Contract Representative Jobs in Egypt

Position Overview Analyze raw data and present results based on internal procedures. Analyze trends and patterns foundin the data, to assist the company in interpreting and making decisions. Key Responsibilities<br>• Analyze data according to defined business rules and procedures• Analyze CSAT/DSAT data and provide root cause analysis• Provide reports and analysis to assist others to track progress and optimize their focus on theareas of their interest and new trends• Highlight weaknesses based on data analysis for improvement purposes • Conduct commentanalysis• Maintain and update frequently Client and TP reports• Calculate statistical valid sample size of Transaction monitoring for all types of transactions andassign it to the CSS/QA Representatives for execution• Prepare & update Transaction monitoring plan on a weekly/monthly basis• Follow up on sample size completion• Organize and coordinate calibration sessions, gather, analyze and communicate the results• Prepare and communicate analysis for New Hires to identify training needs and opportunities forimprovement of recruiting profiles• Take calls for educational purposes on a weekly basis• Work with Management to prioritize business needs• Monitor transactions in case that is calibrated and based on language skills for support• Attend planned meetings and deliver feedback related to team performance(DSM/DMAIC/Process Level improvements)<br>• Provide analysis needed and participate in Problem Solving Process-DMAIC sessions• Be positive and proactive and have a desire for applying continuous improvement processes• Adhere to laws, regulations, company policies, procedures, internal and external Standards• Attend recurrent trainings published by the Client/Company on a regular basis<br>Required Qualifications Education and specific Training High school diploma or equivalent French & English B2 or above CEFR proficiency level Proficient in selected language<br>Work Experience At least 12 months experience as Quality Analyst.<br>Soft Skills & Other Requirements Competencies and specific skills:<br>Technology• Applicable computer Operating System (Windows/i OS/Chrome OS/Android/Mac OS X. i OS)• Office (Excel/Power Point) or equivalent tools• Typing- WPM: 20 wpm• Use of production tool(s)• Use of phone system• Client tools Interpersonal• Effective Communication• Written Communication• Facilitating effective meetings• Teamwork and Inclusion• Organizational, attention to detail Process Knowledge• Security Policies• GDPR• Providing and Receiving Feedback from others• Ability to clearly understand a problem statement• Problem Solving and Critical Thinking• Health & Safety Policy• Knowledge of KPIs• Story FAI Product knowledge• QA Analyst Foundations course• Client products / services Interpersonal• Ability to prepare and present a case study Problem Solving• Six Sigma Principles White/Yellow Belt (based on availability) o Intro to Lean Six Sigma o SFS Analyzing Data Process Knowledge• BEST QA• Table F (where applicable)• PCI Systems Knowledge<br>• QMS / Intranet• Service Desk ticketing tool

Position Overview Analyze raw data and present results based on internal procedures. Analyze trends and patterns foundin the data, to assist the company in interpreting and making decisions. Key Responsibilities<br>• Analyze data according to defined business rules and procedures• Analyze CSAT/DSAT data and provide root cause analysis• Provide reports and analysis to assist others to track progress and optimize their focus on theareas of their interest and new trends• Highlight weaknesses based on data analysis for improvement purposes • Conduct commentanalysis• Maintain and update frequently Client and TP reports• Calculate statistical valid sample size of Transaction monitoring for all types of transactions andassign it to the CSS/QA Representatives for execution• Prepare & update Transaction monitoring plan on a weekly/monthly basis• Follow up on sample size completion• Organize and coordinate calibration sessions, gather, analyze and communicate the results• Prepare and communicate analysis for New Hires to identify training needs and opportunities forimprovement of recruiting profiles• Take calls for educational purposes on a weekly basis• Work with Management to prioritize business needs• Monitor transactions in case that is calibrated and based on language skills for support• Attend planned meetings and deliver feedback related to team performance(DSM/DMAIC/Process Level improvements)<br>• Provide analysis needed and participate in Problem Solving Process-DMAIC sessions• Be positive and proactive and have a desire for applying continuous improvement processes• Adhere to laws, regulations, company policies, procedures, internal and external Standards• Attend recurrent trainings published by the Client/Company on a regular basis<br>Required Qualifications Education and specific Training High school diploma or equivalent German & English B2 or above CEFR proficiency level Proficient in selected language<br>Work Experience At least 12 months experience as Quality Analyst.<br>Soft Skills & Other Requirements Competencies and specific skills:<br>Technology• Applicable computer Operating System (Windows/i OS/Chrome OS/Android/Mac OS X. i OS)• Office (Excel/Power Point) or equivalent tools• Typing- WPM: 20 wpm• Use of production tool(s)• Use of phone system• Client tools Interpersonal• Effective Communication• Written Communication• Facilitating effective meetings• Teamwork and Inclusion• Organizational, attention to detail Process Knowledge• Security Policies• GDPR• Providing and Receiving Feedback from others• Ability to clearly understand a problem statement• Problem Solving and Critical Thinking• Health & Safety Policy• Knowledge of KPIs• Story FAI Product knowledge• QA Analyst Foundations course• Client products / services Interpersonal• Ability to prepare and present a case study Problem Solving• Six Sigma Principles White/Yellow Belt (based on availability) o Intro to Lean Six Sigma o SFS Analyzing Data Process Knowledge• BEST QA• Table F (where applicable)• PCI Systems Knowledge<br>• QMS / Intranet• Service Desk ticketing tool

