7 PM PST with a 1-hour lunch break</p><br>Key Responsibilities<p>Customer Support &amp; Player Experience</p><br><ul><li><p>Provide prompt and professional email support to players through Zendesk.</p><br></li><li><p>Respond to billing, account, bug, and other customer inquiries while maintaining a positive player experience.</p><br></li><li><p>Troubleshoot customer concerns and provide accurate information based on available support resources.</p><br></li><li><p>Maintain timely response times and contribute to strong customer satisfaction.</p><br></li></ul><p>Technical Issue Reporting &amp; QA Support</p><br><ul><li><p>Identify potential technical issues and bugs reported by players.</p><br></li><li><p>Document and report technical issues through Jira or similar task management platforms.</p><br></li><li><p>Collaborate with the QA team to provide relevant information and support issue resolution.</p><br></li><li><p>Familiarize yourself with game mechanics and features to conduct QA smoke tests and identify potential issues.</p><br></li><li><p>Track reported issues and provide appropriate follow-up when necessary.</p><br></li></ul><p>App Store Review Management</p><br><ul><li><p>Monitor player reviews across the Apple App Store and Google Play Store.</p><br></li><li><p>Respond professionally and constructively to player feedback and concerns.</p><br></li><li><p>Identify recurring themes or issues within app store reviews and communicate relevant findings internally.</p><br></li><li><p>Help maintain a positive and responsive presence across app store channels.</p><br></li></ul><p>Knowledge Base &amp; Documentation</p><br><ul><li><p>Assist with maintaining and updating customer support documentation.</p><br></li><li><p>Keep player-facing FAQs accurate, relevant, and aligned with current game functionality.</p><br></li><li><p>Identify opportunities to improve documentation based on recurring customer questions and support issues.</p><br></li></ul><p>Cross-Functional Collaboration</p><br><ul><li><p>Communicate customer concerns and recurring issues to internal teams through Slack.</p><br></li><li><p>Work closely with QA and development teams to support resolution of customer-reported problems.</p><br></li><li><p>Share relevant player feedback that can contribute to product and support improvements.</p><br></li><li><p>Maintain clear communication across teams when escalating or following up on technical issues.</p><br></li></ul>Qualifications<p>Experience</p><br><ul><li><p>2+ years of experience in customer support, preferably within gaming, technology, software, or another online product environment.</p><br></li><li><p>Experience providing ticket-based customer support using Zendesk or a similar CRM platform.</p><br></li><li><p>Experience managing FAQs, customer support documentation, or knowledge base content.</p><br></li><li><p>Experience with Apple App Store and Google Play Store review management is highly advantageous.</p><br></li><li><p>Previous experience supporting gaming products is preferred.</p><br></li></ul><p>Skills</p><br><ul><li><p>Has strong written communication skills and can provide clear, professional, and helpful responses to customer inquiries.</p><br></li><li><p>Is proficient with Zendesk or similar customer support platforms and can effectively manage tickets, customer inquiries, FAQs, and support workflows.</p><br></li><li><p>Is comfortable using Jira or similar task management tools to accurately document, escalate, and track technical issues.</p><br></li><li><p>Can use Slack or similar collaboration platforms to communicate customer concerns and coordinate effectively with internal teams.</p><br></li><li><p>Can quickly learn game mechanics, features, and digital environments to troubleshoot player issues and assist with QA smoke testing.</p><br></li><li><p>Has experience or familiarity with supporting online products, software, mobile applications, or similar digital experiences.</p><br></li><li><p>Can effectively manage player reviews and feedback across platforms such as the Apple App Store and Google Play Store.</p><br></li><li><p>Familiarity with mobile and PC gaming environments, platforms, and stores is considered a plus.</p><br></li></ul>Mindset &amp; Attributes<ul><li><p>Fast learner who can quickly become familiar with game mechanics and product features.</p><br></li><li><p>Highly organized, detail-oriented, and responsive when handling customer inquiries.</p><br></li><li><p>Customer-focused with a commitment to delivering a positive player experience.</p><br></li><li><p>Tech-savvy and comfortable investigating and communicating technical issues.</p><br></li><li><p>Collaborative and comfortable working closely with QA and development teams.</p><br></li><li><p>Flexible and adaptable when support priorities or demands change.</p><br></li><li><p>Passion for or familiarity with gaming is considered a plus.</p><br></li><li><p>Additional language skills are considered advantageous.</p><br></li></ul>What Success Looks Like<ul><li><p>Player inquiries receive timely, accurate, and professional responses.</p><br></li><li><p>Customer satisfaction remains strong and is reflected in CSAT performance.</p><br></li><li><p>Technical issues are accurately documented and communicated to QA and development teams.</p><br></li><li><p>QA smoke testing helps identify potential issues affecting the player experience.</p><br></li><li><p>App store reviews receive thoughtful and constructive responses that support a positive brand presence.</p><br></li><li><p>Customer support documentation and FAQs remain accurate and useful.</p><br></li><li><p>Internal teams receive clear information regarding recurring customer concerns and technical issues.</p><br></li><li><p>Collaboration between Customer Support, QA, and Development contributes to efficient issue resolution.</p><br></li></ul>Opportunity<p>This is an opportunity to join an innovative gaming company and play a direct role in supporting its player community. You will work across customer support, technical issue reporting, QA support, app store management, and internal collaboration while helping improve the overall player experience.