Details: •Experience Needed: From 5 to 8 Years •Education Level: Bachelor’s Degree •Department: Marketing and Product Planning •Location: Abo Rawash, Giza. •Employment Type: Full-time Job Description:Mitsubishi Motors Egypt is seeking a Marketing Manager to join our team and play a key role in shaping the future of our brand and market presence in Egypt. This role is designed for an individual with strong expertise in 1) Marketing and advertising, 2) Product Marketing, 3) Market research and Analysis, 4) Public Relations, Media and influencers’ management, 5) Digital marketing, 6) Events, 7) Communications, 8) Strategic planning, 9) Leadership and Training, and ready to drive Mitsubishi’s success in the Egyptian automotive market. This role is crucial for the growth and success of Mitsubishi Motors Egypt, ensuring that our market presence is well positioned for long-term profitability, product offerings are competitive, aligned with market demands. The Marketing Manager plays a crucial role in shaping and driving the brand’s overall vision, ensuring its strategic positioning, market presence, and promotional activities. This position is responsible for developing marketing plans, overseeing execution, and managing budgets to align with business objectives. If you are a proactive, creative, organized, strategic thinker, unconventional leader with a passion for the automotive industry, we encourage you to apply. Responsibilities:Team Management and Development:Lead, develop, coach and motivate marketing team members. Monitor and evaluate team members’ performance and conduct monthly, quarterly and annual team’s meetings, one and one, appraisals, score cards and evaluation. Foster a collaborative and high-performing team environment, ensuring KPIs and productivity goals are met through motivation and effective leadership. Lead recruitment, onboarding, and continuous development of marketing staff, ensuring skill enhancement and performance excellence. Strategic Management Lead the Marketing and Communications functions for Mitsubishi Motors in Egypt including Advertising, Digital Marketing, PR, Media/Influencers’ management, Market Research, and others.. Spearhead key brand-related projects, ensuring seamless execution in collaboration with internal teams and external partners. Ensure strategic alignment with GM and senior management decision making and strategy Ensure effective reporting and briefing to senior management regarding Marketing department updates. Marketing and Advertising Develop and execute a comprehensive marketing roadmap, incorporating key growth strategies to enhance market reach and business performance. Define and implement a compelling brand identity for Mitsubishi Motors in Egypt, ensuring consistent messaging and strategic communication across all channels. Prepare and lead annual marketing plans, market research initiatives, overseeing partnerships with agencies, analyzing insights, and translating findings into actionable strategies for marketing implementation. Utilize consumer insights to refine marketing efforts, ensuring brand experiences resonate with target audiences. Explore emerging marketing trends, channels and digital platforms to expand audience reach and engagement. Lead, plan, and follow up on comprehensive 360-degree campaigns, including creative, digital, PR, billboards, radio, TV, and other channels if any. Manage the advertising agencies to ensure seamless execution of campaigns, including copywriting, creative concepts, designs, and final approvals, in alignment with the Marketing Head. Work closely with creative agencies to develop compelling and customer-centric marketing campaigns that enhance brand engagement. Collaborate and manage marketing agencies, advertising partners, and suppliers to ensure alignment and efficiency. Market Research analysis:Conduct in-depth market analysis to identify growth opportunities for Mitsubishi Motors in Egypt. Analyze industry trends, consumer preferences, and market opportunities to drive innovation and identify areas for business expansion. Support in the ordering and product planning for Mitsubishi Motors in Egypt. Support the development phase of new models, including the definition of specifications, line-ups, equipment, powertrain mix, and pricing. Drive portfolio expansion through high-potential model introductions. Digital Marketing:Oversee Mitsubishi Motors Egypt Website and Digital platforms. Oversee digital campaigns, initiatives, and projects to ensure alignment with marketing objectives. Monitor and track the progress of online campaigns, whether internally managed or executed by the agency. Analyze and validate Google Analytics data to confirm accuracy for the digital performance report. Supervise DMC/Mitsubishi Motors digital presence on Social Media platforms (FB, IG, Linked In, Youtube..etc) in coordination with the Digital Marketing Specialist Supervise and confirm posting plans with Digital Marketing Specialist. Supervise Mipulse performance with internal teams, MMMEA and MMC. PR, Influencers and Media management:Manage communication and build strong media relations with representatives, publishers, and influencers. Oversee regular competitive PR monitoring and media analysis for Mitsubishi Motors and competitor brands. Oversee, distribute, and communicate press releases and PR articles to media outlets. Manage collaboration and initiatives with influencers, automotive reviews, and media representatives. Events Oversee and manage the execution of events, ensuring seamless coordination with the GM of Marketing and marketing team. Plan, manage and execute events including New model launches, media days, Test drive events, training days, gatherings and special events. Plan and manage brand and on ground displays and activations. Cross Functional Activities:Oversee all aspects of presales and post-purchase/aftersales marketing, ensuring a seamless and engaging customer experience. Partner with sales and aftersales teams to design and implement marketing programs that support revenue growth and customer acquisition. Ensure visual consistency across all retail and service locations by working with relevant departments to uphold brand identity standards. Provide sales and service centers with updated promotional and informational materials to enhance customer engagement. Communication:Maintain strategic communication with OEM and Mitsubishi Motors global teams to ensure all marketing activities align with corporate guidelines and brand expectations. Collaborate and manage effective communication and relationships with all internal and external parties including government authorities, agencies, media, influencers, other DMC departments and overseas parties in Kuwait, Dubai and Japan. Budgeting:Formulate and manage the brand’s budget forecasting and expenditure monitoring. Track and reconcile monthly expenses, ensuring alignment between planned and actual budgets, purchase requests, and financial approvals. Coordinate with procurement and finance departments to facilitate smooth budgetary and operational processes. Monitoring and Reporting:Establish and track essential brand performance metrics to measure progress and inform future marketing efforts. Ensure timely execution of planned marketing campaigns while staying within budgetary constraints. Design and deliver impactful programs for the sales team to ensure they understand product features, market strategies, and competitive positioning. Monitor and evaluate the effectiveness of marketing programs and activities, adjusting as necessary to improve outcomes. Measure and report performance of all Mitsubishi marketing campaigns and assess against goals (ROI and KPIs). Prepare, review, oversee and issue the monthly, annual and special marketing reports, including Market Competitiveness reports, marketing activities, price movements, event reports and performance reports. <br><br>Qualifications:Ethical, avant-garde, creative, organized, passionate about cars, marketing and working within an awesome team. A bachelor’s degree in a related field with previous experience from 5 to 8 years in product planning, product marketing, market research or related roles within the automotive industry. Fluent in English and Arabic. Ability to work independently and as part of a team, and with high attention to details. Proficient in Microsoft Office Suite, familiar with Dashboards, Power PI, systems and good knowledge about latest AI tools. Strong analytical, strategic planning, and market analysis skills. Strong digital marketing experience Excellent communication, presentation, and interpersonal skills. Proven ability to collaborate effectively with cross-functional teams and stakeholders. Good understanding of automotive industry About the Company: Diamond Motors was established in November 2010, as the sole exclusive distributor for Mitsubishi Motors Corporation in Egypt. •HQ Address: Km 28 Cairo - Alexandria Desert Rd, Al Giza Desert. •Website: https://lnkd.in/djmdNmCi •Email: hr.egypt@mitsubishimotors-eg.com, marketing@mitsubishimotors-eg.com