</p><br><strong><u>Application Process:</u></strong>To be considered for this role these steps need to be followed:<ul><li><p>Fill in the application form</p><br></li><li><p>Record a video showcasing your skill sets</p><br></li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><strong><span>Location:</span></strong><span> Giza – 6th of October City</span></p><br> <p><strong><span>Job Type:</span></strong><span> [Full-time, Contract]</span></p><br> <p><strong><span>Hashtag:</span></strong><span> #LI-OB1</span></p><br> <p><strong><span>About Us:</span></strong></p><br> <p><span>For over 45 years, Hikma Pharmaceuticals has been putting better health within reach, every day, by creating high-quality medicines and making them accessible to those who need them. We are helping to shape a healthier world that enriches all our communities, and our global team of 9,500+ empowered employees are central to this mission. </span></p><br> <p><span>As a trusted and reliable partner of over 800 high-quality generics, specialty and branded pharmaceutical products, we are driven to improve access to medicine. Through our 29 manufacturing plants, 9 R&amp;D centers across the MENA, North America and Europe, our footprint allows us to play a critical role in serving patients.&nbsp; </span></p><br> Description <p>The <strong>Product Specialist – Multiple Sclerosis (MS)</strong> is responsible for promoting Hikma's Multiple Sclerosis portfolio to healthcare professionals, delivering scientific product knowledge, and building strong customer relationships to achieve sales objectives. The role requires developing a deep understanding of the MS therapeutic area, identifying customer needs, and executing territory plans to maximize brand performance while ensuring compliance with company policies and ethical standards.</p><br> Key Responsibilities <ul> <li>Promote Hikma's Multiple Sclerosis (MS) products to neurologists and other relevant healthcare professionals through regular field visits.</li> <li>Deliver accurate scientific and clinical information to support product positioning and appropriate patient care.</li> <li>Build and maintain strong relationships with key healthcare professionals and other stakeholders within the assigned territory.</li> <li>Execute the territory business plan to achieve sales targets and maximize market share.</li> <li>Identify business opportunities through customer insights, market analysis, and competitor monitoring.</li> <li>Accurately document customer interactions, sales activities, and market feedback in the CRM system.</li> <li>Collaborate closely with the Sales Manager, Medical, Marketing, and other cross-functional teams to ensure effective execution of business plans.</li> <li>Maintain up-to-date knowledge of the Multiple Sclerosis therapeutic area, clinical guidelines, product data, and competitive landscape.</li> <li>Participate in scientific meetings, product training sessions, and continuous learning initiatives to strengthen technical expertise.</li> <li>Ensure compliance with company policies, industry regulations, and all applicable quality, health, safety, and ethical standards.</li> </ul> Qualifications <p>We are looking for candidates whose experience and skills align closely with the qualifications outlined below:</p><br> <ul> <li>B.Sc. degree in Pharmacy, Medicine, Veterinary Medicine, or an equivalent life sciences discipline.</li> <li>2-5 years of pharmaceutical sales experience; experience in Neurology, Multiple Sclerosis, Specialty Care, or Biologics is preferred.</li> </ul> <p><strong><span>Learn more about Hikma in Egypt </span></strong><span><strong><span>hikma-egypt-factsheet_-en-sep-2025.pdf</span></strong></span></p><br> </div>

أخصائي مبيعات – Sales Specialistالشركة: طيبة لينك – Teba Linkالموقع: حدائق الأهرام – الجيزةنوع الوظيفة: دوام كامل – من مقر الشركةأيام العمل: من الأحد إلى الخميسمواعيد العمل: من الساعة 10:00 صباحًا حتى 6:00 مساءًعن الشركةطيبة لينك – Teba Link هي شركة برمجيات رائدة تأسست عام 2005، ومتخصصة في تقديم حلول المحاسبة والإدارة للشركات والمؤسسات في منطقة الشرق الأوسط.نعمل على تطوير حلول برمجية مرنة ومتقدمة وسهلة الاستخدام، تساعد الشركات على تحسين عملياتها، ورفع الكفاءة، ودعم نمو أعمالها.ويعمل فريقنا على توظيف أحدث التقنيات لتقديم حلول عالية الكفاءة والدقة، بهدف أن نكون شريكًا أساسيًا في رحلة التحول الرقمي للشركات والمؤسسات في المنطقة.الوصف الوظيفينبحث عن أخصائي مبيعات للانضمام إلى فريق المبيعات، يكون مسؤولًا عن إدارة دورة المبيعات بالكامل، بدءًا من البحث عن العملاء المحتملين وتأهيلهم، مرورًا بفهم احتياجات العملاء وتقديم الحلول المناسبة، وعمل العروض التوضيحية، وحتى التفاوض وإتمام عملية البيع.كما سيكون مسؤولًا عن متابعة العملاء، وإعداد عروض الأسعار والمقترحات، وتسجيل ومتابعة أنشطة المبيعات من خلال نظام CRM، بالإضافة إلى التنسيق مع فرق الدعم الفني والتقني لضمان تقديم تجربة مميزة للعميل.ويُشترط أن يكون لديه معرفة جيدة بالمتاجر الإلكترونية والمواقع الإلكترونية، وفهم لطبيعة احتياجات الشركات في مجال الحلول الرقمية والبرمجية.المسؤوليات الرئيسيةالبحث عن العملاء المحتملين والتواصل معهم وتأهيل فرص البيع.فهم احتياجات العملاء ومتطلبات أعمالهم واقتراح الحلول البرمجية المناسبة.تقديم عروض توضيحية للبرامج والحلول المقدمة من الشركة.شرح الخدمات والحلول الرقمية للعملاء، بما يشمل برامج الإدارة والمحاسبة والمواقع والمتاجر الإلكترونية.إدارة العملاء المحتملين وفرص البيع خلال جميع مراحل دورة المبيعات.المتابعة المستمرة مع العملاء المحتملين والعملاء الحاليين.إعداد عروض الأسعار والمقترحات التجارية.التفاوض مع العملاء والعمل على تحقيق أهداف المبيعات.تسجيل وتحديث بيانات العملاء وفرص البيع بشكل مستمر على نظام CRM.الرد على استفسارات العملاء وتقديم المعلومات المطلوبة في الوقت المناسب.التنسيق مع فرق التطوير والدعم الفني لضمان تنفيذ متطلبات العملاء بشكل صحيح.المساعدة في مرحلة ما بعد البيع وتهيئة العملاء لاستخدام الأنظمة والخدمات.تقديم أو تنسيق التدريب على المنتجات والبرامج للعملاء عند الحاجة.المشاركة في اجتماعات المبيعات والمساهمة في تطوير خطط واستراتيجيات البيع.إعداد تقارير المبيعات ومتابعة أداء فرص البيع.جمع ملاحظات العملاء ونقلها للإدارة والفرق المختصة للمساهمة في تطوير المنتجات والخدمات.بناء علاقات طويلة المدى مع العملاء والحفاظ عليها.المؤهلات المطلوبةخبرة سابقة في مجال المبيعات، ويفضل في مبيعات البرمجيات أو الحلول التقنية B2B.مهارات قوية في التواصل والتفاوض والعرض وخدمة العملاء.القدرة على فهم احتياجات العملاء وتحويلها إلى حلول برمجية مناسبة.معرفة جيدة بالمتاجر الإلكترونية والمواقع الإلكترونية وطبيعة الخدمات المرتبطة بها.معرفة بأنظمة ERP أو المحاسبة أو CRM أو أنظمة إدارة الأعمال تعتبر ميزة إضافية.القدرة على تقديم عروض توضيحية للبرامج والحلول التقنية.الخبرة في تقديم عروض أو تدريبات على المنتجات البرمجية تعتبر ميزة إضافية.القدرة على إدارة العملاء المحتملين ومراحل البيع وإتمام الصفقات.معرفة أساسية باستخدام أنظمة CRM وإعداد تقارير المبيعات.إجادة استخدام Microsoft Office أو الأدوات المشابهة.مهارات جيدة في التنظيم وإدارة الوقت.القدرة على المتابعة المستمرة والاهتمام بالتفاصيل.القدرة على العمل بشكل مستقل والتعاون مع فرق الدعم والتطوير.يفضل الحصول على مؤهل جامعي في إدارة الأعمال أو التسويق أو تكنولوجيا المعلومات أو تخصص ذي صلة.القدرة على العمل من مقر الشركة في حدائق الأهرام – الجيزة.المهارات الشخصية المطلوبةنبحث عن شخص:لديه شخصية قوية وثقة في التعامل مع العملاء وأصحاب الأعمال.لديه توجه واضح لتحقيق النتائج وأهداف المبيعات.قادر على شرح المنتجات والحلول التقنية للعملاء غير المتخصصين تقنيًا.لديه القدرة على فهم احتياجات العميل واقتراح الحل المناسب.مبادر ولا يعتمد على انتظار العميل.لديه مهارات قوية في المتابعة وإدارة العلاقات.منظم وقادر على إدارة أكثر من فرصة بيع في نفس الوقت.يهتم بتقديم تجربة مميزة للعميل قبل وبعد البيع.لديه اهتمام بالتكنولوجيا والحلول الرقمية وتطورات سوق البرمجيات.لماذا تنضم إلى طيبة لينك؟العمل داخل شركة برمجيات لها خبرة تتجاوز 20 عامًا في مجال حلول الأعمال.اكتساب خبرة عملية في مجال مبيعات البرمجيات وحلول ERP.التعامل المباشر مع العملاء وأصحاب الشركات وصناع القرار.التعرف على مجالات متعددة تشمل برامج المحاسبة والإدارة، المواقع الإلكترونية والمتاجر الإلكترونية.التعاون مع فرق التطوير والدعم الفني والمبيعات.تطوير مهاراتك في المبيعات والاستشارات البرمجية وإدارة علاقات العملاء.فرصة للمساهمة بشكل مباشر في نمو الشركة والتوسع في سوق الشرق الأوسط.التقديمللتقديم على الوظيفة، يرجى إرسال طلب التوظيف من خلال موقع طيبة لينك:التقديم من خلال موقع طيبة لينك

<h2>Job Description</h2><h2>Job Title</h2><p>Sales Representative</p><h2>Daily Responsibilities</h2><ul><li>Regularly visit existing clients and present the latest children's clothing models associated with the company.</li><li>Continuously search for new suppliers and clothing models for children to collaborate with the company and increase product distribution.</li><li>Present product samples and catalogs to clients, explaining specifications, measurements, prices, and available offers.</li><li>Monitor client needs and accept purchase requests, ensuring accurate registration.</li><li>Build strong relationships with suppliers and distributors while maintaining customer satisfaction.</li><li>Track sales activity within the market and gather information about competitors, prices, and new models.</li><li>Ensure product presentation within the suppliers is appropriate, reflecting the company's image and brand identity.</li><li>Collect payments and outstanding invoices from clients according to company policy.</li><li>Participate in exhibitions or commercial activities related to clothing as needed.</li></ul><h2>Main Responsibilities</h2><ul><li>Achieve monthly and annual sales targets set by management.</li><li>Expand the client network and increase the number of sales points and distributors.</li><li>Follow up with clients post-sale to ensure their satisfaction and continued engagement.</li><li>Submit regular reports to management on:<ul><li>Daily visits.</li><li>Sales volume.</li><li>New clients.</li><li>Market status and competitors.</li><li>Client feedback and needs.</li></ul></li></ul><h2>Daily and Weekly Reporting</h2><ul><li>Data on the suppliers visited.</li><li>Confirmed requests.</li><li>Potential new clients.</li><li>Existing market challenges or issues.</li><li>Suggestions for improving sales.</li></ul><h2>Required Qualifications and Skills</h2><ul><li>Experience in the sales of clothing or children's apparel.</li><li>Strong negotiation and persuasion skills.</li><li>Ability to research and attract new clients.</li><li>Skill in preparing reports and daily follow-ups.</li><li>Excellent presentation and communication skills.</li><li>Ability to travel and conduct field visits regularly.</li></ul><h2>Work System</h2><ul><li>Full-time, 5 days a week, 8 hours daily.</li><li>Fieldwork within markets and suppliers.</li><li>Adherence to the daily visit schedule set by management.</li></ul><h2>Salary and Benefits</h2><ul><li>From 6000 to 8000 EGP monthly.</li><li>Commission on sales.</li><li>Daily transportation allowance paid weekly.</li><li>Commission: 1.5% upon achieving the target, 2.5% upon achieving double the target from sales volume.</li><li>Each new client has a special bonus based on the sales volume.</li></ul><h2>Skills</h2><ul><li>Previous experience in sales of clothing or ready-made garments is preferred.</li><li>Excellent communication and persuasion skills.</li><li>Proactive and committed with good presentation skills.</li><li>Ability to work in the field and travel within Cairo.</li></ul>

About the Company<br><br>i Qor is a global provider of customer engagement and technology-enabled BPO solutions. We are committed to delivering exceptional customer experiences while driving operational efficiency through innovation, collaboration, and inclusivity.<br><br>About the Role<br><br>We are looking for a B2B Representative | Greek Speaker to join our team in New Cairo. In this role, you will be responsible for managing professional interactions with business clients in Greek, handling inbound and outbound communications, understanding client needs, providing accurate information, and ensuring a high level of service throughout the customer journey. You will work closely with internal teams and supervisors to resolve client inquiries, follow established procedures, maintain accurate records, and contribute to improving client satisfaction and overall business performance.<br><br>Responsibilities<br><br>Handle inbound and outbound B2B communications in Greek. Build and maintain strong professional relationships with business clients. Understand client requirements and provide accurate information about products and services. Address inquiries, concerns, and issues in a professional and timely manner. Follow up with clients to ensure proper resolution and satisfaction. Document all client interactions accurately using CRM and company systems. Escalate complex cases to the appropriate teams when necessary. Meet established quality, productivity, and performance targets. Maintain professional communication and a customer-focused approach at all times. Collaborate with team members and supervisors to improve processes and client experience. Adhere to company policies, procedures, and compliance standards. Participate in ongoing training and development programs.<br><br>Qualifications<br><br>Greek proficiency: B2–C1, with strong speaking, reading, and writing skills. Good command of English for internal communication.<br><br>Required Skills<br><br>Strong communication and interpersonal skills. Customer-oriented mindset with the ability to understand and address business clients' needs. Strong active listening, problem-solving, and negotiation skills. Ability to handle difficult conversations professionally and confidently. Basic computer and typing skills. Ability to navigate CRM/contact center systems and multiple applications. Strong attention to detail and organizational skills. Ability to work effectively within a diverse and collaborative team.