About the Role Chedid Capital Group is a leading investment group in the (re)insurance industry with an extensive presence of 80-plus subsidiaries, powered by 1,700-plus employees across more than 85 countries in Europe, the Middle East, Africa, and Asia.<br>Through its diverse portfolio spanning (re)insurance, risk advisory, and education, the Group has built one of the industry's most dynamic networks, combining global scale and local market expertise.<br>Chedid Insurance Brokers, a company of Chedid Capital Group, is looking for a Key Accounts Officer who will support the assessment of insurance proposals and the preparation of draft quotes. The role will involve coordinating between clients and insurers, gathering client information, and ensuring follow-up with the technical team. The Key Accounts Officer will maintain regular contact with clients and insurers, identify upselling opportunities, and assist in negotiating suitable coverage. The role will also include monitoring hit and renewal ratios, supporting claim handling, ensuring proper documentation for AML/KYC compliance, and assisting the team in managing consultancy contracts and tender bids.<br>Responsibilities Support client servicing by gathering information and following up on their needs in coordination with the technical team. Maintain regular communication with clients and insurers to strengthen relationships and ensure smooth processes. Identify and report potential cross-selling and up-selling opportunities. Support in monitoring and reporting monthly hit and renewal ratios. Help in coordinating and following up on the handling of general insurance claims. Ensure client files are up-to-date with proper AML and KYC documentation in line with compliance standards. Report any suspicious transactions to the Compliance Department. Provide administrative support in managing consultancy contracts and tender bids.<br>Qualifications Bachelor’s degree in business administration or equivalent in a similar field. Minimum 1-3 years of experience in the same field or a similar field. Fluency in English and Arabic is required.

Company Description Limitless Investments is a growing real estate company focused on delivering high-quality property solutions and investment opportunities. The organization is committed to ethical business practices, transparent transactions, and building long-term relationships with clients and partners. Team members collaborate closely to provide personalized services and local market expertise to buyers, sellers, and investors. Limitless Investments values professional development, performance-driven results, and a supportive work environment. The company encourages innovative approaches to real estate and continuous improvement in customer experience. Role Description The Real Estate Agent at Limitless Investments is a full-time, on-site role based in New Cairo. The Real Estate Agent will manage property listings, conduct property showings, and guide clients through the buying, selling, and renting processes. Daily responsibilities include prospecting new clients, responding to inquiries, preparing and reviewing real estate contracts, and coordinating with internal teams to ensure smooth transactions. The agent will perform market research, analyze property values, and advise clients on pricing and negotiation strategies. This role also involves maintaining accurate records in company systems, attending meetings and site visits, and representing the company professionally in all client interactions. Qualifications Strong Sales skills with a proven ability to meet or exceed targets in a real property or related field. Excellent Customer Service capabilities, including active listening, clear communication, and relationship building. Understanding of Real Property concepts, local market trends, and property valuation principles. Strong negotiation and closing skills, with attention to detail in contracts and documentation. Ability to work on-site in New Cairo, manage schedules, and handle multiple clients and properties concurrently. Proficiency with basic office software and real estate listing platforms; familiarity with CRM systems is an advantage. Previous experience as a Real Estate Agent or in property sales is preferred; a relevant degree in business, marketing, or a related field.