<br><br>Preferred Skills<br><br>Previous experience in B2B, customer service, sales, account management, or contact centers is an advantage, but not mandatory. Willingness to work on-site in New Cairo and follow a rotating shift schedule when required.<br><br>Pay range and compensation package<br><br>Fully Paid Training Social & Medical Insurance Ongoing training and career development opportunities. Supportive and collaborative work environment.<br><br>Equal Opportunity Statement<br><br>If you are a Greek speaker with strong communication skills and are interested in building a career in B2B client management, we would love to hear from you. Apply now and join the i Qor team!<br><br>#Hiring #IQor #B2B #Greek Speaker #Greek Jobs #Customer Service #B2BRepresentative #New Cairo #Egypt Jobs #Call Center Jobs #Career Opportunity

عن 22Serviceشركة 22Service FZ-LLC شركة تقنية مقرها دبي (مدينة ميدان الحرة)، تبني مجموعة من منتجات الاتصال والسفر الرقمية تحت العلامة التجارية "22". منتجنا الأساسي 22SIM منصة e SIM للمسافرين، تخدم بشكل رئيسي مستخدمي دول الخليجالدعم لدينا ليس وظيفة هامشية — بل هو نقطة التماس الأساسية مع المسافر في اللحظة التي يحتاج فيها الاتصال أكثر من أي وقت، ونبحث عمّن يتعامل معه بهذه الجدية.عن الوظيفةنبحث عن ممثل دعم عملاء محترف ومتمحور حول الخدمة، يجيد العربية والإنجليزية، ويمتلك خلفية تقنية حقيقية تمكّنه من تشخيص المشكلات لا مجرد نقلها.المهام الرئيسيةالرد على استفسارات العملاء عبر البريد الإلكتروني والدردشة المباشرة والهاتف ووسائل التواصل الاجتماعيتقديم معلومات واضحة ودقيقة حول المنتجات باللغتين العربية والإنجليزيةتشخيص المشكلات التقنية الشائعة وحلها من الخط الأول قبل التصعيدمتابعة الحالات المفتوحة حتى الحل الكامل وتوثيق التفاعلات بدقةتصعيد الحالات المعقدة مع وصف دقيق وخطوات إعادة إنتاج المشكلةرصد المشكلات المتكررة والمساهمة في تحسين الخدمة وقاعدة المعرفةالمتطلباتخبرة لا تقل عن سنتين في دعم العملاء أو الدعم التقنيإجادة تامة للعربية والإنجليزية كتابةً وتحدثاً (شرط أساسي)خلفية تقنية عملية: المنتجات والتطبيقات الرقمية، إعدادات i OS وAndroid، أساسيات الشبكات والاتصالفهم عملي لتقنية e SIM: تفعيل رموز QR، ملفات التعريف، إعدادات APN، توافق الأجهزةالإلمام بمفاهيم التجوال الدولي وتبديل الشبكاتالقدرة على استخدام لوحات التحكم الداخلية وقراءة سجلات الأخطاءخبرة في أنظمة CRM ومنصات الدعم (Zendesk، Intercom، Freshdesk، Hub Spot أو ما يماثلها)الإلمام بأساسيات الـ APIs والـ webhooks ميزة إضافيةأسلوب مهني وصبور يضع العميل في صميم الاهتمام، وقدرة قوية على إدارة المواقف الصعبةيشترط التفرغ الكامللماذا تنضم إليناأثر مباشر وواضح — ملاحظاتك تصل إلى فريق المنتج والتطوير مباشرةمنتجات حقيقية بحجم استخدام كبير وعملاء في عشرات الدولحوافز شهرية و حوافز على الانجازات بيئة عمل ملائمة و متعددة الثقافات <br><br>About 22Service22Service FZ-LLC is a Dubai-based technology company (Meydan Free Zone) building a suite of digital connectivity and travel products under the "22" brand. Support isn't a side function here — it's the primary point of contact with a traveler at the moment connectivity matters most. We're looking for someone who treats it that way. The Role We're looking for a professional, service-oriented Customer Support Representative who is fluent in both Arabic and English and brings a real technical background — someone who can diagnose issues, not just pass them along. Key Responsibilities Respond to customer inquiries across email, live chat, phone, and social media Provide clear, accurate product information in both Arabic and English Diagnose and resolve common technical issues at first-line level before escalating Follow open cases through to full resolution and document interactions accurately Escalate complex cases with precise descriptions and reproduction steps Identify recurring issues and contribute to service and knowledge-base improvements Requirements Minimum 2 years in customer support or technical support Full written and spoken fluency in Arabic and English (required) Hands-on technical background: digital products and apps, i OS and Android settings, networking and connectivity fundamentals Practical understanding of e SIM technology: QR activation, profiles, APN settings, device compatibility Familiarity with international roaming and network switching Comfortable in internal admin dashboards and reading error logs Experience with CRM/support platforms (Zendesk, Intercom, Freshdesk, Hub Spot or similar) API and webhook basics are a plus Professional, patient, customer-first approach with strong de-escalation skills Full-time availability required Why Join UsDirect, visible impact — your findings go straight to product and engineering Real products at real scale, with customers across dozens of countries A bilingual environment spanning Kuwait and Dubai, with room to take ownership and grow

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>As an Account Representative at TJM Labs, you’ll act as the technical liaison between our internal platform team and our pharmacy clients.<br> This role combines client relationship management with technical implementation and support.<br> You’ll help deploy automation solutions in client environments, guide users through implementation, troubleshoot production issues, and ensure clients feel supported throughout the lifecycle of the relationship.<br> We’ll provide training on our products and U.<br>S. pharmacy workflows.<br> What we need from you is strong technical troubleshooting ability, excellent communication skills, and confidence working directly with clients in a fast-moving operational environment.<br> What You’ll Do Serve as the primary technical point of contact for assigned client accounts Coordinate and support remote deployment of automation solutions in client environments Configure environments, credentials, permissions, and connectivity settings required for implementation Guide pharmacy clients through deployment, validation, onboarding, and handoff via screen-share and live support sessions Monitor production automation activity, queue health, scheduled jobs, and execution performance Troubleshoot issues by reviewing logs, identifying root causes, restarting services, or escalating engineering issues when needed Maintain strong ongoing client relationships through responsive communication and issue resolution Document implementations, recurring issues, troubleshooting steps, and client-specific operational notes Escalate platform or engineering concerns with clear reproduction details and supporting logs Participate in an on-call rotation for after-hours and weekend support coverage Coordinate issue handoff across time zones with U.<br>S.-based teammates $10 USD/hour Remote-First Environment Paid Time Off What We’re Looking For 2–4 years of experience in technical account management, IT support, technical operations, customer success, or systems administration Strong troubleshooting and problem-solving skills with the ability to work backward from symptoms to root cause Experience supporting Windows desktop/server environments, scheduled tasks, services, or networking fundamentals Excellent written and verbal English communication skills Comfortable leading screen-share sessions and speaking directly with U.<br>S.-based clients Strong organizational skills with the ability to manage multiple client issues simultaneously Reliable home office setup with stable internet and power for remote support work Willingness to participate in an on-call rotation, including occasional weekend coverage Nice to Have Experience with RPA or automation platforms (UiPath, Automation Anywhere, Blue Prism, Power Automate, etc.<br>) Prior experience in a client-facing technical support or technical account role Familiarity with remote support tools (TeamViewer, AnyDesk, ScreenConnect, RDP) Scripting experience in PowerShell, Python, or similar Exposure to ticketing systems such as Jira Service Management, ServiceNow, or Zendesk Basic SQL knowledge for troubleshooting data or automation outputs Experience in healthcare, pharmacy, or regulated operational environments</span> </div>

We’re Hiring | Customer Service Representative<br>Sutherland Global is looking for motivated and customer-focused individuals to join our team in New Cairo.<br>Position:<br>Customer Service Representative<br>Requirements<br>* University graduates & Dropouts* English proficiency: B2–C1* Excellent verbal and written communication skills* Strong customer service and interpersonal skills* Good problem-solving and decision-making abilities* Basic computer literacy* Ability to work in a fast-paced, target-driven environment* Willingness to work on-site in New Cairo* Flexibility to work rotational shifts, including weekends when required<br>Key Responsibilities<br>* Handle customer inquiries and provide accurate and professional assistance* Identify customer needs and provide appropriate solutions* Resolve customer issues efficiently while maintaining a high level of customer satisfaction* Maintain accurate records of customer interactions* Follow established procedures, quality standards, and company policies* Collaborate with internal teams when necessary to ensure effective issue resolution<br>What We Offer<br>* Competitive salary package* Paid training* Career development and growth opportunities* Professional and supportive work environment* Opportunity to join a global organization and develop your customer service skills<br>???? Location: New Cairo, Egypt???? Work Model: On-site???? Employment Type: Full-time

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><em><strong>This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.</strong></em></p><br><p>Our client is an established, accredited microbiology laboratory providing specialized testing services to manufacturers across the pharmaceutical, cosmetics, food and beverage, medical device, personal care, and consumer products industries. The organization helps businesses maintain product safety, quality, and regulatory compliance through specialized microbiological testing services.</p><br>Role Overview<p>As a <strong>Sales Development Representative (SDR)</strong>, you will serve as the first point of contact for inbound inquiries while proactively building outbound pipeline across targeted manufacturing companies.</p><br><p>Working closely with the Sales Manager and Account Executive, you will qualify inbound opportunities, research prospective accounts, conduct personalized outreach, and schedule qualified meetings for the sales team. This role combines inbound lead management with outbound prospecting and is ideal for someone who enjoys research, consultative outreach, and developing relationships with decision-makers in technical industries.</p><br>Location<p><strong>Fully Remote | Monday–Friday, 9:00 AM–5:00 PM CST</strong></p><br>Key ResponsibilitiesInbound Lead Qualification<ul><li><p>Respond promptly to inbound inquiries generated through marketing initiatives.</p><br></li><li><p>Conduct discovery conversations to understand prospect needs and determine qualification.</p><br></li><li><p>Schedule qualified meetings for the Account Executive.</p><br></li><li><p>Maintain fast response times while providing a professional and positive prospect experience.</p><br></li></ul>Outbound Prospecting &amp; Lead Generation<ul><li><p>Research target manufacturing companies and identify relevant decision-makers.</p><br></li><li><p>Execute personalized prospecting through email, LinkedIn, and phone outreach.</p><br></li><li><p>Generate qualified opportunities and contribute consistently to outbound pipeline growth.</p><br></li><li><p>Maintain consistent daily prospecting and outreach activity.</p><br></li><li><p>Research prospects thoroughly to support relevant and consultative sales conversations.</p><br></li></ul>CRM &amp; Pipeline Management<ul><li><p>Maintain accurate and up-to-date prospect information within HubSpot.</p><br></li><li><p>Document prospect interactions, outreach activities, follow-ups, and lifecycle stages.</p><br></li><li><p>Maintain clean and organized prospect data throughout the sales process.</p><br></li><li><p>Track activity metrics and provide visibility into outbound and pipeline performance.</p><br></li></ul>Sales Team Collaboration<ul><li><p>Work closely with the Sales Manager and Account Executive to coordinate qualified opportunities.</p><br></li><li><p>Ensure prospects receive timely follow-up and transition smoothly through the sales process.</p><br></li><li><p>Support a structured and process-oriented approach to both inbound and outbound lead generation.</p><br></li></ul>QualificationsExperience<ul><li><p>1–3 years of experience as an SDR, BDR, or in a similar sales development role.</p><br></li><li><p>Hands-on experience conducting outbound prospecting through phone, email, and LinkedIn.</p><br></li><li><p>Experience qualifying prospects and scheduling meetings for Account Executives or sales teams.