1. Maintain customer relationships and assist in consolidating high-quality clients;manage customer information to ensure the completeness and accuracy of customer resources and equipment records.2. Identify needs through interaction and communication with customers, facilitate lead-to-opportunity conversion, guide customers to purchase intention, sign contracts, and deliver products to customers.3. Manage outstanding payments, regularly reconcile accounts with customers,mitigate payment risks, minimize payment losses, and ensure payment recovery;proactively handle settlement procedures for clients who have cleared their accounts.

Darna for Real Estate & Construction (????????????) is seeking an experienced Client Relations Executive to join our team in El Shorouk City.<br>Key Responsibilities:• Follow up with clients regarding contracts and installment payments• Handle client inquiries and requests professionally• Maintain strong client relationships and ensure customer satisfaction• Coordinate client-related documentation and processes<br>Requirements:• Minimum 3 years of experience in the Real Estate industry• Strong communication and follow-up skills• Excellent organizational and problem-solving abilities• Ability to manage client relationships effectively

Darna for Real Estate & Construction (????????????) is seeking an experienced Client Relations Executive to join our team in El Shorouk City.<br>Key Responsibilities:• Follow up with clients regarding contracts and installment payments• Handle client inquiries and requests professionally• Maintain strong client relationships and ensure customer satisfaction• Coordinate client-related documentation and processes<br>Requirements:• Minimum 3 years of experience in the Real Estate industry• Strong communication and follow-up skills• Excellent organizational and problem-solving abilities• Ability to manage client relationships effectively

We are looking for a Recruitment Specialist with hands-on experience in high-volume / mass recruitment, particularly within the BPO industry and GCC market. The ideal candidate should understand the pace and operational demands of bulk hiring, with proven experience recruiting talent across the GCC region.<br>Key Responsibilities:• Coordinate and support end-to-end mass hiring campaigns across multiple roles.• Source, screen, and shortlist candidates through Linked In, job portals, databases, referrals, and other recruitment channels.• Coordinate interviews, assessments, candidate documentation, offers, and onboarding activities.• Manage large candidate pipelines while ensuring recruitment targets and timelines are met.• Maintain accurate recruitment trackers, reports, and candidate databases.• Follow up with candidates throughout the recruitment process to maintain a positive candidate experience.• Work closely with recruiters, operations, and hiring managers to understand manpower requirements.• Support hiring for BPO, customer service, sales, contact center, and operational positions.• Ensure recruitment activities are aligned with hiring requirements and local market practices across the GCC. Requirements:• Previous experience as a Recruitment Specialist or Talent Acquisition Coordinator.• Strong experience in mass/volume hiring.• Previous recruitment experience within the BPO / Contact Center industry is highly preferred.• Proven experience recruiting across the GCC market.• Ability to manage multiple vacancies and large candidate volumes simultaneously.• Strong communication, coordination, follow-up, and organizational skills.• Comfortable working in a fast-paced and target-driven recruitment environment.• Good knowledge of Linked In sourcing, recruitment platforms, and applicant tracking processes.<br>We are looking for a proactive, organized, and results-driven recruitment professional who can move quickly, manage large pipelines, and maintain quality while working against ambitious hiring targets. If you have experience delivering high-volume recruitment across the GCC, especially within the BPO sector, we’d like to hear from you.

SENIOR ODOO TECHNO-FUNCTIONAL SPECIALIST<br>تبحث MINERVA SECRET عن متخصص Odoo بخبرة قوية في الجانبين الوظيفي والتقني، لتولي مسؤولية إدارة النظام وتطويره بالكامل، وتحويل احتياجات الإدارات المختلفة إلى حلول عملية ومستقرة.المهام والمسؤوليات:• إدارة نظام Odoo ومتابعة أدائه وحل المشكلات اليومية• تحليل وتطوير دورات العمل الخاصة بالمبيعات والمشتريات والمخزون والمحاسبة ونقاط البيع• إدارة عمليات الباركود والجودة والمرتجعات وخدمة العملاء• إدارة وتطوير التكامل بين Odoo وShopify• متابعة مزامنة المنتجات والمخزون والأسعار والطلبات والمدفوعات والشحن والمرتجعات• تطوير وتعديل Odoo Modules وفقًا لاحتياجات الشركة• إنشاء Automated Actions والتقارير ولوحات المتابعة• إدارة Odoo.sh وGit Hub وبيئات Development وStaging وProduction• اختبار جميع التعديلات قبل نقلها إلى بيئة التشغيل الفعلية• إدارة المستخدمين والصلاحيات وحماية بيانات النظام• تدريب الموظفين وتوثيق جميع الإجراءات والتعديلات• التنسيق مع أقسام المخازن والمبيعات والتجارة الإلكترونية والحسابات لضمان كفاءة التشغيل<br>المتطلبات:• خبرة عملية لا تقل عن 4 سنوات في Odoo• خبرة قوية في الجانبين Functional وTechnical• إجادة Python وPostgre SQL وXML وOdoo ORM وGit• خبرة في تطوير وتعديل Odoo Modules• خبرة عملية في Odoo.sh وإدارة مراحل التطوير والاختبار والنشر• خبرة في Shopify API وWebhooks والتكامل بين Shopify وOdoo• فهم قوي لعمليات المخزون والمحاسبة والمبيعات ونقاط البيع والتجارة الإلكترونية• القدرة على تحليل المشكلات وتقديم حلول مستقرة وقابلة للتوسع• الالتزام بالتوثيق ومواعيد التنفيذ• يُفضّل وجود خبرة سابقة في شركات التجزئة أو الأزياء أو التجارة الإلكترونية<br>مكان العمل: القاهرة المقطم – من مقر الشركةنظام العمل: دوام كامل<br>للتقديم، يُرجى تقديم الطلب من خلال إعلان الوظيفة على لينكدإن وإرفاق السيرة الذاتية، بالإضافة إلى نماذج أو تفاصيل لمشروعات Odoo سابقة.لن يتم النظر في الطلبات التي لا تحتوي على خبرة عملية واضحة في Odoo أو نماذج لمشروعات سابقة.

Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.<br><br>For Enterprises, these are key factors of success. For us, they're our core expertise.<br><br>We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering - the foundation that powers rapid innovation and scalable business transformation.<br><br>We've created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as-a-service" model.<br><br>For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don't just enable change - we engineer digital outcomes.<br><br>Sutherland<br><br>Digital Outcomes.<br><br>Job Description<br><br>This is a full-time on-site role located in Cairo for a Customer Service Specialist. In this role, the Customer Service Specialist will be responsible for delivering exceptional customer support, addressing inquiries, resolving issues, and maintaining high levels of customer satisfaction.<br><br>Your day-to-day responsibilities will include:<br><br>???? Handling customer interactions with efficiency and empathy. ????️ Providing tailored solutions to meet customer needs. ???? Ensuring a positive customer experience through effective communication and professional phone etiquette. <br><br>If you are passionate about delivering outstanding service and enjoy problem-solving in a fast-paced environment, we want you on our team!<br><br>Qualifications<br><br>???? We’re Hiring Talented People! ????<br><br>Fresh Grads & Dropouts are welcome to apply! ????<br><br>???? What we’re looking for:<br><br>✅ Fluency in English is a MUST! (B2/C1 level) ????????<br><br>✅ Strong skills in Customer Service & Customer Support ????<br><br>✅ Proven ability to enhance Customer Satisfaction & Customer Experience ????<br><br>✅ Problem-solving, active listening, & attention to detail ????????<br><br>✅ Experience in a customer-facing role and familiarity with CRM tools is a plus! ????️<br><br>✅ Flexibility with night & overnight shifts is essential ????<br><br>✅ Proficiency in professional phone etiquette & communication techniques is a plus ????????<br><br>???? If you’re passionate about making a difference and love helping customers, we want YOU! ????<br><br>Additional Information<br><br>All your information will be kept confidential according to EEO guidelines.

Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.<br><br>For Enterprises, these are key factors of success. For us, they're our core expertise.<br><br>We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering - the foundation that powers rapid innovation and scalable business transformation.<br><br>We've created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as-a-service" model.<br><br>For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don't just enable change - we engineer digital outcomes.<br><br>Sutherland<br><br>Digital Outcomes.<br><br>Job Description<br><br>This is a full-time on-site role located in Cairo for a Customer Service Specialist. In this role, the Customer Service Specialist will be responsible for delivering exceptional customer support, addressing inquiries, resolving issues, and maintaining high levels of customer satisfaction.<br><br>Your day-to-day responsibilities will include:<br><br>???? Handling customer interactions with efficiency and empathy. ????️ Providing tailored solutions to meet customer needs. ???? Ensuring a positive customer experience through effective communication and professional phone etiquette. <br><br>If you are passionate about delivering outstanding service and enjoy problem-solving in a fast-paced environment, we want you on our team!<br><br>Qualifications<br><br>???? We’re Hiring Talented People! ????<br><br>Fresh Grads & Dropouts are welcome to apply! ????<br><br>???? What we’re looking for:<br><br>✅ Fluency in English is a MUST! (B2/C1 level) ????????<br><br>✅ Strong skills in Customer Service & Customer Support ????<br><br>✅ Proven ability to enhance Customer Satisfaction & Customer Experience ????<br><br>✅ Problem-solving, active listening, & attention to detail ????????<br><br>✅ Experience in a customer-facing role and familiarity with CRM tools is a plus! ????️<br><br>✅ Flexibility with night & overnight shifts is essential ????<br><br>✅ Proficiency in professional phone etiquette & communication techniques is a plus ????????<br><br>???? If you’re passionate about making a difference and love helping customers, we want YOU! ????<br><br>Additional Information<br><br>All your information will be kept confidential according to EEO guidelines.