</p><br></li><li><p>Experience selling into manufacturing, life sciences, laboratory services, healthcare, or other technical industries is preferred.</p><br></li><li><p>Experience building targeted outbound prospect lists is a plus.</p><br></li></ul>Skills<ul><li><p>Demonstrates excellent written communication skills and can create clear, professional, and personalized prospecting messages.</p><br></li><li><p>Communicates confidently over the phone and is comfortable conducting discovery and qualification conversations with prospective customers.</p><br></li><li><p>Has strong research skills and can identify relevant target accounts, decision-makers, and information needed to personalize outreach.</p><br></li><li><p>Has experience using HubSpot and sales engagement platforms such as Apollo, Outreach, Salesloft, or similar tools to manage prospecting activities and pipeline information.</p><br></li><li><p>Is comfortable using LinkedIn for prospect research and outreach, with LinkedIn Sales Navigator experience considered a plus.</p><br></li><li><p>Maintains accurate CRM records and demonstrates strong attention to detail when tracking prospect interactions, follow-ups, and lifecycle stages.</p><br></li><li><p>Can effectively balance inbound lead qualification with consistent outbound prospecting activities.</p><br></li></ul>Mindset &amp; Attributes<ul><li><p>Highly organized and capable of maintaining consistent follow-through.</p><br></li><li><p>Curious and motivated to learn about technical industries and customer needs.</p><br></li><li><p>Persistent and comfortable with outbound prospecting without relying on overly aggressive sales tactics.</p><br></li><li><p>Coachable and receptive to feedback from sales leadership.</p><br></li><li><p>Process-oriented and dependable when managing recurring sales activities.</p><br></li><li><p>Comfortable balancing multiple inbound and outbound priorities.</p><br></li></ul>What Success Looks Like<ul><li><p>Inbound inquiries receive timely responses within established service-level expectations.</p><br></li><li><p>Qualified meetings are consistently generated for the Account Executive.</p><br></li><li><p>A healthy outbound pipeline is developed and maintained through consistent prospecting.</p><br></li><li><p>HubSpot records remain accurate, complete, and organized.</p><br></li><li><p>Prospecting activities are consistent and aligned with target accounts and decision-makers.</p><br></li><li><p>The Sales Development Representative becomes a trusted partner to the Account Executive and Sales Manager within the first 90 days.</p><br></li></ul>Opportunity<p>This is an opportunity to join an established organization serving manufacturers across highly specialized and technical industries. You will gain experience balancing inbound qualification with outbound business development while working directly with sales leadership. For someone who enjoys research, relationship building, and consultative prospecting, this role provides the opportunity to contribute directly to pipeline growth while developing deeper expertise in technical B2B sales.</p><br><strong><u>Application Process:</u></strong>To be considered for this role these steps need to be followed:<ul><li><p>Fill in the application form</p><br></li><li><p>Record a video showcasing your skill sets</p><br></li></ul> </div>

<p><h4>Join us</h4> <p>At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p> <h4>Role purpose</h4> <p>To run and manage cyber security systems and user access control facilities (logical & physical) to ensure that access is authorized according to Vodafone Egypt security policy.</p> <h4>Job responsibilities</h4> <p><strong>Key accountabilities and decision ownership</strong></p> <ul> <li>Maintain cyber security systems availability and ensure resolving issues escalated from first line within the agreed SLA.</li> <li>Responsible for implementation of bulk user access profiles defined and approved by the production system and data owners.</li> <li>Responsible for implementing major approved and assigned security request for changes.</li> <li>Maintain knowledge transfer and documentation of systems on hand.</li> <li>Handle incidents communications within the team and with other teams when necessary.</li> <li>Escalate issues to vendors and ensure that issues are resolved within contract SLA.</li> </ul> <h4>Not a perfect fit?</h4> <p>Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.</p> <h4>Job requirements</h4> <p><strong>Core competencies, knowledge and experience</strong></p> <ul> <li>Interpersonal and communication skills.</li> <li>Time management skills.</li> <li>Innovative thinking.</li> <li>Team player and customer focused.</li> <li>Logical thinking and takes responsibility.</li> </ul> <p><strong>Must have technical/professional qualifications:</strong></p> <ul> <li>Bachelor’s degree in engineering or computer science.</li> <li>Experience 4-5 years in technology, including 3 years as security engineer.</li> <li>Experience in security systems/services KPIs maintenance.</li> <li>Generic or vendor security certificate is preferred (CISSP, CIH, CCNP, F5).</li> </ul> <h4>Who we are</h4> <p>We are a leading international telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.</p> <p>Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. We're committed to increasing diversity, ensuring equal representation, and making Vodafone a place everyone feels safe, valued and included.</p> <p>Together we can.</p></p><p></p>

French Customer Service Representative<br><br>Cairo, Egypt | Full-Time<br><br>About Sutherland<br><br>At Sutherland, we combine artificial intelligence, cloud engineering, and advanced automation to deliver digital transformation for iconic global brands. With over 360 proprietary innovations and a commitment to operational excellence, we engineer measurable outcomes that elevate customer experiences worldwide.<br><br>Description Du Poste<br><br>We are seeking a customer-focused French Customer Service Representative to join our Cairo team. In this role, you will act as the frontline voice of global brands, delivering high-quality phone support and seamless issue resolution.<br><br>Key Responsibilities<br><br>Handle inbound customer inquiries via phone, providing prompt and empathetic support.<br><br>Diagnose, troubleshoot, and resolve issues effectively while upholding service quality standards.<br><br>Ensure every customer interaction reflects professionalism, active listening, and brand value.