For Logistica A DP World Company <br>Job Purpose: To facilitate compliance with HSE Safety Standards and guidelines.<br>Key Accountability: <br>Maintain a safe workplace environment by identifying, assessing, and controlling HSE risks. Implement and communicate HSE policies, procedures, rules, and applicable regulations, and support their regular review and update. Implement HSE systems of work, procedures, and operational controls in line with company requirements. Implement and manage the Permit-to-Work (PTW) system, including issuing and controlling permits for high-risk activities such as Cold work, confined space entry, work at height (W@H), and Lockout/Tagout (LOTO). Report HSE incidents in a timely manner, conduct incident investigations, recommend corrective and preventive actions, and monitor CAPA closure. Uploading all HSE related works on Group Health Safety and Environment (GHSE). Conduct and periodically review risk assessments for work equipment, occupational activities, and environmental aspects and impacts. Conduct safety inspections and fire drills, and document and report the results while following up on identified actions. Develop and deliver HSE training materials and awareness sessions based on identified operational needs. Maintain accurate and up-to-date HSE, inspection, incident, and training records. Support compliance with applicable statutory HSE requirements, including mandatory training and reporting obligations. Support the implementation and maintenance of OH&S policies, standards, objectives, and training requirements. Support compliance with HSE/ Environmental management standards, objectives, and training requirements. Perform other HSE-related duties as reasonably assigned by management.<br>Skills and Abilities:BSc. Science or engineering. Minimum Experience 3 years. HSE specialist certificate (NIOSH). NEBOSH IGC is preferred. ISOH Managing Safety Internal Auditor ISO 45001 & ISO 14001First aid certificate from approved governmental authority Firefighting certificate from approved authorities

Connectalents, the leading recruitment and HR solutions company in the MENA region, is seeking to hire a Shipping Specialist For one of the world's leading fashion retailers, operating across multiple international markets and recognized for its commitment to quality, innovation, sustainability, and operational excellence. The company offers a dynamic global environment that fosters collaboration, continuous improvement, and professional growth.<br>Job Role Manage end-to-end shipping operations, ensuring timely and compliant product deliveries. Coordinate with freight forwarders, suppliers, and logistics partners to ensure smooth shipment execution. Ensure shipping documentation complies with local and international regulations. Monitor transportation performance and identify opportunities for cost optimization and process improvement. Oversee packing standards and ensure compliance with global packaging requirements. Build strong relationships with suppliers through regular communication, training, and operational support. Collaborate with cross-functional teams to resolve shipping and packing issues while driving continuous improvement initiatives. What We Need Bachelor's degree.10-15 years of experience in Shipping, Logistics, Supply Chain, or Freight Forwarding. Strong knowledge of international shipping procedures, customs documentation, and transportation operations. Experience managing freight forwarders, logistics providers, and supplier relationships. Experience in Custom Clearance. Good understanding of packing standards and supply chain operations. Strong analytical, communication, and stakeholder management skills. Very Good command of the English language.<br>Preferred Background Candidates with experience in one or more of the following are highly preferred:Apparel & Fashion Retail. Freight Forwarding companies managing apparel accounts. FMCG or Export Logistics.<br>Why Join Us? Join a global retail organization with international exposure. Work with global suppliers and cross-functional teams. Be part of a dynamic environment focused on operational excellence. Competitive compensation and attractive benefits.<br>How To Apply Please send your updated CV to M.tantawy@connectalents.com with the subject line "Shipping Specialist."

Location: New Cairo, Egypt Title: Mid-level FF&E Commercial Specialist Department: Commercial – Office Furniture & FF&EWorking Hours: 8:30 AM – 4:30 PMWorking Days: Sunday to Thursday Medical Insurance: Provided<br>Key Responsibilities Develop strong knowledge of the Office Furniture, Workplace Solutions, and FF&E market, including our brands, products, specifications, materials, finishes, and applications. Understand each project's requirements, design intent, functionality, budget, and technical constraints to tailor the right furniture solution. Prepare BOQs, quotations, technical/commercial proposals, product selections, presentations, and value-engineering alternatives. Good knowledge of sustainability principles, sustainable materials, environmental certifications, and LEED requirements related to FF&E and furniture selection. Review drawings, specifications, BOQs, and tender documents and identify the most suitable solutions from our portfolio. Ability to understand project requirements and tailor furniture solutions based on functionality, design, budget, and technical requirements Ability to collaborate effectively with Design, Sales, Suppliers, Logistics, and Installation teams to deliver integrated project solutions.<br>Requirements3+ years of experience in FF&E, Office Furniture, Workplace Solutions, Interior Design and Fit-Out. Strong experience in preparing BOQs, quotations, technical/commercial proposals, product selections, and presentations. Good knowledge of Auto CAD and experience preparing furniture layouts and space planning. Experience in 3D visualization/rendering and creating high-quality renders and presentations using software such as PCon, Sketch Up, InDesign, or similar. Strong commercial, communication, presentation and client-management skills. Intermediate English, Average command both written and spoken.<br><br>Who we're? Living in Interiors Founded in 1992, Living In Interiors is a leading Egyptian firm specializing in Luxury interior and exterior solutions across Design, Construction, Development, and Commercial Retail. With all core operations managed in-house, the company delivers bespoke, detail-oriented projects from its New Cairo headquarters and ARCO woodworking factory in Abu Rawash, combining timeless design, technical excellence, and exceptional craftsmanship.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Are you passionate about building strong client relationships, driving growth, and creating an exceptional customer experience ?<br> PetroApp is looking for an Account Management Specialist to join our growing team!<br> What You’ll Do Manage and maintain strong relationships with existing clients.<br> Act as the main point of contact and ensure a positive customer experience.<br> Understand client needs and recommend suitable PetroApp products and services.<br> Identify and maximize upselling and cross-selling opportunities .<br> Achieve monthly account management and sales targets.<br> Follow up on client requests, issues, and escalations to ensure timely resolution.<br> Coordinate with internal teams to address client requirements.<br> Monitor account performance, customer satisfaction, and retention.<br> Maintain accurate and up-to-date client information and records.<br> Prepare regular reports on account performance and sales activities.<br> Proactively identify opportunities to increase client engagement and revenue.<br> Competitive salary &amp; benefits Medical insurance Social insurance Performance-based incentives Learning &amp; development opportunities Career growth and internal mobility Collaborative and supportive work environment Exposure to a fast-growing technology and fleet management business Opportunities to work with diverse B2B clients and cross-functional teams Bachelor’s degree in Business Administration, Marketing, Commerce, or a related field .<br> 2–4 years of experience in Account Management, Customer Success, Sales, or a related role.<br> Proven experience in client relationship management and achieving sales targets .<br> Strong understanding of upselling and cross-selling techniques .<br> Excellent communication, negotiation, and presentation skills.<br> Strong customer-service and relationship-building skills.<br> Good analytical and problem-solving abilities.<br> Target-oriented with strong follow-up and organizational skills.<br> Ability to manage multiple accounts and priorities simultaneously.<br> Proficiency in MS Office, especially Excel .<br> Experience in B2B, SaaS, fleet management, mobility, or technology-related businesses is a plus.<br> Interested in joining PetroApp?<br> Apply now and take the next step in your career with us!<br></span> </div>

About Tech Mahindra Egypt Join Tech Mahindra Egypt, a fast-growing global delivery hub providing customer experience, operations, and digital business services to international clients. With two offices across Cairo and a capacity of 1,000+ employees, we offer a dynamic and multicultural environment where talent can learn, grow, and build rewarding careers.<br>As part of Tech Mahindra's global network spanning 90+ countries and 149,000+ professionals, you'll gain exposure to world-class clients, innovative technologies, and international best practices while delivering exceptional customer experiences.<br>Key Responsibilities Deliver engaging and effective training programs for German-speaking Customer Service Associates. Conduct new hire training, refresher sessions, and continuous learning programs. Assess trainees' language proficiency, communication skills, and product knowledge. Monitor trainee performance and provide coaching, feedback, and development plans. Develop, maintain, and update training materials, assessments, and learning content. Partner with Operations and Quality teams to identify training needs and performance gaps. Track training effectiveness and prepare reports on trainee progress and readiness. Support employees in improving customer experience, communication, and service excellence standards.<br>Qualifications Fluent German language proficiency (C1/C2 preferred). Minimum 2-3 years of experience as a Trainer, Customer Service Trainer, Language Trainer, Learning Specialist, or a similar training role. Experience delivering training programs for customer service, customer support, or contact center teams. Strong understanding of customer service operations and best practices. Excellent presentation, facilitation, coaching, and communication skills. Strong interpersonal skills with the ability to engage, motivate, and develop employees. Ability to assess learning needs and adapt training approaches accordingly. Proficiency in Microsoft Office applications and reporting tools. Bachelor's degree is preferred.

Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.<br><br>For Enterprises, these are key factors of success. For us, they're our core expertise.<br><br>We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering - the foundation that powers rapid innovation and scalable business transformation.<br><br>We've created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as-a-service" model.<br><br>For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don't just enable change - we engineer digital outcomes.<br><br>Sutherland<br><br>Digital Outcomes.<br><br>Job Description<br><br>This is a full-time on-site role located in Cairo for a Customer Service Specialist. In this role, the Customer Service Specialist will be responsible for delivering exceptional customer support, addressing inquiries, resolving issues, and maintaining high levels of customer satisfaction.<br><br>Your day-to-day responsibilities will include:<br><br>???? Handling customer interactions with efficiency and empathy. ????️ Providing tailored solutions to meet customer needs. ???? Ensuring a positive customer experience through effective communication and professional phone etiquette. <br><br>If you are passionate about delivering outstanding service and enjoy problem-solving in a fast-paced environment, we want you on our team!<br><br>Qualifications<br><br>???? We’re Hiring Talented People! ????<br><br>Fresh Grads & Dropouts are welcome to apply! ????<br><br>???? What we’re looking for:<br><br>✅ Fluency in English is a MUST! (B2/C1 level) ????????<br><br>✅ Strong skills in Customer Service & Customer Support ????<br><br>✅ Proven ability to enhance Customer Satisfaction & Customer Experience ????<br><br>✅ Problem-solving, active listening, & attention to detail ????????<br><br>✅ Experience in a customer-facing role and familiarity with CRM tools is a plus! ????️<br><br>✅ Flexibility with night & overnight shifts is essential ????<br><br>✅ Proficiency in professional phone etiquette & communication techniques is a plus ????????<br><br>???? If you’re passionate about making a difference and love helping customers, we want YOU! ????<br><br>Additional Information<br><br>All your information will be kept confidential according to EEO guidelines.