<br><br>Collaborate with internal support teams to continuously improve service delivery.<br><br>Qualifications<br><br>Language Proficiency: Fluent French (C1/B2) paired with strong conversational English. Background: Open to fresh graduates, experienced candidates, and college dropouts. Skills: Excellent communication, active listening, and structured problem-solving abilities. Mindset: Adaptable team player with a positive, growth-oriented attitude. Availability: Flexibility to work rotational overnight/night shifts. <br><br>Informations supplémentaires<br><br>Competitive salary package plus performance KPIs (guaranteed during the first 3 months). 33.7k net including 15% kpis/ morning shifts Fully paid onboarding and continuous product training. Comprehensive social and private medical insurance. Door-to-door / central-point company transportation. Night shift allowance. Clear paths for internal career advancement. <br><br>How To Apply<br><br>Send your updated CV or a voice note in French to 01032333143 or 01034442874.<br><br>???? SUTHERLAND IS HIRING NOW! | ON RECRUTE ! ????????<br><br>???? NEW LAUNCHING ACCOUNT | WAVE ZERO<br><br>Nouveau compte | Première vague<br><br>???? 100% Virtual Hiring Process<br><br>???????? French Customer Service Representatives<br><br>???? New Cairo | On-Site | Full-Time<br><br>✨ Vous avez un niveau B2 ou plus en français ?<br><br>Join the FIRST WAVE and be part of a brand-new account from day one! ????<br><br>???? 33.7K NET for the first 3 months, including 15% KPIs<br><br>☀️ Shifts starting from 8:00 AM — latest shift ends at 10:00 PM<br><br>⏰ No overnight shifts<br><br>???? Promotion eligibility after only 6 months<br><br>???? Wave Zero = fast-track growth opportunities<br><br>???? WHY JOIN SUTHERLAND ? | NOS AVANTAGES<br><br>???? Highest Net Salary in the Market (New Salary Increase!)<br><br>???? Full Transportation Coverage<br><br> ???? Females: Door-to-door transportation — return trips 24/7 ???? Males: Drop-off within 1 km — 8 PM to 6 AM<br><br>???? Graduates & Dropouts welcome<br><br>???? Free Wellness Coach & Therapy Sessions<br><br>????️ Gym Access & Discounts<br><br>???? International & Multilingual Environment<br><br>⚠️ LIMITED SLOTS AVAILABLE!<br><br>???????? Votre français mérite une vraie évolution de carrière !<br><br>???? Rejoignez la première vague — postulez maintenant !<br><br>???? APPLY NOW | POSTULEZ MAINTENANT via Whats App:<br><br>???? Whats App – Apply Now<br><br>01034442874 (Call me directly)<br><br>???? Whats App – Apply Now<br><br>01032333143 (Whatsapp)<br><br>#Sutherland #French B2 #French Jobs #Wave Zero #Hiring Egypt #Jobs InEgypt #Customer Service #New Cairo #OnRecrute #French Speakers

Responsibilities:Prepare contracts and issue contracts and appendices to the relevant parties. Review meeting minutes and contract-related documents issued by the company. Follow up on completing all legal requirements for issuing contracts, ensuring their validity, and obtaining the required signatures and stamps. Coordinate with the relevant departments to complete all contract documents and appendices. Follow up on the contract lifecycle from initiation to completion, ensuring all required approvals and documents are obtained. Monitor contracts to ensure compliance with all related terms, conditions, procedures, and regulations. Review and evaluate contract amendment requests and related legal matters. Coordinate with the Legal Department and other departments regarding contract amendments, extensions, and special requests, and follow up on approved recommendations. Supervise the contract team and ensure efficient and timely execution of tasks in accordance with company policies and procedures. Prepare and review periodic reports on contract activities, monitor achievements, and provide recommendations for improvement. Train, mentor, and evaluate team members to enhance their professional skills and improve work quality. Contribute to the development of contract policies, procedures, and templates to improve efficiency and consistency. Monitor the overall efficiency and effectiveness of contract management processes. Identify weaknesses in the contract lifecycle and implement timely and effective corrective actions. Review and approve contract amendments requested by relevant departments, coordinate with the Legal Department, and follow up on approvals from the concerned administrative departments.<br>Qualifications:Bachelor's degree in engineering, with a focus on Contract Management or Procurement7+ years of experience in a technical contract management or tendering role, preferably in the engineering or construction industry Demonstrated expertise in contract law, negotiation tactics, and risk mitigation strategies Strong technical background and understanding of engineering projects, specifications, and industry standards

Job Summary:We are seeking an experienced Contracts Manager to lead contract management activities for major EPC Energy & Infrastructure projects across Egypt and overseas. The successful candidate will be responsible for the full contract lifecycle, including contract administration, negotiations, claims, variations, risk management, and dispute resolution. Working closely with project, commercial, procurement, and legal teams, the Contracts Manager will ensure contractual compliance, protect the company's commercial interests, and support the successful delivery of complex projects in accordance with contractual obligations and international standards.<br>Key Responsibilities:Manage the full contract lifecycle for EPC projects. Draft, review, negotiate, and administer contracts, subcontracts, and claims. Ensure contractual compliance while mitigating commercial and legal risks. Lead contract negotiations with clients, consultants, and subcontractors. Support project teams on contractual matters, variations, EOTs, and dispute resolution. Coordinate with technical, procurement, commercial, and legal teams throughout project execution.<br>Requirements:Bachelor's degree in Engineering.15+ years of experience in Contracts Management within EPC projects. Strong experience in FIDIC contracts, claims, variations, and contract administration. Proven experience in large-scale Energy, Power, Utilities, or Infrastructure projects. Excellent negotiation, analytical, and stakeholder management skills. Willingness to travel and support overseas projects.<br>If interested, please send your updated resume in a PDF format to: jobs@madkour.com.eg mentioning the job title in the e-mail subject.

Job Summary:We are seeking an experienced Contracts Manager to lead contract management activities for major EPC Energy & Infrastructure projects across Egypt and overseas. The successful candidate will be responsible for the full contract lifecycle, including contract administration, negotiations, claims, variations, risk management, and dispute resolution. Working closely with project, commercial, procurement, and legal teams, the Contracts Manager will ensure contractual compliance, protect the company's commercial interests, and support the successful delivery of complex projects in accordance with contractual obligations and international standards.<br>Key Responsibilities:Manage the full contract lifecycle for EPC projects. Draft, review, negotiate, and administer contracts, subcontracts, and claims. Ensure contractual compliance while mitigating commercial and legal risks. Lead contract negotiations with clients, consultants, and subcontractors. Support project teams on contractual matters, variations, EOTs, and dispute resolution. Coordinate with technical, procurement, commercial, and legal teams throughout project execution.<br>Requirements:Bachelor's degree in Engineering.15+ years of experience in Contracts Management within EPC projects. Strong experience in FIDIC contracts, claims, variations, and contract administration. Proven experience in large-scale Energy, Power, Utilities, or Infrastructure projects. Excellent negotiation, analytical, and stakeholder management skills. Willingness to travel and support overseas projects.<br>If interested, please send your updated resume in a PDF format to: jobs@madkour.com.eg mentioning the job title in the e-mail subject.

Tasks, Roles & Responsibilities Support Construction team on site on daily duties and tasks. Explain to the project’s key personnel the importance of the contract clauses, payments and change processes. Review the contract conditions carefully and thoroughly. Ensure all notices are issued to the client within the time frame set forth in the contract. Draft all letters’ responses concerning any contractual issues such as claims, disputes, back charges, completion certificates, insurance and contract amendments, after Project Manager approval. Ensure the site document control is keeping adequate files and logs of all issued and receipt letters, and report any record keeping problems to the Project Manager. Ensure that project records and reports are timely prepared and submitted in the manner necessary to protect Company’s interests and to support any future claims. Report to the Project Manager any deviation from the contract requirements. Ensure any verbal instructions/directions are timely documented. Ensure variations’ procedure is applied at the project in accordance with the contract and that no variations are being carried out without proper documentation issued by the Client authorized person. Maintain logs for claim notices, claims back charges and insurance as required by the Contracts Manager. Document and record all events or cases that could give rise to a claim. Attend all progress meetings, ensuring that no positions or statements, contradicting with the contract conditions, are imposed on the Company. Review issues minutes of meeting to ensure they accurately reflect the statements and positions discussed during the meeting. Follow up on work progress and payment progress, identify areas of concerns in terms of late payments, delays and recommend actions to the project management. Support the headquarter Contracts Department in claim preparation by providing any required information, details and documents. Participate in Settlement meetings and negotiations. Prepare and submit the periodic reports required by the contract manager. Participate in Pre-award review for similar contract packages. Report lessons learnt from previous cases. Carryout any other tasks that are instructed by the Contracts Department Minumum Requirements & Qualifications BSc Construction Management/ Engineering. Previous Experience In Contracts & Claims CLAC , PMP are Preferred Good command of English language

At Arabian Construction Company (ACC), we pride ourselves on delivering iconic projects that redefine skylines and communities. We are seeking Contract Administrators to join our dynamic team — The position is based at our Head Office in New Cairo and North Coast project site — to play a pivotal role in managing and administering contractual agreements across our large-scale projects.<br>What You’ll Achieve Contract Preparation and Administration Draft, review, and finalize contracts, ensuring compliance with project objectives, company policies, and legal frameworks. Collaborate with project teams to prepare and evaluate contractual documents, including subcontracts, purchase agreements, and amendments. Monitor contract milestones, deliverables, and timelines to ensure adherence to agreed terms. Claims and Variations Management Evaluate and process claims, variations, and extensions of time from contractors and vendors, ensuring proper documentation and justification. Prepare and negotiate claims to be submitted to the client, supported by detailed reports and analysis. Identify potential risks and recommend strategies to mitigate claims and disputes. Contractual Risk Mitigation Assess contract terms and conditions, highlighting potential risks and advising on preventive measures. Provide guidance to project teams on contractual rights, obligations, and risk management strategies. Ensure proper implementation of FIDIC and other relevant contractual frameworks in all project agreements. Project Coordination and Communication Serve as the primary point of contact for all contract-related matters with internal and external stakeholders. Coordinate with project managers, procurement teams, and legal advisors to address contractual issues. Communicate contract updates, changes, and critical milestones to project teams. Documentation and Compliance Maintain detailed records of all contract-related correspondence, amendments, and approvals. Ensure compliance with company policies, industry standards, and applicable regulations. Conduct periodic audits of contracts and related processes to identify improvement opportunities.<br>What You’ll Bring to ACCBachelor’s degree in civil or architectural engineering, or a related discipline. Minimum of 5 years of experience in contract administration for large-scale construction projects. Proven experience with FIDIC contracts, claims management, and contract variations. MRICS or CIARB qualification is a plus. Excellent written and spoken English. Strong problem-solving and negotiation skills. Proficiency in contract management tools, Microsoft Office Suite, and project management software.<br>Why ACC? At ACC, we believe in empowering our people to push the boundaries of what’s possible. We foster an environment where teamwork and innovation drive success, and career development is a priority. When you join ACC, you’ll work on projects that shape skylines and transform communities. You’ll be part of a dynamic team committed to excellence, growth, and making an impact on the region’s most iconic projects.