 الهدف من الوظيفة:مسؤول عن تسهيل وتنفيذ جميع وظائف وبرامج الموارد البشرية الأساسية للمشروعات صغيرة الحجم. ويشمل ذلك التعامل مع القضايا المتعلقة بالموظفين الحاليين والمحتملين، وكل ما يخص شؤون التوظيف، والرواتب والمزايا، وعلاقات العمل، والتعامل مع شكاوى وملاحظات الموظفين.  المسؤوليات الرئيسية:تزويد الموظفين الجدد والعمالة اليومية بالمعلومات الخاصة بسياسة الحضور والانصراف.التأكد من تسجيل بصمة جميع الموظفين والعمالة اليومية على جهاز الحضور والانصراف والتأكد من عملها بكفاءة.استخراج تقارير الحضور من نظام SAP ومراجعتها مع مدير المشروع والـ ارسال جميع الخصومات والمتغيرات الخاصة بالرواتب في الوقت المحدد.التأكد من قيام الموظفين بالتقديم على الإجازات السنوية عبر النظام الإلكتروني، وإبلاغ مدير المشروع والـ People Partner بأي مخالفات.الحصول على اعتماد مدير المشروع على الهيكل التنظيمي للمشروع بشكل شهري.تنسيق وجدولة المقابلات الفنية للمرشحين وإرسال نتائج التقييم إلى الـ People Partner لاستكمال إجراءات التوظيف.الحصول على التوقيعات اللازمة على استمارة الاستقالة / نموذج 6 / نموذج إخلاء الطرف بالموقع، والتنسيق مع المكتب الرئيسي لإجراء مقابلة الخروج.المساعدة في جمع نماذج تحديد الأهداف وتقييم الأداء من جميع الموظفين بالموقع.المتابعة على التقييم نصف السنوي بالتنسيق مع الـ People Partner.احتساب رواتب العمالة المؤقتة (Casuals) كل أسبوعين وفقًا لسياسات الشركة.تعيين العمالة المؤقتة وجمع صور من بطاقات الهوية، والصور الشخصية، وشهادات صحيفة الحالة الجنائية واقرار استلام العمل بالنسبة للعمالة المؤقتة وتحميلها علي السيستم.الالتزام بمتطلبات الصحة والسلامة المهنية (HSE). 5. التواصل الوظيفي:جميع الإداراتالمقاولون الفرعيون (فيما يخص العمالة اليومية) 6. الكفاءات المطلوبة:العمل الجماعيمهارات التواصلالنزاهةالكفاءات الوظيفيةالمبادرةالقدرة على التحملالاهتمام بالتفاصيلالتفكير التحليليالقدرة على التكيفالتخطيط والتنظيمإدارة الوقتالالتزام المؤسسيالمرونة المهارات التقنيةMicrosoft Officeنظام SAP  المؤهلات والخبرة والمعرفة والمهارات:درجة البكالوريوس في أي مجال ذي صلة.خبرة ثلاث سنوات.مهارات تواصل وتفاعل ممتازة.عقلية تحليلية مع مهارات تنظيم عالية.إجادة متوسطة للغة الإنجليزية.اجادة متوسطة ل Excel and word<p><strong>تفاصيل إضافية</strong></p><ul><li>عدد الشواغر: 2</li><li>نظام الورديات: صباحية فقط</li><li>المزايا: تأمين صحي، تأمين اجتماعي، بدل انتقال، وجبات</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>It's more than a job</strong><br><p><span>As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.</span></p><br>‎ <br><p>The Operational Care Specialist executes day-to-day road logistics operations to ensure operational excellence through high-quality shipment management. The role focuses on shipment execution, data quality, KPI monitoring, and profitability tracking, while supporting month-end closing and logistics reporting.</p><br><br><br><b>How you create impact</b> <br><ul><li>End-to-end shipment management in the transportation management Systems (TMS)</li><li>Ensuring shipment data accuracy and quality in the TMS</li><li>Managing shipments with carriers and brokers</li><li>Providing daily shipment status updates</li><li>Handling billing activities</li><li>Archiving shipment and transport documentation</li><li>Preparing Operational Care Center (OCC) performance reports</li><li>Supporting operational KPI tracking and shipment profitability monitoring</li><li>Providing operational data to support month-end closing and reporting</li></ul><br><br><b>What we would like you to bring</b> <br><ul><li>Bachelor’s degree in related field</li><li>2+ years of experience in logistics, supply chain, or operational roles (road/overland logistics is an advantage)</li><li>Collaborative team player with clear communication skills &amp; a customer-oriented mindset</li><li>Strong attention to detail with a focus on data accuracy and operational quality</li><li>Good analytical, organizational, and reporting skills</li><li>Effective problem-solving and decision-making abilities</li><li>Strong time management skills and ability to prioritize in a fast-paced environment</li><li>Fluent in English and Arabic</li></ul><br><br><b>What's in it for you</b> <br><p>At Kuehne+Nagel you can demonstrate your personal and professional attributes. And you will have countless opportunities for further development. Benefit from the comprehensive offers provided by a global market leader and contribute your ideas on how we can continue</p></div>